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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 9
  • Big bets · 3
  • Wildcards · 3
Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. Trainline
Trainline logo

growth playbook · Oct 23, 2026

thetrainline.com (opens in a new tab)

Trainline growth playbook

Diagnosis

Trainline is a listed, market-leading rail app (4.9 stars from 380,000 UK ratings) whose hiring shows the next growth lines: Trainline Media moving from pilot to a ten-person business, Customer Growth on Railcards and subscriptions, New Business for insurance, hotels and car hire, brand campaigns in four markets, international supply and machine learning.

The gaps are around those bets: Trainline Media has no page of its own, international visitors see placeholder text on the homepage, a football partner page is live with template text, and the homepage fails Google's responsiveness and stability tests for real visitors.

This playbook fixes those first, then grows Railcards, contextual offers, advertiser segments and translated pages, with a membership, a new vertical and self-serve ads as the big bets.

Growth Score

7/10

Biggest Opportunity

Turn Trainline's audience into a properly marketed media business while growing Railcards and partner revenue per traveller.

Biggest Risk

Split-ticket apps, Omio, TrainPal and operators' own apps compete on price and convenience, and a slow, glitchy homepage gives them an opening.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Give Trainline Media a page of its own: audience, formats and proof for media buyers

    Draft the page from the press release and the partnerships page this week.

    High impact First result in 1 month
  2. 2

    Replace the placeholder text that international visitors see on the homepage

    Add the four English strings and redeploy.

    Medium impact First result in 1 week
  3. 3

    Finish or unpublish the Lucky Train page before fans arrive

    Replace the placeholders or hide the page today.

    Medium impact First result in 1 week

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 8Fill-ins · 4Reconsider · 6
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Trainline is hiring a General Manager to "sharpen how Trainline Media presents itself to the market" and build credibility "with the media and advertising buying community", plus a senior seller for agencies buying programmatic, display, native and video. But on thetrainline.com, Trainline Media is the only partnership line without a page: on the partnerships page its "Learn more" panel is just an email address, while affiliates, distribution and brand partnerships each have their own page. There is no media kit, no audience numbers, no formats and no case studies, and /media and /advertising return 404. An agency planner checking Trainline before a call finds less than a hotel looking for a co-branding deal does.

    High impactLow effort First result in 1 month General Manager

    First action

    Draft the page from the press release and the partnerships page this week.

    How to measure it

    Qualified briefs from the media page

    Now
    –
    Target
    15 a month
    By
    90 days

    Steps

    1. 1

      Gather proof

      Audience numbers, formats, two campaigns with results.

      General Manager, Trainline Media 3 days

    2. 2

      Write the page

      Audience, formats, segments, brand safety, contact.

      Trainline Media strategy lead 3 days

    3. 3

      Media kit PDF

      Specs and rate guidance for agencies.

      Creative Studio 1 week

    4. 4

      Brief form

      Budget, dates, objective; routed to sales.

      Web engineering lead 2 days

    5. 5

      Link it

      Footer, partnerships page and trainlinegroup.com.

      Content manager 1 day

    6. 6

      Promote

      Send to the top 50 agencies; add to sales signatures.

      Senior Advertising Sales Manager, Trainline Media 2 weeks

    7. 7

      Measure

      Visits, briefs and pipeline from the page.

      Data Analyst monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    General Manager, Trainline Media

    Smallest test

    Publish a one-page version with the four headline numbers and an email form.

    Why it works

    Publish /media (and a downloadable media kit) in two weeks with what Trainline has already said in public: over 90 million visits a month, over 12 million monthly app users in the UK, nine in ten UK transactions in the app, a young audience, first-party data and the ad-tech partners (Pubmatic, Teads, DoubleVerify, Brand Metrics). Add formats with specs, audience segments (commuters, students, weekend and European leisure), two case studies with results, a brand-safety note and a short brief form that routes to the sales team. Link it from the footer and the partnerships page, and give it a page on trainlinegroup.com.

    Media buyers shortlist publishers from what they can find and forward. A clear page turns the facts Trainline already owns into inbound briefs, and gives the new GM and sellers one link to send.

    Ready to use

    ChecklistTrainline Media page contents

    [ ] Headline audience: visits, app users, app share of transactions
    [ ] Audience segments (commuters, students, leisure, Europe)
    [ ] Formats with specs (display, native, video, CRM, confirmation page)
    [ ] Programmatic and direct options; ad-tech partners
    [ ] Brand safety and measurement (DoubleVerify, Brand Metrics)
    [ ] Two case studies with results
    [ ] Brief form routed to sales
    [ ] Linked from footer and partnerships page

    Risks and how to handle them

    • Numbers go stale

      Date each figure and refresh every quarter.

    • Too many small enquiries

      Ask for budget range on the form.

    Evidence

    • HiringGeneral Manager, Trainline Media (London, posted October 1, 2026): Trainline Media is "an emerging part of Trainline's strategy" that "is moving from an early pilot into its next phase of growth"; the GM will "help sharpen how Trainline Media presents itself to the market", "Represent Trainline Media externally, building awareness and credibility with the media and advertising buying community", lead "a team of more than ten people across sales, advertising operations, client success and strategy" and design processes "including client delivery and billing".Source
    • Your websiteThe Affiliate and Partnership Programmes page has four ways to partner. Affiliate, Distribution and Ancillary & Brand each link to a page of their own; the Trainline Media box lists "Display advertising, Sponsored content, Audience targeting, CRM and email partnerships, Custom media solutions", "Fees and commission: Negotiable", and its "Learn more about Trainline Media" panel offers only an email address. The 5,689-URL CMS sitemap has no Trainline Media or advertising page, and /media and /advertising return 404 (checked October 22, 2026).Source
    • Your websiteAncillary & Brand Partnerships page: "over 90 million visits per month"; products are CRM campaigns (email or push), web integration ("contextual placement on our confirmation page") and app integration; contact by email.Source
    • Trainline press releaseTrainline's media-offer release: "more than nine out of ten UK transactions and two-thirds of European transactions via its app"; first-party data available to advertisers "for the first time"; ad-tech partners Pubmatic, Teads, DoubleVerify and Brand Metrics; "over 12 million monthly app users in the UK alone"; "a predominantly young customer base"; tickets from more than 300 operators in over 40 countries.Source
    • HiringSenior Advertising Sales Manager, Trainline Media (posted September 24, 2026): wins and grows "media agency and direct client accounts", sells across "programmatic, display, and native and video formats", and must "Provide clients with clear performance metrics and actionable insights, demonstrating ROI".Source
  • 02

    Visitors outside Great Britain get a reassurance strip under the search box. Italy, Spain and France have their own copy; everyone else gets a default set whose four lines show as raw keys ("components.subFooter.variant18" and so on) on the English homepage, and after the real lines on the Austrian, Dutch and Swiss French pages. US and other tourists planning UK and European trips see code instead of reasons to book.

    Medium impactLow effort First result in 1 week Web engineering lead

    First action

    Add the four English strings and redeploy.

    How to measure it

    International homepage search starts

    Now
    –
    Target
    +3%
    By
    30 days

    Steps

    1. 1

      List missing keys

      All locales for the default set.

      Web engineering lead 1 day

    2. 2

      Write copy

      Four short reasons to book.

      Content manager 1 day

    3. 3

      Translate

      Each locale.

      Localisation team 2 days

    4. 4

      Build check

      Fail on missing keys.

      Web engineering lead 2 days

    5. 5

      Test abroad

      Check from several countries.

      QA 1 day

    6. 6

      Measure

      Search starts by country.

      Data Analyst 2 weeks

    First result
    1 week
    Cost
    $0
    Owner
    Web engineering lead

    Smallest test

    Fix the English strings today.

    Why it works

    Add the missing translations for the default set in every locale, add a build check that fails when a key has no text, and review the strip on the English, German, Dutch and Swiss pages with a non-UK connection.

    Reassurance copy exists to lift conversion; showing keys does the opposite and looks broken to first-time visitors.

    Risks and how to handle them

    • Other components have the same gap

      Run the key check across the site.

    Evidence

    • Your websiteHomepage reassurance strip: the site code shows it to visitors outside Great Britain, with its own copy for Italy, Spain and France and a default set for everyone else. On the English homepage loaded from the US, all four lines of the default set read as raw keys ("components.subFooter.variant18" to "variant21"); the Austrian German, Dutch and Swiss French homepages show the same keys after their translated lines (five fetches, October 22, 2026). Visitors in Great Britain do not see this strip.Source
    • Google PageSpeedChrome UX Report (real mobile visitors, October 22, 2026): the homepage fails Core Web Vitals, with Interaction to Next Paint 520 ms (Google's "poor" band starts at 500 ms) and layout shift 0.17; the whole site is at INP 477 ms and CLS 0.28 ("poor" above 0.25), and loading (LCP 2.47 s) is 13% slower than before. Lab test: mobile score 30, main content at 10.7 s, 2.9 MB with 2.2 MB of JavaScript (about 1 MB unused); Google Tag Manager blocks the main thread for 509 ms.Source
  • 03

    The Burnley fans' "Lucky Train" draw page is live and in the sitemap with template text: "until 5pm on [DATE]", prizes "XXX" and bracketed opening times. Its VIP draw asks for a Trainline booking, so it is meant to drive trips.

    Medium impactLow effort First result in 1 week Content manager

    First action

    Replace the placeholders or hide the page today.

    How to measure it

    Bookings with VIP draw entries

    Now
    –
    Target
    1,000 a month
    By
    1 quarter

    Steps

    1. 1

      Fix copy

      Dates and prizes.

      Content manager 1 hour

    2. 2

      Check terms

      Legal review of the T&Cs.

      Legal 1 day

    3. 3

      Add booking path

      Matchday route searches.

      Web engineering lead 1 day

    4. 4

      CMS check

      Block placeholders on publish.

      Web engineering lead 2 days

    5. 5

      Promote

      Club channels and email.

      CRM manager monthly

    6. 6

      Measure

      Entries and bookings.

      Data Analyst monthly

    First result
    1 week
    Cost
    $0
    Owner
    Content manager

    Smallest test

    Hide the page until the November prizes are set.

    Why it works

    Fill in dates and prizes, or set the page to noindex until it is ready. Add a booking link for matchday journeys, track entries and bookings per draw, and add a pre-publish check for brackets and "XXX" in CMS pages.

    A sponsorship page with placeholders reads as unfinished to fans and to the club; a finished one sells matchday trips.

    Risks and how to handle them

    • Prizes not confirmed yet

      Unpublish until they are.

    Evidence

    • Your website"The Lucky Train" page (in the sitemap, updated October 20, 2026), a monthly draw for Burnley fans with a VIP draw that needs a Trainline booking reference, is live with template text: "You have until 5pm on [DATE]", prizes listed as "XXX", and entry opening "[9:00 UK time (GMT/BST)], beginning on [01 November 2026]".Source
    • Your websiteSitemaps hold about 107,900 URLs in 14 locales, including roughly 33,000 German-language timetable pages (such as /de-at/bahn-fahrplan/manchester-nach-london), 30,000 Swiss French, 30,000 Dutch and 26,000 Swiss Italian. The press section's newest pages are holiday travel updates, and the last "Travel Trends Report" page dates from February 2023. Business pages include insights such as "Business travel in a post-COVID-19 world".Source
  • 04

    Real mobile visitors wait 520 ms for the homepage to respond to a tap and see layout shift of 0.17; across the site it is 477 ms and 0.28, both in or near Google's "poor" band, and loading has got 13% slower. The lab test finds 2.2 MB of JavaScript, about 1 MB unused, with Google Tag Manager blocking for 509 ms.

    High impactMedium effort First result in 1 month Web engineering lead

    First action

    Export the GTM container and list every tag firing on the homepage.

    How to measure it

    Homepage INP

    Now
    –
    Target
    under 200 ms
    By
    90 days

    Steps

    1. 1

      Tag audit

      Owner and purpose per tag.

      Marketing technology lead 3 days

    2. 2

      Delay tags

      After the first interaction.

      Web engineering lead 1 week

    3. 3

      Split bundle

      Search form first.

      Web engineering lead 2 weeks

    4. 4

      Reserve space

      Promo banners and strips.

      Web engineering lead 1 week

    5. 5

      Monitor

      Real-user INP and CLS by page type.

      Web engineering lead weekly

    6. 6

      Measure bookings

      Search starts before and after.

      Data Analyst 4 weeks

    First result
    1 month
    Cost
    Engineering time
    Owner
    Web engineering lead

    Smallest test

    Delay three non-essential tags and watch field INP.

    Why it works

    Audit tags in Google Tag Manager and remove or delay those not needed before the first search; split the homepage bundle so the search form loads first; reserve space for banners and promos that shift the page. Track INP and CLS by page type each week.

    The search form is the start of every booking, and Google uses these signals in rankings for route searches.

    Risks and how to handle them

    • Losing tracking

      Move tags server-side before removing them.

    Evidence

    • Google PageSpeedChrome UX Report (real mobile visitors, October 22, 2026): the homepage fails Core Web Vitals, with Interaction to Next Paint 520 ms (Google's "poor" band starts at 500 ms) and layout shift 0.17; the whole site is at INP 477 ms and CLS 0.28 ("poor" above 0.25), and loading (LCP 2.47 s) is 13% slower than before. Lab test: mobile score 30, main content at 10.7 s, 2.9 MB with 2.2 MB of JavaScript (about 1 MB unused); Google Tag Manager blocks the main thread for 509 ms.Source
    • Your websiteHomepage: meta description "Save 61% on UK Rail"; promotes a digital Railcard ("Save a 1/3 on travel"), "Get up to 20% off stays with Genius Booking.com", coach suggestions, Best Fare Finder, Ticket Alert, split tickets and Flexi Season tickets; "over 270 rail and coach operators in 45 countries".Source
  • 05

    Customer Growth is focused on railcards growth and on how Trainline communicates value and pricing. A Railcard costs £35 and saves a third, so it pays for itself on about £105 of fares, but the saving is only explained on the Railcards page and in a homepage banner.

    High impactMedium effort First result in 1 month Senior Engineering Manager Cu…

    First action

    Calculate the saving for last month's top 50 routes.

    How to measure it

    Railcards sold in the booking flow

    Now
    –
    Target
    +20%
    By
    90 days

    Steps

    1. 1

      Rules

      Eligibility by Railcard and time.

      Product manager, Railcards 1 week

    2. 2

      Design

      Saving and break-even message.

      Product designer 1 week

    3. 3

      Build

      Web and app.

      Senior Engineering Manager - Customer Growth 3 weeks

    4. 4

      A/B test

      Against today.

      Data Scientist 4 weeks

    5. 5

      Tune

      Copy by Railcard type.

      Content manager 2 weeks

    6. 6

      Roll out

      All eligible searches.

      Senior Engineering Manager - Customer Growth 1 week

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior Engineering Manager Customer Growth

    Smallest test

    Show the message on one route for two weeks.

    Why it works

    For eligible customers without a Railcard, show the saving on the fares they are looking at and the trips needed to break even, with one tap to buy the right card and apply it to this booking.

    A saving on the trip in front of the customer is more persuasive than a generic one-third.

    Risks and how to handle them

    • Customers buy the wrong card

      Use the quiz logic to recommend.

    Evidence

    • HiringSenior Engineering Manager - Customer Growth (posted August 27, 2026): leads web, backend and mobile squads whose "current focus is across railcards growth, railcards retention and adoption, subscriptions, and customer value exchange", with "a key role in how Trainline communicates value and pricing to customers".Source
    • Your websiteRailcards page: Trainline sells seven of the nine UK Railcards digitally; the Disabled Persons Railcard and Veterans Railcard "are not available to buy with us. We are currently working on the ability to verify eligibility." Most cost £35 a year or £80 for three years; renewal pages exist for each Railcard; a Railcard quiz asks age, who you travel with and region.Source
    • Your websiteHomepage: meta description "Save 61% on UK Rail"; promotes a digital Railcard ("Save a 1/3 on travel"), "Get up to 20% off stays with Genius Booking.com", coach suggestions, Best Fare Finder, Ticket Alert, split tickets and Flexi Season tickets; "over 270 rail and coach operators in 45 countries".Source
  • 06

    The Brand Paid Media Manager will run brand campaigns on YouTube, Meta, TikTok and Snapchat in four markets and oversee brand lift studies, and the Senior Brand Manager owns UK brand tracking. Both roles are nine-month covers, so measurement needs to be set up early.

    High impactLow effort First result in 2 months Brand Paid Media Manager

    First action

    Pick holdout regions in the UK and Italy.

    How to measure it

    Measured incremental bookings

    Now
    –
    Target
    reported monthly
    By
    1 quarter

    Steps

    1. 1

      Design

      Lift and holdouts per market.

      Brand Paid Media Manager 1 week

    2. 2

      Agree

      With country managers.

      Senior Brand Manager 1 week

    3. 3

      Set up

      Platform lift studies.

      Brand Paid Media Manager 1 week

    4. 4

      Run

      Campaign period.

      Brand Paid Media Manager 6 weeks

    5. 5

      Analyse

      Lift and bookings.

      Data Scientist 2 weeks

    6. 6

      Hand over

      Playbook for the permanent team.

      Senior Brand Manager 1 week

    First result
    2 months
    Cost
    Lost reach in holdouts
    Owner
    Brand Paid Media Manager

    Smallest test

    Run one UK holdout for one campaign.

    Why it works

    For each market, agree one brand lift study per platform and a geo holdout (regions without upper-funnel spend) to measure app installs and bookings. Report brand lift and incremental bookings together.

    Brand spend is easier to defend, and easier to cut well, when it is tied to incremental bookings.

    Risks and how to handle them

    • Holdouts too small

      Use larger regions for fewer weeks.

    Evidence

    • HiringBrand hiring: an interim Senior Brand Manager (posted September 30, 2026) to "own the UK brand strategy" and "Own UK brand tracking"; an interim Brand Manager for a market (October 22); and an interim Brand Paid Media Manager (October 22) running "upper- and mid-funnel brand campaigns across YouTube, Meta, TikTok, and Snapchat in the UK, France, Italy, and Spain" and overseeing "in-platform brand lift studies".Source
    • App StoreUK App Store: "Trainline: Cheap UK, EU Trains", 4.92 from 380,307 ratings, updated October 19, 2026.Source

This quarter 9

The core plays for the next three months.

  • 07

    Customer Growth works on railcards retention, and Trainline has renewal pages for each card. The three-year Railcard costs £80 against £105 for three one-year cards.

    High impactLow effort First result in 1 quarter CRM manager

    First action

    Pull the cards expiring next month.

    How to measure it

    Railcard renewals with Trainline

    Now
    –
    Target
    +10 points
    By
    2 quarters

    Steps

    1. 1

      Data

      Expiry dates and savings.

      Data Analyst 1 week

    2. 2

      Messages

      Three reminders.

      CRM manager 1 week

    3. 3

      Savings line

      Personal saving.

      Senior Engineering Manager - Customer Growth 2 weeks

    4. 4

      Three-year first

      Where eligible.

      Senior Engineering Manager - Customer Growth 1 week

    5. 5

      Test

      Against current reminders.

      Data Scientist 1 month

    6. 6

      Roll out

      All cards.

      CRM manager 1 month

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    CRM manager

    Smallest test

    Add the saving line to one month of reminders.

    Why it works

    Send app and email reminders 30, 7 and 1 days before expiry, showing what the customer saved last year and offering the three-year card first where available.

    Customers who see last year's saving renew more, and three-year cards lock in retention.

    Risks and how to handle them

    • Savings shown are small

      Show trips taken as well.

    Evidence

    • HiringSenior Engineering Manager - Customer Growth (posted August 27, 2026): leads web, backend and mobile squads whose "current focus is across railcards growth, railcards retention and adoption, subscriptions, and customer value exchange", with "a key role in how Trainline communicates value and pricing to customers".Source
    • Your websiteRailcards page: Trainline sells seven of the nine UK Railcards digitally; the Disabled Persons Railcard and Veterans Railcard "are not available to buy with us. We are currently working on the ability to verify eligibility." Most cost £35 a year or £80 for three years; renewal pages exist for each Railcard; a Railcard quiz asks age, who you travel with and region.Source
  • 08

    Trainline sells seven of nine Railcards and says it is "working on the ability to verify eligibility" for the Disabled Persons and Veterans Railcards. Those customers go elsewhere for the card and maybe for their tickets.

    Medium impactHigh effort First result in 2 quarters Senior Engineering Manager Cu…

    First action

    Agree the evidence rules with the Railcard scheme.

    How to measure it

    Disabled Persons and Veterans cards sold

    Now
    –
    Target
    2,000 a month
    By
    3 quarters

    Steps

    1. 1

      Rules

      Evidence accepted.

      Product manager, Railcards 1 month

    2. 2

      Upload flow

      Secure documents.

      Senior Engineering Manager - Customer Growth 1 month

    3. 3

      Review

      Manual first.

      Customer operations ongoing

    4. 4

      Accessibility

      Test with users.

      UX research 2 weeks

    5. 5

      Launch

      Both cards.

      Senior Engineering Manager - Customer Growth 1 month

    6. 6

      Promote

      Assistance pages and charities.

      CRM manager ongoing

    First result
    2 quarters
    Cost
    Engineering and review time
    Owner
    Senior Engineering Manager Customer Growth

    Smallest test

    Pilot the Veterans card with manual checks.

    Why it works

    Build document upload and verification (benefit letters, veteran ID) with manual review at first, then partner checks; promote assistance features to the same customers.

    These are loyal, frequent travellers, and selling their card keeps their bookings with Trainline.

    Risks and how to handle them

    • Data protection

      Delete documents after checks.

    Evidence

    • Your websiteRailcards page: Trainline sells seven of the nine UK Railcards digitally; the Disabled Persons Railcard and Veterans Railcard "are not available to buy with us. We are currently working on the ability to verify eligibility." Most cost £35 a year or £80 for three years; renewal pages exist for each Railcard; a Railcard quiz asks age, who you travel with and region.Source
    • HiringSenior Engineering Manager - Customer Growth (posted August 27, 2026): leads web, backend and mobile squads whose "current focus is across railcards growth, railcards retention and adoption, subscriptions, and customer value exchange", with "a key role in how Trainline communicates value and pricing to customers".Source
  • 09

    The monetisation PM will scale Partnerships and Insurance, New Business is exploring hotels, car hire and attractions, and the brand partnership page sells "contextual placement on our confirmation page". Today the homepage shows a Booking.com hotel offer to everyone.

    High impactMedium effort First result in 1 quarter Product Manager

    First action

    Segment last month's bookings into four trip types.

    How to measure it

    Ancillary revenue per booking

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Segments

      Four trip types.

      Data Scientist, New Business 2 weeks

    2. 2

      Offers

      One partner per type.

      Product Manager, Monetisation 1 month

    3. 3

      Build

      Confirmation module.

      Web engineering lead 1 month

    4. 4

      Test

      Against a single banner.

      Data Scientist, New Business 1 month

    5. 5

      Satisfaction

      Survey after booking.

      UX research 1 month

    6. 6

      Scale

      App and email.

      Product Manager, Monetisation 1 month

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Product Manager, Monetisation

    Smallest test

    Test a hotel offer on one-way trips only.

    Why it works

    Show offers on the confirmation page by trip type: a hotel for one-way or overnight trips, car hire at rural stations, insurance for European trips, attractions for weekend returns. Test revenue per booking and customer satisfaction.

    Relevant offers earn more and annoy less than the same banner for every trip.

    Risks and how to handle them

    • Clutter at confirmation

      One offer at a time.

    Evidence

    • HiringNew Business and monetisation: a Brand Proposition Lead (September 16) for the area "where Trainline is exploring new product verticals and entering new markets"; a Data Scientist, New Business (October 22) on growth "beyond train tickets. From insurance and protection to hotels, car hire, attractions"; and a Product Manager, Monetisation (October 19) for "Partnerships or Insurance", to "scale these areas significantly over the next three years" for "millions of active customers every week across the UK, France, Italy and Spain".Source
    • Your websiteAncillary & Brand Partnerships page: "over 90 million visits per month"; products are CRM campaigns (email or push), web integration ("contextual placement on our confirmation page") and app integration; contact by email.Source
    • Your websiteHomepage: meta description "Save 61% on UK Rail"; promotes a digital Railcard ("Save a 1/3 on travel"), "Get up to 20% off stays with Genius Booking.com", coach suggestions, Best Fare Finder, Ticket Alert, split tickets and Flexi Season tickets; "over 270 rail and coach operators in 45 countries".Source
  • 10

    The ad sales team sells to agencies who buy audiences. Trainline knows journey patterns, Railcard types (16-25, Senior, Two Together) and destinations, and its audience is "predominantly young".

    High impactMedium effort First result in 1 quarter Senior Advertising Sales Mana…

    First action

    Size six segments from last quarter's data.

    How to measure it

    Average CPM

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Define

      Six segments.

      Data Scientist 2 weeks

    2. 2

      Privacy

      Consent and aggregation.

      Data protection officer 2 weeks

    3. 3

      Set up

      Programmatic deals.

      Ad operations 2 weeks

    4. 4

      Publish

      Media page and kit.

      General Manager, Trainline Media 1 week

    5. 5

      Sell

      Top agencies.

      Senior Advertising Sales Manager, Trainline Media ongoing

    6. 6

      Report

      Results per segment.

      Ad operations monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Advertising Sales Manager, Trainline Media

    Smallest test

    Sell one student segment campaign.

    Why it works

    Define six privacy-safe segments from journey and Railcard data, publish them on the media page with sizes, and sell them direct and through programmatic deals.

    Named segments with sizes are how agencies plan, and they lift price per impression.

    Risks and how to handle them

    • Consent limits reach

      Use contextual signals as well.

    Evidence

    • HiringSenior Advertising Sales Manager, Trainline Media (posted September 24, 2026): wins and grows "media agency and direct client accounts", sells across "programmatic, display, and native and video formats", and must "Provide clients with clear performance metrics and actionable insights, demonstrating ROI".Source
    • Trainline press releaseTrainline's media-offer release: "more than nine out of ten UK transactions and two-thirds of European transactions via its app"; first-party data available to advertisers "for the first time"; ad-tech partners Pubmatic, Teads, DoubleVerify and Brand Metrics; "over 12 million monthly app users in the UK alone"; "a predominantly young customer base"; tickets from more than 300 operators in over 40 countries.Source
    • Your websiteRailcards page: Trainline sells seven of the nine UK Railcards digitally; the Disabled Persons Railcard and Veterans Railcard "are not available to buy with us. We are currently working on the ability to verify eligibility." Most cost £35 a year or £80 for three years; renewal pages exist for each Railcard; a Railcard quiz asks age, who you travel with and region.Source
  • 11

    Trainline publishes tens of thousands of timetable pages per language, for example German pages for Manchester to London. Visitors from those countries see placeholder text on the homepage, which suggests few people check those journeys end to end.

    Medium impactMedium effort First result in 1 quarter SEO lead

    First action

    Export Search Console clicks by locale folder.

    How to measure it

    Bookings from these pages

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Report

      Traffic and bookings by locale.

      SEO lead 2 weeks

    2. 2

      Pick top pages

      500 per locale.

      SEO lead 1 week

    3. 3

      Improve

      Currency, tips, widget.

      Web engineering lead 1 month

    4. 4

      Prune

      Pages with no clicks.

      SEO lead 1 month

    5. 5

      Check journeys

      Test bookings per locale.

      QA 2 weeks

    6. 6

      Measure

      Monthly.

      SEO lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    SEO lead

    Smallest test

    Improve 50 German pages and compare.

    Why it works

    Report traffic and bookings by locale and page type, improve the top 500 pages per locale (prices in local currency, Railcard and pass tips, booking widget above the fold), and prune pages with no traffic.

    A few thousand pages likely earn most of the traffic; improving them pays more than adding more.

    Risks and how to handle them

    • Pruning drops traffic

      Redirect to the closest route page.

    Evidence

    • Your websiteSitemaps hold about 107,900 URLs in 14 locales, including roughly 33,000 German-language timetable pages (such as /de-at/bahn-fahrplan/manchester-nach-london), 30,000 Swiss French, 30,000 Dutch and 26,000 Swiss Italian. The press section's newest pages are holiday travel updates, and the last "Travel Trends Report" page dates from February 2023. Business pages include insights such as "Business travel in a post-COVID-19 world".Source
    • Your websiteHomepage reassurance strip: the site code shows it to visitors outside Great Britain, with its own copy for Italy, Spain and France and a default set for everyone else. On the English homepage loaded from the US, all four lines of the default set read as raw keys ("components.subFooter.variant18" to "variant21"); the Austrian German, Dutch and Swiss French homepages show the same keys after their translated lines (five fetches, October 22, 2026). Visitors in Great Britain do not see this strip.Source
  • 12

    Enterprise Solutions is hiring an analyst for business travellers, but the business insights pages still lead with post-COVID recovery topics. Small firms book rail on personal cards because there is no simple way to sign up.

    Medium impactMedium effort First result in 2 quarters Data Analyst

    First action

    List the business pages and their traffic.

    How to measure it

    SME accounts

    Now
    –
    Target
    1,000
    By
    2 quarters

    Steps

    1. 1

      Audit

      Business pages.

      Content manager 1 week

    2. 2

      New content

      Current rail data.

      Data Analyst, Enterprise Solutions 1 month

    3. 3

      Self-serve flow

      Sign-up and invoicing.

      Product manager, Business 1 quarter

    4. 4

      Expense export

      Common tools.

      Web engineering lead 1 month

    5. 5

      Promote

      To customers with work trips.

      CRM manager 1 month

    6. 6

      Measure

      Accounts and bookings.

      Data Analyst, Enterprise Solutions monthly

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Data Analyst, Enterprise Solutions

    Smallest test

    Publish one current business-travel data page.

    Why it works

    Replace the old insights with current data on rail versus air and car for business trips, and launch a self-serve business account with invoicing and expense export for small firms.

    Small businesses are a large, underserved group, and current content brings in their searches.

    Risks and how to handle them

    • Cannibalises managed accounts

      Keep it for small firms only.

    Evidence

    • HiringAlso open: a Senior Product Manager, International Supply (bringing "new carriers and markets" onto the platform), a Data Analyst for Enterprise Solutions, "our B2B arm" serving business travellers and partners, and a machine learning build-out (Head of Machine Learning Engineering, ML Engineering Manager, Senior ML Engineer). Every post: "more than 1,000 Trainliners" across London, Paris, Barcelona, Milan, Edinburgh and Madrid.Source
    • Your websiteSitemaps hold about 107,900 URLs in 14 locales, including roughly 33,000 German-language timetable pages (such as /de-at/bahn-fahrplan/manchester-nach-london), 30,000 Swiss French, 30,000 Dutch and 26,000 Swiss Italian. The press section's newest pages are holiday travel updates, and the last "Travel Trends Report" page dates from February 2023. Business pages include insights such as "Business travel in a post-COVID-19 world".Source
  • 13

    Trainline's audience is predominantly young, the Brand Paid Media Manager runs TikTok and Snapchat, and Customer Growth wants more Railcards. The 16-17 Saver is now valid past age 18.

    High impactMedium effort First result in 1 quarter Brand Paid Media Manager

    First action

    Brief three creators for a test.

    How to measure it

    Social-sourced Railcards

    Now
    –
    Target
    10,000
    By
    2 quarters

    Steps

    1. 1

      Brief

      Student trips and savings.

      Brand Paid Media Manager 1 week

    2. 2

      Creators

      Three to five.

      Brand Paid Media Manager 2 weeks

    3. 3

      Deep links

      To Railcard purchase.

      App marketing 1 week

    4. 4

      Run

      TikTok and Snapchat.

      Brand Paid Media Manager 1 month

    5. 5

      Measure

      Cards and bookings.

      Data Scientist 1 month

    6. 6

      Scale

      Best creative.

      Brand Paid Media Manager 1 month

    First result
    1 quarter
    Cost
    Media budget
    Owner
    Brand Paid Media Manager

    Smallest test

    Run one creator for two weeks.

    Why it works

    Run creator-led short videos on Railcard savings for real student trips, link to the app's Railcard purchase, and measure Railcards sold and first bookings per creative.

    Students buy a Railcard once and then book through the app that sold it.

    Risks and how to handle them

    • Short-lived buyers

      Track renewals too.

    Evidence

    • HiringBrand hiring: an interim Senior Brand Manager (posted September 30, 2026) to "own the UK brand strategy" and "Own UK brand tracking"; an interim Brand Manager for a market (October 22); and an interim Brand Paid Media Manager (October 22) running "upper- and mid-funnel brand campaigns across YouTube, Meta, TikTok, and Snapchat in the UK, France, Italy, and Spain" and overseeing "in-platform brand lift studies".Source
    • Trainline press releaseTrainline's media-offer release: "more than nine out of ten UK transactions and two-thirds of European transactions via its app"; first-party data available to advertisers "for the first time"; ad-tech partners Pubmatic, Teads, DoubleVerify and Brand Metrics; "over 12 million monthly app users in the UK alone"; "a predominantly young customer base"; tickets from more than 300 operators in over 40 countries.Source
    • Your websiteRailcards page: Trainline sells seven of the nine UK Railcards digitally; the Disabled Persons Railcard and Veterans Railcard "are not available to buy with us. We are currently working on the ability to verify eligibility." Most cost £35 a year or £80 for three years; renewal pages exist for each Railcard; a Railcard quiz asks age, who you travel with and region.Source
    • HiringSenior Engineering Manager - Customer Growth (posted August 27, 2026): leads web, backend and mobile squads whose "current focus is across railcards growth, railcards retention and adoption, subscriptions, and customer value exchange", with "a key role in how Trainline communicates value and pricing to customers".Source
  • 14

    The Lucky Train draw rewards Burnley fans who book with Trainline. Away fans travel by train every weekend and plan trips around fixtures.

    Medium impactMedium effort First result in 2 quarters Partnerships manager

    First action

    Measure bookings by Burnley fans on match days.

    How to measure it

    Matchday bookings

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Data

      Matchday booking patterns.

      Data Analyst 2 weeks

    2. 2

      Fixture pages

      Routes and times.

      Web engineering lead 1 month

    3. 3

      Alerts

      Works on match days.

      CRM manager 1 month

    4. 4

      Sign clubs

      Two more.

      Partnerships manager 1 quarter

    5. 5

      Sponsorship

      Package for advertisers.

      General Manager, Trainline Media 1 month

    6. 6

      Measure

      Bookings per club.

      Data Analyst monthly

    First result
    2 quarters
    Cost
    Partnership fees
    Owner
    Partnerships manager

    Smallest test

    Publish fixture pages for one club.

    Why it works

    Build fixture pages with away-day routes and times, alerts for engineering works on match days, and a draw or offer per partner club; offer the format to more clubs and to advertisers as sponsorship.

    Fixtures create predictable demand, and clubs give access to loyal fan audiences.

    Risks and how to handle them

    • Disruption on match days

      Lead with alerts and alternatives.

    Evidence

    • Your website"The Lucky Train" page (in the sitemap, updated October 20, 2026), a monthly draw for Burnley fans with a VIP draw that needs a Trainline booking reference, is live with template text: "You have until 5pm on [DATE]", prizes listed as "XXX", and entry opening "[9:00 UK time (GMT/BST)], beginning on [01 November 2026]".Source
    • Your websiteAncillary & Brand Partnerships page: "over 90 million visits per month"; products are CRM campaigns (email or push), web integration ("contextual placement on our confirmation page") and app integration; contact by email.Source
    • HiringGeneral Manager, Trainline Media (London, posted October 1, 2026): Trainline Media is "an emerging part of Trainline's strategy" that "is moving from an early pilot into its next phase of growth"; the GM will "help sharpen how Trainline Media presents itself to the market", "Represent Trainline Media externally, building awareness and credibility with the media and advertising buying community", lead "a team of more than ten people across sales, advertising operations, client success and strategy" and design processes "including client delivery and billing".Source
  • 15

    Trainline has a Price Prediction tool and books for millions every week. Journalists cover fares and strikes constantly, and the press section is mostly holiday updates.

    Medium impactLow effort First result in 1 quarter Press office

    First action

    Pick the ten routes with most searches.

    How to measure it

    Press pieces citing Trainline data

    Now
    –
    Target
    20 a month
    By
    2 quarters

    Steps

    1. 1

      Pick routes

      Top ten per market.

      Press office 1 week

    2. 2

      Pull data

      Price trends.

      Data Scientist 1 week

    3. 3

      Write

      Short note and charts.

      Press office 1 week

    4. 4

      Pitch

      Travel and money press.

      Press office monthly

    5. 5

      Page

      On the site.

      Content manager 1 week

    6. 6

      Measure

      Coverage and links.

      SEO lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Press office

    Smallest test

    Release one note for UK routes.

    Why it works

    Publish a monthly "best time to book" note from Price Prediction data for the top routes in each market, with charts journalists can use.

    Original fare data earns coverage and links, and it reminds people to book early through Trainline.

    Risks and how to handle them

    • Data seen as promotional

      Show method and ranges.

    Evidence

    • Your websiteSitemaps hold about 107,900 URLs in 14 locales, including roughly 33,000 German-language timetable pages (such as /de-at/bahn-fahrplan/manchester-nach-london), 30,000 Swiss French, 30,000 Dutch and 26,000 Swiss Italian. The press section's newest pages are holiday travel updates, and the last "Travel Trends Report" page dates from February 2023. Business pages include insights such as "Business travel in a post-COVID-19 world".Source
    • Your websiteHomepage: meta description "Save 61% on UK Rail"; promotes a digital Railcard ("Save a 1/3 on travel"), "Get up to 20% off stays with Genius Booking.com", coach suggestions, Best Fare Finder, Ticket Alert, split tickets and Flexi Season tickets; "over 270 rail and coach operators in 45 countries".Source
    • HiringNew Business and monetisation: a Brand Proposition Lead (September 16) for the area "where Trainline is exploring new product verticals and entering new markets"; a Data Scientist, New Business (October 22) on growth "beyond train tickets. From insurance and protection to hotels, car hire, attractions"; and a Product Manager, Monetisation (October 19) for "Partnerships or Insurance", to "scale these areas significantly over the next three years" for "millions of active customers every week across the UK, France, Italy and Spain".Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    Customer Growth lists "subscriptions" and "customer value exchange" as focus areas. Customers already pay £35 a year for a Railcard; a membership can add perks Trainline controls.

    High impactHigh effort First result in 3 quarters Senior Engineering Manager Cu…

    First action

    Survey Railcard holders on perks they would pay for.

    How to measure it

    Paying members

    Now
    –
    Target
    100,000
    By
    4 quarters

    Steps

    1. 1

      Research

      Perks and price.

      Brand Proposition Lead 1 month

    2. 2

      Design

      Tiers.

      Senior Engineering Manager - Customer Growth 1 month

    3. 3

      Partners

      Perks.

      Product Manager, Monetisation 1 quarter

    4. 4

      Pilot

      One market.

      Senior Engineering Manager - Customer Growth 1 quarter

    5. 5

      Measure

      Retention and frequency.

      Data Scientist 1 quarter

    6. 6

      Scale

      All markets.

      Senior Engineering Manager - Customer Growth 2 quarters

    First result
    3 quarters
    Cost
    Product time
    Owner
    Senior Engineering Manager Customer Growth

    Smallest test

    Run a fake-door test on the Railcard page.

    Why it works

    Test a yearly membership that includes or discounts the Railcard, adds priority price alerts and refund help, and partner perks (hotels, attractions). Measure retention and bookings per member.

    Members book more and churn less, and perks fund themselves through partners.

    Risks and how to handle them

    • Railcard scheme rules

      Agree the bundle terms first.

    Evidence

    • HiringSenior Engineering Manager - Customer Growth (posted August 27, 2026): leads web, backend and mobile squads whose "current focus is across railcards growth, railcards retention and adoption, subscriptions, and customer value exchange", with "a key role in how Trainline communicates value and pricing to customers".Source
    • Your websiteRailcards page: Trainline sells seven of the nine UK Railcards digitally; the Disabled Persons Railcard and Veterans Railcard "are not available to buy with us. We are currently working on the ability to verify eligibility." Most cost £35 a year or £80 for three years; renewal pages exist for each Railcard; a Railcard quiz asks age, who you travel with and region.Source
    • HiringNew Business and monetisation: a Brand Proposition Lead (September 16) for the area "where Trainline is exploring new product verticals and entering new markets"; a Data Scientist, New Business (October 22) on growth "beyond train tickets. From insurance and protection to hotels, car hire, attractions"; and a Product Manager, Monetisation (October 19) for "Partnerships or Insurance", to "scale these areas significantly over the next three years" for "millions of active customers every week across the UK, France, Italy and Spain".Source
  • 17

    New Business is exploring insurance and protection, hotels, car hire and attractions, and the monetisation PM is scaling insurance. One vertical launched well teaches the team how to do the next.

    High impactHigh effort First result in 4 quarters Brand Proposition Lead

    First action

    Measure today's insurance attach rate on European trips.

    How to measure it

    Cover attach rate

    Now
    –
    Target
    8%
    By
    4 quarters

    Steps

    1. 1

      Insight

      What travellers worry about.

      Brand Proposition Lead 1 month

    2. 2

      Partner

      Insurer.

      Product Manager, Monetisation 1 quarter

    3. 3

      Proposition

      Price and claims.

      Brand Proposition Lead 1 month

    4. 4

      Build

      Booking and post-booking.

      Web engineering lead 1 quarter

    5. 5

      Launch

      UK customers first.

      Brand Proposition Lead 1 month

    6. 6

      Measure

      Attach and satisfaction.

      Data Scientist, New Business monthly

    First result
    4 quarters
    Cost
    Partner and product time
    Owner
    Brand Proposition Lead

    Smallest test

    Test the offer copy on 10% of European bookings.

    Why it works

    Pick travel cover for European rail trips: one proposition, one partner, clear claims, priced per trip; sell it in booking and post-booking, and report attach rate and claims satisfaction.

    European trips involve more risk and more cancellations, so cover is a natural fit.

    Risks and how to handle them

    • Regulation

      Use a regulated partner.

    Evidence

    • HiringNew Business and monetisation: a Brand Proposition Lead (September 16) for the area "where Trainline is exploring new product verticals and entering new markets"; a Data Scientist, New Business (October 22) on growth "beyond train tickets. From insurance and protection to hotels, car hire, attractions"; and a Product Manager, Monetisation (October 19) for "Partnerships or Insurance", to "scale these areas significantly over the next three years" for "millions of active customers every week across the UK, France, Italy and Spain".Source
    • HiringAlso open: a Senior Product Manager, International Supply (bringing "new carriers and markets" onto the platform), a Data Analyst for Enterprise Solutions, "our B2B arm" serving business travellers and partners, and a machine learning build-out (Head of Machine Learning Engineering, ML Engineering Manager, Senior ML Engineer). Every post: "more than 1,000 Trainliners" across London, Paris, Barcelona, Milan, Edinburgh and Madrid.Source
  • 18

    Trainline Media is moving from pilot to growth with a team of more than ten. Small hotels, attractions and tour operators near stations cannot buy through agencies.

    High impactHigh effort First result in 3 quarters General Manager

    First action

    Interview ten small travel brands.

    How to measure it

    Active self-serve advertisers

    Now
    –
    Target
    500
    By
    4 quarters

    Steps

    1. 1

      Research

      Small advertiser needs.

      General Manager, Trainline Media 1 month

    2. 2

      Design

      Tool.

      Product designer 1 month

    3. 3

      Build

      Placements and billing.

      Web engineering lead 2 quarters

    4. 4

      Review

      Ad quality checks.

      Ad operations ongoing

    5. 5

      Launch

      UK first.

      General Manager, Trainline Media 1 month

    6. 6

      Measure

      Revenue and results.

      Data Analyst monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    General Manager, Trainline Media

    Smallest test

    Sell five station-targeted ads by hand.

    Why it works

    Build a self-serve tool: pick stations or routes, a format and a budget, upload creative, and see results. Start with confirmation-page and app placements.

    Thousands of small advertisers can add up to a large revenue line with little sales cost.

    Risks and how to handle them

    • Low-quality ads

      Approve every ad.

    Evidence

    • HiringGeneral Manager, Trainline Media (London, posted October 1, 2026): Trainline Media is "an emerging part of Trainline's strategy" that "is moving from an early pilot into its next phase of growth"; the GM will "help sharpen how Trainline Media presents itself to the market", "Represent Trainline Media externally, building awareness and credibility with the media and advertising buying community", lead "a team of more than ten people across sales, advertising operations, client success and strategy" and design processes "including client delivery and billing".Source
    • Your websiteAncillary & Brand Partnerships page: "over 90 million visits per month"; products are CRM campaigns (email or push), web integration ("contextual placement on our confirmation page") and app integration; contact by email.Source
    • HiringSenior Advertising Sales Manager, Trainline Media (posted September 24, 2026): wins and grows "media agency and direct client accounts", sells across "programmatic, display, and native and video formats", and must "Provide clients with clear performance metrics and actionable insights, demonstrating ROI".Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    The last Travel Trends Report page dates from February 2023. Trainline sees bookings across the UK and Europe and is building brand and media teams that need fresh stories.

    Medium impactMedium effort First result in 1 quarter Press office

    First action

    List ten trends from this year's data.

    How to measure it

    Press pieces

    Now
    –
    Target
    100
    By
    2 quarters

    Steps

    1. 1

      Trends

      Ten per market.

      Data Scientist 1 month

    2. 2

      Write

      Report.

      Press office 1 month

    3. 3

      Design

      Charts.

      Creative Studio 2 weeks

    4. 4

      Advertiser edition

      For the media page.

      General Manager, Trainline Media 2 weeks

    5. 5

      Pitch

      Local press.

      Press office 2 weeks

    6. 6

      Measure

      Coverage and links.

      SEO lead monthly

    First result
    1 quarter
    Cost
    Design time
    Owner
    Press office

    Smallest test

    Publish a UK edition first.

    Why it works

    Publish an annual report on how people travel by rail (routes rising, booking windows, rail versus air), with local editions and a version for advertisers.

    Original data earns press, gives brand campaigns a story, and supports Trainline Media sales.

    Risks and how to handle them

    • Data sensitivity

      Aggregates only.

    Evidence

    • Your websiteSitemaps hold about 107,900 URLs in 14 locales, including roughly 33,000 German-language timetable pages (such as /de-at/bahn-fahrplan/manchester-nach-london), 30,000 Swiss French, 30,000 Dutch and 26,000 Swiss Italian. The press section's newest pages are holiday travel updates, and the last "Travel Trends Report" page dates from February 2023. Business pages include insights such as "Business travel in a post-COVID-19 world".Source
    • HiringBrand hiring: an interim Senior Brand Manager (posted September 30, 2026) to "own the UK brand strategy" and "Own UK brand tracking"; an interim Brand Manager for a market (October 22); and an interim Brand Paid Media Manager (October 22) running "upper- and mid-funnel brand campaigns across YouTube, Meta, TikTok, and Snapchat in the UK, France, Italy, and Spain" and overseeing "in-platform brand lift studies".Source
    • HiringGeneral Manager, Trainline Media (London, posted October 1, 2026): Trainline Media is "an emerging part of Trainline's strategy" that "is moving from an early pilot into its next phase of growth"; the GM will "help sharpen how Trainline Media presents itself to the market", "Represent Trainline Media externally, building awareness and credibility with the media and advertising buying community", lead "a team of more than ten people across sales, advertising operations, client success and strategy" and design processes "including client delivery and billing".Source
  • 20

    Trainline keeps an industrial action page updated and promotes help with delays and rebooking on the homepage. Disruption is when travellers most need help and when competitors' apps feel weakest.

    Medium impactLow effort First result in 1 quarter CRM manager

    First action

    Count customers who opened the industrial action page last month.

    How to measure it

    Route followers

    Now
    –
    Target
    1 million
    By
    2 quarters

    Steps

    1. 1

      Design

      Follow a route.

      Product designer 2 weeks

    2. 2

      Data

      Strike and works feeds.

      Web engineering lead 1 month

    3. 3

      Alerts

      Push and email.

      CRM manager 1 month

    4. 4

      Rebook

      One tap alternatives.

      Web engineering lead 1 month

    5. 5

      Promote

      In disruption periods.

      CRM manager ongoing

    6. 6

      Measure

      Retention of followers.

      Data Scientist monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    CRM manager

    Smallest test

    Offer alerts for the top ten commuter routes.

    Why it works

    Let customers follow routes and get alerts for strikes and engineering works, with alternatives and Delay Repay help in one tap.

    Useful alerts keep the app installed and bring customers back to rebook through Trainline.

    Risks and how to handle them

    • Alert fatigue

      Only for followed routes.

    Evidence

    • Your websiteHomepage: meta description "Save 61% on UK Rail"; promotes a digital Railcard ("Save a 1/3 on travel"), "Get up to 20% off stays with Genius Booking.com", coach suggestions, Best Fare Finder, Ticket Alert, split tickets and Flexi Season tickets; "over 270 rail and coach operators in 45 countries".Source
    • App StoreUK App Store: "Trainline: Cheap UK, EU Trains", 4.92 from 380,307 ratings, updated October 19, 2026.Source
    • Competitor researchSplit My Fare's homepage: "Save 90% with split ticketing. No Booking Fees. Instant E-Tickets on your phone." Omio, TrainPal, Rail Europe and the train operators' own apps also sell UK and European tickets.Source
  • 21

    Trainline is building a machine learning team and sells tickets from more than 270 operators in 45 countries. Planning a multi-country rail trip is hard, and most rivals sell single journeys.

    Medium impactHigh effort First result in 2 quarters Head of Machine Learning Engi…

    First action

    Analyse baskets with three or more European legs.

    How to measure it

    Multi-leg itineraries booked

    Now
    –
    Target
    10,000
    By
    3 quarters

    Steps

    1. 1

      Data

      Multi-leg patterns.

      Data Scientist 1 month

    2. 2

      Prototype

      Itinerary planner.

      Head of Machine Learning Engineering 1 quarter

    3. 3

      Basket

      Multi-leg booking.

      Web engineering lead 1 quarter

    4. 4

      Hotels

      Partner add-on.

      Product Manager, Monetisation 1 month

    5. 5

      Test

      English-speaking users.

      UX research 1 month

    6. 6

      Launch

      Beta in app.

      Head of Machine Learning Engineering 1 month

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Head of Machine Learning Engineering

    Smallest test

    Prototype for Italy only.

    Why it works

    Build an assistant that turns "two weeks in Italy and France by train" into an itinerary with trains, passes and hotels, bookable in one basket.

    Multi-leg trips are high value and favour the platform with the widest supply.

    Risks and how to handle them

    • Wrong itineraries

      Show live fares and let users edit.

    Evidence

    • HiringAlso open: a Senior Product Manager, International Supply (bringing "new carriers and markets" onto the platform), a Data Analyst for Enterprise Solutions, "our B2B arm" serving business travellers and partners, and a machine learning build-out (Head of Machine Learning Engineering, ML Engineering Manager, Senior ML Engineer). Every post: "more than 1,000 Trainliners" across London, Paris, Barcelona, Milan, Edinburgh and Madrid.Source
    • Your websiteHomepage: meta description "Save 61% on UK Rail"; promotes a digital Railcard ("Save a 1/3 on travel"), "Get up to 20% off stays with Genius Booking.com", coach suggestions, Best Fare Finder, Ticket Alert, split tickets and Flexi Season tickets; "over 270 rail and coach operators in 45 countries".Source
    • HiringNew Business and monetisation: a Brand Proposition Lead (September 16) for the area "where Trainline is exploring new product verticals and entering new markets"; a Data Scientist, New Business (October 22) on growth "beyond train tickets. From insurance and protection to hotels, car hire, attractions"; and a Product Manager, Monetisation (October 19) for "Partnerships or Insurance", to "scale these areas significantly over the next three years" for "millions of active customers every week across the UK, France, Italy and Spain".Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Trainline did not commission, review or endorse it, and Programmable is not affiliated with Trainline. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Trainline runs its business.

Something wrong, or do you represent Trainline? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Trainline Media page, placeholder fixes, homepage speed, Railcard savings in search and brand measurement.

  2. Days 31 to 609 ideas

    Railcard renewals and new cards, trip kit, advertiser segments, translated pages, business accounts, student push, matchday program and fare news.

  3. Days 61 to 906 ideas

    Commit to membership, travel cover, self-serve ads and the wildcards.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value all operators in one app. The most cited problem: fees and price comparisons.

  • Digital tickets and Railcards
  • Disruption and strikes
  • In their words: “cheap train tickets”

Market

Competitive landscape

5 competitors compared: Split My Fare, Omio, TrainPal, Train operator apps and 1 more.

  • Gap to exploit: A documented rail media offer for advertisers
  • Split My Fare: UK only, smaller brand
  • Omio: Less UK rail depth

Hiring signals

Trainline is hiring to build new revenue lines.

  • General Manager, Trainline Media: Sharpen how Trainline Media presents itself. Ideas 1, 18.
  • Senior Advertising Sales Manager, Trainline Media: Agencies, programmatic, display, native, video. Ideas 1, 10.
  • Senior Engineering Manager - Customer Growth: Railcards growth and retention, subscriptions. Ideas 5, 7, 8, 16.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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