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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 4
  • How we can help
Generated Oct 21, 2026
  1. Programmable
  2. Playbooks
  3. ZAGG
ZAGG logo

growth playbook · Oct 21, 2026

zagg.com (opens in a new tab)

ZAGG growth playbook

Diagnosis

ZAGG is the world's #1 mobile protection brand, with nearly 2,000 product pages, lifetime replacements and launch-day ranges for every new phone. Its hiring points at search and AI answers (a Senior Manager, SEO & AEO), lifecycle marketing (a Director, CRM & Lifecycle) and the retail On Demand system.

The fastest win is technical: the product markup that Google and AI assistants read is garbled and has no ratings on every page we sampled, and new iPhone 18 pages carry old-generation copy. This playbook fixes those first, then turns replacements and device data into lifecycle revenue, adds kits and a range comparison, and builds proof and retail data into longer bets.

Growth Score

7/10

Biggest Opportunity

Being the brand AI assistants and search results quote for "best protector for my new phone", with ratings visible, and reaching each existing customer the day their next phone launches.

Biggest Risk

Spigen, CASETiFY, OtterBox and Belkin compete on every launch, and the window to win a new phone's first accessory is days, so stale pages and late crawls cost sales that do not come back.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Fix the product markup on every page: readable descriptions and the star ratings Google and AI assistants can use

    Open the product page template and find where the description is URL-encoded.

    High impact First result in 1 month
  2. 2

    Clean old-generation copy off the iPhone 18 pages: XTR2 guarantee text, an XTR4 block on XTR6, broken apostrophes

    Export all product descriptions and search them for "XTR2" and "â€".

    High impact First result in 2 weeks
  3. 3

    Link zagg.com and uk.zagg.com with reciprocal hreflang so each country sees its own store and prices

    Map the top 200 US product URLs to their UK equivalents.

    Medium impact First result in 1 month

02

Your idea portfolio

23 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 8Fill-ins · 8Reconsider · 4
Effort →

Showing 23 of 23 ideas

This week 6

Quick wins with a clear first action.

  • 01

    On all 39 product pages we sampled, the structured data that Google Shopping, AI Overviews and ChatGPT read gives the description in web-address encoding ("Glass%20Elite%20protects%20your%20screen..."), and none of them carries a rating, although each page loads Bazaarvoice ratings and reviews. To a machine, the world's #1 screen protection brand has garbled product descriptions and no stars, while visitors on the page see both.

    High impactLow effort First result in 1 month Senior Manager

    First action

    Open the product page template and find where the description is URL-encoded.

    How to measure it

    Product pages eligible for review stars

    Now
    –
    Target
    90% of the catalogue
    By
    60 days

    Steps

    1. 1

      Confirm the pattern

      Run 20 product pages through the Rich Results Test and note the encoded description and missing rating.

      Senior Manager, SEO & AEO 1 day

    2. 2

      Fix the template

      Output a decoded, plain-text description in the ProductGroup block.

      E-commerce Developer 2 days

    3. 3

      Add ratings

      Pull the average rating and review count from Bazaarvoice into the same block, or enable its structured-data feature.

      E-commerce Developer 3 days

    4. 4

      Fix identifiers

      Give the "+$10 extended protection" variant its own GTIN or leave it out of the variant list.

      Merchandising Manager 2 days

    5. 5

      Validate

      Retest the same 20 pages plus 20 new ones.

      Senior Manager, SEO & AEO 1 day

    6. 6

      Resubmit

      Request indexing for the top 200 sellers and check the Merchant Center feed.

      Senior Manager, SEO & AEO 1 day

    7. 7

      Measure

      Search Console rich-result coverage and click-through by product type.

      E-commerce Analyst weekly

    First result
    1 month
    Cost
    Developer time only
    Owner
    Senior Manager, SEO & AEO

    Smallest test

    Fix the template on the 45 iPhone 18 pages first and compare their click-through with iPhone 17 pages for a month.

    Why it works

    Change the BigCommerce product template so the description is written as plain text (decoded, HTML stripped, trimmed to the first 500 characters), add aggregateRating and a few reviews from Bazaarvoice to the same block (or switch on Bazaarvoice's own structured-data output), and give each variant its own GTIN or none. Check 20 pages in Google's Rich Results Test, then watch Merchant Center and Search Console for star coverage.

    One template edit fixes nearly 2,000 product pages at once. Stars in search results and clean descriptions in AI answers lift click-through on exactly the comparison searches ("best iPhone 18 screen protector") where Spigen and CASETiFY compete, and it is the first deliverable the new SEO & AEO lead is hired to own.

    Ready to use

    ChecklistProduct markup fix list

    [ ] Description decoded and plain text in ProductGroup
    [ ] aggregateRating (ratingValue, reviewCount) from Bazaarvoice
    [ ] One rating block per page, not two
    [ ] Distinct GTIN per variant, or none on add-on variants
    [ ] Offer price and availability per variant (already present)
    [ ] Rich Results Test passes on 40 sample pages
    [ ] Merchant Center product ratings feed connected

    Risks and how to handle them

    • Bazaarvoice and template both output ratings

      Choose one source so pages do not carry two rating blocks.

    • Products with very few reviews

      Only output ratings where there are at least a handful of reviews.

    Evidence

    • Your websiteProduct markup, 39 product pages sampled at random from the sitemap on October 20, 2026: on all 39 the ProductGroup structured data carries a percent-encoded description (it starts "Glass%20Elite%20protects%20your%20screen..."), and none carries a rating (no aggregateRating), although every page loads the Bazaarvoice rating summary and reviews widgets.Source
    • Your websiteGlass Elite for iPhone 18 Pro / 17 Pro: $39.99, or $49.99 with "extended protection (+$10)" ($250 for screen repair). Both variants carry the same GTIN (840390389893). The repair guarantee text on the page says "with the Glass XTR2 screen protector on it" and shows a broken apostrophe ("That’s"). The same XTR2 wording appears on 4 of the 39 sampled pages for other products (Glass Elite for Pixel 11, Fusion Eco for iPhone 14 Plus, GlassFusion 360 for Apple Watch, Glass Elite+ for Pixel 4a).Source
    • HiringSenior Manager, SEO & AEO (onsite Midvale, UT, posted in October 2026): leads global organic search, content and Answer Engine Optimization across zagg.com, mophie.com and the regional domains (Americas, EMEA, APAC, ANZ); owns structured data and schema strategy; sets KPIs for citation frequency and share of voice in Google AI Overviews, ChatGPT and Perplexity; oversees hreflang and international SEO; builds quality-control checklists and publishing procedures; reports organic search's impact on revenue.Source
    • Competitor researchRivals' own homepages: Spigen, "cases, screen protectors & accessories for iPhone, Samsung, Pixel, Tesla & more. Trusted by millions."; CASETiFY, "protective, customized, and sustainable phone cases for iPhone 18 Pro, iPhone 18 Pro Max, iPhone Duo"; Belkin, wireless chargers, power banks and docks. OtterBox competes for the same protection buyers.Source
  • 02

    The Glass Elite page for iPhone 18 Pro promises the $250 repair guarantee "with the Glass XTR2 screen protector on it" and prints "That’s"; four of 39 sampled pages for other products repeat the XTR2 wording; the $59.99 XTR6 page has a "Glass XTR4 Screen Protection" block. A buyer comparing glass tiers reads three product generations on one page, on the exact pages a new-iPhone buyer lands on.

    High impactLow effort First result in 2 weeks Senior Manager

    First action

    Export all product descriptions and search them for "XTR2" and "â€".

    How to measure it

    Product pages with old-generation or garbled copy

    Now
    –
    Target
    0
    By
    30 days

    Steps

    1. 1

      Export

      All product descriptions and custom fields.

      E-commerce Developer 1 day

    2. 2

      Search

      Older product names and broken characters.

      Senior Manager, SEO & AEO 1 day

    3. 3

      Rewrite the guarantee

      One shared block that names no product.

      Content Lead 1 day

    4. 4

      Fix the XTR6 page

      Replace the XTR4 block with XTR6 content.

      Content Lead 1 day

    5. 5

      Bulk update

      Apply the fixes across the catalogue.

      E-commerce Developer 2 days

    6. 6

      Add a launch check

      A checklist step for new device pages.

      Senior Manager, SEO & AEO 1 day

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Senior Manager, SEO & AEO

    Smallest test

    Fix the Glass Elite and XTR6 iPhone 18 pages today.

    Why it works

    Search every product description and shared content block for older product names (XTR2, XTR3, XTR4) and encoding errors (â€), replace the repair guarantee with one shared, product-neutral block, and add a publishing check so copied pages are reviewed before launch.

    Accurate copy on a guarantee is basic trust; the SEO & AEO role is asked to build exactly these quality-control checklists. AI assistants also quote product pages, so a wrong product name can travel.

    Risks and how to handle them

    • Some pages legitimately mention older models

      Fix only copy that names the wrong product for the page.

    Evidence

    • Your websiteGlass Elite for iPhone 18 Pro / 17 Pro: $39.99, or $49.99 with "extended protection (+$10)" ($250 for screen repair). Both variants carry the same GTIN (840390389893). The repair guarantee text on the page says "with the Glass XTR2 screen protector on it" and shows a broken apostrophe ("That’s"). The same XTR2 wording appears on 4 of the 39 sampled pages for other products (Glass Elite for Pixel 11, Fusion Eco for iPhone 14 Plus, GlassFusion 360 for Apple Watch, Glass Elite+ for Pixel 4a).Source
    • Your websiteGlass XTR6 Blue Light for iPhone 18 Pro Max / 17 Pro Max: $59.99, "tested up to 22x stronger than basic glass screen protection", Eyesafe blue light filtering; further down the page a block is titled "Glass XTR4 Screen Protection" with a "Learn About XTR4 Screen Protection" link.Source
    • HiringSenior Manager, SEO & AEO (onsite Midvale, UT, posted in October 2026): leads global organic search, content and Answer Engine Optimization across zagg.com, mophie.com and the regional domains (Americas, EMEA, APAC, ANZ); owns structured data and schema strategy; sets KPIs for citation frequency and share of voice in Google AI Overviews, ChatGPT and Perplexity; oversees hreflang and international SEO; builds quality-control checklists and publishing procedures; reports organic search's impact on revenue.Source
  • 03

    zagg.com declares only en-us for itself and uk.zagg.com declares only en-gb for itself; neither names the other, so Google has no signal that they are regional twins. UK shoppers can land on US prices and shipping rules, and US shoppers on pound prices, and the two stores compete with each other for the same searches.

    Medium impactLow effort First result in 1 month Senior Manager

    First action

    Map the top 200 US product URLs to their UK equivalents.

    How to measure it

    Share of UK search clicks landing on zagg.com

    Now
    –
    Target
    -50%
    By
    90 days

    Steps

    1. 1

      Map URLs

      US to UK to EU by SKU.

      Senior Manager, SEO & AEO 1 week

    2. 2

      Add tags

      Homepage and categories first.

      E-commerce Developer 2 days

    3. 3

      Add product tags

      From the SKU map.

      E-commerce Developer 1 week

    4. 4

      Add x-default

      Pointing to the region chooser.

      E-commerce Developer 1 day

    5. 5

      Validate

      Hreflang crawl for return links.

      Senior Manager, SEO & AEO 2 days

    6. 6

      Measure

      Search Console country reports.

      E-commerce Analyst monthly

    First result
    1 month
    Cost
    Developer time only
    Owner
    Senior Manager, SEO & AEO

    Smallest test

    Tag the homepages and the screen-protector category pages this week.

    Why it works

    Add reciprocal hreflang tags (en-us, en-gb, plus the EU site and an x-default) to the homepage, categories and products, mapped by SKU. Start with the top categories and products, then the full catalogue.

    International SEO and hreflang are named in the new SEO & AEO role, and correct tags send each shopper to the store that can ship to them.

    Risks and how to handle them

    • Products not sold in every region

      Tag only pages with a true equivalent.

    Evidence

    • Your websiteLanguage tags: the zagg.com homepage declares only itself (hreflang en-us) and uk.zagg.com declares only itself (en-gb); neither names the other, so search engines get no signal that they are regional versions of the same store. The footer also offers European Union and Rest of World regions.Source
    • HiringSenior Manager, SEO & AEO (onsite Midvale, UT, posted in October 2026): leads global organic search, content and Answer Engine Optimization across zagg.com, mophie.com and the regional domains (Americas, EMEA, APAC, ANZ); owns structured data and schema strategy; sets KPIs for citation frequency and share of voice in Google AI Overviews, ChatGPT and Perplexity; oversees hreflang and international SEO; builds quality-control checklists and publishing procedures; reports organic search's impact on revenue.Source
  • 04

    robots.txt slows OAI-SearchBot, ChatGPT-User, PerplexityBot, Applebot and facebookexternalhit to one page every ten seconds. At that pace a reader needs more than five hours to see the 1,935 product pages once, so new iPhone 18 products and prices reach ChatGPT search, Perplexity, Siri and Facebook or Instagram link previews late.

    Medium impactLow effort First result in 1 month Senior Manager

    First action

    Agree which readers are search or preview readers and which are training crawlers.

    How to measure it

    Citations of zagg.com in tracked AI answers

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      Classify readers

      Search and preview vs training.

      Senior Manager, SEO & AEO 1 day

    2. 2

      Edit robots.txt

      Separate groups, delay only where needed.

      E-commerce Developer 1 hour

    3. 3

      Check server load

      Request logs for a week.

      E-commerce Developer 1 week

    4. 4

      Test previews

      Share iPhone 18 links on Facebook and iMessage.

      Brand Marketing Lead 1 hour

    5. 5

      Track citations

      A fixed prompt set.

      Senior Manager, SEO & AEO weekly

    6. 6

      Review

      Adjust after a month.

      Senior Manager, SEO & AEO 1 month

    First result
    1 month
    Cost
    $0
    Owner
    Senior Manager, SEO & AEO

    Smallest test

    Remove the delay for OAI-SearchBot and Applebot and watch logs for a week.

    Why it works

    Keep blocking AI training crawlers if that is the policy, but remove the crawl delay for search and preview readers (OAI-SearchBot, ChatGPT-User, PerplexityBot, Applebot, facebookexternalhit), and list the new device pages in the sitemap on launch day.

    Being cited in AI answers is a KPI in the SEO & AEO role, and an answer engine can only cite what it has read. Training and search readers can be treated differently.

    Risks and how to handle them

    • More server load

      BigCommerce and Cloudflare caching absorb it; watch logs.

    Evidence

    • Your websiterobots.txt gives Googlebot no limits but puts a 10-second crawl delay on a long list of other readers, including OAI-SearchBot, ChatGPT-User, PerplexityBot, Applebot, Google-Extended and facebookexternalhit (the reader behind Facebook and Instagram link previews), across a catalogue of nearly 2,000 product pages.Source
    • HiringSenior Manager, SEO & AEO (onsite Midvale, UT, posted in October 2026): leads global organic search, content and Answer Engine Optimization across zagg.com, mophie.com and the regional domains (Americas, EMEA, APAC, ANZ); owns structured data and schema strategy; sets KPIs for citation frequency and share of voice in Google AI Overviews, ChatGPT and Perplexity; oversees hreflang and international SEO; builds quality-control checklists and publishing procedures; reports organic search's impact on revenue.Source
    • Your websiteSitemap, October 20, 2026: 1,935 product URLs (580 with "iphone-17" in the address, 146 iPhone 16, 45 iPhone 18, 157 Galaxy S2x, 81 Pixel, 74 iPad), 665 category URLs and 58 blog posts, the newest dated September 15, 2026; the blog has buying guides such as "How to choose the right screen protector for your phone" and "Do privacy screen protectors work".Source
  • 05

    The homepage leads with "Your new iPhone 18 is here!", but all five reviews shown are for iPhone 15 and 16 products, and the page has no social share image for links shared in messages.

    Medium impactLow effort First result in 2 weeks Director of E commerce

    First action

    Pull the ten best recent XTR6 and Glass Elite reviews.

    How to measure it

    Homepage to product click-through

    Now
    –
    Target
    +10%
    By
    30 days

    Steps

    1. 1

      Pull reviews

      Recent, current-product reviews.

      Director of E-commerce 1 day

    2. 2

      Swap the block

      Feed by promoted product.

      E-commerce Developer 2 days

    3. 3

      Add share image

      Open Graph image for the homepage.

      Brand Marketing Lead 1 day

    4. 4

      Test

      Intellimize test against the current block.

      E-commerce Analyst 2 weeks

    5. 5

      Repeat

      For Galaxy and Pixel launches.

      Director of E-commerce each launch

    6. 6

      Report

      Click-through change.

      E-commerce Analyst 1 month

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Director of E commerce

    Smallest test

    Replace two of the five reviews today.

    Why it works

    Swap in recent reviews of XTR6, Glass Elite and the new stand cases, filtered by Bazaarvoice for current products; add a share image showing the iPhone 18 range; rotate the review block automatically to the products being promoted.

    Shoppers trust reviews of the exact product they are about to buy, and a share image makes every link shared in a text look like an advert.

    Risks and how to handle them

    • Few reviews yet for new products

      Use the same product line's reviews for the previous phone, labelled clearly.

    Evidence

    • Your websiteHomepage: "Your new iPhone 18 is here! Protect it", "Premium protection. Lifetime replacements.", "More than 450 million devices protected", "The World's #1 Mobile Protection Brand" (footnoted to Circana unit and sales data 2011-2025), officially licensed NFL, MLB, NBA and NCAA designs, "We've eliminated over 4.5 million pounds of plastics". The five customer reviews shown are all for iPhone 15 and iPhone 16 products. There is no social share image.Source
    • Your websiteProduct markup, 39 product pages sampled at random from the sitemap on October 20, 2026: on all 39 the ProductGroup structured data carries a percent-encoded description (it starts "Glass%20Elite%20protects%20your%20screen..."), and none carries a rating (no aggregateRating), although every page loads the Bazaarvoice rating summary and reviews widgets.Source
  • 06

    The Glass Elite page offers the protector at $39.99 or $49.99 with "extended protection" ($250 for screen repair), alongside free lifetime replacements. Two kinds of cover on one page are easy to confuse, and the add-on shares the base product's GTIN, so feeds cannot tell them apart.

    Medium impactLow effort First result in 1 month Merchandising Manager

    First action

    Measure current attach rate for the add-on.

    How to measure it

    Attach rate

    Now
    –
    Target
    +5 points
    By
    60 days

    Steps

    1. 1

      Baseline

      Attach rate by product.

      E-commerce Analyst 1 day

    2. 2

      Write the line

      Plain comparison of the two covers.

      Content Lead 1 day

    3. 3

      Add to template

      Under the variant selector.

      E-commerce Developer 1 day

    4. 4

      Fix identifier

      Separate SKU and GTIN handling.

      Merchandising Manager 2 days

    5. 5

      Test

      Against the current page.

      E-commerce Analyst 3 weeks

    6. 6

      Brief support

      Same words in help articles.

      Customer Support Lead 1 day

    First result
    1 month
    Cost
    Staff time only
    Owner
    Merchandising Manager

    Smallest test

    Add the line to the three best-selling iPhone 18 protectors.

    Why it works

    Show a short comparison under the selector: "Free: replacement protector for life. +$10: up to $250 toward your phone's screen repair for one year." Track attach rate by product, and give the add-on its own identifier.

    A clearer choice raises attach rate on a high-margin add-on and cuts support questions about what each cover means.

    Risks and how to handle them

    • Guarantee terms change

      Link the line to the policy page.

    Evidence

    • Your websiteGlass Elite for iPhone 18 Pro / 17 Pro: $39.99, or $49.99 with "extended protection (+$10)" ($250 for screen repair). Both variants carry the same GTIN (840390389893). The repair guarantee text on the page says "with the Glass XTR2 screen protector on it" and shows a broken apostrophe ("That’s"). The same XTR2 wording appears on 4 of the 39 sampled pages for other products (Glass Elite for Pixel 11, Fusion Eco for iPhone 14 Plus, GlassFusion 360 for Apple Watch, Glass Elite+ for Pixel 4a).Source
    • Your websitePolicies: free standard shipping on all US orders, free 2-day shipping over $79, 30-day returns "no questions asked", free replacements for life on cases and screen protectors ("All you pay is shipping and handling"), price adjustment if an item goes on sale within 14 days, and "Receive 20% off when you buy 2 items" (excluding MLB and NFL cases).Source

This quarter 10

The core plays for the next three months.

  • 07

    ZAGG promises free replacements for life, with the customer paying shipping, and 450 million devices have been protected. Every claim tells ZAGG which device a customer has and that their protector just took a hit, yet a replacement is usually handled as a cost.

    High impactMedium effort First result in 1 quarter Director

    First action

    Count monthly replacement claims by product line.

    How to measure it

    Revenue per claim

    Now
    –
    Target
    $4
    By
    2 quarters

    Steps

    1. 1

      Size claims

      Monthly volume and devices.

      Customer Support Lead 1 week

    2. 2

      Design offers

      Upgrade, case, lens.

      Director, CRM & Lifecycle 2 weeks

    3. 3

      Add to flow

      Claim page and confirmation email.

      E-commerce Developer 1 month

    4. 4

      Add device question

      Launch alert opt-in.

      Director, CRM & Lifecycle 1 week

    5. 5

      Test

      Offer vs no offer.

      E-commerce Analyst 1 month

    6. 6

      Scale

      All claims.

      Director, CRM & Lifecycle ongoing

    First result
    1 quarter
    Cost
    Staff and developer time
    Owner
    Director, CRM & Lifecycle

    Smallest test

    Add one upgrade offer to the claim confirmation email.

    Why it works

    In the claim flow and confirmation email, offer the upgrade (XTR6 over the older glass), a matching case or lens protector, and a device-change question ("Getting a new phone soon?") that enrols them in launch alerts. Measure revenue per claim.

    A customer who just used the warranty is the most convinced the product works; the new Director of CRM & Lifecycle can make claims a revenue line.

    Risks and how to handle them

    • Feels like a hard sell

      Keep the replacement free and the offer optional.

    Evidence

    • Your websitePolicies: free standard shipping on all US orders, free 2-day shipping over $79, 30-day returns "no questions asked", free replacements for life on cases and screen protectors ("All you pay is shipping and handling"), price adjustment if an item goes on sale within 14 days, and "Receive 20% off when you buy 2 items" (excluding MLB and NFL cases).Source
    • Your websiteHomepage: "Your new iPhone 18 is here! Protect it", "Premium protection. Lifetime replacements.", "More than 450 million devices protected", "The World's #1 Mobile Protection Brand" (footnoted to Circana unit and sales data 2011-2025), officially licensed NFL, MLB, NBA and NCAA designs, "We've eliminated over 4.5 million pounds of plastics". The five customer reviews shown are all for iPhone 15 and iPhone 16 products. There is no social share image.Source
    • HiringOther open ZAGG roles listed in October 2026: Director, CRM & Lifecycle (Midvale, posted about two weeks earlier); two GM - InvisibleShield On Demand roles (Massachusetts and New York, about a month old); a Market Sales Manager for Los Angeles; a Product Support & Operations Manager in Shannon, Ireland.Source
  • 08

    Most of the catalogue is device-specific (580 iPhone 17 pages, 45 already for iPhone 18), and ZAGG knows each buyer's device from orders and product registration. With Attentive and email, launch day can be personal.

    High impactMedium effort First result in 1 quarter Director

    First action

    Count customers by current device.

    How to measure it

    Launch-week repeat revenue

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Build segments

      Device from orders and registrations.

      Director, CRM & Lifecycle 2 weeks

    2. 2

      Map upgrades

      Likely next model per device.

      E-commerce Analyst 1 week

    3. 3

      Write flows

      Pre-launch and launch day.

      Director, CRM & Lifecycle 2 weeks

    4. 4

      Set triggers

      Launch dates per brand.

      Director, CRM & Lifecycle 1 week

    5. 5

      Send

      Next Galaxy launch first.

      Director, CRM & Lifecycle each launch

    6. 6

      Measure

      Revenue vs control.

      E-commerce Analyst each launch

    First result
    1 quarter
    Cost
    Email and SMS costs
    Owner
    Director, CRM & Lifecycle

    Smallest test

    Run it for the next Samsung launch with one segment.

    Why it works

    Build device segments from purchase and registration data, predict the next phone (iPhone 17 Pro to iPhone 18 Pro), and send a pre-launch "reserve your protector" and a launch-day kit offer. Include the two-item 20% offer.

    Phone launches are ZAGG's biggest demand spikes, and the first accessory bought often comes from whoever reaches the buyer first.

    Risks and how to handle them

    • Wrong device guesses

      Let customers pick their new phone in one tap.

    Evidence

    • Your websiteSitemap, October 20, 2026: 1,935 product URLs (580 with "iphone-17" in the address, 146 iPhone 16, 45 iPhone 18, 157 Galaxy S2x, 81 Pixel, 74 iPad), 665 category URLs and 58 blog posts, the newest dated September 15, 2026; the blog has buying guides such as "How to choose the right screen protector for your phone" and "Do privacy screen protectors work".Source
    • Your websiteChannels and tools seen on the site: BigCommerce, Searchspring search, Attentive SMS, Bazaarvoice reviews, Intellimize testing, a custom-case designer, a CJ affiliate programme, ZAGG Business, Own a Franchise, Creators & Influencers, Open Box and Outlet. The ZAGG Zone iOS app has 23 ratings (4.3) and was last updated in March 2025. The YouTube channel has 25,600 subscribers, 173 videos and 23.4 million views.Source
    • Your websitePolicies: free standard shipping on all US orders, free 2-day shipping over $79, 30-day returns "no questions asked", free replacements for life on cases and screen protectors ("All you pay is shipping and handling"), price adjustment if an item goes on sale within 14 days, and "Receive 20% off when you buy 2 items" (excluding MLB and NFL cases).Source
    • HiringOther open ZAGG roles listed in October 2026: Director, CRM & Lifecycle (Midvale, posted about two weeks earlier); two GM - InvisibleShield On Demand roles (Massachusetts and New York, about a month old); a Market Sales Manager for Los Angeles; a Product Support & Operations Manager in Shannon, Ireland.Source
  • 09

    ZAGG already gives 20% off two items, and sells screen, camera lens and case protection for each new device. Buyers still have to find three products across three menus.

    High impactMedium effort First result in 1 quarter Merchandising Manager

    First action

    Pick the default kit for iPhone 18 Pro.

    How to measure it

    Units per order

    Now
    –
    Target
    +0.3
    By
    2 quarters

    Steps

    1. 1

      Choose defaults

      Best-selling combinations.

      Merchandising Manager 1 week

    2. 2

      Design

      Three steps on one panel.

      Director of E-commerce 2 weeks

    3. 3

      Build

      On device category pages.

      E-commerce Developer 1 month

    4. 4

      Price

      Show the two-item saving.

      Merchandising Manager 1 week

    5. 5

      Test

      Against the standard grid.

      E-commerce Analyst 1 month

    6. 6

      Roll out

      All new devices.

      Merchandising Manager ongoing

    First result
    1 quarter
    Cost
    Developer time
    Owner
    Merchandising Manager

    Smallest test

    Bundle three iPhone 18 products as a fixed kit on one landing page.

    Why it works

    On each device page, add a kit builder that picks one screen protector, one lens protector and one case, shows the kit price with the two-item discount, and adds all three to the cart.

    Kits lift order value and fit how people buy on new-phone day; the two-item offer already exists, so the margin plan is in place.

    Risks and how to handle them

    • Discount stacking

      Keep the existing offer rules.

    Evidence

    • Your websitePolicies: free standard shipping on all US orders, free 2-day shipping over $79, 30-day returns "no questions asked", free replacements for life on cases and screen protectors ("All you pay is shipping and handling"), price adjustment if an item goes on sale within 14 days, and "Receive 20% off when you buy 2 items" (excluding MLB and NFL cases).Source
    • Your websiteSitemap, October 20, 2026: 1,935 product URLs (580 with "iphone-17" in the address, 146 iPhone 16, 45 iPhone 18, 157 Galaxy S2x, 81 Pixel, 74 iPad), 665 category URLs and 58 blog posts, the newest dated September 15, 2026; the blog has buying guides such as "How to choose the right screen protector for your phone" and "Do privacy screen protectors work".Source
    • Your websiteHomepage: "Your new iPhone 18 is here! Protect it", "Premium protection. Lifetime replacements.", "More than 450 million devices protected", "The World's #1 Mobile Protection Brand" (footnoted to Circana unit and sales data 2011-2025), officially licensed NFL, MLB, NBA and NCAA designs, "We've eliminated over 4.5 million pounds of plastics". The five customer reviews shown are all for iPhone 15 and iPhone 16 products. There is no social share image.Source
  • 10

    ZAGG sells XTR6 ("22x stronger"), XTR5, Glass Elite ("5x stronger"), privacy, blue light and anti-glare glass, and its blog explains how to choose a protector in general. There is no single table that compares its own tiers, which is the question shoppers ask assistants.

    High impactMedium effort First result in 1 quarter Senior Manager

    First action

    List every tier with its claim and price.

    How to measure it

    Share of glass sales that are XTR5 or XTR6

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Gather claims

      Tier claims and test basis.

      Content Lead 1 week

    2. 2

      Write the page

      Table plus FAQ.

      Content Lead 2 weeks

    3. 3

      Add markup

      FAQ and product list.

      E-commerce Developer 1 week

    4. 4

      Link it

      From every protector page.

      E-commerce Developer 1 week

    5. 5

      Track citations

      Prompt set in AI tools.

      Senior Manager, SEO & AEO weekly

    6. 6

      Update

      Each new tier.

      Content Lead each launch

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Manager, SEO & AEO

    Smallest test

    Publish the table for iPhone 18 tiers first.

    Why it works

    Publish a range page: each tier's strength claim and test basis, features, price per device and best use, with FAQ markup. Link it from every protector page and from the blog guide.

    A clear, quotable table is what AI Overviews and ChatGPT cite, and it moves shoppers up to higher tiers.

    Risks and how to handle them

    • Claims need backing

      Show the test basis next to each number.

    Evidence

    • Your websiteGlass XTR6 Blue Light for iPhone 18 Pro Max / 17 Pro Max: $59.99, "tested up to 22x stronger than basic glass screen protection", Eyesafe blue light filtering; further down the page a block is titled "Glass XTR4 Screen Protection" with a "Learn About XTR4 Screen Protection" link.Source
    • Your websiteGlass Elite for iPhone 18 Pro / 17 Pro: $39.99, or $49.99 with "extended protection (+$10)" ($250 for screen repair). Both variants carry the same GTIN (840390389893). The repair guarantee text on the page says "with the Glass XTR2 screen protector on it" and shows a broken apostrophe ("That’s"). The same XTR2 wording appears on 4 of the 39 sampled pages for other products (Glass Elite for Pixel 11, Fusion Eco for iPhone 14 Plus, GlassFusion 360 for Apple Watch, Glass Elite+ for Pixel 4a).Source
    • Your websiteSitemap, October 20, 2026: 1,935 product URLs (580 with "iphone-17" in the address, 146 iPhone 16, 45 iPhone 18, 157 Galaxy S2x, 81 Pixel, 74 iPad), 665 category URLs and 58 blog posts, the newest dated September 15, 2026; the blog has buying guides such as "How to choose the right screen protector for your phone" and "Do privacy screen protectors work".Source
    • HiringSenior Manager, SEO & AEO (onsite Midvale, UT, posted in October 2026): leads global organic search, content and Answer Engine Optimization across zagg.com, mophie.com and the regional domains (Americas, EMEA, APAC, ANZ); owns structured data and schema strategy; sets KPIs for citation frequency and share of voice in Google AI Overviews, ChatGPT and Perplexity; oversees hreflang and international SEO; builds quality-control checklists and publishing procedures; reports organic search's impact on revenue.Source
  • 11

    The SEO & AEO role is measured on citation frequency and share of voice in AI Overviews, ChatGPT and Perplexity. Before any fix, ZAGG needs a baseline against Spigen, CASETiFY, Belkin and OtterBox.

    High impactLow effort First result in 1 month Senior Manager

    First action

    Draft 30 prompts for iPhone 18 protection.

    How to measure it

    AI share of voice

    Now
    –
    Target
    +10 points
    By
    2 quarters

    Steps

    1. 1

      Write prompts

      100 buying questions.

      Senior Manager, SEO & AEO 1 week

    2. 2

      Pick a tool

      Profound, Peec AI or Otterly.

      Senior Manager, SEO & AEO 1 week

    3. 3

      Baseline

      Three assistants.

      Senior Manager, SEO & AEO 1 week

    4. 4

      Find gaps

      Missing or wrong citations.

      Senior Manager, SEO & AEO 2 weeks

    5. 5

      Fix pages

      Top gaps first.

      Content Lead ongoing

    6. 6

      Report

      Weekly share of voice.

      E-commerce Analyst weekly

    First result
    1 month
    Cost
    Tool subscription
    Owner
    Senior Manager, SEO & AEO

    Smallest test

    Run 30 prompts by hand this week.

    Why it works

    Write 100 prompts across protectors, cases, chargers and power banks by device, run them weekly in three assistants, and record who is cited and which page. Feed the gaps into the content plan.

    It turns a new KPI into a weekly number and shows which pages to fix first.

    Risks and how to handle them

    • Answers vary run to run

      Run each prompt several times and average.

    Evidence

    • HiringSenior Manager, SEO & AEO (onsite Midvale, UT, posted in October 2026): leads global organic search, content and Answer Engine Optimization across zagg.com, mophie.com and the regional domains (Americas, EMEA, APAC, ANZ); owns structured data and schema strategy; sets KPIs for citation frequency and share of voice in Google AI Overviews, ChatGPT and Perplexity; oversees hreflang and international SEO; builds quality-control checklists and publishing procedures; reports organic search's impact on revenue.Source
    • Competitor researchRivals' own homepages: Spigen, "cases, screen protectors & accessories for iPhone, Samsung, Pixel, Tesla & more. Trusted by millions."; CASETiFY, "protective, customized, and sustainable phone cases for iPhone 18 Pro, iPhone 18 Pro Max, iPhone Duo"; Belkin, wireless chargers, power banks and docks. OtterBox competes for the same protection buyers.Source
    • Your websiteSitemap, October 20, 2026: 1,935 product URLs (580 with "iphone-17" in the address, 146 iPhone 16, 45 iPhone 18, 157 Galaxy S2x, 81 Pixel, 74 iPad), 665 category URLs and 58 blog posts, the newest dated September 15, 2026; the blog has buying guides such as "How to choose the right screen protector for your phone" and "Do privacy screen protectors work".Source
  • 12

    ZAGG is hiring General Managers for On Demand in Massachusetts and New York, but the On Demand page says "over a thousand device designs" and, lines later, "Over 2500", and its only call to action is a contact form.

    High impactMedium effort First result in 2 quarters GM InvisibleShield On Demand

    First action

    Confirm the current number of device designs.

    How to measure it

    Retailer demos

    Now
    –
    Target
    30 a month
    By
    2 quarters

    Steps

    1. 1

      Fix the claim

      One current number.

      GM - InvisibleShield On Demand 1 day

    2. 2

      Build calculator

      Three inputs, one result.

      E-commerce Developer 2 weeks

    3. 3

      Write cases

      Two retailers.

      Content Lead 1 month

    4. 4

      Route demos

      To regional GMs.

      ZAGG Business Sales Lead 1 week

    5. 5

      Promote

      Trade emails and LinkedIn.

      GM - InvisibleShield On Demand monthly

    6. 6

      Measure

      Demos to installs.

      E-commerce Analyst monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    GM InvisibleShield On Demand

    Smallest test

    Fix the design count today.

    Why it works

    Fix the number, add a simple calculator (customers turned away for lack of stock, average sale, attach rate) showing monthly revenue for a store, two retailer case studies, and a demo booking that routes to the regional GM.

    Retail buyers sign on numbers; a consistent claim and a calculator give the new GMs a tool to sell with.

    Risks and how to handle them

    • Retail results vary

      Show ranges, not a single promise.

    Evidence

    • Your websiteInvisibleShield On Demand page (for retailers): "Never turn a customer away"; it says the library holds "over a thousand device designs" and, a few lines later, "Over 2500 device designs are stored on the cloud"; "a standard application takes less than five minutes"; the only call to action is a contact form.Source
    • HiringOther open ZAGG roles listed in October 2026: Director, CRM & Lifecycle (Midvale, posted about two weeks earlier); two GM - InvisibleShield On Demand roles (Massachusetts and New York, about a month old); a Market Sales Manager for Los Angeles; a Product Support & Operations Manager in Shannon, Ireland.Source
  • 13

    ZAGG sells officially licensed NFL, MLB, NBA and NCAA designs for every team, with team category pages already built. Fans buy around their team's big moments, and the two-item offer excludes MLB and NFL cases.

    Medium impactMedium effort First result in 1 quarter Performance Marketing Lead

    First action

    Pick five teams with the largest sales.

    How to measure it

    Licensed revenue

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Build calendar

      Team moments by league.

      Performance Marketing Lead 1 week

    2. 2

      Write pages

      Team copy and FAQs.

      Content Lead 1 month

    3. 3

      Set ads

      Geo-targeted by market.

      Performance Marketing Lead 2 weeks

    4. 4

      Add SMS

      Fans who bought before.

      Director, CRM & Lifecycle 2 weeks

    5. 5

      Run

      Each moment.

      Performance Marketing Lead ongoing

    6. 6

      Measure

      Revenue by team.

      E-commerce Analyst monthly

    First result
    1 quarter
    Cost
    Ad budget
    Owner
    Performance Marketing Lead

    Smallest test

    Run one geo-targeted campaign for a playoff team.

    Why it works

    Build a calendar of team moments, run geo-targeted ads and SMS to team pages when a team advances, and add team-specific copy and FAQs to each page for search.

    Fan demand is local and spiky; timing ads to a team's run is cheaper than always-on spend.

    Risks and how to handle them

    • League rules on promotion

      Follow the licence terms for each league.

    Evidence

    • Your websiteHomepage: "Your new iPhone 18 is here! Protect it", "Premium protection. Lifetime replacements.", "More than 450 million devices protected", "The World's #1 Mobile Protection Brand" (footnoted to Circana unit and sales data 2011-2025), officially licensed NFL, MLB, NBA and NCAA designs, "We've eliminated over 4.5 million pounds of plastics". The five customer reviews shown are all for iPhone 15 and iPhone 16 products. There is no social share image.Source
    • Your websitePolicies: free standard shipping on all US orders, free 2-day shipping over $79, 30-day returns "no questions asked", free replacements for life on cases and screen protectors ("All you pay is shipping and handling"), price adjustment if an item goes on sale within 14 days, and "Receive 20% off when you buy 2 items" (excluding MLB and NFL cases).Source
    • Your websiteChannels and tools seen on the site: BigCommerce, Searchspring search, Attentive SMS, Bazaarvoice reviews, Intellimize testing, a custom-case designer, a CJ affiliate programme, ZAGG Business, Own a Franchise, Creators & Influencers, Open Box and Outlet. The ZAGG Zone iOS app has 23 ratings (4.3) and was last updated in March 2025. The YouTube channel has 25,600 subscribers, 173 videos and 23.4 million views.Source
  • 14

    Real visitors pass Core Web Vitals, but only just on LCP (2.4s at the 75th percentile against a 2.5s limit), and Google's phone test needs 15s for the iPhone 18 hero. The homepage loads 26 third-party services and 4.1 MB from them.

    Medium impactMedium effort First result in 1 quarter E commerce Developer

    First action

    List every tag and who owns it.

    How to measure it

    Field LCP

    Now
    –
    Target
    under 2.0s
    By
    1 quarter

    Steps

    1. 1

      List tags

      Owner and purpose for each.

      E-commerce Developer 1 week

    2. 2

      Delay tags

      After interaction.

      E-commerce Developer 2 weeks

    3. 3

      Cut JavaScript

      Unused bundles.

      E-commerce Developer 1 month

    4. 4

      Cache

      Long lifetimes for static files.

      E-commerce Developer 1 week

    5. 5

      Preload hero

      The launch image.

      E-commerce Developer 1 day

    6. 6

      Retest

      PageSpeed and field data.

      E-commerce Developer monthly

    First result
    1 quarter
    Cost
    Developer time
    Owner
    E commerce Developer

    Smallest test

    Delay three tags and retest.

    Why it works

    Delay non-essential tags until after the first interaction, cut unused JavaScript, set long cache lifetimes for static files, and preload the hero image. Retest after each change.

    A launch-day surge on a slower phone network is where the margin is thin; staying well inside the limit protects conversion on the busiest days.

    Risks and how to handle them

    • Marketing loses tracking

      Delay, do not remove, tags with an owner.

    Evidence

    • Google PageSpeedHomepage on mobile: performance 40/100 (desktop 48); in the lab test the main content (the iPhone 18 hero) takes 15.3s to appear and the page downloads 4.6 MB over 221 requests, 4.1 MB of it from 26 third-party services, with 2.4 MB of JavaScript. Real visitors pass Core Web Vitals (field LCP 2.4s, INP 119ms, CLS 0.1). Top fixes: unused JavaScript (about 2.2s), render-blocking requests (about 1.6s), cache lifetimes (about 1.3s).Source
    • Your websiteChannels and tools seen on the site: BigCommerce, Searchspring search, Attentive SMS, Bazaarvoice reviews, Intellimize testing, a custom-case designer, a CJ affiliate programme, ZAGG Business, Own a Franchise, Creators & Influencers, Open Box and Outlet. The ZAGG Zone iOS app has 23 ratings (4.3) and was last updated in March 2025. The YouTube channel has 25,600 subscribers, 173 videos and 23.4 million views.Source
  • 15

    Among the 26 third-party services the homepage loads, some are hosts that match no app listed on the site, and the site sends no Content Security Policy (Mozilla Observatory grade C+). Every unknown script runs with access to the checkout pages' visitors.

    Medium impactLow effort First result in 1 month E commerce Developer

    First action

    Export the list of hosts the homepage contacts.

    How to measure it

    Hosts with no owner

    Now
    –
    Target
    0
    By
    1 month

    Steps

    1. 1

      Inventory

      All hosts.

      E-commerce Developer 2 days

    2. 2

      Assign owners

      Each host.

      Director of E-commerce 1 week

    3. 3

      Remove

      Unowned hosts.

      E-commerce Developer 1 week

    4. 4

      Add CSP

      Report-only.

      E-commerce Developer 1 week

    5. 5

      Review reports

      Fix blocks.

      E-commerce Developer 2 weeks

    6. 6

      Enforce

      Policy on.

      E-commerce Developer 1 day

    First result
    1 month
    Cost
    Developer time
    Owner
    E commerce Developer

    Smallest test

    Inventory hosts this week.

    Why it works

    Inventory every script host from the tag manager and theme, confirm each one's owner and contract, remove anything unowned, and add a Content Security Policy in report-only mode, then enforce it.

    Fewer unknown scripts mean faster pages and less risk to shopper trust.

    Risks and how to handle them

    • Breaking a tool

      Report-only mode first.

    Evidence

    • Google PageSpeedHomepage on mobile: performance 40/100 (desktop 48); in the lab test the main content (the iPhone 18 hero) takes 15.3s to appear and the page downloads 4.6 MB over 221 requests, 4.1 MB of it from 26 third-party services, with 2.4 MB of JavaScript. Real visitors pass Core Web Vitals (field LCP 2.4s, INP 119ms, CLS 0.1). Top fixes: unused JavaScript (about 2.2s), render-blocking requests (about 1.6s), cache lifetimes (about 1.3s).Source
    • Your websiteChannels and tools seen on the site: BigCommerce, Searchspring search, Attentive SMS, Bazaarvoice reviews, Intellimize testing, a custom-case designer, a CJ affiliate programme, ZAGG Business, Own a Franchise, Creators & Influencers, Open Box and Outlet. The ZAGG Zone iOS app has 23 ratings (4.3) and was last updated in March 2025. The YouTube channel has 25,600 subscribers, 173 videos and 23.4 million views.Source
  • 16

    ZAGG has 23.4 million YouTube views, a Creators & Influencers programme and a new PerfectFit two-step installer. New-phone buyers search for install help and proof.

    Medium impactMedium effort First result in 1 quarter Brand Marketing Lead

    First action

    Brief five creators for the next Galaxy launch.

    How to measure it

    Product-page conversion with video

    Now
    –
    Target
    +8%
    By
    2 quarters

    Steps

    1. 1

      Brief creators

      Install and drop test.

      Brand Marketing Lead 1 week

    2. 2

      Film

      Each launch.

      Brand Marketing Lead each launch

    3. 3

      Embed

      Product pages.

      E-commerce Developer 1 week

    4. 4

      Cut shorts

      Social and ads.

      Brand Marketing Lead 1 week

    5. 5

      Add markup

      Video structured data.

      Senior Manager, SEO & AEO 1 week

    6. 6

      Measure

      Conversion with and without.

      E-commerce Analyst monthly

    First result
    1 quarter
    Cost
    Creator fees
    Owner
    Brand Marketing Lead

    Smallest test

    Embed one install video on an iPhone 18 page.

    Why it works

    For each launch, have creators film PerfectFit installs and drop tests on the new phone, embed the videos on product pages, and cut short versions for social and ads.

    Video on the product page answers "is it easy and does it work" at the moment of choice.

    Risks and how to handle them

    • Drop tests can fail on camera

      Test before filming.

    Evidence

    • Your websiteChannels and tools seen on the site: BigCommerce, Searchspring search, Attentive SMS, Bazaarvoice reviews, Intellimize testing, a custom-case designer, a CJ affiliate programme, ZAGG Business, Own a Franchise, Creators & Influencers, Open Box and Outlet. The ZAGG Zone iOS app has 23 ratings (4.3) and was last updated in March 2025. The YouTube channel has 25,600 subscribers, 173 videos and 23.4 million views.Source
    • Your websiteHomepage: "Your new iPhone 18 is here! Protect it", "Premium protection. Lifetime replacements.", "More than 450 million devices protected", "The World's #1 Mobile Protection Brand" (footnoted to Circana unit and sales data 2011-2025), officially licensed NFL, MLB, NBA and NCAA designs, "We've eliminated over 4.5 million pounds of plastics". The five customer reviews shown are all for iPhone 15 and iPhone 16 products. There is no social share image.Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    Replacements are free but cost the customer shipping, and families buy protection for several phones, tablets and watches. A membership turns one-off purchases into a relationship.

    High impactHigh effort First result in 3 quarters Director

    First action

    Measure how many customers buy for more than one device.

    How to measure it

    Paying members

    Now
    –
    Target
    50,000
    By
    4 quarters

    Steps

    1. 1

      Size demand

      Multi-device households.

      E-commerce Analyst 2 weeks

    2. 2

      Design tiers

      Coverage and price.

      Director, CRM & Lifecycle 1 month

    3. 3

      Legal review

      Terms by state.

      Legal 1 month

    4. 4

      Build

      Checkout and account.

      E-commerce Developer 1 quarter

    5. 5

      Pilot

      Invite past buyers.

      Director, CRM & Lifecycle 1 quarter

    6. 6

      Decide

      Scale or stop.

      Director of E-commerce 1 month

    First result
    3 quarters
    Cost
    Product and legal costs
    Owner
    Director, CRM & Lifecycle

    Smallest test

    Survey 1,000 past buyers on the offer.

    Why it works

    Test a yearly membership: protection for every household device, free replacement shipping, member pricing on new devices and early launch access. Price it against current repeat spend.

    Recurring revenue smooths the launch spikes and locks in the next purchase before rivals reach the buyer.

    Risks and how to handle them

    • Claims cost more than fees

      Price from real claim rates.

    Evidence

    • Your websitePolicies: free standard shipping on all US orders, free 2-day shipping over $79, 30-day returns "no questions asked", free replacements for life on cases and screen protectors ("All you pay is shipping and handling"), price adjustment if an item goes on sale within 14 days, and "Receive 20% off when you buy 2 items" (excluding MLB and NFL cases).Source
    • Your websiteHomepage: "Your new iPhone 18 is here! Protect it", "Premium protection. Lifetime replacements.", "More than 450 million devices protected", "The World's #1 Mobile Protection Brand" (footnoted to Circana unit and sales data 2011-2025), officially licensed NFL, MLB, NBA and NCAA designs, "We've eliminated over 4.5 million pounds of plastics". The five customer reviews shown are all for iPhone 15 and iPhone 16 products. There is no social share image.Source
    • Your websiteSitemap, October 20, 2026: 1,935 product URLs (580 with "iphone-17" in the address, 146 iPhone 16, 45 iPhone 18, 157 Galaxy S2x, 81 Pixel, 74 iPad), 665 category URLs and 58 blog posts, the newest dated September 15, 2026; the blog has buying guides such as "How to choose the right screen protector for your phone" and "Do privacy screen protectors work".Source
  • 18

    ZAGG sees what protection sells for which device, across its store, franchise kiosks, On Demand machines with 1,000 to 2,500 designs, and the business channel. Retail buyers plan inventory on guesses.

    High impactHigh effort First result in 2 quarters ZAGG Business Sales Lead

    First action

    Pick ten questions retail buyers ask.

    How to measure it

    Partner meetings

    Now
    –
    Target
    40 a quarter
    By
    4 quarters

    Steps

    1. 1

      Pick questions

      Ten buyer questions.

      ZAGG Business Sales Lead 1 week

    2. 2

      Analyse

      Aggregated sales data.

      E-commerce Analyst 1 month

    3. 3

      Write

      Short report.

      Content Lead 1 month

    4. 4

      Review

      No partner identifiable.

      Legal 2 weeks

    5. 5

      Share

      With buyers and GMs.

      GM - InvisibleShield On Demand 1 week

    6. 6

      Repeat

      Each quarter.

      E-commerce Analyst quarterly

    First result
    2 quarters
    Cost
    Analyst time
    Owner
    ZAGG Business Sales Lead

    Smallest test

    Share one chart with three retail buyers.

    Why it works

    Publish a quarterly report for retail partners on which devices, tiers and case types sell in the first 90 days after launch, aggregated, and use it to sell On Demand and ZAGG Business.

    Data makes ZAGG the category adviser, which is how leading accessory brands win shelf space.

    Risks and how to handle them

    • Gives away pricing power

      Share trends, not prices.

    Evidence

    • Your websiteInvisibleShield On Demand page (for retailers): "Never turn a customer away"; it says the library holds "over a thousand device designs" and, a few lines later, "Over 2500 device designs are stored on the cloud"; "a standard application takes less than five minutes"; the only call to action is a contact form.Source
    • Your websiteChannels and tools seen on the site: BigCommerce, Searchspring search, Attentive SMS, Bazaarvoice reviews, Intellimize testing, a custom-case designer, a CJ affiliate programme, ZAGG Business, Own a Franchise, Creators & Influencers, Open Box and Outlet. The ZAGG Zone iOS app has 23 ratings (4.3) and was last updated in March 2025. The YouTube channel has 25,600 subscribers, 173 videos and 23.4 million views.Source
    • HiringOther open ZAGG roles listed in October 2026: Director, CRM & Lifecycle (Midvale, posted about two weeks earlier); two GM - InvisibleShield On Demand roles (Massachusetts and New York, about a month old); a Market Sales Manager for Los Angeles; a Product Support & Operations Manager in Shannon, Ireland.Source
  • 19

    ZAGG says 450 million devices protected and replaces broken protectors for life. The replacement and repair-guarantee data is unique proof no rival can match.

    High impactMedium effort First result in 3 quarters Brand Marketing Lead

    First action

    Pull last year's replacement counts by tier.

    How to measure it

    Click-through on ads with data

    Now
    –
    Target
    +15%
    By
    3 quarters

    Steps

    1. 1

      Pull data

      Claims by tier.

      E-commerce Analyst 2 weeks

    2. 2

      Check method

      What counts as saved.

      E-commerce Analyst 2 weeks

    3. 3

      Legal review

      Claim support.

      Legal 1 month

    4. 4

      Publish

      A proof page.

      Content Lead 1 month

    5. 5

      Use in ads

      Test vs adjectives.

      Performance Marketing Lead 1 month

    6. 6

      Update

      Yearly.

      E-commerce Analyst yearly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Brand Marketing Lead

    Smallest test

    Publish one figure on the XTR6 page.

    Why it works

    Publish yearly aggregated numbers: protectors replaced, screens that survived, average life of each tier. Use them on product pages, in ads and in the comparison page.

    Hard numbers beat adjectives, and AI answers prefer quotable figures.

    Risks and how to handle them

    • Numbers invite scrutiny

      Publish the method.

    Evidence

    • Your websiteHomepage: "Your new iPhone 18 is here! Protect it", "Premium protection. Lifetime replacements.", "More than 450 million devices protected", "The World's #1 Mobile Protection Brand" (footnoted to Circana unit and sales data 2011-2025), officially licensed NFL, MLB, NBA and NCAA designs, "We've eliminated over 4.5 million pounds of plastics". The five customer reviews shown are all for iPhone 15 and iPhone 16 products. There is no social share image.Source
    • Your websitePolicies: free standard shipping on all US orders, free 2-day shipping over $79, 30-day returns "no questions asked", free replacements for life on cases and screen protectors ("All you pay is shipping and handling"), price adjustment if an item goes on sale within 14 days, and "Receive 20% off when you buy 2 items" (excluding MLB and NFL cases).Source
    • Your websiteGlass XTR6 Blue Light for iPhone 18 Pro Max / 17 Pro Max: $59.99, "tested up to 22x stronger than basic glass screen protection", Eyesafe blue light filtering; further down the page a block is titled "Glass XTR4 Screen Protection" with a "Learn About XTR4 Screen Protection" link.Source

Wildcards 4

Unexpected experiments, each with a cheap way to test it.

  • 20

    The ZAGG Zone iOS app has 23 ratings and has not been updated since March 2025, while the store is selling for iPhone 18.

    Medium impactLow effort First result in 1 month Director of E commerce

    First action

    Pull active users for the last 90 days.

    How to measure it

    Monthly active app users or app retired

    Now
    –
    Target
    decision
    By
    1 month

    Steps

    1. 1

      Pull usage

      Last 90 days.

      E-commerce Analyst 1 day

    2. 2

      Cost the rebuild

      Three jobs.

      E-commerce Developer 1 week

    3. 3

      Decide

      Rebuild or retire.

      Director of E-commerce 1 week

    4. 4

      Act

      Update or remove.

      E-commerce Developer 1 month

    5. 5

      Redirect

      Users to the site.

      Director, CRM & Lifecycle 1 week

    6. 6

      Review

      After a quarter.

      Director of E-commerce 1 quarter

    First result
    1 month
    Cost
    Staff time
    Owner
    Director of E commerce

    Smallest test

    Check the usage numbers this week.

    Why it works

    Either rebuild it around three jobs (register a device, claim a replacement, get launch alerts) or remove it and point the App Store page to the mobile site.

    A stale app shown to Apple users undercuts a brand built on new-iPhone launches.

    Risks and how to handle them

    • Losing a few loyal users

      Email them before any change.

    Evidence

    • Your websiteChannels and tools seen on the site: BigCommerce, Searchspring search, Attentive SMS, Bazaarvoice reviews, Intellimize testing, a custom-case designer, a CJ affiliate programme, ZAGG Business, Own a Franchise, Creators & Influencers, Open Box and Outlet. The ZAGG Zone iOS app has 23 ratings (4.3) and was last updated in March 2025. The YouTube channel has 25,600 subscribers, 173 videos and 23.4 million views.Source
  • 21

    The careers page names Gear4 among ZAGG's brands, the site title names only mophie, InvisibleShield and ZAGG, and brand pages for Gear4, iFrogz, HALO and Braven are still in the sitemap.

    Medium impactLow effort First result in 1 month Brand Marketing Lead

    First action

    List brand pages and their traffic.

    How to measure it

    Brand pages reviewed

    Now
    –
    Target
    100%
    By
    1 month

    Steps

    1. 1

      List pages

      Brands and traffic.

      Senior Manager, SEO & AEO 1 day

    2. 2

      Decide

      Current or retired.

      Brand Marketing Lead 1 week

    3. 3

      Redirect

      Retired pages.

      E-commerce Developer 1 day

    4. 4

      Support note

      Warranty for past buyers.

      Customer Support Lead 1 day

    5. 5

      Update copy

      Careers and about.

      Content Lead 1 day

    6. 6

      Check

      Brand search results.

      Senior Manager, SEO & AEO 1 month

    First result
    1 month
    Cost
    $0
    Owner
    Brand Marketing Lead

    Smallest test

    Fix the careers page brand list today.

    Why it works

    Decide which brands are current. Redirect retired brand pages to the closest current range with a note for past buyers (warranty and support), and update the careers and about pages.

    Search engines and AI assistants describe a company from its own pages; mixed signals make the brand house look smaller than it is.

    Risks and how to handle them

    • Losing old brand traffic

      Redirect to the closest range.

    Evidence

    • Your websiteBrands: the careers page names "ZAGG, InvisibleShield, Gear4, and mophie" as the house of brands, the site title names mophie, InvisibleShield and ZAGG, and the brand sitemap still lists Gear4, iFrogz, HALO and Braven pages.Source
    • Your websiteSitemap, October 20, 2026: 1,935 product URLs (580 with "iphone-17" in the address, 146 iPhone 16, 45 iPhone 18, 157 Galaxy S2x, 81 Pixel, 74 iPad), 665 category URLs and 58 blog posts, the newest dated September 15, 2026; the blog has buying guides such as "How to choose the right screen protector for your phone" and "Do privacy screen protectors work".Source
  • 22

    Warranty and replacement questions are among the most common for screen protection, and the policy is spread across a long terms page and a separate help centre.

    Medium impactLow effort First result in 1 quarter Customer Support Lead

    First action

    Pull the top ten support questions.

    How to measure it

    Warranty contacts

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Pull questions

      Top ten.

      Customer Support Lead 1 week

    2. 2

      Write answers

      Short pages.

      Content Lead 2 weeks

    3. 3

      Add markup

      FAQ.

      E-commerce Developer 1 week

    4. 4

      Link

      From product pages.

      E-commerce Developer 1 week

    5. 5

      Track

      Contacts and citations.

      Customer Support Lead monthly

    6. 6

      Update

      With policy changes.

      Customer Support Lead ongoing

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Customer Support Lead

    Smallest test

    Publish the most-asked answer this week.

    Why it works

    Rewrite the top ten warranty and replacement questions as short answer pages with FAQ markup, each linking to the claim form, and link them from product pages.

    Clear answers cut support contacts and become the source AI assistants quote.

    Risks and how to handle them

    • Policy wording must match terms

      Legal reviews each answer.

    Evidence

    • Your websitePolicies: free standard shipping on all US orders, free 2-day shipping over $79, 30-day returns "no questions asked", free replacements for life on cases and screen protectors ("All you pay is shipping and handling"), price adjustment if an item goes on sale within 14 days, and "Receive 20% off when you buy 2 items" (excluding MLB and NFL cases).Source
    • HiringSenior Manager, SEO & AEO (onsite Midvale, UT, posted in October 2026): leads global organic search, content and Answer Engine Optimization across zagg.com, mophie.com and the regional domains (Americas, EMEA, APAC, ANZ); owns structured data and schema strategy; sets KPIs for citation frequency and share of voice in Google AI Overviews, ChatGPT and Perplexity; oversees hreflang and international SEO; builds quality-control checklists and publishing procedures; reports organic search's impact on revenue.Source
  • 23

    ZAGG says it has eliminated over 4.5 million pounds of plastics and uses recycled materials. Replacement customers send or throw away broken protectors.

    Medium impactMedium effort First result in 2 quarters Brand Marketing Lead

    First action

    Price a take-back with a recycling partner.

    How to measure it

    Take-back reorder rate

    Now
    –
    Target
    25%
    By
    2 quarters

    Steps

    1. 1

      Find partner

      Recycling for glass and cases.

      Brand Marketing Lead 1 month

    2. 2

      Price

      Prepaid labels.

      Director of E-commerce 2 weeks

    3. 3

      Launch

      With replacements.

      Director, CRM & Lifecycle 1 month

    4. 4

      Credit

      Small reward.

      Director, CRM & Lifecycle 1 week

    5. 5

      Report

      Totals.

      Brand Marketing Lead quarterly

    6. 6

      Review

      Cost per return.

      E-commerce Analyst quarterly

    First result
    2 quarters
    Cost
    Shipping and recycling costs
    Owner
    Brand Marketing Lead

    Smallest test

    Pilot take-back with replacement orders in one state.

    Why it works

    Offer a prepaid take-back with every replacement and new-device order, recycle the returns, and report the totals. Reward returns with a small credit toward the next order.

    It gives a reason to come back and makes the sustainability claim tangible.

    Risks and how to handle them

    • Green claims need proof

      Report verified totals only.

    Evidence

    • Your websiteHomepage: "Your new iPhone 18 is here! Protect it", "Premium protection. Lifetime replacements.", "More than 450 million devices protected", "The World's #1 Mobile Protection Brand" (footnoted to Circana unit and sales data 2011-2025), officially licensed NFL, MLB, NBA and NCAA designs, "We've eliminated over 4.5 million pounds of plastics". The five customer reviews shown are all for iPhone 15 and iPhone 16 products. There is no social share image.Source
    • Your websitePolicies: free standard shipping on all US orders, free 2-day shipping over $79, 30-day returns "no questions asked", free replacements for life on cases and screen protectors ("All you pay is shipping and handling"), price adjustment if an item goes on sale within 14 days, and "Receive 20% off when you buy 2 items" (excluding MLB and NFL cases).Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 21, 2026, and cites them throughout. ZAGG did not commission, review or endorse it, and Programmable is not affiliated with ZAGG. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how ZAGG runs its business.

Something wrong, or do you represent ZAGG? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 308 ideas

    Product markup, old-generation copy, hreflang, crawl delay, homepage proof and the add-on line; start the script audit and brand tidy-up.

  2. Days 31 to 6011 ideas

    Replacement and launch lifecycle, kit builder, range comparison, AI share of voice, On Demand ROI page, team moments, page weight, creator videos, the app decision and warranty answers.

  3. Days 61 to 904 ideas

    Commit to the membership pilot, the retailer demand report, published claim data and the take-back.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value screens that survive drops. The most cited problem: choosing between many glass tiers.

  • Free lifetime replacements
  • Paying shipping on replacements
  • In their words: “never scratched”

Market

Competitive landscape

4 competitors compared: Spigen, CASETiFY, OtterBox and Belkin.

  • Gap to exploit: Readable, rated product data for AI shopping answers
  • Spigen: No lifetime replacement promise
  • CASETiFY: Less screen-protection depth

Hiring signals

ZAGG is investing in being found and in keeping customers.

  • Senior Manager, SEO & AEO: Structured data, hreflang, QC checklists and AI-answer KPIs. Ideas 1, 2, 3, 4, 10, 11.
  • Director, CRM & Lifecycle: Lifecycle revenue. Ideas 7, 8, 17.
  • GM - InvisibleShield On Demand (Massachusetts, New York): Retail rollout of On Demand. Ideas 12, 18.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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