The homepage now sells "The computer built for agents doing 99% of the work." to founders, engineers, lawyers and investors, and the invite form asks people to pick Founder, Engineer, Sales, Legal or Finance. A new user who opens the help centre reads something else. "What is Vesence?" says it is "an AI assistant for legal, commercial, and business document work". The setup guide says sign-in is "the same login you already use for Microsoft 365" and lists "A Microsoft 365 work account" as a requirement, without mentioning invites or invite codes. The FAQ says workspace files are "stored locally in your browser", while the homepage describes a computer in the cloud. A founder or engineer who just got an invite can easily conclude the product is not for them, or that the data story contradicts itself, before their first task runs.
First action
Put "What is Vesence?" and the homepage side by side and list every sentence that no longer matches.
How to measure it
Invite-to-first-task rate (24h)
- Now
- –
- Target
- +25%
- By
- 60 days
Steps
Audit the gaps
Compare the 18 help articles with the homepage, Vesence 2.0 and Desktops posts and the enterprise page; tag each article computer, firms or both.
Growth Engineer 1 day
Split the entry points
Two landing cards on /support: "Vesence computer" and "Vesence for firms (Microsoft 365)".
Growth Engineer 1 day
Rewrite the three core articles
What is Vesence?, Setup & access (add invite codes and supported accounts) and the security FAQ answers.
Head of Marketing 3 days
Check the facts with engineering
Where files and chats live in each mode, which sign-ins work, what the cloud desktop can reach.
Member of Technical Staff 1 day
Add dates
A "Last updated" date on every article; flag anything older than the 2.0 launch.
Growth Engineer 2 hours
Link from the first touch
Invite email, first-login screen and demo follow-up point to the matching starting point.
Growth Engineer 1 day
Measure
Invite-to-first-task rate before and after, by role picked on the invite form.
Growth Engineer weekly
Why it works
Split the help centre into two clear starting points: "Vesence computer" (invite or individual access: how to redeem an invite code, which accounts work, what runs in the cloud desktop, how agents, Desktops and the terminal work) and "Vesence for firms" (the Microsoft 365 add-ins, admin deployment, SharePoint and iManage). Rewrite "What is Vesence?", "Setup & access" and the FAQ's security answers so they match the homepage and the enterprise page, and add a dated "Last updated" line. Link the right starting point from the invite email and the first-login screen.
Activation drops when the first help page contradicts the pitch. The product has changed fast (Vesence 2.0 in August, Desktops in September), and the help centre is where new users and security reviewers check what is true. Fixing it costs days and protects every invite and demo that the new GTM hires generate.
Ready to use
ChecklistHelp centre alignment list
[ ] /support split: "Vesence computer" and "Vesence for firms" [ ] "What is Vesence?" opens with the homepage promise, then both ways to use it [ ] Setup & access: invite codes, supported sign-ins, what an individual needs [ ] FAQ: one consistent answer on where files and chats live in each mode [ ] Desktops, Projects, Agents and terminal explained for new users [ ] "Last updated" date on all 18 articles [ ] Old URLs redirected, not deleted [ ] Invite email and first-login screen link to the right start
Risks and how to handle them
Firm customers lose the Microsoft 365 guidance they rely on
Keep every add-in article; only move it under "Vesence for firms" and redirect old URLs.
Security wording changes alarm existing buyers
Have the security owner approve the new data answers and note what changed and when.
Evidence
- Your websiteHelp centre, "What is Vesence?": "Vesence is an AI assistant for legal, commercial, and business document work." and "It works like a junior colleague in a digital workspace." The article does not mention the cloud desktops or terminal that the homepage sells.Source
- Your websiteSetup & access guide: sign-in is "the same login you already use for Microsoft 365", "There is no separate Vesence password", and the requirements list "A Microsoft 365 work account"; the guide never mentions invites or invite codes.Source
- Your websiteFAQ (88 questions): "Your Workspace files are stored locally in your browser, not in Vesence-owned file storage"; chats are kept in the user's local working environment; no answers on pricing, invites or trials; the Office add-ins are desktop-only.Source
- Your websiteHomepage: H1 "The computer built for agents doing 99% of the work."; sections for Founders, Engineers, Lawyers and Investors; CTAs "Request an invite" and "Book a 15-minute demo"; no pricing and no customer logos; the eight testimonials are posts on X, mostly from investors and other founders (one reads "Your demo is maximum mogging", May 7, 2025); a footer link to "Use invite code".Source
- Your websiteRequest an invite page: Vesence is invite-only; the form asks for an email, a role (Founder, Engineer, Sales, Legal, Finance or Other) and "What would you love to build?"; it says the team will be in touch but gives no timing, price or next step.Source