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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 5
  • This quarter · 9
  • Big bets · 3
  • Wildcards · 4
  • How we can help
Generated Oct 18, 2026
  1. Programmable
  2. Playbooks
  3. ClassWallet
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growth playbook · Oct 18, 2026

classwallet.com (opens in a new tab)

ClassWallet growth playbook

Diagnosis

ClassWallet is hiring an SDR for high-volume outbound calling to education clients, an Enterprise Client Success Manager for renewals and association relationships with large government clients, and an ecommerce engineer for PunchOut catalogs and vendor payouts.

That says the strategy is to defend and renew state programs, add district purchasing, and grow the marketplace. The biggest near-term opening is the Federal Scholarship Tax Credit starting January 1, 2027, which ClassWallet already promotes but sends visitors to Ballotpedia to check.

The biggest risk is delivery: Arkansas put the company on a performance improvement plan after backlogs and late vendor payments, and Arizona is seeking stronger fraud tracking. This playbook pairs an FSTC land grab with measured, public delivery.

Growth Score

6/10

Biggest Opportunity

Own the Federal Scholarship Tax Credit before January 1, 2027: a state tracker, an SDR campaign to every SGO in opted-in states, a self-serve SGO edition and FSTC added to existing ESA wallets.

Biggest Risk

Delivery problems like the Arkansas backlog spread to other states' evaluations, while Odyssey and Student First compete for every new program.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    An FSTC state tracker on classwallet.com instead of a link to Ballotpedia

    Copy the current opt-in list and mark the states where ClassWallet runs a program.

    High impact First result in 2 weeks
  2. 2

    One set of numbers, rendered on every page

    Agree the current figures with finance and date them.

    High impact First result in 1 week
  3. 3

    Call every SGO in the opted-in states before donations open

    Pull the list of SGOs registered in the five largest opted-in states.

    High impact First result in 2 weeks

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

    2 of these are things Programmable can build and run for you.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 10Fill-ins · 4Reconsider · 4
Effort →

Showing 21 of 21 ideas

This week 5

Quick wins with a clear first action.

  • 01

    The homepage counters show labels with no numbers in the page HTML, the job posts say $6.7B, 39 states and 12M transactions, and the FSTC page says $7.5B, 38 states and 16M. A state procurement officer comparing pages sees three versions of the company.

    High impactLow effort First result in 1 week Marketing team

    First action

    Agree the current figures with finance and date them.

    How to measure it

    Pages with consistent figures

    Now
    –
    Target
    All
    By
    1 week

    Steps

    1. 1

      Agree

      Current funds, transactions, states, clients.

      CEO 1 day

    2. 2

      Store

      One WordPress setting used everywhere.

      Senior Full Stack Engineer, Ecommerce 1 day

    3. 3

      Render

      Counters in HTML, not only animated by script.

      Senior Full Stack Engineer, Ecommerce 1 day

    4. 4

      Update

      Homepage, FSTC page, about page.

      Marketing team 2 hours

    5. 5

      Boilerplate

      Job posts and press releases.

      Marketing team 1 hour

    6. 6

      Review

      Refresh quarterly.

      Marketing team quarterly

    First result
    1 week
    Cost
    $0
    Owner
    Marketing team

    Smallest test

    Fix the homepage counters first.

    Why it works

    Pick one dated set of figures, put them in a single place in WordPress, render the counters server-side so they show without JavaScript, and update the job description template and press boilerplate to match.

    In public procurement, scale and consistency are part of the evaluation; mismatched numbers raise doubts that a competitor can use.

    Risks and how to handle them

    • Numbers change often

      Date them ("as of September 2026") and refresh quarterly.

    Evidence

    • Your websiteHomepage: "Realize The Full Potential Of Public Funds With Digital Wallet Technology"; banner for the Federal Scholarship Tax Credit "launches in January 2027"; products DirectPay, Marketplace and Reimbursement; built for government agencies, school districts and scholarship granting organizations; testimonials from the New Hampshire Children's Scholarship Fund and the Alabama Department of Revenue; the impact counters (public funds, users, vendors, satisfaction) show labels with no numbers in the page HTML.Source
    • Your websiteFSTC page: a federal credit of up to $1,700 per individual ($3,400 for married couples) for donations to scholarship granting organizations from January 1, 2027; governors opt in each year, 31 states had opted in as of March 2026 per Ballotpedia; ClassWallet offers SGOs fundraising, compliance and distribution and a multi-program wallet (FSTC and state ESA funds in one login); claims $7.5B+ distributed, 16M transactions, 38 states, 99.95% uptime; the only call to action is "Talk to our team", and the state check links out to Ballotpedia.Source
    • HiringCompany description in every job post: over $6.7 billion processed, public agencies in 39 states, 12M+ transactions, 1.1M recipients funded, 5M+ applications processed, 300+ state and local agency clients, 280+ full-time staff; Inc. 5000 and Deloitte Fast 500 rankings in 2023. Other open roles: DevOps Engineer and a Payroll & HR Operations Specialist (planning a PEO exit on January 1, 2028); five roles in all.Source
    • programmable.infoSite scan: WordPress with jQuery, Bootstrap and HubSpot; Mozilla Observatory grade F; LCP p75 2.4 seconds; DMARC policy "reject"; active SAM.gov registration; CEO Stephen Lindeman; 8 news mentions in 30 days.Source
  • 02

    The FSTC page is the biggest launch on the site, but its only tool sends visitors to Ballotpedia to check whether their state opted in. Every SGO and state official researching the credit is a lead ClassWallet hands away.

    High impactLow effort First result in 2 weeks Marketing team

    First action

    Copy the current opt-in list and mark the states where ClassWallet runs a program.

    How to measure it

    Readiness calls from the tracker

    Now
    –
    Target
    30 a month
    By
    December 2026

    Steps

    1. 1

      Data

      Opt-in status per state with source and date.

      Marketing team 1 day

    2. 2

      Programs

      Existing ClassWallet programs per state.

      Enterprise Client Success Manager 1 day

    3. 3

      Template

      State page with status, programs and checklist.

      Marketing team 2 days

    4. 4

      Checklist

      SGO readiness questions.

      Enterprise Client Success Manager 1 day

    5. 5

      Form

      Readiness call booking routed to the SDR.

      Marketing team 2 hours

    6. 6

      Update

      Weekly until January 2027.

      Marketing team 30 minutes a week

    First result
    2 weeks
    Cost
    $0
    Owner
    Marketing team

    Smallest test

    Ship the tracker for the ten states with ClassWallet programs first.

    Why it works

    Build a state-by-state FSTC page: opt-in status, the state's existing ESA or scholarship programs, whether ClassWallet already runs a program there, and a checklist for SGOs; each state page has a form for an SGO readiness call.

    People searching for the FSTC in their state are exactly the SGOs and agencies that will need administration in 2027.

    Risks and how to handle them

    • Reads as tax advice

      Keep the existing "not an SGO, no tax advice" wording on every page.

    Evidence

    • Your websiteFSTC page: a federal credit of up to $1,700 per individual ($3,400 for married couples) for donations to scholarship granting organizations from January 1, 2027; governors opt in each year, 31 states had opted in as of March 2026 per Ballotpedia; ClassWallet offers SGOs fundraising, compliance and distribution and a multi-program wallet (FSTC and state ESA funds in one login); claims $7.5B+ distributed, 16M transactions, 38 states, 99.95% uptime; the only call to action is "Talk to our team", and the state check links out to Ballotpedia.Source
    • Your websitePress releases: state ESA and scholarship wins in North Carolina, Alabama (CHOOSE Act), Ohio, Indiana (expanded), Arkansas (LEARNS Act), Idaho and New Hampshire; Missouri, New Mexico, Utah, Texas and Georgia program awards; a $95 million growth round led by Guidepost Growth Equity; Inc. 5000 ranking (88th fastest growing software company).Source
    • Your websiteHomepage: "Realize The Full Potential Of Public Funds With Digital Wallet Technology"; banner for the Federal Scholarship Tax Credit "launches in January 2027"; products DirectPay, Marketplace and Reimbursement; built for government agencies, school districts and scholarship granting organizations; testimonials from the New Hampshire Children's Scholarship Fund and the Alabama Department of Revenue; the impact counters (public funds, users, vendors, satisfaction) show labels with no numbers in the page HTML.Source
  • 03

    The SDR is hired for high-volume outbound calling to education clients, and the FSTC starts on January 1, 2027. Scholarship granting organizations in opted-in states have weeks to pick how they will collect, track and distribute funds.

    High impactLow effort First result in 2 weeks Sales Development Representat…

    First action

    Pull the list of SGOs registered in the five largest opted-in states.

    How to measure it

    SGO meetings

    Now
    –
    Target
    60 by December 31, 2026
    By
    Q4 2026

    Steps

    1. 1

      List

      SGOs per opted-in state.

      Sales Development Representative 1 week

    2. 2

      Priority

      States with a ClassWallet ESA first.

      Sales Development Representative 1 hour

    3. 3

      Script

      FSTC timeline, multi-program wallet, readiness call.

      Sales Development Representative 1 day

    4. 4

      Calls

      60 a day.

      Sales Development Representative daily

    5. 5

      Handoff

      Qualified SGOs to an AE within a day.

      Sales Development Representative ongoing

    6. 6

      Report

      Meetings by state weekly.

      Sales Development Representative weekly

    First result
    2 weeks
    Cost
    $0
    Owner
    Sales Development Representative

    Smallest test

    Call 100 SGOs in two states and count meetings.

    Build the prospect list. The list compiled from public sources, verified, deduplicated and delivered to your CRM. Usually live within days.

    Book a working session

    Why it works

    Build a list of existing SGOs (state tax credit scholarship organizations, education foundations) in opted-in states, and run a call campaign offering the readiness checklist and a 20-minute call; prioritize states where ClassWallet already runs an ESA.

    A hard start date creates urgency, and ClassWallet's multi-program wallet is a concrete answer for SGOs in ESA states.

    Risks and how to handle them

    • SGOs wait for final guidance

      Offer readiness, not a contract, in the first call.

    Evidence

    • HiringSales Development Representative (remote, posted September 2026): "the tip of the spear for our revenue growth"; high-volume outbound calling "to research, engage, and qualify prospective education sector clients", mapping decision-makers and handing qualified leads to Account Executives; HubSpot.Source
    • Your websiteFSTC page: a federal credit of up to $1,700 per individual ($3,400 for married couples) for donations to scholarship granting organizations from January 1, 2027; governors opt in each year, 31 states had opted in as of March 2026 per Ballotpedia; ClassWallet offers SGOs fundraising, compliance and distribution and a multi-program wallet (FSTC and state ESA funds in one login); claims $7.5B+ distributed, 16M transactions, 38 states, 99.95% uptime; the only call to action is "Talk to our team", and the state check links out to Ballotpedia.Source
    • Your websitePress releases: state ESA and scholarship wins in North Carolina, Alabama (CHOOSE Act), Ohio, Indiana (expanded), Arkansas (LEARNS Act), Idaho and New Hampshire; Missouri, New Mexico, Utah, Texas and Georgia program awards; a $95 million growth round led by Guidepost Growth Equity; Inc. 5000 ranking (88th fastest growing software company).Source
  • 04

    Arkansas families waited up to 45 days against a 25-day goal, vendors were paid late, and the state put ClassWallet on a performance improvement plan. That story is the first thing a new state's evaluators will read.

    High impactMedium effort First result in 1 month Enterprise Client Success Man…

    First action

    Pull current median processing days and backlog for Arkansas.

    How to measure it

    Arkansas median processing time

    Now
    –
    Target
    Under 25 days
    By
    60 days

    Steps

    1. 1

      Data

      Processing days, backlog, vendor payment time.

      Enterprise Client Success Manager 2 days

    2. 2

      Agree

      Share the format with the Arkansas department first.

      Enterprise Client Success Manager 1 week

    3. 3

      Page

      One status page per program.

      Senior Full Stack Engineer, Ecommerce 1 week

    4. 4

      Account

      What went wrong and what changed.

      CEO 2 days

    5. 5

      Update

      Weekly.

      Enterprise Client Success Manager weekly

    6. 6

      Extend

      Every state program in a quarter.

      Enterprise Client Success Manager 1 quarter

    First result
    1 month
    Cost
    $0
    Owner
    Enterprise Client Success Manager

    Smallest test

    Share a weekly status report privately with Arkansas, then ask to publish it.

    Build the monitor. A live page fed by the public registries and re-checked every day. Usually live within days.

    Book a working session

    Why it works

    A public status page per program showing median days to approve purchases and reimbursements, backlog size and vendor payment time, updated weekly, with Arkansas first and a short written account of what changed.

    Being open about recovery turns the worst news into evidence of accountability, and the Enterprise CSM is measured on renewals that depend on it.

    Risks and how to handle them

    • Bad weeks are public

      Show the trend and the plan, agreed with the state.

    • The state prefers privacy

      Publish only with the agency's agreement.

    Evidence

    • NewsKATV, July 1, 2026: Arkansas' Education Freedom Account program had a backlog of 41,000 requests, families waiting up to 45 days against a 25-day goal, some vendors paid late or refusing to participate; a department memo said promised AI review tools and reporting dashboards were not delivered; ClassWallet was put on a performance improvement plan; the contract is worth $12 million through 2028; a legislator noted few companies offer these services.Source
    • HiringEnterprise Client Success Manager (remote, posted August 2026): single point of contact for large state and local government clients; drive adoption and "contract renewal", find expansion and new business, use success metrics; "ability to build relationships with industry associations"; PMP preferred; 10-20% travel.Source
    • NewsArizona Capitol Times: June 5, 2026, "State treasurer seeks ESA vendor to track misspending, fraud"; June 26, 2026, candidates dispute credit for AI improvements to the ESA program; ClassWallet remains Arizona's ESA financial vendor.Source
  • 05

    The sitemap lists /home-copy/, /home-copy-copy/, /digital-wallet-2/ and /fstc-2/, ten state EANS pages for a program that has ended, a newsletter archive that stops in 2021 and an events list that stops in 2023.

    Medium impactLow effort First result in 1 week Marketing team

    First action

    List every page with no traffic in 12 months.

    How to measure it

    Stale or duplicate pages indexed

    Now
    –
    Target
    0
    By
    1 month

    Steps

    1. 1

      List

      Duplicates and stale pages.

      Marketing team 2 hours

    2. 2

      Redirect

      Copies to the live pages.

      Senior Full Stack Engineer, Ecommerce 2 hours

    3. 3

      Merge

      EANS pages into one results page.

      Marketing team 1 day

    4. 4

      Archives

      Remove or refresh newsletters and events.

      Marketing team 2 hours

    5. 5

      Sitemap

      Regenerate and resubmit.

      Marketing team 30 minutes

    6. 6

      Check

      Search Console coverage after a month.

      Marketing team 1 hour

    First result
    1 week
    Cost
    $0
    Owner
    Marketing team

    Smallest test

    Redirect the four copies today.

    Why it works

    Redirect the copies to the live pages, merge the EANS pages into one "EANS results" page with the numbers ClassWallet delivered, and remove or update the stale archives.

    Duplicates split search signals, and old program pages make the site look unmaintained to agencies doing diligence.

    Risks and how to handle them

    • EANS pages still get vendor traffic

      Keep vendor instructions on the merged page.

    Evidence

    • Your websitePage sitemap: 67 pages, including ten state EANS pages from the pandemic-era non-public school program, one ESA page (Arizona), program pages for vocational rehabilitation, early care, scholarships and student activity funds, P-card and purchase order replacement pages, and duplicates such as /home-copy/, /home-copy-copy/, /digital-wallet-2/ and /fstc-2/; no comparison pages; the newsletter archive stops in 2021 and the events sitemap in 2023.Source
    • programmable.infoSite scan: WordPress with jQuery, Bootstrap and HubSpot; Mozilla Observatory grade F; LCP p75 2.4 seconds; DMARC policy "reject"; active SAM.gov registration; CEO Stephen Lindeman; 8 news mentions in 30 days.Source

This quarter 9

The core plays for the next three months.

  • 06

    ESA and scholarship programs only work if tutors, schools and stores accept the funds, and vendors apply to each program separately. In Arkansas some vendors stopped participating after late payments.

    High impactMedium effort First result in 1 quarter Senior Full Stack Engineer

    First action

    List the questions vendors ask support most often.

    How to measure it

    Active vendors

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Questions

      Top vendor support questions.

      Enterprise Client Success Manager 2 days

    2. 2

      Program pages

      Eligibility, process, timing, fees.

      Marketing team 2 weeks

    3. 3

      One profile

      Apply to several programs from one account.

      Senior Full Stack Engineer, Ecommerce 1 quarter

    4. 4

      Payment promise

      Published vendor payment timing.

      CEO 1 week

    5. 5

      Outreach

      Tutoring and curriculum associations.

      Sales Development Representative ongoing

    6. 6

      Measure

      Vendor sign-ups and payment times.

      Senior Full Stack Engineer, Ecommerce monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Senior Full Stack Engineer, Ecommerce

    Smallest test

    Build the hub page for Arizona first.

    Why it works

    A vendor hub: one page per program with eligibility, how to apply, payment timing and fees, plus a single vendor profile that can apply to several ClassWallet programs at once; promote it to tutoring, therapy and curriculum providers.

    More and happier vendors make the family experience better, which is what state agencies judge at renewal.

    Risks and how to handle them

    • Program rules differ

      Keep each program's rules on its own page.

    Evidence

    • Competitor researchA 2026 vendor guide lists Odyssey as administrator in Texas, Utah, Iowa, Louisiana, Wyoming, Georgia and Missouri, ClassWallet in Arizona, Alabama, Arkansas, North Carolina, New Hampshire, South Carolina and Indiana, and Student First Technologies in West Virginia and Tennessee; Florida runs its own marketplace. Vendors apply to each program separately. Odyssey says it expects to support 175,000+ students and $1.6B across six ESA programs.Source
    • HiringSenior Full Stack Engineer, Ecommerce (posted September 2026): multi-vendor marketplace, shopping carts, payment gateways and vendor payouts; "integrating PunchOut catalogs with third-party procurement and ERP systems (e.g., SAP Ariba, Coupa, Jaggaer, Oracle Procurement)", cXML purchase orders and invoices.Source
    • NewsKATV, July 1, 2026: Arkansas' Education Freedom Account program had a backlog of 41,000 requests, families waiting up to 45 days against a 25-day goal, some vendors paid late or refusing to participate; a department memo said promised AI review tools and reporting dashboards were not delivered; ClassWallet was put on a performance improvement plan; the contract is worth $12 million through 2028; a legislator noted few companies offer these services.Source
    • Your websitePage sitemap: 67 pages, including ten state EANS pages from the pandemic-era non-public school program, one ESA page (Arizona), program pages for vocational rehabilitation, early care, scholarships and student activity funds, P-card and purchase order replacement pages, and duplicates such as /home-copy/, /home-copy-copy/, /digital-wallet-2/ and /fstc-2/; no comparison pages; the newsletter archive stops in 2021 and the events sitemap in 2023.Source
  • 07

    The ecommerce engineer role is about PunchOut catalogs for SAP Ariba, Coupa, Jaggaer and Oracle. Large school districts buy through these systems, and P-card and purchase order replacement already have pages on the site.

    High impactHigh effort First result in 2 quarters Senior Full Stack Engineer

    First action

    Find which procurement platforms the 20 largest district prospects use.

    How to measure it

    Districts using PunchOut

    Now
    –
    Target
    5
    By
    2 quarters

    Steps

    1. 1

      Research

      Procurement platform per target district.

      Sales Development Representative 1 week

    2. 2

      Build

      PunchOut Level 1 for the first platform.

      Senior Full Stack Engineer, Ecommerce 1 quarter

    3. 3

      Page

      One page per platform.

      Marketing team 1 week

    4. 4

      Pilot

      One district.

      Enterprise Client Success Manager 1 quarter

    5. 5

      Outbound

      Districts on that platform.

      Sales Development Representative ongoing

    6. 6

      Measure

      Orders through PunchOut.

      Senior Full Stack Engineer, Ecommerce monthly

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Senior Full Stack Engineer, Ecommerce

    Smallest test

    Run discovery with three districts on Coupa.

    Why it works

    Launch "ClassWallet Marketplace inside your procurement system": a page per procurement platform, a pilot with one large district, and an SDR list of districts on each platform.

    Meeting districts inside the system they already use removes the biggest objection to a new purchasing tool.

    Risks and how to handle them

    • Long district procurement

      Start with districts that already use ClassWallet for another program.

    Evidence

    • HiringSenior Full Stack Engineer, Ecommerce (posted September 2026): multi-vendor marketplace, shopping carts, payment gateways and vendor payouts; "integrating PunchOut catalogs with third-party procurement and ERP systems (e.g., SAP Ariba, Coupa, Jaggaer, Oracle Procurement)", cXML purchase orders and invoices.Source
    • Your websitePage sitemap: 67 pages, including ten state EANS pages from the pandemic-era non-public school program, one ESA page (Arizona), program pages for vocational rehabilitation, early care, scholarships and student activity funds, P-card and purchase order replacement pages, and duplicates such as /home-copy/, /home-copy-copy/, /digital-wallet-2/ and /fstc-2/; no comparison pages; the newsletter archive stops in 2021 and the events sitemap in 2023.Source
    • HiringSales Development Representative (remote, posted September 2026): "the tip of the spear for our revenue growth"; high-volume outbound calling "to research, engage, and qualify prospective education sector clients", mapping decision-makers and handing qualified leads to Account Executives; HubSpot.Source
  • 08

    The site has pages on student activity funds and on ending P-cards and purchase orders in K-12, and the SDR is focused on education clients. These are budget lines every district has, unlike new state programs.

    Medium impactLow effort First result in 6 weeks Sales Development Representat…

    First action

    Pull audit findings on student activity funds from three state auditor reports.

    How to measure it

    District meetings

    Now
    –
    Target
    25 a quarter
    By
    1 quarter

    Steps

    1. 1

      Evidence

      Public audit findings.

      Sales Development Representative 2 days

    2. 2

      List

      Business officers by state.

      Sales Development Representative 1 week

    3. 3

      Sequence

      Email and call script.

      Sales Development Representative 1 day

    4. 4

      Offer

      A spend review.

      Enterprise Client Success Manager 2 days

    5. 5

      Run

      Calls daily.

      Sales Development Representative daily

    6. 6

      Measure

      Meetings by state.

      Sales Development Representative weekly

    First result
    6 weeks
    Cost
    $0
    Owner
    Sales Development Representative

    Smallest test

    Call 50 districts in one state.

    Why it works

    Target district business officers with a sequence on activity fund audit findings and P-card risk, offering a short spend review; time it to the audit season after fiscal year end.

    Audit findings make these problems urgent, and they create district customers who are not tied to one state program.

    Risks and how to handle them

    • Small deal sizes

      Prioritize districts with several programs.

    Evidence

    • Your websitePage sitemap: 67 pages, including ten state EANS pages from the pandemic-era non-public school program, one ESA page (Arizona), program pages for vocational rehabilitation, early care, scholarships and student activity funds, P-card and purchase order replacement pages, and duplicates such as /home-copy/, /home-copy-copy/, /digital-wallet-2/ and /fstc-2/; no comparison pages; the newsletter archive stops in 2021 and the events sitemap in 2023.Source
    • HiringSales Development Representative (remote, posted September 2026): "the tip of the spear for our revenue growth"; high-volume outbound calling "to research, engage, and qualify prospective education sector clients", mapping decision-makers and handing qualified leads to Account Executives; HubSpot.Source
    • Your websiteHomepage: "Realize The Full Potential Of Public Funds With Digital Wallet Technology"; banner for the Federal Scholarship Tax Credit "launches in January 2027"; products DirectPay, Marketplace and Reimbursement; built for government agencies, school districts and scholarship granting organizations; testimonials from the New Hampshire Children's Scholarship Fund and the Alabama Department of Revenue; the impact counters (public funds, users, vendors, satisfaction) show labels with no numbers in the page HTML.Source
  • 09

    The Enterprise CSM drives renewals using success metrics. Press releases announce wins, but there are no results pages for the programs ClassWallet runs.

    High impactMedium effort First result in 1 quarter Enterprise Client Success Man…

    First action

    Build the first report for one program renewing in 2027.

    How to measure it

    Published results pages

    Now
    –
    Target
    6
    By
    2 quarters

    Steps

    1. 1

      Measures

      Standard report fields.

      Enterprise Client Success Manager 1 week

    2. 2

      Data

      Pull per program.

      Senior Full Stack Engineer, Ecommerce 1 week per program

    3. 3

      Report

      For the agency first.

      Enterprise Client Success Manager 1 week per program

    4. 4

      Permission

      Ask to publish.

      Enterprise Client Success Manager per program

    5. 5

      Page

      Results page per program.

      Marketing team 2 days per program

    6. 6

      RFPs

      Use in every response.

      CEO ongoing

    First result
    1 quarter
    Cost
    $0
    Owner
    Enterprise Client Success Manager

    Smallest test

    Deliver one report to an agency renewing next year.

    Why it works

    For each program: families served, funds distributed, processing times, vendor count, satisfaction and audit results, delivered to the agency for its legislature and published as a results page when the agency agrees.

    Agencies need numbers for their own reporting, and published results are the evidence the next state's RFP asks for.

    Risks and how to handle them

    • Agencies decline to publish

      Use aggregated results across programs.

    Evidence

    • HiringEnterprise Client Success Manager (remote, posted August 2026): single point of contact for large state and local government clients; drive adoption and "contract renewal", find expansion and new business, use success metrics; "ability to build relationships with industry associations"; PMP preferred; 10-20% travel.Source
    • Your websitePress releases: state ESA and scholarship wins in North Carolina, Alabama (CHOOSE Act), Ohio, Indiana (expanded), Arkansas (LEARNS Act), Idaho and New Hampshire; Missouri, New Mexico, Utah, Texas and Georgia program awards; a $95 million growth round led by Guidepost Growth Equity; Inc. 5000 ranking (88th fastest growing software company).Source
    • HiringCompany description in every job post: over $6.7 billion processed, public agencies in 39 states, 12M+ transactions, 1.1M recipients funded, 5M+ applications processed, 300+ state and local agency clients, 280+ full-time staff; Inc. 5000 and Deloitte Fast 500 rankings in 2023. Other open roles: DevOps Engineer and a Payroll & HR Operations Specialist (planning a PEO exit on January 1, 2028); five roles in all.Source
  • 10

    New ESA and scholarship programs are won by RFP, and few vendors compete. The FSTC and new state laws will create more solicitations in 2027.

    High impactMedium effort First result in 1 quarter CEO

    First action

    List the state programs expected to procure in 2027.

    How to measure it

    RFP win rate

    Now
    –
    Target
    50%
    By
    12 months

    Steps

    1. 1

      Watch list

      Bills and programs by state.

      CEO 1 week

    2. 2

      Kit

      Standard answers and documents.

      CEO 1 month

    3. 3

      References

      One per program type.

      Enterprise Client Success Manager 2 weeks

    4. 4

      Recovery plan

      Written lessons from Arkansas.

      CEO 1 week

    5. 5

      Pre-RFP

      Meetings with agencies before release.

      CEO ongoing

    6. 6

      Review

      Win and loss after each award.

      CEO per RFP

    First result
    1 quarter
    Cost
    $0
    Owner
    CEO

    Smallest test

    Build the kit and use it in the next response.

    Why it works

    A maintained kit (SOC 1 and SOC 2 reports, uptime, references by program type, implementation plans, staffing, recovery plans) plus a watch list of bills and programs by state so the team prepares before the RFP is released.

    Preparing before release raises win rates, and few vendors compete in this market.

    Risks and how to handle them

    • Arkansas raised as a risk

      Answer it directly with the status data from idea 4.

    Evidence

    • Your websiteFSTC page: a federal credit of up to $1,700 per individual ($3,400 for married couples) for donations to scholarship granting organizations from January 1, 2027; governors opt in each year, 31 states had opted in as of March 2026 per Ballotpedia; ClassWallet offers SGOs fundraising, compliance and distribution and a multi-program wallet (FSTC and state ESA funds in one login); claims $7.5B+ distributed, 16M transactions, 38 states, 99.95% uptime; the only call to action is "Talk to our team", and the state check links out to Ballotpedia.Source
    • Competitor researchA 2026 vendor guide lists Odyssey as administrator in Texas, Utah, Iowa, Louisiana, Wyoming, Georgia and Missouri, ClassWallet in Arizona, Alabama, Arkansas, North Carolina, New Hampshire, South Carolina and Indiana, and Student First Technologies in West Virginia and Tennessee; Florida runs its own marketplace. Vendors apply to each program separately. Odyssey says it expects to support 175,000+ students and $1.6B across six ESA programs.Source
    • Your websitePress releases: state ESA and scholarship wins in North Carolina, Alabama (CHOOSE Act), Ohio, Indiana (expanded), Arkansas (LEARNS Act), Idaho and New Hampshire; Missouri, New Mexico, Utah, Texas and Georgia program awards; a $95 million growth round led by Guidepost Growth Equity; Inc. 5000 ranking (88th fastest growing software company).Source
    • NewsKATV, July 1, 2026: Arkansas' Education Freedom Account program had a backlog of 41,000 requests, families waiting up to 45 days against a 25-day goal, some vendors paid late or refusing to participate; a department memo said promised AI review tools and reporting dashboards were not delivered; ClassWallet was put on a performance improvement plan; the contract is worth $12 million through 2028; a legislator noted few companies offer these services.Source
  • 11

    Families are the users and the voters behind every ESA program, and ClassWallet already has family testimonial videos. Agencies hear complaints but rarely see satisfaction data.

    Medium impactLow effort First result in 1 month Enterprise Client Success Man…

    First action

    Add the survey to one program's reimbursement email.

    How to measure it

    Survey response rate

    Now
    –
    Target
    20%
    By
    2 months

    Steps

    1. 1

      Question

      One rating and one comment.

      Enterprise Client Success Manager 1 hour

    2. 2

      Build

      In the reimbursement email.

      Senior Full Stack Engineer, Ecommerce 2 days

    3. 3

      Report

      Monthly by program.

      Enterprise Client Success Manager monthly

    4. 4

      Alerts

      Drops trigger review.

      Enterprise Client Success Manager ongoing

    5. 5

      Testimonials

      From high scores.

      Marketing team monthly

    6. 6

      Share

      With agencies.

      Enterprise Client Success Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    Enterprise Client Success Manager

    Smallest test

    Run the survey in one state for a month.

    Why it works

    A one-question survey after each approved purchase or reimbursement, results by program in the CSM's monthly report, and a request for a short testimonial from families who score it highly.

    Satisfaction data defends renewals and gives the CSM early warning of problems like the Arkansas backlog.

    Risks and how to handle them

    • Low scores during backlogs

      Share them with the recovery plan.

    Evidence

    • HiringEnterprise Client Success Manager (remote, posted August 2026): single point of contact for large state and local government clients; drive adoption and "contract renewal", find expansion and new business, use success metrics; "ability to build relationships with industry associations"; PMP preferred; 10-20% travel.Source
    • NewsKATV, July 1, 2026: Arkansas' Education Freedom Account program had a backlog of 41,000 requests, families waiting up to 45 days against a 25-day goal, some vendors paid late or refusing to participate; a department memo said promised AI review tools and reporting dashboards were not delivered; ClassWallet was put on a performance improvement plan; the contract is worth $12 million through 2028; a legislator noted few companies offer these services.Source
    • Your websitePage sitemap: 67 pages, including ten state EANS pages from the pandemic-era non-public school program, one ESA page (Arizona), program pages for vocational rehabilitation, early care, scholarships and student activity funds, P-card and purchase order replacement pages, and duplicates such as /home-copy/, /home-copy-copy/, /digital-wallet-2/ and /fstc-2/; no comparison pages; the newsletter archive stops in 2021 and the events sitemap in 2023.Source
  • 12

    The Enterprise CSM role asks for relationships with industry associations. Programs are designed and run by state treasurers, education departments and school choice organizations.

    Medium impactMedium effort First result in 2 quarters Enterprise Client Success Man…

    First action

    Choose five associations and their 2027 meeting dates.

    How to measure it

    Speaking slots

    Now
    –
    Target
    4 a year
    By
    12 months

    Steps

    1. 1

      Pick

      Five associations.

      Enterprise Client Success Manager 1 week

    2. 2

      Membership

      Join where vendors can.

      CEO 1 week

    3. 3

      Proposals

      Talks built on results.

      Enterprise Client Success Manager per event

    4. 4

      Briefings

      Program design briefings.

      CEO ongoing

    5. 5

      Follow-up

      Agency meetings.

      Sales Development Representative per event

    6. 6

      Track

      Opportunities per association.

      Enterprise Client Success Manager quarterly

    First result
    2 quarters
    Cost
    Membership and travel
    Owner
    Enterprise Client Success Manager

    Smallest test

    Submit one talk proposal this month.

    Why it works

    Pick five associations (state treasurers, state education chiefs, budget officers, school choice policy groups and SGO networks), present results from idea 9 at their meetings, and offer program design briefings.

    Being known to the people who design programs puts ClassWallet into the RFP before it is written.

    Risks and how to handle them

    • Policy controversy

      Stay on program administration, not policy positions.

    Evidence

    • HiringEnterprise Client Success Manager (remote, posted August 2026): single point of contact for large state and local government clients; drive adoption and "contract renewal", find expansion and new business, use success metrics; "ability to build relationships with industry associations"; PMP preferred; 10-20% travel.Source
    • Your websitePress releases: state ESA and scholarship wins in North Carolina, Alabama (CHOOSE Act), Ohio, Indiana (expanded), Arkansas (LEARNS Act), Idaho and New Hampshire; Missouri, New Mexico, Utah, Texas and Georgia program awards; a $95 million growth round led by Guidepost Growth Equity; Inc. 5000 ranking (88th fastest growing software company).Source
    • Your websiteFSTC page: a federal credit of up to $1,700 per individual ($3,400 for married couples) for donations to scholarship granting organizations from January 1, 2027; governors opt in each year, 31 states had opted in as of March 2026 per Ballotpedia; ClassWallet offers SGOs fundraising, compliance and distribution and a multi-program wallet (FSTC and state ESA funds in one login); claims $7.5B+ distributed, 16M transactions, 38 states, 99.95% uptime; the only call to action is "Talk to our team", and the state check links out to Ballotpedia.Source
  • 13

    ClassWallet runs ESA programs in states such as Arizona, Alabama, North Carolina and New Hampshire, and its FSTC page promises families "FSTC and state ESA funds in one login".

    High impactMedium effort First result in 1 quarter Enterprise Client Success Man…

    First action

    Match ESA client states to the opt-in list.

    How to measure it

    ESA clients with an FSTC program

    Now
    –
    Target
    4
    By
    mid-2027

    Steps

    1. 1

      Match

      ESA states that opted in.

      Enterprise Client Success Manager 1 day

    2. 2

      Proposal

      One-wallet plan per state.

      Enterprise Client Success Manager 1 week

    3. 3

      SGOs

      Introduce in-state SGOs.

      Sales Development Representative ongoing

    4. 4

      Pricing

      Second-program pricing.

      CEO 1 week

    5. 5

      Launch

      Before donations scale.

      Enterprise Client Success Manager Q1 2027

    6. 6

      Measure

      Programs per state.

      Enterprise Client Success Manager quarterly

    First result
    1 quarter
    Cost
    $0
    Owner
    Enterprise Client Success Manager

    Smallest test

    Pitch it to one ESA state client this quarter.

    Why it works

    For each ESA client in an opted-in state, propose that the agency or its SGOs run FSTC scholarships on the same platform, with one family login and shared vendor lists.

    The second program costs far less to win and deliver than a new state, and families get one wallet.

    Risks and how to handle them

    • Agencies are not SGOs

      Work with in-state SGOs directly where the agency has no role.

    Evidence

    • Your websiteFSTC page: a federal credit of up to $1,700 per individual ($3,400 for married couples) for donations to scholarship granting organizations from January 1, 2027; governors opt in each year, 31 states had opted in as of March 2026 per Ballotpedia; ClassWallet offers SGOs fundraising, compliance and distribution and a multi-program wallet (FSTC and state ESA funds in one login); claims $7.5B+ distributed, 16M transactions, 38 states, 99.95% uptime; the only call to action is "Talk to our team", and the state check links out to Ballotpedia.Source
    • Your websitePress releases: state ESA and scholarship wins in North Carolina, Alabama (CHOOSE Act), Ohio, Indiana (expanded), Arkansas (LEARNS Act), Idaho and New Hampshire; Missouri, New Mexico, Utah, Texas and Georgia program awards; a $95 million growth round led by Guidepost Growth Equity; Inc. 5000 ranking (88th fastest growing software company).Source
    • HiringEnterprise Client Success Manager (remote, posted August 2026): single point of contact for large state and local government clients; drive adoption and "contract renewal", find expansion and new business, use success metrics; "ability to build relationships with industry associations"; PMP preferred; 10-20% travel.Source
  • 14

    Arizona's treasurer is seeking a vendor to track misspending and fraud, and the Arkansas memo said promised AI review tools and dashboards were not delivered. These are now the features states buy on.

    High impactHigh effort First result in 2 quarters CEO

    First action

    List the review and reporting features promised in current contracts.

    How to measure it

    Median review time

    Now
    –
    Target
    -50%
    By
    2 quarters

    Steps

    1. 1

      List

      Promised features per contract.

      CEO 1 week

    2. 2

      Prioritize

      Arkansas items first.

      CEO 1 day

    3. 3

      Build

      Review queue and dashboards.

      Senior Full Stack Engineer, Ecommerce 1 quarter

    4. 4

      Measure

      Review times and flags.

      Enterprise Client Success Manager monthly

    5. 5

      Page

      Program integrity page.

      Marketing team 1 week

    6. 6

      Brief

      Arizona and other states.

      CEO ongoing

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    CEO

    Smallest test

    Ship the Arkansas dashboard first.

    Why it works

    Deliver the review tools and dashboards promised in Arkansas, then publish a page on spending guardrails, audit trails and AI-assisted review with real program metrics (flagged purchases, review time).

    Program integrity decides renewals and new awards; shipping and showing it answers both critics and competitors.

    Risks and how to handle them

    • Overpromising again

      Publish only shipped features.

    Evidence

    • NewsArizona Capitol Times: June 5, 2026, "State treasurer seeks ESA vendor to track misspending, fraud"; June 26, 2026, candidates dispute credit for AI improvements to the ESA program; ClassWallet remains Arizona's ESA financial vendor.Source
    • NewsKATV, July 1, 2026: Arkansas' Education Freedom Account program had a backlog of 41,000 requests, families waiting up to 45 days against a 25-day goal, some vendors paid late or refusing to participate; a department memo said promised AI review tools and reporting dashboards were not delivered; ClassWallet was put on a performance improvement plan; the contract is worth $12 million through 2028; a legislator noted few companies offer these services.Source
    • Your websiteHomepage: "Realize The Full Potential Of Public Funds With Digital Wallet Technology"; banner for the Federal Scholarship Tax Credit "launches in January 2027"; products DirectPay, Marketplace and Reimbursement; built for government agencies, school districts and scholarship granting organizations; testimonials from the New Hampshire Children's Scholarship Fund and the Alabama Department of Revenue; the impact counters (public funds, users, vendors, satisfaction) show labels with no numbers in the page HTML.Source

Big bets 3

Larger plays that can change the trajectory.

  • 15

    The FSTC creates demand from many small and new SGOs that need donor receipts, fundraising, compliance and distribution, while ClassWallet's sales motion is built for large agencies.

    High impactHigh effort First result in 2 quarters CEO

    First action

    Interview ten SGOs about what they need for 2027.

    How to measure it

    SGOs live

    Now
    –
    Target
    100
    By
    end of 2027

    Steps

    1. 1

      Interviews

      Ten SGOs.

      Enterprise Client Success Manager 2 weeks

    2. 2

      Scope

      Standard features only.

      CEO 2 weeks

    3. 3

      Build

      Edition on the existing platform.

      Senior Full Stack Engineer, Ecommerce 1 quarter

    4. 4

      Pricing

      Standard published tiers.

      CEO 2 weeks

    5. 5

      Onboarding

      Self-serve setup.

      Senior Full Stack Engineer, Ecommerce 1 month

    6. 6

      Launch

      SDR campaign and state tracker.

      Sales Development Representative Q1 2027

    First result
    2 quarters
    Cost
    Product and engineering time
    Owner
    CEO

    Smallest test

    Run five SGOs on the current platform by hand.

    Why it works

    An SGO edition with standard pricing and onboarding: donation intake and receipts, scholarship applications, award rules, family wallets and reporting, launched in Q1 2027.

    A self-serve edition lets ClassWallet serve hundreds of SGOs without adding sales staff, and every SGO brings families and vendors onto the platform.

    Risks and how to handle them

    • Federal guidance changes

      Keep program rules configurable.

    Evidence

    • Your websiteFSTC page: a federal credit of up to $1,700 per individual ($3,400 for married couples) for donations to scholarship granting organizations from January 1, 2027; governors opt in each year, 31 states had opted in as of March 2026 per Ballotpedia; ClassWallet offers SGOs fundraising, compliance and distribution and a multi-program wallet (FSTC and state ESA funds in one login); claims $7.5B+ distributed, 16M transactions, 38 states, 99.95% uptime; the only call to action is "Talk to our team", and the state check links out to Ballotpedia.Source
    • HiringSales Development Representative (remote, posted September 2026): "the tip of the spear for our revenue growth"; high-volume outbound calling "to research, engage, and qualify prospective education sector clients", mapping decision-makers and handing qualified leads to Account Executives; HubSpot.Source
    • HiringSenior Full Stack Engineer, Ecommerce (posted September 2026): multi-vendor marketplace, shopping carts, payment gateways and vendor payouts; "integrating PunchOut catalogs with third-party procurement and ERP systems (e.g., SAP Ariba, Coupa, Jaggaer, Oracle Procurement)", cXML purchase orders and invoices.Source
  • 16

    Arkansas showed what happens when processing slips, and a legislator noted few companies offer these services. A vendor that guarantees speed stands out from Odyssey and Student First.

    High impactHigh effort First result in 3 quarters CEO

    First action

    Measure current processing times across all programs.

    How to measure it

    Programs within service level

    Now
    –
    Target
    95%
    By
    3 quarters

    Steps

    1. 1

      Measure

      Current times by program.

      Enterprise Client Success Manager 2 weeks

    2. 2

      Capacity

      Staffing and automation needed.

      CEO 1 month

    3. 3

      Terms

      Service levels and credits.

      CEO 1 month

    4. 4

      Pilot

      Two programs.

      Enterprise Client Success Manager 1 quarter

    5. 5

      Roll out

      New contracts and renewals.

      CEO ongoing

    6. 6

      Report

      Monthly public report.

      Enterprise Client Success Manager monthly

    First result
    3 quarters
    Cost
    Credits and staffing
    Owner
    CEO

    Smallest test

    Offer the guarantee in one renewal.

    Why it works

    A service level in every new and renewing contract (for example, purchases approved in 5 business days and reimbursements in 10), with credits when missed and a public monthly report.

    A guarantee converts operational investment into a sales advantage that competitors must match.

    Risks and how to handle them

    • Peaks at the end of a school year

      Set seasonal targets.

    Evidence

    • NewsKATV, July 1, 2026: Arkansas' Education Freedom Account program had a backlog of 41,000 requests, families waiting up to 45 days against a 25-day goal, some vendors paid late or refusing to participate; a department memo said promised AI review tools and reporting dashboards were not delivered; ClassWallet was put on a performance improvement plan; the contract is worth $12 million through 2028; a legislator noted few companies offer these services.Source
    • Competitor researchA 2026 vendor guide lists Odyssey as administrator in Texas, Utah, Iowa, Louisiana, Wyoming, Georgia and Missouri, ClassWallet in Arizona, Alabama, Arkansas, North Carolina, New Hampshire, South Carolina and Indiana, and Student First Technologies in West Virginia and Tennessee; Florida runs its own marketplace. Vendors apply to each program separately. Odyssey says it expects to support 175,000+ students and $1.6B across six ESA programs.Source
    • HiringEnterprise Client Success Manager (remote, posted August 2026): single point of contact for large state and local government clients; drive adoption and "contract renewal", find expansion and new business, use success metrics; "ability to build relationships with industry associations"; PMP preferred; 10-20% travel.Source
  • 17

    The site already has pages for vocational rehabilitation, early care and education, and Georgia's early care department is a customer. Agencies distributing these funds face the same problems as ESAs.

    High impactMedium effort First result in 2 quarters Sales Development Representat…

    First action

    Pull results from the Georgia early care program.

    How to measure it

    Non-education opportunities

    Now
    –
    Target
    15
    By
    2 quarters

    Steps

    1. 1

      Pick

      Two program types.

      CEO 1 week

    2. 2

      Proof

      Case studies from existing clients.

      Enterprise Client Success Manager 1 month

    3. 3

      List

      Agencies by state.

      Sales Development Representative 2 weeks

    4. 4

      Pages

      Program pages updated.

      Marketing team 2 weeks

    5. 5

      Outbound

      Calls and emails.

      Sales Development Representative ongoing

    6. 6

      Events

      One association event per type.

      Enterprise Client Success Manager per event

    First result
    2 quarters
    Cost
    $0
    Owner
    Sales Development Representative

    Smallest test

    Run 30 calls to vocational rehabilitation agencies.

    Why it works

    Pick two non-education program types, build case studies from existing clients, list agencies by state, and run an outbound campaign with program-specific pages.

    Diversifying beyond school choice reduces political risk and uses the same platform.

    Risks and how to handle them

    • Different procurement rules

      Start with agencies in states with existing contracts.

    Evidence

    • Your websitePage sitemap: 67 pages, including ten state EANS pages from the pandemic-era non-public school program, one ESA page (Arizona), program pages for vocational rehabilitation, early care, scholarships and student activity funds, P-card and purchase order replacement pages, and duplicates such as /home-copy/, /home-copy-copy/, /digital-wallet-2/ and /fstc-2/; no comparison pages; the newsletter archive stops in 2021 and the events sitemap in 2023.Source
    • Your websitePress releases: state ESA and scholarship wins in North Carolina, Alabama (CHOOSE Act), Ohio, Indiana (expanded), Arkansas (LEARNS Act), Idaho and New Hampshire; Missouri, New Mexico, Utah, Texas and Georgia program awards; a $95 million growth round led by Guidepost Growth Equity; Inc. 5000 ranking (88th fastest growing software company).Source
    • HiringCompany description in every job post: over $6.7 billion processed, public agencies in 39 states, 12M+ transactions, 1.1M recipients funded, 5M+ applications processed, 300+ state and local agency clients, 280+ full-time staff; Inc. 5000 and Deloitte Fast 500 rankings in 2023. Other open roles: DevOps Engineer and a Payroll & HR Operations Specialist (planning a PEO exit on January 1, 2028); five roles in all.Source

Wildcards 4

Unexpected experiments, each with a cheap way to test it.

  • 18

    In 2020 ClassWallet gave districts free platform access so teachers could buy supplies while remote. Teachers are the people who feel the pain of receipts and reimbursements.

    Medium impactLow effort First result in 2 months Sales Development Representat…

    First action

    Check what the 2020 free program produced.

    How to measure it

    District meetings from teachers

    Now
    –
    Target
    10 a quarter
    By
    2 quarters

    Steps

    1. 1

      Review

      Results of the 2020 program.

      Sales Development Representative 2 days

    2. 2

      Scope

      Free tier limits.

      CEO 1 week

    3. 3

      Build

      Teacher sign-up.

      Senior Full Stack Engineer, Ecommerce 1 month

    4. 4

      Promote

      Teacher groups and donor platforms.

      Marketing team ongoing

    5. 5

      Signal

      Alert the SDR when a district has 10 teachers.

      Senior Full Stack Engineer, Ecommerce 2 days

    6. 6

      Measure

      District meetings.

      Sales Development Representative monthly

    First result
    2 months
    Cost
    Support costs
    Owner
    Sales Development Representative

    Smallest test

    Invite teachers in one existing district.

    Why it works

    A free classroom wallet for teachers to receive donor and PTA funds and buy from the Marketplace, with a prompt for the district business office to see the spending and talk to sales.

    Bottom-up use inside a district gives the SDR warm introductions to business officers.

    Risks and how to handle them

    • Support load from free users

      Self-serve help only for the free tier.

    Evidence

    • Your websitePress releases: state ESA and scholarship wins in North Carolina, Alabama (CHOOSE Act), Ohio, Indiana (expanded), Arkansas (LEARNS Act), Idaho and New Hampshire; Missouri, New Mexico, Utah, Texas and Georgia program awards; a $95 million growth round led by Guidepost Growth Equity; Inc. 5000 ranking (88th fastest growing software company).Source
    • Your websitePage sitemap: 67 pages, including ten state EANS pages from the pandemic-era non-public school program, one ESA page (Arizona), program pages for vocational rehabilitation, early care, scholarships and student activity funds, P-card and purchase order replacement pages, and duplicates such as /home-copy/, /home-copy-copy/, /digital-wallet-2/ and /fstc-2/; no comparison pages; the newsletter archive stops in 2021 and the events sitemap in 2023.Source
    • HiringSales Development Representative (remote, posted September 2026): "the tip of the spear for our revenue growth"; high-volume outbound calling "to research, engage, and qualify prospective education sector clients", mapping decision-makers and handing qualified leads to Account Executives; HubSpot.Source
  • 19

    ClassWallet has processed 12M+ transactions and already published an EANS purchasing trends page. Reporters, legislators and SGOs want to know where school choice money goes.

    Medium impactMedium effort First result in 2 months Marketing team

    First action

    Pull category totals for last school year.

    How to measure it

    Press mentions of the report

    Now
    –
    Target
    10
    By
    1 month after launch

    Steps

    1. 1

      Data

      Category totals by state.

      Senior Full Stack Engineer, Ecommerce 2 weeks

    2. 2

      Agency review

      Share with clients before release.

      Enterprise Client Success Manager 2 weeks

    3. 3

      Write

      Short report with charts.

      Marketing team 2 weeks

    4. 4

      Release

      Before legislative sessions.

      Marketing team January

    5. 5

      Press

      Education reporters.

      Marketing team 1 week

    6. 6

      Repeat

      Yearly.

      Marketing team yearly

    First result
    2 months
    Cost
    $0
    Owner
    Marketing team

    Smallest test

    Publish one state's category breakdown with its agency's approval.

    Why it works

    An anonymized annual report on spending by category (tuition, tutoring, therapy, curriculum, technology) and state, released before legislative sessions.

    It makes ClassWallet the source for the data every debate needs, and earns coverage and links.

    Risks and how to handle them

    • Data becomes political

      Report facts only, with agency agreement.

    Evidence

    • HiringCompany description in every job post: over $6.7 billion processed, public agencies in 39 states, 12M+ transactions, 1.1M recipients funded, 5M+ applications processed, 300+ state and local agency clients, 280+ full-time staff; Inc. 5000 and Deloitte Fast 500 rankings in 2023. Other open roles: DevOps Engineer and a Payroll & HR Operations Specialist (planning a PEO exit on January 1, 2028); five roles in all.Source
    • Your websitePage sitemap: 67 pages, including ten state EANS pages from the pandemic-era non-public school program, one ESA page (Arizona), program pages for vocational rehabilitation, early care, scholarships and student activity funds, P-card and purchase order replacement pages, and duplicates such as /home-copy/, /home-copy-copy/, /digital-wallet-2/ and /fstc-2/; no comparison pages; the newsletter archive stops in 2021 and the events sitemap in 2023.Source
    • NewsArizona Capitol Times: June 5, 2026, "State treasurer seeks ESA vendor to track misspending, fraud"; June 26, 2026, candidates dispute credit for AI improvements to the ESA program; ClassWallet remains Arizona's ESA financial vendor.Source
  • 20

    Arkansas vendors were paid late and some stopped participating. Vendors choose which programs to accept, and the ecommerce engineer owns vendor payouts.

    Medium impactMedium effort First result in 6 weeks Senior Full Stack Engineer

    First action

    Measure current vendor payment times per program.

    How to measure it

    Median days to vendor payment

    Now
    –
    Target
    Within the promise
    By
    1 quarter

    Steps

    1. 1

      Measure

      Current payment times.

      Senior Full Stack Engineer, Ecommerce 1 week

    2. 2

      Promise

      Timing per program.

      CEO 1 week

    3. 3

      Portal

      Payment status per vendor.

      Senior Full Stack Engineer, Ecommerce 1 month

    4. 4

      Notices

      Automatic delay notices.

      Senior Full Stack Engineer, Ecommerce 1 week

    5. 5

      Publish

      On the vendor hub.

      Marketing team 1 day

    6. 6

      Review

      Monthly.

      Senior Full Stack Engineer, Ecommerce monthly

    First result
    6 weeks
    Cost
    Engineering time
    Owner
    Senior Full Stack Engineer, Ecommerce

    Smallest test

    Add payment status to the Arkansas vendor portal.

    Why it works

    Publish payment timing for vendors per program, show each vendor its payment status in the portal, and send automatic notices when payments are delayed.

    Reliable payments keep vendors in the program, which keeps families satisfied and states renewing.

    Risks and how to handle them

    • State approvals cause delays

      Show which step a payment is waiting on.

    Evidence

    • NewsKATV, July 1, 2026: Arkansas' Education Freedom Account program had a backlog of 41,000 requests, families waiting up to 45 days against a 25-day goal, some vendors paid late or refusing to participate; a department memo said promised AI review tools and reporting dashboards were not delivered; ClassWallet was put on a performance improvement plan; the contract is worth $12 million through 2028; a legislator noted few companies offer these services.Source
    • HiringSenior Full Stack Engineer, Ecommerce (posted September 2026): multi-vendor marketplace, shopping carts, payment gateways and vendor payouts; "integrating PunchOut catalogs with third-party procurement and ERP systems (e.g., SAP Ariba, Coupa, Jaggaer, Oracle Procurement)", cXML purchase orders and invoices.Source
    • Competitor researchA 2026 vendor guide lists Odyssey as administrator in Texas, Utah, Iowa, Louisiana, Wyoming, Georgia and Missouri, ClassWallet in Arizona, Alabama, Arkansas, North Carolina, New Hampshire, South Carolina and Indiana, and Student First Technologies in West Virginia and Tennessee; Florida runs its own marketplace. Vendors apply to each program separately. Odyssey says it expects to support 175,000+ students and $1.6B across six ESA programs.Source
  • 21

    Governors must opt in to the FSTC each year and legislatures keep creating ESA programs. Staff drafting these programs often have no model for administration.

    Medium impactMedium effort First result in 1 quarter CEO

    First action

    Draft the table of contents from existing program rules.

    How to measure it

    Agencies requesting the kit

    Now
    –
    Target
    10
    By
    2 quarters

    Steps

    1. 1

      Draft

      Kit outline.

      CEO 1 week

    2. 2

      Content

      From existing programs.

      Enterprise Client Success Manager 1 month

    3. 3

      Review

      Neutral language.

      CEO 1 week

    4. 4

      Publish

      As a download.

      Marketing team 1 day

    5. 5

      Brief

      Legislative staff.

      CEO ongoing

    6. 6

      Track

      Requests.

      Marketing team monthly

    First result
    1 quarter
    Cost
    $0
    Owner
    CEO

    Smallest test

    Share a draft with one state considering an ESA.

    Why it works

    A neutral kit for legislative and agency staff: administration models, eligible expense categories, fraud controls, vendor rules and processing standards, drawn from programs ClassWallet runs.

    Helping design the program puts ClassWallet's standards into the requirements, without taking a policy position.

    Risks and how to handle them

    • Seen as lobbying

      Keep it administrative and offer it to every party.

    Evidence

    • Your websiteFSTC page: a federal credit of up to $1,700 per individual ($3,400 for married couples) for donations to scholarship granting organizations from January 1, 2027; governors opt in each year, 31 states had opted in as of March 2026 per Ballotpedia; ClassWallet offers SGOs fundraising, compliance and distribution and a multi-program wallet (FSTC and state ESA funds in one login); claims $7.5B+ distributed, 16M transactions, 38 states, 99.95% uptime; the only call to action is "Talk to our team", and the state check links out to Ballotpedia.Source
    • Your websitePress releases: state ESA and scholarship wins in North Carolina, Alabama (CHOOSE Act), Ohio, Indiana (expanded), Arkansas (LEARNS Act), Idaho and New Hampshire; Missouri, New Mexico, Utah, Texas and Georgia program awards; a $95 million growth round led by Guidepost Growth Equity; Inc. 5000 ranking (88th fastest growing software company).Source
    • NewsArizona Capitol Times: June 5, 2026, "State treasurer seeks ESA vendor to track misspending, fraud"; June 26, 2026, candidates dispute credit for AI improvements to the ESA program; ClassWallet remains Arizona's ESA financial vendor.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

Have it built

ProgrammableAgency

2 of the 21 ideas are things Programmable builds and runs for its customers: pages, outreach, prospect lists, booking flows and monitors. Pick one, or send the whole list.

Prospect lists1The list compiled from public sources, verified, deduplicated and delivered to your CRM.

Monitors1A live page fed by the public registries and re-checked every day.

A 30-minute session with the engineer who would build it, not a sales call. You leave with a plan whether or not you hire us.

Book a working session

Usually live within days.

Tools for the rest

ProgrammableInfo

Turn the research into a list you can act on

These ideas start with finding the right companies. Info finds them and the right person at each, researches every one and drafts the outreach, then asks before it sends.

  • Build this list in Info for idea #8 (opens programmable.info in a new tab)
  • Build this list in Info for idea #10 (opens programmable.info in a new tab)

New accounts: 100,000 free credits with code BETA100K

Find the companies (opens programmable.info in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 18, 2026, and cites them throughout. ClassWallet did not commission, review or endorse it, and Programmable is not affiliated with ClassWallet. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how ClassWallet runs its business.

Something wrong, or do you represent ClassWallet? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Consistent numbers, the FSTC state tracker, the SGO call campaign, published processing times and page cleanup; start the vendor hub and RFP kit.

    Programmable can ship 2 of these in days.

  2. Days 31 to 6011 ideas

    District PunchOut, activity funds, impact reports, family surveys, associations, FSTC cross-sell and the integrity tools, plus the wildcards.

  3. Days 61 to 903 ideas

    Commit to the big bets: the SGO edition, guaranteed processing times and programs beyond education.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value funds reach families and teachers without checks and receipts. The most cited problem: slow approvals and reimbursements.

  • Spending guardrails and audit-ready reporting
  • Vendors paid late
  • In their words: “public funds”

Market

Competitive landscape

4 competitors compared: Odyssey, Student First Technologies, State-built marketplaces and P-cards and purchase orders.

  • Gap to exploit: Guaranteed processing times
  • Odyssey: Education programs only
  • Student First Technologies: Past contract termination in Arkansas

Hiring signals

ClassWallet has five open roles.

  • Sales Development Representative: High-volume outbound to education clients. Ideas 3, 8, 17, 18.
  • Enterprise Client Success Manager: Renewals, expansion and associations for state and local clients. Ideas 4, 9, 11, 12, 13.
  • Senior Full Stack Engineer, Ecommerce: PunchOut into district procurement systems and vendor payouts. Ideas 6, 7, 20.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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