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  • Plan
  • Roadmap
  • Research

On this page

  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 2
  • How we can help
Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. ARB Interactive
ARB Interactive logo

growth playbook · Oct 23, 2026

arbinteractive.com (opens in a new tab)

ARB Interactive growth playbook

Diagnosis

ARB Interactive combines Modo, Modo Boxes and Publishers Clearing House, and its hiring shows where growth will come from: a lifecycle lead to rebuild PCH's membership program in Klaviyo, a founding creator lead, a first head of fulfillment for Boxes and engineers working on SEO and performance.

The quickest gains are in membership retention, starting at the first full-price renewal after a half-price month, and in tidying the PCH store and its AI-assistant files. Then come onboarding, pack-to-membership upgrades, referrals, a creator program with compliance designed in, proactive shipping updates and a sports-card range for Boxes.

The bigger bets are playable game pages for search, a monthly value statement and a corporate newsroom. This is a regulated, age-gated category: every idea keeps the free method of entry visible, avoids odds language and goes through Legal.

Growth Score

6/10

Biggest Opportunity

Keep more of the members PCH already acquires: renewal, onboarding and value statements built in Klaviyo by the new lifecycle lead.

Biggest Risk

Sweepstakes and social casino rules are under regulatory scrutiny and vary by state, so marketing that is fast but loose (creator posts, odds language, stale promotions) carries legal and reputational risk.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Plan for the first full-price renewal: the half-price first month means month two doubles

    Pull month-one to month-two retention by plan for the last three cohorts.

    High impact First result in 1 month
  2. 2

    Clean up the PCH store: 8 empty collections, a test page and a copied product are in the sitemap

    List every collection with no available products.

    Medium impact First result in 1 week
  3. 3

    Update the AI-assistant summary: pch.com/pages/llms still describes "PCH Shopping" on the old domain

    Replace the old domain on the llms page.

    Medium impact First result in 2 weeks

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 1Big bets · 8Fill-ins · 9Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    PCH's current offer gives new members 50% off the first month, so the first renewal is the moment the price doubles: a Diamond member goes from $75 to $150, a Silver member from $5 to $10. The lifecycle hire is asked to build onboarding, churn prevention, cancellation and upgrade flows in Klaviyo from scratch. The public pages show only "Cancel Anytime"; none mention moving to a lower plan instead of leaving.

    High impactMedium effort First result in 1 month Senior Lifecycle & Retention…

    First action

    Pull month-one to month-two retention by plan for the last three cohorts.

    How to measure it

    First-renewal retention

    Now
    –
    Target
    +15%
    By
    1 quarter

    Steps

    1. 1

      Baseline

      First-renewal retention by plan and offer.

      Data Analyst 3 days

    2. 2

      Map the moment

      Renewal date, price, what each plan used.

      Senior Lifecycle & Retention Marketing Manager 2 days

    3. 3

      Write the flow

      Pre-renewal value email and SMS.

      Senior Lifecycle & Retention Marketing Manager 1 week

    4. 4

      Add a lower-plan option

      In the email and the cancel step.

      Fullstack Software Engineer 1 week

    5. 5

      Legal review

      Clear renewal terms; no odds language.

      Legal & Compliance 3 days

    6. 6

      Launch in Klaviyo

      With a holdout group.

      Senior Lifecycle & Retention Marketing Manager 2 days

    7. 7

      Measure

      Retention, downgrades, refunds, chargebacks.

      Data Analyst monthly

    First result
    1 month
    Cost
    Staff time and Klaviyo
    Owner
    Senior Lifecycle & Retention Marketing Manager

    Smallest test

    Send the pre-renewal email to one week's renewing Silver and Gold members with a holdout.

    Why it works

    Build the first Klaviyo flow around that renewal. Seven days before it, send each member what they used in month one (entries received, Play & Earn multiplier, cash back earned, merch discount), the renewal price and date, and a one-click option to switch to a lower plan. In the cancellation step, offer the lower plan first. After cancellation, start a win-back sequence timed to the next giveaway. Legal reviews the wording so renewal terms are clear and nothing implies better odds.

    Introductory discounts lift sign-ups and then lose many members at the first full charge; a clear reminder with the value received and a cheaper plan keeps a share of them and reduces chargebacks.

    Ready to use

    EmailPre-renewal email outline

    Subject: Your PCH membership renews on {date}
    
    Your first month at a glance:
    - {entries} automatic entries into {n} giveaways
    - {multiplier}x Play & Earn rewards
    - ${cashback} cash back earned
    
    On {date} your {plan} plan renews at ${price} a month.
    Prefer a smaller plan? Switch to {lower_plan} at ${lower_price} in one click.
    
    No purchase is necessary to enter or win. See Official Rules.

    Risks and how to handle them

    • Downgrades cut revenue

      Compare against the holdout; a downgraded member is worth more than a cancelled one.

    • Reminder raises cancellations

      Test the timing; clear terms reduce disputes either way.

    Evidence

    • PCH websitepch.com memberships: Silver $10 a month (500 automatic entries), Gold $25 (2,000), Platinum $60 (6,000), Diamond $150 (20,000), each with play multipliers, merch discounts, Quick Pack discounts and a share of cash back; the current offer is 50% off the first month; one-time Quick Packs cost $20 to $300; "Secure Payment | Cancel Anytime | Instant Entry".Source
    • PCH websiteCancellation policy: subscriptions "automatically renew on the same day each month ... at the then-current monthly rate"; members "may cancel or change your subscription at any time" using "the link included in your order confirmation email or in your Member Dashboard". No public page describes pausing or moving to a lower plan.Source
    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
    • PCH websiteCashBack benefit (members only): cash back at "900+ retailers", shown with an illustrative earnings example; the share of cash back paid out rises from 45% (Silver) to 100% (Platinum and Diamond).Source
  • 02

    pch.com's sitemap lists 20 collections, but 8 return no products, including "members-merch", "electronics" and "home-kitchen". It also lists a "form-kitchen-sink" test page, a product whose URL ends in "-copy", and a news blog with no articles. Visitors from search or the menu land on empty shelves.

    Medium impactLow effort First result in 1 week Fullstack Software Engineer

    First action

    List every collection with no available products.

    How to measure it

    Empty or test URLs listed

    Now
    –
    Target
    0
    By
    2 weeks

    Steps

    1. 1

      List

      Empty collections, test pages, duplicates.

      Fullstack Software Engineer 2 hours

    2. 2

      Decide

      Fill, hide or remove each.

      Head of Fulfillment and Merchandising 1 day

    3. 3

      Unpublish

      Test page and duplicate.

      Fullstack Software Engineer 1 hour

    4. 4

      Fix navigation

      Menus only link to stocked collections.

      Fullstack Software Engineer 2 hours

    5. 5

      Blog decision

      Publish or remove from sitemap.

      Senior Lifecycle & Retention Marketing Manager 1 day

    6. 6

      Weekly check

      Alert on empty collections.

      Fullstack Software Engineer 1 day

    First result
    1 week
    Cost
    $0
    Owner
    Fullstack Software Engineer

    Smallest test

    Hide the empty collections today.

    Why it works

    Unpublish or hide the empty collections and the test page, merge or remove the duplicate product, and either publish the news blog or take it out of the sitemap. Add a weekly check that flags any collection with no products.

    Empty pages look like a shop winding down to the members PCH wants to keep, and they waste crawl attention.

    Risks and how to handle them

    • Hidden members-only items

      Keep members-merch but hide it from logged-out visitors and the sitemap.

    Evidence

    • PCH websitepch.com runs on Shopify: 162 products, 113 of them from the print-on-demand vendor Printful; the sitemap lists 20 collections, of which 8 return no products (including members-merch, electronics, home-kitchen and outdoor); it also lists a "form-kitchen-sink" page, a product whose URL ends in "-copy", and a news blog with no articles (checked October 22, 2026).Source
  • 03

    PCH publishes a page for AI assistants and an agents.md with careful compliance rules, which few companies do. But the llms page still calls the store "PCH Shopping", points every link to www.pchshopping.com, and lists a plan URL that is no longer the real one; agents.md says its values are from July 6, 2026.

    Medium impactLow effort First result in 2 weeks Fullstack Software Engineer

    First action

    Replace the old domain on the llms page.

    How to measure it

    Correct answers to 10 test questions

    Now
    –
    Target
    9 of 10
    By
    1 quarter

    Steps

    1. 1

      Fix URLs

      pch.com everywhere.

      Fullstack Software Engineer 1 hour

    2. 2

      Rewrite summary

      Current name and model.

      Senior Lifecycle & Retention Marketing Manager 2 hours

    3. 3

      Legal review

      Same rules as agents.md.

      Legal & Compliance 1 day

    4. 4

      Automate

      Regenerate on config changes.

      Fullstack Software Engineer 1 week

    5. 5

      Test

      Ask three assistants ten questions.

      Data Analyst 1 day

    6. 6

      Repeat

      Monthly.

      Data Analyst monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Fullstack Software Engineer

    Smallest test

    Fix the domain on the llms page today.

    Why it works

    Rewrite the llms page from the same source as agents.md: current name, pch.com URLs, the memberships page, Official Rules and the free method of entry. Regenerate both on every pricing or giveaway change, not by hand.

    Assistants quote these files directly; outdated names and URLs lead to wrong answers about a regulated product.

    Risks and how to handle them

    • Assistants keep old answers

      Also fix any old pages they cite.

    Evidence

    • PCH websitepch.com/pages/llms, the summary written for AI assistants, describes "PCH Shopping" and points every link at www.pchshopping.com (which redirects to pch.com), including a "/pages/all-plans" URL; pch.com/agents.md says its values are "current as of July 6, 2026".Source
    • PCH websitepch.com/agents.md tells assistants: "Never tell a user that paying 'improves their odds' or 'chances of winning.'" The memberships page itself says "the more entries you get, the more chances you'll have to win."Source
    • PCH websitePCH FAQ: "No purchase is ever necessary to enter or win any of our giveaways", with a free alternate method of entry in each giveaway's Official Rules; entrants must be legal US residents aged 21 or older.Source
  • 04

    pch.com still hosts a page offering PCH customers who join Modo Casino entries into the "PCH Summer SuperPrize", live in late October. It says "Must be 18+ (21+ where required)", while PCH entry requires 21+. A visitor arriving from an old email meets a season that has passed and two different age rules.

    Medium impactLow effort First result in 2 weeks Senior Lifecycle & Retention…

    First action

    Confirm the promotion's end date in its Official Rules.

    How to measure it

    Expired promotions still live

    Now
    –
    Target
    0
    By
    1 month

    Steps

    1. 1

      Check rules

      End date and eligibility.

      Legal & Compliance 1 day

    2. 2

      Decide

      Redirect, remove or refresh.

      Senior Lifecycle & Retention Marketing Manager 1 day

    3. 3

      Align age wording

      One rule across both brands.

      Legal & Compliance 2 days

    4. 4

      Add expiry

      End date on every promo page.

      Fullstack Software Engineer 1 week

    5. 5

      Audit

      All promo pages on both sites.

      Senior Lifecycle & Retention Marketing Manager 2 days

    6. 6

      Repeat

      Monthly promo audit.

      Senior Lifecycle & Retention Marketing Manager monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Senior Lifecycle & Retention Marketing Manager

    Smallest test

    Redirect the summer page if the promotion has ended.

    Why it works

    Check whether the offer is still running. If not, redirect the page to the current offer or remove it; if it is, rename it and use one age rule that satisfies both brands' terms. Add an end date to every promotion page so it expires automatically.

    Stale promotions confuse customers and invite complaints; expiry dates stop it happening again.

    Risks and how to handle them

    • Links in old emails

      Redirect to the current offer rather than a 404.

    Evidence

    • PCH websitepch.com/pages/modo-special-promotion, live on October 22, 2026, still offers PCH customers who join Modo Casino "1,000 entries into the PCH Summer SuperPrize" plus a Gold Coin and Sweeps Coin welcome bonus, with "Must be 18+ (21+ where required)"; the PCH FAQ sets PCH eligibility at 21 or older.Source
    • PCH websitePCH FAQ: "No purchase is ever necessary to enter or win any of our giveaways", with a free alternate method of entry in each giveaway's Official Rules; entrants must be legal US residents aged 21 or older.Source
  • 05

    modo.us serves no readable text or headings before JavaScript runs, and its rules, privacy and responsible-social-play pages reuse the homepage title and description about slots and sweepstakes prizes. The engineer being hired is asked to optimise for SEO and accessibility.

    Medium impactMedium effort First result in 1 month Fullstack Software Engineer

    First action

    Write unique titles for the ten sitemap pages.

    How to measure it

    Sitemap pages with unique titles

    Now
    –
    Target
    10 of 10
    By
    1 month

    Steps

    1. 1

      Write titles

      Ten pages.

      Brand Lead 1 day

    2. 2

      Server-render

      Text and headings on public pages.

      Fullstack Software Engineer 1 week

    3. 3

      Accessibility check

      Headings, contrast, landmarks.

      Fullstack Software Engineer 2 days

    4. 4

      Legal review

      Rules and responsible-play wording.

      Legal & Compliance 2 days

    5. 5

      Submit sitemap

      Search Console.

      Fullstack Software Engineer 1 hour

    6. 6

      Check

      Indexed titles after two weeks.

      Fullstack Software Engineer 2 weeks

    First result
    1 month
    Cost
    Engineering time
    Owner
    Fullstack Software Engineer

    Smallest test

    Fix the responsible-social-play page first.

    Why it works

    Render titles, descriptions and the main text on the server for the public pages (rules, responsible social play, privacy, promotions, Modo Boxes), give each a unique title and an H1, and keep the play pages blocked as they are.

    Regulators, app reviewers, parents and journalists look for these pages first; clear, findable rules and responsible-play pages build trust.

    Risks and how to handle them

    • Attracting under-age or out-of-state visitors

      Keep age and location checks on every play path.

    Evidence

    • Modo websitemodo.us lists 10 URLs in its sitemap; its pages serve no readable text or H1 before JavaScript runs, and the rules, privacy and responsible-social-play pages carry the homepage's title and description ("Thousands of Free To Play Games including Slots, Blackjack, Roulette and more with Huge Sweepstakes Prizes").Source
    • HiringFullstack Software Engineer (posted October 22, 2026): ARB Interactive is "the team behind Modo Casino, one of the top Social+ platforms in the US", founded 2022 with "nearly 200 team members"; the role covers "game lobbies, authentication, promotions, and payment integrations" and asks to "Optimize for performance, accessibility, SEO, and responsiveness", with A/B testing experience.Source
    • Your websitearbinteractive.com: "30MM+ Americans entertained", "$1B+ in prizes given out", "200+ U.S. team members"; brands Modo ("America's Super Gaming App"), Modo Boxes and Publishers Clearing House; a "Leaders in Responsible Social Gaming" section; a contact form plus info@ and press@ addresses; no newsroom, and the footer Privacy Policy link goes to modo.us/privacy.Source
  • 06

    Google's phone test scores arbinteractive.com 52/100: the main content appears after 4.9 seconds and an embedded YouTube player is about 1.97 MB of the 3 MB page. Real visitors do pass Core Web Vitals, so this matters most for first impressions on slow phones, including candidates and press.

    Low impactLow effort First result in 1 week Fullstack Software Engineer

    First action

    Swap the embed for a click-to-load thumbnail.

    How to measure it

    Mobile performance score

    Now
    –
    Target
    80+
    By
    2 weeks

    Steps

    1. 1

      Swap embed

      Click-to-load thumbnail.

      Fullstack Software Engineer 2 hours

    2. 2

      Compress hero

      Modern image formats.

      Fullstack Software Engineer 1 hour

    3. 3

      Defer scripts

      Non-critical ones.

      Fullstack Software Engineer 2 hours

    4. 4

      Add share image

      Social preview.

      Brand Lead 1 hour

    5. 5

      Retest

      PageSpeed mobile.

      Fullstack Software Engineer 15 minutes

    6. 6

      Monitor

      Quarterly.

      Fullstack Software Engineer quarterly

    First result
    1 week
    Cost
    $0
    Owner
    Fullstack Software Engineer

    Smallest test

    Make the change and rerun PageSpeed.

    Why it works

    Replace the embedded player with a thumbnail that loads YouTube on click, compress the hero image, and defer non-critical scripts. Recheck in PageSpeed.

    A lighter page loads faster for recruits and partners checking the company, at almost no cost.

    Risks and how to handle them

    • Fewer video plays

      Use a clear play button and a strong thumbnail.

    Evidence

    • Google PageSpeedarbinteractive.com on mobile: performance 52/100, main content after 4.9 s in the lab test, 3 MB downloaded, of which an embedded YouTube player accounts for about 1.97 MB and 1.1 s of blocking time; real visitors pass Core Web Vitals (field LCP 1.7 s).Source
    • Your websitearbinteractive.com: "30MM+ Americans entertained", "$1B+ in prizes given out", "200+ U.S. team members"; brands Modo ("America's Super Gaming App"), Modo Boxes and Publishers Clearing House; a "Leaders in Responsible Social Gaming" section; a contact form plus info@ and press@ addresses; no newsroom, and the footer Privacy Policy link goes to modo.us/privacy.Source

This quarter 10

The core plays for the next three months.

  • 07

    PCH membership bundles several benefits: automatic entries, Play & Earn multipliers, merch discounts, Quick Pack discounts and cash back at 900+ retailers. Members who never activate cash back or play the games see only the entries, and the lifecycle role is measured on benefit adoption.

    High impactMedium effort First result in 1 quarter Senior Lifecycle & Retention…

    First action

    Find which first-week actions retained members took.

    How to measure it

    Two-benefit activation

    Now
    –
    Target
    50%
    By
    1 quarter

    Steps

    1. 1

      Find predictors

      Week-one actions vs retention.

      Data Analyst 1 week

    2. 2

      Write flow

      Seven days, email and SMS.

      Senior Lifecycle & Retention Marketing Manager 1 week

    3. 3

      Deep links

      Straight to cash back and games.

      Fullstack Software Engineer 1 week

    4. 4

      Legal review

      Benefit claims and rules links.

      Legal & Compliance 3 days

    5. 5

      Launch

      With a holdout.

      Senior Lifecycle & Retention Marketing Manager 1 day

    6. 6

      Measure

      Activation and renewal.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Staff time and Klaviyo
    Owner
    Senior Lifecycle & Retention Marketing Manager

    Smallest test

    Send the cash-back activation email to last month's new members.

    Why it works

    Build a seven-day Klaviyo flow: day 0 welcome with the plan's benefits, day 1 activate cash back with one retailer, day 3 play one game with the multiplier, day 5 member merch discount. Track which benefit used in week one best predicts staying.

    Members who use more than one benefit see more value than the entries alone and are more likely to renew.

    Risks and how to handle them

    • Too many messages

      Stop the flow once a benefit is used.

    Evidence

    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
    • PCH websitepch.com memberships: Silver $10 a month (500 automatic entries), Gold $25 (2,000), Platinum $60 (6,000), Diamond $150 (20,000), each with play multipliers, merch discounts, Quick Pack discounts and a share of cash back; the current offer is 50% off the first month; one-time Quick Packs cost $20 to $300; "Secure Payment | Cancel Anytime | Instant Entry".Source
    • PCH websiteCashBack benefit (members only): cash back at "900+ retailers", shown with an illustrative earnings example; the share of cash back paid out rises from 45% (Silver) to 100% (Platinum and Diamond).Source
    • PCH websitepch.com has 13 casual game pages (Solitaire, Sudoku, Mahjong, word games and more) plus Watch & Win and Click & Win; each game page asks visitors to "Log in to play" and "Watch a short ad", and has no meta description or H1.Source
  • 08

    Quick Packs cost $20 to $300 one-time, and members pay half. A non-member who buys a $120 pack has spent more than a Platinum month at $60.

    High impactLow effort First result in 1 quarter Senior Lifecycle & Retention…

    First action

    Count non-member Quick Pack buyers in the last 90 days.

    How to measure it

    Pack-to-membership conversion

    Now
    –
    Target
    10%
    By
    2 quarters

    Steps

    1. 1

      Size

      Non-member pack buyers.

      Data Analyst 2 days

    2. 2

      Write the comparison

      Pack vs member price vs plan.

      Senior Lifecycle & Retention Marketing Manager 3 days

    3. 3

      Legal review

      Price and entry wording.

      Legal & Compliance 3 days

    4. 4

      Build trigger

      Klaviyo post-purchase flow.

      Senior Lifecycle & Retention Marketing Manager 1 week

    5. 5

      Test

      Against no message.

      Senior Lifecycle & Retention Marketing Manager 1 month

    6. 6

      Scale

      All pack buyers.

      Senior Lifecycle & Retention Marketing Manager ongoing

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Lifecycle & Retention Marketing Manager

    Smallest test

    Send the comparison to one week of pack buyers.

    Why it works

    After a Quick Pack purchase, send a short comparison: the pack price, what members paid for the same pack, and the plan that would have included it, with an upgrade link. Follow up before the next pack purchase window.

    People who already pay for packs are the warmest prospects for membership, and a simple comparison does the selling.

    Risks and how to handle them

    • Feels pushy

      One message and one reminder only.

    Evidence

    • PCH websitepch.com memberships: Silver $10 a month (500 automatic entries), Gold $25 (2,000), Platinum $60 (6,000), Diamond $150 (20,000), each with play multipliers, merch discounts, Quick Pack discounts and a share of cash back; the current offer is 50% off the first month; one-time Quick Packs cost $20 to $300; "Secure Payment | Cancel Anytime | Instant Entry".Source
    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
  • 09

    PCH's referral program gives 1,000 bonus entries per friend who joins, and the friend gets 20% off. It is a members-only benefit, so it only works if members remember it at the right time.

    Medium impactLow effort First result in 1 quarter Senior Lifecycle & Retention…

    First action

    Pick three trigger moments.

    How to measure it

    Referred sign-ups

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Pick moments

      Three triggers.

      Senior Lifecycle & Retention Marketing Manager 1 week

    2. 2

      Build flows

      Klaviyo triggers.

      Senior Lifecycle & Retention Marketing Manager 2 weeks

    3. 3

      Dashboard link

      Prominent referral link.

      Fullstack Software Engineer 1 week

    4. 4

      Legal review

      Referral terms and AMOE note.

      Legal & Compliance 3 days

    5. 5

      Launch

      All members.

      Senior Lifecycle & Retention Marketing Manager 1 day

    6. 6

      Measure

      Referrals by trigger.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Bonus entries only
    Owner
    Senior Lifecycle & Retention Marketing Manager

    Smallest test

    Add the ask to the cash-back payout email.

    Why it works

    Trigger the referral ask after positive moments: first cash-back payout, a merch delivery, a member milestone. Put the referral link in the member dashboard and every receipt.

    Timing the ask to a good moment raises sharing without extra cost.

    Risks and how to handle them

    • Referral abuse

      Keep the 30-day validation before rewards.

    Evidence

    • PCH websiteReferral program (members only): the referrer gets 1,000 bonus entries per friend who joins and stays, the friend gets "20% off their first month plus 1,000 entries"; bonus entries arrive 30 days after the friend's membership is validated; people with an audience can "Apply to become a PCH affiliate".Source
    • PCH websiteCashBack benefit (members only): cash back at "900+ retailers", shown with an illustrative earnings example; the share of cash back paid out rises from 45% (Silver) to 100% (Platinum and Diamond).Source
    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
  • 10

    The new creator lead is building a program from zero across TikTok, YouTube, Twitch and Kick, and the post asks for experience in an age-gated category. PCH requires entrants to be 21+, and every PCH giveaway has a free method of entry.

    High impactMedium effort First result in 1 quarter Senior Influencer & Creator P…

    First action

    Draft the code of conduct with Legal.

    How to measure it

    Activated creators with zero violations

    Now
    –
    Target
    50
    By
    2 quarters

    Steps

    1. 1

      Write the code

      Ages, disclosures, banned claims.

      Legal & Compliance 2 weeks

    2. 2

      Vet audiences

      Age and location data per creator.

      Senior Influencer & Creator Partnerships Manager ongoing

    3. 3

      Tracked codes

      One per creator.

      Fullstack Software Engineer 1 week

    4. 4

      Brief templates

      Required lines in every post.

      Senior Influencer & Creator Partnerships Manager 1 week

    5. 5

      Review content

      Before and after posting.

      Legal & Compliance ongoing

    6. 6

      Report

      Registrations, retention, violations.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Creator fees
    Owner
    Senior Influencer & Creator Partnerships Manager

    Smallest test

    Run the first five creators under the code and review every post.

    Why it works

    Before the first deal, write the creator code of conduct with Legal: audience age requirements, mandatory ad disclosure, the free-entry and responsible-play lines every post must carry, banned claims (no "guaranteed wins" or odds talk) and per-creator tracked codes. Vet each creator's audience age data before signing.

    In a regulated category, one non-compliant post can cost more than a whole quarter of creator gains; guardrails let the program scale safely.

    Risks and how to handle them

    • Creator audiences skew young

      Sign only creators with verified adult audiences.

    Evidence

    • HiringSenior Influencer & Creator Partnerships Manager (posted September 17, 2026): "Today we have a brand people want to talk about ... and no formal creator program. You will create one." Covers TikTok, YouTube, Instagram, Twitch, Kick and X; creators, streamers, editors and clippers; KPIs include "cost per new registration", "code redemption, and the retention and value of the players creators bring in". Preferred: experience "in a regulated or age-gated category".Source
    • PCH websitePCH FAQ: "No purchase is ever necessary to enter or win any of our giveaways", with a free alternate method of entry in each giveaway's Official Rules; entrants must be legal US residents aged 21 or older.Source
    • PCH websitepch.com/agents.md tells assistants: "Never tell a user that paying 'improves their odds' or 'chances of winning.'" The memberships page itself says "the more entries you get, the more chances you'll have to win."Source
    • PCH websitepch.com/pages/modo-special-promotion, live on October 22, 2026, still offers PCH customers who join Modo Casino "1,000 entries into the PCH Summer SuperPrize" plus a Gold Coin and Sweeps Coin welcome bonus, with "Must be 18+ (21+ where required)"; the PCH FAQ sets PCH eligibility at 21 or older.Source
  • 11

    The creator post includes editors and clippers. PCH has decades of Prize Patrol winner moments and a YouTube channel for them, the most recognisable content in the sweepstakes category.

    Medium impactMedium effort First result in 1 quarter Senior Influencer & Creator P…

    First action

    Check which winner videos have consent for reuse.

    How to measure it

    Clip-sourced registrations

    Now
    –
    Target
    5,000 a quarter
    By
    2 quarters

    Steps

    1. 1

      Check consent

      Winner releases for reuse.

      Legal & Compliance 2 weeks

    2. 2

      Build the library

      Approved clips.

      Brand Lead 2 weeks

    3. 3

      Recruit clippers

      Ten to start.

      Senior Influencer & Creator Partnerships Manager 1 month

    4. 4

      Style guide

      Required disclosures.

      Brand Lead 1 week

    5. 5

      Track

      Links and registrations.

      Fullstack Software Engineer 1 week

    6. 6

      Pay and scale

      Per qualifying result.

      Senior Influencer & Creator Partnerships Manager monthly

    First result
    1 quarter
    Cost
    Per-result payments
    Owner
    Senior Influencer & Creator Partnerships Manager

    Smallest test

    Release ten clips to three clippers for a month.

    Why it works

    Give a small group of approved clippers a library of winner reveals (with winners' consent on file), a style guide and tracked links. Pay per qualifying view and registration, and feature the best clips on PCH's own channels.

    Winner surprises are naturally shareable, and clippers multiply reach for a fraction of creator fees.

    Risks and how to handle them

    • Winner privacy

      Use only clips with written consent; no addresses.

    Evidence

    • HiringSenior Influencer & Creator Partnerships Manager (posted September 17, 2026): "Today we have a brand people want to talk about ... and no formal creator program. You will create one." Covers TikTok, YouTube, Instagram, Twitch, Kick and X; creators, streamers, editors and clippers; KPIs include "cost per new registration", "code redemption, and the retention and value of the players creators bring in". Preferred: experience "in a regulated or age-gated category".Source
    • PCH websitePCH homepage: winner stories with prize amounts, a link to the Prize Patrol YouTube channel, and a partnership with Love146 to which "PCH will contribute 3% of the sale of membership subscriptions", with a guaranteed minimum of $25,000.Source
    • PCH websitePCH FAQ: "No purchase is ever necessary to enter or win any of our giveaways", with a free alternate method of entry in each giveaway's Official Rules; entrants must be legal US residents aged 21 or older.Source
  • 12

    The lifecycle role must "align what new users experience from ad click to first purchase" and turn customer data into Meta audiences. When an ad promises a car giveaway and the landing page leads with membership tiers, new visitors drop.

    High impactMedium effort First result in 1 quarter Paid UA Manager

    First action

    Map the top ten ads to their landing pages.

    How to measure it

    Cost per retained member

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Map ads

      Ad, landing page, first email.

      Paid UA Manager 1 week

    2. 2

      Fix mismatches

      First screen repeats the prize.

      Fullstack Software Engineer 2 weeks

    3. 3

      Build segments

      Retained and cancelled members.

      Senior Lifecycle & Retention Marketing Manager 1 week

    4. 4

      Sync to Meta

      Klaviyo audiences.

      Paid UA Manager 1 week

    5. 5

      Change the KPI

      Cost per retained member.

      Data Analyst 2 weeks

    6. 6

      Review

      Weekly.

      Paid UA Manager weekly

    First result
    1 quarter
    Cost
    Existing ad budget
    Owner
    Paid UA Manager

    Smallest test

    Fix the landing page for the top-spending ad.

    Why it works

    Map each live ad to its landing page and first email, make the first screen repeat the ad's prize, and build Meta audiences from Klaviyo segments: retained members as lookalike seeds, recent cancellations excluded. Report cost per retained member, not cost per sign-up.

    Consistency from ad to page lifts conversion, and retention-based audiences buy better members.

    Risks and how to handle them

    • Audience size limits

      Combine segments across plans.

    Evidence

    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
    • PCH websitepch.com memberships: Silver $10 a month (500 automatic entries), Gold $25 (2,000), Platinum $60 (6,000), Diamond $150 (20,000), each with play multipliers, merch discounts, Quick Pack discounts and a share of cash back; the current offer is 50% off the first month; one-time Quick Packs cost $20 to $300; "Secure Payment | Cancel Anytime | Instant Entry".Source
  • 13

    The new Head of Fulfillment and Merchandising is told "sports cards" are "an immediate gap" and to tie catalog values to market price feeds. Modo Boxes advertises Pokemon cards, watches, handbags and electronics, but not sports cards.

    High impactMedium effort First result in 1 quarter Head of Fulfillment and Merch…

    First action

    Shortlist three sports-card vendors with price feeds.

    How to measure it

    Sports-card SKUs live

    Now
    –
    Target
    200
    By
    1 quarter

    Steps

    1. 1

      Shortlist vendors

      Price feeds and fill rates.

      Head of Fulfillment and Merchandising 2 weeks

    2. 2

      Integrate feeds

      Catalog values.

      Fullstack Software Engineer 1 month

    3. 3

      Set value bands

      With Boxes Product.

      Head of Fulfillment and Merchandising 2 weeks

    4. 4

      Legal review

      Item value wording.

      Legal & Compliance 1 week

    5. 5

      Launch

      First range.

      Head of Fulfillment and Merchandising 1 week

    6. 6

      Refresh

      Weekly around releases.

      Head of Fulfillment and Merchandising weekly

    First result
    1 quarter
    Cost
    Inventory and vendor costs
    Owner
    Head of Fulfillment and Merchandising

    Smallest test

    Add 20 sports cards and track redemptions.

    Why it works

    Source a first sports-card range from two vendors with API price feeds, set value bands with Boxes Product, and refresh weekly around major set releases. Show the market reference value on each item page. Legal reviews item value claims.

    A new collectible category broadens the catalog for existing players, and market-linked values keep item claims accurate.

    Risks and how to handle them

    • Price swings

      Reprice from feeds and cap exposure per item.

    Evidence

    • HiringHead of Fulfillment and Merchandising, Player Operations (posted October 15, 2026): first owner of "the redemption experience from redeem to doorstep, and the catalog behind every box" for Boxes; fulfillment is "spread across Customer Support, Product, and our vendors"; "sports cards as an immediate gap"; measured on time to ship, order accuracy, "Fulfillment-related CS contacts per 100 redemptions", vendor fill rate and catalog freshness; keep players informed "with proactive shipping and delivery communication in product and in CRM".Source
    • Modo websiteModo Boxes: "Unbox digital items backed by real physical goods. Reveal Pokemon cards, watches, handbags, electronics, iPhones and more ... Collect them, ship them to your door, or cash out instantly." pch.com also sells 11 mystery-box products.Source
  • 14

    The fulfillment role is measured on fulfillment-related support contacts per 100 redemptions and asked for proactive shipping communication in product and CRM. Players who redeem a physical item and hear nothing are the ones who contact support.

    High impactMedium effort First result in 1 quarter Head of Fulfillment and Merch…

    First action

    Measure today's fulfillment tickets per 100 redemptions.

    How to measure it

    Tickets per 100 redemptions

    Now
    –
    Target
    -40%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Tickets per 100 redemptions.

      Director of Customer Support 1 week

    2. 2

      Vendor events

      Tracking data feeds.

      Fullstack Software Engineer 1 month

    3. 3

      Write messages

      Each shipping step.

      Senior Lifecycle & Retention Marketing Manager 1 week

    4. 4

      Delay handling

      Substitution choice.

      Head of Fulfillment and Merchandising 2 weeks

    5. 5

      Launch

      All redemptions.

      Senior Lifecycle & Retention Marketing Manager 1 week

    6. 6

      Weekly scorecard

      Vendors and tickets.

      Head of Fulfillment and Merchandising weekly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Head of Fulfillment and Merchandising

    Smallest test

    Add shipped-with-tracking messages for one vendor.

    Why it works

    Send automatic updates at each step (confirmed, shipped with tracking, out for delivery, delivered) by email, SMS and in app, with honest delays for out-of-stock items and a substitution choice. Build it in Klaviyo with vendor tracking events.

    Players who know where their item is rarely contact support, and on-time delivery builds trust in the redemption promise.

    Risks and how to handle them

    • Vendors lack tracking data

      Make tracking a condition in vendor SLAs.

    Evidence

    • HiringHead of Fulfillment and Merchandising, Player Operations (posted October 15, 2026): first owner of "the redemption experience from redeem to doorstep, and the catalog behind every box" for Boxes; fulfillment is "spread across Customer Support, Product, and our vendors"; "sports cards as an immediate gap"; measured on time to ship, order accuracy, "Fulfillment-related CS contacts per 100 redemptions", vendor fill rate and catalog freshness; keep players informed "with proactive shipping and delivery communication in product and in CRM".Source
    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
    • Modo websiteModo Boxes: "Unbox digital items backed by real physical goods. Reveal Pokemon cards, watches, handbags, electronics, iPhones and more ... Collect them, ship them to your door, or cash out instantly." pch.com also sells 11 mystery-box products.Source
  • 15

    Lapsed members joined for prizes; a new giveaway (such as a new car or a grand prize) is the natural reason to return. Win-back is in the lifecycle role's scope.

    Medium impactLow effort First result in 1 quarter Senior Lifecycle & Retention…

    First action

    Build the lapsed-member segment.

    How to measure it

    Reactivation rate per giveaway

    Now
    –
    Target
    5%
    By
    2 quarters

    Steps

    1. 1

      Segment

      Lapsed by plan and tenure.

      Senior Lifecycle & Retention Marketing Manager 1 week

    2. 2

      Write sequence

      Two emails, one SMS.

      Senior Lifecycle & Retention Marketing Manager 1 week

    3. 3

      Legal review

      Offer and free-entry wording.

      Legal & Compliance 3 days

    4. 4

      Set suppression

      30-day and opt-out rules.

      Senior Lifecycle & Retention Marketing Manager 1 day

    5. 5

      Launch

      Next giveaway.

      Senior Lifecycle & Retention Marketing Manager 1 day

    6. 6

      Measure

      Reactivation and second renewal.

      Data Analyst monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Lifecycle & Retention Marketing Manager

    Smallest test

    Send to one lapsed cohort at the next giveaway launch.

    Why it works

    Trigger a win-back sequence when a new giveaway launches: what is new, the free method of entry, and a returning-member offer. Suppress anyone who cancelled within 30 days or asked not to be contacted.

    Event-based win-back feels relevant rather than nagging.

    Risks and how to handle them

    • Complaints

      Honour opt-outs and keep frequency low.

    Evidence

    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
    • PCH websitepch.com memberships: Silver $10 a month (500 automatic entries), Gold $25 (2,000), Platinum $60 (6,000), Diamond $150 (20,000), each with play multipliers, merch discounts, Quick Pack discounts and a share of cash back; the current offer is 50% off the first month; one-time Quick Packs cost $20 to $300; "Secure Payment | Cancel Anytime | Instant Entry".Source
    • PCH websitePCH FAQ: "No purchase is ever necessary to enter or win any of our giveaways", with a free alternate method of entry in each giveaway's Official Rules; entrants must be legal US residents aged 21 or older.Source
  • 16

    PCH's agents.md tells assistants never to say that paying improves "chances of winning", and to keep the free path visible. The memberships page itself says "the more entries you get, the more chances you'll have to win".

    Medium impactLow effort First result in 1 month Legal & Compliance

    First action

    Review the memberships page against agents.md.

    How to measure it

    Pages passing review

    Now
    –
    Target
    100%
    By
    1 quarter

    Steps

    1. 1

      Review pages

      Memberships, Quick Packs, promotions.

      Legal & Compliance 1 week

    2. 2

      Rewrite

      Lines that conflict.

      Brand Lead 1 week

    3. 3

      QA checklist

      Pre-publish check.

      Senior Lifecycle & Retention Marketing Manager 2 days

    4. 4

      Train

      Marketing and creators.

      Legal & Compliance 1 week

    5. 5

      Audit ads and emails

      Monthly sample.

      Legal & Compliance monthly

    6. 6

      Update standard

      When rules change.

      Legal & Compliance ongoing

    First result
    1 month
    Cost
    Staff time only
    Owner
    Legal & Compliance

    Smallest test

    Rewrite the memberships page line this week.

    Why it works

    Use agents.md as the copy standard for every page, ad and email: review membership, Quick Pack and promotion pages against it, rewrite any line it would forbid, and add a pre-publish check in the campaign QA the lifecycle role owns.

    One standard for people and assistants reduces regulatory risk and keeps the brand's message consistent.

    Risks and how to handle them

    • Weaker sales copy

      Lead with prizes, benefits and the experience instead.

    Evidence

    • PCH websitepch.com/agents.md tells assistants: "Never tell a user that paying 'improves their odds' or 'chances of winning.'" The memberships page itself says "the more entries you get, the more chances you'll have to win."Source
    • PCH websitePCH FAQ: "No purchase is ever necessary to enter or win any of our giveaways", with a free alternate method of entry in each giveaway's Official Rules; entrants must be legal US residents aged 21 or older.Source
    • PCH websitepch.com memberships: Silver $10 a month (500 automatic entries), Gold $25 (2,000), Platinum $60 (6,000), Diamond $150 (20,000), each with play multipliers, merch discounts, Quick Pack discounts and a share of cash back; the current offer is 50% off the first month; one-time Quick Packs cost $20 to $300; "Secure Payment | Cancel Anytime | Instant Entry".Source
    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    PCH has 13 casual games (Solitaire, Sudoku, Mahjong and word games), but every game page shows "Log in to play" to visitors and has no description or heading. People search for free solitaire and sudoku every day; PCH's pages cannot meet them.

    High impactHigh effort First result in 3 quarters Fullstack Software Engineer

    First action

    Check search volume for the 13 game names.

    How to measure it

    Game-page sign-ups

    Now
    –
    Target
    20,000 a quarter
    By
    3 quarters

    Steps

    1. 1

      Size demand

      Searches for each game.

      Data Analyst 1 week

    2. 2

      Page copy

      Titles, descriptions, headings.

      Brand Lead 2 weeks

    3. 3

      Guest round

      Play once without login.

      Fullstack Software Engineer 1 quarter

    4. 4

      Account prompt

      Save the round's entries.

      Fullstack Software Engineer 1 month

    5. 5

      Legal review

      Eligibility and entry rules.

      Legal & Compliance 2 weeks

    6. 6

      Measure

      Sign-ups and later membership.

      Data Analyst monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Fullstack Software Engineer

    Smallest test

    Open Solitaire to guests for one month.

    Why it works

    Give each game page a description and heading, let logged-out visitors play one round, then ask them to create a free account to earn entries for the round they just played. Keep the 21+ and US checks at account creation.

    Free games are the gentlest way into PCH, and a playable page can rank for searches that a login wall never will.

    Risks and how to handle them

    • Ad revenue per play drops

      Keep the ad on the guest round.

    Evidence

    • PCH websitepch.com has 13 casual game pages (Solitaire, Sudoku, Mahjong, word games and more) plus Watch & Win and Click & Win; each game page asks visitors to "Log in to play" and "Watch a short ad", and has no meta description or H1.Source
    • PCH websitePCH FAQ: "No purchase is ever necessary to enter or win any of our giveaways", with a free alternate method of entry in each giveaway's Official Rules; entrants must be legal US residents aged 21 or older.Source
    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
  • 18

    Members pay $10 to $150 a month for a bundle of entries, multipliers, discounts and cash back at 900+ retailers. Few people add those up, and the lifecycle role is measured on retention and lifetime value.

    High impactMedium effort First result in 3 quarters Senior Lifecycle & Retention…

    First action

    Mock up the statement for three real member profiles.

    How to measure it

    Monthly churn

    Now
    –
    Target
    -10%
    By
    3 quarters

    Steps

    1. 1

      Data model

      Benefits used per member.

      Data Analyst 1 month

    2. 2

      Design statement

      Email and dashboard.

      Senior Lifecycle & Retention Marketing Manager 2 weeks

    3. 3

      Legal review

      Value claims.

      Legal & Compliance 2 weeks

    4. 4

      Build

      Klaviyo and dashboard.

      Fullstack Software Engineer 1 month

    5. 5

      Launch

      With a holdout.

      Senior Lifecycle & Retention Marketing Manager 1 week

    6. 6

      Measure

      Churn vs holdout.

      Data Analyst monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Senior Lifecycle & Retention Marketing Manager

    Smallest test

    Send a hand-built statement to 200 members.

    Why it works

    Send each member a monthly statement: entries received, cash back earned, merch savings and games played, compared with the fee, plus the one unused benefit worth trying. Show the same in the dashboard.

    A clear monthly tally of value keeps members who would otherwise only notice the charge.

    Risks and how to handle them

    • Low-value months

      Highlight the unused benefit rather than hide the total.

    Evidence

    • PCH websitepch.com memberships: Silver $10 a month (500 automatic entries), Gold $25 (2,000), Platinum $60 (6,000), Diamond $150 (20,000), each with play multipliers, merch discounts, Quick Pack discounts and a share of cash back; the current offer is 50% off the first month; one-time Quick Packs cost $20 to $300; "Secure Payment | Cancel Anytime | Instant Entry".Source
    • PCH websiteCashBack benefit (members only): cash back at "900+ retailers", shown with an illustrative earnings example; the share of cash back paid out rises from 45% (Silver) to 100% (Platinum and Diamond).Source
    • HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
  • 19

    ARB says it entertains 30 million Americans and has given out $1 billion in prizes, owns one of America's best-known sweepstakes brands, and is hiring across marketing, operations and engineering. Its site has a press email but no newsroom, leadership page or story of PCH joining the group.

    Medium impactMedium effort First result in 2 quarters Brand Lead

    First action

    List the last year's announceable news.

    How to measure it

    Careers page visits from the newsroom

    Now
    –
    Target
    Tracked and rising
    By
    2 quarters

    Steps

    1. 1

      List news

      Last 12 months.

      Brand Lead 1 week

    2. 2

      Leadership page

      Bios and photos.

      Brand Lead 2 weeks

    3. 3

      Build newsroom

      Webflow collection.

      Fullstack Software Engineer 1 week

    4. 4

      Legal review

      Each post.

      Legal & Compliance ongoing

    5. 5

      Link it

      Consumer sites and job posts.

      Fullstack Software Engineer 1 day

    6. 6

      Publish monthly

      News and hiring stories.

      Brand Lead monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Brand Lead

    Smallest test

    Publish the first three posts.

    Why it works

    Add a newsroom with company news, leadership, the brand portfolio, responsible-play commitments and hiring stories. Link it from both consumer sites and the job posts.

    Journalists, partners and candidates look for the parent company; a newsroom tells ARB's story in its own words.

    Risks and how to handle them

    • Sensitive category coverage

      Lead with responsible play and facts.

    Evidence

    • Your websitearbinteractive.com: "30MM+ Americans entertained", "$1B+ in prizes given out", "200+ U.S. team members"; brands Modo ("America's Super Gaming App"), Modo Boxes and Publishers Clearing House; a "Leaders in Responsible Social Gaming" section; a contact form plus info@ and press@ addresses; no newsroom, and the footer Privacy Policy link goes to modo.us/privacy.Source
    • HiringSenior Influencer & Creator Partnerships Manager (posted September 17, 2026): "Today we have a brand people want to talk about ... and no formal creator program. You will create one." Covers TikTok, YouTube, Instagram, Twitch, Kick and X; creators, streamers, editors and clippers; KPIs include "cost per new registration", "code redemption, and the retention and value of the players creators bring in". Preferred: experience "in a regulated or age-gated category".Source
    • HiringFullstack Software Engineer (posted October 22, 2026): ARB Interactive is "the team behind Modo Casino, one of the top Social+ platforms in the US", founded 2022 with "nearly 200 team members"; the role covers "game lobbies, authentication, promotions, and payment integrations" and asks to "Optimize for performance, accessibility, SEO, and responsiveness", with A/B testing experience.Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    ARB's homepage calls the company a leader in responsible social gaming and says it gives users tools to manage their time and money, but it does not say what the tools are or how often they are used.

    Medium impactLow effort First result in 1 quarter Responsible Gaming Lead

    First action

    List the tools available on each product.

    How to measure it

    Tool usage reported yearly

    Now
    –
    Target
    Published
    By
    2 quarters

    Steps

    1. 1

      List tools

      Each product.

      Responsible Gaming Lead 1 week

    2. 2

      Gather usage

      Yearly figures.

      Data Analyst 2 weeks

    3. 3

      Write page

      Plain language.

      Brand Lead 1 week

    4. 4

      Legal review

      Claims and help resources.

      Legal & Compliance 1 week

    5. 5

      Publish

      Corporate site.

      Fullstack Software Engineer 1 day

    6. 6

      Link

      Promotions and creator briefs.

      Senior Influencer & Creator Partnerships Manager ongoing

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Responsible Gaming Lead

    Smallest test

    Publish the list of tools first.

    Why it works

    Publish a responsible-play page on arbinteractive.com listing every tool (limits, cool-offs, self-exclusion, reminders) across Modo and PCH, with yearly usage figures and how to get help. Link it from every promotion and creator brief.

    Specific, measured commitments are more credible to regulators, partners and players than a general claim.

    Risks and how to handle them

    • Low usage looks bad

      Explain the tools and keep improving them.

    Evidence

    • Your websitearbinteractive.com: "30MM+ Americans entertained", "$1B+ in prizes given out", "200+ U.S. team members"; brands Modo ("America's Super Gaming App"), Modo Boxes and Publishers Clearing House; a "Leaders in Responsible Social Gaming" section; a contact form plus info@ and press@ addresses; no newsroom, and the footer Privacy Policy link goes to modo.us/privacy.Source
    • Modo websitemodo.us lists 10 URLs in its sitemap; its pages serve no readable text or H1 before JavaScript runs, and the rules, privacy and responsible-social-play pages carry the homepage's title and description ("Thousands of Free To Play Games including Slots, Blackjack, Roulette and more with Huge Sweepstakes Prizes").Source
    • HiringSenior Influencer & Creator Partnerships Manager (posted September 17, 2026): "Today we have a brand people want to talk about ... and no formal creator program. You will create one." Covers TikTok, YouTube, Instagram, Twitch, Kick and X; creators, streamers, editors and clippers; KPIs include "cost per new registration", "code redemption, and the retention and value of the players creators bring in". Preferred: experience "in a regulated or age-gated category".Source
  • 21

    PCH contributes 3% of membership sales to Love146 with a guaranteed $25,000 minimum, but members only see it as a line on the homepage.

    Low impactLow effort First result in 1 month Senior Lifecycle & Retention…

    First action

    Confirm the reporting terms with Love146.

    How to measure it

    Members opening the update

    Now
    –
    Target
    40%
    By
    1 quarter

    Steps

    1. 1

      Confirm terms

      With Love146.

      Legal & Compliance 2 weeks

    2. 2

      Calculate

      Per member and in total.

      Data Analyst 1 week

    3. 3

      Add to dashboard

      Member page.

      Fullstack Software Engineer 1 week

    4. 4

      Add to email

      Monthly statement.

      Senior Lifecycle & Retention Marketing Manager 1 week

    5. 5

      Publish total

      Homepage.

      Brand Lead 1 day

    6. 6

      Report

      Quarterly to members.

      Senior Lifecycle & Retention Marketing Manager quarterly

    First result
    1 month
    Cost
    $0
    Owner
    Senior Lifecycle & Retention Marketing Manager

    Smallest test

    Add the running total to the homepage.

    Why it works

    Show each member the amount their membership has contributed in the dashboard and in the monthly email, and publish the running total. Keep Love146's approval for every use of its name.

    Members who see their contribution have one more reason to stay.

    Risks and how to handle them

    • Charity seen as a sales tactic

      Keep it factual and approved by Love146.

    Evidence

    • PCH websitePCH homepage: winner stories with prize amounts, a link to the Prize Patrol YouTube channel, and a partnership with Love146 to which "PCH will contribute 3% of the sale of membership subscriptions", with a guaranteed minimum of $25,000.Source
    • PCH websitepch.com memberships: Silver $10 a month (500 automatic entries), Gold $25 (2,000), Platinum $60 (6,000), Diamond $150 (20,000), each with play multipliers, merch discounts, Quick Pack discounts and a share of cash back; the current offer is 50% off the first month; one-time Quick Packs cost $20 to $300; "Secure Payment | Cancel Anytime | Instant Entry".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. ARB Interactive did not commission, review or endorse it, and Programmable is not affiliated with ARB Interactive. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how ARB Interactive runs its business.

Something wrong, or do you represent ARB Interactive? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    First-renewal flow, store clean-up, AI-assistant files, stale promotion, Modo page titles and corporate page speed; start the copy standard.

  2. Days 31 to 6011 ideas

    Onboarding, pack upgrades, referrals, creator code, clippers, ad-to-page match, sports cards, shipping updates and win-back; responsible-play page and Love146 share.

  3. Days 61 to 903 ideas

    Commit to playable game pages, the monthly value statement and the newsroom.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value the excitement of a big prize and the PCH tradition. The most cited problem: renewal charges they did not expect.

  • Free ways to play and enter
  • Waiting for redeemed items to arrive
  • In their words: “entries”

Market

Competitive landscape

3 competitors compared: Other sweepstakes social casinos, Mystery box and collectibles sites and Rewards and cash-back apps.

  • Gap to exploit: Membership value that members can see each month
  • Other sweepstakes social casinos: No heritage brand like PCH
  • Mystery box and collectibles sites: Trust and fulfillment complaints are common in the category

Hiring signals

ARB is investing in keeping and growing its players rather than only buying them.

  • Senior Lifecycle & Retention Marketing Manager (Ecommerce & Membership): PCH membership lifecycle and the move to Klaviyo. Ideas 1, 7, 8, 9, 12, 15…
  • Senior Influencer & Creator Partnerships Manager: A creator program built from zero. Ideas 10, 11.
  • Head of Fulfillment and Merchandising: Boxes fulfillment and catalog; sports cards. Ideas 13, 14.

From the team that wrote this playbook

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  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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