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  • The brief
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  • This week · 6
  • This quarter · 8
  • Big bets · 3
  • Wildcards · 3
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Generated Oct 23, 2026
  1. Programmable
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growth playbook · Oct 23, 2026

backmarket.com (opens in a new tab)

Back Market growth playbook

Diagnosis

Back Market is the best-known refurbished marketplace, profitable in Europe, and is now hiring a Senior/Staff PM for US Growth to make refurbished "the obvious choice" in the US, alongside pricing data science, CRM, affiliate and tracking roles and an AI customer-care program.

The US site already has strong assets (price guides, 6,181 comparisons, trade-in, a store pilot and data that earns press), but the price guides stop at the iPhone 15 Pro while shoppers search for the iPhone 16 and 17, and some trust messages contradict each other.

This playbook fills the price-guide gaps, fixes trust and price-display details, links shoppers' research pages into one path, and builds trade-in at checkout, price alerts, a price index and battery-health transparency. Prices and pages here are from the US store; other markets differ.

Growth Score

7/10

Biggest Opportunity

Own the price question for current models in the US with live guides, alerts and an index, and show the net price after trade-in.

Biggest Risk

Swappa, Amazon Renewed, carriers and Apple's own refurbished store compete for the same shoppers, and trust in refurbished quality can be lost quickly through mixed messages or poor listings.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Add price guides for the phones Americans are shopping now: iPhone 16 and 17, Galaxy S24 and S25, Pixel 9 and 10

    Publish the iPhone 16 guide from the existing template and add the iPhone 15 guide to the sitemap.

    High impact First result in 1 month
  2. 2

    Explain condition prices on price guides when "Good" costs less than "Fair"

    Count how many guide rows have a price inversion today.

    Medium impact First result in 1 month
  3. 3

    Use one quality inspection claim everywhere: "up to 100 points" or "25 metrics"

    Search the US site and help centre for every inspection claim.

    High impact First result in 2 weeks

02

Your idea portfolio

20 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 9Fill-ins · 4Reconsider · 4
Effort →

Showing 20 of 20 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Your price guides answer "how much does an iPhone cost?" with live marketplace prices, which is exactly the question behind most refurbished phone searches. But the 79 guides stop at the iPhone 15 Pro: they cover the iPhone 6s and Galaxy J3 2017, while /price-guide/iphone-16, iphone-17, galaxy-s24 and google-pixel-9 return 404. The hub still features the iPhone 11 to 13 as "best selling". You already sell these phones (the iPhone 17 is from $696 vs $929 new on your own pages), and Swappa publishes a daily-updated iPhone 16 price page.

    High impactMedium effort First result in 1 month Senior/Staff Product Manager

    First action

    Publish the iPhone 16 guide from the existing template and add the iPhone 15 guide to the sitemap.

    How to measure it

    Orders from price-guide visits

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      List the gaps

      Models with US stock and no guide.

      SEO Lead 1 day

    2. 2

      Generate guides

      Same template and data for each model.

      Front-end engineering 1 week

    3. 3

      Fix the sitemap

      Include every live guide.

      SEO Lead 1 day

    4. 4

      Rebuild the hub

      Rank by current US sales, not a fixed list.

      Senior/Staff Product Manager, US Growth 2 days

    5. 5

      Add answers

      A short "is refurbished worth it?" section per model.

      Content team 1 week

    6. 6

      Link both ways

      Compare pages, product pages and guides.

      SEO Lead 1 week

    7. 7

      Keep it automatic

      New models get a guide when stock appears.

      Front-end engineering 2 weeks

    8. 8

      Measure

      Search impressions, clicks and orders by guide.

      Data & Measurement team monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior/Staff Product Manager, US Growth

    Smallest test

    Publish guides for the iPhone 16 and iPhone 17 and compare traffic after four weeks.

    Why it works

    Generate guides from the same listing data for every current model with stock: iPhone 16, 16e, 16 Pro, 16 Pro Max, the iPhone 17 family, Galaxy S24 and S25, and Pixel 9 and 10. Add the live iPhone 15 guide to the sitemap, rebuild the hub around current best sellers, and link each guide from the matching compare and product pages. Add a short "is it worth buying refurbished?" answer at the top of each guide.

    Shoppers search for prices before they pick a store, and the newest models get the most searches. Back Market already has the data and the template, so each new guide is cheap to make and captures shoppers before they reach Swappa, Amazon or a carrier.

    Ready to use

    ChecklistPrice guide gap list (US)

    [ ] iPhone 16 / 16e / 16 Plus / 16 Pro / 16 Pro Max
    [ ] iPhone 17 / 17e / 17 Pro / 17 Pro Max
    [ ] Galaxy S24 / S24 FE / S25 / S25 Edge
    [ ] Pixel 9 / 9 Pro / 10 / 10a
    [ ] iPhone 15 guide added to sitemap_price_guides.xml
    [ ] Hub ranked by current US sales
    [ ] Guides linked from compare and product pages
    [ ] Auto-create rule for new models

    Risks and how to handle them

    • Thin stock on the newest models

      Only publish once a model has enough offers for a stable price.

    • Prices differ by country

      Keep guides per market with local prices and hreflang.

    Evidence

    • HiringSenior/Staff Product Manager, US Growth (New York, posted October 6, 2026, $167K-$208K): "Back Market's mission is to make refurbished tech the obvious choice — and the US is one of our most strategic bets to prove it at scale." The PM owns "the product strategy for the American market" across "customer, seller, after sales, data", must "Identify and validate unique, emerging growth opportunities tailored specifically to the US market", and has a dotted line to the US Director of Marketing.Source
    • Your websitePrice guides (US site, checked October 22, 2026): the sitemap lists 79, from the iPhone 6s, SE 2016 and Galaxy J3 2017 up to the iPhone 15 Pro. /price-guide/iphone-16, iphone-16-pro, iphone-17, galaxy-s24 and google-pixel-9 return 404, and the live iPhone 15 guide is missing from the sitemap. The hub "Cell Phone Price Guides 2026" features iPhone 13, 12, 11, 13 Pro and 12 mini and Galaxy S21, S22, S10e and Pixel 7 as "best selling".Source
    • Your website"iPhone 18 and Apple Keynote 2026" page: refurbished iPhone 17e from $650 ($699 new), iPhone 17 from $696 ($929 new), iPhone 17 Pro from $964 ($1,099 new) and iPhone 17 Pro Max from $1,069 ($1,199 new, rated 3.7/5 from 177 reviews). Master product pages exist for the iPhone 16, 16e, 17 family and 18 Pro, Galaxy S25 Edge and Pixel 9 and 10.Source
    • Competitor researchSwappa runs a price hub ("Current Prices, Updated October 2026", "Accurate, real-time pricing and popularity data derived from sales") with model pages such as "Apple iPhone 16 Prices, October 2026", "updated daily". Gazelle and Decluttr sell refurbished phones and buy trade-ins in the US; Amazon Renewed is the comparison shoppers name in Back Market's own homepage reviews.Source
    • Your websiteModel comparisons: 6,181 compare pages in the sitemap, 272 of them with iPhone 17 models. "iPhone 15 vs iPhone 17" shows refurbished from $396 and $696 against $729 and $929 new, with ratings of 4.5/5 (2,723 reviews) and 4.6/5 (241).Source
  • 02

    The iPhone 15 Pro guide lists 512 GB "Good" at $561 and "Fair" at $568. That happens on a live marketplace, but to a shopper it looks like an error and makes them doubt the grading. The pricing team's job is "the best value for money".

    Medium impactLow effort First result in 1 month Senior Data Scientist

    First action

    Count how many guide rows have a price inversion today.

    How to measure it

    Guide-to-offer clicks

    Now
    –
    Target
    +10%
    By
    1 quarter

    Steps

    1. 1

      Count inversions

      All guides.

      Senior Data Scientist, Pricing 1 day

    2. 2

      Design the label

      "Best value" badge.

      Product Designer 2 days

    3. 3

      Build it

      Guides first.

      Front-end engineering 1 week

    4. 4

      Extend

      Product pages.

      Front-end engineering 2 weeks

    5. 5

      Test

      Clicks and conversion.

      Data & Measurement team 3 weeks

    6. 6

      Feed sellers

      Show sellers where they are overpriced.

      Business Development Manager (Supply) ongoing

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior Data Scientist, Pricing

    Smallest test

    Add the label to the iPhone 15 Pro guide.

    Why it works

    When a better condition is cheaper, mark it as the best value ("Good is cheaper than Fair today") and link straight to that offer. Hide the worse-condition price or show it greyed out. Use the same rule on product pages.

    Turning an odd-looking price into a highlighted deal builds trust in the grading and sends shoppers to the better offer.

    Risks and how to handle them

    • Label changes daily

      Refresh with the price data.

    Evidence

    • Your websiteiPhone 15 Pro price guide: title "How much does the iPhone 15 Pro cost? | October 2026"; refurbished from $483.00 vs $1,099.00 new ("Save $616.00 or more"); a table by storage and condition from sellers' listings. In the 512 GB row "Good" ($561.00) is cheaper than "Fair" ($568.00).Source
    • HiringSenior Data Scientist - Pricing (posted October 5, 2026): the Pricing & Quality team is "focused on curating offers to give customers the best value for money"; the role builds models "to optimize fees and pricing" and designs experiments "to measure the impact of fee strategies or model changes".Source
  • 03

    The homepage promises an "Up to 100-point quality inspection", while the "Is Back Market legit?" page, written for exactly the shoppers who doubt you, says devices are "checked against 25 different metrics". A worried shopper comparing pages sees two different numbers.

    High impactLow effort First result in 2 weeks US Director of Marketing

    First action

    Search the US site and help centre for every inspection claim.

    How to measure it

    Conversion of trust-page visitors

    Now
    –
    Target
    +5%
    By
    1 quarter

    Steps

    1. 1

      Find every claim

      Site, help centre, ads, Fin.

      Content team 2 days

    2. 2

      Agree the claim

      With quality and legal.

      US Director of Marketing 2 days

    3. 3

      Update pages

      Legit, Promise, product pages.

      Content team 2 days

    4. 4

      Update Fin

      Knowledge base answers.

      Customer Care AI QA Lead 1 day

    5. 5

      Explain

      What is checked, in plain words.

      Content team 1 week

    6. 6

      Monitor

      Search and Fin questions on legitimacy.

      Data & Measurement team monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    US Director of Marketing

    Smallest test

    Fix the legit page today.

    Why it works

    Agree the accurate claim, then update the legit page, the Promise page, product pages and Fin's answers to match. Explain what is checked in plain language and link one page that explains it.

    Trust is the main barrier to buying refurbished, and the "is it legit" page is read at the moment of doubt.

    Risks and how to handle them

    • Numbers differ by category

      State the range and link category detail.

    Evidence

    • Your websiteUS homepage: "The Back Market Promise": "1-year warranty", "Up to 100-point quality inspection", "Free 30-day returns"; "See what 17M+ people say"; trade-in "Get up to $700" and "the top offer from 250+ refurbishers"; "Save $180 on Verizon's 5G with Visible"; Express Replacement, BackUp protection plans and mobile plans. backmarket.com redirects to /en-us for US visitors, with a country picker.Source
    • Your website"Is Back Market legit?" article: "The devices sold on Back Market are checked against 25 different metrics"; in-house customer service "6 days a week"; it compares Back Market's quality standards with Amazon's.Source
    • HiringAI Content & Knowledge Manager Intern (posted October 19, 2026): Back Market is "building AI-powered customer care experiences through Fin, its customer-facing AI Agent", which "helps customers with pre-sales questions, delivery tracking, and technical troubleshooting"; the role scores accuracy, "hallucinations, and unsupported claims".Source
  • 04

    On your own pages a refurbished iPhone 17 Pro Max costs $1,069 against $1,199 new, an 11% saving, while an iPhone 15 Pro is $483 against $1,099 new. Shoppers who land on the newest model see the smallest saving, and the Downgrade Now campaign's message is that the previous model does the same things for far less.

    High impactLow effort First result in 1 month Senior/Staff Product Manager

    First action

    Mock the block for the iPhone 17 Pro Max.

    How to measure it

    Orders from newest-model visitors

    Now
    –
    Target
    +8%
    By
    1 quarter

    Steps

    1. 1

      Pick models

      Newest iPhone, Galaxy, Pixel.

      Senior/Staff Product Manager, US Growth 1 day

    2. 2

      Build the block

      Previous models with prices and differences.

      Front-end engineering 1 week

    3. 3

      Write copy

      Downgrade Now tone.

      Content team 2 days

    4. 4

      A/B test

      Against current pages.

      Data & Measurement team 3 weeks

    5. 5

      Roll out

      Laptops and tablets next.

      Senior/Staff Product Manager, US Growth 1 month

    6. 6

      Report

      Orders and average saving.

      Data & Measurement team monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior/Staff Product Manager, US Growth

    Smallest test

    Show the block to 10% of iPhone 17 Pro Max visitors.

    Why it works

    On product, compare and price-guide pages for the newest models, add a "Downgrade and save" block: the previous one or two models, their refurbished price, the extra saving and the main differences (from the compare data). Test it against the current page.

    It turns the campaign into a product feature at the moment of decision and lifts conversion among shoppers put off by small savings.

    Risks and how to handle them

    • Lower average order value

      Measure margin per order, not only revenue.

    Evidence

    • Your website"iPhone 18 and Apple Keynote 2026" page: refurbished iPhone 17e from $650 ($699 new), iPhone 17 from $696 ($929 new), iPhone 17 Pro from $964 ($1,099 new) and iPhone 17 Pro Max from $1,069 ($1,199 new, rated 3.7/5 from 177 reviews). Master product pages exist for the iPhone 16, 16e, 17 family and 18 Pro, Galaxy S25 Edge and Pixel 9 and 10.Source
    • Your websiteiPhone 15 Pro price guide: title "How much does the iPhone 15 Pro cost? | October 2026"; refurbished from $483.00 vs $1,099.00 new ("Save $616.00 or more"); a table by storage and condition from sellers' listings. In the 512 GB row "Good" ($561.00) is cheaper than "Fair" ($568.00).Source
    • Press releaseCampaigns: "Downgrade Now" (save "up to 70%" by buying the previous models you need), "Fast Tech" with an iFixit partnership asking people to keep phones "from 2.5 to 5 years", and a 10-year anniversary announcing profitability in Europe and a vision that "90% of consumers choose refurbished".Source
    • Your websiteModel comparisons: 6,181 compare pages in the sitemap, 272 of them with iPhone 17 models. "iPhone 15 vs iPhone 17" shows refurbished from $396 and $696 against $729 and $929 new, with ratings of 4.5/5 (2,723 reviews) and 4.6/5 (241).Source
  • 05

    Many shoppers on a price guide are not ready to buy yet: they are waiting for a price. The CRM team is hiring to send "the right message, to the right person, at the right moment", and the newsletter box at the bottom of each guide is generic.

    Medium impactLow effort First result in 1 month Senior CRM Manager

    First action

    Add the alert form to five popular guides.

    How to measure it

    Alert-driven orders

    Now
    –
    Target
    2,000 a month
    By
    2 quarters

    Steps

    1. 1

      Design the form

      Model and target price.

      Product Designer 2 days

    2. 2

      Connect Braze

      Event and audience.

      Senior CRM Manager 1 week

    3. 3

      Trigger logic

      Daily price check.

      Front-end engineering 1 week

    4. 4

      Write emails

      One alert, one reminder.

      Senior CRM Manager 2 days

    5. 5

      Consent

      Clear opt-in and privacy note.

      Legal 2 days

    6. 6

      Measure

      Signups and orders.

      Senior CRM Manager weekly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior CRM Manager

    Smallest test

    Run alerts on the iPhone 15 Pro guide.

    Why it works

    Add "Alert me when the iPhone 16 drops below $X" on guides and product pages. Send one alert when the price is reached, with the best offer and condition. Track orders from alerts.

    A model-specific alert captures intent that would otherwise go to a rival, and it grows a list of high-intent subscribers.

    Risks and how to handle them

    • Too many alerts

      One alert per target price.

    Evidence

    • HiringMarketing hiring (September-October 2026): a Brand & Marketing CRM Engagement Intern ("the right message, to the right person, at the right moment" across email, push and in-app, with Braze and A/B tests), an Affiliation Marketing Intern in performance marketing ("help your affiliate partners do better", promotional materials with the internal studio) and a QA Analytics Tracking Specialist Intern (GTM web and server-side, GA4 and ad tags "across 17 markets").Source
    • Your websitePrice guides (US site, checked October 22, 2026): the sitemap lists 79, from the iPhone 6s, SE 2016 and Galaxy J3 2017 up to the iPhone 15 Pro. /price-guide/iphone-16, iphone-16-pro, iphone-17, galaxy-s24 and google-pixel-9 return 404, and the live iPhone 15 guide is missing from the sitemap. The hub "Cell Phone Price Guides 2026" features iPhone 13, 12, 11, 13 Pro and 12 mini and Galaxy S21, S22, S10e and Pixel 7 as "best selling".Source
    • Your websiteiPhone 15 Pro price guide: title "How much does the iPhone 15 Pro cost? | October 2026"; refurbished from $483.00 vs $1,099.00 new ("Save $616.00 or more"); a table by storage and condition from sellers' listings. In the 512 GB row "Good" ($561.00) is cheaper than "Fair" ($568.00).Source
  • 06

    Your own data shows refurbished MacBook sales rose 43% and iPads 32% in the week after Apple's June 25 price increases, and you expect the gap to keep widening. Shoppers comparing new and refurbished have no single page showing the gap by model.

    High impactLow effort First result in 1 month US Director of Marketing

    First action

    Build the table for MacBook Air and iPad Air first.

    How to measure it

    Orders from the page

    Now
    –
    Target
    1,000 a month
    By
    2 quarters

    Steps

    1. 1

      Pick models

      Current MacBook and iPad line.

      US Director of Marketing 1 day

    2. 2

      Pull prices

      New list prices and refurbished starts.

      Senior Data Scientist, Pricing 1 week

    3. 3

      Build the page

      Daily refresh.

      Front-end engineering 1 week

    4. 4

      Pitch press

      Update the release with the page.

      PR team 1 week

    5. 5

      Promote

      Search and affiliates.

      Affiliate Marketing Lead 2 weeks

    6. 6

      Measure

      Visits and orders.

      Data & Measurement team monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    US Director of Marketing

    Smallest test

    Publish a static version this week.

    Why it works

    Publish a page that shows, for each current MacBook and iPad, the new price, the refurbished starting price on Back Market and the saving, updated daily from listings. Use it in PR, paid search and affiliate content.

    It turns a press release into a lasting search page and gives journalists a source to cite.

    Risks and how to handle them

    • New prices change

      Check list prices weekly.

    Evidence

    • Press releaseAfter Apple's June 25 price increases (+14% to +25%), "Global GMV for refurbished MacBooks rose 43% and iPads rose 32%" week over week; Back Market says memory price relief is "not expected before late 2027" and the new-vs-refurbished gap is "entering a structurally wider phase".Source
    • Your websiteiPhone 15 Pro price guide: title "How much does the iPhone 15 Pro cost? | October 2026"; refurbished from $483.00 vs $1,099.00 new ("Save $616.00 or more"); a table by storage and condition from sellers' listings. In the 512 GB row "Good" ($561.00) is cheaper than "Fair" ($568.00).Source
    • HiringMarketing hiring (September-October 2026): a Brand & Marketing CRM Engagement Intern ("the right message, to the right person, at the right moment" across email, push and in-app, with Braze and A/B tests), an Affiliation Marketing Intern in performance marketing ("help your affiliate partners do better", promotional materials with the internal studio) and a QA Analytics Tracking Specialist Intern (GTM web and server-side, GA4 and ad tags "across 17 markets").Source

This quarter 8

The core plays for the next three months.

  • 07

    Back Market has 6,181 compare pages, 79 price guides and 3,045 trade-in pages. Each answers part of the same decision ("which model, how much, what is mine worth?"), but they work as separate sections.

    High impactMedium effort First result in 1 quarter SEO Lead

    First action

    Add guide links to the 100 most visited compare pages.

    How to measure it

    Multi-page sessions

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Map pages

      Model IDs across sections.

      SEO Lead 1 week

    2. 2

      Design modules

      Price, trade-in, compare.

      Product Designer 1 week

    3. 3

      Build

      Shared components.

      Front-end engineering 1 month

    4. 4

      Check crawl

      Search Console coverage.

      SEO Lead monthly

    5. 5

      Measure

      Paths and orders.

      Data & Measurement team monthly

    6. 6

      Prune

      Remove compare pages with no traffic or stock.

      SEO Lead quarterly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    SEO Lead

    Smallest test

    Link guides from 100 compare pages.

    Why it works

    On each compare page, add both models' price guide and trade-in value; on each guide, the top comparisons and trade-in; on trade-in pages, the best upgrade options. Track how many visitors move between them and buy.

    Internal links help search engines find the newest pages and give shoppers the next answer they need.

    Risks and how to handle them

    • Page weight grows

      Load modules lazily.

    Evidence

    • Your websiteModel comparisons: 6,181 compare pages in the sitemap, 272 of them with iPhone 17 models. "iPhone 15 vs iPhone 17" shows refurbished from $396 and $696 against $729 and $929 new, with ratings of 4.5/5 (2,723 reviews) and 4.6/5 (241).Source
    • Your websitePrice guides (US site, checked October 22, 2026): the sitemap lists 79, from the iPhone 6s, SE 2016 and Galaxy J3 2017 up to the iPhone 15 Pro. /price-guide/iphone-16, iphone-16-pro, iphone-17, galaxy-s24 and google-pixel-9 return 404, and the live iPhone 15 guide is missing from the sitemap. The hub "Cell Phone Price Guides 2026" features iPhone 13, 12, 11, 13 Pro and 12 mini and Galaxy S21, S22, S10e and Pixel 7 as "best selling".Source
    • Your websitePrograms and tools: refer a friend ("give $10 — and get $20"); a 4-question Smartphone Finder; 3,045 trade-in model pages; landing pages for phones for kids, Black Friday, ChromeOS and recycling; a "Back Market for business" link in the header.Source
  • 08

    Trade-in offers "up to $700" from 250+ refurbishers, and the US Growth PM covers customer, seller and after-sales domains. A shopper buying an iPhone 16 usually owns an older phone, and the net price after trade-in is the real price.

    High impactHigh effort First result in 2 quarters Senior/Staff Product Manager

    First action

    Show estimated net prices on the top ten iPhone pages.

    How to measure it

    Orders with trade-in

    Now
    –
    Target
    10%
    By
    3 quarters

    Steps

    1. 1

      Data link

      Trade-in quotes in product pages.

      Front-end engineering 1 month

    2. 2

      Design

      Net price module.

      Product Designer 2 weeks

    3. 3

      Checkout

      Combined order and trade-in.

      Front-end engineering 1 quarter

    4. 4

      Logistics

      Kit with delivery.

      Operations 1 quarter

    5. 5

      Test

      Top models first.

      Senior/Staff Product Manager, US Growth 1 month

    6. 6

      Measure

      Conversion and supply.

      Data & Measurement team monthly

    First result
    2 quarters
    Cost
    Engineering and operations
    Owner
    Senior/Staff Product Manager, US Growth

    Smallest test

    Show net prices on ten pages without checkout changes.

    Why it works

    Ask "what phone do you have now?" on product pages and show the net price after its trade-in value. Let shoppers add the trade-in to checkout and send the kit with the order.

    A lower net price wins buyers who would otherwise upgrade through a carrier, and it brings in supply.

    Risks and how to handle them

    • Quote drops after inspection

      Show the conditions clearly up front.

    Evidence

    • Your websiteUS homepage: "The Back Market Promise": "1-year warranty", "Up to 100-point quality inspection", "Free 30-day returns"; "See what 17M+ people say"; trade-in "Get up to $700" and "the top offer from 250+ refurbishers"; "Save $180 on Verizon's 5G with Visible"; Express Replacement, BackUp protection plans and mobile plans. backmarket.com redirects to /en-us for US visitors, with a country picker.Source
    • HiringSenior/Staff Product Manager, US Growth (New York, posted October 6, 2026, $167K-$208K): "Back Market's mission is to make refurbished tech the obvious choice — and the US is one of our most strategic bets to prove it at scale." The PM owns "the product strategy for the American market" across "customer, seller, after sales, data", must "Identify and validate unique, emerging growth opportunities tailored specifically to the US market", and has a dotted line to the US Director of Marketing.Source
    • HiringSupply hiring: a Business Development Manager, Japan helps sellers "grow and diversify listings, procure supply, improve pricing strategy"; a Seller Operation Manager (posted October 22, 2026), a Trade-in Buybulk Intern and a Senior Software Engineer, Circularity Order Lifecycle are also open.Source
    • Your websitePrograms and tools: refer a friend ("give $10 — and get $20"); a 4-question Smartphone Finder; 3,045 trade-in model pages; landing pages for phones for kids, Black Friday, ChromeOS and recycling; a "Back Market for business" link in the header.Source
  • 09

    The SoHo pilot store lets people "see, touch, and test" refurbished tech and offers repairs, workshops and events. The store is also a test lab for the US Growth team.

    Medium impactMedium effort First result in 1 quarter US Director of Marketing

    First action

    Plan one trade-in day and track codes.

    How to measure it

    Store-code orders

    Now
    –
    Target
    500 a month
    By
    2 quarters

    Steps

    1. 1

      Plan events

      Monthly calendar.

      Store team 2 weeks

    2. 2

      Partner

      iFixit workshops.

      US Director of Marketing 1 month

    3. 3

      Codes

      Unique per event.

      Senior CRM Manager 1 week

    4. 4

      Research

      Interview visitors.

      User Research monthly

    5. 5

      Measure

      Codes and local orders.

      Data & Measurement team monthly

    6. 6

      Decide

      Expand or adjust.

      Senior/Staff Product Manager, US Growth quarterly

    First result
    1 quarter
    Cost
    Event costs
    Owner
    US Director of Marketing

    Smallest test

    Run one trade-in day.

    Why it works

    Run monthly trade-in days and repair workshops with iFixit, give visitors a code for online orders, and measure online orders from the store's area and the codes. Test messages in person before using them online.

    Touching refurbished devices removes doubt, and in-person feedback is a fast research loop.

    Risks and how to handle them

    • Small sample

      Treat as research, not a channel.

    Evidence

    • Press releaseBack Market's first store, a SoHo pilot in New York, "invites shoppers to see, touch, and test refurbished tech", with onsite Google Fi wireless services, "repair services, workshops and events".Source
    • Press releaseCampaigns: "Downgrade Now" (save "up to 70%" by buying the previous models you need), "Fast Tech" with an iFixit partnership asking people to keep phones "from 2.5 to 5 years", and a 10-year anniversary announcing profitability in Europe and a vision that "90% of consumers choose refurbished".Source
    • HiringSenior/Staff Product Manager, US Growth (New York, posted October 6, 2026, $167K-$208K): "Back Market's mission is to make refurbished tech the obvious choice — and the US is one of our most strategic bets to prove it at scale." The PM owns "the product strategy for the American market" across "customer, seller, after sales, data", must "Identify and validate unique, emerging growth opportunities tailored specifically to the US market", and has a dotted line to the US Director of Marketing.Source
  • 10

    Fin already handles "pre-sales questions" and is scored for accuracy and hallucinations. The most common pre-sales question in refurbished is which condition and model is worth it, and the price-guide data has the answer.

    High impactMedium effort First result in 1 quarter Customer Care AI QA Lead

    First action

    List the top 20 pre-sales questions to Fin.

    How to measure it

    Post-chat conversion

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Top questions

      From Fin logs.

      Customer Care AI QA Lead 1 week

    2. 2

      Connect data

      Price and compare APIs.

      Front-end engineering 1 month

    3. 3

      Write rules

      No prices without data.

      Customer Care AI QA Lead 1 week

    4. 4

      QA

      Score accuracy weekly.

      Customer Care AI QA Lead weekly

    5. 5

      Test

      One market first.

      Senior/Staff Product Manager, US Growth 1 month

    6. 6

      Measure

      Conversion and handovers.

      Data & Measurement team monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Customer Care AI QA Lead

    Smallest test

    Answer condition questions with data for one model.

    Why it works

    Connect Fin to price-guide and compare data: when asked, it gives the price by condition, the best value option and the previous-model alternative, with links. Score these answers in the QA program and measure conversion after chats.

    Accurate, specific answers at the moment of doubt convert better than generic reassurance, and the data keeps Fin from inventing prices.

    Risks and how to handle them

    • Wrong prices

      Fin quotes only live data with timestamps.

    Evidence

    • HiringAI Content & Knowledge Manager Intern (posted October 19, 2026): Back Market is "building AI-powered customer care experiences through Fin, its customer-facing AI Agent", which "helps customers with pre-sales questions, delivery tracking, and technical troubleshooting"; the role scores accuracy, "hallucinations, and unsupported claims".Source
    • Your websiteiPhone 15 Pro price guide: title "How much does the iPhone 15 Pro cost? | October 2026"; refurbished from $483.00 vs $1,099.00 new ("Save $616.00 or more"); a table by storage and condition from sellers' listings. In the 512 GB row "Good" ($561.00) is cheaper than "Fair" ($568.00).Source
    • Your websiteModel comparisons: 6,181 compare pages in the sitemap, 272 of them with iPhone 17 models. "iPhone 15 vs iPhone 17" shows refurbished from $396 and $696 against $729 and $929 new, with ratings of 4.5/5 (2,723 reviews) and 4.6/5 (241).Source
  • 11

    The affiliate team is hiring to "help your affiliate partners do better" with materials from the internal studio. Tech review sites and deal blogs want current prices, and static banners go stale.

    High impactMedium effort First result in 1 quarter Affiliate Marketing Lead

    First action

    Build the widget for ten models and give it to five partners.

    How to measure it

    Affiliate EPC

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Define feed

      Models, conditions, prices.

      Senior Data Scientist, Pricing 2 weeks

    2. 2

      Build widget

      Embeddable, tracked.

      Front-end engineering 1 month

    3. 3

      Pilot

      Five partners.

      Affiliate Marketing Lead 1 month

    4. 4

      Studio assets

      Templates around the widget.

      Studio 2 weeks

    5. 5

      Measure

      EPC and conversion.

      Affiliate Marketing Lead monthly

    6. 6

      Scale

      All affiliates.

      Affiliate Marketing Lead 1 quarter

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Affiliate Marketing Lead

    Smallest test

    Give a price feed to one large partner.

    Why it works

    Offer affiliates an embeddable widget and a feed with live refurbished prices by model and condition (from the price-guide data), plus the new-vs-refurbished saving. Measure earnings per click against banners.

    Live prices make affiliate content more useful and more clickable, and every embed is a link to your guides.

    Risks and how to handle them

    • Price accuracy

      Refresh hourly with timestamps.

    Evidence

    • HiringMarketing hiring (September-October 2026): a Brand & Marketing CRM Engagement Intern ("the right message, to the right person, at the right moment" across email, push and in-app, with Braze and A/B tests), an Affiliation Marketing Intern in performance marketing ("help your affiliate partners do better", promotional materials with the internal studio) and a QA Analytics Tracking Specialist Intern (GTM web and server-side, GA4 and ad tags "across 17 markets").Source
    • Your websiteiPhone 15 Pro price guide: title "How much does the iPhone 15 Pro cost? | October 2026"; refurbished from $483.00 vs $1,099.00 new ("Save $616.00 or more"); a table by storage and condition from sellers' listings. In the 512 GB row "Good" ($561.00) is cheaper than "Fair" ($568.00).Source
    • Competitor researchSwappa runs a price hub ("Current Prices, Updated October 2026", "Accurate, real-time pricing and popularity data derived from sales") with model pages such as "Apple iPhone 16 Prices, October 2026", "updated daily". Gazelle and Decluttr sell refurbished phones and buy trade-ins in the US; Amazon Renewed is the comparison shoppers name in Back Market's own homepage reviews.Source
  • 12

    With Fast Tech, Back Market asks people to keep phones five years instead of 2.5, and the CRM team runs lifecycle campaigns in Braze. A customer's purchase date tells you when they will need a battery, a case, protection or a trade-in.

    High impactMedium effort First result in 2 quarters Senior CRM Manager

    First action

    Build the year-two battery journey for iPhones.

    How to measure it

    12-month repeat rate

    Now
    –
    Target
    +3 points
    By
    3 quarters

    Steps

    1. 1

      Map journeys

      By device age.

      Senior CRM Manager 2 weeks

    2. 2

      Data

      Purchase date and model in Braze.

      Data & Measurement team 2 weeks

    3. 3

      Content

      Tips and offers.

      Senior CRM Manager 1 month

    4. 4

      Consent check

      Per market rules.

      Legal 1 week

    5. 5

      Launch

      iPhone first.

      Senior CRM Manager 1 month

    6. 6

      Measure

      Repeat orders and unsubscribes.

      Senior CRM Manager monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Senior CRM Manager

    Smallest test

    Send the year-two message to one cohort.

    Why it works

    Build journeys by device age: setup tips in week one, BackUp offer in month one, battery and repair tips at year two, and a trade-in and upgrade offer when the shopper's device and price-guide data say it is worth it.

    Messages tied to the customer's own device feel useful, extend device life and bring repeat orders.

    Risks and how to handle them

    • Too many emails

      Cap frequency.

    Evidence

    • HiringMarketing hiring (September-October 2026): a Brand & Marketing CRM Engagement Intern ("the right message, to the right person, at the right moment" across email, push and in-app, with Braze and A/B tests), an Affiliation Marketing Intern in performance marketing ("help your affiliate partners do better", promotional materials with the internal studio) and a QA Analytics Tracking Specialist Intern (GTM web and server-side, GA4 and ad tags "across 17 markets").Source
    • Press releaseCampaigns: "Downgrade Now" (save "up to 70%" by buying the previous models you need), "Fast Tech" with an iFixit partnership asking people to keep phones "from 2.5 to 5 years", and a 10-year anniversary announcing profitability in Europe and a vision that "90% of consumers choose refurbished".Source
    • Your websiteUS homepage: "The Back Market Promise": "1-year warranty", "Up to 100-point quality inspection", "Free 30-day returns"; "See what 17M+ people say"; trade-in "Get up to $700" and "the top offer from 250+ refurbishers"; "Save $180 on Verizon's 5G with Visible"; Express Replacement, BackUp protection plans and mobile plans. backmarket.com redirects to /en-us for US visitors, with a country picker.Source
    • Your websitePrograms and tools: refer a friend ("give $10 — and get $20"); a 4-question Smartphone Finder; 3,045 trade-in model pages; landing pages for phones for kids, Black Friday, ChromeOS and recycling; a "Back Market for business" link in the header.Source
  • 13

    Every smartphone order comes with a Visible offer, and the homepage advertises "Save $180 on Verizon's 5G with Visible". People looking for a cheaper carrier need a phone too, but the offer is shown only to people already buying one.

    Medium impactMedium effort First result in 1 quarter Senior/Staff Product Manager

    First action

    Agree a joint landing page with Visible.

    How to measure it

    Bundle orders

    Now
    –
    Target
    1,500 a month
    By
    2 quarters

    Steps

    1. 1

      Agree terms

      With Visible.

      Senior/Staff Product Manager, US Growth 1 month

    2. 2

      Build page

      Phone and plan.

      Front-end engineering 2 weeks

    3. 3

      Copy

      Clear plan terms.

      Content team 1 week

    4. 4

      Legal review

      Plan pricing claims.

      Legal 1 week

    5. 5

      Promote

      Search and affiliates.

      Affiliate Marketing Lead 1 month

    6. 6

      Measure

      Orders and activations.

      Data & Measurement team monthly

    First result
    1 quarter
    Cost
    Shared marketing budget
    Owner
    Senior/Staff Product Manager, US Growth

    Smallest test

    Run search ads to the page for one month.

    Why it works

    With Visible, publish a "switch and save" page (refurbished phone plus plan) and run it in search and affiliate channels for carrier-switch queries. Track phone orders that come with the plan.

    It opens a new audience at a natural switching moment, and the partner shares the cost.

    Risks and how to handle them

    • Plan terms change

      Pull terms from the partner feed.

    Evidence

    • Press releaseVisible partnership: "every smartphone purchased on Back Market will come with access to a $20/month offer on the Visible plan for the first twelve months".Source
    • Your websiteUS homepage: "The Back Market Promise": "1-year warranty", "Up to 100-point quality inspection", "Free 30-day returns"; "See what 17M+ people say"; trade-in "Get up to $700" and "the top offer from 250+ refurbishers"; "Save $180 on Verizon's 5G with Visible"; Express Replacement, BackUp protection plans and mobile plans. backmarket.com redirects to /en-us for US visitors, with a country picker.Source
    • HiringSenior/Staff Product Manager, US Growth (New York, posted October 6, 2026, $167K-$208K): "Back Market's mission is to make refurbished tech the obvious choice — and the US is one of our most strategic bets to prove it at scale." The PM owns "the product strategy for the American market" across "customer, seller, after sales, data", must "Identify and validate unique, emerging growth opportunities tailored specifically to the US market", and has a dotted line to the US Director of Marketing.Source
  • 14

    Real US visitors pass Core Web Vitals, so speed is not urgent. But Lighthouse flags buttons without accessible names and ARIA role errors (accessibility 79), and in the mobile lab the hero image takes 18.4s to load, which hurts visitors on slow connections.

    Medium impactMedium effort First result in 1 quarter Front end engineering

    First action

    Fix the unnamed buttons on the homepage.

    How to measure it

    Accessibility score

    Now
    –
    Target
    95
    By
    1 quarter

    Steps

    1. 1

      List issues

      Homepage, product, checkout.

      Front-end engineering 2 days

    2. 2

      Fix buttons

      Accessible names.

      Front-end engineering 1 week

    3. 3

      Fix ARIA

      Menus and search.

      Front-end engineering 2 weeks

    4. 4

      Hero image

      Smaller mobile asset.

      Front-end engineering 1 week

    5. 5

      Automate

      Checks in CI.

      Front-end engineering 2 weeks

    6. 6

      Monitor

      Field data monthly.

      Data & Measurement team monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Front end engineering

    Smallest test

    Fix one page this week.

    Why it works

    Name every icon button, fix the ARIA roles in the menus and search, and serve a smaller, preloaded hero image on mobile. Add automated accessibility checks to releases.

    Accessible buttons help screen-reader users and voice assistants, and fewer accessibility complaints matter for a US consumer brand.

    Risks and how to handle them

    • Regressions

      Block releases on new errors.

    Evidence

    • Google PageSpeedUS homepage: real visitors pass Core Web Vitals (Chrome UX Report LCP 2.2-2.3s, INP 183 ms, CLS 0.03 at the 75th percentile). In the mobile lab the score is 28 with an 18.4s LCP on the hero image; accessibility 79 ("Buttons do not have an accessible name", ARIA role errors); SEO 92.Source
    • Your websiteUS homepage: "The Back Market Promise": "1-year warranty", "Up to 100-point quality inspection", "Free 30-day returns"; "See what 17M+ people say"; trade-in "Get up to $700" and "the top offer from 250+ refurbishers"; "Save $180 on Verizon's 5G with Visible"; Express Replacement, BackUp protection plans and mobile plans. backmarket.com redirects to /en-us for US visitors, with a country picker.Source

Big bets 3

Larger plays that can change the trajectory.

  • 15

    Back Market sees prices across millions of listings, and its Apple price-hike data already got coverage. Journalists and shoppers want to know if refurbished prices are rising or falling, and Swappa publishes price trends.

    High impactHigh effort First result in 3 quarters US Director of Marketing

    First action

    Build the first index for smartphones.

    How to measure it

    Press mentions per month

    Now
    –
    Target
    10
    By
    1 year

    Steps

    1. 1

      Define method

      Categories and weights.

      Senior Data Scientist, Pricing 1 month

    2. 2

      Build pipeline

      Monthly data.

      Data & Measurement team 1 month

    3. 3

      Design

      Page and charts.

      Product Designer 2 weeks

    4. 4

      Publish

      First edition.

      Content team 1 week

    5. 5

      Pitch

      US press list.

      PR team monthly

    6. 6

      Iterate

      Add categories.

      US Director of Marketing quarterly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    US Director of Marketing

    Smallest test

    Publish one smartphone index.

    Why it works

    Publish a monthly index: average refurbished price by category and model, the gap to new, and trade-in values, with charts and a short commentary. Pitch it to US tech and consumer press each month.

    A recurring data release earns monthly coverage and links, and makes Back Market the reference for refurbished prices.

    Risks and how to handle them

    • Volatile data

      Use medians and explain method.

    Evidence

    • Press releaseAfter Apple's June 25 price increases (+14% to +25%), "Global GMV for refurbished MacBooks rose 43% and iPads rose 32%" week over week; Back Market says memory price relief is "not expected before late 2027" and the new-vs-refurbished gap is "entering a structurally wider phase".Source
    • Your websiteiPhone 15 Pro price guide: title "How much does the iPhone 15 Pro cost? | October 2026"; refurbished from $483.00 vs $1,099.00 new ("Save $616.00 or more"); a table by storage and condition from sellers' listings. In the 512 GB row "Good" ($561.00) is cheaper than "Fair" ($568.00).Source
    • Competitor researchSwappa runs a price hub ("Current Prices, Updated October 2026", "Accurate, real-time pricing and popularity data derived from sales") with model pages such as "Apple iPhone 16 Prices, October 2026", "updated daily". Gazelle and Decluttr sell refurbished phones and buy trade-ins in the US; Amazon Renewed is the comparison shoppers name in Back Market's own homepage reviews.Source
  • 16

    Shoppers' own reviews on the homepage talk about battery health ("93% battery capacity", "battery health was at 100%"), and the newest iPhone 17 Pro Max is rated 3.7/5. Battery is the biggest unknown in a used phone.

    High impactHigh effort First result in 4 quarters Senior/Staff Product Manager

    First action

    Pilot battery reporting with ten iPhone sellers.

    How to measure it

    Battery-related returns

    Now
    –
    Target
    -25%
    By
    4 quarters

    Steps

    1. 1

      Seller standard

      How to measure.

      Business Development Manager (Supply) 1 quarter

    2. 2

      Listing field

      Battery health.

      Front-end engineering 1 quarter

    3. 3

      Filter

      Search and product pages.

      Front-end engineering 1 quarter

    4. 4

      Guarantee

      Minimum tier.

      Senior/Staff Product Manager, US Growth 2 quarters

    5. 5

      Audit

      Spot checks.

      Quality team ongoing

    6. 6

      Measure

      Returns and conversion.

      Data & Measurement team monthly

    First result
    4 quarters
    Cost
    Engineering and seller onboarding
    Owner
    Senior/Staff Product Manager, US Growth

    Smallest test

    Pilot with ten sellers.

    Why it works

    Require sellers to report battery health, show it on listings as a filter, and offer a minimum-battery guarantee tier. Use the data in price guides and Fin answers.

    Removing the biggest unknown raises conversion and lowers returns, and it sets a standard rivals must match.

    Risks and how to handle them

    • Seller burden

      Start with high-volume models.

    Evidence

    • Your websiteUS homepage: "The Back Market Promise": "1-year warranty", "Up to 100-point quality inspection", "Free 30-day returns"; "See what 17M+ people say"; trade-in "Get up to $700" and "the top offer from 250+ refurbishers"; "Save $180 on Verizon's 5G with Visible"; Express Replacement, BackUp protection plans and mobile plans. backmarket.com redirects to /en-us for US visitors, with a country picker.Source
    • Your website"iPhone 18 and Apple Keynote 2026" page: refurbished iPhone 17e from $650 ($699 new), iPhone 17 from $696 ($929 new), iPhone 17 Pro from $964 ($1,099 new) and iPhone 17 Pro Max from $1,069 ($1,199 new, rated 3.7/5 from 177 reviews). Master product pages exist for the iPhone 16, 16e, 17 family and 18 Pro, Galaxy S25 Edge and Pixel 9 and 10.Source
    • HiringSupply hiring: a Business Development Manager, Japan helps sellers "grow and diversify listings, procure supply, improve pricing strategy"; a Seller Operation Manager (posted October 22, 2026), a Trade-in Buybulk Intern and a Senior Software Engineer, Circularity Order Lifecycle are also open.Source
    • HiringAI Content & Knowledge Manager Intern (posted October 19, 2026): Back Market is "building AI-powered customer care experiences through Fin, its customer-facing AI Agent", which "helps customers with pre-sales questions, delivery tracking, and technical troubleshooting"; the role scores accuracy, "hallucinations, and unsupported claims".Source
  • 17

    Shoppers increasingly ask AI assistants "is a refurbished iPhone 16 worth it?" or "how much is a used iPhone 15?". Your guides and compare pages hold the answers, but guides are missing for the newest models.

    High impactHigh effort First result in 3 quarters SEO Lead

    First action

    Check what three assistants cite for 20 questions.

    How to measure it

    Citation share

    Now
    –
    Target
    40%
    By
    3 quarters

    Steps

    1. 1

      Baseline

      50 questions.

      SEO Lead 1 week

    2. 2

      Structured data

      Guides and compare pages.

      Front-end engineering 1 month

    3. 3

      Summaries

      Top of each page.

      Content team 1 month

    4. 4

      Fill gaps

      Newest models.

      SEO Lead 1 month

    5. 5

      Monitor

      Monthly.

      SEO Lead monthly

    6. 6

      Report

      Traffic from assistants.

      Data & Measurement team monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    SEO Lead

    Smallest test

    Fix structured data on 20 guides.

    Why it works

    Add structured data (product, offer, price range, review) to guides and compare pages, a short factual summary at the top of each, and monitor which sources assistants cite for 50 common questions each month.

    Being the cited source drives high-intent visits as search shifts to assistants.

    Risks and how to handle them

    • Platforms change

      Track monthly and adapt.

    Evidence

    • Your websitePrice guides (US site, checked October 22, 2026): the sitemap lists 79, from the iPhone 6s, SE 2016 and Galaxy J3 2017 up to the iPhone 15 Pro. /price-guide/iphone-16, iphone-16-pro, iphone-17, galaxy-s24 and google-pixel-9 return 404, and the live iPhone 15 guide is missing from the sitemap. The hub "Cell Phone Price Guides 2026" features iPhone 13, 12, 11, 13 Pro and 12 mini and Galaxy S21, S22, S10e and Pixel 7 as "best selling".Source
    • Your websiteModel comparisons: 6,181 compare pages in the sitemap, 272 of them with iPhone 17 models. "iPhone 15 vs iPhone 17" shows refurbished from $396 and $696 against $729 and $929 new, with ratings of 4.5/5 (2,723 reviews) and 4.6/5 (241).Source
    • Competitor researchSwappa runs a price hub ("Current Prices, Updated October 2026", "Accurate, real-time pricing and popularity data derived from sales") with model pages such as "Apple iPhone 16 Prices, October 2026", "updated daily". Gazelle and Decluttr sell refurbished phones and buy trade-ins in the US; Amazon Renewed is the comparison shoppers name in Back Market's own homepage reviews.Source
    • HiringSenior/Staff Product Manager, US Growth (New York, posted October 6, 2026, $167K-$208K): "Back Market's mission is to make refurbished tech the obvious choice — and the US is one of our most strategic bets to prove it at scale." The PM owns "the product strategy for the American market" across "customer, seller, after sales, data", must "Identify and validate unique, emerging growth opportunities tailored specifically to the US market", and has a dotted line to the US Director of Marketing.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 18

    The Fast Tech campaign with iFixit asks people to keep phones five years. Price guides and compare pages for older iPhones get visits from owners asking whether to upgrade.

    Medium impactLow effort First result in 1 quarter US Director of Marketing

    First action

    Add the block to the iPhone 11 and 12 guides.

    How to measure it

    Repair orders from guides

    Now
    –
    Target
    1,000 a month
    By
    2 quarters

    Steps

    1. 1

      Pick models

      Older iPhones.

      US Director of Marketing 1 day

    2. 2

      Partner

      iFixit kits.

      US Director of Marketing 1 month

    3. 3

      Build block

      Cost of keeping vs upgrading.

      Front-end engineering 2 weeks

    4. 4

      Content

      Repair guides.

      Content team 2 weeks

    5. 5

      Launch

      Five guides.

      SEO Lead 1 week

    6. 6

      Measure

      Orders.

      Data & Measurement team monthly

    First result
    1 quarter
    Cost
    Partner margins
    Owner
    US Director of Marketing

    Smallest test

    Add one block.

    Why it works

    On older-model guides, add "or keep yours": battery replacement kits, repair guides and BackUp, with the cost compared to upgrading. Measure attach and repair orders.

    It matches the mission, earns trust and adds revenue from people not ready to buy a device.

    Risks and how to handle them

    • Cannibalises device sales

      Show only on models over four years old.

    Evidence

    • Press releaseCampaigns: "Downgrade Now" (save "up to 70%" by buying the previous models you need), "Fast Tech" with an iFixit partnership asking people to keep phones "from 2.5 to 5 years", and a 10-year anniversary announcing profitability in Europe and a vision that "90% of consumers choose refurbished".Source
    • Your websitePrice guides (US site, checked October 22, 2026): the sitemap lists 79, from the iPhone 6s, SE 2016 and Galaxy J3 2017 up to the iPhone 15 Pro. /price-guide/iphone-16, iphone-16-pro, iphone-17, galaxy-s24 and google-pixel-9 return 404, and the live iPhone 15 guide is missing from the sitemap. The hub "Cell Phone Price Guides 2026" features iPhone 13, 12, 11, 13 Pro and 12 mini and Galaxy S21, S22, S10e and Pixel 7 as "best selling".Source
    • Your websiteUS homepage: "The Back Market Promise": "1-year warranty", "Up to 100-point quality inspection", "Free 30-day returns"; "See what 17M+ people say"; trade-in "Get up to $700" and "the top offer from 250+ refurbishers"; "Save $180 on Verizon's 5G with Visible"; Express Replacement, BackUp protection plans and mobile plans. backmarket.com redirects to /en-us for US visitors, with a country picker.Source
  • 19

    Supply teams help sellers "grow and diversify listings, procure supply, improve pricing". Searches and guide visits for models with few offers show exactly which devices sellers should source.

    Medium impactMedium effort First result in 2 quarters Business Development Manager

    First action

    List the ten US models with the biggest demand-supply gap.

    How to measure it

    Offers on gap models

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Define gap

      Demand vs offers.

      Senior Data Scientist, Pricing 2 weeks

    2. 2

      Build report

      Monthly.

      Data & Measurement team 1 month

    3. 3

      Share

      Seller reviews.

      Business Development Manager (Supply) monthly

    4. 4

      Portal

      Self-serve view.

      Front-end engineering 1 quarter

    5. 5

      Track

      Offers and prices.

      Senior Data Scientist, Pricing monthly

    6. 6

      Refine

      With seller feedback.

      Business Development Manager (Supply) quarterly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Business Development Manager (Supply)

    Smallest test

    Send the gap list to ten sellers.

    Why it works

    Build a monthly seller report: models with high guide and search demand but few offers or high prices, by condition. Share it in seller reviews and the seller portal.

    More supply on in-demand models lowers prices and raises conversion.

    Risks and how to handle them

    • Sellers flood one model

      Show the gap closing in real time.

    Evidence

    • HiringSupply hiring: a Business Development Manager, Japan helps sellers "grow and diversify listings, procure supply, improve pricing strategy"; a Seller Operation Manager (posted October 22, 2026), a Trade-in Buybulk Intern and a Senior Software Engineer, Circularity Order Lifecycle are also open.Source
    • HiringSenior Data Scientist - Pricing (posted October 5, 2026): the Pricing & Quality team is "focused on curating offers to give customers the best value for money"; the role builds models "to optimize fees and pricing" and designs experiments "to measure the impact of fee strategies or model changes".Source
    • Your websitePrice guides (US site, checked October 22, 2026): the sitemap lists 79, from the iPhone 6s, SE 2016 and Galaxy J3 2017 up to the iPhone 15 Pro. /price-guide/iphone-16, iphone-16-pro, iphone-17, galaxy-s24 and google-pixel-9 return 404, and the live iPhone 15 guide is missing from the sitemap. The hub "Cell Phone Price Guides 2026" features iPhone 13, 12, 11, 13 Pro and 12 mini and Galaxy S21, S22, S10e and Pixel 7 as "best selling".Source
  • 20

    The 4-question Smartphone Finder recommends a model but is a separate page. Shoppers who finish it are close to choosing.

    Medium impactLow effort First result in 1 month Senior/Staff Product Manager

    First action

    Add prices to the result screen.

    How to measure it

    Finisher conversion

    Now
    –
    Target
    +20%
    By
    1 quarter

    Steps

    1. 1

      Map results

      Models to listings.

      Front-end engineering 1 week

    2. 2

      Add prices

      Live data.

      Front-end engineering 1 week

    3. 3

      Add alert

      Braze form.

      Senior CRM Manager 1 week

    4. 4

      Promote

      From guides and homepage.

      SEO Lead 1 week

    5. 5

      Test

      A/B.

      Data & Measurement team 3 weeks

    6. 6

      Measure

      Orders.

      Data & Measurement team monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior/Staff Product Manager, US Growth

    Smallest test

    Add prices for iPhone results.

    Why it works

    Show the recommended model with its live price by condition, the price guide, a "downgrade" alternative and a price alert option. Track orders from finisher sessions.

    It turns a quiz into a buying step.

    Risks and how to handle them

    • Out-of-stock results

      Recommend only models in stock.

    Evidence

    • Your websitePrograms and tools: refer a friend ("give $10 — and get $20"); a 4-question Smartphone Finder; 3,045 trade-in model pages; landing pages for phones for kids, Black Friday, ChromeOS and recycling; a "Back Market for business" link in the header.Source
    • Your websiteiPhone 15 Pro price guide: title "How much does the iPhone 15 Pro cost? | October 2026"; refurbished from $483.00 vs $1,099.00 new ("Save $616.00 or more"); a table by storage and condition from sellers' listings. In the 512 GB row "Good" ($561.00) is cheaper than "Fair" ($568.00).Source
    • HiringMarketing hiring (September-October 2026): a Brand & Marketing CRM Engagement Intern ("the right message, to the right person, at the right moment" across email, push and in-app, with Braze and A/B tests), an Affiliation Marketing Intern in performance marketing ("help your affiliate partners do better", promotional materials with the internal studio) and a QA Analytics Tracking Specialist Intern (GTM web and server-side, GA4 and ad tags "across 17 markets").Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Back Market did not commission, review or endorse it, and Programmable is not affiliated with Back Market. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Back Market runs its business.

Something wrong, or do you represent Back Market? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    New price guides, condition labels, one inspection claim, the downgrade block, price alerts and the price-gap page.

  2. Days 31 to 6011 ideas

    Linked research pages, trade-in on product pages, store events, Fin pre-sales answers, affiliate widgets, lifecycle CRM, Visible switchers and accessibility; repair kits, seller gap reports and Finder prices.

  3. Days 61 to 903 ideas

    Commit to the big bets: the price index, battery-health listings and AI-answer visibility.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value big savings against new. The most cited problem: worry about buying used tech unseen.

  • Devices that arrive in better condition than expected
  • Battery health
  • In their words: “refurbished”

Market

Competitive landscape

5 competitors compared: Amazon Renewed, Swappa, Gazelle, Decluttr and 1 more.

  • Gap to exploit: Live prices for the newest models
  • Amazon Renewed: Mixed quality reputation
  • Swappa: Less protection and services

Hiring signals

Back Market is making the US its biggest growth bet: a Senior/Staff PM for US Growth to own US product strategy across customers, sellers and after-sales (ideas 1, 4, 8, 13, 16, 20).

  • Senior/Staff Product Manager, US Growth: Make refurbished the obvious choice in the US. Ideas 1, 4, 8, 13, 16, 20.
  • Senior Data Scientist - Pricing: Best value for money; fee and price experiments. Ideas 2, 6, 15.
  • Brand & Marketing CRM Engagement Intern: Lifecycle and transactional CRM in Braze. Ideas 5, 12.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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