Assured says it is trusted by 6 of the top 10 carriers and runs across tens of millions of claims, but the site names no carrier, quotes no claims leader and has no customer story. A Chief Claims Officer comparing vendors sees a claim, not proof.
First action
List the five accounts with the strongest measured results and ask each Client Engagement lead which carrier would approve a named or anonymized story.
How to measure it
Outcome stories live
- Now
- –
- Target
- 3
- By
- 90 days
Steps
Pick the results
From monthly data reviews, the five accounts with the clearest before-and-after metric.
Principal Customer Success Manager 2 days
Ask for permission
Named first; anonymized with the carrier's sign-off as the fallback.
Principal Customer Success Manager 1 week
Write the story
Problem, scope, line of business, metric, time to value, one quote.
Senior Content Marketing Manager, AI Narrative 3 days each
Carrier review
Their communications and legal teams approve the exact wording.
Principal Customer Success Manager 2 weeks
Publish
A customer stories page linked from the homepage proof line.
Staff Brand Designer 2 days
Arm sales
A one-page version for each story in the deal kit.
Principal Product Marketing Manager 1 day
Track use
Which stories appear in won and lost deals.
AI Marketing Engineer ongoing
Why it works
Publish three outcome stories this quarter, one per line of business, each with a before-and-after number (cycle time, calls avoided, FNOL completion, adjuster hours). Where a carrier will not be named, publish it as "a top-10 US personal auto carrier" with the metric, the scope and the time to value, approved by the carrier's communications team.
The new VP of Product Marketing is told to make the value "credible" to a CCO, and the content hire is told "the capability and the proof are real". Carriers buy from vendors their peers use; an anonymized but specific story is the minimum a cautious buyer needs.
Risks and how to handle them
Carriers refuse to be named
Anonymized stories with exact metrics are still far stronger than none.
A metric is contested later
Use only figures from the shared monthly data review.
Evidence
- Your websiteHomepage: "Frontier AI for claims. Proven at scale." "The most widely deployed AI in P&C. Trusted by 6 of the top 10 carriers." "Working across tens of millions of claims every year". Products: FNOL, Voice AI, First Contact, Service Assignment, Messaging, Emma, Sidekick, Fraud, CAT. "Start with a low-lift pilot. Prove ROI quickly." No carrier is named and there are no customer stories or quotes.Source
- HiringVP, Product Marketing (posted June 2026): Assured is "the leading Agentic Claims Orchestration platform" selling to "the biggest P&C carriers that own roughly 98% of the nation's claims volume"; the job is to make the value "legible, credible, and unmistakable to a Chief Claims Officer" and appealing to the CIO or Chief AI Officer, across two motions: Land ("Build vs. Buy with AI") and Expand (claim-share and process penetration in existing accounts). Positioning is "versus internal AI builds, legacy core systems and emerging entrants".Source
- HiringSenior Content Marketing Manager, AI Narrative (posted July 2026): a writer "genuinely expert in AI" to make agentic AI legible to "the people who run claims at the largest US carriers"; it complements an existing Content Strategist and must "operate inside carrier compliance norms on everything that leaves the building". The posting says "The capability and the proof are real".Source
- Your websiteEmma page: "Emma handles nearly 70% of interactions autonomously" and "has handled more than 50 million customer interactions for top insurers".Source