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Generated Oct 26, 2026
  1. Programmable
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BetterHelp logo

growth playbook · Oct 26, 2026

betterhelp.com (opens in a new tab)

BetterHelp growth playbook

Diagnosis

BetterHelp is moving from cash-pay subscriptions toward insurance and employers: insurance revenue grew more than tenfold in a year while paying users fell, and demand for covered care is ahead of therapist capacity.

Its hiring matches that shift (health plan partnerships, enterprise sales, broker relations, an international SEO/AEO manager, social and creator marketing, and clinical QA for AI tools).

This playbook starts with gaps on the site itself: localized pages tagged for one country each with thin article libraries, localized homepages that crawl in English from the US, no insurance check before sign-up, and a homepage slowed by its own privacy notice. It then adds in-network capacity, broker and employer tools, per-plan pages, safe creator rules, and a full Spanish path in the US.

Growth Score

7/10

Biggest Opportunity

Turn growing insurance and employer demand into sessions: more in-network therapists, clear coverage answers before sign-up, and international and Spanish-language pages that reach every speaker.

Biggest Risk

Insurance demand that capacity cannot meet, and cash-pay decline, while any loose claim in marketing about mental health can damage trust.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Open the Spanish, French, German and Dutch pages to every speaker of those languages, then fill the gap in articles

    List which countries each localized site is meant to serve, and add the language-level tags to the main sitemap.

    High impact First result in 1 quarter
  2. 2

    Make the German, Spanish, French and Dutch homepages show their own language to every visitor and crawler

    Run URL Inspection on /de/ and /es/ and compare the rendered page with the German and Spanish copy.

    High impact First result in 1 month
  3. 3

    An insurance check before sign-up: plan and state in, a clear yes or no out

    Turn the plan-and-state lists on the insurance page into one table.

    High impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 1Big bets · 11Fill-ins · 4Reconsider · 5
Effort →

Showing 21 of 21 ideas

This week 5

Quick wins with a clear first action.

  • 01

    BetterHelp is hiring an International SEO/AEO Manager for its Spanish, French, Dutch and German markets, with hreflang named in the brief. Today the sitemaps tag the localized pages for one country each: es-ES, fr-FR, de-DE, nl-NL. Spanish speakers outside Spain, French speakers in Canada, Belgium or Switzerland, German speakers in Austria or Switzerland and Dutch speakers in Belgium are not told those pages are for them. Behind the tags, the libraries are thin: 174 Spanish, 206 German, 213 Dutch and 353 French articles against 4,259 in English, and none of the localized articles is linked to its English counterpart.

    High impactMedium effort First result in 1 quarter International SEO/AEO Manager

    First action

    List which countries each localized site is meant to serve, and add the language-level tags to the main sitemap.

    How to measure it

    Organic sign-ups from the four languages

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Confirm markets

      Which countries each language site serves.

      International SEO/AEO Manager 2 days

    2. 2

      Fix the tags

      Language-level alternates plus country codes; link articles to English versions.

      International SEO/AEO Manager 1 week

    3. 3

      Rank the gap

      Top 200 English articles per language by search demand.

      International SEO/AEO Manager 1 week

    4. 4

      Set the workflow

      AI-assisted drafts, native editors, clinical review.

      International SEO/AEO Manager 2 weeks

    5. 5

      Publish in waves

      50 articles per language per month.

      International SEO/AEO Manager 1 quarter

    6. 6

      Measure

      Indexing, rankings and sign-ups per language.

      Manager, Business Analytics & Insights monthly

    First result
    1 quarter
    Cost
    Freelance editing and clinical review time
    Owner
    International SEO/AEO Manager

    Smallest test

    Add language-level tags for Spanish and measure impressions outside Spain for a month.

    Why it works

    Add language-level alternates (es, fr, de, nl) next to the country codes for every market BetterHelp serves, and link each localized article to its English version where one exists. Then pick the 200 English articles with the most search demand in each language, and produce them through the AI-assisted, human-reviewed workflow the role describes, reviewed by licensed clinicians who work in that language. Track indexing and organic sign-ups per language.

    Search engines and AI assistants can then send each speaker to the right page, and every translated article starts from a page that already proved demand in English. It grows the markets the new hire owns without new ad spend.

    Ready to use

    ChecklistInternational launch checklist

    [ ] es, fr, de, nl alternates added beside es-ES, fr-FR, de-DE, nl-NL
    [ ] x-default kept on the English pages
    [ ] Localized articles linked to their English versions
    [ ] Top 200 articles per language ranked by demand
    [ ] Native editor and clinical reviewer named per language
    [ ] Local helplines and prices checked per country
    [ ] Search Console property per language folder

    Risks and how to handle them

    • Translations read as machine text

      Native editors and clinicians review every article before it goes live.

    • Advice differs by country

      Adapt helplines, laws and pricing per country, not only the language.

    Evidence

    • Your websiteSitemaps (checked October 23, 2026): main pages carry hreflang alternates for en-US, fr-FR, de-DE, nl-NL and es-ES only. Article libraries: 4,259 English advice pages against 353 French, 213 Dutch, 206 German and 174 Spanish; each localized article's hreflang points only to itself. 36,213 therapist directory pages and 3,476 Canadian pages under /ca/, which carry no hreflang.Source
    • HiringInternational SEO/AEO Manager (open, San Jose): owns "international organic growth strategy across all priority markets" for "our Spanish, French, Dutch, and German markets", including "hreflang implementation, Core Web Vitals, and structured data", "subdomain vs. subdirectory strategy", a "content refresh program", "AI-assisted, human-reviewed content workflows", and monitoring "how our brand and content appear across AI-powered search surfaces" to improve "visibility and accuracy of representation".Source
    • HiringSenior Clinical QA Specialist, AI (posted October 14, 2026): "We're building safe, effective AI tools that support both members and clinicians"; the role develops "clinical standards, evaluation rubrics and review processes" and "escalation pathways". Every post describes BetterHelp as "the world's largest online therapy service" with "over 30,000 licensed therapists", founded in 2013.Source
  • 02

    The localized homepages have local titles and descriptions, but from a US connection most of /de/ and /es/ appears in English, with US insurance copays and US weekly prices. Google documents that Googlebot crawls mostly from US addresses, so the version it indexes may be largely English under a German or Spanish title.

    High impactLow effort First result in 1 month International SEO/AEO Manager

    First action

    Run URL Inspection on /de/ and /es/ and compare the rendered page with the German and Spanish copy.

    How to measure it

    Pages passing the language check

    Now
    –
    Target
    4 of 4
    By
    1 month

    Steps

    1. 1

      Inspect

      URL Inspection on all four homepages.

      International SEO/AEO Manager 1 day

    2. 2

      Find the cause

      Which blocks switch on location.

      Web engineering 2 days

    3. 3

      Fix

      Language follows the URL, location adds a block.

      Web engineering 1 week

    4. 4

      Retest

      From several countries.

      International SEO/AEO Manager 2 days

    5. 5

      Extend

      About, FAQ and get-started pages.

      Web engineering 1 week

    6. 6

      Monitor

      Monthly check.

      International SEO/AEO Manager monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    International SEO/AEO Manager

    Smallest test

    Fix /de/ first and recheck it in URL Inspection.

    Why it works

    Serve the full local-language page on /de/, /es/, /fr/ and /nl/ whatever the visitor's location, and show location-specific details (insurance, prices) only as an extra block. Check what Google sees with the URL Inspection tool.

    A consistent local page ranks for local-language searches and does not confuse a German speaker who happens to be abroad.

    Risks and how to handle them

    • US visitors need insurance details

      Keep them as a location block, not the page language.

    Evidence

    • Your websiteLocalized homepages (/es/, /de/, /fr/, /nl/) have local-language titles and descriptions, but when we loaded /de/ and /es/ from a US connection, most of the visible page (navigation, hero, "You deserve to be happy", the US insurance copay and weekly price) was in English.Source
    • Your websiteSitemaps (checked October 23, 2026): main pages carry hreflang alternates for en-US, fr-FR, de-DE, nl-NL and es-ES only. Article libraries: 4,259 English advice pages against 353 French, 213 Dutch, 206 German and 174 Spanish; each localized article's hreflang points only to itself. 36,213 therapist directory pages and 3,476 Canadian pages under /ca/, which carry no hreflang.Source
    • HiringInternational SEO/AEO Manager (open, San Jose): owns "international organic growth strategy across all priority markets" for "our Spanish, French, Dutch, and German markets", including "hreflang implementation, Core Web Vitals, and structured data", "subdomain vs. subdirectory strategy", a "content refresh program", "AI-assisted, human-reviewed content workflows", and monitoring "how our brand and content appear across AI-powered search surfaces" to improve "visibility and accuracy of representation".Source
  • 03

    BetterHelp is in network with 125+ health plans, and insurance revenue grew more than tenfold in a year. But the homepage warns that "you may not see insurance as an available payment option in the sign-up flow", and coverage varies by state, plan and deductible. People find out whether they are covered only after starting sign-up.

    High impactMedium effort First result in 1 month Product Manager

    First action

    Turn the plan-and-state lists on the insurance page into one table.

    How to measure it

    Sign-up completion from the insurance path

    Now
    –
    Target
    +15%
    By
    1 quarter

    Steps

    1. 1

      Build the table

      Plans, states, copay ranges.

      Network Operations lead 1 week

    2. 2

      Design the checker

      Two questions, one answer.

      Product Manager, Sign-up 1 week

    3. 3

      Build it

      Homepage and insurance page.

      Web engineering 2 weeks

    4. 4

      Pass to sign-up

      Carry the answer over.

      Product Manager, Sign-up 1 week

    5. 5

      Legal review

      Wording on coverage and costs.

      Legal 1 week

    6. 6

      Measure

      Completion with and without the checker.

      Manager, Business Analytics & Insights monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Product Manager, Sign up

    Smallest test

    Publish the plan-and-state table as a page first.

    Why it works

    Add a short checker on the homepage and insurance page: choose the health plan and state, and see whether BetterHelp is in network there, the typical copay range from the insurance page, and what changes with insurance (some features may be limited). Then start sign-up with the answer carried over.

    People who are covered start with confidence, people who are not see the self-pay options straight away, and both reduce drop-off in sign-up.

    Risks and how to handle them

    • Coverage changes

      Update the table from network data weekly.

    • Promising too much

      Show "likely in network" and the cost caveats, never a guaranteed price.

    Evidence

    • Your websiteHomepage: "BetterHelp accepts insurance, with copays as low as $15", with the note that "you may not see insurance as an available payment option in the BetterHelp sign-up flow"; HSA/FSA accepted for individual and teen therapy; "$70-$100 per week" for subscriptions; 31,355 licensed therapists; links to Regain (couples) and Teen Counseling. Plans for organizations are usage based with "No minimum" and "No monthly fee".Source
    • Your websiteInsurance page: "In network with 125+ health plans", "Copays as low as $15", plan-by-plan sections (for Aetna: average copay "$21 per session" and a list of eligible states); "Insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status." The site map lists one /insurance/ page, with no page per health plan.Source
    • News coverageTeladoc Health Q2 2026: BetterHelp revenue $212.6 million, down 12%; insurance-covered revenue $21.8 million against $2.1 million a year earlier; about 346,000 paying users, down 11%; management said demand for insurance-covered care "outpaced available provider capacity".Source
    • Your websiteAARP page: AARP members get "30% off their first month" when paying directly; average insurance copay "about $23 per session"; "BetterHelp does not currently accept Medicare or Medicaid"; with insurance, "chat-based sessions, groups/classes, and select self-help tools" may be limited.Source
  • 04

    Real visitors fail Core Web Vitals on the homepage (LCP 2.55 s), and in Google's phone test the largest element, the privacy notice text, appears after 7.7 s. Render-blocking files cost about a second and 153 KB of CSS is unused, with Bootstrap 3.3.6 and jQuery Mobile still loaded.

    Medium impactMedium effort First result in 1 month Web engineering

    First action

    Inline the notice's CSS and rerun PageSpeed.

    How to measure it

    Real-visitor LCP at the 75th percentile

    Now
    –
    Target
    Under 2.5 s
    By
    2 months

    Steps

    1. 1

      Inline notice CSS

      Same text, same choices.

      Web engineering 1 day

    2. 2

      Defer CSS

      Load non-critical styles later.

      Web engineering 3 days

    3. 3

      Remove unused

      Old framework CSS.

      Web engineering 1 week

    4. 4

      Defer scripts

      Below-the-fold scripts.

      Web engineering 3 days

    5. 5

      Retest

      Lab and field data.

      International SEO/AEO Manager 1 week

    6. 6

      Repeat

      Get-started and localized pages.

      Web engineering 2 weeks

    First result
    1 month
    Cost
    Engineering time
    Owner
    Web engineering

    Smallest test

    Inline the notice CSS on the homepage.

    Why it works

    Keep the notice exactly as it is but style it with a few lines of inline CSS so it paints immediately, defer non-critical CSS and scripts, and remove unused framework CSS. Retest the homepage and the get-started page.

    A faster first screen keeps more people on the path to "Get started", especially on phones.

    Risks and how to handle them

    • Notice changes

      Do not change its wording or choices, only how it is styled.

    Evidence

    • Google PageSpeedMobile lab test of the homepage: performance 66 (desktop 93), Largest Contentful Paint 7.7 s, where the largest element is the privacy notice text; render-blocking requests cost about 1.1 s and 153 KB of CSS is unused (Bootstrap 3.3.6 and jQuery Mobile 1.4.5 are still loaded). Real Chrome visitors fail Core Web Vitals on LCP: 2.55 s at the 75th percentile, INP 113 ms.Source
  • 05

    The SEO/AEO role is asked to improve "visibility and accuracy of representation" in AI search. BetterHelp's facts are specific and changing: insurance with 125+ plans, copays from $15, HSA/FSA, $70-$100 a week, no Medicare or Medicaid. Assistants that repeat older facts send people away with the wrong expectations.

    Medium impactLow effort First result in 1 month International SEO/AEO Manager

    First action

    Write the 30 questions and run them once.

    How to measure it

    Correct answers to the 30 questions

    Now
    –
    Target
    90%
    By
    1 quarter

    Steps

    1. 1

      Write questions

      Price, insurance, therapists, privacy.

      International SEO/AEO Manager 1 day

    2. 2

      Run monthly

      Five languages.

      International SEO/AEO Manager monthly

    3. 3

      Log errors

      And the cited pages.

      International SEO/AEO Manager monthly

    4. 4

      Fix sources

      Dated statements on cited pages.

      International SEO/AEO Manager 2 weeks

    5. 5

      Add structured data

      Pricing and insurance FAQs.

      Web engineering 2 weeks

    6. 6

      Report

      Accuracy trend.

      Manager, Business Analytics & Insights monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    International SEO/AEO Manager

    Smallest test

    Ask five assistants "Does BetterHelp take insurance?" today.

    Why it works

    Ask the main assistants 30 common questions (does BetterHelp take my insurance, what does it cost, who are the therapists) in English and the four other languages each month. Where answers are wrong, update the page they cite with clear, dated statements and structured data.

    Accurate answers bring the right people to sign-up and protect trust.

    Risks and how to handle them

    • Assistants change often

      Track trends, not single answers.

    Evidence

    • HiringInternational SEO/AEO Manager (open, San Jose): owns "international organic growth strategy across all priority markets" for "our Spanish, French, Dutch, and German markets", including "hreflang implementation, Core Web Vitals, and structured data", "subdomain vs. subdirectory strategy", a "content refresh program", "AI-assisted, human-reviewed content workflows", and monitoring "how our brand and content appear across AI-powered search surfaces" to improve "visibility and accuracy of representation".Source
    • Your websiteHomepage: "BetterHelp accepts insurance, with copays as low as $15", with the note that "you may not see insurance as an available payment option in the BetterHelp sign-up flow"; HSA/FSA accepted for individual and teen therapy; "$70-$100 per week" for subscriptions; 31,355 licensed therapists; links to Regain (couples) and Teen Counseling. Plans for organizations are usage based with "No minimum" and "No monthly fee".Source
    • Your websiteInsurance page: "In network with 125+ health plans", "Copays as low as $15", plan-by-plan sections (for Aetna: average copay "$21 per session" and a list of eligible states); "Insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status." The site map lists one /insurance/ page, with no page per health plan.Source
    • Your websiteAARP page: AARP members get "30% off their first month" when paying directly; average insurance copay "about $23 per session"; "BetterHelp does not currently accept Medicare or Medicaid"; with insurance, "chat-based sessions, groups/classes, and select self-help tools" may be limited.Source

This quarter 11

The core plays for the next three months.

  • 06

    Teladoc said demand for insurance-covered BetterHelp care "outpaced available provider capacity", while cash-pay users fell. The new health plan director is asked to improve "delegated or streamlined credentialing" and provider onboarding.

    High impactHigh effort First result in 2 quarters Network Operations lead

    First action

    Rank plans and states by unmet insurance demand.

    How to measure it

    In-network therapists in the top ten plan-states

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Rank demand

      Plan and state waits.

      Manager, Business Analytics & Insights 2 weeks

    2. 2

      Update application page

      Insurance track and pay.

      Network Operations lead 2 weeks

    3. 3

      Ask the network

      Existing therapists to credential.

      Network Operations lead 1 month

    4. 4

      Speed credentialing

      With plan partners.

      Director of Health Plan Business Development 1 quarter

    5. 5

      Onboard

      Faster roster updates.

      Network Operations lead ongoing

    6. 6

      Report

      Wait times monthly.

      Manager, Business Analytics & Insights monthly

    First result
    2 quarters
    Cost
    Recruiting and credentialing costs
    Owner
    Network Operations lead

    Smallest test

    Run the credentialing ask with 500 existing therapists in one state.

    Why it works

    Add a clear insurance track to the therapist application page (which plans, states and pay), ask existing network therapists to join plans in the states with the longest waits, and work with the health plan team on faster credentialing. Report wait times by plan and state.

    Every credentialed therapist in a high-demand state turns waiting insurance demand into sessions.

    Risks and how to handle them

    • Therapist pay

      Be clear about rates by plan.

    Evidence

    • News coverageTeladoc Health Q2 2026: BetterHelp revenue $212.6 million, down 12%; insurance-covered revenue $21.8 million against $2.1 million a year earlier; about 346,000 paying users, down 11%; management said demand for insurance-covered care "outpaced available provider capacity".Source
    • HiringDirector of Health Plan Business Development (posted August 18, 2026): will "shape the next phase of BetterHelp's health plan strategy", improve payer arrangements "including delegated or streamlined credentialing models, provider onboarding and roster processes", and "Develop new strategic models with health plan partners beyond traditional network participation".Source
    • Your websiteInsurance page: "In network with 125+ health plans", "Copays as low as $15", plan-by-plan sections (for Aetna: average copay "$21 per session" and a list of eligible states); "Insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status." The site map lists one /insurance/ page, with no page per health plan.Source
  • 07

    The Consultant Relations Senior Manager will help brokers "understand, evaluate, and confidently introduce BetterHelp", and the business site already lists brokers, a usage-based plan with no minimum and HITRUST r2 certification.

    High impactMedium effort First result in 1 quarter Consultant Relations Senior M…

    First action

    Interview five brokers about what they need to recommend a vendor.

    How to measure it

    Broker-sourced demos

    Now
    –
    Target
    40 a quarter
    By
    2 quarters

    Steps

    1. 1

      Interview brokers

      Five.

      Consultant Relations Senior Manager 2 weeks

    2. 2

      Write the kit

      One-pagers, pricing, security.

      Consultant Relations Senior Manager 2 weeks

    3. 3

      Legal review

      Claims and pricing.

      Legal 1 week

    4. 4

      Run briefings

      Monthly.

      Consultant Relations Senior Manager monthly

    5. 5

      Track links

      Per broker.

      Sales Operations 1 week

    6. 6

      Report

      Demos and deals.

      Manager, Business Analytics & Insights monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Consultant Relations Senior Manager

    Smallest test

    Send the one-pager to ten brokers.

    Why it works

    Build a broker kit: a one-page summary per client size, a pricing explainer for the usage-based plan, security and privacy answers, a sample member journey, and a 20-minute briefing offered monthly. Give each broker a tracked demo link.

    Brokers recommend what they can explain quickly, and the kit lets one manager reach many firms.

    Risks and how to handle them

    • Brokers compare on price only

      Lead with usage-based pricing and no minimum.

    Evidence

    • HiringEnterprise hiring: a Senior Manager, Enterprise Sales (posted October 8, 2026) for an "SMB and Mid-Market territory" selling to "employers, non-profits, universities, government agencies", and a Consultant Relations Senior Manager (posted October 12) to help "brokers and consultants understand, evaluate, and confidently introduce BetterHelp to their clients" through "enablement, programming, events".Source
    • Your websiteBusiness site betterhelporg.com: EAP, employers and brokers sections, "Request a demo", and "The BetterHelp platform is HITRUST Risk-based, 2-year (r2) Certified." The reviews page publishes new member reviews daily (review numbers above 766,000), and a gift page lets people gift individual therapy to adults.Source
    • Your websiteHomepage: "BetterHelp accepts insurance, with copays as low as $15", with the note that "you may not see insurance as an available payment option in the BetterHelp sign-up flow"; HSA/FSA accepted for individual and teen therapy; "$70-$100 per week" for subscriptions; 31,355 licensed therapists; links to Regain (couples) and Teen Counseling. Plans for organizations are usage based with "No minimum" and "No monthly fee".Source
  • 08

    The Enterprise Sales role covers SMB and Mid-Market, and the plan has no minimum and no monthly fee, but buyers cannot see what it might cost for their headcount without a call.

    Medium impactMedium effort First result in 1 quarter Senior Manager

    First action

    Pull average usage per 100 employees for current SMB clients.

    How to measure it

    SMB demo requests

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Get usage data

      Per 100 employees.

      Manager, Business Analytics & Insights 2 weeks

    2. 2

      Set ranges

      Low, typical, high.

      Senior Manager, Enterprise Sales 1 week

    3. 3

      Build it

      Business site.

      Web engineering 2 weeks

    4. 4

      Link to demo

      Carry the estimate.

      Sales Operations 1 week

    5. 5

      Test

      Against the current page.

      Manager, Business Analytics & Insights 1 month

    6. 6

      Train sales

      Use the same ranges.

      Senior Manager, Enterprise Sales 1 week

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Senior Manager, Enterprise Sales

    Smallest test

    Publish a static table of example costs.

    Why it works

    Add an estimator to the business site: headcount and expected use in, a monthly cost range out, with a demo button that carries the estimate. Base the ranges on real usage across current small clients.

    Small employers move faster when they can see a number, and sales starts the call with a qualified lead.

    Risks and how to handle them

    • Estimates anchor low

      Show a range and what drives it.

    Evidence

    • HiringEnterprise hiring: a Senior Manager, Enterprise Sales (posted October 8, 2026) for an "SMB and Mid-Market territory" selling to "employers, non-profits, universities, government agencies", and a Consultant Relations Senior Manager (posted October 12) to help "brokers and consultants understand, evaluate, and confidently introduce BetterHelp to their clients" through "enablement, programming, events".Source
    • Your websiteHomepage: "BetterHelp accepts insurance, with copays as low as $15", with the note that "you may not see insurance as an available payment option in the BetterHelp sign-up flow"; HSA/FSA accepted for individual and teen therapy; "$70-$100 per week" for subscriptions; 31,355 licensed therapists; links to Regain (couples) and Teen Counseling. Plans for organizations are usage based with "No minimum" and "No monthly fee".Source
    • Your websiteBusiness site betterhelporg.com: EAP, employers and brokers sections, "Request a demo", and "The BetterHelp platform is HITRUST Risk-based, 2-year (r2) Certified." The reviews page publishes new member reviews daily (review numbers above 766,000), and a gift page lets people gift individual therapy to adults.Source
  • 09

    Enterprise sells to employers, universities and agencies, and BetterHelp now has both a business offer and insurance coverage. HR buyers ask how the pieces fit together.

    Medium impactLow effort First result in 1 quarter Senior Manager

    First action

    Outline the guide from the questions sales hears most.

    How to measure it

    Demos from the guide

    Now
    –
    Target
    30 a quarter
    By
    2 quarters

    Steps

    1. 1

      Collect questions

      From sales calls.

      Senior Manager, Enterprise Sales 1 week

    2. 2

      Write

      Plain, practical.

      Content team 1 month

    3. 3

      Review

      Legal and Privacy.

      Legal 2 weeks

    4. 4

      Publish

      Business site.

      Content team 1 week

    5. 5

      Share

      Brokers and LinkedIn.

      Consultant Relations Senior Manager ongoing

    6. 6

      Measure

      Downloads and demos.

      Manager, Business Analytics & Insights monthly

    First result
    1 quarter
    Cost
    Writing time
    Owner
    Senior Manager, Enterprise Sales

    Smallest test

    Publish the EAP comparison section first.

    Why it works

    Publish a plain guide for HR teams: online therapy versus EAP sessions, how insurance and employer plans combine, privacy for employees, and how to introduce the benefit. Offer it on the business site and to brokers.

    Useful buyer content ranks for benefits searches and gives sales a reason to start conversations.

    Risks and how to handle them

    • Overlap with sales decks

      Keep the guide neutral and educational.

    Evidence

    • HiringEnterprise hiring: a Senior Manager, Enterprise Sales (posted October 8, 2026) for an "SMB and Mid-Market territory" selling to "employers, non-profits, universities, government agencies", and a Consultant Relations Senior Manager (posted October 12) to help "brokers and consultants understand, evaluate, and confidently introduce BetterHelp to their clients" through "enablement, programming, events".Source
    • Your websiteBusiness site betterhelporg.com: EAP, employers and brokers sections, "Request a demo", and "The BetterHelp platform is HITRUST Risk-based, 2-year (r2) Certified." The reviews page publishes new member reviews daily (review numbers above 766,000), and a gift page lets people gift individual therapy to adults.Source
    • Your websiteInsurance page: "In network with 125+ health plans", "Copays as low as $15", plan-by-plan sections (for Aetna: average copay "$21 per session" and a list of eligible states); "Insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status." The site map lists one /insurance/ page, with no page per health plan.Source
  • 10

    The new Social and Creator lead must decide "what BetterHelp has permission to say". In mental health, a creator's claim about results, or advice to someone struggling, can harm viewers and the brand.

    High impactMedium effort First result in 1 quarter Senior Manager

    First action

    Draft the code with the clinical and legal teams.

    How to measure it

    First-time approval rate

    Now
    –
    Target
    90%
    By
    2 quarters

    Steps

    1. 1

      Draft the code

      One page.

      Senior Manager, Social and Creator Marketing 1 week

    2. 2

      Clinical review

      Wording and crisis resources.

      Clinical Quality lead 1 week

    3. 3

      Legal review

      Disclosure rules.

      Legal 1 week

    4. 4

      Brief creators

      Current partners.

      Senior Manager, Social and Creator Marketing 2 weeks

    5. 5

      Review posts

      Before publishing.

      Senior Manager, Social and Creator Marketing ongoing

    6. 6

      Audit

      Quarterly.

      Clinical Quality lead quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Manager, Social and Creator Marketing

    Smallest test

    Apply the code to the next five creator posts.

    Why it works

    Write a short creator code: share personal experience only, no claims about outcomes or conditions, no advice to people in crisis, always point to crisis resources, clear paid-partnership disclosure, and a review step before posting. Build long-term partnerships with creators who follow it.

    Clear rules let creators talk honestly and keep the brand safe, which makes partnerships last longer.

    Risks and how to handle them

    • Creators feel constrained

      Encourage personal stories inside the rules.

    Evidence

    • HiringSenior Manager, Social and Creator Marketing (posted September 1, 2026): leads "BetterHelp's organic brand presence" across "social, creators, partnerships, community, long-form content, PR amplification, and emerging platforms", including deciding "what BetterHelp has permission to say".Source
    • HiringSenior Clinical QA Specialist, AI (posted October 14, 2026): "We're building safe, effective AI tools that support both members and clinicians"; the role develops "clinical standards, evaluation rubrics and review processes" and "escalation pathways". Every post describes BetterHelp as "the world's largest online therapy service" with "over 30,000 licensed therapists", founded in 2013.Source
  • 11

    BetterHelp has more than 30,000 licensed therapists and wants organic attention across social, long-form and emerging platforms. Therapists explaining everyday topics (stress at work, communication in relationships) are credible voices.

    Medium impactMedium effort First result in 2 quarters Senior Manager

    First action

    Invite 20 therapists to record one video each.

    How to measure it

    Monthly organic views

    Now
    –
    Target
    1 million
    By
    2 quarters

    Steps

    1. 1

      Invite therapists

      20 to start.

      Senior Manager, Social and Creator Marketing 2 weeks

    2. 2

      Pick topics

      Everyday, general.

      Clinical Quality lead 1 week

    3. 3

      Record

      Simple setup.

      Senior Manager, Social and Creator Marketing 1 month

    4. 4

      Review

      Clinical and brand.

      Clinical Quality lead ongoing

    5. 5

      Publish

      Social and YouTube.

      Senior Manager, Social and Creator Marketing weekly

    6. 6

      Measure

      Views, saves, visits.

      Manager, Business Analytics & Insights monthly

    First result
    2 quarters
    Cost
    Therapist fees
    Owner
    Senior Manager, Social and Creator Marketing

    Smallest test

    Publish five therapist videos.

    Why it works

    Invite network therapists to host short videos and long-form talks on general topics, never diagnosing or giving individual advice, with clinical review before publishing and a link to crisis resources. Pay them for their time.

    Expert voices earn attention and trust without ad spend, and help therapists build their profile.

    Risks and how to handle them

    • Viewers ask for personal advice

      Pin a note pointing to sign-up and crisis resources; therapists do not reply with advice.

    Evidence

    • HiringSenior Manager, Social and Creator Marketing (posted September 1, 2026): leads "BetterHelp's organic brand presence" across "social, creators, partnerships, community, long-form content, PR amplification, and emerging platforms", including deciding "what BetterHelp has permission to say".Source
    • HiringSenior Clinical QA Specialist, AI (posted October 14, 2026): "We're building safe, effective AI tools that support both members and clinicians"; the role develops "clinical standards, evaluation rubrics and review processes" and "escalation pathways". Every post describes BetterHelp as "the world's largest online therapy service" with "over 30,000 licensed therapists", founded in 2013.Source
    • Your websiteHomepage: "BetterHelp accepts insurance, with copays as low as $15", with the note that "you may not see insurance as an available payment option in the BetterHelp sign-up flow"; HSA/FSA accepted for individual and teen therapy; "$70-$100 per week" for subscriptions; 31,355 licensed therapists; links to Regain (couples) and Teen Counseling. Plans for organizations are usage based with "No minimum" and "No monthly fee".Source
  • 12

    The SEO/AEO role includes "a content refresh program". With thousands of advice articles, small decay across many pages adds up.

    High impactMedium effort First result in 2 quarters International SEO/AEO Manager

    First action

    Export article traffic for the last 24 months.

    How to measure it

    Traffic to refreshed articles

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Rank decay

      Traffic lost per article.

      International SEO/AEO Manager 1 week

    2. 2

      Pick 300

      Highest loss.

      International SEO/AEO Manager 1 week

    3. 3

      Refresh

      Answer-first, current, reviewed.

      Content team 1 quarter

    4. 4

      Merge duplicates

      And redirect.

      International SEO/AEO Manager 1 month

    5. 5

      Date reviews

      Visible review date.

      Content team ongoing

    6. 6

      Measure

      Traffic and citations.

      Manager, Business Analytics & Insights monthly

    First result
    2 quarters
    Cost
    Writing and review time
    Owner
    International SEO/AEO Manager

    Smallest test

    Refresh the 20 biggest decliners.

    Why it works

    Rank articles by traffic lost over 12 months, refresh the top 300 with answer-first summaries, current facts and dated clinical review, merge near-duplicates, and redirect retired pages to the closest current one.

    Fresh, reviewed articles keep rankings and AI citations, and the same work feeds the translations.

    Risks and how to handle them

    • Ranking drops after merges

      Redirect carefully and monitor weekly.

    Evidence

    • Your websiteSitemaps (checked October 23, 2026): main pages carry hreflang alternates for en-US, fr-FR, de-DE, nl-NL and es-ES only. Article libraries: 4,259 English advice pages against 353 French, 213 Dutch, 206 German and 174 Spanish; each localized article's hreflang points only to itself. 36,213 therapist directory pages and 3,476 Canadian pages under /ca/, which carry no hreflang.Source
    • HiringInternational SEO/AEO Manager (open, San Jose): owns "international organic growth strategy across all priority markets" for "our Spanish, French, Dutch, and German markets", including "hreflang implementation, Core Web Vitals, and structured data", "subdomain vs. subdirectory strategy", a "content refresh program", "AI-assisted, human-reviewed content workflows", and monitoring "how our brand and content appear across AI-powered search surfaces" to improve "visibility and accuracy of representation".Source
  • 13

    BetterHelp is in network with 125+ health plans, but the site has one insurance page with sections per plan. People search by their plan's name, and health plan partners need a page to link to.

    High impactMedium effort First result in 1 quarter Director of Health Plan Busin…

    First action

    Pick the ten plans with the most members on BetterHelp.

    How to measure it

    Insurance sign-ups from plan pages

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Pick plans

      Top ten.

      Director of Health Plan Business Development 1 week

    2. 2

      Write pages

      States, copays, what's included.

      Content team 2 weeks

    3. 3

      Legal review

      Coverage wording.

      Legal 1 week

    4. 4

      Publish

      With structured FAQs.

      International SEO/AEO Manager 1 week

    5. 5

      Share with partners

      For member resources.

      Director of Health Plan Business Development 1 month

    6. 6

      Measure

      Sign-ups per plan.

      Manager, Business Analytics & Insights monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Director of Health Plan Business Development

    Smallest test

    Publish pages for three plans.

    Why it works

    Create a page per major plan with the states covered, typical copay, what is included with insurance, and a sign-up link that carries the plan. Share each page with the plan partner for their member resources.

    Plan-name searches are high intent, and partner links bring members who already know they are covered.

    Risks and how to handle them

    • Coverage changes

      Date pages and update from network data.

    Evidence

    • Your websiteInsurance page: "In network with 125+ health plans", "Copays as low as $15", plan-by-plan sections (for Aetna: average copay "$21 per session" and a list of eligible states); "Insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status." The site map lists one /insurance/ page, with no page per health plan.Source
    • HiringDirector of Health Plan Business Development (posted August 18, 2026): will "shape the next phase of BetterHelp's health plan strategy", improve payer arrangements "including delegated or streamlined credentialing models, provider onboarding and roster processes", and "Develop new strategic models with health plan partners beyond traditional network participation".Source
    • News coverageTeladoc Health Q2 2026: BetterHelp revenue $212.6 million, down 12%; insurance-covered revenue $21.8 million against $2.1 million a year earlier; about 346,000 paying users, down 11%; management said demand for insurance-covered care "outpaced available provider capacity".Source
  • 14

    BetterHelp already has an AARP member page with a first-month discount and clear insurance notes. Unions, professional associations and alumni networks look for member benefits too.

    Medium impactMedium effort First result in 2 quarters Senior Manager

    First action

    List 20 membership organizations whose members match BetterHelp's users.

    How to measure it

    Sign-ups from new partners

    Now
    –
    Target
    5,000
    By
    3 quarters

    Steps

    1. 1

      List partners

      20 organizations.

      Senior Manager, Enterprise Sales 2 weeks

    2. 2

      Package

      Discount, page, webinars.

      Senior Manager, Enterprise Sales 2 weeks

    3. 3

      Pitch

      Five partners.

      Senior Manager, Enterprise Sales 1 quarter

    4. 4

      Launch pages

      Co-branded.

      Web engineering 2 weeks

    5. 5

      Promote

      In partner channels.

      Senior Manager, Enterprise Sales ongoing

    6. 6

      Measure

      Sign-ups per partner.

      Manager, Business Analytics & Insights monthly

    First result
    2 quarters
    Cost
    Discount cost
    Owner
    Senior Manager, Enterprise Sales

    Smallest test

    Pitch two professional associations.

    Why it works

    Offer a standard member-benefit package (a first-month discount, a co-branded page, webinars) to five membership organizations, with the same clear notes on insurance and limits. Track sign-ups per partner.

    Membership groups bring trusted reach at low cost, and the template already exists.

    Risks and how to handle them

    • Discounts reduce revenue

      First month only, as with AARP.

    Evidence

    • Your websiteAARP page: AARP members get "30% off their first month" when paying directly; average insurance copay "about $23 per session"; "BetterHelp does not currently accept Medicare or Medicaid"; with insurance, "chat-based sessions, groups/classes, and select self-help tools" may be limited.Source
    • HiringEnterprise hiring: a Senior Manager, Enterprise Sales (posted October 8, 2026) for an "SMB and Mid-Market territory" selling to "employers, non-profits, universities, government agencies", and a Consultant Relations Senior Manager (posted October 12) to help "brokers and consultants understand, evaluate, and confidently introduce BetterHelp to their clients" through "enablement, programming, events".Source
  • 15

    Paying users fell 11% year on year. Some people who cancel only need a break or fewer sessions, and the footer already has a "Cancel Subscription" link.

    High impactMedium effort First result in 1 quarter Product Manager

    First action

    Survey recent cancellations for the main reasons.

    How to measure it

    Paused members returning within 60 days

    Now
    –
    Target
    50%
    By
    2 quarters

    Steps

    1. 1

      Survey reasons

      Recent cancellations.

      Manager, Business Analytics & Insights 2 weeks

    2. 2

      Design options

      Pause and lighter plan.

      Product Manager, Sign-up 2 weeks

    3. 3

      Keep cancel simple

      One click.

      Product Manager, Sign-up 1 day

    4. 4

      Legal review

      Subscription rules.

      Legal 1 week

    5. 5

      Test

      Against the current page.

      Manager, Business Analytics & Insights 1 month

    6. 6

      Measure

      Returns and complaints.

      Manager, Business Analytics & Insights monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    Product Manager, Sign up

    Smallest test

    Add a pause option for one plan.

    Why it works

    On the cancel page, show two alternatives (pause for up to four weeks, or a lighter plan where offered) above a clear one-click cancel. Never add steps to cancel or ask people to explain themselves.

    People who want a break come back without signing up again, and an honest cancel flow protects trust.

    Risks and how to handle them

    • Seen as a retention trap

      Cancel stays first-class and one click.

    Evidence

    • News coverageTeladoc Health Q2 2026: BetterHelp revenue $212.6 million, down 12%; insurance-covered revenue $21.8 million against $2.1 million a year earlier; about 346,000 paying users, down 11%; management said demand for insurance-covered care "outpaced available provider capacity".Source
    • Your websiteHomepage: "BetterHelp accepts insurance, with copays as low as $15", with the note that "you may not see insurance as an available payment option in the BetterHelp sign-up flow"; HSA/FSA accepted for individual and teen therapy; "$70-$100 per week" for subscriptions; 31,355 licensed therapists; links to Regain (couples) and Teen Counseling. Plans for organizations are usage based with "No minimum" and "No monthly fee".Source
  • 16

    The sitemap lists 36,213 therapist directory pages by state. People searching for a therapist ask two questions first: do they take my insurance, and do they speak my language.

    Medium impactMedium effort First result in 1 quarter International SEO/AEO Manager

    First action

    Check what a sample of state pages shows today.

    How to measure it

    Directory-page sign-ups

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Audit pages

      Sample of states.

      International SEO/AEO Manager 1 week

    2. 2

      Add plans

      Per state.

      Web engineering 1 month

    3. 3

      Add languages

      From therapist profiles.

      Web engineering 1 month

    4. 4

      Structured data

      Per page.

      Web engineering 2 weeks

    5. 5

      Link pages

      State to plan pages.

      International SEO/AEO Manager 1 week

    6. 6

      Measure

      Sign-ups and rankings.

      Manager, Business Analytics & Insights monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    International SEO/AEO Manager

    Smallest test

    Add plans to five state pages.

    Why it works

    Show on each state and therapist page which plans are accepted in that state and the languages therapists offer, with structured data, and link the state pages to the plan pages.

    Directory pages then answer the exact searches that lead to sign-up, in every state.

    Risks and how to handle them

    • Data goes stale

      Generate from live network data.

    Evidence

    • Your websiteSitemaps (checked October 23, 2026): main pages carry hreflang alternates for en-US, fr-FR, de-DE, nl-NL and es-ES only. Article libraries: 4,259 English advice pages against 353 French, 213 Dutch, 206 German and 174 Spanish; each localized article's hreflang points only to itself. 36,213 therapist directory pages and 3,476 Canadian pages under /ca/, which carry no hreflang.Source
    • Your websiteInsurance page: "In network with 125+ health plans", "Copays as low as $15", plan-by-plan sections (for Aetna: average copay "$21 per session" and a list of eligible states); "Insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status." The site map lists one /insurance/ page, with no page per health plan.Source
    • News coverageTeladoc Health Q2 2026: BetterHelp revenue $212.6 million, down 12%; insurance-covered revenue $21.8 million against $2.1 million a year earlier; about 346,000 paying users, down 11%; management said demand for insurance-covered care "outpaced available provider capacity".Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    The health plan director is asked to develop "new strategic models with health plan partners beyond traditional network participation". Members usually start with their plan's app or website.

    High impactHigh effort First result in 3 quarters Director of Health Plan Busin…

    First action

    Shortlist three plans with digital member portals.

    How to measure it

    Sign-ups from the pilot plan

    Now
    –
    Target
    10,000
    By
    4 quarters

    Steps

    1. 1

      Shortlist plans

      Three.

      Director of Health Plan Business Development 1 month

    2. 2

      Design journey

      Coverage check to sign-up.

      Product Manager, Sign-up 1 month

    3. 3

      Privacy review

      Member consent only.

      Privacy 1 month

    4. 4

      Build pilot

      One plan.

      Product Manager, Sign-up 1 quarter

    5. 5

      Launch

      Member portal.

      Director of Health Plan Business Development 1 month

    6. 6

      Evaluate

      Sign-ups and capacity.

      Manager, Business Analytics & Insights quarterly

    First result
    3 quarters
    Cost
    Partnership and engineering costs
    Owner
    Director of Health Plan Business Development

    Smallest test

    Agree a pilot scope with one plan.

    Why it works

    Pilot with one plan: a co-branded entry point in the plan's member portal that confirms coverage and starts BetterHelp sign-up with the plan pre-filled, with no member health data passed beyond what the member chooses to share.

    Plans want accessible mental health options for members, and BetterHelp gets covered members at the moment they look.

    Risks and how to handle them

    • Capacity cannot meet demand

      Pair with the credentialing push first.

    Evidence

    • HiringDirector of Health Plan Business Development (posted August 18, 2026): will "shape the next phase of BetterHelp's health plan strategy", improve payer arrangements "including delegated or streamlined credentialing models, provider onboarding and roster processes", and "Develop new strategic models with health plan partners beyond traditional network participation".Source
    • News coverageTeladoc Health Q2 2026: BetterHelp revenue $212.6 million, down 12%; insurance-covered revenue $21.8 million against $2.1 million a year earlier; about 346,000 paying users, down 11%; management said demand for insurance-covered care "outpaced available provider capacity".Source
    • Your websiteInsurance page: "In network with 125+ health plans", "Copays as low as $15", plan-by-plan sections (for Aetna: average copay "$21 per session" and a list of eligible states); "Insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status." The site map lists one /insurance/ page, with no page per health plan.Source
  • 18

    BetterHelp is building AI tools for members and clinicians and hiring a Senior Clinical QA Specialist to set "evaluation rubrics" and "escalation pathways". Buyers, health plans and members will ask how those tools are checked.

    High impactMedium effort First result in 3 quarters Senior Clinical QA Specialist

    First action

    Draft the page outline with the clinical quality team.

    How to measure it

    Uses in sales and partner reviews

    Now
    –
    Target
    20
    By
    1 year

    Steps

    1. 1

      Outline

      Scope and limits.

      Senior Clinical QA Specialist, AI 2 weeks

    2. 2

      Describe testing

      Rubrics and reviews.

      Senior Clinical QA Specialist, AI 1 month

    3. 3

      Describe escalation

      To a person.

      Clinical Quality lead 2 weeks

    4. 4

      Legal and privacy review

      All wording.

      Legal 1 month

    5. 5

      Publish

      Site and business site.

      Content team 1 week

    6. 6

      Update

      With each launch.

      Senior Clinical QA Specialist, AI per launch

    First result
    3 quarters
    Cost
    Staff time only
    Owner
    Senior Clinical QA Specialist, AI

    Smallest test

    Write the "what our AI does not do" section.

    Why it works

    Publish a plain page on the review process: what the tools do and do not do, how clinicians test them, how risk is escalated to a person, and how members can opt out. Update it as tools launch.

    Clear standards build trust with members, therapists, employers and plans, and answer due-diligence questions before they are asked.

    Risks and how to handle them

    • Overpromising

      Describe the process, not results.

    Evidence

    • HiringSenior Clinical QA Specialist, AI (posted October 14, 2026): "We're building safe, effective AI tools that support both members and clinicians"; the role develops "clinical standards, evaluation rubrics and review processes" and "escalation pathways". Every post describes BetterHelp as "the world's largest online therapy service" with "over 30,000 licensed therapists", founded in 2013.Source
    • HiringEnterprise hiring: a Senior Manager, Enterprise Sales (posted October 8, 2026) for an "SMB and Mid-Market territory" selling to "employers, non-profits, universities, government agencies", and a Consultant Relations Senior Manager (posted October 12) to help "brokers and consultants understand, evaluate, and confidently introduce BetterHelp to their clients" through "enablement, programming, events".Source
    • HiringDirector of Health Plan Business Development (posted August 18, 2026): will "shape the next phase of BetterHelp's health plan strategy", improve payer arrangements "including delegated or streamlined credentialing models, provider onboarding and roster processes", and "Develop new strategic models with health plan partners beyond traditional network participation".Source
  • 19

    The /es/ pages are tagged for Spain, and from a US connection the Spanish homepage shows English with US insurance details. Many people in the US prefer Spanish, and insurance, which is US-only, is now the fastest-growing part of BetterHelp.

    High impactHigh effort First result in 4 quarters International SEO/AEO Manager

    First action

    Count therapists in the network who offer sessions in Spanish, by state.

    How to measure it

    US Spanish-path sign-ups

    Now
    –
    Target
    5% of US sign-ups
    By
    4 quarters

    Steps

    1. 1

      Count capacity

      Spanish-speaking therapists by state.

      Network Operations lead 2 weeks

    2. 2

      Translate core pages

      Insurance, pricing, FAQ.

      International SEO/AEO Manager 1 month

    3. 3

      Spanish sign-up

      Full flow.

      Product Manager, Sign-up 1 quarter

    4. 4

      Help content

      Spanish help centre.

      Content team 1 quarter

    5. 5

      Match

      Language preference in matching.

      Product Manager, Sign-up 1 quarter

    6. 6

      Measure

      Sign-ups and retention.

      Manager, Business Analytics & Insights quarterly

    First result
    4 quarters
    Cost
    Translation and product costs
    Owner
    International SEO/AEO Manager

    Smallest test

    Translate the insurance page into Spanish for US visitors.

    Why it works

    Build a Spanish path for US visitors: Spanish pages for insurance and pricing, a Spanish sign-up, Spanish help content, and matching with therapists who offer sessions in Spanish where available. Measure sign-ups and retention against the English path.

    People choose care more easily in their first language, and a full Spanish path reaches insured members who are not served well today.

    Risks and how to handle them

    • Not enough Spanish-speaking therapists

      Recruit before promoting, state by state.

    Evidence

    • Your websiteSitemaps (checked October 23, 2026): main pages carry hreflang alternates for en-US, fr-FR, de-DE, nl-NL and es-ES only. Article libraries: 4,259 English advice pages against 353 French, 213 Dutch, 206 German and 174 Spanish; each localized article's hreflang points only to itself. 36,213 therapist directory pages and 3,476 Canadian pages under /ca/, which carry no hreflang.Source
    • Your websiteLocalized homepages (/es/, /de/, /fr/, /nl/) have local-language titles and descriptions, but when we loaded /de/ and /es/ from a US connection, most of the visible page (navigation, hero, "You deserve to be happy", the US insurance copay and weekly price) was in English.Source
    • Your websiteInsurance page: "In network with 125+ health plans", "Copays as low as $15", plan-by-plan sections (for Aetna: average copay "$21 per session" and a list of eligible states); "Insurance availability, coverage, and cost may vary by state, plan, provider network, therapist availability, and deductible status." The site map lists one /insurance/ page, with no page per health plan.Source
    • HiringInternational SEO/AEO Manager (open, San Jose): owns "international organic growth strategy across all priority markets" for "our Spanish, French, Dutch, and German markets", including "hreflang implementation, Core Web Vitals, and structured data", "subdomain vs. subdirectory strategy", a "content refresh program", "AI-assisted, human-reviewed content workflows", and monitoring "how our brand and content appear across AI-powered search surfaces" to improve "visibility and accuracy of representation".Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    BetterHelp has 3,476 pages under /ca/ for Canada, but none carries hreflang, so search engines have no signal that they are the Canadian versions of US pages.

    Medium impactLow effort First result in 1 month International SEO/AEO Manager

    First action

    Match 50 Canadian pages to their US versions.

    How to measure it

    Canadian organic visits

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Match pages

      Canadian to US.

      International SEO/AEO Manager 1 week

    2. 2

      Add tags

      en-CA and en-US.

      Web engineering 1 week

    3. 3

      Check content

      Helplines, pricing.

      Content team 2 weeks

    4. 4

      Search Console

      Canada impressions.

      International SEO/AEO Manager 1 month

    5. 5

      Fix gaps

      Missing Canadian pages.

      Content team 1 month

    6. 6

      Review

      Quarterly.

      International SEO/AEO Manager quarterly

    First result
    1 month
    Cost
    Staff time only
    Owner
    International SEO/AEO Manager

    Smallest test

    Tag 50 page pairs.

    Why it works

    Add en-CA alternates between each Canadian page and its US counterpart, check the Canadian pages for local helplines and pricing, and track Canadian search impressions.

    Canadians then see Canadian pages in search, with local details.

    Risks and how to handle them

    • Mismatched pairs

      Only pair pages on the same topic.

    Evidence

    • Your websiteSitemaps (checked October 23, 2026): main pages carry hreflang alternates for en-US, fr-FR, de-DE, nl-NL and es-ES only. Article libraries: 4,259 English advice pages against 353 French, 213 Dutch, 206 German and 174 Spanish; each localized article's hreflang points only to itself. 36,213 therapist directory pages and 3,476 Canadian pages under /ca/, which carry no hreflang.Source
    • HiringInternational SEO/AEO Manager (open, San Jose): owns "international organic growth strategy across all priority markets" for "our Spanish, French, Dutch, and German markets", including "hreflang implementation, Core Web Vitals, and structured data", "subdomain vs. subdirectory strategy", a "content refresh program", "AI-assisted, human-reviewed content workflows", and monitoring "how our brand and content appear across AI-powered search surfaces" to improve "visibility and accuracy of representation".Source
  • 21

    The homepage links to Regain for couples and Teen Counseling for children, but members who later want couples therapy or help for a teenager may not return to the homepage.

    Medium impactLow effort First result in 1 quarter Product Manager

    First action

    Check how many members visit the Regain and Teen links today.

    How to measure it

    Sign-ups from the account menu

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Design option

      Account menu.

      Product Manager, Sign-up 1 week

    2. 2

      Write copy

      Plain explanation.

      Content team 1 week

    3. 3

      Privacy check

      No session-based prompts.

      Privacy 1 week

    4. 4

      Build

      Menu item.

      Web engineering 2 weeks

    5. 5

      Launch

      All members.

      Product Manager, Sign-up 1 week

    6. 6

      Measure

      Visits and sign-ups.

      Manager, Business Analytics & Insights monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    Product Manager, Sign up

    Smallest test

    Add the menu item for one platform.

    Why it works

    Add a simple "therapy for my partner or child" option in the account menu that explains the options and links to the right service, with no prompts based on what members discuss in therapy.

    Members find the right service within the family of brands instead of searching elsewhere.

    Risks and how to handle them

    • Feels like upselling

      Keep it a quiet menu option.

    Evidence

    • Your websiteHomepage: "BetterHelp accepts insurance, with copays as low as $15", with the note that "you may not see insurance as an available payment option in the BetterHelp sign-up flow"; HSA/FSA accepted for individual and teen therapy; "$70-$100 per week" for subscriptions; 31,355 licensed therapists; links to Regain (couples) and Teen Counseling. Plans for organizations are usage based with "No minimum" and "No monthly fee".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 26, 2026, and cites them throughout. BetterHelp did not commission, review or endorse it, and Programmable is not affiliated with BetterHelp. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how BetterHelp runs its business.

Something wrong, or do you represent BetterHelp? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Language tags and the article gap plan, localized homepages, the insurance checker, homepage speed and AI-answer accuracy; tag the Canadian pages.

  2. Days 31 to 6012 ideas

    In-network capacity, broker kit, employer estimator and guide, creator code, therapist videos, article refresh, plan pages, membership partners, pause option and directory details; couples and teen options in the account.

  3. Days 61 to 903 ideas

    Commit to the big bets: health plan member journeys, a public AI review page and a full US Spanish path.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value messaging a therapist any time. The most cited problem: not knowing whether insurance applies until sign-up.

  • Easy switching between therapists
  • Weekly cost when paying directly
  • In their words: “licensed therapist”

Market

Competitive landscape

4 competitors compared: Talkspace, Headway and Alma, Employer mental health platforms and Local private practices.

  • Gap to exploit: Clear coverage answers before sign-up
  • Talkspace: Smaller therapist network
  • Headway and Alma: Less consumer brand

Hiring signals

BetterHelp is hiring to grow beyond cash pay: a Director of Health Plan Business Development for payer partnerships and faster credentialing (ideas 6, 13, 17), enterprise sales and broker relations for small and…

  • International SEO/AEO Manager: Spanish, French, Dutch and German markets; hreflang; AI search accuracy. Ideas 1, 2, 5, 12.
  • Senior Manager, Social and Creator Marketing: Organic brand and creators. Ideas 10, 11.
  • Director of Health Plan Business Development: Payer partnerships and credentialing. Ideas 6, 13, 17.

From the team that wrote this playbook

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  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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