Dynamic DNA sells $129 to $319 health tests on trust, but the proof is thin and old. Nutrition has 15 reviews, Fitness has 7 (newest from 2020), Skin has 3 (newest from 2017), the new $199 Psychedelic test has one, and the PGx tests, Paternity, Siblingship, Cannabis and Wanderlust have none. The "Real Reviews" page in the main menu shows four reviews from 2021. Yet the lab knows the exact day each customer gets their report, which is the moment people are most impressed and most likely to say so.
First action
Export everyone whose results were released in the last 12 months and send them a one-question review email.
How to measure it
Product reviews collected
- Now
- –
- Target
- 100 new reviews
- By
- 90 days
Steps
Find the trigger
Pick the portal event or lab status that marks "results released" and pass it to Klaviyo.
Laboratory Director 2 days
Write the ask
Short email with stars, two prompts and a photo option; no medical claims requested.
Marketing Manager 1 day
Build the flow
Day 5-7 ask and day 14 reminder through Yotpo.
Shopify Developer (contract) 2 days
Catch up
One send to everyone with results in the last 12 months.
Marketing Manager 1 day
Show them
Newest first on test pages; stars under homepage product cards.
Shopify Developer (contract) 2 days
Rebuild Real Reviews
A live feed filtered by test instead of four 2021 reviews.
Shopify Developer (contract) 1 day
Reply
Answer every review under four stars within two business days.
Client Services Lead ongoing
Measure
Reviews per test and conversion on pages that gain reviews.
Ecommerce Manager monthly
Run this outreach. The sequence sent for you: addresses found and verified, replies routed to your CRM. Usually live within days.
Book a working sessionWhy it works
Trigger a review request from the results-ready event: Klaviyo (already on the site) sends an email 5 to 7 days after the report is released, with a one-click Yotpo star rating and two prompts ("What surprised you?" and "What did you change?"). Send a reminder at day 14. Run the same ask once to everyone who received results in the last 12 months. Show the newest reviews first on each test page, put a star line under each product on the homepage, and turn "Real Reviews" into a live feed by test. For physician-ordered tests, ask about the ordering experience and turnaround, not medical outcomes.
Buyers of an unfamiliar health test look for recent reviews from people like them; a page with no review, or one from 2017, reads as a test nobody buys. Asking at the results moment usually gets the highest response, and each new review also feeds search results and AI shopping assistants that read the store.
Ready to use
EmailResults-day review request
Subject: Your DNA results are in. What did you learn?
Hi {first_name},
Your {test_name} report has been in your portal for a few days. We read every review, and they help the next person decide which test to take.
How would you rate your {test_name} test? [1] [2] [3] [4] [5]
Two quick questions if you have a minute:
1. What surprised you most?
2. Is there anything you have changed since?
Thank you,
The Dynamic DNA lab team, Springfield, MissouriRisks and how to handle them
Health claims in reviews
Moderate reviews before publishing and remove any that promise treatment results.
Only happy customers answer
Ask everyone, publish every genuine review and reply to the low ones.
Evidence
- ReviewsProduct reviews in the store's Yotpo widget (read October 20, 2026): 31 reviews across 22 products. Nutrition has 15 (4.7 stars), Fitness 7, Skin 3, Bundle 2, DNA Portrait 2, Personality 1 and the Psychedelic test 1; the four PGx tests, Disease Predisposition Screening, Paternity, Siblingship, Cannabis, Wanderlust, Customized Vitamins and both supplements have none. The newest product review is from June 25, 2025; the newest Fitness review is from 2020 and the newest Skin review from 2017.Source
- ReviewsThe "Real Reviews" page in the main menu shows 4 store reviews (average 4.8), all written between April and August 2021. The homepage shows five testimonials from fitness models, coaches and a psychedelic-care founder, with Instagram handles.Source
- Your websiteHow it works, on every test page: kit arrives in 3-5 business days, cheek swab, prepaid mailer, analysis in the in-house CLIA-certified lab, and "In less than 3-4 weeks your results will be available online via our secure, HIPAA-compliant client portal." The FAQ says results are ready "within three weeks of the day we receive your sample in the lab".Source
- Your catalogueCatalogue (22 products): Nutrition and Fitness DNA tests $149, Skin and Personality $129, Cannabis $169, Psychedelic $199, Wanderlust $79, Paternity $195, Siblingship $249; PGx tests Pain Management, Mental Health and Cardiovascular Health $219 and Comprehensive $319, and Disease Predisposition Screening $299; DNA Portrait $250 and Microscopic Artwork $199; Customized Vitamins $69, Multivitamin $59.99, Energy and Focus Powder $39.99; gift cards from $100. One bundle: Nutrition DNA Test + Customized Vitamins at $158 (compare at $218).Source