The footer on every page reads "Call us: (702) 900-8094", but the link behind it is "tel:091 234-ELLA", the placeholder left over from the Ella theme. A customer who taps it on a phone (often an older shopper, a caregiver, or a nurse ordering for a facility) gets a dead or wrong number, right under a header that promises 24/7 customer service. For a store selling oxygen regulators, walker boots and DNA tests, a working phone is the trust signal that closes the order.
First action
Edit the footer link in the theme editor and tap it on a phone.
How to measure it
Inbound calls per week
- Now
- –
- Target
- +50%
- By
- 30 days
Steps
Fix the footer link
tel:+17029008094 in the footer text block.
Ecommerce manager 10 minutes
Link the header and contact page
Make every phone number tappable.
Ecommerce manager 20 minutes
Add structured data
Phone in the Organization markup.
Ecommerce manager 20 minutes
Test on phones
iPhone and Android, every page type.
Customer service lead 30 minutes
Match the promise
Show real phone hours next to "24/7".
Owner 1 day
Track calls
A simple call log or call-tracking number.
Customer service lead 1 week
Search for other placeholders
Look for "ELLA" and theme demo text in every template.
Ecommerce manager 1 hour
Why it works
Change the footer link to tel:+17029008094 in the theme editor, make the phone number in the header and on the contact page tappable too, and add the number to the Organization structured data. Then test every contact path on a phone: call, email links and the contact form. If phone calls are not really answered around the clock, change "24/7" to the real hours.
People buying medical supplies often want to ask about size, fit or delivery first. Each missed call is a lost order, and a working number on every page is also what Google and shoppers check to judge whether a store is real.
Ready to use
ChecklistContact paths to test on a phone
[ ] Footer "Call us" dials (702) 900-8094 [ ] Header phone is a tap-to-call link [ ] Contact page phone and email are links [ ] sales@ and support@ addresses both receive mail [ ] Contact form sends and confirms [ ] Opening hours shown next to the phone [ ] Organization structured data has the phone
Risks and how to handle them
More calls than staff can take
Add a callback request form and published hours.
Evidence
- Your websiteChecked October 20, 2026: the footer on every page says "Call us: (702) 900-8094", but the link behind it is "tel:091 234-ELLA", the placeholder number from the Ella theme, so tapping it on a phone does not call the store. The header promises "HAVE QUESTIONS? 24/7 Customer Service - We are here and happy to help!"; the contact page lists the phone as plain text with [email protected].Source
- Your websitePolicies and promises: "FREE STANDARD SHIPPING ON ALL PRODUCTS WITHIN THE 48 STATES"; orders before 1pm PST ship the same day; no returns on opened personal-use items, 30 days on unopened items with "A minimum restocking fee of 25%". The About page: "If you don't see a product, you are looking for, we'll do the research and find it for you."Source
- Your websiteHomepage testimonials are all dated October and November 2022, including one from an Assistant Director of Nursing who received a medical supply order in two days and planned to use the store "for our business/healthcare supplies".Source
- Your websiteProduct pages are well built: specific titles and meta descriptions (e.g. "Jobst for Men 20-30 mmHg closed toe knee high compression socks in Black and Khaki. Sizes S, M, L, XL, and Large Full Calf"), Product structured data with offers, an "Ask An Expert" button and back-in-stock email sign-up. Judge.me reviews are installed, but the Jobst page shows "No reviews". Neither the homepage nor product pages mention HSA or FSA payment.Source