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  • This quarter · 11
  • Big bets · 5
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Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. Boulevard
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growth playbook · Oct 22, 2026

joinblvd.com (opens in a new tab)

Boulevard growth playbook

Diagnosis

Boulevard is a fast-growing platform for self-care businesses (40,000+ professionals, millions of appointments a month) with strong franchise proof and a new AI receptionist. Its hiring shows the next push: a first SEO/AEO Manager to win Google and AI answers, a first Community Manager for reviews and an owned community, a GTM Engineer and enablement for outbound, and product bets on AI, commerce and franchises.

The site needs care before that push: two customer stories repeat another customer's numbers, 28 sitemap URLs redirect, comparison pages miss Fresha, Square and Mindbody and quote old prices, and fast-growing verticals like waxing and sauna have no page.

This playbook fixes the proof and the comparisons first, then builds vertical pages, switch-based outbound, a franchise hub, Beau's calculator and community, and bets on platform benchmarks and AI-assistant booking.

Growth Score

7/10

Biggest Opportunity

Become the answer owners and AI assistants find for every self-care vertical and every "switch from" search, backed by verified customer proof.

Biggest Risk

Zenoti, Mangomint, Vagaro, GlossGenius, Fresha and Square compete hard on price and features; proof that looks copied or out of date makes Boulevard's premium price harder to defend.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Fix the customer stories that repeat another customer's numbers, before answer engines repeat them

    Pull SAUNA HOUSE's and Heyday's real before-and-after numbers from their Boulevard reports.

    High impact First result in 2 weeks
  2. 2

    Take the 28 redirecting URLs out of the sitemap

    Export the 28 redirecting URLs and remove them.

    Medium impact First result in 2 weeks
  3. 3

    Add Boulevard vs Fresha, Square Appointments and Mindbody/Booker pages, and link all comparisons from the footer

    Pull the systems named most often as "previous software" in last quarter's closed deals.

    High impact First result in 1 month

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

    1 of these are things Programmable can build and run for you.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 11Fill-ins · 4Reconsider · 5
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    The SAUNA HOUSE story shows exactly the same four results as Hello Sugar (88% sales volume, 57% appointments, 60% membership redemptions, 3x faster booking), and its title now claims "Grew Sales 88%" while the text only measures 200+ appointments and $12,000 from campaigns. The new Heyday story repeats Hairroin's three figures (57%, 30 hours, 20%). The new SEO/AEO Manager is hired to get Boulevard cited by ChatGPT and AI Overviews, and the new Community Manager to own reputation: proof that looks copied is the first thing a skeptical owner, a rival's rep or an AI summary will pick up.

    High impactLow effort First result in 2 weeks SEO/AEO Manager

    First action

    Pull SAUNA HOUSE's and Heyday's real before-and-after numbers from their Boulevard reports.

    How to measure it

    Stories with a dated, verified proof panel

    Now
    –
    Target
    All 34
    By
    30 days

    Steps

    1. 1

      Pull the reports

      Real before-and-after figures for SAUNA HOUSE and Heyday.

      Customer Success Manager 2 days

    2. 2

      Fix the two pages

      Proof panel, title and meta description.

      Content & Web team 1 day

    3. 3

      Audit the rest

      Every proof figure against source data.

      SEO/AEO Manager 1 week

    4. 4

      Add "measured over"

      Period and baseline under each panel.

      Content & Web team 1 week

    5. 5

      Add structured data

      Organization, review and article markup on stories.

      SEO/AEO Manager 3 days

    6. 6

      Template check

      Proof figures need a source link before publishing.

      Marketing Operations 1 day

    7. 7

      Tell the customers

      Send each brand its corrected story to share.

      Community Manager 1 week

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    SEO/AEO Manager

    Smallest test

    Fix SAUNA HOUSE and Heyday this week and re-check how ChatGPT summarizes them.

    Why it works

    Audit all 34 customer stories: check every proof figure against the customer's Boulevard reports, restore SAUNA HOUSE's and Heyday's own results, fix titles and meta descriptions to match, and add a "measured over" line (period, before and after) under each panel. Then mark each story up with structured data so answer engines quote the verified figure, and make the check a step in the story template so it cannot happen again.

    Customer stories are Boulevard's strongest demo driver in a category where every rival claims growth. Verified, specific numbers are what AI answers and buyers trust; repeated numbers undo that trust for every story on the site.

    Ready to use

    ChecklistCustomer story proof check

    [ ] Every figure traced to a Boulevard report
    [ ] Period and baseline stated
    [ ] Title and meta description match the panel
    [ ] No figure reused from another story
    [ ] Customer approved the final numbers
    [ ] Structured data added
    [ ] Story linked from its vertical page

    Risks and how to handle them

    • Some old figures cannot be verified

      Replace them with what can be shown today, dated.

    • Customers dislike re-approval

      Change only the numbers and send a one-line summary.

    Evidence

    • Your websiteCustomer stories, checked October 21, 2026: the SAUNA HOUSE story's "Less talk, more proof" panel shows "88 % Increase in sales volume 57 % Increase in appointments 60 % Increase in membership redemptions 3 x Faster online booking time", the same four figures as the Hello Sugar story (a waxing franchise of 105+ locations). The SAUNA HOUSE text itself only measures "over 200 completed appointments and more than $12,000 in associated sales" from automated campaigns over two months, yet its page title says it "Grew Sales 88%".Source
    • Your websiteThe Heyday story (published October 16, 2026; "35+ Locations") shows "57 % Increase in appointment bookings 30 Hours per month saved in labor time 20 % Increase in service revenue"; the Hairroin Salon story (June 2026) shows "30 hrs Admin time saved per month 57 % Increase in bookings 20 % Increase in service revenue". Of 22 stories with a proof panel, six use the figure 57%.Source
    • HiringSEO/AEO Manager (remote US, posted October 6, 2026): owns "how Boulevard gets found and chosen, whether that's a Google search result or an answer inside ChatGPT", measured on "MQLs and demos"; leads technical SEO ("structured data/schema markup, Core Web Vitals, crawl and indexing health"), "answer-first" content for AI Overviews, ChatGPT, Perplexity and Gemini, and "keyword research, entity mapping, and intent analysis", "ideally building search TAMs".Source
    • HiringCommunity Manager (remote US, posted October 20, 2026): "the first person at Boulevard dedicated to our owned customer community"; will "figure out where our salon, spa, medspa, and wellness customers already gather online", launch an owned community, "own our reputation on review sites" ("Monitor and respond to reviews on sites like G2, Capterra, and Trustpilot") and define the influencer program. A plus: "launching or managing a branded Reddit presence" and managing feedback from Facebook groups.Source
  • 02

    Of 580 URLs in Boulevard's sitemaps, 28 answer with a redirect, including nine old "case-study-" addresses of stories that are also listed at their new address. Search engines spend crawl on duplicates instead of the 401 posts and new stories.

    Medium impactLow effort First result in 2 weeks SEO/AEO Manager

    First action

    Export the 28 redirecting URLs and remove them.

    How to measure it

    Share of sitemap URLs answering 200

    Now
    –
    Target
    100%
    By
    2 weeks

    Steps

    1. 1

      List redirects

      The 28 URLs and their targets.

      SEO/AEO Manager 1 hour

    2. 2

      Fix the generator

      Only live, canonical pages.

      Web engineering 1 day

    3. 3

      Resubmit

      Both sitemaps in Search Console.

      SEO/AEO Manager 1 hour

    4. 4

      Update internal links

      Point old links at new addresses.

      Content & Web team 1 day

    5. 5

      Add a check

      Weekly crawl of the sitemap.

      Marketing Operations 2 hours

    6. 6

      Watch indexing

      Indexed pages by section.

      SEO/AEO Manager weekly

    First result
    2 weeks
    Cost
    $0
    Owner
    SEO/AEO Manager

    Smallest test

    Remove the nine case-study duplicates first.

    Why it works

    Remove every redirecting and duplicate URL from both sitemaps, generate the sitemap only from pages that answer 200 with a self-canonical, and add a weekly check that fails when a redirect slips back in.

    A clean sitemap is the cheapest technical SEO win and the SEO/AEO role owns "crawl and indexing health".

    Risks and how to handle them

    • Redirects still needed for old links

      Keep the redirects; remove only the sitemap entries.

    Evidence

    • Your websiteSitemap (sitemap-0.xml and server-sitemap.xml, 580 unique URLs, checked October 21, 2026): 401 blog posts, 53 customer-story entries, 21 feature pages, 19 guides, 10 tools, 6 comparison pages. 28 listed URLs answer with a 308 redirect, including nine "/customer-stories/case-study-..." duplicates of stories listed under their new address and 19 old blog URLs.Source
    • HiringSEO/AEO Manager (remote US, posted October 6, 2026): owns "how Boulevard gets found and chosen, whether that's a Google search result or an answer inside ChatGPT", measured on "MQLs and demos"; leads technical SEO ("structured data/schema markup, Core Web Vitals, crawl and indexing health"), "answer-first" content for AI Overviews, ChatGPT, Perplexity and Gemini, and "keyword research, entity mapping, and intent analysis", "ideally building search TAMs".Source
  • 03

    Boulevard has six comparison pages but none for Fresha, Square Appointments or Mindbody/Booker, three of the systems salon and spa owners leave most often, and the footer links only four of the six. Comparison searches are where buyers decide.

    High impactMedium effort First result in 1 month SEO/AEO Manager

    First action

    Pull the systems named most often as "previous software" in last quarter's closed deals.

    How to measure it

    Demos from comparison pages

    Now
    –
    Target
    +40%
    By
    90 days

    Steps

    1. 1

      Pick rivals

      From closed-won "previous system" data.

      Product Marketing 1 day

    2. 2

      Check facts

      Current pricing and features of each rival.

      Product Marketing 3 days

    3. 3

      Write pages

      Same format as the Vagaro page.

      Content & Web team 1 week

    4. 4

      Legal review

      Claims and trademarks.

      Legal 3 days

    5. 5

      Link them

      Footer, pricing page and data migration page.

      SEO/AEO Manager 1 day

    6. 6

      Track

      Demos and source system per page.

      Marketing Operations monthly

    7. 7

      Refresh

      Quarterly price check.

      Product Marketing quarterly

    First result
    1 month
    Cost
    Staff time only
    Owner
    SEO/AEO Manager

    Smallest test

    Publish the Fresha page first and compare its demo rate.

    Why it works

    Write three fair comparisons in the existing format (pricing, booking, marketplace, payments, memberships, reporting, switching help), add the two missing pages to the footer, and give each a data-migration offer and a demo form that records the system being replaced.

    High-intent comparison pages convert at several times blog rates, and they also teach answer engines how Boulevard differs.

    Risks and how to handle them

    • Rival prices change

      Date every table and recheck each quarter.

    Evidence

    • Your websiteComparison pages: Boulevard vs AestheticsPro, GlossGenius, Mangomint, Meevo, Vagaro and Zenoti; the footer links only four (Zenoti, Mangomint, Meevo, Vagaro). No page compares Boulevard with Fresha, Square Appointments or Mindbody/Booker; Mindbody appears only in a blog post on alternatives. The Vagaro page prices Boulevard at "$176/month/location for small businesses, $293/month/location for premier accounts".Source
    • Competitor researchRivals' own homepages: Zenoti "helps 30,000+ beauty, wellness & fitness businesses grow with AI"; Fresha, "Instantly book salons and spas nearby" (a consumer marketplace); Square Appointments, "Free Online Booking and Scheduling Software"; GlossGenius for "Businesses in Beauty, Health & Wellness"; Mangomint, "the highest rated scheduling software" for salons, spas and med spas.Source
    • HiringSEO/AEO Manager (remote US, posted October 6, 2026): owns "how Boulevard gets found and chosen, whether that's a Google search result or an answer inside ChatGPT", measured on "MQLs and demos"; leads technical SEO ("structured data/schema markup, Core Web Vitals, crawl and indexing health"), "answer-first" content for AI Overviews, ChatGPT, Perplexity and Gemini, and "keyword research, entity mapping, and intent analysis", "ideally building search TAMs".Source
    • HiringRevenue Enablement Manager, Sales (posted October 16, 2026): sales methodology "a blend of Sandler and Challenger"; "Use AI to help sellers practice and prepare, from role-play simulations and coaching experiences to knowledge hubs with talk tracks, objection responses, and competitive insights"; measured on "time to productivity, win rates, sales velocity, and quota attainment". A Sales Development Representative (posted September 30) runs outbound "email, phone, social" and books demos for AEs, with beauty and medspa experience a plus.Source
  • 04

    The Vagaro comparison prices Boulevard at $176 and $293 per location; the pricing page shows Essentials at $143 and Premier at $234 (normally $293), and Prestige as most popular at $328. A buyer who reads both sees two price lists.

    Medium impactLow effort First result in 2 weeks Product Marketing

    First action

    List every page that names a Boulevard price.

    How to measure it

    Pages quoting current prices

    Now
    –
    Target
    100%
    By
    2 weeks

    Steps

    1. 1

      Find prices

      Search the site for "$" next to plan names.

      Content & Web team 2 hours

    2. 2

      Single source

      One price component for all pages.

      Web engineering 2 days

    3. 3

      Update pages

      Comparisons, guides, worth-it page.

      Content & Web team 1 day

    4. 4

      Add date

      "Prices as of" line.

      Content & Web team 1 hour

    5. 5

      Brief sales

      Same numbers in competitor comparisons.

      Revenue Enablement Manager (Sales) 1 hour

    6. 6

      Check monthly

      After each pricing change.

      Product Marketing monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Product Marketing

    Smallest test

    Fix the Vagaro page today.

    Why it works

    Pull prices into comparison pages from one shared source (the pricing page's data), show "from" prices with the plan name, and link to /pricing for the current offer. Do the same in guides and the "Is Boulevard worth it?" page.

    Price consistency removes an easy objection and stops answer engines quoting stale numbers.

    Risks and how to handle them

    • Promotions end

      Show list prices on comparisons and offers only on /pricing.

    Evidence

    • Your websiteComparison pages: Boulevard vs AestheticsPro, GlossGenius, Mangomint, Meevo, Vagaro and Zenoti; the footer links only four (Zenoti, Mangomint, Meevo, Vagaro). No page compares Boulevard with Fresha, Square Appointments or Mindbody/Booker; Mindbody appears only in a blog post on alternatives. The Vagaro page prices Boulevard at "$176/month/location for small businesses, $293/month/location for premier accounts".Source
    • Your websitePricing page: Essentials "$ 143 /mo for 1 location", up to 5 providers; Premier "$ 234 * /mo per location (Normally $ 293 )"; Prestige "Most Popular", "$ 328 * /mo per location (Normally $ 410 )"; a limited-time "fall pricing" offer for new customers; add-ons such as Forms from $65 and QuickBooks at $45 per location per month, email blasts at $0.01 each. Every plan button says "Get a demo"; there is no free trial.Source
  • 05

    The homepage leads with Capterra, Software Advice and G2 awards, and the new Community Manager will own review sites. Prospects read the replies as much as the reviews.

    Medium impactLow effort First result in 1 month Community Manager

    First action

    Read the last 30 reviews on each site and reply to any without an answer.

    How to measure it

    Reviews answered within 2 days

    Now
    –
    Target
    95%
    By
    60 days

    Steps

    1. 1

      Set alerts

      All three sites.

      Community Manager 1 day

    2. 2

      Write guidelines

      Tone and escalation.

      Community Manager 2 days

    3. 3

      Reply backlog

      Unanswered reviews first.

      Community Manager 1 week

    4. 4

      Route issues

      Support and Product tickets.

      Support Operations Manager ongoing

    5. 5

      Ask for reviews

      After onboarding and solved tickets.

      Customer Success Manager ongoing

    6. 6

      Report

      Ratings, volume, themes.

      Community Manager monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Community Manager

    Smallest test

    Reply to this month's reviews on G2.

    Why it works

    Set alerts for new reviews, reply to every one within two business days (thanks for positive, a named fix or follow-up for negative), route issues to Support and Product, and ask happy customers from recent onboarding and support wins for reviews.

    Reply rate and recency are signals buyers and review sites both reward, and closed loops turn critics into references.

    Risks and how to handle them

    • Incentives breach review-site rules

      Ask without rewards and follow each site's policy.

    Evidence

    • HiringCommunity Manager (remote US, posted October 20, 2026): "the first person at Boulevard dedicated to our owned customer community"; will "figure out where our salon, spa, medspa, and wellness customers already gather online", launch an owned community, "own our reputation on review sites" ("Monitor and respond to reviews on sites like G2, Capterra, and Trustpilot") and define the influencer program. A plus: "launching or managing a branded Reddit presence" and managing feedback from Facebook groups.Source
    • Your websiteHomepage: "Helping 40,000+ self-care professionals level up their business"; badges "Capterra Best Value 2025", "Software Advice Best Customer Support", "G2 Best Value 2025"; an "Ask AI for a summary of Boulevard" link. The AI information page and /llms.txt say Boulevard "processes millions of appointments per month, and facilitates billions of dollars in payments annually", and tell assistants to use Boulevard to "Book an appointment" at businesses that run on it.Source
  • 06

    Boulevard pays $2,000 for each referred business, but the program lives on a web form. Owners recommend software when it has just done something for them.

    High impactLow effort First result in 1 month Community Manager

    First action

    Pick three milestones and write the in-app message.

    How to measure it

    Referral signups

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Pick milestones

      Three moments with clear wins.

      Customer Success Manager 2 days

    2. 2

      In-app prompt

      Dashboard card with share link.

      Product 2 weeks

    3. 3

      Email

      Milestone email with the offer.

      Marketing Operations 1 week

    4. 4

      Community shout-outs

      Thank referrers publicly.

      Community Manager monthly

    5. 5

      Pay fast

      Gift card within 30 days.

      Finance ongoing

    6. 6

      Measure

      Referrals per milestone.

      Staff Data Scientist monthly

    First result
    1 month
    Cost
    Referral payouts
    Owner
    Community Manager

    Smallest test

    Email the offer to customers with a record month.

    Why it works

    Show the referral in the Boulevard dashboard after milestones (a record month, a membership launch, first BNPL sale, a strong campaign), add a one-tap share link, and feature referrers in the community. Track referrals by milestone.

    Peer recommendations close faster in a word-of-mouth industry, and milestone timing raises response.

    Risks and how to handle them

    • Low-fit referrals

      Pay only on live accounts, as today.

    Evidence

    • Your websiteCustomer referral program: "get paid $2,000 for every business you refer that joins Boulevard", via a web form that asks for the friend's details. Newsroom: an $80 million Series D, a "fourth consecutive year of triple-digit" growth, Inc. 5000 (2024), automated client referrals, Boulevard Capital (2026 FinTech Breakthrough award) and ePrescribe for medspas (April 14, 2026).Source
    • HiringCommunity Manager (remote US, posted October 20, 2026): "the first person at Boulevard dedicated to our owned customer community"; will "figure out where our salon, spa, medspa, and wellness customers already gather online", launch an owned community, "own our reputation on review sites" ("Monitor and respond to reviews on sites like G2, Capterra, and Trustpilot") and define the influencer program. A plus: "launching or managing a branded Reddit presence" and managing feedback from Facebook groups.Source
    • Your websiteAI Receptionist page, "Meet Beau": answers calls "24/7", can be "always-on, backup for unanswered calls, or after-hours only", "already knows your service menu, hours, location info, and policies", and hands off with "a clear summary and any action items". The site also sells Buy Now, Pay Later with a marketing kit for customers, Capital, Memberships and Loyalty.Source

This quarter 11

The core plays for the next three months.

  • 07

    Boulevard has pages for six verticals but none for waxing, lash and brow, or sauna and hot/cold therapy, although Hello Sugar (105+ waxing locations) and SAUNA HOUSE are flagship customers. Mangomint names hair removal and tattoo studios on its homepage. These are fast-growing, membership-driven formats that match Boulevard's strengths.

    High impactMedium effort First result in 2 months SEO/AEO Manager

    First action

    Pull search volume for "waxing salon software", "lash software" and "sauna booking software".

    How to measure it

    Demos from vertical pages

    Now
    –
    Target
    60 a month
    By
    2 quarters

    Steps

    1. 1

      Size demand

      Keyword and prompt research per vertical.

      SEO/AEO Manager 1 week

    2. 2

      Pick two

      Highest demand and best fit.

      Product Marketing 2 days

    3. 3

      Write pages

      Workflows, proof, FAQ.

      Content & Web team 3 weeks

    4. 4

      Add stories

      One customer per vertical.

      Customer Success Manager 1 month

    5. 5

      Build lists

      Target businesses per vertical.

      GTM Engineer 2 weeks

    6. 6

      Outbound

      Vertical sequences.

      Sales Development Representative ongoing

    7. 7

      Measure

      Rankings, citations, demos.

      SEO/AEO Manager monthly

    First result
    2 months
    Cost
    Content and design time
    Owner
    SEO/AEO Manager

    Smallest test

    Publish the waxing page with Hello Sugar.

    Why it works

    Size each vertical's search demand (the "search TAM" the SEO/AEO role asks for), build a solutions page per vertical with its own workflows (memberships, quick services, room booking), the matching customer story, and an FAQ written answer-first. Give SDRs a list per vertical.

    Vertical pages rank for "[vertical] software" searches that general salon pages miss, and they show buyers Boulevard knows their business.

    Risks and how to handle them

    • Thin pages

      Only launch verticals with a customer story.

    Evidence

    • Your websiteSolutions pages exist for medspa, salon, spa, barber, massage and nail salon, plus multi-location, franchise and enterprise. There is no page for waxing, lash and brow, sauna and hot/cold therapy, or tattoo studios, although Hello Sugar (waxing) and SAUNA HOUSE (sauna) are featured customers; lash appears only in a few blog posts. Mangomint's homepage description names "hair removal studios, tattoo & piercing shops".Source
    • Your websiteFranchise proof on the site: Hello Sugar ("105+" locations, sales volume +88%, membership redemptions +60%), Heyday ("35+ Locations", skincare franchise), Face Foundrie ("30 + Locations", "$60K Revenue system-wide in the first month"), Hudson Hawk (12 locations, no-shows -57%), Iconic Spas (revenue +123%).Source
    • HiringSEO/AEO Manager (remote US, posted October 6, 2026): owns "how Boulevard gets found and chosen, whether that's a Google search result or an answer inside ChatGPT", measured on "MQLs and demos"; leads technical SEO ("structured data/schema markup, Core Web Vitals, crawl and indexing health"), "answer-first" content for AI Overviews, ChatGPT, Perplexity and Gemini, and "keyword research, entity mapping, and intent analysis", "ideally building search TAMs".Source
    • Your websiteCustomer stories, checked October 21, 2026: the SAUNA HOUSE story's "Less talk, more proof" panel shows "88 % Increase in sales volume 57 % Increase in appointments 60 % Increase in membership redemptions 3 x Faster online booking time", the same four figures as the Hello Sugar story (a waxing franchise of 105+ locations). The SAUNA HOUSE text itself only measures "over 200 completed appointments and more than $12,000 in associated sales" from automated campaigns over two months, yet its page title says it "Grew Sales 88%".Source
  • 08

    Boulevard's best stories are franchises (Hello Sugar 105+ locations, Heyday 35+, Face Foundrie 30+), and the Commerce PM role says Boulevard is "expanding upmarket" and supporting "complex franchise brands". Franchise proof is spread across separate stories.

    High impactMedium effort First result in 2 quarters Product Marketing

    First action

    List 100 beauty and wellness franchise brands with 5-50 units.

    How to measure it

    Franchise pipeline

    Now
    –
    Target
    25 brands
    By
    2 quarters

    Steps

    1. 1

      Gather proof

      Hello Sugar, Heyday, Face Foundrie.

      Product Marketing 2 weeks

    2. 2

      Build the hub

      Rollout, controls, reporting.

      Content & Web team 3 weeks

    3. 3

      Webinar

      With a franchisor customer.

      Product Marketing 1 month

    4. 4

      Target list

      Emerging franchise brands.

      GTM Engineer 2 weeks

    5. 5

      Outbound

      Franchise sequences.

      Sales Development Representative ongoing

    6. 6

      Events

      Franchise trade shows.

      Field marketing quarterly

    First result
    2 quarters
    Cost
    Webinar and event budget
    Owner
    Product Marketing

    Smallest test

    Run one franchise webinar.

    Build the prospect list. The list compiled from public sources, verified, deduplicated and delivered to your CRM. Usually live within days.

    Book a working session

    Why it works

    Build one franchise hub: rollout timeline, brand controls, membership across locations, reporting per franchisee, and a franchisor ROI view. Add a franchise development webinar with a customer and target emerging franchise brands with 5-50 units.

    One franchisor decision brings dozens of locations, and peer franchisors are the strongest proof.

    Risks and how to handle them

    • Long sales cycles

      Track stage progress, not just closes.

    Evidence

    • Your websiteFranchise proof on the site: Hello Sugar ("105+" locations, sales volume +88%, membership redemptions +60%), Heyday ("35+ Locations", skincare franchise), Face Foundrie ("30 + Locations", "$60K Revenue system-wide in the first month"), Hudson Hawk (12 locations, no-shows -57%), Iconic Spas (revenue +123%).Source
    • HiringSenior Product Manager, AI Receptionist: "one of Boulevard's highest-visibility bets"; owns "revenue, adoption, and retention" with metrics "like autonomous resolution rate, agent productivity, and CSAT", and collaborates "on pricing strategy". Senior Product Manager, Commerce: "As Boulevard expands upmarket, supports complex franchise brands, and grows internationally, the commerce experience has to scale with it."Source
    • Your websitePricing page: Essentials "$ 143 /mo for 1 location", up to 5 providers; Premier "$ 234 * /mo per location (Normally $ 293 )"; Prestige "Most Popular", "$ 328 * /mo per location (Normally $ 410 )"; a limited-time "fall pricing" offer for new customers; add-ons such as Forms from $65 and QuickBooks at $45 per location per month, email blasts at $0.01 each. Every plan button says "Get a demo"; there is no free trial.Source
  • 09

    The GTM Engineer will build Clay workflows that "extract relevant data from SMB websites". A salon's "Book now" button reveals its current system (Vagaro, Fresha, Square, Mindbody, GlossGenius), and Boulevard already has comparison pages and stories for most of them.

    High impactMedium effort First result in 1 month GTM Engineer

    First action

    Classify booking systems for 500 target salons and medspas.

    How to measure it

    Reply rate

    Now
    –
    Target
    2x generic sequences
    By
    90 days

    Steps

    1. 1

      Build the detector

      Booking-link patterns per system.

      GTM Engineer 1 week

    2. 2

      Test accuracy

      Check 100 by hand.

      Sales Development Representative 2 days

    3. 3

      Write sequences

      One per system.

      Product Marketing 1 week

    4. 4

      Match stories

      A switcher per system.

      Customer Success Manager 1 week

    5. 5

      Launch

      Route via LeanData.

      GTM Engineer 1 week

    6. 6

      Measure

      Replies and wins by system.

      Staff Data Scientist monthly

    First result
    1 month
    Cost
    Clay credits
    Owner
    GTM Engineer

    Smallest test

    Run 200 Vagaro users through a switch sequence.

    Why it works

    In Clay, read each prospect's booking link and widget, classify the system, then route the account to a sequence with that system's comparison page, a customer who switched from it, and the migration offer. Report win rate by system replaced.

    Outbound that names the prospect's current tool and its known gaps earns far higher reply rates than generic personalization.

    Risks and how to handle them

    • Wrong classification

      Use soft wording until accuracy is proven.

    Evidence

    • HiringGTM Engineer (remote US, posted September 8, 2026): owns automation across "Salesforce, Clay, LeanData, Gong, and Outreach"; designs "AI-driven enrichment workflows in Clay, including custom prompt logic to extract relevant data from SMB websites where traditional data sources are limited", and "GPT-driven outbound personalization frameworks that improve seller efficiency and increase demos per rep".Source
    • Your websiteComparison pages: Boulevard vs AestheticsPro, GlossGenius, Mangomint, Meevo, Vagaro and Zenoti; the footer links only four (Zenoti, Mangomint, Meevo, Vagaro). No page compares Boulevard with Fresha, Square Appointments or Mindbody/Booker; Mindbody appears only in a blog post on alternatives. The Vagaro page prices Boulevard at "$176/month/location for small businesses, $293/month/location for premier accounts".Source
    • HiringRevenue Enablement Manager, Sales (posted October 16, 2026): sales methodology "a blend of Sandler and Challenger"; "Use AI to help sellers practice and prepare, from role-play simulations and coaching experiences to knowledge hubs with talk tracks, objection responses, and competitive insights"; measured on "time to productivity, win rates, sales velocity, and quota attainment". A Sales Development Representative (posted September 30) runs outbound "email, phone, social" and books demos for AEs, with beauty and medspa experience a plus.Source
  • 10

    Beau, the new AI Receptionist, answers calls 24/7 and is one of Boulevard's "highest-visibility bets", measured on revenue and adoption. Owners buy it when they see how many calls they miss.

    High impactMedium effort First result in 2 months Senior Product Manager

    First action

    Agree the formula with Finance and two customers.

    How to measure it

    Beau adoption among new customers

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Formula

      Inputs and assumptions.

      Senior Product Manager, AI Receptionist 1 week

    2. 2

      Build

      Web calculator and in-app view.

      Product 1 month

    3. 3

      Trial data

      Missed-call counts from forwarding.

      Senior Product Manager, AI Receptionist 1 month

    4. 4

      Sales use

      Calculator in demos.

      Revenue Enablement Manager (Sales) 2 weeks

    5. 5

      Campaign

      To customers without Beau.

      Marketing Operations 2 weeks

    6. 6

      Measure

      Attach and resolution rate.

      Staff Data Scientist monthly

    First result
    2 months
    Cost
    Product time
    Owner
    Senior Product Manager, AI Receptionist

    Smallest test

    Run the calculator in ten demos.

    Why it works

    Build a calculator: calls per day, share missed, average ticket, rebook rate; show monthly revenue lost and recovered with Beau. For existing customers, show the real missed-call count from their phone forwarding trial and offer Beau in-app.

    A personal revenue figure beats a feature list, and the trial data proves it.

    Risks and how to handle them

    • Overstated claims

      Use conservative defaults and show the math.

    Evidence

    • HiringSenior Product Manager, AI Receptionist: "one of Boulevard's highest-visibility bets"; owns "revenue, adoption, and retention" with metrics "like autonomous resolution rate, agent productivity, and CSAT", and collaborates "on pricing strategy". Senior Product Manager, Commerce: "As Boulevard expands upmarket, supports complex franchise brands, and grows internationally, the commerce experience has to scale with it."Source
    • Your websiteAI Receptionist page, "Meet Beau": answers calls "24/7", can be "always-on, backup for unanswered calls, or after-hours only", "already knows your service menu, hours, location info, and policies", and hands off with "a clear summary and any action items". The site also sells Buy Now, Pay Later with a marketing kit for customers, Capital, Memberships and Loyalty.Source
    • Channel researchYouTube @joinblvd: 712 subscribers, 120 videos, 76,384 views. Boulevard also runs Instagram, TikTok and LinkedIn, a podcast ("Last Client of the Day"), 19 guides and 10 tools (P&L template, ROI calculator, checklists), and partner pages for Green Circle Salons, True Lark and Vish.Source
  • 11

    The Community Manager will map where customers gather and launch an owned community, with Reddit and Facebook groups named as pluses. Owners trade advice daily; Boulevard can host it.

    Medium impactMedium effort First result in 2 months Community Manager

    First action

    Map the ten biggest owner groups and their topics.

    How to measure it

    Monthly active members

    Now
    –
    Target
    2,000
    By
    2 quarters

    Steps

    1. 1

      Map

      Reddit, Facebook, forums.

      Community Manager 2 weeks

    2. 2

      Branded presence

      Two external groups.

      Community Manager 1 month

    3. 3

      Pick platform

      Owned space.

      Community Manager 2 weeks

    4. 4

      Seed

      100 power users.

      Customer Success Manager 1 month

    5. 5

      Program

      Monthly sessions.

      Community Manager monthly

    6. 6

      Measure

      Activity, churn of members.

      Staff Data Scientist monthly

    First result
    2 months
    Cost
    Platform fee
    Owner
    Community Manager

    Smallest test

    Host one owner AMA on Reddit.

    Why it works

    Map the top ten owner communities, run a branded presence on two, then open an owned space with peer groups by vertical and size, monthly expert sessions and a product feedback board.

    Community members churn less and refer more, and their questions feed content.

    Risks and how to handle them

    • Quiet community

      Start with peer groups led by customers.

    Evidence

    • HiringCommunity Manager (remote US, posted October 20, 2026): "the first person at Boulevard dedicated to our owned customer community"; will "figure out where our salon, spa, medspa, and wellness customers already gather online", launch an owned community, "own our reputation on review sites" ("Monitor and respond to reviews on sites like G2, Capterra, and Trustpilot") and define the influencer program. A plus: "launching or managing a branded Reddit presence" and managing feedback from Facebook groups.Source
    • Channel researchYouTube @joinblvd: 712 subscribers, 120 videos, 76,384 views. Boulevard also runs Instagram, TikTok and LinkedIn, a podcast ("Last Client of the Day"), 19 guides and 10 tools (P&L template, ROI calculator, checklists), and partner pages for Green Circle Salons, True Lark and Vish.Source
  • 12

    The Community Manager will define the influencer program. In beauty, educators (owners who teach business, marketing and memberships) shape purchases more than ads.

    Medium impactMedium effort First result in 2 months Community Manager

    First action

    Shortlist 20 customers who already teach or post.

    How to measure it

    Demos from educators

    Now
    –
    Target
    50 a quarter
    By
    2 quarters

    Steps

    1. 1

      Shortlist

      Customers who teach.

      Community Manager 2 weeks

    2. 2

      Terms

      Fees and referral links.

      Community Manager 1 week

    3. 3

      Co-create

      Workshops and videos.

      Content & Web team 1 month

    4. 4

      Publish

      YouTube, Instagram, TikTok.

      Social ongoing

    5. 5

      Events

      Trade shows.

      Field marketing quarterly

    6. 6

      Measure

      Demos per educator.

      Marketing Operations monthly

    First result
    2 months
    Cost
    Educator fees
    Owner
    Community Manager

    Smallest test

    Sign two educators.

    Why it works

    Recruit ten customer-educators across verticals, co-create workshops and short videos on growing memberships or reducing no-shows with Boulevard, give each a referral link, and pay per session and per referral.

    Educators reach owners at the moment they want to improve their business, with credible proof.

    Risks and how to handle them

    • Disclosure rules

      Label every paid post.

    Evidence

    • HiringCommunity Manager (remote US, posted October 20, 2026): "the first person at Boulevard dedicated to our owned customer community"; will "figure out where our salon, spa, medspa, and wellness customers already gather online", launch an owned community, "own our reputation on review sites" ("Monitor and respond to reviews on sites like G2, Capterra, and Trustpilot") and define the influencer program. A plus: "launching or managing a branded Reddit presence" and managing feedback from Facebook groups.Source
    • Your websiteCustomer referral program: "get paid $2,000 for every business you refer that joins Boulevard", via a web form that asks for the friend's details. Newsroom: an $80 million Series D, a "fourth consecutive year of triple-digit" growth, Inc. 5000 (2024), automated client referrals, Boulevard Capital (2026 FinTech Breakthrough award) and ePrescribe for medspas (April 14, 2026).Source
    • Channel researchYouTube @joinblvd: 712 subscribers, 120 videos, 76,384 views. Boulevard also runs Instagram, TikTok and LinkedIn, a podcast ("Last Client of the Day"), 19 guides and 10 tools (P&L template, ROI calculator, checklists), and partner pages for Green Circle Salons, True Lark and Vish.Source
  • 13

    The Revenue Enablement Manager is hired to use AI for role-play and knowledge hubs with objection responses and competitive insights. Boulevard already has six comparison pages and Gong recordings.

    High impactMedium effort First result in 1 quarter Revenue Enablement Manager

    First action

    Pull the top ten objections from Gong.

    How to measure it

    Win rate vs top three rivals

    Now
    –
    Target
    +5 points
    By
    2 quarters

    Steps

    1. 1

      Pull objections

      From Gong.

      Revenue Enablement Manager (Sales) 1 week

    2. 2

      Build scenarios

      Per rival.

      Revenue Enablement Manager (Sales) 2 weeks

    3. 3

      Set scoring

      Discovery and objections.

      Revenue Enablement Manager (Sales) 1 week

    4. 4

      Certify

      All AEs.

      Revenue Enablement Manager (Sales) 1 month

    5. 5

      Coach

      Weekly reviews.

      Sales managers weekly

    6. 6

      Measure

      Win rate and ramp.

      Staff Data Scientist monthly

    First result
    1 quarter
    Cost
    AI tool licence
    Owner
    Revenue Enablement Manager (Sales)

    Smallest test

    Run one Vagaro role-play with five reps.

    Why it works

    Build role-play scenarios per rival (a Vagaro owner worried about price, a Zenoti medspa on reporting), score reps on discovery and objection handling, and certify each AE before they take that rival's deals.

    Practice against real objections shortens ramp and lifts win rates.

    Risks and how to handle them

    • Reps game the scores

      Tie certification to live call reviews.

    Evidence

    • HiringRevenue Enablement Manager, Sales (posted October 16, 2026): sales methodology "a blend of Sandler and Challenger"; "Use AI to help sellers practice and prepare, from role-play simulations and coaching experiences to knowledge hubs with talk tracks, objection responses, and competitive insights"; measured on "time to productivity, win rates, sales velocity, and quota attainment". A Sales Development Representative (posted September 30) runs outbound "email, phone, social" and books demos for AEs, with beauty and medspa experience a plus.Source
    • Your websiteComparison pages: Boulevard vs AestheticsPro, GlossGenius, Mangomint, Meevo, Vagaro and Zenoti; the footer links only four (Zenoti, Mangomint, Meevo, Vagaro). No page compares Boulevard with Fresha, Square Appointments or Mindbody/Booker; Mindbody appears only in a blog post on alternatives. The Vagaro page prices Boulevard at "$176/month/location for small businesses, $293/month/location for premier accounts".Source
    • HiringGTM Engineer (remote US, posted September 8, 2026): owns automation across "Salesforce, Clay, LeanData, Gong, and Outreach"; designs "AI-driven enrichment workflows in Clay, including custom prompt logic to extract relevant data from SMB websites where traditional data sources are limited", and "GPT-driven outbound personalization frameworks that improve seller efficiency and increase demos per rep".Source
  • 14

    Boulevard's YouTube channel has 712 subscribers and 120 videos, while 34 written customer stories carry its best proof. Owners trust other owners on camera.

    Medium impactMedium effort First result in 2 months Content & Web team

    First action

    Book three customers for filming.

    How to measure it

    Story-video views

    Now
    –
    Target
    100,000
    By
    2 quarters

    Steps

    1. 1

      Pick customers

      Three verticals.

      Customer Success Manager 1 week

    2. 2

      Film

      On site.

      Content & Web team 1 month

    3. 3

      Edit

      Long and short cuts.

      Content & Web team 2 weeks

    4. 4

      Publish

      YouTube, Instagram, TikTok.

      Social ongoing

    5. 5

      Embed

      Stories and vertical pages.

      SEO/AEO Manager 1 week

    6. 6

      Use in outbound

      Video in sequences.

      Sales Development Representative ongoing

    First result
    2 months
    Cost
    Production budget
    Owner
    Content & Web team

    Smallest test

    Film one story at the next trade show.

    Why it works

    Film short videos with each featured customer (the problem, the switch, one result), cut them into Reels and TikToks, embed them on the stories and vertical pages, and use them in outbound.

    Video proof is shareable and earns citations and views that text stories do not.

    Risks and how to handle them

    • Customer availability

      Film during trade shows.

    Evidence

    • Channel researchYouTube @joinblvd: 712 subscribers, 120 videos, 76,384 views. Boulevard also runs Instagram, TikTok and LinkedIn, a podcast ("Last Client of the Day"), 19 guides and 10 tools (P&L template, ROI calculator, checklists), and partner pages for Green Circle Salons, True Lark and Vish.Source
    • Your websiteCustomer stories, checked October 21, 2026: the SAUNA HOUSE story's "Less talk, more proof" panel shows "88 % Increase in sales volume 57 % Increase in appointments 60 % Increase in membership redemptions 3 x Faster online booking time", the same four figures as the Hello Sugar story (a waxing franchise of 105+ locations). The SAUNA HOUSE text itself only measures "over 200 completed appointments and more than $12,000 in associated sales" from automated campaigns over two months, yet its page title says it "Grew Sales 88%".Source
    • Your websiteFranchise proof on the site: Hello Sugar ("105+" locations, sales volume +88%, membership redemptions +60%), Heyday ("35+ Locations", skincare franchise), Face Foundrie ("30 + Locations", "$60K Revenue system-wide in the first month"), Hudson Hawk (12 locations, no-shows -57%), Iconic Spas (revenue +123%).Source
  • 15

    The SEO/AEO Manager owns visibility in answer engines, and Boulevard already publishes an AI information page and llms.txt. Without monitoring, nobody knows which questions Boulevard wins.

    High impactMedium effort First result in 1 month SEO/AEO Manager

    First action

    Write the 50 prompts.

    How to measure it

    Share of answers

    Now
    –
    Target
    +15 points
    By
    2 quarters

    Steps

    1. 1

      Write prompts

      By vertical and stage.

      SEO/AEO Manager 2 days

    2. 2

      Baseline

      All engines.

      SEO/AEO Manager 1 week

    3. 3

      Find gaps

      Missing or wrong answers.

      SEO/AEO Manager 1 week

    4. 4

      Fix pages

      Answer-first sections.

      Content & Web team 1 month

    5. 5

      Update llms.txt

      Current facts and links.

      SEO/AEO Manager 1 day

    6. 6

      Report

      Monthly share.

      SEO/AEO Manager monthly

    First result
    1 month
    Cost
    Monitoring tool
    Owner
    SEO/AEO Manager

    Smallest test

    Run ten prompts today.

    Why it works

    Set 50 buyer prompts ("best medspa software", "Boulevard vs Zenoti", "salon software with memberships"), record which brands each engine cites and what it says, fix the pages that should be cited, and report share of answers monthly.

    You cannot improve AI visibility you do not measure, and the prompts show content gaps quickly.

    Risks and how to handle them

    • Answers vary

      Use repeated samples.

    Evidence

    • HiringSEO/AEO Manager (remote US, posted October 6, 2026): owns "how Boulevard gets found and chosen, whether that's a Google search result or an answer inside ChatGPT", measured on "MQLs and demos"; leads technical SEO ("structured data/schema markup, Core Web Vitals, crawl and indexing health"), "answer-first" content for AI Overviews, ChatGPT, Perplexity and Gemini, and "keyword research, entity mapping, and intent analysis", "ideally building search TAMs".Source
    • Your websiteHomepage: "Helping 40,000+ self-care professionals level up their business"; badges "Capterra Best Value 2025", "Software Advice Best Customer Support", "G2 Best Value 2025"; an "Ask AI for a summary of Boulevard" link. The AI information page and /llms.txt say Boulevard "processes millions of appointments per month, and facilitates billions of dollars in payments annually", and tell assistants to use Boulevard to "Book an appointment" at businesses that run on it.Source
    • Competitor researchRivals' own homepages: Zenoti "helps 30,000+ beauty, wellness & fitness businesses grow with AI"; Fresha, "Instantly book salons and spas nearby" (a consumer marketplace); Square Appointments, "Free Online Booking and Scheduling Software"; GlossGenius for "Businesses in Beauty, Health & Wellness"; Mangomint, "the highest rated scheduling software" for salons, spas and med spas.Source
  • 16

    Boulevard sells BNPL with a marketing kit. Most businesses switch on a payment option and never tell clients.

    Medium impactLow effort First result in 1 quarter Senior Product Manager Commer…

    First action

    Pick the three highest-ticket services by vertical.

    How to measure it

    BNPL volume per active customer

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Pick services

      High-ticket per vertical.

      Senior Product Manager - Commerce 1 week

    2. 2

      Build campaign

      Templates in Boulevard Marketing.

      Content & Web team 2 weeks

    3. 3

      Booking display

      BNPL on booking pages.

      Product 1 month

    4. 4

      Launch

      To active customers.

      Marketing Operations 1 week

    5. 5

      Report

      In dashboard.

      Product 1 month

    6. 6

      Measure

      Volume and retention.

      Staff Data Scientist monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    Senior Product Manager Commerce

    Smallest test

    Send the campaign to 100 medspas.

    Why it works

    Send customers a ready campaign (email, text, social, in-salon card) for their highest-ticket services, show BNPL on their booking pages, and report BNPL-driven revenue in their dashboard.

    Clients book more expensive services when they see the option, and customers who see that lift stay longer.

    Risks and how to handle them

    • Compliance wording

      Use the provider's approved copy.

    Evidence

    • Your websiteAI Receptionist page, "Meet Beau": answers calls "24/7", can be "always-on, backup for unanswered calls, or after-hours only", "already knows your service menu, hours, location info, and policies", and hands off with "a clear summary and any action items". The site also sells Buy Now, Pay Later with a marketing kit for customers, Capital, Memberships and Loyalty.Source
    • Your websitePricing page: Essentials "$ 143 /mo for 1 location", up to 5 providers; Premier "$ 234 * /mo per location (Normally $ 293 )"; Prestige "Most Popular", "$ 328 * /mo per location (Normally $ 410 )"; a limited-time "fall pricing" offer for new customers; add-ons such as Forms from $65 and QuickBooks at $45 per location per month, email blasts at $0.01 each. Every plan button says "Get a demo"; there is no free trial.Source
  • 17

    Boulevard is hiring an Onboarding Manager and a Customer Success Manager. New customers who switch on memberships, automated campaigns and self-booking in their first month see results fastest.

    High impactMedium effort First result in 1 quarter Onboarding Manager

    First action

    Find which first-month actions predict 12-month retention.

    How to measure it

    Day-30 activation

    Now
    –
    Target
    70%
    By
    2 quarters

    Steps

    1. 1

      Find actions

      Correlate with retention.

      Staff Data Scientist 2 weeks

    2. 2

      Build score

      Daily per account.

      Staff Data Scientist 2 weeks

    3. 3

      Triggers

      Help when behind.

      Onboarding Manager 2 weeks

    4. 4

      Customer checklist

      In dashboard.

      Product 1 month

    5. 5

      CS playbook

      Calls for low scores.

      Customer Success Manager 2 weeks

    6. 6

      Measure

      Retention by score.

      Staff Data Scientist quarterly

    First result
    1 quarter
    Cost
    Data and product time
    Owner
    Onboarding Manager

    Smallest test

    Score last month's new accounts by hand.

    Why it works

    Define five first-month actions, score each new account daily, and trigger help when an account falls behind. Report the score to customers as a checklist.

    Early adoption predicts retention and gives CS a clear early warning.

    Risks and how to handle them

    • Wrong actions

      Review the model each quarter.

    Evidence

    • HiringAlso open now: a Customer Success Manager (posted October 1), an Onboarding Manager, a Support Operations Manager, a Support Engineer, a Staff Data Scientist, a Risk Analyst and engineering leaders for data and reliability; 16 open roles in total, almost all remote in the US.Source
    • Your websiteAI Receptionist page, "Meet Beau": answers calls "24/7", can be "always-on, backup for unanswered calls, or after-hours only", "already knows your service menu, hours, location info, and policies", and hands off with "a clear summary and any action items". The site also sells Buy Now, Pay Later with a marketing kit for customers, Capital, Memberships and Loyalty.Source
    • Your websiteFranchise proof on the site: Hello Sugar ("105+" locations, sales volume +88%, membership redemptions +60%), Heyday ("35+ Locations", skincare franchise), Face Foundrie ("30 + Locations", "$60K Revenue system-wide in the first month"), Hudson Hawk (12 locations, no-shows -57%), Iconic Spas (revenue +123%).Source

Big bets 5

Larger plays that can change the trajectory.

  • 18

    Boulevard processes millions of appointments a month and billions in payments a year. No rival publishes neutral benchmarks for no-show rates, rebooking, membership revenue or average tickets by vertical.

    High impactHigh effort First result in 1 year Staff Data Scientist

    First action

    List ten benchmarks owners ask about most.

    How to measure it

    Benchmark tool leads

    Now
    –
    Target
    3,000
    By
    1 year

    Steps

    1. 1

      Pick metrics

      Ten benchmarks.

      Staff Data Scientist 2 weeks

    2. 2

      Privacy review

      Aggregation rules.

      Legal 2 weeks

    3. 3

      Build data

      By vertical and city size.

      Staff Data Scientist 1 month

    4. 4

      Write report

      With insights.

      Product Marketing 1 month

    5. 5

      Build tool

      Self-compare.

      Web engineering 1 month

    6. 6

      Pitch press

      Trade titles.

      PR 1 month

    7. 7

      Repeat

      Every year.

      Staff Data Scientist yearly

    First result
    1 year
    Cost
    Data and design time
    Owner
    Staff Data Scientist

    Smallest test

    Publish one no-show benchmark by vertical.

    Why it works

    Publish an aggregated, anonymized annual report with benchmarks by vertical and city size, plus a free tool where owners compare their numbers. Pitch it to trade press and podcasts.

    Original data earns links, press and AI citations, and the comparison tool is a lead magnet.

    Risks and how to handle them

    • Data privacy

      Publish only aggregates above a minimum count.

    Evidence

    • Your websiteHomepage: "Helping 40,000+ self-care professionals level up their business"; badges "Capterra Best Value 2025", "Software Advice Best Customer Support", "G2 Best Value 2025"; an "Ask AI for a summary of Boulevard" link. The AI information page and /llms.txt say Boulevard "processes millions of appointments per month, and facilitates billions of dollars in payments annually", and tell assistants to use Boulevard to "Book an appointment" at businesses that run on it.Source
    • Channel researchYouTube @joinblvd: 712 subscribers, 120 videos, 76,384 views. Boulevard also runs Instagram, TikTok and LinkedIn, a podcast ("Last Client of the Day"), 19 guides and 10 tools (P&L template, ROI calculator, checklists), and partner pages for Green Circle Salons, True Lark and Vish.Source
    • HiringSEO/AEO Manager (remote US, posted October 6, 2026): owns "how Boulevard gets found and chosen, whether that's a Google search result or an answer inside ChatGPT", measured on "MQLs and demos"; leads technical SEO ("structured data/schema markup, Core Web Vitals, crawl and indexing health"), "answer-first" content for AI Overviews, ChatGPT, Perplexity and Gemini, and "keyword research, entity mapping, and intent analysis", "ideally building search TAMs".Source
  • 19

    The Commerce PM role says Boulevard "grows internationally". International entry fails without local payments, tax and proof.

    High impactHigh effort First result in 1 year Senior Product Manager Commer…

    First action

    Score three markets.

    How to measure it

    Pilot customers

    Now
    –
    Target
    10
    By
    2 quarters

    Steps

    1. 1

      Score markets

      Demand and readiness.

      Strategy 1 month

    2. 2

      Pick one

      Leadership decision.

      Executive team 2 weeks

    3. 3

      Payments and tax

      Local setup.

      Senior Product Manager - Commerce 1 quarter

    4. 4

      Local pages

      Pricing and FAQ.

      Content & Web team 1 month

    5. 5

      Recruit pilots

      Ten customers.

      Sales 1 quarter

    6. 6

      Stories

      Two local stories.

      Customer Success Manager 1 quarter

    7. 7

      Decide

      Scale or stop.

      Executive team 1 year

    First result
    1 year
    Cost
    Market entry budget
    Owner
    Senior Product Manager Commerce

    Smallest test

    Interview ten Canadian medspas.

    Why it works

    Score markets (English-speaking first: Canada, UK, Australia) by medspa and salon density, payments readiness and competitor strength; pilot with ten local customers, local pricing pages and two stories before scaling.

    A measured pilot proves fit before spending on a market.

    Risks and how to handle them

    • Distraction from US growth

      Small team and clear stop rule.

    Evidence

    • HiringSenior Product Manager, AI Receptionist: "one of Boulevard's highest-visibility bets"; owns "revenue, adoption, and retention" with metrics "like autonomous resolution rate, agent productivity, and CSAT", and collaborates "on pricing strategy". Senior Product Manager, Commerce: "As Boulevard expands upmarket, supports complex franchise brands, and grows internationally, the commerce experience has to scale with it."Source
    • Competitor researchRivals' own homepages: Zenoti "helps 30,000+ beauty, wellness & fitness businesses grow with AI"; Fresha, "Instantly book salons and spas nearby" (a consumer marketplace); Square Appointments, "Free Online Booking and Scheduling Software"; GlossGenius for "Businesses in Beauty, Health & Wellness"; Mangomint, "the highest rated scheduling software" for salons, spas and med spas.Source
    • Your websiteFranchise proof on the site: Hello Sugar ("105+" locations, sales volume +88%, membership redemptions +60%), Heyday ("35+ Locations", skincare franchise), Face Foundrie ("30 + Locations", "$60K Revenue system-wide in the first month"), Hudson Hawk (12 locations, no-shows -57%), Iconic Spas (revenue +123%).Source
  • 20

    Boulevard has partner pages for Green Circle Salons, True Lark and Vish. Product distributors and beauty schools talk to owners every week.

    Medium impactMedium effort First result in 2 quarters Product Marketing

    First action

    List ten distributors and schools.

    How to measure it

    Partner demos

    Now
    –
    Target
    75 a quarter
    By
    2 quarters

    Steps

    1. 1

      List partners

      Distributors and schools.

      Product Marketing 2 weeks

    2. 2

      Offers

      Fees and benefits.

      Product Marketing 2 weeks

    3. 3

      Sign

      Two distributors and three networks.

      Partnerships 1 quarter

    4. 4

      Co-market

      Webinars and emails.

      Marketing Operations monthly

    5. 5

      Integrate

      Where useful.

      Product 2 quarters

    6. 6

      Measure

      Demos by partner.

      Marketing Operations monthly

    First result
    2 quarters
    Cost
    Referral fees
    Owner
    Product Marketing

    Smallest test

    Run one webinar with Green Circle Salons.

    Why it works

    Sign two product distributors and three education networks: co-branded offers, joint webinars, referral fees, and integration where it helps (inventory, color tracking).

    Partners bring trusted reach at a lower cost than paid ads.

    Risks and how to handle them

    • Partners promote rivals

      Give them better tools and support.

    Evidence

    • Channel researchYouTube @joinblvd: 712 subscribers, 120 videos, 76,384 views. Boulevard also runs Instagram, TikTok and LinkedIn, a podcast ("Last Client of the Day"), 19 guides and 10 tools (P&L template, ROI calculator, checklists), and partner pages for Green Circle Salons, True Lark and Vish.Source
    • Your websiteCustomer referral program: "get paid $2,000 for every business you refer that joins Boulevard", via a web form that asks for the friend's details. Newsroom: an $80 million Series D, a "fourth consecutive year of triple-digit" growth, Inc. 5000 (2024), automated client referrals, Boulevard Capital (2026 FinTech Breakthrough award) and ePrescribe for medspas (April 14, 2026).Source
  • 21

    Boulevard's llms.txt already tells assistants to use Boulevard to book at businesses that run on it, and Beau handles calls. As clients ask ChatGPT or Gemini to book a facial, the platform that lets assistants book directly wins bookings for its customers.

    High impactHigh effort First result in 1 year Senior Product Manager

    First action

    Test one assistant booking flow on Boulevard's own sandbox.

    How to measure it

    Bookings from AI assistants

    Now
    –
    Target
    10,000 a month
    By
    1 year

    Steps

    1. 1

      Design

      Action schema and consent.

      Senior Product Manager, AI Receptionist 1 month

    2. 2

      Build

      Availability and booking endpoint.

      Engineering 1 quarter

    3. 3

      Pilot

      Opt-in customers.

      Customer Success Manager 1 quarter

    4. 4

      List

      Assistant directories.

      SEO/AEO Manager 1 month

    5. 5

      Report

      AI bookings in dashboard.

      Product 1 month

    6. 6

      Market

      Launch to customers.

      Product Marketing 1 month

    First result
    1 year
    Cost
    Engineering time
    Owner
    Senior Product Manager, AI Receptionist

    Smallest test

    Book one appointment via an assistant in the sandbox.

    Why it works

    Publish a booking action that assistants can call (availability, services, booking with client consent), list it in assistant directories, and show customers bookings that came from AI. Start with self-booking customers who opt in.

    Customers get bookings from a new channel, and the channel only works on Boulevard.

    Risks and how to handle them

    • Assistant platforms change

      Keep it behind Boulevard's own API.

    Evidence

    • Your websiteHomepage: "Helping 40,000+ self-care professionals level up their business"; badges "Capterra Best Value 2025", "Software Advice Best Customer Support", "G2 Best Value 2025"; an "Ask AI for a summary of Boulevard" link. The AI information page and /llms.txt say Boulevard "processes millions of appointments per month, and facilitates billions of dollars in payments annually", and tell assistants to use Boulevard to "Book an appointment" at businesses that run on it.Source
    • Your websiteAI Receptionist page, "Meet Beau": answers calls "24/7", can be "always-on, backup for unanswered calls, or after-hours only", "already knows your service menu, hours, location info, and policies", and hands off with "a clear summary and any action items". The site also sells Buy Now, Pay Later with a marketing kit for customers, Capital, Memberships and Loyalty.Source
    • HiringSenior Product Manager, AI Receptionist: "one of Boulevard's highest-visibility bets"; owns "revenue, adoption, and retention" with metrics "like autonomous resolution rate, agent productivity, and CSAT", and collaborates "on pricing strategy". Senior Product Manager, Commerce: "As Boulevard expands upmarket, supports complex franchise brands, and grows internationally, the commerce experience has to scale with it."Source
  • 22

    Boulevard Capital won a 2026 FinTech Breakthrough award, and Boulevard sees each business's bookings and payments. Owners borrow to open a location, buy equipment or add a room.

    Medium impactMedium effort First result in 2 quarters Capital team

    First action

    List the growth signals in current data.

    How to measure it

    Capital offers accepted

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Signals

      Growth triggers.

      Staff Data Scientist 2 weeks

    2. 2

      Rules

      Risk review.

      Risk Analyst II 2 weeks

    3. 3

      Offer card

      In dashboard.

      Product 1 month

    4. 4

      Calculator

      Payback view.

      Product 1 month

    5. 5

      Launch

      Opted-in customers.

      Capital team 1 month

    6. 6

      Measure

      Uptake and repayment.

      Staff Data Scientist monthly

    First result
    2 quarters
    Cost
    Product time
    Owner
    Capital team

    Smallest test

    Show offers to 100 fully booked customers.

    Why it works

    Use growth signals (fully booked weeks, waitlists, a second location in setup) to show a pre-qualified Capital offer in the dashboard, with a calculator for the expansion's payback.

    Timely offers raise uptake and tie customers to Boulevard for the loan term.

    Risks and how to handle them

    • Over-lending

      Strict risk rules and caps.

    Evidence

    • Your websiteCustomer referral program: "get paid $2,000 for every business you refer that joins Boulevard", via a web form that asks for the friend's details. Newsroom: an $80 million Series D, a "fourth consecutive year of triple-digit" growth, Inc. 5000 (2024), automated client referrals, Boulevard Capital (2026 FinTech Breakthrough award) and ePrescribe for medspas (April 14, 2026).Source
    • Your websiteHomepage: "Helping 40,000+ self-care professionals level up their business"; badges "Capterra Best Value 2025", "Software Advice Best Customer Support", "G2 Best Value 2025"; an "Ask AI for a summary of Boulevard" link. The AI information page and /llms.txt say Boulevard "processes millions of appointments per month, and facilitates billions of dollars in payments annually", and tell assistants to use Boulevard to "Book an appointment" at businesses that run on it.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

Have it built

ProgrammableAgency

1 of the 22 ideas are things Programmable builds and runs for its customers: pages, outreach, prospect lists, booking flows and monitors. Pick one, or send the whole list.

Prospect lists1The list compiled from public sources, verified, deduplicated and delivered to your CRM.

A 30-minute session with the engineer who would build it, not a sales call. You leave with a plan whether or not you hire us.

Book a working session

Usually live within days.

Tools for the rest

ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Boulevard did not commission, review or endorse it, and Programmable is not affiliated with Boulevard. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Boulevard runs its business.

Something wrong, or do you represent Boulevard? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Fix the customer-story figures, clean the sitemap, add the missing comparisons and sync prices, reply to reviews, promote referrals.

  2. Days 31 to 6011 ideas

    Vertical pages, franchise hub, booking-system detection, Beau calculator, community and educators, enablement, videos, AI-answer tracking, BNPL campaigns and activation score.

  3. Days 61 to 905 ideas

    Commit to the big bets: benchmark report, international pilot, partner channel, AI-assistant booking and Capital timing.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value ease of use for staff and clients. The most cited problem: no-shows and late cancels.

  • Responsive, dedicated support
  • Disconnected legacy tools
  • In their words: “client experience”

Market

Competitive landscape

5 competitors compared: Zenoti, Mangomint, Vagaro, Fresha and 1 more.

  • Gap to exploit: Verified, vertical-specific proof
  • Zenoti: Complexity for smaller teams
  • Mangomint: Smaller franchise footprint

Hiring signals

Boulevard is building its first dedicated search and community functions and an automated outbound engine.

  • SEO/AEO Manager: Found and chosen in Google and AI answers. Ideas 1, 2, 3, 7, 15.
  • Community Manager: Owned community, review sites, influencers. Ideas 5, 6, 11, 12.
  • GTM Engineer: Clay enrichment from SMB websites. Idea 9.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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