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ruby.com website review

Visit site (opens in a new tab)Reviewed 2 November 202634 issues · 89 checks

This review found 34 issues worth fixing on ruby.com, 12 of them high impact, across 89 checks. The most urgent: reduce unused JavaScript. Your full playbook turns these into prioritised fixes alongside reviews, competitors and channels.

  1. Homepage
  2. Phone render
  3. Links and pages
  4. Google PageSpeed

Google PageSpeed Insights (opens in a new tab), mobile

Real-visitor load time (LCP)75th percentile, phones
4.8 s4.0 sMay 16Oct 314.4 s
Show as table
DateReal-visitor load time (LCP)
May 16, 20264.7 s
May 23, 20264.5 s
May 30, 20264.2 s
Jun 6, 20264.1 s
Jun 13, 20264.1 s
Jun 20, 20264.1 s
Jun 27, 20264.2 s
Jul 4, 20264.3 s
Jul 11, 20264.2 s
Jul 18, 20264.3 s
Jul 25, 20264.5 s
Aug 1, 20264.5 s
Aug 8, 20264.5 s
Aug 15, 20264.7 s
Aug 22, 20264.7 s
Aug 29, 20264.6 s
Sep 5, 20264.7 s
Sep 12, 20264.5 s
Sep 19, 20264.4 s
Sep 26, 20264.5 s
Oct 3, 20264.5 s
Oct 10, 20264.5 s
Oct 17, 20264.4 s
Oct 24, 20264.5 s
Oct 31, 20264.4 s
Real-visitor tap response (INP)75th percentile, phones
263 ms153 msMay 16Oct 31191 ms
Show as table
DateReal-visitor tap response (INP)
May 16, 2026239 ms
May 23, 2026250 ms
May 30, 2026228 ms
Jun 6, 2026219 ms
Jun 13, 2026214 ms
Jun 20, 2026196 ms
Jun 27, 2026194 ms
Jul 4, 2026186 ms
Jul 11, 2026195 ms
Jul 18, 2026200 ms
Jul 25, 2026207 ms
Aug 1, 2026203 ms
Aug 8, 2026192 ms
Aug 15, 2026198 ms
Aug 22, 2026197 ms
Aug 29, 2026193 ms
Sep 5, 2026186 ms
Sep 12, 2026170 ms
Sep 19, 2026169 ms
Sep 26, 2026166 ms
Oct 3, 2026168 ms
Oct 10, 2026173 ms
Oct 17, 2026171 ms
Oct 24, 2026181 ms
Oct 31, 2026191 ms

Chrome UX Report (opens in a new tab): real Chrome visitors over rolling 28-day periods.

One score from every part of this review. How it works

Full-page screenshot of ruby.com (phone) rendered by Google PageSpeed Insights

How it loaded on a phone

  1. ruby.com at 0.4 s0.4 s
  2. ruby.com at 0.9 s0.9 s
  3. ruby.com at 1.3 s1.3 s
  4. ruby.com at 1.7 s1.7 s
  5. ruby.com at 2.1 s2.1 s
  6. ruby.com at 2.6 s2.6 s
  7. ruby.com at 3.0 s3.0 s
  8. ruby.com at 3.4 s3.4 s

Speed

10 to fix46
  • Reduce unused JavaScript

    1.9 s · 678 KiB

    About 678 KiB of JavaScript is downloaded but never used on this page. Google estimates it would make the page about 1.9 s faster on a phone.

  • Render-blocking requests

    2.5 s

    70 files block the first paint until they finish downloading. Deferring or inlining them could save about 2.5 s.

  • Mobile performance score: 46

    46/100

    Your mobile performance score is 46. Under 50 is Google's “poor” band: many phone visitors leave before the page is usable.

  • Main-thread work: 4.2 s

    A phone's processor spends 4.2 s on main-thread work while loading, 2.5 s of it running JavaScript. Above 2 s, taps and scrolls feel sluggish.

  • 4,133 HTML elements

    The page has 4,133 HTML elements. Above 1,500, rendering and every interaction get slower on phones.

  • 8 third-party services on the page

    8 third-party services load with your homepage (Google Tag Manager, Osano CMP and zohocdn.com and others), adding 2.2 MB and 1.0 s of main-thread time.

  • Use efficient cache lifetimes

    450 ms · 82 KiB

    14 files are served with short cache lifetimes, so returning visitors download them again (82 KiB).

  • Google Tag Manager adds 366 ms

    366 ms

    Google Tag Manager costs a phone 366 ms of main-thread work and 508 KiB of downloads while your page loads. Loading it after the page is usable, or only on the pages that need it, takes that off the critical path.

  • zohocdn.com adds 153 ms

    153 ms

    zohocdn.com costs a phone 153 ms of main-thread work and 749 KiB of downloads while your page loads. Loading it after the page is usable, or only on the pages that need it, takes that off the critical path.

  • FontAwesome CDN adds 103 ms

    103 ms

    FontAwesome CDN costs a phone 103 ms of main-thread work and 508 KiB of downloads while your page loads. Loading it after the page is usable, or only on the pages that need it, takes that off the critical path.

  • Reduce unused CSS

    150 ms · 142 KiB

    About 142 KiB of CSS is downloaded but never applied on this page. Google estimates it would make the page about 150 ms faster on a phone.

  • 10 long tasks on the main thread

    10 long tasks block the main thread while loading, the longest for 185 ms. During a long task the page ignores taps.

  • Minify JavaScript

    150 ms · 29 KiB

    29 KiB could be saved by minifying JavaScript.

  • Improve image delivery

    155 KiB

    10 images could be 155 KiB smaller with modern formats (WebP or AVIF) and sizes that fit a phone screen.

  • Font display

    100 ms

    Web fonts hide text while they load. Setting font-display: swap shows text immediately (about 100 ms).

  • Legacy JavaScript

    15 KiB

    Polyfills for old browsers add 15 KiB JavaScript that modern phones do not need.

  • Minify CSS

    7 KiB

    7 KiB could be saved by minifying CSS.

  • Chained critical requests

    Critical files load one after another instead of in parallel (3 chains). Preconnecting to key origins and preloading the hero image shortens the chain.

  • Forced reflow

    Scripts make the browser recalculate the layout repeatedly while the page loads, which wastes processor time on phones.

1 checks passed
  • Server response: 10 ms

    10 ms

    Your server sent the HTML in 10 ms, well inside Google's 600 ms guideline.

Core Web Vitals

12 to fix33
  • Fails Core Web Vitals for real visitors

    Real Chrome users on phones do not pass Google's Core Web Vitals on this page (28-day field data from the Chrome UX Report (opens in a new tab)). Google uses this in ranking.

  • Largest Contentful Paint: 19.8 s

    19.8 s

    Your largest element takes 19.8 s to render on a phone. Google's threshold for “good” is 2.5 s. The largest element is the text “People-powered virtual receptionists. Turn missed calls int…”.

  • Time to Interactive: 22.1 s

    22.1 s

    The page becomes fully interactive after 22.1 s. Good is under 3.8 s.

  • Speed Index: 10.3 s

    10.3 s

    Visually, the page fills in at 10.3 s (Speed Index). Good is under 3.4 s.

  • First Contentful Paint: 3.6 s

    3.6 s

    The first text or image appears after 3.6 s on a phone. Good is under 1.8 s.

  • Real-user LCP: 3.2 s

    3.2 s

    Real visitors wait 3.2 s for the largest content to appear (75th percentile). Good is under 2.5 s.

  • Real-user INP: 203 ms

    203 ms

    Real visitors wait 203 ms for the page to respond to a tap (75th percentile). Good is under 200 ms.

  • Real-user FCP: 2.6 s

    2.6 s

    Real visitors see the first content after 2.6 s (75th percentile). Good is under 1.8 s.

  • Real-user TTFB: 1.4 s

    1.4 s

    Real visitors wait 1.4 s for your server to start answering (75th percentile). Good is under 800 ms.

  • Total Blocking Time: 409 ms

    409 ms

    Scripts block taps and scrolling for 409 ms in total while the page loads. Good is under 200 ms.

  • Cumulative Layout Shift: 0.11

    0.11

    The layout shifts by 0.11 while loading, so content jumps under the reader's thumb. Good is under 0.1.

  • 5 images without width and height

    5 images have no width and height attributes, so the layout jumps as each one loads.

  • Largest content (LCP) held steady for real visitors

    -3%

    Over the last 25 four-week periods to 2026-10-31, real Chrome visitors' largest content (lcp) went from 4.7 s to 4.4 s at the 75th percentile (Chrome UX Report (opens in a new tab) history).

2 checks passed
  • Real-user CLS: 0.04

    0.04

    For real visitors the layout shifts by 0.04 (75th percentile). Good is under 0.1.

  • Tap response (INP) got 24% faster for real visitors

    -24%

    Over the last 25 four-week periods to 2026-10-31, real Chrome visitors' tap response (inp) went from 239 ms to 191 ms at the 75th percentile (Chrome UX Report (opens in a new tab) history).

Images and page weight

2 to fix81
  • Page weight: 3.8 MB in 232 requests

    3.8 MB

    Your homepage downloads 3.8 MB in 232 requests on a phone: scripts 2.0 MB (72), images 634 KiB (25) and fonts 498 KiB (7). Under 2 MB keeps phones on slow connections fast.

  • An image on the first screen is lazy-loaded

    mobile_ai-version_header-ruyml7h8meu30aig7sx62nwbboab9p641t2 is on the first screen but marked loading="lazy", so the browser waits before fetching it and the page looks finished later. Load it eagerly (and give it fetchpriority="high" if it is the main image).

  • 2 images in older formats

    2 images (337 KiB) are JPEG, PNG or GIF. The same pictures as WebP or AVIF are usually much smaller at the same quality, and every current browser shows them.

  • About 1.1 g of CO₂ per visit

    1.08 g

    By the Sustainable Web Design model, a visit to your homepage emits about 1.08 g of CO₂e: 129.5 kg a year at 10,000 visits a month. It scales with page weight, so every byte cut lowers it.

1 checks passed
  • Images are sized for phones

    No image is downloaded at more than three times the size it is drawn on a phone.

Accessibility

6 to fixGoogle 8793
  • 8 text elements with low contrast

    8 text elements don't have enough contrast against the background to read easily, especially outdoors on a phone.

  • Frames without titles

    1 frame has no title, so screen-reader users cannot tell what it contains.

  • All page content should be contained by landmarks (37 elements)

    All page content should be contained by landmarks: 37 elements on the page fail this check, rated moderate by axe-core.

  • Landmarks should have a unique role or role/label/title (i.e. accessible name) combination (2 elements)

    Landmarks should have a unique role or role/label/title (i.e. accessible name) combination: 2 elements on the page fail this check, rated moderate by axe-core.

  • 14 links without text

    14 visible links have no text or label, so screen readers cannot say where they go.

  • Links look like plain text

    1 link inside paragraphs relies on colour alone to stand out.

  • Headings skip levels

    Headings skip levels (h2 → h5, h2 → h5 and h2 → h5), which makes the page harder to scan with a screen reader.

2 checks passed
  • Every image has alt text

    All 85 images in the HTML carry an alt attribute.

  • 47 automated accessibility rules passed

    axe-core 4.13.0, the open-source engine behind most accessibility testing tools, ran 53 WCAG 2.2 A/AA and best-practice rules on the phone render: 47 passed and 6 failed. 5 mores need a person to judge. Automated rules catch about a third of accessibility problems; the rest need manual testing.

SEO

1 to fixGoogle 9298
  • 10 links with vague text

    10 links use generic text like “click here” or “learn more”, which tells Google nothing about the page behind them.

  • 188 internal links, 32 external

    The homepage links to 188 pages on ruby.com and 32 external pages.

8 checks passed
  • Meta description: 141 characters

    Your meta description is 141 characters: “15,000+ small businesses trust the virtual receptionists at Ruby to create meaningful connections over the phone and th…”.

  • One H1 headline

    Your main headline reads: “People-powered virtual receptionists. Turn missed calls into new customers.”.

  • Title: 54 characters

    Your title is a healthy 54 characters: “Ruby: Virtual Receptionists & Live Chat for Businesses”.

  • Canonical URL set

    The canonical URL is https://www.ruby.com/.

  • Structured data in place

    Structured data found: BreadcrumbList, FAQPage, ImageObject, Organization and WebPage.

  • Open Graph tags complete

    Open Graph tags are complete, so shared links show a title, description and image.

  • robots.txt in place

    robots.txt is in place and points crawlers to your sitemap.

  • XML sitemap found

    Your XML sitemap is reachable at https://www.ruby.com/sitemap_index.xml.

AI search readiness

100
  • No llms.txt

    There is no /llms.txt, a short Markdown guide to your key pages for AI tools (llmstxt.org). It is optional and few AI tools read it yet, so treat it as a cheap extra.

3 checks passed
  • AI answer engines may read the site

    Your robots.txt lets the crawlers behind ChatGPT search, Claude and Perplexity read the site and cite it in answers.

  • Organization data: 4 of 6 facts

    Your Organization JSON-LD gives name, url, logo and sameAs (social profiles); description and contact details would complete it.

  • Text is in the HTML

    Your server sends the page's text in the HTML (2,436 words), so crawlers that don't run JavaScript still read it.

Other pages

1 to fix95
  • 6 links to non-canonical URLs

    Your homepage links to 6 pages by a URL that isn't their canonical one, for example /who-we-serve/legal, whose canonical is /industries/legal. Linking straight to the canonical URL saves crawlers a detour and keeps ranking signals on one address.

  • 1 page slow to respond

    /who-we-serve/small-business took over 3 s to send its HTML from our server.

  • 15 internal pages checked

    We fetched 15 pages linked from your homepage (of 44 found) and read each the way a search engine does.

6 checks passed
  • Linked pages load

    13 pages of 15 loaded without an error (the rest turned automated requests away).

  • Every page has a meta description

    All 13 pages that loaded have a meta description.

  • Titles are unique

    Every page we checked has its own title.

  • Every page has an H1

    Each page we checked has a main headline.

  • No linked page is hidden from search

    None of the pages we checked carries a noindex tag.

  • Every page has a title

    All 13 pages that loaded have a <title>.

Best practices

2 to fixGoogle 8891
  • 1 JavaScript error while loading

    1 error was logged to the browser console while the page loaded, for example “Cannot read properties of null (reading 'parentElement')”.

  • 1 distorted image

    1 image is displayed at the wrong aspect ratio, so it looks stretched or squashed.

  • 2 low-resolution images

    2 images are served at too low a resolution for sharp phone screens.

2 checks passed
  • Tap targets are thumb-sized

    10 of 12 tappable elements near the top are at least 24 px.

  • Mobile viewport set

    The page declares a mobile viewport.

Content and conversion

100
  • No risk reducer

    No guarantee or risk reducer (money-back, free trial, no credit card) is mentioned, which is often what tips a hesitant visitor.

  • About 1,085 words of copy

    The homepage carries about 1,085 words of visible text.

6 checks passed
  • Clear next step on the first screen

    On a phone, the first screen shows a clear next step: “Get started”.

  • 41 calls to action

    The homepage has 41 calls to action, for example “Pricing”, “Get started” and “Online demo”.

  • 1 short form

    A short form (1 field at most) is right on the homepage.

  • Social proof on the page

    Social proof on the homepage: 2 testimonial or review blocks, 2 customer or partner logos, 17 trust badges and “15,000+ businesses”.

  • Analytics in place

    Analytics detected: Google Tag Manager, Google Analytics, Microsoft Clarity and Hotjar.

  • Direct contact links

    Visitors can reach you directly: 12 phone links and 0 email links.

Privacy and tracking

  • 5 trackers load before any consent

    5

    Before a visitor clicks anything, the page loads Google Ads, Google Analytics, Google Tag Manager, Hotjar and Microsoft Clarity (measured from a US location before any click). A consent tool (OneTrust) is installed; check it blocks these until visitors agree where the law requires it.

  • 22 cookies set on arrival

    22

    Opening the homepage sets 22 cookies, 1 of them by other companies (measured from a US location before any click).

  • 27 other companies contacted

    Loading the homepage contacts 27 hosts run by other companies (fonts, scripts, analytics, ads), each of which sees the visitor's IP address.

1 checks passed
  • Consent tool: OneTrust

    A consent management tool (OneTrust) loads with the page.

Security, domain, email and software versions

The security, domain and email checks, software and plugin versions, and any app with a known security problem are visible only to people at ruby.com, because details like these could help someone attack a site. Every review keeps them private, whatever they found.

Upkeep, stack and company

Stack

CMS
WordPress
Framework
jQuery
Analytics
Google Analytics | Google Tag Manager | Hotjar | Microsoft Clarity
Hosting
WP Engine

Upkeep, stack, hiring and company data from programmable.info

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