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dillards.com website review

Visit site (opens in a new tab)Reviewed 11 October 202643 issues · 87 checks

This review found 43 issues worth fixing on dillards.com, 22 of them high impact, across 87 checks. The most urgent: use efficient cache lifetimes. Your full playbook turns these into prioritised fixes alongside reviews, competitors and channels.

  1. Homepage
  2. Phone render
  3. Links and pages
  4. Google PageSpeed

Google PageSpeed Insights (opens in a new tab), mobile

Real-visitor load time (LCP)75th percentile, phones
2.7 s2.2 sApr 18Oct 32.4 s
Show as table
DateReal-visitor load time (LCP)
Apr 18, 20262.7 s
Apr 25, 20262.6 s
May 2, 20262.6 s
May 9, 20262.6 s
May 16, 20262.6 s
May 23, 20262.6 s
May 30, 20262.6 s
Jun 6, 20262.5 s
Jun 13, 20262.5 s
Jun 20, 20262.4 s
Jun 27, 20262.4 s
Jul 4, 20262.4 s
Jul 11, 20262.3 s
Jul 18, 20262.3 s
Jul 25, 20262.3 s
Aug 1, 20262.3 s
Aug 8, 20262.3 s
Aug 15, 20262.3 s
Aug 22, 20262.3 s
Aug 29, 20262.3 s
Sep 5, 20262.4 s
Sep 19, 20262.4 s
Oct 3, 20262.4 s
Real-visitor tap response (INP)75th percentile, phones
322 ms226 msApr 18Oct 3246 ms
Show as table
DateReal-visitor tap response (INP)
Apr 18, 2026303 ms
Apr 25, 2026304 ms
May 2, 2026297 ms
May 9, 2026296 ms
May 16, 2026294 ms
May 23, 2026296 ms
May 30, 2026297 ms
Jun 6, 2026303 ms
Jun 13, 2026310 ms
Jun 20, 2026311 ms
Jun 27, 2026302 ms
Jul 4, 2026287 ms
Jul 11, 2026270 ms
Jul 18, 2026253 ms
Jul 25, 2026247 ms
Aug 1, 2026246 ms
Aug 8, 2026244 ms
Aug 15, 2026243 ms
Aug 22, 2026239 ms
Aug 29, 2026237 ms
Sep 5, 2026240 ms
Sep 19, 2026242 ms
Oct 3, 2026246 ms

Chrome UX Report (opens in a new tab): real Chrome visitors over rolling 28-day periods.

One score from every part of this review. How it works

Full-page screenshot of dillards.com (desktop) rendered by Google PageSpeed Insights

How it loaded on a phone

  1. dillards.com at 1.0 s1.0 s
  2. dillards.com at 1.9 s1.9 s
  3. dillards.com at 2.9 s2.9 s
  4. dillards.com at 3.9 s3.9 s
  5. dillards.com at 4.8 s4.8 s
  6. dillards.com at 5.8 s5.8 s
  7. dillards.com at 6.8 s6.8 s
  8. dillards.com at 7.7 s7.7 s

Speed

12 to fix34
  • Use efficient cache lifetimes

    4.6 s · 2.4 MB

    94 files are served with short cache lifetimes, so returning visitors download them again (2.4 MB).

  • Reduce unused JavaScript

    1.9 s · 1.2 MB

    About 1.2 MB of JavaScript is downloaded but never used on this page. Google estimates it would make the page about 1.9 s faster on a phone.

  • Render-blocking requests

    1.6 s

    6 files block the first paint until they finish downloading. Deferring or inlining them could save about 1.6 s.

  • Mobile performance score: 34

    34/100

    Your mobile performance score is 34 (desktop: 51). Under 50 is Google's “poor” band: many phone visitors leave before the page is usable.

  • Main-thread work: 6.1 s

    A phone's processor spends 6.1 s on main-thread work while loading, 3.7 s of it running JavaScript. Above 2 s, taps and scrolls feel sluggish.

  • 8 third-party services on the page

    8 third-party services load with your homepage (talkdeskapp.com, sdiapi.com and nmgassets.com and others), adding 2.7 MB and 1.3 s of main-thread time.

  • Legacy JavaScript

    700 ms · 119 KiB

    Polyfills for old browsers add 119 KiB JavaScript that modern phones do not need. Google estimates it would make the page about 700 ms faster on a phone.

  • Improve image delivery

    700 ms · 104 KiB

    4 images could be 104 KiB smaller with modern formats (WebP or AVIF) and sizes that fit a phone screen. Google estimates it would make the page about 700 ms faster on a phone.

  • talkdeskapp.com adds 375 ms

    375 ms

    talkdeskapp.com costs a phone 375 ms of main-thread work and 1.9 MB of downloads while your page loads. Loading it after the page is usable, or only on the pages that need it, takes that off the critical path.

  • Reduce unused CSS

    300 ms · 81 KiB

    About 81 KiB of CSS is downloaded but never applied on this page. Google estimates it would make the page about 300 ms faster on a phone.

  • 20 long tasks on the main thread

    20 long tasks block the main thread while loading, the longest for 375 ms. During a long task the page ignores taps.

  • 1,984 HTML elements

    The page has 1,984 HTML elements. Above 1,500, rendering and every interaction get slower on phones.

  • Chained critical requests

    Critical files load one after another instead of in parallel (3 chains). Preconnecting to key origins and preloading the hero image shortens the chain.

  • Forced reflow

    Scripts make the browser recalculate the layout repeatedly while the page loads, which wastes processor time on phones.

1 checks passed
  • Server response: 33 ms

    33 ms

    Your server sent the HTML in 33 ms, well inside Google's 600 ms guideline.

Core Web Vitals

8 to fix67
  • Fails Core Web Vitals for real visitors

    Real Chrome users on phones do not pass Google's Core Web Vitals on this page (28-day field data from the Chrome UX Report (opens in a new tab)). Google uses this in ranking.

  • Largest Contentful Paint: 14.9 s

    14.9 s

    Your largest element takes 14.9 s to render on a phone. Google's threshold for “good” is 2.5 s. The largest element is the image “Shop Dillard's Exclusive Hadley Greene x Gianni Bini Collab…”.

  • Time to Interactive: 28.7 s

    28.7 s

    The page becomes fully interactive after 28.7 s. Good is under 3.8 s.

  • First Contentful Paint: 5.1 s

    5.1 s

    The first text or image appears after 5.1 s on a phone. Good is under 1.8 s.

  • Total Blocking Time: 1.2 s

    1.2 s

    Scripts block taps and scrolling for 1.2 s in total while the page loads. Good is under 200 ms.

  • Speed Index: 7.9 s

    7.9 s

    Visually, the page fills in at 7.9 s (Speed Index). Good is under 3.4 s.

  • Real-user INP: 254 ms

    254 ms

    Real visitors wait 254 ms for the page to respond to a tap (75th percentile). Good is under 200 ms.

  • 4 images without width and height

    4 images have no width and height attributes, so the layout jumps as each one loads.

7 checks passed
  • Real-user LCP: 2.1 s

    2.1 s

    Real visitors wait 2.1 s for the largest content to appear (75th percentile). Good is under 2.5 s.

  • Real-user CLS: 0.03

    0.03

    For real visitors the layout shifts by 0.03 (75th percentile). Good is under 0.1.

  • Real-user FCP: 1.3 s

    1.3 s

    Real visitors see the first content after 1.3 s (75th percentile). Good is under 1.8 s.

  • Real-user TTFB: 498 ms

    498 ms

    Real visitors wait 498 ms for your server to start answering (75th percentile). Good is under 800 ms.

  • Tap response (INP) got 20% faster for real visitors

    -20%

    Over the last 25 four-week periods to 2026-10-03, real Chrome visitors' tap response (inp) went from 303 ms to 246 ms at the 75th percentile (Chrome UX Report (opens in a new tab) history).

  • Largest content (LCP) got 10% faster for real visitors

    -10%

    Over the last 25 four-week periods to 2026-10-03, real Chrome visitors' largest content (lcp) went from 2.7 s to 2.4 s at the 75th percentile (Chrome UX Report (opens in a new tab) history).

  • Cumulative Layout Shift: 0.043

    0.043

    The layout barely moves while loading (CLS 0.043, good is under 0.1).

Images and page weight

1 to fix70
  • Page weight: 4.1 MB in 176 requests

    4.1 MB

    Your homepage downloads 4.1 MB in 176 requests on a phone: scripts 2.7 MB (80), fonts 754 KiB (8) and images 216 KiB (12). Under 2 MB keeps phones on slow connections fast.

  • About 1.2 g of CO₂ per visit

    1.16 g

    By the Sustainable Web Design model, a visit to your homepage emits about 1.16 g of CO₂e: 139.3 kg a year at 10,000 visits a month. It scales with page weight, so every byte cut lowers it.

3 checks passed
  • Images use modern formats

    Every sizeable image is WebP, AVIF or SVG.

  • Images load when needed

    Images below the first screen wait until the visitor scrolls to them.

  • Images are sized for phones

    No image is downloaded at more than three times the size it is drawn on a phone.

Accessibility

9 to fixGoogle 8888
  • Invalid ARIA attributes

    1 element use ARIA attributes their role does not allow, which confuses screen readers.

  • Links must have discernible text (37 elements)

    Links must have discernible text: 37 elements on the page fail this check, rated serious by axe-core.

  • 8 tap targets too small

    8 tap targets are too small or too close together to hit reliably with a finger.

  • Form elements should have a visible label (2 elements)

    Form elements should have a visible label: 2 elements on the page fail this check, rated serious by axe-core.

  • Elements must only use permitted ARIA attributes (1 element)

    Elements must only use permitted ARIA attributes: 1 element on the page fails this check, rated serious by axe-core.

  • Scrollable region must have keyboard access (1 element)

    Scrollable region must have keyboard access: 1 element on the page fails this check, rated serious by axe-core.

  • All page content should be contained by landmarks (2 elements)

    All page content should be contained by landmarks: 2 elements on the page fail this check, rated moderate by axe-core.

  • Landmarks should have a unique role or role/label/title (i.e. accessible name) combination (1 element)

    Landmarks should have a unique role or role/label/title (i.e. accessible name) combination: 1 element on the page fails this check, rated moderate by axe-core.

  • 1 form field without a label

    1 form field has no label, so screen readers announce an empty box and autofill guesses.

2 checks passed
  • Every image has alt text

    All 2 images in the HTML carry an alt attribute.

  • 50 automated accessibility rules passed

    axe-core 4.13.0, the open-source engine behind most accessibility testing tools, ran 59 WCAG 2.2 A/AA and best-practice rules on the phone render: 50 passed and 9 failed. 2 mores need a person to judge. Automated rules catch about a third of accessibility problems; the rest need manual testing.

SEO

3 to fixGoogle 9284
  • No H1 headline

    There is no <h1>, so neither visitors nor Google get a clear main headline.

  • Structured data has 1 problem

    Structured data found (Organization and WebSite) but with 1 problem, for example “WebSite: missing name”.

  • 1 link crawlers can't follow

    1 link has no real href, so search engines can't follow it.

  • No X (Twitter) card tag

    No twitter:card tag. X falls back to Open Graph, which is set, so this is minor.

  • 51 internal links, 11 external

    The homepage links to 51 pages on dillards.com and 11 external pages.

6 checks passed
  • Meta description: 156 characters

    Your meta description is 156 characters: “Shop Dillard's online for dresses, shoes, clothing, makeup, handbags, menswear and more from top brands. Return in stor…”.

  • Title: 63 characters

    Your title is a healthy 63 characters: “Dillard's | Clothing, Shoes, Accessories, Cosmetics, Kids, Home”.

  • Canonical URL set

    The canonical URL is https://www.dillards.com/.

  • Open Graph tags complete

    Open Graph tags are complete, so shared links show a title, description and image.

  • robots.txt in place

    robots.txt is in place and points crawlers to your sitemap.

  • XML sitemap found

    Your XML sitemap is reachable at https://www.dillards.com/sitemap/sitemap.xml.

AI search readiness

1 to fix88
  • Some text only appears after JavaScript runs

    45%

    The HTML your server sends has 387 of the 869 words a browser shows. AI crawlers don't run JavaScript, so they miss the rest.

3 checks passed
  • AI answer engines may read the site

    Your robots.txt lets the crawlers behind ChatGPT search, Claude and Perplexity read the site and cite it in answers.

  • Organization data: 5 of 6 facts

    Your Organization JSON-LD gives name, url, logo, sameAs (social profiles) and contact details; description would complete it.

  • llms.txt published

    The site publishes /llms.txt (20 KiB, 0 links, though it should open with a “# Title” line), a plain-text guide to the site for AI tools.

Other pages

2 to fix88
  • 1 linked page hidden from search

    /webapp/wcs/stores/servlet/OrderItemDisplay is marked noindex but linked from your homepage. If it is meant to be found, remove the noindex.

  • 1 page without a meta description

    /webapp/wcs/stores/servlet/OrderItemDisplay has no meta description, so Google writes the search snippet from whatever text it finds.

  • 2 pages slow to respond

    /c/back-in-stock and /c/limited-availability took over 3 s to send their HTML from our server.

  • 15 internal pages checked

    We fetched 15 pages linked from your homepage (of 33 found) and read each the way a search engine does.

5 checks passed
  • Linked pages load

    All 15 pages we checked loaded without an error.

  • Canonical URLs point to themselves

    No page we checked hands its ranking to a different URL.

  • Titles are unique

    Every page we checked has its own title.

  • Every page has an H1

    Each page we checked has a main headline.

  • Every page has a title

    All 12 pages that loaded have a <title>.

Best practices

4 to fixGoogle 7770
  • 10 broken images

    10 images failed to load on a phone, for example https://fsbozl.dillards.com/g/uids?pld=Fcff-UF9iDDVXaRU37SXjfu-VEJFRzjFIuMV53v0NS2Mc_EeuQ_KCQr0wB3vJFEGONEX8t-HASpavFZiyysqoqEsJRb6ZLfmTF7ZefPjTssa8Yhw-mwPZ6n9lHp-CPicF5_ubyodk3ZdwnSWvc3HaRUCVUcqpOuvs.

  • 24 small tap targets

    24 of 48 tappable elements near the top of the page are smaller than 24 px, hard to hit with a thumb.

  • Deprecated browser APIs

    The page uses 2 deprecated browser APIs that will stop working in future browsers (“`StorageType.persistent` is deprecated. Please use standardized `navigator.storage` instead.”).

  • 3 JavaScript errors while loading

    3 errors were logged to the browser console while the page loaded, for example “Failed to load resource: net::ERR_EMPTY_RESPONSE”.

1 checks passed
  • Mobile viewport set

    The page declares a mobile viewport.

Content and conversion

3 to fix50
  • No call to action on the first screen

    On a phone, there is no call to action on the first screen: visitors have to scroll to find out what to do next.

  • No social proof

    No testimonials, customer logos, ratings or customer counts on the homepage: nothing tells a new visitor that others already trust you.

  • No analytics detected

    No analytics or tag manager detected in the HTML, so you can't measure whether any of these fixes work.

  • Phone number is not tap-to-call

    Your phone number appears as text but isn't a tel: link, so phone visitors can't tap to call.

  • No risk reducer

    No guarantee or risk reducer (money-back, free trial, no credit card) is mentioned, which is often what tips a hesitant visitor.

  • About 869 words of copy

    The homepage carries about 869 words of visible text.

2 checks passed
  • 5 calls to action

    The homepage has 5 calls to action, for example “Shop By Brand”, “Order History” and “Contact Us”.

  • 3 short forms

    3 short forms (1 field at most) are right on the homepage.

Privacy and tracking

  • 9 trackers load before any consent

    9

    Before a visitor clicks anything, the page loads Criteo, Google Tag Manager, Meta Pixel, Microsoft Ads and Pinterest Tag and 4 mores (measured from a US location before any click). A consent tool (OneTrust) is installed; check it blocks these until visitors agree where the law requires it.

  • 43 cookies set on arrival

    43

    Opening the homepage sets 43 cookies (measured from a US location before any click).

  • 52 other companies contacted

    Loading the homepage contacts 52 hosts run by other companies (fonts, scripts, analytics, ads), each of which sees the visitor's IP address.

1 checks passed
  • Consent tool: OneTrust

    A consent management tool (OneTrust) loads with the page.

Security, domain, email and software versions

The security, domain and email checks, software and plugin versions, and any app with a known security problem are visible only to people at dillards.com, because details like these could help someone attack a site. Every review keeps them private, whatever they found.

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