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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. Beside
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growth playbook · Oct 23, 2026

beside.com (opens in a new tab)

Beside growth playbook

Diagnosis

Beside has grown fast (from 868 to 25,000+ businesses in 18 months) and does many things well: fast pages, llms.txt for AI assistants, ten comparison pages and free tools.

Its hiring is about brand reach: a Social Media Manager to build an organic engine from customer and team footage, and a Brand Owner for one consistent story, GEO/SEO and creators.

The gaps match: almost no stories or video from the contractors who make up its largest segment, only X and LinkedIn as social channels, mixed customer counts, no pages for barbers or healthcare practices, and a homepage that mixes a waitlist with products on sale today. This playbook starts with contractor video, consistent numbers and the live demo as content, then builds stories, creators, Spanish pages, AI-answer tracking and expansion to the agent.

Growth Score

7/10

Biggest Opportunity

Make customers the content: contractors, salons and practices showing the calls they no longer miss, on the platforms where owners spend time.

Biggest Risk

Podium, Rosie, Goodcall, Quo and Smith.ai all sell AI call answering to the same owners, and a confusing two-product story could slow conversions as the agent launches.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    A short-video series from contractors, the 9,000-customer segment with almost no stories

    Email 30 contractor customers with high call volume and offer a small credit for a 15-minute phone shoot.

    High impact First result in 1 month
  2. 2

    Use one customer count everywhere: 21,000 or 25,000

    List every page and file that states a customer count.

    Medium impact First result in 1 week
  3. 3

    "Try to break it" challenges on the live demo line

    Record three team calls with tough scenarios.

    High impact First result in 2 weeks

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 9Fill-ins · 9Reconsider · 2
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Beside says 9,000+ contractors use it and that 40% of their calls come after hours, and its homepage leads with plumbers, electricians and contractors. Yet only one of its 18 customer stories is a trade business, none has customer video, and the site links to only X and LinkedIn, not the Instagram, TikTok, Facebook or YouTube feeds where tradespeople and salon owners spend time. The new Social Media Manager is asked to build formats from "UGC, customer and team footage".

    High impactMedium effort First result in 1 month Social Media Manager

    First action

    Email 30 contractor customers with high call volume and offer a small credit for a 15-minute phone shoot.

    How to measure it

    Signups attributed to short-form video

    Now
    –
    Target
    300 a month
    By
    90 days

    Steps

    1. 1

      Pick customers

      Ten contractors with strong call results and permission to film.

      Customer success 1 week

    2. 2

      Write the format

      Hook, the missed-call moment, the outcome, the demo number.

      Social Media Manager 2 days

    3. 3

      Shoot

      Phone footage on the job, plus a screen recording of the call summary.

      Social Media Manager 2 weeks

    4. 4

      Edit per platform

      Reels, TikTok, Shorts and Facebook cuts.

      Social Media Manager 1 week

    5. 5

      Add the accounts

      Instagram, TikTok, YouTube and Facebook in the footer and in sameAs schema.

      Growth engineer 1 hour

    6. 6

      Track

      A tracked number or link per platform.

      Growth engineer 2 days

    7. 7

      Write it up

      Five clips become written stories on /customers.

      Brand Owner 2 weeks

    First result
    1 month
    Cost
    Credits for featured customers
    Owner
    Social Media Manager

    Smallest test

    Shoot three contractors this week and post one clip a day for a week.

    Why it works

    Film ten contractors (HVAC, roofing, electrical, plumbing, landscaping) on phones: the job they were on when a call came in, what the AI receptionist captured, and the booking that followed. Cut 30-second vertical clips with one recurring format ("The call I didn't miss"), end each with the live demo number, and post on Instagram Reels, TikTok, YouTube Shorts and Facebook. Turn the best five into written customer stories and add the social accounts to the site footer.

    Owners trust other owners on the job far more than product demos, and a repeatable format gives the new hire a weekly engine instead of one-off posts.

    Ready to use

    Script30-second clip format

    HOOK (0-3s): "I was on a roof when this call came in."
    MOMENT (3-15s): owner on the job; phone shows the AI receptionist answering.
    PROOF (15-25s): the call summary on screen, then the booked job.
    CTA (25-30s): "Call this number and try to break it." + live demo number on screen.

    Risks and how to handle them

    • Customers worry about showing caller details

      Blur names and numbers; show only the owner's side.

    • Low early reach

      Boost the two best clips with a small paid budget.

    Evidence

    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
    • Your websiteCustomer stories: 18, the newest from July 2026; one trade business (a plumber) and none from HVAC, roofing, electrical or landscaping; the pages are text with a product demo clip and no customer video. Published results include an insurance agency going "from writing about $40,000 in new written premium to about $120,000", a braiding salon that "didn't publish a phone number for almost two years", and a security company handling "500 calls a week". The customers page's markdown version says "trusted by 25,000+ businesses".Source
    • Your websiteHomepage: H1 "The AI operating system that runs your local business"; the meta description ends "Join the waitlist."; "Built by the team behind Beside, rated 4.8 stars by 21,000+ paying businesses"; "For nail salons, barbers, plumbers, electricians, and contractors"; "Dial the live demo and act like a customer"; waitlist order by tier, with skips for connecting a Google Business Profile or referring a business; "SEO & GEO ... (Soon)". The footer links to only two social accounts: X and LinkedIn.Source
    • HiringBeside's mission text in its job posts: "We're building for the people who run the real economy: the plumber between jobs, the family salon, the local gym owner"; "Every missed call or forgotten follow-up can mean lost revenue"; "Our foundation is Beside Phone."Source
  • 02

    The homepage says "21,000+ paying businesses", while Beside's customers page and its facts file for AI assistants say "25,000+ businesses" and "4.8 stars across 7,400+ reviews". The Brand Owner is asked to keep the story "consistent across every surface", and AI assistants quote whichever number they read.

    Medium impactLow effort First result in 1 week Brand Owner

    First action

    List every page and file that states a customer count.

    How to measure it

    Surfaces aligned

    Now
    –
    Target
    All
    By
    2 weeks

    Steps

    1. 1

      Collect

      Every count on the site and in llms files.

      Brand Owner 2 hours

    2. 2

      Define

      Paying vs total; review source.

      Brand Owner 1 hour

    3. 3

      Update site

      Homepage, customers, Creator Kit.

      Growth engineer 1 day

    4. 4

      Update llms files

      llms.txt and llms-full.txt.

      Growth engineer 1 hour

    5. 5

      Brief sales

      Same numbers in decks.

      Brand Owner 1 hour

    6. 6

      Review monthly

      Numbers grow fast.

      Brand Owner monthly

    First result
    1 week
    Cost
    $0
    Owner
    Brand Owner

    Smallest test

    Fix the homepage line today.

    Why it works

    Pick the defined numbers (paying businesses, total businesses, review count and source), publish them once, and update the homepage, customers page, Creator Kit and llms files together. Add the review source next to the 4.8 rating.

    Consistent, sourced numbers build trust with owners and with the AI answers the Brand Owner wants Beside to appear in.

    Risks and how to handle them

    • Numbers change monthly

      Store them in one config file the site reads.

    Evidence

    • Your websiteHomepage: H1 "The AI operating system that runs your local business"; the meta description ends "Join the waitlist."; "Built by the team behind Beside, rated 4.8 stars by 21,000+ paying businesses"; "For nail salons, barbers, plumbers, electricians, and contractors"; "Dial the live demo and act like a customer"; waitlist order by tier, with skips for connecting a Google Business Profile or referring a business; "SEO & GEO ... (Soon)". The footer links to only two social accounts: X and LinkedIn.Source
    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
    • Your websiteCustomer stories: 18, the newest from July 2026; one trade business (a plumber) and none from HVAC, roofing, electrical or landscaping; the pages are text with a product demo clip and no customer video. Published results include an insurance agency going "from writing about $40,000 in new written premium to about $120,000", a braiding salon that "didn't publish a phone number for almost two years", and a security company handling "500 calls a week". The customers page's markdown version says "trusted by 25,000+ businesses".Source
    • HiringBrand Owner (New York, still open; posted April 17, 2026): "Turn a product into a simple, sharp story", "Keep the story consistent across every surface - website, outbound, sales collateral, social, events", "Build the GEO/SEO foundation so Beside shows up in the right searches and AI answers", "Source creators, ambassadors, and partners who actually reach our users", and "Help founders and team members write and publish".Source
  • 03

    Anyone can call Beside's live AI receptionist and "try to break it". That is a ready-made social format: owners and creators calling with hard requests and filming the result.

    High impactLow effort First result in 2 weeks Social Media Manager

    First action

    Record three team calls with tough scenarios.

    How to measure it

    Demo-line calls

    Now
    –
    Target
    +50%
    By
    60 days

    Steps

    1. 1

      Pick scenarios

      Ten hard but fair requests.

      Social Media Manager 1 day

    2. 2

      Record

      Team and owner attempts.

      Social Media Manager 1 week

    3. 3

      Post weekly

      Challenge format.

      Social Media Manager weekly

    4. 4

      Invite stitches

      Owners and creators.

      Social Media Manager weekly

    5. 5

      Track calls

      Demo-line volume by day.

      Growth engineer weekly

    6. 6

      Fix failures

      Share what the team improved.

      Product lead, Beside agent monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Social Media Manager

    Smallest test

    Post one challenge this week.

    Why it works

    Post a weekly challenge ("Call as an angry customer", "Ask for an emergency at 2am", "Ask in Spanish"), film team members and invited owners trying it, and ask viewers to stitch their own attempts. Pin the number in every profile.

    Interactive content spreads further than demos, and every viewer who calls has already experienced the product.

    Risks and how to handle them

    • A call goes badly on camera

      Treat it as content: show the fix.

    Evidence

    • Your websiteGrowth assets already on the site: free Review Writer and Website Audit tools, a free Business Audit for waitlist members, a Creator Kit with logos and product MP4 clips, a "Beside for agencies" page ("Build their website. Grow their revenue."), llms.txt and markdown versions of pages for AI assistants, and a live AI receptionist demo line anyone can call.Source
    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
  • 04

    The homepage says Beside is "For nail salons, barbers, plumbers, electricians, and contractors", and the blog has several barbershop posts, but there is no barber industry page among the 19.

    Medium impactLow effort First result in 1 month Brand Owner

    First action

    Draft the page from the hair-salon page.

    How to measure it

    Barber-page signups

    Now
    –
    Target
    40 a month
    By
    90 days

    Steps

    1. 1

      Draft

      From the hair-salon page.

      Brand Owner 1 day

    2. 2

      Find a quote

      One barber customer.

      Customer success 1 week

    3. 3

      Publish

      With schema.

      Growth engineer 1 day

    4. 4

      Link blog posts

      Barbershop articles.

      Brand Owner 1 hour

    5. 5

      Social clip

      One barber video.

      Social Media Manager 1 week

    6. 6

      Measure

      Signups.

      Growth engineer monthly

    First result
    1 month
    Cost
    $0
    Owner
    Brand Owner

    Smallest test

    Publish the page this week.

    Why it works

    Publish a barbers page on the hair-salon pattern: walk-ins vs appointments, calls during cuts, no-shows and reminders, Square booking, plus a barber customer quote. Link the barbershop blog posts to it.

    Barbers search for their own trade, and the blog traffic already exists to feed the page.

    Risks and how to handle them

    • Thin page

      Add barber-specific FAQs.

    Evidence

    • Your websiteHomepage: H1 "The AI operating system that runs your local business"; the meta description ends "Join the waitlist."; "Built by the team behind Beside, rated 4.8 stars by 21,000+ paying businesses"; "For nail salons, barbers, plumbers, electricians, and contractors"; "Dial the live demo and act like a customer"; waitlist order by tier, with skips for connecting a Google Business Profile or referring a business; "SEO & GEO ... (Soon)". The footer links to only two social accounts: X and LinkedIn.Source
    • Your websiteSitemap (262 URLs, checked October 22, 2026): 172 blog posts (several on barbershops), 19 industry pages (realtors, plumbers, HVAC, roofers, electricians, hair salons, law firms, general contractors, insurance, security, nail salons, day spas, auto brokers, wineries, landscapers, property managers, piano technicians, home-sharing hosts) with no page for barbers, dental or healthcare practices; 10 "alternatives" pages (Goodcall, Rosie, My AI Front Desk, Podium, Thryv, Smith.ai, Ruby, OpenPhone, Grasshopper, Google Voice) with none for RingCentral or Dialpad; no Spanish-language pages.Source
    • Your websiteIntegrations: Square, Follow Up Boss, HubSpot, Salesforce, Pipedrive, Zapier and others are live; ServiceTitan, Jobber, Housecall Pro, Mindbody and GoHighLevel are listed as "coming soon".Source
  • 05

    The homepage asks visitors to join a waitlist for the AI operating system, while the pricing page sells Beside agent plans and Beside Phone plans, and the FAQ explains they are two products on one account. An owner who wants to stop missing calls today has to work that out.

    High impactLow effort First result in 1 month Brand Owner

    First action

    Check how many homepage visitors go to pricing and leave.

    How to measure it

    Homepage-to-Phone signups

    Now
    –
    Target
    +25%
    By
    60 days

    Steps

    1. 1

      Measure

      Current paths.

      Growth engineer 1 day

    2. 2

      Write the strip

      Two options, one line each.

      Brand Owner 1 hour

    3. 3

      Build

      Homepage and industry pages.

      Growth engineer 2 days

    4. 4

      A/B test

      Against the current hero.

      Growth engineer 3 weeks

    5. 5

      Update llms

      Same wording.

      Growth engineer 1 hour

    6. 6

      Decide

      Keep the winner.

      Brand Owner 1 day

    First result
    1 month
    Cost
    $0
    Owner
    Brand Owner

    Smallest test

    Add the strip and watch a week of data.

    Why it works

    Add a two-option strip under the hero: "Need your phone answered today? Get Beside Phone from $29" and "Want the whole business run for you? Join the waitlist". Repeat it on industry pages.

    Clear choices reduce bounce from owners ready to buy now, while keeping the waitlist for the bigger product.

    Risks and how to handle them

    • Fewer waitlist signups

      Track both and value each.

    Evidence

    • Your websitePricing: the Beside agent is Part-time at $99 a month (5,000 credits) or Full-time at $249.99 (12,500 credits), "Start with a free audit"; Beside Phone is Baseline at $29 per business per month (30 AI Receptionist calls) or Unlimited at $99 with a 7-day trial. The homepage asks visitors to join a waitlist while the pricing page offers plans to buy, and the FAQ explains that "Beside" and "Beside Phone" are separate products on one account.Source
    • Your websiteHomepage: H1 "The AI operating system that runs your local business"; the meta description ends "Join the waitlist."; "Built by the team behind Beside, rated 4.8 stars by 21,000+ paying businesses"; "For nail salons, barbers, plumbers, electricians, and contractors"; "Dial the live demo and act like a customer"; waitlist order by tier, with skips for connecting a Google Business Profile or referring a business; "SEO & GEO ... (Soon)". The footer links to only two social accounts: X and LinkedIn.Source
    • HiringBrand Owner (New York, still open; posted April 17, 2026): "Turn a product into a simple, sharp story", "Keep the story consistent across every surface - website, outbound, sales collateral, social, events", "Build the GEO/SEO foundation so Beside shows up in the right searches and AI answers", "Source creators, ambassadors, and partners who actually reach our users", and "Help founders and team members write and publish".Source
  • 06

    The Social Media Manager will run "selected founder accounts", the Brand Owner is to help founders "write and publish", and Beside handled 2.6 million AI calls in three months. Founders posting real patterns from that data give the brand a voice no rival has.

    Medium impactLow effort First result in 1 month Co founders

    First action

    Pull three findings from aggregated call data.

    How to measure it

    Founder followers

    Now
    –
    Target
    +5,000
    By
    1 quarter

    Steps

    1. 1

      Pick findings

      Three per month.

      Product lead, Beside agent monthly

    2. 2

      Privacy check

      Aggregates only.

      Product lead, Beside agent monthly

    3. 3

      Draft

      Founder voice.

      Brand Owner weekly

    4. 4

      Post

      LinkedIn and X.

      Co-founders weekly

    5. 5

      Recut

      Brand channels.

      Social Media Manager weekly

    6. 6

      Measure

      Engagement and clicks.

      Social Media Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    Co founders

    Smallest test

    Post one finding this week.

    Why it works

    Each week, publish one finding (after-hours share by trade, the most common caller question, spam trends) from a founder account, with a chart. Recut it for Beside's channels.

    Specific data from real calls is shareable and positions the founders as experts on how small businesses really work.

    Risks and how to handle them

    • Data reveals customers

      Never show a business or caller.

    Evidence

    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
    • HiringBrand Owner (New York, still open; posted April 17, 2026): "Turn a product into a simple, sharp story", "Keep the story consistent across every surface - website, outbound, sales collateral, social, events", "Build the GEO/SEO foundation so Beside shows up in the right searches and AI answers", "Source creators, ambassadors, and partners who actually reach our users", and "Help founders and team members write and publish".Source
    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source

This quarter 10

The core plays for the next three months.

  • 07

    Beside counts 2,000+ healthcare providers handling 105,000+ calls a quarter, but there is no healthcare, dental, chiropractic or therapy page among its 19 industry pages.

    High impactMedium effort First result in 1 quarter Brand Owner

    First action

    Interview three healthcare customers.

    How to measure it

    Healthcare signups

    Now
    –
    Target
    60 a month
    By
    2 quarters

    Steps

    1. 1

      Interview

      Three customers.

      Customer success 2 weeks

    2. 2

      Write pages

      Hub and three specialties.

      Brand Owner 1 month

    3. 3

      Privacy review

      Health data wording.

      Legal counsel 2 weeks

    4. 4

      Publish

      With schema.

      Growth engineer 1 week

    5. 5

      Social

      Practice clips.

      Social Media Manager 1 month

    6. 6

      Measure

      Signups.

      Growth engineer monthly

    First result
    1 quarter
    Cost
    Legal review
    Owner
    Brand Owner

    Smallest test

    Publish the dental page first.

    Why it works

    Publish a healthcare hub and three sub-pages (dental, chiropractic, physical therapy) covering appointment booking, reminders, after-hours calls and privacy handling, with a customer quote each. Have privacy wording reviewed.

    Practices search for their own specialty, and the customer base proves fit.

    Risks and how to handle them

    • Health privacy claims

      Say only what the product does; no compliance claims without review.

    Evidence

    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
    • Your websiteSitemap (262 URLs, checked October 22, 2026): 172 blog posts (several on barbershops), 19 industry pages (realtors, plumbers, HVAC, roofers, electricians, hair salons, law firms, general contractors, insurance, security, nail salons, day spas, auto brokers, wineries, landscapers, property managers, piano technicians, home-sharing hosts) with no page for barbers, dental or healthcare practices; 10 "alternatives" pages (Goodcall, Rosie, My AI Front Desk, Podium, Thryv, Smith.ai, Ruby, OpenPhone, Grasshopper, Google Voice) with none for RingCentral or Dialpad; no Spanish-language pages.Source
  • 08

    Beside's industry pages cover HVAC, roofers, electricians and landscapers, but its 18 stories include only one plumber from the trades. The newest story is from July.

    High impactMedium effort First result in 1 quarter Customer success

    First action

    Pick six trade customers from call volume data.

    How to measure it

    Trade stories

    Now
    –
    Target
    6
    By
    1 quarter

    Steps

    1. 1

      Shortlist

      Six trades.

      Customer success 1 week

    2. 2

      Interview

      30 minutes each.

      Customer success 1 month

    3. 3

      Write

      Standard template.

      Brand Owner 1 month

    4. 4

      Approve

      Customer sign-off.

      Customer success 2 weeks

    5. 5

      Publish

      Linked from industry pages.

      Growth engineer fortnightly

    6. 6

      Promote

      Social and email.

      Social Media Manager fortnightly

    First result
    1 quarter
    Cost
    Customer credits
    Owner
    Customer success

    Smallest test

    Publish the HVAC story first.

    Why it works

    Publish one trade story a fortnight: problem, setup, call volume, bookings and a quote. Link each from its industry page and use the video from idea 1.

    Industry pages convert better with a peer from the same trade.

    Risks and how to handle them

    • Slow approvals

      Offer a credit for a quick sign-off.

    Builds on

    Evidence

    • Your websiteCustomer stories: 18, the newest from July 2026; one trade business (a plumber) and none from HVAC, roofing, electrical or landscaping; the pages are text with a product demo clip and no customer video. Published results include an insurance agency going "from writing about $40,000 in new written premium to about $120,000", a braiding salon that "didn't publish a phone number for almost two years", and a security company handling "500 calls a week". The customers page's markdown version says "trusted by 25,000+ businesses".Source
    • Your websiteSitemap (262 URLs, checked October 22, 2026): 172 blog posts (several on barbershops), 19 industry pages (realtors, plumbers, HVAC, roofers, electricians, hair salons, law firms, general contractors, insurance, security, nail salons, day spas, auto brokers, wineries, landscapers, property managers, piano technicians, home-sharing hosts) with no page for barbers, dental or healthcare practices; 10 "alternatives" pages (Goodcall, Rosie, My AI Front Desk, Podium, Thryv, Smith.ai, Ruby, OpenPhone, Grasshopper, Google Voice) with none for RingCentral or Dialpad; no Spanish-language pages.Source
    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
  • 09

    The Brand Owner is asked to "Source creators, ambassadors, and partners who actually reach our users", and Beside already publishes a Creator Kit with logos and product clips. Trade and salon creators on TikTok and YouTube reach owners directly.

    High impactMedium effort First result in 2 quarters Brand Owner

    First action

    List 50 trade and salon creators with 10k to 200k followers.

    How to measure it

    Creator-sourced signups

    Now
    –
    Target
    400 a quarter
    By
    2 quarters

    Steps

    1. 1

      List creators

      Trades and beauty.

      Brand Owner 2 weeks

    2. 2

      Offer

      Free plan and revenue share.

      Brand Owner 1 week

    3. 3

      Brief

      One format each.

      Social Media Manager 1 week

    4. 4

      Track links

      Per creator.

      Growth engineer 1 week

    5. 5

      Review content

      FTC disclosures.

      Brand Owner ongoing

    6. 6

      Measure

      Signups and retention.

      Growth engineer monthly

    First result
    2 quarters
    Cost
    Creator fees
    Owner
    Brand Owner

    Smallest test

    Sign five creators this month.

    Why it works

    Recruit 20 creators who run real trade or salon businesses, give them Beside free plus a tracked link and a revenue share, and brief one format each (a day on the job with Beside answering).

    Owner-creators are credible because they are customers, and the kit lowers the cost of each partnership.

    Risks and how to handle them

    • Undisclosed sponsorship

      Require clear ad disclosure.

    Evidence

    • HiringBrand Owner (New York, still open; posted April 17, 2026): "Turn a product into a simple, sharp story", "Keep the story consistent across every surface - website, outbound, sales collateral, social, events", "Build the GEO/SEO foundation so Beside shows up in the right searches and AI answers", "Source creators, ambassadors, and partners who actually reach our users", and "Help founders and team members write and publish".Source
    • Your websiteGrowth assets already on the site: free Review Writer and Website Audit tools, a free Business Audit for waitlist members, a Creator Kit with logos and product MP4 clips, a "Beside for agencies" page ("Build their website. Grow their revenue."), llms.txt and markdown versions of pages for AI assistants, and a live AI receptionist demo line anyone can call.Source
    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
  • 10

    The Brand Owner is to build "the GEO/SEO foundation so Beside shows up in the right searches and AI answers". Beside already publishes llms.txt and markdown pages, which most rivals do not, but it does not yet show whether assistants recommend it.

    High impactMedium effort First result in 1 quarter Brand Owner

    First action

    Write the 50 prompts.

    How to measure it

    Prompts naming Beside

    Now
    –
    Target
    40%
    By
    2 quarters

    Steps

    1. 1

      Write prompts

      50 by trade and need.

      Brand Owner 2 days

    2. 2

      Baseline

      Run across assistants.

      Growth engineer 1 week

    3. 3

      Find gaps

      Who wins each prompt.

      Brand Owner 1 week

    4. 4

      Fill gaps

      Pages and reviews.

      Brand Owner 1 quarter

    5. 5

      Re-run

      Monthly.

      Growth engineer monthly

    6. 6

      Report

      To founders.

      Brand Owner monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Brand Owner

    Smallest test

    Run ten prompts this week.

    Why it works

    Run 50 prompts monthly (AI receptionist for plumbers, best Google Voice alternative, etc.) across major assistants, log who is named, and fix gaps with pages, comparisons and third-party reviews.

    Owners increasingly ask assistants which tool to use, and measurement shows where content will move the answer.

    Risks and how to handle them

    • Answers fluctuate

      Track trends over months.

    Evidence

    • HiringBrand Owner (New York, still open; posted April 17, 2026): "Turn a product into a simple, sharp story", "Keep the story consistent across every surface - website, outbound, sales collateral, social, events", "Build the GEO/SEO foundation so Beside shows up in the right searches and AI answers", "Source creators, ambassadors, and partners who actually reach our users", and "Help founders and team members write and publish".Source
    • Your websiteGrowth assets already on the site: free Review Writer and Website Audit tools, a free Business Audit for waitlist members, a Creator Kit with logos and product MP4 clips, a "Beside for agencies" page ("Build their website. Grow their revenue."), llms.txt and markdown versions of pages for AI assistants, and a live AI receptionist demo line anyone can call.Source
    • Your websiteSitemap (262 URLs, checked October 22, 2026): 172 blog posts (several on barbershops), 19 industry pages (realtors, plumbers, HVAC, roofers, electricians, hair salons, law firms, general contractors, insurance, security, nail salons, day spas, auto brokers, wineries, landscapers, property managers, piano technicians, home-sharing hosts) with no page for barbers, dental or healthcare practices; 10 "alternatives" pages (Goodcall, Rosie, My AI Front Desk, Podium, Thryv, Smith.ai, Ruby, OpenPhone, Grasshopper, Google Voice) with none for RingCentral or Dialpad; no Spanish-language pages.Source
  • 11

    Beside's facts file names RingCentral and Dialpad among the systems it replaces, but its ten alternatives pages cover neither. Businesses outgrowing desk-first phone systems search for those names.

    Medium impactLow effort First result in 1 month Brand Owner

    First action

    Draft the RingCentral page.

    How to measure it

    Comparison signups

    Now
    –
    Target
    50 a month
    By
    90 days

    Steps

    1. 1

      Check facts

      Current rival pricing.

      Brand Owner 2 days

    2. 2

      Write

      Two pages.

      Brand Owner 1 week

    3. 3

      Review

      Fairness and trademarks.

      Legal counsel 3 days

    4. 4

      Publish

      Linked from alternatives.

      Growth engineer 1 day

    5. 5

      Update llms

      New pages listed.

      Growth engineer 1 hour

    6. 6

      Refresh

      Quarterly.

      Brand Owner quarterly

    First result
    1 month
    Cost
    $0
    Owner
    Brand Owner

    Smallest test

    Publish the RingCentral page.

    Why it works

    Write two fair comparison pages on the existing pattern (AI receptionist included vs add-on, mobile-first, pricing per business) with a switching guide for porting numbers.

    Comparison searches are high intent and the template already exists.

    Risks and how to handle them

    • Out-of-date claims

      Date each page.

    Evidence

    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
    • Your websiteSitemap (262 URLs, checked October 22, 2026): 172 blog posts (several on barbershops), 19 industry pages (realtors, plumbers, HVAC, roofers, electricians, hair salons, law firms, general contractors, insurance, security, nail salons, day spas, auto brokers, wineries, landscapers, property managers, piano technicians, home-sharing hosts) with no page for barbers, dental or healthcare practices; 10 "alternatives" pages (Goodcall, Rosie, My AI Front Desk, Podium, Thryv, Smith.ai, Ruby, OpenPhone, Grasshopper, Google Voice) with none for RingCentral or Dialpad; no Spanish-language pages.Source
    • Your websitePricing: the Beside agent is Part-time at $99 a month (5,000 credits) or Full-time at $249.99 (12,500 credits), "Start with a free audit"; Beside Phone is Baseline at $29 per business per month (30 AI Receptionist calls) or Unlimited at $99 with a 7-day trial. The homepage asks visitors to join a waitlist while the pricing page offers plans to buy, and the FAQ explains that "Beside" and "Beside Phone" are separate products on one account.Source
  • 12

    Beside's receptionist handles calls and texts in English, Spanish, French and Portuguese, but the site has no Spanish pages. Many US trade, cleaning and salon owners prefer Spanish.

    High impactMedium effort First result in 1 quarter Brand Owner

    First action

    Translate the AI receptionist page.

    How to measure it

    Spanish signups

    Now
    –
    Target
    150 a month
    By
    2 quarters

    Steps

    1. 1

      Pick pages

      Six core pages.

      Brand Owner 1 day

    2. 2

      Translate

      Native reviewer.

      Brand Owner 2 weeks

    3. 3

      Publish

      With hreflang.

      Growth engineer 1 week

    4. 4

      Social

      Spanish clips.

      Social Media Manager weekly

    5. 5

      Support

      Spanish help answers.

      Customer success 1 month

    6. 6

      Measure

      Signups by language.

      Growth engineer monthly

    First result
    1 quarter
    Cost
    Translation budget
    Owner
    Brand Owner

    Smallest test

    Run one Spanish clip with the demo number.

    Why it works

    Publish Spanish versions of the homepage, Phone pricing, AI receptionist and three trade pages; post Spanish clips and a Spanish demo challenge; add hreflang.

    A product that speaks the owner's language deserves marketing in it, and few rivals do this.

    Risks and how to handle them

    • Stilted translation

      Have Spanish-speaking owners review.

    Evidence

    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
    • Your websiteSitemap (262 URLs, checked October 22, 2026): 172 blog posts (several on barbershops), 19 industry pages (realtors, plumbers, HVAC, roofers, electricians, hair salons, law firms, general contractors, insurance, security, nail salons, day spas, auto brokers, wineries, landscapers, property managers, piano technicians, home-sharing hosts) with no page for barbers, dental or healthcare practices; 10 "alternatives" pages (Goodcall, Rosie, My AI Front Desk, Podium, Thryv, Smith.ai, Ruby, OpenPhone, Grasshopper, Google Voice) with none for RingCentral or Dialpad; no Spanish-language pages.Source
    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
  • 13

    Beside's waitlist already moves people up for connecting a Google Business Profile or referring a business. The reward is invisible outside the email.

    Medium impactLow effort First result in 1 month Growth engineer

    First action

    Design the card.

    How to measure it

    Referral rate

    Now
    –
    Target
    0.3 per signup
    By
    2 months

    Steps

    1. 1

      Design card

      Position and link.

      Social Media Manager 2 days

    2. 2

      Build

      Image generation.

      Growth engineer 1 week

    3. 3

      Email

      Send to waitlist.

      Brand Owner 1 day

    4. 4

      Leaderboard

      Trades, not names.

      Growth engineer 1 week

    5. 5

      Social

      Weekly post.

      Social Media Manager weekly

    6. 6

      Measure

      Referrals.

      Growth engineer weekly

    First result
    1 month
    Cost
    $0
    Owner
    Growth engineer

    Smallest test

    Email the card to 500 waitlisters.

    Why it works

    Give each waitlister a shareable card ("I'm #312 for Beside") with a referral link, show how many places a referral moves them, and post a weekly leaderboard of trades on the waitlist.

    Visible progress makes referral mechanics work; owners share in local business groups.

    Risks and how to handle them

    • Spam referrals

      Count only businesses that connect a profile.

    Evidence

    • Your websiteHomepage: H1 "The AI operating system that runs your local business"; the meta description ends "Join the waitlist."; "Built by the team behind Beside, rated 4.8 stars by 21,000+ paying businesses"; "For nail salons, barbers, plumbers, electricians, and contractors"; "Dial the live demo and act like a customer"; waitlist order by tier, with skips for connecting a Google Business Profile or referring a business; "SEO & GEO ... (Soon)". The footer links to only two social accounts: X and LinkedIn.Source
    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
  • 14

    Beside Phone is paid for by 21,000+ businesses, and the agent is the next product. Existing Phone customers already trust the brand and keep their number when they add it.

    High impactMedium effort First result in 2 quarters Product lead

    First action

    Pick 500 high-volume Phone customers.

    How to measure it

    Agent adoption among Phone customers

    Now
    –
    Target
    10%
    By
    2 quarters

    Steps

    1. 1

      Segment

      Volume and trade.

      Product lead, Beside agent 1 week

    2. 2

      In-app audit

      One tap.

      Product lead, Beside agent 1 month

    3. 3

      Last-month replay

      What the agent would do.

      Product lead, Beside agent 1 month

    4. 4

      Offer

      First-month credit.

      Brand Owner 1 week

    5. 5

      Email

      Series of three.

      Brand Owner 1 month

    6. 6

      Measure

      Adoption and churn.

      Product lead, Beside agent monthly

    First result
    2 quarters
    Cost
    Credits
    Owner
    Product lead, Beside agent

    Smallest test

    Offer the audit to 100 customers.

    Why it works

    Offer every Phone customer the free Business Audit in-app, show what the agent would have done with last month's calls (follow-ups, reviews), and give a first-month credit. Target highest-volume accounts first.

    Expansion from existing customers is cheaper than new acquisition and grows revenue per account.

    Risks and how to handle them

    • Confusion between products

      Use the FAQ wording everywhere.

    Evidence

    • Your websitePricing: the Beside agent is Part-time at $99 a month (5,000 credits) or Full-time at $249.99 (12,500 credits), "Start with a free audit"; Beside Phone is Baseline at $29 per business per month (30 AI Receptionist calls) or Unlimited at $99 with a 7-day trial. The homepage asks visitors to join a waitlist while the pricing page offers plans to buy, and the FAQ explains that "Beside" and "Beside Phone" are separate products on one account.Source
    • Your websiteHomepage: H1 "The AI operating system that runs your local business"; the meta description ends "Join the waitlist."; "Built by the team behind Beside, rated 4.8 stars by 21,000+ paying businesses"; "For nail salons, barbers, plumbers, electricians, and contractors"; "Dial the live demo and act like a customer"; waitlist order by tier, with skips for connecting a Google Business Profile or referring a business; "SEO & GEO ... (Soon)". The footer links to only two social accounts: X and LinkedIn.Source
    • Your websiteAbout and Creator Kit: Beside is run by Interface, Inc. (also known as Heart Hands); it is "built for trades and local shops that run on inbound calls" and "Built for the real economy in the United States only: salons, barbers, plumbers, electricians, contractors, agents, shops. Not software companies." The Creator Kit adds that Beside "started with the business phone line more than 21,000 owners already pay for".Source
    • Your websiteGrowth assets already on the site: free Review Writer and Website Audit tools, a free Business Audit for waitlist members, a Creator Kit with logos and product MP4 clips, a "Beside for agencies" page ("Build their website. Grow their revenue."), llms.txt and markdown versions of pages for AI assistants, and a live AI receptionist demo line anyone can call.Source
  • 15

    Beside has an agencies page inviting web and marketing agencies to build client websites and add calls, ads and follow-up. Local agencies each serve dozens of trades.

    Medium impactMedium effort First result in 2 quarters Partnerships lead

    First action

    List 100 agencies that serve home services.

    How to measure it

    Agency-sourced accounts

    Now
    –
    Target
    300
    By
    3 quarters

    Steps

    1. 1

      Design tier

      Revenue share and tools.

      Partnerships lead 1 month

    2. 2

      Recruit

      30 agencies.

      Partnerships lead 1 quarter

    3. 3

      Onboard

      Training.

      Customer success ongoing

    4. 4

      Co-brand audits

      Agency logo.

      Growth engineer 1 month

    5. 5

      Case studies

      Two agencies.

      Brand Owner 1 quarter

    6. 6

      Measure

      Accounts per agency.

      Partnerships lead monthly

    First result
    2 quarters
    Cost
    Revenue share
    Owner
    Partnerships lead

    Smallest test

    Sign three agencies.

    Why it works

    Add a partner tier with revenue share, a client dashboard and co-branded audits, recruit 30 local-service agencies, and publish two agency case studies.

    Agencies bring many accounts at once and keep them engaged.

    Risks and how to handle them

    • Agencies overpromise

      Give approved claims.

    Evidence

    • Your websiteGrowth assets already on the site: free Review Writer and Website Audit tools, a free Business Audit for waitlist members, a Creator Kit with logos and product MP4 clips, a "Beside for agencies" page ("Build their website. Grow their revenue."), llms.txt and markdown versions of pages for AI assistants, and a live AI receptionist demo line anyone can call.Source
    • HiringBrand Owner (New York, still open; posted April 17, 2026): "Turn a product into a simple, sharp story", "Keep the story consistent across every surface - website, outbound, sales collateral, social, events", "Build the GEO/SEO foundation so Beside shows up in the right searches and AI answers", "Source creators, ambassadors, and partners who actually reach our users", and "Help founders and team members write and publish".Source
  • 16

    Beside offers a free Website Audit and Review Writer. Owners like seeing a real shop's site reviewed and fixed.

    Medium impactLow effort First result in 1 month Social Media Manager

    First action

    Recruit five volunteer businesses.

    How to measure it

    Social-sourced audits

    Now
    –
    Target
    500 a month
    By
    1 quarter

    Steps

    1. 1

      Recruit

      Volunteers.

      Social Media Manager 1 week

    2. 2

      Run audits

      On camera.

      Social Media Manager weekly

    3. 3

      Edit

      Short and long versions.

      Social Media Manager weekly

    4. 4

      Post

      All channels.

      Social Media Manager weekly

    5. 5

      Track

      Audits started.

      Growth engineer weekly

    6. 6

      Follow up

      Volunteers to signups.

      Customer success monthly

    First result
    1 month
    Cost
    $0
    Owner
    Social Media Manager

    Smallest test

    Film one makeover.

    Why it works

    With permission, audit one volunteer business a week on camera: what the audit found, three fixes, and the before and after. Invite viewers to submit their own.

    Makeover content is popular with owners and demonstrates the free tools in use.

    Risks and how to handle them

    • Embarrassing the owner

      Keep it constructive and approved.

    Evidence

    • Your websiteGrowth assets already on the site: free Review Writer and Website Audit tools, a free Business Audit for waitlist members, a Creator Kit with logos and product MP4 clips, a "Beside for agencies" page ("Build their website. Grow their revenue."), llms.txt and markdown versions of pages for AI assistants, and a live AI receptionist demo line anyone can call.Source
    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    These three field-service platforms and GoHighLevel are listed as "coming soon". Their users are exactly Beside's contractors and home services owners.

    High impactHigh effort First result in 3 quarters Partnerships lead

    First action

    Pick the first integration by customer demand.

    How to measure it

    Marketplace signups

    Now
    –
    Target
    500
    By
    1 year

    Steps

    1. 1

      Rank demand

      Customer requests.

      Product lead, Beside agent 1 week

    2. 2

      Build first

      Integration.

      Engineering 1 quarter

    3. 3

      Marketplace listing

      Partner review.

      Partnerships lead 1 month

    4. 4

      Joint webinar

      With partner.

      Partnerships lead 1 month

    5. 5

      Offer

      First month.

      Brand Owner 1 week

    6. 6

      Repeat

      Next platform.

      Partnerships lead 1 quarter

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Partnerships lead

    Smallest test

    Survey contractors on which tool they use.

    Why it works

    Ship one integration at a time, list it in the partner's marketplace, run a joint webinar, and offer the partner's users an exclusive first month.

    Marketplace listings put Beside in front of owners at the moment they connect tools.

    Risks and how to handle them

    • Partner approval delays

      Start the listing review early.

    Evidence

    • Your websiteIntegrations: Square, Follow Up Boss, HubSpot, Salesforce, Pipedrive, Zapier and others are live; ServiceTitan, Jobber, Housecall Pro, Mindbody and GoHighLevel are listed as "coming soon".Source
    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
  • 18

    Beside handled 2.6 million AI calls in three months and says 40% of contractor calls come after hours. No one else publishes how local businesses lose calls by trade, hour and city.

    High impactHigh effort First result in 3 quarters Brand Owner

    First action

    Pick ten questions owners care about.

    How to measure it

    Report visits

    Now
    –
    Target
    50,000
    By
    1 year

    Steps

    1. 1

      Pick questions

      Ten.

      Brand Owner 1 week

    2. 2

      Analyse

      Aggregated data.

      Product lead, Beside agent 1 month

    3. 3

      Privacy review

      No business identifiable.

      Legal counsel 2 weeks

    4. 4

      Design

      Report and lookup.

      Growth engineer 1 month

    5. 5

      Launch

      Press and social.

      Brand Owner 1 month

    6. 6

      Repeat

      Quarterly.

      Brand Owner quarterly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Brand Owner

    Smallest test

    Publish one chart on social first.

    Why it works

    Publish a quarterly report with aggregated, anonymized data: after-hours share, peak times, common requests and spam by trade, plus a free lookup by trade. Pitch to trade press and local news.

    Original data earns links, press and AI citations, and gives the social team months of material.

    Risks and how to handle them

    • Privacy

      Aggregate and suppress small groups.

    Evidence

    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
    • HiringBrand Owner (New York, still open; posted April 17, 2026): "Turn a product into a simple, sharp story", "Keep the story consistent across every surface - website, outbound, sales collateral, social, events", "Build the GEO/SEO foundation so Beside shows up in the right searches and AI answers", "Source creators, ambassadors, and partners who actually reach our users", and "Help founders and team members write and publish".Source
    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
  • 19

    The job posts name a YouTube channel as a bonus signal and describe customers as "the plumber between jobs, the family salon". Long-form owner stories build trust that short clips cannot.

    Medium impactHigh effort First result in 1 year Social Media Manager

    First action

    Film a pilot episode.

    How to measure it

    YouTube subscribers

    Now
    –
    Target
    25,000
    By
    1 year

    Steps

    1. 1

      Format

      One owner, one day.

      Social Media Manager 2 weeks

    2. 2

      Pilot

      Film and edit.

      Social Media Manager 1 month

    3. 3

      Publish

      Monthly.

      Social Media Manager monthly

    4. 4

      Clips

      Short-form cuts.

      Social Media Manager monthly

    5. 5

      Guests

      From customers.

      Customer success ongoing

    6. 6

      Review

      After six episodes.

      Brand Owner 6 months

    First result
    1 year
    Cost
    Production costs
    Owner
    Social Media Manager

    Smallest test

    Publish the pilot.

    Why it works

    Produce a monthly 15-minute episode following one owner for a day, with Beside visible but not the subject. Cut clips for short-form channels.

    A show gives the brand a home audience and a library of proof.

    Risks and how to handle them

    • Slow growth

      Feed it from short-form clips.

    Evidence

    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
    • HiringBeside's mission text in its job posts: "We're building for the people who run the real economy: the plumber between jobs, the family salon, the local gym owner"; "Every missed call or forgotten follow-up can mean lost revenue"; "Our foundation is Beside Phone."Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 20

    Beside says it has blocked 550,000+ spam calls, and a nail tech story is about blocking scam calls. Owners are targeted by fake Google listing and payment scams.

    Medium impactLow effort First result in 1 month Social Media Manager

    First action

    Identify the top three scam patterns.

    How to measure it

    Scam-alert shares

    Now
    –
    Target
    1,000 a month
    By
    1 quarter

    Steps

    1. 1

      Find patterns

      Spam data.

      Product lead, Beside agent 1 week

    2. 2

      Write alerts

      Plain language.

      Social Media Manager monthly

    3. 3

      Post

      All channels.

      Social Media Manager monthly

    4. 4

      Newsletter

      Signup form.

      Growth engineer 1 week

    5. 5

      Press

      Local news pitches.

      Brand Owner quarterly

    6. 6

      Measure

      Shares and signups.

      Social Media Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    Social Media Manager

    Smallest test

    Post the first alert.

    Why it works

    Post a monthly "scam of the month" warning from aggregated spam trends, with how to spot it and how Beside blocks it. Offer it as a newsletter.

    Protective content earns saves and shares and highlights a feature owners value.

    Risks and how to handle them

    • Alarmist tone

      Stay factual.

    Evidence

    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
    • Your websiteCustomer stories: 18, the newest from July 2026; one trade business (a plumber) and none from HVAC, roofing, electrical or landscaping; the pages are text with a product demo clip and no customer video. Published results include an insurance agency going "from writing about $40,000 in new written premium to about $120,000", a braiding salon that "didn't publish a phone number for almost two years", and a security company handling "500 calls a week". The customers page's markdown version says "trusted by 25,000+ businesses".Source
  • 21

    Beside serves trades and salons; every year apprentices and cosmetology graduates start their own businesses and need a business number first.

    Medium impactLow effort First result in 2 quarters Partnerships lead

    First action

    Contact five schools in New York.

    How to measure it

    Graduate signups

    Now
    –
    Target
    200
    By
    2 quarters

    Steps

    1. 1

      List schools

      NY first.

      Partnerships lead 1 week

    2. 2

      Offer

      Graduate plan.

      Brand Owner 1 week

    3. 3

      Workshop

      Deck and talk.

      Brand Owner 1 month

    4. 4

      Sign schools

      Five.

      Partnerships lead 1 quarter

    5. 5

      Track

      Codes per school.

      Growth engineer 1 week

    6. 6

      Measure

      Retention after a year.

      Product lead, Beside agent yearly

    First result
    2 quarters
    Cost
    Free months
    Owner
    Partnerships lead

    Smallest test

    Run one workshop.

    Why it works

    Offer a graduate plan through trade schools and cosmetology programs: a free first month of Beside Phone and a workshop on getting your first customers.

    Catching owners at the start means they never use a personal number for the business.

    Risks and how to handle them

    • Low conversion

      Follow up when they register a business.

    Evidence

    • Your websiteAbout and Creator Kit: Beside is run by Interface, Inc. (also known as Heart Hands); it is "built for trades and local shops that run on inbound calls" and "Built for the real economy in the United States only: salons, barbers, plumbers, electricians, contractors, agents, shops. Not software companies." The Creator Kit adds that Beside "started with the business phone line more than 21,000 owners already pay for".Source
    • HiringBeside's mission text in its job posts: "We're building for the people who run the real economy: the plumber between jobs, the family salon, the local gym owner"; "Every missed call or forgotten follow-up can mean lost revenue"; "Our foundation is Beside Phone."Source
    • Your websitePricing: the Beside agent is Part-time at $99 a month (5,000 credits) or Full-time at $249.99 (12,500 credits), "Start with a free audit"; Beside Phone is Baseline at $29 per business per month (30 AI Receptionist calls) or Unlimited at $99 with a 7-day trial. The homepage asks visitors to join a waitlist while the pricing page offers plans to buy, and the FAQ explains that "Beside" and "Beside Phone" are separate products on one account.Source
  • 22

    Owners already get call summaries and recaps; some calls are funny or touching. With caller consent, those moments are authentic content.

    Medium impactLow effort First result in 1 quarter Social Media Manager

    First action

    Ask 100 owners for a favourite moment.

    How to measure it

    Owner submissions

    Now
    –
    Target
    50 a month
    By
    1 quarter

    Steps

    1. 1

      Rules

      Consent and redaction.

      Legal counsel 1 week

    2. 2

      Ask owners

      In-app prompt.

      Product lead, Beside agent 2 weeks

    3. 3

      Curate

      Weekly pick.

      Social Media Manager weekly

    4. 4

      Post

      With owner story.

      Social Media Manager weekly

    5. 5

      Reward

      Credit for featured owners.

      Brand Owner weekly

    6. 6

      Measure

      Submissions and reach.

      Social Media Manager monthly

    First result
    1 quarter
    Cost
    Credits
    Owner
    Social Media Manager

    Smallest test

    Post the first moment.

    Why it works

    Invite owners to submit a favourite moment (summary text, not recordings) with personal details removed, and feature one a week with the owner's story.

    User stories spread trust and are cheap to produce.

    Risks and how to handle them

    • Caller privacy

      Only redacted summaries; no recordings.

    Evidence

    • HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
    • Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Beside did not commission, review or endorse it, and Programmable is not affiliated with Beside. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Beside runs its business.

Something wrong, or do you represent Beside? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Contractor video series, one customer count, demo-line challenges, a barbers page, a clear buy-or-waitlist choice and weekly founder posts; start scam alerts.

  2. Days 31 to 6012 ideas

    Healthcare pages, trade stories, creators, AI-answer tracking, new comparisons, Spanish pages, the waitlist card, Phone-to-agent expansion, agencies and audit makeovers; start owner moments and school partnerships.

  3. Days 61 to 903 ideas

    Commit to the big bets: field-service integrations, the Missed Call Report and a YouTube show.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value never missing a call while on a job. The most cited problem: missed calls mean lost jobs.

  • Call summaries and transcripts
  • After-hours calls
  • In their words: “missed calls”

Market

Competitive landscape

5 competitors compared: Podium, Rosie, Goodcall, Quo (formerly OpenPhone) and 1 more.

  • Gap to exploit: Spanish-language marketing for an AI receptionist
  • Podium: Not phone-first
  • Rosie: Answering only

Hiring signals

Beside is hiring for reach and a consistent story.

  • Social Media Manager: Organic channels from customer and team footage. Ideas 1, 3, 6, 16, 19.
  • Brand Owner: Consistent story, GEO/SEO, creators. Ideas 2, 5, 9, 10, 11.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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