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  • The brief
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  • Idea portfolio
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  • This week · 6
  • This quarter · 9
  • Big bets · 3
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Generated Oct 26, 2026
  1. Programmable
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growth playbook · Oct 26, 2026

rubrik.com (opens in a new tab)

Rubrik growth playbook

Diagnosis

Rubrik is growing fast (Subscription ARR $1.66 billion, up 33%) and its hiring shows where it wants the next growth: identity, its fastest-growing line, now with its own monetization lead; a Product Growth team for packaging and product-led adoption; retention roles watching under-deployed licenses and discount cliffs; paid and lifecycle marketing tied to pipeline; customer advocacy for executives and earnings; and SaaS, government, channel and international sales.

The gap is a self-serve front door for identity: today it is a demo form, while a rival gives away a free assessment. This playbook adds a readiness check and one identity hub first, then attach offers, retention plays, comparison pages and partner packages, and bigger bets on Agent Cloud discovery and usage pricing.

Growth Score

8/10

Biggest Opportunity

Make identity the product buyers can start on their own: a free readiness check, one clear hub and an attach offer to the existing $100K+ base.

Biggest Risk

Commvault, Cohesity, Veeam and identity specialists such as Semperis are all moving into identity and AI recovery; if Rubrik's identity path stays sales-only, practitioners will form their views with rivals' free tools first.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    A free, read-only identity recovery readiness check for Active Directory, Entra ID and Okta

    Define the ten recovery-readiness checks and what each one maps to in the product.

    High impact First result in 1 quarter
  2. 2

    One identity front door instead of four overlapping product pages

    Map every identity URL and its search traffic.

    High impact First result in 1 month
  3. 3

    Fix the layout shift that makes real visitors fail Core Web Vitals on the homepage

    Find the elements that move in the PageSpeed trace.

    Medium impact First result in 2 months

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 4Big bets · 11Fill-ins · 5Reconsider · 2
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Identity is Rubrik's fastest-growing line, and the new monetization lead is hired to find its growth motions. Today the only way to evaluate Rubrik's identity products is a demo form that promises a sales call within 48 hours, with no trial, assessment or pricing. Semperis gives away Purple Knight, a free assessment for the same three identity providers, so the identity admin who wants to self-check today starts with a rival.

    High impactMedium effort First result in 1 quarter Senior Manager

    First action

    Define the ten recovery-readiness checks and what each one maps to in the product.

    How to measure it

    Qualified identity opportunities from the check

    Now
    –
    Target
    100 a quarter
    By
    2 quarters

    Steps

    1. 1

      Define the checks

      Ten read-only tests across AD, Entra ID and Okta that measure recoverability, not just exposure.

      Senior Manager, Identity, Product Growth & Monetization 2 weeks

    2. 2

      Validate

      Run them in lab and three customer environments.

      Cloud Architect, Product Management 3 weeks

    3. 3

      Build the report

      A score, the top five gaps and the product that closes each.

      Head of Product Growth for Security 1 month

    4. 4

      Publish the page

      A landing page linked from every identity product page and Zero Labs research.

      Web Experience Manager 1 week

    5. 5

      Route the leads

      Scores and gaps into Salesforce with an identity specialist owner.

      Sr. Manager, Digital Marketing 1 week

    6. 6

      Promote

      Paid search on identity recovery terms and the identity community.

      Sr. Manager, Digital Marketing monthly

    7. 7

      Follow up

      A 30-minute review of the report, not a generic demo.

      Product Marketing Manager, Identity ongoing

    8. 8

      Measure

      Check completions, opportunities and win rate against demo-form leads.

      Senior Manager, Identity, Product Growth & Monetization monthly

    First result
    1 quarter
    Cost
    Engineering and validation time
    Owner
    Senior Manager, Identity, Product Growth & Monetization

    Smallest test

    Release a five-check manual version as a guided worksheet with an identity specialist and measure bookings.

    Why it works

    Ship a lightweight, read-only check that scores how recoverable an organization's identity estate is: backup coverage of AD, Entra ID and Okta, privileged objects without clean restore points, recovery order dependencies, failover readiness and an estimated time to rebuild. The report links each gap to Identity Recovery, Roll Forward or Identity Continuity, and offers a 30-minute review with an identity specialist.

    Rubrik already argues that recovery, not just prevention, is the gap ("The Identity Crisis" survey). A free score gives practitioners a reason to start without sales, gives the team product telemetry on demand, and gives AEs a named, scored lead instead of a cold form fill.

    Ready to use

    ChecklistFirst ten readiness checks

    [ ] Every AD forest and Entra ID tenant has an immutable backup
    [ ] Okta org objects and policies are backed up
    [ ] Tier-0 accounts have a known clean restore point
    [ ] Recovery order (DCs, DNS, identity provider, apps) is documented
    [ ] A secondary identity provider exists for failover
    [ ] Non-human identities are inventoried
    [ ] Recovery was tested in the last 90 days
    [ ] Time to rebuild identity is measured
    [ ] Break-glass accounts work without the primary identity provider
    [ ] Identity backups are isolated from production credentials

    Risks and how to handle them

    • Security teams will not run third-party tools on identity systems

      Keep it read-only, open about every query, and publish what it collects.

    • It becomes a free tool with no pipeline

      Gate the full report behind a work email and track conversion from day one.

    Evidence

    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
    • Your websiteThe identity evaluation path is a demo request page whose form says a sales representative will follow up within 48 hours; search found no public trial, free assessment or pricing for Rubrik's identity products.Source
    • Competitor researchSemperis gives away Purple Knight, "a free AD, Entra ID, and Okta security assessment tool", and reports that its users' "average initial security score" was 61%, rising by an average of 21 points after applying the guidance.Source
    • HiringProduct Growth team (from the Product Growth Intern post, October 1, 2026): sits in product management under the Chief Product Officer and covers "Monetization & Packaging Strategy" for "core SaaS and AI products", "Product-Led Growth & Adoption" ("analyzing product telemetry and usage patterns to reduce friction, drive feature adoption, and accelerate time-to-value"), and "Expansion & GTM Alignment" (cross-sell and upsell, packaging for new segments).Source
    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source
    • Your websiteRubrik Zero Labs published "The Identity Crisis" on November 11, 2025, a survey of 1,625 IT and security leaders on readiness to recover from identity-driven attacks.Source
  • 02

    Search shows /products/identity-security titled "identity resilience", a separate /products/identity-resilience page, /products/okta-resilience, an /idac page, and navigation that lists Identity Resilience, Identity Recovery and Okta Backup & Recovery as separate items. A buyer cannot tell which one they need, and search engines split the ranking between pages.

    High impactLow effort First result in 1 month Product Marketing Manager

    First action

    Map every identity URL and its search traffic.

    How to measure it

    Identity demo and check requests from the hub

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      Map pages

      Every identity URL, title and traffic.

      Web Experience Manager 2 days

    2. 2

      Write the ladder

      One message per stage and provider.

      Product Marketing Manager, Identity 1 week

    3. 3

      Build the hub

      Single page with provider tabs.

      Web Experience Manager 1 week

    4. 4

      Redirect

      Merge duplicates into the hub.

      Web Experience Manager 1 day

    5. 5

      Update navigation

      One identity entry.

      Web Experience Manager 1 day

    6. 6

      Measure

      Rankings and conversions.

      Sr. Manager, Digital Marketing monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Product Marketing Manager, Identity

    Smallest test

    Fix the identity-security page title and canonical this week.

    Why it works

    Create one identity hub that explains the ladder (recover, roll forward, keep authenticating, secure agent identities) by identity provider, with one call to action. Redirect or merge the duplicate pages and keep provider-specific pages only for Okta, AD and Entra ID.

    A clear ladder is also the packaging story the monetization lead needs, and one strong page ranks better than four weak ones.

    Risks and how to handle them

    • Losing rankings during redirects

      Redirect page by page to the closest section.

    Evidence

    • Your websiteIdentity pages as indexed by search: /products/identity-security (titled "Ensure business continuity with identity resilience"), /products/identity-resilience, /products/okta-resilience and /idac (Roll Forward and Identity Continuity); the navigation lists Identity Resilience, Identity Recovery and Okta Backup & Recovery as separate items.Source
    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
  • 03

    Google's field data shows real Chrome visitors to rubrik.com fail Core Web Vitals on layout shift (0.15 against a 0.1 limit), while loading and responsiveness pass. The lab test also finds a 4.7 MB page with 2.5 MB of images and a hero background image as the largest paint. Paid media sends expensive clicks to these pages.

    Medium impactLow effort First result in 2 months Web Experience Manager

    First action

    Find the elements that move in the PageSpeed trace.

    How to measure it

    Homepage CLS

    Now
    –
    Target
    Below 0.1
    By
    60 days

    Steps

    1. 1

      Find shifts

      From the lab trace.

      Web Experience Manager 1 day

    2. 2

      Reserve space

      Hero, banners, video.

      Web Experience Manager 1 week

    3. 3

      Resize images

      Mobile sizes and modern formats.

      Web Experience Manager 1 week

    4. 4

      Apply to templates

      Landing page templates too.

      Web Experience Manager 1 week

    5. 5

      Test

      Lab and field.

      Web Experience Manager 1 week

    6. 6

      Monitor

      Monthly field data.

      Web Experience Manager monthly

    First result
    2 months
    Cost
    Development time
    Owner
    Web Experience Manager

    Smallest test

    Fix the hero banner shift first.

    Why it works

    Reserve space for the hero, banners and embedded video, size every image, and serve the hero image in a modern format at mobile sizes. Apply the fix to the shared page templates used by paid landing pages.

    Layout shifts cause misclicks and bounces, and Core Web Vitals feed search ranking; this is a template fix with site-wide effect.

    Risks and how to handle them

    • Field data lags

      Track the lab number weekly and the field number monthly.

    Evidence

    • Google PageSpeedHomepage: real Chrome visitors fail Core Web Vitals on layout shift (CLS 0.15 at the 75th percentile; the limit is 0.1), while loading (LCP 2.1 s) and responsiveness (INP 165 ms) pass. In the mobile lab test: performance 57, Largest Contentful Paint 17.6 s (the hero background image), a 4.7 MB page with 2.5 MB of images, and 614 KB of unused JavaScript.Source
    • HiringSr. Manager, Digital Marketing (Palo Alto, posted July 21, 2026, still open): leads paid media and a paid media team, builds "lifecycle marketing strategies to engage, convert, and retain customers", and hits goals "for MQLs, meetings, pipeline dollars, and units" across "multiple channels, product pillars, and geographies", reporting in Salesforce, Tableau and Adobe Analytics.Source
  • 04

    The digital marketing lead will own goals for "MQLs, meetings, pipeline dollars, and units" across channels, product pillars and regions. Paid traffic lands on demo forms, product tours and campaign pages that are usually judged on form fills.

    High impactLow effort First result in 1 quarter Sr. Manager

    First action

    Build a table of the top 30 paid landing pages with pipeline per page.

    How to measure it

    Pipeline per paid dollar

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Join data

      Ads, pages and opportunities.

      Sr. Manager, Digital Marketing 2 weeks

    2. 2

      Rank pages

      Pipeline per dollar.

      Sr. Manager, Digital Marketing 1 week

    3. 3

      Move budget

      Weekly.

      Sr. Manager, Digital Marketing weekly

    4. 4

      Test tours

      Against demo forms.

      Sr. Manager, Digital Marketing 1 month

    5. 5

      Report by pillar

      Data, identity, AI.

      Head of Digital Marketing monthly

    6. 6

      Share

      With product marketing.

      Sr. Manager, Digital Marketing monthly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    Sr. Manager, Digital Marketing

    Smallest test

    Rank one campaign's pages by pipeline.

    Why it works

    Join ad clicks, landing page and Salesforce opportunity value for each page and product pillar, and move budget weekly toward pages that create pipeline. Test product tours against demo forms for each pillar.

    It focuses spend on the pages that actually create revenue and shows which pillar each dollar supports.

    Risks and how to handle them

    • Long sales cycles

      Use stage-weighted pipeline.

    Evidence

    • HiringSr. Manager, Digital Marketing (Palo Alto, posted July 21, 2026, still open): leads paid media and a paid media team, builds "lifecycle marketing strategies to engage, convert, and retain customers", and hits goals "for MQLs, meetings, pipeline dollars, and units" across "multiple channels, product pillars, and geographies", reporting in Salesforce, Tableau and Adobe Analytics.Source
    • Your websiteThe identity evaluation path is a demo request page whose form says a sales representative will follow up within 48 hours; search found no public trial, free assessment or pricing for Rubrik's identity products.Source
    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source
  • 05

    The new Growth and Retention CSM will watch for "discount cliffs, adoption gaps, under-deployed licenses, sponsor turnover", and customer resilience managers have activation and usage targets. Under-deployed licenses are visible in telemetry months before renewal.

    High impactLow effort First result in 1 quarter Customer Success Manager Grow…

    First action

    Pull the accounts below 60% deployment.

    How to measure it

    Deployed share of licenses

    Now
    –
    Target
    +15 points
    By
    2 quarters

    Steps

    1. 1

      Define deployment

      Per product.

      Customer Success Manager - Growth and Retention 1 week

    2. 2

      Pull accounts

      Below 60%.

      Customer Success Operations Analyst 1 week

    3. 3

      Write report

      Customer-facing deployment report.

      Manager, Customer Resilience Management 2 weeks

    4. 4

      Open plays

      For account teams.

      Customer Success Manager - Growth and Retention monthly

    5. 5

      Track

      Deployment and renewals.

      Customer Success Manager - Growth and Retention monthly

    6. 6

      Refine

      Which plays work.

      Customer Success Manager - Growth and Retention quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Customer Success Manager Growth and Retention

    Smallest test

    Send the report to 20 accounts.

    Why it works

    Each month, list accounts below 60% deployment, send the customer a short deployment report with the next three workloads to protect, and open a play for the account team. Track deployment and renewal outcomes by cohort.

    Customers who use what they bought renew and expand, and early action is cheaper than a renewal war room.

    Risks and how to handle them

    • Customers read it as upsell

      Lead with risk reduction and their own data.

    Evidence

    • HiringCustomer Success Manager - Growth and Retention (Palo Alto and Bangalore, August 2026): builds "a standardized customer risk scoring framework", watches early risk indicators such as "discount cliffs, adoption gaps, under-deployed licenses, sponsor turnover", runs "weekly renewal risk reviews/war rooms" and "competitive threat campaigns", measured on gross and net renewal rate and save rate.Source
    • HiringManager, Customer Resilience Management (August 24, 2026): leads managers for large accounts, owning "onboarding, adoption, growth, and renewal", ensuring "product activation and usage targets are being met for all accounts" and delivering "success plans, performance benchmarking" and root-cause documents.Source
    • HiringProduct Growth team (from the Product Growth Intern post, October 1, 2026): sits in product management under the Chief Product Officer and covers "Monetization & Packaging Strategy" for "core SaaS and AI products", "Product-Led Growth & Adoption" ("analyzing product telemetry and usage patterns to reduce friction, drive feature adoption, and accelerate time-to-value"), and "Expansion & GTM Alignment" (cross-sell and upsell, packaging for new segments).Source
  • 06

    The new CXO advocacy lead will build stories that show "what the threat looked like, what recovery required, and what changed afterward", including for quarterly earnings. Identity is the fastest-growing line, and buyers want proof of how long identity recovery takes.

    High impactLow effort First result in 1 quarter Senior CXO Customer Advocacy…

    First action

    Ask customer success for identity customers who ran a recovery or test.

    How to measure it

    Opportunities using identity stories

    Now
    –
    Target
    50 a quarter
    By
    2 quarters

    Steps

    1. 1

      Find customers

      Three identity providers.

      Manager, Customer Resilience Management 2 weeks

    2. 2

      Interview

      Recovery times and impact.

      Senior CXO Customer Advocacy Manager 1 month

    3. 3

      Validate claims

      With product and Zero Labs.

      Senior CXO Customer Advocacy Manager 2 weeks

    4. 4

      Publish

      Hub, decks, earnings.

      Senior CXO Customer Advocacy Manager 2 weeks

    5. 5

      Match to deals

      Route to field.

      Senior CXO Customer Advocacy Manager ongoing

    6. 6

      Track use

      Stories per opportunity.

      Senior CXO Customer Advocacy Manager monthly

    First result
    1 quarter
    Cost
    Production costs
    Owner
    Senior CXO Customer Advocacy Manager

    Smallest test

    Publish one story.

    Why it works

    Pick three identity customers (AD, Entra ID, Okta), document time to recover identity before and after Rubrik, and publish them on the identity hub, in sales decks and in the earnings story set.

    Concrete recovery times are the proof that moves CISOs, and identity is new enough that few vendors have them.

    Risks and how to handle them

    • Customers decline to be named

      Offer anonymized stories with verified numbers.

    Evidence

    • HiringSenior CXO Customer Advocacy Manager (September 25, 2026): owns the customer story program and CXO Visionaries, "Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs"; surfaces "what the threat looked like, what recovery required, and what changed afterward"; runs "the customer story process for quarterly earnings"; works with Rubrik Zero Labs.Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source

This quarter 9

The core plays for the next three months.

  • 07

    Rubrik has 3,084 customers with $100,000+ Subscription ARR, most of them protecting data but not yet their identity providers. The monetization lead is asked to prioritize by ACV and willingness to pay, and the Product Growth team owns cross-sell.

    High impactMedium effort First result in 1 quarter Senior Manager

    First action

    Count top customers that back up domain controllers but do not own identity products.

    How to measure it

    Identity attach rate

    Now
    –
    Target
    15%
    By
    3 quarters

    Steps

    1. 1

      Size the base

      Customers protecting AD without identity products.

      Senior Manager, Identity, Product Growth & Monetization 2 weeks

    2. 2

      Design the offer

      Price and pilot.

      Senior Manager, Identity, Product Growth & Monetization 1 month

    3. 3

      In-product prompt

      For AD backup users.

      Head of Product Growth for Security 1 month

    4. 4

      Train account teams

      Attach talk track.

      Product Marketing Manager, Identity 2 weeks

    5. 5

      Launch

      Top segments first.

      Senior Manager, Identity, Product Growth & Monetization 1 month

    6. 6

      Measure

      Attach and expansion.

      Senior Manager, Identity, Product Growth & Monetization monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Manager, Identity, Product Growth & Monetization

    Smallest test

    Offer it to 30 accounts.

    Why it works

    Package an identity add-on priced as a share of the customer's existing subscription, with a fixed-length pilot and in-product prompts for customers who already back up AD servers. Track attach and expansion by segment.

    Selling to existing customers is cheaper than new logos, and identity strengthens the recovery story they already bought.

    Risks and how to handle them

    • Discounting the base

      Use a time-limited pilot, not a permanent discount.

    Evidence

    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
    • HiringProduct Growth team (from the Product Growth Intern post, October 1, 2026): sits in product management under the Chief Product Officer and covers "Monetization & Packaging Strategy" for "core SaaS and AI products", "Product-Led Growth & Adoption" ("analyzing product telemetry and usage patterns to reduce friction, drive feature adoption, and accelerate time-to-value"), and "Expansion & GTM Alignment" (cross-sell and upsell, packaging for new segments).Source
  • 08

    The $10 million Ransomware Recovery Warranty requires Enterprise customers to work with a Customer Experience Manager on recommended security practices. That checklist is also a measure of adoption.

    High impactMedium effort First result in 2 quarters Manager

    First action

    List the practices required for eligibility.

    How to measure it

    Warranty-ready share of eligible customers

    Now
    –
    Target
    80%
    By
    3 quarters

    Steps

    1. 1

      List practices

      Eligibility checklist.

      Manager, Customer Resilience Management 1 week

    2. 2

      Map to telemetry

      What the product can see.

      Head of Product Growth for Security 1 month

    3. 3

      Build score

      In-product view.

      Head of Product Growth for Security 1 quarter

    4. 4

      Use in plans

      Success plans and QBRs.

      Manager, Customer Resilience Management ongoing

    5. 5

      Track

      Score and renewals.

      Customer Success Manager - Growth and Retention monthly

    6. 6

      Refine

      Practices and guidance.

      Manager, Customer Resilience Management quarterly

    First result
    2 quarters
    Cost
    Product time
    Owner
    Manager, Customer Resilience Management

    Smallest test

    Track scores by hand for ten accounts.

    Why it works

    Show each eligible customer a warranty readiness score in the product: which practices are done, which are missing, and the next step. Use the score in success plans and renewals.

    Customers value the warranty, and a visible score turns it into a reason to adopt more of the product.

    Risks and how to handle them

    • Legal sensitivity

      Review wording with legal; the score informs, the terms govern.

    Evidence

    • Your websiteRansomware Recovery Warranty: up to $10 million in recovery incident expenses for Enterprise Edition and Enterprise Proactive Edition customers, for data protected on premises and in Rubrik-managed cloud; eligibility requires working with a Rubrik Customer Experience Manager on recommended security practices; the maximum depends on the volume of data protected.Source
    • HiringManager, Customer Resilience Management (August 24, 2026): leads managers for large accounts, owning "onboarding, adoption, growth, and renewal", ensuring "product activation and usage targets are being met for all accounts" and delivering "success plans, performance benchmarking" and root-cause documents.Source
    • HiringCustomer Success Manager - Growth and Retention (Palo Alto and Bangalore, August 2026): builds "a standardized customer risk scoring framework", watches early risk indicators such as "discount cliffs, adoption gaps, under-deployed licenses, sponsor turnover", runs "weekly renewal risk reviews/war rooms" and "competitive threat campaigns", measured on gross and net renewal rate and save rate.Source
  • 09

    The Growth and Retention CSM lists "discount cliffs" as a churn signal. Customers who bought at a large first-year discount face a jump in price at renewal.

    High impactMedium effort First result in 1 quarter Customer Success Manager Grow…

    First action

    List renewals in the next 12 months with large price increases.

    How to measure it

    Gross renewal rate for these accounts

    Now
    –
    Target
    +5 points
    By
    3 quarters

    Steps

    1. 1

      Flag accounts

      Price increase at renewal.

      Customer Success Manager - Growth and Retention 1 week

    2. 2

      Value review

      9-12 months out.

      Manager, Customer Resilience Management ongoing

    3. 3

      Offer terms

      Multi-year or expansion.

      Deal Desk ongoing

    4. 4

      Coach teams

      Objection playbook.

      Customer Success Manager - Growth and Retention 1 month

    5. 5

      Track

      Saves.

      Customer Success Manager - Growth and Retention monthly

    6. 6

      Feed pricing

      Discount policy.

      Senior Manager, Identity, Product Growth & Monetization quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Customer Success Manager Growth and Retention

    Smallest test

    Review ten upcoming renewals.

    Why it works

    Flag accounts whose renewal price will rise more than a set percentage, start value reviews 9 to 12 months out, and offer multi-year or expansion terms that smooth the increase.

    Customers who see value before the price change renew; surprises create downsell.

    Risks and how to handle them

    • Training customers to expect discounts

      Trade price for term or scope.

    Evidence

    • HiringCustomer Success Manager - Growth and Retention (Palo Alto and Bangalore, August 2026): builds "a standardized customer risk scoring framework", watches early risk indicators such as "discount cliffs, adoption gaps, under-deployed licenses, sponsor turnover", runs "weekly renewal risk reviews/war rooms" and "competitive threat campaigns", measured on gross and net renewal rate and save rate.Source
    • HiringProduct Growth team (from the Product Growth Intern post, October 1, 2026): sits in product management under the Chief Product Officer and covers "Monetization & Packaging Strategy" for "core SaaS and AI products", "Product-Led Growth & Adoption" ("analyzing product telemetry and usage patterns to reduce friction, drive feature adoption, and accelerate time-to-value"), and "Expansion & GTM Alignment" (cross-sell and upsell, packaging for new segments).Source
  • 10

    Rubrik's SaaS specialists must "build and defend positioning against SaaS-native vendors (AvePoint, CoreView, Keepit, Veeam, Druva)". Buyers of Microsoft 365 backup compare vendors online first.

    High impactMedium effort First result in 1 quarter Regional Sales Director

    First action

    Pick the two rivals met most often in SaaS deals.

    How to measure it

    SaaS comparison-page opportunities

    Now
    –
    Target
    40 a quarter
    By
    2 quarters

    Steps

    1. 1

      Pick rivals

      From deal data.

      Competitive Intelligence Lead 1 week

    2. 2

      Check facts

      Current features and pricing.

      Competitive Intelligence Lead 2 weeks

    3. 3

      Write pages

      Fair tables.

      Product Marketing Manager, Identity 2 weeks

    4. 4

      Legal review

      Claims.

      Legal 1 week

    5. 5

      Publish

      With paid search.

      Sr. Manager, Digital Marketing 1 week

    6. 6

      Refresh

      Quarterly.

      Competitive Intelligence Lead quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Regional Sales Director, SaaS Product Specialists

    Smallest test

    Publish one page.

    Why it works

    Publish fair comparison pages for Microsoft 365, Google Workspace and Salesforce backup: recovery speed, identity coverage, security, single platform with on-premises and cloud data. Use them in paid search and sales.

    High-intent comparison searches are where SaaS backup deals start, and one platform for SaaS and identity is a clear point of difference.

    Risks and how to handle them

    • Claims go stale

      Date each page.

    Evidence

    • HiringAccount Executive, SaaS Product Line Specialist (September 15, 2026): an overlay team for Microsoft 365, Google Workspace and Salesforce data protection that must "build and defend positioning against SaaS-native vendors (AvePoint, CoreView, Keepit, Veeam, Druva, and similar)" and "maximize SaaS attach and expansion within the install base"; a Regional Sales Director for SaaS Product Specialists is also open.Source
    • Competitor researchRivals' own homepages: Commvault, "Only Commvault continuously recovers and restores the data powering your enterprise and agents to a clean, trusted state"; Veeam, "Solving Impossible AI & Data Challenges". Cohesity (with the Veritas data protection business) and SaaS-native backup vendors compete in the same accounts.Source
    • HiringSr. Manager, Digital Marketing (Palo Alto, posted July 21, 2026, still open): leads paid media and a paid media team, builds "lifecycle marketing strategies to engage, convert, and retain customers", and hits goals "for MQLs, meetings, pipeline dollars, and units" across "multiple channels, product pillars, and geographies", reporting in Salesforce, Tableau and Adobe Analytics.Source
  • 11

    The new RSC-G product manager will translate FedRAMP, StateRAMP/GovRAMP and CMMC into requirements, and Rubrik is registered on SAM.gov with FedRAMP listed among its certifications. State agencies, schools and defense suppliers buy against these frameworks.

    High impactMedium effort First result in 2 quarters Senior Product Manager

    First action

    List frameworks and contract vehicles Rubrik already meets.

    How to measure it

    State, local and defense opportunities

    Now
    –
    Target
    +25%
    By
    3 quarters

    Steps

    1. 1

      Map frameworks

      Controls per framework.

      Senior Product Manager, Control Plane, RSC-G & Government 1 month

    2. 2

      List vehicles

      Contracts and resellers.

      Public Sector Sales Director 2 weeks

    3. 3

      Write pages

      By buyer type.

      Product Marketing Manager, Identity 1 month

    4. 4

      Add check

      Identity readiness offer.

      Senior Manager, Identity, Product Growth & Monetization 2 weeks

    5. 5

      Promote

      Associations and events.

      Sr. Manager, Digital Marketing quarterly

    6. 6

      Measure

      Pipeline.

      Senior Product Manager, Control Plane, RSC-G & Government monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Senior Product Manager, Control Plane, RSC G & Government

    Smallest test

    Publish one framework page.

    Why it works

    Publish pages for state and local government and defense suppliers that map each framework to Rubrik controls, list contract vehicles and resellers, and offer the identity readiness check.

    Compliance is the first filter for public buyers, and clear mapping shortens procurement.

    Risks and how to handle them

    • Long procurement cycles

      Track early pipeline stages.

    Evidence

    • HiringGovernment: a Senior Product Manager, Control Plane, RSC-G & Government (September 23, 2026) will turn "FedRAMP, StateRAMP/GovRAMP, CMMC, and FIPS" and digital-sovereignty rules into product requirements; Rubrik has an active SAM.gov registration and lists FedRAMP among its certifications.Source
    • HiringGo-to-market footprint: 48 of 148 open roles are in sales, from Tokyo (7, including a Mid Market Account Executive) and London to Paris, Riyadh, Stockholm, Germany, Sydney, Melbourne, Singapore and Mumbai; channel roles include a Channels Operations Manager, Managed Services, a Channel Development Manager for CDW, and a Senior GSI Partner Account Manager for Cognizant and TCS.Source
  • 12

    Rubrik is hiring a Channels Operations Manager for managed services and channel managers for CDW and regional partners. Mid-sized customers increasingly buy recovery as a service from partners.

    High impactMedium effort First result in 2 quarters Channels Operations Manager

    First action

    Interview five managed service partners.

    How to measure it

    MSP identity customers

    Now
    –
    Target
    100
    By
    3 quarters

    Steps

    1. 1

      Interview

      Five partners.

      Channels Operations Manager, Managed Services 2 weeks

    2. 2

      Design bundle

      Products and pricing.

      Senior Manager, Identity, Product Growth & Monetization 1 month

    3. 3

      Runbook

      Partner recovery guide.

      Cloud Architect, Product Management 1 month

    4. 4

      Co-brand check

      For partners.

      Head of Product Growth for Security 1 month

    5. 5

      Launch

      Pilot partners.

      Channels Operations Manager, Managed Services 1 month

    6. 6

      Measure

      Customers and revenue.

      Channels Operations Manager, Managed Services monthly

    First result
    2 quarters
    Cost
    Partner margins
    Owner
    Channels Operations Manager, Managed Services

    Smallest test

    Launch with one partner.

    Why it works

    Create an MSP bundle: identity recovery and SaaS backup with partner pricing, a recovery runbook and co-branded readiness checks partners can run for their clients.

    Partners reach customers that direct sales does not, and a packaged offer is easier for them to sell.

    Risks and how to handle them

    • Channel conflict

      Set clear deal registration rules.

    Evidence

    • HiringGo-to-market footprint: 48 of 148 open roles are in sales, from Tokyo (7, including a Mid Market Account Executive) and London to Paris, Riyadh, Stockholm, Germany, Sydney, Melbourne, Singapore and Mumbai; channel roles include a Channels Operations Manager, Managed Services, a Channel Development Manager for CDW, and a Senior GSI Partner Account Manager for Cognizant and TCS.Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
    • HiringAccount Executive, SaaS Product Line Specialist (September 15, 2026): an overlay team for Microsoft 365, Google Workspace and Salesforce data protection that must "build and defend positioning against SaaS-native vendors (AvePoint, CoreView, Keepit, Veeam, Druva, and similar)" and "maximize SaaS attach and expansion within the install base"; a Regional Sales Director for SaaS Product Specialists is also open.Source
  • 13

    Rubrik has a Senior GSI Partner Account Manager for Cognizant and TCS. Large enterprises often rebuild identity with an integrator after an incident.

    Medium impactMedium effort First result in 2 quarters Senior GSI Partner Account Ma…

    First action

    Agree a pilot scope with one integrator.

    How to measure it

    GSI identity opportunities

    Now
    –
    Target
    20 a quarter
    By
    3 quarters

    Steps

    1. 1

      Scope

      Joint service.

      Senior GSI Partner Account Manager 1 month

    2. 2

      Train

      Integrator teams.

      Cloud Architect, Product Management 1 month

    3. 3

      Launch

      Pilot clients.

      Senior GSI Partner Account Manager 1 quarter

    4. 4

      Co-market

      Joint content.

      Product Marketing Manager, Identity 1 quarter

    5. 5

      Track

      Opportunities.

      Senior GSI Partner Account Manager monthly

    6. 6

      Expand

      Second integrator.

      Senior GSI Partner Account Manager 2 quarters

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Senior GSI Partner Account Manager

    Smallest test

    Run one pilot.

    Why it works

    Build a joint "identity recovery readiness" service with each integrator: assessment, recovery design and tested runbook, with Rubrik as the platform. Train integrator teams.

    Integrators influence large deals, and a ready offer gives them a reason to lead with Rubrik.

    Risks and how to handle them

    • Slow integrator uptake

      Fund the first engagements.

    Evidence

    • HiringGo-to-market footprint: 48 of 148 open roles are in sales, from Tokyo (7, including a Mid Market Account Executive) and London to Paris, Riyadh, Stockholm, Germany, Sydney, Melbourne, Singapore and Mumbai; channel roles include a Channels Operations Manager, Managed Services, a Channel Development Manager for CDW, and a Senior GSI Partner Account Manager for Cognizant and TCS.Source
    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source
  • 14

    Zero Labs published "The Identity Crisis" in November 2025 from 1,625 IT and security leaders. A static report is read once; an interactive benchmark lets each visitor compare themselves.

    High impactMedium effort First result in 2 quarters Rubrik Zero Labs

    First action

    Pick the five benchmark questions.

    How to measure it

    Readers starting the check

    Now
    –
    Target
    15%
    By
    2 quarters

    Steps

    1. 1

      Pick questions

      Five benchmarks.

      Rubrik Zero Labs 2 weeks

    2. 2

      Run survey

      2026 edition.

      Rubrik Zero Labs 2 months

    3. 3

      Build benchmark

      Interactive.

      Web Experience Manager 1 month

    4. 4

      Link check

      Readiness score.

      Senior Manager, Identity, Product Growth & Monetization 2 weeks

    5. 5

      Launch

      Press and paid.

      Sr. Manager, Digital Marketing 1 month

    6. 6

      Measure

      Leads.

      Sr. Manager, Digital Marketing monthly

    First result
    2 quarters
    Cost
    Survey costs
    Owner
    Rubrik Zero Labs

    Smallest test

    Release one benchmark chart.

    Why it works

    Publish the 2026 edition with an interactive benchmark by industry and size, and invite readers to run the readiness check to see their own score next to their peers.

    Research earns press and links; a benchmark turns readers into leads.

    Risks and how to handle them

    • Survey bias

      Publish the method.

    Evidence

    • Your websiteRubrik Zero Labs published "The Identity Crisis" on November 11, 2025, a survey of 1,625 IT and security leaders on readiness to recover from identity-driven attacks.Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
    • HiringSenior CXO Customer Advocacy Manager (September 25, 2026): owns the customer story program and CXO Visionaries, "Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs"; surfaces "what the threat looked like, what recovery required, and what changed afterward"; runs "the customer story process for quarterly earnings"; works with Rubrik Zero Labs.Source
  • 15

    The digital marketing lead is asked to build lifecycle marketing to engage, convert and retain. Leads from data protection, identity and AI security need different next steps.

    Medium impactMedium effort First result in 1 quarter Sr. Manager

    First action

    Map content available per pillar.

    How to measure it

    Nurture-sourced meetings

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Map content

      Per pillar.

      Sr. Manager, Digital Marketing 1 week

    2. 2

      Build tracks

      Three pillars.

      Sr. Manager, Digital Marketing 1 month

    3. 3

      Set triggers

      Behaviour scores.

      Sr. Manager, Digital Marketing 2 weeks

    4. 4

      Route

      To sales.

      Sales Operations 1 week

    5. 5

      Test

      Subject lines and offers.

      Sr. Manager, Digital Marketing monthly

    6. 6

      Measure

      Meetings.

      Head of Digital Marketing monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Sr. Manager, Digital Marketing

    Smallest test

    Launch the identity track.

    Why it works

    Build nurture tracks per pillar with product tours, customer stories and the readiness check, and pass leads to sales on behaviour (repeat visits, tour completions). Measure meetings from each track.

    Matching content to the pillar and stage raises meetings without more paid spend.

    Risks and how to handle them

    • Over-emailing

      Cap frequency.

    Evidence

    • HiringSr. Manager, Digital Marketing (Palo Alto, posted July 21, 2026, still open): leads paid media and a paid media team, builds "lifecycle marketing strategies to engage, convert, and retain customers", and hits goals "for MQLs, meetings, pipeline dollars, and units" across "multiple channels, product pillars, and geographies", reporting in Salesforce, Tableau and Adobe Analytics.Source
    • HiringSenior CXO Customer Advocacy Manager (September 25, 2026): owns the customer story program and CXO Visionaries, "Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs"; surfaces "what the threat looked like, what recovery required, and what changed afterward"; runs "the customer story process for quarterly earnings"; works with Rubrik Zero Labs.Source
    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    Rubrik Agent Cloud now covers Observability, Identity, Runtime Security and Rewind, and the Product Growth team owns monetization and adoption for AI products. Most companies do not know how many AI agents and tool servers they run.

    High impactHigh effort First result in 3 quarters Head of Product Growth

    First action

    Define what the inventory can see read-only.

    How to measure it

    Inventory-to-opportunity rate

    Now
    –
    Target
    10%
    By
    3 quarters

    Steps

    1. 1

      Define scope

      Read-only discovery.

      Head of Product Growth for Security 1 month

    2. 2

      Build

      Inventory and report.

      Agent Cloud Engineering 1 quarter

    3. 3

      Validate

      Design partners.

      Cloud Architect, Product Management 1 month

    4. 4

      Launch

      Landing page and paid.

      Sr. Manager, Digital Marketing 1 month

    5. 5

      Route

      To specialists.

      Sales Operations 2 weeks

    6. 6

      Measure

      Pipeline.

      Head of Product Growth for Security monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Head of Product Growth for Security

    Smallest test

    Run the inventory by hand for five design partners.

    Why it works

    Offer a free, read-only inventory of agents and tool servers in an organization's cloud and SaaS estate, with a risk summary and a path to Agent Cloud. Use it as the self-serve entry for the AI line.

    An inventory answers the first question every security team has about agents and starts the relationship before budgets are set.

    Risks and how to handle them

    • Access concerns

      Read-only and transparent permissions.

    Evidence

    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source
    • HiringProduct Growth team (from the Product Growth Intern post, October 1, 2026): sits in product management under the Chief Product Officer and covers "Monetization & Packaging Strategy" for "core SaaS and AI products", "Product-Led Growth & Adoption" ("analyzing product telemetry and usage patterns to reduce friction, drive feature adoption, and accelerate time-to-value"), and "Expansion & GTM Alignment" (cross-sell and upsell, packaging for new segments).Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
  • 17

    The monetization team designs pricing for "core SaaS and AI products", and Agent Cloud now controls access per tool call. Agent volumes will grow faster than human users.

    High impactHigh effort First result in 4 quarters Senior Manager

    First action

    Model three pricing options on design partner data.

    How to measure it

    Agent Cloud expansion

    Now
    –
    Target
    130% NRR
    By
    4 quarters

    Steps

    1. 1

      Model options

      Per agent, per call, hybrid.

      Senior Manager, Identity, Product Growth & Monetization 1 month

    2. 2

      Pick pilots

      Design partners.

      Head of Product Growth for Security 1 month

    3. 3

      Run pilots

      Two quarters.

      Senior Manager, Identity, Product Growth & Monetization 2 quarters

    4. 4

      Compare

      Expansion and margin.

      Finance 1 month

    5. 5

      Decide

      Pricing model.

      Head of Product Growth for Security 1 month

    6. 6

      Roll out

      New deals.

      Senior Manager, Identity, Product Growth & Monetization 1 quarter

    First result
    4 quarters
    Cost
    Analyst time
    Owner
    Senior Manager, Identity, Product Growth & Monetization

    Smallest test

    Quote usage pricing to three prospects.

    Why it works

    Test a usage-based price for agent identity and runtime controls (per agent or per thousand tool calls) alongside a platform fee, with budget caps. Pilot with design partners and compare expansion with seat-based deals.

    Pricing that grows with agent use captures value as customers scale AI.

    Risks and how to handle them

    • Unpredictable bills

      Offer caps and committed tiers.

    Evidence

    • HiringProduct Growth team (from the Product Growth Intern post, October 1, 2026): sits in product management under the Chief Product Officer and covers "Monetization & Packaging Strategy" for "core SaaS and AI products", "Product-Led Growth & Adoption" ("analyzing product telemetry and usage patterns to reduce friction, drive feature adoption, and accelerate time-to-value"), and "Expansion & GTM Alignment" (cross-sell and upsell, packaging for new segments).Source
    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
  • 18

    Rubrik sees real identity recoveries across customers, and its new advocacy lead connects stories to earnings and media. No vendor publishes how long identity recovery actually takes.

    High impactHigh effort First result in 3 quarters Senior CXO Customer Advocacy…

    First action

    Check what recovery-time data exists in telemetry.

    How to measure it

    Citations of the benchmark

    Now
    –
    Target
    50
    By
    1 year

    Steps

    1. 1

      Find data

      Recovery times.

      Head of Product Growth for Security 1 month

    2. 2

      Privacy review

      Aggregation rules.

      Legal 1 month

    3. 3

      Analyze

      By provider and size.

      Rubrik Zero Labs 2 months

    4. 4

      Write

      Benchmark report.

      Senior CXO Customer Advocacy Manager 1 month

    5. 5

      Launch

      Press and analysts.

      PR Lead 1 month

    6. 6

      Use in sales

      Decks and check.

      Product Marketing Manager, Identity ongoing

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Senior CXO Customer Advocacy Manager

    Smallest test

    Publish one statistic.

    Why it works

    Publish an annual benchmark of anonymized identity recovery times by provider and environment size, with the practices that shorten them. Use it in the readiness check and analyst briefings.

    Original data makes Rubrik the reference for identity recovery and supports the warranty and readiness messages.

    Risks and how to handle them

    • Small samples

      Show ranges and counts.

    Evidence

    • HiringSenior CXO Customer Advocacy Manager (September 25, 2026): owns the customer story program and CXO Visionaries, "Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs"; surfaces "what the threat looked like, what recovery required, and what changed afterward"; runs "the customer story process for quarterly earnings"; works with Rubrik Zero Labs.Source
    • News coverageSecond quarter of fiscal 2027 (to July 31, 2026): Subscription ARR $1.66 billion, up 33%; Cloud ARR $1.48 billion, up 39%; revenue $427.3 million, up 38%; 3,084 customers with $100,000+ Subscription ARR, up 23%. Identity: the acquisition of Strata.io, Identity Roll Forward (rebuilds identity services after an attack while keeping legitimate changes) and Identity Continuity (fails over to a secondary identity provider). Rubrik Agent Cloud now has four pillars: Observability, Identity, Runtime Security and Rewind.Source
    • Your websiteRubrik Zero Labs published "The Identity Crisis" on November 11, 2025, a survey of 1,625 IT and security leaders on readiness to recover from identity-driven attacks.Source

Wildcards 4

Unexpected experiments, each with a cheap way to test it.

  • 19

    Rubrik's channel has 645 videos and 19.3 million views but under 10,000 subscribers, so most viewers do not come back. Practitioners want short, hands-on recovery walk-throughs.

    Medium impactLow effort First result in 1 quarter Product Marketing Manager

    First action

    Script the first three labs.

    How to measure it

    Channel subscribers

    Now
    –
    Target
    +50%
    By
    3 quarters

    Steps

    1. 1

      Script

      Three labs.

      Product Marketing Manager, Identity 2 weeks

    2. 2

      Record

      Lab environment.

      Cloud Architect, Product Management 2 weeks

    3. 3

      Publish

      Weekly.

      Product Marketing Manager, Identity weekly

    4. 4

      Playlists

      By task.

      Product Marketing Manager, Identity 1 week

    5. 5

      Link check

      In descriptions.

      Sr. Manager, Digital Marketing 1 week

    6. 6

      Measure

      Subscribers and leads.

      Sr. Manager, Digital Marketing monthly

    First result
    1 quarter
    Cost
    Production time
    Owner
    Product Marketing Manager, Identity

    Smallest test

    Publish one lab.

    Why it works

    Produce a series of five-minute "recover it" labs (an Entra ID tenant, an Okta org, an AD forest) with the readiness check in every description, and organize the channel into playlists by task.

    Practical labs earn subscriptions and reach the admins who run evaluations.

    Risks and how to handle them

    • Low views

      Promote in the community and newsletters.

    Evidence

    • YouTubeRubrik's YouTube channel: 645 videos, 9,730 subscribers and 19.3 million views.Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
    • Your websiteIdentity pages as indexed by search: /products/identity-security (titled "Ensure business continuity with identity resilience"), /products/identity-resilience, /products/okta-resilience and /idac (Roll Forward and Identity Continuity); the navigation lists Identity Resilience, Identity Recovery and Okta Backup & Recovery as separate items.Source
  • 20

    CXO Visionaries is an invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs and CTOs. Executives rarely practise identity recovery together.

    Medium impactLow effort First result in 2 quarters Senior CXO Customer Advocacy…

    First action

    Design one tabletop scenario.

    How to measure it

    Members attending drills

    Now
    –
    Target
    60%
    By
    2 quarters

    Steps

    1. 1

      Design scenario

      Identity provider outage.

      Rubrik Zero Labs 1 month

    2. 2

      Invite

      Members.

      Senior CXO Customer Advocacy Manager 2 weeks

    3. 3

      Run

      Virtual drill.

      Senior CXO Customer Advocacy Manager 1 day

    4. 4

      Debrief

      Lessons.

      Senior CXO Customer Advocacy Manager 2 weeks

    5. 5

      Share

      Newsletter.

      Senior CXO Customer Advocacy Manager 1 month

    6. 6

      Feed product

      Needs.

      Senior Manager, Identity, Product Growth & Monetization quarterly

    First result
    2 quarters
    Cost
    Event costs
    Owner
    Senior CXO Customer Advocacy Manager

    Smallest test

    Run one drill.

    Why it works

    Run a twice-yearly tabletop drill where members walk through an identity provider outage and recovery, with Zero Labs threat context. Share lessons in the newsletter.

    Hands-on drills create value for members and reveal real needs for the product team.

    Risks and how to handle them

    • Executives too busy

      Keep it to 90 minutes.

    Evidence

    • HiringSenior CXO Customer Advocacy Manager (September 25, 2026): owns the customer story program and CXO Visionaries, "Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs"; surfaces "what the threat looked like, what recovery required, and what changed afterward"; runs "the customer story process for quarterly earnings"; works with Rubrik Zero Labs.Source
    • Your websiteRubrik Zero Labs published "The Identity Crisis" on November 11, 2025, a survey of 1,625 IT and security leaders on readiness to recover from identity-driven attacks.Source
  • 21

    Rubrik is hiring seven sales roles in Tokyo, including a Mid Market Account Executive, and Japanese mid-market buyers expect local-language proof.

    Medium impactLow effort First result in 2 quarters Regional Marketing Director

    First action

    Ask the Tokyo team for their top three objections.

    How to measure it

    Tokyo identity opportunities

    Now
    –
    Target
    +30%
    By
    3 quarters

    Steps

    1. 1

      Collect objections

      Tokyo team.

      Regional Marketing Director, APJ 1 week

    2. 2

      Localize check

      Japanese report.

      Head of Product Growth for Security 1 month

    3. 3

      Find stories

      Two customers.

      Senior CXO Customer Advocacy Manager 2 months

    4. 4

      Subtitle labs

      Japanese.

      Product Marketing Manager, Identity 1 month

    5. 5

      Partner launch

      Local partners.

      Channels Operations Manager, Managed Services 1 quarter

    6. 6

      Measure

      Pipeline.

      Regional Marketing Director, APJ monthly

    First result
    2 quarters
    Cost
    Localization costs
    Owner
    Regional Marketing Director, APJ

    Smallest test

    Translate the readiness checklist.

    Why it works

    Publish Japanese identity recovery content: a localized readiness check, two Japanese customer stories and recovery labs with Japanese subtitles. Run them through local partners.

    Local proof helps a growing sales team open mid-market accounts.

    Risks and how to handle them

    • Translation quality

      Review with local sellers.

    Evidence

    • HiringGo-to-market footprint: 48 of 148 open roles are in sales, from Tokyo (7, including a Mid Market Account Executive) and London to Paris, Riyadh, Stockholm, Germany, Sydney, Melbourne, Singapore and Mumbai; channel roles include a Channels Operations Manager, Managed Services, a Channel Development Manager for CDW, and a Senior GSI Partner Account Manager for Cognizant and TCS.Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
  • 22

    Rubrik sells Foundation, Business and Enterprise editions, with the warranty only on Enterprise, but buyers must ask sales to understand the difference.

    Medium impactLow effort First result in 1 quarter Senior Manager

    First action

    Agree the five questions with sales.

    How to measure it

    Picker-to-meeting rate

    Now
    –
    Target
    10%
    By
    2 quarters

    Steps

    1. 1

      Agree questions

      With sales.

      Senior Manager, Identity, Product Growth & Monetization 1 week

    2. 2

      Map editions

      Features and warranty.

      Product Marketing Manager, Identity 1 week

    3. 3

      Build picker

      Web form.

      Web Experience Manager 2 weeks

    4. 4

      Route

      Results to sales.

      Sales Operations 1 week

    5. 5

      Test

      Against demo form.

      Sr. Manager, Digital Marketing 1 month

    6. 6

      Measure

      Meetings.

      Senior Manager, Identity, Product Growth & Monetization monthly

    First result
    1 quarter
    Cost
    Development time
    Owner
    Senior Manager, Identity, Product Growth & Monetization

    Smallest test

    Publish a static edition comparison first.

    Why it works

    Publish an edition picker: answer five questions about environment and recovery needs and see the recommended edition, the warranty eligibility and the add-ons that fit (identity, SaaS). Keep prices on request.

    Clear packaging reduces back-and-forth in early calls and supports the monetization team's packaging work.

    Risks and how to handle them

    • Oversimplifies

      Show it as a starting point.

    Evidence

    • Your websiteRansomware Recovery Warranty: up to $10 million in recovery incident expenses for Enterprise Edition and Enterprise Proactive Edition customers, for data protected on premises and in Rubrik-managed cloud; eligibility requires working with a Rubrik Customer Experience Manager on recommended security practices; the maximum depends on the volume of data protected.Source
    • HiringSenior Manager, Identity, Product Growth & Monetization (Palo Alto, posted October 22, 2026), reporting to the Head of Product Growth for Security: "Identity is Rubrik's fastest growing line of business and a key strategic growth vector"; the role will "drive business model strategy for Identity and new markets & execute GTM growth motions", "validate addressable market size", "prioritize features based on ACV potential and willingness pay" and set pricing and packaging.Source
    • HiringProduct Growth team (from the Product Growth Intern post, October 1, 2026): sits in product management under the Chief Product Officer and covers "Monetization & Packaging Strategy" for "core SaaS and AI products", "Product-Led Growth & Adoption" ("analyzing product telemetry and usage patterns to reduce friction, drive feature adoption, and accelerate time-to-value"), and "Expansion & GTM Alignment" (cross-sell and upsell, packaging for new segments).Source

03

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 26, 2026, and cites them throughout. Rubrik did not commission, review or endorse it, and Programmable is not affiliated with Rubrik. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Rubrik runs its business.

Something wrong, or do you represent Rubrik? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Readiness check scoping, the identity hub, the homepage layout fix, pipeline-scored landing pages, deployment plays and the first identity customer stories.

  2. Days 31 to 6013 ideas

    Identity attach offer, warranty readiness score, discount-cliff plays, SaaS comparison pages, government pages, MSP and integrator packages, the Identity Crisis benchmark and pillar nurture; YouTube labs, executive drills, Japanese proof and the edition picker.

  3. Days 61 to 903 ideas

    Commit to the Agent Cloud inventory, usage-based agent pricing and a public recovery-time benchmark.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value fast, clean recovery after ransomware. The most cited problem: identity systems as a single point of failure.

  • One platform for data, identity and SaaS
  • Complex packaging and editions
  • In their words: “cyber resilience”

Market

Competitive landscape

4 competitors compared: Commvault, Cohesity, Veeam and Semperis.

  • Gap to exploit: Self-serve identity recovery assessment from a platform vendor
  • Commvault: Legacy perception
  • Cohesity: Integration of two product lines

Hiring signals

Rubrik is building product-led growth and monetization around identity, its fastest-growing line (ideas 1, 2, 7, 22), with a Product Growth team for packaging, adoption and cross-sell (ideas 7, 16, 17).

  • Senior Manager, Identity, Product Growth & Monetization: Identity is the fastest-growing line. Ideas 1, 2, 7, 22.
  • Product Growth Intern (MBA), Summer 2027: Monetization, product-led adoption and cross-sell. Ideas 16, 17.
  • Customer Success Manager - Growth and Retention: Under-deployed licenses and discount cliffs. Ideas 5, 9.

From the team that wrote this playbook

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