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  • The brief
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  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 4
  • How we can help
Generated Oct 21, 2026
  1. Programmable
  2. Playbooks
  3. Steffes
Steffes logo

growth playbook · Oct 21, 2026

steffes.com (opens in a new tab)

Steffes growth playbook

Diagnosis

Steffes is a long-established manufacturer that is expanding: 53 open roles across Dickinson, Grand Forks and a growing Shelby, North Carolina plant, a new product and innovation leader, and new oil and gas sales and field service. Its website under-sells all three businesses.

461 dealer pages show only a name, though the address and phone are already in the locator; no page has a description; real visitors wait 5.3 seconds for the homepage; and Québec's $22,000 LogisVert grant has no French route to an installer.

This playbook starts with local dealer pages, speed, descriptions, a clean sitemap, a French LogisVert finder and published reviews, then adds a savings calculator, a utility program kit, contract quote and Shelby pages, a basin campaign for the new oil and gas seller, and a support library; the big bets are Steffes Connect as a demand-response service, a survey-led product plan and a full French presence.

Growth Score

5/10

Biggest Opportunity

Use data Steffes already has, dealer details, utility rates and owner reviews, to turn the website into the place homeowners find a local installer and their savings.

Biggest Risk

Heat pumps and electric boilers compete for the same homes, and if grant programs or off-peak rates change, ETS demand moves with them; the oil and gas business depends on drilling activity.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Turn 461 name-only dealer pages into local "ETS installer in <town>" pages

    Pick the 20 Minnesota dealers with the most leads and publish their full pages first.

    High impact First result in 1 month
  2. 2

    Get the homepage under Google's 2.5-second mark before heating season

    Swap the slider for a single static image and re-run PageSpeed.

    High impact First result in 1 month
  3. 3

    Write the missing descriptions and fill in the company's own local listing data

    Write the homepage and ETS descriptions today.

    Medium impact First result in 2 weeks

02

Your idea portfolio

23 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

    1 of these are things Programmable can build and run for you.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 0Big bets · 11Fill-ins · 7Reconsider · 5
Effort →

Showing 23 of 23 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Steffes has a page for every dealer, 462 in the sitemap, but each one shows only the dealer's name and the unit types they service. The locator behind them already holds the address, city, phone and website for almost all of them. A homeowner searching "electric thermal storage installer near me" or "off-peak heating dealer Brainerd" lands nowhere, and the pages give search engines nothing local to rank.

    High impactMedium effort First result in 1 month Marketing Manager

    First action

    Pick the 20 Minnesota dealers with the most leads and publish their full pages first.

    How to measure it

    Dealer-page organic visits

    Now
    –
    Target
    5x
    By
    2 quarters

    Steps

    1. 1

      Clean the data

      Normalise state and province names and check phones and websites.

      Sales Coordinator 2 days

    2. 2

      Design the template

      Title, H1, contact block, map, products, utility program.

      Web developer (agency or in-house) 3 days

    3. 3

      Add schema

      LocalBusiness markup with address and phone for each dealer.

      Web developer (agency or in-house) 1 day

    4. 4

      Build hub pages

      One page per state and province, linked from the locator.

      Web developer (agency or in-house) 1 week

    5. 5

      Write local lines

      One sentence per region on the local off-peak rate.

      ETS Sales Manager 1 week

    6. 6

      Tell dealers

      Email each dealer their page and ask for a link back.

      ETS Sales Manager 1 week

    7. 7

      Measure

      Search Console clicks and calls by dealer page.

      Marketing Manager monthly

    First result
    1 month
    Cost
    Developer time; data already exists
    Owner
    Marketing Manager

    Smallest test

    Rebuild ten dealer pages by hand and compare their search impressions after 30 days.

    Why it works

    Render the locator data on every dealer page: town and region in the title and H1 ("Steffes ETS dealer in Brossard, Québec"), address, phone, website, map, units serviced, the local power company's off-peak program, and links to the matching product pages. Add LocalBusiness structured data, group dealers into state and province hub pages (Minnesota 217, Québec 85, Wisconsin 53, Nova Scotia 39), tidy the region spellings, and put a "Find your dealer" call to action on each product page.

    Local pages win the "near me" searches that start most heating replacements, and every dealer gets a better page to link to from their own site.

    Ready to use

    CopyDealer page outline

    Title: Steffes ETS dealer in {City}, {Region} | {Dealer}
    H1: {Dealer}, certified Steffes ETS dealer in {City}
    Contact: address, phone, website, map
    Services: {Room heaters / Forced air / Hydronic}
    Local savings: {Utility} off-peak program, link to the utility page
    Products: links to the matching product pages
    Call to action: Call {Dealer} or ask Steffes for help
    Schema: LocalBusiness with address, telephone, geo

    Risks and how to handle them

    • Dealer data goes stale

      Ask dealers to confirm details each autumn before heating season.

    • Thin pages still look alike

      Add the region's utility program and a dealer photo where available.

    Evidence

    • Your websiteThe sitemap lists 462 dealer pages under /locations/ (updated as recently as October 7, 2026). Each page shows only the dealer's name and a line such as "Units serviced: Room Units, Forced Air, Hydronic": no town, address, phone, map, service area or link to the Steffes products the dealer installs. Page titles read "<Dealer name> - Steffes".Source
    • Your websiteThe dealer locator already holds the data the dealer pages leave out: 461 dealers with street address, city, postal code and coordinates, 460 with a phone number and 320 with a website. By region: Minnesota 217, Québec 85, Wisconsin 53, Nova Scotia 39, Colorado 17, North Dakota 17, Wyoming 7, Pennsylvania 6. The same province or state is entered several ways (for example "QC", "Quebec" and "Québec"; "MN", "Minnesota" and "Minn").Source
    • Your websiteNone of the 102 pages in the page sitemap has a meta description, and the homepage has no social share image or Open Graph tags. The homepage structured data describes a WebSite and WebPage but no Organization or LocalBusiness. The local SEO plugin's location file (locations.kml) holds a single entry with an empty name, address and phone number. Lighthouse SEO score: 69.Source
  • 02

    Real visitors wait 5.3 seconds for the main content of steffes.com, 29% slower than a year ago, and the page jumps as it loads (layout shift 0.18). The largest element is the homepage slider image; the page weighs 4.8 MB and carries 733 KB of tag manager code and a 288 KB Facebook feed.

    High impactMedium effort First result in 1 month Web developer

    First action

    Swap the slider for a single static image and re-run PageSpeed.

    How to measure it

    Homepage LCP p75

    Now
    –
    Target
    under 2.5 s
    By
    60 days

    Steps

    1. 1

      Audit tags

      List every Tag Manager tag and remove unused ones.

      Marketing Manager 1 day

    2. 2

      Replace slider

      Static hero images with fixed width and height.

      Web developer (agency or in-house) 2 days

    3. 3

      Compress images

      Modern formats, sized for mobile.

      Web developer (agency or in-house) 1 day

    4. 4

      Defer extras

      Facebook feed and chat after interaction.

      Web developer (agency or in-house) 1 day

    5. 5

      Cache

      Long cache lifetimes for static files.

      Web developer (agency or in-house) 2 hours

    6. 6

      Re-test

      PageSpeed lab and field data.

      Web developer (agency or in-house) 1 day

    7. 7

      Monitor

      Chrome UX Report each month.

      Marketing Manager monthly

    First result
    1 month
    Cost
    A few developer days
    Owner
    Web developer (agency or in house)

    Smallest test

    Remove the slider on a copy of the homepage and compare scores.

    Why it works

    Replace the slider with one static, compressed hero per business (manufacturing, ETS, oil and gas), preload it and give it fixed dimensions; load the Facebook feed and non-essential tags after interaction; remove unused tags from Google Tag Manager; set long cache lifetimes. Re-test in PageSpeed and watch the Chrome UX Report monthly.

    Faster pages lift engagement and ranking, and the homepage is the door to three businesses at once.

    Risks and how to handle them

    • Losing tracking

      Keep conversion tags; delay only what is not used in reporting.

    Evidence

    • Google PageSpeedHomepage, mobile, tested October 20, 2026: performance 24/100 (desktop 33). Real Chrome visitors fail Core Web Vitals: the main content takes 5.3 seconds to appear at the 75th percentile (Google's "good" mark is 2.5 s), 29% slower than a year earlier, and layout shift is 0.18 (good is 0.1); responsiveness is fine (INP about 120-140 ms). In the lab test the largest element, the homepage slider image, appears after 18.8 s; the page weighs 4.8 MB with 73 requests; Google Tag Manager adds 733 KB and the Facebook feed 288 KB; unused JavaScript is 729 KB and render-blocking requests cost about 3.8 s.Source
  • 03

    Not one of the 102 main pages has a meta description, the homepage has no share image, and the site's structured data never says who Steffes is. The local SEO plugin is installed, but its location file has an empty name, address and phone.

    Medium impactLow effort First result in 2 weeks Marketing Manager

    First action

    Write the homepage and ETS descriptions today.

    How to measure it

    Click-through rate

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Pick pages

      Top 30 by traffic.

      Marketing Manager 1 hour

    2. 2

      Write descriptions

      One line of value and proof each.

      Marketing Manager 2 days

    3. 3

      Add share images

      One per business unit.

      Marketing Manager 1 day

    4. 4

      Add Organization schema

      Name, logo, address, phone, sites.

      Web developer (agency or in-house) 2 hours

    5. 5

      Fill local data

      Dickinson, Grand Forks, Shelby details.

      Web developer (agency or in-house) 2 hours

    6. 6

      Check

      Rich results test and Search Console.

      Web developer (agency or in-house) 1 day

    First result
    2 weeks
    Cost
    $0
    Owner
    Marketing Manager

    Smallest test

    Rewrite five descriptions and compare click-through in a month.

    Why it works

    Write descriptions for the 30 most-visited pages (ETS products, dealer locator, LogisVert, manufacturing, careers), add a share image per business, add Organization markup with the Dickinson address, phone and the three sites, and fill the plugin's business details for Dickinson, Grand Forks and Shelby.

    Search results and link previews then show a clear pitch instead of whatever text Google picks, and the plants show up properly in local results.

    Risks and how to handle them

    • Descriptions ignored by Google

      Lead with the searcher's words; Google keeps good ones more often.

    Evidence

    • Your websiteNone of the 102 pages in the page sitemap has a meta description, and the homepage has no social share image or Open Graph tags. The homepage structured data describes a WebSite and WebPage but no Organization or LocalBusiness. The local SEO plugin's location file (locations.kml) holds a single entry with an empty name, address and phone number. Lighthouse SEO score: 69.Source
    • Your websiteAbout and manufacturing pages: an OEM headquartered in Dickinson, North Dakota, with plants in Grand Forks and Shelby, North Carolina, and support sites in Midland and Three Rivers, Texas, Casper, Wyoming and Oklahoma City; "more than 50 years of experience" in contract manufacturing; Industries We Serve lists agriculture, attachments, commercial heating, construction, DOT tanks, industrial, oil and gas and recreational vehicles on one page. On the manufacturing and industries pages each paragraph is printed three times in a row.Source
  • 04

    The sitemap tells Google to index a page titled "test" with raw shortcodes, a duplicate home page, 12 redirects, old Nova Scotia rebate pages and employee pages for holiday parties and pumpkin contests. A WordPress toolbar also shows on every page to logged-out visitors.

    Medium impactLow effort First result in 1 month Web developer

    First action

    Noindex the test page and the holiday party pages.

    How to measure it

    Share of indexed pages that serve customers

    Now
    –
    Target
    95%
    By
    30 days

    Steps

    1. 1

      List pages

      Customer, staff, test or old.

      Marketing Manager 2 hours

    2. 2

      Noindex staff pages

      Or move to an intranet.

      Web developer (agency or in-house) 2 hours

    3. 3

      Fix duplicates

      Redirect /home/ and /contact-us-2/.

      Web developer (agency or in-house) 1 hour

    4. 4

      Retire old pages

      Update or redirect /etsold/.

      Marketing Manager 1 day

    5. 5

      Hide the toolbar

      Only for logged-in editors.

      Web developer (agency or in-house) 1 hour

    6. 6

      Resubmit sitemap

      Search Console.

      Web developer (agency or in-house) 15 minutes

    First result
    1 month
    Cost
    $0
    Owner
    Web developer (agency or in house)

    Smallest test

    Remove the test page today.

    Why it works

    Remove redirects from the sitemap, set staff-only pages and the test page to noindex (or move them to an intranet), redirect /home/ and /contact-us-2/ to their main pages, retire or update the /etsold/ pages, and hide the toolbar for visitors who are not logged in.

    A clean index puts crawl attention on product and dealer pages and removes odd results a customer or recruit might find.

    Risks and how to handle them

    • Staff lose easy links

      Share them by email or on an intranet page.

    Evidence

    • Your websiteThe page sitemap (102 URLs) also lists 12 URLs that only redirect (11 old /oil-gas/ pages now on steffesoil.com and a survey link), a page titled "test" containing raw slider shortcodes, a duplicate /home/ page, /contact-us-2/, six /etsold/ pages (for example Nova Scotia home show rebates) and employee pages: holiday parties in Dickinson, Grand Forks and Shelby, pumpkin and holiday decorating contests, an employee referral form and a summer business update. Every page also shows a WordPress toolbar to logged-out visitors.Source
  • 05

    Hydro-Québec offers $22,000 for an ETS system plus a central heat pump, deducted straight from the installer's invoice, and Steffes has 85 Québec dealers. But the dealer pages are English only, the French and English LogisVert pages are not linked to each other, and nothing tells a homeowner which dealers can take the grant off the bill.

    High impactMedium effort First result in 1 month ETS Sales Manager

    First action

    Match the Québec dealers against Hydro-Québec's installer list.

    How to measure it

    LogisVert leads to dealers

    Now
    –
    Target
    100 a month
    By
    1 quarter

    Steps

    1. 1

      Match dealers

      Against the authorized installer list.

      ETS Sales Manager 2 days

    2. 2

      Translate dealer pages

      French titles and copy for Québec dealers.

      Marketing Manager 1 week

    3. 3

      Add hreflang

      Between English and French LogisVert pages.

      Web developer (agency or in-house) 2 hours

    4. 4

      Build the form

      Call-back routed to the dealer.

      Web developer (agency or in-house) 3 days

    5. 5

      Run ads

      French search terms on the grant.

      Marketing Manager 1 month

    6. 6

      Follow up

      Ask dealers which leads installed.

      ETS Sales Manager monthly

    First result
    1 month
    Cost
    French translation and ad budget
    Owner
    ETS Sales Manager

    Smallest test

    Publish the French finder for Montreal dealers only.

    Why it works

    Build a French dealer finder for Québec that marks each dealer listed by Hydro-Québec as an authorized ETS installer, shows the grant and the six steps, and has a short call-back form routed to the dealer. Link the English and French pages with hreflang and run French search ads on "subvention LogisVert accumulateur" terms.

    The grant removes the price objection; the remaining job is getting the homeowner to a qualified installer quickly.

    Risks and how to handle them

    • Grant terms change

      Link to Hydro-Québec's page and date the summary.

    • Dealers slow to call back

      Copy the Steffes team on every lead for the first month.

    Evidence

    • Your websiteThe Québec LogisVert page: "Save $22K" - Hydro-Québec offers $15,000 to homeowners who install a central ETS system and $7,000 more with an efficient heat pump, "covering nearly the full system and installation cost". It lays out six steps and has French versions (/ets/subventions-logisvert-dhydro-quebec/ and others), but the English and French versions are not linked with hreflang tags.Source
    • Hydro-QuébecHydro-Québec's LogisVert residential page: "Receive a $22,000 grant when you purchase and install an ETS system and central heat pump"; for ETS, homeowners go to "the list of authorized installers" and the grant "will be deducted directly from the installer's invoice". The Québec government funds part of the ETS grant under its 2030 Plan for a Green Economy.Source
    • Your newsQuébec push in 2026: the ETS team exhibited at the Montreal Home Show in March ("connects with homeowners and installers"), Steffes welcomed Geoservices Climatisation in June, and the site has Québec dealer resources plus a Preferred Installer Program application in English and French. 85 of the dealers in the locator are in Québec.Source
    • Your websiteThe dealer locator already holds the data the dealer pages leave out: 461 dealers with street address, city, postal code and coordinates, 460 with a phone number and 320 with a website. By region: Minnesota 217, Québec 85, Wisconsin 53, Nova Scotia 39, Colorado 17, North Dakota 17, Wyoming 7, Pennsylvania 6. The same province or state is entered several ways (for example "QC", "Quebec" and "Québec"; "MN", "Minnesota" and "Minn").Source
  • 06

    Steffes collects owner reviews with permission to show a first name, last initial and city, but no review appears on the site. Product pages compete against heat pumps and boilers with no customer voice at all.

    Medium impactLow effort First result in 1 month Product Support Technician

    First action

    Export the reviews received so far and pick the best ten per product.

    How to measure it

    Dealer searches from product pages

    Now
    –
    Target
    +20%
    By
    1 quarter

    Steps

    1. 1

      Export reviews

      All submissions to date.

      Product Support Technician 1 day

    2. 2

      Moderate

      Check permission and accuracy.

      Product Support Technician 2 days

    3. 3

      Add to pages

      Per product with town.

      Web developer (agency or in-house) 3 days

    4. 4

      Add schema

      Review markup.

      Web developer (agency or in-house) 1 day

    5. 5

      Ask more

      Email registered owners after winter.

      Marketing Manager seasonal

    6. 6

      Share with dealers

      Review cards for their sites.

      ETS Sales Manager ongoing

    First result
    1 month
    Cost
    $0
    Owner
    Product Support Technician

    Smallest test

    Add five reviews to the room heater page.

    Why it works

    Moderate the submitted reviews, show them on each product page and the LogisVert page with the town and product, add review structured data, and send a review request to every registered owner after their first winter.

    Homeowners trust other owners more than specs, and reviews give dealers proof to share.

    Risks and how to handle them

    • Negative reviews

      Reply publicly and pass them to support.

    Evidence

    • Your websiteA "Review My Product" form asks ETS owners to rate their heater and grants Steffes the right to show "first name, last initial, city, state/province" publicly, but no customer reviews or testimonials appear anywhere on the site, including the product pages.Source
    • HiringProduct Support Technician (Dickinson, still open): "technical support to homeowners, contractors, and other customers", "Develop resources to aid in the installation and troubleshooting", "Run reports on technical calls and warranty information" and "Poll customers concerning product satisfaction".Source

This quarter 10

The core plays for the next three months.

  • 07

    Steffes says off-peak rates can save 50% or more, and Steffes Connect already follows each utility's rate schedule. A homeowner still has to call their utility to find out what that means for their house.

    High impactMedium effort First result in 1 quarter ETS Sales Manager

    First action

    Build a spreadsheet version for the ten largest partner utilities.

    How to measure it

    Calculator-to-dealer leads

    Now
    –
    Target
    200 a month
    By
    2 quarters

    Steps

    1. 1

      Collect rates

      Ten largest partner utilities.

      ETS Sales Manager 2 weeks

    2. 2

      Set the method

      Heating load by home size and climate.

      Senior Manager of Products & Innovation 2 weeks

    3. 3

      Build

      Web calculator with dealer results.

      Web developer (agency or in-house) 1 month

    4. 4

      Check with utilities

      Rates and wording.

      ETS Sales Manager 2 weeks

    5. 5

      Launch

      On ETS pages and in dealer emails.

      Marketing Manager 1 week

    6. 6

      Track

      Completions and dealer contacts.

      Marketing Manager monthly

    First result
    1 quarter
    Cost
    Developer time
    Owner
    ETS Sales Manager

    Smallest test

    Publish a static savings table for one utility.

    Why it works

    Build a calculator: enter a zip or postal code, pick the utility and heating fuel, see the off-peak rate, estimated yearly heating cost with ETS versus the current fuel, and the dealers nearby. Use the rate schedules already in Steffes Connect and the rate request form to fill gaps.

    A number for their own home is the strongest reason to call a dealer, and the calculator becomes a lead source for utilities too.

    Risks and how to handle them

    • Estimates read as promises

      Show ranges and the assumptions.

    Evidence

    • Your websitePower company pages: six benefit pages (kWh sales, peaks, deferred upgrades, satisfaction, scale, sustainability), each with a case study, for example a Minnesota member-owned cooperative that added about 709,000 kWh of off-peak sales in the first year. Steffes Connect, the web-based control app, follows each utility's rate schedule (the transceiver reports every five seconds), and a form asks utilities to submit rate schedules that are not yet listed.Source
    • Your websiteETS FAQs: off-peak rates can save "as much as 50% or more" off the standard rate; ETS can replace wood stoves, stand alone, or supplement a heat pump; storage heaters "can serve as a battery" for renewable power. A Virtual Home Experience tours the products room by room.Source
    • Your websiteThe dealer locator already holds the data the dealer pages leave out: 461 dealers with street address, city, postal code and coordinates, 460 with a phone number and 320 with a website. By region: Minnesota 217, Québec 85, Wisconsin 53, Nova Scotia 39, Colorado 17, North Dakota 17, Wyoming 7, Pennsylvania 6. The same province or state is entered several ways (for example "QC", "Quebec" and "Québec"; "MN", "Minnesota" and "Minn").Source
  • 08

    Steffes's power company pages show real results, such as one Minnesota cooperative adding about 709,000 kWh of off-peak sales in a year, but each utility still has to build its own program and marketing.

    High impactMedium effort First result in 1 quarter ETS Sales Manager

    First action

    List the utilities serving the 217 Minnesota dealers.

    How to measure it

    Active utility programs

    Now
    –
    Target
    +10
    By
    1 year

    Steps

    1. 1

      List utilities

      By dealer region.

      ETS Sales Manager 1 week

    2. 2

      Build the kit

      Inserts, posts, landing page template.

      Marketing Manager 1 month

    3. 3

      Results report

      Quarterly kWh and installs.

      ETS Sales Manager 2 weeks

    4. 4

      Pilot

      Two co-ops.

      ETS Sales Manager 1 quarter

    5. 5

      Present

      At co-op association meetings.

      ETS Sales Manager quarterly

    6. 6

      Roll out

      All partner utilities.

      ETS Sales Manager 2 quarters

    First result
    1 quarter
    Cost
    Design and print costs
    Owner
    ETS Sales Manager

    Smallest test

    Offer the kit to one cooperative this month.

    Why it works

    Package what a utility needs to launch or grow an ETS program: rebate design examples, rate templates, bill inserts, social posts, a co-branded landing page with the dealer finder and calculator, and a quarterly results report. Offer it at co-op association meetings and to every utility in the dealer regions.

    Utilities reach every home on their lines; making their program easy multiplies Steffes's reach without more sales staff.

    Risks and how to handle them

    • Utilities have strict branding

      Make every piece editable.

    Evidence

    • Your websitePower company pages: six benefit pages (kWh sales, peaks, deferred upgrades, satisfaction, scale, sustainability), each with a case study, for example a Minnesota member-owned cooperative that added about 709,000 kWh of off-peak sales in the first year. Steffes Connect, the web-based control app, follows each utility's rate schedule (the transceiver reports every five seconds), and a form asks utilities to submit rate schedules that are not yet listed.Source
    • Your websiteThe dealer locator already holds the data the dealer pages leave out: 461 dealers with street address, city, postal code and coordinates, 460 with a phone number and 320 with a website. By region: Minnesota 217, Québec 85, Wisconsin 53, Nova Scotia 39, Colorado 17, North Dakota 17, Wyoming 7, Pennsylvania 6. The same province or state is entered several ways (for example "QC", "Quebec" and "Québec"; "MN", "Minnesota" and "Minn").Source
  • 09

    Steffes is hiring a Sales Coordinator to represent its steel fabrication capabilities and quote work, yet the manufacturing pages have no quote form, no part examples and paragraphs printed three times in a row.

    High impactMedium effort First result in 1 quarter Contract Manufacturing Sales…

    First action

    Fix the repeated paragraphs and add a quote form with file upload.

    How to measure it

    Website RFQs

    Now
    –
    Target
    30 a month
    By
    2 quarters

    Steps

    1. 1

      Fix copy

      Remove repeated text.

      Marketing Manager 1 day

    2. 2

      Build form

      Drawing upload and key fields.

      Web developer (agency or in-house) 1 week

    3. 3

      Set response time

      Quote within a set number of days.

      Contract Manufacturing Sales Manager 1 week

    4. 4

      Add proof

      Part photos and equipment lists.

      Marketing Manager 1 month

    5. 5

      Route

      Requests to the Sales Coordinator.

      Sales Coordinator 1 day

    6. 6

      Track

      Quotes and wins by source.

      Contract Manufacturing Sales Manager monthly

    First result
    1 quarter
    Cost
    Photography and developer time
    Owner
    Contract Manufacturing Sales Manager

    Smallest test

    Add the form to the manufacturing page this week.

    Why it works

    Build a "Request a quote" page with drawing upload, quantities, materials and finish, and a promised response time. Rewrite the manufacturing and industries pages with real part photos, equipment lists, certifications and capacity at each plant, and remove the repeated text.

    Buyers of contract fabrication shortlist suppliers who make quoting easy and show parts like theirs.

    Risks and how to handle them

    • Unqualified requests

      Ask quantity and timeline up front.

    Evidence

    • HiringSales Coordinator (Dickinson, posted October 19, 2026): "assist in representing the steel fabrication capabilities of Steffes in the selling and promotion of products", quoting, customer forecasting, and helping sales "with cold calls, sales promotions, customer satisfaction surveys".Source
    • Your websiteAbout and manufacturing pages: an OEM headquartered in Dickinson, North Dakota, with plants in Grand Forks and Shelby, North Carolina, and support sites in Midland and Three Rivers, Texas, Casper, Wyoming and Oklahoma City; "more than 50 years of experience" in contract manufacturing; Industries We Serve lists agriculture, attachments, commercial heating, construction, DOT tanks, industrial, oil and gas and recreational vehicles on one page. On the manufacturing and industries pages each paragraph is printed three times in a row.Source
  • 10

    Steffes is hiring welders, paint line operators and machine operators in Shelby, North Carolina on day, night and weekend shifts, and showed its contract work at Design-2-Part in Charlotte. The website talks about Dickinson but has no page for Southeast buyers.

    High impactMedium effort First result in 1 quarter Contract Manufacturing Sales…

    First action

    List 100 OEMs within 300 miles of Shelby.

    How to measure it

    New Southeast accounts

    Now
    –
    Target
    5
    By
    3 quarters

    Steps

    1. 1

      Build the page

      Shelby capabilities and capacity.

      Marketing Manager 2 weeks

    2. 2

      Build the list

      100 OEMs nearby.

      Sales Coordinator 2 weeks

    3. 3

      Outreach

      Email and calls with tour invites.

      Contract Manufacturing Sales Manager 1 quarter

    4. 4

      Trade shows

      Regional events like Design-2-Part.

      Contract Manufacturing Sales Manager quarterly

    5. 5

      Tours

      Plant visits.

      Contract Manufacturing Sales Manager ongoing

    6. 6

      Measure

      Quotes and wins.

      Contract Manufacturing Sales Manager monthly

    First result
    1 quarter
    Cost
    Sales time and travel
    Owner
    Contract Manufacturing Sales Manager

    Smallest test

    Invite ten nearby OEMs to tour Shelby.

    Why it works

    Create a Shelby page with capabilities, capacity, lead times and the regional freight advantage, and run an outreach list of OEMs in the Carolinas and neighbouring states in agriculture, attachments, construction and RV equipment. Invite prospects to plant tours.

    Added shifts are capacity to sell; nearby OEMs value a supplier within a day's drive.

    Risks and how to handle them

    • Capacity fills slowly

      Offer pilot runs to new customers.

    Evidence

    • HiringSteffes's job board lists 53 open roles, all posted between August and October 2026: welders, paint line and machine operators, assemblers (including ETS assembly), quality and maintenance staff across Dickinson and Grand Forks, North Dakota, and Shelby, North Carolina (day, night and weekend shifts in Shelby), plus field service in Midland, Texas and Wyoming, and 2027 engineering interns for ETS and Oil & Gas.Source
    • Your websiteAbout and manufacturing pages: an OEM headquartered in Dickinson, North Dakota, with plants in Grand Forks and Shelby, North Carolina, and support sites in Midland and Three Rivers, Texas, Casper, Wyoming and Oklahoma City; "more than 50 years of experience" in contract manufacturing; Industries We Serve lists agriculture, attachments, commercial heating, construction, DOT tanks, industrial, oil and gas and recreational vehicles on one page. On the manufacturing and industries pages each paragraph is printed three times in a row.Source
    • Your newsRecent news: Steffes Contract showcased its capabilities at Design-2-Part in Charlotte (June 2025); North Carolina Congressman Tim Moore visited the Shelby plant (October 2025); Steffes was inducted into the North Dakota Business Hall of Fame (June 2026) and named one of Prairie Business's 50 Best Places to Work for the 12th year (September 2026). Most 2026 posts are about people and culture.Source
  • 11

    Industries We Serve lists eight markets on a single page with generic text. A buyer searching for a DOT tank or attachment fabricator finds nothing that matches their part.

    Medium impactMedium effort First result in 1 quarter Marketing Manager

    First action

    Start with the two industries with the most current revenue.

    How to measure it

    Manufacturing organic visits

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Rank industries

      By revenue and growth.

      Contract Manufacturing Sales Manager 1 day

    2. 2

      Gather parts

      Photos and specs, cleared with customers.

      Sales Coordinator 1 month

    3. 3

      Write pages

      Eight pages.

      Marketing Manager 1 month

    4. 4

      Case studies

      One per industry.

      Marketing Manager 1 quarter

    5. 5

      Link

      From capabilities pages.

      Web developer (agency or in-house) 1 day

    6. 6

      Measure

      Visits and quotes.

      Marketing Manager monthly

    First result
    1 quarter
    Cost
    Writing and photography
    Owner
    Marketing Manager

    Smallest test

    Publish the agriculture page first.

    Why it works

    Give agriculture, attachments, commercial heating, construction, DOT tanks, industrial, oil and gas and RVs their own page: example parts, processes used, certifications, and a quote link. Add one short case study per industry.

    Industry pages match how buyers search and let sales send one link per prospect.

    Risks and how to handle them

    • Customer confidentiality

      Show generic parts or get written approval.

    Evidence

    • Your websiteAbout and manufacturing pages: an OEM headquartered in Dickinson, North Dakota, with plants in Grand Forks and Shelby, North Carolina, and support sites in Midland and Three Rivers, Texas, Casper, Wyoming and Oklahoma City; "more than 50 years of experience" in contract manufacturing; Industries We Serve lists agriculture, attachments, commercial heating, construction, DOT tanks, industrial, oil and gas and recreational vehicles on one page. On the manufacturing and industries pages each paragraph is printed three times in a row.Source
    • HiringSales Coordinator (Dickinson, posted October 19, 2026): "assist in representing the steel fabrication capabilities of Steffes in the selling and promotion of products", quoting, customer forecasting, and helping sales "with cold calls, sales promotions, customer satisfaction surveys".Source
  • 12

    Steffes is hiring an Outside Sales Manager to acquire new oil and gas business. It has a new Emissions Reduction Unit, a state high-efficiency certification and basin posts for the Permian, Powder River, Anadarko and Eagle Ford.

    High impactMedium effort First result in 1 quarter Outside Sales Manager Oil & G…

    First action

    List the top 50 operators in the Permian and Bakken.

    How to measure it

    ERU assessments

    Now
    –
    Target
    20 a quarter
    By
    2 quarters

    Steps

    1. 1

      Basin pages

      Four pages with local support.

      Marketing Manager 1 month

    2. 2

      Target lists

      Operators per basin.

      Outside Sales Manager - Oil & Gas 2 weeks

    3. 3

      Sequence

      Three touches with the assessment offer.

      Outside Sales Manager - Oil & Gas 1 week

    4. 4

      Proof

      ERU results sheet.

      Design Engineer - Oil & Gas 2 weeks

    5. 5

      Run

      Calls and visits.

      Outside Sales Manager - Oil & Gas 1 quarter

    6. 6

      Review

      Pipeline by basin.

      Outside Sales Manager - Oil & Gas monthly

    First result
    1 quarter
    Cost
    Sales time
    Owner
    Outside Sales Manager Oil & Gas

    Smallest test

    Send the assessment offer to ten Bakken operators.

    Build the prospect list. The list compiled from public sources, verified, deduplicated and delivered to your CRM. Usually live within days.

    Book a working session

    Why it works

    Build one landing page per basin on steffesoil.com with the local support site, the ERU and flare results, and a site assessment offer. Pair it with a target list of operators per basin and a three-touch sequence the new manager runs.

    Operators buy from suppliers with local service; basin pages make that visible and give the new hire a ready pipeline.

    Risks and how to handle them

    • Long sales cycles

      Offer a single-site trial.

    Evidence

    • HiringOil & Gas field and sales hiring: an Outside Sales Manager to "expand our Oil & Gas presence through consultative, solution-based selling - focused on acquiring new business"; a Field Service Supervisor in Midland, Texas who dispatches technicians "to oilfield locations" and gathers "new product ideas, product needs, product improvements"; and a Service Technician Lead in Wyoming who should "Promote all Steffes products and look for new product opportunities".Source
    • Your websiteOil & Gas now lives on steffesoil.com: a patented Variable Orifice Flare with "99% Destruction Removal Efficiency", Air Assist flares, an Emissions Reduction Unit that "captures and converts flare" gas, production equipment and site systems. News: the ERU was unveiled at the Williston Basin Petroleum Conference (April 2026), Steffes flares earned a high-efficiency certification from North Dakota's environmental agency (May 2025), and basin posts cover the Permian, Powder River, Anadarko and Eagle Ford.Source
    • Your websiteAbout and manufacturing pages: an OEM headquartered in Dickinson, North Dakota, with plants in Grand Forks and Shelby, North Carolina, and support sites in Midland and Three Rivers, Texas, Casper, Wyoming and Oklahoma City; "more than 50 years of experience" in contract manufacturing; Industries We Serve lists agriculture, attachments, commercial heating, construction, DOT tanks, industrial, oil and gas and recreational vehicles on one page. On the manufacturing and industries pages each paragraph is printed three times in a row.Source
  • 13

    Field service roles in Texas and Wyoming are asked to look for new product opportunities and gather product ideas, but there is no simple way for a technician's observation to reach sales.

    Medium impactLow effort First result in 1 quarter Field Service Supervisor

    First action

    Ask technicians to log one opportunity per week for a month.

    How to measure it

    Field-sourced quotes

    Now
    –
    Target
    10 a quarter
    By
    2 quarters

    Steps

    1. 1

      Add the field

      To service tickets.

      Director of IT and Services 1 week

    2. 2

      Train

      What to look for.

      Field Service Supervisor 1 week

    3. 3

      Route

      Weekly to sales.

      Field Service Supervisor weekly

    4. 4

      Follow up

      Quote each lead.

      Outside Sales Manager - Oil & Gas weekly

    5. 5

      Reward

      Recognize the best leads.

      Field Service Supervisor monthly

    6. 6

      Review

      Quotes and wins.

      Outside Sales Manager - Oil & Gas quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Field Service Supervisor

    Smallest test

    Run it in Midland for one month.

    Why it works

    Add a short field to the service ticket: equipment seen, upgrade need, competitor product on site, contact. Route entries to the Outside Sales Manager weekly and report which turned into quotes. Share wins with the field team.

    Technicians are on site more than anyone in sales, and operators trust them.

    Risks and how to handle them

    • Extra paperwork

      Keep it to four fields.

    Evidence

    • HiringOil & Gas field and sales hiring: an Outside Sales Manager to "expand our Oil & Gas presence through consultative, solution-based selling - focused on acquiring new business"; a Field Service Supervisor in Midland, Texas who dispatches technicians "to oilfield locations" and gathers "new product ideas, product needs, product improvements"; and a Service Technician Lead in Wyoming who should "Promote all Steffes products and look for new product opportunities".Source
  • 14

    The Product Support Technician runs reports on technical calls and builds troubleshooting resources. The site already has troubleshooting videos and FAQs, but they are not organised by symptom.

    Medium impactMedium effort First result in 1 quarter Product Support Technician

    First action

    Pull last winter's call reasons and rank them.

    How to measure it

    Calls per 1,000 units

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Rank reasons

      Last winter's calls.

      Product Support Technician 1 week

    2. 2

      Write pages

      Top 20 symptoms.

      Product Support Technician 1 month

    3. 3

      Film clips

      Short how-to videos.

      Marketing Manager 1 month

    4. 4

      Link

      From manuals and Steffes Connect.

      Web developer (agency or in-house) 1 week

    5. 5

      Promote

      Pre-season email to owners.

      Marketing Manager seasonal

    6. 6

      Measure

      Calls by reason.

      Product Support Technician monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Product Support Technician

    Smallest test

    Publish the top five symptoms before winter.

    Why it works

    Take the 20 most common call reasons and publish one page per symptom ("heater not charging", "room too cold in the morning", "Steffes Connect offline") with a short video, steps for owners, steps for installers, and when to call a dealer. Link them from the manuals and Steffes Connect.

    Owners fix simple issues themselves, calls drop, and the pages bring in owners searching for help.

    Risks and how to handle them

    • Owners attempt unsafe repairs

      Mark which steps need a licensed installer.

    Evidence

    • HiringProduct Support Technician (Dickinson, still open): "technical support to homeowners, contractors, and other customers", "Develop resources to aid in the installation and troubleshooting", "Run reports on technical calls and warranty information" and "Poll customers concerning product satisfaction".Source
    • Your websiteETS FAQs: off-peak rates can save "as much as 50% or more" off the standard rate; ETS can replace wood stoves, stand alone, or supplement a heat pump; storage heaters "can serve as a battery" for renewable power. A Virtual Home Experience tours the products room by room.Source
    • Your websitePower company pages: six benefit pages (kWh sales, peaks, deferred upgrades, satisfaction, scale, sustainability), each with a case study, for example a Minnesota member-owned cooperative that added about 709,000 kWh of off-peak sales in the first year. Steffes Connect, the web-based control app, follows each utility's rate schedule (the transceiver reports every five seconds), and a form asks utilities to submit rate schedules that are not yet listed.Source
  • 15

    Steffes asks owners to register their products, so it holds a list of homes with Steffes heat. Nothing on the site suggests that list is used before each heating season.

    Medium impactLow effort First result in 1 quarter Marketing Manager

    First action

    Count registered owners with an email address.

    How to measure it

    Owner referrals

    Now
    –
    Target
    100 a year
    By
    1 year

    Steps

    1. 1

      Count the list

      Registered owners with email.

      Marketing Manager 1 day

    2. 2

      Write the email

      Checklist, tips, dealer, review, referral.

      Marketing Manager 1 week

    3. 3

      Set the referral

      Simple dealer-tracked offer.

      ETS Sales Manager 2 weeks

    4. 4

      Send

      Early autumn.

      Marketing Manager seasonal

    5. 5

      Spring email

      Storage and summer tips.

      Marketing Manager seasonal

    6. 6

      Measure

      Opens, calls and referrals.

      Marketing Manager seasonal

    First result
    1 quarter
    Cost
    Email tool cost
    Owner
    Marketing Manager

    Smallest test

    Send to 500 owners this autumn.

    Why it works

    Send registered owners a short autumn email: a pre-season checklist, Steffes Connect tips, the nearest dealer for service, a review request, and a referral offer for neighbours. Add a spring email with a summer storage tip.

    Contact before winter reduces support calls and creates referrals in rural communities where word of mouth matters.

    Risks and how to handle them

    • Old addresses

      Clean the list first.

    Evidence

    • Your websiteA "Review My Product" form asks ETS owners to rate their heater and grants Steffes the right to show "first name, last initial, city, state/province" publicly, but no customer reviews or testimonials appear anywhere on the site, including the product pages.Source
    • HiringProduct Support Technician (Dickinson, still open): "technical support to homeowners, contractors, and other customers", "Develop resources to aid in the installation and troubleshooting", "Run reports on technical calls and warranty information" and "Poll customers concerning product satisfaction".Source
  • 16

    The dealer locator sends homeowners to 461 dealers, but there is no form or tracked number on the dealer pages, so neither Steffes nor the dealer knows which leads came from steffes.com.

    Medium impactMedium effort First result in 1 quarter ETS Sales Manager

    First action

    Add a tracked contact button to the Minnesota dealer pages.

    How to measure it

    Tracked dealer leads

    Now
    –
    Target
    300 a quarter
    By
    2 quarters

    Steps

    1. 1

      Add buttons

      Call and contact on dealer pages.

      Web developer (agency or in-house) 1 week

    2. 2

      Log leads

      In the CRM.

      Director of IT and Services 2 weeks

    3. 3

      Monthly report

      Per dealer.

      ETS Sales Manager monthly

    4. 4

      Recognize

      Top dealers each season.

      ETS Sales Manager seasonal

    5. 5

      Find gaps

      Regions with no responses.

      ETS Sales Manager quarterly

    6. 6

      Recruit

      New dealers in the gaps.

      ETS Sales Manager ongoing

    First result
    1 quarter
    Cost
    Call tracking cost
    Owner
    ETS Sales Manager

    Smallest test

    Track one state for a month.

    Why it works

    Add tracked call and contact buttons to dealer pages, log every lead, and email each dealer a monthly summary with their page views and leads. Use it to recognize active dealers and to find regions with no responsive dealer.

    Dealers invest more in a brand that sends them measurable work, and Steffes learns where coverage is thin.

    Risks and how to handle them

    • Dealer privacy

      Share only aggregate data publicly.

    Builds on

    Evidence

    • Your websiteThe sitemap lists 462 dealer pages under /locations/ (updated as recently as October 7, 2026). Each page shows only the dealer's name and a line such as "Units serviced: Room Units, Forced Air, Hydronic": no town, address, phone, map, service area or link to the Steffes products the dealer installs. Page titles read "<Dealer name> - Steffes".Source
    • Your websiteThe dealer locator already holds the data the dealer pages leave out: 461 dealers with street address, city, postal code and coordinates, 460 with a phone number and 320 with a website. By region: Minnesota 217, Québec 85, Wisconsin 53, Nova Scotia 39, Colorado 17, North Dakota 17, Wyoming 7, Pennsylvania 6. The same province or state is entered several ways (for example "QC", "Quebec" and "Québec"; "MN", "Minnesota" and "Minn").Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    Steffes Connect already controls each heater to a utility rate schedule and reports every five seconds. The new Senior Manager of Products & Innovation is asked to see "around corners" and build a five-year product plan. A connected fleet of storage heaters is a grid battery utilities can schedule.

    High impactHigh effort First result in 4 quarters Senior Manager of Products &…

    First action

    Ask two partner utilities what they would pay per home for scheduled load.

    How to measure it

    Enrolled homes

    Now
    –
    Target
    5,000
    By
    2 years

    Steps

    1. 1

      Interview utilities

      Needs and value per home.

      Senior Manager of Products & Innovation 1 month

    2. 2

      Define the service

      Dashboard, events, reports.

      Senior Manager of Products & Innovation 1 month

    3. 3

      Price it

      Per home per year.

      Senior Manager of Products & Innovation 1 month

    4. 4

      Build

      Fleet features.

      Director of IT and Services 2 quarters

    5. 5

      Pilot

      Two utilities.

      ETS Sales Manager 2 quarters

    6. 6

      Measure

      Load shift and satisfaction.

      Senior Manager of Products & Innovation quarterly

    7. 7

      Scale

      Partner utilities.

      ETS Sales Manager 1 year

    First result
    4 quarters
    Cost
    Software development
    Owner
    Senior Manager of Products & Innovation

    Smallest test

    Run one peak event with 50 connected homes.

    Why it works

    Package Steffes Connect as a utility service: fleet dashboard, scheduled charging, peak events, measured load shift per home, and annual reports. Price it per enrolled home and pilot it with two partner utilities.

    It turns a one-time heater sale into recurring revenue and strengthens every utility relationship.

    Risks and how to handle them

    • Cybersecurity expectations

      Plan utility-grade security reviews from day one.

    • Homeowner opt-in

      Clear comfort guarantees and override.

    Evidence

    • Your websitePower company pages: six benefit pages (kWh sales, peaks, deferred upgrades, satisfaction, scale, sustainability), each with a case study, for example a Minnesota member-owned cooperative that added about 709,000 kWh of off-peak sales in the first year. Steffes Connect, the web-based control app, follows each utility's rate schedule (the transceiver reports every five seconds), and a form asks utilities to submit rate schedules that are not yet listed.Source
    • HiringSenior Manager of Products & Innovation (Dickinson, posted October 12, 2026): "Leader of development and execution of 5-year Product Plan", "Able to 'see around corners' for where our products need to be positioned", "Oversee price administration", "Co-create product line price strategies" and keep "External awareness of major competitor product lines, marketing strategies, current system types, and relative costs".Source
    • Your websiteETS FAQs: off-peak rates can save "as much as 50% or more" off the standard rate; ETS can replace wood stoves, stand alone, or supplement a heat pump; storage heaters "can serve as a battery" for renewable power. A Virtual Home Experience tours the products room by room.Source
  • 18

    The new product leader owns the five-year plan, pricing strategy and competitor awareness; support polls customer satisfaction and the Sales Coordinator runs satisfaction surveys. Those signals are scattered across teams.

    High impactMedium effort First result in 3 quarters Senior Manager of Products &…

    First action

    Write ten questions for dealers.

    How to measure it

    Responses per year

    Now
    –
    Target
    300
    By
    1 year

    Steps

    1. 1

      Write surveys

      Dealers, utilities, contract customers.

      Senior Manager of Products & Innovation 2 weeks

    2. 2

      Send

      Email and at events.

      Marketing Manager 1 month

    3. 3

      Analyse

      Themes and lost deals.

      Senior Manager of Products & Innovation 1 month

    4. 4

      Plan

      Feed into the five-year plan.

      Senior Manager of Products & Innovation 1 quarter

    5. 5

      Share back

      Summary to respondents.

      Marketing Manager 1 month

    6. 6

      Repeat

      Yearly.

      Senior Manager of Products & Innovation 1 year

    First result
    3 quarters
    Cost
    Survey tool and staff time
    Owner
    Senior Manager of Products & Innovation

    Smallest test

    Survey 50 dealers before the new manager starts.

    Why it works

    Run one annual survey of dealers, utilities and contract customers: buying reasons, lost deals and why, competing products (heat pumps, electric boilers, other flares), price sensitivity and wished-for features. Feed results into the plan and share a summary back with respondents.

    A plan built on what buyers say beats one built on internal guesses, and asking builds loyalty.

    Risks and how to handle them

    • Low response

      Keep it to ten minutes and offer a summary.

    Evidence

    • HiringSenior Manager of Products & Innovation (Dickinson, posted October 12, 2026): "Leader of development and execution of 5-year Product Plan", "Able to 'see around corners' for where our products need to be positioned", "Oversee price administration", "Co-create product line price strategies" and keep "External awareness of major competitor product lines, marketing strategies, current system types, and relative costs".Source
    • HiringProduct Support Technician (Dickinson, still open): "technical support to homeowners, contractors, and other customers", "Develop resources to aid in the installation and troubleshooting", "Run reports on technical calls and warranty information" and "Poll customers concerning product satisfaction".Source
    • HiringSales Coordinator (Dickinson, posted October 19, 2026): "assist in representing the steel fabrication capabilities of Steffes in the selling and promotion of products", quoting, customer forecasting, and helping sales "with cold calls, sales promotions, customer satisfaction surveys".Source
    • Competitor researchRivals' own homepages: Zeeco ("number one choice for combustion and environmental solutions", with flare systems, field services and rental equipment) and Cimarron ("a leader in emission management solutions for the oil and gas industry", with air- and gas-assisted flares and vapor combustion units) compete for flares; Electro Industries sells electric boilers such as the Mini EZBoiler for hydronic heating, the alternative a contractor weighs against an ETS hydronic furnace.Source
  • 19

    Québec is Steffes's second-largest dealer region, the LogisVert grant pays most of the system, and the team is exhibiting and welcoming new Québec partners. The French content today is a handful of pages.

    High impactHigh effort First result in 2 quarters ETS Sales Manager

    First action

    Translate the three furnace product pages.

    How to measure it

    Québec ETS installs

    Now
    –
    Target
    2x
    By
    1 year

    Steps

    1. 1

      Plan the section

      Pages and priorities.

      Marketing Manager 2 weeks

    2. 2

      Translate

      ETS pages, manuals, support.

      Marketing Manager 1 quarter

    3. 3

      French line

      Phone and email support.

      Product Support Technician 1 quarter

    4. 4

      Training

      Montreal sessions.

      ETS Sales Manager quarterly

    5. 5

      Badges

      Preferred installers on dealer pages.

      Web developer (agency or in-house) 1 month

    6. 6

      Measure

      Leads and installs.

      ETS Sales Manager monthly

    First result
    2 quarters
    Cost
    Translation and training costs
    Owner
    ETS Sales Manager

    Smallest test

    Run one installer training in French.

    Why it works

    Translate the ETS section, product pages, manuals and troubleshooting into French under /fr/, add a French phone line, and run regular installer training in the Montreal area with a Preferred Installer badge on dealer pages.

    A market with a grant this size rewards the brand that is easiest to buy and install in French.

    Risks and how to handle them

    • Grant ends

      Keep the pages useful on savings alone.

    Evidence

    • Your newsQuébec push in 2026: the ETS team exhibited at the Montreal Home Show in March ("connects with homeowners and installers"), Steffes welcomed Geoservices Climatisation in June, and the site has Québec dealer resources plus a Preferred Installer Program application in English and French. 85 of the dealers in the locator are in Québec.Source
    • Your websiteThe Québec LogisVert page: "Save $22K" - Hydro-Québec offers $15,000 to homeowners who install a central ETS system and $7,000 more with an efficient heat pump, "covering nearly the full system and installation cost". It lays out six steps and has French versions (/ets/subventions-logisvert-dhydro-quebec/ and others), but the English and French versions are not linked with hreflang tags.Source
    • Hydro-QuébecHydro-Québec's LogisVert residential page: "Receive a $22,000 grant when you purchase and install an ETS system and central heat pump"; for ETS, homeowners go to "the list of authorized installers" and the grant "will be deducted directly from the installer's invoice". The Québec government funds part of the ETS grant under its 2030 Plan for a Green Economy.Source
    • Your websiteThe dealer locator already holds the data the dealer pages leave out: 461 dealers with street address, city, postal code and coordinates, 460 with a phone number and 320 with a website. By region: Minnesota 217, Québec 85, Wisconsin 53, Nova Scotia 39, Colorado 17, North Dakota 17, Wyoming 7, Pennsylvania 6. The same province or state is entered several ways (for example "QC", "Quebec" and "Québec"; "MN", "Minnesota" and "Minn").Source

Wildcards 4

Unexpected experiments, each with a cheap way to test it.

  • 20

    Steffes has a room-by-room Virtual Home Experience and exhibits at home shows such as Montreal. Most homeowners have never heard of electric thermal storage.

    Medium impactLow effort First result in 1 quarter ETS Sales Manager

    First action

    Print QR cards for the next home show.

    How to measure it

    QR tours

    Now
    –
    Target
    1,000
    By
    2 quarters

    Steps

    1. 1

      QR cards

      Per dealer.

      Marketing Manager 1 week

    2. 2

      Show kit

      Tablet stand and script.

      Marketing Manager 1 week

    3. 3

      Add tracking

      Source per card.

      Web developer (agency or in-house) 2 days

    4. 4

      Brief dealers

      How to use it.

      ETS Sales Manager 1 week

    5. 5

      Run

      Shows and counters.

      ETS Sales Manager seasonal

    6. 6

      Measure

      Tours to contacts.

      Marketing Manager monthly

    First result
    1 quarter
    Cost
    Printing costs
    Owner
    ETS Sales Manager

    Smallest test

    Use it at one home show.

    Why it works

    Run the tour on a tablet at every show and give dealers a QR card that opens it with their name and the local savings. Track how many tours lead to a dealer contact.

    Seeing the heater in a home makes an unfamiliar product concrete.

    Risks and how to handle them

    • Tablet setup at shows

      Offline copy ready.

    Evidence

    • Your websiteETS FAQs: off-peak rates can save "as much as 50% or more" off the standard rate; ETS can replace wood stoves, stand alone, or supplement a heat pump; storage heaters "can serve as a battery" for renewable power. A Virtual Home Experience tours the products room by room.Source
    • Your newsQuébec push in 2026: the ETS team exhibited at the Montreal Home Show in March ("connects with homeowners and installers"), Steffes welcomed Geoservices Climatisation in June, and the site has Québec dealer resources plus a Preferred Installer Program application in English and French. 85 of the dealers in the locator are in Québec.Source
  • 21

    Steffes holds off-peak rates for many utilities and serves homes from Minnesota to Nova Scotia. Homeowners and local press care about heating costs every autumn.

    Medium impactMedium effort First result in 2 quarters Marketing Manager

    First action

    Build the comparison for Minnesota first.

    How to measure it

    Report visits

    Now
    –
    Target
    10,000
    By
    1 year

    Steps

    1. 1

      Collect data

      Fuel prices and off-peak rates.

      ETS Sales Manager 1 month

    2. 2

      Analyse

      By region.

      Senior Manager of Products & Innovation 1 month

    3. 3

      Write

      Report and regional summaries.

      Marketing Manager 1 month

    4. 4

      Check

      Utility review.

      ETS Sales Manager 2 weeks

    5. 5

      Launch

      Press and utility newsletters.

      Marketing Manager yearly

    6. 6

      Update

      Every October.

      Marketing Manager yearly

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Marketing Manager

    Smallest test

    Publish one Minnesota chart this autumn.

    Why it works

    Publish a yearly report comparing heating costs by fuel and region with off-peak ETS, using public fuel prices and the rate schedules Steffes Connect follows. Send regional findings to local press and utilities each October.

    Original data earns press and links every year and positions Steffes as the expert on off-peak heating.

    Risks and how to handle them

    • Price swings

      Date the report and show ranges.

    Evidence

    • Your websitePower company pages: six benefit pages (kWh sales, peaks, deferred upgrades, satisfaction, scale, sustainability), each with a case study, for example a Minnesota member-owned cooperative that added about 709,000 kWh of off-peak sales in the first year. Steffes Connect, the web-based control app, follows each utility's rate schedule (the transceiver reports every five seconds), and a form asks utilities to submit rate schedules that are not yet listed.Source
    • Your websiteETS FAQs: off-peak rates can save "as much as 50% or more" off the standard rate; ETS can replace wood stoves, stand alone, or supplement a heat pump; storage heaters "can serve as a battery" for renewable power. A Virtual Home Experience tours the products room by room.Source
    • Your websiteThe dealer locator already holds the data the dealer pages leave out: 461 dealers with street address, city, postal code and coordinates, 460 with a phone number and 320 with a website. By region: Minnesota 217, Québec 85, Wisconsin 53, Nova Scotia 39, Colorado 17, North Dakota 17, Wyoming 7, Pennsylvania 6. The same province or state is entered several ways (for example "QC", "Quebec" and "Québec"; "MN", "Minnesota" and "Minn").Source
  • 22

    Steffes posts mostly people and culture news and has been a 50 Best Place to Work for 12 years, while it has 53 open roles across three states. The careers page lists featured trades but no pay, shifts or plant-specific pages.

    Medium impactLow effort First result in 1 quarter HR and Recruiting Manager

    First action

    Add open-job links to the last ten culture posts.

    How to measure it

    Website applications

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Plant pages

      Three pages.

      HR and Recruiting Manager 2 weeks

    2. 2

      Pay and shifts

      Ranges per role.

      HR and Recruiting Manager 1 week

    3. 3

      Link posts

      Culture stories to jobs.

      Marketing Manager 1 week

    4. 4

      Jobs block

      On every news post.

      Web developer (agency or in-house) 2 days

    5. 5

      Measure

      Applications by source.

      HR and Recruiting Manager monthly

    6. 6

      Refresh

      Monthly.

      HR and Recruiting Manager monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    HR and Recruiting Manager

    Smallest test

    Add a Shelby jobs block to the next news post.

    Why it works

    Add a page per plant (Dickinson, Grand Forks, Shelby) with open roles, shifts, pay ranges and photos, link each culture story to the matching plant's jobs, and add a "jobs near you" block to every news post.

    Candidates comparing employers want pay and shifts; the existing stories give proof, the plant pages give the next step.

    Risks and how to handle them

    • Pay transparency concerns

      Publish ranges, not exact rates.

    Evidence

    • HiringSteffes's job board lists 53 open roles, all posted between August and October 2026: welders, paint line and machine operators, assemblers (including ETS assembly), quality and maintenance staff across Dickinson and Grand Forks, North Dakota, and Shelby, North Carolina (day, night and weekend shifts in Shelby), plus field service in Midland, Texas and Wyoming, and 2027 engineering interns for ETS and Oil & Gas.Source
    • Your newsRecent news: Steffes Contract showcased its capabilities at Design-2-Part in Charlotte (June 2025); North Carolina Congressman Tim Moore visited the Shelby plant (October 2025); Steffes was inducted into the North Dakota Business Hall of Fame (June 2026) and named one of Prairie Business's 50 Best Places to Work for the 12th year (September 2026). Most 2026 posts are about people and culture.Source
  • 23

    Steffes is hiring a Director of IT and Services responsible for access controls and protecting company data. The website runs WordPress with a slider, a Facebook feed, a store locator and several marketing tags, and shows a toolbar to the public.

    Medium impactMedium effort First result in 1 quarter Director of IT and Services

    First action

    List all plugins and scripts on both sites.

    How to measure it

    Unused scripts removed

    Now
    –
    Target
    100%
    By
    1 quarter

    Steps

    1. 1

      Inventory

      Plugins and scripts.

      Director of IT and Services 1 week

    2. 2

      Remove unused

      After marketing review.

      Web developer (agency or in-house) 1 week

    3. 3

      Update schedule

      Monthly updates.

      Web developer (agency or in-house) monthly

    4. 4

      Security headers

      Content security policy.

      Web developer (agency or in-house) 1 week

    5. 5

      Alerts

      Uptime and speed.

      Director of IT and Services 1 day

    6. 6

      Review

      Quarterly.

      Director of IT and Services quarterly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Director of IT and Services

    Smallest test

    Remove one unused plugin this week.

    Why it works

    Inventory every plugin and third-party script on steffes.com and steffesoil.com, remove what is unused, keep plugins updated on a schedule, add a content security policy, and set up uptime and Core Web Vitals alerts.

    A lean, maintained site is faster and safer, and it protects the dealer and customer data held in forms.

    Risks and how to handle them

    • Breaking features

      Test on a staging copy first.

    Evidence

    • Google PageSpeedHomepage, mobile, tested October 20, 2026: performance 24/100 (desktop 33). Real Chrome visitors fail Core Web Vitals: the main content takes 5.3 seconds to appear at the 75th percentile (Google's "good" mark is 2.5 s), 29% slower than a year earlier, and layout shift is 0.18 (good is 0.1); responsiveness is fine (INP about 120-140 ms). In the lab test the largest element, the homepage slider image, appears after 18.8 s; the page weighs 4.8 MB with 73 requests; Google Tag Manager adds 733 KB and the Facebook feed 288 KB; unused JavaScript is 729 KB and render-blocking requests cost about 3.8 s.Source
    • Your websiteThe page sitemap (102 URLs) also lists 12 URLs that only redirect (11 old /oil-gas/ pages now on steffesoil.com and a survey link), a page titled "test" containing raw slider shortcodes, a duplicate /home/ page, /contact-us-2/, six /etsold/ pages (for example Nova Scotia home show rebates) and employee pages: holiday parties in Dickinson, Grand Forks and Shelby, pumpkin and holiday decorating contests, an employee referral form and a summer business update. Every page also shows a WordPress toolbar to logged-out visitors.Source
    • HiringSenior Manager of Products & Innovation (Dickinson, posted October 12, 2026): "Leader of development and execution of 5-year Product Plan", "Able to 'see around corners' for where our products need to be positioned", "Oversee price administration", "Co-create product line price strategies" and keep "External awareness of major competitor product lines, marketing strategies, current system types, and relative costs".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

Have it built

ProgrammableAgency

1 of the 23 ideas are things Programmable builds and runs for its customers: pages, outreach, prospect lists, booking flows and monitors. Pick one, or send the whole list.

Prospect lists1The list compiled from public sources, verified, deduplicated and delivered to your CRM.

A 30-minute session with the engineer who would build it, not a sales call. You leave with a plan whether or not you hire us.

Book a working session

Usually live within days.

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 21, 2026, and cites them throughout. Steffes did not commission, review or endorse it, and Programmable is not affiliated with Steffes. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Steffes runs its business.

Something wrong, or do you represent Steffes? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Dealer pages, homepage speed, descriptions and listing data, sitemap clean-up, the French LogisVert finder and published reviews; start the plugin and script audit.

  2. Days 31 to 6012 ideas

    Savings calculator, utility kit, quote page, Shelby outreach, industry pages, basin campaign, field leads, fix library, owner emails and dealer reporting; the home-show tour and plant job pages.

  3. Days 61 to 904 ideas

    Commit to the big bets: Steffes Connect for utilities, the survey-led product plan and the French section; plan the cost-of-heat report.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value low heating bills on off-peak rates. The most cited problem: ETS is unfamiliar to most homeowners.

  • Steady, quiet warmth with no fuel to handle
  • Finding a qualified installer
  • In their words: “off-peak”

Market

Competitive landscape

4 competitors compared: Air-source heat pumps, Electro Industries, Zeeco and Cimarron.

  • Gap to exploit: Local, French-language help to claim the Québec ETS grant
  • Air-source heat pumps: Lower output in deep cold without backup
  • Electro Industries: No built-in storage for off-peak rates

Hiring signals

Steffes is adding capacity and commercial muscle at the same time.

  • Senior Manager of Products & Innovation: Five-year product plan, pricing and competitor awareness. Ideas 17, 18.
  • Outside Sales Manager - Oil & Gas: Acquiring new oil and gas business. Idea 12.
  • Field Service Supervisor (Midland, TX): Gathers new product ideas from the field. Idea 13.

From the team that wrote this playbook

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