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Generated Oct 22, 2026
  1. Programmable
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  3. Crypto.com
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growth playbook · Oct 22, 2026

crypto.com (opens in a new tab)

Crypto.com growth playbook

Diagnosis

Crypto.com is hiring to turn sign-ups into active, multi-product traders: a product lead for onboarding and growth in six cities, a CRM manager, a VP of product analytics, trading product leads, a VIP desk for prediction markets and perpetuals, an OG.com merchandiser and a fiat payments lead for the regulated US business.

The website is where those customers start, and it has fixable leaks: 1,910 US "how to start staking" pages for assets that are mostly not stakeable, a misspelled brand on four title templates, expired campaigns still asking for sign-ups, a slow homepage for real visitors and dated prediction guides.

This playbook fixes those first, then builds the activation, referral, analytics and merchandising systems the new hires are there to run.

Growth Score

7/10

Biggest Opportunity

Make every click from 137,000 programmatic pages and every verification lead to a funded first trade, then to a second product.

Biggest Risk

Coinbase, Robinhood, Kraken, Kalshi and Polymarket compete for the same US traders, and a regulated platform has to grow without copy or incentives that overpromise.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Stop promising staking on more than 1,880 US pages for assets the app does not stake

    Export the 1,910 US stake URLs and mark the 26 that match the staking list.

    High impact First result in 1 month
  2. 2

    Add a spelling and grammar check to the page templates, starting with "Cryto.com"

    Fix the four title strings.

    Medium impact First result in 2 weeks
  3. 3

    One standing referral page, with the current bonus, instead of a new post for every campaign

    Draft the page from the current referral terms.

    High impact First result in 1 month

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 8 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 12Fill-ins · 4Reconsider · 4
Effort →

Showing 22 of 22 ideas

This week 7

Quick wins with a clear first action.

  • 01

    Crypto.com's sitemap holds a "how to start staking" page for every one of 1,910 assets in the US, but the staking page lists 26 stakeable assets. So a search visitor can land on "How to start staking Bitcoin" (Bitcoin has no staking; it is proof of work) or "How to start staking Wells Fargo & Company", a tokenized stock, with copy about network validation and rewards. Every stake page also carries the swap page's title, "Swap ... Instantly With Low Fees - Cryto.com US", with the brand misspelled. The new onboarding lead is "accountable for what happens after the click": these clicks begin with a promise the app cannot keep.

    High impactLow effort First result in 1 month Senior/Principal Product Mana…

    First action

    Export the 1,910 US stake URLs and mark the 26 that match the staking list.

    How to measure it

    Stake-page sign-up rate

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      List the gap

      Match the 1,910 stake URLs against the 26 stakeable assets.

      SEO Lead 1 day

    2. 2

      Fix the template

      Own title and description per stake page; spell the brand correctly.

      Web Platform Engineering Lead 3 days

    3. 3

      Add live rates

      Pull the estimated APR from the staking service.

      Web Platform Engineering Lead 3 days

    4. 4

      Redirect the rest

      301 non-stakeable stake URLs to buy, rewards or /us/staking; remove from the sitemap.

      SEO Lead 2 days

    5. 5

      Compliance review

      Template copy for coins, stocks and ETFs.

      Compliance 1 week

    6. 6

      Instrument

      Landing page to sign-up to first stake in Amplitude.

      VP, Product Analytics 3 days

    7. 7

      Roll out

      Italy, France, Spain, Germany, then the other locales.

      SEO Lead 1 month

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior/Principal Product Manager, User Onboarding & Growth

    Smallest test

    Fix the title and redirect the Bitcoin page and the top 20 stock-token stake pages this week.

    Why it works

    Generate stake pages only for the 26 assets on the staking list, with the live estimated APR and a title of their own ("Stake Solana (SOL) in the US: est. 4.38% APR - Crypto.com"). For the other stake URLs (more than 1,880 in the US), 301 to the asset's buy or rewards page (or to /us/staking for coins), drop them from the sitemap, and repeat in the other locales. Ask Compliance to sign off the template copy for stocks and ETFs. Then track sign-ups and first stakes from stake pages in Amplitude.

    Visitors from staking searches arrive with a clear intent. Meeting it with a real offer and a correct title should raise click-through and first-session conversion, and removing more than 1,800 near-duplicate pages per locale concentrates search signals on pages that can convert.

    Ready to use

    ChecklistStake template fix list

    [ ] Stake pages only for the 26 assets on /us/staking
    [ ] Title: "Stake <Asset> (<TICKER>) in the US: est. <APR>% APR - Crypto.com"
    [ ] Meta description about staking, not swapping
    [ ] 301 non-stakeable stake URLs to buy, rewards or /us/staking
    [ ] Remove them from the hub sitemaps
    [ ] Compliance sign-off on template copy
    [ ] Amplitude: stake page to sign-up to first stake
    [ ] Repeat for it, fr-fr, es-es, de and the other locales

    Risks and how to handle them

    • Short-term traffic dip from redirects

      Redirect each URL to the closest live page, not the homepage.

    • The staking list changes

      Build pages from the staking service so new assets appear on their own.

    Evidence

    • Your websiteSitemap (read October 21, 2026): three hub sitemaps hold 137,520 programmatic URLs: 1,910 assets times 11 intents (buy, sell, swap, send, wallet, trading, rewards, invest, exchange, broker, stake) for the US, Italy, France, Spain and Germany (21,010 URLs each), plus Australia, Canada, the UK, Singapore and the UAE. 1,483 of the 1,910 US stake URLs end in "-token", most of them tokenized stocks and ETFs.Source
    • Your websiteThe US stake template: /us/crypto/stake/bitcoin has the H1 "How to start staking Bitcoin in the US" but the title "Swap Bitcoin Instantly With Low Fees - Cryto.com US"; /us/crypto/stake/wfc-token reads "How to start staking Wells Fargo & Company in the US" and "We make it straightforward to stake your crypto holdings, participate in network validation and more"; Duke Energy, CBRE Group and the iShares U.S. Technology ETF get the same page.Source
    • Your websiteThe US staking page lists 26 stakeable assets with estimated APRs (for example SOL 4.38%, ETH 2.23%, CRO 11.44%, ATOM 15.62%) and explains that "On-chain staking is an integral part of a Proof of Stake (PoS) blockchain". Bitcoin is not on the list; the homepage FAQ notes networks are secured by "Proof of Work (PoW) or energy-efficient Proof of Stake (PoS)".Source
    • Your websitePage titles spell the brand "Cryto.com" on the swap, stake, exchange and broker templates (for example "Top Ethereum Exchange in the US - Cryto.com US", "Top Ethereum Broker in the US - Cryto.com US", "Top Bitcoin Exchange in Canada - Cryto.com Canada"), while buy, sell, send, trading, rewards and wallet pages say "Crypto.com"; the wallet title reads "Create a Ethereum Wallet in the US".Source
    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
    • HiringVP, Product Analytics (San Francisco, Hong Kong, Singapore, posted October 4, 2026): owns "the Amplitude data stack, including instrumentation strategy, event taxonomy"; leads "diagnostic deep-dives into activation, conversion, retention"; must help "product teams move from opinion-led decisions to repeatable test-and-learn practices" and give major launches "clear success criteria and rigorous post-release evaluation".Source
  • 02

    Four of the eleven programmatic templates (swap, stake, exchange, broker) end every title with "Cryto.com", in the US and in Canada, and the wallet template writes "Create a Ethereum Wallet". On roughly 1,910 assets per template, that is thousands of search results showing a misspelled brand.

    Medium impactLow effort First result in 2 weeks SEO Lead

    First action

    Fix the four title strings.

    How to measure it

    Templates with a correct title

    Now
    –
    Target
    11 of 11 in every locale
    By
    2 weeks

    Steps

    1. 1

      Fix strings

      Swap, stake, exchange, broker titles.

      Web Platform Engineering Lead 2 hours

    2. 2

      Fix grammar

      "a"/"an" by asset name.

      Web Platform Engineering Lead 2 hours

    3. 3

      Write the check

      One page per template per locale.

      Web Platform Engineering Lead 2 days

    4. 4

      Add to the build

      Fail on errors.

      Web Platform Engineering Lead 1 day

    5. 5

      Resubmit sitemaps

      Ask search engines to recrawl.

      SEO Lead 1 hour

    6. 6

      Monitor

      Search Console click-through by template.

      SEO Lead monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    SEO Lead

    Smallest test

    Correct the swap title today and watch its click-through.

    Why it works

    Fix the four title strings and the article, then add an automated check that renders one page per template per locale and fails the build on a misspelled brand, a/an errors, a title that names a different intent from the H1, or a duplicate title across templates.

    Titles are what searchers see first; a misspelled brand looks like a phishing site, which a crypto company least wants in search results.

    Risks and how to handle them

    • Translations need their own rules

      Add each locale's brand and article rules.

    Evidence

    • Your websitePage titles spell the brand "Cryto.com" on the swap, stake, exchange and broker templates (for example "Top Ethereum Exchange in the US - Cryto.com US", "Top Ethereum Broker in the US - Cryto.com US", "Top Bitcoin Exchange in Canada - Cryto.com Canada"), while buy, sell, send, trading, rewards and wallet pages say "Crypto.com"; the wallet title reads "Create a Ethereum Wallet in the US".Source
    • Your websiteSitemap (read October 21, 2026): three hub sitemaps hold 137,520 programmatic URLs: 1,910 assets times 11 intents (buy, sell, swap, send, wallet, trading, rewards, invest, exchange, broker, stake) for the US, Italy, France, Spain and Germany (21,010 URLs each), plus Australia, Canada, the UK, Singapore and the UAE. 1,483 of the 1,910 US stake URLs end in "-token", most of them tokenized stocks and ETFs.Source
    • Your websiteThe US stake template: /us/crypto/stake/bitcoin has the H1 "How to start staking Bitcoin in the US" but the title "Swap Bitcoin Instantly With Low Fees - Cryto.com US"; /us/crypto/stake/wfc-token reads "How to start staking Wells Fargo & Company in the US" and "We make it straightforward to stake your crypto holdings, participate in network validation and more"; Duke Energy, CBRE Group and the iShares U.S. Technology ETF get the same page.Source
  • 03

    Crypto.com runs referral pushes as dated posts ("referral-campaign-feb2026", "referral-campaign-mar2026" with a US$25,000 CRO pool, "referral-revamp-2025"), and the sitemap has no permanent referral page. Anyone who searches "Crypto.com referral" or gets a link lands on an old campaign. The onboarding role owns "activation and referral mechanics".

    High impactLow effort First result in 1 month CRM Manager

    First action

    Draft the page from the current referral terms.

    How to measure it

    Referral sign-ups from the web

    Now
    –
    Target
    +20%
    By
    90 days

    Steps

    1. 1

      Write the page

      Current bonus, rules, FAQ.

      CRM Manager 3 days

    2. 2

      Compliance review

      Terms per region.

      Compliance 1 week

    3. 3

      Deep link

      Button opens the referral screen in the app.

      Senior/Principal Product Manager, User Onboarding & Growth 2 days

    4. 4

      Redirect old posts

      Ended referral campaigns point here.

      SEO Lead 1 day

    5. 5

      Use in CRM

      Every referral message links here.

      CRM Manager ongoing

    6. 6

      Measure

      Referral sign-ups by source.

      VP, Product Analytics monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    CRM Manager

    Smallest test

    Publish the US page and redirect the two 2026 referral posts.

    Why it works

    Publish /us/referral that always shows the current bonus, the rules, the live campaign if there is one, and a "get your link" button that opens the app. Point every ended referral post to it, and use it in CRM messages.

    A stable page collects the links and search interest that every campaign builds, and keeps referred friends from reading expired terms.

    Risks and how to handle them

    • Regional terms differ

      One page per region with its own terms.

    Evidence

    • Your websiteThe events sitemap lists 2,205 campaign pages (149 for the US). Ended campaigns stay live with a "Sign Up Now" button, such as the "BTC App Campaign" that ran April 2-16, 2026. Referral pushes are one-off posts ("referral-campaign-feb2026", "referral-campaign-mar2026" with a "US$25,000 CRO prize pool" for the top 200 referrers, "referral-revamp-2025"); the sitemap has no standing referral page.Source
    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
    • HiringCRM Manager (Hong Kong and Singapore, posted September 27, 2026): owns "lifecycle CRM strategy across product verticals, driving engagement, retention, onboarding, and reactivation" across "email, push, in-app, and in-browser channels"; hands-on with Braze; builds "gamification, challenges, and reward mechanics" to lift "DAU/MAU, transactions, purchases"; coordinates with regional legal and compliance teams.Source
  • 04

    There are 2,205 campaign pages in the sitemap, and ended ones still show "Sign Up Now", for example the BTC App Campaign that ended April 16, 2026. A visitor who signs up for an expired prize leaves disappointed before the first trade.

    Medium impactLow effort First result in 1 month Growth Marketing Lead

    First action

    List ended campaigns that still get traffic.

    How to measure it

    Campaign page sign-up rate

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Add end dates

      Store campaign dates in the page data.

      Web Platform Engineering Lead 2 days

    2. 2

      Banner and live block

      Shown after the end date.

      Web Platform Engineering Lead 3 days

    3. 3

      Noindex old pages

      After 90 days.

      SEO Lead 1 day

    4. 4

      Recurring URLs

      For repeating competitions.

      SEO Lead 1 week

    5. 5

      Measure

      Sign-ups from ended pages.

      VP, Product Analytics monthly

    6. 6

      Review

      Monthly clean-up.

      Growth Marketing Lead monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Growth Marketing Lead

    Smallest test

    Add the banner to the ten most-visited ended campaigns.

    Why it works

    Add an automatic "This campaign has ended" banner after the end date with a block for the current live campaigns, mark ended pages noindex after 90 days, and keep evergreen ones (trading competitions that repeat) under one recurring URL.

    Old campaign pages keep ranking and getting shared; turning them into routes to live offers keeps that traffic useful.

    Risks and how to handle them

    • Partners link to old pages

      Keep the pages live with the banner, never 404.

    Evidence

    • Your websiteThe events sitemap lists 2,205 campaign pages (149 for the US). Ended campaigns stay live with a "Sign Up Now" button, such as the "BTC App Campaign" that ran April 2-16, 2026. Referral pushes are one-off posts ("referral-campaign-feb2026", "referral-campaign-mar2026" with a "US$25,000 CRO prize pool" for the top 200 referrers, "referral-revamp-2025"); the sitemap has no standing referral page.Source
    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
  • 05

    On mobile the homepage scores 36/100 and its largest element is the cookie notice. Real Chrome visitors wait 2.7s for the main content and 260ms for taps to respond, both over Google's "good" limits, on the page that asks them to "Sign up, verify, and make your first trade".

    High impactMedium effort First result in 1 month Web Platform Engineering Lead

    First action

    Profile the homepage on a mid-range Android phone.

    How to measure it

    Homepage LCP and INP at real visitors

    Now
    –
    Target
    Under 2.5s and 200ms
    By
    60 days

    Steps

    1. 1

      Profile

      Main-thread work by script.

      Web Platform Engineering Lead 2 days

    2. 2

      Light cookie notice

      Server-rendered, no blocking scripts.

      Web Platform Engineering Lead 3 days

    3. 3

      Defer widgets

      Markets lists and video below the fold.

      Web Platform Engineering Lead 1 week

    4. 4

      Trim scripts

      Remove unused tags.

      Web Platform Engineering Lead 1 week

    5. 5

      Test

      Sign-up rate before and after.

      VP, Product Analytics 3 weeks

    6. 6

      Watch field data

      Chrome UX Report weekly.

      Web Platform Engineering Lead weekly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Web Platform Engineering Lead

    Smallest test

    Ship the light cookie notice and compare lab results.

    Why it works

    Render the cookie notice as plain server HTML with system fonts, load the consent and tag scripts after it, cut the 8.3s of main-thread work by deferring the trending markets widget and video until they scroll into view, and track the Chrome field numbers weekly.

    Faster first screens raise sign-up rates on mobile, and passing Core Web Vitals helps the homepage hold its search position.

    Risks and how to handle them

    • Tag removal breaks reporting

      Check each tag with Analytics before removing it.

    Evidence

    • Google PageSpeedUS homepage on mobile: performance 36/100; in the lab the largest element is the cookie notice and appears after 63.7s, with 8.3s of main-thread work. Real Chrome visitors to the page see a largest paint of 2.7s and interaction delay (INP) of 260ms, both above Google's "good" limits of 2.5s and 200ms; layout shift (0.08) passes.Source
    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
  • 06

    The homepage promises "Get started in minutes", and the onboarding lead owns time-to-first-value. The CRM Manager is hired to run onboarding journeys in Braze across push, email and in-app. The moment right after verification is when a new customer is most likely to fund and trade.

    High impactMedium effort First result in 1 month CRM Manager

    First action

    Measure today's share of verified users who trade within 24 hours.

    How to measure it

    24-hour first-trade rate

    Now
    –
    Target
    +20%
    By
    90 days

    Steps

    1. 1

      Baseline

      Verified to funded to first trade.

      VP, Product Analytics 3 days

    2. 2

      Design the journey

      Three steps by product intent.

      CRM Manager 1 week

    3. 3

      Compliance review

      Messages per region.

      Compliance 1 week

    4. 4

      Build in Braze

      With a 10% holdout.

      CRM Manager 1 week

    5. 5

      Launch

      One market first.

      CRM Manager 1 day

    6. 6

      Read out

      Lift against the holdout.

      VP, Product Analytics 1 month

    First result
    1 month
    Cost
    Staff time only
    Owner
    CRM Manager

    Smallest test

    Run the 1-hour push for one market.

    Why it works

    Trigger a journey when KYC passes: in-app checklist (fund, first buy, set a recurring buy), push at one hour if not funded, email at 24 hours with the instant zero-fee deposit, and a nudge tied to the product the user came for (crypto, stocks or predictions). Hold out 10% to measure.

    Short, specific nudges at the moment of highest intent raise funding and first-trade rates, and the holdout proves the effect.

    Risks and how to handle them

    • Too many messages

      Cap at three and stop at first trade.

    Evidence

    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
    • HiringCRM Manager (Hong Kong and Singapore, posted September 27, 2026): owns "lifecycle CRM strategy across product verticals, driving engagement, retention, onboarding, and reactivation" across "email, push, in-app, and in-browser channels"; hands-on with Braze; builds "gamification, challenges, and reward mechanics" to lift "DAU/MAU, transactions, purchases"; coordinates with regional legal and compliance teams.Source
    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
    • HiringVP, Product Analytics (San Francisco, Hong Kong, Singapore, posted October 4, 2026): owns "the Amplitude data stack, including instrumentation strategy, event taxonomy"; leads "diagnostic deep-dives into activation, conversion, retention"; must help "product teams move from opinion-led decisions to repeatable test-and-learn practices" and give major launches "clear success criteria and rigorous post-release evaluation".Source
  • 07

    The prediction learn hub still serves "fomc-meeting-schedule-2025", "predicting-thanksgiving-black-friday-football-matchups-2025" and the 2025 bowl season. The OG.com merchandising role already owns "the calendar against sports, politics, culture, and market-moving news".

    Medium impactLow effort First result in 1 month Product Operations

    First action

    List the dated pages and their next event dates.

    How to measure it

    Prediction learn traffic

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      List pages

      Dated pages and their next events.

      SEO Lead 1 day

    2. 2

      Design the template

      Next dates plus live markets.

      Product Operations, Merchandising & Discovery (OG.com) 1 week

    3. 3

      Connect the calendar

      One source for both.

      Web Platform Engineering Lead 2 weeks

    4. 4

      Redirect

      Dated URLs to evergreen ones.

      SEO Lead 1 day

    5. 5

      Compliance review

      Event-contract language.

      Compliance 1 week

    6. 6

      Measure

      Visits and first event-contract trades.

      VP, Product Analytics monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Product Operations, Merchandising & Discovery (OG.com)

    Smallest test

    Rebuild the FOMC page as an evergreen page.

    Why it works

    Replace yearly pages with stable URLs ("/fomc-meeting-schedule", "/thanksgiving-football-predictions") that pull the next dates and the live markets from the same event calendar, and redirect the dated versions.

    Evergreen URLs keep their search history every year, and live markets on the page turn readers into traders.

    Risks and how to handle them

    • Markets not listed for an event

      Show related markets and the next date.

    Evidence

    • Your websiteThe US prediction-markets learn hub has 39 pages, including "fomc-meeting-schedule-2025", "predicting-thanksgiving-black-friday-football-matchups-2025", "predicting-the-2025-college-football-bowl-season" and five Oscars-2026 prediction pages, next to evergreen guides such as "prediction-markets-vs-sports-betting" and "how-to-choose-your-first-event-contract".Source
    • HiringOG.com Product Operations, Merchandising & Discovery (San Francisco, posted August 18, 2026): OG.com is "a fast-growing, CFTC-regulated Prediction Market platform" running "on the rails of North American Derivatives Exchange, Inc. (NADEX)", acquired by Crypto.com in 2022. The role owns "homepage / discovery modules and featured market placement", runs "live merchandising" during games, elections and breaking news, and owns "the calendar against sports, politics, culture, and market-moving news".Source
    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source

This quarter 10

The core plays for the next three months.

  • 08

    The onboarding lead must "identify where customers drop, size the opportunity, ship interventions", and the VP of Product Analytics owns the Amplitude taxonomy. Verification is the step every new customer must pass in every market.

    High impactMedium effort First result in 1 quarter VP

    First action

    Agree the event names for each KYC step.

    How to measure it

    KYC completion

    Now
    –
    Target
    +8 points
    By
    2 quarters

    Steps

    1. 1

      Define events

      Every KYC step.

      VP, Product Analytics 1 week

    2. 2

      Instrument

      App and web.

      Senior/Principal Product Manager, User Onboarding & Growth 2 weeks

    3. 3

      Build the funnel

      By country, document, device, channel.

      VP, Product Analytics 1 week

    4. 4

      Size losses

      Users and value per step.

      VP, Product Analytics 1 week

    5. 5

      Test fixes

      Top three drops.

      Senior/Principal Product Manager, User Onboarding & Growth 1 quarter

    6. 6

      Review with Compliance

      Every change.

      Compliance ongoing

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    VP, Product Analytics

    Smallest test

    Add tips to the photo step in one market.

    Why it works

    Instrument each KYC step with consistent events, build one funnel by country, document type, device and acquisition channel, size the loss at each step, and run tests on the three biggest (photo capture tips, saving progress, alternative documents where allowed).

    KYC is usually the steepest drop in a regulated funnel, and small gains there apply to every channel.

    Risks and how to handle them

    • Compliance limits on changes

      Focus on guidance and recovery, not on requirements.

    Evidence

    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
    • HiringVP, Product Analytics (San Francisco, Hong Kong, Singapore, posted October 4, 2026): owns "the Amplitude data stack, including instrumentation strategy, event taxonomy"; leads "diagnostic deep-dives into activation, conversion, retention"; must help "product teams move from opinion-led decisions to repeatable test-and-learn practices" and give major launches "clear success criteria and rigorous post-release evaluation".Source
  • 09

    The homepage leads with "Instant, zero-fee USD deposits", and the Fiat & FCM role owns FedNow/RTP rails and pay-in acceptance. A deposit that lands instantly lets a new customer trade in the same session.

    High impactHigh effort First result in 1 quarter Product Manager

    First action

    Measure time from first deposit to first trade.

    How to measure it

    Same-session first-trade rate

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Measure

      Deposit-to-trade time by rail.

      VP, Product Analytics 1 week

    2. 2

      Design the flow

      Fund and buy together.

      Senior/Principal Product Manager, User Onboarding & Growth 2 weeks

    3. 3

      Rail defaults

      Fastest available rail.

      Product Manager, Fiat & FCM 1 month

    4. 4

      Decline tracking

      By bank and card.

      Product Manager, Fiat & FCM 2 weeks

    5. 5

      Test

      Against the current flow.

      VP, Product Analytics 1 month

    6. 6

      Roll out

      US first.

      Product Manager, Fiat & FCM 1 month

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Product Manager, Fiat & FCM

    Smallest test

    Show the expected arrival time on the deposit screen.

    Why it works

    Put the first deposit inside the first-trade flow ("Buy $50 of BTC" funds and buys in one confirmation), default to the fastest rail the user's bank supports, show the expected arrival time, and track declines by bank and card type.

    Every hour between deposit and trade loses customers; one combined step removes a whole stage.

    Risks and how to handle them

    • Rail failures

      Fall back to the next rail automatically.

    Evidence

    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
    • HiringProduct Manager, Fiat & FCM (San Francisco, Malta, Singapore, posted September 24, 2026): "FCM is one of Crypto.com's top growth priorities"; owns fiat funding and withdrawals, rails such as "ACH, FedWire, FedNow/RTP", "acceptance rates, settlement speed, and cost-per-transaction", and "pay-in acceptance across card and bank-transfer channels".Source
    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
  • 10

    Crypto.com sells crypto, stocks, ETFs and prediction markets in one app, and the onboarding role must extend onboarding "across products" without "fragmented journeys". A customer who joined for crypto should not feel they are opening a new account to try predictions.

    High impactHigh effort First result in 2 quarters Senior/Principal Product Mana…

    First action

    Map the extra steps each product needs.

    How to measure it

    Multi-product share of new customers

    Now
    –
    Target
    +10 points
    By
    3 quarters

    Steps

    1. 1

      Map steps

      Extra requirements per product.

      Senior/Principal Product Manager, User Onboarding & Growth 2 weeks

    2. 2

      Design the hub

      What you can trade now.

      Senior/Principal Product Manager, User Onboarding & Growth 1 month

    3. 3

      Build

      Shared onboarding service.

      Senior/Principal Product Manager, User Onboarding & Growth 1 quarter

    4. 4

      Guided first trade

      Per product.

      Senior/Principal Product Manager, Trading 1 month

    5. 5

      Compliance review

      Per market.

      Compliance ongoing

    6. 6

      Measure

      Second-product adoption.

      VP, Product Analytics monthly

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Senior/Principal Product Manager, User Onboarding & Growth

    Smallest test

    Offer predictions to verified US crypto customers in one tap.

    Why it works

    Show each verified customer which other products they already qualify for, ask only for the extra disclosures each product needs, and offer a small guided first trade. Measure second-product adoption.

    Customers with two products trade more and stay longer, and the cost of acquiring them is already paid.

    Risks and how to handle them

    • Product eligibility differs by state and country

      Show only what the user can trade.

    Evidence

    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
    • HiringSenior/Principal Product Manager, Trading (Crypto.com App), posted September 22 and October 9, 2026: "Trading sits on the critical path of how 80M+ users experience Crypto.com"; scope covers spot, perpetuals "and the next wave of markets", with stocks, tokenized stocks and options preferred, and "retail trading or gamification" experience that makes "complex markets approachable".Source
  • 11

    The March referral campaign ranked referrers by their friends' trading volume, and the CRM Manager is hired to build "gamification, challenges, and reward mechanics". Campaigns that end every month reset the habit.

    High impactMedium effort First result in 1 quarter CRM Manager

    First action

    Compare activation of referred users under the last two campaigns.

    How to measure it

    Referred users who trade

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Analyze

      Past campaigns.

      VP, Product Analytics 1 week

    2. 2

      Design levels

      Perks per level.

      CRM Manager 2 weeks

    3. 3

      Compliance review

      Per region.

      Compliance 2 weeks

    4. 4

      Build

      In the referral screen.

      Senior/Principal Product Manager, User Onboarding & Growth 1 month

    5. 5

      Launch

      With a monthly campaign on top.

      CRM Manager 1 week

    6. 6

      Measure

      Activation and cost per activated user.

      VP, Product Analytics monthly

    First result
    1 quarter
    Cost
    Referral rewards
    Owner
    CRM Manager

    Smallest test

    Pay the bonus on first trade in one market.

    Why it works

    Make the referral reward depend on the friend's first funded trade, add a permanent referral level (bronze to gold) with growing perks, and keep short monthly prize campaigns on top.

    Rewards tied to activation bring better customers, and a lasting level gives referrers a reason to keep inviting.

    Risks and how to handle them

    • Reward abuse

      Require identity-verified, funded friends.

    Evidence

    • Your websiteThe events sitemap lists 2,205 campaign pages (149 for the US). Ended campaigns stay live with a "Sign Up Now" button, such as the "BTC App Campaign" that ran April 2-16, 2026. Referral pushes are one-off posts ("referral-campaign-feb2026", "referral-campaign-mar2026" with a "US$25,000 CRO prize pool" for the top 200 referrers, "referral-revamp-2025"); the sitemap has no standing referral page.Source
    • HiringCRM Manager (Hong Kong and Singapore, posted September 27, 2026): owns "lifecycle CRM strategy across product verticals, driving engagement, retention, onboarding, and reactivation" across "email, push, in-app, and in-browser channels"; hands-on with Braze; builds "gamification, challenges, and reward mechanics" to lift "DAU/MAU, transactions, purchases"; coordinates with regional legal and compliance teams.Source
    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
  • 12

    The VIP Sales Manager will source traders from offshore perps exchanges, other prediction markets, CFD brokers and sportsbooks, covering them on Telegram and Discord. The website has nothing written for that trader.

    High impactMedium effort First result in 1 quarter VIP Sales Manager

    First action

    Write the VIP fee and service summary.

    How to measure it

    VIP leads from the page

    Now
    –
    Target
    50 a month
    By
    2 quarters

    Steps

    1. 1

      Write the offer

      Fees, rebates, service.

      VIP Sales Manager, Prediction Markets & CFTC Perps 1 week

    2. 2

      Compliance review

      Claims and eligibility.

      Compliance 2 weeks

    3. 3

      Build the page

      With a booking form.

      Web Platform Engineering Lead 1 week

    4. 4

      Switching guide

      Funds, API, tax documents.

      VIP Sales Manager, Prediction Markets & CFTC Perps 2 weeks

    5. 5

      Route leads

      To the VIP desk in CRM.

      VIP Sales Manager, Prediction Markets & CFTC Perps 1 week

    6. 6

      Measure

      Leads, accounts and volume.

      VP, Product Analytics monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    VIP Sales Manager, Prediction Markets & CFTC Perps

    Smallest test

    Publish a short VIP page with a booking link.

    Why it works

    Build a VIP page: the regulated status, fee tiers, rebates, API access and a request form that books a call with the VIP desk. Add a one-page switching guide (moving funds, setting up the API, tax documents) and track VIP pipeline by source.

    Sophisticated traders compare venues on fees, liquidity and safety; a clear page makes the sales conversation shorter.

    Risks and how to handle them

    • Claims about competitors

      Compare only on published facts.

    Evidence

    • HiringVIP Sales Manager, Prediction Markets & CFTC Perps (New York, posted October 14, 2026): builds "the VIP retail franchise for CFTC-regulated prediction markets and perpetual futures"; sources "high-value traders from competitor venues (offshore perps exchanges, other prediction markets, CFD brokers, sportsbooks)"; reactivates "dormant top traders" with "fee tiers, rebates, referral perks, priority support"; covers clients on "Telegram/Discord/calls".Source
    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
    • Competitor researchRivals' own homepages: Robinhood, "24/5 Commission-Free Stock Trading & Investing"; Polymarket, "The World's Largest Prediction Market"; Crypto.com's own OG.com, "Prediction Markets & Real-Time Odds" with "live odds, combos, and real-time event trading". Coinbase, Kraken and Kalshi compete for the same US traders.Source
  • 13

    The homepage already runs NFL and reality-TV prediction banners, and the OG.com merchandising role is hired to swap surfaces live during games, elections and news. Today the web banners, app surfaces and CRM are planned separately.

    High impactMedium effort First result in 1 quarter Product Operations

    First action

    List the next 60 days of big events.

    How to measure it

    Hero-to-trade rate

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Build the calendar

      Next 90 days.

      Product Operations, Merchandising & Discovery (OG.com) 2 weeks

    2. 2

      Connect surfaces

      App, web, Braze, learn hub.

      Web Platform Engineering Lead 1 month

    3. 3

      Live mode

      Event-night playbook.

      Product Operations, Merchandising & Discovery (OG.com) 2 weeks

    4. 4

      Test heroes

      By tap-to-trade.

      VP, Product Analytics ongoing

    5. 5

      Compliance

      Event-contract language.

      Compliance ongoing

    6. 6

      Share learnings

      OG.com and Crypto.com.

      Product Operations, Merchandising & Discovery (OG.com) monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Product Operations, Merchandising & Discovery (OG.com)

    Smallest test

    Run one game night with matched hero, push and email.

    Why it works

    Build a shared event calendar (sport, politics, culture, economics) that feeds the app home screen, the web hero, Braze campaigns and the learn hub, with a live mode on event nights. Test hero choices against trades.

    A single plan makes every surface feel current, and the same moment promoted everywhere converts better.

    Risks and how to handle them

    • Promoting events without liquidity

      Check with market operations before featuring.

    Evidence

    • HiringOG.com Product Operations, Merchandising & Discovery (San Francisco, posted August 18, 2026): OG.com is "a fast-growing, CFTC-regulated Prediction Market platform" running "on the rails of North American Derivatives Exchange, Inc. (NADEX)", acquired by Crypto.com in 2022. The role owns "homepage / discovery modules and featured market placement", runs "live merchandising" during games, elections and breaking news, and owns "the calendar against sports, politics, culture, and market-moving news".Source
    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
    • HiringCRM Manager (Hong Kong and Singapore, posted September 27, 2026): owns "lifecycle CRM strategy across product verticals, driving engagement, retention, onboarding, and reactivation" across "email, push, in-app, and in-browser channels"; hands-on with Braze; builds "gamification, challenges, and reward mechanics" to lift "DAU/MAU, transactions, purchases"; coordinates with regional legal and compliance teams.Source
    • Your websiteThe US prediction-markets learn hub has 39 pages, including "fomc-meeting-schedule-2025", "predicting-thanksgiving-black-friday-football-matchups-2025", "predicting-the-2025-college-football-bowl-season" and five Oscars-2026 prediction pages, next to evergreen guides such as "prediction-markets-vs-sports-betting" and "how-to-choose-your-first-event-contract".Source
  • 14

    The VP of Product Analytics is asked to move teams "from opinion-led decisions to repeatable test-and-learn practices", with success criteria for launches. Onboarding, CRM, trading and merchandising will all run tests at once.

    High impactMedium effort First result in 1 quarter VP

    First action

    Write the registry template.

    How to measure it

    Tests read out on time

    Now
    –
    Target
    90%
    By
    2 quarters

    Steps

    1. 1

      Template

      Hypothesis to decision.

      VP, Product Analytics 1 week

    2. 2

      Guardrails

      Agree with Compliance and Risk.

      VP, Product Analytics 2 weeks

    3. 3

      Automate readouts

      From Amplitude.

      VP, Product Analytics 1 month

    4. 4

      Weekly digest

      All teams.

      VP, Product Analytics weekly

    5. 5

      Require for launches

      Product review.

      VP, Product Analytics 1 month

    6. 6

      Audit

      Quarterly.

      VP, Product Analytics quarterly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    VP, Product Analytics

    Smallest test

    Register the onboarding and CRM tests first.

    Why it works

    Create one registry: hypothesis, metric, guardrails (complaints, withdrawals, compliance flags), sample size and decision. Automate readouts from Amplitude, share a weekly digest, and require it for every launch.

    Teams learn faster when results are trusted and visible, and guardrails keep growth tests safe in a regulated product.

    Risks and how to handle them

    • Process slows teams

      Keep the template to one page.

    Evidence

    • HiringVP, Product Analytics (San Francisco, Hong Kong, Singapore, posted October 4, 2026): owns "the Amplitude data stack, including instrumentation strategy, event taxonomy"; leads "diagnostic deep-dives into activation, conversion, retention"; must help "product teams move from opinion-led decisions to repeatable test-and-learn practices" and give major launches "clear success criteria and rigorous post-release evaluation".Source
    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
    • HiringCRM Manager (Hong Kong and Singapore, posted September 27, 2026): owns "lifecycle CRM strategy across product verticals, driving engagement, retention, onboarding, and reactivation" across "email, push, in-app, and in-browser channels"; hands-on with Braze; builds "gamification, challenges, and reward mechanics" to lift "DAU/MAU, transactions, purchases"; coordinates with regional legal and compliance teams.Source
  • 15

    The CRM Manager owns reactivation, and the VIP role is asked to reactivate "dormant top traders". Crypto.com has 150m+ customers globally, so even a small reactivation rate matters.

    Medium impactMedium effort First result in 1 quarter CRM Manager

    First action

    Size dormant segments by last product used.

    How to measure it

    Dormant customers who trade again

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Segment

      Last product and join source.

      VP, Product Analytics 1 week

    2. 2

      Pick moments

      Per segment.

      CRM Manager 1 week

    3. 3

      Compliance review

      Messages per region.

      Compliance 2 weeks

    4. 4

      Build journeys

      In Braze with holdouts.

      CRM Manager 2 weeks

    5. 5

      Launch

      Two segments first.

      CRM Manager 1 month

    6. 6

      Measure

      Reactivation and opt-outs.

      VP, Product Analytics monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    CRM Manager

    Smallest test

    Message one dormant segment around one event.

    Why it works

    Segment dormant customers by what they last traded and how they joined, then message them on relevant moments: a new product they qualify for, a big game for prediction users, a staking rate for holders. Cap frequency and keep a holdout.

    Relevance brings people back; generic "we miss you" messages do not.

    Risks and how to handle them

    • Unsubscribes

      Frequency caps and preference center.

    Evidence

    • HiringCRM Manager (Hong Kong and Singapore, posted September 27, 2026): owns "lifecycle CRM strategy across product verticals, driving engagement, retention, onboarding, and reactivation" across "email, push, in-app, and in-browser channels"; hands-on with Braze; builds "gamification, challenges, and reward mechanics" to lift "DAU/MAU, transactions, purchases"; coordinates with regional legal and compliance teams.Source
    • HiringVIP Sales Manager, Prediction Markets & CFTC Perps (New York, posted October 14, 2026): builds "the VIP retail franchise for CFTC-regulated prediction markets and perpetual futures"; sources "high-value traders from competitor venues (offshore perps exchanges, other prediction markets, CFD brokers, sportsbooks)"; reactivates "dormant top traders" with "fee tiers, rebates, referral perks, priority support"; covers clients on "Telegram/Discord/calls".Source
    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
  • 16

    1,483 of the 1,910 US asset URLs per template end in "-token", most of them stocks and ETFs, and they are built from crypto templates (send, wallet, stake). Stock searchers expect price, company facts, trading hours and how the product works, which Robinhood's homepage leads with.

    High impactHigh effort First result in 2 quarters SEO Lead

    First action

    Pick the 100 most-searched tickers.

    How to measure it

    Stock-page sign-ups

    Now
    –
    Target
    +50%
    By
    3 quarters

    Steps

    1. 1

      Pick tickers

      Top 100 by search demand.

      SEO Lead 1 week

    2. 2

      Design the page

      Facts stock buyers need.

      Senior/Principal Product Manager, Trading 2 weeks

    3. 3

      Compliance review

      Product disclosures.

      Compliance 2 weeks

    4. 4

      Build

      Data-driven template.

      Web Platform Engineering Lead 1 month

    5. 5

      Retire crypto intents

      Redirect stock send, wallet, stake pages.

      SEO Lead 2 weeks

    6. 6

      Measure

      Rankings and sign-ups.

      SEO Lead monthly

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    SEO Lead

    Smallest test

    Build ten stock pages and compare with their crypto-template versions.

    Why it works

    Build one stock page per ticker with the facts stock buyers need (price, market cap, sector, trading hours, how the tokenized or brokerage product works, fees), link it from the stocks hub, and keep only the buy and invest intents for stocks.

    Pages built for stock intent can rank for stock searches, and fewer, better pages hold more search value than eleven thin ones.

    Risks and how to handle them

    • Product differs by market

      Build per market with its own disclosures.

    Evidence

    • Your websiteSitemap (read October 21, 2026): three hub sitemaps hold 137,520 programmatic URLs: 1,910 assets times 11 intents (buy, sell, swap, send, wallet, trading, rewards, invest, exchange, broker, stake) for the US, Italy, France, Spain and Germany (21,010 URLs each), plus Australia, Canada, the UK, Singapore and the UAE. 1,483 of the 1,910 US stake URLs end in "-token", most of them tokenized stocks and ETFs.Source
    • Your websiteThe US stake template: /us/crypto/stake/bitcoin has the H1 "How to start staking Bitcoin in the US" but the title "Swap Bitcoin Instantly With Low Fees - Cryto.com US"; /us/crypto/stake/wfc-token reads "How to start staking Wells Fargo & Company in the US" and "We make it straightforward to stake your crypto holdings, participate in network validation and more"; Duke Energy, CBRE Group and the iShares U.S. Technology ETF get the same page.Source
    • HiringSenior/Principal Product Manager, Trading (Crypto.com App), posted September 22 and October 9, 2026: "Trading sits on the critical path of how 80M+ users experience Crypto.com"; scope covers spot, perpetuals "and the next wave of markets", with stocks, tokenized stocks and options preferred, and "retail trading or gamification" experience that makes "complex markets approachable".Source
    • Competitor researchRivals' own homepages: Robinhood, "24/5 Commission-Free Stock Trading & Investing"; Polymarket, "The World's Largest Prediction Market"; Crypto.com's own OG.com, "Prediction Markets & Real-Time Odds" with "live odds, combos, and real-time event trading". Coinbase, Kraken and Kalshi compete for the same US traders.Source
  • 17

    The homepage says "150m+ customers globally"; the trading job post says Trading reaches "80M+ users". Different counts in public places invite questions from press and careful buyers.

    Medium impactLow effort First result in 1 month Growth Marketing Lead

    First action

    Ask Finance for the current definitions.

    How to measure it

    Pages updated

    Now
    –
    Target
    100%
    By
    1 month

    Steps

    1. 1

      Agree definitions

      Registered vs active.

      Finance 1 week

    2. 2

      Audit pages

      Homepage, reviews, press, jobs.

      Growth Marketing Lead 1 week

    3. 3

      Update

      All at once.

      Growth Marketing Lead 1 week

    4. 4

      Brief recruiters

      Job post template.

      Talent Acquisition 1 day

    5. 5

      Brief PR

      Boilerplate.

      Communications 1 day

    6. 6

      Review

      Quarterly.

      Growth Marketing Lead quarterly

    First result
    1 month
    Cost
    $0
    Owner
    Growth Marketing Lead

    Smallest test

    Fix the job post template.

    Why it works

    Agree the definitions (registered customers, active users) with Finance, use each consistently with a label, and update the homepage, reviews page, press boilerplate and job posts together.

    Consistent numbers make the proof more credible, and AI assistants repeat what they read.

    Risks and how to handle them

    • Number changes often

      Use "150m+" style ranges with a date.

    Evidence

    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
    • HiringSenior/Principal Product Manager, Trading (Crypto.com App), posted September 22 and October 9, 2026: "Trading sits on the critical path of how 80M+ users experience Crypto.com"; scope covers spot, perpetuals "and the next wave of markets", with stocks, tokenized stocks and options preferred, and "retail trading or gamification" experience that makes "complex markets approachable".Source
    • Your websiteOther programmatic sections: AI-written coin pages at /us/coins-ai/<coin>/ (latest-news, what-is, price-analysis, price-prediction) for coins such as Hyperliquid, Aave and Shiba Inu; a reviews page ("Crypto.com Reviews: See the Latest Ratings"); hreflang alternates for more than 60 locales; a test homepage URL (/us/home-v2) listed in the sitemap.Source

Big bets 3

Larger plays that can change the trajectory.

  • 18

    Crypto.com's navigation lists MCP servers, an AI Agent SDK, a CLI and a Trading Skill Repo, and the trading PM must use AI tools daily. As traders start working through AI assistants, the venue an agent can connect to easily wins the account.

    High impactHigh effort First result in 3 quarters Developer Relations Lead

    First action

    Count accounts already using the MCP servers or CLI.

    How to measure it

    Active agent-connected accounts

    Now
    –
    Target
    +100%
    By
    3 quarters

    Steps

    1. 1

      Baseline

      Current agent usage.

      VP, Product Analytics 2 weeks

    2. 2

      Landing page

      Trade with your assistant.

      Developer Relations Lead 1 month

    3. 3

      Safe defaults

      Read-only, limits, alerts.

      Senior/Principal Product Manager, Trading 1 quarter

    4. 4

      Example skills

      Ten common tasks.

      Developer Relations Lead 1 month

    5. 5

      Compliance review

      Suitability and disclosures.

      Compliance 1 month

    6. 6

      Measure

      Accounts and retention.

      VP, Product Analytics monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Developer Relations Lead

    Smallest test

    Publish one guide for connecting an assistant in read-only mode.

    Why it works

    Treat agent access as a product: a landing page for "trade with your AI assistant", guided setup in the app with safe defaults (read-only first, limits, alerts), example skills, and tracking of accounts opened or reactivated through agent connections.

    Few retail venues make agent trading easy and safe; being first builds habit and word of mouth among power users.

    Risks and how to handle them

    • Agent mistakes cost customers money

      Read-only by default and clear limits.

    Evidence

    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
    • HiringSenior/Principal Product Manager, Trading (Crypto.com App), posted September 22 and October 9, 2026: "Trading sits on the critical path of how 80M+ users experience Crypto.com"; scope covers spot, perpetuals "and the next wave of markets", with stocks, tokenized stocks and options preferred, and "retail trading or gamification" experience that makes "complex markets approachable".Source
    • HiringVP, Product Analytics (San Francisco, Hong Kong, Singapore, posted October 4, 2026): owns "the Amplitude data stack, including instrumentation strategy, event taxonomy"; leads "diagnostic deep-dives into activation, conversion, retention"; must help "product teams move from opinion-led decisions to repeatable test-and-learn practices" and give major launches "clear success criteria and rigorous post-release evaluation".Source
  • 19

    The Strategy Associates are hired for pricing and "CLV Optimization" campaigns, and the onboarding role owns new-user incentives. Flat bonuses overpay low-value sign-ups and underpay the traders worth winning.

    High impactHigh effort First result in 3 quarters (Senior) Strategy Associate

    First action

    Pull first-week signals for last year's cohorts.

    How to measure it

    LTV per incentive dollar

    Now
    –
    Target
    +25%
    By
    3 quarters

    Steps

    1. 1

      Gather data

      Past cohorts.

      VP, Product Analytics 1 month

    2. 2

      Model

      Early LTV bands.

      (Senior) Strategy Associate 1 month

    3. 3

      Design tests

      Incentive by band.

      (Senior) Strategy Associate 2 weeks

    4. 4

      Compliance review

      Fair treatment rules.

      Compliance 1 month

    5. 5

      Run

      One market.

      Senior/Principal Product Manager, User Onboarding & Growth 1 quarter

    6. 6

      Scale

      Budget to winning bands.

      (Senior) Strategy Associate 1 quarter

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    (Senior) Strategy Associate

    Smallest test

    Test two bonus levels for one predicted band.

    Why it works

    Build an early lifetime-value model from first-week signals (product chosen, funding method, first trade size), test incentive levels by predicted band, and move budget to the bands where incentives change behavior.

    Spending where it changes outcomes lowers acquisition cost and raises the quality of new customers.

    Risks and how to handle them

    • Fairness concerns

      Use behavior signals only and review with Compliance.

    Evidence

    • Hiring(Senior) Strategy Associate (Singapore, Taipei, Hong Kong, posted October 21, 2026): projects include "Pricing Analysis & Recommendations" for "fee structures and monetization models" and "CLV Optimization: Ideate high-impact campaigns designed to maximize Customer Lifetime Value".Source
    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source
    • HiringVP, Product Analytics (San Francisco, Hong Kong, Singapore, posted October 4, 2026): owns "the Amplitude data stack, including instrumentation strategy, event taxonomy"; leads "diagnostic deep-dives into activation, conversion, retention"; must help "product teams move from opinion-led decisions to repeatable test-and-learn practices" and give major launches "clear success criteria and rigorous post-release evaluation".Source
  • 20

    Crypto.com's learn hub explains prediction markets vs sports betting and how to choose a first contract, and Polymarket and OG.com compete for the same users. New users who understand payouts trade with more confidence.

    Medium impactHigh effort First result in 3 quarters Product Operations

    First action

    Measure first-contract trades among new predictions users.

    How to measure it

    Second-contract rate

    Now
    –
    Target
    +20%
    By
    3 quarters

    Steps

    1. 1

      Design

      Payout and max loss up front.

      Product Operations, Merchandising & Discovery (OG.com) 1 month

    2. 2

      Compliance review

      Disclosures.

      Compliance 1 month

    3. 3

      Build

      Guided flow.

      Senior/Principal Product Manager, User Onboarding & Growth 1 quarter

    4. 4

      Settle follow-up

      Push and email.

      CRM Manager 1 month

    5. 5

      Test

      Against current flow.

      VP, Product Analytics 1 quarter

    6. 6

      Share with OG.com

      Same flow.

      Product Operations, Merchandising & Discovery (OG.com) 1 quarter

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Product Operations, Merchandising & Discovery (OG.com)

    Smallest test

    Add a "most you can lose" line to the order screen.

    Why it works

    Add a guided first trade: pick an event, see the payout and the most you can lose in plain numbers, place a small trade, and get a follow-up when the event settles explaining the result.

    Clear payout math and a settled first trade build the habit; confusion is what makes people leave.

    Risks and how to handle them

    • Encouraging risky behavior

      Small default amounts and clear limits.

    Evidence

    • Your websiteThe US prediction-markets learn hub has 39 pages, including "fomc-meeting-schedule-2025", "predicting-thanksgiving-black-friday-football-matchups-2025", "predicting-the-2025-college-football-bowl-season" and five Oscars-2026 prediction pages, next to evergreen guides such as "prediction-markets-vs-sports-betting" and "how-to-choose-your-first-event-contract".Source
    • HiringOG.com Product Operations, Merchandising & Discovery (San Francisco, posted August 18, 2026): OG.com is "a fast-growing, CFTC-regulated Prediction Market platform" running "on the rails of North American Derivatives Exchange, Inc. (NADEX)", acquired by Crypto.com in 2022. The role owns "homepage / discovery modules and featured market placement", runs "live merchandising" during games, elections and breaking news, and owns "the calendar against sports, politics, culture, and market-moving news".Source
    • Competitor researchRivals' own homepages: Robinhood, "24/5 Commission-Free Stock Trading & Investing"; Polymarket, "The World's Largest Prediction Market"; Crypto.com's own OG.com, "Prediction Markets & Real-Time Odds" with "live odds, combos, and real-time event trading". Coinbase, Kraken and Kalshi compete for the same US traders.Source
    • HiringSenior/Principal Product Manager, User Onboarding & Growth (Crypto.com App), posted September 28, 2026 in Dubai, Sydney, Singapore, Taipei and Hong Kong and October 9 for the US: "Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet." The role owns "KYC and account opening, activation and referral mechanics, new-product onboarding", partners "with Marketing on acquisition mechanics and remain[s] accountable for what happens after the click", and must "identify where customers drop, size the opportunity, ship interventions".Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 21

    The homepage calls Crypto.com a "Global partner to the best in sport" and leads with NFL game-day predictions. Sponsorship builds awareness, but without tracked codes it is hard to show which deals bring customers.

    Medium impactMedium effort First result in 2 quarters Growth Marketing Lead

    First action

    Create codes for the next three sponsored events.

    How to measure it

    Tracked sponsorship sign-ups

    Now
    –
    Target
    10,000
    By
    2 quarters

    Steps

    1. 1

      Create codes

      Per partner and event.

      Growth Marketing Lead 1 week

    2. 2

      Landing pages

      Event-specific markets.

      Product Operations, Merchandising & Discovery (OG.com) 2 weeks

    3. 3

      Compliance review

      Per venue and state.

      Compliance 2 weeks

    4. 4

      Activate

      Screens and broadcast.

      Growth Marketing Lead per event

    5. 5

      Measure

      Sign-ups and first trades.

      VP, Product Analytics monthly

    6. 6

      Rebalance

      Budget by results.

      Growth Marketing Lead quarterly

    First result
    2 quarters
    Cost
    Existing sponsorship budget
    Owner
    Growth Marketing Lead

    Smallest test

    Run one QR code at one sponsored event.

    Why it works

    Give each sponsorship its own short URL and QR code with a market tied to that night's event, measure sign-ups and first trades by partner, and move budget toward the partners that bring active customers.

    Measured sponsorships justify spend and show which audiences convert.

    Risks and how to handle them

    • Venue rules on promotion

      Check each contract and state rules.

    Evidence

    • Your websiteUS homepage (crypto.com redirects to /us): "150m+ customers globally", "CFTC and SEC regulated", "Instant, zero-fee USD deposits", "4.8 Avg app rating", "Get started in minutes: Sign up, verify, and make your first trade"; hero banners for prediction markets ("Who will take over the house?", "Ready for NFL Game Day?"); "Global partner to the best in sport"; navigation lists MCP Servers, an AI Agent SDK, the CDCX CLI and a Trading Skill Repo.Source
    • HiringOG.com Product Operations, Merchandising & Discovery (San Francisco, posted August 18, 2026): OG.com is "a fast-growing, CFTC-regulated Prediction Market platform" running "on the rails of North American Derivatives Exchange, Inc. (NADEX)", acquired by Crypto.com in 2022. The role owns "homepage / discovery modules and featured market placement", runs "live merchandising" during games, elections and breaking news, and owns "the calendar against sports, politics, culture, and market-moving news".Source
    • HiringVP, Product Analytics (San Francisco, Hong Kong, Singapore, posted October 4, 2026): owns "the Amplitude data stack, including instrumentation strategy, event taxonomy"; leads "diagnostic deep-dives into activation, conversion, retention"; must help "product teams move from opinion-led decisions to repeatable test-and-learn practices" and give major launches "clear success criteria and rigorous post-release evaluation".Source
  • 22

    Crypto.com publishes AI-written "price-prediction" and "price-analysis" pages for each coin. Readers asking "will BTC reach X" are the natural audience for crypto price event contracts, but the pages read as articles.

    Medium impactMedium effort First result in 1 quarter SEO Lead

    First action

    Review the ten most-visited coin pages.

    How to measure it

    Coin-page to trade rate

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Audit

      Top coin pages.

      SEO Lead 1 week

    2. 2

      Review process

      Editor sign-off.

      Growth Marketing Lead 2 weeks

    3. 3

      Disclosure

      AI and date.

      Compliance 1 week

    4. 4

      Market modules

      Related live markets.

      Product Operations, Merchandising & Discovery (OG.com) 1 month

    5. 5

      Prune

      Low-demand coins.

      SEO Lead 2 weeks

    6. 6

      Measure

      Rankings and trades.

      VP, Product Analytics monthly

    First result
    1 quarter
    Cost
    Editing time
    Owner
    SEO Lead

    Smallest test

    Add live markets to the Bitcoin price-prediction page.

    Why it works

    Add human review and a clear AI disclosure to the coin pages, date every forecast, and where allowed show the related live markets ("BTC above X on Friday") with a learn link. Drop pages for coins with little search demand.

    Reviewed content earns trust and rankings, and a live market answers the reader's question better than prose.

    Risks and how to handle them

    • Market modules not allowed in some regions

      Show only where the product is offered.

    Evidence

    • Your websiteOther programmatic sections: AI-written coin pages at /us/coins-ai/<coin>/ (latest-news, what-is, price-analysis, price-prediction) for coins such as Hyperliquid, Aave and Shiba Inu; a reviews page ("Crypto.com Reviews: See the Latest Ratings"); hreflang alternates for more than 60 locales; a test homepage URL (/us/home-v2) listed in the sitemap.Source
    • Your websiteThe US prediction-markets learn hub has 39 pages, including "fomc-meeting-schedule-2025", "predicting-thanksgiving-black-friday-football-matchups-2025", "predicting-the-2025-college-football-bowl-season" and five Oscars-2026 prediction pages, next to evergreen guides such as "prediction-markets-vs-sports-betting" and "how-to-choose-your-first-event-contract".Source
    • HiringOG.com Product Operations, Merchandising & Discovery (San Francisco, posted August 18, 2026): OG.com is "a fast-growing, CFTC-regulated Prediction Market platform" running "on the rails of North American Derivatives Exchange, Inc. (NADEX)", acquired by Crypto.com in 2022. The role owns "homepage / discovery modules and featured market placement", runs "live merchandising" during games, elections and breaking news, and owns "the calendar against sports, politics, culture, and market-moving news".Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Crypto.com did not commission, review or endorse it, and Programmable is not affiliated with Crypto.com. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Crypto.com runs its business.

Something wrong, or do you represent Crypto.com? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Stake template fix, title check, standing referral page, ended campaigns, homepage speed, the 24-hour first-trade journey and evergreen prediction guides.

  2. Days 31 to 6010 ideas

    KYC drop-off, instant fund-and-trade, multi-product onboarding, activation-based referrals, the VIP path, the shared event calendar, the experiment registry, win-back journeys, stock pages and one customer number.

  3. Days 61 to 905 ideas

    Big bets and wildcards: AI agents as a channel, value-based incentives, a guided first event contract, tracked sponsorships and reviewed coin pages.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value many markets in one app: crypto, stocks, predictions. The most cited problem: verification steps before the first trade.

  • Instant, zero-fee USD deposits
  • Understanding fees and payouts
  • In their words: “first trade”

Market

Competitive landscape

5 competitors compared: Coinbase, Robinhood, Kraken, Polymarket and 1 more.

  • Gap to exploit: One verified account for crypto, stocks and predictions
  • Coinbase: Crypto-first product range
  • Robinhood: Smaller crypto range

Hiring signals

Crypto.com is hiring to convert and keep customers, not only to attract them.

  • Senior/Principal Product Manager, User Onboarding & Growth: Accountable for what happens after the click. Ideas 1, 3, 8, 10.
  • CRM Manager: Braze lifecycle, gamification and reactivation. Ideas 6, 11, 15.
  • VP, Product Analytics: Amplitude and test-and-learn. Ideas 8, 14.

From the team that wrote this playbook

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