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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 9
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. Lyft
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growth playbook · Oct 22, 2026

lyft.com (opens in a new tab)

Lyft growth playbook

Diagnosis

Lyft is hiring to sharpen its brand and content (a communications director who will lead AEO), its lifecycle and incentive engines, its B2B marketing stack, its airport, scheduled-ride and event verticals, rider loyalty, and a fast-growing ads business.

The quickest wins are on lyft.com itself: the Lyft Business pages tell search engines their real URLs are the homepage or pages that return 404, about 1.4 million route pages say every trip takes "0 minutes", and the sitemaps still describe 2019.

This playbook fixes those first, then uses airports, events, Silver and partner rewards for rider growth, turns usage into B2B leads, gives Lyft Ads moment pages and proof, and ends with Pink for employers, an AV trust report and closed-loop ad measurement.

Growth Score

7/10

Biggest Opportunity

Make lyft.com tell the truth at scale: correct canonicals, route and airport pages that assistants can quote, and pages for the products Lyft sells now.

Biggest Risk

Uber's scale and autonomous rivals such as Waymo compete for the same high-value trips, and incentive-driven growth can buy rides that would have happened anyway.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Point the Lyft Business pages' canonical tags at themselves instead of the homepage and 404s

    Fix the canonical on /business and two story pages, and inspect them in Search Console.

    High impact First result in 1 month
  2. 2

    Fix "0 minutes" on 1.4 million route pages before assistants repeat it

    Pull the 10,000 most-visited route pages and their data sources.

    High impact First result in 1 month
  3. 3

    Rebuild the sitemaps around what Lyft sells today

    List every main-sitemap URL that does not return 200.

    Medium impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 1Big bets · 12Fill-ins · 6Reconsider · 2
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Lyft is hiring a Marketing Technology Lead to own the B2B stack including "content and web", and account managers to grow dealerships and enterprise accounts. But the Lyft Business site tells search engines it is not the real page: /business declares the homepage as its canonical URL, and every sub-page drops "/business" from its canonical, so the customer stories, solutions and the Mercedes-Benz dealership story all point at URLs that return 404. Search engines are being asked to index pages that do not exist, and the B2B pages that sell corporate rides, healthcare transport and dealership programs are competing with the consumer homepage.

    High impactLow effort First result in 1 month Marketing Technology Lead

    First action

    Fix the canonical on /business and two story pages, and inspect them in Search Console.

    How to measure it

    Organic B2B sign-ups

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      Confirm the bug

      Crawl every /business URL and list its canonical and status.

      Marketing Technology Lead 1 day

    2. 2

      Fix the template

      Self-referencing canonical and og:url for all Business pages.

      Web engineering (lyft.com) 1 day

    3. 3

      Add to the sitemap

      Business home, solutions, customer stories and resources.

      Marketing Technology Lead 1 day

    4. 4

      Re-index

      Inspect and request indexing in Search Console.

      Marketing Technology Lead 1 hour

    5. 5

      Check other sections

      Same audit for Silver, memberships and events.

      Web engineering (lyft.com) 2 days

    6. 6

      Measure

      Business impressions, clicks and form starts by page.

      Marketing Technology Lead weekly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Marketing Technology Lead

    Smallest test

    Fix one customer-story page and watch its indexing for a week.

    Why it works

    Fix the canonical template so each /business page names its own URL (and its own og:url), add the Business pages to the sitemap, request re-indexing in Search Console, and track B2B organic sign-ups from the work-email form. Then check every other path prefix on lyft.com for the same template bug.

    Correct canonicals are the precondition for any B2B search traffic; the customer stories (63% fewer no-shows, $2,100 more daily revenue) are exactly what buyers search for.

    Ready to use

    ChecklistLyft Business indexing fix

    [ ] /business canonical = https://www.lyft.com/business
    [ ] Sub-pages keep the /business prefix in canonical and og:url
    [ ] Business pages added to sitemap
    [ ] Search Console: inspect and request indexing
    [ ] Same check for other path prefixes
    [ ] Weekly report: impressions, clicks, work-email form starts

    Risks and how to handle them

    • Rankings take weeks to move

      Track impressions first; sign-ups follow.

    Evidence

    • Your websiteLyft Business pages, checked October 21, 2026: /business declares its canonical URL as https://www.lyft.com/ (the homepage), and every /business sub-page drops "/business" from its canonical: /business/customer-stories points to /customer-stories, /business/solutions to /solutions, and the Mercedes-Benz dealership story to /customer-stories/mercedes-benz-hoffman-estates. All three of those canonical URLs return 404.Source
    • HiringMarketing Technology Lead (Toronto, posted September 3, 2026): owns "Lyft's B2B marketing technology stack, spanning marketing automation, content and web, lead routing, data enrichment, and attribution", the data model "that carry a lead from first touch through to a qualified opportunity", HubSpot, "the tracking and instrumentation layer", and bringing "AI into how the stack works".Source
    • Your websiteLyft Business content: customer stories such as "How SafeRide Health reduced no-shows by 63% and call center volume by 30%" and "How one Mercedes-Benz dealership increased daily revenue by $2100", solutions for healthcare, automotive dealerships, universities, transit and events, and products named Concierge, Lyft Pass and Business Profiles.Source
    • HiringLyft Business: Account Managers, Automotive Vertical (New York and San Francisco) help "Automotive Dealerships get more out of Lyft" and re-engage "dormant users and accounts"; a Senior Software Engineer builds integrations "with expense providers like Concur and Expensify"; Enterprise Account Managers and a Senior Account Executive are also open.Source
    • Your websiteMain sitemap (1,185 URLs, newest lastmod August 22, 2019): 313 rider city pages, 322 driver pages and 84 scooter pages for 21 cities. Sampled scooter URLs return 404 (Austin, a Dallas page) or redirect (Denver, Santa Monica and Washington to /scooters; a Chicago FAQ to /bikes). Newer pages such as Lyft Silver and the Lyft Business customer stories are not in any sitemap.Source
  • 02

    The new Director of Product & Brand Communications will lead "content strategy, including AEO efforts". Lyft's largest content asset is about 1.4 million route pages, last updated in 2019, and every page sampled tells searchers and AI assistants "It takes 0 minutes" to make the trip, in the meta description and the FAQ structured data, while giving a correct distance. The same FAQ still describes Lyft Shared.

    High impactMedium effort First result in 1 month Director

    First action

    Pull the 10,000 most-visited route pages and their data sources.

    How to measure it

    Route-page search clicks

    Now
    –
    Target
    +20%
    By
    90 days

    Steps

    1. 1

      Find the cause

      Why duration is zero in the template.

      Web engineering (lyft.com) 2 days

    2. 2

      Fix duration

      Typical drive time or no claim.

      Web engineering (lyft.com) 1 week

    3. 3

      Update ride types

      Replace Shared FAQ with current options.

      Director, Product & Brand Communications 2 days

    4. 4

      Add scheduling

      Schedule block on airport and venue routes.

      Senior Product Manager, Verticals 1 week

    5. 5

      Prune

      Routes to closed places.

      Web engineering (lyft.com) 2 weeks

    6. 6

      Monitor

      Assistant answers for 50 sample routes.

      Director, Product & Brand Communications monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Director, Product & Brand Communications

    Smallest test

    Fix the duration on one sitemap file of routes and compare clicks.

    Why it works

    Regenerate the template: a real typical drive time (or remove the field when unknown), current ride types instead of Shared, a "schedule this ride" block, and a fresh lastmod. Start with routes to airports, stadiums and venues, then prune routes to places that have closed.

    These pages answer exactly the "how do I get from A to B" questions assistants field, and a visible error on every page undercuts the brand the communications team is rebuilding.

    Risks and how to handle them

    • Traffic dips while pages re-index

      Roll out by sitemap file and compare.

    Evidence

    • Your websiteRoute pages: the sitemap index lists 28 route sitemaps of about 50,000 URLs each (about 1.4 million /rider/routes pages), newest lastmod November 22, 2019. Four sampled pages (The Forum to LAX, UCLA to SMC Main Campus, an Augusta airport route and a Las Vegas route) all open their meta description with "0 minutes" and answer, in FAQ structured data, "It takes 0 minutes to get from The Forum to Los Angeles Int'l Airport by car", next to a correct distance ("5.75 miles"). The same FAQ still asks "How many passengers can ride in a Lyft Shared ride?".Source
    • HiringDirector, Product & Brand Communications (New York or San Francisco, posted October 1, 2026): "building a fresh take on an iconic brand", "giving riders and drivers compelling reasons to choose Lyft", and "Lead our content strategy, including AEO efforts".Source
    • HiringSenior Product Manager, Verticals (posted October 1, 2026): owns "airports, scheduled rides, and events", "some of the highest-intent, highest-value use cases on the Lyft platform", including "integrations with travel and event partners", from "a quiet regional airport to JFK" to "60,000 fans leaving a stadium". A Staff Product Manager, Core Rider owns "Lyft Silver for Seniors and Price Lock for commuters".Source
  • 03

    Lyft's main sitemap was last updated in August 2019. It still lists 84 scooter pages, which now return 404 or redirect, while newer pages (Lyft Silver, Business customer stories) are in no sitemap at all.

    Medium impactLow effort First result in 1 month Marketing Technology Lead

    First action

    List every main-sitemap URL that does not return 200.

    How to measure it

    Indexed current-product pages

    Now
    –
    Target
    100%
    By
    60 days

    Steps

    1. 1

      Crawl

      Status of all main-sitemap URLs.

      Marketing Technology Lead 1 day

    2. 2

      Generate

      Sitemap from the live routes list.

      Web engineering (lyft.com) 2 days

    3. 3

      Add sections

      Silver, memberships, Business, events.

      Web engineering (lyft.com) 1 day

    4. 4

      Split by section

      One file per team.

      Web engineering (lyft.com) 1 day

    5. 5

      Submit

      Search Console.

      Marketing Technology Lead 1 hour

    6. 6

      Report

      Indexing per section monthly.

      Marketing Technology Lead monthly

    First result
    1 month
    Cost
    $0
    Owner
    Marketing Technology Lead

    Smallest test

    Remove the dead scooter URLs today.

    Why it works

    Generate the main sitemap from the live page list: drop dead and redirecting URLs, add Silver, memberships, Business and event pages with real lastmod dates, and split sitemaps by section so each team can see its own indexing.

    Search engines spend their crawl on what the sitemap points to; it should point to current products.

    Risks and how to handle them

    • Losing old redirects' value

      Keep the redirects; just remove them from the sitemap.

    Evidence

    • Your websiteMain sitemap (1,185 URLs, newest lastmod August 22, 2019): 313 rider city pages, 322 driver pages and 84 scooter pages for 21 cities. Sampled scooter URLs return 404 (Austin, a Dallas page) or redirect (Denver, Santa Monica and Washington to /scooters; a Chicago FAQ to /bikes). Newer pages such as Lyft Silver and the Lyft Business customer stories are not in any sitemap.Source
    • Your websiteOther sitemaps: the blog sitemap lists 938 posts with no dates (samples include "2018 Year in Review" and "The Ride to Vote"); two driving-opportunity sitemaps (the first has 24,999 URLs, newest lastmod March 8, 2023) hold near-identical pages per town, such as /driver/driving-opportunities/abbeville-ga/driver, /gig-driver and /rideshare-driver.Source
    • Your websiteLyft Business pages, checked October 21, 2026: /business declares its canonical URL as https://www.lyft.com/ (the homepage), and every /business sub-page drops "/business" from its canonical: /business/customer-stories points to /customer-stories, /business/solutions to /solutions, and the Mercedes-Benz dealership story to /customer-stories/mercedes-benz-hoffman-estates. All three of those canonical URLs return 404.Source
  • 04

    The programmatic PMM will pitch Lyft Ads to agencies and demand partners, and the ads.lyft.com homepage is their first stop. Its body contains a second complete HTML document with its own title ("Success Stories Slider") and a hidden "DOM render test" block.

    Medium impactLow effort First result in 2 weeks Sr. Product Marketing Manager

    First action

    View the ads.lyft.com source and remove the test block.

    How to measure it

    Contact form starts

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Remove test block

      Hidden render test.

      Web team, Lyft Ads 1 hour

    2. 2

      Fix the embed

      Slider without a second document.

      Web team, Lyft Ads 1 day

    3. 3

      Check title

      Search and preview text.

      Sr. Product Marketing Manager, Programmatic Ad Solutions 1 hour

    4. 4

      Validate

      HTML and structured data.

      Web team, Lyft Ads 1 hour

    5. 5

      Review

      Other pages for the same embed.

      Web team, Lyft Ads 1 day

    6. 6

      Measure

      Contact rate.

      Sr. Product Marketing Manager, Programmatic Ad Solutions monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Sr. Product Marketing Manager, Programmatic Ad Solutions

    Smallest test

    Remove the test block this week.

    Why it works

    Move the slider into a proper component, remove the test block, check the page title and description that search results and link previews show, and validate the page.

    Agencies judge a media seller's data quality partly by its own site; it also keeps search titles clean.

    Risks and how to handle them

    • Breaking the slider

      Test on staging first.

    Evidence

    • Your websiteads.lyft.com: "Connect with a massive, high-intent audience of 50M riders taking 2M+ daily trips across 600+ cities"; pages for programmatic, measurement, insights and success stories. The homepage body contains a second complete HTML document inside an embed (with its own title "Success Stories Slider") and a hidden "DOM render test" block.Source
    • HiringLyft Ads hiring: a Sr. Product Marketing Manager, Programmatic Ad Solutions (posted September 16) for "Audience Extension solutions that extend Lyft's first-party data and targeting capabilities beyond the app", calling Lyft Ads "one of the fastest-growing commerce media businesses"; a Sr. Manager, GTM Strategy & Sales Packaging (posted October 1) to build tentpole packages for "Super Bowl, March Madness, Women's World Cup, Coachella, Formula 1, SXSW, Halloween, Valentine's Day, New Year's Eve" and lead the Lyft Ads Studio team; and a Staff Product Manager for Ad Serving.Source
  • 05

    Airports are among Lyft's "highest-intent, highest-value" uses, and the JFK page sells scheduling up to 90 days ahead with a locked price and up to $100 in credits if the driver is late. The route pages to airports only show "Schedule for later" and a download button.

    High impactMedium effort First result in 1 month Senior Product Manager

    First action

    Count route pages that end at an airport.

    How to measure it

    Scheduled rides from route pages

    Now
    –
    Target
    +25%
    By
    90 days

    Steps

    1. 1

      Find routes

      Airport destinations.

      Web engineering (lyft.com) 2 days

    2. 2

      Design block

      Promise, price lock, points.

      Product Designer, Rider 1 week

    3. 3

      Deep link

      Pre-filled scheduled ride.

      Software Engineer, Rider 1 week

    4. 4

      Launch

      Top airports first.

      Senior Product Manager, Verticals 1 week

    5. 5

      Measure

      Scheduled rides by page.

      Analytics Lead, Airports weekly

    6. 6

      Extend

      Stadium and venue routes.

      Senior Product Manager, Verticals 1 month

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior Product Manager, Verticals

    Smallest test

    Add the block to routes ending at LAX.

    Why it works

    Add the airport promise block (locked price, on-time promise, partner points) to every route page whose destination is an airport, with a deep link that opens a pre-filled scheduled ride.

    People researching an airport trip are planning ahead, which is exactly when scheduling and price lock win.

    Risks and how to handle them

    • Promise not available everywhere

      Show it only where it applies.

    Evidence

    • Your websiteAirport pages (322 in the sitemap): the JFK page says "Schedule your ride... up to 90 days ahead. Your price and pickup time will be locked in", promises a driver "within 10 minutes of your pickup time, or you'll get up to $100 in credits", and lists partner rewards with Hilton Honors, Atmos Rewards (Alaska and Hawaiian), DoorDash and United MileagePlus.Source
    • Your websiteRoute pages: the sitemap index lists 28 route sitemaps of about 50,000 URLs each (about 1.4 million /rider/routes pages), newest lastmod November 22, 2019. Four sampled pages (The Forum to LAX, UCLA to SMC Main Campus, an Augusta airport route and a Las Vegas route) all open their meta description with "0 minutes" and answer, in FAQ structured data, "It takes 0 minutes to get from The Forum to Los Angeles Int'l Airport by car", next to a correct distance ("5.75 miles"). The same FAQ still asks "How many passengers can ride in a Lyft Shared ride?".Source
    • HiringSenior Product Manager, Verticals (posted October 1, 2026): owns "airports, scheduled rides, and events", "some of the highest-intent, highest-value use cases on the Lyft platform", including "integrations with travel and event partners", from "a quiet regional airport to JFK" to "60,000 fans leaving a stadium". A Staff Product Manager, Core Rider owns "Lyft Silver for Seniors and Price Lock for commuters".Source
  • 06

    Lyft is hiring automotive account managers for dealerships, and its strongest proof is "How one Mercedes-Benz dealership increased daily revenue by $2100". Dealership buyers think in service-lane throughput, loaner costs and customer waiting time.

    Medium impactLow effort First result in 1 month Account Manager

    First action

    Agree the formula with the automotive team.

    How to measure it

    Automotive demo requests

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      Set inputs

      Visits, loaner cost, waits.

      Account Manager, Automotive Vertical 2 days

    2. 2

      Build

      Calculator on the page.

      Marketing Technology Lead 1 week

    3. 3

      Route leads

      Results into HubSpot.

      Marketing Technology Lead 2 days

    4. 4

      Equip AMs

      Same math in reviews.

      Account Manager, Automotive Vertical 1 week

    5. 5

      Promote

      Dealer associations and trade shows.

      Account Manager, Automotive Vertical 1 month

    6. 6

      Measure

      Demos and closes.

      Marketing Technology Lead monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Account Manager, Automotive Vertical

    Smallest test

    Run the math in five account reviews.

    Why it works

    Add a calculator to the automotive solution page: service visits a day, loaner cost and wait times in, estimated savings and extra revenue out, with the story as proof and a meeting link for account managers.

    A number specific to their store turns a story into a business case a general manager can approve.

    Risks and how to handle them

    • Overstated savings

      Show ranges and the inputs used.

    Evidence

    • Your websiteLyft Business content: customer stories such as "How SafeRide Health reduced no-shows by 63% and call center volume by 30%" and "How one Mercedes-Benz dealership increased daily revenue by $2100", solutions for healthcare, automotive dealerships, universities, transit and events, and products named Concierge, Lyft Pass and Business Profiles.Source
    • HiringLyft Business: Account Managers, Automotive Vertical (New York and San Francisco) help "Automotive Dealerships get more out of Lyft" and re-engage "dormant users and accounts"; a Senior Software Engineer builds integrations "with expense providers like Concur and Expensify"; Enterprise Account Managers and a Senior Account Executive are also open.Source
    • Your websiteLyft Business pages, checked October 21, 2026: /business declares its canonical URL as https://www.lyft.com/ (the homepage), and every /business sub-page drops "/business" from its canonical: /business/customer-stories points to /customer-stories, /business/solutions to /solutions, and the Mercedes-Benz dealership story to /customer-stories/mercedes-benz-hoffman-estates. All three of those canonical URLs return 404.Source

This quarter 9

The core plays for the next three months.

  • 07

    The lifecycle team runs "resurrection" experiments every year, and airport rides are the highest-intent trips Lyft has. Lapsed riders still fly; they just book something else to the airport.

    High impactMedium effort First result in 1 quarter Growth Marketing Manager

    First action

    Size lapsed riders whose past rides include an airport.

    How to measure it

    Lapsed-rider reactivation

    Now
    –
    Target
    +15%
    By
    1 quarter

    Steps

    1. 1

      Segment

      Lapsed riders with airport history.

      Growth Marketing Manager, Lifecycle 1 week

    2. 2

      Design tests

      Incentive vs none.

      Growth Marketing Manager, Lifecycle 1 week

    3. 3

      Build

      Journeys in the messaging system.

      Software Engineer, Growth Platforms 2 weeks

    4. 4

      Launch

      Before holiday travel.

      Growth Marketing Manager, Lifecycle 1 week

    5. 5

      Read

      Reactivation and repeat rides.

      Data Scientist 1 month

    6. 6

      Scale

      Spring and summer travel.

      Growth Marketing Manager, Lifecycle 1 quarter

    First result
    1 quarter
    Cost
    Incentive budget
    Owner
    Growth Marketing Manager, Lifecycle

    Smallest test

    Message 50,000 lapsed riders without an incentive.

    Why it works

    Before holiday travel peaks, send lapsed riders a scheduled-airport-ride message with the locked price and on-time promise, with and without an incentive, and a partner-points angle for airline members.

    A specific trip with a reason to plan it beats a generic "we miss you" offer.

    Risks and how to handle them

    • Paying for rides that would happen anyway

      Keep a holdout group.

    Evidence

    • HiringGrowth Marketing Manager, Lifecycle (New York and San Francisco, still open): the team runs "hundreds of acquisition, engagement, retention and resurrection experiments every year across email, push notifications, SMS and in-app messaging", designs "incentive and non-incentive messages", and applies "behavioral science frameworks" to timing and incentives.Source
    • Your websiteAirport pages (322 in the sitemap): the JFK page says "Schedule your ride... up to 90 days ahead. Your price and pickup time will be locked in", promises a driver "within 10 minutes of your pickup time, or you'll get up to $100 in credits", and lists partner rewards with Hilton Honors, Atmos Rewards (Alaska and Hawaiian), DoorDash and United MileagePlus.Source
    • HiringSoftware Engineer, Growth Platforms (Toronto, posted October 21, 2026): Growth Platforms "owns both the Incentives & Messaging systems for Lyft", which "determine & send the right messaging and/or incentives to the right user at the right time", to make products "more predictive, personalized, and adaptive".Source
  • 08

    Lyft's airport page lists partner rewards with United, Alaska and Hawaiian, Hilton and DoorDash, and the loyalty team is building a network of partners. The best moment to link an airline account is just after a trip to the airport.

    High impactMedium effort First result in 1 quarter Engineering Manager

    First action

    Check link rates today among airport riders.

    How to measure it

    Accounts linked after airport rides

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Link rate by partner.

      Data Scientist 1 week

    2. 2

      Design prompt

      Post-ride card.

      Product Designer, Rider 2 weeks

    3. 3

      Build

      Prompt and linking flow.

      Engineering Manager, Rider Loyalty 1 month

    4. 4

      Test

      Against no prompt.

      Engineering Manager, Rider Loyalty 1 month

    5. 5

      Measure

      Rides after linking.

      Data Scientist monthly

    6. 6

      Share with partners

      Joint results.

      Partnerships Manager quarterly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Engineering Manager, Rider Loyalty

    Smallest test

    Email a link offer to recent airport riders.

    Why it works

    Show a one-tap "link your account and earn points on this ride" prompt after airport drop-offs, matched to the airline flown when known, and track linked accounts and later ride frequency.

    Linked members ride more and have a reason to pick Lyft each trip.

    Risks and how to handle them

    • Prompt fatigue

      Show once per partner.

    Evidence

    • Your websiteAirport pages (322 in the sitemap): the JFK page says "Schedule your ride... up to 90 days ahead. Your price and pickup time will be locked in", promises a driver "within 10 minutes of your pickup time, or you'll get up to $100 in credits", and lists partner rewards with Hilton Honors, Atmos Rewards (Alaska and Hawaiian), DoorDash and United MileagePlus.Source
    • HiringRider Loyalty: an Engineering Manager ("The Rider Loyalty team is where riders become members", building "membership, rewards, and benefits products") and a Senior Engineering Manager for Rider Loyalty, Partnerships and Rider Pay, to "make Riders into Members and to build a robust network of partners".Source
  • 09

    Events are one of the three verticals the new PM owns. Lyft's route pages already include venues and festivals, but they were generated in 2019 and offer no event-day information.

    High impactHigh effort First result in 2 quarters Senior Product Manager

    First action

    Pick the 20 venues with the most Lyft rides.

    How to measure it

    Event-day rides at featured venues

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Pick venues

      Top 20 by rides.

      Senior Product Manager, Verticals 1 week

    2. 2

      Gather data

      Zones and waits.

      Data Scientist 1 month

    3. 3

      Build pages

      Venue template.

      Web engineering (lyft.com) 1 month

    4. 4

      Link routes

      From existing route pages.

      Web engineering (lyft.com) 1 week

    5. 5

      Update

      Weekly for events.

      Senior Product Manager, Verticals weekly

    6. 6

      Sell

      Venue pages in ad packages.

      Sr. Manager, GTM Strategy & Sales Packaging ongoing

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Senior Product Manager, Verticals

    Smallest test

    Publish one stadium page for the next home game.

    Why it works

    Publish a page per major venue with pickup zones, typical post-event waits, scheduled-ride options, and a link from each event's route pages; update it for every game or show week. Tie each page to the Lyft Ads tentpole packages.

    Event-goers search for how to get home before they go, and a useful page wins the ride and the ad inventory.

    Risks and how to handle them

    • Stale event data

      Automate from venue schedules.

    Evidence

    • HiringSenior Product Manager, Verticals (posted October 1, 2026): owns "airports, scheduled rides, and events", "some of the highest-intent, highest-value use cases on the Lyft platform", including "integrations with travel and event partners", from "a quiet regional airport to JFK" to "60,000 fans leaving a stadium". A Staff Product Manager, Core Rider owns "Lyft Silver for Seniors and Price Lock for commuters".Source
    • Your websiteRoute pages: the sitemap index lists 28 route sitemaps of about 50,000 URLs each (about 1.4 million /rider/routes pages), newest lastmod November 22, 2019. Four sampled pages (The Forum to LAX, UCLA to SMC Main Campus, an Augusta airport route and a Las Vegas route) all open their meta description with "0 minutes" and answer, in FAQ structured data, "It takes 0 minutes to get from The Forum to Los Angeles Int'l Airport by car", next to a correct distance ("5.75 miles"). The same FAQ still asks "How many passengers can ride in a Lyft Shared ride?".Source
    • HiringLyft Ads hiring: a Sr. Product Marketing Manager, Programmatic Ad Solutions (posted September 16) for "Audience Extension solutions that extend Lyft's first-party data and targeting capabilities beyond the app", calling Lyft Ads "one of the fastest-growing commerce media businesses"; a Sr. Manager, GTM Strategy & Sales Packaging (posted October 1) to build tentpole packages for "Super Bowl, March Madness, Women's World Cup, Coachella, Formula 1, SXSW, Halloween, Valentine's Day, New Year's Eve" and lead the Lyft Ads Studio team; and a Staff Product Manager for Ad Serving.Source
  • 10

    The new GTM packaging leader will build packages for the Super Bowl, March Madness, Coachella, Formula 1, SXSW, Halloween and New Year's Eve. ads.lyft.com has pages for formats and success stories, but none per moment.

    High impactMedium effort First result in 1 quarter Sr. Manager

    First action

    Draft the Super Bowl page from last year's aggregated ride data.

    How to measure it

    Tentpole bookings

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Calendar

      Ten moments, dates.

      Sr. Manager, GTM Strategy & Sales Packaging 1 week

    2. 2

      Insights

      Aggregated ridership.

      Data Scientist 2 weeks

    3. 3

      Pages

      One per moment.

      Lyft Ads Studio 1 month

    4. 4

      Forms

      Into the CRM.

      Marketing Technology Lead 1 week

    5. 5

      Outreach

      Agency sends.

      Senior Account Executive ongoing

    6. 6

      Measure

      Bookings by page.

      Sr. Manager, GTM Strategy & Sales Packaging monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Sr. Manager, GTM Strategy & Sales Packaging

    Smallest test

    Publish the next tentpole page this month.

    Why it works

    For each tentpole, publish a page 8-10 weeks ahead with an aggregated ridership insight (when and where riders move), the package formats, and a booking form, and send it to agencies.

    Planners buy moments, not formats, and a page per moment gives sellers a link and the search an answer.

    Risks and how to handle them

    • Rider privacy

      Aggregated, city-level insights only.

    Evidence

    • HiringLyft Ads hiring: a Sr. Product Marketing Manager, Programmatic Ad Solutions (posted September 16) for "Audience Extension solutions that extend Lyft's first-party data and targeting capabilities beyond the app", calling Lyft Ads "one of the fastest-growing commerce media businesses"; a Sr. Manager, GTM Strategy & Sales Packaging (posted October 1) to build tentpole packages for "Super Bowl, March Madness, Women's World Cup, Coachella, Formula 1, SXSW, Halloween, Valentine's Day, New Year's Eve" and lead the Lyft Ads Studio team; and a Staff Product Manager for Ad Serving.Source
    • Your websiteads.lyft.com: "Connect with a massive, high-intent audience of 50M riders taking 2M+ daily trips across 600+ cities"; pages for programmatic, measurement, insights and success stories. The homepage body contains a second complete HTML document inside an embed (with its own title "Success Stories Slider") and a hidden "DOM render test" block.Source
  • 11

    Lyft Silver serves older adults with phone support, and lets anyone invite a parent with an optional gift card. Adult children are the natural buyers, and holidays are when families talk about getting around.

    Medium impactLow effort First result in 1 quarter Growth Marketing Manager

    First action

    Pull invite and first-ride rates for Silver today.

    How to measure it

    Silver invite first rides

    Now
    –
    Target
    +50%
    By
    1 quarter

    Steps

    1. 1

      Baseline

      Invites and first rides.

      Data Scientist 1 week

    2. 2

      Creative

      Holiday message.

      Growth Marketing Manager, Lifecycle 2 weeks

    3. 3

      Journeys

      Email, push, in-app.

      Software Engineer, Growth Platforms 2 weeks

    4. 4

      Launch

      Holiday window.

      Growth Marketing Manager, Lifecycle 1 week

    5. 5

      Measure

      Invites and rides.

      Data Scientist weekly

    6. 6

      Repeat

      Mother's and Father's Day.

      Growth Marketing Manager, Lifecycle quarterly

    First result
    1 quarter
    Cost
    Gift-card incentives
    Owner
    Growth Marketing Manager, Lifecycle

    Smallest test

    Send the invite message to 20,000 riders.

    Why it works

    Run a holiday campaign to riders aged 35-60: "Help your parents get around", with a gift-card invite, a two-minute tutorial link and trusted-contact ride sharing. Measure invites sent and first rides.

    The rider who invites is already a customer, and the gift removes the first-ride hesitation.

    Risks and how to handle them

    • Older riders find the app hard

      Lead with phone support.

    Evidence

    • Your websiteLyft Silver page: "a service designed for older adults", "live support team is available from 8 AM-9 PM ET", trusted contacts can follow rides, and "Add an optional gift card when you invite someone to use Lyft Silver".Source
    • HiringGrowth Marketing Manager, Lifecycle (New York and San Francisco, still open): the team runs "hundreds of acquisition, engagement, retention and resurrection experiments every year across email, push notifications, SMS and in-app messaging", designs "incentive and non-incentive messages", and applies "behavioral science frameworks" to timing and incentives.Source
    • HiringSenior Product Manager, Verticals (posted October 1, 2026): owns "airports, scheduled rides, and events", "some of the highest-intent, highest-value use cases on the Lyft platform", including "integrations with travel and event partners", from "a quiet regional airport to JFK" to "60,000 fans leaving a stadium". A Staff Product Manager, Core Rider owns "Lyft Silver for Seniors and Price Lock for commuters".Source
  • 12

    The Marketing Technology Lead owns enrichment, routing and lead scoring, and Lyft Business integrates with Concur and Expensify. Riders who add a work email to a business profile at a company with no Lyft Business account are signals of demand inside that company.

    High impactMedium effort First result in 1 quarter Marketing Technology Lead

    First action

    Count companies with ten or more business-profile riders and no account.

    How to measure it

    Usage-sourced opportunities

    Now
    –
    Target
    200 a quarter
    By
    2 quarters

    Steps

    1. 1

      Privacy review

      Company-level aggregation only.

      Privacy counsel 2 weeks

    2. 2

      Build the list

      Domains without accounts.

      Marketing Technology Lead 2 weeks

    3. 3

      Score

      Riders and trips.

      Marketing Technology Lead 1 week

    4. 4

      Route

      To sales in HubSpot and Salesforce.

      Marketing Technology Lead 1 week

    5. 5

      Offer

      Centralized billing pitch.

      Senior Account Executive ongoing

    6. 6

      Measure

      Opportunities and wins.

      Marketing Technology Lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Marketing Technology Lead

    Smallest test

    Pull the top 20 companies and test outreach.

    Why it works

    Aggregate business-profile domains with no account, score them by rider count and trip volume, and route the top companies to sales with an offer to centralize billing. Use company-level counts only.

    Bottom-up usage is the warmest B2B lead there is, and it already exists in Lyft's data.

    Risks and how to handle them

    • Riders feel tracked

      Never name riders to the company; pitch on aggregate demand.

    Evidence

    • HiringMarketing Technology Lead (Toronto, posted September 3, 2026): owns "Lyft's B2B marketing technology stack, spanning marketing automation, content and web, lead routing, data enrichment, and attribution", the data model "that carry a lead from first touch through to a qualified opportunity", HubSpot, "the tracking and instrumentation layer", and bringing "AI into how the stack works".Source
    • HiringLyft Business: Account Managers, Automotive Vertical (New York and San Francisco) help "Automotive Dealerships get more out of Lyft" and re-engage "dormant users and accounts"; a Senior Software Engineer builds integrations "with expense providers like Concur and Expensify"; Enterprise Account Managers and a Senior Account Executive are also open.Source
    • Your websiteLyft Business content: customer stories such as "How SafeRide Health reduced no-shows by 63% and call center volume by 30%" and "How one Mercedes-Benz dealership increased daily revenue by $2100", solutions for healthcare, automotive dealerships, universities, transit and events, and products named Concierge, Lyft Pass and Business Profiles.Source
  • 13

    The communications director will lead AEO, and airports are a priority vertical. The JFK page already answers pickup, luggage and pricing questions in an FAQ; assistants need the same, accurate answers for every airport.

    High impactMedium effort First result in 1 quarter Director

    First action

    Ask five assistants about the top ten airports and record citations.

    How to measure it

    Citations for top 30 airports

    Now
    –
    Target
    50%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Citations for 30 airports.

      Director, Product & Brand Communications 1 week

    2. 2

      Audit pages

      Zones, prices, FAQ.

      Senior Product Manager, Verticals 1 month

    3. 3

      Fix data

      Per airport.

      Web engineering (lyft.com) 1 month

    4. 4

      Add schema

      FAQPage everywhere.

      Web engineering (lyft.com) 1 week

    5. 5

      Monitor

      Monthly checks.

      Director, Product & Brand Communications monthly

    6. 6

      Report

      To the verticals team.

      Director, Product & Brand Communications monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Director, Product & Brand Communications

    Smallest test

    Fix the FAQ on the top five airport pages.

    Why it works

    Audit all 322 airport pages: current pickup zones, typical price ranges, scheduling and promise eligibility, and FAQ structured data. Check what five assistants say for the top 30 airports monthly and fix gaps.

    Airport questions are frequent, high-value and answerable, and assistants cite the clearest source.

    Risks and how to handle them

    • Pickup zones change

      Assign an owner per airport for updates.

    Evidence

    • Your websiteAirport pages (322 in the sitemap): the JFK page says "Schedule your ride... up to 90 days ahead. Your price and pickup time will be locked in", promises a driver "within 10 minutes of your pickup time, or you'll get up to $100 in credits", and lists partner rewards with Hilton Honors, Atmos Rewards (Alaska and Hawaiian), DoorDash and United MileagePlus.Source
    • HiringDirector, Product & Brand Communications (New York or San Francisco, posted October 1, 2026): "building a fresh take on an iconic brand", "giving riders and drivers compelling reasons to choose Lyft", and "Lead our content strategy, including AEO efforts".Source
    • HiringSenior Product Manager, Verticals (posted October 1, 2026): owns "airports, scheduled rides, and events", "some of the highest-intent, highest-value use cases on the Lyft platform", including "integrations with travel and event partners", from "a quiet regional airport to JFK" to "60,000 fans leaving a stadium". A Staff Product Manager, Core Rider owns "Lyft Silver for Seniors and Price Lock for commuters".Source
  • 14

    Real visitors to lyft.com fail Core Web Vitals on responsiveness (INP 221 ms against 200 ms), although loading passes. Slow taps on "Sign up to ride" or "Apply to drive" cost sign-ups.

    Medium impactMedium effort First result in 1 quarter Web engineering

    First action

    Record the three slowest interactions in field data.

    How to measure it

    INP at the 75th percentile

    Now
    –
    Target
    under 200 ms
    By
    1 quarter

    Steps

    1. 1

      Profile

      Slowest interactions.

      Web engineering (lyft.com) 1 week

    2. 2

      Defer scripts

      Tags and consent.

      Web engineering (lyft.com) 2 weeks

    3. 3

      Trim JavaScript

      Unused code.

      Web engineering (lyft.com) 1 month

    4. 4

      Test

      Lab and field.

      Web engineering (lyft.com) 2 weeks

    5. 5

      Guard

      Performance budget in CI.

      Web engineering (lyft.com) 1 week

    6. 6

      Measure

      Weekly INP and sign-ups.

      Web engineering (lyft.com) weekly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Web engineering (lyft.com)

    Smallest test

    Defer one tag and compare field INP for two weeks.

    Why it works

    Profile the slowest interactions, defer the tag manager and consent scripts until after first input, cut the 564 KB of unused JavaScript, and track INP weekly.

    Responsiveness affects both conversion and search ranking signals.

    Risks and how to handle them

    • Tracking breaks

      Verify tags after deferring.

    Evidence

    • Google PageSpeedlyft.com homepage on a phone: speed score 59; real visitors fail Core Web Vitals on responsiveness (INP 221 ms against a 200 ms target) while loading passes (largest paint 2.3 s); fixes include render-blocking requests (about 1.5 s) and 564 KB of unused JavaScript.Source
  • 15

    The programmatic PMM must build the Audience Extension business that takes Lyft's first-party data "beyond the app". ads.lyft.com has a programmatic page, but buyers of off-platform audiences want evidence of lift and to know which buying platforms they can use.

    High impactMedium effort First result in 2 quarters Sr. Product Marketing Manager

    First action

    Pick the strongest Audience Extension campaign to write up.

    How to measure it

    Inbound programmatic requests

    Now
    –
    Target
    30 a quarter
    By
    2 quarters

    Steps

    1. 1

      Pick the case

      Measured lift.

      Sr. Product Marketing Manager, Programmatic Ad Solutions 2 weeks

    2. 2

      Write it

      Method and results.

      Sr. Product Marketing Manager, Programmatic Ad Solutions 1 month

    3. 3

      List platforms

      DSPs and clean rooms.

      Sr. Product Marketing Manager, Programmatic Ad Solutions 1 week

    4. 4

      Publish

      On the programmatic page.

      Web team, Lyft Ads 1 week

    5. 5

      Promote

      Agency newsletters.

      Sr. Product Marketing Manager, Programmatic Ad Solutions 1 month

    6. 6

      Measure

      Requests and deals.

      Sr. Product Marketing Manager, Programmatic Ad Solutions monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Sr. Product Marketing Manager, Programmatic Ad Solutions

    Smallest test

    Publish the DSP list first.

    Why it works

    Publish one Audience Extension case study with a clear measurement method, the list of DSPs and clean rooms where segments are available, and a planning request form for agencies.

    Programmatic buyers decide on availability and measured lift, so stating both removes the first two questions.

    Risks and how to handle them

    • Advertiser confidentiality

      Anonymize the brand if needed.

    Evidence

    • HiringLyft Ads hiring: a Sr. Product Marketing Manager, Programmatic Ad Solutions (posted September 16) for "Audience Extension solutions that extend Lyft's first-party data and targeting capabilities beyond the app", calling Lyft Ads "one of the fastest-growing commerce media businesses"; a Sr. Manager, GTM Strategy & Sales Packaging (posted October 1) to build tentpole packages for "Super Bowl, March Madness, Women's World Cup, Coachella, Formula 1, SXSW, Halloween, Valentine's Day, New Year's Eve" and lead the Lyft Ads Studio team; and a Staff Product Manager for Ad Serving.Source
    • Your websiteads.lyft.com: "Connect with a massive, high-intent audience of 50M riders taking 2M+ daily trips across 600+ cities"; pages for programmatic, measurement, insights and success stories. The homepage body contains a second complete HTML document inside an embed (with its own title "Success Stories Slider") and a hidden "DOM render test" block.Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    Pink members save an average of $23 a month, and the loyalty team wants more members; Lyft Business already sells ride programs to employers. Employers buy perks in bulk, and members ride more.

    High impactHigh effort First result in 3 quarters Engineering Manager

    First action

    Ask ten Business customers whether they would buy Pink seats.

    How to measure it

    Employer-sponsored members

    Now
    –
    Target
    50,000
    By
    3 quarters

    Steps

    1. 1

      Interview

      Ten customers.

      Senior Account Executive 1 month

    2. 2

      Price

      Seat pricing.

      Engineering Manager, Rider Loyalty 1 month

    3. 3

      Build

      Seats in the dashboard.

      Senior Software Engineer, Lyft Business 1 quarter

    4. 4

      Pilot

      Five companies.

      Senior Account Executive 1 quarter

    5. 5

      Measure

      Rides and expansion.

      Data Scientist monthly

    6. 6

      Launch

      All accounts.

      Engineering Manager, Rider Loyalty 1 quarter

    First result
    3 quarters
    Cost
    Engineering and discounts
    Owner
    Engineering Manager, Rider Loyalty

    Smallest test

    Offer seats to one existing customer.

    Why it works

    Offer Pink seats to Lyft Business customers as a perk (company-paid or discounted), managed in the business dashboard, starting with existing accounts. Measure member rides and account expansion.

    It grows membership through one sale per company and deepens the Business relationship.

    Risks and how to handle them

    • Low activation of seats

      Bill only for activated seats.

    Evidence

    • Your websiteHomepage: "On-demand, scheduled ahead, late night, or morning commute. Plus, earn rewards on every ride"; Lyft Pink members "save an average of $23/month", with free Priority Pickup upgrades, 5% off Extra Comfort and XL, and up to three free cancellations a month; a new-rider discount code is printed on the page.Source
    • HiringRider Loyalty: an Engineering Manager ("The Rider Loyalty team is where riders become members", building "membership, rewards, and benefits products") and a Senior Engineering Manager for Rider Loyalty, Partnerships and Rider Pay, to "make Riders into Members and to build a robust network of partners".Source
    • Your websiteLyft Business content: customer stories such as "How SafeRide Health reduced no-shows by 63% and call center volume by 30%" and "How one Mercedes-Benz dealership increased daily revenue by $2100", solutions for healthcare, automotive dealerships, universities, transit and events, and products named Concierge, Lyft Pass and Business Profiles.Source
  • 17

    Lyft is hiring program managers for AV safety policy and AV operations, and runs an AV depot. Waymo already invites the public to "Take a ride now". Riders will choose an AV network they trust.

    High impactHigh effort First result in 4 quarters Program Manager

    First action

    Define the ten measures to report.

    How to measure it

    Riders opting in to AV rides

    Now
    –
    Target
    +20%
    By
    4 quarters

    Steps

    1. 1

      Define measures

      With safety and legal.

      Program Manager, AV Safety Policy & Programs 1 month

    2. 2

      Collect

      Quarterly data.

      Program Manager, AV Operational Excellence 1 quarter

    3. 3

      Write

      Plain-language report.

      Director, Product & Brand Communications 1 month

    4. 4

      Review

      Legal and policy.

      Manager, Legislative Counsel 2 weeks

    5. 5

      Publish

      With FAQ.

      Director, Product & Brand Communications 1 week

    6. 6

      Repeat

      Quarterly.

      Program Manager, AV Safety Policy & Programs quarterly

    First result
    4 quarters
    Cost
    Staff time
    Owner
    Program Manager, AV Safety Policy & Programs

    Smallest test

    Publish a one-page AV FAQ.

    Why it works

    Publish a plain-language report each quarter on Lyft's AV rides (where, how many, incidents, support response, rider ratings), with the communications team building the narrative and an FAQ for assistants.

    Transparency is the main lever on AV adoption, and a regular report gives press and regulators one source.

    Risks and how to handle them

    • Incidents draw attention

      Report context and fixes alongside numbers.

    Evidence

    • Competitor researchWaymo's homepage: it "makes it safe and easy for people & things to get around with autonomous vehicles. Take a ride now." Lyft is itself hiring for AVs: Program Managers for AV Safety Policy & Programs and AV Operational Excellence, and an Operations Manager for an AV depot in Nashville.Source
    • HiringDirector, Product & Brand Communications (New York or San Francisco, posted October 1, 2026): "building a fresh take on an iconic brand", "giving riders and drivers compelling reasons to choose Lyft", and "Lead our content strategy, including AEO efforts".Source
  • 18

    Lyft Ads sells "a high-intent audience" of 50M riders, and the programmatic and ad-serving teams are building off-app reach. Commerce media buyers pay most for proven outcomes; a ride to a store or venue is a real-world visit.

    High impactHigh effort First result in 3 quarters Staff Product Manager I

    First action

    Scope one pilot with a retail advertiser.

    How to measure it

    Campaigns with visit lift reporting

    Now
    –
    Target
    30%
    By
    3 quarters

    Steps

    1. 1

      Privacy design

      Aggregates and thresholds.

      Privacy counsel 1 month

    2. 2

      Build

      Clean-room pipeline.

      Staff Product Manager I, Ad Serving 1 quarter

    3. 3

      Pilot

      One retailer.

      Sr. Product Marketing Manager, Programmatic Ad Solutions 1 quarter

    4. 4

      Validate

      Lift method.

      Senior Data Scientist, Causal Inference 1 month

    5. 5

      Package

      With tentpoles.

      Sr. Manager, GTM Strategy & Sales Packaging 1 month

    6. 6

      Scale

      All sellers.

      Sr. Manager, GTM Strategy & Sales Packaging 1 quarter

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Staff Product Manager I, Ad Serving

    Smallest test

    Run a manual aggregate analysis for one past campaign.

    Why it works

    Build a privacy-safe measurement product: aggregated ride drop-offs at advertiser locations after exposure, via a clean room, reported as lift against a control. Package it with the tentpole and Audience Extension offers.

    Measured visits differentiate Lyft from other media that can only report clicks.

    Risks and how to handle them

    • Privacy expectations

      No individual-level sharing; minimum audience sizes.

    Evidence

    • Your websiteads.lyft.com: "Connect with a massive, high-intent audience of 50M riders taking 2M+ daily trips across 600+ cities"; pages for programmatic, measurement, insights and success stories. The homepage body contains a second complete HTML document inside an embed (with its own title "Success Stories Slider") and a hidden "DOM render test" block.Source
    • HiringLyft Ads hiring: a Sr. Product Marketing Manager, Programmatic Ad Solutions (posted September 16) for "Audience Extension solutions that extend Lyft's first-party data and targeting capabilities beyond the app", calling Lyft Ads "one of the fastest-growing commerce media businesses"; a Sr. Manager, GTM Strategy & Sales Packaging (posted October 1) to build tentpole packages for "Super Bowl, March Madness, Women's World Cup, Coachella, Formula 1, SXSW, Halloween, Valentine's Day, New Year's Eve" and lead the Lyft Ads Studio team; and a Staff Product Manager for Ad Serving.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    Two driving-opportunity sitemaps hold tens of thousands of near-identical pages per town (/driver, /gig-driver, /rideshare-driver), last updated in March 2023. Lifecycle growth also covers drivers.

    Medium impactMedium effort First result in 1 quarter Growth Marketing Manager

    First action

    Pick 100 towns with the most driver searches.

    How to measure it

    Applications from town pages

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Pick towns

      Top 100.

      Growth Marketing Manager, Lifecycle 1 week

    2. 2

      Template

      One page per town.

      Web engineering (lyft.com) 2 weeks

    3. 3

      Earnings data

      Local examples.

      Data Scientist 2 weeks

    4. 4

      Redirect

      Variants to the main page.

      Web engineering (lyft.com) 1 week

    5. 5

      Launch

      Top towns first.

      Web engineering (lyft.com) 1 week

    6. 6

      Measure

      Applications.

      Growth Marketing Manager, Lifecycle monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Growth Marketing Manager, Lifecycle

    Smallest test

    Merge the pages for ten towns.

    Why it works

    Merge the variants into one page per town with current local earnings examples, requirements and a fast application link, and redirect the rest.

    One strong page per town ranks better than five thin ones and converts with real numbers.

    Risks and how to handle them

    • Earnings claims

      Use ranges with dates and terms.

    Evidence

    • Your websiteOther sitemaps: the blog sitemap lists 938 posts with no dates (samples include "2018 Year in Review" and "The Ride to Vote"); two driving-opportunity sitemaps (the first has 24,999 URLs, newest lastmod March 8, 2023) hold near-identical pages per town, such as /driver/driving-opportunities/abbeville-ga/driver, /gig-driver and /rideshare-driver.Source
    • HiringGrowth Marketing Manager, Lifecycle (New York and San Francisco, still open): the team runs "hundreds of acquisition, engagement, retention and resurrection experiments every year across email, push notifications, SMS and in-app messaging", designs "incentive and non-incentive messages", and applies "behavioral science frameworks" to timing and incentives.Source
  • 20

    The blog sitemap lists 938 posts with no dates, including a 2018 year in review. For a brand the communications team is refreshing, undated old posts confuse readers and assistants about what is current.

    Medium impactLow effort First result in 1 month Director

    First action

    List the 50 most-visited posts and their topics.

    How to measure it

    Refreshed-post visits

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Inventory

      All posts.

      Director, Product & Brand Communications 1 week

    2. 2

      Add dates

      Template change.

      Web engineering (lyft.com) 2 days

    3. 3

      Retire

      Discontinued topics.

      Director, Product & Brand Communications 2 weeks

    4. 4

      Refresh

      Top ten posts.

      Director, Product & Brand Communications 1 month

    5. 5

      Sitemap

      Dates included.

      Web engineering (lyft.com) 1 day

    6. 6

      Repeat

      Twice a year.

      Director, Product & Brand Communications 6 months

    First result
    1 month
    Cost
    Writing time
    Owner
    Director, Product & Brand Communications

    Smallest test

    Add dates to the blog template.

    Why it works

    Add published and updated dates, retire or redirect posts about discontinued products, and refresh the ten most-visited posts with current product names.

    Dated, current content is what assistants trust and cite.

    Risks and how to handle them

    • Losing links

      Redirect retired posts to the closest current page.

    Evidence

    • Your websiteOther sitemaps: the blog sitemap lists 938 posts with no dates (samples include "2018 Year in Review" and "The Ride to Vote"); two driving-opportunity sitemaps (the first has 24,999 URLs, newest lastmod March 8, 2023) hold near-identical pages per town, such as /driver/driving-opportunities/abbeville-ga/driver, /gig-driver and /rideshare-driver.Source
    • HiringDirector, Product & Brand Communications (New York or San Francisco, posted October 1, 2026): "building a fresh take on an iconic brand", "giving riders and drivers compelling reasons to choose Lyft", and "Lead our content strategy, including AEO efforts".Source
  • 21

    Manifold, a Lyft division, produces brand experiences and conferences, and Lyft Events lets hosts create ride codes in minutes. Brands that hire Manifold also need guests to arrive and want reach around the event.

    Medium impactLow effort First result in 2 quarters Producer

    First action

    Pitch the bundle to two current Manifold clients.

    How to measure it

    Manifold deals with rides and ads

    Now
    –
    Target
    10 a year
    By
    2 quarters

    Steps

    1. 1

      Design

      Bundle contents.

      Producer, Manifold 2 weeks

    2. 2

      Price

      With Lyft Events and Ads.

      Sr. Manager, GTM Strategy & Sales Packaging 2 weeks

    3. 3

      Pitch

      Two clients.

      Producer, Manifold 1 month

    4. 4

      Deliver

      First bundle.

      Producer, Manifold 1 quarter

    5. 5

      Report

      Attendance and rides.

      Associate Producer, Manifold 1 week

    6. 6

      Scale

      Standard offer.

      Sr. Manager, GTM Strategy & Sales Packaging 1 quarter

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Producer, Manifold

    Smallest test

    Add ride codes to one upcoming Manifold event.

    Why it works

    Offer Manifold clients a bundle: production, guest ride codes and Lyft Ads around the venue, with one report on attendance and rides.

    One supplier for the event, the rides and the media is easier to buy and harder to replace.

    Risks and how to handle them

    • Teams sell separately

      Shared credit for bundled revenue.

    Evidence

    • HiringManifold, "a Division of Lyft", is hiring a Producer and an Associate Producer (posted October 19, 2026): it "produces world-class, award-winning experiences globally - from intimate pop-up activations to complex, multi-faceted conferences and large-scale brand experiences". The Lyft Events page lets hosts "Create a unique event code in less than 10 minutes" and says the network "covers 96% of the US".Source
    • HiringLyft Ads hiring: a Sr. Product Marketing Manager, Programmatic Ad Solutions (posted September 16) for "Audience Extension solutions that extend Lyft's first-party data and targeting capabilities beyond the app", calling Lyft Ads "one of the fastest-growing commerce media businesses"; a Sr. Manager, GTM Strategy & Sales Packaging (posted October 1) to build tentpole packages for "Super Bowl, March Madness, Women's World Cup, Coachella, Formula 1, SXSW, Halloween, Valentine's Day, New Year's Eve" and lead the Lyft Ads Studio team; and a Staff Product Manager for Ad Serving.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Lyft did not commission, review or endorse it, and Programmable is not affiliated with Lyft. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Lyft runs its business.

Something wrong, or do you represent Lyft? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Fix Business canonicals, the route-page "0 minutes", the sitemaps and the Ads homepage; add airport promises to routes and a dealership calculator.

  2. Days 31 to 6011 ideas

    Lifecycle and loyalty tests, event and airport content, tentpole pages, Silver gifting, usage-based B2B leads, INP and Audience Extension proof; driver and blog clean-ups.

  3. Days 61 to 904 ideas

    Commit to Pink for employers, the AV trust report, closed-loop measurement and the Manifold bundle.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value reliable pickups and scheduling ahead. The most cited problem: price surprises.

  • Rewards and partner points
  • Late drivers for airport trips
  • In their words: “schedule ahead”

Market

Competitive landscape

3 competitors compared: Uber, Waymo and Local taxi and black-car apps.

  • Gap to exploit: Accurate trip and airport answers in AI assistants
  • Uber: Less focus on rider-only loyalty
  • Waymo: Limited cities

Hiring signals

Lyft's open roles point at content, B2B, verticals and media.

  • Marketing Technology Lead: B2B stack: web, routing, enrichment, attribution. Ideas 1, 3, 12.
  • Director, Product & Brand Communications: Content strategy including AEO. Ideas 2, 13, 20.
  • Growth Marketing Manager, Lifecycle: Resurrection and incentive experiments. Ideas 7, 11, 19.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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