Form3 says it serves 40+ customers and half of UK banks, and its press releases name Barclays, Santander, JP Morgan, Klarna, Mollie, Ebury, GoCardless and more. But the Customer Stories page shows just two stories, Nationwide and SumUp, both UK. There is no US story, even though the US team is hiring for live FedNow and RTP products and the new marketing lead is asked to build account-based programmes for strategic accounts. A US bank visiting the site finds no peer.
First action
List every customer already named in a press release and group them by region and scheme.
How to measure it
Contact requests from story pages
- Now
- –
- Target
- 25 a quarter
- By
- 2 quarters
Steps
Inventory
Customers named in press releases, by region, scheme and type.
Senior Digital Marketing Manager 2 days
Template
Problem, schemes, go-live time, result, quote.
Product Marketing 2 days
Rewrite ten
From existing press releases and testimonials.
Product Marketing 2 weeks
Two US stories
FedNow and RTP customers, with the US product team.
Senior Business Analyst - US Payments 1 month
Add filters
Region, scheme and customer type on Customer Stories.
Website Developer 1 week
Link from solutions
Right stories on every region and scheme page.
Website Developer 2 days
Sales versions
One-page PDF per story for account-based outreach.
Senior Digital Marketing Manager 1 week
Measure
Story views on the path to a contact request.
Reporting & Data Analyst monthly
Why it works
Turn the 53 press releases into a proof library: one page per customer that was announced (problem, schemes connected, time to go live, quote), filterable by region, scheme and customer type (Tier 1 bank, building society, fintech, sponsor bank). Write the first two US stories with the FedNow and RTP product team. Link the right stories from each region and scheme page, and give sales a one-page PDF version of each for account-based outreach.
Payments buyers are cautious and buy on peer proof. The facts are already public in Form3's own press releases, so the first ten pages mostly need rewriting, not new approvals. Every account-based campaign the new hire runs then has proof for that segment.
Ready to use
ChecklistCustomer story template
Customer / type / region Schemes connected (e.g. FedNow, RTP, FPS, Bacs, SEPA Instant, VoP) The problem in one sentence What Form3 replaced or added Time from signature to go-live One measured result One quote from the customer Related scheme page and simulator link
Risks and how to handle them
Customers will not approve new detail
Start with what their press releases already say.
US customers prefer to stay anonymous
Publish anonymised stories with scheme and size.
Evidence
- Your websiteThe Customer Stories page shows two stories, Nationwide and SumUp (both UK), plus a Lloyds Banking Group quote. The sitemap has six short testimonial pages (SumUp, Klarna, Lloyds, Barclays, Nationwide, Informed UI). There is no US customer story.Source
- Your websiteThe sitemap lists 53 press releases, many naming customers that went live or selected Form3: Ebury, Mollie, GoCardless (Bacs), IFX Payments (Verification of Payee), Klarna, Currencycloud, LHV, Aion Bank, SumUp, Barclays SEPA, plus FedNow certification, the FedNow pilot and partnerships with Thought Machine, Mambu, BPC and Accenture.Source
- Your websitePress release, September 23, 2026: Form3 launched "AI agent-ready payments infrastructure", starting with a read-only Model Context Protocol (MCP) adaptor that lets authorised AI agents retrieve and interpret payment information "while simultaneously keeping the AI outside of the payment flow". It says Form3 is "Trusted by Tier 1 banks like Barclays, Santander and JP Morgan, as well as leading fintechs Klarna, Mollie and SumUp".Source
- Your websiteHomepage (checked October 23, 2026): "5 billion transactions processed annually", "50%+ of UK banks on board", "90%+ of UK payments market accessible through a single API", "40+ global customers"; four platform features (Payments Processing & Gateway, Orchestration & Intelligent Routing, Payments Simulator, Sponsor Bank Enablement); regional sections for the United States, Europe and the United Kingdom; ISO 27001, SOC 2 Type II, ISO 22301 and ISAE 3402 badges; four award tiles.Source
- HiringSenior Digital Marketing Manager (remote UK and US, posted October 19, 2026), reporting to the Marketing Director: "lead Form3's digital growth and demand generation strategy", "Build account-based marketing programmes for high-value prospects and strategic accounts", "Use AI, automation and marketing technology to improve targeting, personalisation, lead generation and campaign performance" and "Improve website performance, conversion rates, user journeys". Tools named: Salesforce, Pardot, Salesloft, Cognism, ZoomInfo. Hiring from the UK and five US states.Source
- HiringUS build-out: a Senior Business Analyst - US Payments (remote US/Canada, travel "primarily to New York") for "our live FedNow and RTP solutions" and "the build of new ACH and Fedwire gateway capabilities", and a Senior Software Developer (Go) - US Payments contract role in Canada.Source