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  • The brief
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  • This week · 6
  • This quarter · 11
  • Big bets · 3
  • Wildcards · 2
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Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. Uber Freight
Uber Freight logo

growth playbook · Oct 23, 2026

uberfreight.com (opens in a new tab)

Uber Freight growth playbook

Diagnosis

Uber Freight manages over $17 billion in freight and says brokerage volume grew 30%. Its hiring shows where it is pushing: Mexico customs and cross-border sales led from Monterrey and Mexico City, enterprise customer success and LTL account management focused on renewals and expansion, outbound SDRs and a Global 2000 sales director, carrier and fintech partnerships, and seven-day carrier coverage.

The website lags the Mexico push: every article on the Mexico and Canadian French blogs is a 404, the Mexico newsroom points to a missing page, 26 sitemap entries are broken, customs has no page of its own and the homepage fails Core Web Vitals.

This playbook fixes the international sites first, then gives the new teams the pages, campaigns, scorecards and partner programs they are hired to run.

Growth Score

7/10

Biggest Opportunity

Turn the Mexico customs and cross-border push into pipeline by giving it a working Spanish site, a customs page, webinars and a public corridor index, and grow existing accounts with savings scorecards and bundles.

Biggest Risk

C.H. Robinson, RXO, Echo and Arrive compete for the same shippers with mature Spanish and enterprise offers; broken international pages and a slow homepage waste the demand the new teams create.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Every article on your Mexico blog is a dead end, just as you hire to grow customs in Mexico

    Point the ten /es-MX/blog links at the working /es-US/ articles today.

    High impact First result in 2 weeks
  2. 2

    Remove the 26 broken sitemap entries and give the landing pages proper URLs

    Patch the sitemap join and resubmit.

    Medium impact First result in 2 weeks
  3. 3

    A dedicated customs brokerage page in English and Spanish

    Draft the page from the cross-border section and the Avery Dennison story.

    High impact First result in 1 month

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

    1 of these are things Programmable can build and run for you.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 12Fill-ins · 5Reconsider · 3
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Uber Freight is hiring a Customs Business Development Lead in Monterrey to run campaigns, webinars and thought leadership for the Mexico customs product, plus a Principal AE in Mexico City and customs teams along the border. On October 22, checked twice, all ten article links on the /es-MX/blog page returned 404, including the new post on US–Mexico customs compliance for high-volume freight. The same articles load under /es-US/. The /es-MX homepage's two news links are also 404, and the Mexico newsroom points search engines to a press-room URL that does not exist. A Mexican logistics manager who clicks anything on the Spanish site's blog or news hits an error page, and the Canadian French blog has the same problem.

    High impactLow effort First result in 2 weeks Web and SEO lead

    First action

    Point the ten /es-MX/blog links at the working /es-US/ articles today.

    How to measure it

    Customs consultation requests from /es-MX

    Now
    –
    Target
    +50%
    By
    90 days

    Steps

    1. 1

      Patch the links

      Point es-MX and fr-CA blog and news links to working pages.

      Web and SEO lead 1 day

    2. 2

      Fix the canonical

      /es-MX/newsroom to a live URL.

      Web and SEO lead 1 hour

    3. 3

      Publish locale versions

      es-MX and fr-CA entries for the blog and newsroom in the CMS.

      Content marketing lead 1 week

    4. 4

      Add hreflang

      All six locales on every page pair.

      Web and SEO lead 3 days

    5. 5

      Nightly link check

      Crawl all locales; alert on 404s.

      Web and SEO lead 2 days

    6. 6

      Build the customs path

      Article, IMMEX resource, Avery Dennison story, Spanish form.

      Customs Business Development Lead (Mexico) 1 week

    7. 7

      Route the leads

      Spanish customs forms to the Mexico team.

      Sales Operations 1 day

    8. 8

      Measure

      Organic visits, 404s and consultations by locale.

      Web and SEO lead monthly

    First result
    2 weeks
    Cost
    Web team time
    Owner
    Web and SEO lead

    Smallest test

    Fix the ten blog links and the two homepage news links, then re-check all of them tomorrow.

    Why it works

    Publish the es-MX (and fr-CA) versions of the blog and newsroom entries, or point those links to the es-US and fr versions until they exist; fix the /es-MX/newsroom canonical; add hreflang between en-US, es-US, es-MX, fr, fr-US and fr-CA; and add a nightly link check across all six locales that alerts the web team on any 404. Then give the customs lead a working Spanish content path: the customs-compliance article, the IMMEX legal-framework resource and the Avery Dennison story, each ending in a Spanish customs consultation form routed to the Mexico team.

    The Mexico team is being built to generate demand through content and campaigns. Every campaign that sends traffic to the Spanish site currently leaks it into error pages; fixing the links turns existing Spanish content into pipeline straight away.

    Ready to use

    ChecklistLocale link fixes

    [ ] /es-MX/blog: ten article links resolve
    [ ] /es-MX homepage news links resolve
    [ ] /es-MX/newsroom canonical points to a live page
    [ ] /fr-CA/blog: ten article links resolve
    [ ] hreflang on all six locales
    [ ] Nightly 404 crawl with alerts
    [ ] Spanish customs consultation form routed to Mexico
    [ ] Re-check after every CMS release

    Risks and how to handle them

    • CMS creates the gap again

      Block publishing of a locale listing until each linked entry exists.

    • Duplicate Spanish content

      Use hreflang es-MX and es-US so each market gets its version.

    Evidence

    • Your websiteMexico Spanish site (/es-MX), checked twice about 15 minutes apart on October 22, 2026: all ten article links on the /es-MX/blog index return 404, including "cumplimiento-aduanero-eeuu-mexico-para-carga-de-alto-volumen", while the same slugs load under /es-US/blog. The /es-MX homepage links to a FreightWaves post and to the Wall Street Journal CEO newsroom item, and both return 404. /es-MX/newsroom names /es-MX/sala-de-prensa as its canonical URL, and that page returns 404.Source
    • Your websiteCanadian French site (/fr-CA), checked October 22, 2026: all ten article links on the /fr-CA/blog index also return 404 (for example "conformite-douaniere-etats-unis-mexique-pour-le-fret-a-grand-volume").Source
    • HiringCustoms Business Development Lead, Monterrey (posted October 7, 2026 as "Lead Business Development Representative I"): "lead the expansion of our Customs product in Mexico"; "Own customer acquisition, account expansion, and overall pipeline performance for the customs product in Mexico"; "launch targeted campaigns in collaboration with SDR and Sales teams"; "Lead and deliver executive-level Customs webinars and thought-leadership sessions"; "Produce high-impact marketing collateral, including customer pitch decks, case studies, and solution one-pagers"; "target standalone brokerage/4PL clients with bundled Mexico Customs solutions"; bilingual Spanish and English.Source
    • HiringPrincipal Sales Account Executive, Mexico City (posted October 1, 2026): "win strategic customers and expand multinational accounts across Mexico and the United States" with "integrated transportation, customs, distribution and technology solutions, including TMS Software as a Service (SaaS), LCC control towers and MTS managed transportation"; "bring Mexico and U.S. teams together around one customer strategy". Customs roles are also open in Laredo, Nuevo Laredo, Apodaca and Querétaro, and shared-services roles in Monterrey.Source
    • Your websiteSitemap (2,293 URLs, checked October 22, 2026) across six locales: en-US 494, es-US 490, fr 490, fr-US 419, fr-CA 187 and es-MX 187; es-US has 285 blog posts and es-MX and fr-CA list only their blog index. 26 sitemap entries have the locale run into the slug (for example "/en-USbook-a-consultation-managed-transportation" and "/es-MXtu-tms-debe-ser-tuyo-no-licenciado-de-otro") and redirect to 404 pages. The Spanish-language IMMEX customs-law resource is also published under en-US, fr, fr-CA and fr-US paths. The homepages carry no hreflang tags.Source
  • 02

    Uber Freight's sitemap lists 26 URLs where the locale runs into the slug ("/en-USbook-a-consultation-managed-transportation", "/es-MXtu-tms-debe-ser-tuyo-no-licenciado-de-otro"), and they redirect to 404 pages. Some are consultation-booking and TMS campaign pages.

    Medium impactLow effort First result in 2 weeks Web and SEO lead

    First action

    Patch the sitemap join and resubmit.

    How to measure it

    Sitemap URLs returning errors

    Now
    –
    Target
    0
    By
    2 weeks

    Steps

    1. 1

      Fix generator

      Locale/slug join.

      Web and SEO lead 1 day

    2. 2

      Decide indexing

      Landing pages in or out.

      Demand generation lead 1 day

    3. 3

      Resubmit

      Search Console.

      Web and SEO lead 1 hour

    4. 4

      Check campaigns

      Ad and email links.

      Demand generation lead 1 day

    5. 5

      Add a test

      Sitemap URLs must return 200.

      Web and SEO lead 1 day

    6. 6

      Monitor

      Coverage report.

      Web and SEO lead weekly

    First result
    2 weeks
    Cost
    $0
    Owner
    Web and SEO lead

    Smallest test

    Fix one entry and confirm it resolves.

    Why it works

    Fix the sitemap generator so locale and slug are joined with a slash, decide which landing pages should be indexed (robots.txt blocks /*/lp/), and resubmit the sitemap in Search Console. Check that paid campaigns point to the working URLs.

    A clean sitemap stops search engines wasting crawl on errors and makes sure consultation pages are found.

    Risks and how to handle them

    • Landing pages indexed by mistake

      Keep campaign variants noindex.

    Evidence

    • Your websiteSitemap (2,293 URLs, checked October 22, 2026) across six locales: en-US 494, es-US 490, fr 490, fr-US 419, fr-CA 187 and es-MX 187; es-US has 285 blog posts and es-MX and fr-CA list only their blog index. 26 sitemap entries have the locale run into the slug (for example "/en-USbook-a-consultation-managed-transportation" and "/es-MXtu-tms-debe-ser-tuyo-no-licenciado-de-otro") and redirect to 404 pages. The Spanish-language IMMEX customs-law resource is also published under en-US, fr, fr-CA and fr-US paths. The homepages carry no hreflang tags.Source
    • Your websiteMexico Spanish site (/es-MX), checked twice about 15 minutes apart on October 22, 2026: all ten article links on the /es-MX/blog index return 404, including "cumplimiento-aduanero-eeuu-mexico-para-carga-de-alto-volumen", while the same slugs load under /es-US/blog. The /es-MX homepage links to a FreightWaves post and to the Wall Street Journal CEO newsroom item, and both return 404. /es-MX/newsroom names /es-MX/sala-de-prensa as its canonical URL, and that page returns 404.Source
  • 03

    The new customs lead must produce solution one-pagers and pitch decks for Mexico customs, and the homepage cites 24+ years of customs brokerage, but customs has no solution page of its own; it sits inside the cross-border capacity page.

    High impactMedium effort First result in 1 month Customs Business Development…

    First action

    Draft the page from the cross-border section and the Avery Dennison story.

    How to measure it

    Customs consultation requests

    Now
    –
    Target
    40 a month
    By
    90 days

    Steps

    1. 1

      Draft copy

      Services and proof.

      Customs Business Development Lead (Mexico) 1 week

    2. 2

      Translate

      es-MX and es-US.

      Customs Business Development Lead (Mexico) 3 days

    3. 3

      Build

      Solution template.

      Web and SEO lead 3 days

    4. 4

      Add to menu

      Solutions.

      Web and SEO lead 1 hour

    5. 5

      One-pager

      Downloadable.

      Customs Business Development Lead (Mexico) 1 week

    6. 6

      Track

      Consultations by locale.

      Sales Operations monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Customs Business Development Lead (Mexico)

    Smallest test

    Publish the English page first.

    Why it works

    Publish /solutions/customs-brokerage in en-US, es-MX and es-US: import and export services, IMMEX support, ports of entry, compliance record, the Avery Dennison story and a consultation form. Add it to the Solutions menu.

    Buyers search for customs brokers by name, and a dedicated page gives SDR and AE outreach a clear landing point.

    Risks and how to handle them

    • Overlap with cross-border page

      Link both ways; keep the page focused on brokerage.

    Builds on

    Evidence

    • HiringCustoms Business Development Lead, Monterrey (posted October 7, 2026 as "Lead Business Development Representative I"): "lead the expansion of our Customs product in Mexico"; "Own customer acquisition, account expansion, and overall pipeline performance for the customs product in Mexico"; "launch targeted campaigns in collaboration with SDR and Sales teams"; "Lead and deliver executive-level Customs webinars and thought-leadership sessions"; "Produce high-impact marketing collateral, including customer pitch decks, case studies, and solution one-pagers"; "target standalone brokerage/4PL clients with bundled Mexico Customs solutions"; bilingual Spanish and English.Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
    • HiringPrincipal Sales Account Executive, Mexico City (posted October 1, 2026): "win strategic customers and expand multinational accounts across Mexico and the United States" with "integrated transportation, customs, distribution and technology solutions, including TMS Software as a Service (SaaS), LCC control towers and MTS managed transportation"; "bring Mexico and U.S. teams together around one customer strategy". Customs roles are also open in Laredo, Nuevo Laredo, Apodaca and Querétaro, and shared-services roles in Monterrey.Source
  • 04

    The English homepage has no H1 heading, and the case studies page uses the market-updates page's description in search results.

    Medium impactLow effort First result in 2 weeks Web and SEO lead

    First action

    Add the homepage H1 today.

    How to measure it

    Click-through to resource pages

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Write H1

      Homepage.

      Content marketing lead 1 hour

    2. 2

      Audit descriptions

      Resource pages.

      Web and SEO lead 1 day

    3. 3

      Rewrite

      Unique copy.

      Content marketing lead 1 day

    4. 4

      Translate

      All locales.

      Content marketing lead 2 days

    5. 5

      Publish

      CMS.

      Web and SEO lead 1 day

    6. 6

      Measure

      Search Console.

      Web and SEO lead monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Web and SEO lead

    Smallest test

    Fix the homepage and case studies page.

    Why it works

    Add a visible H1 that names what Uber Freight does ("Managed transportation, freight capacity and TMS for North American shippers"), and write unique descriptions for the case studies, guides and webinars pages in every locale.

    Clear headings and descriptions help search engines and AI assistants describe the right page.

    Risks and how to handle them

    • Design change

      Use a visually styled H1 in the existing hero.

    Evidence

    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
  • 05

    Real visitors see the main content after 3.6 s and a layout shift of 0.30, failing both measures, and the mobile test downloads 15 MB, 8.8 MB of it one media file, with 28 third-party services.

    High impactMedium effort First result in 1 month Web and SEO lead

    First action

    Swap the hero media for a poster image and re-run PageSpeed.

    How to measure it

    Real-visitor main content time

    Now
    –
    Target
    under 2.5 s
    By
    90 days

    Steps

    1. 1

      Swap media

      Poster plus click-to-play.

      Web and SEO lead 2 days

    2. 2

      Reserve space

      Hero and stats.

      Web and SEO lead 1 day

    3. 3

      Defer tags

      Chat and ads after interaction.

      Web and SEO lead 1 week

    4. 4

      Audit tags

      Owner per service.

      Marketing operations 1 week

    5. 5

      Remove unused

      Tags without an owner.

      Web and SEO lead 1 week

    6. 6

      Monitor

      Monthly field data.

      Web and SEO lead monthly

    First result
    1 month
    Cost
    Developer time
    Owner
    Web and SEO lead

    Smallest test

    Replace the hero media this week.

    Why it works

    Replace the large media file with a compressed poster image and click-to-play video, reserve space for the hero and stats, load chat and advertising tags after interaction, and remove tags no team uses. Re-test and watch the Chrome UX Report.

    Shippers arrive from search and ads on phones as well as desktops; a fast, stable page keeps them reading.

    Risks and how to handle them

    • Attribution loss

      Test tag delays before removing any.

    Evidence

    • PageSpeed testGoogle PageSpeed for the English homepage (October 22, 2026). Real Chrome visitors (75th percentile): main content in 3.6 s and layout shift 0.30, so the page fails Core Web Vitals on both (good is 2.5 s and 0.1); taps respond in 194 ms. Mobile lab test: 22 out of 100, Total Blocking Time 2,340 ms, 15 MB downloaded in 239 requests, about 8.8 MB of it one media file from the brand asset library, 4.4 MB of JavaScript, 28 third-party services and about 2 MB of unused JavaScript.Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
  • 06

    The Freight Economist is now weekly and the SDR team runs research-based outbound to enterprise and mid-market shippers. A note on the prospect's own lanes and modes beats a generic intro.

    High impactLow effort First result in 2 weeks Sales Development Representat…

    First action

    Write lane notes for 20 target accounts.

    How to measure it

    Meetings from lane-note sequences

    Now
    –
    Target
    2x the current rate
    By
    60 days

    Steps

    1. 1

      Map accounts

      Industry, region, mode.

      Sales Development Representative 2 days

    2. 2

      Template

      Lane note format.

      Content marketing lead 1 day

    3. 3

      Weekly pull

      From the Freight Economist.

      Market intelligence team weekly

    4. 4

      Send

      Calls and email.

      Sales Development Representative weekly

    5. 5

      Briefings

      AE-led calls.

      Sales Director, Transportation Management weekly

    6. 6

      Track

      Meetings and pipeline.

      Sales Operations weekly

    First result
    2 weeks
    Cost
    SDR time
    Owner
    Sales Development Representative

    Smallest test

    Send ten lane notes tomorrow.

    Why it works

    For each target account, pull the two or three lanes or modes most relevant to its industry and region from the weekly update, write one paragraph on what changed and what it means for their costs, and offer a 20-minute market briefing with an AE.

    Shippers respond to useful market intelligence about their own freight, and it shows Uber Freight's network data in action.

    Risks and how to handle them

    • Data out of date

      Send within the week of publication.

    Evidence

    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
    • HiringSales Development Representative, Chicago (posted September 17, 2026): outbound to "Enterprise and Mid-Market prospects" using "account research, call cadences, email campaigns, social selling"; a Sales Director, Transportation Management for "Global 2000 accounts"; carrier sales reps including an "After Hours & Weekend Carrier Sales Representative" (Wednesday to Sunday, 1:30 to 10 pm, posted October 9). Every post says Uber Freight "works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight".Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source

This quarter 11

The core plays for the next three months.

  • 07

    The customs lead is asked to deliver executive-level customs webinars and thought leadership, and Uber Freight already published an IMMEX legal-framework resource and a virtual panel on Mexico's new customs framework.

    High impactMedium effort First result in 1 quarter Customs Business Development…

    First action

    Schedule the first webinar.

    How to measure it

    Opportunities from webinar attendees

    Now
    –
    Target
    20 a quarter
    By
    2 quarters

    Steps

    1. 1

      Plan topics

      IMMEX and compliance.

      Customs Business Development Lead (Mexico) 1 week

    2. 2

      Book speakers

      Customs leadership.

      Customs Business Development Lead (Mexico) 2 weeks

    3. 3

      Run webinar

      Monthly.

      Customs Business Development Lead (Mexico) monthly

    4. 4

      Hub page

      es-MX.

      Web and SEO lead 2 weeks

    5. 5

      Follow up

      Within 48 hours.

      Sales Development Representative monthly

    6. 6

      Track

      Pipeline.

      Sales Operations monthly

    First result
    1 quarter
    Cost
    Webinar platform
    Owner
    Customs Business Development Lead (Mexico)

    Smallest test

    Run one webinar with existing customs experts.

    Why it works

    Run a monthly Spanish webinar with customs leaders, publish each as an on-demand page in es-MX, build an IMMEX hub collecting guides and checklists, and follow up attendees within 48 hours with a customs assessment offer.

    Regulatory change creates urgent questions, and the company that answers them in Spanish earns the meeting.

    Risks and how to handle them

    • Low attendance

      Co-host with trade associations.

    Builds on

    Evidence

    • HiringCustoms Business Development Lead, Monterrey (posted October 7, 2026 as "Lead Business Development Representative I"): "lead the expansion of our Customs product in Mexico"; "Own customer acquisition, account expansion, and overall pipeline performance for the customs product in Mexico"; "launch targeted campaigns in collaboration with SDR and Sales teams"; "Lead and deliver executive-level Customs webinars and thought-leadership sessions"; "Produce high-impact marketing collateral, including customer pitch decks, case studies, and solution one-pagers"; "target standalone brokerage/4PL clients with bundled Mexico Customs solutions"; bilingual Spanish and English.Source
    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
    • Your websiteSitemap (2,293 URLs, checked October 22, 2026) across six locales: en-US 494, es-US 490, fr 490, fr-US 419, fr-CA 187 and es-MX 187; es-US has 285 blog posts and es-MX and fr-CA list only their blog index. 26 sitemap entries have the locale run into the slug (for example "/en-USbook-a-consultation-managed-transportation" and "/es-MXtu-tms-debe-ser-tuyo-no-licenciado-de-otro") and redirect to 404 pages. The Spanish-language IMMEX customs-law resource is also published under en-US, fr, fr-CA and fr-US paths. The homepages carry no hreflang tags.Source
    • Your websiteMexico Spanish site (/es-MX), checked twice about 15 minutes apart on October 22, 2026: all ten article links on the /es-MX/blog index return 404, including "cumplimiento-aduanero-eeuu-mexico-para-carga-de-alto-volumen", while the same slugs load under /es-US/blog. The /es-MX homepage links to a FreightWaves post and to the Wall Street Journal CEO newsroom item, and both return 404. /es-MX/newsroom names /es-MX/sala-de-prensa as its canonical URL, and that page returns 404.Source
  • 08

    The customs lead is asked to target standalone brokerage and 4PL clients with bundled Mexico customs, and the Mexico City AE sells integrated transportation, customs and TMS.

    High impactMedium effort First result in 1 quarter Customs Business Development…

    First action

    Pull cross-border accounts without customs.

    How to measure it

    Cross-border accounts using customs

    Now
    –
    Target
    +20%
    By
    3 quarters

    Steps

    1. 1

      List accounts

      Cross-border without customs.

      Sales Operations 1 week

    2. 2

      Savings model

      Per account.

      Customs Business Development Lead (Mexico) 2 weeks

    3. 3

      QBR slide

      One page.

      Customs Business Development Lead (Mexico) 1 week

    4. 4

      Present

      Next QBRs.

      Strategic Account Manager, LTL quarterly

    5. 5

      Pilot

      One lane.

      Customs Business Development Lead (Mexico) 1 quarter

    6. 6

      Track

      Attach rate.

      Sales Operations monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Customs Business Development Lead (Mexico)

    Smallest test

    Present the bundle to three accounts.

    Why it works

    List accounts that move cross-border freight without using Uber Freight customs, estimate savings from one provider (fewer handoffs, dwell time, filing errors), and have account managers present it in the next QBR.

    Selling into accounts that already trust Uber Freight is faster and cheaper than new logos.

    Risks and how to handle them

    • Existing broker relationships

      Start with one port or lane.

    Evidence

    • HiringCustoms Business Development Lead, Monterrey (posted October 7, 2026 as "Lead Business Development Representative I"): "lead the expansion of our Customs product in Mexico"; "Own customer acquisition, account expansion, and overall pipeline performance for the customs product in Mexico"; "launch targeted campaigns in collaboration with SDR and Sales teams"; "Lead and deliver executive-level Customs webinars and thought-leadership sessions"; "Produce high-impact marketing collateral, including customer pitch decks, case studies, and solution one-pagers"; "target standalone brokerage/4PL clients with bundled Mexico Customs solutions"; bilingual Spanish and English.Source
    • HiringPrincipal Sales Account Executive, Mexico City (posted October 1, 2026): "win strategic customers and expand multinational accounts across Mexico and the United States" with "integrated transportation, customs, distribution and technology solutions, including TMS Software as a Service (SaaS), LCC control towers and MTS managed transportation"; "bring Mexico and U.S. teams together around one customer strategy". Customs roles are also open in Laredo, Nuevo Laredo, Apodaca and Querétaro, and shared-services roles in Monterrey.Source
    • HiringDirector, Strategic Customer Success & Growth (posted August 26, 2026): owns "retention, contract renewals, and commercial strategy", leads "data-driven business reviews (QBRs/MBRs) to C-suite", must "Identify retention risks and expansion opportunities" and "Connect client needs directly to Product Development through design partnerships". Also open: a Principal Strategic Customer Success Partner and two Strategic Account Managers, LTL (September 9 and October 6) who drive "mode conversions, lane optimization, pooling, and drop trailer strategies".Source
  • 09

    Uber Freight says it delivers $1 billion a year in customer savings, and the new director owns renewals and C-suite reviews. Customers renew on their own numbers, not the company total.

    High impactMedium effort First result in 1 quarter Director

    First action

    Draft the scorecard for three accounts.

    How to measure it

    Enterprise renewal rate

    Now
    –
    Target
    +5 points
    By
    1 year

    Steps

    1. 1

      Define metrics

      Savings and service.

      Director, Strategic Customer Success & Growth 2 weeks

    2. 2

      Build

      Dashboard.

      Analytics team 1 month

    3. 3

      Pilot

      Three accounts.

      Principal Strategic Customer Success Partner 1 month

    4. 4

      Roll out

      All enterprise accounts.

      Director, Strategic Customer Success & Growth 1 quarter

    5. 5

      Renewal use

      Year totals.

      Director, Strategic Customer Success & Growth ongoing

    6. 6

      Publish aggregate

      Proof page.

      Content marketing lead 2 quarters

    First result
    1 quarter
    Cost
    Analytics time
    Owner
    Director, Strategic Customer Success & Growth

    Smallest test

    Send one account its numbers this month.

    Why it works

    Build a standard scorecard per account (savings against baseline, on-time, tender acceptance, mode shifts, AI insights used), share it monthly, and anchor renewals on the year's total. Publish anonymised aggregates as proof.

    Visible value lowers churn risk and turns renewals into expansion talks.

    Risks and how to handle them

    • Disputed baselines

      Agree baseline at contract start.

    Evidence

    • HiringDirector, Strategic Customer Success & Growth (posted August 26, 2026): owns "retention, contract renewals, and commercial strategy", leads "data-driven business reviews (QBRs/MBRs) to C-suite", must "Identify retention risks and expansion opportunities" and "Connect client needs directly to Product Development through design partnerships". Also open: a Principal Strategic Customer Success Partner and two Strategic Account Managers, LTL (September 9 and October 6) who drive "mode conversions, lane optimization, pooling, and drop trailer strategies".Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
  • 10

    The LTL strategic account managers are hired to find mode conversions, pooling and drop-trailer savings, and the homepage promotes rising LTL rates in the Q3 update.

    High impactMedium effort First result in 1 quarter Strategic Account Manager

    First action

    Write the review template from an existing account.

    How to measure it

    LTL reviews requested

    Now
    –
    Target
    50 a quarter
    By
    2 quarters

    Steps

    1. 1

      Template

      Report format.

      Strategic Account Manager, LTL 2 weeks

    2. 2

      Landing page

      Upload form.

      Web and SEO lead 1 week

    3. 3

      Promote

      SDR and email.

      Sales Development Representative ongoing

    4. 4

      Deliver reports

      30 days.

      Strategic Account Manager, LTL ongoing

    5. 5

      Hand off

      High savings to sales.

      Sales Operations ongoing

    6. 6

      Track

      Win rate.

      Sales Operations monthly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    Strategic Account Manager, LTL

    Smallest test

    Run three reviews for current prospects.

    Why it works

    Offer shippers a free 30-day LTL review: upload invoices, get a report on mode shifts, consolidation and accessorial costs. Route results with savings above a threshold to sales.

    An analysis based on the shipper's own invoices shows value before any contract and fits the current LTL rate pressure.

    Risks and how to handle them

    • Free work with no deal

      Qualify by spend first.

    Evidence

    • HiringDirector, Strategic Customer Success & Growth (posted August 26, 2026): owns "retention, contract renewals, and commercial strategy", leads "data-driven business reviews (QBRs/MBRs) to C-suite", must "Identify retention risks and expansion opportunities" and "Connect client needs directly to Product Development through design partnerships". Also open: a Principal Strategic Customer Success Partner and two Strategic Account Managers, LTL (September 9 and October 6) who drive "mode conversions, lane optimization, pooling, and drop trailer strategies".Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
  • 11

    Uber Freight Shipping lets shippers quote and book FTL and LTL instantly and lock rates for 90 days. Some self-serve shippers grow into managed-transportation buyers but stay self-serve.

    High impactMedium effort First result in 1 quarter Uber Freight Shipping product…

    First action

    List self-serve shippers that booked 20+ loads last month.

    How to measure it

    Self-serve accounts moved to managed programs

    Now
    –
    Target
    25 a quarter
    By
    2 quarters

    Steps

    1. 1

      Define score

      Loads and growth.

      Uber Freight Shipping product lead 1 week

    2. 2

      Alert

      To SDRs.

      Sales Operations 1 week

    3. 3

      In-product prompt

      Talk to an expert.

      Uber Freight Shipping product lead 1 month

    4. 4

      Script

      Network review offer.

      Sales Development Representative 1 week

    5. 5

      Run

      Weekly list.

      Sales Development Representative weekly

    6. 6

      Track

      Conversions.

      Sales Operations monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    Uber Freight Shipping product lead

    Smallest test

    Call ten growing self-serve shippers.

    Why it works

    Score self-serve accounts by monthly loads, lanes and growth, and when they pass a threshold, have an SDR offer a network review and dedicated capacity. Show "talk to an expert" in the product at that point.

    Product usage is the strongest buying signal Uber Freight has, and it costs nothing to collect.

    Risks and how to handle them

    • Self-serve users dislike calls

      Offer email first.

    Evidence

    • Your websiteUber Freight Shipping (instant freight quote page): "instant and transparent quotes for full truckload and less-than-truckload capacity", book dry van, reefer and flatbed loads "or lock in rates for up to 90 days", self-serve sign-up.Source
    • HiringSales Development Representative, Chicago (posted September 17, 2026): outbound to "Enterprise and Mid-Market prospects" using "account research, call cadences, email campaigns, social selling"; a Sales Director, Transportation Management for "Global 2000 accounts"; carrier sales reps including an "After Hours & Weekend Carrier Sales Representative" (Wednesday to Sunday, 1:30 to 10 pm, posted October 9). Every post says Uber Freight "works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight".Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
  • 12

    The partnerships director is hired to build carrier and fintech partnerships and monetise them. Carriers choose brokers on pay speed, fuel and equipment costs.

    High impactHigh effort First result in 2 quarters Director

    First action

    List current carrier partner offers.

    How to measure it

    Carriers using a fintech program

    Now
    –
    Target
    +30%
    By
    3 quarters

    Steps

    1. 1

      Inventory offers

      Current partners.

      Director, Partnerships 2 weeks

    2. 2

      Gap analysis

      Missing offers.

      Director, Partnerships 1 month

    3. 3

      Sign partners

      Two new.

      Director, Partnerships 1 quarter

    4. 4

      Program page

      Web and app.

      Web and SEO lead 1 month

    5. 5

      Promote

      Carrier sales reps.

      Carrier Sales Representative ongoing

    6. 6

      Measure

      Retention and loads.

      Director, Partnerships monthly

    First result
    2 quarters
    Cost
    Partner programme costs
    Owner
    Director, Partnerships

    Smallest test

    Publish a page with current offers.

    Why it works

    Package partner offers (quick pay, fuel discounts, factoring, insurance, equipment) into one carrier program page and app section, with clear eligibility, and track carrier retention and loads per carrier for members.

    Better carrier economics improve capacity and service for shippers and add partner revenue.

    Risks and how to handle them

    • Carrier distrust of fees

      Show total cost clearly.

    Evidence

    • HiringDirector, Partnerships (posted September 9, 2026): "drive carrier and fintech partnerships and programs", "drive value for the carrier side of our marketplace, and thoughtfully monetize via various fintech programs", and "help develop and articulate a compelling competitive strategy".Source
    • HiringSales Development Representative, Chicago (posted September 17, 2026): outbound to "Enterprise and Mid-Market prospects" using "account research, call cadences, email campaigns, social selling"; a Sales Director, Transportation Management for "Global 2000 accounts"; carrier sales reps including an "After Hours & Weekend Carrier Sales Representative" (Wednesday to Sunday, 1:30 to 10 pm, posted October 9). Every post says Uber Freight "works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight".Source
  • 13

    Uber Freight has strong stories (GOJO, USG, Avery Dennison, Colgate-Palmolive, BASF), and the Mexico team is asked to produce case studies, but the Spanish sites have no working blog path and the English case studies are reused under other locales.

    Medium impactMedium effort First result in 1 quarter Content marketing lead

    First action

    Tag the existing stories.

    How to measure it

    Consultations from case studies

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Tag stories

      Industry, mode, result.

      Content marketing lead 1 week

    2. 2

      Industry pages

      Embed stories.

      Web and SEO lead 2 weeks

    3. 3

      Translate

      Cross-border stories.

      Customs Business Development Lead (Mexico) 1 month

    4. 4

      New stories

      Two Mexico customers.

      Customs Business Development Lead (Mexico) 1 quarter

    5. 5

      Sales kit

      By industry.

      Content marketing lead 1 month

    6. 6

      Track

      Conversions.

      Content marketing lead monthly

    First result
    1 quarter
    Cost
    Translation costs
    Owner
    Content marketing lead

    Smallest test

    Translate the Avery Dennison story.

    Why it works

    Tag every story by industry, mode and result, add them to each industry page, and translate the cross-border and customs stories properly into es-MX and fr-CA.

    Industry buyers want peers, and Mexican buyers want stories in their language.

    Risks and how to handle them

    • Customer approvals

      Start with existing approved stories.

    Builds on

    Evidence

    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
    • HiringCustoms Business Development Lead, Monterrey (posted October 7, 2026 as "Lead Business Development Representative I"): "lead the expansion of our Customs product in Mexico"; "Own customer acquisition, account expansion, and overall pipeline performance for the customs product in Mexico"; "launch targeted campaigns in collaboration with SDR and Sales teams"; "Lead and deliver executive-level Customs webinars and thought-leadership sessions"; "Produce high-impact marketing collateral, including customer pitch decks, case studies, and solution one-pagers"; "target standalone brokerage/4PL clients with bundled Mexico Customs solutions"; bilingual Spanish and English.Source
    • Your websiteSitemap (2,293 URLs, checked October 22, 2026) across six locales: en-US 494, es-US 490, fr 490, fr-US 419, fr-CA 187 and es-MX 187; es-US has 285 blog posts and es-MX and fr-CA list only their blog index. 26 sitemap entries have the locale run into the slug (for example "/en-USbook-a-consultation-managed-transportation" and "/es-MXtu-tms-debe-ser-tuyo-no-licenciado-de-otro") and redirect to 404 pages. The Spanish-language IMMEX customs-law resource is also published under en-US, fr, fr-CA and fr-US paths. The homepages carry no hreflang tags.Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
  • 14

    The Sales Director sells to Global 2000 accounts, the SDR team runs multi-threaded outreach, and Uber Freight has eight industry pages and quarterly market updates.

    High impactMedium effort First result in 2 quarters Sales Director

    First action

    Choose the three industries and 100 accounts.

    How to measure it

    Meetings with target accounts

    Now
    –
    Target
    30 a quarter
    By
    2 quarters

    Steps

    1. 1

      Pick accounts

      100 in three industries.

      Sales Director, Transportation Management 2 weeks

    2. 2

      Briefs

      Quarterly per industry.

      Market intelligence team quarterly

    3. 3

      Ads

      LinkedIn to buyers.

      Demand generation lead ongoing

    4. 4

      Outreach

      Multi-threaded.

      Sales Development Representative ongoing

    5. 5

      Roundtable

      Per industry.

      Sales Director, Transportation Management quarterly

    6. 6

      Track

      Meetings.

      Sales Operations monthly

    First result
    2 quarters
    Cost
    Ad and event budget
    Owner
    Sales Director, Transportation Management

    Smallest test

    Run one industry brief to 20 accounts.

    Build the prospect list. The list compiled from public sources, verified, deduplicated and delivered to your CRM. Usually live within days.

    Book a working session

    Why it works

    Pick 100 target accounts in three industries, build an industry market brief each quarter, run LinkedIn and email to their logistics and procurement leaders, and invite them to a closed-door industry roundtable.

    Industry-specific insight and peer events open doors that generic freight messaging cannot.

    Risks and how to handle them

    • Long cycles

      Measure meetings and pipeline, not closes.

    Evidence

    • HiringSales Development Representative, Chicago (posted September 17, 2026): outbound to "Enterprise and Mid-Market prospects" using "account research, call cadences, email campaigns, social selling"; a Sales Director, Transportation Management for "Global 2000 accounts"; carrier sales reps including an "After Hours & Weekend Carrier Sales Representative" (Wednesday to Sunday, 1:30 to 10 pm, posted October 9). Every post says Uber Freight "works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight".Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
  • 15

    Uber Freight has a fr-CA locale and is hiring a logistics planner in Montreal, but every article link on the fr-CA blog returns 404, and fr-CA has 187 pages against 490 in the separate fr locale.

    Medium impactMedium effort First result in 1 quarter Head of Canada sales

    First action

    Map fr, fr-US and fr-CA pages and decide the target.

    How to measure it

    Leads from fr-CA pages

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Map locales

      Pages per French locale.

      Web and SEO lead 1 week

    2. 2

      Decide

      Merge or keep.

      Head of Canada sales 1 week

    3. 3

      Redirect

      Retired locale.

      Web and SEO lead 1 week

    4. 4

      Publish content

      Canadian stories.

      Content marketing lead 1 quarter

    5. 5

      Fix links

      fr-CA blog.

      Web and SEO lead 1 week

    6. 6

      Track

      Leads.

      Sales Operations monthly

    First result
    1 quarter
    Cost
    Translation costs
    Owner
    Head of Canada sales

    Smallest test

    Fix the fr-CA blog links first.

    Why it works

    Decide which French locale serves Quebec, merge or redirect the other, publish Canadian content (cross-border Canada–US, Quebec shippers' stories) and link the fr-CA blog to live pages.

    Quebec buyers expect French, and a clean site is the minimum for the market the team is staffing.

    Risks and how to handle them

    • Losing ranking pages

      Redirect each page to its match.

    Builds on

    Evidence

    • Your websiteCanadian French site (/fr-CA), checked October 22, 2026: all ten article links on the /fr-CA/blog index also return 404 (for example "conformite-douaniere-etats-unis-mexique-pour-le-fret-a-grand-volume").Source
    • Your websiteSitemap (2,293 URLs, checked October 22, 2026) across six locales: en-US 494, es-US 490, fr 490, fr-US 419, fr-CA 187 and es-MX 187; es-US has 285 blog posts and es-MX and fr-CA list only their blog index. 26 sitemap entries have the locale run into the slug (for example "/en-USbook-a-consultation-managed-transportation" and "/es-MXtu-tms-debe-ser-tuyo-no-licenciado-de-otro") and redirect to 404 pages. The Spanish-language IMMEX customs-law resource is also published under en-US, fr, fr-CA and fr-US paths. The homepages carry no hreflang tags.Source
    • HiringSales Development Representative, Chicago (posted September 17, 2026): outbound to "Enterprise and Mid-Market prospects" using "account research, call cadences, email campaigns, social selling"; a Sales Director, Transportation Management for "Global 2000 accounts"; carrier sales reps including an "After Hours & Weekend Carrier Sales Representative" (Wednesday to Sunday, 1:30 to 10 pm, posted October 9). Every post says Uber Freight "works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight".Source
  • 16

    Uber Freight is hiring after-hours and weekend carrier sales representatives who work Wednesday to Sunday into the evening. Weekend and late-day coverage is a pain point shippers rarely see promised.

    Medium impactLow effort First result in 1 quarter Content marketing lead

    First action

    Pull after-hours response times for last quarter.

    How to measure it

    Capacity RFP win rate

    Now
    –
    Target
    +5 points
    By
    2 quarters

    Steps

    1. 1

      Pull data

      After-hours response.

      Operations analytics 1 week

    2. 2

      Write copy

      Capacity pages.

      Content marketing lead 1 week

    3. 3

      RFP answers

      Standard section.

      Sales Director, Transportation Management 1 week

    4. 4

      Case study

      Weekend save.

      Content marketing lead 1 month

    5. 5

      Promote

      Email and social.

      Content marketing lead 1 month

    6. 6

      Track

      Win rate.

      Sales Operations quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Content marketing lead

    Smallest test

    Add one line to the capacity page.

    Why it works

    Publish what is covered after hours (tender response, rescheduling, track and trace), add response-time figures to capacity pages and RFP answers, and feature a weekend save in a case study.

    Reliability after 5 pm and on weekends is a concrete differentiator for shippers with continuous operations.

    Risks and how to handle them

    • Promise outpaces staffing

      Publish only measured figures.

    Evidence

    • HiringSales Development Representative, Chicago (posted September 17, 2026): outbound to "Enterprise and Mid-Market prospects" using "account research, call cadences, email campaigns, social selling"; a Sales Director, Transportation Management for "Global 2000 accounts"; carrier sales reps including an "After Hours & Weekend Carrier Sales Representative" (Wednesday to Sunday, 1:30 to 10 pm, posted October 9). Every post says Uber Freight "works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight".Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
  • 17

    The YouTube channel has about 3 million views across 139 videos, and Uber Freight runs a quarterly market update webinar and a weekly Freight Economist.

    Medium impactLow effort First result in 1 quarter Content marketing lead

    First action

    Clip the Q3 webinar into five shorts.

    How to measure it

    Registrations from clips

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Clip

      Five per webinar.

      Content marketing lead quarterly

    2. 2

      Caption

      All locales.

      Content marketing lead quarterly

    3. 3

      Post weekly

      YouTube and LinkedIn.

      Content marketing lead weekly

    4. 4

      Link

      Next webinar.

      Content marketing lead weekly

    5. 5

      Track

      Registrations.

      Marketing operations monthly

    6. 6

      Refine

      Best topics.

      Content marketing lead quarterly

    First result
    1 quarter
    Cost
    Editing time
    Owner
    Content marketing lead

    Smallest test

    Post the first clip this week.

    Why it works

    Clip each webinar into five short videos by mode and region, post one a week alongside the Freight Economist, and end each with a link to the next webinar registration.

    Short, timely clips reach buyers who will not sit through an hour and grow webinar registrations.

    Risks and how to handle them

    • Stale numbers

      Date every clip.

    Evidence

    • Your channelsYouTube channel @UberFreight: about 8,300 subscribers, 139 videos and about 3 million views.Source
    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source

Big bets 3

Larger plays that can change the trajectory.

  • 18

    Uber Freight is investing in Mexico customs, cross-border sales and border operations, and it publishes weekly market data. No widely used free index covers cross-border lane rates and crossing times in both languages.

    High impactHigh effort First result in 3 quarters Market intelligence team

    First action

    Define five corridors and the metrics.

    How to measure it

    Index subscribers

    Now
    –
    Target
    5,000
    By
    1 year

    Steps

    1. 1

      Define metrics

      Five corridors.

      Market intelligence team 1 month

    2. 2

      Data pipeline

      Weekly.

      Analytics team 2 months

    3. 3

      Publish

      Bilingual page.

      Web and SEO lead 1 month

    4. 4

      Alerts

      Email.

      Content marketing lead 1 month

    5. 5

      Press

      Mexican and US trade media.

      Customs Business Development Lead (Mexico) ongoing

    6. 6

      Webinar

      Quarterly.

      Customs Business Development Lead (Mexico) quarterly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Market intelligence team

    Smallest test

    Publish one month of corridor data.

    Why it works

    Publish a weekly corridor index: rates and transit times on the main crossings, customs clearance trends and capacity notes, in Spanish and English, with email alerts and a quarterly webinar.

    An index becomes the reference journalists and buyers cite, and every subscriber is a cross-border shipper.

    Risks and how to handle them

    • Revealing pricing

      Publish indexed trends, not rates.

    Builds on

    Evidence

    • HiringCustoms Business Development Lead, Monterrey (posted October 7, 2026 as "Lead Business Development Representative I"): "lead the expansion of our Customs product in Mexico"; "Own customer acquisition, account expansion, and overall pipeline performance for the customs product in Mexico"; "launch targeted campaigns in collaboration with SDR and Sales teams"; "Lead and deliver executive-level Customs webinars and thought-leadership sessions"; "Produce high-impact marketing collateral, including customer pitch decks, case studies, and solution one-pagers"; "target standalone brokerage/4PL clients with bundled Mexico Customs solutions"; bilingual Spanish and English.Source
    • HiringPrincipal Sales Account Executive, Mexico City (posted October 1, 2026): "win strategic customers and expand multinational accounts across Mexico and the United States" with "integrated transportation, customs, distribution and technology solutions, including TMS Software as a Service (SaaS), LCC control towers and MTS managed transportation"; "bring Mexico and U.S. teams together around one customer strategy". Customs roles are also open in Laredo, Nuevo Laredo, Apodaca and Querétaro, and shared-services roles in Monterrey.Source
    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
    • Your websiteMexico Spanish site (/es-MX), checked twice about 15 minutes apart on October 22, 2026: all ten article links on the /es-MX/blog index return 404, including "cumplimiento-aduanero-eeuu-mexico-para-carga-de-alto-volumen", while the same slugs load under /es-US/blog. The /es-MX homepage links to a FreightWaves post and to the Wall Street Journal CEO newsroom item, and both return 404. /es-MX/newsroom names /es-MX/sala-de-prensa as its canonical URL, and that page returns 404.Source
  • 19

    Uber Freight sells its TMS as software (since 2005) and runs "your TMS should be yours" campaigns, and the Mexico AE sells TMS SaaS alongside managed services.

    High impactHigh effort First result in 1 year Sales Director

    First action

    List TMS-only customers and their top issues.

    How to measure it

    TMS customers adding managed services

    Now
    –
    Target
    10%
    By
    1 year

    Steps

    1. 1

      List customers

      TMS-only.

      Sales Operations 1 week

    2. 2

      Find pain

      Usage and tickets.

      Director, Strategic Customer Success & Growth 1 month

    3. 3

      Pilot offer

      One lane set.

      Sales Director, Transportation Management 1 quarter

    4. 4

      Bundle pricing

      Step-up.

      Pricing team 1 quarter

    5. 5

      Run pilots

      Five customers.

      Principal Strategic Customer Success Partner 2 quarters

    6. 6

      Measure

      Expansion.

      Sales Operations quarterly

    First result
    1 year
    Cost
    Staff time only
    Owner
    Sales Director, Transportation Management

    Smallest test

    Offer one pilot.

    Why it works

    Track TMS-only customers' usage and pain points, offer managed-transportation pilots on lanes where they struggle, and price bundles so the step up is easy.

    Software customers already share their data and workflows, which makes them the best managed-transportation prospects.

    Risks and how to handle them

    • Channel conflict with partners

      Respect partner-managed accounts.

    Evidence

    • HiringPrincipal Sales Account Executive, Mexico City (posted October 1, 2026): "win strategic customers and expand multinational accounts across Mexico and the United States" with "integrated transportation, customs, distribution and technology solutions, including TMS Software as a Service (SaaS), LCC control towers and MTS managed transportation"; "bring Mexico and U.S. teams together around one customer strategy". Customs roles are also open in Laredo, Nuevo Laredo, Apodaca and Querétaro, and shared-services roles in Monterrey.Source
    • Your websiteSitemap (2,293 URLs, checked October 22, 2026) across six locales: en-US 494, es-US 490, fr 490, fr-US 419, fr-CA 187 and es-MX 187; es-US has 285 blog posts and es-MX and fr-CA list only their blog index. 26 sitemap entries have the locale run into the slug (for example "/en-USbook-a-consultation-managed-transportation" and "/es-MXtu-tms-debe-ser-tuyo-no-licenciado-de-otro") and redirect to 404 pages. The Spanish-language IMMEX customs-law resource is also published under en-US, fr, fr-CA and fr-US paths. The homepages carry no hreflang tags.Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source
  • 20

    The customer success director is asked to connect client needs to Product through design partnerships, and Colgate-Palmolive is quoted on Insights AI. The CEO's growth story centres on AI and network scale.

    High impactHigh effort First result in 1 year Director

    First action

    Invite three accounts already using Insights AI.

    How to measure it

    Design partners with published results

    Now
    –
    Target
    4
    By
    1 year

    Steps

    1. 1

      Recruit

      Eight partners.

      Director, Strategic Customer Success & Growth 1 month

    2. 2

      Define metrics

      Per partner.

      Director, Strategic Customer Success & Growth 1 month

    3. 3

      Build

      With Product.

      Product team 2 quarters

    4. 4

      Review

      Monthly.

      Principal Strategic Customer Success Partner monthly

    5. 5

      Publish

      Joint results.

      Content marketing lead 1 quarter

    6. 6

      Event

      Customer summit.

      Content marketing lead 1 year

    First result
    1 year
    Cost
    Product time
    Owner
    Director, Strategic Customer Success & Growth

    Smallest test

    Run one design session with a current customer.

    Why it works

    Recruit eight enterprise design partners, co-define the metrics, ship features with them first and publish joint results at a customer event.

    Co-built results are the most credible AI proof in a market full of AI claims.

    Risks and how to handle them

    • Partner fatigue

      Keep asks small and time-boxed.

    Evidence

    • HiringDirector, Strategic Customer Success & Growth (posted August 26, 2026): owns "retention, contract renewals, and commercial strategy", leads "data-driven business reviews (QBRs/MBRs) to C-suite", must "Identify retention risks and expansion opportunities" and "Connect client needs directly to Product Development through design partnerships". Also open: a Principal Strategic Customer Success Partner and two Strategic Account Managers, LTL (September 9 and October 6) who drive "mode conversions, lane optimization, pooling, and drop trailer strategies".Source
    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
    • Your websiteEnglish homepage: no H1 heading; figures "$17B+ Freight under management", "20M Total shipments annually", "$1B Annual savings for customers", "1 in 3 Fortune 500 shippers served", "15,000+ Cities and markets"; a "Cross-border and customs" section citing "24+ years of customs brokerage experience"; case studies such as "How GOJO saves an average of $3.4 million annually"; news that the CEO told The Wall Street Journal about "a 30% jump in brokerage volume". The Solutions menu lists Managed transportation and Capacity solutions; customs sits inside the cross-border capacity page rather than having its own solution page.Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 21

    The Spanish IMMEX resource is published under en-US, fr, fr-CA and fr-US paths, and there are separate fr, fr-US and fr-CA locales of very different sizes. Search engines see duplicate and wrong-language pages.

    Medium impactMedium effort First result in 1 quarter Web and SEO lead

    First action

    List entries published in the wrong language.

    How to measure it

    Pages in the wrong language

    Now
    –
    Target
    0
    By
    1 quarter

    Steps

    1. 1

      Audit

      Language per URL.

      Web and SEO lead 1 week

    2. 2

      Policy

      One locale per market.

      Content marketing lead 1 week

    3. 3

      Redirect

      Duplicates.

      Web and SEO lead 2 weeks

    4. 4

      Hreflang

      All pages.

      Web and SEO lead 1 week

    5. 5

      CMS rule

      Language check on publish.

      Web and SEO lead 1 week

    6. 6

      Monitor

      Search Console by country.

      Web and SEO lead monthly

    First result
    1 quarter
    Cost
    Web team time
    Owner
    Web and SEO lead

    Smallest test

    Remove the Spanish resource from the French paths.

    Why it works

    Define one locale per market, publish each entry only in the right language, redirect duplicates, and add hreflang so each market gets one version.

    Clean locales concentrate ranking signals and give each market the right content.

    Risks and how to handle them

    • Traffic dip

      Redirect page to page.

    Builds on

    Evidence

    • Your websiteSitemap (2,293 URLs, checked October 22, 2026) across six locales: en-US 494, es-US 490, fr 490, fr-US 419, fr-CA 187 and es-MX 187; es-US has 285 blog posts and es-MX and fr-CA list only their blog index. 26 sitemap entries have the locale run into the slug (for example "/en-USbook-a-consultation-managed-transportation" and "/es-MXtu-tms-debe-ser-tuyo-no-licenciado-de-otro") and redirect to 404 pages. The Spanish-language IMMEX customs-law resource is also published under en-US, fr, fr-CA and fr-US paths. The homepages carry no hreflang tags.Source
    • Your websiteMexico Spanish site (/es-MX), checked twice about 15 minutes apart on October 22, 2026: all ten article links on the /es-MX/blog index return 404, including "cumplimiento-aduanero-eeuu-mexico-para-carga-de-alto-volumen", while the same slugs load under /es-US/blog. The /es-MX homepage links to a FreightWaves post and to the Wall Street Journal CEO newsroom item, and both return 404. /es-MX/newsroom names /es-MX/sala-de-prensa as its canonical URL, and that page returns 404.Source
    • Your websiteCanadian French site (/fr-CA), checked October 22, 2026: all ten article links on the /fr-CA/blog index also return 404 (for example "conformite-douaniere-etats-unis-mexique-pour-le-fret-a-grand-volume").Source
  • 22

    Uber Freight already has a freight density calculator in English and Spanish. Shippers also search for detention, accessorial and LTL-versus-truckload cost tools.

    Medium impactLow effort First result in 1 quarter Content marketing lead

    First action

    Pick the first calculator.

    How to measure it

    Leads from calculators

    Now
    –
    Target
    100 a quarter
    By
    2 quarters

    Steps

    1. 1

      Pick tools

      Two calculators.

      Content marketing lead 1 week

    2. 2

      Formulas

      With SAMs.

      Strategic Account Manager, LTL 1 week

    3. 3

      Build

      Web.

      Web and SEO lead 1 month

    4. 4

      Translate

      Spanish and French.

      Content marketing lead 2 weeks

    5. 5

      Promote

      SEO and email.

      Content marketing lead ongoing

    6. 6

      Track

      Leads.

      Marketing operations monthly

    First result
    1 quarter
    Cost
    Developer time
    Owner
    Content marketing lead

    Smallest test

    Publish the LTL-versus-truckload tool first.

    Why it works

    Add a detention and accessorial cost calculator and an LTL-versus-truckload break-even tool, each ending with an offer of the free LTL review or a quote.

    Calculators bring repeat, high-intent visits and capture shippers at the moment they question their costs.

    Risks and how to handle them

    • Oversimplified results

      Show assumptions.

    Evidence

    • Your websiteResources: "The Freight Economist" is "now weekly"; a "Q4 2026 Market Update & Outlook" webinar for "shippers across industries in North America and Europe"; the case studies page uses the same meta description as the market updates page ("Stay ahead with Uber Freight's latest market insights, rate trends, and logistics analysis"); customer stories include Avery Dennison ("simplifies U.S. and Mexico customs compliance"), Colgate-Palmolive, BASF and Rich Products. A freight density calculator exists in English and Spanish.Source
    • Your websiteUber Freight Shipping (instant freight quote page): "instant and transparent quotes for full truckload and less-than-truckload capacity", book dry van, reefer and flatbed loads "or lock in rates for up to 90 days", self-serve sign-up.Source
    • HiringDirector, Strategic Customer Success & Growth (posted August 26, 2026): owns "retention, contract renewals, and commercial strategy", leads "data-driven business reviews (QBRs/MBRs) to C-suite", must "Identify retention risks and expansion opportunities" and "Connect client needs directly to Product Development through design partnerships". Also open: a Principal Strategic Customer Success Partner and two Strategic Account Managers, LTL (September 9 and October 6) who drive "mode conversions, lane optimization, pooling, and drop trailer strategies".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

Have it built

ProgrammableAgency

1 of the 22 ideas are things Programmable builds and runs for its customers: pages, outreach, prospect lists, booking flows and monitors. Pick one, or send the whole list.

Prospect lists1The list compiled from public sources, verified, deduplicated and delivered to your CRM.

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Tools for the rest

ProgrammableInfo

Turn the research into a list you can act on

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New accounts: 100,000 free credits with code BETA100K

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ProgrammableTalk

Fill the events in this plan

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Uber Freight did not commission, review or endorse it, and Programmable is not affiliated with Uber Freight. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Uber Freight runs its business.

Something wrong, or do you represent Uber Freight? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Fix the Mexico and Quebec blog and news links, the sitemap, headings and homepage speed; launch the customs page and lane-note outbound.

  2. Days 31 to 6013 ideas

    Customs webinars, bundles, savings scorecards, LTL reviews, self-serve handoff, carrier programs, case studies, ABM, Quebec site, seven-day coverage and clips; tidy locales and add calculators.

  3. Days 61 to 903 ideas

    Commit to the big bets: the corridor index, TMS land-and-expand and the AI design-partner program.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value large carrier network and reliable capacity. The most cited problem: rate volatility and rising LTL costs.

  • Savings from managed transportation
  • Cross-border and customs complexity
  • In their words: “capacity”

Market

Competitive landscape

4 competitors compared: C.H. Robinson, RXO, Echo Global Logistics and Arrive Logistics.

  • Gap to exploit: Bilingual cross-border market intelligence
  • C.H. Robinson: Legacy perception
  • RXO: Less TMS software

Hiring signals

Uber Freight is pushing into Mexico customs and cross-border sales (a Customs Business Development Lead in Monterrey, a Principal AE in Mexico City and customs teams on the border: ideas 1, 3, 7, 8, 13, 18), deepening…

  • Customs Business Development Lead (Lead Business Development Representative I), Monterrey: Mexico customs pipeline, webinars and collateral. Ideas…
  • Principal - Sales Account Executive, Mexico City: Mexico and US enterprise accounts with customs and TMS. Ideas 8, 19.
  • Director, Strategic Customer Success & Growth: Renewals, expansion and design partnerships. Ideas 9, 20.

From the team that wrote this playbook

All products
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  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
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