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Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. Phantom
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growth playbook · Oct 23, 2026

phantom.com (opens in a new tab)

Phantom growth playbook

Diagnosis

Phantom is one of the largest consumer crypto apps (20M+ monthly users, #1 in Google Play finance) and its hiring shows where growth comes next: a US creator and affiliate program built from zero, data and ML for attribution, onboarding and churn, an invite-only VIP program and business development for distribution.

The gaps are around the creator program: no public page for the Creator Tier, referral codes that only work on mobile, generic share previews and token pages that need compliance review before creators link them. This playbook gives creators a front door first, then attribution, product-specific briefs and safety-first onboarding.

Growth Score

8/10

Biggest Opportunity

Turn the Creator Tier already written into the terms into a public, compliant creator program with clean attribution.

Biggest Risk

Creator promotion of trading products can drift into return claims; Phantom needs approved wording and review before the program scales.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Give the new US creator program a public front door: a /creators page that turns the Creator Tier into an application

    Draft the page copy and the five application questions with Legal this week.

    High impact First result in 3 weeks
  2. 2

    Close the desktop leak in referral links: creator traffic from YouTube and X lands on desktop, but codes only apply in the mobile app

    Measure the share of /r/ visits on desktop and how many become mobile signups.

    High impact First result in 1 month
  3. 3

    Make every referral link preview show who shared it

    Mock three preview cards and test them in a group chat.

    Medium impact First result in 2 weeks

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 8 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 1Big bets · 12Fill-ins · 4Reconsider · 4
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Phantom's Referral Terms already define a Creator Tier (escalated fee share, custom splits, per-campaign tracking, a Creator Agreement), and the new Growth Partnerships Lead is building the US influencer program "from zero to one". But phantom.com has no page for it: /creators, /affiliates, /partners and /referral all return 404, and the only referral page in the sitemap is the legal terms. A creator who searches "Phantom affiliate program" today finds terms, not a way in.

    High impactLow effort First result in 3 weeks Growth Partnerships Lead

    First action

    Draft the page copy and the five application questions with Legal this week.

    How to measure it

    Approved creator applications

    Now
    –
    Target
    50 in the first 60 days
    By
    60 days

    Steps

    1. 1

      Write the page

      Program summary, who it is for, how to apply, in plain language.

      Senior Copywriter 3 days

    2. 2

      Approve the claims

      A short list of approved product statements and required risk wording for perps and predictions.

      Legal and Compliance 1 week

    3. 3

      Build the form

      Channels, audience country, topics and links; US only at launch.

      Growth Product team 3 days

    4. 4

      Score applicants

      Audience fit, content quality and past disclosures.

      Growth Partnerships Lead 2 days

    5. 5

      Add the brand kit

      Logos, product screenshots and the disclosure template.

      Senior Copywriter 2 days

    6. 6

      Link it

      Footer, the referral terms page and the help article.

      Web platform engineering 1 day

    7. 7

      Review weekly

      Applications, approvals and first referrals per creator.

      Growth Partnerships Lead weekly

    First result
    3 weeks
    Cost
    Design and legal review time
    Owner
    Growth Partnerships Lead

    Smallest test

    Put a one-paragraph creator section with an application link on the help article for two weeks and count sign-ups.

    Why it works

    Publish one /creators page: who it is for (crypto educators, trading and prediction-market creators, newsletters), what the Creator Tier offers in plain words, a short application (channels, audience country, topics), the promotion rules from section 12 (no paid search on "Phantom", disclose the relationship), a brand kit link and a library of approved claims for spot, perps and predictions. Route applications to the partnerships team with a fit score, and link the page from the footer next to Press Kit.

    Inbound applicants self-select and arrive pre-briefed, so the first hire spends time signing and supporting partners instead of cold-sourcing them, and every creator starts from compliance-approved wording.

    Ready to use

    Checklist/creators page launch list

    [ ] Plain-language Creator Tier summary
    [ ] Who it is for and who it is not for
    [ ] Application form (channels, US audience share, topics)
    [ ] Promotion rules: no paid search on "Phantom", disclose the relationship
    [ ] Approved claims for spot, perps and predictions, with risk wording
    [ ] Brand kit and disclosure template
    [ ] Footer link next to Press Kit
    [ ] Routing and weekly review

    Risks and how to handle them

    • Low-quality or non-US applicants

      Ask for audience country and links up front and approve by hand.

    • Creators overstate returns

      Approved claims only, a written disclosure rule and removal for breaches.

    Evidence

    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
    • Your websiteReferral Program Terms (last updated August 19, 2026): section 7 "Creator Tier" offers creators and affiliates "escalated Fee Share rates, longer earning windows, adjustable referrer/referee reward splits, per-campaign tracking, and different payout timing" under a separate Creator Agreement; section 12 bars paid search on "Phantom" and paid social "except as permitted in a Creator Agreement", and requires disclosure of "any material connection".Source
    • Your websiteSitemaps (checked October 22, 2026): 295 main URLs plus 300 /apps and 5,028 /tokens pages; the only referral page is the terms; /referral, /referrals, /affiliates, /affiliate, /creators, /partners and /ambassadors all return 404; /earn is listed (lastmod June 5, 2026) but returns 404 (checked twice); en-GB copies such as /en-GB/ carry their own canonical and no hreflang.Source
    • Help centerHelp article "Refer friends and earn with Phantom" (created September 22, 2026): referrers get 25% of the net trading fees from a friend's eligible trades for three months and friends get 10% of their own eligible fees back, paid in CASH; "Referral codes can only be applied during signup in the Phantom mobile app", not the browser extension or Terminal; "The app doesn't currently show the expiry date or how much time remains."Source
    • HiringSenior Copywriter (brand creative, Remote-US, posted August 19, 2026): copy for "website, email, social media, push notifications, in-app communications, blogs, newsletters, and press releases", across "product, partnerships, brand, content, influencer, and experiential marketing", for "20M+ monthly active users"; asked to "use data-driven insights to optimize copy performance".Source
  • 02

    The help center says referral codes "can only be applied during signup in the Phantom mobile app", not in the browser extension or Terminal, and cannot be added after signup. Creator content is often watched on desktop, so a viewer who installs the extension from a creator link loses the creator's attribution and their own 10% rebate.

    High impactMedium effort First result in 1 month Growth Product team

    First action

    Measure the share of /r/ visits on desktop and how many become mobile signups.

    How to measure it

    Desktop /r/ visits that become mobile signups

    Now
    –
    Target
    +30%
    By
    60 days

    Steps

    1. 1

      Measure the split

      /r/ visits by device and signups by platform.

      Senior Data Engineer 3 days

    2. 2

      Redesign desktop

      QR first, with the code shown and auto-applied.

      Growth Product team 1 week

    3. 3

      Add a send-to-phone link

      Email or SMS the referral link.

      Growth Product team 1 week

    4. 4

      Show the rebate end date

      In the fee breakdown and profile.

      Growth Product team 2 weeks

    5. 5

      Update the help article

      Explain the mobile step for creators.

      Senior Copywriter 1 day

    6. 6

      Test

      A/B the new desktop layout in Eppo.

      Senior Data Engineer 3 weeks

    First result
    1 month
    Cost
    Product time
    Owner
    Growth Product team

    Smallest test

    Swap the desktop hero to the QR code on one creator's link for two weeks.

    Why it works

    On /r/ pages opened on desktop, lead with the QR code ("scan to sign up on your phone, the code is applied for you") and push the extension install below it; send a reminder email or SMS link if the visitor enters one; and show referred users their rebate end date in the app, which the help article says is not shown today.

    Fixing attribution on the device creators actually drive makes every creator dollar count, and visible rebate dates make the referral offer feel real.

    Risks and how to handle them

    • More steps for desktop users

      Keep the extension option one click away.

    Evidence

    • Help centerHelp article "Refer friends and earn with Phantom" (created September 22, 2026): referrers get 25% of the net trading fees from a friend's eligible trades for three months and friends get 10% of their own eligible fees back, paid in CASH; "Referral codes can only be applied during signup in the Phantom mobile app", not the browser extension or Terminal; "The app doesn't currently show the expiry date or how much time remains."Source
    • Your websiteReferral landing page (phantom.com/r/<username>, checked on /r/phantom): title "Join Phantom today and get 10% off trading fees", a download button with "Code auto-applied", three steps and a link to the Referral Terms; the share preview uses one generic image and the description "Your home for trading crypto, predictions, and more" whoever shares it; the page is noindex. The @phantom profile shown there has 630K followers.Source
    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
  • 03

    Every /r/<username> link shares the same generic image and the line "Your home for trading crypto, predictions, and more", even though the page itself knows the referrer, their followers and the 10% offer. On X, Telegram and Discord the preview is the ad.

    Medium impactLow effort First result in 2 weeks Senior Copywriter

    First action

    Mock three preview cards and test them in a group chat.

    How to measure it

    Referral link click-through

    Now
    –
    Target
    +20%
    By
    60 days

    Steps

    1. 1

      Design the card

      Avatar, handle, offer and terms line.

      Senior Copywriter 2 days

    2. 2

      Generate images

      Open Graph image per username.

      Web platform engineering 1 week

    3. 3

      Set the title

      "<handle> invited you to Phantom".

      Senior Copywriter 1 day

    4. 4

      Creator variants

      Approved campaign headlines.

      Legal and Compliance 1 week

    5. 5

      Check previews

      X, Telegram, Discord, iMessage.

      Web platform engineering 1 day

    6. 6

      Measure

      Clicks per share before and after.

      Senior Data Engineer monthly

    First result
    2 weeks
    Cost
    Engineering time
    Owner
    Senior Copywriter

    Smallest test

    Make the card for the @phantom profile link first.

    Why it works

    Generate the share image per referrer: their avatar and handle, "invited you to Phantom" and the 10% fee rebate, with the required terms line. Give Creator Tier partners a campaign variant with their own headline approved by Legal.

    People click links from people they know; a personal preview turns a generic link into an invitation.

    Risks and how to handle them

    • Offensive usernames on cards

      Only render cards for verified or reviewed profiles.

    Evidence

    • Your websiteReferral landing page (phantom.com/r/<username>, checked on /r/phantom): title "Join Phantom today and get 10% off trading fees", a download button with "Code auto-applied", three steps and a link to the Referral Terms; the share preview uses one generic image and the description "Your home for trading crypto, predictions, and more" whoever shares it; the page is noindex. The @phantom profile shown there has 630K followers.Source
    • Your websiteReferral Program Terms (last updated August 19, 2026): section 7 "Creator Tier" offers creators and affiliates "escalated Fee Share rates, longer earning windows, adjustable referrer/referee reward splits, per-campaign tracking, and different payout timing" under a separate Creator Agreement; section 12 bars paid search on "Phantom" and paid social "except as permitted in a Creator Agreement", and requires disclosure of "any material connection".Source
    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
  • 04

    The /trade page is titled "Crypto and NFT Wallet - Solana | Ethereum | Polygon", the positioning from an earlier Phantom, while the homepage says "Your home for trading crypto, predictions, and more". The sitemap also lists /earn, which returns 404.

    Medium impactLow effort First result in 2 weeks Senior Copywriter

    First action

    Rewrite the /trade title and description today.

    How to measure it

    Search click-through on /trade

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Rewrite the title

      Trading tokens, perps and predictions.

      Senior Copywriter 1 hour

    2. 2

      Fix /earn

      Redirect to the closest live page or drop it.

      Web platform engineering 1 hour

    3. 3

      Scan the sitemap

      Status of every URL.

      Web platform engineering 1 day

    4. 4

      Check other titles

      Pages still saying NFT wallet.

      Senior Copywriter 1 day

    5. 5

      Resubmit

      Sitemap in Search Console.

      Web platform engineering 1 hour

    6. 6

      Monitor

      Weekly status check.

      Web platform engineering weekly

    First result
    2 weeks
    Cost
    None
    Owner
    Senior Copywriter

    Smallest test

    Change the /trade title.

    Why it works

    Give /trade a title and description about trading tokens, perps and predictions in one app, remove or redirect /earn, and check the other sitemap URLs for errors weekly.

    Search results and AI answers quote titles; old titles tell new users Phantom is an NFT wallet.

    Risks and how to handle them

    • Redirect loses traffic

      Redirect to the most similar page.

    Evidence

    • Your websiteThe /trade page title is still "Phantom - Crypto and NFT Wallet - Solana | Ethereum | Polygon", while the homepage title is "Phantom: Your home for trading crypto, predictions, and more".Source
    • Your websiteSitemaps (checked October 22, 2026): 295 main URLs plus 300 /apps and 5,028 /tokens pages; the only referral page is the terms; /referral, /referrals, /affiliates, /affiliate, /creators, /partners and /ambassadors all return 404; /earn is listed (lastmod June 5, 2026) but returns 404 (checked twice); en-GB copies such as /en-GB/ carry their own canonical and no hreflang.Source
    • HiringSenior Copywriter (brand creative, Remote-US, posted August 19, 2026): copy for "website, email, social media, push notifications, in-app communications, blogs, newsletters, and press releases", across "product, partnerships, brand, content, influencer, and experiential marketing", for "20M+ monthly active users"; asked to "use data-driven insights to optimize copy performance".Source
  • 05

    Google's test finds that the largest thing to appear on the mobile homepage is the cookie banner text, and real visitors fail Core Web Vitals on loading (4.1 s at the 75th percentile). The page weighs 4.1 MB with 951 KB of unused JavaScript and 2.36 MB from third parties.

    High impactMedium effort First result in 1 month Web platform engineering

    First action

    Profile the consent script and the tag manager on a mid-range phone.

    How to measure it

    Field LCP

    Now
    –
    Target
    under 2.5 s
    By
    90 days

    Steps

    1. 1

      Profile

      Waterfall on a mid-range phone.

      Web platform engineering 2 days

    2. 2

      Lighten consent

      Server-rendered banner, script after paint.

      Web platform engineering 1 week

    3. 3

      Defer tags

      Tag manager and status widget.

      Web platform engineering 3 days

    4. 4

      Split bundles

      Remove unused JavaScript per page.

      Web platform engineering 2 weeks

    5. 5

      Check tracking

      Rudderstack and analytics still fire.

      Senior Data Engineer 2 days

    6. 6

      Monitor

      Field LCP weekly.

      Web platform engineering weekly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Web platform engineering

    Smallest test

    Defer the status widget and remeasure.

    Why it works

    Render the consent banner as light server HTML instead of waiting for the consent script, defer the tag manager and status widget until after first paint, split the JavaScript per page, and track mobile LCP for the homepage and /r/ pages every week.

    Most creator and campaign traffic lands on mobile; every second of loading costs downloads.

    Risks and how to handle them

    • Consent compliance

      Keep the same choices and defaults; only change how it loads.

    Evidence

    • Google PageSpeedHomepage, mobile (October 22, 2026): performance 50; lab LCP 17.5 s; real visitors fail Core Web Vitals on LCP (p75 4.1 s; INP 171 ms and CLS 0 pass); the LCP element is the cookie banner text ("Our website uses cookies including third-party tracking technologies..."); 4.1 MB, 158 requests, 951 KB of unused JavaScript, 2.36 MB from third parties, 1.3 s of render-blocking requests. Chrome UX Report origin LCP is 3.3 s and 13% faster than before.Source
    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
  • 06

    The About page says "a team of 100+" and its story stops at the January 2025 Series C with 15M+ users, while the homepage says 20+ million users and job posts say around 180 people, #1 in Google Play finance and Forbes Fintech 50.

    Medium impactLow effort First result in 1 week Communications

    First action

    List the milestones since January 2025.

    How to measure it

    Clicks to /creators and press

    Now
    –
    Target
    +25%
    By
    60 days

    Steps

    1. 1

      List milestones

      Since the Series C.

      Communications 1 day

    2. 2

      Update numbers

      Team, users, rankings.

      Communications 1 day

    3. 3

      Write copy

      Short timeline entries.

      Senior Copywriter 1 day

    4. 4

      Legal check

      Product claims.

      Legal and Compliance 2 days

    5. 5

      Add links

      Press kit and creators.

      Web platform engineering 1 hour

    6. 6

      Review quarterly

      Keep numbers current.

      Communications quarterly

    First result
    1 week
    Cost
    None
    Owner
    Communications

    Smallest test

    Change the team and user figures today.

    Why it works

    Update the timeline (Cash, the debit card, prediction markets, perps), the team size and the current user figure, and add the recognitions, with a press contact and a link to the creator page.

    New partners check About first; an old page makes Phantom look smaller than it is.

    Risks and how to handle them

    • Numbers go stale again

      Set a quarterly review.

    Evidence

    • Your websiteAbout page: "We're a team of 100+ web3 natives" and the timeline ends with the January 2025 Series C at "15M+" users and a "$3B" valuation; the homepage says "Trusted by a community of 20+ million users" and job posts say "around 180 people".Source
    • HiringCompany description in every job post: "Tens of millions of people" use Phantom for "perpetuals, prediction markets, tokenized assets, stablecoins and memes"; "#1 in Google Play's finance category" and "top 50 apps across all categories"; Forbes Fintech 50; "around 180 people, fully remote", "$150M Series C" from a16z, Sequoia Capital and Paradigm.Source
    • Your websiteLearn hub: 81 blog posts, 165 Crypto 101 articles, 5 guides; the newest blog post in the sitemap is September 2, 2026. The March 31, 2026 post says everyone in the US can fund Phantom, wire "up to $1M with no Phantom fees", use the Phantom debit card and pay "thousands of Stripe merchants".Source
    • Your websitePrediction Markets page: "hundreds of curated markets across sports, politics, crypto, culture", trades from "as little as $1", "a live chat for every market"; the site also has US prediction markets disclosures (updated October 22, 2026), product disclosures and a UK risk summary.Source

This quarter 10

The core plays for the next three months.

  • 07

    The Growth Partnerships Lead is asked to drive "multi-product adoption across spot, perps, and predictions". Each needs a different audience, a different tutorial and different risk wording.

    High impactMedium effort First result in 1 quarter Growth Partnerships Lead

    First action

    Pick five creators per product.

    How to measure it

    Creator-sourced first trades

    Now
    –
    Target
    +40% per product
    By
    2 quarters

    Steps

    1. 1

      Define audiences

      One per product.

      Growth Partnerships Lead 1 week

    2. 2

      Write briefs

      Story, demo and approved claims.

      Senior Copywriter 2 weeks

    3. 3

      Approve wording

      Risk lines for perps and predictions.

      Legal and Compliance 1 week

    4. 4

      Tag links

      Campaign and product per link.

      Growth Product team 1 week

    5. 5

      Launch

      Five creators per product.

      Growth Partnerships Lead 1 month

    6. 6

      Report

      First trades and retention by product.

      Senior Data Engineer monthly

    First result
    1 quarter
    Cost
    Creator fees
    Owner
    Growth Partnerships Lead

    Smallest test

    Run one predictions creator for a month.

    Why it works

    Recruit a small bench per product (spot and memecoin explainers, perps educators, sports and culture prediction creators), give each a brief, a demo account walkthrough and approved claims, and tag each campaign link by product so first trades can be counted per product.

    Matched creators convert better than general crypto influencers, and product tags show which product each audience actually adopts.

    Risks and how to handle them

    • Promotion of leveraged products

      Legal review of every perps script; no return claims.

    Evidence

    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
    • Your websiteReferral Program Terms (last updated August 19, 2026): section 7 "Creator Tier" offers creators and affiliates "escalated Fee Share rates, longer earning windows, adjustable referrer/referee reward splits, per-campaign tracking, and different payout timing" under a separate Creator Agreement; section 12 bars paid search on "Phantom" and paid social "except as permitted in a Creator Agreement", and requires disclosure of "any material connection".Source
    • Your websitePrediction Markets page: "hundreds of curated markets across sports, politics, crypto, culture", trades from "as little as $1", "a live chat for every market"; the site also has US prediction markets disclosures (updated October 22, 2026), product disclosures and a UK risk summary.Source
    • HiringSenior Copywriter (brand creative, Remote-US, posted August 19, 2026): copy for "website, email, social media, push notifications, in-app communications, blogs, newsletters, and press releases", across "product, partnerships, brand, content, influencer, and experiential marketing", for "20M+ monthly active users"; asked to "use data-driven insights to optimize copy performance".Source
  • 08

    The new data engineer joins a two-person team and will connect product analytics with marketing integrations, and the Growth Partnerships Lead must "own roadmap for... attribution, and reporting". Referral codes only capture mobile signups.

    High impactHigh effort First result in 1 quarter Senior Data Engineer

    First action

    Map the events from /r/ click to first trade.

    How to measure it

    Creators with funnel data

    Now
    –
    Target
    100%
    By
    1 quarter

    Steps

    1. 1

      Map events

      Click to trade.

      Senior Data Engineer 1 week

    2. 2

      Model in dbt

      Funnel tables.

      Senior Data Engineer 1 month

    3. 3

      Add campaign IDs

      Per link.

      Growth Product team 2 weeks

    4. 4

      Data quality

      Metaplane checks.

      Senior Data Engineer 1 week

    5. 5

      Dashboards

      Sigma per creator.

      Senior Data Engineer 2 weeks

    6. 6

      Review

      Monthly with partnerships.

      Growth Partnerships Lead monthly

    First result
    1 quarter
    Cost
    Data team time
    Owner
    Senior Data Engineer

    Smallest test

    Build the funnel for ten creators.

    Why it works

    Model the funnel from creator link click to signup, first funding, first trade and 90-day activity in dbt, join Rudderstack events with referral and campaign IDs, and give partnerships a Sigma dashboard per creator.

    A clean model lets the team pay creators on value and cut those who send low-quality signups.

    Risks and how to handle them

    • Privacy

      Report aggregates; no personal data to creators.

    Evidence

    • HiringSenior Data Engineer (Growth team, posted October 21, 2026): joins "a lean two-person data team", joins "blockchain data, product analytics, and marketing integrations", and will "build and scale A/B testing frameworks"; stack: "Snowflake, dbt, Rudderstack, Sigma Computing, Metaplane, Eppo".Source
    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
    • Help centerHelp article "Refer friends and earn with Phantom" (created September 22, 2026): referrers get 25% of the net trading fees from a friend's eligible trades for three months and friends get 10% of their own eligible fees back, paid in CASH; "Referral codes can only be applied during signup in the Phantom mobile app", not the browser extension or Terminal; "The app doesn't currently show the expiry date or how much time remains."Source
  • 09

    The ML role brings causal inference and uplift modeling, and the stack already has Eppo. Referral codes miss people who watch a video and download later through the app store.

    High impactMedium effort First result in 2 months Staff Machine Learning Engine…

    First action

    Design one holdout for the next large campaign.

    How to measure it

    Campaigns with measured lift

    Now
    –
    Target
    5
    By
    2 quarters

    Steps

    1. 1

      Pick a campaign

      One large creator push.

      Growth Partnerships Lead 1 week

    2. 2

      Design the holdout

      Regions or time windows.

      Staff Machine Learning Engineer 1 week

    3. 3

      Set up in Eppo

      Tracking of exposure.

      Senior Data Engineer 1 week

    4. 4

      Run

      Four weeks.

      Growth Partnerships Lead 1 month

    5. 5

      Analyze

      Lift and confidence.

      Staff Machine Learning Engineer 1 week

    6. 6

      Price creators

      Fees by measured lift.

      Growth Partnerships Lead quarterly

    First result
    2 months
    Cost
    Analysis time
    Owner
    Staff Machine Learning Engineer

    Smallest test

    Compare signups in two similar cities.

    Why it works

    Run geo or time-based holdouts for larger creator campaigns, compare organic signups in exposed and unexposed regions, and use the lift to set creator fees.

    Paying only on tracked codes undervalues good creators; holdouts measure what they really add.

    Risks and how to handle them

    • Noisy results

      Use larger campaigns and longer windows.

    Evidence

    • HiringStaff Machine Learning Engineer (posted September 14, 2026): leads "Growth and Engagement ML initiatives" for "user acquisition, retention, lifetime value (LTV)"; real-time systems that "power personalization, notification dispatch, and onboarding flows"; models for "propensity to churn", "next-best-action, and lookalike modeling"; "causal inference, uplift modeling".Source
    • HiringSenior Data Engineer (Growth team, posted October 21, 2026): joins "a lean two-person data team", joins "blockchain data, product analytics, and marketing integrations", and will "build and scale A/B testing frameworks"; stack: "Snowflake, dbt, Rudderstack, Sigma Computing, Metaplane, Eppo".Source
    • Help centerHelp article "Refer friends and earn with Phantom" (created September 22, 2026): referrers get 25% of the net trading fees from a friend's eligible trades for three months and friends get 10% of their own eligible fees back, paid in CASH; "Referral codes can only be applied during signup in the Phantom mobile app", not the browser extension or Terminal; "The app doesn't currently show the expiry date or how much time remains."Source
  • 10

    The ML engineer will power "onboarding flows" and "next-best-action". New users from creators arrive excited and inexperienced, and Phantom's brand rests on safety.

    High impactHigh effort First result in 2 quarters Staff Machine Learning Engine…

    First action

    List the five possible next steps.

    How to measure it

    30-day retention

    Now
    –
    Target
    +5 points
    By
    2 quarters

    Steps

    1. 1

      List steps

      Security and setup first.

      Growth Product team 1 week

    2. 2

      Build the policy

      Bandit over the steps.

      Staff Machine Learning Engineer 1 month

    3. 3

      Write copy

      In-app and push.

      Senior Copywriter 2 weeks

    4. 4

      Safety review

      No trading nudges for new users.

      Staff Engineer, Trust, Safety & Risk 1 week

    5. 5

      Test

      Against the current flow.

      Senior Data Engineer 1 month

    6. 6

      Roll out

      All new users.

      Growth Product team 1 month

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Staff Machine Learning Engineer

    Smallest test

    Add a backup reminder on day one.

    Why it works

    Pick each new user's next step by how they arrived and funded: back up the recovery phrase, turn on scam warnings, set up Cash or the card, then a short Learn guide for the product their creator showed. Measure 30-day retention against a fixed flow.

    Users who secure their wallet early stay longer and lose funds less often; tailoring the next step keeps the first week useful.

    Risks and how to handle them

    • Nudges read as trading pressure

      Only setup and education steps in week one.

    Evidence

    • HiringStaff Machine Learning Engineer (posted September 14, 2026): leads "Growth and Engagement ML initiatives" for "user acquisition, retention, lifetime value (LTV)"; real-time systems that "power personalization, notification dispatch, and onboarding flows"; models for "propensity to churn", "next-best-action, and lookalike modeling"; "causal inference, uplift modeling".Source
    • HiringStaff Engineer, Full Stack (Trust, Safety & Risk) (posted September 21, 2026): "real-time risk controls" for "ACH, debit cards, onramps, off-ramps", "scam and abuse detection" for malicious wallets and behavior, and KYC and transaction monitoring, for "a new, high-impact function at Phantom".Source
    • Your websiteLearn hub: 81 blog posts, 165 Crypto 101 articles, 5 guides; the newest blog post in the sitemap is September 2, 2026. The March 31, 2026 post says everyone in the US can fund Phantom, wire "up to $1M with no Phantom fees", use the Phantom debit card and pay "thousands of Stripe merchants".Source
    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
  • 11

    The VIP program will meet members on X, Telegram and Discord and handle "compromised wallets, missing funds, and large transactions". High-value users contacted by a "Phantom account manager" on Telegram are exactly who impersonators target.

    High impactMedium effort First result in 1 month VIP Account Manager

    First action

    Write the contact rules.

    How to measure it

    Successful impersonations

    Now
    –
    Target
    zero
    By
    ongoing

    Steps

    1. 1

      Write rules

      Channels and never-ask list.

      VIP Account Manager 2 days

    2. 2

      Security review

      Known scam patterns.

      Staff Engineer, Trust, Safety & Risk 1 week

    3. 3

      In-app identity

      Named manager badge.

      Growth Product team 1 month

    4. 4

      Publish

      Help center page.

      Senior Copywriter 1 day

    5. 5

      Onboard members

      Rules in the welcome.

      VIP Account Manager ongoing

    6. 6

      Monitor

      Reports of fake managers.

      Staff Engineer, Trust, Safety & Risk weekly

    First result
    1 month
    Cost
    Product time
    Owner
    VIP Account Manager

    Smallest test

    Add the rule to the VIP welcome message.

    Why it works

    Start contact only inside the app, publish a page that says how VIP managers will and will not reach members (never a seed phrase, never a link to "verify"), show the manager's identity in the app, and let members confirm a contact from inside Phantom.

    Trust is the product for VIP members, and a clear rule makes impersonation easy to spot.

    Risks and how to handle them

    • Members still trust DMs

      Repeat the rule in every contact.

    Evidence

    • HiringVIP Account Manager (posted September 7, 2026): "We are launching an invite only VIP program in app messaging with a real person"; the first dedicated hire; meets members "in-app chat first, plus email, X, Telegram, and Discord"; handles "compromised wallets, missing funds, and large transactions"; "you would never ask anyone for a seed phrase"; scaling "from a small founding cohort to thousands of members".Source
    • HiringStaff Engineer, Full Stack (Trust, Safety & Risk) (posted September 21, 2026): "real-time risk controls" for "ACH, debit cards, onramps, off-ramps", "scam and abuse detection" for malicious wallets and behavior, and KYC and transaction monitoring, for "a new, high-impact function at Phantom".Source
  • 12

    The VIP program grows "from a small founding cohort to thousands", and the ML role builds "propensity to churn" models. Invites can go to the active users most likely to leave, not only the largest.

    Medium impactMedium effort First result in 1 quarter VIP Account Manager

    First action

    Define eligibility and a holdout group.

    How to measure it

    90-day retention vs holdout

    Now
    –
    Target
    +10 points
    By
    2 quarters

    Steps

    1. 1

      Define eligibility

      Activity and risk.

      VIP Account Manager 1 week

    2. 2

      Score users

      Churn model.

      Staff Machine Learning Engineer 2 weeks

    3. 3

      Invite a cohort

      With holdout.

      VIP Account Manager 1 month

    4. 4

      Compare

      Retention.

      Senior Data Engineer monthly

    5. 5

      Summarize feedback

      Monthly to product.

      VIP Account Manager monthly

    6. 6

      Scale

      Next cohort.

      VIP Account Manager quarterly

    First result
    1 quarter
    Cost
    Team time
    Owner
    VIP Account Manager

    Smallest test

    Invite 50 users.

    Why it works

    Score active users on activity and churn risk, invite a test cohort, compare retention with a matched group, and send a monthly feedback summary from VIP chats to product.

    Personal service saves the users with the most at stake, and their feedback finds issues early.

    Risks and how to handle them

    • Users feel profiled

      Explain invites by activity only.

    Evidence

    • HiringVIP Account Manager (posted September 7, 2026): "We are launching an invite only VIP program in app messaging with a real person"; the first dedicated hire; meets members "in-app chat first, plus email, X, Telegram, and Discord"; handles "compromised wallets, missing funds, and large transactions"; "you would never ask anyone for a seed phrase"; scaling "from a small founding cohort to thousands of members".Source
    • HiringStaff Machine Learning Engineer (posted September 14, 2026): leads "Growth and Engagement ML initiatives" for "user acquisition, retention, lifetime value (LTV)"; real-time systems that "power personalization, notification dispatch, and onboarding flows"; models for "propensity to churn", "next-best-action, and lookalike modeling"; "causal inference, uplift modeling".Source
    • HiringCompany description in every job post: "Tens of millions of people" use Phantom for "perpetuals, prediction markets, tokenized assets, stablecoins and memes"; "#1 in Google Play's finance category" and "top 50 apps across all categories"; Forbes Fintech 50; "around 180 people, fully remote", "$150M Series C" from a16z, Sequoia Capital and Paradigm.Source
  • 13

    The app directory has 300 pages, but /apps/aave is titled just "Aave" with a one-line description, so it competes with the app's own site for its name.

    Medium impactMedium effort First result in 1 quarter Senior Copywriter

    First action

    Rewrite the top 20 apps by connections.

    How to measure it

    App page search clicks

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Rank apps

      By connections.

      Senior Data Engineer 1 day

    2. 2

      Template

      Title and steps.

      Senior Copywriter 1 week

    3. 3

      Write top 20

      By hand.

      Senior Copywriter 2 weeks

    4. 4

      Scale

      Template for the rest.

      Web platform engineering 1 month

    5. 5

      Safety note

      Approved wording.

      Staff Engineer, Trust, Safety & Risk 1 week

    6. 6

      Measure

      Search Console.

      Senior Data Engineer monthly

    First result
    1 quarter
    Cost
    Writing time
    Owner
    Senior Copywriter

    Smallest test

    Rewrite the Aave page.

    Why it works

    Retitle each page "<App> on Phantom: connect and use it", add three steps for connecting, supported networks and a safety note, and keep the key metrics.

    People search "how to use <app> with Phantom"; a clear page answers it and brings them into the app.

    Risks and how to handle them

    • Thin template pages

      Write the top pages by hand.

    Evidence

    • Your websiteApp directory: 300 /apps pages. /apps/aave has the title "Aave", a one-line description, "Key Metrics" (Transactions 2,059, Connections 32,312, Active Users 2,203), "Apps you might like" and a QR code to open it in the mobile app.Source
    • HiringSenior Copywriter (brand creative, Remote-US, posted August 19, 2026): copy for "website, email, social media, push notifications, in-app communications, blogs, newsletters, and press releases", across "product, partnerships, brand, content, influencer, and experiential marketing", for "20M+ monthly active users"; asked to "use data-driven insights to optimize copy performance".Source
    • Competitor researchRivals' own homepages: MetaMask, "Buy, sell, swap, earn, and spend BTC, ETH, SOL and more"; Trust Wallet, "The leading self-custody multi-chain platform"; Backpack, "Crypto Exchange & Wallet"; Solflare, "The best Solana wallet to trade, stake & hold crypto"; Rabby, "Your Go-to Wallet for Ethereum and EVM".Source
  • 14

    The Head of Business Development will drive distribution through partnerships, and every /apps page already shows Transactions, Connections and Active Users from Phantom.

    High impactMedium effort First result in 2 quarters Head of Business and Corporat…

    First action

    Pick ten apps and draft the report.

    How to measure it

    Apps with an Open in Phantom link

    Now
    –
    Target
    25
    By
    2 quarters

    Steps

    1. 1

      Pick apps

      Top by connections.

      Head of Business and Corporate Development 1 week

    2. 2

      Build the report

      Usage per app.

      Senior Data Engineer 2 weeks

    3. 3

      Draft the offer

      Explore slot and co-marketing.

      Head of Business and Corporate Development 1 week

    4. 4

      Outreach

      Ten apps first.

      Head of Business and Corporate Development 1 month

    5. 5

      Launch

      Buttons and guides.

      Head of Business and Corporate Development 1 quarter

    6. 6

      Measure

      Signups from partner sites.

      Senior Data Engineer monthly

    First result
    2 quarters
    Cost
    Team time
    Owner
    Head of Business and Corporate Development

    Smallest test

    Send one report.

    Why it works

    Send the top 50 apps a quarterly report of their Phantom usage and offer co-marketing: a featured slot in Explore in exchange for an "Open in Phantom" button and an onboarding guide on their site.

    Apps value their numbers; sharing them gives a reason to promote Phantom to their users.

    Risks and how to handle them

    • Data sensitivity

      Share aggregate numbers only.

    Evidence

    • HiringHead of Business and Corporate Development (Remote-US, posted July 31, 2026): leads "partnerships, strategic intelligence, and M&A", deepening "partnerships across crypto and traditional fintech" to "drive distribution and revenue"; owns "business development strategy across user growth, monetization, and platform expansion".Source
    • Your websiteApp directory: 300 /apps pages. /apps/aave has the title "Aave", a one-line description, "Key Metrics" (Transactions 2,059, Connections 32,312, Active Users 2,203), "Apps you might like" and a QR code to open it in the mobile app.Source
    • Your websitePhantom Connect page: a "free Phantom Connect SDK" with Google or Apple login; the user and asset counters are animated, so the page's HTML reads "0 0 M Phantom users holding $ 0 0 B in assets" (the real values, 20M and $14B, only exist in the animation data) and the headline's animated word is missing ("The wallet solution designed to at scale"). Phantom publishes 27 npm packages with about 58,000 weekly downloads.Source
  • 15

    Phantom serves tens of millions of people worldwide, but the site has only English and an en-GB copy without hreflang tags.

    Medium impactMedium effort First result in 2 quarters Head of Growth

    First action

    Pull users by country and language.

    How to measure it

    Localized Learn visits

    Now
    –
    Target
    100,000 a month
    By
    2 quarters

    Steps

    1. 1

      Add hreflang

      en and en-GB.

      Web platform engineering 1 day

    2. 2

      Pick markets

      By users.

      Head of Growth 1 week

    3. 3

      Pick pages

      Top 30 guides.

      Senior Copywriter 1 week

    4. 4

      Translate

      Native review.

      Senior Copywriter 1 quarter

    5. 5

      Compliance

      Local rules.

      Legal and Compliance 1 month

    6. 6

      Measure

      Search traffic.

      Senior Data Engineer monthly

    First result
    2 quarters
    Cost
    Translation budget
    Owner
    Head of Growth

    Smallest test

    Fix the en-GB hreflang this week.

    Why it works

    Add hreflang between en and en-GB now, then translate the top Crypto 101 and security guides for the two or three biggest non-English markets, checked by native speakers and local compliance.

    Safety and how-to content earns trust and search traffic in markets where English pages rank poorly.

    Risks and how to handle them

    • Local rules differ

      Start with education, not product promotion.

    Evidence

    • Your websiteSitemaps (checked October 22, 2026): 295 main URLs plus 300 /apps and 5,028 /tokens pages; the only referral page is the terms; /referral, /referrals, /affiliates, /affiliate, /creators, /partners and /ambassadors all return 404; /earn is listed (lastmod June 5, 2026) but returns 404 (checked twice); en-GB copies such as /en-GB/ carry their own canonical and no hreflang.Source
    • HiringCompany description in every job post: "Tens of millions of people" use Phantom for "perpetuals, prediction markets, tokenized assets, stablecoins and memes"; "#1 in Google Play's finance category" and "top 50 apps across all categories"; Forbes Fintech 50; "around 180 people, fully remote", "$150M Series C" from a16z, Sequoia Capital and Paradigm.Source
    • Your websiteLearn hub: 81 blog posts, 165 Crypto 101 articles, 5 guides; the newest blog post in the sitemap is September 2, 2026. The March 31, 2026 post says everyone in the US can fund Phantom, wire "up to $1M with no Phantom fees", use the Phantom debit card and pay "thousands of Stripe merchants".Source
  • 16

    Phantom's YouTube channel has 7,480 subscribers and 78 videos for an app with 20M+ monthly users, and the new creator program will produce reviews and guides anyway.

    Medium impactMedium effort First result in 2 months Growth Partnerships Lead

    First action

    Pick five creator videos to license.

    How to measure it

    YouTube subscribers

    Now
    –
    Target
    25,000
    By
    2 quarters

    Steps

    1. 1

      License videos

      Five to start.

      Growth Partnerships Lead 1 month

    2. 2

      Playlists

      Per product.

      Senior Copywriter 1 week

    3. 3

      Embed

      Learn and help pages.

      Web platform engineering 2 weeks

    4. 4

      Credit creators

      Links and names.

      Growth Partnerships Lead ongoing

    5. 5

      Review content

      Approved claims.

      Legal and Compliance ongoing

    6. 6

      Measure

      Views and signups.

      Senior Data Engineer monthly

    First result
    2 months
    Cost
    Licensing fees
    Owner
    Growth Partnerships Lead

    Smallest test

    Post one licensed tutorial.

    Why it works

    License the best creator tutorials for the Phantom channel, build playlists per product, add them to Learn articles and the help center, and credit creators with their link.

    Creators get reach, Phantom gets a tutorial library, and viewers get answers on the platform they search.

    Risks and how to handle them

    • Creator mistakes on camera

      Legal review before posting.

    Evidence

    • ChannelsYouTube @phantom-app: 7,480 subscribers, 78 videos, 734,587 views; also TikTok, Instagram and r/phantom; the iOS app "Phantom: Trading Wallet" is rated 4.78 from 64,247 ratings.Source
    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
    • HiringSenior Copywriter (brand creative, Remote-US, posted August 19, 2026): copy for "website, email, social media, push notifications, in-app communications, blogs, newsletters, and press releases", across "product, partnerships, brand, content, influencer, and experiential marketing", for "20M+ monthly active users"; asked to "use data-driven insights to optimize copy performance".Source
    • Your websiteLearn hub: 81 blog posts, 165 Crypto 101 articles, 5 guides; the newest blog post in the sitemap is September 2, 2026. The March 31, 2026 post says everyone in the US can fund Phantom, wire "up to $1M with no Phantom fees", use the Phantom debit card and pay "thousands of Stripe merchants".Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    Phantom Connect is a free SDK with Google and Apple login, and Phantom publishes 27 npm packages with about 58,000 weekly downloads. Each app that embeds it onboards users who may become full Phantom users.

    High impactHigh effort First result in 2 quarters Head of Business and Corporat…

    First action

    Count Connect users who installed the app.

    How to measure it

    Installs from Connect

    Now
    –
    Target
    +100,000
    By
    4 quarters

    Steps

    1. 1

      Baseline

      Connect users to installs.

      Senior Data Engineer 2 weeks

    2. 2

      Target apps

      High-traffic apps.

      Head of Business and Corporate Development 1 month

    3. 3

      Support

      Integration help.

      Head of Business and Corporate Development ongoing

    4. 4

      Co-marketing

      Launch posts.

      Senior Copywriter ongoing

    5. 5

      Upgrade prompt

      Install the full app.

      Growth Product team 1 quarter

    6. 6

      Report

      Quarterly.

      Head of Business and Corporate Development quarterly

    First result
    2 quarters
    Cost
    Partner team time
    Owner
    Head of Business and Corporate Development

    Smallest test

    Track one partner integration.

    Why it works

    Set a goal for Connect integrations, offer partner support and co-marketing, track how many Connect users later install the app, and report it as a growth channel.

    Distribution through other apps scales beyond paid and creator channels.

    Risks and how to handle them

    • Partners see it as competition

      Keep users in their app; offer the upgrade as optional.

    Evidence

    • Your websitePhantom Connect page: a "free Phantom Connect SDK" with Google or Apple login; the user and asset counters are animated, so the page's HTML reads "0 0 M Phantom users holding $ 0 0 B in assets" (the real values, 20M and $14B, only exist in the animation data) and the headline's animated word is missing ("The wallet solution designed to at scale"). Phantom publishes 27 npm packages with about 58,000 weekly downloads.Source
    • HiringHead of Business and Corporate Development (Remote-US, posted July 31, 2026): leads "partnerships, strategic intelligence, and M&A", deepening "partnerships across crypto and traditional fintech" to "drive distribution and revenue"; owns "business development strategy across user growth, monetization, and platform expansion".Source
    • Your websiteApp directory: 300 /apps pages. /apps/aave has the title "Aave", a one-line description, "Key Metrics" (Transactions 2,059, Connections 32,312, Active Users 2,203), "Apps you might like" and a QR code to open it in the mobile app.Source
  • 18

    Phantom already has en-GB pages and a UK risk summary, and the Creator Tier terms allow per-campaign settings. The UK has its own rules for promoting crypto.

    High impactHigh effort First result in 2 quarters Growth Partnerships Lead

    First action

    Ask Legal for the UK requirements.

    How to measure it

    UK signups from creators

    Now
    –
    Target
    10,000
    By
    4 quarters

    Steps

    1. 1

      Legal review

      UK rules.

      Legal and Compliance 1 month

    2. 2

      Adapt claims

      UK wording.

      Senior Copywriter 2 weeks

    3. 3

      Recruit

      Ten UK creators.

      Growth Partnerships Lead 1 month

    4. 4

      Link en-GB

      Landing pages.

      Web platform engineering 1 week

    5. 5

      Launch

      One quarter.

      Growth Partnerships Lead 1 quarter

    6. 6

      Compare

      With US results.

      Senior Data Engineer quarterly

    First result
    2 quarters
    Cost
    Legal and creator fees
    Owner
    Growth Partnerships Lead

    Smallest test

    Recruit one UK creator.

    Why it works

    After two US quarters, open a UK creator cohort with UK-specific claims and risk wording approved by Legal, linked to the en-GB pages.

    A proven playbook moves faster in a second English-speaking market.

    Risks and how to handle them

    • Regulatory risk

      Launch only with Legal sign-off.

    Evidence

    • Your websiteSitemaps (checked October 22, 2026): 295 main URLs plus 300 /apps and 5,028 /tokens pages; the only referral page is the terms; /referral, /referrals, /affiliates, /affiliate, /creators, /partners and /ambassadors all return 404; /earn is listed (lastmod June 5, 2026) but returns 404 (checked twice); en-GB copies such as /en-GB/ carry their own canonical and no hreflang.Source
    • Your websitePrediction Markets page: "hundreds of curated markets across sports, politics, crypto, culture", trades from "as little as $1", "a live chat for every market"; the site also has US prediction markets disclosures (updated October 22, 2026), product disclosures and a UK risk summary.Source
    • Your websiteReferral Program Terms (last updated August 19, 2026): section 7 "Creator Tier" offers creators and affiliates "escalated Fee Share rates, longer earning windows, adjustable referrer/referee reward splits, per-campaign tracking, and different payout timing" under a separate Creator Agreement; section 12 bars paid search on "Phantom" and paid social "except as permitted in a Creator Agreement", and requires disclosure of "any material connection".Source
    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
  • 19

    Phantom builds scam detection and a new Trust, Safety & Risk team. Fear of losing funds is a top reason people avoid self-custody.

    High impactHigh effort First result in 2 quarters Staff Engineer

    First action

    List the data available.

    How to measure it

    Report pickups

    Now
    –
    Target
    20
    By
    4 quarters

    Steps

    1. 1

      Collect data

      Scams blocked.

      Staff Engineer, Trust, Safety & Risk 1 month

    2. 2

      Write

      Report.

      Senior Copywriter 1 month

    3. 3

      Legal

      Review.

      Legal and Compliance 2 weeks

    4. 4

      Publish

      Blog and press.

      Communications 1 week

    5. 5

      Creator segment

      Script.

      Growth Partnerships Lead 2 weeks

    6. 6

      Repeat

      Twice a year.

      Staff Engineer, Trust, Safety & Risk 6 months

    First result
    2 quarters
    Cost
    Team time
    Owner
    Staff Engineer, Trust, Safety & Risk

    Smallest test

    Publish one safety post.

    Why it works

    Publish a twice-yearly report on scams detected and blocked, common patterns and tips, and give creators a safety segment for their content.

    Measured safety builds trust that marketing cannot buy.

    Risks and how to handle them

    • Revealing detection methods

      Share outcomes, not methods.

    Evidence

    • HiringStaff Engineer, Full Stack (Trust, Safety & Risk) (posted September 21, 2026): "real-time risk controls" for "ACH, debit cards, onramps, off-ramps", "scam and abuse detection" for malicious wallets and behavior, and KYC and transaction monitoring, for "a new, high-impact function at Phantom".Source
    • HiringVIP Account Manager (posted September 7, 2026): "We are launching an invite only VIP program in app messaging with a real person"; the first dedicated hire; meets members "in-app chat first, plus email, X, Telegram, and Discord"; handles "compromised wallets, missing funds, and large transactions"; "you would never ask anyone for a seed phrase"; scaling "from a small founding cohort to thousands of members".Source
    • Competitor researchRivals' own homepages: MetaMask, "Buy, sell, swap, earn, and spend BTC, ETH, SOL and more"; Trust Wallet, "The leading self-custody multi-chain platform"; Backpack, "Crypto Exchange & Wallet"; Solflare, "The best Solana wallet to trade, stake & hold crypto"; Rabby, "Your Go-to Wallet for Ethereum and EVM".Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    The 5,028 token pages include sections such as "BTC price prediction & outlook" and "Can BTC reach $200,000?", next to how to buy in Phantom. Creators will link these pages, and Phantom wants no investment promises.

    High impactMedium effort First result in 1 month Legal and Compliance

    First action

    Review the Bitcoin page template.

    How to measure it

    Templates approved by Legal

    Now
    –
    Target
    100%
    By
    1 quarter

    Steps

    1. 1

      Review template

      Sections and wording.

      Legal and Compliance 2 weeks

    2. 2

      Decide

      Keep, change or remove.

      Senior Copywriter 1 week

    3. 3

      Update template

      All pages.

      Web platform engineering 2 weeks

    4. 4

      Check top pages

      By traffic.

      Senior Copywriter 1 week

    5. 5

      Set rules

      For new content.

      Legal and Compliance 1 week

    6. 6

      Monitor

      Quarterly.

      Legal and Compliance quarterly

    First result
    1 month
    Cost
    Legal time
    Owner
    Legal and Compliance

    Smallest test

    Review one page.

    Why it works

    Review the template with Legal, decide which sections stay, keep explainers on supply, fees and safety, and set a rule for automated content on token pages.

    Clear, factual token pages protect the brand and the creator program.

    Risks and how to handle them

    • Traffic drop

      Keep factual content that answers search questions.

    Evidence

    • Your websiteToken pages (5,028): /tokens/bitcoin's description promises "implied market-cap math for any target"; the page has a "BTC price prediction & outlook" section, a "What would it take for BTC to reach $X?" table and "Can BTC reach $200,000?", each with "This is not financial advice", next to "How to buy Bitcoin (BTC) in Phantom".Source
    • HiringGrowth Partnerships Lead (Remote-US, posted September 11, 2026): builds "Phantom's U.S. influencer program from zero to one", recruiting "influencers, KOLs, and content partners", to "drive new user acquisition and multi-product adoption across spot, perps, and predictions"; works with partners on "reviews, guides, branded content" and with Growth Product on "in-house referral and partner conversion tracking systems", "attribution, and reporting".Source
    • Your websiteReferral Program Terms (last updated August 19, 2026): section 7 "Creator Tier" offers creators and affiliates "escalated Fee Share rates, longer earning windows, adjustable referrer/referee reward splits, per-campaign tracking, and different payout timing" under a separate Creator Agreement; section 12 bars paid search on "Phantom" and paid social "except as permitted in a Creator Agreement", and requires disclosure of "any material connection".Source
  • 21

    On the Connect page the counters are animated, so the HTML that search engines and AI tools read says "0 0 M Phantom users holding $ 0 0 B in assets" and the headline is missing a word.

    Medium impactLow effort First result in 2 weeks Web platform engineering

    First action

    Change the counters to render the final values.

    How to measure it

    Connect page sign-ups

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Fix counters

      Server values.

      Web platform engineering 1 day

    2. 2

      Fix headline

      Static word.

      Web platform engineering 1 day

    3. 3

      Add proof

      Partner logos.

      Head of Business and Corporate Development 1 week

    4. 4

      Check text

      View source.

      Web platform engineering 1 hour

    5. 5

      Update meta

      Description.

      Senior Copywriter 1 hour

    6. 6

      Measure

      Sign-ups.

      Senior Data Engineer monthly

    First result
    2 weeks
    Cost
    None
    Owner
    Web platform engineering

    Smallest test

    Fix the counters.

    Why it works

    Render the real figures (20M users, $14B in assets) and the full headline in the HTML, and start the animation from them.

    Developers and AI tools read the page text; zeros undersell the SDK.

    Risks and how to handle them

    • Animation breaks

      Test on all browsers.

    Evidence

    • Your websitePhantom Connect page: a "free Phantom Connect SDK" with Google or Apple login; the user and asset counters are animated, so the page's HTML reads "0 0 M Phantom users holding $ 0 0 B in assets" (the real values, 20M and $14B, only exist in the animation data) and the headline's animated word is missing ("The wallet solution designed to at scale"). Phantom publishes 27 npm packages with about 58,000 weekly downloads.Source
    • HiringHead of Business and Corporate Development (Remote-US, posted July 31, 2026): leads "partnerships, strategic intelligence, and M&A", deepening "partnerships across crypto and traditional fintech" to "drive distribution and revenue"; owns "business development strategy across user growth, monetization, and platform expansion".Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Phantom did not commission, review or endorse it, and Programmable is not affiliated with Phantom. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Phantom runs its business.

Something wrong, or do you represent Phantom? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Creator page, desktop referral fix, share previews, /trade title, homepage speed and the About page.

  2. Days 31 to 6012 ideas

    Product briefs, attribution, holdouts, onboarding, VIP safety and invites, app pages, partner reports, localization and YouTube; review token pages and fix Connect.

  3. Days 61 to 903 ideas

    Commit to Connect as a channel, the UK program and the safety report.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value easy, well-designed self-custody. The most cited problem: fear of scams and losing funds.

  • Fast trading across many networks
  • Confusing networks and fees
  • In their words: “self-custody”

Market

Competitive landscape

5 competitors compared: MetaMask, Trust Wallet, Backpack, Solflare and 1 more.

  • Gap to exploit: A compliant creator program in consumer crypto
  • MetaMask: Less trading-focused UX
  • Trust Wallet: Less US focus

Hiring signals

Phantom is building its US growth engine: a Growth Partnerships Lead to launch the influencer and affiliate program across spot, perps and predictions (ideas 1, 2, 3, 7, 16, 18), a data engineer and an ML engineer for…

  • Growth Partnerships Lead: US influencer program from zero to one. Ideas 1, 2, 7.
  • Senior Copywriter: Copy across product, partnerships and influencer. Ideas 3, 4, 13.
  • Senior Data Engineer: Marketing data and A/B testing. Idea 8.

From the team that wrote this playbook

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  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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