The homepage says "Over 15,000 Happy Customers", but the reviews do not show it. Of 40 product pages we sampled, only 13 had any review, and all 40 together had 27 reviews; the best-reviewed item, the Honeycomb Beanie, has 8. The store's Judge.me settings hide the star badges on collection pages and the homepage, and the product markup sent to Google has no rating, so shoppers browsing beanies see no stars anywhere.
First action
Turn on the collection badge and the post-delivery review email today.
How to measure it
Products with reviews
- Now
- –
- Target
- 50% of catalogue
- By
- 90 days
Steps
Badges on
Judge.me stars on collection and homepage grids.
E-commerce and Email Manager 1 hour
Rating in markup
Judge.me rich snippet setting or theme markup.
E-commerce and Email Manager 2 hours
Request email
10 days after delivery, 14 for made-to-order knits.
E-commerce and Email Manager 1 day
Photo reward
Discount for photo reviews.
Founder and Owner 1 day
In-store QR
On hang tags and the till.
Retail Store Manager 1 week
Past buyers
One-off request to last year's customers.
E-commerce and Email Manager 1 week
Feature photos
Best photo reviews on product pages and Instagram.
Social Media Lead weekly
Run this outreach. The sequence sent for you: addresses found and verified, replies routed to your CRM. Usually live within days.
Book a working sessionWhy it works
Turn on Judge.me star badges for collection and homepage grids, add the rating to product structured data, and set up an automatic review request 10 days after delivery (14 for made-to-order knits) with a small reward for photo reviews (for example 10% off the next order). Import any Google reviews of the Old Town shop, and ask in-store buyers by QR code on the hang tag.
Handmade goods sell on trust in the maker, and reviews with photos of real people in the beanies do that better than any banner. Stars on the grid also lift click-through from collection pages.
Ready to use
EmailReview request (knits)
Subject: How's your Akinz beanie?
Hi {first_name},
Your {product} was knitted on our vintage machines in the back of our Old Town Fort Collins shop. We'd love to see it out on your adventures.
Leave a review with a photo and we'll send you 10% off your next order.
[Write a review]
Thanks for supporting handmade,
The Akinz crewRisks and how to handle them
Review fatigue
One request plus one reminder only.
Rewards bias
Reward any honest review, not only positive ones.
Evidence
- Your websiteReviews: we opened 40 randomly chosen product pages; 13 had any Judge.me review and the 40 had 27 reviews between them (top: Honeycomb Beanie, 8 reviews, 4.5 stars; Ahab Knitted Beanie, 5 reviews). Judge.me's star badges are switched off in the store's settings on product, collection and homepage templates (the beanies collection page shows no stars), and the product structured data carries price and stock but no rating.Source
- Your websiteHomepage (checked October 20, 2026): title "Fort Collins Clothing: T-Shirts & Hats | Handmade Colorado Apparel"; trust bar "30 Day Returns & Exchanges", "Over 15,000 Happy Customers", "Packed by the Hands that Made It"; free shipping over $75; "15% OFF your First Order when you join our Email List"; a "Say Hello to Beanie Season - Handmade by us" row of beanies from $22 to $44.Source
- Your websiteCatalogue (Shopify product feed, October 20, 2026): 421 products in 93 collections: 136 tees, 54 hats, 49 beanies (median $34), 30 stickers, 25 sweatshirts and hoodies, 16 towels, 15 journals, 15 onesies, plus art prints, jewellery and drinkware; prices from $4 to $100 (median $30); 18 products fully sold out, including the Classic Colorado Hoodie and Fort Collins Sunset Rope Hat; 30 products tagged as gifts.Source
- Your websiteAhab Knitted Beanie ($32): "handmade in Fort Collins, Colorado", 100% acrylic, "Handmade to order in Colorado. Please allow up to 5 days to ship if listed as out of stock"; "In Stock Items Ship within 1 Business Day"; colour options include "Surprise Me/Custom". The site's Organization markup lists seven empty "sameAs" social links.Source