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  • This week · 7
  • This quarter · 9
  • Big bets · 3
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Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. PlayStation (Sony Interactive Entertainment)
PlayStation (Sony Interactive Entertainment) logo

growth playbook · Oct 22, 2026

playstation.com (opens in a new tab)

PlayStation (Sony Interactive Entertainment) growth playbook

Diagnosis

PlayStation's hiring points to owned growth: an organic growth specialist for search and AI answer engines, lifecycle marketing across web, email and console, a MarTech director for measurement and audiences, D2C commercial managers, and brand and creator partnerships.

The website has clear gaps against those goals: much of the guide library is still about PS4, llms.txt is generic and out of date, the homepage description and share tags are stale, email sign-up redirects to the homepage, and the homepage weighs 8.4 MB with three tag managers. This playbook fixes those first, then builds franchise hubs, season journeys, shared experimentation, a loyalty successor to PlayStation Stars and an answer-ready catalogue.

Growth Score

7/10

Biggest Opportunity

Win the searches and AI answers players use before buying, with current guides and hubs that send them to game pages with a wishlist button, and keep them through owned channels.

Biggest Risk

Xbox is pushing Game Pass on PC and console and Steam owns PC discovery; if PlayStation's own pages are dated and slow, answer engines and retailers will tell its story instead.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Turn the PS4-era buying guides into current PS5 guides, starting with the ones that already rank

    Pull last quarter's search clicks for the 41 PS4-titled guides and pick the top ten.

    High impact First result in 6 weeks
  2. 2

    Rewrite llms.txt for the AI answer engines the new hire is meant to win

    Remove the PlayStation Now line and the two broken links today.

    High impact First result in 2 weeks
  3. 3

    Fix the homepage description and add a share image

    Write the new description.

    Medium impact First result in 2 weeks

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 9Fill-ins · 5Reconsider · 5
Effort →

Showing 21 of 21 ideas

This week 7

Quick wins with a clear first action.

  • 01

    PlayStation has just hired an Organic Growth Specialist to work with Editorial on "buying guides and evergreen content". The US guide library is still built around the last generation: 41 of its 101 guide URLs are PS4 titles, the yearly "games you missed" series stops at 2023, the 2020 PS4 roundup is still live, and no guide covers PS5 Pro. Players searching "best RPGs on PS5" or "best PS5 Pro games" land on pages written for a console they no longer use, or on someone else's site.

    High impactMedium effort First result in 6 weeks Organic Growth Specialist

    First action

    Pull last quarter's search clicks for the 41 PS4-titled guides and pick the top ten.

    How to measure it

    Organic clicks to updated guides

    Now
    –
    Target
    +40%
    By
    90 days

    Steps

    1. 1

      Rank the guides

      Clicks and impressions for all 101 in Search Console.

      Organic Growth Specialist 2 days

    2. 2

      Plan the updates

      Refresh, merge or retire each guide.

      Organic Growth Specialist 2 days

    3. 3

      Refresh the top ten

      PS5 and PS5 Pro picks, new title and H1.

      Editorial team 2 weeks

    4. 4

      Add structure

      Updated date, FAQ, ItemList data, links to game pages.

      Organic Growth Specialist 1 week

    5. 5

      Merge duplicates

      301 old roundups into the current guide.

      Organic Growth Specialist 2 days

    6. 6

      Start the yearly series again

      Games you missed in 2024, 2025 and 2026.

      Editorial team 2 weeks

    7. 7

      Localise

      Same templates for the German and other markets.

      Campaign Marketing Specialist (GSA) 1 month

    8. 8

      Measure

      Clicks, wishlist adds and cart adds from guides.

      Organic Growth Specialist monthly

    First result
    6 weeks
    Cost
    Editorial time
    Owner
    Organic Growth Specialist

    Smallest test

    Rewrite one top PS4 guide for PS5 and compare its clicks with the month before.

    Why it works

    Rank the 101 guides by search traffic and update them in order: refresh the list for PS5 and PS5 Pro, keep the URL where it ranks and update the title and H1, redirect duplicates into one guide, and add "games you missed in 2024 / 2025 / 2026" pages. Give each guide a "last updated" date, an FAQ block, links to the game pages with Add to Wishlist, and ItemList structured data.

    Guides answer the questions players type before they buy, and updated, dated lists are what both search engines and AI answer engines cite. Each refreshed guide sends buyers straight to game pages with a cart button.

    Ready to use

    ChecklistGuide refresh list

    [ ] Search Console clicks for all 101 guides
    [ ] Decide refresh, merge or retire for each
    [ ] Top ten refreshed for PS5 and PS5 Pro
    [ ] "Last updated" date on every guide
    [ ] FAQ block and ItemList structured data
    [ ] Links to game pages with Add to Wishlist
    [ ] Games you missed in 2024, 2025, 2026
    [ ] Old roundups redirected
    [ ] Same template for de-de

    Risks and how to handle them

    • Losing rankings on rewritten pages

      Keep URLs that rank and change content step by step.

    • Third-party partners expect placement

      Keep a clear editorial rule for what makes a list.

    Evidence

    • Your websiteUS sitemap (3,510 URLs, checked October 21, 2026): 101 guide and editorial pages, 41 of them PS4-titled (such as "great-ps4-games-you-missed-in-2020", "great-japanese-rpgs-on-ps4", "a-beginners-guide-to-mlb-the-show-20"); the yearly "games you missed" series ends with 2023; no guide URL mentions PS5 Pro. The 2020 roundup is still live as "Great PS4 games you might have missed in 2020".Source
    • HiringOrganic Growth Specialist (Games / Hardware / Services), London, posted October 5, 2026, in the Growth Marketing team: "responsible for improving the discoverability of PlayStation's game catalogue across traditional search engines and AI-powered answer engines"; will "Partner with Editorial teams to optimise game pages, franchise hubs, buying guides and evergreen content", optimise "metadata, headings, FAQs, internal linking and structured data", and "Contribute to GEO initiatives that improve content retrieval and citation within AI-powered experiences".Source
    • Your websiteGame page structured data (Ghost of Yōtei, checked October 21, 2026): a Product with price ($69.99) but no availability, brand, release date or rating, plus a BreadcrumbList and VideoObjects whose descriptions still say "Pre-order now". The page offers "Add to Cart" and "Add to Wishlist" and has an accessibility options page.Source
    • Your websiteUS homepage: the meta description still reads "Explore the new generation PlayStation 4 and PS5 consoles"; the HTML has no Open Graph tags (so shares carry no chosen image) and no structured data. The sitemap lists /en-us/email-sign-up/, which redirects to the homepage, and neither the homepage nor game pages link to an email sign-up.Source
  • 02

    The Organic Growth Specialist will work on citation "within AI-powered experiences". playstation.com's llms.txt was made with a generator in August 2025, still lists PlayStation Now, links to two Markdown pages that return 404 and one that redirects, and points to no game, franchise, PS5 Pro or PS Portal page. /llms-full.txt is a 404.

    High impactLow effort First result in 2 weeks Organic Growth Specialist

    First action

    Remove the PlayStation Now line and the two broken links today.

    How to measure it

    Correct answers in a 30-question test

    Now
    –
    Target
    27 of 30
    By
    60 days

    Steps

    1. 1

      Fix errors

      PS Now, broken and redirected links.

      Organic Growth Specialist 1 day

    2. 2

      Curate

      Hardware, services, franchises, guides.

      Organic Growth Specialist 2 days

    3. 3

      Markdown versions

      For each listed page.

      Web engineering 1 week

    4. 4

      Full file

      llms-full.txt with key facts.

      Organic Growth Specialist 2 days

    5. 5

      Test

      30 player questions in four assistants.

      Organic Growth Specialist 1 day

    6. 6

      Review

      Monthly with launches.

      Organic Growth Specialist monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Organic Growth Specialist

    Smallest test

    Ask four assistants what PlayStation Now is.

    Why it works

    Replace it with a curated file: current services, hardware (PS5, PS5 Pro, PS Portal, PS VR2), the top franchises and guides with their Markdown versions, and the support pages players ask about most. Fix the broken links and add an llms-full.txt for key facts. Review it monthly.

    Assistants quote the sources they can read easily; a correct file decides whether they say PlayStation Now or PS Plus.

    Risks and how to handle them

    • Training-use policy

      Keep the existing access policy wording.

    Evidence

    • Your websiteplaystation.com/llms.txt, the file AI assistants read, begins "Generated by LLMs.txt Generator", is marked "Last updated: 2025-08-18", lists "PlayStation Now" as a service (playstation.com/en-us/ps-now/ now redirects to PS Plus), links to two Markdown pages that return 404 (index.md, playstation-network.md) and a PSN page that redirects, and lists no game, franchise, PS5 Pro or PlayStation Portal pages. /llms-full.txt returns 404.Source
    • HiringOrganic Growth Specialist (Games / Hardware / Services), London, posted October 5, 2026, in the Growth Marketing team: "responsible for improving the discoverability of PlayStation's game catalogue across traditional search engines and AI-powered answer engines"; will "Partner with Editorial teams to optimise game pages, franchise hubs, buying guides and evergreen content", optimise "metadata, headings, FAQs, internal linking and structured data", and "Contribute to GEO initiatives that improve content retrieval and citation within AI-powered experiences".Source
    • Your websiteFranchise hubs exist for God of War (with community, cosplay and merchandise pages), Horizon, Gran Turismo, The Last of Us and Uncharted, but the US site has no hub for Ghost of Tsushima and Ghost of Yōtei, Astro Bot or Ratchet & Clank.Source
  • 03

    The US homepage description, the text search results show, still says "Explore the new generation PlayStation 4 and PS5 consoles", and the page has no Open Graph tags, so a shared homepage link shows whatever image the platform picks.

    Medium impactLow effort First result in 2 weeks Organic Growth Specialist

    First action

    Write the new description.

    How to measure it

    Homepage CTR from search

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Write

      New description.

      Organic Growth Specialist 1 day

    2. 2

      Tags

      Open Graph and X cards.

      Web engineering 1 day

    3. 3

      Image

      Share image owned by brand.

      Brand team 1 day

    4. 4

      Structured data

      Organization and WebSite.

      Organic Growth Specialist 1 day

    5. 5

      Locales

      Same fix per market.

      Campaign Marketing Specialist (GSA) 2 weeks

    6. 6

      Check

      Snippets after recrawl.

      Organic Growth Specialist 2 weeks

    First result
    2 weeks
    Cost
    $0
    Owner
    Organic Growth Specialist

    Smallest test

    Fix the US description.

    Why it works

    Write a description that leads with PS5, PS5 Pro and PS Plus, add Open Graph and X card tags with a maintained image, and add Organization and WebSite structured data.

    The homepage is shared and searched more than any other page; the snippet is its first ad.

    Risks and how to handle them

    • Locales differ

      Use one template with local copy.

    Evidence

    • Your websiteUS homepage: the meta description still reads "Explore the new generation PlayStation 4 and PS5 consoles"; the HTML has no Open Graph tags (so shares carry no chosen image) and no structured data. The sitemap lists /en-us/email-sign-up/, which redirects to the homepage, and neither the homepage nor game pages link to an email sign-up.Source
    • HiringOrganic Growth Specialist (Games / Hardware / Services), London, posted October 5, 2026, in the Growth Marketing team: "responsible for improving the discoverability of PlayStation's game catalogue across traditional search engines and AI-powered answer engines"; will "Partner with Editorial teams to optimise game pages, franchise hubs, buying guides and evergreen content", optimise "metadata, headings, FAQs, internal linking and structured data", and "Contribute to GEO initiatives that improve content retrieval and citation within AI-powered experiences".Source
  • 04

    Game pages mark up a Product with a price but no availability, brand, release date or rating, and the video markup still says "Pre-order now" for a game that is out. Search engines and assistants use these fields to show and compare games.

    Medium impactLow effort First result in 1 month Organic Growth Specialist

    First action

    Validate one game page in the Rich Results Test.

    How to measure it

    Pages passing the full schema check

    Now
    –
    Target
    90%
    By
    60 days

    Steps

    1. 1

      Define fields

      Template list.

      Organic Growth Specialist 2 days

    2. 2

      Map data

      From the store catalogue.

      Web engineering 1 week

    3. 3

      Ship template

      All game pages.

      Web engineering 1 week

    4. 4

      Video rule

      Update descriptions at launch.

      Editorial team ongoing

    5. 5

      Validate

      Sample of 50 pages.

      Organic Growth Specialist 2 days

    6. 6

      Monitor

      Search Console enhancements.

      Organic Growth Specialist monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Organic Growth Specialist

    Smallest test

    Fix the template for one first-party game.

    Why it works

    Add availability, brand, release date, platform and (where shown) ratings to the template, and refresh video descriptions when a game launches.

    Complete markup makes game results richer and more accurate at no media cost.

    Risks and how to handle them

    • Wrong prices in markup

      Read prices from the store feed.

    Evidence

    • Your websiteGame page structured data (Ghost of Yōtei, checked October 21, 2026): a Product with price ($69.99) but no availability, brand, release date or rating, plus a BreadcrumbList and VideoObjects whose descriptions still say "Pre-order now". The page offers "Add to Cart" and "Add to Wishlist" and has an accessibility options page.Source
    • HiringOrganic Growth Specialist (Games / Hardware / Services), London, posted October 5, 2026, in the Growth Marketing team: "responsible for improving the discoverability of PlayStation's game catalogue across traditional search engines and AI-powered answer engines"; will "Partner with Editorial teams to optimise game pages, franchise hubs, buying guides and evergreen content", optimise "metadata, headings, FAQs, internal linking and structured data", and "Contribute to GEO initiatives that improve content retrieval and citation within AI-powered experiences".Source
    • Your websiteplaystation.com/llms.txt, the file AI assistants read, begins "Generated by LLMs.txt Generator", is marked "Last updated: 2025-08-18", lists "PlayStation Now" as a service (playstation.com/en-us/ps-now/ now redirects to PS Plus), links to two Markdown pages that return 404 (index.md, playstation-network.md) and a PSN page that redirects, and lists no game, franchise, PS5 Pro or PlayStation Portal pages. /llms-full.txt returns 404.Source
  • 05

    In Google's phone test the US homepage takes 52.6 seconds to show its main image and downloads 8.4 MB; real visitors fail Core Web Vitals on both loading (3.7 s) and response (256 ms). The two biggest fixes are image delivery and cache lifetimes.

    High impactMedium effort First result in 1 month Marketing Technologies Direct…

    First action

    Compress today's hero and set cache headers.

    How to measure it

    LCP at p75

    Now
    –
    Target
    under 2.5 s
    By
    90 days

    Steps

    1. 1

      Hero images

      Formats and sizes.

      Web engineering 1 week

    2. 2

      Cache

      Long lifetimes for static files.

      Web engineering 2 days

    3. 3

      Lazy-load

      Below the fold.

      Web engineering 1 week

    4. 4

      Budget

      Max weight per hero.

      Marketing Technologies Director 1 day

    5. 5

      Test

      Lab and field.

      Marketing Technologies Director 2 weeks

    6. 6

      Monitor

      Monthly Core Web Vitals.

      Marketing Technologies Director monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Marketing Technologies Director

    Smallest test

    Compress one hero and measure.

    Why it works

    Serve the hero in modern formats at phone sizes and preload it, set long cache lifetimes on static assets, lazy-load everything below the fold, and set a page-weight budget for campaign heroes.

    Faster pages keep more visitors and pass the Core Web Vitals that search uses.

    Risks and how to handle them

    • Campaign teams push large assets

      Enforce the budget in the CMS.

    Evidence

    • Google PageSpeedMobile test of the US homepage: performance 26/100, Largest Contentful Paint 52.6 s in the lab (the hero image), 8.4 MB downloaded in 237 requests, 3.7 MB of JavaScript, 19 third parties. Real Chrome visitors fail Core Web Vitals: LCP 3.7 s and INP 256 ms at p75. The biggest fixes are image delivery (about 16.7 s) and cache lifetimes (about 15.4 s).Source
    • HiringMarketing Technologies Director (San Mateo and remote, posted October 13, 2026): leads "engineering, product management, UX, measurement and experimentation, audience activation, and marketing data" for platforms "used by marketers worldwide to reach hundreds of millions of players"; owns architecture for "audience services, orchestration, and activation integrations" and "build-versus-buy decisions".Source
  • 06

    The homepage loads Google Tag Manager, Adobe Tag Manager and BrightTag/Signal. Google Tag Manager alone weighs 1.4 MB and blocks the page for about 1.65 seconds. The new MarTech director owns measurement, activation and build-versus-buy.

    Medium impactMedium effort First result in 1 quarter Marketing Technologies Direct…

    First action

    Export the tag list from all three.

    How to measure it

    Third-party KB

    Now
    –
    Target
    -50%
    By
    1 quarter

    Steps

    1. 1

      Inventory

      All tags and owners.

      Marketing Technologies Director 1 week

    2. 2

      Decide

      One manager.

      Marketing Technologies Director 1 week

    3. 3

      Migrate

      Tags still needed.

      Marketing technology team 1 month

    4. 4

      Remove

      Unused tags.

      Marketing technology team 2 weeks

    5. 5

      Govern

      Review for new tags.

      Marketing Technologies Director ongoing

    6. 6

      Measure

      Weight and data quality.

      Marketing Technologies Director monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Marketing Technologies Director

    Smallest test

    Remove one unused tag.

    Why it works

    Inventory every tag, decide one tag manager, move or remove tags, and add a review rule for new tags.

    Fewer tags mean faster pages, cleaner data and fewer privacy risks.

    Risks and how to handle them

    • Lost tracking

      Run both in parallel for two weeks.

    Evidence

    • Google PageSpeedThird parties on the homepage include three tag managers (Google Tag Manager, Adobe Tag Manager and BrightTag/Signal), plus Facebook, Evergage, Decibel Insight, Medallia and Datadog. Google Tag Manager alone loads 1.4 MB and blocks the main thread for about 1.65 s.Source
    • HiringMarketing Technologies Director (San Mateo and remote, posted October 13, 2026): leads "engineering, product management, UX, measurement and experimentation, audience activation, and marketing data" for platforms "used by marketers worldwide to reach hundreds of millions of players"; owns architecture for "audience services, orchestration, and activation integrations" and "build-versus-buy decisions".Source
    • Google PageSpeedMobile test of the US homepage: performance 26/100, Largest Contentful Paint 52.6 s in the lab (the hero image), 8.4 MB downloaded in 237 requests, 3.7 MB of JavaScript, 19 third parties. Real Chrome visitors fail Core Web Vitals: LCP 3.7 s and INP 256 ms at p75. The biggest fixes are image delivery (about 16.7 s) and cache lifetimes (about 15.4 s).Source
  • 07

    The lifecycle team wants one-to-one journeys across web, email, mobile and console. The sitemap lists /en-us/email-sign-up/, but it redirects to the homepage, and neither the homepage nor game pages offer a sign-up.

    High impactLow effort First result in 1 month Lifecycle Marketing Specialist

    First action

    Check why the page redirects.

    How to measure it

    Web sign-ups

    Now
    –
    Target
    +50%
    By
    90 days

    Steps

    1. 1

      Rebuild page

      Choices and consent.

      Web engineering 1 week

    2. 2

      Add links

      Guides, game pages, footer.

      Web engineering 1 week

    3. 3

      Welcome journey

      By choice.

      Lifecycle Marketing Specialist 2 weeks

    4. 4

      Test

      Placements.

      Lifecycle Marketing Specialist 1 month

    5. 5

      Localise

      Main markets.

      Campaign Marketing Specialist (GSA) 1 month

    6. 6

      Measure

      Sign-ups and revenue.

      Lifecycle Marketing Specialist monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    Lifecycle Marketing Specialist

    Smallest test

    Add a sign-up box to one guide.

    Why it works

    Rebuild the sign-up page with clear choices (new releases, deals, a favourite franchise), link it from guides, game pages and the footer, and send a welcome journey based on the choice.

    Visitors reading a guide are in buying mode; asking then grows the owned audience.

    Risks and how to handle them

    • Consent rules differ by country

      Use account consent settings per market.

    Evidence

    • Your websiteUS homepage: the meta description still reads "Explore the new generation PlayStation 4 and PS5 consoles"; the HTML has no Open Graph tags (so shares carry no chosen image) and no structured data. The sitemap lists /en-us/email-sign-up/, which redirects to the homepage, and neither the homepage nor game pages link to an email sign-up.Source
    • HiringLifecycle Marketing Specialist, San Mateo, posted October 14, 2026: the team runs "multi-channel digital programs" with "tens of millions of customers", builds "personalized journeys with players across web, email, mobile and on-console", focuses on "Live Service and franchise titles", and is "on a mission to redefine owned channel marketing and its relationship to company growth".Source
    • Your websiteUS sitemap (3,510 URLs, checked October 21, 2026): 101 guide and editorial pages, 41 of them PS4-titled (such as "great-ps4-games-you-missed-in-2020", "great-japanese-rpgs-on-ps4", "a-beginners-guide-to-mlb-the-show-20"); the yearly "games you missed" series ends with 2023; no guide URL mentions PS5 Pro. The 2020 roundup is still live as "Great PS4 games you might have missed in 2020".Source

This quarter 9

The core plays for the next three months.

  • 08

    God of War, Horizon, Gran Turismo, The Last of Us and Uncharted have hubs, but Ghost of Tsushima and Ghost of Yōtei, Astro Bot and Ratchet & Clank do not, though the role names franchise hubs as a focus. Players search for "where to start" and "order to play".

    High impactMedium effort First result in 1 quarter Organic Growth Specialist

    First action

    Start with the Ghost hub.

    How to measure it

    Hub clicks

    Now
    –
    Target
    100,000 a month
    By
    2 quarters

    Steps

    1. 1

      Plan

      Three hubs.

      Organic Growth Specialist 1 week

    2. 2

      Write

      Order to play and editions.

      Editorial team 1 month

    3. 3

      Design

      Template from God of War hub.

      Web design 2 weeks

    4. 4

      Publish

      With structured data.

      Web engineering 1 week

    5. 5

      Link

      From game pages and guides.

      Organic Growth Specialist 1 week

    6. 6

      Measure

      Clicks and wishlist adds.

      Organic Growth Specialist monthly

    First result
    1 quarter
    Cost
    Editorial time
    Owner
    Organic Growth Specialist

    Smallest test

    Publish the Ghost hub.

    Why it works

    Create hubs with the series story, order to play, which edition to buy, PS5 Pro features, accessibility, and links to each game page.

    Hubs collect franchise searches and pass them to the right game page.

    Risks and how to handle them

    • Studios own franchise voice

      Studio review on each hub.

    Evidence

    • Your websiteFranchise hubs exist for God of War (with community, cosplay and merchandise pages), Horizon, Gran Turismo, The Last of Us and Uncharted, but the US site has no hub for Ghost of Tsushima and Ghost of Yōtei, Astro Bot or Ratchet & Clank.Source
    • HiringOrganic Growth Specialist (Games / Hardware / Services), London, posted October 5, 2026, in the Growth Marketing team: "responsible for improving the discoverability of PlayStation's game catalogue across traditional search engines and AI-powered answer engines"; will "Partner with Editorial teams to optimise game pages, franchise hubs, buying guides and evergreen content", optimise "metadata, headings, FAQs, internal linking and structured data", and "Contribute to GEO initiatives that improve content retrieval and citation within AI-powered experiences".Source
    • Your websiteGame page structured data (Ghost of Yōtei, checked October 21, 2026): a Product with price ($69.99) but no availability, brand, release date or rating, plus a BreadcrumbList and VideoObjects whose descriptions still say "Pre-order now". The page offers "Add to Cart" and "Add to Wishlist" and has an accessibility options page.Source
  • 09

    The lifecycle specialist builds journeys for live-service and franchise titles across email, mobile and console. Season launches are the moments lapsed players come back.

    High impactMedium effort First result in 1 quarter Lifecycle Marketing Specialist

    First action

    Pick one live-service title.

    How to measure it

    Lapsed players returning

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Pick title

      One live service.

      Lifecycle Marketing Specialist 1 week

    2. 2

      Segments

      Lapsed, active, prior owners.

      Data science 2 weeks

    3. 3

      Messages

      Console, email, app.

      Lifecycle Marketing Specialist 2 weeks

    4. 4

      Launch

      With the season.

      Lifecycle Marketing Specialist 1 day

    5. 5

      Measure

      Returns and spend.

      Audience & Measurement 1 month

    6. 6

      Scale

      More titles.

      Lifecycle Marketing Specialist quarterly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Lifecycle Marketing Specialist

    Smallest test

    Run the lapsed segment only.

    Why it works

    For each season, trigger messages by play history: lapsed players get the season trailer and a return offer, active players get challenges, and owners of the previous game get the new one.

    Behaviour-based messages beat broadcasts for return rate.

    Risks and how to handle them

    • Message fatigue

      Frequency caps across channels.

    Evidence

    • HiringLifecycle Marketing Specialist, San Mateo, posted October 14, 2026: the team runs "multi-channel digital programs" with "tens of millions of customers", builds "personalized journeys with players across web, email, mobile and on-console", focuses on "Live Service and franchise titles", and is "on a mission to redefine owned channel marketing and its relationship to company growth".Source
    • HiringMarketing Technologies Director (San Mateo and remote, posted October 13, 2026): leads "engineering, product management, UX, measurement and experimentation, audience activation, and marketing data" for platforms "used by marketers worldwide to reach hundreds of millions of players"; owns architecture for "audience services, orchestration, and activation integrations" and "build-versus-buy decisions".Source
    • HiringEvery SIE post: PlayStation delivers "hardware and network services to more than 100 million people". The Senior Director, Digital Games Monetization (October 19, 2026) will make sure "the PlayStation Store remains the industry's most effective platform for digital content monetization".Source
  • 10

    The MarTech director owns measurement and experimentation, and the D2C managers must "Embed experimentation". Testing on the content site and the store is separate today.

    High impactHigh effort First result in 2 quarters Marketing Technologies Direct…

    First action

    List current tests across teams.

    How to measure it

    Tests

    Now
    –
    Target
    50 a quarter
    By
    2 quarters

    Steps

    1. 1

      Inventory

      Current tools and tests.

      Marketing Technologies Director 2 weeks

    2. 2

      Choose

      Build or buy.

      Marketing Technologies Director 1 month

    3. 3

      Metrics

      Shared library.

      Audience & Measurement 1 month

    4. 4

      Roll out

      Web and store.

      Marketing technology team 1 quarter

    5. 5

      Calendar

      Shared tests.

      Marketing Technologies Director ongoing

    6. 6

      Review

      Monthly learning.

      Marketing Technologies Director monthly

    First result
    2 quarters
    Cost
    Platform cost
    Owner
    Marketing Technologies Director

    Smallest test

    Run one shared test.

    Why it works

    Set up one testing service and metric library (wishlist adds, cart adds, conversion, LTV) used by web, store and lifecycle teams, with a shared test calendar.

    Shared tests and metrics let teams learn faster and avoid clashing tests.

    Risks and how to handle them

    • Slow adoption

      Start with two teams.

    Evidence

    • HiringMarketing Technologies Director (San Mateo and remote, posted October 13, 2026): leads "engineering, product management, UX, measurement and experimentation, audience activation, and marketing data" for platforms "used by marketers worldwide to reach hundreds of millions of players"; owns architecture for "audience services, orchestration, and activation integrations" and "build-versus-buy decisions".Source
    • HiringDirect to Consumer: a Senior Commercial Manager, D2C (London, September 29, 2026) and a Commercial Manager, D2C (San Mateo, still open) to improve "how players discover, evaluate, purchase, and engage with PlayStation products", tracking "conversion, basket size and average order value, purchase frequency, repeat purchase, LTV", and to "Embed experimentation".Source
    • Google PageSpeedThird parties on the homepage include three tag managers (Google Tag Manager, Adobe Tag Manager and BrightTag/Signal), plus Facebook, Evergage, Decibel Insight, Medallia and Datadog. Google Tag Manager alone loads 1.4 MB and blocks the main thread for about 1.65 s.Source
  • 11

    The direct store sells Certified Refurbished Consoles, and the D2C managers are measured on conversion, basket size and repeat purchase. Refurbished buyers are price-sensitive first-time owners.

    High impactMedium effort First result in 1 quarter Senior Commercial Manager

    First action

    Check the search demand for refurbished PS5.

    How to measure it

    Conversion on refurbished pages

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Demand

      Search volume.

      Organic Growth Specialist 1 week

    2. 2

      Landing page

      Warranty and comparison.

      Senior Commercial Manager, D2C 2 weeks

    3. 3

      Bundles

      PS Plus and accessories.

      Senior Commercial Manager, D2C 1 month

    4. 4

      Test

      Bundle vs single.

      Senior Commercial Manager, D2C 1 month

    5. 5

      Lifecycle

      New owner journey.

      Lifecycle Marketing Specialist 1 month

    6. 6

      Measure

      Basket size, repeat.

      Senior Commercial Manager, D2C monthly

    First result
    1 quarter
    Cost
    Bundle margin
    Owner
    Senior Commercial Manager, D2C

    Smallest test

    Add a PS Plus trial to refurbished orders.

    Why it works

    Give refurbished consoles their own optimised landing page with warranty details, compare with new, and offer a bundle (PS Plus trial, a game, a controller).

    A clear refurbished offer captures buyers who would go to resellers.

    Risks and how to handle them

    • Cannibalises new consoles

      Target the price gap only.

    Evidence

    • Competitor researchRivals' own homepages: Xbox, "Play Games Anywhere" on "PC, console, & more" with Game Pass; Nintendo, "Consoles, Games, News, and More" for Switch 2; Steam's store with wishlists, a discovery queue and points shop. PlayStation's own direct store sells PS5 Pro, digital editions and "Certified Refurbished Consoles".Source
    • HiringDirect to Consumer: a Senior Commercial Manager, D2C (London, September 29, 2026) and a Commercial Manager, D2C (San Mateo, still open) to improve "how players discover, evaluate, purchase, and engage with PlayStation products", tracking "conversion, basket size and average order value, purchase frequency, repeat purchase, LTV", and to "Embed experimentation".Source
    • HiringOrganic Growth Specialist (Games / Hardware / Services), London, posted October 5, 2026, in the Growth Marketing team: "responsible for improving the discoverability of PlayStation's game catalogue across traditional search engines and AI-powered answer engines"; will "Partner with Editorial teams to optimise game pages, franchise hubs, buying guides and evergreen content", optimise "metadata, headings, FAQs, internal linking and structured data", and "Contribute to GEO initiatives that improve content retrieval and citation within AI-powered experiences".Source
  • 12

    The influencer managers track campaign performance for global creator programmes. Game pages have Add to Wishlist, which is a clear intent signal.

    Medium impactMedium effort First result in 1 quarter Influencer Partnerships Manag…

    First action

    Set up tracked links for the next launch.

    How to measure it

    Wishlist adds per campaign

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Links

      Per creator.

      Influencer Partnerships Manager 1 week

    2. 2

      Tracking

      Wishlist events.

      Marketing technology team 2 weeks

    3. 3

      Report

      Per creator.

      Influencer Partnerships Manager per campaign

    4. 4

      Reward

      Top creators.

      Influencer Partnerships Manager quarterly

    5. 5

      Share

      With studios.

      Influencer Partnerships Manager monthly

    6. 6

      Review

      Roster.

      Influencer Partnerships Manager quarterly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Influencer Partnerships Manager

    Smallest test

    Track one campaign.

    Why it works

    Give each creator a tracked link to the game page, report wishlist and cart adds per creator, and reward the creators who drive them.

    Outcome metrics show which creators actually move players.

    Risks and how to handle them

    • Privacy

      Aggregate counts only.

    Evidence

    • HiringBrand and creator partnerships: a Senior Partnerships Brand Manager (October 15, 2026) for "consumer goods, fashion, lifestyle" partnerships around first-party titles, and Influencer Partnerships Managers in San Mateo and London (October 2) who "Track campaign performance metrics" for global creator programmes.Source
    • Your websiteGame page structured data (Ghost of Yōtei, checked October 21, 2026): a Product with price ($69.99) but no availability, brand, release date or rating, plus a BreadcrumbList and VideoObjects whose descriptions still say "Pre-order now". The page offers "Add to Cart" and "Add to Wishlist" and has an accessibility options page.Source
    • HiringMarketing Technologies Director (San Mateo and remote, posted October 13, 2026): leads "engineering, product management, UX, measurement and experimentation, audience activation, and marketing data" for platforms "used by marketers worldwide to reach hundreds of millions of players"; owns architecture for "audience services, orchestration, and activation integrations" and "build-versus-buy decisions".Source
  • 13

    The partnerships manager builds fashion and lifestyle collaborations for first-party titles. Collaborations often end on the partner's site.

    Medium impactMedium effort First result in 2 quarters Senior Partnerships Brand Man…

    First action

    Pick the next partnership.

    How to measure it

    Adds per partnership

    Now
    –
    Target
    10,000
    By
    2 quarters

    Steps

    1. 1

      Template

      Partnership page.

      Web design 2 weeks

    2. 2

      Agree

      With partner.

      Senior Partnerships Brand Manager 1 month

    3. 3

      Publish

      At launch.

      Web engineering 1 week

    4. 4

      Promote

      Partner channels.

      Senior Partnerships Brand Manager 1 month

    5. 5

      Capture

      Sign-ups.

      Lifecycle Marketing Specialist ongoing

    6. 6

      Measure

      Adds and sign-ups.

      Senior Partnerships Brand Manager per partnership

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Senior Partnerships Brand Manager

    Smallest test

    One partnership page.

    Why it works

    Publish a page for each collaboration with the products, the game, a wishlist button and a sign-up, and link it from partner channels.

    Partnership traffic then becomes game interest and email subscribers.

    Risks and how to handle them

    • Partner wants the traffic

      Link both ways.

    Evidence

    • HiringBrand and creator partnerships: a Senior Partnerships Brand Manager (October 15, 2026) for "consumer goods, fashion, lifestyle" partnerships around first-party titles, and Influencer Partnerships Managers in San Mateo and London (October 2) who "Track campaign performance metrics" for global creator programmes.Source
    • Your websiteUS homepage: the meta description still reads "Explore the new generation PlayStation 4 and PS5 consoles"; the HTML has no Open Graph tags (so shares carry no chosen image) and no structured data. The sitemap lists /en-us/email-sign-up/, which redirects to the homepage, and neither the homepage nor game pages link to an email sign-up.Source
    • Your websiteFranchise hubs exist for God of War (with community, cosplay and merchandise pages), Horizon, Gran Turismo, The Last of Us and Uncharted, but the US site has no hub for Ghost of Tsushima and Ghost of Yōtei, Astro Bot or Ratchet & Clank.Source
  • 14

    Bend Studio is hiring a Community Manager from January 2027 to "convert community members to community leaders". Studios with ambassadors keep players longer.

    Medium impactMedium effort First result in 2 quarters Community Manager

    First action

    Define selection rules.

    How to measure it

    Ambassadors

    Now
    –
    Target
    200
    By
    2 quarters

    Steps

    1. 1

      Rules

      Selection.

      Community Manager, Bend Studio 2 weeks

    2. 2

      Recruit

      First cohort.

      Community Manager, Bend Studio 1 month

    3. 3

      Tools

      Assets and news.

      Community Manager, Bend Studio 1 month

    4. 4

      Recognise

      Badges.

      Community Manager, Bend Studio monthly

    5. 5

      Measure

      Engagement.

      Social Intelligence & Communications Insight Analyst monthly

    6. 6

      Grow

      Cohorts.

      Community Manager, Bend Studio quarterly

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Community Manager, Bend Studio

    Smallest test

    Invite ten community members.

    Why it works

    Set up an ambassador programme: selection, early access to news, creator tools, and recognition.

    Ambassadors multiply the community team's reach.

    Risks and how to handle them

    • Leaks

      Clear rules and NDAs.

    Evidence

    • HiringOther open marketing roles: a Campaign Marketing Specialist for Germany, Austria and Switzerland (posted September 14, 2026) handling "localisation, adaptation, quality checking"; a Community Manager for Bend Studio's next AAA title (contract starting January 2027) to "convert community members to community leaders"; a Brand Manager for MLB The Show Mobile handling App Store Optimization and CRO; a Content Lifecycle Planning Specialist for the PlayStation Store, which "has continued to deliver massive growth"; and a Social Intelligence & Communications Insight Analyst for social listening.Source
    • HiringBrand and creator partnerships: a Senior Partnerships Brand Manager (October 15, 2026) for "consumer goods, fashion, lifestyle" partnerships around first-party titles, and Influencer Partnerships Managers in San Mateo and London (October 2) who "Track campaign performance metrics" for global creator programmes.Source
  • 15

    The social insight analyst runs social listening across PlayStation channels. The questions players ask on social are the guides editorial should write.

    Medium impactLow effort First result in 1 quarter Social Intelligence & Communi…

    First action

    Pull last month's top questions.

    How to measure it

    Guides created from listening

    Now
    –
    Target
    3 a month
    By
    1 quarter

    Steps

    1. 1

      Query

      Question themes.

      Social Intelligence & Communications Insight Analyst 1 week

    2. 2

      Monthly list

      Top ten.

      Social Intelligence & Communications Insight Analyst monthly

    3. 3

      Pick

      Three guides.

      Organic Growth Specialist monthly

    4. 4

      Write

      Guides.

      Editorial team monthly

    5. 5

      Share

      Back on social.

      Social team monthly

    6. 6

      Measure

      Clicks.

      Organic Growth Specialist monthly

    First result
    1 quarter
    Cost
    $0
    Owner
    Social Intelligence & Communications Insight Analyst

    Smallest test

    One guide from one question.

    Why it works

    Send a monthly list of top player questions to the organic growth and editorial teams and track which become guides.

    Guides that answer real questions rank and get shared.

    Risks and how to handle them

    • Noise

      Focus on recurring questions.

    Evidence

    • HiringOther open marketing roles: a Campaign Marketing Specialist for Germany, Austria and Switzerland (posted September 14, 2026) handling "localisation, adaptation, quality checking"; a Community Manager for Bend Studio's next AAA title (contract starting January 2027) to "convert community members to community leaders"; a Brand Manager for MLB The Show Mobile handling App Store Optimization and CRO; a Content Lifecycle Planning Specialist for the PlayStation Store, which "has continued to deliver massive growth"; and a Social Intelligence & Communications Insight Analyst for social listening.Source
    • HiringOrganic Growth Specialist (Games / Hardware / Services), London, posted October 5, 2026, in the Growth Marketing team: "responsible for improving the discoverability of PlayStation's game catalogue across traditional search engines and AI-powered answer engines"; will "Partner with Editorial teams to optimise game pages, franchise hubs, buying guides and evergreen content", optimise "metadata, headings, FAQs, internal linking and structured data", and "Contribute to GEO initiatives that improve content retrieval and citation within AI-powered experiences".Source
    • Your websiteUS sitemap (3,510 URLs, checked October 21, 2026): 101 guide and editorial pages, 41 of them PS4-titled (such as "great-ps4-games-you-missed-in-2020", "great-japanese-rpgs-on-ps4", "a-beginners-guide-to-mlb-the-show-20"); the yearly "games you missed" series ends with 2023; no guide URL mentions PS5 Pro. The 2020 roundup is still live as "Great PS4 games you might have missed in 2020".Source
  • 16

    The MLB The Show Mobile brand manager works with vendors on App Store Optimization and CRO. Store pages that match the season and current events convert better.

    Medium impactLow effort First result in 1 quarter Brand Manager

    First action

    Plan the next three seasonal moments.

    How to measure it

    Store page conversion

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Plan

      Moments.

      Brand Manager, MLB The Show Mobile 1 week

    2. 2

      Assets

      Per moment.

      Brand Manager, MLB The Show Mobile 1 month

    3. 3

      Pages

      Custom product pages.

      Brand Manager, MLB The Show Mobile 2 weeks

    4. 4

      Ads

      Linked pages.

      Brand Manager, MLB The Show Mobile 2 weeks

    5. 5

      Test

      Vs default.

      Brand Manager, MLB The Show Mobile 1 month

    6. 6

      Repeat

      Each season.

      Brand Manager, MLB The Show Mobile seasonal

    First result
    1 quarter
    Cost
    Asset production
    Owner
    Brand Manager, MLB The Show Mobile

    Smallest test

    One custom page.

    Why it works

    Use custom product pages and in-app events for opening day, the trade deadline and postseason, each linked from matching ads.

    Matching the store page to the ad lifts installs.

    Risks and how to handle them

    • Asset volume

      Reuse game assets.

    Evidence

    • HiringOther open marketing roles: a Campaign Marketing Specialist for Germany, Austria and Switzerland (posted September 14, 2026) handling "localisation, adaptation, quality checking"; a Community Manager for Bend Studio's next AAA title (contract starting January 2027) to "convert community members to community leaders"; a Brand Manager for MLB The Show Mobile handling App Store Optimization and CRO; a Content Lifecycle Planning Specialist for the PlayStation Store, which "has continued to deliver massive growth"; and a Social Intelligence & Communications Insight Analyst for social listening.Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    PlayStation Stars stopped taking new members in May 2025 and is ending. PlayStation still reaches more than 100 million people and the lifecycle team wants owned channels tied to growth.

    High impactHigh effort First result in 1 year Lifecycle Marketing Specialist

    First action

    List what Stars members used most.

    How to measure it

    12-month retention

    Now
    –
    Target
    +5 points
    By
    1 year

    Steps

    1. 1

      Learn from Stars

      Usage and cost.

      Data science 1 month

    2. 2

      Design

      Simple rewards.

      Lifecycle Marketing Specialist 1 quarter

    3. 3

      Legal

      Terms by market.

      Legal 1 quarter

    4. 4

      Pilot

      Two markets.

      Lifecycle Marketing Specialist 1 quarter

    5. 5

      Measure

      Retention and spend.

      Audience & Measurement 1 quarter

    6. 6

      Scale

      Global.

      Lifecycle Marketing Specialist 2 quarters

    First result
    1 year
    Cost
    Rewards budget
    Owner
    Lifecycle Marketing Specialist

    Smallest test

    A one-market play-streak reward.

    Why it works

    Design a simpler successor based on lifecycle data: rewards for play streaks, store purchases and PS Plus tenure, delivered on console and by email, tested in two markets first.

    Loyalty gives players a reason to stay inside PlayStation when rivals push subscriptions and PC.

    Risks and how to handle them

    • Cost

      Fund from incremental spend.

    Evidence

    • Your websitePlayStation Stars page: "The current version of PlayStation Stars is ending"; "Effective May 21, 2025, PlayStation Stars is no longer accepting new members".Source
    • HiringLifecycle Marketing Specialist, San Mateo, posted October 14, 2026: the team runs "multi-channel digital programs" with "tens of millions of customers", builds "personalized journeys with players across web, email, mobile and on-console", focuses on "Live Service and franchise titles", and is "on a mission to redefine owned channel marketing and its relationship to company growth".Source
    • HiringEvery SIE post: PlayStation delivers "hardware and network services to more than 100 million people". The Senior Director, Digital Games Monetization (October 19, 2026) will make sure "the PlayStation Store remains the industry's most effective platform for digital content monetization".Source
    • Competitor researchRivals' own homepages: Xbox, "Play Games Anywhere" on "PC, console, & more" with Game Pass; Nintendo, "Consoles, Games, News, and More" for Switch 2; Steam's store with wishlists, a discovery queue and points shop. PlayStation's own direct store sells PS5 Pro, digital editions and "Certified Refurbished Consoles".Source
  • 18

    Markdown versions already exist for pages such as /en-us/ps5.md. Extending that to all 1,956 US game pages, with clean facts (platforms, editions, PS5 Pro, accessibility), would make PlayStation the source AI assistants cite.

    High impactHigh effort First result in 3 quarters Organic Growth Specialist

    First action

    Generate Markdown for the top 100 games.

    How to measure it

    Citations in a 100-question test

    Now
    –
    Target
    +50%
    By
    3 quarters

    Steps

    1. 1

      Spec

      Fact fields.

      Organic Growth Specialist 1 month

    2. 2

      Generate

      From the catalogue.

      Web engineering 1 quarter

    3. 3

      List

      In llms.txt.

      Organic Growth Specialist 2 weeks

    4. 4

      Localise

      Main markets.

      Campaign Marketing Specialist (GSA) 1 quarter

    5. 5

      Test

      Assistant answers.

      Organic Growth Specialist quarterly

    6. 6

      Maintain

      Automated updates.

      Web engineering ongoing

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Organic Growth Specialist

    Smallest test

    Top 100 games only.

    Why it works

    Generate a Markdown version and a fact block for every game page from the catalogue, list them in llms.txt by franchise, and keep them updated with prices and editions.

    Assistants prefer structured, current sources, and this one is first-party.

    Risks and how to handle them

    • Stale prices

      Generate from live data.

    Builds on

    Evidence

    • Your websiteplaystation.com/llms.txt, the file AI assistants read, begins "Generated by LLMs.txt Generator", is marked "Last updated: 2025-08-18", lists "PlayStation Now" as a service (playstation.com/en-us/ps-now/ now redirects to PS Plus), links to two Markdown pages that return 404 (index.md, playstation-network.md) and a PSN page that redirects, and lists no game, franchise, PS5 Pro or PlayStation Portal pages. /llms-full.txt returns 404.Source
    • Your websiteGame page structured data (Ghost of Yōtei, checked October 21, 2026): a Product with price ($69.99) but no availability, brand, release date or rating, plus a BreadcrumbList and VideoObjects whose descriptions still say "Pre-order now". The page offers "Add to Cart" and "Add to Wishlist" and has an accessibility options page.Source
    • HiringOrganic Growth Specialist (Games / Hardware / Services), London, posted October 5, 2026, in the Growth Marketing team: "responsible for improving the discoverability of PlayStation's game catalogue across traditional search engines and AI-powered answer engines"; will "Partner with Editorial teams to optimise game pages, franchise hubs, buying guides and evergreen content", optimise "metadata, headings, FAQs, internal linking and structured data", and "Contribute to GEO initiatives that improve content retrieval and citation within AI-powered experiences".Source
    • Public channelsYouTube @playstation: 17.3 million subscribers, about 28,500 videos and 6.46 billion views. The German site has 99 guide pages and about 1,940 game pages, close to the US site's 1,956.Source
  • 19

    The MarTech director owns "audience services, orchestration, and activation integrations". Journeys across web, email, mobile and console need one audience view.

    High impactHigh effort First result in 1 year Marketing Technologies Direct…

    First action

    Map current audience sources.

    How to measure it

    Revenue per message

    Now
    –
    Target
    +20%
    By
    1 year

    Steps

    1. 1

      Map

      Sources.

      Marketing Technologies Director 1 month

    2. 2

      Consent

      Model per market.

      Privacy team 1 quarter

    3. 3

      Build

      Audience service.

      Marketing technology team 2 quarters

    4. 4

      Connect

      Channels.

      Marketing technology team 1 quarter

    5. 5

      Pilot

      One journey.

      Lifecycle Marketing Specialist 1 month

    6. 6

      Scale

      All teams.

      Marketing Technologies Director 2 quarters

    First result
    1 year
    Cost
    Platform cost
    Owner
    Marketing Technologies Director

    Smallest test

    Join wishlist data to one journey.

    Why it works

    Build one audience service that combines web behaviour (guides read, wishlists), store purchases and play history under consent, feeding all lifecycle and media channels.

    One view makes every journey and media buy more relevant.

    Risks and how to handle them

    • Privacy

      Consent first.

    Evidence

    • HiringMarketing Technologies Director (San Mateo and remote, posted October 13, 2026): leads "engineering, product management, UX, measurement and experimentation, audience activation, and marketing data" for platforms "used by marketers worldwide to reach hundreds of millions of players"; owns architecture for "audience services, orchestration, and activation integrations" and "build-versus-buy decisions".Source
    • HiringLifecycle Marketing Specialist, San Mateo, posted October 14, 2026: the team runs "multi-channel digital programs" with "tens of millions of customers", builds "personalized journeys with players across web, email, mobile and on-console", focuses on "Live Service and franchise titles", and is "on a mission to redefine owned channel marketing and its relationship to company growth".Source
    • HiringDirect to Consumer: a Senior Commercial Manager, D2C (London, September 29, 2026) and a Commercial Manager, D2C (San Mateo, still open) to improve "how players discover, evaluate, purchase, and engage with PlayStation products", tracking "conversion, basket size and average order value, purchase frequency, repeat purchase, LTV", and to "Embed experimentation".Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    The PlayStation YouTube channel has 17.3 million subscribers and about 28,500 videos. Video descriptions are a free link to the pages that convert.

    Medium impactLow effort First result in 1 month Social team

    First action

    Update the top 20 videos.

    How to measure it

    Clicks to playstation.com

    Now
    –
    Target
    +50%
    By
    1 quarter

    Steps

    1. 1

      Template

      Description links.

      Social team 1 week

    2. 2

      Top 200

      Update.

      Social team 1 month

    3. 3

      New videos

      Always link.

      Social team ongoing

    4. 4

      UTMs

      Track.

      Marketing technology team 1 week

    5. 5

      Measure

      Clicks and wishlists.

      Organic Growth Specialist monthly

    6. 6

      Iterate

      Link choice.

      Social team monthly

    First result
    1 month
    Cost
    $0
    Owner
    Social team

    Smallest test

    Update 20 videos.

    Why it works

    Add links to the matching guide, hub or game page in every new video description and pinned comment, and update the top 200 older videos.

    High-intent viewers reach pages with a wishlist button.

    Risks and how to handle them

    • Clutter

      One link per video.

    Evidence

    • Public channelsYouTube @playstation: 17.3 million subscribers, about 28,500 videos and 6.46 billion views. The German site has 99 guide pages and about 1,940 game pages, close to the US site's 1,956.Source
    • Your websiteUS sitemap (3,510 URLs, checked October 21, 2026): 101 guide and editorial pages, 41 of them PS4-titled (such as "great-ps4-games-you-missed-in-2020", "great-japanese-rpgs-on-ps4", "a-beginners-guide-to-mlb-the-show-20"); the yearly "games you missed" series ends with 2023; no guide URL mentions PS5 Pro. The 2020 roundup is still live as "Great PS4 games you might have missed in 2020".Source
    • Your websiteFranchise hubs exist for God of War (with community, cosplay and merchandise pages), Horizon, Gran Turismo, The Last of Us and Uncharted, but the US site has no hub for Ghost of Tsushima and Ghost of Yōtei, Astro Bot or Ratchet & Clank.Source
  • 21

    The German site has 99 guide pages and nearly as many game pages as the US. The GSA campaign specialist coordinates localisation. A refresh done once in English can serve every market.

    Medium impactMedium effort First result in 2 quarters Campaign Marketing Specialist

    First action

    Pick three guides for GSA.

    How to measure it

    Clicks to localised guides

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Template

      Shared guide format.

      Organic Growth Specialist 2 weeks

    2. 2

      Translate

      Three guides.

      Campaign Marketing Specialist (GSA) 1 month

    3. 3

      Local picks

      Market tastes.

      Campaign Marketing Specialist (GSA) 2 weeks

    4. 4

      Publish

      With hreflang.

      Web engineering 1 week

    5. 5

      Measure

      Clicks.

      Organic Growth Specialist monthly

    6. 6

      Scale

      Markets.

      Campaign Marketing Specialist (GSA) quarterly

    First result
    2 quarters
    Cost
    Translation cost
    Owner
    Campaign Marketing Specialist (GSA)

    Smallest test

    One guide in German.

    Why it works

    Build the guide refresh as a template, localise it for the GSA, French and Japanese sites within a month, and add hreflang across versions.

    Each refresh then pays off in many markets.

    Risks and how to handle them

    • Local differences

      Let markets swap picks.

    Builds on

    Evidence

    • Public channelsYouTube @playstation: 17.3 million subscribers, about 28,500 videos and 6.46 billion views. The German site has 99 guide pages and about 1,940 game pages, close to the US site's 1,956.Source
    • HiringOther open marketing roles: a Campaign Marketing Specialist for Germany, Austria and Switzerland (posted September 14, 2026) handling "localisation, adaptation, quality checking"; a Community Manager for Bend Studio's next AAA title (contract starting January 2027) to "convert community members to community leaders"; a Brand Manager for MLB The Show Mobile handling App Store Optimization and CRO; a Content Lifecycle Planning Specialist for the PlayStation Store, which "has continued to deliver massive growth"; and a Social Intelligence & Communications Insight Analyst for social listening.Source
    • Your websiteUS sitemap (3,510 URLs, checked October 21, 2026): 101 guide and editorial pages, 41 of them PS4-titled (such as "great-ps4-games-you-missed-in-2020", "great-japanese-rpgs-on-ps4", "a-beginners-guide-to-mlb-the-show-20"); the yearly "games you missed" series ends with 2023; no guide URL mentions PS5 Pro. The 2020 roundup is still live as "Great PS4 games you might have missed in 2020".Source
Website review of playstation.com More example playbooks and reviews
ProgrammableDigital

Show PlayStation (Sony Interactive Entertainment)’s product working

Turn screenshots or the website into an animated product demo in its own brand, for the homepage, launch posts and outreach in this playbook.

Make a demo (opens programmable.digital in a new tab)

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  • Spott growth strategyAn AI-native ATS and CRM for recruitment agencies: search and matching, an AI note taker, Ask Spott, outreach across email, SMS and…24 growth ideas
  • Agiloft growth strategyA no-code, data-first contract lifecycle management platform with Astra AI contract intelligence (including Screens), an integration hub…22 growth ideas
  • Asset Living growth strategyA third-party property management firm for multifamily, student, affordable, active adult and build-to-rent housing, with in-house…20 growth ideas
  • Kard growth strategyA commerce media and rewards platform: issuers and fintechs embed merchant-funded, card-linked cash-back offers through Kard's API or…22 growth ideas
  • Numeric growth strategyClose management, cash matching, billing and revenue recognition software for finance teams, now extended into the Financial Data…21 growth ideas
  • Spotlight Media growth strategyA TikTok Shop-only Partner agency that runs shops, affiliates, creator retainers, paid media, LIVEs and a TikTok-to-Meta creator video…21 growth ideas

See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. PlayStation (Sony Interactive Entertainment) did not commission, review or endorse it, and Programmable is not affiliated with PlayStation (Sony Interactive Entertainment). Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how PlayStation (Sony Interactive Entertainment) runs its business.

Something wrong, or do you represent PlayStation (Sony Interactive Entertainment)? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Guide refresh, llms.txt, homepage description and share tags, game page markup, page weight, tag managers and email sign-up.

  2. Days 31 to 6011 ideas

    Franchise hubs, season journeys, shared experimentation, refurbished offer, creator wishlists, partnership pages, ambassadors, listening-led guides and MLB The Show Mobile; YouTube links and localised guides.

  3. Days 61 to 903 ideas

    Commit to a loyalty successor, an answer-ready catalogue and one audience service.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value first-party exclusives. The most cited problem: finding what to play next.

  • PS5 and PS5 Pro performance
  • Choosing editions and upgrades
  • In their words: “best PS5 games”

Market

Competitive landscape

3 competitors compared: Xbox, Nintendo and Steam.

  • Gap to exploit: Current, first-party buying guides for PS5 and PS5 Pro
  • Xbox: Fewer console exclusives
  • Nintendo: Different hardware class

Hiring signals

PlayStation is investing in owned growth.

  • Organic Growth Specialist (Games / Hardware / Services): SEO and GEO for the game catalogue. Ideas 1-4, 8, 18.
  • Lifecycle Marketing Specialist: Journeys across web, email, mobile and console. Ideas 7, 9, 17.
  • Marketing Technologies Director: Measurement, experimentation, audiences. Ideas 5, 6, 10, 19.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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