ProgrammableMarketing/thefork.com (opens in a new tab)
PDF

Views

  • Plan
  • Roadmap
  • Research

On this page

  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 2
  • How we can help
Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. TheFork
TheFork logo

growth playbook · Oct 23, 2026

thefork.com (opens in a new tab)

TheFork growth playbook

Diagnosis

TheFork leads restaurant booking in Europe and is about to change owners (Amex agreed to buy it in June 2026). Its hiring shows where it is pushing: a large UK sales build-out with field reps, inside sales and a premium key account manager, DACH business development with a Hamburg marketing specialist, more sales in France, Portugal, Belgium and Italy, and a growth analyst for media, loyalty and experiments.

The gaps sit around those bets: the German App Store page still sells the 2024 Festival and does not name Germany or Austria, every country site fails Google's responsiveness test for real visitors, lab tests are blocked by the bot wall, and robots.txt may hide the Top 100 lists and menus from search.

This playbook fixes those first, then gives sales demand data, measures incentives and grows loyalty, with travellers and AI assistants as the big bets.

Growth Score

7/10

Biggest Opportunity

Turn TheFork's diner demand into sales proof in the markets it is staffing up (DACH and the UK), while making its pages faster and visible where diners search.

Biggest Risk

OpenTable, Quandoo, Zenchef, SevenRooms and Resy compete for the same restaurants, and discount-led growth can erode margin and premium appeal.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Fix the German App Store page: it still sells the 2024 Festival and does not name Germany or Austria

    Replace the German description's first paragraph and country list today.

    High impact First result in 2 weeks
  2. 2

    Make the country homepages answer taps faster: Italy's homepage is in Google's "poor" band

    Record a performance trace of the Italian homepage date picker on a mid-range phone.

    High impact First result in 1 month
  3. 3

    Let your own performance tests through the bot wall

    Ask the security team which verified monitoring sources can be allowed.

    Medium impact First result in 2 weeks

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 8 ideas are marked Unexpected: plays you are unlikely to have tried.

    2 of these are things Programmable can build and run for you.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 11Fill-ins · 3Reconsider · 4
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    TheFork is building DACH: a Hamburg marketing specialist for territory plans and German translations, and a DACH business development rep taking inbound calls from restaurants. But the German-language App Store listing, the first thing a German or Austrian diner sees before installing, opens with the TheFork Festival "vom 15. Februar bis 30. März 2024" and lists the countries where TheFork is used as France, Spain, Italy, the UK, the Netherlands, Belgium, Switzerland, Portugal, Denmark, Sweden and Australia. Germany and Austria are missing, so a diner in Hamburg or Vienna reads that the app is not for them, under a promotion that ended over two years ago.

    High impactLow effort First result in 2 weeks Marketing Specialist Restaura…

    First action

    Replace the German description's first paragraph and country list today.

    How to measure it

    Install conversion from DACH store page views

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Audit every language

      List dated promotions and country lists in all store descriptions (Apple and Google).

      App marketing manager 1 day

    2. 2

      Rewrite DACH copy

      Local cities, restaurant counts, Yums in euros, no expired dates.

      Marketing Specialist - Restaurant Offer Analyst (DACH) 2 days

    3. 3

      Local screenshots

      German restaurants and reviews in the screenshots.

      App marketing manager 3 days

    4. 4

      Publish

      German and Austrian storefronts first, then the other languages.

      App marketing manager 1 day

    5. 5

      Test

      Two screenshot sets with product page optimisation.

      App marketing manager 4 weeks

    6. 6

      Measure

      Store conversion and installs by market in AppsFlyer.

      Senior Growth Analyst weekly

    7. 7

      Set the routine

      Every campaign brief includes a store-copy removal date.

      CRM and loyalty manager ongoing

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Marketing Specialist Restaurant Offer Analyst (DACH)

    Smallest test

    Fix the German description and compare the next 14 days of store conversion with the previous 14.

    Why it works

    Rewrite the German and Austrian store pages for local diners: lead with the restaurant count and real reviews in their own cities (Berlin, Hamburg, Munich, Vienna), Yums in euros, and screenshots of German restaurants. Remove the dated Festival copy, correct the country list, and set a routine so every seasonal promotion is removed from all store languages when it ends. Then test two icon/screenshot sets with Apple's product page optimisation and track installs per market in AppsFlyer.

    The store page is the last step before an install, and a page that seems to exclude the reader's country loses them at that step. It costs a day of copywriting and gives the new DACH sales team diner demand to point to when they call restaurants.

    Ready to use

    ChecklistApp Store copy check

    [ ] No expired promotion dates in any language
    [ ] Country list matches the markets you sell in (incl. Germany, Austria)
    [ ] Local cities and restaurant counts per storefront
    [ ] Yums value in the local currency
    [ ] Local screenshots
    [ ] Promotion end date logged in the campaign brief
    [ ] Owner per store language

    Risks and how to handle them

    • Germany is a smaller supply market today

      Name the cities where restaurant supply is strong and grow the list as sales signs more.

    • Copy drifts again

      Give each store language one owner and a quarterly check.

    Evidence

    • App StoreGerman App Store listing ("TheFork - Restaurantguide", 4.79 from 22,364 ratings; Austria 4.84 from 9,654) opens with the "TheFork Festival ... vom 15. Februar bis 30. März 2024", a promotion that ended over two years ago, and lists where TheFork is used as France, Spain, Italy, the UK, the Netherlands, Belgium, Switzerland, Portugal, Denmark, Sweden and Australia: Germany and Austria are not named. Checked October 22, 2026.Source
    • HiringMarketing Specialist - Restaurant Offer Analyst (Hamburg, posted October 22, 2026): "Define territory plans by analyzing market potential and assigning priority areas to sales teams across DACH"; "Optimize restaurant content and merchandising on the platform"; "influencer campaign tracking, local partner events, and community activations"; German and English "essential for translations and local market execution".Source
    • HiringBusiness Development Representative (DACH Market, Barcelona, posted October 2, 2026): handles "inbound calls" and contacts "restaurants owners, who want first information about TheFork"; sells "promotions, advanced software tool, booking widgets installed on the restaurant website, training & marketing solutions" until the restaurant "is successfully published online on TheFork and affiliate websites".Source
    • HiringSenior Growth Analyst (Central Marketing, Growth Analytics, Barcelona, posted October 7, 2026; a six-month cover from December 2026): leads analysis for "Media (paid activities) and Loyalty (retention & CRM)"; tracks "acquisition, activation, retention, bookings, CAC, LTV, ROAs/ROI"; must "Ensure tracking consistency and data quality across channels, web/app touchpoints"; runs "A/B tests and incrementality studies"; evaluates incentives "(discounts, rewards)" on "repeat rate, margin, and churn"; and will "Implement AI agents and automated alerting systems to detect real-time performance anomalies". Tools named: PowerBI, AppsFlyer; levers named: paid, CRM, SEO/ASO, app marketing.Source
  • 02

    Real visitors on phones wait 621 ms at the 75th percentile for the Italian homepage to respond to a tap, 444 ms in France and 329 ms in the UK. Every TheFork origin fails Core Web Vitals on responsiveness, while loading and layout pass. The homepage is where diners pick a city, date and party size, so slow taps land on the search step itself.

    High impactMedium effort First result in 1 month Web engineering lead

    First action

    Record a performance trace of the Italian homepage date picker on a mid-range phone.

    How to measure it

    Italian homepage INP

    Now
    –
    Target
    under 200 ms
    By
    90 days

    Steps

    1. 1

      Trace

      Homepage taps on a mid-range Android in Italy, France, UK.

      Web engineering lead 2 days

    2. 2

      Rank long tasks

      Script by script, after each tap.

      Web engineering lead 2 days

    3. 3

      Fix the worst

      Split hydration, defer non-essential scripts.

      Web engineering lead 2 weeks

    4. 4

      Ship to Italy first

      Then France and the UK.

      Web engineering lead 1 week

    5. 5

      Add field monitoring

      Real-user INP by country and page type.

      Senior Growth Analyst 1 week

    6. 6

      Measure bookings

      Search starts and booking completion before and after.

      Senior Growth Analyst 4 weeks

    First result
    1 month
    Cost
    Engineering time
    Owner
    Web engineering lead

    Smallest test

    Defer one non-essential script on the Italian homepage and watch field INP for 28 days.

    Why it works

    Profile the homepage search and date picker on a mid-range Android phone, find the long tasks after each tap (hydration, consent, tag manager and personalisation scripts are the usual causes), break them up or defer them, and ship to Italy first. Track INP per country in the Chrome UX Report and booking start rate in your own analytics.

    Responsiveness is one of Google's ranking signals for "restaurants in <city>" searches, and every 100 ms cut from interaction delay helps the first step of a booking.

    Risks and how to handle them

    • Fixes on one page regress elsewhere

      Add an INP budget to release checks.

    Evidence

    • Google PageSpeedChrome UX Report homepages, real mobile visitors (75th percentile INP): thefork.it 621 ms, thefork.fr 444 ms, thefork.co.uk 329 ms; the whole origins are 313 ms (Italy), 279 ms (France) and 235 ms (UK). All are above Google's 200 ms "good" line, and Italy's homepage is in the "poor" band (over 500 ms). Time to first byte is about 1.0-1.5 s.Source
    • Google PageSpeedChrome UX Report (real visitors, mobile, October 22, 2026): thefork.com as a whole fails Core Web Vitals on responsiveness, with Interaction to Next Paint at 228 ms at the 75th percentile (good is under 200 ms); loading passes (LCP 2.26 s) and layout is stable (CLS 0.03); server response (TTFB) is 1.1 s.Source
    • HiringSenior Growth Analyst (Central Marketing, Growth Analytics, Barcelona, posted October 7, 2026; a six-month cover from December 2026): leads analysis for "Media (paid activities) and Loyalty (retention & CRM)"; tracks "acquisition, activation, retention, bookings, CAC, LTV, ROAs/ROI"; must "Ensure tracking consistency and data quality across channels, web/app touchpoints"; runs "A/B tests and incrementality studies"; evaluates incentives "(discounts, rewards)" on "repeat rate, margin, and churn"; and will "Implement AI agents and automated alerting systems to detect real-time performance anomalies". Tools named: PowerBI, AppsFlyer; levers named: paid, CRM, SEO/ASO, app marketing.Source
  • 03

    Google's Lighthouse test of www.thefork.com gets the bot-protection page with a 403, so lab reports describe a 39 KB block page instead of the real site. The growth team, which is asked to ensure data quality across web touchpoints, cannot use free lab diagnostics on its own pages, and any synthetic monitor that looks like a bot is measuring the same wall.

    Medium impactLow effort First result in 2 weeks Senior Growth Analyst

    First action

    Ask the security team which verified monitoring sources can be allowed.

    How to measure it

    Key page types monitored per country

    Now
    –
    Target
    4 of 4
    By
    30 days

    Steps

    1. 1

      Agree the method

      Verified source allowlisting with security.

      Application Security Engineer 2 days

    2. 2

      Pick pages

      Home, city, restaurant, booking per country.

      Senior Growth Analyst 1 day

    3. 3

      Schedule runs

      Weekly Lighthouse from the allowed source.

      Web engineering lead 2 days

    4. 4

      Dashboard

      Lab and field side by side in PowerBI.

      Senior Growth Analyst 3 days

    5. 5

      Alert

      On regressions after releases.

      Senior Growth Analyst 1 week

    6. 6

      Review

      Monthly with web engineering.

      Web engineering lead monthly

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Senior Growth Analyst

    Smallest test

    Run one allowed Lighthouse test of a restaurant page.

    Why it works

    Allowlist your own synthetic monitoring and a scheduled Lighthouse run (by verified source, not by user agent alone) in the bot-protection rules, then publish a weekly lab report for the homepage, a city page, a restaurant page and the booking step in each country.

    Lab traces explain the field numbers: without them the team sees that INP fails but not which script causes it.

    Risks and how to handle them

    • Opening a hole for scrapers

      Allow only verified, private monitoring sources.

    Evidence

    • Google PageSpeedGoogle's Lighthouse lab test of www.thefork.com received the bot-protection page with HTTP 403 (6 requests, 39 KB), so lab diagnostics describe the block page, not the site. Automated readers without a browser are answered the same way.Source
    • Google PageSpeedChrome UX Report (real visitors, mobile, October 22, 2026): thefork.com as a whole fails Core Web Vitals on responsiveness, with Interaction to Next Paint at 228 ms at the 75th percentile (good is under 200 ms); loading passes (LCP 2.26 s) and layout is stable (CLS 0.03); server response (TTFB) is 1.1 s.Source
    • HiringSenior Growth Analyst (Central Marketing, Growth Analytics, Barcelona, posted October 7, 2026; a six-month cover from December 2026): leads analysis for "Media (paid activities) and Loyalty (retention & CRM)"; tracks "acquisition, activation, retention, bookings, CAC, LTV, ROAs/ROI"; must "Ensure tracking consistency and data quality across channels, web/app touchpoints"; runs "A/B tests and incrementality studies"; evaluates incentives "(discounts, rewards)" on "repeat rate, margin, and churn"; and will "Implement AI agents and automated alerting systems to detect real-time performance anomalies". Tools named: PowerBI, AppsFlyer; levers named: paid, CRM, SEO/ASO, app marketing.Source
  • 04

    The DACH business development rep takes inbound calls from restaurant owners "who want first information about TheFork". Owners asking for information are at peak interest, and in Germany they also hear from Quandoo, OpenTable and Zenchef.

    High impactLow effort First result in 1 month Business Development Represen…

    First action

    Measure today's time from DACH enquiry to first call.

    How to measure it

    DACH enquiry-to-demo rate

    Now
    –
    Target
    +25%
    By
    60 days

    Steps

    1. 1

      Measure

      Current response time for DACH enquiries.

      Business Development Representative (DACH Market) 1 day

    2. 2

      Route

      One-hour SLA and alerts.

      Sales operations 2 days

    3. 3

      Build the note

      Neighbourhood demand template from search data.

      Marketing Specialist - Restaurant Offer Analyst (DACH) 1 week

    4. 4

      Script

      Open with demand, close on a Manager demo.

      Business Development Representative (DACH Market) 1 day

    5. 5

      Follow up

      Same-day email for missed calls.

      Business Development Representative (DACH Market) ongoing

    6. 6

      Track

      Demo and close rate by response time.

      Senior Growth Analyst weekly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Business Development Representative (DACH Market)

    Smallest test

    Call one week of enquiries within an hour and compare.

    Why it works

    Route every DACH restaurant form and call to the BDR with a one-hour response target. Open with a short demand note for that restaurant's neighbourhood: TheFork searches, bookings and cuisine gaps nearby. Book a demo of TheFork Manager on the call, and follow up missed calls by email the same day.

    Speed and specific numbers win small-business deals, and the demand note shows the value of the network before price comes up.

    Risks and how to handle them

    • Demand data is thin in new cities

      Use searches as well as bookings.

    Evidence

    • HiringBusiness Development Representative (DACH Market, Barcelona, posted October 2, 2026): handles "inbound calls" and contacts "restaurants owners, who want first information about TheFork"; sells "promotions, advanced software tool, booking widgets installed on the restaurant website, training & marketing solutions" until the restaurant "is successfully published online on TheFork and affiliate websites".Source
    • HiringMarketing Specialist - Restaurant Offer Analyst (Hamburg, posted October 22, 2026): "Define territory plans by analyzing market potential and assigning priority areas to sales teams across DACH"; "Optimize restaurant content and merchandising on the platform"; "influencer campaign tracking, local partner events, and community activations"; German and English "essential for translations and local market execution".Source
    • Competitor researchRivals' own homepages: OpenTable UK, "the restaurant reservation site trusted by 1000s of Brits"; Zenchef, "Turn first-time reservations into regulars"; SevenRooms, "an all-in-one marketing and operations platform that has built-in guest analytics"; Resy, "curated guides to find the right spot for any occasion"; Quandoo runs its German site at quandoo.de.Source
  • 05

    TheFork's Top 100 rankings earn local press (a UK "Most-Loved" number one, France's annual list, Italy's inspiration list), and OpenTable runs a rival UK top 100. Yet the robots.txt shared by every country site tells crawlers to skip /top-restaurants/*, /yearly-top-restaurants/* and /awards*. If the lists live under those paths, "best restaurants in <city>" searches cannot find TheFork's own rankings.

    Medium impactLow effort First result in 1 quarter SEO lead

    First action

    Test five Top 100 URLs in Search Console's URL inspection.

    How to measure it

    Organic sessions on list pages

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Inspect

      Blocked list and awards URLs per country.

      SEO lead 1 day

    2. 2

      Decide

      Which pages should rank.

      SEO lead 2 days

    3. 3

      Change robots

      Allow canonical list pages only.

      Web engineering lead 1 day

    4. 4

      Improve pages

      City intros and restaurant links.

      Content team 2 weeks

    5. 5

      Sitemap

      Add list pages.

      Web engineering lead 1 day

    6. 6

      Measure

      Indexed pages and organic sessions.

      SEO lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    SEO lead

    Smallest test

    Open one city's Top 100 page to crawling and track it.

    Why it works

    Check in Search Console which list and awards URLs are blocked. If the block is deliberate (thin filtered pages), keep it for filters but open one canonical page per city and year, with editorial text and links to each restaurant. Add the lists to the sitemap and link them from press releases.

    Rankings are linkable content that press already covers; making them crawlable turns each press mention into search traffic.

    Risks and how to handle them

    • Filtered duplicates get indexed

      Allow only one canonical URL per list.

    Evidence

    • Your websiterobots.txt, identical on thefork.com, .co.uk, .it, .fr and .es, tells all crawlers not to fetch /top-restaurants/*, /yearly-top-restaurants/*, /awards* and /restaurant-menu/* (and the same paths under /de/ and /nl/); it lists one sitemap index.Source
    • News coverageTheFork's Top 100 rankings get local press: the UK "Top 100 Most-Loved Restaurants" for 2024 named an Italian restaurant in West Bromwich number one (Express & Star); France's annual Top 100 is based on verified review scores, booking volume and average prices; Italian coverage calls the list a tool "for inspiration", not a gastronomic ranking. OpenTable's rival UK top 100 is covered by Time Out.Source
    • Competitor researchRivals' own homepages: OpenTable UK, "the restaurant reservation site trusted by 1000s of Brits"; Zenchef, "Turn first-time reservations into regulars"; SevenRooms, "an all-in-one marketing and operations platform that has built-in guest analytics"; Resy, "curated guides to find the right spot for any occasion"; Quandoo runs its German site at quandoo.de.Source
  • 06

    London inside reps are asked to close 10+ deals in their first 60 days from 65+ calls a day. A cold call that opens with "diners searched for your cuisine on your street 400 times last month" gets further than a product pitch.

    High impactLow effort First result in 1 month Inside Sales Representative

    First action

    Build the report for ten London prospects by hand.

    How to measure it

    Call-to-meeting rate

    Now
    –
    Target
    +20%
    By
    60 days

    Steps

    1. 1

      Define data

      Searches, bookings, cuisine gaps.

      Senior Growth Analyst 3 days

    2. 2

      Design template

      One page.

      Marketing Specialist - Restaurant Offer Analyst (DACH) 2 days

    3. 3

      Automate

      From the CRM prospect record.

      Sales operations 2 weeks

    4. 4

      Train reps

      When to send it.

      Inside Sales Representative 1 day

    5. 5

      A/B test

      With and without report.

      Senior Growth Analyst 4 weeks

    6. 6

      Roll out

      Field and other markets.

      Field Sales Representative 1 month

    First result
    1 month
    Cost
    Staff time only
    Owner
    Inside Sales Representative

    Smallest test

    Send ten hand-built reports this week.

    Why it works

    Generate a one-page PDF per prospect from TheFork data: searches and bookings nearby, top cuisines without supply, average booking value, and two similar restaurants' results (with permission). Reps email it after the first call and use it in the demo.

    Specific local demand makes the network's value concrete and shortens the cycle.

    Risks and how to handle them

    • Data seen as private

      Use aggregated area data only.

    Evidence

    • HiringA UK sales build-out: Field Sales Representatives for Edinburgh, North East & Yorkshire (Leeds) and North London & Essex (cold calls, walk-ins and meetings), two Inside Sales Representatives and a Senior Inside Sales Representative in London. Inside sales targets: "Close your first 10+ deals independently" in 60 days, then "65+ calls per day/10+ meetings per week".Source
    • HiringKey Account Manager Top Chef (London, posted September 17, 2026): to "accelerate TheFork's growth within the premium independent restaurant segment across key cities in the UK", including "AA Guide restaurants, fine dining concepts and high-end independent restaurants"; "In the UK, we operate in one of the most competitive and fast-paced restaurant markets".Source
    • HiringMarketing Specialist - Restaurant Offer Analyst (Hamburg, posted October 22, 2026): "Define territory plans by analyzing market potential and assigning priority areas to sales teams across DACH"; "Optimize restaurant content and merchandising on the platform"; "influencer campaign tracking, local partner events, and community activations"; German and English "essential for translations and local market execution".Source

This quarter 10

The core plays for the next three months.

  • 07

    The growth analyst is asked to evaluate discounts and rewards on repeat rate, margin and churn, and to run incrementality studies. TheFork's model mixes restaurant discounts (up to 50% during the Festival) with Yums (100 per booking, 1,000 = £20).

    High impactMedium effort First result in 1 quarter Senior Growth Analyst

    First action

    Pick one market and one incentive for the first holdout.

    How to measure it

    Incremental bookings per €

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Design tests

      Holdouts per incentive.

      Senior Growth Analyst 1 week

    2. 2

      Set up

      Random holdout groups.

      CRM and loyalty manager 1 week

    3. 3

      Run

      Four weeks.

      CRM and loyalty manager 4 weeks

    4. 4

      Analyse

      Lift, repeat, margin.

      Senior Growth Analyst 1 week

    5. 5

      Reallocate

      Budget to high-lift incentives.

      CRM and loyalty manager 2 weeks

    6. 6

      Repeat

      Per market each quarter.

      Senior Growth Analyst quarterly

    First result
    1 quarter
    Cost
    Lost incentive spend in holdouts
    Owner
    Senior Growth Analyst

    Smallest test

    Hold out 5% of one market from Double Yums.

    Why it works

    Hold out a random share of diners from each incentive for four weeks, by market, and compare bookings, repeat rate and margin. Shift budget from incentives with low incremental lift to those with high lift.

    Incentives that would have been booked anyway are pure cost; measuring lift frees budget for growth.

    Risks and how to handle them

    • Diners notice missing rewards

      Keep holdouts small and short.

    Evidence

    • HiringSenior Growth Analyst (Central Marketing, Growth Analytics, Barcelona, posted October 7, 2026; a six-month cover from December 2026): leads analysis for "Media (paid activities) and Loyalty (retention & CRM)"; tracks "acquisition, activation, retention, bookings, CAC, LTV, ROAs/ROI"; must "Ensure tracking consistency and data quality across channels, web/app touchpoints"; runs "A/B tests and incrementality studies"; evaluates incentives "(discounts, rewards)" on "repeat rate, margin, and churn"; and will "Implement AI agents and automated alerting systems to detect real-time performance anomalies". Tools named: PowerBI, AppsFlyer; levers named: paid, CRM, SEO/ASO, app marketing.Source
    • App StoreUK App Store listing: 4.84 from 54,779 ratings (US store 4.88 from 62,097); "over 20 million trusted reviews", "over 60,000 restaurants", Yums loyalty at "1 reservation = 100 Yums", "1000 Yums = £20" and "2000 Yums = £50"; version 26.19.0 released October 7, 2026.Source
    • App StoreGerman App Store listing ("TheFork - Restaurantguide", 4.79 from 22,364 ratings; Austria 4.84 from 9,654) opens with the "TheFork Festival ... vom 15. Februar bis 30. März 2024", a promotion that ended over two years ago, and lists where TheFork is used as France, Spain, Italy, the UK, the Netherlands, Belgium, Switzerland, Portugal, Denmark, Sweden and Australia: Germany and Austria are not named. Checked October 22, 2026.Source
  • 08

    The growth team tracks activation and repeat rate, and the loyalty program pays out only after 1,000 Yums (ten bookings). A diner who books once and gets nothing for weeks has little reason to return.

    High impactMedium effort First result in 1 quarter CRM and loyalty manager

    First action

    Pull 30-day repeat rate by market.

    How to measure it

    30-day repeat rate

    Now
    –
    Target
    +3 points
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Repeat rate by market.

      Senior Growth Analyst 1 week

    2. 2

      Write journey

      Review, suggestions, offer.

      CRM and loyalty manager 1 week

    3. 3

      Build

      Email and push.

      CRM and loyalty manager 2 weeks

    4. 4

      Control group

      10% holdout.

      Senior Growth Analyst 1 day

    5. 5

      Run

      Two markets.

      CRM and loyalty manager 1 month

    6. 6

      Scale

      All markets.

      CRM and loyalty manager 1 month

    First result
    1 quarter
    Cost
    Incentive cost
    Owner
    CRM and loyalty manager

    Smallest test

    Test the journey in one market for a month.

    Why it works

    Send a personal follow-up after the first booking: a review prompt, three similar restaurants nearby and a time-limited Double Yums offer on the second booking. Measure 30-day repeat for treated and control groups.

    The second booking is the hardest; once diners book twice, they are far more likely to keep booking.

    Risks and how to handle them

    • Over-messaging

      Cap at three messages.

    Evidence

    • HiringSenior Growth Analyst (Central Marketing, Growth Analytics, Barcelona, posted October 7, 2026; a six-month cover from December 2026): leads analysis for "Media (paid activities) and Loyalty (retention & CRM)"; tracks "acquisition, activation, retention, bookings, CAC, LTV, ROAs/ROI"; must "Ensure tracking consistency and data quality across channels, web/app touchpoints"; runs "A/B tests and incrementality studies"; evaluates incentives "(discounts, rewards)" on "repeat rate, margin, and churn"; and will "Implement AI agents and automated alerting systems to detect real-time performance anomalies". Tools named: PowerBI, AppsFlyer; levers named: paid, CRM, SEO/ASO, app marketing.Source
    • App StoreUK App Store listing: 4.84 from 54,779 ratings (US store 4.88 from 62,097); "over 20 million trusted reviews", "over 60,000 restaurants", Yums loyalty at "1 reservation = 100 Yums", "1000 Yums = £20" and "2000 Yums = £50"; version 26.19.0 released October 7, 2026.Source
  • 09

    The Key Account Manager Top Chef is hunting AA Guide and fine-dining restaurants in "one of the most competitive" markets, and TheFork already publishes a UK Top 100 that local press covers.

    High impactMedium effort First result in 2 quarters Key Account Manager Top Chef

    First action

    List 50 premium prospects in two cities.

    How to measure it

    Premium signings

    Now
    –
    Target
    30
    By
    2 quarters

    Steps

    1. 1

      Target list

      AA Guide and fine dining in two cities.

      Key Account Manager Top Chef 2 weeks

    2. 2

      Design offer

      No-discount premium listing.

      Key Account Manager Top Chef 2 weeks

    3. 3

      Event

      Awards evening.

      Communications manager 1 month

    4. 4

      Badges

      Window stickers and press kit.

      Communications manager 2 weeks

    5. 5

      Follow up

      Meetings after the event.

      Key Account Manager Top Chef 1 month

    6. 6

      Measure

      Signings and bookings.

      Senior Growth Analyst monthly

    First result
    2 quarters
    Cost
    Event budget
    Owner
    Key Account Manager Top Chef

    Smallest test

    Host one dinner for 20 restaurants.

    Build the prospect list. The list compiled from public sources, verified, deduplicated and delivered to your CRM. Usually live within days.

    Book a working session

    Why it works

    Invite top-ranked restaurants and premium prospects to a chef dinner and awards evening, give winners a window badge and a press kit, and show prospects which premium venues already list on TheFork. Pair it with a premium-only offer: no discounts, featured placement and guest analytics.

    Premium restaurants avoid discount platforms; recognition and analytics give them a reason to list.

    Risks and how to handle them

    • Premium brand tension with discounts

      Keep premium listings discount-free.

    Evidence

    • HiringKey Account Manager Top Chef (London, posted September 17, 2026): to "accelerate TheFork's growth within the premium independent restaurant segment across key cities in the UK", including "AA Guide restaurants, fine dining concepts and high-end independent restaurants"; "In the UK, we operate in one of the most competitive and fast-paced restaurant markets".Source
    • News coverageTheFork's Top 100 rankings get local press: the UK "Top 100 Most-Loved Restaurants" for 2024 named an Italian restaurant in West Bromwich number one (Express & Star); France's annual Top 100 is based on verified review scores, booking volume and average prices; Italian coverage calls the list a tool "for inspiration", not a gastronomic ranking. OpenTable's rival UK top 100 is covered by Time Out.Source
    • Competitor researchRivals' own homepages: OpenTable UK, "the restaurant reservation site trusted by 1000s of Brits"; Zenchef, "Turn first-time reservations into regulars"; SevenRooms, "an all-in-one marketing and operations platform that has built-in guest analytics"; Resy, "curated guides to find the right spot for any occasion"; Quandoo runs its German site at quandoo.de.Source
  • 10

    The Hamburg specialist will track influencer campaigns and run local partner events and community activations, and needs German content for local execution. TheFork's German store page does not yet speak to German cities.

    Medium impactMedium effort First result in 1 quarter Marketing Specialist Restaura…

    First action

    Shortlist five creators in Hamburg.

    How to measure it

    Creator-guide bookings

    Now
    –
    Target
    2,000 a quarter
    By
    2 quarters

    Steps

    1. 1

      Pick cities

      Where supply is strongest.

      Marketing Specialist - Restaurant Offer Analyst (DACH) 1 week

    2. 2

      Sign creators

      Five per city.

      Marketing Specialist - Restaurant Offer Analyst (DACH) 1 month

    3. 3

      Publish guides

      German, with booking links.

      Content team 1 month

    4. 4

      Track

      Bookings per creator.

      Senior Growth Analyst weekly

    5. 5

      Tell restaurants

      Featured placement in sales calls.

      Business Development Representative (DACH Market) ongoing

    6. 6

      Repeat

      Seasonal guides.

      Marketing Specialist - Restaurant Offer Analyst (DACH) quarterly

    First result
    1 quarter
    Cost
    Creator fees
    Owner
    Marketing Specialist Restaurant Offer Analyst (DACH)

    Smallest test

    Run one Hamburg creator guide.

    Why it works

    Commission local food creators in four cities, turn their picks into German city guides on TheFork with booking links, and track bookings per creator. Promote the guides to restaurants as free exposure.

    Local creators build diner demand and give sales a reason to call restaurants.

    Risks and how to handle them

    • Low supply in some cities

      Start with the strongest city.

    Evidence

    • HiringMarketing Specialist - Restaurant Offer Analyst (Hamburg, posted October 22, 2026): "Define territory plans by analyzing market potential and assigning priority areas to sales teams across DACH"; "Optimize restaurant content and merchandising on the platform"; "influencer campaign tracking, local partner events, and community activations"; German and English "essential for translations and local market execution".Source
    • App StoreGerman App Store listing ("TheFork - Restaurantguide", 4.79 from 22,364 ratings; Austria 4.84 from 9,654) opens with the "TheFork Festival ... vom 15. Februar bis 30. März 2024", a promotion that ended over two years ago, and lists where TheFork is used as France, Spain, Italy, the UK, the Netherlands, Belgium, Switzerland, Portugal, Denmark, Sweden and Australia: Germany and Austria are not named. Checked October 22, 2026.Source
    • HiringBusiness Development Representative (DACH Market, Barcelona, posted October 2, 2026): handles "inbound calls" and contacts "restaurants owners, who want first information about TheFork"; sells "promotions, advanced software tool, booking widgets installed on the restaurant website, training & marketing solutions" until the restaurant "is successfully published online on TheFork and affiliate websites".Source
  • 11

    Field and inside sales sell "booking widgets installed on the restaurant website", and TheFork Manager's entry plan includes a commission-free widget. Those widgets are TheFork's footprint on thousands of restaurant sites.

    High impactMedium effort First result in 1 quarter Field Sales Representative

    First action

    Count active widgets and their monthly bookings.

    How to measure it

    Widget-to-app installs

    Now
    –
    Target
    10,000 a quarter
    By
    2 quarters

    Steps

    1. 1

      Inventory

      Active widgets per market.

      Senior Growth Analyst 1 week

    2. 2

      Tag

      Attribution in AppsFlyer.

      Senior Growth Analyst 2 weeks

    3. 3

      Add invite

      Yums line after booking.

      Product manager, B2B 1 month

    4. 4

      Report

      Monthly widget bookings to restaurants.

      Product manager, B2B 1 month

    5. 5

      Sell

      Widget installs in every new deal.

      Field Sales Representative ongoing

    6. 6

      Measure

      Installs and retention.

      Senior Growth Analyst monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Field Sales Representative

    Smallest test

    Add the invite to 100 widgets.

    Why it works

    Tag widget bookings by restaurant, add a light "Powered by TheFork - earn Yums" line that invites diners to the app, and report widget bookings to each restaurant monthly as proof of value.

    Widgets turn restaurant traffic into TheFork app users and give restaurants a clear reason to stay.

    Risks and how to handle them

    • Restaurants want their own brand

      Keep the invite small and optional.

    Evidence

    • HiringBusiness Development Representative (DACH Market, Barcelona, posted October 2, 2026): handles "inbound calls" and contacts "restaurants owners, who want first information about TheFork"; sells "promotions, advanced software tool, booking widgets installed on the restaurant website, training & marketing solutions" until the restaurant "is successfully published online on TheFork and affiliate websites".Source
    • Review sitesCapterra lists TheFork Manager's Visibility plan from €39 a month, including a booking widget for the restaurant's website and social media with commission-free bookings.Source
    • HiringEvery TheFork post describes the products: "TheFork App: our free restaurant discovery & booking app", "TheFork Manager: our innovative software tool that digitizes restaurant operations", and "TheFork PAY and TheFork Gift Card"; TheFork "leads the restaurant booking market in Europe and operates in 11 countries" and is part of the Tripadvisor Group.Source
  • 12

    The growth analyst is asked to "Implement AI agents and automated alerting systems to detect real-time performance anomalies". With 11 countries, many channels and an app updated every two weeks, small breakages can go unnoticed for days.

    High impactMedium effort First result in 1 quarter Senior Growth Analyst

    First action

    Pick five metrics and backfill a year of data.

    How to measure it

    Detection time

    Now
    –
    Target
    under 24 hours
    By
    1 quarter

    Steps

    1. 1

      Pick metrics

      Five core metrics.

      Senior Growth Analyst 1 week

    2. 2

      Baselines

      Seasonality per market.

      Senior Growth Analyst 2 weeks

    3. 3

      Alerts

      To Slack per market.

      Senior Growth Analyst 1 week

    4. 4

      Cause notes

      Agent links releases and campaigns.

      Senior Growth Analyst 2 weeks

    5. 5

      Tune

      Cut false alerts.

      Senior Growth Analyst 1 month

    6. 6

      Hand over

      Runbook before the cover ends.

      Senior Growth Analyst 1 week

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Growth Analyst

    Smallest test

    Alert on one metric in one market.

    Why it works

    Build daily baselines for bookings, search-to-booking rate and installs by market, city and channel; alert when a metric moves outside its range; and have the agent post a short likely cause (release, campaign, tracking change).

    Catching a broken flow on day one rather than day seven saves bookings and trust in data.

    Risks and how to handle them

    • Alert fatigue

      Start with few metrics.

    Evidence

    • HiringSenior Growth Analyst (Central Marketing, Growth Analytics, Barcelona, posted October 7, 2026; a six-month cover from December 2026): leads analysis for "Media (paid activities) and Loyalty (retention & CRM)"; tracks "acquisition, activation, retention, bookings, CAC, LTV, ROAs/ROI"; must "Ensure tracking consistency and data quality across channels, web/app touchpoints"; runs "A/B tests and incrementality studies"; evaluates incentives "(discounts, rewards)" on "repeat rate, margin, and churn"; and will "Implement AI agents and automated alerting systems to detect real-time performance anomalies". Tools named: PowerBI, AppsFlyer; levers named: paid, CRM, SEO/ASO, app marketing.Source
    • App StoreUK App Store listing: 4.84 from 54,779 ratings (US store 4.88 from 62,097); "over 20 million trusted reviews", "over 60,000 restaurants", Yums loyalty at "1 reservation = 100 Yums", "1000 Yums = £20" and "2000 Yums = £50"; version 26.19.0 released October 7, 2026.Source
    • HiringTheFork's Greenhouse board lists 29 open roles on October 22, 2026, 18 of them in sales: inside sales for the French and Portuguese markets, a Flemish-speaking sales executive for Belgium, field sales in Italy (Brescia or Cagliari, Pescara or Bergamo), Alicante and Flanders, account managers in Lisbon and Barcelona/Madrid, plus customer care for the French and Swedish markets and a Senior Business Operations Analyst in the Quality, Compliance & Fraud team.Source
  • 13

    The app is rated 4.8+ across 60,000+ ratings and carries the loyalty program, while the web serves first-time searchers. The growth team needs tracking consistency across "web/app touchpoints".

    High impactMedium effort First result in 1 quarter App marketing manager

    First action

    Add the deep link to the web confirmation page in one market.

    How to measure it

    Web-to-app installs

    Now
    –
    Target
    +20%
    By
    1 quarter

    Steps

    1. 1

      Deep links

      Booking-specific links.

      App marketing manager 2 weeks

    2. 2

      Confirmation prompt

      Web and email.

      App marketing manager 1 week

    3. 3

      Attribution

      AppsFlyer source.

      Senior Growth Analyst 1 week

    4. 4

      Test

      One market.

      App marketing manager 1 month

    5. 5

      Measure

      Second-booking rate.

      Senior Growth Analyst 1 month

    6. 6

      Roll out

      All markets.

      App marketing manager 1 month

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    App marketing manager

    Smallest test

    Run the prompt on UK confirmations.

    Why it works

    After a web booking, offer "Manage this booking in the app and earn 100 Yums" with a deep link that opens the same booking; measure installs and second bookings by source.

    App users book more often, and the booking confirmation is the moment with the most intent.

    Risks and how to handle them

    • Annoys web-only diners

      One prompt, easy dismiss.

    Evidence

    • App StoreUK App Store listing: 4.84 from 54,779 ratings (US store 4.88 from 62,097); "over 20 million trusted reviews", "over 60,000 restaurants", Yums loyalty at "1 reservation = 100 Yums", "1000 Yums = £20" and "2000 Yums = £50"; version 26.19.0 released October 7, 2026.Source
    • HiringSenior Growth Analyst (Central Marketing, Growth Analytics, Barcelona, posted October 7, 2026; a six-month cover from December 2026): leads analysis for "Media (paid activities) and Loyalty (retention & CRM)"; tracks "acquisition, activation, retention, bookings, CAC, LTV, ROAs/ROI"; must "Ensure tracking consistency and data quality across channels, web/app touchpoints"; runs "A/B tests and incrementality studies"; evaluates incentives "(discounts, rewards)" on "repeat rate, margin, and churn"; and will "Implement AI agents and automated alerting systems to detect real-time performance anomalies". Tools named: PowerBI, AppsFlyer; levers named: paid, CRM, SEO/ASO, app marketing.Source
  • 14

    The Hamburg specialist will build DACH territory plans from market potential. TheFork is also adding field reps in Edinburgh, Leeds, North London, Italy and Flanders; they will be most productive if they start with the streets where diner demand exceeds supply.

    High impactMedium effort First result in 1 quarter Marketing Specialist Restaura…

    First action

    Score Edinburgh as a pilot.

    How to measure it

    Deals per rep, first 60 days

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Data

      Searches, supply, competitors.

      Senior Growth Analyst 2 weeks

    2. 2

      Model

      Score by area.

      Marketing Specialist - Restaurant Offer Analyst (DACH) 2 weeks

    3. 3

      Lists

      200 restaurants per rep.

      Sales operations 1 week

    4. 4

      Brief reps

      How to use the list.

      Field Sales Representative 1 day

    5. 5

      Measure

      Close rate by score.

      Senior Growth Analyst monthly

    6. 6

      Refine

      Quarterly.

      Marketing Specialist - Restaurant Offer Analyst (DACH) quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Marketing Specialist Restaurant Offer Analyst (DACH)

    Smallest test

    Score one city and compare two reps.

    Build the prospect list. The list compiled from public sources, verified, deduplicated and delivered to your CRM. Usually live within days.

    Book a working session

    Why it works

    Build one territory model: diner searches and failed searches by area, restaurant density and competitor presence. Give each new rep a ranked list of 200 restaurants and review conversion by score.

    Reps who start with high-demand streets close faster and ramp sooner.

    Risks and how to handle them

    • Search data misses offline demand

      Blend in local knowledge from reps.

    Evidence

    • HiringMarketing Specialist - Restaurant Offer Analyst (Hamburg, posted October 22, 2026): "Define territory plans by analyzing market potential and assigning priority areas to sales teams across DACH"; "Optimize restaurant content and merchandising on the platform"; "influencer campaign tracking, local partner events, and community activations"; German and English "essential for translations and local market execution".Source
    • HiringA UK sales build-out: Field Sales Representatives for Edinburgh, North East & Yorkshire (Leeds) and North London & Essex (cold calls, walk-ins and meetings), two Inside Sales Representatives and a Senior Inside Sales Representative in London. Inside sales targets: "Close your first 10+ deals independently" in 60 days, then "65+ calls per day/10+ meetings per week".Source
    • HiringTheFork's Greenhouse board lists 29 open roles on October 22, 2026, 18 of them in sales: inside sales for the French and Portuguese markets, a Flemish-speaking sales executive for Belgium, field sales in Italy (Brescia or Cagliari, Pescara or Bergamo), Alicante and Flanders, account managers in Lisbon and Barcelona/Madrid, plus customer care for the French and Swedish markets and a Senior Business Operations Analyst in the Quality, Compliance & Fraud team.Source
  • 15

    robots.txt blocks /restaurant-menu/* on every country site. Diners often search "<restaurant> menu" before booking, and those searches then go to the restaurant's own site, Google's panel or competitors.

    Medium impactMedium effort First result in 1 quarter SEO lead

    First action

    Search "<restaurant> menu" for ten partner restaurants and note who ranks.

    How to measure it

    Menu-query clicks

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Check

      Ten restaurants per market.

      SEO lead 2 days

    2. 2

      Design

      Menu summary block.

      Product designer 1 week

    3. 3

      Structured data

      Menu and price range.

      Web engineering lead 2 weeks

    4. 4

      Roll out

      Restaurants with menus.

      Web engineering lead 1 month

    5. 5

      Restaurant input

      Ask partners to upload menus in Manager.

      Account managers ongoing

    6. 6

      Measure

      Search Console menu queries.

      SEO lead monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    SEO lead

    Smallest test

    Add menu summaries to 100 restaurant pages.

    Why it works

    Check whether menu content appears on the main restaurant page. If not, add a crawlable menu summary (sections, signature dishes, price range) with structured data on the restaurant page, and keep the separate menu URLs blocked if they are duplicates.

    Menu searches are high intent; capturing them on the booking page shortens the path to a table.

    Risks and how to handle them

    • Outdated menus

      Show the update date and let restaurants edit.

    Evidence

    • Your websiterobots.txt, identical on thefork.com, .co.uk, .it, .fr and .es, tells all crawlers not to fetch /top-restaurants/*, /yearly-top-restaurants/*, /awards* and /restaurant-menu/* (and the same paths under /de/ and /nl/); it lists one sitemap index.Source
    • App StoreUK App Store listing: 4.84 from 54,779 ratings (US store 4.88 from 62,097); "over 20 million trusted reviews", "over 60,000 restaurants", Yums loyalty at "1 reservation = 100 Yums", "1000 Yums = £20" and "2000 Yums = £50"; version 26.19.0 released October 7, 2026.Source
  • 16

    TheFork has "over 20 million trusted reviews" from diners who booked, and a Quality, Compliance & Fraud team is hiring a senior analyst. Verified reviews are a differentiator against open review sites, but only if diners know it.

    Medium impactMedium effort First result in 1 quarter Senior Business Operations An…

    First action

    Draft the verification page with the QC&F team.

    How to measure it

    Review-viewer booking rate

    Now
    –
    Target
    +5%
    By
    2 quarters

    Steps

    1. 1

      Gather facts

      Collection and moderation process.

      Senior Business Operations Analyst (Quality, Compliance & Fraud) 2 weeks

    2. 2

      Write page

      Plain language.

      Content team 1 week

    3. 3

      Legal check

      Claims.

      Legal 1 week

    4. 4

      Add badges

      Review sections.

      Web engineering lead 2 weeks

    5. 5

      Store copy

      Mention verified reviews.

      App marketing manager 1 day

    6. 6

      Report yearly

      Numbers update.

      Senior Business Operations Analyst (Quality, Compliance & Fraud) yearly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Business Operations Analyst (Quality, Compliance & Fraud)

    Smallest test

    Add the "verified diner" note in one market.

    Why it works

    Publish a clear page on how reviews are collected, checked and moderated, with yearly numbers (reviews removed, fraud blocked), and add a "verified diner" note to review sections and store pages.

    Trust in reviews drives bookings, and transparency also supports regulatory duties.

    Risks and how to handle them

    • Numbers invite scrutiny

      Publish method, not just totals.

    Evidence

    • App StoreGerman App Store listing ("TheFork - Restaurantguide", 4.79 from 22,364 ratings; Austria 4.84 from 9,654) opens with the "TheFork Festival ... vom 15. Februar bis 30. März 2024", a promotion that ended over two years ago, and lists where TheFork is used as France, Spain, Italy, the UK, the Netherlands, Belgium, Switzerland, Portugal, Denmark, Sweden and Australia: Germany and Austria are not named. Checked October 22, 2026.Source
    • App StoreUK App Store listing: 4.84 from 54,779 ratings (US store 4.88 from 62,097); "over 20 million trusted reviews", "over 60,000 restaurants", Yums loyalty at "1 reservation = 100 Yums", "1000 Yums = £20" and "2000 Yums = £50"; version 26.19.0 released October 7, 2026.Source
    • HiringTheFork's Greenhouse board lists 29 open roles on October 22, 2026, 18 of them in sales: inside sales for the French and Portuguese markets, a Flemish-speaking sales executive for Belgium, field sales in Italy (Brescia or Cagliari, Pescara or Bergamo), Alicante and Flanders, account managers in Lisbon and Barcelona/Madrid, plus customer care for the French and Swedish markets and a Senior Business Operations Analyst in the Quality, Compliance & Fraud team.Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    American Express plans to combine TheFork with Resy and Tock for 75,000 bookable venues and wants to offer Card Members more ways to book. Millions of American and British travellers book restaurants in Paris, Rome and Barcelona.

    High impactHigh effort First result in 3 quarters Chief of Staff to the COO

    First action

    Measure the share of bookings by foreign visitors in four cities.

    How to measure it

    Traveller bookings

    Now
    –
    Target
    +30%
    By
    4 quarters

    Steps

    1. 1

      Size travellers

      Foreign-visitor bookings by city.

      Senior Growth Analyst 1 month

    2. 2

      English city pages

      Four cities.

      SEO lead 1 quarter

    3. 3

      Plan sign-in

      Shared accounts after close.

      Product lead 1 quarter

    4. 4

      Card offers

      Joint offers with Amex.

      Partnerships lead 1 quarter

    5. 5

      Pilot

      One city.

      Product lead 1 quarter

    6. 6

      Measure

      Bookings and spend.

      Senior Growth Analyst monthly

    First result
    3 quarters
    Cost
    Product and partnership time
    Owner
    Chief of Staff to the COO

    Smallest test

    Launch one English-language Paris guide.

    Why it works

    Plan, subject to the deal closing, a shared traveller path: Resy and Amex users visiting Europe see TheFork restaurants in English with their own sign-in, and TheFork diners travelling to US cities see Resy. Start with English-language city pages for Paris, Rome, Barcelona and Lisbon.

    Travellers are high-value diners, and cross-network booking is something neither Resy nor TheFork can offer alone.

    Risks and how to handle them

    • Deal timing or terms change

      Start with English pages, which help anyway.

    Evidence

    • News coverageAmerican Express announced on June 15, 2026 a proposed acquisition of TheFork from Tripadvisor for "$700 million in cash"; TheFork works with "more than 50,000 restaurants across 11 European countries"; with Resy and Tock, Amex expects "75,000 bookable venues"; the deal is "expected to close before the end of 2026" and TheFork will "continue to operate under its existing leadership team".Source
    • HiringEvery TheFork post describes the products: "TheFork App: our free restaurant discovery & booking app", "TheFork Manager: our innovative software tool that digitizes restaurant operations", and "TheFork PAY and TheFork Gift Card"; TheFork "leads the restaurant booking market in Europe and operates in 11 countries" and is part of the Tripadvisor Group.Source
    • App StoreUK App Store listing: 4.84 from 54,779 ratings (US store 4.88 from 62,097); "over 20 million trusted reviews", "over 60,000 restaurants", Yums loyalty at "1 reservation = 100 Yums", "1000 Yums = £20" and "2000 Yums = £50"; version 26.19.0 released October 7, 2026.Source
  • 18

    Diners increasingly ask AI assistants where to eat. TheFork's bot protection answers automated readers with a 403, which also keeps many assistants out unless they are allowed.

    High impactHigh effort First result in 3 quarters Product lead

    First action

    Ask three assistants to book a table in Milan and note the sources.

    How to measure it

    Assistant-sourced bookings

    Now
    –
    Target
    1% of bookings
    By
    4 quarters

    Steps

    1. 1

      Audit

      How assistants cite TheFork.

      SEO lead 2 weeks

    2. 2

      Policy

      Which crawlers to allow.

      Application Security Engineer 1 month

    3. 3

      Structured data

      Restaurant pages.

      Web engineering lead 1 quarter

    4. 4

      API

      Partner booking access.

      Product lead 2 quarters

    5. 5

      Partners

      One assistant pilot.

      Partnerships lead 1 quarter

    6. 6

      Measure

      Bookings and cancellations.

      Senior Growth Analyst monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Product lead

    Smallest test

    Allow one verified AI crawler and track citations.

    Why it works

    Decide which AI crawlers and agents to allow, publish structured restaurant data (cuisine, price, availability), and offer a booking API or partner integration so assistants can complete bookings with TheFork attribution.

    Being the bookable answer in assistants protects TheFork's place in discovery.

    Risks and how to handle them

    • Scraping by competitors

      Allow verified agents only.

    Evidence

    • Google PageSpeedGoogle's Lighthouse lab test of www.thefork.com received the bot-protection page with HTTP 403 (6 requests, 39 KB), so lab diagnostics describe the block page, not the site. Automated readers without a browser are answered the same way.Source
    • App StoreUK App Store listing: 4.84 from 54,779 ratings (US store 4.88 from 62,097); "over 20 million trusted reviews", "over 60,000 restaurants", Yums loyalty at "1 reservation = 100 Yums", "1000 Yums = £20" and "2000 Yums = £50"; version 26.19.0 released October 7, 2026.Source
    • Competitor researchRivals' own homepages: OpenTable UK, "the restaurant reservation site trusted by 1000s of Brits"; Zenchef, "Turn first-time reservations into regulars"; SevenRooms, "an all-in-one marketing and operations platform that has built-in guest analytics"; Resy, "curated guides to find the right spot for any occasion"; Quandoo runs its German site at quandoo.de.Source
  • 19

    TheFork Gift Card is one of its signature products. Companies across 11 countries buy restaurant vouchers for staff rewards and client thank-yous, and a card usable at thousands of restaurants is an easy gift.

    High impactMedium effort First result in 2 quarters Gift Card lead

    First action

    List 50 companies in Barcelona and London for a pilot.

    How to measure it

    Corporate gift sales

    Now
    –
    Target
    €1M
    By
    4 quarters

    Steps

    1. 1

      Offer

      Bulk pricing and branding.

      Gift Card lead 1 month

    2. 2

      Page

      Business gifting.

      Web engineering lead 1 month

    3. 3

      Sales

      Corporate outreach.

      Inside Sales Representative 1 quarter

    4. 4

      Invoicing

      Business billing.

      Finance 1 month

    5. 5

      Redemption tracking

      New diners.

      Senior Growth Analyst ongoing

    6. 6

      Season

      Year-end gifting push.

      CRM and loyalty manager yearly

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Gift Card lead

    Smallest test

    Sell to ten companies by hand.

    Why it works

    Build a business gifting page with bulk orders, branded cards and invoicing; sell through the existing sales teams to corporate accounts; and track redemption bookings.

    Corporate gifts bring new diners to the app and paid bookings to restaurants.

    Risks and how to handle them

    • Low redemption

      Remind holders with suggestions.

    Evidence

    • HiringEvery TheFork post describes the products: "TheFork App: our free restaurant discovery & booking app", "TheFork Manager: our innovative software tool that digitizes restaurant operations", and "TheFork PAY and TheFork Gift Card"; TheFork "leads the restaurant booking market in Europe and operates in 11 countries" and is part of the Tripadvisor Group.Source
    • HiringTheFork's Greenhouse board lists 29 open roles on October 22, 2026, 18 of them in sales: inside sales for the French and Portuguese markets, a Flemish-speaking sales executive for Belgium, field sales in Italy (Brescia or Cagliari, Pescara or Bergamo), Alicante and Flanders, account managers in Lisbon and Barcelona/Madrid, plus customer care for the French and Swedish markets and a Senior Business Operations Analyst in the Quality, Compliance & Fraud team.Source
    • App StoreUK App Store listing: 4.84 from 54,779 ratings (US store 4.88 from 62,097); "over 20 million trusted reviews", "over 60,000 restaurants", Yums loyalty at "1 reservation = 100 Yums", "1000 Yums = £20" and "2000 Yums = £50"; version 26.19.0 released October 7, 2026.Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    TheFork's Top 100 lists already earn local press. Booking data across 11 countries (when people book, party sizes, cuisines rising) is news journalists and restaurants want.

    Medium impactLow effort First result in 1 quarter Communications manager

    First action

    Pick ten trends from last year's data.

    How to measure it

    Coverage pieces

    Now
    –
    Target
    100
    By
    2 quarters

    Steps

    1. 1

      Pick trends

      Ten per country.

      Senior Growth Analyst 2 weeks

    2. 2

      Write report

      Consumer and restaurant editions.

      Communications manager 1 month

    3. 3

      Design

      Charts.

      Designer 2 weeks

    4. 4

      Pitch

      Local press.

      Communications manager 2 weeks

    5. 5

      Sales use

      Restaurant edition in calls.

      Inside Sales Representative ongoing

    6. 6

      Measure

      Links and coverage.

      SEO lead monthly

    First result
    1 quarter
    Cost
    Design time
    Owner
    Communications manager

    Smallest test

    Release one country's trends first.

    Why it works

    Publish a yearly report with country and city trends, a restaurant edition with tips, and data for local press in each market.

    Original data earns links and coverage and positions TheFork as the reference for European dining.

    Risks and how to handle them

    • Data sensitivity

      Publish aggregates only.

    Evidence

    • News coverageTheFork's Top 100 rankings get local press: the UK "Top 100 Most-Loved Restaurants" for 2024 named an Italian restaurant in West Bromwich number one (Express & Star); France's annual Top 100 is based on verified review scores, booking volume and average prices; Italian coverage calls the list a tool "for inspiration", not a gastronomic ranking. OpenTable's rival UK top 100 is covered by Time Out.Source
    • HiringEvery TheFork post describes the products: "TheFork App: our free restaurant discovery & booking app", "TheFork Manager: our innovative software tool that digitizes restaurant operations", and "TheFork PAY and TheFork Gift Card"; TheFork "leads the restaurant booking market in Europe and operates in 11 countries" and is part of the Tripadvisor Group.Source
    • News coverageAmerican Express announced on June 15, 2026 a proposed acquisition of TheFork from Tripadvisor for "$700 million in cash"; TheFork works with "more than 50,000 restaurants across 11 European countries"; with Resy and Tock, Amex expects "75,000 bookable venues"; the deal is "expected to close before the end of 2026" and TheFork will "continue to operate under its existing leadership team".Source
  • 21

    Restaurants list on TheFork to fill seats, and discounts can teach diners to wait for deals. Off-peak offers, only on slow slots the restaurant picks, help both sides.

    Medium impactMedium effort First result in 1 quarter Product manager

    First action

    Pilot with 50 restaurants in one city.

    How to measure it

    Off-peak covers

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Design

      Slot picker.

      Product manager, B2B 1 month

    2. 2

      Pilot

      50 restaurants.

      Account managers 1 month

    3. 3

      App section

      "Tonight's tables".

      App marketing manager 1 month

    4. 4

      Measure

      Covers and margin.

      Senior Growth Analyst 1 month

    5. 5

      Sales story

      Use in pitches.

      Field Sales Representative ongoing

    6. 6

      Roll out

      All markets.

      Product manager, B2B 1 quarter

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Product manager, B2B

    Smallest test

    Run off-peak offers in one city.

    Why it works

    Add an off-peak tool in TheFork Manager: restaurants pick slow slots, set an offer, and see the extra covers. Promote "tonight's tables" in the app.

    Restaurants get covers when they need them, and diners get a reason to book on a Tuesday.

    Risks and how to handle them

    • Cannibalises full-price bookings

      Limit to slow slots.

    Evidence

    • HiringEvery TheFork post describes the products: "TheFork App: our free restaurant discovery & booking app", "TheFork Manager: our innovative software tool that digitizes restaurant operations", and "TheFork PAY and TheFork Gift Card"; TheFork "leads the restaurant booking market in Europe and operates in 11 countries" and is part of the Tripadvisor Group.Source
    • HiringSenior Growth Analyst (Central Marketing, Growth Analytics, Barcelona, posted October 7, 2026; a six-month cover from December 2026): leads analysis for "Media (paid activities) and Loyalty (retention & CRM)"; tracks "acquisition, activation, retention, bookings, CAC, LTV, ROAs/ROI"; must "Ensure tracking consistency and data quality across channels, web/app touchpoints"; runs "A/B tests and incrementality studies"; evaluates incentives "(discounts, rewards)" on "repeat rate, margin, and churn"; and will "Implement AI agents and automated alerting systems to detect real-time performance anomalies". Tools named: PowerBI, AppsFlyer; levers named: paid, CRM, SEO/ASO, app marketing.Source
    • Competitor researchRivals' own homepages: OpenTable UK, "the restaurant reservation site trusted by 1000s of Brits"; Zenchef, "Turn first-time reservations into regulars"; SevenRooms, "an all-in-one marketing and operations platform that has built-in guest analytics"; Resy, "curated guides to find the right spot for any occasion"; Quandoo runs its German site at quandoo.de.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

Have it built

ProgrammableAgency

2 of the 21 ideas are things Programmable builds and runs for its customers: pages, outreach, prospect lists, booking flows and monitors. Pick one, or send the whole list.

Prospect lists2The list compiled from public sources, verified, deduplicated and delivered to your CRM.

A 30-minute session with the engineer who would build it, not a sales call. You leave with a plan whether or not you hire us.

Book a working session

Usually live within days.

Website review of thefork.com More example playbooks and reviews

More growth playbooks

Other companies we have researched, each read from what they are hiring for.

  • In Between Pictures growth strategyA slow-travel blog by Diana, a photographer living in Barcelona, that sells Barcelona and European travel guides, Google saved maps…21 growth ideas
  • Keycard growth strategyRuntime authorization for AI agents: each agent gets its own identity, requests are evaluated against policy written as code, and…22 growth ideas
  • KoRo growth strategyA Berlin food brand selling nuts, nut butters, dried fruit, snacks, protein and pantry staples in large packs online across Europe and in…22 growth ideas
  • Future Standard growth strategyA global alternative asset manager (formerly FS Investments, combined with Portfolio Advisors) investing across private equity, credit…22 growth ideas
  • Freehand growth strategyAI Teams that audit freight, logistics and trade invoices, enforce contracts, resolve disputes with carriers and post results to ERPs…21 growth ideas
  • CNTXT AI growth strategyAn Abu Dhabi data and AI company that captures and verifies data from real work (including through its KLKT contributor app), trains…22 growth ideas
  • Collinear AI growth strategyBuilds RL environments, verified tasks, evaluations and training data (including the Calico off-the-shelf catalog and benchmarks such as…21 growth ideas
  • Galaxy growth strategyA digital assets and AI infrastructure company: institutional trading, lending and prime services (GalaxyOne Institutional), investment…22 growth ideas

See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. TheFork did not commission, review or endorse it, and Programmable is not affiliated with TheFork. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how TheFork runs its business.

Something wrong, or do you represent TheFork? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    German store page, homepage responsiveness, lab testing, DACH lead speed, robots check and prospect demand reports.

  2. Days 31 to 6010 ideas

    Incentive holdouts, second bookings, UK premium push, German city guides, widgets, anomaly alerts, web-to-app, territories, menus and review trust.

  3. Days 61 to 905 ideas

    Commit to the big bets and wildcards: traveller program, AI assistant booking, corporate gift cards, a dining report and off-peak offers.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value fast, free booking in a few taps. The most cited problem: restaurants wary of discount-led diners.

  • Discounts and Yums rewards
  • Fees and competition from other booking tools
  • In their words: “book a table”

Market

Competitive landscape

5 competitors compared: OpenTable, Quandoo, Zenchef, SevenRooms and 1 more.

  • Gap to exploit: A booking app that speaks to German-speaking diners locally
  • OpenTable: Less discount-led choice
  • Quandoo: Smaller European footprint

Hiring signals

TheFork is hiring mostly in sales (18 of 29 open roles): a UK build-out with field reps in Edinburgh, Leeds and North London, London inside sales and a premium key account manager (ideas 6, 9, 14), DACH business…

  • Marketing Specialist - Restaurant Offer Analyst (Hamburg): DACH territory plans and German local marketing. Ideas 1, 10, 14.
  • Business Development Representative (DACH Market): Inbound restaurant owners in DACH. Ideas 1, 4.
  • Senior Growth Analyst - Temporary contract: Media, loyalty, A/B and incrementality, AI anomaly alerts. Ideas 2, 3, 7, 8, 12, 13.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
ProgrammableMarketing
ExamplesLeaderboardsProductsTermsPrivacyCookiesDPALegalContact

© 2026 AI-Powered Growth Intelligence