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  • Roadmap
  • Research

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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Nov 9, 2026
  1. Programmable
  2. Playbooks
  3. Phaidon
Phaidon logo

growth playbook · Nov 9, 2026

phaidon.com (opens in a new tab)

Phaidon growth playbook

Diagnosis

Phaidon has one of the strongest catalogues in creative publishing (The Silver Spoon alone has sold more than 6 million copies, Phaidon Kids more than 3 million), a busy Stories blog and events programme, and a direct store that sells everything from $5 board books to $6,500 artworks.

The direct channel is leaking value: search engines index raw .oembed data files and several English copies of the same pages, the homepage just misses Google's speed line for real visitors, events are duplicated in the sitemap, and the only public review profile sits unclaimed at 1.8 stars.

This playbook fixes those first, then connects books to Artspace editions, corporate gifting, recipes, kids gifting and author-led referral, and finishes with bigger bets on a collectors' membership, a custom publishing studio and shop-in-shops.

Growth Score

6/10

Biggest Opportunity

Turn the catalogue's reach into direct, repeat buyers: make every author, collection, recipe and edition findable as a real page, then move book buyers on to Artspace editions, gifting and membership.

Biggest Risk

Direct buyers can get the same books from Amazon, bookshops and rivals such as Taschen, Thames & Hudson, Assouline and Rizzoli, so a slow, duplicated site and a weak public service reputation push them back to other retailers.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Stop search engines listing raw ".oembed" data files instead of Phaidon's author and collection pages

    Add a Disallow rule for .oembed files to robots.txt.liquid and submit the ten worst indexed feeds for removal.

    High impact First result in 2-4 weeks
  2. 2

    Claim the 1.8-star Trustpilot profile and invite every delivered order to review

    Claim the profile and reply to the five most recent reviews.

    High impact First result in 1 month
  3. 3

    Send dispatch, delay and pre-order emails so no order goes quiet

    List orders older than ten days with no dispatch.

    High impact First result in 2 weeks

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

    1 of these are things Programmable can build and run for you.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 8Fill-ins · 6Reconsider · 5
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Search engines have indexed Shopify's ".oembed" files for Phaidon's collection pages as if they were pages: "kate moss.oembed", "emily king.oembed", "ralph ball.oembed", "end of year sale 20 off copy.oembed?page=5", "books.oembed?page=78", repeated across the en-us, en-gb, en-ca and en-eu storefronts. Each one is a JSON feed of titles and prices, not a page anyone can shop. Someone searching for a Phaidon author or collection can land on data instead of the books, and crawlers spend their time on feeds and leftover "copy" sale collections instead of the 2,375 Stories and events posts and the product pages.

    High impactLow effort First result in 2-4 weeks Head of E commerce

    First action

    Add a Disallow rule for .oembed files to robots.txt.liquid and submit the ten worst indexed feeds for removal.

    How to measure it

    Author and collection page search clicks

    Now
    –
    Target
    +20%, with zero .oembed URLs indexed
    By
    60 days

    Steps

    1. 1

      List the indexed feeds

      Export indexed URLs containing ".oembed" from Search Console and Bing, by storefront.

      SEO Manager 1 day

    2. 2

      Block the feeds

      Add Disallow: /*.oembed to robots.txt.liquid for every storefront path.

      Shopify Developer 2 hours

    3. 3

      Request removals

      Submit removal requests for the indexed feeds, starting with author and sale collections.

      SEO Manager 1 day

    4. 4

      Clear leftover collections

      Unpublish or redirect duplicate "copy" and expired sale collections.

      Head of E-commerce 2 days

    5. 5

      Strengthen the real pages

      Self-canonicals, titles and two-line descriptions on author and collection pages.

      SEO Manager 1 week

    6. 6

      Measure

      Indexed feed count and author/collection clicks, weekly for eight weeks.

      Digital Marketing Manager weekly

    First result
    2-4 weeks
    Cost
    $0, staff time only
    Owner
    Head of E commerce

    Smallest test

    Block .oembed files today and check in two weeks how many feeds are still indexed.

    Why it works

    Edit the Shopify theme's robots.txt.liquid to disallow /*.oembed (and /*/collections/*.oembed) for every storefront, ask search engines to drop the indexed feeds with Search Console and Bing Webmaster Tools removal requests, and unpublish or redirect leftover collections such as the "20 off copy" sale. Then check that every author and collection page has a self-canonical, a real title and a short description so it can take the place of the feed in results. Track impressions and clicks for author and collection pages before and after.

    Phaidon's author and collection pages are high-intent: someone searching an artist, architect or chef with "Phaidon" is close to buying. Removing the feeds gives those pages the result instead of a JSON file, and focuses crawling on pages that sell. It is a theme change and a few removal requests, with no new content needed.

    Ready to use

    ChecklistoEmbed clean-up list

    [ ] robots.txt.liquid: Disallow: /*.oembed
    [ ] Same rule served on every storefront path (en-us, en-gb, en-ca, en-eu, en-anz)
    [ ] Removal requests for indexed feeds (authors and sales first)
    [ ] Unpublish or redirect "copy" and expired sale collections
    [ ] Self-canonical, title and description on each author and collection page
    [ ] Check embeds still work
    [ ] Weekly count of indexed .oembed URLs

    Risks and how to handle them

    • A tool or partner relies on the .oembed feeds

      Blocking crawling does not switch the feeds off; check embeds still work after the change.

    • Blocked files can linger in results, because a blocked URL is not recrawled

      Use removal requests for existing feeds, strengthen the real pages so they replace them, and check the count monthly.

    Evidence

    • Search resultsIndexed pages (checked November 3, 2026) include raw ".oembed" data files for collection pages across the en-us, en-gb, en-ca and en-eu storefronts, with titles such as "kate moss.oembed", "emily king.oembed", "ralph ball.oembed", "end of year sale 20 off copy.oembed?page=5" and "books.oembed?page=78". Each is a JSON feed (provider "Phaidon") listing titles, prices and stock, not a shoppable page.Source
    • Your websiteSitemap (checked November 3, 2026): 2,375 URLs under /blogs, the latest dated October 30, 2026. Event posts repeat with numbered suffixes: "Cooking Demonstration with Eric Bediat" plus -1, -2, -3 and -4 (October 16-19, 2026), and "Book Talk with Ping Zhu" -2, -3 and -4.Source
    • Your websiteHomepage and store (November 3, 2026): "Home of the creative arts – Discover books from Phaidon and Monacelli, plus limited-edition artworks from Artspace"; headline "First Look: Fall Books". A Shopify store with prices from $4.75 to $6,500 (median $54.95 across 250 products sampled), Apple Pay, Google Pay and Shop Pay, a Klaviyo newsletter, an UpPromote affiliate program and a 14-day return window; no customer testimonials and no live chat. In the last year Klaviyo and Microsoft Clarity were added and HubSpot removed.Source
  • 02

    The site as a whole passes Google's loading test for real visitors (LCP 2,086 ms), but the homepage does not: 2,653 ms at the 75th percentile, about 0.15 seconds over the 2.5-second line, and LCP is the only failing metric. The slowest element is the hero image, behind 0.7 s of render-blocking requests and a 6.1 MB page.

    Medium impactLow effort First result in 4 weeks Shopify Developer

    First action

    Add a preload and fetchpriority="high" to the first hero image in the theme.

    How to measure it

    Homepage field LCP

    Now
    –
    Target
    Under 2,500 ms
    By
    45 days

    Steps

    1. 1

      Find the hero

      Confirm the first media-item image is the LCP element on mobile and desktop.

      Shopify Developer 2 hours

    2. 2

      Preload it

      Preload with fetchpriority="high" and remove lazy loading on the first slide.

      Shopify Developer 2 hours

    3. 3

      Size it

      Responsive srcset so phones get a phone-sized image.

      Shopify Developer 1 day

    4. 4

      Defer the rest

      Load tag manager, marketing pixels and payment buttons after the hero.

      Shopify Developer 2 days

    5. 5

      Re-test

      PageSpeed lab and field data.

      Head of E-commerce 1 day

    6. 6

      Watch field data

      Check the 28-day real-user LCP weekly.

      Head of E-commerce weekly

    First result
    4 weeks
    Cost
    Developer time
    Owner
    Shopify Developer

    Smallest test

    Preload the first hero image and re-run PageSpeed.

    Why it works

    Preload the hero image with fetchpriority="high", serve it at the right size per device, stop lazy-loading it, and move non-essential scripts after it. Re-test with PageSpeed and watch the real-user number over the next 28 days.

    The gap is small and caused by one element, so a narrow fix can move the homepage into the passing group, and a faster first view helps every campaign that lands there.

    Risks and how to handle them

    • Carousel changes break merchandising

      Keep the carousel; only change how the first slide loads.

    Evidence

    • PageSpeedHomepage (/en-us, November 3, 2026): mobile score 42/100 (desktop 51). Real Chrome users: homepage LCP 2,653 ms at the 75th percentile, failing Core Web Vitals on LCP only (INP 165 ms, CLS 0), while the whole site's LCP is 2,086 ms and steady. Lab: 6.1 MB, 522 requests, 7,157 DOM elements, 18 third parties sending 1.79 MB (Google Tag Manager 514 ms of blocking, PayPal 396 KB, Klaviyo 319 KB in 39 requests); the LCP element is the hero image; render-blocking requests cost about 0.7 s and 677 KB of JavaScript is unused.Source
  • 03

    The sitemap carries the same event several times with numbered suffixes: a cooking demonstration with -1 to -4 versions and a children's book talk with -2 to -4, all within days of each other. Each copy competes with the others in search, and a visitor cannot see all dates and cities in one place.

    Medium impactLow effort First result in 1 month Events Manager

    First action

    List every event post with a numbered suffix.

    How to measure it

    Event RSVPs

    Now
    –
    Target
    +25% per event
    By
    90 days

    Steps

    1. 1

      List duplicates

      All event posts ending -1, -2, -3, -4.

      SEO Manager 1 day

    2. 2

      Design the page

      One event with a dates-and-venues table.

      Events Manager 2 days

    3. 3

      Merge

      Move all dates to the main page.

      Events Manager 2 days

    4. 4

      Redirect

      301 the numbered copies to the main page.

      Shopify Developer 1 day

    5. 5

      Fix the process

      New dates are added, not posted again.

      Events Manager 1 day

    6. 6

      Track

      RSVPs and search clicks per event.

      Digital Marketing Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    Events Manager

    Smallest test

    Merge one cooking demonstration's five posts this week.

    Why it works

    Give each event one page that lists every date and venue with its own RSVP or ticket link, redirect the numbered copies to it, and change the publishing process so a new date is added to the existing page instead of creating a new post.

    One strong page per event ranks better than four weak copies, and a visitor who sees every date is more likely to find one that suits them.

    Risks and how to handle them

    • Copies exist for different storefronts on purpose

      Keep one page per event and show local dates first by storefront.

    Evidence

    • Your websiteSitemap (checked November 3, 2026): 2,375 URLs under /blogs, the latest dated October 30, 2026. Event posts repeat with numbered suffixes: "Cooking Demonstration with Eric Bediat" plus -1, -2, -3 and -4 (October 16-19, 2026), and "Book Talk with Ping Zhu" -2, -3 and -4.Source
    • Your websiteEvents pages: book talks in Brooklyn inside the Phaidon Design Bookstore at Hudson Wilder, a DUMBO design studio (May 14, 2026), and in London at the V&A (July 23, 2026), alongside the autumn 2026 cooking demonstrations and children's book talks.Source
  • 04

    The only Trustpilot profile for Phaidon is for the old uk.phaidon.com domain: 1.8 stars from 19 reviews, 84% one-star, unclaimed and with no history of inviting reviews. It is built almost entirely from complaints, while the store itself shows no customer testimonials. Happy buyers have never been asked.

    High impactLow effort First result in 1 month Customer Service Manager

    First action

    Claim the profile and reply to the five most recent reviews.

    How to measure it

    TrustScore

    Now
    –
    Target
    4.0+ from 200+ reviews
    By
    6 months

    Steps

    1. 1

      Claim

      Claim the profile and set the domain to phaidon.com.

      Customer Service Manager 1 day

    2. 2

      Reply

      Answer recent reviews and fix open cases.

      Customer Service Manager 1 week

    3. 3

      Set up invitations

      Klaviyo flow seven days after delivery.

      CRM Manager 2 days

    4. 4

      Route bad experiences

      Low scores open a service ticket the same day.

      Customer Service Manager 2 days

    5. 5

      Show reviews

      Ratings on product pages once there are enough.

      Head of E-commerce 1 month

    6. 6

      Report

      Score, volume and themes each month.

      Customer Service Manager monthly

    First result
    1 month
    Cost
    Free Trustpilot plan or a low-cost review app
    Owner
    Customer Service Manager

    Smallest test

    Invite one month of delivered orders and compare the scores.

    Why it works

    Claim the profile, point it to phaidon.com, reply to every review from the last three years, and send a review invitation a week after delivery through Klaviyo. Show product reviews or ratings on the store once there is a steady flow.

    Most direct buyers are satisfied but silent; asking them changes the average quickly, and replies show future buyers that service problems get answered.

    Risks and how to handle them

    • Invitations surface more complaints

      Fix the delivery emails first (idea 6) and answer every complaint.

    • Review rules

      Invite every buyer, not only happy ones, so the score stays credible.

    Evidence

    • ReviewsTrustpilot profile for uk.phaidon.com (checked November 3, 2026): TrustScore 1.8 from 19 reviews, 84% one-star; unclaimed, with no history of inviting reviews; 4 reviews in the last 12 months, the latest in July 2026. Themes: late or missing deliveries, unanswered emails, cancellations and slow refunds, signed or limited editions replaced by unsigned copies, a damaged book (2026) and a cookbook without an index (2026).Source
    • Your websiteHomepage and store (November 3, 2026): "Home of the creative arts – Discover books from Phaidon and Monacelli, plus limited-edition artworks from Artspace"; headline "First Look: Fall Books". A Shopify store with prices from $4.75 to $6,500 (median $54.95 across 250 products sampled), Apple Pay, Google Pay and Shop Pay, a Klaviyo newsletter, an UpPromote affiliate program and a 14-day return window; no customer testimonials and no live chat. In the last year Klaviyo and Microsoft Clarity were added and HubSpot removed.Source
  • 05

    The homepage loads 18 third-party services sending 1.79 MB, more than a quarter of the page. Google Tag Manager alone blocks the main thread for 514 ms, PayPal sends 396 KB and Klaviyo 39 requests. HubSpot was removed this year and Clarity added, alongside Google Analytics and LittleData, so analytics now overlap.

    Medium impactLow effort First result in 3 weeks Head of E commerce

    First action

    Export the tag manager container and list each tag's owner.

    How to measure it

    Third-party KB

    Now
    –
    Target
    -40%
    By
    60 days

    Steps

    1. 1

      Inventory

      Every script, app and tag with its owner.

      Head of E-commerce 2 days

    2. 2

      Remove orphans

      Tags with no owner or leftover from removed tools.

      Shopify Developer 1 day

    3. 3

      Pick one analytics path

      Decide which tools answer which questions.

      Digital Marketing Manager 2 days

    4. 4

      Scope payment buttons

      Load wallet buttons on product and cart pages only.

      Shopify Developer 2 days

    5. 5

      Delay marketing tags

      Fire after the page is interactive.

      Shopify Developer 2 days

    6. 6

      Re-audit

      Every quarter.

      Head of E-commerce quarterly

    First result
    3 weeks
    Cost
    Staff time
    Owner
    Head of E commerce

    Smallest test

    Remove one unowned tag and re-test the homepage.

    Why it works

    List every tool, its owner and what it is used for; remove what nobody owns, keep one analytics path, load payment buttons only on product and cart pages, and delay marketing tags until after the page is usable. Repeat the audit every quarter.

    Unowned and duplicate tools slow every page and muddy the numbers; removing them is quick and makes later tests trustworthy.

    Risks and how to handle them

    • Removing a tag breaks attribution

      Remove one at a time and check reports for a week.

    Evidence

    • PageSpeedHomepage (/en-us, November 3, 2026): mobile score 42/100 (desktop 51). Real Chrome users: homepage LCP 2,653 ms at the 75th percentile, failing Core Web Vitals on LCP only (INP 165 ms, CLS 0), while the whole site's LCP is 2,086 ms and steady. Lab: 6.1 MB, 522 requests, 7,157 DOM elements, 18 third parties sending 1.79 MB (Google Tag Manager 514 ms of blocking, PayPal 396 KB, Klaviyo 319 KB in 39 requests); the LCP element is the hero image; render-blocking requests cost about 0.7 s and 677 KB of JavaScript is unused.Source
    • Your websiteHomepage and store (November 3, 2026): "Home of the creative arts – Discover books from Phaidon and Monacelli, plus limited-edition artworks from Artspace"; headline "First Look: Fall Books". A Shopify store with prices from $4.75 to $6,500 (median $54.95 across 250 products sampled), Apple Pay, Google Pay and Shop Pay, a Klaviyo newsletter, an UpPromote affiliate program and a 14-day return window; no customer testimonials and no live chat. In the last year Klaviyo and Microsoft Clarity were added and HubSpot removed.Source
  • 06

    The most common complaint in Phaidon's public reviews is not the books: it is orders that went weeks without an update, cancellations for missing stock and refunds that took too long. Phaidon already runs Klaviyo on Shopify, which can send these messages automatically.

    High impactLow effort First result in 2 weeks CRM Manager

    First action

    List orders older than ten days with no dispatch.

    How to measure it

    WISMO contact rate

    Now
    –
    Target
    -50%
    By
    90 days

    Steps

    1. 1

      Measure

      Order-status emails per 100 orders today.

      Customer Service Manager 2 days

    2. 2

      Confirm flow

      Expected dispatch date in the confirmation.

      CRM Manager 1 day

    3. 3

      Dispatch flow

      Tracking link on dispatch.

      CRM Manager 1 day

    4. 4

      Delay flow

      Triggered after a set number of days unshipped.

      CRM Manager 2 days

    5. 5

      Pre-order flow

      Updates until publication day.

      CRM Manager 2 days

    6. 6

      Show dates on pages

      Expected dispatch on pre-orders and editions.

      Head of E-commerce 1 week

    First result
    2 weeks
    Cost
    Existing Klaviyo plan
    Owner
    CRM Manager

    Smallest test

    Turn on the delay email for one storefront first.

    Why it works

    Build four Klaviyo flows: order confirmed with an expected dispatch date, dispatched with tracking, a proactive delay note with an option to cancel or swap, and pre-order updates up to publication. Add the expected dispatch date to product pages for pre-orders and limited editions.

    Buyers forgive a delay they are told about; silence is what turns into one-star reviews and lost repeat buyers.

    Risks and how to handle them

    • Warehouse data arrives late

      Base the delay trigger on order age, not warehouse status.

    Evidence

    • ReviewsTrustpilot profile for uk.phaidon.com (checked November 3, 2026): TrustScore 1.8 from 19 reviews, 84% one-star; unclaimed, with no history of inviting reviews; 4 reviews in the last 12 months, the latest in July 2026. Themes: late or missing deliveries, unanswered emails, cancellations and slow refunds, signed or limited editions replaced by unsigned copies, a damaged book (2026) and a cookbook without an index (2026).Source
    • Your websiteHomepage and store (November 3, 2026): "Home of the creative arts – Discover books from Phaidon and Monacelli, plus limited-edition artworks from Artspace"; headline "First Look: Fall Books". A Shopify store with prices from $4.75 to $6,500 (median $54.95 across 250 products sampled), Apple Pay, Google Pay and Shop Pay, a Klaviyo newsletter, an UpPromote affiliate program and a 14-day return window; no customer testimonials and no live chat. In the last year Klaviyo and Microsoft Clarity were added and HubSpot removed.Source

This quarter 10

The core plays for the next three months.

  • 07

    The site declares 236 English locale variants, from en-ac to en-zw, and the same story or event is indexed at several paths (/blogs/, /en-gb/, /en-ca/, /en-us/, /en-eu/). All are in English with the same text. Search engines have to choose between near-identical copies, and links and shares are split across them.

    High impactMedium effort First result in 2 months SEO Manager

    First action

    Export the hreflang set and list the storefronts with different prices.

    How to measure it

    Organic clicks

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Map markets

      Which locales differ in price, currency or shipping.

      Head of E-commerce 1 week

    2. 2

      Decide the set

      Five or six storefronts plus x-default.

      SEO Manager 2 days

    3. 3

      Canonical editorial

      One URL for each Story and event.

      Shopify Developer 1 week

    4. 4

      Update hreflang

      Replace the 236-code set.

      Shopify Developer 1 week

    5. 5

      Check indexing

      Search Console by country.

      SEO Manager 4 weeks

    6. 6

      Report

      Clicks per market before and after.

      Digital Marketing Manager monthly

    First result
    2 months
    Cost
    Developer time
    Owner
    SEO Manager

    Smallest test

    Make one Stories section canonical to a single URL and compare clicks.

    Why it works

    Keep locale versions only where something really changes (currency, prices, shipping: US, UK, EU, Canada, Australia and New Zealand), map every other country to the nearest of those, add x-default, and make editorial content (Stories, events) canonical to one URL for all markets.

    Fewer, stronger URLs rank better and are easier to measure; buyers still see their own currency through the store's market settings.

    Risks and how to handle them

    • Traffic dips while search engines re-index

      Change editorial pages first, store pages second.

    Builds on

    Evidence

    • Search resultsThe same story is indexed at /blogs/stories/, /en-gb/blogs/stories/ and /en-ca/blogs/stories/, and the same event at /en-us/, /en-gb/ and /en-eu/ (checked November 3, 2026); the site declares 236 English locale variants, from en-ac to en-zw, all in English.Source
    • Search resultsIndexed pages (checked November 3, 2026) include raw ".oembed" data files for collection pages across the en-us, en-gb, en-ca and en-eu storefronts, with titles such as "kate moss.oembed", "emily king.oembed", "ralph ball.oembed", "end of year sale 20 off copy.oembed?page=5" and "books.oembed?page=78". Each is a JSON feed (provider "Phaidon") listing titles, prices and stock, not a shoppable page.Source
  • 08

    Phaidon sells books from about $5 and Artspace editions up to $6,500 in the same store, and its artists and authors increasingly have both: Sho Shibuya's silkscreen, Jenny Walton's prints, a Sanlé Sory print. The median book is $54.95, so a book buyer who already loves an artist is the best prospect for a print.

    High impactMedium effort First result in 1 month Head of Artspace

    First action

    List every artist or author with both a book and an edition.

    How to measure it

    Edition sales to book buyers

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Match

      Books and editions by the same artist or author.

      Head of Artspace 1 week

    2. 2

      Design the block

      Image, edition size, price, one button.

      Head of E-commerce 1 week

    3. 3

      Build

      Product metafield linking book and edition.

      Shopify Developer 1 week

    4. 4

      Reverse link

      "Read the book" on edition pages.

      Shopify Developer 2 days

    5. 5

      Email flow

      Edition offer to buyers of the book.

      CRM Manager 1 week

    6. 6

      Measure

      Click-through and edition sales.

      Digital Marketing Manager monthly

    First result
    1 month
    Cost
    Developer time
    Owner
    Head of Artspace

    Smallest test

    Add the block to five book pages with matching editions.

    Why it works

    On every book page whose artist or author has an Artspace edition, add a "Collect the edition" block with the print, its edition size and price. Do the reverse on print pages ("Read the book"), and add a Klaviyo flow that offers the edition to buyers of the book a few weeks after delivery.

    It connects a $55 purchase to a much larger one using interest the buyer has already shown, without extra traffic.

    Risks and how to handle them

    • Editions sell out

      Show "sold out, join the list" and use it for the next edition.

    Evidence

    • Search resultsArtspace on phaidon.com (search results, November 3, 2026): Phaidon, Artspace and Monacelli present limited-edition prints by their artists and authors, such as Sho Shibuya's silkscreen "February 11" and a trio of prints by Jenny Walton; collections include "Artspace group show works over 2500".Source
    • Your websiteHomepage and store (November 3, 2026): "Home of the creative arts – Discover books from Phaidon and Monacelli, plus limited-edition artworks from Artspace"; headline "First Look: Fall Books". A Shopify store with prices from $4.75 to $6,500 (median $54.95 across 250 products sampled), Apple Pay, Google Pay and Shop Pay, a Klaviyo newsletter, an UpPromote affiliate program and a 14-day return window; no customer testimonials and no live chat. In the last year Klaviyo and Microsoft Clarity were added and HubSpot removed.Source
    • Your websiteStories blog: new interviews every few days, such as three generations of fashion photographers on working with Grace Coddington (October 28, 2026), the Mon Lapin chefs (October 23), Dominic Bradbury on architects' houses (October 20), a Sanlé Sory limited-edition print (October 13) and the V&A curator Fiona Rogers on Great Women Photographers (October 5).Source
  • 09

    Phaidon has a Concierge service with tiered discounts on orders of 10 or more books, but the indexed page sits at an older /about-phaidon/ address rather than in the current Shopify store. Architecture, design and hospitality firms buy books as client and staff gifts, and Phaidon already has partnerships with hotel and financial brands.

    High impactMedium effort First result in 6 weeks Special Sales Manager

    First action

    Check where the Concierge page now leads and how many requests it gets.

    How to measure it

    Gifting quotes

    Now
    –
    Target
    40 a quarter
    By
    2 quarters

    Steps

    1. 1

      Audit

      Current Concierge page, requests and order sizes.

      Special Sales Manager 2 days

    2. 2

      Curate sets

      Five subject sets at three budgets.

      Special Sales Manager 1 week

    3. 3

      Build the page

      Tiers, sets, extras and a quote form.

      Head of E-commerce 2 weeks

    4. 4

      Redirect

      Old Concierge URL to the new page.

      Shopify Developer 1 hour

    5. 5

      Promote

      Past business buyers and LinkedIn.

      Digital Marketing Manager 1 month

    6. 6

      Track

      Quotes, wins and order size.

      Special Sales Manager monthly

    First result
    6 weeks
    Cost
    Staff time and a small LinkedIn budget
    Owner
    Special Sales Manager

    Smallest test

    Publish one gifting page with three sets and a form.

    Why it works

    Build a gifting page in the store: curated sets by subject and budget, the discount tiers, gift wrapping and bookplates or notes, and a quote form that goes to the special sales team. Promote it to past buyers with company email domains and on LinkedIn to design and architecture firms.

    One corporate order can equal dozens of consumer orders, and a findable page with clear tiers turns an unknown service into inbound demand.

    Risks and how to handle them

    • Undercutting trade accounts

      Keep tiers in line with existing special-sales terms.

    Evidence

    • Search resultsa Phaidon Concierge page, at the older /about-phaidon/ address, offers corporate buyers tiered discounts on orders of 10 or more books through Phaidon's team.Source
    • PressShelf Awareness (January 27, 2026): Phaidon named its chief operating officer since 2015 as CEO of Phaidon, the Monacelli Press and Artspace. He led the 2020 Monacelli acquisition, set up publishing partnerships with the Leading Hotels of the World, Edward Jones and Wrightwood 659, and plans to "publish the extraordinary books and limited editions for which Phaidon is known".Source
  • 10

    Phaidon has about two dozen national-cuisine volumes with at least 350 recipes each, plus The Silver Spoon at more than 6 million copies. Recipe searches are among the biggest on the web, and every one of these books holds recipes people search for. The Stories blog covers chefs, but the recipes themselves are not working as a way in.

    High impactMedium effort First result in 2 months Commissioning Editor

    First action

    Agree with rights and authors which recipes can be published.

    How to measure it

    Recipe-page cookbook orders

    Now
    –
    Target
    500 a quarter
    By
    2 quarters

    Steps

    1. 1

      Clear rights

      One or two recipes per book.

      Commissioning Editor, Food 2 weeks

    2. 2

      Template

      Recipe page with structured data and book link.

      Shopify Developer 1 week

    3. 3

      Publish

      First ten cuisines.

      Digital Marketing Manager 1 month

    4. 4

      Hub page

      Recipes by country.

      SEO Manager 1 week

    5. 5

      Email

      Recipes in the food welcome series.

      CRM Manager 1 week

    6. 6

      Measure

      Traffic and orders per recipe.

      Digital Marketing Manager monthly

    First result
    2 months
    Cost
    Editorial and developer time
    Owner
    Commissioning Editor, Food

    Smallest test

    Publish three recipes from one book and track sales of that book.

    Why it works

    For each national-cuisine book, publish one or two signature recipes with Recipe structured data, the book's photography and a clear "350 more in the book" link. Group them by country and add them to the Klaviyo welcome series for food buyers.

    A free recipe shows the book's quality and turns a recipe search into a book sale.

    Risks and how to handle them

    • Giving away the book

      One or two recipes from 350; the rest stay in print.

    Evidence

    • PressPublishers Weekly (November 2023): Phaidon entered cookbooks in 2005 with The Silver Spoon, which has sold more than 6 million copies; it has published well over 100 cooking titles, including about two dozen national-cuisine volumes with at least 350 recipes each (such as The Korean Cookbook and The North African Cookbook), plus chef books from Massimo Bottura, René Redzepi and others.Source
    • Your websiteStories blog: new interviews every few days, such as three generations of fashion photographers on working with Grace Coddington (October 28, 2026), the Mon Lapin chefs (October 23), Dominic Bradbury on architects' houses (October 20), a Sanlé Sory limited-edition print (October 13) and the V&A curator Fiona Rogers on Great Women Photographers (October 5).Source
  • 11

    Phaidon's list covers art, architecture, design, fashion, photography, food and children's books, and the store sells from $5 board books to $6,500 artworks. One newsletter for all of them means most readers see mostly books they would never buy. Klaviyo, added this year, can segment by what people browse and buy.

    High impactMedium effort First result in 1 month CRM Manager

    First action

    Tag the last 12 months of buyers by product category.

    How to measure it

    Revenue per recipient

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Tag products

      Subject tags on every product.

      Head of E-commerce 1 week

    2. 2

      Build segments

      From orders and browsing.

      CRM Manager 1 week

    3. 3

      Ask on signup

      One preference question.

      CRM Manager 2 days

    4. 4

      Plan content

      Releases, Stories and events per segment.

      Digital Marketing Manager 1 week

    5. 5

      Test

      Segmented against the single newsletter.

      CRM Manager 1 month

    6. 6

      Scale

      Roll out to all storefronts.

      CRM Manager 1 month

    First result
    1 month
    Cost
    Existing Klaviyo plan
    Owner
    CRM Manager

    Smallest test

    Send the food segment its own email next week.

    Why it works

    Build interest segments from purchases, browsing and a one-question preference on signup, then send each segment its own new-release, Stories and events mix. Keep one shared monthly highlight for everyone.

    Relevant emails get more clicks and fewer unsubscribes, and new releases reach the people most likely to buy them.

    Risks and how to handle them

    • More emails to write

      Reuse one set of blocks across segments.

    Evidence

    • Company backgroundPhaidon Press, founded in 1923 and based in London, publishes books on art, architecture, design, fashion, photography and popular culture, as well as cookbooks, children's books and travel books.Source
    • Your websiteHomepage and store (November 3, 2026): "Home of the creative arts – Discover books from Phaidon and Monacelli, plus limited-edition artworks from Artspace"; headline "First Look: Fall Books". A Shopify store with prices from $4.75 to $6,500 (median $54.95 across 250 products sampled), Apple Pay, Google Pay and Shop Pay, a Klaviyo newsletter, an UpPromote affiliate program and a 14-day return window; no customer testimonials and no live chat. In the last year Klaviyo and Microsoft Clarity were added and HubSpot removed.Source
  • 12

    Phaidon Kids has sold more than 3 million copies in over 50 countries, publishes 8-12 titles a year and has been on Oprah's Favorite Things lists. The buyer is usually an adult choosing a gift, who needs to know the age, the format and whether it fits a child who likes art, food or nature.

    Medium impactMedium effort First result in 1 month Publisher

    First action

    Add age bands to every Phaidon Kids product.

    How to measure it

    Kids landing page conversion

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Tag ages

      Age band and interest on every title.

      Publisher, Phaidon Kids 1 week

    2. 2

      Build sets

      Three price points.

      Publisher, Phaidon Kids 1 week

    3. 3

      Build the page

      Filters by age and interest.

      Head of E-commerce 2 weeks

    4. 4

      Flag proof

      Mark Oprah's Favorite Things titles.

      Digital Marketing Manager 1 day

    5. 5

      Promote

      Email to past buyers and social.

      CRM Manager 2 weeks

    6. 6

      Measure

      Conversion and average order.

      Digital Marketing Manager monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    Publisher, Phaidon Kids

    Smallest test

    Add age bands to the top 20 kids titles.

    Why it works

    Build a kids landing page sorted by age band and interest, with the Oprah's Favorite Things titles flagged, ready-made sets at three prices and a gift note option. Promote it to past buyers of art and design books, who often buy for children too.

    Gift buyers decide faster when the store answers "which age, which book" for them.

    Risks and how to handle them

    • Age bands feel limiting

      Show bands as a guide, not a rule.

    Evidence

    • PressPublishers Weekly (February 2025): Phaidon Kids turned 20, publishes 8-12 titles a year and has sold more than 3 million copies in over 50 countries; titles have appeared on Oprah's Favorite Things lists; the anniversary used weekly social giveaways and gift boxes for 25 influencers.Source
  • 13

    Phaidon runs an UpPromote affiliate program and publishes chefs, architects, artists and designers with large audiences of their own. When they post about their book they usually link to a general retailer, so Phaidon earns less and learns nothing about the buyer.

    High impactMedium effort First result in 6 weeks Affiliate Manager

    First action

    Invite the authors of the next ten releases to the program.

    How to measure it

    Author-link orders

    Now
    –
    Target
    1,000 a quarter
    By
    2 quarters

    Steps

    1. 1

      Set terms

      Commission or charity option.

      Affiliate Manager 1 week

    2. 2

      Build the toolkit

      Images, copy and offers.

      Publicity Director 1 week

    3. 3

      Invite new authors

      Next ten releases first.

      Publicity Director 2 weeks

    4. 4

      Invite interviewees

      People featured in Stories.

      Affiliate Manager 1 month

    5. 5

      Report

      Quarterly sales to each author.

      Affiliate Manager quarterly

    6. 6

      Expand

      Backlist authors with active audiences.

      Affiliate Manager ongoing

    First result
    6 weeks
    Cost
    Commission on sales
    Owner
    Affiliate Manager

    Smallest test

    Give links to three authors with launches this quarter.

    Why it works

    Offer each author and featured interviewee a personal affiliate link and a small toolkit (cover images, a signed-copy or bookplate offer, event dates). Pay a commission or donate it to a cause they choose, and share their sales each quarter.

    Authors already promote their books; giving them a reason to link to Phaidon moves those buyers to the direct store, where they can also find prints and events.

    Risks and how to handle them

    • Retail partners object

      Let authors keep retailer links too; focus the direct link on signed copies.

    Evidence

    • Your websiteHomepage and store (November 3, 2026): "Home of the creative arts – Discover books from Phaidon and Monacelli, plus limited-edition artworks from Artspace"; headline "First Look: Fall Books". A Shopify store with prices from $4.75 to $6,500 (median $54.95 across 250 products sampled), Apple Pay, Google Pay and Shop Pay, a Klaviyo newsletter, an UpPromote affiliate program and a 14-day return window; no customer testimonials and no live chat. In the last year Klaviyo and Microsoft Clarity were added and HubSpot removed.Source
    • PressPublishers Weekly (November 2023): Phaidon entered cookbooks in 2005 with The Silver Spoon, which has sold more than 6 million copies; it has published well over 100 cooking titles, including about two dozen national-cuisine volumes with at least 350 recipes each (such as The Korean Cookbook and The North African Cookbook), plus chef books from Massimo Bottura, René Redzepi and others.Source
    • Your websiteStories blog: new interviews every few days, such as three generations of fashion photographers on working with Grace Coddington (October 28, 2026), the Mon Lapin chefs (October 23), Dominic Bradbury on architects' houses (October 20), a Sanlé Sory limited-edition print (October 13) and the V&A curator Fiona Rogers on Great Women Photographers (October 5).Source
  • 14

    Phaidon already has a collection per author (the ones whose .oembed feeds are indexed, such as Emily King or Ralph Ball), and the Stories blog interviews authors every few days. But the collection is only a grid of books; the interview, the event and any print sit elsewhere.

    Medium impactMedium effort First result in 2 months SEO Manager

    First action

    Rank author collections by search impressions.

    How to measure it

    Author page clicks

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Rank authors

      Search demand and sales.

      SEO Manager 1 week

    2. 2

      Template

      Bio, Stories, events, editions, books.

      Shopify Developer 2 weeks

    3. 3

      Write bios

      Top 50 authors.

      Digital Marketing Manager 1 month

    4. 4

      Link Stories

      Interviews to author pages.

      Digital Marketing Manager 2 weeks

    5. 5

      Add structured data

      Person and Book markup.

      SEO Manager 1 week

    6. 6

      Measure

      Clicks and sales per author page.

      SEO Manager monthly

    First result
    2 months
    Cost
    Editorial and developer time
    Owner
    SEO Manager

    Smallest test

    Build ten author pages and compare with ten untouched.

    Why it works

    Add to each author collection a short bio, the latest Stories interview, upcoming events and any Artspace edition, starting with the 50 authors with the most search demand. Link Stories interviews back to the author page.

    Searches for a creator's name are where book buyers start; a full author page answers them better than a grid or a retailer listing.

    Risks and how to handle them

    • Bios go stale

      Pull events and Stories automatically by tag.

    Builds on

    Evidence

    • Search resultsIndexed pages (checked November 3, 2026) include raw ".oembed" data files for collection pages across the en-us, en-gb, en-ca and en-eu storefronts, with titles such as "kate moss.oembed", "emily king.oembed", "ralph ball.oembed", "end of year sale 20 off copy.oembed?page=5" and "books.oembed?page=78". Each is a JSON feed (provider "Phaidon") listing titles, prices and stock, not a shoppable page.Source
    • Your websiteStories blog: new interviews every few days, such as three generations of fashion photographers on working with Grace Coddington (October 28, 2026), the Mon Lapin chefs (October 23), Dominic Bradbury on architects' houses (October 20), a Sanlé Sory limited-edition print (October 13) and the V&A curator Fiona Rogers on Great Women Photographers (October 5).Source
  • 15

    Phaidon runs a steady programme of book talks and cooking demonstrations, from the Brooklyn design bookstore to the V&A. Each guest is a proven fan of a subject and an author, but unless the RSVP flows into Klaviyo with the event and city, that interest is lost after the night.

    Medium impactLow effort First result in 1 month Events Manager

    First action

    Connect the RSVP form for the next event to Klaviyo.

    How to measure it

    Event guest conversion

    Now
    –
    Target
    15%
    By
    2 quarters

    Steps

    1. 1

      Connect RSVPs

      Every form into Klaviyo with tags.

      CRM Manager 2 days

    2. 2

      Agree signed stock

      Signed copies or bookplates per event.

      Events Manager 1 week

    3. 3

      Follow-up flow

      Thank-you and offer the next day.

      CRM Manager 2 days

    4. 4

      City lists

      Invites to future events nearby.

      CRM Manager 1 week

    5. 5

      On-site capture

      QR code for walk-ins.

      Events Manager 1 day

    6. 6

      Report

      Guests, orders and revenue per event.

      Events Manager monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    Events Manager

    Smallest test

    Run the follow-up flow for one event.

    Why it works

    Route every event RSVP into Klaviyo with the author, subject and city, send a thank-you the next day with a signed or bookplated copy offer, and invite guests to future events in their city.

    Event guests convert far better than cold subscribers, and a signed copy is something only Phaidon can offer.

    Risks and how to handle them

    • Consent

      Ask for marketing consent on the RSVP form.

    Builds on

    Evidence

    • Your websiteEvents pages: book talks in Brooklyn inside the Phaidon Design Bookstore at Hudson Wilder, a DUMBO design studio (May 14, 2026), and in London at the V&A (July 23, 2026), alongside the autumn 2026 cooking demonstrations and children's book talks.Source
    • Your websiteSitemap (checked November 3, 2026): 2,375 URLs under /blogs, the latest dated October 30, 2026. Event posts repeat with numbered suffixes: "Cooking Demonstration with Eric Bediat" plus -1, -2, -3 and -4 (October 16-19, 2026), and "Book Talk with Ping Zhu" -2, -3 and -4.Source
  • 16

    Phaidon USA already sells wholesale to independent shops through Faire, but a shop owner who finds a Phaidon book in a design store and searches "Phaidon wholesale" has no page on phaidon.com telling them how to stock it.

    Medium impactLow effort First result in 1 month Sales Director

    First action

    Write the page with the Faire link and a trade contact.

    How to measure it

    New stockists

    Now
    –
    Target
    50 a quarter
    By
    2 quarters

    Steps

    1. 1

      Agree the offer

      Small shops on Faire, larger accounts direct.

      Sales Director, North America 1 week

    2. 2

      Build display sets

      Kids, food and design starter sets.

      Sales Director, North America 1 week

    3. 3

      Write the page

      Stockists, sets, links and contact.

      Digital Marketing Manager 2 days

    4. 4

      Link it

      Footer, events and Concierge pages.

      Shopify Developer 1 day

    5. 5

      Promote

      Trade shows and LinkedIn.

      Sales Director, North America ongoing

    6. 6

      Track

      New accounts by source.

      Sales Director, North America monthly

    First result
    1 month
    Cost
    $0
    Owner
    Sales Director, North America

    Smallest test

    Publish the page and track trade enquiries for a month.

    Why it works

    Publish a short trade page: who stocks Phaidon, bestselling categories for gift and design shops (kids, food, design), ready-made display sets, the Faire link for small shops and a contact for larger accounts. Link it from the footer and from event pages.

    Every new independent stockist is a permanent display for the brand; making it easy to start brings in shops the sales team would never reach one by one.

    Risks and how to handle them

    • Conflict with distributors outside the US

      Show the right trade contact per region.

    Evidence

    • Search resultsPhaidon USA sells wholesale to independent shops through a Faire storefront.Source
    • PressPublishers Weekly (February 2025): Phaidon Kids turned 20, publishes 8-12 titles a year and has sold more than 3 million copies in over 50 countries; titles have appeared on Oprah's Favorite Things lists; the anniversary used weekly social giveaways and gift boxes for 25 influencers.Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    Phaidon has what most publishers lack for a membership: limited-edition prints, signed books, author events in New York and London and a steady flow of new releases. Taschen, its closest rival, shows no membership or loyalty program on its homepage, so the gap is open.

    High impactHigh effort First result in 1 quarter Head of E commerce

    First action

    Survey edition buyers on which benefits they would pay for.

    How to measure it

    Members

    Now
    –
    Target
    2,000
    By
    12 months

    Steps

    1. 1

      Survey

      Edition and repeat buyers.

      CRM Manager 2 weeks

    2. 2

      Price it

      Benefits and annual fee.

      Head of E-commerce 2 weeks

    3. 3

      Build

      Membership product and member pricing in Shopify.

      Shopify Developer 1 month

    4. 4

      Secure benefits

      Signed copies and edition allocations.

      Head of Artspace 1 month

    5. 5

      Founding invite

      Past edition buyers first.

      CRM Manager 2 weeks

    6. 6

      Member events

      New York and London.

      Events Manager quarterly

    7. 7

      Measure

      Renewals and spend per member.

      Head of E-commerce quarterly

    First result
    1 quarter
    Cost
    Developer time and benefit costs
    Owner
    Head of E commerce

    Smallest test

    Offer a founding membership to 500 past edition buyers.

    Why it works

    Launch an annual membership with first access to each Artspace edition, a guaranteed signed copy of selected releases, free shipping, member events and a members' price on new books. Start with an invitation to past edition buyers and repeat book buyers.

    Members buy more often and directly, and early access to limited editions is a benefit only Phaidon can give.

    Risks and how to handle them

    • Too few members to cover benefits

      Start with a founding cohort and digital benefits.

    • Signed-copy promises not kept

      Only promise titles with signing already agreed.

    Builds on

    Evidence

    • Competitor researchTaschen's homepage: "Books for Optimists Since 1980" and "the world's leading art-book publisher", with Limited Editions (numbered, signed) and Gifts in the main navigation and a store locator; no membership or loyalty program is shown.Source
    • Search resultsArtspace on phaidon.com (search results, November 3, 2026): Phaidon, Artspace and Monacelli present limited-edition prints by their artists and authors, such as Sho Shibuya's silkscreen "February 11" and a trio of prints by Jenny Walton; collections include "Artspace group show works over 2500".Source
    • Your websiteEvents pages: book talks in Brooklyn inside the Phaidon Design Bookstore at Hudson Wilder, a DUMBO design studio (May 14, 2026), and in London at the V&A (July 23, 2026), alongside the autumn 2026 cooking demonstrations and children's book talks.Source
  • 18

    Phaidon's new CEO built publishing partnerships with the Leading Hotels of the World, Edward Jones and Wrightwood 659 before taking the top job. That is a repeatable business: organisations that want a book with Phaidon's design and name. There is no public page inviting it.

    High impactHigh effort First result in 2 quarters Head of Partnerships

    First action

    Write case studies of the three existing partnerships, with the partners' approval.

    How to measure it

    Custom projects signed

    Now
    –
    Target
    4 a year
    By
    12 months

    Steps

    1. 1

      Write case studies

      Existing partnerships, approved by partners.

      Head of Partnerships 1 month

    2. 2

      Define formats

      Types, sizes, timelines, price bands.

      Head of Partnerships 2 weeks

    3. 3

      Build the page

      Formats, cases and brief form.

      Digital Marketing Manager 2 weeks

    4. 4

      Target list

      Hotel groups, brands, museums, foundations.

      Head of Partnerships 2 weeks

    5. 5

      Outreach

      Direct approaches and events.

      Head of Partnerships ongoing

    6. 6

      Review

      Pipeline and margins each quarter.

      Head of Partnerships quarterly

    First result
    2 quarters
    Cost
    One dedicated lead and editorial capacity
    Owner
    Head of Partnerships

    Smallest test

    Publish the page with one case study and track briefs.

    Build the prospect list. The list compiled from public sources, verified, deduplicated and delivered to your CRM. Usually live within days.

    Book a working session

    Why it works

    Package custom publishing as a service: a page with past partnerships, formats (anniversary books, hotel and destination books, collection catalogues), timelines and a brief form. Target luxury hotel groups, design brands, museums and foundations with outreach and case studies.

    Partners pay for editorial and production, often commit to large print runs, and the books carry the Phaidon name into new places.

    Risks and how to handle them

    • Brand dilution

      Keep editorial control and decline poor fits.

    Evidence

    • PressShelf Awareness (January 27, 2026): Phaidon named its chief operating officer since 2015 as CEO of Phaidon, the Monacelli Press and Artspace. He led the 2020 Monacelli acquisition, set up publishing partnerships with the Leading Hotels of the World, Edward Jones and Wrightwood 659, and plans to "publish the extraordinary books and limited editions for which Phaidon is known".Source
  • 19

    Phaidon already has a Design Bookstore inside Hudson Wilder, a design studio in DUMBO, and uses it for author talks. Design showrooms, boutique hotels and concept stores want curated books; a branded shelf with events is more than a wholesale order.

    Medium impactHigh effort First result in 2 quarters Sales Director

    First action

    Measure sales and event turnout at the Brooklyn store.

    How to measure it

    Shop-in-shop revenue

    Now
    –
    Target
    Three profitable pilots
    By
    12 months

    Steps

    1. 1

      Learn from Brooklyn

      Sales, mix and events.

      Sales Director, North America 2 weeks

    2. 2

      Define the package

      Shelf, fixture, events, terms.

      Sales Director, North America 1 month

    3. 3

      Pick pilots

      A showroom, a hotel, a concept store.

      Head of Partnerships 1 month

    4. 4

      Launch

      Opening event at each.

      Events Manager 1 quarter

    5. 5

      Connect online

      QR codes and tracked links.

      Digital Marketing Manager 1 week

    6. 6

      Review

      Keep, change or stop each pilot.

      Sales Director, North America 6 months

    First result
    2 quarters
    Cost
    Fixtures, stock on consignment and event costs
    Owner
    Sales Director, North America

    Smallest test

    Add one partner shelf with a single launch event.

    Why it works

    Turn the Brooklyn model into a package: a curated shelf by theme, a branded fixture, two author events a year and a QR code to the online store for anything not on the shelf. Pilot three locations, then offer it through the wholesale and partnerships teams.

    Each location sells books, hosts events that grow the email list and puts Phaidon in front of design buyers where they already spend.

    Risks and how to handle them

    • Slow-moving stock

      Rotate the shelf by season and sell-through.

    Builds on

    Evidence

    • Your websiteEvents pages: book talks in Brooklyn inside the Phaidon Design Bookstore at Hudson Wilder, a DUMBO design studio (May 14, 2026), and in London at the V&A (July 23, 2026), alongside the autumn 2026 cooking demonstrations and children's book talks.Source
    • Search resultsPhaidon USA sells wholesale to independent shops through a Faire storefront.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 20

    Phaidon's range runs from $5 board books to $100+ monographs and artworks over $2,500, across a dozen subjects. A gift buyer who is not an expert has no simple way to choose, and the store has no live chat to ask.

    Medium impactMedium effort First result in 1 month Head of E commerce

    First action

    Write the three questions and map answers to 30 titles.

    How to measure it

    Quiz-to-order rate

    Now
    –
    Target
    8%
    By
    2 quarters

    Steps

    1. 1

      Write questions

      Recipient, passion, budget.

      Digital Marketing Manager 2 days

    2. 2

      Map titles

      Answers to books and sets.

      Head of E-commerce 1 week

    3. 3

      Build

      Quiz app or simple theme section.

      Shopify Developer 2 weeks

    4. 4

      Capture email

      Optional, with results sent by email.

      CRM Manager 2 days

    5. 5

      Promote

      Homepage, email and social.

      Digital Marketing Manager ongoing

    6. 6

      Tune

      Swap titles that are not chosen.

      Head of E-commerce monthly

    First result
    1 month
    Cost
    Quiz app subscription or developer time
    Owner
    Head of E commerce

    Smallest test

    A static gift guide page with the same three choices.

    Why it works

    Build a short quiz (who is it for, what do they love, what budget) that returns three books and one set, using the subject tags from idea 11. Promote it in email, on social and on the homepage in gifting seasons.

    It turns browsing into a confident choice and captures the buyer's email and interests for later.

    Risks and how to handle them

    • Adds weight to the site

      Load the quiz only on its own page.

    Builds on

    Evidence

    • Your websiteHomepage and store (November 3, 2026): "Home of the creative arts – Discover books from Phaidon and Monacelli, plus limited-edition artworks from Artspace"; headline "First Look: Fall Books". A Shopify store with prices from $4.75 to $6,500 (median $54.95 across 250 products sampled), Apple Pay, Google Pay and Shop Pay, a Klaviyo newsletter, an UpPromote affiliate program and a 14-day return window; no customer testimonials and no live chat. In the last year Klaviyo and Microsoft Clarity were added and HubSpot removed.Source
    • Company backgroundPhaidon Press, founded in 1923 and based in London, publishes books on art, architecture, design, fashion, photography and popular culture, as well as cookbooks, children's books and travel books.Source
  • 21

    Several public reviews describe ordering a signed or limited copy and being offered an unsigned one instead. Signed editions are a reason to buy direct rather than from a general retailer, so any doubt about them weakens Phaidon's best direct-buying argument.

    Medium impactLow effort First result in 1 month Customer Service Manager

    First action

    Check how signed stock is tracked in Shopify today.

    How to measure it

    Signed-edition conversion

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Audit stock

      How signed copies are counted and allocated.

      Head of E-commerce 1 week

    2. 2

      Separate variants

      Signed copies as their own stock item.

      Shopify Developer 1 week

    3. 3

      Write the promise

      Refund or unsigned plus credit.

      Customer Service Manager 2 days

    4. 4

      Show it

      On signed-edition pages and in the confirmation email.

      Head of E-commerce 2 days

    5. 5

      Train service

      Standard replies.

      Customer Service Manager 1 day

    6. 6

      Track

      Substitutions and conversion.

      Customer Service Manager monthly

    First result
    1 month
    Cost
    Credits on the rare unfilled order
    Owner
    Customer Service Manager

    Smallest test

    Add the promise to the next signed release.

    Why it works

    Show live signed stock on signed-edition pages, reserve the signed copy at checkout, and publish a simple promise: if the signed copy cannot be supplied, the buyer chooses a full refund or an unsigned copy with a credit. Train service on the wording.

    A clear promise removes the risk from a premium purchase and turns a past complaint into a selling point.

    Risks and how to handle them

    • Signing schedules slip

      Only list signed stock already in the warehouse, or mark pre-signed dates clearly.

    Evidence

    • ReviewsTrustpilot profile for uk.phaidon.com (checked November 3, 2026): TrustScore 1.8 from 19 reviews, 84% one-star; unclaimed, with no history of inviting reviews; 4 reviews in the last 12 months, the latest in July 2026. Themes: late or missing deliveries, unanswered emails, cancellations and slow refunds, signed or limited editions replaced by unsigned copies, a damaged book (2026) and a cookbook without an index (2026).Source
    • Competitor researchTaschen's homepage: "Books for Optimists Since 1980" and "the world's leading art-book publisher", with Limited Editions (numbered, signed) and Gifts in the main navigation and a store locator; no membership or loyalty program is shown.Source
  • 22

    A 2026 review complained that a Phaidon cookbook had no usable index. With volumes of 350 or more recipes, finding a dish matters, and an online index (by ingredient, region and course) is something a buyer uses for years and a browser uses to decide.

    Medium impactMedium effort First result in 2 months Commissioning Editor

    First action

    Export the index data for one national-cuisine book from production files.

    How to measure it

    Indexed cookbook conversion

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Pick the first book

      A bestselling national-cuisine volume.

      Commissioning Editor, Food 1 day

    2. 2

      Extract the data

      Recipe names, ingredients, pages.

      Commissioning Editor, Food 2 weeks

    3. 3

      Build the index page

      Search and filters.

      Shopify Developer 2 weeks

    4. 4

      Link it

      Product pages and reprints.

      Head of E-commerce 1 week

    5. 5

      Measure

      Use and conversion.

      Digital Marketing Manager monthly

    6. 6

      Extend

      The other national-cuisine books.

      Commissioning Editor, Food 2 quarters

    First result
    2 months
    Cost
    Editorial and developer time
    Owner
    Commissioning Editor, Food

    Smallest test

    Publish one book's index and compare its conversion.

    Why it works

    Publish a searchable index for each national-cuisine volume: recipe names in English and the original language, ingredients, course and page number. Make it public as a preview, and link it from product pages and the inside cover of reprints.

    It answers a real complaint, shows the depth of each book before purchase and brings owners back to phaidon.com, where they see new releases.

    Risks and how to handle them

    • Index reveals too much

      Show names and pages, not the recipes.

    Builds on

    Evidence

    • ReviewsTrustpilot profile for uk.phaidon.com (checked November 3, 2026): TrustScore 1.8 from 19 reviews, 84% one-star; unclaimed, with no history of inviting reviews; 4 reviews in the last 12 months, the latest in July 2026. Themes: late or missing deliveries, unanswered emails, cancellations and slow refunds, signed or limited editions replaced by unsigned copies, a damaged book (2026) and a cookbook without an index (2026).Source
    • PressPublishers Weekly (November 2023): Phaidon entered cookbooks in 2005 with The Silver Spoon, which has sold more than 6 million copies; it has published well over 100 cooking titles, including about two dozen national-cuisine volumes with at least 350 recipes each (such as The Korean Cookbook and The North African Cookbook), plus chef books from Massimo Bottura, René Redzepi and others.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

Have it built

ProgrammableAgency

1 of the 22 ideas are things Programmable builds and runs for its customers: pages, outreach, prospect lists, booking flows and monitors. Pick one, or send the whole list.

Prospect lists1The list compiled from public sources, verified, deduplicated and delivered to your CRM.

A 30-minute session with the engineer who would build it, not a sales call. You leave with a plan whether or not you hire us.

Book a working session

Usually live within days.

Website review of phaidon.com More example playbooks and reviews

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on November 9, 2026, and cites them throughout. Phaidon did not commission, review or endorse it, and Programmable is not affiliated with Phaidon. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Phaidon runs its business.

Something wrong, or do you represent Phaidon? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Clean up search (oembed files), the homepage hero speed, duplicate events and third-party scripts; claim the review profile and fix post-purchase emails.

  2. Days 31 to 6010 ideas

    Locale consolidation, author pages, book-to-print cross-sell, corporate gifting, recipes, interest segments, kids gifting, author links, event capture and the wholesale page.

  3. Days 61 to 906 ideas

    Commit to the big bets (collectors' membership, custom publishing studio, shop-in-shops) and test the wildcards.

The research behind the plan

2 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value beautifully designed, authoritative books on art, design, architecture and food. The most cited problem: late or missing deliveries with no update.

  • Signed and limited editions and artist prints
  • Emails to customer service going unanswered
  • In their words: “coffee table book”

Market

Competitive landscape

5 competitors compared: Taschen, Thames & Hudson, Assouline, Rizzoli and 1 more.

  • Gap to exploit: A membership that links books, signed copies, prints and events
  • Taschen: No membership or loyalty program shown
  • Thames & Hudson: Overlaps directly with Phaidon's core list

From the team that wrote this playbook

All products
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  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
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