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Generated Oct 26, 2026
  1. Programmable
  2. Playbooks
  3. Fernstone
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growth playbook · Oct 26, 2026

fernstone.com (opens in a new tab)

Fernstone growth playbook

Diagnosis

Fernstone went from zero to 500+ business customers this year with a 15-day sales cycle, and its first growth hires show the plan: a founding growth lead to own a vertical, an SDR and an analyst for outbound and new verticals, and an engineer to turn brokerage work into agent-led workflows.

The industry pages are the engine, but six of them send their header quote button to the security guard form, the forms ask nothing an underwriter needs, and the site has no pricing answers, customer stories or content.

This playbook fixes the quote path and the staffing pages first, times outreach to renewals, sends bound premium back to the ad platforms, and adds hooks no broker in these niches offers: loss-run retrieval, contract checks, certificate-holder referrals and new-license lists.

Growth Score

6/10

Biggest Opportunity

Make every industry page a submission-ready front door, then use the documents owners struggle with (loss runs, contract requirements, certificates) as the reason to start with Fernstone.

Biggest Risk

Speed is also what Harper, ERGO NEXT and the big digital brokers sell, so Fernstone needs proof by industry and a quote path that never sends a buyer to the wrong form.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Send each industry page's "Get a quote" button to that industry's own quote form, and ask for what the underwriter needs

    Change the header link on the six pages to each page's own quote form today.

    High impact First result in 2 weeks
  2. 2

    Give healthcare staffing its own headline and move both staffing pages onto the newer industry layout

    Change the healthcare staffing headline.

    Medium impact First result in 1 month
  3. 3

    Turn the "Explore pricing" button into a "what drives your premium" page for each industry

    Write the security guard version first.

    Medium impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 11Fill-ins · 7Reconsider · 1
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    The new growth lead will own an industry vertical, and the industry pages are where Fernstone's paid traffic lands (every quote form carries Google and Meta click IDs). But on six of the 13 industry pages (childcare, used auto dealers, med spas, pest control, fire and life safety, fleet repair) the header's "Get a quote" button opens the security guard quote page, which talks about "your security business". A med spa owner who clicks it lands on the wrong form, and every vertical's lead and ad numbers get mixed into security's. The forms themselves ask only for name, email, phone, business name and a message, while the 48-hour quote clock only starts "when the submission is ready".

    High impactLow effort First result in 2 weeks Founding Growth & Operations…

    First action

    Change the header link on the six pages to each page's own quote form today.

    How to measure it

    Share of quote requests with renewal date and loss runs

    Now
    –
    Target
    60%
    By
    60 days

    Steps

    1. 1

      Fix the links

      Six header buttons to each industry's own quote page; check desktop and mobile layouts.

      Founding Growth & Operations Lead 1 hour

    2. 2

      Add a fleet repair form

      Copy the garage quote page and adjust the coverage list.

      Growth & Operations Analyst 2 hours

    3. 3

      Pick the questions

      Five fields per industry that underwriters ask first.

      Founding Growth & Operations Lead 1 day

    4. 4

      Add the fields

      State, payroll or revenue band, current carrier, renewal date, loss runs yes/no and upload.

      Growth & Operations Analyst 1 day

    5. 5

      Tag by industry

      Hidden industry field on every form, passed to the CRM.

      Growth & Operations Analyst 2 hours

    6. 6

      Report weekly

      Leads, quotes and binds per industry and per ad campaign.

      Growth & Operations Analyst weekly

    7. 7

      Tune

      Drop any question that cuts form completion without speeding quotes.

      Founding Growth & Operations Lead 1 month

    First result
    2 weeks
    Cost
    $0
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Fix the six links and add a renewal-date field to the med spa form.

    Why it works

    Point every industry page's buttons to its own quote page (and give fleet repair one). Then add five short questions per industry that decide the quote: state, payroll or revenue band, current carrier, renewal date and whether loss runs are on hand, with an optional upload. Tag each lead with its industry so ad spend, leads and bound policies can be read vertical by vertical.

    The right form keeps the visitor's confidence, and asking for the renewal date and loss runs up front takes days out of a 15-day sales cycle. Clean per-industry data is also what the growth lead needs to decide which vertical to grow.

    Ready to use

    ChecklistIndustry quote page checklist

    [ ] Header and hero buttons open this industry's own quote page
    [ ] Form copy names this industry
    [ ] State, payroll or revenue band, current carrier
    [ ] Renewal date
    [ ] Loss runs on hand? (upload optional)
    [ ] Hidden industry tag plus gclid/fbclid/utm fields
    [ ] Thank-you page names the next step and the 48-hour clock

    Risks and how to handle them

    • More fields lower form fills

      Keep extra fields optional and measure completion before and after.

    • Mixed historical data

      Mark leads before the fix so old security numbers are read with care.

    Evidence

    • Your websiteIndustry page links (page source, October 23, 2026): on the childcare, used auto dealer, med spa, pest control, fire and life safety and fleet repair pages, the header's "Get a quote" button points to /get-a-quote-security, the security guard quote page, which reads "we will work with you to understand the best coverage for your security business". The fleet repair page's own quote button goes to the general /quote form.Source
    • Your websiteQuote pages: each form asks only Name, Email, Phone Number, Business Name and Message, with hidden fields for gclid, fbclid, gad_campaignid, utm_campaign and utm_content (so paid search and social traffic is tagged). The security and staffing quote pages promise "Contract evaluation for insurance compliance" or "Client contract review included", "Same-day service request responses" and "Certificates of Insurance (COIs) in <24 hours".Source
    • HiringFounding Growth & Operations Lead (New York, posted September 24, 2026): the scope spans Growth ("own, launch, and grow an industry vertical core to our business"), Operations ("partner with insurance carriers to place coverage and transact on policies") and Product ("transmit operations work into scalable, agent-led workflows"). Fernstone says it has "grown from 0 to 500+ customers" since the start of the year and raised $3M from Y Combinator and other investors.Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • Your websiteLoss run FAQ: carriers "will not provide a firm quote without" loss runs for many commercial lines; "If multiple carriers have insured your business, request a separate report from each one"; Fernstone offers to "track down an old certificate of insurance, policy document, invoice, or other record showing who insured your business".Source
    • HiringFounding Sales Development Representative (posted September 24, 2026), "our first dedicated sales hire": Outbound 40% ("reach prospects through phone calls, convert interest into booked meetings"), Inbound 40% ("meet with a healthy pipeline of interested customers, qualify them, close them"), Growth 20% ("generate and enrich leads, create sequences, and stand up new verticals"). The post cites "an average sales cycle of 15 days".Source
  • 02

    The healthcare staffing page's headline says "industrial staffing insurance", copied from the industrial staffing page, and both staffing pages use an older wall-of-text layout without the turnaround figures, customer counts and FAQ the newer industry pages have. Healthcare staffing buyers (CNAs, home health aides, medical assistants) need to see that their exposure is understood.

    Medium impactLow effort First result in 1 month Founding Growth & Operations…

    First action

    Change the healthcare staffing headline.

    How to measure it

    Staffing quote requests

    Now
    –
    Target
    +20%
    By
    60 days

    Steps

    1. 1

      Fix the headline

      Healthcare staffing wording.

      Founding Growth & Operations Lead 30 minutes

    2. 2

      Rebuild healthcare

      Newer industry template.

      Growth & Operations Analyst 1 day

    3. 3

      Rebuild industrial

      Same template, warehouse and light industrial details.

      Growth & Operations Analyst 1 day

    4. 4

      Write the FAQ

      Professional liability, co-employment, facility contracts.

      Founding Growth & Operations Lead 1 day

    5. 5

      Link the quote form

      Staffing quote page with an industry tag.

      Growth & Operations Analyst 1 hour

    6. 6

      Check search terms

      Search Console queries for both pages.

      Growth & Operations Analyst 1 month

    First result
    1 month
    Cost
    $0
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Fix the headline today.

    Why it works

    Rewrite the healthcare headline around clinical placements and facility credentialing, rebuild both pages on the newer template with the "Under 48 hours", "Under 24 hours" and "50+ staffing customers" figures, and add an FAQ on professional liability and co-employment.

    The headline is the first proof of expertise, and the newer layout is easier to scan on a phone.

    Risks and how to handle them

    • Two pages compete for the same searches

      Keep healthcare and industrial wording clearly different.

    Evidence

    • Your websiteHealthcare staffing page: its headline reads "Fernstone finds tailored, reliable, industrial staffing insurance" (the same headline as the industrial staffing page), in an older long-text layout without the figure blocks or FAQ used on the newer industry pages. It cites "more than 50 staffing customers" and accounts "with premiums from $2,500 to more than $100,000".Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • Your websiteSitemap (31 URLs, checked October 23, 2026): 13 industry pages (security, childcare, industrial staffing, healthcare staffing, bars and restaurants, hotels, used auto dealers, fire and life safety, med spas, pest control, contractors, fleet repair, nightlife) and 11 matching quote pages; fleet repair has no quote page of its own and both staffing pages share one. No blog, no customer stories, no testimonials.Source
  • 03

    The homepage has an "Explore pricing" button but there is no pricing page. Insurance cannot have a price list, but Fernstone can say what moves premium and what range it has seen: the staffing page already cites accounts from $2,500 to more than $100,000 a year.

    Medium impactLow effort First result in 1 month Founding Growth & Operations…

    First action

    Write the security guard version first.

    How to measure it

    Pricing-page quote requests

    Now
    –
    Target
    40 a month
    By
    90 days

    Steps

    1. 1

      Pull ranges

      Bound premiums by industry, anonymized.

      Growth & Operations Analyst 2 days

    2. 2

      Write drivers

      Top five premium drivers per industry.

      Founding Growth & Operations Lead 1 week

    3. 3

      Build pages

      One per industry.

      Growth & Operations Analyst 1 week

    4. 4

      Link the button

      Homepage "Explore pricing".

      Growth & Operations Analyst 1 hour

    5. 5

      Add to quote pages

      A short "what affects your price" block.

      Growth & Operations Analyst 1 day

    6. 6

      Review

      Update ranges each quarter.

      Founding Growth & Operations Lead quarterly

    First result
    1 month
    Cost
    $0
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Publish one industry's premium drivers.

    Why it works

    Build one page per industry on what drives the premium (payroll, armed posts, abuse and molestation limits, garagekeepers values), typical ranges, and three ways to lower cost. Point "Explore pricing" to an index of these pages.

    Price is the first question every small business asks; a straight answer builds trust and captures "how much does X insurance cost" searches.

    Risks and how to handle them

    • Ranges set expectations too low

      Show wide ranges and the factors behind them.

    • Regulatory wording

      Have a licensed producer review every page.

    Evidence

    • Your websiteHomepage: H1 "Insurance for businesses that move fast."; a dedicated risk advisor per client; "White-glove support" for certificates, renewals and claims; an "Explore pricing" button, although the site has no pricing page; a platform for COI management, claims, policy management, automated renewal alerts, access control and billing; a "Trusted by world-class companies" heading with no customer names or quotes. The page title is just "Fernstone Insurance" and the meta description reads "Fernstone works with businesses to get insurance for what they need". The platform images carry alt text from a template ("Dashboard of Positive", "Visual of journal entries in Positive").Source
    • Your websiteHealthcare staffing page: its headline reads "Fernstone finds tailored, reliable, industrial staffing insurance" (the same headline as the industrial staffing page), in an older long-text layout without the figure blocks or FAQ used on the newer industry pages. It cites "more than 50 staffing customers" and accounts "with premiums from $2,500 to more than $100,000".Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
  • 04

    The homepage title is just "Fernstone Insurance" and the description says it "works with businesses to get insurance for what they need". Search results and link previews say nothing about the industries Fernstone knows or its speed. The platform images also carry alt text from a template that names another product.

    Medium impactLow effort First result in 2 weeks Growth & Operations Analyst

    First action

    Change the title and description.

    How to measure it

    Search click-through

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Rewrite title

      Industries and speed.

      Growth & Operations Analyst 30 minutes

    2. 2

      Rewrite description

      Proof points.

      Growth & Operations Analyst 30 minutes

    3. 3

      Fix alt text

      Platform images describe Fernstone's platform.

      Growth & Operations Analyst 30 minutes

    4. 4

      Add footer links

      All 13 industry pages.

      Growth & Operations Analyst 1 hour

    5. 5

      Repeat for quote pages

      Each quote page title names its industry.

      Growth & Operations Analyst 1 hour

    6. 6

      Measure

      Search Console click-through.

      Growth & Operations Analyst monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Growth & Operations Analyst

    Smallest test

    Change the homepage title today.

    Why it works

    Use a title such as "Business insurance for security, contractors, childcare and the trades | Fernstone" and a description with "quotes in under 48 hours" and "licensed in all 50 states". Give each platform image accurate alt text, and add plain links to all 13 industry pages in the homepage footer.

    A specific search snippet lifts clicks, and footer links help search engines and visitors find the industry pages.

    Risks and how to handle them

    • Title too long

      Keep under 60 characters and lead with the main industries.

    Evidence

    • Your websiteHomepage: H1 "Insurance for businesses that move fast."; a dedicated risk advisor per client; "White-glove support" for certificates, renewals and claims; an "Explore pricing" button, although the site has no pricing page; a platform for COI management, claims, policy management, automated renewal alerts, access control and billing; a "Trusted by world-class companies" heading with no customer names or quotes. The page title is just "Fernstone Insurance" and the meta description reads "Fernstone works with businesses to get insurance for what they need". The platform images carry alt text from a template ("Dashboard of Positive", "Visual of journal entries in Positive").Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • Your websiteSitemap (31 URLs, checked October 23, 2026): 13 industry pages (security, childcare, industrial staffing, healthcare staffing, bars and restaurants, hotels, used auto dealers, fire and life safety, med spas, pest control, contractors, fleet repair, nightlife) and 11 matching quote pages; fleet repair has no quote page of its own and both staffing pages share one. No blog, no customer stories, no testimonials.Source
    • Y Combinator profileFall 2025 batch, team size 5: "an AI-native insurance brokerage: we combine AI with licensed brokers to obtain complex insurance faster, and at better terms. Today, we manage risk for 500+ businesses in construction, security, and the trades."Source
  • 05

    The founding SDR will spend 40% of the time on outbound phone calls. Commercial insurance is bought at renewal: a business 90 to 120 days out from renewal is ready to compare, while one that just renewed is not. Fernstone's own platform already sends renewal alerts to clients.

    High impactLow effort First result in 1 month Founding Sales Development Re…

    First action

    Add a renewal month field to the CRM.

    How to measure it

    Meetings per 100 dials

    Now
    –
    Target
    +40%
    By
    90 days

    Steps

    1. 1

      Add the field

      Renewal month in the CRM.

      Growth & Operations Analyst 1 hour

    2. 2

      Backfill

      Ask lost quotes and past leads.

      Founding Sales Development Representative 2 weeks

    3. 3

      Build lists

      By renewal window.

      Growth & Operations Analyst 1 week

    4. 4

      Write the script

      Renewal-led opener.

      Founding Sales Development Representative 1 day

    5. 5

      Send the checklist

      Loss runs and documents.

      Founding Sales Development Representative ongoing

    6. 6

      Track

      Meetings by renewal window.

      Growth & Operations Analyst weekly

    First result
    1 month
    Cost
    SDR time
    Owner
    Founding Sales Development Representative

    Smallest test

    Call 50 prospects due to renew in four months.

    Why it works

    Ask every prospect and every lost quote for their renewal month and store it. Build call lists by renewal window, start 120 days out, and send a short "what we need for your renewal" checklist with the loss run request. Add renewal month to the quote forms.

    Timing the call to the buying window raises connect-to-meeting rates and fills the pipeline months ahead.

    Risks and how to handle them

    • Prospects will not share dates

      Ask for the month only.

    Evidence

    • HiringFounding Sales Development Representative (posted September 24, 2026), "our first dedicated sales hire": Outbound 40% ("reach prospects through phone calls, convert interest into booked meetings"), Inbound 40% ("meet with a healthy pipeline of interested customers, qualify them, close them"), Growth 20% ("generate and enrich leads, create sequences, and stand up new verticals"). The post cites "an average sales cycle of 15 days".Source
    • Your websiteHomepage: H1 "Insurance for businesses that move fast."; a dedicated risk advisor per client; "White-glove support" for certificates, renewals and claims; an "Explore pricing" button, although the site has no pricing page; a platform for COI management, claims, policy management, automated renewal alerts, access control and billing; a "Trusted by world-class companies" heading with no customer names or quotes. The page title is just "Fernstone Insurance" and the meta description reads "Fernstone works with businesses to get insurance for what they need". The platform images carry alt text from a template ("Dashboard of Positive", "Visual of journal entries in Positive").Source
    • Your websiteLoss run FAQ: carriers "will not provide a firm quote without" loss runs for many commercial lines; "If multiple carriers have insured your business, request a separate report from each one"; Fernstone offers to "track down an old certificate of insurance, policy document, invoice, or other record showing who insured your business".Source
    • HiringGrowth & Operations Analyst (posted September 27, 2026): owns "demand generation across growth and sales" with the same outbound, inbound and growth split, including standing up "new verticals to expand top of funnel".Source
  • 06

    Fernstone promises "You'll always know where your quote stands, what has been completed, and what we still need from you", and asks clients for "Prompt access to key documents". Small business owners rarely read email during the day.

    Medium impactLow effort First result in 1 month Founding Growth & Operations…

    First action

    Write the four status messages.

    How to measure it

    Median days to quote

    Now
    –
    Target
    -30%
    By
    90 days

    Steps

    1. 1

      Define stages

      Four stages.

      Founding Growth & Operations Lead 1 day

    2. 2

      Write texts

      Short, with upload links.

      Founding Growth & Operations Lead 1 day

    3. 3

      Set up sending

      From the CRM.

      Growth & Operations Analyst 1 week

    4. 4

      Add upload link

      Secure document upload.

      Founding Engineer 1 week

    5. 5

      Measure

      Days per stage.

      Growth & Operations Analyst weekly

    6. 6

      Refine

      Fix the slowest stage.

      Founding Growth & Operations Lead monthly

    First result
    1 month
    Cost
    Texting tool costs
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Text this week's new requests by hand.

    Why it works

    Send short texts at each stage (received, documents needed, at carriers, quotes ready) with a link to upload missing documents. Track how many days each stage takes.

    Status updates cut chasing calls and get documents in faster, which speeds quotes and wins against slower brokers.

    Risks and how to handle them

    • Too many messages

      Only send on stage changes.

    Evidence

    • Your websiteWorking with Fernstone: "You'll always know where your quote stands, what has been completed, and what we still need from you"; in return Fernstone asks for "Prompt access to key documents". Carriers listed on the homepage include Tokio Marine, AmTrust, Markel, Liberty Mutual, The Hartford, CNA, Travelers, BHSI and Kinsale.Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • HiringFounding Sales Development Representative (posted September 24, 2026), "our first dedicated sales hire": Outbound 40% ("reach prospects through phone calls, convert interest into booked meetings"), Inbound 40% ("meet with a healthy pipeline of interested customers, qualify them, close them"), Growth 20% ("generate and enrich leads, create sequences, and stand up new verticals"). The post cites "an average sales cycle of 15 days".Source

This quarter 10

The core plays for the next three months.

  • 07

    The growth lead is asked to "own, launch, and grow an industry vertical core to our business". Security is the deepest (100+ clients) and childcare follows (50+ centers). A vertical owner needs one view from ad click to bound premium.

    High impactMedium effort First result in 1 quarter Founding Growth & Operations…

    First action

    Choose the vertical and set the 90-day premium target.

    How to measure it

    Bound premium

    Now
    –
    Target
    +50%
    By
    1 quarter

    Steps

    1. 1

      Pick the vertical

      Depth and growth room.

      Founder and CEO 1 day

    2. 2

      Set the target

      Bound premium for 90 days.

      Founding Growth & Operations Lead 1 day

    3. 3

      Build the scorecard

      Click to bind.

      Growth & Operations Analyst 1 week

    4. 4

      Weekly review

      With the CEO.

      Founding Growth & Operations Lead weekly

    5. 5

      Adjust spend

      By cost per bind.

      Founding Growth & Operations Lead weekly

    6. 6

      Write the playbook

      What worked, for the next vertical.

      Founding Growth & Operations Lead 1 quarter

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Fill the scorecard by hand for last month.

    Why it works

    Pick the vertical, set a 90-day target in bound premium, and run a weekly scorecard: traffic, quote requests, submission-ready rate, quotes sent, binds, premium, carrier hit rate and retention. Use it to decide spend and outreach each week.

    Clear ownership with one number moves faster than a shared funnel, and the template carries to the next vertical.

    Risks and how to handle them

    • Other verticals neglected

      Keep inbound service the same for all.

    Evidence

    • HiringFounding Growth & Operations Lead (New York, posted September 24, 2026): the scope spans Growth ("own, launch, and grow an industry vertical core to our business"), Operations ("partner with insurance carriers to place coverage and transact on policies") and Product ("transmit operations work into scalable, agent-led workflows"). Fernstone says it has "grown from 0 to 500+ customers" since the start of the year and raised $3M from Y Combinator and other investors.Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • Your websiteSitemap (31 URLs, checked October 23, 2026): 13 industry pages (security, childcare, industrial staffing, healthcare staffing, bars and restaurants, hotels, used auto dealers, fire and life safety, med spas, pest control, contractors, fleet repair, nightlife) and 11 matching quote pages; fleet repair has no quote page of its own and both staffing pages share one. No blog, no customer stories, no testimonials.Source
    • Your websiteQuote pages: each form asks only Name, Email, Phone Number, Business Name and Message, with hidden fields for gclid, fbclid, gad_campaignid, utm_campaign and utm_content (so paid search and social traffic is tagged). The security and staffing quote pages promise "Contract evaluation for insurance compliance" or "Client contract review included", "Same-day service request responses" and "Certificates of Insurance (COIs) in <24 hours".Source
  • 08

    Every quote form already captures gclid, fbclid and campaign tags. Today ad platforms can only see a form submission; they cannot tell a $2,500 policy from a $100,000 one, or a bind from a tire-kicker.

    High impactMedium effort First result in 1 quarter Growth & Operations Analyst

    First action

    Export last quarter's binds with their click IDs.

    How to measure it

    Cost per bind

    Now
    –
    Target
    -25%
    By
    2 quarters

    Steps

    1. 1

      Check capture

      Click IDs reach the CRM.

      Growth & Operations Analyst 1 day

    2. 2

      Map stages

      Quote sent, bound.

      Growth & Operations Analyst 1 day

    3. 3

      Set up imports

      Google Ads and Meta.

      Growth & Operations Analyst 1 week

    4. 4

      Add values

      Premium or commission.

      Growth & Operations Analyst 1 day

    5. 5

      Switch bidding

      Value-based when volume allows.

      Growth & Operations Analyst 1 month

    6. 6

      Review

      Cost per bind by industry.

      Founding Growth & Operations Lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Growth & Operations Analyst

    Smallest test

    Upload one month of binds to Google Ads.

    Why it works

    Import offline conversions: quote sent and policy bound, with premium as the value, matched by click ID. Switch bidding to value once 30 binds a month are tracked.

    Ad budgets then chase the industries and searches that bind, which matters most when one account can be 40 times another.

    Risks and how to handle them

    • Too few binds to learn

      Start with "quote sent" as the conversion.

    Builds on

    Evidence

    • Your websiteQuote pages: each form asks only Name, Email, Phone Number, Business Name and Message, with hidden fields for gclid, fbclid, gad_campaignid, utm_campaign and utm_content (so paid search and social traffic is tagged). The security and staffing quote pages promise "Contract evaluation for insurance compliance" or "Client contract review included", "Same-day service request responses" and "Certificates of Insurance (COIs) in <24 hours".Source
    • Your websiteHealthcare staffing page: its headline reads "Fernstone finds tailored, reliable, industrial staffing insurance" (the same headline as the industrial staffing page), in an older long-text layout without the figure blocks or FAQ used on the newer industry pages. It cites "more than 50 staffing customers" and accounts "with premiums from $2,500 to more than $100,000".Source
    • Your websiteIndustry page links (page source, October 23, 2026): on the childcare, used auto dealer, med spa, pest control, fire and life safety and fleet repair pages, the header's "Get a quote" button points to /get-a-quote-security, the security guard quote page, which reads "we will work with you to understand the best coverage for your security business". The fleet repair page's own quote button goes to the general /quote form.Source
  • 09

    Carriers will not give firm quotes without loss runs, owners find them frustrating to collect, and Fernstone already offers to track them down. That help is buried in an FAQ.

    High impactMedium effort First result in 1 quarter Growth & Operations Analyst

    First action

    Draft the authorization letter template.

    How to measure it

    Loss-run requests to quote

    Now
    –
    Target
    50%
    By
    1 quarter

    Steps

    1. 1

      Write the authorization

      Licensed producer review.

      Founding Growth & Operations Lead 1 week

    2. 2

      Build the form

      On every industry page.

      Growth & Operations Analyst 1 week

    3. 3

      Automate requests

      Emails to carriers with tracking.

      Founding Engineer 1 month

    4. 4

      Follow up

      Quote plan when reports arrive.

      Founding Sales Development Representative ongoing

    5. 5

      Use in outbound

      Offer in calls and emails.

      Founding Sales Development Representative ongoing

    6. 6

      Measure

      Request to quote to bind.

      Growth & Operations Analyst monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Growth & Operations Analyst

    Smallest test

    Offer loss-run retrieval in ten outbound calls.

    Why it works

    Add a one-minute "Get my loss runs" form on every industry page: business name, past carriers if known, signed authorization. Fernstone requests the reports and comes back with a quote plan. Use it as the outbound call-to-action too.

    It is a lower-commitment ask than "get a quote", and the documents it collects are exactly what makes a submission ready.

    Risks and how to handle them

    • Carriers slow to respond

      Track each request and chase on day 5.

    Evidence

    • Your websiteLoss run FAQ: carriers "will not provide a firm quote without" loss runs for many commercial lines; "If multiple carriers have insured your business, request a separate report from each one"; Fernstone offers to "track down an old certificate of insurance, policy document, invoice, or other record showing who insured your business".Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • HiringFounding Sales Development Representative (posted September 24, 2026), "our first dedicated sales hire": Outbound 40% ("reach prospects through phone calls, convert interest into booked meetings"), Inbound 40% ("meet with a healthy pipeline of interested customers, qualify them, close them"), Growth 20% ("generate and enrich leads, create sequences, and stand up new verticals"). The post cites "an average sales cycle of 15 days".Source
  • 10

    Security and staffing quote pages promise contract evaluation, and the security page says contract requirements drive underwriting. Owners often discover they are not compliant with a client contract only when a new contract arrives.

    High impactMedium effort First result in 1 quarter Founding Growth & Operations…

    First action

    Write the checklist template for security contracts.

    How to measure it

    Contract checks per month

    Now
    –
    Target
    40
    By
    1 quarter

    Steps

    1. 1

      Template

      Standard checklist.

      Founding Growth & Operations Lead 1 week

    2. 2

      Build the page

      Upload and intake.

      Growth & Operations Analyst 1 week

    3. 3

      Draft with AI

      Extract requirements for a licensed producer to review.

      Founding Engineer 1 month

    4. 4

      Promote

      Ads and outbound.

      Founding Sales Development Representative ongoing

    5. 5

      Follow up

      Gaps lead to quotes.

      Founding Sales Development Representative ongoing

    6. 6

      Measure

      Check to bind.

      Growth & Operations Analyst monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Check five contracts for current prospects.

    Why it works

    Offer a "Can my insurance meet this contract?" page: upload the insurance section of a client contract, get a checklist back within 24 hours of limits, endorsements and certificates needed, and a quote offer if there is a gap.

    It meets buyers at the moment they must act, and each check shows Fernstone's expertise.

    Risks and how to handle them

    • Advice liability

      Frame as an insurance checklist reviewed by a licensed producer.

    Evidence

    • Your websiteQuote pages: each form asks only Name, Email, Phone Number, Business Name and Message, with hidden fields for gclid, fbclid, gad_campaignid, utm_campaign and utm_content (so paid search and social traffic is tagged). The security and staffing quote pages promise "Contract evaluation for insurance compliance" or "Client contract review included", "Same-day service request responses" and "Certificates of Insurance (COIs) in <24 hours".Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • HiringFounding Engineer, "engineering hire #2" (posted September 27, 2026): "partner with our operations team to learn how insurance work gets done"; "Build systems that interpret information, automate multi-step work, and recognize when a person needs to step in"; workflows "where accuracy matters, outside systems fail, and events may unfold over days or weeks". Fernstone expects "the new winners" to "compete directly with legacy insurers".Source
  • 11

    The site has no customer stories or testimonials, and the homepage "Trusted by world-class companies" heading has no names under it. With 500+ businesses served, proof is there to collect.

    High impactMedium effort First result in 1 quarter Founding Growth & Operations…

    First action

    List the ten security clients with the best outcomes.

    How to measure it

    Industry page to quote request

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Pick clients

      Best outcomes per industry.

      Founding Growth & Operations Lead 1 week

    2. 2

      Ask

      Quote, result, permission.

      Founding Sales Development Representative 2 weeks

    3. 3

      Write

      Short stories.

      Founding Growth & Operations Lead 2 weeks

    4. 4

      Publish

      Two per industry page.

      Growth & Operations Analyst 1 week

    5. 5

      Collect reviews

      After each bind.

      Founding Sales Development Representative ongoing

    6. 6

      Fill the homepage

      Names under "Trusted by".

      Growth & Operations Analyst 1 day

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Get three quotes from security clients.

    Why it works

    Ask ten happy clients per main industry for a short quote, savings or speed result, and permission to name them. Add two stories to each industry page and a review request after each bind.

    Small business owners buy on peer proof, especially from a new brokerage.

    Risks and how to handle them

    • Clients prefer privacy

      Use first name, industry and city.

    Evidence

    • Your websiteHomepage: H1 "Insurance for businesses that move fast."; a dedicated risk advisor per client; "White-glove support" for certificates, renewals and claims; an "Explore pricing" button, although the site has no pricing page; a platform for COI management, claims, policy management, automated renewal alerts, access control and billing; a "Trusted by world-class companies" heading with no customer names or quotes. The page title is just "Fernstone Insurance" and the meta description reads "Fernstone works with businesses to get insurance for what they need". The platform images carry alt text from a template ("Dashboard of Positive", "Visual of journal entries in Positive").Source
    • Your websiteSitemap (31 URLs, checked October 23, 2026): 13 industry pages (security, childcare, industrial staffing, healthcare staffing, bars and restaurants, hotels, used auto dealers, fire and life safety, med spas, pest control, contractors, fleet repair, nightlife) and 11 matching quote pages; fleet repair has no quote page of its own and both staffing pages share one. No blog, no customer stories, no testimonials.Source
    • Y Combinator profileFall 2025 batch, team size 5: "an AI-native insurance brokerage: we combine AI with licensed brokers to obtain complex insurance faster, and at better terms. Today, we manage risk for 500+ businesses in construction, security, and the trades."Source
  • 12

    Fernstone issues certificates of insurance in under 24 hours for contractors, security firms and staffing agencies. Every certificate goes to a general contractor, property manager, hospital or venue that collects COIs from many vendors and wants them fast and correct.

    High impactMedium effort First result in 2 quarters Founding Growth & Operations…

    First action

    List the top certificate holders on recent COIs.

    How to measure it

    Referred clients

    Now
    –
    Target
    30
    By
    2 quarters

    Steps

    1. 1

      List holders

      From issued COIs.

      Growth & Operations Analyst 1 week

    2. 2

      Design the offer

      Fast compliant certificates for their vendors.

      Founding Growth & Operations Lead 1 week

    3. 3

      Build the page

      Co-branded vendor page.

      Growth & Operations Analyst 1 week

    4. 4

      Sign five

      Contractors and facilities.

      Founding Growth & Operations Lead 1 quarter

    5. 5

      Serve vendors

      Quote and COI within 48 hours.

      Founding Growth & Operations Lead ongoing

    6. 6

      Measure

      Vendors referred and bound.

      Growth & Operations Analyst monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Call three certificate holders this month.

    Why it works

    Offer certificate holders a "preferred broker" program: a page and email where their vendors can get compliant coverage and certificates quickly, with Fernstone checking requirements. Start with five general contractors or facilities that already receive Fernstone COIs.

    One certificate holder can send dozens of vendors, and compliance speed is what both sides want.

    Risks and how to handle them

    • Holders cannot endorse a broker

      Position it as an option, never a requirement.

    Evidence

    • Your websiteQuote pages: each form asks only Name, Email, Phone Number, Business Name and Message, with hidden fields for gclid, fbclid, gad_campaignid, utm_campaign and utm_content (so paid search and social traffic is tagged). The security and staffing quote pages promise "Contract evaluation for insurance compliance" or "Client contract review included", "Same-day service request responses" and "Certificates of Insurance (COIs) in <24 hours".Source
    • Y Combinator profileFall 2025 batch, team size 5: "an AI-native insurance brokerage: we combine AI with licensed brokers to obtain complex insurance faster, and at better terms. Today, we manage risk for 500+ businesses in construction, security, and the trades."Source
    • Your websiteHomepage: H1 "Insurance for businesses that move fast."; a dedicated risk advisor per client; "White-glove support" for certificates, renewals and claims; an "Explore pricing" button, although the site has no pricing page; a platform for COI management, claims, policy management, automated renewal alerts, access control and billing; a "Trusted by world-class companies" heading with no customer names or quotes. The page title is just "Fernstone Insurance" and the meta description reads "Fernstone works with businesses to get insurance for what they need". The platform images carry alt text from a template ("Dashboard of Positive", "Visual of journal entries in Positive").Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
  • 13

    Security guard companies, childcare centers and pest control operators are licensed by the states, and new licenses are businesses that need insurance now. Fernstone's quote pages say it "Supports new ventures", and the SDR role includes generating and enriching leads.

    High impactMedium effort First result in 1 quarter Growth & Operations Analyst

    First action

    Find the five states that publish new licenses by date.

    How to measure it

    New-license meetings

    Now
    –
    Target
    30 a month
    By
    1 quarter

    Steps

    1. 1

      Find sources

      State boards with public, dated license lists.

      Growth & Operations Analyst 1 week

    2. 2

      Collect weekly

      New records.

      Growth & Operations Analyst weekly

    3. 3

      Enrich

      Phone and email.

      Growth & Operations Analyst weekly

    4. 4

      Call

      Within a week.

      Founding Sales Development Representative weekly

    5. 5

      Offer

      New-venture coverage package.

      Founding Growth & Operations Lead 1 week

    6. 6

      Measure

      Meeting and bind rates by state.

      Growth & Operations Analyst monthly

    First result
    1 quarter
    Cost
    Data tools
    Owner
    Growth & Operations Analyst

    Smallest test

    Pull one month of new security licenses in one state.

    Why it works

    Collect new license records each week from the state boards that publish them, enrich with phone numbers, and call within a week of licensing with a "new business coverage" offer.

    New businesses must buy coverage before they operate, and few brokers reach them first.

    Risks and how to handle them

    • Terms of use for state data

      Use only lists the states publish for public use.

    Evidence

    • HiringFounding Sales Development Representative (posted September 24, 2026), "our first dedicated sales hire": Outbound 40% ("reach prospects through phone calls, convert interest into booked meetings"), Inbound 40% ("meet with a healthy pipeline of interested customers, qualify them, close them"), Growth 20% ("generate and enrich leads, create sequences, and stand up new verticals"). The post cites "an average sales cycle of 15 days".Source
    • HiringGrowth & Operations Analyst (posted September 27, 2026): owns "demand generation across growth and sales" with the same outbound, inbound and growth split, including standing up "new verticals to expand top of funnel".Source
    • Your websiteQuote pages: each form asks only Name, Email, Phone Number, Business Name and Message, with hidden fields for gclid, fbclid, gad_campaignid, utm_campaign and utm_content (so paid search and social traffic is tagged). The security and staffing quote pages promise "Contract evaluation for insurance compliance" or "Client contract review included", "Same-day service request responses" and "Certificates of Insurance (COIs) in <24 hours".Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
  • 14

    Fernstone focuses on construction, security and the trades, with dedicated pages for childcare, pest control, med spas and others. State and national associations in these industries run newsletters, events and member benefits.

    Medium impactMedium effort First result in 2 quarters Founding Growth & Operations…

    First action

    List three associations per industry.

    How to measure it

    Association quotes

    Now
    –
    Target
    20 a quarter
    By
    2 quarters

    Steps

    1. 1

      List associations

      State and national.

      Growth & Operations Analyst 1 week

    2. 2

      Design the benefit

      Review, contract check, loss runs.

      Founding Growth & Operations Lead 1 week

    3. 3

      Pitch

      Three associations.

      Founding Growth & Operations Lead 1 month

    4. 4

      Run a webinar

      Coverage mistakes in the industry.

      Founding Growth & Operations Lead 1 quarter

    5. 5

      Track

      Tagged links.

      Growth & Operations Analyst ongoing

    6. 6

      Expand

      Add the best fit industries.

      Founding Growth & Operations Lead 2 quarters

    First result
    2 quarters
    Cost
    Sponsorship fees
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Pitch one security association.

    Why it works

    Approach one association in security, childcare and pest control with a member benefit: free coverage review, contract check and loss-run retrieval. Speak at one member webinar per quarter.

    Associations bring trust and concentrated audiences cheaply.

    Risks and how to handle them

    • Exclusive deals with other brokers

      Offer a benefit, not an endorsement.

    Evidence

    • Y Combinator profileFall 2025 batch, team size 5: "an AI-native insurance brokerage: we combine AI with licensed brokers to obtain complex insurance faster, and at better terms. Today, we manage risk for 500+ businesses in construction, security, and the trades."Source
    • Your websiteSitemap (31 URLs, checked October 23, 2026): 13 industry pages (security, childcare, industrial staffing, healthcare staffing, bars and restaurants, hotels, used auto dealers, fire and life safety, med spas, pest control, contractors, fleet repair, nightlife) and 11 matching quote pages; fleet repair has no quote page of its own and both staffing pages share one. No blog, no customer stories, no testimonials.Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
  • 15

    Fernstone promises to monitor exposures and act "before issues arise", and its platform sends renewal alerts. Renewal is when clients compare brokers, and also when gaps (commercial auto, umbrella, cyber, abuse and molestation limits) show up.

    High impactMedium effort First result in 1 quarter Founding Growth & Operations…

    First action

    List clients renewing in the next 90 days.

    How to measure it

    Renewal retention

    Now
    –
    Target
    90%
    By
    2 quarters

    Steps

    1. 1

      Pull renewals

      Next 90 days.

      Growth & Operations Analyst 1 day

    2. 2

      Write the review

      Changes, market check, gaps.

      Founding Growth & Operations Lead 1 week

    3. 3

      Automate the prompt

      From renewal alerts.

      Founding Engineer 2 weeks

    4. 4

      Meet clients

      Short calls.

      Founding Growth & Operations Lead ongoing

    5. 5

      Offer lines

      Gaps found.

      Founding Growth & Operations Lead ongoing

    6. 6

      Measure

      Retention and added lines.

      Growth & Operations Analyst monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Run reviews for this month's ten renewals.

    Why it works

    Ninety days before each renewal, send a short review: what changed (payroll, locations, vehicles, contracts), a market check, and two coverage gaps to consider. Track retention and added lines.

    Proactive renewals keep clients and raise revenue per account, which compounds with 500+ businesses.

    Risks and how to handle them

    • Clients see upsell as pushy

      Lead with what changed in their business.

    Evidence

    • Your websiteHomepage: H1 "Insurance for businesses that move fast."; a dedicated risk advisor per client; "White-glove support" for certificates, renewals and claims; an "Explore pricing" button, although the site has no pricing page; a platform for COI management, claims, policy management, automated renewal alerts, access control and billing; a "Trusted by world-class companies" heading with no customer names or quotes. The page title is just "Fernstone Insurance" and the meta description reads "Fernstone works with businesses to get insurance for what they need". The platform images carry alt text from a template ("Dashboard of Positive", "Visual of journal entries in Positive").Source
    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • Y Combinator profileFall 2025 batch, team size 5: "an AI-native insurance brokerage: we combine AI with licensed brokers to obtain complex insurance faster, and at better terms. Today, we manage risk for 500+ businesses in construction, security, and the trades."Source
  • 16

    Real Chrome visitors pass Core Web Vitals, so this is not urgent. But in Google's phone test the homepage's main image shows after 5.4 seconds, with 0.9 seconds of blocking scripts and 1.2 MB of third-party code, and paid clicks often come on slower connections.

    Low impactLow effort First result in 1 month Growth & Operations Analyst

    First action

    Compress the dashboard image.

    How to measure it

    Mobile performance score

    Now
    –
    Target
    75+
    By
    1 month

    Steps

    1. 1

      Compress image

      Modern format and right size.

      Growth & Operations Analyst 1 hour

    2. 2

      Audit tags

      List every tag in the tag manager and its owner.

      Growth & Operations Analyst 1 day

    3. 3

      Remove unused

      Tags without an owner or purpose.

      Growth & Operations Analyst 1 day

    4. 4

      Defer pixels

      After main content.

      Growth & Operations Analyst 1 day

    5. 5

      Test industry pages

      Same checks.

      Growth & Operations Analyst 1 day

    6. 6

      Retest

      PageSpeed monthly.

      Growth & Operations Analyst monthly

    First result
    1 month
    Cost
    $0
    Owner
    Growth & Operations Analyst

    Smallest test

    Compress the image and retest.

    Why it works

    Compress and size the dashboard image, defer social and ad pixels until after load, remove tags no longer used, and test industry pages the same way.

    Faster first paint helps paid landing pages convert and costs little.

    Risks and how to handle them

    • Lost ad tracking

      Check conversions still record after deferring.

    Evidence

    • Google PageSpeedMobile lab test of the homepage: performance 54/100, main content after 5.4s (target 2.5s), 0.9s of blocking scripts, 1.3 MB page of which 1.2 MB is third-party; the largest element is the platform dashboard image. Real Chrome visitors pass Core Web Vitals (LCP about 2.0s, INP 95ms, CLS 0).Source
    • Your websiteQuote pages: each form asks only Name, Email, Phone Number, Business Name and Message, with hidden fields for gclid, fbclid, gad_campaignid, utm_campaign and utm_content (so paid search and social traffic is tagged). The security and staffing quote pages promise "Contract evaluation for insurance compliance" or "Client contract review included", "Same-day service request responses" and "Certificates of Insurance (COIs) in <24 hours".Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    The founding engineer is asked to build AI that interprets information and automates multi-step work, and the growth lead must turn operations into "agent-led workflows". The slow part of every quote is gathering prior policies, loss runs and applications into a submission.

    High impactHigh effort First result in 3 quarters Founding Engineer

    First action

    Measure today's broker hours per submission.

    How to measure it

    Hours per submission

    Now
    –
    Target
    -50%
    By
    3 quarters

    Steps

    1. 1

      Measure

      Hours per submission today.

      Founding Growth & Operations Lead 1 week

    2. 2

      Collect samples

      100 past submissions.

      Founding Growth & Operations Lead 2 weeks

    3. 3

      Build extraction

      Policies and loss runs.

      Founding Engineer 1 quarter

    4. 4

      Add review

      Broker approves every field.

      Founding Engineer 1 month

    5. 5

      Pilot

      One industry.

      Founding Growth & Operations Lead 1 quarter

    6. 6

      Measure accuracy

      Errors caught by brokers.

      Founding Engineer monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Founding Engineer

    Smallest test

    Extract fields from ten loss runs and compare by hand.

    Why it works

    Build an agent that reads uploaded policies, loss runs and contracts, fills the standard application fields, flags what is missing, and drafts the submission for a broker to review before it goes to carriers.

    Faster, cleaner submissions mean quicker quotes and better terms, and the same brokers can handle many more accounts.

    Risks and how to handle them

    • Wrong data reaches a carrier

      A broker approves every submission.

    Evidence

    • HiringFounding Engineer, "engineering hire #2" (posted September 27, 2026): "partner with our operations team to learn how insurance work gets done"; "Build systems that interpret information, automate multi-step work, and recognize when a person needs to step in"; workflows "where accuracy matters, outside systems fail, and events may unfold over days or weeks". Fernstone expects "the new winners" to "compete directly with legacy insurers".Source
    • HiringFounding Growth & Operations Lead (New York, posted September 24, 2026): the scope spans Growth ("own, launch, and grow an industry vertical core to our business"), Operations ("partner with insurance carriers to place coverage and transact on policies") and Product ("transmit operations work into scalable, agent-led workflows"). Fernstone says it has "grown from 0 to 500+ customers" since the start of the year and raised $3M from Y Combinator and other investors.Source
    • Your websiteLoss run FAQ: carriers "will not provide a firm quote without" loss runs for many commercial lines; "If multiple carriers have insured your business, request a separate report from each one"; Fernstone offers to "track down an old certificate of insurance, policy document, invoice, or other record showing who insured your business".Source
    • Your websiteWorking with Fernstone: "You'll always know where your quote stands, what has been completed, and what we still need from you"; in return Fernstone asks for "Prompt access to key documents". Carriers listed on the homepage include Tokio Marine, AmTrust, Markel, Liberty Mutual, The Hartford, CNA, Travelers, BHSI and Kinsale.Source
  • 18

    The SDR and analyst roles both include standing up "new verticals to expand top of funnel", and Fernstone already has 13 industry pages built on one template. A repeatable kit makes each new vertical a test rather than a project.

    High impactHigh effort First result in 3 quarters Founding Growth & Operations…

    First action

    Write the kit from the security launch.

    How to measure it

    New verticals kept

    Now
    –
    Target
    2 of 3
    By
    3 quarters

    Steps

    1. 1

      Write the kit

      From what worked.

      Founding Growth & Operations Lead 2 weeks

    2. 2

      Score candidates

      Market size and carrier appetite.

      Growth & Operations Analyst 2 weeks

    3. 3

      Launch three

      Two weeks each.

      Growth & Operations Analyst 2 months

    4. 4

      Call lists

      500 businesses each.

      Founding Sales Development Representative 1 month

    5. 5

      Ad tests

      30 days.

      Growth & Operations Analyst 1 month

    6. 6

      Decide

      Keep or stop.

      Founder and CEO 1 quarter

    First result
    3 quarters
    Cost
    Ad test budget
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Launch one vertical with the kit.

    Why it works

    Define the kit: industry page and quote page, five intake questions, carrier appetite list, a 500-business call list, two outreach sequences and a 30-day ad test. Launch three adjacent trades and keep the ones that bind within 60 days.

    It turns vertical expansion into a fast, measured habit.

    Risks and how to handle them

    • Spread too thin

      Stop any vertical that does not bind in 60 days.

    Builds on

    Evidence

    • HiringFounding Sales Development Representative (posted September 24, 2026), "our first dedicated sales hire": Outbound 40% ("reach prospects through phone calls, convert interest into booked meetings"), Inbound 40% ("meet with a healthy pipeline of interested customers, qualify them, close them"), Growth 20% ("generate and enrich leads, create sequences, and stand up new verticals"). The post cites "an average sales cycle of 15 days".Source
    • HiringGrowth & Operations Analyst (posted September 27, 2026): owns "demand generation across growth and sales" with the same outbound, inbound and growth split, including standing up "new verticals to expand top of funnel".Source
    • Your websiteSitemap (31 URLs, checked October 23, 2026): 13 industry pages (security, childcare, industrial staffing, healthcare staffing, bars and restaurants, hotels, used auto dealers, fire and life safety, med spas, pest control, contractors, fleet repair, nightlife) and 11 matching quote pages; fleet repair has no quote page of its own and both staffing pages share one. No blog, no customer stories, no testimonials.Source
    • Your websiteWorking with Fernstone: "You'll always know where your quote stands, what has been completed, and what we still need from you"; in return Fernstone asks for "Prompt access to key documents". Carriers listed on the homepage include Tokio Marine, AmTrust, Markel, Liberty Mutual, The Hartford, CNA, Travelers, BHSI and Kinsale.Source
  • 19

    Fernstone has quoted and placed more than 100 security firms and 50 childcare centers across many carriers. Owners search for what insurance costs and what drives it, and nobody publishes real ranges for these niches.

    High impactMedium effort First result in 3 quarters Founding Growth & Operations…

    First action

    Pull anonymized premium data for security clients.

    How to measure it

    Report-sourced quotes

    Now
    –
    Target
    50
    By
    1 year

    Steps

    1. 1

      Pull data

      Anonymized premiums.

      Growth & Operations Analyst 2 weeks

    2. 2

      Analyze

      Size, state, drivers.

      Growth & Operations Analyst 1 month

    3. 3

      Review

      Licensed producer and privacy check.

      Founding Growth & Operations Lead 2 weeks

    4. 4

      Write

      Report and summary page.

      Founding Growth & Operations Lead 1 month

    5. 5

      Launch

      Trade media and associations.

      Founding Growth & Operations Lead 1 month

    6. 6

      Repeat

      Each year.

      Founding Growth & Operations Lead yearly

    First result
    3 quarters
    Cost
    Staff time only
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Publish one chart of security premiums by size.

    Why it works

    Publish an annual report per industry: premium ranges by size and state, the drivers that matter most, and how to lower cost. Use it in ads, outbound and association talks.

    Original data earns links, press in trade media and AI citations, and makes Fernstone the reference broker for the niche.

    Risks and how to handle them

    • Too few data points in some states

      Show regional bands only.

    Evidence

    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • Your websiteHealthcare staffing page: its headline reads "Fernstone finds tailored, reliable, industrial staffing insurance" (the same headline as the industrial staffing page), in an older long-text layout without the figure blocks or FAQ used on the newer industry pages. It cites "more than 50 staffing customers" and accounts "with premiums from $2,500 to more than $100,000".Source
    • Y Combinator profileFall 2025 batch, team size 5: "an AI-native insurance brokerage: we combine AI with licensed brokers to obtain complex insurance faster, and at better terms. Today, we manage risk for 500+ businesses in construction, security, and the trades."Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    Fernstone's pages explain nuances owners do not know: why 1099 guards change a policy, why abuse and molestation limits matter, why loss runs are needed even with no claims. The company posts only on LinkedIn and X.

    Medium impactLow effort First result in 1 quarter Founder and CEO

    First action

    List ten questions from recent sales calls.

    How to measure it

    Video-sourced quotes

    Now
    –
    Target
    10 a month
    By
    2 quarters

    Steps

    1. 1

      Collect questions

      From calls.

      Founding Sales Development Representative weekly

    2. 2

      Record

      Phone video.

      Founder and CEO weekly

    3. 3

      Post

      YouTube, LinkedIn.

      Growth & Operations Analyst weekly

    4. 4

      Embed

      On industry pages.

      Growth & Operations Analyst weekly

    5. 5

      Track

      Tagged links.

      Growth & Operations Analyst monthly

    6. 6

      Review

      Keep the topics that convert.

      Founding Growth & Operations Lead quarterly

    First result
    1 quarter
    Cost
    $0
    Owner
    Founder and CEO

    Smallest test

    Record three videos this week.

    Why it works

    Record one 60-second video a week answering a real question from a sales call, posted on YouTube, LinkedIn and the matching industry page.

    Short answers build trust with owners who research on their phones, and they feed search and AI assistants.

    Risks and how to handle them

    • Compliance wording

      Have a licensed producer check each script.

    Evidence

    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • Your websiteLoss run FAQ: carriers "will not provide a firm quote without" loss runs for many commercial lines; "If multiple carriers have insured your business, request a separate report from each one"; Fernstone offers to "track down an old certificate of insurance, policy document, invoice, or other record showing who insured your business".Source
    • Competitor researchRivals' own homepages: Harper ("You make one call, we make the rest. Harper learns your business, works every market that can write it"); ERGO NEXT ("Fast quotes. Instant coverage ... tailored for 1,300+ professions"); CoverWallet, now presented with Aon and NFP. Fernstone's social presence is LinkedIn and X only.Source
  • 21

    Fernstone quotes in under 48 hours when the submission is ready and replies in under 24 hours. Harper and ERGO NEXT also sell speed. A clear, kept promise beats a general claim.

    Medium impactLow effort First result in 1 month Founding Growth & Operations…

    First action

    Measure today's on-time share.

    How to measure it

    Quote page conversion

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Measure

      On-time share now.

      Growth & Operations Analyst 1 week

    2. 2

      Write the promise

      Clear terms.

      Founding Growth & Operations Lead 1 day

    3. 3

      Publish

      Quote pages.

      Growth & Operations Analyst 1 day

    4. 4

      Automate reminders

      At 40 hours.

      Growth & Operations Analyst 1 week

    5. 5

      Send reasons

      When late.

      Founding Growth & Operations Lead ongoing

    6. 6

      Report

      On-time share weekly.

      Growth & Operations Analyst weekly

    First result
    1 month
    Cost
    $0
    Owner
    Founding Growth & Operations Lead

    Smallest test

    Run the promise on one quote page.

    Why it works

    Put the promise on each quote page and send a reason and next step whenever the 48 hours pass without a quote. Track the share of quotes kept on time.

    A visible guarantee raises form fills and shows confidence against bigger rivals.

    Risks and how to handle them

    • Carriers cause delays

      Promise a reason and next step, not the quote itself.

    Builds on

    Evidence

    • Your websiteSecurity guard page: "Under 48 hours: Typical quote turnaround when the submission is ready", "Under 24 hours" customer response, "100+ clients" in security, "All 50 states"; covers armed, unarmed, mobile patrol, event security and executive protection, and notes that "Contract requirements, state licensing, armed exposure ... 1099 guards ... all affect underwriting". The childcare page cites "50+ centers".Source
    • Your websiteWorking with Fernstone: "You'll always know where your quote stands, what has been completed, and what we still need from you"; in return Fernstone asks for "Prompt access to key documents". Carriers listed on the homepage include Tokio Marine, AmTrust, Markel, Liberty Mutual, The Hartford, CNA, Travelers, BHSI and Kinsale.Source
    • Competitor researchRivals' own homepages: Harper ("You make one call, we make the rest. Harper learns your business, works every market that can write it"); ERGO NEXT ("Fast quotes. Instant coverage ... tailored for 1,300+ professions"); CoverWallet, now presented with Aon and NFP. Fernstone's social presence is LinkedIn and X only.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableInfo

Turn the research into a list you can act on

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ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 26, 2026, and cites them throughout. Fernstone did not commission, review or endorse it, and Programmable is not affiliated with Fernstone. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Fernstone runs its business.

Something wrong, or do you represent Fernstone? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Fix quote links and intake, the staffing pages, premium-driver pages, homepage snippet, renewal-timed calls and status texts; add the 48-hour promise.

  2. Days 31 to 6011 ideas

    Own one vertical with a scorecard, offline conversions, loss-run and contract-check hooks, customer stories, certificate-holder referrals, license lists, associations, renewal reviews, page speed and weekly videos.

  3. Days 61 to 903 ideas

    Start the big bets: the submission agent, the vertical launch kit and the yearly cost reports.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value fast quotes and same-day responses. The most cited problem: collecting loss runs from past carriers.

  • Certificates of insurance in under 24 hours
  • Client contracts with complex insurance requirements
  • In their words: “COI”

Market

Competitive landscape

4 competitors compared: Harper, ERGO NEXT, CoverWallet (Aon, NFP) and Local independent agents.

  • Gap to exploit: Submission-ready intake by industry
  • Harper: Broad, not industry-specific pages
  • ERGO NEXT: One carrier, less help with complex risks

Hiring signals

Fernstone's first growth team is a founding growth lead who will own an industry vertical and turn operations into agent-led workflows (ideas 1, 7, 17), a founding SDR and a growth analyst split between outbound calls…

  • Founding Growth & Operations Lead: Own and grow an industry vertical; agent-led workflows. Ideas 1, 7, 18.
  • Founding Sales Development Representative: Outbound phone, inbound closing, new verticals; 15-day sales cycle. Ideas 5, 13.
  • Growth & Operations Analyst: Demand generation and lead enrichment. Ideas 8, 13, 18.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
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