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  • Plan
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On this page

  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 5
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 21, 2026
  1. Programmable
  2. Playbooks
  3. Simon Pearce
Simon Pearce logo

growth playbook · Oct 21, 2026

simonpearce.com (opens in a new tab)

Simon Pearce growth playbook

Diagnosis

Simon Pearce is a 55-year-old handmade brand with a strong site: it already publishes files for AI shopping agents, protects its email domain and passes Core Web Vitals for real visitors.

The gaps are in the details that lose sales: almost a third of the product pages are sold-out seconds with no way to hear about the next drop, the corporate catalogue is "being updated" in gifting season, engraving lead times are unclear, and some sitemap pages are empty. This playbook fixes those first, then builds programs around what is unique: realtors, collegiate gifts, workshop visits, the restaurant, evergreen collectors and a replace-a-piece service.

Growth Score

7/10

Biggest Opportunity

Turn the brand's unique assets (seconds drops, engraving, the evergreens, the workshops and the restaurant) into repeatable programs that bring customers back every year.

Biggest Risk

Juliska, Annieglass, Waterford and MacKenzie-Childs compete for the same gift and registry buyers, and a premium handmade brand loses them when pages are sold out, prices are hidden or delivery is uncertain.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Turn 297 sold-out seconds pages into a seconds-drop waitlist and a route to the first-quality piece

    Export the 297 sold-out seconds with their traffic and first-quality twin.

    High impact First result in 2 weeks
  2. 2

    Put a corporate gifting catalogue and price tiers back on the page before year-end gifting

    Pick the 12 to 20 pieces and agree quantity breaks.

    High impact First result in 2 weeks
  3. 3

    Remove the empty and internal pages from the sitemaps

    List every page and collection with no products or body text.

    Medium impact First result in 2 weeks

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 7Fill-ins · 7Reconsider · 5
Effort →

Showing 21 of 21 ideas

This week 5

Quick wins with a clear first action.

  • 01

    Almost a third of simonpearce.com's product pages are seconds that can no longer be bought: 297 of 395 seconds are sold out, all of them are in the sitemap and self-canonical, and a sold-out second like the Rabbit uses the same "Simon Pearce Rabbit Figurine | Handmade Glass" search title a shopper would expect for the real thing. A visitor who lands there finds "Sold out" three times, no way to hear about the next drop, and often no link to the first-quality piece, which may be in stock (the Echo Lake Lamp is, at $810). The page even reads "Seconds are final sale and from gitt wrapping".

    High impactLow effort First result in 2 weeks Director of Ecommerce

    First action

    Export the 297 sold-out seconds with their traffic and first-quality twin.

    How to measure it

    Seconds-drop sign-ups

    Now
    –
    Target
    3,000 before the next drop
    By
    60 days

    Steps

    1. 1

      List the pages

      Export sold-out seconds with sessions, twin handle and category.

      Ecommerce Merchandiser 1 day

    2. 2

      Add the waitlist block

      Category-tagged email and SMS sign-up on sold-out seconds.

      Shopify Developer 3 days

    3. 3

      Link the twin

      A "Shop the first-quality piece" button where a twin exists and is in stock.

      Shopify Developer 2 days

    4. 4

      Retitle seconds

      Search titles and headings end in "Second | Simon Pearce Seconds".

      SEO Manager 2 days

    5. 5

      Prune the sitemap

      Retired seconds out of the sitemap or redirected to their seconds category.

      SEO Manager 1 week

    6. 6

      Fix the copy

      Correct the final-sale and gift-wrapping line on the seconds template.

      Ecommerce Merchandiser 1 hour

    7. 7

      Email the list first

      Next seconds drop goes to the waitlist 24 hours before the site.

      Email & SMS Marketing Manager next drop

    8. 8

      Measure

      Sign-ups, twin-click revenue and drop sell-through against the last drop.

      Director of Ecommerce monthly

    First result
    2 weeks
    Cost
    Developer time; no new tools
    Owner
    Director of Ecommerce

    Smallest test

    Add the waitlist block to the 20 most-visited sold-out seconds and count sign-ups for two weeks.

    Why it works

    On every sold-out second, replace the dead end with two paths: "Get first access to the next seconds drop" (Klaviyo and Postscript sign-up, tagged by category) and "Shop the first-quality piece" linking to its in-stock twin. Retitle seconds pages "... Second | Simon Pearce Seconds" so they stop competing with full-price pages, and take seconds that are sold out for good out of the sitemap (or redirect them to the matching seconds category). Fix the final-sale line while the template is open.

    Seconds shoppers are the most price-motivated, highest-intent visitors in the store and they arrive at a page that cannot sell. A drop list turns them into an audience you can sell out the next release to in hours, and the twin link recovers full-price orders from people who wanted the piece more than the discount.

    Ready to use

    ChecklistSold-out seconds page fix

    [ ] "First access to the next seconds drop" sign-up, tagged by category
    [ ] "Shop the first-quality piece" link when the twin is in stock
    [ ] Search title ends "Second | Simon Pearce Seconds"
    [ ] Retired seconds out of the sitemap or redirected
    [ ] Final-sale line corrected
    [ ] Waitlist gets each drop 24 hours early

    Risks and how to handle them

    • Seconds cannibalise full price

      Early access goes only to the list, not to paid ads, and seconds pages link up to first quality.

    • Redirects lose search traffic

      Redirect only seconds retired for good; keep pages that will restock.

    Evidence

    • Product catalogPublic Shopify catalog, read October 20, 2026: 982 products. 395 of them are seconds (titled "... - 2nd" and tagged as seconds), and 297 of those 395 have no variant available to buy. Only 12 of the 587 first-quality products are sold out. So almost a third of every product page in the store is a sold-out second.Source
    • Product sitemapThe product sitemap lists 962 product URLs, including all 395 "-2nd" seconds pages and all 297 sold-out ones. The seconds pages are self-canonical, so search engines and shopping agents are asked to index each sold-out second as its own product.Source
    • Your websiteA sold-out seconds page (Rabbit - 2nd, $108.75) carries the search title "Simon Pearce Rabbit Figurine | Handmade Glass", shows "Sold out" three times, explains "What Makes a Second?" (tool marks, variations in form, trapped air) and prints "Seconds are final sale and from gitt wrapping". The page HTML has no "tell me when seconds come back" sign-up. Meanwhile /products/rabbit, the first-quality URL, returns 404.Source
    • Product catalog64 seconds share a handle with an in-stock first-quality twin. Examples: Echo Lake Lamp $810 (in stock) and Echo Lake Lamp - 2nd $675 (sold out); Westport Quartino $170 (in stock) and its second at $144.50 (sold out). Seconds sell at roughly 15-17% below first quality.Source
    • Your websiteSeconds collection: "Marked by a gentle curve or unexpected ripple, seconds remind us that handmade means human ... All seconds are final sale and excluded from gift boxing, wrapping, and engraving", split into Decor, Candlelight, Drinkware, Barware, Serveware, Dinnerware and Lighting seconds. Catalog tags show seconds are released in dated drops (for example a September 2026 drop and a summer 2025 drop).Source
    • Technology scanThe store runs on Shopify with Klaviyo (email), Postscript (SMS), Okendo and Yotpo review badges, Gorgias chat, Intelligems (price and offer testing), Visually, Black Crow AI, heatmaps and a shoppable-video widget. Email is well protected: SPF -all and DMARC p=reject.Source
  • 02

    The corporate gifting page tells buyers "Our catalog is currently being updated" and asks them to fill in a form for pricing. Corporate buyers comparing year-end gifts want to see options and prices on the first visit, and the page also has a typo ("wether").

    High impactLow effort First result in 2 weeks Corporate Sales Manager

    First action

    Pick the 12 to 20 pieces and agree quantity breaks.

    How to measure it

    Corporate catalogue downloads

    Now
    –
    Target
    300
    By
    60 days

    Steps

    1. 1

      Choose the range

      Engravable pieces at three budgets.

      Corporate Sales Manager 2 days

    2. 2

      Set breaks

      Price breaks at 25, 50 and 100 units.

      Corporate Sales Manager 1 day

    3. 3

      Shoot and lay out

      A simple PDF from existing product photos.

      Creative Director 3 days

    4. 4

      Build the collection

      A shoppable corporate collection with engraving.

      Ecommerce Merchandiser 2 days

    5. 5

      Add the download

      Email-gated catalogue button above the form.

      Shopify Developer 1 day

    6. 6

      Fix the copy

      Remove "being updated" and the typo.

      Corporate Sales Manager 1 hour

    7. 7

      Follow up

      A three-email sequence for downloads.

      Email & SMS Marketing Manager 2 days

    First result
    2 weeks
    Cost
    Design time
    Owner
    Corporate Sales Manager

    Smallest test

    Post the PDF this week and email it to last year's corporate buyers.

    Why it works

    Publish a one-page corporate catalogue (PDF and a shoppable collection) with 12 to 20 engravable pieces at three budgets, quantity price breaks, engraving lead times and order deadlines. Keep the form, but put a "Download the catalogue" button above it that captures the email.

    Visible prices and lead times let a buyer shortlist and get approval without waiting for a call, and the download captures the lead even when they are not ready to order.

    Risks and how to handle them

    • Prices undercut negotiated deals

      Show "from" prices and keep custom quotes for big orders.

    Evidence

    • Your websiteCorporate gifting page: engraving "with your company logo, their name, or a milestone", delivery to individuals or in bulk, then "Looking for corporate awards pricing or product information? Our catalog is currently being updated. Please complete the form below and a member of our team will follow up directly." The page also says "The same standard applies wether we're making one or four hundred."Source
    • Product catalogGift occasions are already tagged across the catalog (wedding, anniversary, housewarming, hosting, graduation, Mother's Day, Father's Day, Valentine's Day, holiday), and 19 products are engraving items or engravable bundles.Source
    • Your websiteHomepage: a limited-release "Signed by Simon" collection (Madison Wine Decanter $305, Woodbury Decanter $340, Five Sided Evergreen 14" $455, Bubble Twist Evergreen 26" $1,200), "20 Years of Evergreens", the Vermont Evergreen bestseller "From $100" ("The one that started it all"), engraving, gift guide, corporate gifting, registry, the Quechee restaurant and "Watch live glassblowing and pottery demos at our workshops".Source
  • 03

    The pages sitemap lists /pages/holiday-shop-2025 and /pages/coming-soon, which show only the header and footer, and the collections sitemap lists two internal wholesale promotion collections. These waste crawling and can surface in search or in AI agents' answers.

    Medium impactLow effort First result in 2 weeks SEO Manager

    First action

    List every page and collection with no products or body text.

    How to measure it

    Empty or internal URLs in sitemaps

    Now
    –
    Target
    0
    By
    2 weeks

    Steps

    1. 1

      Crawl the sitemaps

      Find pages and collections with no content.

      SEO Manager 1 day

    2. 2

      Redirect old seasonal pages

      2025 holiday page to the gift guide.

      SEO Manager 1 hour

    3. 3

      Hide placeholders

      Noindex or unpublish coming-soon.

      Shopify Developer 1 hour

    4. 4

      Hide internal collections

      Wholesale promotion collections off the store channel.

      Ecommerce Merchandiser 1 hour

    5. 5

      Resubmit

      Sitemaps in Search Console.

      SEO Manager 1 hour

    6. 6

      Repeat

      A monthly empty-page check.

      SEO Manager monthly

    First result
    2 weeks
    Cost
    None
    Owner
    SEO Manager

    Smallest test

    Redirect the 2025 holiday page today.

    Why it works

    Redirect the 2025 holiday page to the current gift guide, hide or noindex the coming-soon page, and take internal promotion collections out of the online store channel or the sitemap. Add a monthly check for empty pages.

    A tidy sitemap points search engines and the agents.md file at pages that sell, and avoids a shopper landing on an empty page.

    Risks and how to handle them

    • A partner link breaks

      Check with the wholesale team before hiding promotion pages.

    Evidence

    • Pages sitemapThe pages sitemap lists 51 pages, including /pages/holiday-shop-2025 and /pages/coming-soon, which render only the header and footer with no content. The collections sitemap also lists two internal wholesale promotion collections from July 2025 and July 2026.Source
    • Your websitesimonpearce.com publishes an agents.md file for AI shopping agents, with a Universal Commerce Protocol discovery file at /.well-known/ucp; every page link in it resolves. Product pages carry Product schema with offers, shipping details and a 90-day return policy.Source
  • 04

    Real visitors pass Core Web Vitals, but the homepage downloads 28.2 MB in 645 requests from 34 third parties in Google's phone test, including 3.9 MB for a shoppable-video widget, and the main image appears after 11.6s in the lab. Shoppers on slower phones in rural Vermont or on hotel Wi-Fi feel that.

    Medium impactMedium effort First result in 2 weeks Shopify Developer

    First action

    List the 34 third parties with an owner and a keep or cut decision.

    How to measure it

    Homepage download on mobile

    Now
    –
    Target
    under 8 MB
    By
    30 days

    Steps

    1. 1

      Audit scripts

      Owner and purpose for each third party.

      Shopify Developer 2 days

    2. 2

      Lazy-load video

      Widget loads when visible.

      Shopify Developer 2 days

    3. 3

      Delay pop-ups

      After first interaction.

      Shopify Developer 1 day

    4. 4

      Resize the hero

      Responsive image sizes.

      Shopify Developer 1 day

    5. 5

      Cut unused tools

      Remove tools with no owner.

      Director of Ecommerce 1 week

    6. 6

      Retest

      PageSpeed and field data.

      Shopify Developer weekly

    First result
    2 weeks
    Cost
    Developer time
    Owner
    Shopify Developer

    Smallest test

    Lazy-load the video widget and retest.

    Why it works

    Load the video widget only when it scrolls into view, delay pop-ups and testing scripts until after the first interaction, serve the hero image at the right size, and audit the third parties for tools no one uses. Retest with PageSpeed after each change.

    Fewer scripts protect the field scores through the holiday traffic peak and make the first impression of a $300 decanter feel as calm as the product.

    Risks and how to handle them

    • A tool owner objects

      Show revenue per tool before cutting.

    Evidence

    • Google PageSpeedHomepage on mobile: performance 35/100, main content after 11.6s in the lab, 28.2 MB downloaded in 645 requests from 34 third parties, including 3.9 MB from a shoppable-video service. Real visitors pass Core Web Vitals (Chrome field data: LCP 2.1s, INP 172 ms, CLS 0.01), so this is a lab weight problem, not a failing site. Biggest fixes: image delivery (about 2.8s) and render-blocking requests (about 0.8s).Source
    • Technology scanThe store runs on Shopify with Klaviyo (email), Postscript (SMS), Okendo and Yotpo review badges, Gorgias chat, Intelligems (price and offer testing), Visually, Black Crow AI, heatmaps and a shoppable-video widget. Email is well protected: SPF -all and DMARC p=reject.Source
  • 05

    Engraving is a headline service (homepage, registry, corporate, 19 engraving products), but buyers have to work out how long it takes. Gift shoppers abandon when they cannot tell if a personalised piece will arrive in time.

    Medium impactLow effort First result in 1 week Ecommerce Merchandiser

    First action

    Confirm the current engraving lead time with the studio.

    How to measure it

    Orders with engraving

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Confirm timing

      Lead time by product type.

      Engraving Studio Lead 1 day

    2. 2

      Build the line

      One setting feeds all product pages.

      Shopify Developer 2 days

    3. 3

      Add to cart

      Same promise in the cart.

      Shopify Developer 1 day

    4. 4

      Add to email

      In the order confirmation.

      Email & SMS Marketing Manager 1 day

    5. 5

      Update by season

      Order-by dates for each occasion.

      Ecommerce Merchandiser seasonal

    6. 6

      Track

      Engraving attach rate.

      Director of Ecommerce monthly

    First result
    1 week
    Cost
    Developer time
    Owner
    Ecommerce Merchandiser

    Smallest test

    Add the line to the Vermont Evergreen page first.

    Why it works

    Add a line under the engraving option on product pages: "Engraved pieces ship in X business days; order by [date] for [occasion]", fed from one setting so it updates for each season. Repeat it in the cart and the confirmation email.

    A clear promise removes the biggest doubt about personalised gifts and lets you push engraving later into the season.

    Risks and how to handle them

    • Studio capacity

      Set the date from real capacity, not the hoped-for one.

    Evidence

    • Product catalogGift occasions are already tagged across the catalog (wedding, anniversary, housewarming, hosting, graduation, Mother's Day, Father's Day, Valentine's Day, holiday), and 19 products are engraving items or engravable bundles.Source
    • Your websiteHomepage: a limited-release "Signed by Simon" collection (Madison Wine Decanter $305, Woodbury Decanter $340, Five Sided Evergreen 14" $455, Bubble Twist Evergreen 26" $1,200), "20 Years of Evergreens", the Vermont Evergreen bestseller "From $100" ("The one that started it all"), engraving, gift guide, corporate gifting, registry, the Quechee restaurant and "Watch live glassblowing and pottery demos at our workshops".Source
    • Your websiteRegistry: 20% off one purchase of the items still outstanding on a wishlist, and 20% off a single engraving order to "Honor your wedding party". Registry must-haves include the Celebration Bowl ("purpose-built for engraving") and the Ascutney Double Old-Fashioned set of 2 at $180. The pages sitemap also has an engraved wedding-invitation vase page.Source

This quarter 10

The core plays for the next three months.

  • 06

    The trade program already names realtors and gives 20% off with a $500 minimum, but it is pitched to designers. A realtor closes many homes a year and needs a gift that feels local and lasting, which is exactly the engraved evergreen or a house-number bowl.

    High impactMedium effort First result in 1 month Trade Program Manager

    First action

    Choose three closing-gift pieces and draft the one-page offer.

    How to measure it

    Active realtor accounts

    Now
    –
    Target
    100
    By
    2 quarters

    Steps

    1. 1

      Design the offer

      Three pieces, engraving and a card.

      Trade Program Manager 1 week

    2. 2

      Set pricing

      Trade price at the $500 minimum or per gift.

      Trade Program Manager 2 days

    3. 3

      Build reorder

      A saved-cart link per agent.

      Shopify Developer 1 week

    4. 4

      List brokerages

      Offices near the stores.

      Trade Program Manager 1 week

    5. 5

      Visit and pitch

      Store managers drop samples at offices.

      Director of Retail 1 month

    6. 6

      Feature agents

      Cross-promotion on social, as the program promises.

      Social Media Manager monthly

    7. 7

      Track

      Accounts, orders and reorders.

      Trade Program Manager monthly

    First result
    1 month
    Cost
    Samples and staff time
    Owner
    Trade Program Manager

    Smallest test

    Pitch one brokerage near the Westport store.

    Why it works

    Package a "closing gift" offer for realtors: three engraved pieces with a house address or family name, shipped direct to the new home with a card from the agent. Pitch brokerages near the 13 stores, starting in Connecticut and Massachusetts, and give each agent a simple reorder link.

    Each signed-up agent becomes a repeat buyer and puts Simon Pearce into a new home at the moment the owners start furnishing it.

    Risks and how to handle them

    • Engraving capacity

      Cap the number of engraved closing gifts per week.

    Evidence

    • Your websiteTrade program for "designers, realtors, and trade professionals": 20% off first-quality glass, pottery and home accents with a $500 minimum, a dedicated Trade Concierge, tax-exempt ordering, phased shipments and "opportunities for cross-promotion on social media".Source
    • Your websiteStores page: "Simon Pearce opened his first glassblowing shop in 1971 in Kilkenny, Ireland. Today, we have 13 stores all across the United States and are stocked in over 400 retailers". Factory stores with glassblowing workshops in Quechee VT (with the restaurant), Windsor VT (glassblowing and pottery) and Oakland MD; retail stores include Chestnut Hill and Boston MA, Hanover NH, Westport and Greenwich CT, Portland ME and Ardmore PA.Source
    • Your websiteHomepage: a limited-release "Signed by Simon" collection (Madison Wine Decanter $305, Woodbury Decanter $340, Five Sided Evergreen 14" $455, Bubble Twist Evergreen 26" $1,200), "20 Years of Evergreens", the Vermont Evergreen bestseller "From $100" ("The one that started it all"), engraving, gift guide, corporate gifting, registry, the Quechee restaurant and "Watch live glassblowing and pottery demos at our workshops".Source
    • Product catalogGift occasions are already tagged across the catalog (wedding, anniversary, housewarming, hosting, graduation, Mother's Day, Father's Day, Valentine's Day, holiday), and 19 products are engraving items or engravable bundles.Source
  • 07

    There are 18 Collegiate products, but they have near-empty descriptions and no collection page, so nobody searching for a college gift can find them. Graduation is already a tagged occasion, and there is a store in Hanover, NH.

    Medium impactMedium effort First result in 1 month Ecommerce Merchandiser

    First action

    Write descriptions for the 18 products.

    How to measure it

    Collegiate collection revenue

    Now
    –
    Target
    +50%
    By
    next graduation season

    Steps

    1. 1

      Write copy

      Descriptions for all 18.

      Ecommerce Merchandiser 1 week

    2. 2

      Build the collection

      With filters by item.

      Ecommerce Merchandiser 2 days

    3. 3

      Add engraving

      Class year and name.

      Shopify Developer 1 week

    4. 4

      Gift guide

      Graduation and reunion.

      Creative Director 2 weeks

    5. 5

      Promote locally

      Hanover store events.

      Director of Retail 1 month

    6. 6

      Email

      Graduation season campaign.

      Email & SMS Marketing Manager seasonal

    First result
    1 month
    Cost
    Writing and design time
    Owner
    Ecommerce Merchandiser

    Smallest test

    Publish the collection page with the existing products.

    Why it works

    Create a Collegiate collection with full descriptions, engraving options (class year, name) and a graduation and reunion gift guide. Promote it through the Hanover store, alumni gift shops and graduation season emails.

    College gifts are bought every year by parents and alumni and are often engraved, which lifts order value.

    Risks and how to handle them

    • Licensing rules

      Check any college marks before advertising.

    Evidence

    • Product catalog18 "Collegiate" products (for example a Collegiate Woodbury Vase, a Collegiate Ascutney Pint Glass and a Collegiate Hanover Wine Coaster) have descriptions under 40 characters, and there is no collegiate collection in the collections sitemap.Source
    • Product catalogGift occasions are already tagged across the catalog (wedding, anniversary, housewarming, hosting, graduation, Mother's Day, Father's Day, Valentine's Day, holiday), and 19 products are engraving items or engravable bundles.Source
    • Your websiteStores page: "Simon Pearce opened his first glassblowing shop in 1971 in Kilkenny, Ireland. Today, we have 13 stores all across the United States and are stocked in over 400 retailers". Factory stores with glassblowing workshops in Quechee VT (with the restaurant), Windsor VT (glassblowing and pottery) and Oakland MD; retail stores include Chestnut Hill and Boston MA, Hanover NH, Westport and Greenwich CT, Portland ME and Ardmore PA.Source
  • 08

    Three factory stores have glassblowing workshops and the homepage invites people to "Watch live glassblowing and pottery demos", but there is no calendar of what is happening when. Visitors plan trips around a moment worth seeing.

    Medium impactMedium effort First result in 1 month Director of Retail

    First action

    List the regular demo times at each workshop.

    How to measure it

    Plan-your-visit sign-ups

    Now
    –
    Target
    1,500
    By
    1 quarter

    Steps

    1. 1

      Collect times

      Demo schedule per workshop.

      Director of Retail 1 week

    2. 2

      Build pages

      Calendar for each workshop.

      Shopify Developer 1 week

    3. 3

      Visit email

      Directions, restaurant and offer.

      Email & SMS Marketing Manager 1 week

    4. 4

      Google posts

      Events on each profile.

      Director of Retail weekly

    5. 5

      Redeem in store

      Track the offer at the till.

      Director of Retail ongoing

    6. 6

      Review

      Sign-ups and redemptions.

      Director of Ecommerce monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    Director of Retail

    Smallest test

    Publish the Quechee calendar first.

    Why it works

    Publish a simple calendar page per workshop (demo times, seasonal events, signing days for the Signed by Simon pieces) and a "plan your visit" email with directions, the restaurant and a first-visit offer. Post the same events to each store's Google Business Profile.

    A trip that is planned is a trip that converts, and every visit is a chance to add a local customer to the list.

    Risks and how to handle them

    • Demo times change

      Update weekly and say "subject to change".

    Evidence

    • Your websiteHomepage: a limited-release "Signed by Simon" collection (Madison Wine Decanter $305, Woodbury Decanter $340, Five Sided Evergreen 14" $455, Bubble Twist Evergreen 26" $1,200), "20 Years of Evergreens", the Vermont Evergreen bestseller "From $100" ("The one that started it all"), engraving, gift guide, corporate gifting, registry, the Quechee restaurant and "Watch live glassblowing and pottery demos at our workshops".Source
    • Your websiteStores page: "Simon Pearce opened his first glassblowing shop in 1971 in Kilkenny, Ireland. Today, we have 13 stores all across the United States and are stocked in over 400 retailers". Factory stores with glassblowing workshops in Quechee VT (with the restaurant), Windsor VT (glassblowing and pottery) and Oakland MD; retail stores include Chestnut Hill and Boston MA, Hanover NH, Westport and Greenwich CT, Portland ME and Ardmore PA.Source
    • Your websiteSimon Pearce Restaurant, Quechee VT: lunch daily, dinner Wednesday to Sunday, a private dining room overlooking the falls, and "Our restaurant also features our flagship retail store". A "From the Restaurant" collection sells the glass and dinnerware used there, such as the Essex Wine set "In continuous production for over 50 years".Source
  • 09

    Diners at Quechee eat off the same glass and dinnerware the shop sells, and there is already a "From the Restaurant" collection. A guest who loved the wine glass has no easy way to buy it after they leave.

    Medium impactLow effort First result in 1 month Restaurant General Manager

    First action

    Check what guest emails the reservation system collects and the consent wording.

    How to measure it

    Orders from the diner email

    Now
    –
    Target
    300
    By
    2 quarters

    Steps

    1. 1

      Check consent

      Reservation email permissions.

      Restaurant General Manager 1 week

    2. 2

      Connect data

      Reservation system to Klaviyo.

      Email & SMS Marketing Manager 2 weeks

    3. 3

      Write email

      "The pieces on your table".

      Email & SMS Marketing Manager 1 week

    4. 4

      Table cards

      QR to the collection.

      Restaurant General Manager 1 week

    5. 5

      Train staff

      Mention the shop at the end of the meal.

      Restaurant General Manager 1 week

    6. 6

      Measure

      Orders and redemptions.

      Director of Ecommerce monthly

    First result
    1 month
    Cost
    Integration time
    Owner
    Restaurant General Manager

    Smallest test

    Put QR table cards out this weekend.

    Why it works

    Send reservation guests a thank-you email the next day with "the pieces on your table", linked to the From the Restaurant collection, and a small in-store or online offer. Add a QR card at each table.

    The meal is the best product demo the company has; a follow-up turns it into a sale.

    Risks and how to handle them

    • Guests feel sold to

      Keep it to one email with a story, not a sale.

    Evidence

    • Your websiteSimon Pearce Restaurant, Quechee VT: lunch daily, dinner Wednesday to Sunday, a private dining room overlooking the falls, and "Our restaurant also features our flagship retail store". A "From the Restaurant" collection sells the glass and dinnerware used there, such as the Essex Wine set "In continuous production for over 50 years".Source
    • Your websiteHomepage: a limited-release "Signed by Simon" collection (Madison Wine Decanter $305, Woodbury Decanter $340, Five Sided Evergreen 14" $455, Bubble Twist Evergreen 26" $1,200), "20 Years of Evergreens", the Vermont Evergreen bestseller "From $100" ("The one that started it all"), engraving, gift guide, corporate gifting, registry, the Quechee restaurant and "Watch live glassblowing and pottery demos at our workshops".Source
  • 10

    Even a $305 signed decanter shows 9 reviews, and two review providers appear on the site. For handmade pieces where every one differs, customer photos show the real variation that the seconds page explains.

    High impactMedium effort First result in 1 month Customer Care Manager

    First action

    Choose one review provider and turn off the other.

    How to measure it

    Photo reviews collected

    Now
    –
    Target
    1,000
    By
    2 quarters

    Steps

    1. 1

      Pick a provider

      One platform.

      Director of Ecommerce 1 week

    2. 2

      Set timing

      10 days after delivery.

      Email & SMS Marketing Manager 1 day

    3. 3

      Add the prompt

      Ask for a photo in place.

      Email & SMS Marketing Manager 1 day

    4. 4

      Prioritise

      50 best sellers with few reviews.

      Ecommerce Merchandiser 1 day

    5. 5

      Show photos

      On product pages.

      Shopify Developer 1 week

    6. 6

      Reuse

      Photos in email and social.

      Creative Director monthly

    First result
    1 month
    Cost
    Review platform cost
    Owner
    Customer Care Manager

    Smallest test

    Send photo requests to last month's buyers.

    Why it works

    Pick one review provider, send a request 10 days after delivery with a photo prompt ("show us where it lives"), and show photos on product pages. Start with the 50 best sellers with the fewest reviews.

    Photo reviews reassure gift buyers spending hundreds of dollars and give the creative team real content.

    Risks and how to handle them

    • Switching loses old reviews

      Import existing reviews before turning one off.

    Evidence

    • Your websiteThe Signed by Simon Madison Wine Decanter ($305, limited release, "hand-engraved with Simon's signature") shows an AggregateRating of 5.0 from 9 reviews in its structured data.Source
    • Technology scanThe store runs on Shopify with Klaviyo (email), Postscript (SMS), Okendo and Yotpo review badges, Gorgias chat, Intelligems (price and offer testing), Visually, Black Crow AI, heatmaps and a shoppable-video widget. Email is well protected: SPF -all and DMARC p=reject.Source
    • Your websiteA sold-out seconds page (Rabbit - 2nd, $108.75) carries the search title "Simon Pearce Rabbit Figurine | Handmade Glass", shows "Sold out" three times, explains "What Makes a Second?" (tool marks, variations in form, trapped air) and prints "Seconds are final sale and from gitt wrapping". The page HTML has no "tell me when seconds come back" sign-up. Meanwhile /products/rabbit, the first-quality URL, returns 404.Source
  • 11

    The YouTube channel has 446 videos and 6.18 million views but only 1,120 subscribers, which means people watch but do not follow. The best place for those videos is next to the buy button, where they explain the price.

    Medium impactMedium effort First result in 1 month Creative Director

    First action

    Match existing videos to the top 50 products.

    How to measure it

    Conversion on video product pages

    Now
    –
    Target
    +10%
    By
    1 quarter

    Steps

    1. 1

      Match videos

      Top 50 products.

      Creative Director 1 week

    2. 2

      Cut clips

      Short versions.

      Creative Director 2 weeks

    3. 3

      Embed

      Lazy-loaded on product pages.

      Shopify Developer 1 week

    4. 4

      Link back

      YouTube descriptions to products.

      Social Media Manager 1 week

    5. 5

      Shorts

      Weekly Shorts and TikToks.

      Social Media Manager weekly

    6. 6

      Compare

      Conversion with and without video.

      Director of Ecommerce monthly

    First result
    1 month
    Cost
    Editing time
    Owner
    Creative Director

    Smallest test

    Add one video to the Vermont Evergreen page.

    Why it works

    Match a short making-of clip to each of the top 50 products, embed it on the product page (lazy-loaded) and link back from YouTube descriptions to the product. Cut 15-second versions for Shorts and TikTok with a product link.

    Seeing a piece made by hand justifies a premium price at the moment of decision.

    Risks and how to handle them

    • Page weight

      Load video only on tap.

    Evidence

    • YouTubeYouTube channel: 446 videos, 6.18 million views, 1,120 subscribers. The brand is also on Instagram, TikTok, Facebook and Pinterest.Source
    • Your websiteOur Story: "The human hand can't do anything perfectly, and that's the beauty of it"; "Every piece is the work of an artisan"; "Made to last, not be replaced. We don't design for a season. We design for a lifetime"; "The Pontil Mark ... We leave it there on purpose". The blog has 148 posts, including stories on hydroelectricity and solar power and a Belmont 25th anniversary.Source
    • Google PageSpeedHomepage on mobile: performance 35/100, main content after 11.6s in the lab, 28.2 MB downloaded in 645 requests from 34 third parties, including 3.9 MB from a shoppable-video service. Real visitors pass Core Web Vitals (Chrome field data: LCP 2.1s, INP 172 ms, CLS 0.01), so this is a lab weight problem, not a failing site. Biggest fixes: image delivery (about 2.8s) and render-blocking requests (about 0.8s).Source
  • 12

    The evergreens are the signature product: 20 Years of Evergreens, the Vermont Evergreen "that started it all", new five-sided, snowy and bubble twist versions and signed limited editions. Many buyers own one or two and could be invited to build a collection.

    High impactMedium effort First result in 1 quarter Email & SMS Marketing Manager

    First action

    Pull customers who have bought two or more evergreens.

    How to measure it

    Collectors buying again within a year

    Now
    –
    Target
    30%
    By
    4 quarters

    Steps

    1. 1

      Find collectors

      Two or more evergreen orders.

      Email & SMS Marketing Manager 1 week

    2. 2

      Build the page

      A collection tracker in the account.

      Shopify Developer 1 month

    3. 3

      Early access

      Collector list gets launches first.

      Email & SMS Marketing Manager seasonal

    4. 4

      Signed first

      Signed pieces to collectors.

      Ecommerce Merchandiser seasonal

    5. 5

      Content

      Stories of collectors' forests.

      Creative Director monthly

    6. 6

      Measure

      Repeat rate and order value.

      Director of Ecommerce quarterly

    First result
    1 quarter
    Cost
    Developer time
    Owner
    Email & SMS Marketing Manager

    Smallest test

    Email two-tree owners about the new five-sided tree.

    Why it works

    Let customers register their evergreens, show them which shapes and sizes they are missing, and send an early-access email each autumn when the new tree launches. Signed limited editions go to collectors first.

    Collectors buy every year and spend more per order, and early access makes limited editions sell out without discounts.

    Risks and how to handle them

    • Too few collectors

      Start with an email list, then build the tracker.

    Evidence

    • Your websiteHomepage: a limited-release "Signed by Simon" collection (Madison Wine Decanter $305, Woodbury Decanter $340, Five Sided Evergreen 14" $455, Bubble Twist Evergreen 26" $1,200), "20 Years of Evergreens", the Vermont Evergreen bestseller "From $100" ("The one that started it all"), engraving, gift guide, corporate gifting, registry, the Quechee restaurant and "Watch live glassblowing and pottery demos at our workshops".Source
    • Product catalogGift occasions are already tagged across the catalog (wedding, anniversary, housewarming, hosting, graduation, Mother's Day, Father's Day, Valentine's Day, holiday), and 19 products are engraving items or engravable bundles.Source
    • Technology scanThe store runs on Shopify with Klaviyo (email), Postscript (SMS), Okendo and Yotpo review badges, Gorgias chat, Intelligems (price and offer testing), Visually, Black Crow AI, heatmaps and a shoppable-video widget. Email is well protected: SPF -all and DMARC p=reject.Source
  • 13

    The registry gives 20% off engraving for the wedding party and the site already has an engraved wedding-invitation vase page. A piece engraved with the couple's own invitation is unique and easy to share.

    Medium impactLow effort First result in 1 month Registry Manager

    First action

    Collect five examples of engraved invitation vases.

    How to measure it

    Invitation vase orders

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Gather examples

      Photos with permission.

      Registry Manager 2 weeks

    2. 2

      Feature it

      Top of the registry page.

      Ecommerce Merchandiser 1 day

    3. 3

      Group gift

      Allow guests to contribute.

      Shopify Developer 2 weeks

    4. 4

      Email

      Completion email with the offer.

      Email & SMS Marketing Manager 1 week

    5. 5

      Stores

      Show samples in stores.

      Director of Retail 1 month

    6. 6

      Track

      Orders and new registries.

      Director of Ecommerce monthly

    First result
    1 month
    Cost
    Developer time
    Owner
    Registry Manager

    Smallest test

    Add the vase to the registry page this week.

    Why it works

    Feature the invitation vase at the top of the registry, show real examples, and add it to the post-wedding "complete your registry" email with the 20% offer. Offer it to guests as a group gift.

    A signature gift gives couples a reason to choose Simon Pearce for the registry and guests a gift that stands out.

    Risks and how to handle them

    • Engraving errors

      Proof every invitation before engraving.

    Evidence

    • Your websiteRegistry: 20% off one purchase of the items still outstanding on a wishlist, and 20% off a single engraving order to "Honor your wedding party". Registry must-haves include the Celebration Bowl ("purpose-built for engraving") and the Ascutney Double Old-Fashioned set of 2 at $180. The pages sitemap also has an engraved wedding-invitation vase page.Source
    • Product catalogGift occasions are already tagged across the catalog (wedding, anniversary, housewarming, hosting, graduation, Mother's Day, Father's Day, Valentine's Day, holiday), and 19 products are engraving items or engravable bundles.Source
  • 14

    Simon Pearce is ahead of most brands: it publishes agents.md and a commerce discovery file, and product pages carry Product schema. The next step is the facts agents use to choose between brands: dimensions, capacity, dishwasher safety, handmade variation, gift box and engraving.

    High impactMedium effort First result in 1 quarter Director of Ecommerce

    First action

    List the ten questions gift shoppers ask most and check the answers today.

    How to measure it

    Target questions where Simon Pearce is recommended

    Now
    –
    Target
    6 of 10
    By
    2 quarters

    Steps

    1. 1

      Pick questions

      Ten shopper questions.

      SEO Manager 1 day

    2. 2

      Baseline

      Test in three assistants.

      SEO Manager 1 day

    3. 3

      Define fields

      Dimensions, care, gift box, engraving.

      Ecommerce Merchandiser 1 week

    4. 4

      Fill data

      Across the catalog.

      Ecommerce Merchandiser 1 month

    5. 5

      Answer page

      Why handmade glass.

      Creative Director 2 weeks

    6. 6

      Retest

      Monthly.

      SEO Manager monthly

    First result
    1 quarter
    Cost
    Merchandising time
    Owner
    Director of Ecommerce

    Smallest test

    Test the ten questions this week.

    Why it works

    Add these as structured product fields across the catalog, write a short "why handmade glass" answer page, and test common questions in ChatGPT, Copilot and Perplexity each month ("best handblown wine glasses made in USA", "wedding gift glass vase").

    Agents recommend products whose facts they can read and compare; complete data makes the brand the safe recommendation.

    Risks and how to handle them

    • Data drifts

      Make the fields required for new products.

    Evidence

    • Your websitesimonpearce.com publishes an agents.md file for AI shopping agents, with a Universal Commerce Protocol discovery file at /.well-known/ucp; every page link in it resolves. Product pages carry Product schema with offers, shipping details and a 90-day return policy.Source
    • Your websiteOur Story: "The human hand can't do anything perfectly, and that's the beauty of it"; "Every piece is the work of an artisan"; "Made to last, not be replaced. We don't design for a season. We design for a lifetime"; "The Pontil Mark ... We leave it there on purpose". The blog has 148 posts, including stories on hydroelectricity and solar power and a Belmont 25th anniversary.Source
    • Competitor researchRivals' own homepages: Juliska, "artisanal glassware, tableware and home decor inspired by the art of living well"; Annieglass, "Authentic American Craft made in America ... #1 Wedding Gift"; Waterford, "Exquisite Luxury in Crystal"; MacKenzie-Childs, hand-painted ceramics, dinnerware and gifts; Blenko Glass, "the most colorful name in glass".Source
  • 15

    The brand is in over 400 retailers, but retailers market it with whatever they have. A kit with photos, videos, copy and a seasonal calendar gets the brand told the same way in every shop.

    Medium impactMedium effort First result in 1 quarter Director of Wholesale

    First action

    Survey 20 retailers on what assets they want.

    How to measure it

    Retailers using the kit

    Now
    –
    Target
    150
    By
    2 quarters

    Steps

    1. 1

      Survey

      20 retailers.

      Director of Wholesale 1 week

    2. 2

      Build kit

      Images, video, copy.

      Creative Director 1 month

    3. 3

      Publish

      On the partner page.

      Shopify Developer 1 week

    4. 4

      Co-op offer

      Early stock for featuring.

      Director of Wholesale 1 quarter

    5. 5

      Train reps

      Show the kit on visits.

      Director of Wholesale 2 weeks

    6. 6

      Track

      Downloads and sell-through.

      Director of Wholesale monthly

    First result
    1 quarter
    Cost
    Design time
    Owner
    Director of Wholesale

    Smallest test

    Send the holiday image pack to the top 20 retailers.

    Why it works

    Build a retailer kit on the wholesale partner page: seasonal images, short videos, product copy, display guides and email templates. Run a quarterly co-op offer where retailers who feature the evergreens get early stock.

    Consistent stories in 400 shops multiply the brand's reach without new stores.

    Risks and how to handle them

    • Retailers do not use it

      Keep it short and seasonal.

    Evidence

    • Your websiteStores page: "Simon Pearce opened his first glassblowing shop in 1971 in Kilkenny, Ireland. Today, we have 13 stores all across the United States and are stocked in over 400 retailers". Factory stores with glassblowing workshops in Quechee VT (with the restaurant), Windsor VT (glassblowing and pottery) and Oakland MD; retail stores include Chestnut Hill and Boston MA, Hanover NH, Westport and Greenwich CT, Portland ME and Ardmore PA.Source
    • Your websiteHomepage: a limited-release "Signed by Simon" collection (Madison Wine Decanter $305, Woodbury Decanter $340, Five Sided Evergreen 14" $455, Bubble Twist Evergreen 26" $1,200), "20 Years of Evergreens", the Vermont Evergreen bestseller "From $100" ("The one that started it all"), engraving, gift guide, corporate gifting, registry, the Quechee restaurant and "Watch live glassblowing and pottery demos at our workshops".Source
    • YouTubeYouTube channel: 446 videos, 6.18 million views, 1,120 subscribers. The brand is also on Instagram, TikTok, Facebook and Pinterest.Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    The workshops already draw visitors to watch glassblowing. Visitors who make a simple piece themselves pay for the experience, take home a story, and usually buy in the shop.

    High impactHigh effort First result in 2 quarters Director of Retail

    First action

    Check safety, insurance and glassblower capacity for a pilot.

    How to measure it

    Sessions sold in the pilot

    Now
    –
    Target
    400
    By
    3 quarters

    Steps

    1. 1

      Check feasibility

      Safety and insurance.

      Director of Retail 1 month

    2. 2

      Design session

      Piece, time and price.

      Glassblowing Workshop Manager 1 month

    3. 3

      Booking page

      Online slots.

      Shopify Developer 2 weeks

    4. 4

      Pilot

      Weekends at Windsor.

      Glassblowing Workshop Manager 1 quarter

    5. 5

      Vouchers

      Gift vouchers.

      Director of Ecommerce 1 month

    6. 6

      Corporate

      Team sessions.

      Corporate Sales Manager 1 quarter

    7. 7

      Review

      Revenue and shop sales.

      Director of Retail quarterly

    First result
    2 quarters
    Cost
    Equipment and staffing
    Owner
    Director of Retail

    Smallest test

    Run one invitation-only session for staff families.

    Why it works

    Pilot a short guided session at Windsor (make a paperweight or ornament with a glassblower), sold online with a time slot. Add gift vouchers and corporate team sessions once the pilot works.

    Experiences sell at good margins, fill quiet weekdays, and create customers for life.

    Risks and how to handle them

    • Production disruption

      Run sessions at quiet hours on a dedicated bench.

    Evidence

    • Your websiteStores page: "Simon Pearce opened his first glassblowing shop in 1971 in Kilkenny, Ireland. Today, we have 13 stores all across the United States and are stocked in over 400 retailers". Factory stores with glassblowing workshops in Quechee VT (with the restaurant), Windsor VT (glassblowing and pottery) and Oakland MD; retail stores include Chestnut Hill and Boston MA, Hanover NH, Westport and Greenwich CT, Portland ME and Ardmore PA.Source
    • Your websiteHomepage: a limited-release "Signed by Simon" collection (Madison Wine Decanter $305, Woodbury Decanter $340, Five Sided Evergreen 14" $455, Bubble Twist Evergreen 26" $1,200), "20 Years of Evergreens", the Vermont Evergreen bestseller "From $100" ("The one that started it all"), engraving, gift guide, corporate gifting, registry, the Quechee restaurant and "Watch live glassblowing and pottery demos at our workshops".Source
    • Your websiteOur Story: "The human hand can't do anything perfectly, and that's the beauty of it"; "Every piece is the work of an artisan"; "Made to last, not be replaced. We don't design for a season. We design for a lifetime"; "The Pontil Mark ... We leave it there on purpose". The blog has 148 posts, including stories on hydroelectricity and solar power and a Belmont 25th anniversary.Source
  • 17

    The brand promises "Made to last, not be replaced", and patterns like the Essex Wine have been made for over 50 years. Glass still breaks, and a customer who cannot replace one glass may stop using the set or buy another brand.

    High impactHigh effort First result in 2 quarters Customer Care Manager

    First action

    Count how many care requests ask for single replacements.

    How to measure it

    Replacement orders a month

    Now
    –
    Target
    200
    By
    4 quarters

    Steps

    1. 1

      Size demand

      Care requests for replacements.

      Customer Care Manager 2 weeks

    2. 2

      Map patterns

      Current and retired.

      Ecommerce Merchandiser 1 month

    3. 3

      Build finder

      By name or photo.

      Shopify Developer 2 months

    4. 4

      Single SKUs

      Allow one-piece orders.

      Ecommerce Merchandiser 1 month

    5. 5

      Retired runs

      Small runs from requests.

      Production Manager quarterly

    6. 6

      Promote

      To registries and past buyers.

      Email & SMS Marketing Manager ongoing

    7. 7

      Measure

      Orders and repeat rate.

      Director of Ecommerce quarterly

    First result
    2 quarters
    Cost
    Development and production planning
    Owner
    Customer Care Manager

    Smallest test

    Offer single replacements by email to past buyers of one pattern.

    Why it works

    Let customers order single replacements for any current or recent pattern from their order history, with a "find my pattern" tool by photo or name. For retired patterns, take requests and make small runs.

    Replacement orders are high-margin and keep sets in use, and the service is a strong reason to choose a lifetime brand for a registry.

    Risks and how to handle them

    • Small runs are costly

      Batch requests and set a minimum.

    Evidence

    • Your websiteOur Story: "The human hand can't do anything perfectly, and that's the beauty of it"; "Every piece is the work of an artisan"; "Made to last, not be replaced. We don't design for a season. We design for a lifetime"; "The Pontil Mark ... We leave it there on purpose". The blog has 148 posts, including stories on hydroelectricity and solar power and a Belmont 25th anniversary.Source
    • Your websiteSimon Pearce Restaurant, Quechee VT: lunch daily, dinner Wednesday to Sunday, a private dining room overlooking the falls, and "Our restaurant also features our flagship retail store". A "From the Restaurant" collection sells the glass and dinnerware used there, such as the Essex Wine set "In continuous production for over 50 years".Source
    • Your websiteRegistry: 20% off one purchase of the items still outstanding on a wishlist, and 20% off a single engraving order to "Honor your wedding party". Registry must-haves include the Celebration Bowl ("purpose-built for engraving") and the Ascutney Double Old-Fashioned set of 2 at $180. The pages sitemap also has an engraved wedding-invitation vase page.Source
  • 18

    Corporate gifting today runs through a form and a call. Companies that send dozens of engraved gifts every year need to upload names, choose pieces and track delivery themselves.

    High impactHigh effort First result in 2 quarters Corporate Sales Manager

    First action

    Interview five of the largest corporate buyers.

    How to measure it

    Corporate revenue

    Now
    –
    Target
    +30%
    By
    4 quarters

    Steps

    1. 1

      Interview

      Five corporate buyers.

      Corporate Sales Manager 2 weeks

    2. 2

      Design

      Portal flow.

      Director of Ecommerce 1 month

    3. 3

      Build

      B2B price lists and bulk upload.

      Shopify Developer 2 months

    4. 4

      Proofs

      Engraving approval step.

      Engraving Studio Lead 1 month

    5. 5

      Pilot

      Five companies.

      Corporate Sales Manager 1 quarter

    6. 6

      Launch

      To all corporate buyers.

      Corporate Sales Manager 1 quarter

    First result
    2 quarters
    Cost
    Development cost
    Owner
    Corporate Sales Manager

    Smallest test

    Take one bulk order through a spreadsheet upload.

    Why it works

    Build a B2B portal on Shopify with company price lists, bulk upload of names and addresses, engraving proofs and repeat orders for annual awards.

    Self-serve lowers the cost of each order and makes it easy to reorder every year.

    Risks and how to handle them

    • Engraving errors at scale

      Require proof approval for every name.

    Evidence

    • Your websiteCorporate gifting page: engraving "with your company logo, their name, or a milestone", delivery to individuals or in bulk, then "Looking for corporate awards pricing or product information? Our catalog is currently being updated. Please complete the form below and a member of our team will follow up directly." The page also says "The same standard applies wether we're making one or four hundred."Source
    • Product catalogGift occasions are already tagged across the catalog (wedding, anniversary, housewarming, hosting, graduation, Mother's Day, Father's Day, Valentine's Day, holiday), and 19 products are engraving items or engravable bundles.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    The brand says every piece "carries the mark of the person who made it" and leaves the pontil mark on purpose. The buyer never learns who that person was.

    Medium impactLow effort First result in 1 quarter Creative Director

    First action

    Ask makers who would like to be featured.

    How to measure it

    Video views from box QR codes

    Now
    –
    Target
    10,000
    By
    2 quarters

    Steps

    1. 1

      Ask makers

      Opt-in.

      Vice President, Brand Experience 2 weeks

    2. 2

      Film

      Short videos.

      Creative Director 1 month

    3. 3

      Print cards

      With QR code.

      Creative Director 2 weeks

    4. 4

      Pack

      Add to boxes.

      Fulfillment Manager ongoing

    5. 5

      Share

      On social.

      Social Media Manager weekly

    6. 6

      Track

      Scans and repeat orders.

      Director of Ecommerce monthly

    First result
    1 quarter
    Cost
    Printing and filming
    Owner
    Creative Director

    Smallest test

    Film three makers.

    Why it works

    Add a card with the maker's first name, years at the bench and a QR code to a short video of them at work. Use the same stories on product pages and social.

    A named maker turns a glass into a story the owner tells guests.

    Risks and how to handle them

    • Matching cards to makers

      Start with a team card per workshop.

    Evidence

    • Your websiteOur Story: "The human hand can't do anything perfectly, and that's the beauty of it"; "Every piece is the work of an artisan"; "Made to last, not be replaced. We don't design for a season. We design for a lifetime"; "The Pontil Mark ... We leave it there on purpose". The blog has 148 posts, including stories on hydroelectricity and solar power and a Belmont 25th anniversary.Source
    • YouTubeYouTube channel: 446 videos, 6.18 million views, 1,120 subscribers. The brand is also on Instagram, TikTok, Facebook and Pinterest.Source
  • 20

    Gift occasions are tagged across the catalog, and many buyers come back for the same person each year. The store does not ask for the date.

    Medium impactLow effort First result in 1 year Email & SMS Marketing Manager

    First action

    Add the checkout field for gift orders.

    How to measure it

    Orders from reminders

    Now
    –
    Target
    500
    By
    4 quarters

    Steps

    1. 1

      Add the field

      Occasion and date.

      Shopify Developer 1 week

    2. 2

      Build the flow

      Reminder in Klaviyo.

      Email & SMS Marketing Manager 1 week

    3. 3

      Complementary picks

      By last gift.

      Ecommerce Merchandiser 2 weeks

    4. 4

      SMS option

      Via Postscript.

      Email & SMS Marketing Manager 1 week

    5. 5

      Test timing

      Three vs two weeks.

      Email & SMS Marketing Manager 1 quarter

    6. 6

      Measure

      Orders.

      Director of Ecommerce quarterly

    First result
    1 year
    Cost
    None
    Owner
    Email & SMS Marketing Manager

    Smallest test

    Add the field for anniversary orders.

    Why it works

    Add an optional "remind me next year" box at checkout for gift orders with the occasion and date, and send a reminder three weeks before with ideas that complement the last gift.

    A reminder brings back a gift buyer at exactly the right time, without discounts.

    Risks and how to handle them

    • Low opt-in

      Show it only on gift orders.

    Evidence

    • Product catalogGift occasions are already tagged across the catalog (wedding, anniversary, housewarming, hosting, graduation, Mother's Day, Father's Day, Valentine's Day, holiday), and 19 products are engraving items or engravable bundles.Source
    • Technology scanThe store runs on Shopify with Klaviyo (email), Postscript (SMS), Okendo and Yotpo review badges, Gorgias chat, Intelligems (price and offer testing), Visually, Black Crow AI, heatmaps and a shoppable-video widget. Email is well protected: SPF -all and DMARC p=reject.Source
  • 21

    The blog already tells stories about hydroelectricity, solar power and the craft, and the brand says it designs "for a lifetime". Those stories sit in the blog where shoppers rarely look.

    Medium impactLow effort First result in 1 month Sustainability Lead

    First action

    List which claims the company can document for each workshop.

    How to measure it

    Panel clicks

    Now
    –
    Target
    5% of product views
    By
    1 quarter

    Steps

    1. 1

      Document claims

      By workshop.

      Sustainability Lead 2 weeks

    2. 2

      Write panel

      Four short lines.

      Creative Director 1 week

    3. 3

      Build

      Product template.

      Shopify Developer 1 week

    4. 4

      Link stories

      To the blog posts.

      SEO Manager 1 day

    5. 5

      Test

      Conversion with panel.

      Director of Ecommerce 1 month

    6. 6

      Update

      Yearly.

      Sustainability Lead yearly

    First result
    1 month
    Cost
    Writing time
    Owner
    Sustainability Lead

    Smallest test

    Add the panel to ten products.

    Why it works

    Add a short panel on product pages: where it was made, how it was made, the materials, and a link to the energy and sustainability story. Keep claims to what the company can document.

    Shoppers who care about how things are made pay more when the proof is next to the price.

    Risks and how to handle them

    • Unsupported claims

      Publish only documented facts.

    Evidence

    • Your websiteOur Story: "The human hand can't do anything perfectly, and that's the beauty of it"; "Every piece is the work of an artisan"; "Made to last, not be replaced. We don't design for a season. We design for a lifetime"; "The Pontil Mark ... We leave it there on purpose". The blog has 148 posts, including stories on hydroelectricity and solar power and a Belmont 25th anniversary.Source
    • Your websitesimonpearce.com publishes an agents.md file for AI shopping agents, with a Universal Commerce Protocol discovery file at /.well-known/ucp; every page link in it resolves. Product pages carry Product schema with offers, shipping details and a 90-day return policy.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
Website review of simonpearce.com More example playbooks and reviews

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 21, 2026, and cites them throughout. Simon Pearce did not commission, review or endorse it, and Programmable is not affiliated with Simon Pearce. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Simon Pearce runs its business.

Something wrong, or do you represent Simon Pearce? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 305 ideas

    Seconds pages, corporate catalogue, sitemap cleanup, homepage weight and engraving lead times.

  2. Days 31 to 6013 ideas

    Realtors, collegiate, workshop calendar, restaurant follow-up, photo reviews, video, evergreen collectors, registry, AI agent data and retailer kit; start the maker cards, gift reminders and how-it-was-made panel.

  3. Days 61 to 903 ideas

    Commit to the big bets: make-your-own sessions, replace-a-piece and the corporate portal.

The research behind the plan

2 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value handmade pieces that last a lifetime. The most cited problem: sold-out seconds and limited editions.

  • Engraving for meaningful gifts
  • Unclear engraving and delivery timing
  • In their words: “handblown”

Market

Competitive landscape

5 competitors compared: Juliska, Annieglass, Waterford, MacKenzie-Childs and 1 more.

  • Gap to exploit: Replacement service for handmade sets
  • Juliska: Not made in America
  • Annieglass: Smaller range

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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