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Generated Oct 22, 2026
  1. Programmable
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growth playbook · Oct 22, 2026

natera.com (opens in a new tab)

Natera growth playbook

Diagnosis

Natera is scaling Signatera fast: it is hiring GU and breast oncology specialists and regional directors, a breast lifecycle director, a tissue acquisition product manager, trial navigators and enterprise account managers, and it is rebuilding its sales and marketing stack with a Salesforce-centred product manager and an email specialist.

The website has not kept up: eight Signatera cancer pages describe themselves as anal cancer in search results, the hub still says colorectal only, 15 oncology pages have no description, there is no Spanish Signatera content, and oncology billing lacks the self-serve tools women's health already has.

This playbook fixes the search snippets and lead routing first, then builds serial-testing journeys, Spanish pages, a tissue tracker, a shared attribution model and indication launch kits.

Growth Score

8/10

Biggest Opportunity

Turn Signatera's growth into a well-run funnel: accurate pages per cancer type, leads routed to the new specialists, and lifecycle messages that keep patients on their repeat-testing schedule.

Biggest Risk

Guardant Health, Myriad and others compete in MRD and genetic testing; fast growth across many indications multiplies small errors in messaging, routing and billing that cost trust.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Fix the Signatera search snippets: eight cancer pages tell Google they are about anal cancer

    Export every oncology URL with its title and description and mark the wrong ones.

    High impact First result in 1 month
  2. 2

    Route every "Speak with an expert" lead by cancer type and role into Salesforce

    List the hidden fields the current form can carry.

    High impact First result in 1 month
  3. 3

    Give Signatera patients the cost estimate and payment plan that women's health patients already get

    Check whether the existing estimate tool can accept Signatera orders.

    Medium impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 10Fill-ins · 6Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Natera is hiring specialists and regional directors for GU and breast cancer and a director to sharpen breast messaging, so patients and oncologists will be searching for Signatera by cancer type. But the search descriptions on Signatera's indication pages are copy-paste errors: the pancreatic, liver, gastroesophageal and bile duct pages (patient and clinician) all say Signatera monitors "anal cancer recurrence"; the main Signatera page, patient overview and FAQ still call it "a sensitive ctDNA test for colorectal cancer"; the cervical page's heading says "Pancreatic Cancer"; and 15 more oncology pages have no description at all. A searcher with pancreatic cancer sees a snippet about another disease.

    High impactLow effort First result in 1 month Oncology Web Marketing Manager

    First action

    Export every oncology URL with its title and description and mark the wrong ones.

    How to measure it

    Search click-through, indication pages

    Now
    –
    Target
    +20%
    By
    60 days

    Steps

    1. 1

      Export

      Every oncology page with title, description and heading.

      Oncology Web Marketing Manager 1 day

    2. 2

      Write the template

      Cancer type, setting, audience, coverage line.

      Oncology Commercial Marketing 1 day

    3. 3

      Rewrite

      The 8 wrong, 3 colorectal-only and 15 empty descriptions.

      Oncology Web Marketing Manager 2 days

    4. 4

      Medical-legal review

      Approve the new snippets as promotional copy.

      Medical Affairs 3 days

    5. 5

      Publish and resubmit

      Update pages and request indexing in Search Console.

      Oncology Web Marketing Manager 1 day

    6. 6

      Guard

      A CMS check that blocks duplicate or empty descriptions.

      Oncology Web Marketing Manager 1 week

    First result
    1 month
    Cost
    Staff time only
    Owner
    Oncology Web Marketing Manager

    Smallest test

    Fix the four pancreatic and liver pages today and compare clicks in two weeks.

    Why it works

    Write a unique title and description for every Signatera, Latitude, Altera and Empower page from one template: cancer type, the setting (after surgery, during treatment, surveillance), the patient or clinician audience, and the Medicare coverage line where it applies. Fix the cervical heading. Make the hub and FAQ describe Signatera across solid tumors, not colorectal only. Add a pre-publish check so a new indication page cannot go live with a borrowed description.

    Search snippets are the first message most patients and clinicians see. Correct, specific snippets lift click-through and stop wrong-disease text from being repeated by AI assistants, at almost no cost.

    Ready to use

    ChecklistSignatera snippet fix list

    [ ] Pancreatic (patient + clinician): remove "anal cancer"
    [ ] Liver (patient + clinician)
    [ ] Gastroesophageal (patient + clinician)
    [ ] Bile duct (patient + clinician)
    [ ] Signatera hub, patient overview, FAQ: describe all solid tumors
    [ ] Cervical patient page: heading says Pancreatic
    [ ] 15 pages with no description
    [ ] CMS rule: no duplicate descriptions

    Risks and how to handle them

    • Review slows the fix

      Send the 11 wrong snippets first as corrections, the 15 empty ones next.

    • Search engines rewrite snippets anyway

      Accurate on-page text makes the rewrite accurate too.

    Evidence

    • Your websiteSignatera page snippets (checked October 21, 2026): eight pages (the pancreatic, liver, gastroesophageal and bile duct cancer pages, patient and clinician versions) share the meta description "Signatera(TM) is a powerful, personalized assay that provides accurate monitoring for anal cancer recurrence"; the main Signatera page, the patient overview and the FAQ all describe Signatera as "a sensitive ctDNA test for colorectal cancer"; the cervical cancer patient page's main heading reads "Signatera(TM) for Pancreatic Cancer".Source
    • Your websiteFifteen oncology pages in the sitemap have no meta description at all, including the oncology hub, Signatera for sarcoma, ovarian, head and neck and skin cancers (patient and clinician pages), Signatera CDx, Signatera Genome, Signatera in lymphoma and both Latitude pages; several titles are generic, such as "Signatera for Sarcoma | Natera".Source
    • HiringOncology field build-out: on October 14, 2026 Natera posted Clinical Oncology Specialist, GU roles for Washington DC, Detroit/Indianapolis, Pittsburgh, Denver/Phoenix and Orlando plus two Regional Directors, GU Oncology Sales (East and West); on October 19 three Clinical Oncology Specialist, Breast roles (Dallas/Fort Worth, Ohio/Kentucky, Philadelphia/South Jersey); and a Sales Training Manager, Oncology on October 12. Of 230 open roles, Oncology Sales is the largest department (44).Source
    • HiringSenior Director / Director, Breast Oncology Lifecycle Management (posted October 8, 2026): will "Define value proposition and messaging framework in collaboration with commercial marketing for Natera's oncology suite of products in breast cancer", build "a roadmap to fill evidence data gaps", develop KOL engagement plans and support Medicare/MolDx and commercial payer dossiers for non-covered indications.Source
  • 02

    The new product manager will own lead lifecycle, scoring and routing between CRM and marketing automation. Today one "Speak with an expert" form sits on every Signatera page, from bladder to breast, for patients and clinicians alike, while Natera is staffing separate GU and breast teams.

    High impactLow effort First result in 1 month Senior Product Manager

    First action

    List the hidden fields the current form can carry.

    How to measure it

    Lead-to-first-order, clinician leads

    Now
    –
    Target
    +15%
    By
    1 quarter

    Steps

    1. 1

      Map fields

      Cancer type, audience, page URL, ZIP.

      Senior Product Manager, Sales, Marketing & Business Solutions 2 days

    2. 2

      Update form

      Hidden fields on every indication page.

      Oncology Web Marketing Manager 3 days

    3. 3

      Routing rules

      Territory and team assignment in Salesforce.

      Senior Product Manager, Sales, Marketing & Business Solutions 1 week

    4. 4

      Patient path

      Patient leads to patient support, not sales.

      Patient Support 2 days

    5. 5

      Alerts

      Specialist notified within the hour.

      Senior Product Manager, Sales, Marketing & Business Solutions 2 days

    6. 6

      Report

      Leads, response time and orders by indication.

      Senior Product Manager, Sales, Marketing & Business Solutions monthly

    First result
    1 month
    Cost
    Admin time
    Owner
    Senior Product Manager, Sales, Marketing & Business Solutions

    Smallest test

    Tag the breast and bladder pages first.

    Why it works

    Pass the page's cancer type and audience (patient or clinician) as hidden fields, ask clinicians for practice ZIP, and route clinician leads to the territory's oncology specialist and patient leads to patient support. Report response time and conversion by indication.

    A lead that arrives tagged with its cancer type and territory reaches the right specialist the same day, and marketing finally sees which pages create orders.

    Risks and how to handle them

    • Patient data in a sales tool

      Keep patient leads out of the sales queue and follow privacy policy.

    Evidence

    • HiringSenior Product Manager, Sales, Marketing & Business Solutions (remote US, posted October 13, 2026): owns "the tools for generating demand, managing accounts and pipeline, and running campaigns"; "Salesforce is the center of this portfolio today, and the scope is growing to include marketing automation"; will "Manage the integration points between CRM and marketing automation, including lead lifecycle, scoring, routing, and attribution" and bring "order to a loosely governed portfolio". Eloqua experience is a plus.Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
    • HiringOncology field build-out: on October 14, 2026 Natera posted Clinical Oncology Specialist, GU roles for Washington DC, Detroit/Indianapolis, Pittsburgh, Denver/Phoenix and Orlando plus two Regional Directors, GU Oncology Sales (East and West); on October 19 three Clinical Oncology Specialist, Breast roles (Dallas/Fort Worth, Ohio/Kentucky, Philadelphia/South Jersey); and a Sales Training Manager, Oncology on October 12. Of 230 open roles, Oncology Sales is the largest department (44).Source
  • 03

    The women's health billing page lets patients request a personalized cost estimate, shows financial assistance from $0 to $239 and offers 12-month interest-free payment plans. The oncology billing page lists Medicare indications and a phone number, but has no online estimate and no payment-plan details, even though Signatera is designed for repeat testing.

    Medium impactLow effort First result in 1 month Oncology Billing Operations

    First action

    Check whether the existing estimate tool can accept Signatera orders.

    How to measure it

    Online estimate requests

    Now
    –
    Target
    500 a month
    By
    90 days

    Steps

    1. 1

      Check the tool

      Can it quote Signatera and Altera?

      Oncology Billing Operations 2 days

    2. 2

      Write copy

      Repeat-test billing in plain language.

      Oncology Commercial Marketing 2 days

    3. 3

      Add to pages

      Billing page and patient pages.

      Oncology Web Marketing Manager 3 days

    4. 4

      Train support

      Same answers on the phone.

      Patient Support 2 days

    5. 5

      Review

      Billing compliance sign-off.

      Market Access 3 days

    6. 6

      Measure

      Requests and calls avoided.

      Oncology Billing Operations monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Oncology Billing Operations

    Smallest test

    Add the payment-plan paragraph to the oncology billing page.

    Why it works

    Add an online estimate request and a payment-plan section to the oncology billing page and to each Signatera patient page, with a plain explanation of how repeat tests are billed.

    Cost worry is a common reason patients hesitate; a self-serve estimate removes a phone call from the decision.

    Risks and how to handle them

    • Estimates differ from the final bill

      State the assumptions on every estimate.

    Evidence

    • Your websiteBilling: the women's health pricing page offers a personalized cost estimate (Panorama, Horizon, Empower, Vistara), financial assistance at "$0 to $239 per test", and interest-free payment plans of up to 12 months, and says "over 60% of patients have no out-of-pocket cost with insurance". The oncology billing page lists Signatera's Medicare indications and a phone number and email for financial assistance, but has no online cost estimate request and no payment-plan details.Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
  • 04

    The breast lifecycle director is hired to define breast messaging with commercial marketing. The breast patient page already explains baseline, response, after-surgery and surveillance testing and the Medicare coverage by stage, but the only next step is a generic expert form.

    High impactMedium effort First result in 1 month Director

    First action

    Draft the four questions for each setting.

    How to measure it

    Breast guide downloads

    Now
    –
    Target
    1,000 a month
    By
    1 quarter

    Steps

    1. 1

      Draft

      Questions per setting.

      Director, Breast Oncology Lifecycle Management 3 days

    2. 2

      Clinician version

      Evidence and coverage by setting.

      Oncology Commercial Marketing 3 days

    3. 3

      Review

      Medical and legal.

      Medical Affairs 1 week

    4. 4

      Publish

      Download on the breast pages.

      Oncology Web Marketing Manager 1 day

    5. 5

      Equip the field

      New breast specialists hand it out.

      Clinical Oncology Specialist, Breast ongoing

    6. 6

      Measure

      Downloads and leads by setting.

      Senior Product Manager, Sales, Marketing & Business Solutions monthly

    First result
    1 month
    Cost
    Design and review time
    Owner
    Director, Breast Oncology Lifecycle Management

    Smallest test

    Publish the patient version as a PDF on the breast page.

    Why it works

    Turn the page into a printable, setting-by-setting question guide a patient brings to an appointment, with the coverage line for her stage, and a matching one-pager for breast oncologists. Track downloads and form submissions by setting.

    Patients who arrive with specific questions start the conversation the specialist would otherwise have to start.

    Risks and how to handle them

    • Seen as promotional pressure

      Keep it educational and balanced.

    Evidence

    • HiringSenior Director / Director, Breast Oncology Lifecycle Management (posted October 8, 2026): will "Define value proposition and messaging framework in collaboration with commercial marketing for Natera's oncology suite of products in breast cancer", build "a roadmap to fill evidence data gaps", develop KOL engagement plans and support Medicare/MolDx and commercial payer dossiers for non-covered indications.Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
    • Your websiteBilling: the women's health pricing page offers a personalized cost estimate (Panorama, Horizon, Empower, Vistara), financial assistance at "$0 to $239 per test", and interest-free payment plans of up to 12 months, and says "over 60% of patients have no out-of-pocket cost with insurance". The oncology billing page lists Signatera's Medicare indications and a phone number and email for financial assistance, but has no online cost estimate request and no payment-plan details.Source
  • 05

    The email specialist is asked to build a testing roadmap for subject lines, calls to action and layouts. Signatera was just named one of TIME's Best Inventions of 2026 and Natera presented at ESMO 2026, which gives every oncology segment a timely reason to open.

    Medium impactLow effort First result in 2 weeks Email Marketing Specialist

    First action

    Pull the clinician segments by specialty.

    How to measure it

    Clinician email click-through

    Now
    –
    Target
    +25% vs newsletter average
    By
    30 days

    Steps

    1. 1

      Segment

      Specialty lists.

      Email Marketing Specialist 1 day

    2. 2

      Write variants

      Two subject lines, two calls to action.

      Email Marketing Specialist 2 days

    3. 3

      Review

      Promotional review.

      Medical Affairs 3 days

    4. 4

      Send

      Split test.

      Email Marketing Specialist 1 day

    5. 5

      Log

      Results in the testing roadmap.

      Email Marketing Specialist 1 day

    6. 6

      Repeat

      Next test each month.

      Email Marketing Specialist monthly

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Email Marketing Specialist

    Smallest test

    Send the breast segment first.

    Why it works

    Send the news to clinician segments by specialty (GI, breast, GU, lung), each linking to its own indication page, and test the subject line (award vs data) and call to action (read data vs order kit). Record the results as the first entries in the testing log.

    Segment-specific emails beat a single newsletter, and starting the log with a strong story makes the test results meaningful.

    Risks and how to handle them

    • Review delays lose timeliness

      Pre-approve a news template.

    Evidence

    • HiringEmail Marketing Specialist (temporary, remote US, posted October 15, 2026): runs "newsletters, GTM initiatives, and lifecycle/triggered automations", maintains "audience segmentation and automated workflows" and will "develop a testing roadmap to optimize subject lines, CTAs, and layouts", reporting on open rates, CTR and conversions.Source
    • Your websiteHomepage: tests "clinically validated in over 400 peer-reviewed publications with over 3 million patients studied", "over 16 million tests" processed and "more than 150 medical professionals on staff"; news on October 15, 2026: "Natera's Signatera(TM) MRD Test Named to TIME's List of the Best Inventions of 2026", and on October 18 ESMO 2026 presentations. The health systems page cites "3.5M+ tests performed in 2025" and "300+ of the largest health systems engaged", with Epic Aura integration and one-click ordering.Source
    • HiringOncology field build-out: on October 14, 2026 Natera posted Clinical Oncology Specialist, GU roles for Washington DC, Detroit/Indianapolis, Pittsburgh, Denver/Phoenix and Orlando plus two Regional Directors, GU Oncology Sales (East and West); on October 19 three Clinical Oncology Specialist, Breast roles (Dallas/Fort Worth, Ohio/Kentucky, Philadelphia/South Jersey); and a Sales Training Manager, Oncology on October 12. Of 230 open roles, Oncology Sales is the largest department (44).Source
  • 06

    Real visitors pass Core Web Vitals today, but the homepage scores 60 on mobile, the hero text takes 9.8 seconds to appear in the lab test, and layout shift (0.09) is right at the 0.1 limit.

    Medium impactLow effort First result in 1 month Oncology Web Marketing Manager

    First action

    Run PageSpeed on the top five landing pages.

    How to measure it

    Mobile performance

    Now
    –
    Target
    80+
    By
    60 days

    Steps

    1. 1

      Profile

      Top five landing pages.

      Oncology Web Marketing Manager 1 day

    2. 2

      Hero first

      Render text without blocking scripts.

      Web Developer 3 days

    3. 3

      Reserve space

      Images and cards.

      Web Developer 2 days

    4. 4

      Defer tags

      Audit tag manager.

      Oncology Web Marketing Manager 2 days

    5. 5

      Re-test

      Lab and field data.

      Oncology Web Marketing Manager 1 day

    6. 6

      Monitor

      Monthly check.

      Oncology Web Marketing Manager monthly

    First result
    1 month
    Cost
    Developer time
    Owner
    Oncology Web Marketing Manager

    Smallest test

    Defer one heavy tag and re-test.

    Why it works

    Serve the hero text without waiting for scripts, reserve space for images and the news cards, and defer non-essential tags. Re-test monthly.

    Clinicians open the site on phones between patients; keeping it fast protects every campaign landing there.

    Risks and how to handle them

    • Tag removal breaks tracking

      Test analytics after each change.

    Evidence

    • Google PageSpeedHomepage on mobile: performance 60/100 (desktop 89); in the lab the hero text "Protect Health and Inform Earlier" takes 9.8s to appear on mobile (1.8s on desktop). Real visitors pass Core Web Vitals (Chrome UX Report: LCP 1.36s, INP 85ms, CLS 0.09, close to the 0.1 limit).Source

This quarter 9

The core plays for the next three months.

  • 07

    Natera says Signatera "works best when used serially over time", first results take 3-4 weeks and follow-on tests 7-10 days. The new email specialist owns "lifecycle/triggered automations". Missed repeat draws mean less information for the patient and fewer tests for Natera.

    High impactMedium effort First result in 1 quarter Email Marketing Specialist

    First action

    Map the current patient messages from order to second draw.

    How to measure it

    Repeat draws on schedule

    Now
    –
    Target
    +10 points
    By
    2 quarters

    Steps

    1. 1

      Map

      Every message from order to repeat draw.

      Email Marketing Specialist 2 weeks

    2. 2

      Consent

      Opt-in language and preferences.

      Privacy Office 2 weeks

    3. 3

      Build

      Triggered journey.

      Email Marketing Specialist 1 month

    4. 4

      Practice list

      Due-list email for offices.

      Email Marketing Specialist 2 weeks

    5. 5

      Review

      Medical and privacy review.

      Medical Affairs 2 weeks

    6. 6

      Measure

      On-time draws by cohort.

      Senior Product Manager, Sales, Marketing & Business Solutions monthly

    First result
    1 quarter
    Cost
    Marketing automation time
    Owner
    Email Marketing Specialist

    Smallest test

    Pilot the journey with one cancer type.

    Why it works

    With patient consent, send triggered messages at each step: kit and tissue status, what the first result means, when the next draw is due, mobile phlebotomy options and billing help. Give practices a matching due-list email. Measure on-time repeat draws.

    Reminders tied to the care plan help patients follow what their doctor ordered and make serial testing the default.

    Risks and how to handle them

    • Patient privacy

      Send only with authorization and keep results out of email.

    Evidence

    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
    • HiringEmail Marketing Specialist (temporary, remote US, posted October 15, 2026): runs "newsletters, GTM initiatives, and lifecycle/triggered automations", maintains "audience segmentation and automated workflows" and will "develop a testing roadmap to optimize subject lines, CTAs, and layouts", reporting on open rates, CTR and conversions.Source
    • HiringDigital Product Manager, Tissue Acquisition Experience (posted October 20, 2026): owns the end-to-end tissue acquisition journey for "patients, clinics, pathology labs and operation teams", building software "reducing time and effort for tissue collection to support the growth of Natera's Signatera testing".Source
  • 08

    The new Oncology Trial Navigator should be bilingual in English and Spanish, and Panorama already offers a Spanish video, but there is no Spanish Signatera, Altera or Empower page; the sitemap's Spanish pages are privacy notices and genetic information sessions.

    High impactMedium effort First result in 1 quarter Oncology Commercial Marketing

    First action

    Count Spanish-preference patients in the current Signatera base.

    How to measure it

    Spanish expert requests

    Now
    –
    Target
    150 a month
    By
    2 quarters

    Steps

    1. 1

      Size

      Spanish-preference patients.

      Patient Support 1 week

    2. 2

      Translate

      Three patient pages.

      Oncology Commercial Marketing 1 month

    3. 3

      Review

      Medical review of the translation.

      Medical Affairs 2 weeks

    4. 4

      Form

      Spanish form to bilingual staff.

      Senior Product Manager, Sales, Marketing & Business Solutions 1 week

    5. 5

      Publish

      With hreflang.

      Oncology Web Marketing Manager 1 week

    6. 6

      Expand

      Next indications by demand.

      Oncology Commercial Marketing quarterly

    First result
    1 quarter
    Cost
    Translation and review
    Owner
    Oncology Commercial Marketing

    Smallest test

    Translate the patient overview first.

    Why it works

    Translate the patient overview and the colorectal and breast patient pages with medical review, add a Spanish expert form routed to bilingual staff, and link them with hreflang. Add the next indications as demand shows.

    Spanish-speaking patients and caregivers can then research the test they were offered in their own language, and the bilingual navigation service has a front door.

    Risks and how to handle them

    • Translation errors in medical text

      Use medical translators and clinical review.

    Evidence

    • HiringOncology Trial Navigator (posted October 20, 2026): connects "Signatera patients to life-changing clinical trial opportunities" using "Natera's AI-enabled trial matching platform", piloting a navigation service to "scale this function across the oncology domain"; "Bilingual proficiency in English and Spanish preferred".Source
    • Your websiteSpanish content: the sitemap has three Spanish pages (two privacy notices and the genetic information sessions page); the Panorama patient page offers a Spanish overview video; no Signatera, Altera or Empower page has a Spanish version.Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
  • 09

    The tissue acquisition product manager is hired to reduce "time and effort for tissue collection to support the growth of Natera's Signatera testing". Every Signatera test starts with tumor tissue, and the first result takes 3-4 weeks. Waiting without knowing where the block is creates calls and drop-offs.

    High impactHigh effort First result in 2 quarters Digital Product Manager

    First action

    Measure today's median days from order to tissue received.

    How to measure it

    Median days to tissue

    Now
    –
    Target
    -25%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Days per step.

      Digital Product Manager, Tissue Acquisition Experience 2 weeks

    2. 2

      Design

      Clinic and patient views.

      UX Designer 1 month

    3. 3

      Build

      Status feed from operations systems.

      Engineering 1 quarter

    4. 4

      Pathology nudge

      One-click request.

      Digital Product Manager, Tissue Acquisition Experience 1 month

    5. 5

      Pilot

      Ten high-volume clinics.

      Digital Product Manager, Tissue Acquisition Experience 1 month

    6. 6

      Measure

      Days and calls.

      Digital Product Manager, Tissue Acquisition Experience monthly

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Digital Product Manager, Tissue Acquisition Experience

    Smallest test

    Send weekly status emails to ten clinics by hand.

    Why it works

    Show each order's tissue step (requested, at pathology, received, test built) to the ordering clinic in the portal and to the patient by text, with a one-click request to the pathology lab when it stalls.

    Visibility removes status calls and shortens the slowest step in the Signatera funnel.

    Risks and how to handle them

    • Status data is incomplete

      Start with the steps that are tracked reliably.

    Evidence

    • HiringDigital Product Manager, Tissue Acquisition Experience (posted October 20, 2026): owns the end-to-end tissue acquisition journey for "patients, clinics, pathology labs and operation teams", building software "reducing time and effort for tissue collection to support the growth of Natera's Signatera testing".Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
  • 10

    The product manager role describes a "loosely governed portfolio" and asks for lead lifecycle, scoring, routing and attribution between Salesforce and marketing automation. Natera runs women's health, organ health, oncology and rare disease, and enterprise managers now sell across all four.

    High impactHigh effort First result in 2 quarters Senior Product Manager

    First action

    Write down the current lead stages used by each business unit.

    How to measure it

    Pipeline with known source

    Now
    –
    Target
    80%
    By
    2 quarters

    Steps

    1. 1

      Inventory

      Stages and fields per unit.

      Senior Product Manager, Sales, Marketing & Business Solutions 2 weeks

    2. 2

      Define

      Shared lifecycle stages.

      Senior Product Manager, Sales, Marketing & Business Solutions 2 weeks

    3. 3

      Scoring

      Per business unit.

      Senior Product Manager, Sales, Marketing & Business Solutions 1 month

    4. 4

      Integrate

      CRM and marketing automation.

      Salesforce Software Engineer 1 month

    5. 5

      Report

      Attribution dashboard.

      Senior Product Manager, Sales, Marketing & Business Solutions 1 month

    6. 6

      Govern

      Quarterly intake and review.

      Senior Product Manager, Sales, Marketing & Business Solutions quarterly

    First result
    2 quarters
    Cost
    Admin and engineering time
    Owner
    Senior Product Manager, Sales, Marketing & Business Solutions

    Smallest test

    Map oncology's lead stages first.

    Why it works

    Define common lifecycle stages from first touch to first order and repeat order, a scoring model per business unit, and a shared attribution report, so campaigns, events and field activity are compared on orders, not opens.

    A shared model lets leaders move budget to what creates orders and shows where cross-unit accounts are growing.

    Risks and how to handle them

    • Units resist common stages

      Share stages, keep unit-specific scoring.

    Evidence

    • HiringSenior Product Manager, Sales, Marketing & Business Solutions (remote US, posted October 13, 2026): owns "the tools for generating demand, managing accounts and pipeline, and running campaigns"; "Salesforce is the center of this portfolio today, and the scope is growing to include marketing automation"; will "Manage the integration points between CRM and marketing automation, including lead lifecycle, scoring, routing, and attribution" and bring "order to a loosely governed portfolio". Eloqua experience is a plus.Source
    • HiringEnterprise Strategic Accounts Manager (Chicago/Milwaukee/Madison, posted October 19, 2026): works across "Women's Health, Organ Health, Oncology, and Rare Disease" with hospital systems and IDNs on "electronic medical record (EMR) integrations, strategic contracting", and workflow standardization.Source
    • HiringEmail Marketing Specialist (temporary, remote US, posted October 15, 2026): runs "newsletters, GTM initiatives, and lifecycle/triggered automations", maintains "audience segmentation and automated workflows" and will "develop a testing roadmap to optimize subject lines, CTAs, and layouts", reporting on open rates, CTR and conversions.Source
  • 11

    Natera posted five GU oncology specialist roles and two GU regional directors in one week. The GU pages are uneven: muscle-invasive bladder cancer has a Medicare-covered setting, kidney and testicular pages share boilerplate descriptions, and there is no single GU overview.

    High impactMedium effort First result in 1 quarter Regional Director

    First action

    List the evidence and coverage per GU indication.

    How to measure it

    New GU ordering clinicians

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Content

      Evidence and coverage per indication.

      Oncology Commercial Marketing 2 weeks

    2. 2

      Hub page

      GU overview.

      Oncology Web Marketing Manager 2 weeks

    3. 3

      Emails

      Three-part series.

      Email Marketing Specialist 2 weeks

    4. 4

      Events

      Local meetings per territory.

      Regional Director, GU Oncology Sales monthly

    5. 5

      Train

      Reps on the kit.

      Sales Training Manager, Oncology 1 week

    6. 6

      Measure

      New clinicians per territory.

      Senior Product Manager, Sales, Marketing & Business Solutions monthly

    First result
    1 quarter
    Cost
    Event budget
    Owner
    Regional Director, GU Oncology Sales

    Smallest test

    Launch the hub with bladder first.

    Why it works

    Build a GU hub (bladder, kidney, testicular, prostate where applicable) for urologists and oncologists, with evidence per setting, coverage, ordering steps and a territory-tagged contact. Pair it with an email series and local dinners in the new territories.

    New reps ramp faster when marketing gives them a destination and a reason to call.

    Risks and how to handle them

    • Off-label promotion

      Keep each claim to covered and published settings.

    Evidence

    • HiringOncology field build-out: on October 14, 2026 Natera posted Clinical Oncology Specialist, GU roles for Washington DC, Detroit/Indianapolis, Pittsburgh, Denver/Phoenix and Orlando plus two Regional Directors, GU Oncology Sales (East and West); on October 19 three Clinical Oncology Specialist, Breast roles (Dallas/Fort Worth, Ohio/Kentucky, Philadelphia/South Jersey); and a Sales Training Manager, Oncology on October 12. Of 230 open roles, Oncology Sales is the largest department (44).Source
    • Your websiteSignatera page snippets (checked October 21, 2026): eight pages (the pancreatic, liver, gastroesophageal and bile duct cancer pages, patient and clinician versions) share the meta description "Signatera(TM) is a powerful, personalized assay that provides accurate monitoring for anal cancer recurrence"; the main Signatera page, the patient overview and the FAQ all describe Signatera as "a sensitive ctDNA test for colorectal cancer"; the cervical cancer patient page's main heading reads "Signatera(TM) for Pancreatic Cancer".Source
    • Your websiteBilling: the women's health pricing page offers a personalized cost estimate (Panorama, Horizon, Empower, Vistara), financial assistance at "$0 to $239 per test", and interest-free payment plans of up to 12 months, and says "over 60% of patients have no out-of-pocket cost with insurance". The oncology billing page lists Signatera's Medicare indications and a phone number and email for financial assistance, but has no online cost estimate request and no payment-plan details.Source
  • 12

    The breast director will build a roadmap "to fill evidence data gaps" and support payer dossiers. Oncologists want to see what is known in each setting and subtype; today evidence sits in a general publications library.

    High impactHigh effort First result in 2 quarters Director

    First action

    Tag existing breast publications by setting.

    How to measure it

    Breast hub visits by clinicians

    Now
    –
    Target
    3,000 a month
    By
    2 quarters

    Steps

    1. 1

      Tag studies

      By setting and subtype.

      Medical Affairs 1 month

    2. 2

      Design hub

      Clinician layout.

      Oncology Web Marketing Manager 2 weeks

    3. 3

      Write summaries

      One paragraph each.

      Director, Breast Oncology Lifecycle Management 1 month

    4. 4

      Review

      Medical and legal.

      Medical Affairs 2 weeks

    5. 5

      Publish

      Linked from breast pages.

      Oncology Web Marketing Manager 1 week

    6. 6

      Update

      After each congress.

      Director, Breast Oncology Lifecycle Management quarterly

    First result
    2 quarters
    Cost
    Medical writing
    Owner
    Director, Breast Oncology Lifecycle Management

    Smallest test

    Publish the neoadjuvant section first.

    Why it works

    Publish a breast hub that lists studies by setting (neoadjuvant, adjuvant, surveillance) and subtype, states coverage, and marks open questions with the trials addressing them. Update after each congress.

    Clear evidence by setting supports adoption and gives payers and KOLs one reference.

    Risks and how to handle them

    • Summaries go stale

      Date each entry.

    Evidence

    • HiringSenior Director / Director, Breast Oncology Lifecycle Management (posted October 8, 2026): will "Define value proposition and messaging framework in collaboration with commercial marketing for Natera's oncology suite of products in breast cancer", build "a roadmap to fill evidence data gaps", develop KOL engagement plans and support Medicare/MolDx and commercial payer dossiers for non-covered indications.Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
    • Your websiteHomepage: tests "clinically validated in over 400 peer-reviewed publications with over 3 million patients studied", "over 16 million tests" processed and "more than 150 medical professionals on staff"; news on October 15, 2026: "Natera's Signatera(TM) MRD Test Named to TIME's List of the Best Inventions of 2026", and on October 18 ESMO 2026 presentations. The health systems page cites "3.5M+ tests performed in 2025" and "300+ of the largest health systems engaged", with Epic Aura integration and one-click ordering.Source
  • 13

    Enterprise managers sell EMR integration and contracting across all four units, and the health systems page offers Epic Aura integration, one-click ordering and "300+ of the largest health systems engaged", but no named results.

    High impactMedium effort First result in 2 quarters Enterprise Strategic Accounts…

    First action

    Ask three integrated systems for permission.

    How to measure it

    New IDN conversations

    Now
    –
    Target
    20 a quarter
    By
    2 quarters

    Steps

    1. 1

      Pick systems

      Three integrated partners.

      Enterprise Strategic Accounts Manager 2 weeks

    2. 2

      Collect data

      Before and after.

      Enterprise Strategic Accounts Manager 1 month

    3. 3

      Write

      Case studies.

      Oncology Commercial Marketing 1 month

    4. 4

      Approve

      Partner and legal sign-off.

      Legal 1 month

    5. 5

      Publish

      Health systems page.

      Oncology Web Marketing Manager 1 week

    6. 6

      Sell

      Enterprise decks.

      Enterprise Strategic Accounts Manager ongoing

    First result
    2 quarters
    Cost
    Writing time
    Owner
    Enterprise Strategic Accounts Manager

    Smallest test

    Write one anonymized story.

    Why it works

    Publish three case studies with partner systems: ordering time before and after integration, standardized order sets, and outcomes such as repeat-testing adherence. Use them in enterprise pitches.

    Health systems buy on peer results, and integration is easier to sell with numbers.

    Risks and how to handle them

    • Systems decline naming

      Offer anonymized versions.

    Evidence

    • HiringEnterprise Strategic Accounts Manager (Chicago/Milwaukee/Madison, posted October 19, 2026): works across "Women's Health, Organ Health, Oncology, and Rare Disease" with hospital systems and IDNs on "electronic medical record (EMR) integrations, strategic contracting", and workflow standardization.Source
    • Your websiteHomepage: tests "clinically validated in over 400 peer-reviewed publications with over 3 million patients studied", "over 16 million tests" processed and "more than 150 medical professionals on staff"; news on October 15, 2026: "Natera's Signatera(TM) MRD Test Named to TIME's List of the Best Inventions of 2026", and on October 18 ESMO 2026 presentations. The health systems page cites "3.5M+ tests performed in 2025" and "300+ of the largest health systems engaged", with Epic Aura integration and one-click ordering.Source
  • 14

    Natera is building a navigation service that matches Signatera patients to trials with an AI-enabled platform. That is a reason to choose and keep testing that no patient page mentions yet.

    Medium impactMedium effort First result in 2 quarters Oncology Trial Navigator

    First action

    Agree what can be said publicly about the pilot.

    How to measure it

    Trial referrals

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Agree messaging

      Scope and consent.

      Oncology Trial Navigator 2 weeks

    2. 2

      Draft page copy

      Patient and clinician.

      Oncology Commercial Marketing 1 week

    3. 3

      Review

      Medical and legal.

      Medical Affairs 2 weeks

    4. 4

      Publish

      Patient pages.

      Oncology Web Marketing Manager 1 week

    5. 5

      Inform sites

      Research coordinators.

      Oncology Trial Navigator ongoing

    6. 6

      Measure

      Referrals and enrollments.

      Oncology Trial Navigator monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Oncology Trial Navigator

    Smallest test

    Add one paragraph to the patient overview.

    Why it works

    Once the pilot is ready, add a short section to the patient and clinician pages explaining trial matching, who is eligible, and how consent works, and track referrals that start from the pages.

    A visible extra benefit raises the value of each test and builds goodwill with research sites.

    Risks and how to handle them

    • Raising false hope

      State eligibility limits clearly.

    Evidence

    • HiringOncology Trial Navigator (posted October 20, 2026): connects "Signatera patients to life-changing clinical trial opportunities" using "Natera's AI-enabled trial matching platform", piloting a navigation service to "scale this function across the oncology domain"; "Bilingual proficiency in English and Spanish preferred".Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
  • 15

    Natera is hiring dozens of oncology field staff and a sales training manager. The indication pages already hold the settings, coverage and patient stories each rep needs.

    Medium impactMedium effort First result in 1 quarter Sales Training Manager

    First action

    Build the breast course first.

    How to measure it

    Days to first order, new reps

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Pick indications

      Breast, GU, CRC first.

      Sales Training Manager, Oncology 1 week

    2. 2

      Build courses

      Page plus quiz.

      Sales Training Manager, Oncology 1 month

    3. 3

      Review

      Medical review.

      Medical Affairs 2 weeks

    4. 4

      Launch

      In onboarding.

      Sales Training Manager, Oncology 1 week

    5. 5

      Collect questions

      From reps.

      Sales Training Manager, Oncology ongoing

    6. 6

      Update pages

      With the answers.

      Oncology Web Marketing Manager monthly

    First result
    1 quarter
    Cost
    Training time
    Owner
    Sales Training Manager, Oncology

    Smallest test

    Run one course with the next hiring class.

    Why it works

    Turn each indication page into a 15-minute course with a quiz, use it in onboarding, and feed questions reps cannot answer back into the pages.

    Faster ramp for new hires, and the website improves from the field's questions.

    Risks and how to handle them

    • Courses drift from pages

      Update both together.

    Evidence

    • HiringOncology field build-out: on October 14, 2026 Natera posted Clinical Oncology Specialist, GU roles for Washington DC, Detroit/Indianapolis, Pittsburgh, Denver/Phoenix and Orlando plus two Regional Directors, GU Oncology Sales (East and West); on October 19 three Clinical Oncology Specialist, Breast roles (Dallas/Fort Worth, Ohio/Kentucky, Philadelphia/South Jersey); and a Sales Training Manager, Oncology on October 12. Of 230 open roles, Oncology Sales is the largest department (44).Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
    • Your websiteSignatera page snippets (checked October 21, 2026): eight pages (the pancreatic, liver, gastroesophageal and bile duct cancer pages, patient and clinician versions) share the meta description "Signatera(TM) is a powerful, personalized assay that provides accurate monitoring for anal cancer recurrence"; the main Signatera page, the patient overview and the FAQ all describe Signatera as "a sensitive ctDNA test for colorectal cancer"; the cervical cancer patient page's main heading reads "Signatera(TM) for Pancreatic Cancer".Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    Natera offers one-click EHR ordering and discrete results, and enterprise managers lead integration work. Serial testing is easier when the next draw is part of the order set.

    High impactHigh effort First result in 4 quarters Enterprise Strategic Accounts…

    First action

    List integrated systems without a Signatera order set.

    How to measure it

    EHR-placed Signatera orders

    Now
    –
    Target
    40%
    By
    4 quarters

    Steps

    1. 1

      List systems

      Without order sets.

      Enterprise Strategic Accounts Manager 2 weeks

    2. 2

      Build sets

      With repeat schedules.

      EHR Integration Team 1 quarter

    3. 3

      Train

      Clinic staff.

      Enterprise Strategic Accounts Manager 1 quarter

    4. 4

      Report

      Adoption by system.

      Senior Product Manager, Sales, Marketing & Business Solutions monthly

    5. 5

      Expand

      More systems.

      Enterprise Strategic Accounts Manager quarterly

    6. 6

      Review

      Outcomes with leaders.

      Enterprise Strategic Accounts Manager quarterly

    First result
    4 quarters
    Cost
    Integration time
    Owner
    Enterprise Strategic Accounts Manager

    Smallest test

    Build one order set with one system.

    Why it works

    Build Signatera order sets with the repeat schedule built in, push them to integrated systems, and report adoption per system to its leaders.

    Ordering in the EHR removes paperwork and makes repeat testing routine.

    Risks and how to handle them

    • Clinicians dislike rigid schedules

      Keep the schedule editable.

    Evidence

    • Your websiteHomepage: tests "clinically validated in over 400 peer-reviewed publications with over 3 million patients studied", "over 16 million tests" processed and "more than 150 medical professionals on staff"; news on October 15, 2026: "Natera's Signatera(TM) MRD Test Named to TIME's List of the Best Inventions of 2026", and on October 18 ESMO 2026 presentations. The health systems page cites "3.5M+ tests performed in 2025" and "300+ of the largest health systems engaged", with Epic Aura integration and one-click ordering.Source
    • HiringEnterprise Strategic Accounts Manager (Chicago/Milwaukee/Madison, posted October 19, 2026): works across "Women's Health, Organ Health, Oncology, and Rare Disease" with hospital systems and IDNs on "electronic medical record (EMR) integrations, strategic contracting", and workflow standardization.Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
  • 17

    Natera cites over 400 peer-reviewed publications and over 3 million patients studied, and presents at congresses like ESMO. Clinicians and payers cannot easily filter that evidence by cancer, setting and endpoint.

    High impactHigh effort First result in 3 quarters Medical Affairs

    First action

    Tag 50 key publications.

    How to measure it

    Monthly explorer users

    Now
    –
    Target
    10,000
    By
    4 quarters

    Steps

    1. 1

      Tag studies

      Cancer, setting, endpoint.

      Medical Affairs 1 quarter

    2. 2

      Build

      Search interface.

      Engineering 1 quarter

    3. 3

      Summaries

      Plain language.

      Medical Affairs 1 quarter

    4. 4

      Review

      Medical and legal.

      Medical Affairs 1 month

    5. 5

      Launch

      With ESMO or ASCO content.

      Oncology Commercial Marketing 1 month

    6. 6

      Update

      After congresses.

      Medical Affairs quarterly

    First result
    3 quarters
    Cost
    Medical writing and engineering
    Owner
    Medical Affairs

    Smallest test

    Publish the colorectal subset first.

    Why it works

    Build a searchable explorer: filter studies by cancer, setting, study type and endpoint, with plain-language summaries and links. Update after every congress.

    The largest evidence base in MRD becomes a tool clinicians use, and a source AI assistants cite.

    Risks and how to handle them

    • Seen as promotion

      Include all studies, positive or not.

    Evidence

    • Your websiteHomepage: tests "clinically validated in over 400 peer-reviewed publications with over 3 million patients studied", "over 16 million tests" processed and "more than 150 medical professionals on staff"; news on October 15, 2026: "Natera's Signatera(TM) MRD Test Named to TIME's List of the Best Inventions of 2026", and on October 18 ESMO 2026 presentations. The health systems page cites "3.5M+ tests performed in 2025" and "300+ of the largest health systems engaged", with Epic Aura integration and one-click ordering.Source
    • HiringSenior Director / Director, Breast Oncology Lifecycle Management (posted October 8, 2026): will "Define value proposition and messaging framework in collaboration with commercial marketing for Natera's oncology suite of products in breast cancer", build "a roadmap to fill evidence data gaps", develop KOL engagement plans and support Medicare/MolDx and commercial payer dossiers for non-covered indications.Source
    • Competitor researchRivals' own homepages: Guardant Health, "a leading precision medicine company focused on transforming patient care and conquering cancer with data"; Myriad Genetics, "hereditary cancer, prenatal, oncology and mental health genetic testing"; BillionToOne, "Prenatal Screening and Liquid Biopsy".Source
  • 18

    The breast page has two patient stories and the overview one; most indication pages have none. Patients look for people like them.

    Medium impactHigh effort First result in 3 quarters Oncology Commercial Marketing

    First action

    Ask advocacy partners for volunteers in two indications.

    How to measure it

    Time on page, indications with stories

    Now
    –
    Target
    +30%
    By
    3 quarters

    Steps

    1. 1

      Plan

      Indications and volunteers.

      Oncology Commercial Marketing 1 month

    2. 2

      Consent

      Release forms.

      Legal 2 weeks

    3. 3

      Film

      Two per quarter.

      Oncology Commercial Marketing quarterly

    4. 4

      Review

      Medical review.

      Medical Affairs 2 weeks

    5. 5

      Publish

      Pages and social.

      Oncology Web Marketing Manager ongoing

    6. 6

      Share

      Advocacy groups.

      Oncology Commercial Marketing ongoing

    First result
    3 quarters
    Cost
    Production budget
    Owner
    Oncology Commercial Marketing

    Smallest test

    Film one GU story.

    Why it works

    Record one patient and one clinician story per major indication, publish on pages and social, and offer clips to advocacy groups.

    Stories build trust and help patients raise the test with their doctor.

    Risks and how to handle them

    • Stories imply guaranteed results

      Add balanced context.

    Evidence

    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
    • Your websiteHomepage: tests "clinically validated in over 400 peer-reviewed publications with over 3 million patients studied", "over 16 million tests" processed and "more than 150 medical professionals on staff"; news on October 15, 2026: "Natera's Signatera(TM) MRD Test Named to TIME's List of the Best Inventions of 2026", and on October 18 ESMO 2026 presentations. The health systems page cites "3.5M+ tests performed in 2025" and "300+ of the largest health systems engaged", with Epic Aura integration and one-click ordering.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    Natera offers both the tumor-informed Signatera and the tissue-free Latitude for colorectal cancer, while rivals such as Guardant Health market their own approaches. Clinicians need a simple guide to which test fits which patient.

    Medium impactLow effort First result in 1 quarter Oncology Commercial Marketing

    First action

    Draft the decision table.

    How to measure it

    Guide visits

    Now
    –
    Target
    2,000 a month
    By
    2 quarters

    Steps

    1. 1

      Draft

      Decision table.

      Oncology Commercial Marketing 1 week

    2. 2

      Review

      Medical and legal.

      Medical Affairs 2 weeks

    3. 3

      Publish

      Linked from both pages.

      Oncology Web Marketing Manager 1 week

    4. 4

      Email

      GI segment.

      Email Marketing Specialist 1 week

    5. 5

      Field use

      Rep one-pager.

      Sales Training Manager, Oncology 2 weeks

    6. 6

      Measure

      Orders by test.

      Senior Product Manager, Sales, Marketing & Business Solutions monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Oncology Commercial Marketing

    Smallest test

    Publish the table.

    Why it works

    Publish a short decision guide: when tissue is available, when it is not, timing, and how results are used, with links to both product pages.

    Natera can own the "which MRD test" question with its own two products.

    Risks and how to handle them

    • Comparison claims

      Compare only Natera's own tests.

    Evidence

    • Your websiteNatera also offers Latitude, a tissue-free MRD test for colorectal cancer ("Expanding MRD testing to more patients with colorectal cancer"), next to the tumor-informed Signatera.Source
    • Competitor researchRivals' own homepages: Guardant Health, "a leading precision medicine company focused on transforming patient care and conquering cancer with data"; Myriad Genetics, "hereditary cancer, prenatal, oncology and mental health genetic testing"; BillionToOne, "Prenatal Screening and Liquid Biopsy".Source
    • Your websiteSignatera page snippets (checked October 21, 2026): eight pages (the pancreatic, liver, gastroesophageal and bile duct cancer pages, patient and clinician versions) share the meta description "Signatera(TM) is a powerful, personalized assay that provides accurate monitoring for anal cancer recurrence"; the main Signatera page, the patient overview and the FAQ all describe Signatera as "a sensitive ctDNA test for colorectal cancer"; the cervical cancer patient page's main heading reads "Signatera(TM) for Pancreatic Cancer".Source
  • 20

    The snippet errors show the oncology section grew faster than its checks: copied descriptions, a wrong heading, generic titles.

    Medium impactLow effort First result in 1 month Oncology Web Marketing Manager

    First action

    Schedule the first crawl.

    How to measure it

    Content errors

    Now
    –
    Target
    Under 5 a month
    By
    1 quarter

    Steps

    1. 1

      Set rules

      What counts as an error.

      Oncology Web Marketing Manager 1 day

    2. 2

      Crawl

      Monthly.

      Oncology Web Marketing Manager monthly

    3. 3

      Assign

      Owners per section.

      Oncology Web Marketing Manager 1 day

    4. 4

      Fix

      Within the month.

      Oncology Web Marketing Manager monthly

    5. 5

      Report

      To commercial marketing.

      Oncology Web Marketing Manager monthly

    6. 6

      Extend

      Other business units.

      Oncology Web Marketing Manager quarterly

    First result
    1 month
    Cost
    $0
    Owner
    Oncology Web Marketing Manager

    Smallest test

    Run the crawl once.

    Why it works

    Run a monthly crawl of oncology pages for duplicate or empty descriptions, headings that do not match the URL, missing patient/clinician pairs and broken links. Fix within the month.

    Small errors stop accumulating as indications launch.

    Risks and how to handle them

    • Fixes need review

      Batch them into one monthly review.

    Evidence

    • Your websiteSignatera page snippets (checked October 21, 2026): eight pages (the pancreatic, liver, gastroesophageal and bile duct cancer pages, patient and clinician versions) share the meta description "Signatera(TM) is a powerful, personalized assay that provides accurate monitoring for anal cancer recurrence"; the main Signatera page, the patient overview and the FAQ all describe Signatera as "a sensitive ctDNA test for colorectal cancer"; the cervical cancer patient page's main heading reads "Signatera(TM) for Pancreatic Cancer".Source
    • Your websiteFifteen oncology pages in the sitemap have no meta description at all, including the oncology hub, Signatera for sarcoma, ovarian, head and neck and skin cancers (patient and clinician pages), Signatera CDx, Signatera Genome, Signatera in lymphoma and both Latitude pages; several titles are generic, such as "Signatera for Sarcoma | Natera".Source
  • 21

    Women's health patients get estimates, payment plans and portal updates; oncology billing points to phone and email.

    Medium impactLow effort First result in 1 quarter Patient Support

    First action

    Check which notices the portal already sends for oncology.

    How to measure it

    Oncology billing calls

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Audit

      Current notices.

      Patient Support 1 week

    2. 2

      Design

      Text templates.

      Email Marketing Specialist 1 week

    3. 3

      Review

      Billing compliance.

      Market Access 2 weeks

    4. 4

      Launch

      Pilot cohort.

      Patient Support 1 month

    5. 5

      Measure

      Calls and payments.

      Patient Support monthly

    6. 6

      Roll out

      All oncology patients.

      Patient Support 1 quarter

    First result
    1 quarter
    Cost
    Messaging costs
    Owner
    Patient Support

    Smallest test

    Pilot with 200 patients.

    Why it works

    Send oncology patients the same claim-status texts and portal updates, with a link to the payment plan when a bill is issued.

    Clear billing reduces calls and keeps patients willing to repeat testing.

    Risks and how to handle them

    • Texts about bills worry patients

      Lead with assistance options.

    Evidence

    • Your websiteBilling: the women's health pricing page offers a personalized cost estimate (Panorama, Horizon, Empower, Vistara), financial assistance at "$0 to $239 per test", and interest-free payment plans of up to 12 months, and says "over 60% of patients have no out-of-pocket cost with insurance". The oncology billing page lists Signatera's Medicare indications and a phone number and email for financial assistance, but has no online cost estimate request and no payment-plan details.Source
    • Your websiteSignatera patient pages: one "Speak with an expert" form serves every cancer type; the overview says the first result takes "about 3-4 weeks" and "follow-on tests usually take only 7-10 days", and that Signatera "works best when used serially over time"; the breast page walks through baseline, response, after-surgery and long-term surveillance, states Medicare coverage for stage II-IV breast cancer (neoadjuvant) and stage IIb and higher (adjuvant and recurrence monitoring), and features patient stories from Danielle and Anj.Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Natera did not commission, review or endorse it, and Programmable is not affiliated with Natera. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Natera runs its business.

Something wrong, or do you represent Natera? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Search snippets, lead routing, oncology cost estimates, the breast guide, the first email tests and mobile speed; start the monthly content check.

  2. Days 31 to 6011 ideas

    Serial-testing journey, Spanish pages, tissue tracker, shared attribution, GU kit, breast evidence hub, health-system stories, trial matching and training; the Signatera vs Latitude guide and billing texts.

  3. Days 61 to 903 ideas

    Commit to EHR order sets, the evidence explorer and patient stories.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value personalized, tumor-informed results. The most cited problem: waiting for tissue and first results.

  • Earlier signal of recurrence than scans
  • Uncertainty about cost
  • In their words: “MRD”

Market

Competitive landscape

3 competitors compared: Guardant Health, Myriad Genetics and BillionToOne.

  • Gap to exploit: Spanish-language MRD education
  • Guardant Health: Different MRD approach to explain
  • Myriad Genetics: Smaller MRD presence

Hiring signals

Natera is hiring to grow Signatera and to run its commercial engine better.

  • Senior Product Manager, Sales, Marketing & Business Solutions: Lead lifecycle, scoring, routing and attribution. Ideas 2, 10.
  • Email Marketing Specialist: Lifecycle and triggered automations, a testing roadmap. Ideas 5, 7.
  • Senior Director / Director, Breast Oncology Lifecycle Management: Breast messaging and evidence gaps. Ideas 4, 12.

From the team that wrote this playbook

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