PCH's current offer gives new members 50% off the first month, so the first renewal is the moment the price doubles: a Diamond member goes from $75 to $150, a Silver member from $5 to $10. The lifecycle hire is asked to build onboarding, churn prevention, cancellation and upgrade flows in Klaviyo from scratch. The public pages show only "Cancel Anytime"; none mention moving to a lower plan instead of leaving.
First action
Pull month-one to month-two retention by plan for the last three cohorts.
How to measure it
First-renewal retention
- Now
- –
- Target
- +15%
- By
- 1 quarter
Steps
Baseline
First-renewal retention by plan and offer.
Data Analyst 3 days
Map the moment
Renewal date, price, what each plan used.
Senior Lifecycle & Retention Marketing Manager 2 days
Write the flow
Pre-renewal value email and SMS.
Senior Lifecycle & Retention Marketing Manager 1 week
Add a lower-plan option
In the email and the cancel step.
Fullstack Software Engineer 1 week
Legal review
Clear renewal terms; no odds language.
Legal & Compliance 3 days
Launch in Klaviyo
With a holdout group.
Senior Lifecycle & Retention Marketing Manager 2 days
Measure
Retention, downgrades, refunds, chargebacks.
Data Analyst monthly
Why it works
Build the first Klaviyo flow around that renewal. Seven days before it, send each member what they used in month one (entries received, Play & Earn multiplier, cash back earned, merch discount), the renewal price and date, and a one-click option to switch to a lower plan. In the cancellation step, offer the lower plan first. After cancellation, start a win-back sequence timed to the next giveaway. Legal reviews the wording so renewal terms are clear and nothing implies better odds.
Introductory discounts lift sign-ups and then lose many members at the first full charge; a clear reminder with the value received and a cheaper plan keeps a share of them and reduces chargebacks.
Ready to use
EmailPre-renewal email outline
Subject: Your PCH membership renews on {date}
Your first month at a glance:
- {entries} automatic entries into {n} giveaways
- {multiplier}x Play & Earn rewards
- ${cashback} cash back earned
On {date} your {plan} plan renews at ${price} a month.
Prefer a smaller plan? Switch to {lower_plan} at ${lower_price} in one click.
No purchase is necessary to enter or win. See Official Rules.Risks and how to handle them
Downgrades cut revenue
Compare against the holdout; a downgraded member is worth more than a cancelled one.
Reminder raises cancellations
Test the timing; clear terms reduce disputes either way.
Evidence
- PCH websitepch.com memberships: Silver $10 a month (500 automatic entries), Gold $25 (2,000), Platinum $60 (6,000), Diamond $150 (20,000), each with play multipliers, merch discounts, Quick Pack discounts and a share of cash back; the current offer is 50% off the first month; one-time Quick Packs cost $20 to $300; "Secure Payment | Cancel Anytime | Instant Entry".Source
- PCH websiteCancellation policy: subscriptions "automatically renew on the same day each month ... at the then-current monthly rate"; members "may cancel or change your subscription at any time" using "the link included in your order confirmation email or in your Member Dashboard". No public page describes pausing or moving to a lower plan.Source
- HiringSenior Lifecycle & Retention Marketing Manager (Ecommerce & Membership), PCH (posted October 7, 2026): owns email, SMS and membership communications "from registration and first purchase through membership, repeat purchase, retention, and win-back"; will "Lead PCH's move to Klaviyo by building our lifecycle program and core flows from the ground up"; run "onboarding, benefit adoption, churn prevention, cancellation, win-back, and upgrades"; and "Partner with Paid UA to turn customer data into Meta audiences". Shopify experience required; "We measure this role by those outcomes, not by sends, opens, or clicks."Source
- PCH websiteCashBack benefit (members only): cash back at "900+ retailers", shown with an illustrative earnings example; the share of cash back paid out rises from 45% (Silver) to 100% (Platinum and Diamond).Source