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  • The brief
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  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 9
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 26, 2026
  1. Programmable
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  3. Envoy
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growth playbook · Oct 26, 2026

envoy.com (opens in a new tab)

Envoy growth playbook

Diagnosis

Envoy has a large content engine (1,274 URLs, 52 case studies, nine comparison pages), fresh research and a new Response product, and its hiring shows where growth must come from: high-velocity SMB sales in San Francisco, New York, Denver and London, mid-market AEs, two demand generation hires focused on pricing tests, routing, webinars and ABM, and renewals that add products.

The biggest gap is on the pricing page, where every module "excludes platform fee" without saying what it is. This playbook fixes pricing and speed to lead first, adds booking comparisons, a self-check from the research, webinar tracks and UK pricing, then builds upgrade, ABM, outbound, cross-sell and partner programs, and bets on a data index, self-serve checkout and a free threat view.

Growth Score

7/10

Biggest Opportunity

Let SMB buyers see a full price and buy faster, while the research and Response give sales new reasons to call.

Biggest Risk

Verkada, Eptura, Sign In Solutions, Robin and Skedda all compete for parts of the platform; if prices stay hidden behind quotes, SMB buyers may shortlist rivals that show a number.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Show the platform fee and a total-price calculator on the pricing page

    Agree the public "from" price for the Premium platform and the calculator inputs.

    High impact First result in 1 month
  2. 2

    A five-minute response promise on every "Get a quote" request, routed by company size

    Measure the current median time from quote request to first touch.

    High impact First result in 2 weeks
  3. 3

    Comparison pages for desk and room booking: Envoy vs Robin and Envoy vs Skedda

    Ask AEs which booking tools they meet most in deals.

    High impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 10Fill-ins · 6Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Envoy's new Senior Demand Generation Manager is hired to A/B test "pricing" and "trial/demo CTAs". On the pricing page today, Response ($2 per user), Reservations ($5 per desk or room), Screens ($12 per device) and Deliveries ($250 per location) each say "Price excludes platform fee", and the platform is "required to use Envoy products". But neither the pricing page nor the platform page says what that fee is: each links to the other. A 200-person company cannot work out what Envoy costs, so every path except the free Basic plan ends in "Get a quote".

    High impactMedium effort First result in 1 month Senior Demand Generation Mana…

    First action

    Agree the public "from" price for the Premium platform and the calculator inputs.

    How to measure it

    Pricing visit-to-lead conversion

    Now
    –
    Target
    +30%
    By
    60 days

    Steps

    1. 1

      Agree the fee

      A public "from" price for the Premium platform, Enterprise stays custom.

      Finance 3 days

    2. 2

      Define inputs

      Employees, locations, resources, screens, delivery points.

      Senior Demand Generation Manager 2 days

    3. 3

      Design the calculator

      Module lines, platform fee, bundle total.

      Product Designer 1 week

    4. 4

      Build in Webflow

      With an "email me this estimate" step.

      Web team 1 week

    5. 5

      Route estimates

      Send to SMB or Mid Market AEs by headcount, with the configuration attached.

      Revenue Operations 2 days

    6. 6

      A/B test

      Calculator page against the current page.

      Senior Demand Generation Manager 4 weeks

    7. 7

      Coach AEs

      Open calls from the buyer's estimate.

      SMB Sales Manager 1 day

    8. 8

      Report

      Lead rate, SQL rate and deal size by variant.

      Senior Demand Generation Manager weekly

    First result
    1 month
    Cost
    Design and build time
    Owner
    Senior Demand Generation Manager

    Smallest test

    Add one line with the platform "from" price under each module this week and compare quote requests.

    Why it works

    Publish the platform fee, or at least a "from" price for the Premium platform. Then add a calculator above the plans: employees, locations, bookable desks and rooms, screens and delivery points in; a yearly total per module, the platform fee and the bundle total out. Offer "email me this estimate" (which creates the lead with the full configuration attached) next to "talk to sales". Pass the estimate to the SMB or Mid Market AE so the first call starts from the buyer's own numbers. Run it as the first pricing A/B test against the current page.

    SMB buyers (51 to 500 employees) shortlist vendors they can price, and the SMB teams are expected to create and close most deals inside one quarter. A visible total takes away the first objection and gives sales a qualified, sized lead instead of a blank quote request.

    Ready to use

    ChecklistPricing calculator spec

    [ ] Inputs: employees, locations, desks/rooms/parking, screens, delivery points
    [ ] Lines: Visitors, Response, Reservations, Screens, Deliveries
    [ ] Platform fee shown as its own line
    [ ] Yearly total and per-month equivalent
    [ ] "Email me this estimate" creates a lead with the configuration
    [ ] Routing: up to 500 employees to SMB, 501-5,000 to Mid Market
    [ ] A/B test against the current page

    Risks and how to handle them

    • Competitors see the fee

      Rivals already publish prices; show a "from" price and keep discounts for sales.

    • Buyers anchor on the lowest number

      Show the yearly total for their own inputs, not only per-unit prices.

    Evidence

    • HiringSenior Demand Generation Manager (San Francisco, posted July 11, 2026, reporting to the Head of Demand Marketing): "Design and run A/B tests on high-traffic web pages — pricing, feature pages, compliance content, and trial/demo CTAs"; "Diagnose conversion friction and routing/SLA issues across the funnel — from visit to MQL to SQL to Closed-Won"; "Translate G2, ZoomInfo, and in-product intent signals into personalized ABM web journeys"; owns Google Ads, LinkedIn and Meta.Source
    • Your websitePricing page (checked October 23, 2026): Visitors Basic is free (100 entries a month, up to 50 employees, one location) with "Try for free"; Visitors Premium "$362 per location/month billed annually" and every other plan say "Get a quote". Response "$2 per user/month", Reservations "$5 per bookable resource/month", Screens "$12 per device/month" and Deliveries "$250 per delivery location/month" each carry "Price excludes platform fee". Prices are in US dollars only.Source
    • Your websitePlatform page: "Envoy products are purchased as modules that run on top of the Envoy platform"; "The platform is required to use Envoy products"; "The Envoy platform is priced as a flat annual fee", with no amount on this page or the pricing page. The platform page says "View our pricing page to learn more", and the pricing page's "Learn more about the platform & pricing" links back to the platform page.Source
    • HiringSMB sales build-out: SMB Sales Managers in London, New York and Denver (posted October 2, 2026), each leading "a team of 8 SMB Account Executives" in "a high-velocity, outbound-heavy motion. Most of what your team closes in a quarter is also created in that quarter, and roughly a third of it is sourced by the reps themselves"; an SMB Account Executive for companies with "51 to 500 employees" (posted October 7); an EMEA SMB Account Executive in London who must "Generate at least 50% of your own pipeline through outbound".Source
    • Competitor researchRivals' own pages: Robin, "Bring booking, operations, and space planning together in one platform"; Skedda, "workplace management software" for "desks, offices, visitors"; Verkada Guest, visitor management "with integrated video security and access control. Free trial."Source
  • 02

    Every paid plan on the pricing page ends in "Get a quote", and the Senior Demand Generation Manager is asked to fix "routing/SLA issues". SMB teams create and close most of their deals within the quarter, so slow follow-up costs closed deals in the same quarter.

    High impactLow effort First result in 2 weeks Senior Demand Generation Mana…

    First action

    Measure the current median time from quote request to first touch.

    How to measure it

    Quote requests that become meetings

    Now
    –
    Target
    +25%
    By
    60 days

    Steps

    1. 1

      Measure

      Current response times.

      Revenue Operations 1 day

    2. 2

      Set rules

      Headcount and region.

      Revenue Operations 2 days

    3. 3

      Alerts

      Slack alert to the owning AE.

      Revenue Operations 1 day

    4. 4

      Promise

      Copy next to the button.

      Senior Demand Generation Manager 1 day

    5. 5

      Coverage

      Rota across time zones.

      SMB Sales Manager 1 week

    6. 6

      Review

      Weekly speed report.

      Senior Demand Generation Manager weekly

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Senior Demand Generation Manager

    Smallest test

    Run a five-minute rota for one week and compare.

    Why it works

    Route quote requests by headcount and region (SMB in San Francisco, New York, Denver or London; Mid Market above 500 employees) and promise a call or email within five minutes during business hours. Show the promise next to the button. Track time-to-first-touch weekly.

    Speed to lead is the strongest lever in high-velocity sales, and it is measurable from day one.

    Risks and how to handle them

    • Promise missed

      Start with business hours only.

    Evidence

    • HiringSenior Demand Generation Manager (San Francisco, posted July 11, 2026, reporting to the Head of Demand Marketing): "Design and run A/B tests on high-traffic web pages — pricing, feature pages, compliance content, and trial/demo CTAs"; "Diagnose conversion friction and routing/SLA issues across the funnel — from visit to MQL to SQL to Closed-Won"; "Translate G2, ZoomInfo, and in-product intent signals into personalized ABM web journeys"; owns Google Ads, LinkedIn and Meta.Source
    • HiringSMB sales build-out: SMB Sales Managers in London, New York and Denver (posted October 2, 2026), each leading "a team of 8 SMB Account Executives" in "a high-velocity, outbound-heavy motion. Most of what your team closes in a quarter is also created in that quarter, and roughly a third of it is sourced by the reps themselves"; an SMB Account Executive for companies with "51 to 500 employees" (posted October 7); an EMEA SMB Account Executive in London who must "Generate at least 50% of your own pipeline through outbound".Source
    • HiringMid Market Account Executives in Denver and San Francisco for companies with "501–5,000 employees" using MEDDPPICC and champions to "navigate the buying committee"; an EMEA Outbound BDR in London using Salesforce, Sales Navigator, Outreach, Nooks and ZoomInfo; a Pre Sales Solutions Engineer in New York (posted August to September 2026).Source
    • Your websitePricing page (checked October 23, 2026): Visitors Basic is free (100 entries a month, up to 50 employees, one location) with "Try for free"; Visitors Premium "$362 per location/month billed annually" and every other plan say "Get a quote". Response "$2 per user/month", Reservations "$5 per bookable resource/month", Screens "$12 per device/month" and Deliveries "$250 per delivery location/month" each carry "Price excludes platform fee". Prices are in US dollars only.Source
  • 03

    Envoy has nine comparison pages, all about visitor management or emergency alerts. Reservations is priced at $5 per bookable resource and has its own Product Lead, yet there is no comparison against the booking tools buyers shortlist: Robin and Skedda both sell workplace booking platforms.

    High impactLow effort First result in 1 month Product Marketing

    First action

    Ask AEs which booking tools they meet most in deals.

    How to measure it

    Comparison-page demo requests

    Now
    –
    Target
    30 a month
    By
    90 days

    Steps

    1. 1

      Pick rivals

      From deal notes.

      Product Lead, Spaces 1 day

    2. 2

      Check facts

      Rivals' current public pages.

      Product Marketing 3 days

    3. 3

      Write pages

      Existing template.

      Product Marketing 1 week

    4. 4

      Legal review

      Claims and trademarks.

      Legal 3 days

    5. 5

      Publish and link

      From Reservations and pricing.

      Web team 1 day

    6. 6

      Paid search

      Bid on comparison terms.

      Senior Demand Generation Manager ongoing

    First result
    1 month
    Cost
    Writing time
    Owner
    Product Marketing

    Smallest test

    Publish Envoy vs Robin first.

    Why it works

    Write fair comparison pages for Envoy vs Robin and Envoy vs Skedda (then Envoy vs Joan and others): booking features, maps, visitor and emergency in one platform, pricing approach and integrations. Use the same template as the existing comparison pages and link them from the Reservations page.

    People comparing tools are close to buying, and Envoy's best argument (one platform for visitors, booking and emergencies) only shows up in a side-by-side view.

    Risks and how to handle them

    • Out-of-date claims

      Date each page and review quarterly.

    Evidence

    • Your websiteSitemap: 1,274 URLs, including 341 workplace-management articles, 142 compliance and safety articles, 117 integration pages, 101 ebooks, 56 webinars, 52 case studies, 18 industry pages and 9 comparison pages (Eptura, Verkada, Greetly, AlertMedia, Everbridge, FacilityOS, Sign In Solutions, LobbyTrack, Eva). No comparison page covers desk, room or parking booking, and there is no contractor management product page (only articles such as "what-is-contractor-compliance").Source
    • HiringProduct hiring: Product Lead, Visitors (posted September 18, 2026): customers "need to do background checks to make sure people aren't from sanctioned countries, they are requiring specific OSHA trainings of their contractors, they need full audit logs of all changes over hundreds of facilities". Product Lead, Spaces (still listed) for desks, rooms, parking, deliveries and move management. Member of Technical Staff, Envoy Response (posted October 17): a Threat Intelligence platform that "processes large volumes of real-time signals from thousands of sources" plus Emergency Notifications.Source
    • Your websitePricing page (checked October 23, 2026): Visitors Basic is free (100 entries a month, up to 50 employees, one location) with "Try for free"; Visitors Premium "$362 per location/month billed annually" and every other plan say "Get a quote". Response "$2 per user/month", Reservations "$5 per bookable resource/month", Screens "$12 per device/month" and Deliveries "$250 per delivery location/month" each carry "Price excludes platform fee". Prices are in US dollars only.Source
    • Competitor researchRivals' own pages: Robin, "Bring booking, operations, and space planning together in one platform"; Skedda, "workplace management software" for "desks, offices, visitors"; Verkada Guest, visitor management "with integrated video security and access control. Free trial."Source
  • 04

    Envoy's October research found that 62% of leaders are "very confident they'd pass a compliance audit today with zero preparation", while 44% of high-security leaders cannot say who was in their building yesterday. That gap is the perfect quiz: a buyer who scores themselves sees the gap personally.

    High impactMedium effort First result in 1 month Demand Generation Manager

    First action

    Pick the ten questions from the research.

    How to measure it

    Completed self-checks

    Now
    –
    Target
    1,500 a quarter
    By
    1 quarter

    Steps

    1. 1

      Pick questions

      From the research.

      Demand Generation Manager 3 days

    2. 2

      Set benchmarks

      By industry and site count.

      Demand Generation Manager 3 days

    3. 3

      Design

      Quiz and report.

      Product Designer 1 week

    4. 4

      Build

      With routing by score.

      Web team 1 week

    5. 5

      Promote

      Paid social and webinars.

      Demand Generation Manager ongoing

    6. 6

      Follow up

      BDRs open with the gaps.

      EMEA Outbound BDR ongoing

    First result
    1 month
    Cost
    Design time and ad budget
    Owner
    Demand Generation Manager

    Smallest test

    Run the questions as a LinkedIn poll series first.

    Why it works

    Build a ten-question self-check (who was on site yesterday, contractor identity across sites, escorted visitors, badge control on sensitive doors, audit logs). Score against the research benchmarks by industry and site count, and email a report with the three biggest gaps and the matching Envoy features. Promote it in paid social, webinars and BDR emails.

    A personal score turns a statistic into a reason to act, and each answer tells sales what to lead with.

    Risks and how to handle them

    • Feels like a sales trap

      Show the full score before asking for contact details.

    Evidence

    • Your websiteEnvoy's October 2026 research, "The State of Physical Security & Compliance" (782 enterprise compliance leaders and 294 leaders at high-security sites): 44% "can't confidently say who was in their building yesterday"; 79% saw an unauthorized or unverified person in the past year; 71-72% give contractors no single identity across locations; 62% are "very confident they'd pass a compliance audit today with zero preparation"; audit confidence is 71% at single-site organizations and "drops to 58% the moment a second site enters the picture". The release says "16,000 workplaces across 170 countries, including 92 of the Fortune 500" and "over 200 integrations".Source
    • HiringDemand Generation Manager (posted September 11, 2026): "Manage webinar programs, optimizing content, process, execution and follow-up to improve downstream conversion"; "Run A/B and multivariate tests across ads, landing pages, and lifecycle emails"; "Explore new channels and programs to create and capture demand"; experience "from self-serve to enterprise sales".Source
    • HiringSenior Demand Generation Manager (San Francisco, posted July 11, 2026, reporting to the Head of Demand Marketing): "Design and run A/B tests on high-traffic web pages — pricing, feature pages, compliance content, and trial/demo CTAs"; "Diagnose conversion friction and routing/SLA issues across the funnel — from visit to MQL to SQL to Closed-Won"; "Translate G2, ZoomInfo, and in-product intent signals into personalized ABM web journeys"; owns Google Ads, LinkedIn and Meta.Source
    • HiringProduct hiring: Product Lead, Visitors (posted September 18, 2026): customers "need to do background checks to make sure people aren't from sanctioned countries, they are requiring specific OSHA trainings of their contractors, they need full audit logs of all changes over hundreds of facilities". Product Lead, Spaces (still listed) for desks, rooms, parking, deliveries and move management. Member of Technical Staff, Envoy Response (posted October 17): a Threat Intelligence platform that "processes large volumes of real-time signals from thousands of sources" plus Emergency Notifications.Source
  • 05

    Envoy runs a large webinar program (56 webinar pages and 20 on-demand) and the Demand Generation Manager is hired to improve "follow-up to improve downstream conversion".

    Medium impactLow effort First result in 1 month Demand Generation Manager

    First action

    Pull the last three webinars' attendance and pipeline.

    How to measure it

    Meetings per webinar

    Now
    –
    Target
    +40%
    By
    1 quarter

    Steps

    1. 1

      Pull data

      Last three webinars.

      Demand Generation Manager 1 day

    2. 2

      Write tracks

      Three sequences.

      Demand Generation Manager 3 days

    3. 3

      Question alerts

      To AEs the same day.

      Revenue Operations 2 days

    4. 4

      Cut clips

      Three per webinar.

      Demand Generation Manager per webinar

    5. 5

      Launch

      Next webinar.

      Demand Generation Manager 1 week

    6. 6

      Report

      Pipeline per webinar.

      Demand Generation Manager monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Demand Generation Manager

    Smallest test

    Call every question-asker from the next webinar.

    Why it works

    Split follow-up by behaviour: people who asked a question get a same-day call from an AE; attendees get the recording, the self-check and a short demo offer; no-shows get the recording and the top three moments as clips. Score each webinar on pipeline, not registrations.

    Follow-up that matches behaviour turns more attendees into meetings without more webinars.

    Risks and how to handle them

    • Too many emails

      Cap each track at three.

    Evidence

    • HiringDemand Generation Manager (posted September 11, 2026): "Manage webinar programs, optimizing content, process, execution and follow-up to improve downstream conversion"; "Run A/B and multivariate tests across ads, landing pages, and lifecycle emails"; "Explore new channels and programs to create and capture demand"; experience "from self-serve to enterprise sales".Source
    • Your websiteSitemap: 1,274 URLs, including 341 workplace-management articles, 142 compliance and safety articles, 117 integration pages, 101 ebooks, 56 webinars, 52 case studies, 18 industry pages and 9 comparison pages (Eptura, Verkada, Greetly, AlertMedia, Everbridge, FacilityOS, Sign In Solutions, LobbyTrack, Eva). No comparison page covers desk, room or parking booking, and there is no contractor management product page (only articles such as "what-is-contractor-compliance").Source
    • Your websiteEnvoy's October 2026 research, "The State of Physical Security & Compliance" (782 enterprise compliance leaders and 294 leaders at high-security sites): 44% "can't confidently say who was in their building yesterday"; 79% saw an unauthorized or unverified person in the past year; 71-72% give contractors no single identity across locations; 62% are "very confident they'd pass a compliance audit today with zero preparation"; audit confidence is 71% at single-site organizations and "drops to 58% the moment a second site enters the picture". The release says "16,000 workplaces across 170 countries, including 92 of the Fortune 500" and "over 200 integrations".Source
  • 06

    Envoy is building a London SMB team (a sales manager, AEs and an outbound BDR) and already publishes a Martyn's Law guide and UK research. But the pricing page shows only US dollars and no page carries hreflang tags, so UK buyers price Envoy in dollars.

    Medium impactLow effort First result in 1 month EMEA SMB Account Executive

    First action

    Decide UK list prices with finance.

    How to measure it

    UK inbound demos

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Set prices

      GBP and EUR lists.

      Finance 1 week

    2. 2

      Build page

      en-GB pricing and landing.

      Web team 1 week

    3. 3

      Add hreflang

      US and UK pages.

      Web team 1 day

    4. 4

      UK proof

      Two UK customer stories.

      Product Marketing 1 month

    5. 5

      Use in outbound

      London sequences.

      EMEA Outbound BDR ongoing

    6. 6

      Measure

      UK pipeline.

      Senior Demand Generation Manager monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    EMEA SMB Account Executive

    Smallest test

    Add a GBP price line to the pricing page.

    Why it works

    Show pound and euro prices (or a currency switch), add an en-GB pricing and landing page with UK proof, GDPR answers and the Martyn's Law guide, and add hreflang so UK searches show the UK page. Use it in every London sequence.

    Local prices and local proof make a US vendor feel ready for UK buyers and help the London reps book meetings.

    Risks and how to handle them

    • Currency changes

      Review prices twice a year.

    Evidence

    • HiringSMB sales build-out: SMB Sales Managers in London, New York and Denver (posted October 2, 2026), each leading "a team of 8 SMB Account Executives" in "a high-velocity, outbound-heavy motion. Most of what your team closes in a quarter is also created in that quarter, and roughly a third of it is sourced by the reps themselves"; an SMB Account Executive for companies with "51 to 500 employees" (posted October 7); an EMEA SMB Account Executive in London who must "Generate at least 50% of your own pipeline through outbound".Source
    • HiringMid Market Account Executives in Denver and San Francisco for companies with "501–5,000 employees" using MEDDPPICC and champions to "navigate the buying committee"; an EMEA Outbound BDR in London using Salesforce, Sales Navigator, Outreach, Nooks and ZoomInfo; a Pre Sales Solutions Engineer in New York (posted August to September 2026).Source
    • Your websiteUK presence: a Martyn's Law guide and readiness webinar, UK hybrid-work research and UK events exist, but the pricing page has no pound or euro prices and no page on the site carries hreflang tags.Source
    • Your websitePricing page (checked October 23, 2026): Visitors Basic is free (100 entries a month, up to 50 employees, one location) with "Try for free"; Visitors Premium "$362 per location/month billed annually" and every other plan say "Get a quote". Response "$2 per user/month", Reservations "$5 per bookable resource/month", Screens "$12 per device/month" and Deliveries "$250 per delivery location/month" each carry "Price excludes platform fee". Prices are in US dollars only.Source

This quarter 9

The core plays for the next three months.

  • 07

    Visitors Basic is free up to 100 entries a month, 50 employees and one location. Accounts that hit those limits are the warmest SMB leads Envoy has.

    High impactMedium effort First result in 1 quarter Product Lead

    First action

    Count Basic accounts above 80 entries last month.

    How to measure it

    Basic to paid conversion

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Define signals

      Limits and growth.

      Product Lead, Visitors 1 week

    2. 2

      Prompt

      In dashboard and email.

      Product Lead, Visitors 1 month

    3. 3

      Trial

      14-day Premium.

      Product Lead, Visitors 1 month

    4. 4

      AE alert

      Into Salesforce.

      Revenue Operations 1 week

    5. 5

      Sequence

      For AEs.

      SMB Account Executive 1 week

    6. 6

      Measure

      Conversion.

      Senior Demand Generation Manager monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    Product Lead, Visitors

    Smallest test

    Email the 50 most active Basic accounts by hand.

    Why it works

    Track Basic accounts at 80% of any limit, show an in-product prompt with the Premium price for their usage, and alert an SMB AE. Offer a 14-day Premium trial at the limit.

    Product usage is the best buying signal, and it gives SMB AEs warm leads to add to their self-sourced pipeline.

    Risks and how to handle them

    • Free users feel pushed

      Prompt only near real limits.

    Evidence

    • Your websitePricing page (checked October 23, 2026): Visitors Basic is free (100 entries a month, up to 50 employees, one location) with "Try for free"; Visitors Premium "$362 per location/month billed annually" and every other plan say "Get a quote". Response "$2 per user/month", Reservations "$5 per bookable resource/month", Screens "$12 per device/month" and Deliveries "$250 per delivery location/month" each carry "Price excludes platform fee". Prices are in US dollars only.Source
    • HiringSMB sales build-out: SMB Sales Managers in London, New York and Denver (posted October 2, 2026), each leading "a team of 8 SMB Account Executives" in "a high-velocity, outbound-heavy motion. Most of what your team closes in a quarter is also created in that quarter, and roughly a third of it is sourced by the reps themselves"; an SMB Account Executive for companies with "51 to 500 employees" (posted October 7); an EMEA SMB Account Executive in London who must "Generate at least 50% of your own pipeline through outbound".Source
    • HiringSenior Demand Generation Manager (San Francisco, posted July 11, 2026, reporting to the Head of Demand Marketing): "Design and run A/B tests on high-traffic web pages — pricing, feature pages, compliance content, and trial/demo CTAs"; "Diagnose conversion friction and routing/SLA issues across the funnel — from visit to MQL to SQL to Closed-Won"; "Translate G2, ZoomInfo, and in-product intent signals into personalized ABM web journeys"; owns Google Ads, LinkedIn and Meta.Source
  • 08

    Envoy's homepage leads with ITAR, CMMC, EAR, OFAC and C-TPAT compliance, and the Senior Demand Generation Manager should turn intent signals into "personalized ABM web journeys". Buyers research their specific rule, not "visitor management".

    High impactHigh effort First result in 1 quarter Senior Demand Generation Mana…

    First action

    Pick the two regulations with the most pipeline.

    How to measure it

    ABM-sourced pipeline

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Pick rules

      Two first.

      Senior Demand Generation Manager 1 week

    2. 2

      Write pages

      Controls and checklists.

      Product Marketing 1 month

    3. 3

      Legal review

      Accuracy of claims.

      Legal 2 weeks

    4. 4

      Intent lists

      G2 and ZoomInfo.

      Senior Demand Generation Manager 2 weeks

    5. 5

      Ads and outreach

      Matched to the page.

      EMEA Outbound BDR ongoing

    6. 6

      Measure

      Win rates.

      Senior Demand Generation Manager monthly

    First result
    1 quarter
    Cost
    Ad budget
    Owner
    Senior Demand Generation Manager

    Smallest test

    Publish one regulation page.

    Why it works

    Build one page per regulation with the controls Envoy covers, an audit checklist and a matching case study. When G2 or ZoomInfo intent shows an account researching that rule, serve ads and BDR outreach that point to the page.

    Regulation-specific journeys match the buyer's urgent problem and raise ABM win rates.

    Risks and how to handle them

    • Compliance claims overstate

      Say what Envoy supports, not that it guarantees compliance.

    Evidence

    • Your websiteHomepage: "We protect the workplaces the world relies on most"; compliance with "ITAR, CMMC, EAR, OFAC, and C-TPAT"; 12 industries in the menu; a Minnesota Twins security quote; "Use one of 100+ integrations" (the research release says over 200). Partner pages cover Logitech, Crestron and Amazon Signage hardware.Source
    • HiringSenior Demand Generation Manager (San Francisco, posted July 11, 2026, reporting to the Head of Demand Marketing): "Design and run A/B tests on high-traffic web pages — pricing, feature pages, compliance content, and trial/demo CTAs"; "Diagnose conversion friction and routing/SLA issues across the funnel — from visit to MQL to SQL to Closed-Won"; "Translate G2, ZoomInfo, and in-product intent signals into personalized ABM web journeys"; owns Google Ads, LinkedIn and Meta.Source
    • HiringProduct hiring: Product Lead, Visitors (posted September 18, 2026): customers "need to do background checks to make sure people aren't from sanctioned countries, they are requiring specific OSHA trainings of their contractors, they need full audit logs of all changes over hundreds of facilities". Product Lead, Spaces (still listed) for desks, rooms, parking, deliveries and move management. Member of Technical Staff, Envoy Response (posted October 17): a Threat Intelligence platform that "processes large volumes of real-time signals from thousands of sources" plus Emergency Notifications.Source
    • Your websiteSitemap: 1,274 URLs, including 341 workplace-management articles, 142 compliance and safety articles, 117 integration pages, 101 ebooks, 56 webinars, 52 case studies, 18 industry pages and 9 comparison pages (Eptura, Verkada, Greetly, AlertMedia, Everbridge, FacilityOS, Sign In Solutions, LobbyTrack, Eva). No comparison page covers desk, room or parking booking, and there is no contractor management product page (only articles such as "what-is-contractor-compliance").Source
  • 09

    Envoy's research found audit confidence is 71% at single-site organizations and "drops to 58% the moment a second site enters the picture". SMB AEs must source much of their own pipeline.

    High impactMedium effort First result in 1 month SMB Sales Manager

    First action

    Build a list of 200 SMBs hiring in a new city.

    How to measure it

    Meetings booked

    Now
    –
    Target
    40 a quarter
    By
    1 quarter

    Steps

    1. 1

      Define signals

      New city hiring, press.

      Revenue Operations 1 week

    2. 2

      Build list

      ZoomInfo and job posts.

      EMEA Outbound BDR 1 week

    3. 3

      Write sequence

      Stat plus checklist.

      SMB Sales Manager 1 week

    4. 4

      Run

      All SMB pods.

      SMB Account Executive ongoing

    5. 5

      Coach

      Weekly review.

      SMB Sales Manager weekly

    6. 6

      Measure

      Meetings and closes.

      SMB Sales Manager monthly

    First result
    1 month
    Cost
    Data tools
    Owner
    SMB Sales Manager

    Smallest test

    Send the sequence to 50 accounts.

    Why it works

    Track signals of a second office (job posts in a new city, press, lease news), and send a short sequence with the research stat, a multi-location checklist and an offer to copy settings across locations.

    A new site is a moment of need, and the stat makes the message specific.

    Risks and how to handle them

    • False signals

      Confirm the new site before calling.

    Evidence

    • Your websiteEnvoy's October 2026 research, "The State of Physical Security & Compliance" (782 enterprise compliance leaders and 294 leaders at high-security sites): 44% "can't confidently say who was in their building yesterday"; 79% saw an unauthorized or unverified person in the past year; 71-72% give contractors no single identity across locations; 62% are "very confident they'd pass a compliance audit today with zero preparation"; audit confidence is 71% at single-site organizations and "drops to 58% the moment a second site enters the picture". The release says "16,000 workplaces across 170 countries, including 92 of the Fortune 500" and "over 200 integrations".Source
    • HiringSMB sales build-out: SMB Sales Managers in London, New York and Denver (posted October 2, 2026), each leading "a team of 8 SMB Account Executives" in "a high-velocity, outbound-heavy motion. Most of what your team closes in a quarter is also created in that quarter, and roughly a third of it is sourced by the reps themselves"; an SMB Account Executive for companies with "51 to 500 employees" (posted October 7); an EMEA SMB Account Executive in London who must "Generate at least 50% of your own pipeline through outbound".Source
    • HiringMid Market Account Executives in Denver and San Francisco for companies with "501–5,000 employees" using MEDDPPICC and champions to "navigate the buying committee"; an EMEA Outbound BDR in London using Salesforce, Sales Navigator, Outreach, Nooks and ZoomInfo; a Pre Sales Solutions Engineer in New York (posted August to September 2026).Source
  • 10

    Response launched in August 2026, and the pricing FAQ says reaching both employees and visitors in an emergency needs both products. The Renewals Manager is asked to find cross-sell.

    High impactMedium effort First result in 1 quarter Renewals Manager

    First action

    List renewals in the next 90 days without Response.

    How to measure it

    Renewals with Response added

    Now
    –
    Target
    20%
    By
    2 quarters

    Steps

    1. 1

      List accounts

      Next 90 days.

      Renewals Manager 1 week

    2. 2

      Build the review

      One page per account.

      Renewals Manager 2 weeks

    3. 3

      Bundle offer

      Multi-year price.

      Finance 2 weeks

    4. 4

      Run calls

      With CSMs.

      Renewals Manager ongoing

    5. 5

      Demo

      Response with SE.

      Pre Sales Solutions Engineer ongoing

    6. 6

      Measure

      Attach and term length.

      Renewals Manager monthly

    First result
    1 quarter
    Cost
    Discounts
    Owner
    Renewals Manager

    Smallest test

    Offer the bundle to ten renewals.

    Why it works

    At each renewal, show the customer how many visitors were on site during past alerts and offer Response as a bundle with a multi-year term. Prepare a one-page emergency readiness review per account.

    Renewal is a natural point to expand, and emergency coverage for visitors is a clear gap Visitors customers already have.

    Risks and how to handle them

    • Renewal at risk

      Never make the bundle a condition.

    Evidence

    • News coverageEnvoy launched Response in August 2026, adding threat intelligence and incident management to the same platform as visitor and workplace management.Source
    • Your websitePricing FAQ: "To reach both employees and visitors, you would need both products" (Response and Visitors); cards accepted online; invoicing via ACH for Enterprise or "three or more Premium Yearly locations". Product updates are monthly (latest September 2026) and Envoy Academy relaunched as free, role-based training in July 2026.Source
    • HiringRenewals Manager (Austin, posted September 29, 2026): owns renewals "for SMB and Mid-Market customers", will "Drive multi-year renewals to stabilize revenue and reduce volatility", "Spot at-risk customers early" and identify cross-sell.Source
    • HiringProduct hiring: Product Lead, Visitors (posted September 18, 2026): customers "need to do background checks to make sure people aren't from sanctioned countries, they are requiring specific OSHA trainings of their contractors, they need full audit logs of all changes over hundreds of facilities". Product Lead, Spaces (still listed) for desks, rooms, parking, deliveries and move management. Member of Technical Staff, Envoy Response (posted October 17): a Threat Intelligence platform that "processes large volumes of real-time signals from thousands of sources" plus Emergency Notifications.Source
  • 11

    The Renewals Manager should "Drive multi-year renewals", and Envoy Academy relaunched as free, role-based training. Trained admins use more features and churn less.

    Medium impactMedium effort First result in 1 quarter Renewals Manager

    First action

    Compare churn for trained and untrained admins.

    How to measure it

    Multi-year renewals

    Now
    –
    Target
    30%
    By
    2 quarters

    Steps

    1. 1

      Compare data

      Churn by training.

      Renewals Manager 1 week

    2. 2

      Design offer

      Multi-year price.

      Finance 2 weeks

    3. 3

      Promote Academy

      In-app and email.

      Customer Success ongoing

    4. 4

      Certify

      Badge for admins.

      Customer Success 1 month

    5. 5

      Use references

      Certified admins.

      Product Marketing ongoing

    6. 6

      Measure

      Term length.

      Renewals Manager monthly

    First result
    1 quarter
    Cost
    Discounts
    Owner
    Renewals Manager

    Smallest test

    Invite 100 admins to the Academy.

    Why it works

    Offer a multi-year price to accounts whose admins complete the Academy certification, and track health by certification. Use certified admins as references.

    Training raises adoption, and adoption makes multi-year terms easy to accept.

    Risks and how to handle them

    • Low completion

      Keep the course short.

    Evidence

    • HiringRenewals Manager (Austin, posted September 29, 2026): owns renewals "for SMB and Mid-Market customers", will "Drive multi-year renewals to stabilize revenue and reduce volatility", "Spot at-risk customers early" and identify cross-sell.Source
    • Your websitePricing FAQ: "To reach both employees and visitors, you would need both products" (Response and Visitors); cards accepted online; invoicing via ACH for Enterprise or "three or more Premium Yearly locations". Product updates are monthly (latest September 2026) and Envoy Academy relaunched as free, role-based training in July 2026.Source
  • 12

    Envoy's research says 71-72% of organizations give contractors no single identity across locations, and the Product Lead, Visitors post mentions contractor OSHA training and sanctions checks. The site has articles on contractor compliance but no contractor management product page.

    High impactMedium effort First result in 1 quarter Product Lead

    First action

    List the contractor features already live.

    How to measure it

    Opportunities tagged contractor

    Now
    –
    Target
    50 a quarter
    By
    2 quarters

    Steps

    1. 1

      List features

      Live today.

      Product Lead, Visitors 1 week

    2. 2

      Write page

      With research stats.

      Product Marketing 2 weeks

    3. 3

      Case study

      One manufacturing customer.

      Product Marketing 1 month

    4. 4

      Paid search

      Contractor management terms.

      Senior Demand Generation Manager ongoing

    5. 5

      Sales kit

      Talk track.

      Product Marketing 2 weeks

    6. 6

      Measure

      Opportunities.

      Senior Demand Generation Manager monthly

    First result
    1 quarter
    Cost
    Writing time
    Owner
    Product Lead, Visitors

    Smallest test

    Publish the page with existing features.

    Why it works

    Build a contractor management page: one identity across sites, required training before entry, document checks and audit logs. Add a case study and target facilities and EHS leaders in manufacturing and healthcare, where the research shows the lowest coverage.

    A named solution for a measured gap is easier to buy than a feature inside visitor management.

    Risks and how to handle them

    • Feature gaps

      Publish only what is live.

    Evidence

    • Your websiteEnvoy's October 2026 research, "The State of Physical Security & Compliance" (782 enterprise compliance leaders and 294 leaders at high-security sites): 44% "can't confidently say who was in their building yesterday"; 79% saw an unauthorized or unverified person in the past year; 71-72% give contractors no single identity across locations; 62% are "very confident they'd pass a compliance audit today with zero preparation"; audit confidence is 71% at single-site organizations and "drops to 58% the moment a second site enters the picture". The release says "16,000 workplaces across 170 countries, including 92 of the Fortune 500" and "over 200 integrations".Source
    • HiringProduct hiring: Product Lead, Visitors (posted September 18, 2026): customers "need to do background checks to make sure people aren't from sanctioned countries, they are requiring specific OSHA trainings of their contractors, they need full audit logs of all changes over hundreds of facilities". Product Lead, Spaces (still listed) for desks, rooms, parking, deliveries and move management. Member of Technical Staff, Envoy Response (posted October 17): a Threat Intelligence platform that "processes large volumes of real-time signals from thousands of sources" plus Emergency Notifications.Source
    • Your websiteSitemap: 1,274 URLs, including 341 workplace-management articles, 142 compliance and safety articles, 117 integration pages, 101 ebooks, 56 webinars, 52 case studies, 18 industry pages and 9 comparison pages (Eptura, Verkada, Greetly, AlertMedia, Everbridge, FacilityOS, Sign In Solutions, LobbyTrack, Eva). No comparison page covers desk, room or parking booking, and there is no contractor management product page (only articles such as "what-is-contractor-compliance").Source
  • 13

    Envoy has 117 integration pages and says over 200 integrations in its research release, while the homepage still says "100+". Security buyers start from the access control system they already run.

    Medium impactMedium effort First result in 1 quarter Senior Demand Generation Mana…

    First action

    Fix the integration count on the homepage.

    How to measure it

    Integration-page demos

    Now
    –
    Target
    +40%
    By
    1 quarter

    Steps

    1. 1

      Fix count

      One number everywhere.

      Web team 1 day

    2. 2

      Rank pages

      By traffic.

      Senior Demand Generation Manager 1 week

    3. 3

      Upgrade top ten

      Video and example.

      Product Marketing 1 month

    4. 4

      Ads

      By system.

      Senior Demand Generation Manager ongoing

    5. 5

      Partner co-marketing

      Joint posts.

      Product Marketing quarterly

    6. 6

      Measure

      Demos.

      Senior Demand Generation Manager monthly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Senior Demand Generation Manager

    Smallest test

    Fix the homepage count today.

    Why it works

    Make the number consistent, then upgrade the access control and identity pages: what syncs, a setup video, a customer example and an "Envoy for <system> customers" demo offer. Target ads at users of each system.

    Integration searches are high intent, and consistent claims build trust.

    Risks and how to handle them

    • Partner approval

      Ask before co-marketing.

    Evidence

    • Your websiteSitemap: 1,274 URLs, including 341 workplace-management articles, 142 compliance and safety articles, 117 integration pages, 101 ebooks, 56 webinars, 52 case studies, 18 industry pages and 9 comparison pages (Eptura, Verkada, Greetly, AlertMedia, Everbridge, FacilityOS, Sign In Solutions, LobbyTrack, Eva). No comparison page covers desk, room or parking booking, and there is no contractor management product page (only articles such as "what-is-contractor-compliance").Source
    • Your websiteEnvoy's October 2026 research, "The State of Physical Security & Compliance" (782 enterprise compliance leaders and 294 leaders at high-security sites): 44% "can't confidently say who was in their building yesterday"; 79% saw an unauthorized or unverified person in the past year; 71-72% give contractors no single identity across locations; 62% are "very confident they'd pass a compliance audit today with zero preparation"; audit confidence is 71% at single-site organizations and "drops to 58% the moment a second site enters the picture". The release says "16,000 workplaces across 170 countries, including 92 of the Fortune 500" and "over 200 integrations".Source
    • Your websiteHomepage: "We protect the workplaces the world relies on most"; compliance with "ITAR, CMMC, EAR, OFAC, and C-TPAT"; 12 industries in the menu; a Minnesota Twins security quote; "Use one of 100+ integrations" (the research release says over 200). Partner pages cover Logitech, Crestron and Amazon Signage hardware.Source
  • 14

    Envoy's partner pages cover hardware (Logitech, Crestron, Amazon Signage). Security integrators that install access control and cameras already sit inside the regulated sites Envoy targets.

    Medium impactMedium effort First result in 2 quarters Mid Market Account Executive

    First action

    List ten integrators that already install Envoy integrations.

    How to measure it

    Partner opportunities

    Now
    –
    Target
    20 a quarter
    By
    2 quarters

    Steps

    1. 1

      List partners

      Ten integrators.

      Mid Market Account Executive 2 weeks

    2. 2

      Design program

      Margins and registration.

      Partnerships 1 month

    3. 3

      Sign three

      Two regions.

      Mid Market Account Executive 1 quarter

    4. 4

      Train

      Partner sessions.

      Pre Sales Solutions Engineer monthly

    5. 5

      Co-market

      Joint webinar.

      Demand Generation Manager quarterly

    6. 6

      Measure

      Pipeline.

      Revenue Operations monthly

    First result
    2 quarters
    Cost
    Partner margins
    Owner
    Mid Market Account Executive

    Smallest test

    Sign one integrator.

    Why it works

    Create a referral and resale program for integrators: training, deal registration, margins and co-branded material. Start in two regions with Mid Market AEs.

    Integrators bring trust and access in regulated sites that outbound alone cannot reach.

    Risks and how to handle them

    • Channel conflict

      Register deals early.

    Evidence

    • Your websiteHomepage: "We protect the workplaces the world relies on most"; compliance with "ITAR, CMMC, EAR, OFAC, and C-TPAT"; 12 industries in the menu; a Minnesota Twins security quote; "Use one of 100+ integrations" (the research release says over 200). Partner pages cover Logitech, Crestron and Amazon Signage hardware.Source
    • HiringMid Market Account Executives in Denver and San Francisco for companies with "501–5,000 employees" using MEDDPPICC and champions to "navigate the buying committee"; an EMEA Outbound BDR in London using Salesforce, Sales Navigator, Outreach, Nooks and ZoomInfo; a Pre Sales Solutions Engineer in New York (posted August to September 2026).Source
    • HiringEvery Envoy post: "More than 16,000 workplaces around the world trust Envoy", "From manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters". 22 open roles, 12 of them in Sales & Marketing.Source
  • 15

    Envoy already publishes a Martyn's Law guide and readiness webinar, and is hiring a London BDR and SMB team. UK venues are working out what the law asks of them.

    Medium impactLow effort First result in 1 month EMEA Outbound BDR

    First action

    Build a list of 100 UK venues.

    How to measure it

    UK venue meetings

    Now
    –
    Target
    20 a quarter
    By
    1 quarter

    Steps

    1. 1

      List venues

      100 to start.

      EMEA Outbound BDR 1 week

    2. 2

      Sequence

      Guide and webinar.

      EMEA Outbound BDR 1 week

    3. 3

      Readiness review

      Short template.

      Pre Sales Solutions Engineer 2 weeks

    4. 4

      Run

      Outbound.

      EMEA Outbound BDR ongoing

    5. 5

      Hand off

      To EMEA AEs.

      EMEA SMB Account Executive ongoing

    6. 6

      Measure

      Meetings.

      SMB Sales Manager monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    EMEA Outbound BDR

    Smallest test

    Email 30 venues the guide.

    Why it works

    Build a UK venue list (stadiums, arenas, theatres, larger offices), send the guide and webinar recording, and offer a short readiness review with the Envoy Response and Visitors features that support it. Use the Minnesota Twins story as proof.

    A timely, local regulation gives the London team a reason to call.

    Risks and how to handle them

    • Legal advice risk

      Point to official guidance and avoid legal claims.

    Evidence

    • Your websiteUK presence: a Martyn's Law guide and readiness webinar, UK hybrid-work research and UK events exist, but the pricing page has no pound or euro prices and no page on the site carries hreflang tags.Source
    • HiringSMB sales build-out: SMB Sales Managers in London, New York and Denver (posted October 2, 2026), each leading "a team of 8 SMB Account Executives" in "a high-velocity, outbound-heavy motion. Most of what your team closes in a quarter is also created in that quarter, and roughly a third of it is sourced by the reps themselves"; an SMB Account Executive for companies with "51 to 500 employees" (posted October 7); an EMEA SMB Account Executive in London who must "Generate at least 50% of your own pipeline through outbound".Source
    • HiringMid Market Account Executives in Denver and San Francisco for companies with "501–5,000 employees" using MEDDPPICC and champions to "navigate the buying committee"; an EMEA Outbound BDR in London using Salesforce, Sales Navigator, Outreach, Nooks and ZoomInfo; a Pre Sales Solutions Engineer in New York (posted August to September 2026).Source
    • Your websiteHomepage: "We protect the workplaces the world relies on most"; compliance with "ITAR, CMMC, EAR, OFAC, and C-TPAT"; 12 industries in the menu; a Minnesota Twins security quote; "Use one of 100+ integrations" (the research release says over 200). Partner pages cover Logitech, Crestron and Amazon Signage hardware.Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    Envoy runs check-ins at more than 16,000 workplaces in 170 countries. Its October research was a survey; Envoy can also publish what actually happens.

    High impactHigh effort First result in 3 quarters Head of Demand Marketing

    First action

    Pick five measures and check privacy.

    How to measure it

    Downloads per index

    Now
    –
    Target
    5,000
    By
    3 quarters

    Steps

    1. 1

      Pick measures

      Five.

      Head of Demand Marketing 2 weeks

    2. 2

      Privacy review

      Aggregate only.

      Legal 1 month

    3. 3

      Analyze

      First quarter.

      Data team 1 month

    4. 4

      Write

      Report and charts.

      Product Marketing 1 month

    5. 5

      Launch

      Press and webinar.

      Demand Generation Manager 2 weeks

    6. 6

      Repeat

      Quarterly.

      Head of Demand Marketing quarterly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Head of Demand Marketing

    Smallest test

    Publish one chart.

    Why it works

    Publish a quarterly index from aggregated check-in data: visitor and contractor volumes by industry, share of visits with ID checks, sign-out compliance, and office attendance trends. Launch with press and a webinar.

    Unique data earns press and links and makes Envoy the reference for physical security trends.

    Risks and how to handle them

    • Customer privacy

      Aggregate and suppress small groups.

    Evidence

    • HiringEvery Envoy post: "More than 16,000 workplaces around the world trust Envoy", "From manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters". 22 open roles, 12 of them in Sales & Marketing.Source
    • Your websiteEnvoy's October 2026 research, "The State of Physical Security & Compliance" (782 enterprise compliance leaders and 294 leaders at high-security sites): 44% "can't confidently say who was in their building yesterday"; 79% saw an unauthorized or unverified person in the past year; 71-72% give contractors no single identity across locations; 62% are "very confident they'd pass a compliance audit today with zero preparation"; audit confidence is 71% at single-site organizations and "drops to 58% the moment a second site enters the picture". The release says "16,000 workplaces across 170 countries, including 92 of the Fortune 500" and "over 200 integrations".Source
    • HiringDemand Generation Manager (posted September 11, 2026): "Manage webinar programs, optimizing content, process, execution and follow-up to improve downstream conversion"; "Run A/B and multivariate tests across ads, landing pages, and lifecycle emails"; "Explore new channels and programs to create and capture demand"; experience "from self-serve to enterprise sales".Source
  • 17

    Envoy accepts cards online and shows module prices, but every paid plan ends in "Get a quote". SMB buyers often want to buy without a call.

    High impactHigh effort First result in 3 quarters Product Lead

    First action

    Count last year's deals under five locations.

    How to measure it

    Self-serve bookings

    Now
    –
    Target
    15% of SMB
    By
    3 quarters

    Steps

    1. 1

      Size it

      Small deals last year.

      Revenue Operations 2 weeks

    2. 2

      Design checkout

      Modules and platform.

      Product Designer 1 month

    3. 3

      Build

      Billing integration.

      Engineering 2 months

    4. 4

      Pilot

      One region.

      Product Lead, Visitors 1 month

    5. 5

      AE handoff

      For larger carts.

      SMB Sales Manager ongoing

    6. 6

      Measure

      Revenue and churn.

      Senior Demand Generation Manager monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Product Lead, Visitors

    Smallest test

    Offer card checkout for Visitors Premium only.

    Why it works

    Let SMBs pick modules, see the total with platform fee and pay by card for up to five locations, with an AE available but not required. Measure self-serve revenue and AE-assisted upgrades.

    Self-serve lowers the cost of small deals and frees SMB AEs for larger ones.

    Risks and how to handle them

    • Undercuts AE quota

      Credit AEs for assisted self-serve.

    Evidence

    • Your websitePricing page (checked October 23, 2026): Visitors Basic is free (100 entries a month, up to 50 employees, one location) with "Try for free"; Visitors Premium "$362 per location/month billed annually" and every other plan say "Get a quote". Response "$2 per user/month", Reservations "$5 per bookable resource/month", Screens "$12 per device/month" and Deliveries "$250 per delivery location/month" each carry "Price excludes platform fee". Prices are in US dollars only.Source
    • Your websitePlatform page: "Envoy products are purchased as modules that run on top of the Envoy platform"; "The platform is required to use Envoy products"; "The Envoy platform is priced as a flat annual fee", with no amount on this page or the pricing page. The platform page says "View our pricing page to learn more", and the pricing page's "Learn more about the platform & pricing" links back to the platform page.Source
    • Your websitePricing FAQ: "To reach both employees and visitors, you would need both products" (Response and Visitors); cards accepted online; invoicing via ACH for Enterprise or "three or more Premium Yearly locations". Product updates are monthly (latest September 2026) and Envoy Academy relaunched as free, role-based training in July 2026.Source
    • HiringSMB sales build-out: SMB Sales Managers in London, New York and Denver (posted October 2, 2026), each leading "a team of 8 SMB Account Executives" in "a high-velocity, outbound-heavy motion. Most of what your team closes in a quarter is also created in that quarter, and roughly a third of it is sourced by the reps themselves"; an SMB Account Executive for companies with "51 to 500 employees" (posted October 7); an EMEA SMB Account Executive in London who must "Generate at least 50% of your own pipeline through outbound".Source
  • 18

    Response processes "real-time signals from thousands of sources" and costs $2 per user plus the platform. Security leaders would try it if they could see live threats near their own site first.

    High impactHigh effort First result in 3 quarters Member of Technical Staff

    First action

    Estimate the cost per free location.

    How to measure it

    Free to paid conversion

    Now
    –
    Target
    10%
    By
    3 quarters

    Steps

    1. 1

      Cost model

      Per location.

      Member of Technical Staff, Envoy Response 2 weeks

    2. 2

      Design

      Single-site view.

      Product Designer 1 month

    3. 3

      Build

      Signup and digest.

      Member of Technical Staff, Envoy Response 2 months

    4. 4

      Launch

      Paid social.

      Demand Generation Manager 1 month

    5. 5

      Upgrade prompts

      Notifications and sites.

      Member of Technical Staff, Envoy Response 1 month

    6. 6

      Measure

      Conversion.

      Senior Demand Generation Manager monthly

    First result
    3 quarters
    Cost
    Compute and engineering
    Owner
    Member of Technical Staff, Envoy Response

    Smallest test

    Send ten prospects a manual weekly digest.

    Why it works

    Offer a free threat view for one location: nearby events, weather and civil unrest, with weekly email digests. Upgrade prompts for notifications, mustering and more sites.

    Seeing relevant threats near your own building makes the case for Response without a demo.

    Risks and how to handle them

    • Alert fatigue

      Only show high-relevance threats.

    Evidence

    • HiringProduct hiring: Product Lead, Visitors (posted September 18, 2026): customers "need to do background checks to make sure people aren't from sanctioned countries, they are requiring specific OSHA trainings of their contractors, they need full audit logs of all changes over hundreds of facilities". Product Lead, Spaces (still listed) for desks, rooms, parking, deliveries and move management. Member of Technical Staff, Envoy Response (posted October 17): a Threat Intelligence platform that "processes large volumes of real-time signals from thousands of sources" plus Emergency Notifications.Source
    • News coverageEnvoy launched Response in August 2026, adding threat intelligence and incident management to the same platform as visitor and workplace management.Source
    • Your websitePricing page (checked October 23, 2026): Visitors Basic is free (100 entries a month, up to 50 employees, one location) with "Try for free"; Visitors Premium "$362 per location/month billed annually" and every other plan say "Get a quote". Response "$2 per user/month", Reservations "$5 per bookable resource/month", Screens "$12 per device/month" and Deliveries "$250 per delivery location/month" each carry "Price excludes platform fee". Prices are in US dollars only.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    The homepage leads with the Minnesota Twins security director's quote, and Envoy has a sports and entertainment industry page. Stadiums and arenas talk to each other.

    Medium impactLow effort First result in 2 quarters Mid Market Account Executive

    First action

    Ask the Twins for a joint session.

    How to measure it

    Venue deals

    Now
    –
    Target
    5
    By
    2 quarters

    Steps

    1. 1

      Package offer

      Venue bundle.

      Product Marketing 2 weeks

    2. 2

      Joint session

      With the Twins.

      Mid Market Account Executive 1 quarter

    3. 3

      List venues

      US leagues.

      EMEA Outbound BDR 2 weeks

    4. 4

      Outreach

      With the case study.

      Mid Market Account Executive ongoing

    5. 5

      Event

      Security conference.

      Demand Generation Manager 1 quarter

    6. 6

      Measure

      Deals.

      Mid Market Account Executive quarterly

    First result
    2 quarters
    Cost
    Event costs
    Owner
    Mid Market Account Executive

    Smallest test

    Send the case study to 20 venues.

    Why it works

    Package a venue offer (visitor screening, threat view, emergency notifications on screens) and present it at venue security conferences with the Twins as speakers.

    Peer proof spreads fast in a small, connected industry.

    Risks and how to handle them

    • Small segment

      Treat as a test.

    Evidence

    • Your websiteHomepage: "We protect the workplaces the world relies on most"; compliance with "ITAR, CMMC, EAR, OFAC, and C-TPAT"; 12 industries in the menu; a Minnesota Twins security quote; "Use one of 100+ integrations" (the research release says over 200). Partner pages cover Logitech, Crestron and Amazon Signage hardware.Source
    • News coverageEnvoy launched Response in August 2026, adding threat intelligence and incident management to the same platform as visitor and workplace management.Source
    • Your websiteSitemap: 1,274 URLs, including 341 workplace-management articles, 142 compliance and safety articles, 117 integration pages, 101 ebooks, 56 webinars, 52 case studies, 18 industry pages and 9 comparison pages (Eptura, Verkada, Greetly, AlertMedia, Everbridge, FacilityOS, Sign In Solutions, LobbyTrack, Eva). No comparison page covers desk, room or parking booking, and there is no contractor management product page (only articles such as "what-is-contractor-compliance").Source
  • 20

    Envoy's customers include defense, pharma and data-center security leaders who rarely talk publicly. A private council gives them peers and gives Envoy references.

    Medium impactLow effort First result in 1 quarter Renewals Manager

    First action

    Invite ten customers.

    How to measure it

    Referrals

    Now
    –
    Target
    10 a quarter
    By
    2 quarters

    Steps

    1. 1

      Invite

      Ten to twenty.

      Renewals Manager 2 weeks

    2. 2

      Agenda

      Roadmap and peers.

      Product Lead, Visitors 2 weeks

    3. 3

      Meet

      Quarterly.

      Renewals Manager quarterly

    4. 4

      Playbooks

      Shared.

      Product Marketing quarterly

    5. 5

      Ask

      Referrals.

      Renewals Manager quarterly

    6. 6

      Measure

      Retention and referrals.

      Renewals Manager quarterly

    First result
    1 quarter
    Cost
    Event costs
    Owner
    Renewals Manager

    Smallest test

    Hold one virtual session.

    Why it works

    Invite 20 security and compliance leaders to a quarterly council: roadmap previews, peer discussion and shared playbooks. Ask members for referrals and reference calls.

    Councils raise retention and create the references regulated buyers need.

    Risks and how to handle them

    • Confidentiality

      Chatham House rules.

    Evidence

    • HiringEvery Envoy post: "More than 16,000 workplaces around the world trust Envoy", "From manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters". 22 open roles, 12 of them in Sales & Marketing.Source
    • HiringProduct hiring: Product Lead, Visitors (posted September 18, 2026): customers "need to do background checks to make sure people aren't from sanctioned countries, they are requiring specific OSHA trainings of their contractors, they need full audit logs of all changes over hundreds of facilities". Product Lead, Spaces (still listed) for desks, rooms, parking, deliveries and move management. Member of Technical Staff, Envoy Response (posted October 17): a Threat Intelligence platform that "processes large volumes of real-time signals from thousands of sources" plus Emergency Notifications.Source
    • Your websiteEnvoy's October 2026 research, "The State of Physical Security & Compliance" (782 enterprise compliance leaders and 294 leaders at high-security sites): 44% "can't confidently say who was in their building yesterday"; 79% saw an unauthorized or unverified person in the past year; 71-72% give contractors no single identity across locations; 62% are "very confident they'd pass a compliance audit today with zero preparation"; audit confidence is 71% at single-site organizations and "drops to 58% the moment a second site enters the picture". The release says "16,000 workplaces across 170 countries, including 92 of the Fortune 500" and "over 200 integrations".Source
  • 21

    Chrome data shows envoy.com's real-visitor Largest Contentful Paint at 2,516 ms, just over the 2.5 s "good" line, while interaction and layout pass. The fix is small and helps every paid click.

    Medium impactLow effort First result in 1 month Product Designer

    First action

    Run PageSpeed on the top ten landing pages.

    How to measure it

    LCP p75

    Now
    –
    Target
    under 2.5 s
    By
    2 months

    Steps

    1. 1

      Test pages

      Top ten.

      Product Designer 1 day

    2. 2

      Find elements

      LCP items.

      Web team 1 day

    3. 3

      Compress

      Images.

      Product Designer 2 days

    4. 4

      Preload

      Hero image.

      Web team 1 day

    5. 5

      Defer scripts

      Below the fold.

      Web team 2 days

    6. 6

      Recheck

      After 28 days.

      Senior Demand Generation Manager 1 month

    First result
    1 month
    Cost
    $0
    Owner
    Product Designer

    Smallest test

    Fix the homepage hero.

    Why it works

    Find the largest element on the homepage, pricing and top landing pages, compress and preload it, and defer below-the-fold scripts and the logo wall. Recheck in the Chrome UX Report after 28 days.

    Passing all Core Web Vitals helps search and keeps more paid traffic.

    Risks and how to handle them

    • Tag removal breaks tracking

      Test with marketing ops.

    Evidence

    • Google PageSpeedChrome UX Report for envoy.com: real-visitor Largest Contentful Paint at the 75th percentile is 2,516 ms, just over the 2.5 s "good" line; INP 85 ms and CLS 0.01 pass.Source
    • HiringSenior Demand Generation Manager (San Francisco, posted July 11, 2026, reporting to the Head of Demand Marketing): "Design and run A/B tests on high-traffic web pages — pricing, feature pages, compliance content, and trial/demo CTAs"; "Diagnose conversion friction and routing/SLA issues across the funnel — from visit to MQL to SQL to Closed-Won"; "Translate G2, ZoomInfo, and in-product intent signals into personalized ABM web journeys"; owns Google Ads, LinkedIn and Meta.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableInfo

Turn the research into a list you can act on

These ideas start with finding the right companies. Info finds them and the right person at each, researches every one and drafts the outreach, then asks before it sends.

  • Build this list in Info for idea #9 (opens programmable.info in a new tab)

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Find the companies (opens programmable.info in a new tab)
ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 26, 2026, and cites them throughout. Envoy did not commission, review or endorse it, and Programmable is not affiliated with Envoy. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Envoy runs its business.

Something wrong, or do you represent Envoy? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Platform fee and calculator, five-minute quote response, booking comparisons, the audit self-check, webinar tracks and UK pricing; the load-time fix.

  2. Days 31 to 6011 ideas

    Basic upgrade prompts, regulation ABM, the second-site play, Response at renewal, multi-year with Academy, contractor management, integration pages, integrators and Martyn's Law outreach; the venue program and security council.

  3. Days 61 to 903 ideas

    Commit to the big bets: the check-in data index, self-serve checkout and a free threat view.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value easy visitor sign-in and badges. The most cited problem: proving who was on site.

  • Audit-ready records
  • Contractor identity across sites
  • In their words: “audit-ready”

Market

Competitive landscape

5 competitors compared: Verkada, Eptura, Sign In Solutions, Robin and 1 more.

  • Gap to exploit: Transparent total pricing for multi-module platforms
  • Verkada: Tied to its own hardware
  • Eptura: Many acquired products

Hiring signals

Envoy is scaling sales and demand at the same time.

  • Senior Demand Generation Manager: Pricing and CTA tests, routing, ABM. Ideas 1, 2, 8.
  • Demand Generation Manager: Webinars and new channels. Ideas 4, 5.
  • SMB Sales Manager (London, New York, Denver): Outbound-heavy, same-quarter deals. Ideas 1, 9.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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