Moving fuel customers onto corporate cards and Bill Pay is called Coast's single biggest growth lever. The easiest second use is the one drivers already make every week: buying parts and materials at supply houses and big-box stores, often on a personal card or a store account.
First action
Pull the list of fuel-only accounts and the most common merchant categories drivers are blocked at.
How to measure it
Fuel-only accounts with a first non-fuel transaction
- Now
- –
- Target
- 10% of the segment
- By
- 60 days
Steps
Build the segment
Fuel spend, no non-fuel spend in 60 days.
Lifecycle Marketing Manager 2 hours
Find blocked categories
Declines at hardware and supply merchants show the demand.
Lifecycle Marketing Manager 3 hours
Write the admin journey
Three steps: why, how to allow a category with a limit, the 1% back.
Lifecycle Marketing Manager 1 day
Write the driver SMS
Sent only after the admin allows the category.
Lifecycle Marketing Manager 1 hour
Set the goal event
First non-fuel transaction from Segment into Braze.
Growth Engineering 1 day
Hand big accounts to CS
Accounts over 50 vehicles get a CSM call instead.
Manager of Customer Success ongoing
Read results
Attach rate against a holdout.
Lifecycle Marketing Manager weekly
Run this outreach. The sequence sent for you: addresses found and verified, replies routed to your CRM. Usually live within days.
Book a working sessionWhy it works
In Braze, find accounts with fuel spend and no non-fuel spend in 60 days. Send a three-step journey to admins (email, in-app) showing how to allow a category such as hardware and supply stores on existing cards with a limit, and an SMS to drivers once it is on. Count the first non-fuel transaction as the goal.
One small, controlled category is far easier to say yes to than "move all your spend", and 1% back on non-gas purchases gives the admin a reason today.
Ready to use
EmailAdmin email, step one
Subject: Let your crew buy parts on their Coast card, with a limit Your drivers already fill up with Coast. Most fleets also have someone buying parts or materials on a personal card and waiting to be paid back. You can allow hardware and supply stores on the cards you already have, set a limit per day, and earn 1% back on every purchase. Receipts are captured in the app. [Turn on supply stores]
Risks and how to handle them
Admins fear misuse
Lead with limits and GPS controls, not with spending more.
Evidence
- HiringLifecycle Marketing Manager: builds nurture, onboarding, activation, retention and winback journeys in Braze across email, in-app, push and SMS; "Own the lifecycle motion that moves fuel customers onto corporate cards, Bill Pay, and more — Coast's single biggest growth lever"; first-year goals: "Lift new-customer activation rate and shorten time to first transaction" and grow non-fuel attach; works with Product Marketing, Growth and Growth Engineering.Source
- Your websitePricing: "$4 per active user, per month"; "3-9¢ per gallon at 30,000+ partner stations nationwide, including Exxon, Mobil, 7-Eleven, Circle-K, Casey's"; "1% cash back on all non-gas station purchases"; Visa acceptance; "No personal guarantee"; a list of fees Coast does not charge. Rewards: up to 9 cents a gallon at "more than 30,000 stations and 40 brands" and 1% back on everything else, redeemable for travel, cash or gift cards.Source
- HiringStaff Product Manager, Corporate Spend: owns "Coast's next generation of AI-powered expense management products", to "turn fleets that already trust Coast for fuel their fuel spend into customers who run all of their company spend through us". Other roles among 19 open: Manager of Customer Success, Chief of Staff to the CEO, two Compliance Analysts, a Lead Data Engineer and a VP of People.Source