Beside says 9,000+ contractors use it and that 40% of their calls come after hours, and its homepage leads with plumbers, electricians and contractors. Yet only one of its 18 customer stories is a trade business, none has customer video, and the site links to only X and LinkedIn, not the Instagram, TikTok, Facebook or YouTube feeds where tradespeople and salon owners spend time. The new Social Media Manager is asked to build formats from "UGC, customer and team footage".
First action
Email 30 contractor customers with high call volume and offer a small credit for a 15-minute phone shoot.
How to measure it
Signups attributed to short-form video
- Now
- –
- Target
- 300 a month
- By
- 90 days
Steps
Pick customers
Ten contractors with strong call results and permission to film.
Customer success 1 week
Write the format
Hook, the missed-call moment, the outcome, the demo number.
Social Media Manager 2 days
Shoot
Phone footage on the job, plus a screen recording of the call summary.
Social Media Manager 2 weeks
Edit per platform
Reels, TikTok, Shorts and Facebook cuts.
Social Media Manager 1 week
Add the accounts
Instagram, TikTok, YouTube and Facebook in the footer and in sameAs schema.
Growth engineer 1 hour
Track
A tracked number or link per platform.
Growth engineer 2 days
Write it up
Five clips become written stories on /customers.
Brand Owner 2 weeks
Why it works
Film ten contractors (HVAC, roofing, electrical, plumbing, landscaping) on phones: the job they were on when a call came in, what the AI receptionist captured, and the booking that followed. Cut 30-second vertical clips with one recurring format ("The call I didn't miss"), end each with the live demo number, and post on Instagram Reels, TikTok, YouTube Shorts and Facebook. Turn the best five into written customer stories and add the social accounts to the site footer.
Owners trust other owners on the job far more than product demos, and a repeatable format gives the new hire a weekly engine instead of one-off posts.
Ready to use
Script30-second clip format
HOOK (0-3s): "I was on a roof when this call came in." MOMENT (3-15s): owner on the job; phone shows the AI receptionist answering. PROOF (15-25s): the call summary on screen, then the booked job. CTA (25-30s): "Call this number and try to break it." + live demo number on screen.
Risks and how to handle them
Customers worry about showing caller details
Blur names and numbers; show only the owner's side.
Low early reach
Boost the two best clips with a small paid budget.
Evidence
- HiringSocial Media Manager (New York, posted September 16, 2026): owns "Beside's organic presence across our brand channels and selected founder accounts"; must "Find the strongest material across UGC, customer and team footage, product demos, and selected paid creative", "Build recognizable formats that make our product, customers, and team worth following" and "Build a reliable workflow from raw input to finished post". Bonus signals: "You run your own YouTube channel" and "You've distributed to SMBs in the US".Source
- Your websiteBeside's own long-form facts for AI assistants (llms-full.txt): "Customers: 25,000+ businesses"; "4.8 stars across 7,400+ reviews"; "from 868 to 25,000+ in 18 months"; "2.6 million AI calls handled in 3 months"; "550,000+ spam calls blocked"; "9,000+ contractors", "40% of calls come after hours"; 3,000+ real estate, 1,000+ insurance, 600+ legal and "2,000+ healthcare providers" with "105,000+ calls per quarter"; receptionist languages "English, Spanish, French, and Portuguese". The file names RingCentral and Dialpad among the competitors Beside replaces.Source
- Your websiteCustomer stories: 18, the newest from July 2026; one trade business (a plumber) and none from HVAC, roofing, electrical or landscaping; the pages are text with a product demo clip and no customer video. Published results include an insurance agency going "from writing about $40,000 in new written premium to about $120,000", a braiding salon that "didn't publish a phone number for almost two years", and a security company handling "500 calls a week". The customers page's markdown version says "trusted by 25,000+ businesses".Source
- Your websiteHomepage: H1 "The AI operating system that runs your local business"; the meta description ends "Join the waitlist."; "Built by the team behind Beside, rated 4.8 stars by 21,000+ paying businesses"; "For nail salons, barbers, plumbers, electricians, and contractors"; "Dial the live demo and act like a customer"; waitlist order by tier, with skips for connecting a Google Business Profile or referring a business; "SEO & GEO ... (Soon)". The footer links to only two social accounts: X and LinkedIn.Source
- HiringBeside's mission text in its job posts: "We're building for the people who run the real economy: the plumber between jobs, the family salon, the local gym owner"; "Every missed call or forgotten follow-up can mean lost revenue"; "Our foundation is Beside Phone."Source