The first tile on the homepage size ladder is the Zen Neo, "First swaddle, 0-2 months", and the "Shop Welcome Sets" block leads to newborn bundles. On October 20 the Zen Neo was sold out in all three colours and the Newborn Set was sold out too, while the Zen One, which fits from 7 lbs and from birth through rolling, was in stock in every size and colour. Half of the Zen Sack Classic's size and colour combinations were also gone, including 11 of 15 colours in 15-24 months. Expecting parents start with the newborn product, so the store's entry point is a dead end.
First action
Change the first homepage tile and the Welcome Sets link to the Zen One today.
How to measure it
Conversion rate from the newborn tile
- Now
- –
- Target
- +20%
- By
- 30 days
Steps
List the gaps
Every product, size and colour that is sold out, and which homepage blocks link to them.
Ecommerce Manager 1 hour
Swap the newborn tile
Point the first tile and Welcome Sets to the Zen One while the Zen Neo is out.
Ecommerce Manager 1 hour
Add an alternative
An "In stock now" block above "Notify me" on sold-out product pages.
Shopify developer 2 days
Give a date
Show the expected restock week next to the form.
Operations Manager 1 day
Sort swatches
Show in-stock colours first in each size on the Zen Sack pages.
Shopify developer 2 days
Automate
A theme rule or weekly check that switches tiles back when stock returns.
Shopify developer 1 week
Email the waitlist
Send the Notify-me list a launch email and text when the Zen Neo is back.
Email & SMS Manager on restock
Measure
Conversion from the newborn tile and waitlist sales.
Ecommerce Manager weekly
Why it works
Make merchandising follow stock. While the Zen Neo is out, swap the first homepage tile and the Welcome Sets block to the Zen One with the same "from birth" message. On the Zen Neo page, keep the "Notify me" form but add an in-stock alternative above it ("Ships today: Zen One, 7-18.5 lbs"), and give an expected restock date. Hide sold-out colours from the default view on the Zen Sack pages so a parent sees what they can buy in their size first. Set a weekly stock check (or a simple rule in the theme) so tiles switch back automatically when stock returns.
Newborn buyers are the start of the whole ladder (swaddle, transition, sack, sleepwear), so losing them at the first click costs every later sale. Showing an in-stock alternative keeps the order; the back-in-stock list becomes a ready launch audience.
Ready to use
ChecklistStock-aware merchandising check
[ ] First homepage tile points to an in-stock product [ ] Welcome Sets block has at least one in-stock bundle [ ] Sold-out pages show an in-stock alternative above "Notify me" [ ] Expected restock week shown [ ] In-stock colours shown first in each size [ ] Waitlist email and text ready for restock day [ ] Weekly stock review on the calendar
Risks and how to handle them
Parents want the Zen Neo specifically
Keep the waitlist and give a restock date, so the swap adds an option instead of hiding one.
Stock changes daily
Automate the tile rule instead of changing it by hand.
Evidence
- Your catalogueStore product feed checked October 20, 2026: 16 products. The Zen Neo (the 0-2 month "first swaddle") is sold out in all three colours, and the Zen Neo and Zen Sack Newborn Set is sold out. The Zen Sack Classic, the most-reviewed product, has 21 of its 45 size and colour combinations sold out, including 11 of 15 colours in 15-24 months. The Zen Sack Premier has 10 of 12 sold out. The Zen One (7-18.5 lbs, from birth through rolling) is in stock in all 10 sizes and colours, and the Zen Sack Winter in all 9.Source
- Your websiteHomepage: a size ladder of tiles ("0-2 months, 7-11 lbs, First swaddle ... Shop Zen Neo"; Zen Swaddle; Zen One; Zen Sack 0-24 months; Zen Bodysuit), a "Newborn Swaddles ... Shop Welcome Sets" block, a gifting block ("Know a nesting parent? Our bundles make it easy to shower the new parent in your life"), parent reviews, and "Our Good Night's Sleep Promise: Free ship on $125+, 60-day returns, Free sleep advice". The top banner runs Buy 2 Get 1 Free on two full-priced items, free shipping on $125+ and a printed 15%-off bundle code.Source
- Your websiteThe store runs on Shopify with Klaviyo email, Postscript text messages, Rebuy upsells, Loox reviews, Criteo, Pinterest and TikTok pixels, Affirm and Shop Pay Installments, Route shipping protection and a "Notify me" back-in-stock form on sold-out items.Source
- Your reviewsProduct pages show 4.8 stars from 4,289 Loox reviews for the Zen Sack Classic and 4.5 stars from 94 reviews for the Zen Neo. Homepage reviews describe specific problems: a "total contact sleeper", a baby who "HATED sleeping on his back", a family that "tried several sleep sacks", a NICU baby.Source