ProgrammableMarketing/fsastore.com (opens in a new tab)
PDF

Views

  • Plan
  • Roadmap
  • Research

On this page

  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 2
Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. FSA Store (Health-E Commerce)
FSA Store (Health-E Commerce) logo

growth playbook · Oct 22, 2026

fsastore.com (opens in a new tab)

FSA Store (Health-E Commerce) growth playbook

Diagnosis

Health-E Commerce has built a trusted niche over 16 years: eligible products, the eligibility list, and a partner network of 250+ benefits administrators. Its hiring shows the new bet is Patiently, a multi-condition telehealth brand, with a VP of Marketing, a first growth marketer for paid and conversion, an operations lead for the condition roadmap, and BDR and sales engineering for partners.

The fastest growth is to sell Patiently through the partners and stores it already owns, answer payment doubts before intake, clean up tracking, and make sure the eligibility content is readable by AI assistants.

Growth Score

7/10

Biggest Opportunity

Use the 250+ administrator partners and two stores as low-cost distribution for Patiently, ahead of crowded paid channels.

Biggest Risk

Telehealth weight-loss care is crowded and ad channels are restricted; growth that leans on paid alone will be expensive and slow.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Sell Patiently through the 250+ benefits administrators FSA Store already works with, starting with the partner site that still lists four brands

    Add Patiently to the brands page and draft the one-page partner pitch.

    High impact First result in 1 quarter
  2. 2

    Make sure AI assistants can read the eligibility list

    Ask three AI assistants whether five common products are FSA eligible and note which sources they cite.

    High impact First result in 1 month
  3. 3

    Make the company's own numbers agree: 2,500+ or 6,000 products, four brands or five

    Pull the current eligible product count.

    Medium impact First result in 1 week

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 9Fill-ins · 5Reconsider · 5
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Health-E Commerce is hiring a VP of Marketing and a first growth marketer for Patiently, with paid Meta and Google as the starting channels. Paid is the hardest place to grow GLP-1 and menopause care: Google only allows certified telemedicine advertisers, and Ro and HealthEquity already sell weight-loss care online. The company's real advantage is distribution it already owns: 250+ third-party administrators that reach account holders. Yet the partner-facing site still says the portfolio "consists of four brands", the brands page has no Patiently and carries "© 2023", and the BDR's outreach has no telehealth story to lead with.

    High impactMedium effort First result in 1 quarter VP of Marketing Telehealth

    First action

    Add Patiently to the brands page and draft the one-page partner pitch.

    How to measure it

    Partner-sourced Patiently consultations

    Now
    –
    Target
    30% of all consultations
    By
    2 quarters

    Steps

    1. 1

      Update the partner site

      Patiently on the homepage, brands page and Become a Partner; remove the 2023 footer.

      VP of Marketing - Telehealth 2 days

    2. 2

      Write the partner pitch

      Conditions, prices, FSA/HSA payment and partner benefits on one page.

      VP of Marketing - Telehealth 3 days

    3. 3

      Clear it with Compliance

      Approved claims, disclaimers and partner copy.

      Compliance 1 week

    4. 4

      Build co-branded pages

      One landing page template with a tracking code per partner.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 week

    5. 5

      Equip sales

      A Patiently demo and partner FAQ for calls and RFPs.

      Technical Sales Engineer 1 week

    6. 6

      Lead outreach with it

      Patiently in every new TPA sequence.

      Business Development Representative ongoing

    7. 7

      Launch with three partners

      Email and portal placement with existing TPAs.

      VP of Sales 1 month

    8. 8

      Report

      Consultations, starts and cost per start by partner versus paid.

      Sr. Manager or Director, Growth Marketing monthly

    First result
    1 quarter
    Cost
    Staff time and partner incentives
    Owner
    VP of Marketing Telehealth

    Smallest test

    Pitch Patiently to three existing TPA partners with a co-branded page each.

    Why it works

    Add Patiently to health-ecommerce.com (brands page, homepage and Become a Partner) with a one-page partner pitch: what it treats, starting prices, how FSA/HSA payment works, and what the administrator gets (engagement, utilization, a co-branded page). Build a partner kit: a co-branded landing page per TPA with its own tracking, email and portal copy approved by Compliance, and a short demo for the Technical Sales Engineer. Have the BDR lead outreach with it and track partner-sourced consultations separately from paid.

    Account holders trust messages from their benefits administrator more than ads, partner traffic costs far less than restricted paid search, and administrators want tools that raise utilization of the accounts they run.

    Ready to use

    ChecklistPatiently partner kit

    [ ] Patiently on health-ecommerce.com brands and homepage
    [ ] One-page partner pitch
    [ ] Compliance-approved email and portal copy
    [ ] Co-branded landing page template with tracking
    [ ] Demo and FAQ for sales calls and RFPs
    [ ] Partner-sourced consultation report

    Risks and how to handle them

    • Partners worry about medical claims

      Give them pre-approved copy only and keep clinical claims on Patiently pages.

    • Partners want revenue share

      Offer a utilization report first and test a referral fee with one partner.

    Evidence

    • HiringSr. Manager or Director, Growth Marketing (posted September 28, 2026): "the first growth hire on the Patiently telehealth team", Health-E Commerce's "new telehealth brand helping people access FSA-eligible weight loss and wellness care". Owns "paid acquisition strategy and hands-on execution across Meta and Google", must "actively test new acquisition channels in order to diversify media mix", "Drive conversion rate optimization across the full funnel, from ad click to purchase" and lead "the site experimentation roadmap", with LTV:CAC and attribution fluency.Source
    • HiringVP of Marketing - Telehealth (posted September 25, 2026): grows Patiently "into new conditions and new distribution channels"; owns positioning, "go-to-market for each new condition and channel", demand and lifecycle across "paid, organic, content, partnerships, and B2B2C channels"; leads DTC while "partnering with Strategy and Sales on B2B growth", including "affiliate partnerships and core OTC products"; channel experience such as "employer/benefits, payer/PBM, retail/pharmacy" is a plus; works with Clinical, Compliance and Legal "to keep healthcare marketing accurate and compliant".Source
    • Health-E Commerce sitehealth-ecommerce.com homepage: "the only partner network of 250+ third-party administrators and more than 500 direct relationships with health and wellness brands"; the portfolio "consists of four brands" (FSA Store, HSA Store, WellDeserved Health, Caring Mill); FSA Store has "2,500+ eligible products ... and the web's most comprehensive eligibility list"; HSA Store serves "30+ million health savings account users".Source
    • Health-E Commerce siteBrands page: still lists four brands with no Patiently; says FSAstore.com "today has more than 6,000 eligible products" (the homepage says 2,500+) and that "Over $500 million dollars in FSA funds get forfeited each year"; the page body carries "© 2023 Health-E Commerce".Source
    • HiringBusiness Development Representative: Health-E Commerce "partners with Third Party Administrators (TPAs), Healthcare Partners and others" and serves "over 50 million consumers annually"; the BDR builds an outbound pipeline of new partners for the VP of Sales. A Technical Sales Engineer supports RFPs and demos for "FSA SmartSpender, Email-as-a-Service (EaaS), DirectPay, and related integrations".Source
    • Google Ads policyGoogle's healthcare and medicines policy lets telemedicine providers advertise only with LegitScript healthcare certification plus Google's own certification, with rules that vary by country and limits on naming prescription drugs.Source
    • Competitor researchRivals' own pages: Truemed, "save an average of 30% on eligible health purchases"; Sika, "Shop HSA/FSA-eligible wellness, fitness, and health products"; Ro, telehealth "for weight loss, sexual health, hair loss, fertility, & more". HealthEquity, an HSA administrator, launched a GLP-1 telehealth service payable with HSA funds in October 2025.Source
  • 02

    "Is this FSA eligible?" is exactly the kind of question people now ask AI assistants, and FSA Store claims the web's most comprehensive eligibility list. But plain automated requests to the homepage, sitemap and help center now get a "Just a moment..." challenge page. If AI search crawlers are caught by the same rule, the assistants cannot read or cite the list, and answer from rivals instead.

    High impactLow effort First result in 1 month SEO and content lead

    First action

    Ask three AI assistants whether five common products are FSA eligible and note which sources they cite.

    How to measure it

    Eligibility questions citing FSA Store or HSA Store

    Now
    –
    Target
    50% of test questions
    By
    90 days

    Steps

    1. 1

      Test answers

      Twenty eligibility questions across three assistants.

      SEO and content lead 1 day

    2. 2

      Read the logs

      Which crawlers are challenged.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 2 days

    3. 3

      Allow verified crawlers

      Content pages only.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 2 days

    4. 4

      Keep protection

      Checkout, cart and accounts stay challenged.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 day

    5. 5

      Add structured data

      Eligibility status on product pages.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 week

    6. 6

      Retest

      Monthly.

      SEO and content lead monthly

    First result
    1 month
    Cost
    $0
    Owner
    SEO and content lead

    Smallest test

    Allow one verified AI crawler on the eligibility list and retest in two weeks.

    Why it works

    Check bot-protection logs for the verified crawlers of the main AI assistants and search engines, allow them on the eligibility list, learning center, product and Patiently pages, keep the challenge for checkout and accounts, and test monthly by asking the assistants eligibility questions.

    Being the cited source for eligibility answers is the cheapest acquisition channel this business has.

    Risks and how to handle them

    • More scraping

      Allow only verified crawler IP ranges and keep rate limits.

    Evidence

    • programmable.info scanfsastore.com homepage (as last scanned): featured brands include Chirp, Caring Mill, La Roche-Posay, Tylenol, CeraVe and hero.; a "Sign Up for Deadline Alerts®" page; an accessibility widget; Facebook, X and Instagram accounts. Plain automated requests to the homepage, the sitemap index, the help center and HSA Store now get a "Just a moment..." challenge page (HTTP 403), while robots.txt is open and lists the sitemap.Source
    • Health-E Commerce sitehealth-ecommerce.com homepage: "the only partner network of 250+ third-party administrators and more than 500 direct relationships with health and wellness brands"; the portfolio "consists of four brands" (FSA Store, HSA Store, WellDeserved Health, Caring Mill); FSA Store has "2,500+ eligible products ... and the web's most comprehensive eligibility list"; HSA Store serves "30+ million health savings account users".Source
    • HiringSr. Manager or Director, Growth Marketing (posted September 28, 2026): "the first growth hire on the Patiently telehealth team", Health-E Commerce's "new telehealth brand helping people access FSA-eligible weight loss and wellness care". Owns "paid acquisition strategy and hands-on execution across Meta and Google", must "actively test new acquisition channels in order to diversify media mix", "Drive conversion rate optimization across the full funnel, from ad click to purchase" and lead "the site experimentation roadmap", with LTV:CAC and attribution fluency.Source
  • 03

    The homepage says FSA Store has 2,500+ eligible products; the brands page says more than 6,000. Neither page mentions Patiently, and partners and press read both.

    Medium impactLow effort First result in 1 week VP of Marketing Telehealth

    First action

    Pull the current eligible product count.

    How to measure it

    Corporate pages with matching facts

    Now
    –
    Target
    100%
    By
    2 weeks

    Steps

    1. 1

      Get the facts

      Products, reach, partners.

      VP of Marketing - Telehealth 1 day

    2. 2

      Update pages

      Homepage, brands, about.

      VP of Marketing - Telehealth 1 day

    3. 3

      Update boilerplate

      Press releases.

      PR agency 1 day

    4. 4

      Update decks

      Sales and partner decks.

      VP of Sales 2 days

    5. 5

      Add Patiently

      Brands page section.

      VP of Marketing - Telehealth 1 day

    6. 6

      Review

      Every quarter.

      VP of Marketing - Telehealth quarterly

    First result
    1 week
    Cost
    $0
    Owner
    VP of Marketing Telehealth

    Smallest test

    Fix the brands page today.

    Why it works

    Pick one current product count, one consumer reach figure (50 million, 70+ million and 100+ million all appear) and add Patiently, then reuse the same facts in press boilerplate and sales decks.

    Consistent numbers build trust with TPAs and journalists checking claims.

    Risks and how to handle them

    • Reach figures differ by definition

      State what each figure counts.

    Evidence

    • Health-E Commerce sitehealth-ecommerce.com homepage: "the only partner network of 250+ third-party administrators and more than 500 direct relationships with health and wellness brands"; the portfolio "consists of four brands" (FSA Store, HSA Store, WellDeserved Health, Caring Mill); FSA Store has "2,500+ eligible products ... and the web's most comprehensive eligibility list"; HSA Store serves "30+ million health savings account users".Source
    • Health-E Commerce siteBrands page: still lists four brands with no Patiently; says FSAstore.com "today has more than 6,000 eligible products" (the homepage says 2,500+) and that "Over $500 million dollars in FSA funds get forfeited each year"; the page body carries "© 2023 Health-E Commerce".Source
    • HiringBusiness Development Representative: Health-E Commerce "partners with Third Party Administrators (TPAs), Healthcare Partners and others" and serves "over 50 million consumers annually"; the BDR builds an outbound pipeline of new partners for the VP of Sales. A Technical Sales Engineer supports RFPs and demos for "FSA SmartSpender, Email-as-a-Service (EaaS), DirectPay, and related integrations".Source
    • Press releaseJune 29, 2026: a collaboration with Audien Hearing brings FSA- and HSA-eligible over-the-counter hearing aids to FSA Store and HSA Store, framed as making "telehealth services more readily available"; the boilerplate says the stores serve "the 70+ million consumers enrolled in pre-tax health and wellness accounts".Source
  • 04

    Patiently's pages say eligibility "may vary by plan" and tell visitors to check with their administrator. That sends a ready buyer away from the page at the moment of highest intent, which the new growth lead must fix from ad click to purchase.

    High impactMedium effort First result in 1 month Sr. Manager or Director

    First action

    List the most common administrators of current Patiently patients.

    How to measure it

    Landing-to-intake completion

    Now
    –
    Target
    +25%
    By
    60 days

    Steps

    1. 1

      Map plans

      Common administrators and rules.

      Manager or Senior Manager, Strategy & Operations - Telehealth 1 week

    2. 2

      Write copy

      Approved by Compliance.

      Compliance 1 week

    3. 3

      Design step

      Two questions.

      UX Designer 1 week

    4. 4

      Build

      Before intake.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 week

    5. 5

      A/B test

      Against the current page.

      Sr. Manager or Director, Growth Marketing 1 month

    6. 6

      Roll out

      Weight loss and menopause pages.

      Sr. Manager or Director, Growth Marketing 1 week

    First result
    1 month
    Cost
    Design and build time
    Owner
    Sr. Manager or Director, Growth Marketing

    Smallest test

    Add a static "how payment works" box above the form.

    Why it works

    Add a two-question eligibility step (account type, administrator) that shows what the plan usually covers, what documentation is needed and the monthly cost, then flows into intake. Test it against the current page.

    Removing the main doubt before the form raises intake completion.

    Risks and how to handle them

    • Wrong eligibility answers

      Show guidance, not a guarantee, and keep the administrator check.

    Evidence

    • Patiently pagesPatiently weight-loss pages on HSA Store (as indexed by search): plans "starting at $199/month" for compounded semaglutide and $299 for compounded tirzepatide, subscription-based, with brand-name options; a note that eligibility "may vary by plan" and to check with the benefits administrator; care offered in all 50 states subject to licensure; and the required notice that compounded drugs are not FDA-reviewed.Source
    • HiringSr. Manager or Director, Growth Marketing (posted September 28, 2026): "the first growth hire on the Patiently telehealth team", Health-E Commerce's "new telehealth brand helping people access FSA-eligible weight loss and wellness care". Owns "paid acquisition strategy and hands-on execution across Meta and Google", must "actively test new acquisition channels in order to diversify media mix", "Drive conversion rate optimization across the full funnel, from ad click to purchase" and lead "the site experimentation roadmap", with LTV:CAC and attribution fluency.Source
    • Press releaseJuly 30, 2026: Health-E Commerce launched Patiently, its "first fully owned virtual care experience", with GLP-1s for medical weight loss and hormone replacement therapy for perimenopause and menopause; "By integrating with FSA Store and HSA Store, Patiently brings the entire health journey into one ecosystem" and the company "plans to add new care categories". The release links to fsastore.com/patiently/fsa-weight-loss.html and fsastore.com/patiently/menopause (one with .html, one without).Source
  • 05

    The launch release links to /patiently/fsa-weight-loss.html and /patiently/menopause on FSA Store, and HSA Store uses /patiently/weight-loss. Mixed URLs split reporting across two stores.

    Medium impactLow effort First result in 2 weeks Sr. Manager or Director

    First action

    List every live Patiently URL on both stores.

    How to measure it

    Sessions with valid source

    Now
    –
    Target
    95%
    By
    30 days

    Steps

    1. 1

      List URLs

      Both stores.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 day

    2. 2

      Pick pattern

      Per condition.

      Sr. Manager or Director, Growth Marketing 1 day

    3. 3

      Redirect

      Variants to the pattern.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 day

    4. 4

      UTM rules

      One sheet.

      Sr. Manager or Director, Growth Marketing 1 day

    5. 5

      One funnel

      Events from both stores.

      Senior Data Engineer 1 week

    6. 6

      Check

      Weekly.

      Sr. Manager or Director, Growth Marketing weekly

    First result
    2 weeks
    Cost
    $0
    Owner
    Sr. Manager or Director, Growth Marketing

    Smallest test

    Redirect the .html variant.

    Why it works

    Settle one URL pattern per condition on both stores, redirect the variants, set UTM rules and send both stores' Patiently events to one funnel report.

    A first growth hire needs clean attribution to judge channels.

    Risks and how to handle them

    • Broken press links

      Redirect, never delete.

    Evidence

    • Press releaseJuly 30, 2026: Health-E Commerce launched Patiently, its "first fully owned virtual care experience", with GLP-1s for medical weight loss and hormone replacement therapy for perimenopause and menopause; "By integrating with FSA Store and HSA Store, Patiently brings the entire health journey into one ecosystem" and the company "plans to add new care categories". The release links to fsastore.com/patiently/fsa-weight-loss.html and fsastore.com/patiently/menopause (one with .html, one without).Source
    • Patiently pagesPatiently weight-loss pages on HSA Store (as indexed by search): plans "starting at $199/month" for compounded semaglutide and $299 for compounded tirzepatide, subscription-based, with brand-name options; a note that eligibility "may vary by plan" and to check with the benefits administrator; care offered in all 50 states subject to licensure; and the required notice that compounded drugs are not FDA-reviewed.Source
    • HiringSr. Manager or Director, Growth Marketing (posted September 28, 2026): "the first growth hire on the Patiently telehealth team", Health-E Commerce's "new telehealth brand helping people access FSA-eligible weight loss and wellness care". Owns "paid acquisition strategy and hands-on execution across Meta and Google", must "actively test new acquisition channels in order to diversify media mix", "Drive conversion rate optimization across the full funnel, from ad click to purchase" and lead "the site experimentation roadmap", with LTV:CAC and attribution fluency.Source
  • 06

    Real Chrome visitors wait 2.54 seconds for the main content (the good line is 2.5s) and 229ms for the page to respond to a tap (good is 200ms). Both are just over the line.

    Medium impactMedium effort First result in 2 months Senior Manager of E Commerce

    First action

    Identify the largest element on the top three templates.

    How to measure it

    Core Web Vitals

    Now
    –
    Target
    LCP under 2.5s, INP under 200ms
    By
    60 days

    Steps

    1. 1

      Measure

      Templates in the field.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 week

    2. 2

      Preload

      Main images.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 week

    3. 3

      Defer scripts

      Widgets after interaction.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 week

    4. 4

      Test

      QA on phones.

      Sr. QA Engineer 1 week

    5. 5

      Release

      Templates.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 week

    6. 6

      Monitor

      Weekly field data.

      Senior Manager of E-Commerce weekly

    First result
    2 months
    Cost
    Engineering time
    Owner
    Senior Manager of E Commerce

    Smallest test

    Preload the product page main image.

    Why it works

    Find the heaviest element on the home, category and product templates, preload the main image, defer non-essential scripts such as widgets, and track the field numbers weekly.

    Small gains cross the threshold that Google uses as a ranking signal and improve conversion on phones.

    Risks and how to handle them

    • Widget owners object

      Measure each script's value first.

    Evidence

    • Chrome UX ReportReal Chrome visitors to fsastore.com (75th percentile): Largest Contentful Paint 2.54s, just over Google's 2.5s "good" line; Interaction to Next Paint 229ms, above the 200ms "good" line; layout shift 0.08 (good).Source
    • HiringSenior Manager of E-Commerce: owns site strategy "for FSAstore and HSAstore" to improve "CVR, AOV, and overall revenue", personalized homepage, listing and product pages, "ML-driven recommendation models", and a personalization testing roadmap, on Salesforce Commerce Cloud. Engineering is also hiring a Salesforce Commerce Cloud full-stack developer, an associate architect, a senior QA engineer, a senior data engineer and a UX designer.Source
    • programmable.info scanfsastore.com homepage (as last scanned): featured brands include Chirp, Caring Mill, La Roche-Posay, Tylenol, CeraVe and hero.; a "Sign Up for Deadline Alerts®" page; an accessibility widget; Facebook, X and Instagram accounts. Plain automated requests to the homepage, the sitemap index, the help center and HSA Store now get a "Just a moment..." challenge page (HTTP 403), while robots.txt is open and lists the sitemap.Source

This quarter 10

The core plays for the next three months.

  • 07

    The launch promised "the entire health journey in one ecosystem", and the e-commerce lead is hired to build personalized recommendations across both stores.

    High impactMedium effort First result in 1 quarter Senior Manager of E Commerce

    First action

    Ask clinical partners which supporting products to include.

    How to measure it

    Supporting-product attach rate

    Now
    –
    Target
    25% of patients
    By
    2 quarters

    Steps

    1. 1

      Define lists

      With clinical input.

      Manager or Senior Manager, Strategy & Operations - Telehealth 2 weeks

    2. 2

      Build page

      Patient products page.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 2 weeks

    3. 3

      Module

      Patiently in related categories.

      Senior Manager of E-Commerce 2 weeks

    4. 4

      Compliance

      Copy review.

      Compliance 1 week

    5. 5

      Reminders

      Email for patients.

      Lifecycle marketing lead 2 weeks

    6. 6

      Measure

      Attach and consultations.

      Senior Data Engineer monthly

    First result
    1 quarter
    Cost
    Build time
    Owner
    Senior Manager of E Commerce

    Smallest test

    Email current patients a supporting-products page.

    Why it works

    Build two journeys: Patiently patients get a curated, eligible supporting-products page and reminders; store shoppers browsing related categories see a quiet Patiently module. Measure attach rate and consultations.

    Patients already pay with pre-tax funds and value one place to shop.

    Risks and how to handle them

    • Privacy concerns

      Keep health data separate and use consented signals only.

    Evidence

    • Press releaseJuly 30, 2026: Health-E Commerce launched Patiently, its "first fully owned virtual care experience", with GLP-1s for medical weight loss and hormone replacement therapy for perimenopause and menopause; "By integrating with FSA Store and HSA Store, Patiently brings the entire health journey into one ecosystem" and the company "plans to add new care categories". The release links to fsastore.com/patiently/fsa-weight-loss.html and fsastore.com/patiently/menopause (one with .html, one without).Source
    • HiringSenior Manager of E-Commerce: owns site strategy "for FSAstore and HSAstore" to improve "CVR, AOV, and overall revenue", personalized homepage, listing and product pages, "ML-driven recommendation models", and a personalization testing roadmap, on Salesforce Commerce Cloud. Engineering is also hiring a Salesforce Commerce Cloud full-stack developer, an associate architect, a senior QA engineer, a senior data engineer and a UX designer.Source
    • Health-E Commerce sitehealth-ecommerce.com homepage: "the only partner network of 250+ third-party administrators and more than 500 direct relationships with health and wellness brands"; the portfolio "consists of four brands" (FSA Store, HSA Store, WellDeserved Health, Caring Mill); FSA Store has "2,500+ eligible products ... and the web's most comprehensive eligibility list"; HSA Store serves "30+ million health savings account users".Source
  • 08

    FSA Store has Deadline Alerts sign-ups and says over $500 million in FSA funds is forfeited each year. Alert subscribers have money to spend and a reason to act.

    High impactLow effort First result in 1 quarter Lifecycle marketing lead

    First action

    Count Deadline Alerts subscribers by plan date.

    How to measure it

    Revenue per subscriber

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Segment

      Plan type and deadline.

      Lifecycle marketing lead 1 week

    2. 2

      Plan reminders

      Quarterly cadence.

      Lifecycle marketing lead 1 week

    3. 3

      Content

      Guides and product picks.

      SEO and content lead 2 weeks

    4. 4

      Add Patiently

      Where relevant.

      Sr. Manager or Director, Growth Marketing 1 week

    5. 5

      Send

      Automated flows.

      Lifecycle marketing lead ongoing

    6. 6

      Measure

      Spend per subscriber.

      Senior Data Engineer monthly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Lifecycle marketing lead

    Smallest test

    Send one mid-year balance reminder.

    Why it works

    Segment alert subscribers by plan type and deadline, send balance-planning reminders across the year, suggest products and Patiently where relevant, and track spend per subscriber.

    Spreading reminders over the year lifts revenue without discounting.

    Risks and how to handle them

    • Unsubscribes

      Let subscribers pick frequency.

    Evidence

    • programmable.info scanfsastore.com homepage (as last scanned): featured brands include Chirp, Caring Mill, La Roche-Posay, Tylenol, CeraVe and hero.; a "Sign Up for Deadline Alerts®" page; an accessibility widget; Facebook, X and Instagram accounts. Plain automated requests to the homepage, the sitemap index, the help center and HSA Store now get a "Just a moment..." challenge page (HTTP 403), while robots.txt is open and lists the sitemap.Source
    • Health-E Commerce siteBrands page: still lists four brands with no Patiently; says FSAstore.com "today has more than 6,000 eligible products" (the homepage says 2,500+) and that "Over $500 million dollars in FSA funds get forfeited each year"; the page body carries "© 2023 Health-E Commerce".Source
    • Health-E Commerce siteAbout page: the company runs Tax-Free Better (TaxFreeBetter.com) to advocate for expanding tax-advantaged accounts, and says its "award-winning Learning Centers feature expert columns, Simple Guides and news updates" and account tools to plan contributions and remember plan dates.Source
  • 09

    HSA Store's own post explains new HSA eligibility for ACA Bronze and Catastrophic plans and HSAs passing 41 million accounts. New account holders do not know what they can buy.

    High impactMedium effort First result in 1 quarter SEO and content lead

    First action

    Outline the hub with five guides.

    How to measure it

    Welcome-series sign-ups

    Now
    –
    Target
    10,000 a quarter
    By
    2 quarters

    Steps

    1. 1

      Outline

      Five guides.

      SEO and content lead 1 week

    2. 2

      Write

      Guides and FAQ.

      SEO and content lead 1 month

    3. 3

      Starter lists

      Product bundles.

      Senior Manager of E-Commerce 2 weeks

    4. 4

      Welcome series

      Email.

      Lifecycle marketing lead 2 weeks

    5. 5

      Partner promotion

      TPA newsletters.

      Business Development Representative 1 month

    6. 6

      Measure

      Sign-ups and first orders.

      Senior Data Engineer monthly

    First result
    1 quarter
    Cost
    Writing time
    Owner
    SEO and content lead

    Smallest test

    Publish one guide for new Bronze plan holders.

    Why it works

    Build a "new to an HSA" hub: what counts, how to pay, the 2027 limits, starter product lists, and a welcome series; promote it through partners and search.

    First purchases shape where new account holders shop for years.

    Risks and how to handle them

    • Rules change

      Date each guide and review yearly.

    Evidence

    • Press releaseHSA Store's 2027 post: limits of $4,500 (individual) and $9,000 (family); HSAs "surpassing 41 million accounts and nearly $174 billion in deposits"; covers "new ACA Bronze and Catastrophic plan eligibility", the Last Month Rule and the $1,000 catch-up at 55+.Source
    • Health-E Commerce sitehealth-ecommerce.com homepage: "the only partner network of 250+ third-party administrators and more than 500 direct relationships with health and wellness brands"; the portfolio "consists of four brands" (FSA Store, HSA Store, WellDeserved Health, Caring Mill); FSA Store has "2,500+ eligible products ... and the web's most comprehensive eligibility list"; HSA Store serves "30+ million health savings account users".Source
    • HiringBusiness Development Representative: Health-E Commerce "partners with Third Party Administrators (TPAs), Healthcare Partners and others" and serves "over 50 million consumers annually"; the BDR builds an outbound pipeline of new partners for the VP of Sales. A Technical Sales Engineer supports RFPs and demos for "FSA SmartSpender, Email-as-a-Service (EaaS), DirectPay, and related integrations".Source
  • 10

    The growth lead must own Meta and Google. Google's healthcare policy requires LegitScript and Google certification for telemedicine advertisers and restricts naming prescription drugs.

    High impactMedium effort First result in 1 quarter Sr. Manager or Director

    First action

    Check current certification status.

    How to measure it

    Ads approved on first review

    Now
    –
    Target
    90%
    By
    60 days

    Steps

    1. 1

      Check status

      LegitScript and Google.

      Compliance 1 week

    2. 2

      Apply

      If needed.

      Compliance 1 month

    3. 3

      Write copy

      Service, not drug names.

      Sr. Manager or Director, Growth Marketing 1 week

    4. 4

      Landing pages

      Compliant versions.

      UX Designer 2 weeks

    5. 5

      Launch small

      Test campaigns.

      Sr. Manager or Director, Growth Marketing 2 weeks

    6. 6

      Review

      Disapprovals weekly.

      Sr. Manager or Director, Growth Marketing weekly

    First result
    1 quarter
    Cost
    Certification fees
    Owner
    Sr. Manager or Director, Growth Marketing

    Smallest test

    Run one search campaign for the service only.

    Why it works

    Confirm certification status, prepare ad copy that promotes the service rather than drugs, build compliant landing pages, and plan non-paid channels for anything ads cannot say.

    Disapproved ads and paused accounts waste the first months of a new growth hire.

    Risks and how to handle them

    • Slow approval

      Start with partner and organic channels meanwhile.

    Evidence

    • Google Ads policyGoogle's healthcare and medicines policy lets telemedicine providers advertise only with LegitScript healthcare certification plus Google's own certification, with rules that vary by country and limits on naming prescription drugs.Source
    • HiringSr. Manager or Director, Growth Marketing (posted September 28, 2026): "the first growth hire on the Patiently telehealth team", Health-E Commerce's "new telehealth brand helping people access FSA-eligible weight loss and wellness care". Owns "paid acquisition strategy and hands-on execution across Meta and Google", must "actively test new acquisition channels in order to diversify media mix", "Drive conversion rate optimization across the full funnel, from ad click to purchase" and lead "the site experimentation roadmap", with LTV:CAC and attribution fluency.Source
    • HiringVP of Marketing - Telehealth (posted September 25, 2026): grows Patiently "into new conditions and new distribution channels"; owns positioning, "go-to-market for each new condition and channel", demand and lifecycle across "paid, organic, content, partnerships, and B2B2C channels"; leads DTC while "partnering with Strategy and Sales on B2B growth", including "affiliate partnerships and core OTC products"; channel experience such as "employer/benefits, payer/PBM, retail/pharmacy" is a plus; works with Clinical, Compliance and Legal "to keep healthcare marketing accurate and compliant".Source
  • 11

    The Technical Sales Engineer supports FSA SmartSpender, Email-as-a-Service and DirectPay integrations, which already reach account holders through administrators.

    Medium impactMedium effort First result in 1 quarter Technical Sales Engineer

    First action

    Scope a Patiently module for Email-as-a-Service.

    How to measure it

    Partners with Patiently enabled

    Now
    –
    Target
    25
    By
    2 quarters

    Steps

    1. 1

      Scope

      Module per tool.

      Technical Sales Engineer 2 weeks

    2. 2

      Build

      Email module.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 month

    3. 3

      Approve

      Compliance and partner.

      Compliance 2 weeks

    4. 4

      Pilot

      Three partners.

      VP of Sales 1 month

    5. 5

      Track

      Consultations by partner.

      Senior Data Engineer monthly

    6. 6

      Scale

      All willing partners.

      Business Development Representative 1 quarter

    First result
    1 quarter
    Cost
    Build time
    Owner
    Technical Sales Engineer

    Smallest test

    Add Patiently to one partner's email.

    Why it works

    Add an optional Patiently module to partner emails and SmartSpender, with partner approval and tracking, and let DirectPay handle payment for consultations where possible.

    Existing integrations are the fastest path from launch to partner distribution.

    Risks and how to handle them

    • Partner opt-in slow

      Lead with utilization data.

    Evidence

    • HiringBusiness Development Representative: Health-E Commerce "partners with Third Party Administrators (TPAs), Healthcare Partners and others" and serves "over 50 million consumers annually"; the BDR builds an outbound pipeline of new partners for the VP of Sales. A Technical Sales Engineer supports RFPs and demos for "FSA SmartSpender, Email-as-a-Service (EaaS), DirectPay, and related integrations".Source
    • Press releaseJuly 30, 2026: Health-E Commerce launched Patiently, its "first fully owned virtual care experience", with GLP-1s for medical weight loss and hormone replacement therapy for perimenopause and menopause; "By integrating with FSA Store and HSA Store, Patiently brings the entire health journey into one ecosystem" and the company "plans to add new care categories". The release links to fsastore.com/patiently/fsa-weight-loss.html and fsastore.com/patiently/menopause (one with .html, one without).Source
    • Press releaseMay 2026: Health-E Commerce exhibited as a Platinum sponsor at the Alegeus Partner Summit to show TPAs "integrations, eligibility education, and tools" that "drive stronger utilization of pre-tax health benefits".Source
  • 12

    Patiently plans to add care categories, and the operations role scales "our condition roadmap". Hearing aids already sell through Audien.

    Medium impactMedium effort First result in 2 quarters Manager or Senior Manager

    First action

    List eight candidate conditions.

    How to measure it

    Next condition live

    Now
    –
    Target
    1 condition
    By
    2 quarters

    Steps

    1. 1

      List

      Eight candidates.

      Manager or Senior Manager, Strategy & Operations - Telehealth 1 week

    2. 2

      Score

      Demand, eligibility, ops.

      Manager or Senior Manager, Strategy & Operations - Telehealth 2 weeks

    3. 3

      Pick

      Top one.

      VP of Marketing - Telehealth 1 week

    4. 4

      Partners

      Providers and pharmacy.

      Manager or Senior Manager, Strategy & Operations - Telehealth 1 quarter

    5. 5

      Launch plan

      Go-to-market playbook.

      VP of Marketing - Telehealth 1 month

    6. 6

      Review

      After 90 days.

      VP of Marketing - Telehealth quarterly

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Manager or Senior Manager, Strategy & Operations Telehealth

    Smallest test

    Score three conditions this month.

    Why it works

    Score candidate conditions on search demand, FSA/HSA eligibility, pharmacy and provider readiness, and fit with store categories; launch the top one with a test budget.

    A scored roadmap avoids launching conditions that cannot be marketed or fulfilled.

    Risks and how to handle them

    • Regulatory limits

      Include compliance in scoring.

    Evidence

    • HiringManager or Senior Manager, Strategy & Operations - Telehealth (posted October 15, 2026): Patiently is "a multi-condition telehealth business helping consumers use tax-advantaged healthcare dollars for treatment and care"; the role scales "our condition roadmap", moves patients "from intake through provider review, treatment, and ongoing care", and manages pharmacy and fulfillment partners against SLAs.Source
    • Press releaseJuly 30, 2026: Health-E Commerce launched Patiently, its "first fully owned virtual care experience", with GLP-1s for medical weight loss and hormone replacement therapy for perimenopause and menopause; "By integrating with FSA Store and HSA Store, Patiently brings the entire health journey into one ecosystem" and the company "plans to add new care categories". The release links to fsastore.com/patiently/fsa-weight-loss.html and fsastore.com/patiently/menopause (one with .html, one without).Source
    • Press releaseJune 29, 2026: a collaboration with Audien Hearing brings FSA- and HSA-eligible over-the-counter hearing aids to FSA Store and HSA Store, framed as making "telehealth services more readily available"; the boilerplate says the stores serve "the 70+ million consumers enrolled in pre-tax health and wellness accounts".Source
    • HiringVP of Marketing - Telehealth (posted September 25, 2026): grows Patiently "into new conditions and new distribution channels"; owns positioning, "go-to-market for each new condition and channel", demand and lifecycle across "paid, organic, content, partnerships, and B2B2C channels"; leads DTC while "partnering with Strategy and Sales on B2B growth", including "affiliate partnerships and core OTC products"; channel experience such as "employer/benefits, payer/PBM, retail/pharmacy" is a plus; works with Clinical, Compliance and Legal "to keep healthcare marketing accurate and compliant".Source
  • 13

    New telehealth buyers compare Ro, HealthEquity and others. Patiently can lean on FSA Store's eligibility guarantee and long history.

    Medium impactMedium effort First result in 1 quarter UX Designer

    First action

    Collect the facts from operations.

    How to measure it

    Intake completion

    Now
    –
    Target
    +10%
    By
    1 quarter

    Steps

    1. 1

      Gather facts

      Providers and pharmacies.

      Manager or Senior Manager, Strategy & Operations - Telehealth 1 week

    2. 2

      Write

      Plain language.

      UX Designer 1 week

    3. 3

      Review

      Compliance.

      Compliance 1 week

    4. 4

      Design

      Page and intake links.

      UX Designer 1 week

    5. 5

      Build

      Both stores.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 week

    6. 6

      Measure

      Completion rate.

      Sr. Manager or Director, Growth Marketing monthly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    UX Designer

    Smallest test

    Add a short FAQ to intake.

    Why it works

    Publish a page on providers, licensing, pharmacy partners, shipping, cancellation and the eligibility guarantee; link it from each step of intake.

    Clear answers to safety and payment questions raise intake completion.

    Risks and how to handle them

    • Over-promising

      Stick to verifiable facts.

    Evidence

    • Competitor researchRivals' own pages: Truemed, "save an average of 30% on eligible health purchases"; Sika, "Shop HSA/FSA-eligible wellness, fitness, and health products"; Ro, telehealth "for weight loss, sexual health, hair loss, fertility, & more". HealthEquity, an HSA administrator, launched a GLP-1 telehealth service payable with HSA funds in October 2025.Source
    • Patiently pagesPatiently weight-loss pages on HSA Store (as indexed by search): plans "starting at $199/month" for compounded semaglutide and $299 for compounded tirzepatide, subscription-based, with brand-name options; a note that eligibility "may vary by plan" and to check with the benefits administrator; care offered in all 50 states subject to licensure; and the required notice that compounded drugs are not FDA-reviewed.Source
    • HiringManager or Senior Manager, Strategy & Operations - Telehealth (posted October 15, 2026): Patiently is "a multi-condition telehealth business helping consumers use tax-advantaged healthcare dollars for treatment and care"; the role scales "our condition roadmap", moves patients "from intake through provider review, treatment, and ongoing care", and manages pharmacy and fulfillment partners against SLAs.Source
  • 14

    FSA Store features national brands and its own Caring Mill line, which donates with every sale.

    Medium impactLow effort First result in 1 quarter Senior Manager of E Commerce

    First action

    Design five bundles.

    How to measure it

    AOV

    Now
    –
    Target
    +8%
    By
    1 quarter

    Steps

    1. 1

      Design

      Five bundles.

      Senior Manager of E-Commerce 1 week

    2. 2

      Price

      Margin check.

      Senior Manager of E-Commerce 1 week

    3. 3

      Build

      Bundle pages.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 2 weeks

    4. 4

      Place

      Product pages.

      Senior Manager of E-Commerce 1 week

    5. 5

      Email

      Deadline flows.

      Lifecycle marketing lead 2 weeks

    6. 6

      Measure

      AOV.

      Senior Data Engineer monthly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Senior Manager of E Commerce

    Smallest test

    Launch one bundle.

    Why it works

    Create eligible bundles (first aid, sun care, cold season) mixing Caring Mill and name brands, show them on product pages and in deadline emails.

    Bundles raise order value and margin through the private label.

    Risks and how to handle them

    • Low uptake

      Test placement.

    Evidence

    • programmable.info scanfsastore.com homepage (as last scanned): featured brands include Chirp, Caring Mill, La Roche-Posay, Tylenol, CeraVe and hero.; a "Sign Up for Deadline Alerts®" page; an accessibility widget; Facebook, X and Instagram accounts. Plain automated requests to the homepage, the sitemap index, the help center and HSA Store now get a "Just a moment..." challenge page (HTTP 403), while robots.txt is open and lists the sitemap.Source
    • Health-E Commerce sitehealth-ecommerce.com homepage: "the only partner network of 250+ third-party administrators and more than 500 direct relationships with health and wellness brands"; the portfolio "consists of four brands" (FSA Store, HSA Store, WellDeserved Health, Caring Mill); FSA Store has "2,500+ eligible products ... and the web's most comprehensive eligibility list"; HSA Store serves "30+ million health savings account users".Source
    • HiringSenior Manager of E-Commerce: owns site strategy "for FSAstore and HSAstore" to improve "CVR, AOV, and overall revenue", personalized homepage, listing and product pages, "ML-driven recommendation models", and a personalization testing roadmap, on Salesforce Commerce Cloud. Engineering is also hiring a Salesforce Commerce Cloud full-stack developer, an associate architect, a senior QA engineer, a senior data engineer and a UX designer.Source
  • 15

    The e-commerce lead owns testing for FSAstore and HSAstore, and the growth lead runs Patiently's experiments. Separate roadmaps waste traffic.

    High impactMedium effort First result in 1 quarter Senior Manager of E Commerce

    First action

    Merge the two backlogs.

    How to measure it

    Tests completed

    Now
    –
    Target
    24 a quarter
    By
    2 quarters

    Steps

    1. 1

      Merge backlogs

      One list.

      Senior Manager of E-Commerce 1 week

    2. 2

      Prioritize

      Impact and effort.

      Senior Manager of E-Commerce 1 week

    3. 3

      Calendar

      Traffic allocation.

      Senior Manager of E-Commerce 1 week

    4. 4

      Run

      Weekly launches.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer weekly

    5. 5

      Report

      Monthly readout.

      Senior Data Engineer monthly

    6. 6

      Share

      Across teams.

      Senior Manager of E-Commerce monthly

    First result
    1 quarter
    Cost
    Testing tool
    Owner
    Senior Manager of E Commerce

    Smallest test

    Run one shared test.

    Why it works

    Run one backlog and calendar, share winning patterns between stores, and report every test against CVR, AOV or LTV.

    Shared learning doubles the value of each test.

    Risks and how to handle them

    • Test collisions

      Separate audiences.

    Evidence

    • HiringSenior Manager of E-Commerce: owns site strategy "for FSAstore and HSAstore" to improve "CVR, AOV, and overall revenue", personalized homepage, listing and product pages, "ML-driven recommendation models", and a personalization testing roadmap, on Salesforce Commerce Cloud. Engineering is also hiring a Salesforce Commerce Cloud full-stack developer, an associate architect, a senior QA engineer, a senior data engineer and a UX designer.Source
    • HiringSr. Manager or Director, Growth Marketing (posted September 28, 2026): "the first growth hire on the Patiently telehealth team", Health-E Commerce's "new telehealth brand helping people access FSA-eligible weight loss and wellness care". Owns "paid acquisition strategy and hands-on execution across Meta and Google", must "actively test new acquisition channels in order to diversify media mix", "Drive conversion rate optimization across the full funnel, from ad click to purchase" and lead "the site experimentation roadmap", with LTV:CAC and attribution fluency.Source
  • 16

    The Learning Center is award-winning and Patiently treats weight and menopause.

    Medium impactMedium effort First result in 1 quarter SEO and content lead

    First action

    Outline four guides.

    How to measure it

    Guide-sourced consultations

    Now
    –
    Target
    10% of total
    By
    2 quarters

    Steps

    1. 1

      Outline

      Four guides.

      SEO and content lead 1 week

    2. 2

      Write

      Expert-reviewed.

      SEO and content lead 1 month

    3. 3

      Review

      Compliance.

      Compliance 2 weeks

    4. 4

      Publish

      Both stores.

      SEO and content lead 1 week

    5. 5

      Link

      From products.

      Senior Manager of E-Commerce 1 week

    6. 6

      Measure

      Consultations.

      Sr. Manager or Director, Growth Marketing monthly

    First result
    1 quarter
    Cost
    Writing time
    Owner
    SEO and content lead

    Smallest test

    Publish one menopause guide.

    Why it works

    Write guides on using FSA/HSA funds for menopause care and weight management, with clear eligibility explanations and links to Patiently, reviewed by Compliance.

    Guides catch searchers early and convert them to consultations.

    Risks and how to handle them

    • Medical claims

      Clinician review.

    Evidence

    • Health-E Commerce siteAbout page: the company runs Tax-Free Better (TaxFreeBetter.com) to advocate for expanding tax-advantaged accounts, and says its "award-winning Learning Centers feature expert columns, Simple Guides and news updates" and account tools to plan contributions and remember plan dates.Source
    • Press releaseJuly 30, 2026: Health-E Commerce launched Patiently, its "first fully owned virtual care experience", with GLP-1s for medical weight loss and hormone replacement therapy for perimenopause and menopause; "By integrating with FSA Store and HSA Store, Patiently brings the entire health journey into one ecosystem" and the company "plans to add new care categories". The release links to fsastore.com/patiently/fsa-weight-loss.html and fsastore.com/patiently/menopause (one with .html, one without).Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    The VP role names employer and benefits channels, and WellDeserved Health already serves workplace wellness rewards.

    High impactHigh effort First result in 3 quarters VP of Marketing Telehealth

    First action

    Interview five benefits brokers.

    How to measure it

    Employers live

    Now
    –
    Target
    10
    By
    3 quarters

    Steps

    1. 1

      Interview

      Brokers.

      VP of Marketing - Telehealth 1 month

    2. 2

      Package

      Employer offer.

      VP of Marketing - Telehealth 1 month

    3. 3

      Pricing

      Per member.

      Finance 1 month

    4. 4

      Pilot

      Two employers.

      VP of Sales 1 quarter

    5. 5

      Report

      Outcomes.

      Senior Data Engineer quarterly

    6. 6

      Scale

      Brokers.

      VP of Sales 2 quarters

    First result
    3 quarters
    Cost
    Sales time
    Owner
    VP of Marketing Telehealth

    Smallest test

    Pitch one employer.

    Why it works

    Package Patiently for employers (eligibility, reporting, pricing), pitch brokers, and add a wellness-rewards path through WellDeserved Health.

    Employers pay for outcomes like weight management, opening a B2B line beside DTC.

    Risks and how to handle them

    • Long sales cycles

      Start with existing partners.

    Evidence

    • HiringVP of Marketing - Telehealth (posted September 25, 2026): grows Patiently "into new conditions and new distribution channels"; owns positioning, "go-to-market for each new condition and channel", demand and lifecycle across "paid, organic, content, partnerships, and B2B2C channels"; leads DTC while "partnering with Strategy and Sales on B2B growth", including "affiliate partnerships and core OTC products"; channel experience such as "employer/benefits, payer/PBM, retail/pharmacy" is a plus; works with Clinical, Compliance and Legal "to keep healthcare marketing accurate and compliant".Source
    • Health-E Commerce sitehealth-ecommerce.com homepage: "the only partner network of 250+ third-party administrators and more than 500 direct relationships with health and wellness brands"; the portfolio "consists of four brands" (FSA Store, HSA Store, WellDeserved Health, Caring Mill); FSA Store has "2,500+ eligible products ... and the web's most comprehensive eligibility list"; HSA Store serves "30+ million health savings account users".Source
    • HiringBusiness Development Representative: Health-E Commerce "partners with Third Party Administrators (TPAs), Healthcare Partners and others" and serves "over 50 million consumers annually"; the BDR builds an outbound pipeline of new partners for the VP of Sales. A Technical Sales Engineer supports RFPs and demos for "FSA SmartSpender, Email-as-a-Service (EaaS), DirectPay, and related integrations".Source
  • 18

    FSA Store calls its eligibility list the web's most comprehensive, and partners want integrations.

    High impactHigh effort First result in 4 quarters Senior Data Engineer

    First action

    Ask three partners if they would pay.

    How to measure it

    API customers

    Now
    –
    Target
    10
    By
    4 quarters

    Steps

    1. 1

      Interview

      Partners.

      Technical Sales Engineer 1 month

    2. 2

      Design API

      Schema.

      Senior Data Engineer 1 month

    3. 3

      Terms

      Legal.

      Legal 1 month

    4. 4

      Build

      API.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 quarter

    5. 5

      Pilot

      Three customers.

      VP of Sales 1 quarter

    6. 6

      Scale

      Sell.

      VP of Sales 2 quarters

    First result
    4 quarters
    Cost
    Engineering time
    Owner
    Senior Data Engineer

    Smallest test

    Share a sample file with one partner.

    Why it works

    Package the list as an API for TPAs, retailers and apps, with clear terms and attribution back to the stores.

    Data licensing creates revenue and spreads the brand as the reference source.

    Risks and how to handle them

    • Cannibalizes traffic

      Require attribution links.

    Evidence

    • Health-E Commerce sitehealth-ecommerce.com homepage: "the only partner network of 250+ third-party administrators and more than 500 direct relationships with health and wellness brands"; the portfolio "consists of four brands" (FSA Store, HSA Store, WellDeserved Health, Caring Mill); FSA Store has "2,500+ eligible products ... and the web's most comprehensive eligibility list"; HSA Store serves "30+ million health savings account users".Source
    • HiringBusiness Development Representative: Health-E Commerce "partners with Third Party Administrators (TPAs), Healthcare Partners and others" and serves "over 50 million consumers annually"; the BDR builds an outbound pipeline of new partners for the VP of Sales. A Technical Sales Engineer supports RFPs and demos for "FSA SmartSpender, Email-as-a-Service (EaaS), DirectPay, and related integrations".Source
    • programmable.info scanfsastore.com homepage (as last scanned): featured brands include Chirp, Caring Mill, La Roche-Posay, Tylenol, CeraVe and hero.; a "Sign Up for Deadline Alerts®" page; an accessibility widget; Facebook, X and Instagram accounts. Plain automated requests to the homepage, the sitemap index, the help center and HSA Store now get a "Just a moment..." challenge page (HTTP 403), while robots.txt is open and lists the sitemap.Source
  • 19

    The VP role lists retail and pharmacy channels, and FSA Store sells national OTC brands.

    High impactHigh effort First result in 3 quarters VP of Marketing Telehealth

    First action

    Shortlist three brand partners.

    How to measure it

    Brand-referred consultations

    Now
    –
    Target
    1,000 a quarter
    By
    3 quarters

    Steps

    1. 1

      Shortlist

      Brand partners.

      VP of Marketing - Telehealth 1 month

    2. 2

      Terms

      Referral model.

      VP of Marketing - Telehealth 1 month

    3. 3

      Compliance

      Review.

      Compliance 1 month

    4. 4

      Pilot

      One brand.

      VP of Marketing - Telehealth 1 quarter

    5. 5

      Measure

      Consultations.

      Senior Data Engineer monthly

    6. 6

      Expand

      More partners.

      VP of Marketing - Telehealth 2 quarters

    First result
    3 quarters
    Cost
    Partner fees
    Owner
    VP of Marketing Telehealth

    Smallest test

    Pilot with one brand.

    Why it works

    Partner with a brand or pharmacy to place Patiently referrals with eligible products, starting online with brand partners.

    Referrals where people already buy health products reach intent cheaply.

    Risks and how to handle them

    • Brand conflicts

      Choose complementary categories.

    Evidence

    • HiringVP of Marketing - Telehealth (posted September 25, 2026): grows Patiently "into new conditions and new distribution channels"; owns positioning, "go-to-market for each new condition and channel", demand and lifecycle across "paid, organic, content, partnerships, and B2B2C channels"; leads DTC while "partnering with Strategy and Sales on B2B growth", including "affiliate partnerships and core OTC products"; channel experience such as "employer/benefits, payer/PBM, retail/pharmacy" is a plus; works with Clinical, Compliance and Legal "to keep healthcare marketing accurate and compliant".Source
    • programmable.info scanfsastore.com homepage (as last scanned): featured brands include Chirp, Caring Mill, La Roche-Posay, Tylenol, CeraVe and hero.; a "Sign Up for Deadline Alerts®" page; an accessibility widget; Facebook, X and Instagram accounts. Plain automated requests to the homepage, the sitemap index, the help center and HSA Store now get a "Just a moment..." challenge page (HTTP 403), while robots.txt is open and lists the sitemap.Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    Health-E Commerce runs Tax-Free Better to advocate for expanding tax-advantaged accounts. Supporters are engaged account holders.

    Medium impactLow effort First result in 1 quarter Lifecycle marketing lead

    First action

    Add an opt-in to the advocacy form.

    How to measure it

    Advocacy opt-ins

    Now
    –
    Target
    5,000 a year
    By
    4 quarters

    Steps

    1. 1

      Add opt-in

      Form.

      Lifecycle marketing lead 1 day

    2. 2

      Welcome

      Series.

      Lifecycle marketing lead 1 week

    3. 3

      Win updates

      Emails.

      Lifecycle marketing lead quarterly

    4. 4

      Guides

      Linked.

      SEO and content lead 2 weeks

    5. 5

      Promote

      Social.

      Lifecycle marketing lead monthly

    6. 6

      Measure

      Opt-ins.

      Senior Data Engineer monthly

    First result
    1 quarter
    Cost
    $0
    Owner
    Lifecycle marketing lead

    Smallest test

    Add the opt-in.

    Why it works

    Invite supporters to opt in to FSA Store and HSA Store news, report advocacy wins to them, and link eligibility changes to shopping guides.

    Advocacy supporters are high-intent and loyal.

    Risks and how to handle them

    • Mixed purposes

      Separate consent clearly.

    Evidence

    • Health-E Commerce siteAbout page: the company runs Tax-Free Better (TaxFreeBetter.com) to advocate for expanding tax-advantaged accounts, and says its "award-winning Learning Centers feature expert columns, Simple Guides and news updates" and account tools to plan contributions and remember plan dates.Source
  • 21

    Search results for Patiently also show pages from a non-production copy of the HSA Store storefront. Test copies in search split rankings and can show shoppers outdated prices or offers.

    Medium impactLow effort First result in 2 weeks Salesforce Commerce Cloud

    First action

    Search for the store names on non-production hosts and list results.

    How to measure it

    Indexed test pages

    Now
    –
    Target
    0
    By
    30 days

    Steps

    1. 1

      List results

      Search for test hosts.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 day

    2. 2

      Restrict access

      Authentication on test environments.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 day

    3. 3

      Noindex

      All non-production.

      Salesforce Commerce Cloud (SFCC) Full Stack Developer 1 day

    4. 4

      Request removal

      Search Console.

      SEO and content lead 1 day

    5. 5

      Release check

      Automated test.

      Sr. QA Engineer 1 week

    6. 6

      Monitor

      Monthly search.

      SEO and content lead monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Salesforce Commerce Cloud (SFCC) Full Stack Developer

    Smallest test

    Add authentication to the test storefront.

    Why it works

    Put non-production storefronts behind authentication or noindex, request removal of indexed test pages, and add a release check so test environments never become public.

    Only the live stores should rank and collect traffic.

    Risks and how to handle them

    • Blocking partner testing

      Give partners logins.

    Evidence

    • Search resultsGoogle search results for Patiently also return pages from a non-production copy of the HSA Store storefront (a Salesforce Commerce Cloud test environment) carrying the Patiently banner.Source
    • HiringSenior Manager of E-Commerce: owns site strategy "for FSAstore and HSAstore" to improve "CVR, AOV, and overall revenue", personalized homepage, listing and product pages, "ML-driven recommendation models", and a personalization testing roadmap, on Salesforce Commerce Cloud. Engineering is also hiring a Salesforce Commerce Cloud full-stack developer, an associate architect, a senior QA engineer, a senior data engineer and a UX designer.Source
More example playbooks and reviews

More growth playbooks

Other companies we have researched, each read from what they are hiring for.

  • Brickanta growth strategyAn agentic AI platform for construction teams that reads project documents from tender to handover: bid/no-bid tender reports, contract…22 growth ideas
  • Capco growth strategyA global management and technology consultancy, part of Wipro, for financial services (banking, payments, capital markets, insurance…21 growth ideas
  • K.G. Stevens growth strategyA Milwaukee countertop fabricator and installer of quartz, natural stone, solid surface and porcelain, with an 8,000 square foot showroom…23 growth ideas
  • Minicor growth strategyTurns legacy Windows desktop software with no usable API (EHRs, ERPs, WMS, dealer systems) into API endpoints. Agents learn the software…22 growth ideas
  • LaunchDarkly growth strategyA runtime control platform: feature flags, progressive delivery, experimentation, observability and AgentControl for configuring…23 growth ideas
  • Eddie Bauer growth strategyA Seattle outdoor apparel brand founded in 1920, known for the first US quilted down jacket (the Skyliner). Since all its US and Canadian…22 growth ideas
  • Brickwise AI growth strategyAn AI property manager, Alice, that answers tenants by phone, SMS, WhatsApp and email and runs maintenance, leasing, rent collection…24 growth ideas
  • CreatorIQ growth strategyAn enterprise creator marketing platform and data layer (the Creator Graph) for discovery, campaign management, payments, measurement…22 growth ideas

See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. FSA Store (Health-E Commerce) did not commission, review or endorse it, and Programmable is not affiliated with FSA Store (Health-E Commerce). Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how FSA Store (Health-E Commerce) runs its business.

Something wrong, or do you represent FSA Store (Health-E Commerce)? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Partner pitch for Patiently, AI readability, consistent company facts, the payment answer before intake, URL and tracking clean-up, speed; audit test storefronts.

  2. Days 31 to 6011 ideas

    Cross-sell, year-round deadline flows, new HSA owners, ad certifications, partner tools, condition scoring, trust page, bundles, experiments, guides; advocacy opt-ins.

  3. Days 61 to 903 ideas

    Commit to employers, the eligibility data service and retail referrals.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value every product is guaranteed eligible. The most cited problem: unsure what an FSA or HSA covers.

  • Clear eligibility answers
  • Losing unspent FSA money
  • In their words: “eligible”

Market

Competitive landscape

4 competitors compared: Truemed, Sika, Ro and HealthEquity.

  • Gap to exploit: Telehealth bundled with eligible products
  • Truemed: No owned store breadth
  • Sika: Younger brand

Hiring signals

Health-E Commerce is building Patiently into a multi-condition telehealth brand: a VP of Marketing for go-to-market across conditions and channels including employers and partners (ideas 1, 3, 17, 19), a first growth…

  • VP of Marketing - Telehealth: New conditions and channels, DTC and B2B. Ideas 1, 17, 19.
  • Sr. Manager or Director, Growth Marketing: First Patiently growth hire: paid and CRO. Ideas 4, 5, 10.
  • Manager or Senior Manager, Strategy & Operations - Telehealth: Scaling the condition roadmap. Idea 12.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
ProgrammableMarketing
ExamplesLeaderboardsProductsTermsPrivacyCookiesDPALegalContact

© 2026 AI-Powered Growth Intelligence