Consensys says its pipeline of banks, custodians and market operators "is growing faster than we can work it properly", and its first BD hire is asked to own the pipeline data and CRM discipline. Yet every call to action on consensys.com, from "Talk to our institutional team" to "Operate securely at scale", opens the same Google Form. That form asks only "How can we help?" and a free-text message. It does not ask what kind of institution is writing, which offer interests them, the region or the timing, and HubSpot, already installed on the site, never sees the enquiry.
First action
List last month's form responses by type and count how many were institutional.
How to measure it
Institutional enquiries with type, offer and timeline captured
- Now
- –
- Target
- 100%
- By
- 30 days
Steps
Review responses
Last quarter's Google Form answers by type and outcome.
Business Development Associate 1 day
Design the form
Five fields mapped to what Consensys sells.
Business Development Associate 1 day
Build it
HubSpot form on a consensys.com contact page.
Marketing lead 2 days
Tag the buttons
Hidden field per call to action.
Marketing lead 1 day
Set routing
Institutional to BD, others to their owners.
Business Development Associate 1 day
Auto-reply
Confirms receipt and the next step.
Marketing lead 1 day
Retire the old form
Redirect it to the new page.
Marketing lead 1 day
Report
Weekly enquiries by type, offer and source.
Business Development Associate weekly
Why it works
Replace the Google Form with a HubSpot form on a consensys.com page, keeping it to five fields: institution type (bank, custodian, CSD, exchange, asset manager, central bank, other), what they want (access, execution, interoperability, network engines, managed hosting, advisory), region, timeline and a message. Pass the button the visitor clicked into a hidden field, so "Operate securely at scale" arrives tagged as managed services. Route institutional enquiries to BD the same day with an automatic reply that names the next step. Send press, partnership and careers enquiries to their own owners.
Institutional sales are long and documentation-heavy, so the first message should already say who the buyer is and what they need. A form that feeds the CRM turns the website into pipeline that can be counted, prioritised and followed up, and gives the new BD hire clean data from day one.
Ready to use
ChecklistInstitutional enquiry form
Institution type: bank / custodian / CSD / exchange / asset manager / central bank / other Interest: access / execution / interoperability / network engines / managed hosting / advisory Region: Americas / Europe / Asia-Pacific / other Timeline: exploring / budgeted this year / in procurement Message Hidden: button clicked, page, campaign
Risks and how to handle them
Fewer submissions
Keep five fields and make region and timeline optional.
Bank firewalls block third-party embeds
Host the form on consensys.com and test it from a locked-down browser.
Evidence
- HiringBusiness Development Associate (New York, posted September 24, 2026): "You are the first hire on the Business Development team." "Our pipeline of banks, custodians and market operators is growing faster than we can work it properly." The role owns "the pipeline data", "Pipeline and CRM discipline", "RFP and RFI responses, security questionnaires and due-diligence packs", and qualifies against "access, execution, interoperability and network engines, plus forward-deployed engineering engagements, managed hosting, interop settlement and sequencer services".Source
- Your websiteHomepage: "Consensys builds the infrastructure for the institutions that power global markets: asset managers, banks, central banks, custodians, CSDs, exchanges and financial market infrastructures"; three service lines (advisory and technical services, platform extensions, managed services and operations); open-source Lineth, Web3Signer, Teku and Besu; "24 x 7 x 365 x 11 years 100% uptime reliability". All six calls to action ("Contact us", "Talk to our institutional team", "Discuss your requirements", "Build the capabilities your market requires", "Operate securely at scale", "Talk to our team") open the same Google Form.Source
- Your websiteThe contact form (a Google Form titled "Contact our team") asks only "How can we help?" (Institutional inquiry, Partnership, Press & media, Careers, General inquiry) plus name, business email, company, job title and a message. It has no question on institution type, what the buyer wants to build, region or timing. HubSpot is installed on consensys.com but the form is separate from it.Source