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  • The brief
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  • Idea portfolio
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  • This week · 6
  • This quarter · 9
  • Big bets · 4
  • Wildcards · 3
  • How we can help
Generated Oct 18, 2026
  1. Programmable
  2. Playbooks
  3. GovWell
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growth playbook · Oct 18, 2026

govwell.com (opens in a new tab)

GovWell growth playbook

Diagnosis

GovWell has grown fast with a sales machine: about 20 business development managers and seven AEs who do not source their own leads, plus a deployment team that gets towns live in 3 to 11 weeks and a 98% renewal rate.

Its open roles (a Senior Demand Generation Manager, a Narrative and Content Lead and a Senior Product Marketing Manager under a Head of Marketing) show the next step is a real marketing engine: paid, direct mail, original data and competitive positioning aimed at a market it calls "highly knowable".

The gaps are basic and fixable: the homepage's six case-study links are broken, the numbers disagree from page to page, there is no pricing guidance or competitor comparison, and the site's security headers fail a public check.

Growth Score

7/10

Biggest Opportunity

Turn the knowable market into an exact one: a list of every county and municipality with its population, current system and budget timing, so paid, mail, content and the 20-person outbound team hit the right towns with peer proof at the moment they can fund a change.

Biggest Risk

Government buying is slow and procurement-bound: long RFPs, cooperative contracts held by incumbents like Tyler, and gift and contact rules can stall deals no matter how much pipeline outbound creates.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Fix the six dead "Read case study" links and turn each into a "towns like yours went live in N weeks" proof page

    Today, point the six links at the existing /resources case studies (Macon County and Perinton already have pages) so nothing 404s, then write the four missing ones.

    High impact First result in 2 weeks
  2. 2

    Comparison pages for Accela, Tyler EnerGov, OpenGov and Cloudpermit, which the site has none of

    Ask the AE team which incumbent they displaced in the last ten wins, and start with the most common one.

    High impact First result in 4-8 weeks
  3. 3

    "New state permitting law" outbound: the BD team emails every town in states where GovWell has already explained the new rules

    Pick the state law with the nearest compliance date and write the three-email sequence today.

    High impact First result in 2 weeks

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

    2 of these are things Programmable can build and run for you.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 4Big bets · 9Fill-ins · 4Reconsider · 5
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    The homepage's strongest proof, six named communities with populations, points to six pages that return 404. A clerk or city manager who clicks "Read case study" to show a council member gets an error, on a site selling reliability to government.

    High impactLow effort First result in 2 weeks Narrative and Content Lead

    First action

    Today, point the six links at the existing /resources case studies (Macon County and Perinton already have pages) so nothing 404s, then write the four missing ones.

    How to measure it

    Demo requests after a case-study view

    Now
    –
    Target
    +30% relative
    By
    6 weeks after the pages ship

    Steps

    1. 1

      Stop the 404s today

      Redirect the six /case-study-guides/ URLs to the closest live page (Macon County and Perinton have resources pages; the rest go to /communities until written).

      Narrative and Content Lead 30 minutes

    2. 2

      Fix the template

      One layout: population, prior system, weeks to go-live, processes online, one before-and-after number, a named quote, and a "talk to someone at a town this size" button.

      Narrative and Content Lead 1 day

    3. 3

      Get the numbers from Deployment

      Go-live dates, process counts and processing-time changes for each community from the deployment records.

      Deployment Strategy Manager 1 day

    4. 4

      Get approval from each community

      Staff sign-off on quotes and numbers; many governments need a communications office to approve.

      Founding Account Manager 1 to 2 weeks

    5. 5

      Publish the four missing studies

      Clarksville, Nederland, Butte-Silver Bow and Lawrenceburg.

      Narrative and Content Lead 1 week

    6. 6

      Add the population filter

      A filter on /communities by population band and state that lists the matching studies.

      Head of Marketing 2 days

    7. 7

      Arm the outbound team

      Each Business Development Manager gets the study closest to each prospect's population for their sequence.

      Head of Business Development & Operations 1 hour

    8. 8

      Add a broken-link check

      A weekly crawl of the homepage and solution pages so this does not recur.

      Head of Marketing 1 hour

    First result
    2 weeks
    Cost
    $0, about two weeks of writing and approvals
    Owner
    Narrative and Content Lead

    Smallest test

    Redirect the links today and track clicks on "Read case study" for a week to size the demand.

    Build this page. The page built from this outline, in your voice, live on your site. Usually live within days.

    Book a working session

    Why it works

    Publish a case study at each of the six /case-study-guides/ URLs (Macon County, Clarksville, Nederland, Perinton, Butte-Silver Bow, Lawrenceburg) with the same structure: population, what they replaced, weeks to go-live, the permit and license types now online, one before-and-after number, and a quote from a named staff member. Add a "find a community like yours" filter by population band and state on /communities.

    Local government buyers decide by peer comparison: "who like us has done this, and how long did it take". The homepage already lists go-lives from 3 to 11 weeks; turning them into readable pages gives every Business Development Manager and AE a link that answers that question, and the Narrative and Content Lead is hired to build exactly this customer story engine.

    Ready to use

    Landing page outlineCase study page outline

    H1: How {Community}, {State} (population {pop}) moved {processes} online in {weeks} weeks
    1. The starting point: what they used before and what it cost staff
    2. The go-live: week-by-week, who was involved
    3. The result: one before-and-after number (e.g. days to issue a permit)
    4. In their words: quote from a named staff member, with title
    5. What residents see now: screenshot of the portal
    6. Towns like {Community}: two more studies in the same population band
    CTA: Talk to a community your size

    Risks and how to handle them

    • A community will not approve its numbers

      Publish the process change without the number, or replace it with another community in the same population band.

    Evidence

    • programmable.infoSite scan: 6 of the 39 homepage links checked are broken, and all six are the "Read case study" links (Macon County NC, Clarksville IN, Nederland TX, Perinton NY, Butte-Silver Bow MT, Lawrenceburg TN), each returning a 404 under /case-study-guides/.Source
    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
    • HiringNarrative and Content Lead: own the editorial calendar "optimized for SEO and AI discoverability", "original data reports, gated guides", ghostwrite for the founders, and "build our customer story engine" with case studies and customer videos; raw material includes "analyzing permitting data across the country".Source
    • Your websiteCommunities page: "Hundreds of municipalities and counties are modernizing local government with GovWell"; Hampton, Georgia's Community Development Director: business license processing "went from 10 days to under an hour"; Twinsburg, Ohio issues building permits twice as fast.Source
  • 02

    The homepage says 40+ states, 200+ agencies and 7,000+ processes; the Series A post says 35+ states and 150+ agencies; job posts say 5,000+ processes and 4X ARR growth, except one that says 6X. Procurement officers and council staff copy these numbers into memos.

    Medium impactLow effort First result in 1 week Senior Product Marketing Mana…

    First action

    List every page, job post and template that states states, agencies, processes or growth, and the figure each one uses.

    How to measure it

    Pages using the current figures

    Now
    –
    Target
    100%
    By
    1 week

    Steps

    1. 1

      Inventory the claims

      Homepage, communities, solution pages, Series A post, job posts, proposal and email templates.

      Senior Product Marketing Manager 2 hours

    2. 2

      Choose and date each figure

      The current count from the CRM and deployment data, with an "as of" date.

      Head of Marketing 1 hour

    3. 3

      Update the site

      One pass across Webflow pages.

      Head of Marketing 2 hours

    4. 4

      Update the job posts

      Same boilerplate on every Ashby post, including the 4X versus 6X line.

      Head of Business Development & Operations 1 hour

    5. 5

      Update templates

      Proposal boilerplate, RFP answers and email signatures.

      Capture and Proposal Manager 2 hours

    6. 6

      Set a review date

      Refresh the sheet every quarter.

      Senior Product Marketing Manager 15 minutes

    First result
    1 week
    Cost
    $0
    Owner
    Senior Product Marketing Manager

    Smallest test

    Fix the homepage and the job-post boilerplate first.

    Why it works

    Pick the current, defensible figure for each claim, date it ("as of October 2026"), and update the homepage, communities page, every job post, the press kit and the boilerplate in one pass. Keep a single source sheet the marketing and BD teams read from.

    Government buyers check vendor claims against each other during evaluation, and inconsistent numbers read as carelessness. The Senior Product Marketing Manager owns messaging across the suite, and a single dated set of numbers makes every proposal and email easier to defend.

    Risks and how to handle them

    • A lower, older figure looks like shrinking

      Keep the older posts as dated history and use the current figure everywhere else.

    Evidence

    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
    • Your websiteSeries A post (May 13, 2026): $25M led by Insight Partners, $35M raised in total; 150+ agencies in 35+ states; the money goes to permitting, licensing, planning and code enforcement, AI tools (AutoCheck, Community Assistant), engineering, deployment and go-to-market, and later public works, benefits and finance.Source
    • HiringJob posts: founded 2023; "5,000+ mission-critical processes for agencies in 35+ states"; $35M raised from Insight Partners, Work-Bench and Bienville Capital; "4X ARR growth in the last year" (the Business Development Manager post says 6X).Source
    • HiringSenior Product Marketing Manager: positioning across the product suite, launches, "competitor comparisons, competitive one-pagers", win/loss analysis and market intelligence.Source
  • 03

    GovWell replaces legacy systems, and its buyers search the incumbent's name when a renewal or a bad implementation comes up. The site has an RFP toolkit and a buyer's guide but no page that names a competitor.

    High impactLow effort First result in 4-8 weeks Senior Product Marketing Mana…

    First action

    Ask the AE team which incumbent they displaced in the last ten wins, and start with the most common one.

    How to measure it

    Demo requests from comparison pages

    Now
    –
    Target
    15 a month
    By
    3 months

    Steps

    1. 1

      Rank the incumbents

      Which systems the last 30 wins replaced, from CRM notes.

      Senior Product Marketing Manager 2 hours

    2. 2

      Write fair comparisons

      Facts only, with what the incumbent does well.

      Senior Product Marketing Manager 2 days a page

    3. 3

      Add a switcher

      One community that moved from that system, with its weeks to go-live.

      Narrative and Content Lead 1 week

    4. 4

      Explain migration

      How data and historical permits come across from each system.

      Deployment Strategy Manager 1 day

    5. 5

      Publish and link

      From solution pages, the buyer's guide and the RFP toolkit.

      Head of Marketing 1 day

    6. 6

      Ship the competitor comparisons

      Same research, internal version, for AEs and BDMs.

      Senior Product Marketing Manager 1 day

    First result
    4 to 8 weeks
    Cost
    $0
    Owner
    Senior Product Marketing Manager

    Smallest test

    Publish the page for the most-replaced incumbent and watch its search impressions.

    Why it works

    Publish four factual comparison pages ("GovWell vs Accela", "vs Tyler EnerGov", "vs OpenGov", "vs Cloudpermit"): implementation time, pricing model, what residents see, staff training, data migration and a named switcher where one exists. Pair each page with a competitor comparison for AEs.

    The Senior Product Marketing Manager is hired for competitor comparisons and competitive one-pagers; the same research produces public pages that capture "[incumbent] alternative" searches and give champions something to forward to their council.

    Risks and how to handle them

    • A competitor disputes a claim

      Cite public sources and date every comparison.

    Evidence

    • Competitor research2026 software roundups list Accela, Tyler Technologies EnerGov, OpenGov, Cloudpermit and Clariti as the main permitting and licensing platforms; OpenGov positions as a broader platform spanning budgeting, procurement, asset management and permitting.Source
    • programmable.infoSitemap: 67 URLs. The 46 resources include explainers on state permitting laws (Georgia SB 447, Indiana HB 1005, Florida HB 803, Tennessee Public Chapter 1044, New Jersey Executive Order 5, Delaware Executive Order 18, New York, Rhode Island), an RFP guide and toolkit and a 2025 buyer's guide; there are no pages comparing GovWell with named vendors and no pricing page.Source
    • HiringSenior Product Marketing Manager: positioning across the product suite, launches, "competitor comparisons, competitive one-pagers", win/loss analysis and market intelligence.Source
    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
  • 04

    GovWell has published explainers on new permitting laws in Georgia, Indiana, Florida, Tennessee, New Jersey, Delaware and others. Every town in those states now has a deadline or a new requirement, which is the best reason to call a building official.

    High impactLow effort First result in 2 weeks Head of Business Development…

    First action

    Pick the state law with the nearest compliance date and write the three-email sequence today.

    How to measure it

    Meeting rate from state-law sequences

    Now
    –
    Target
    5 per 100
    By
    4 weeks

    Steps

    1. 1

      Rank the laws

      By compliance date and number of affected local governments.

      Head of Business Development & Operations 1 hour

    2. 2

      Write the sequence

      Three emails: what changed, how a peer town handles it, a short call.

      Business Development Manager 2 hours

    3. 3

      Build the list

      Building officials, clerks and community development directors in the state.

      Business Development Manager 1 day

    4. 4

      Check the explainer

      Make sure each linked explainer is current and names the dates.

      Narrative and Content Lead 1 hour

    5. 5

      Send in batches

      100 a day per state, with calls to opens.

      Business Development Manager ongoing

    6. 6

      Report weekly

      Meetings by state and law.

      Head of Business Development & Operations 15 minutes a week

    First result
    2 weeks
    Cost
    $0
    Owner
    Head of Business Development & Operations

    Smallest test

    Run one state's sequence with two BDMs for a week.

    Run this outreach. The sequence sent for you: addresses found and verified, replies routed to your CRM. Usually live within days.

    Book a working session

    Why it works

    Build one sequence per state law: a short email that summarizes what the law requires of local permitting offices, links GovWell's explainer, and offers a 20-minute walkthrough of how a peer town meets it. Send it from the Business Development Managers to every building official and clerk in that state.

    GovWell has a 20-person outbound team and AEs who do not source their own leads, so the bottleneck is reasons to reach out, not people to do it. A new state law is timely, specific and useful to the recipient, and the content already exists.

    Ready to use

    EmailState-law sequence, email 1

    Subject: {State law}: what it means for {Town}'s permit office
    
    Hi {first name},
    
    {Law} changes how {state} towns handle {requirement} starting {date}. We wrote a two-page summary of what local offices need to do: {link}
    
    {Peer town}, about your size, now handles this online and went live in {weeks} weeks. Happy to show you how in 20 minutes.
    
    {name}
    GovWell

    Risks and how to handle them

    • Summarizing a law reads as legal advice

      Link the statute, say it is a summary, and suggest they confirm with their attorney.

    Evidence

    • programmable.infoSitemap: 67 URLs. The 46 resources include explainers on state permitting laws (Georgia SB 447, Indiana HB 1005, Florida HB 803, Tennessee Public Chapter 1044, New Jersey Executive Order 5, Delaware Executive Order 18, New York, Rhode Island), an RFP guide and toolkit and a 2025 buyer's guide; there are no pages comparing GovWell with named vendors and no pricing page.Source
    • Your websiteTeam page: about 22 people in business development (a Head of Business Development & Operations, team leads, roughly 19 Business Development Managers, a BDR and a Capture and Proposal Manager), a VP of Sales with 7 Account Executives, a Head of Marketing with two field marketers, and about 20 people in deployment. Advisors include Michael A. Nutter, Richard J. Berry and Mick Cornett.Source
    • HiringBusiness Development Manager: reach prospective government customers "on the phone, over email, and at events & conferences"; write sequences and cold-call scripts and test value propositions; reports to the Head of Business Development & Operations.Source
    • HiringAccount Executive: full-cycle sales to cities and counties, "$20-250K ACV through complex multi-stakeholder sales processes of 2-3 months", travel up to 25% including conferences; "This role will not be responsible for sourcing their own leads."Source
  • 05

    GovWell sells the system of record for permits and payments, has a Vanta trust center, and still scores F on a security-header check and C- on Mozilla Observatory. County IT staff run free scanners like these during vendor review.

    Medium impactLow effort First result in 1 week CTO and Co Founder

    First action

    Run Mozilla Observatory on govwell.com and list the failing headers.

    How to measure it

    Mozilla Observatory grade

    Now
    –
    Target
    A
    By
    1 week

    Steps

    1. 1

      Run the scan

      Observatory and a header checker on the homepage and demo page.

      CTO and Co-Founder 15 minutes

    2. 2

      Add headers at Cloudflare

      Transform rules for the missing headers.

      CTO and Co-Founder 2 hours

    3. 3

      Test the site

      Check Webflow scripts, Intercom and the demo form still work.

      CTO and Co-Founder 1 hour

    4. 4

      Rescan

      Confirm the new grade.

      CTO and Co-Founder 15 minutes

    5. 5

      Link the trust center

      From the demo page, footer and RFP answers.

      Head of Marketing 30 minutes

    6. 6

      Check SAM.gov

      SAM.gov lists the registration expiring October 16, 2026: confirm it was renewed, since grant-funded purchases often check it.

      Capture and Proposal Manager 30 minutes

    First result
    1 week
    Cost
    $0
    Owner
    CTO and Co Founder

    Smallest test

    Add the headers that cannot break anything (referrer, frame, permissions) first.

    Why it works

    Add the missing headers (content security policy, frame options, referrer policy, permissions policy) to the Webflow marketing site through Cloudflare, retest to an A, and link the trust center from the demo page and the footer.

    Security review is one of the slower steps in a two-to-three-month government cycle. A clean public scan removes an easy objection and costs an afternoon.

    Risks and how to handle them

    • A strict policy breaks the demo form or chat

      Start with report-only mode and tighten after a week.

    Evidence

    • programmable.infoSite checks: built on Webflow; the security-header check grades the site F and Mozilla Observatory gives C- (45/100), while a Vanta trust center exists at trust.govwell.com; the SAM.gov registration (GOVWELL TECHNOLOGIES INC) is listed with an expiry date of October 16, 2026; the iOS app has 5 ratings.Source
    • HiringAccount Executive: full-cycle sales to cities and counties, "$20-250K ACV through complex multi-stakeholder sales processes of 2-3 months", travel up to 25% including conferences; "This role will not be responsible for sourcing their own leads."Source
  • 06

    Deals run $20K to $250K a year, and the site has no pricing page. A clerk preparing next year's budget needs a range to request funds, and without one the deal waits a budget cycle.

    High impactLow effort First result in 3 weeks VP of Sales

    First action

    Pull the last 40 signed contracts and compute the median annual price by population band.

    How to measure it

    Demo requests from the pricing guide

    Now
    –
    Target
    20% of demo requests
    By
    2 months

    Steps

    1. 1

      Compute the bands

      Median and range by population band from signed contracts.

      VP of Sales 1 day

    2. 2

      Decide what to show

      Ranges, not quotes; what is included.

      CEO and Co-Founder 1 hour

    3. 3

      Write the budget template

      A one-page request a clerk can give a manager or council.

      Senior Product Marketing Manager 1 day

    4. 4

      Publish the page

      "Pricing" in the main navigation.

      Head of Marketing 1 day

    5. 5

      Tell the BD team

      A line in every sequence: "towns your size typically budget $X to $Y".

      Head of Business Development & Operations 1 hour

    6. 6

      Track it

      Demo requests and budget-template downloads.

      Senior Demand Generation Manager 1 hour

    First result
    3 weeks
    Cost
    $0
    Owner
    VP of Sales

    Smallest test

    Give the ranges to the BD team for sequences before publishing them on the site.

    Why it works

    Publish typical annual ranges by population band and product bundle, with what is included (implementation, migration, training, support), a one-page budget request template staff can hand to their manager, and a "get an exact quote" button.

    Local governments buy on budget cycles; giving staff a number they can take to council moves GovWell into the next budget instead of the one after. The AE range in the job post shows the spread is wide enough that a population guide is useful.

    Risks and how to handle them

    • Competitors undercut published ranges

      Show ranges with what is included; incumbents already disclose prices in public contracts.

    Evidence

    • HiringAccount Executive: full-cycle sales to cities and counties, "$20-250K ACV through complex multi-stakeholder sales processes of 2-3 months", travel up to 25% including conferences; "This role will not be responsible for sourcing their own leads."Source
    • programmable.infoSitemap: 67 URLs. The 46 resources include explainers on state permitting laws (Georgia SB 447, Indiana HB 1005, Florida HB 803, Tennessee Public Chapter 1044, New Jersey Executive Order 5, Delaware Executive Order 18, New York, Rhode Island), an RFP guide and toolkit and a 2025 buyer's guide; there are no pages comparing GovWell with named vendors and no pricing page.Source
    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source

This quarter 9

The core plays for the next three months.

  • 07

    The demand generation post says the market is "highly knowable". It is: the Census counts 38,736 general-purpose local governments. Knowing each one's population, current permitting system and fiscal year turns paid and direct mail from broad to exact.

    High impactMedium effort First result in 6 weeks Senior Demand Generation Mana…

    First action

    Download the Census government units list and join populations for the states where GovWell already has customers.

    How to measure it

    Cost per opportunity

    Now
    –
    Target
    -30%
    By
    end of quarter

    Steps

    1. 1

      Load the universe

      Counties, municipalities and townships with population from the Census.

      Senior Demand Generation Manager 2 days

    2. 2

      Detect current systems

      Find each portal and tag the vendor (Accela, Tyler, OpenGov, paper and so on).

      Senior Demand Generation Manager 2 weeks

    3. 3

      Add fiscal years

      Fiscal-year start by state and the largest cities.

      Senior Demand Generation Manager 2 days

    4. 4

      Score the accounts

      Population band, system age, region and existing peers nearby.

      Head of Marketing 1 day

    5. 5

      Sync to the CRM

      Account owner and tier on every record.

      Head of Business Development & Operations 2 days

    6. 6

      Run channels from it

      LinkedIn audiences, retargeting and mail drops by tier.

      Senior Demand Generation Manager ongoing

    7. 7

      Measure by tier

      Pipeline and cost per opportunity by tier and channel.

      Senior Demand Generation Manager weekly

    First result
    6 weeks
    Cost
    $1,000 to $3,000 for data enrichment
    Owner
    Senior Demand Generation Manager

    Smallest test

    Build the list for one state and run a LinkedIn and mail test against it.

    Why it works

    Build the master account list from the Census of Governments, add population, the permitting system each uses (from its online permit portal), fiscal-year start, and recent RFPs, then sync it to the CRM so LinkedIn, retargeting, direct mail and BD sequences all target the same prioritized accounts.

    The Senior Demand Generation Manager owns paid, mail, email and retargeting and is measured on cost per opportunity. One shared account list means every channel aims at the same towns at the right point in their budget year.

    Risks and how to handle them

    • System detection is wrong for some towns

      Mark the confidence and let BDMs correct records as they call.

    Evidence

    • HiringSenior Demand Generation Manager: own integrated campaigns "across paid search, paid social, direct mail, email, and retargeting"; track cost per lead, cost per opportunity and ROI; optimize landing pages and forms; own nurture and the handoff to Sales; "Because our market is highly knowable, you'll have a unique opportunity to build a precise demand engine".Source
    • Search resultsThe 2022 Census of Governments counted 90,837 local governments, of which 38,736 are general-purpose governments (counties, municipalities and townships).Source
    • Your websiteTeam page: about 22 people in business development (a Head of Business Development & Operations, team leads, roughly 19 Business Development Managers, a BDR and a Capture and Proposal Manager), a VP of Sales with 7 Account Executives, a Head of Marketing with two field marketers, and about 20 people in deployment. Advisors include Michael A. Nutter, Richard J. Berry and Mick Cornett.Source
  • 08

    Direct mail is in the demand generation brief, and government offices still open mail. A card that shows a town its own public permit numbers, next to a peer GovWell community, is mail that gets passed to the manager.

    High impactMedium effort First result in 4 weeks Senior Demand Generation Mana…

    First action

    Pick 50 top-tier towns that publish permit counts and design the card.

    How to measure it

    Meeting rate lift from mail

    Now
    –
    Target
    2× the held-out group
    By
    8 weeks

    Steps

    1. 1

      Pick the accounts

      200 top-tier towns with public permit data.

      Senior Demand Generation Manager 2 days

    2. 2

      Gather their numbers

      Permit counts and published turnaround where available.

      Senior Demand Generation Manager 1 week

    3. 3

      Design the card

      Their numbers, a peer's result, one QR code to a case study.

      Head of Marketing 3 days

    4. 4

      Check gift rules

      Keep the mail informational with no item of value, so it stays clear of public-employee gift rules.

      Head of Marketing 1 hour

    5. 5

      Mail and call

      BDM call within five business days of delivery.

      Business Development Manager 2 weeks

    6. 6

      Hold out a group

      A matched set gets calls only, for the comparison.

      Senior Demand Generation Manager 1 hour

    First result
    4 weeks
    Cost
    $3 to $6 per piece plus data time
    Owner
    Senior Demand Generation Manager

    Smallest test

    Mail 50 towns and compare meetings with 50 called only.

    Why it works

    For the top tier of the account list, pull each town's public permit counts (from its portal, annual report or open data), print a one-page card with their numbers beside a similar-sized GovWell community's processing time, and follow up with a BDM call within a week.

    Mail reaches people who ignore cold email, and personalized data is the strongest reason to call. The BD team already calls the same list, so mail warms it.

    Risks and how to handle them

    • Public data is missing or stale for some towns

      Use only towns with current public numbers and say where the data came from.

    Builds on

    Evidence

    • HiringSenior Demand Generation Manager: own integrated campaigns "across paid search, paid social, direct mail, email, and retargeting"; track cost per lead, cost per opportunity and ROI; optimize landing pages and forms; own nurture and the handoff to Sales; "Because our market is highly knowable, you'll have a unique opportunity to build a precise demand engine".Source
    • Your websiteCommunities page: "Hundreds of municipalities and counties are modernizing local government with GovWell"; Hampton, Georgia's Community Development Director: business license processing "went from 10 days to under an hour"; Twinsburg, Ohio issues building permits twice as fast.Source
    • HiringBusiness Development Manager: reach prospective government customers "on the phone, over email, and at events & conferences"; write sequences and cold-call scripts and test value propositions; reports to the Head of Business Development & Operations.Source
  • 09

    GovWell runs 7,000+ processes across 40+ states, and the content lead post names "analyzing permitting data across the country" as raw material. Nobody publishes typical days-to-issue by permit type and town size.

    High impactMedium effort First result in Release month Narrative and Content Lead

    First action

    Check which permit types have enough communities to publish medians without identifying a town.

    How to measure it

    Opportunities influenced by the report

    Now
    –
    Target
    40
    By
    3 months after release

    Steps

    1. 1

      Set the privacy floor

      Publish a cell only with at least five communities.

      CTO and Co-Founder 1 hour

    2. 2

      Pull the data

      Days from application to issue, by permit type and population band.

      CTO and Co-Founder 2 weeks

    3. 3

      Write the findings

      Five findings, one chart each.

      Narrative and Content Lead 2 weeks

    4. 4

      Build state pages

      One page per state with enough data.

      Narrative and Content Lead 1 week

    5. 5

      Pitch the press

      Governing, Route Fifty and state municipal league newsletters.

      Narrative and Content Lead 1 week

    6. 6

      Founder op-ed

      Ghostwritten for the CEO on what fast towns do differently.

      Narrative and Content Lead 2 days

    7. 7

      Give BD the state pages

      A sequence per state that links its page.

      Head of Business Development & Operations 1 day

    Who to approach

    • Governing

      Read by state and local government leaders.

    • Route Fifty

      Covers state and local government technology.

    First result
    Release month
    Cost
    $2,000 to $5,000 for design
    Owner
    Narrative and Content Lead

    Smallest test

    Publish one finding as a blog post and pitch it to two outlets.

    Why it works

    Publish an annual report with median days to issue by permit type, population band and state (with a minimum number of communities per cell), plus a page per state that local reporters and state associations can cite. Release it with a founder op-ed and a state-association webinar.

    Housing and permitting speed are political topics, and state laws GovWell already covers push for faster permits. Original data earns press and links in a way product content cannot, and every state page is a reason for BD to call.

    Risks and how to handle them

    • A customer town looks slow in the data

      Publish aggregates only and never name a town without its consent.

    Evidence

    • HiringNarrative and Content Lead: own the editorial calendar "optimized for SEO and AI discoverability", "original data reports, gated guides", ghostwrite for the founders, and "build our customer story engine" with case studies and customer videos; raw material includes "analyzing permitting data across the country".Source
    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
    • programmable.infoSitemap: 67 URLs. The 46 resources include explainers on state permitting laws (Georgia SB 447, Indiana HB 1005, Florida HB 803, Tennessee Public Chapter 1044, New Jersey Executive Order 5, Delaware Executive Order 18, New York, Rhode Island), an RFP guide and toolkit and a 2025 buyer's guide; there are no pages comparing GovWell with named vendors and no pricing page.Source
  • 10

    GovWell runs thousands of specific processes, but its site describes four broad products. Staff search for the exact thing they are trying to put online, such as "short-term rental permit software" or "online food truck license".

    Medium impactMedium effort First result in 8-12 weeks Narrative and Content Lead

    First action

    Rank processes by how many communities run them in GovWell.

    How to measure it

    Demo requests from process pages

    Now
    –
    Target
    25 a month
    By
    4 months

    Steps

    1. 1

      Rank the processes

      Top 25 by number of communities.

      Deployment Strategy Manager 1 day

    2. 2

      Write the template

      Process, form, review steps, peer community, setup time.

      Narrative and Content Lead 2 days

    3. 3

      Screenshot each form

      From a demo environment.

      Deployment Strategy Manager 1 week

    4. 4

      Publish in batches

      Five a week.

      Narrative and Content Lead 5 weeks

    5. 5

      Link from solutions

      Each solution page lists its processes.

      Head of Marketing 1 day

    6. 6

      Measure

      Impressions, clicks and demo requests per page.

      Senior Demand Generation Manager monthly

    First result
    8 to 12 weeks
    Cost
    $0, about six weeks of writing
    Owner
    Narrative and Content Lead

    Smallest test

    Publish five process pages and watch impressions for six weeks.

    Why it works

    Publish a page for each of the 25 most common processes GovWell runs: what the process involves, what the online form and review look like in GovWell, a peer community using it, and the typical time to set it up.

    The content lead owns SEO and AI discoverability. Specific pages match the low-volume, high-intent searches local staff make, and the deployment team already has templates for each process.

    Risks and how to handle them

    • Pages look thin

      Each page shows a real form and a named peer.

    Evidence

    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
    • HiringNarrative and Content Lead: own the editorial calendar "optimized for SEO and AI discoverability", "original data reports, gated guides", ghostwrite for the founders, and "build our customer story engine" with case studies and customer videos; raw material includes "analyzing permitting data across the country".Source
    • programmable.infoSitemap: 67 URLs. The 46 resources include explainers on state permitting laws (Georgia SB 447, Indiana HB 1005, Florida HB 803, Tennessee Public Chapter 1044, New Jersey Executive Order 5, Delaware Executive Order 18, New York, Rhode Island), an RFP guide and toolkit and a 2025 buyer's guide; there are no pages comparing GovWell with named vendors and no pricing page.Source
  • 11

    Most permitting software buys go through a public process, and the signs appear early: a budget line for "permitting software", a council discussion of a failing system, or a contract renewal date in public minutes.

    High impactMedium effort First result in 6 weeks Capture and Proposal Manager

    First action

    Set up keyword alerts on agenda platforms for the 200 top-tier accounts.

    How to measure it

    Pre-RFP opportunities

    Now
    –
    Target
    15 a quarter
    By
    end of quarter

    Steps

    1. 1

      Pick the keywords

      Product terms, competitor names, budget phrases.

      Capture and Proposal Manager 2 hours

    2. 2

      Set up monitoring

      Agenda and minutes platforms for target accounts.

      Capture and Proposal Manager 1 week

    3. 3

      Route the hits

      To the account owner with the excerpt and date.

      Capture and Proposal Manager daily

    4. 4

      Offer help early

      A requirements checklist and peer call before the RFP.

      Account Executive ongoing

    5. 5

      Track outcomes

      Hits to opportunities to wins.

      Capture and Proposal Manager monthly

    6. 6

      Share patterns

      What triggers buying, back to marketing.

      Capture and Proposal Manager monthly

    First result
    6 weeks
    Cost
    $0 to $500 a month for monitoring tools
    Owner
    Capture and Proposal Manager

    Smallest test

    Search the last year of minutes for 50 accounts by hand and count the signals.

    Why it works

    Monitor agendas, minutes and adopted budgets for target accounts for keywords (permitting software, Accela renewal, EnerGov, online permits), route each hit to the account's BDM and AE with the quote, and shape requirements before the RFP is written.

    GovWell already has a Capture and Proposal Manager and an RFP toolkit; acting before the RFP lets the team educate staff and avoid being one of ten bidders.

    Risks and how to handle them

    • Procurement rules limit contact during a solicitation

      Engage only before an RFP is issued and follow each agency's blackout rules.

    Evidence

    • Your websiteTeam page: about 22 people in business development (a Head of Business Development & Operations, team leads, roughly 19 Business Development Managers, a BDR and a Capture and Proposal Manager), a VP of Sales with 7 Account Executives, a Head of Marketing with two field marketers, and about 20 people in deployment. Advisors include Michael A. Nutter, Richard J. Berry and Mick Cornett.Source
    • programmable.infoSitemap: 67 URLs. The 46 resources include explainers on state permitting laws (Georgia SB 447, Indiana HB 1005, Florida HB 803, Tennessee Public Chapter 1044, New Jersey Executive Order 5, Delaware Executive Order 18, New York, Rhode Island), an RFP guide and toolkit and a 2025 buyer's guide; there are no pages comparing GovWell with named vendors and no pricing page.Source
    • HiringAccount Executive: full-cycle sales to cities and counties, "$20-250K ACV through complex multi-stakeholder sales processes of 2-3 months", travel up to 25% including conferences; "This role will not be responsible for sourcing their own leads."Source
  • 12

    The content lead is hired to ghostwrite for the founders, and GovWell's best stories are about staff: a code officer, a clerk, a planner. City managers follow peers and founders on LinkedIn more than vendor pages.

    Medium impactLow effort First result in 1 month Narrative and Content Lead

    First action

    Ask deployment for three staff members who would be glad to be featured.

    How to measure it

    Government followers on the CEO's profile

    Now
    –
    Target
    +2,000
    By
    3 months

    Steps

    1. 1

      Source stories

      One a week from deployment and account management.

      Deployment Strategy Manager 1 hour a week

    2. 2

      Get approval

      From the staff member and their office.

      Founding Account Manager per post

    3. 3

      Draft the post

      In the CEO's voice, under 200 words, with a photo.

      Narrative and Content Lead 1 hour

    4. 4

      CEO edits and posts

      Tuesday mornings.

      CEO and Co-Founder 15 minutes

    5. 5

      Repurpose

      Case-study snippet and BD email line.

      Narrative and Content Lead 30 minutes

    6. 6

      Track

      Followers by title and inbound mentions.

      Head of Marketing monthly

    First result
    1 month
    Cost
    $0
    Owner
    Narrative and Content Lead

    Smallest test

    Publish three posts and compare engagement with company-page posts.

    Why it works

    One LinkedIn post a week from the CEO: a named staff member, the process they moved online, the before-and-after, and a photo, with the community's approval. Repurpose each as a case-study snippet and a BD email line.

    It builds a recognizable voice in a small market, gives communities public credit (which they share), and produces a steady stream of proof for the outbound team.

    Risks and how to handle them

    • A community does not want publicity

      Feature only those who opt in.

    Evidence

    • HiringNarrative and Content Lead: own the editorial calendar "optimized for SEO and AI discoverability", "original data reports, gated guides", ghostwrite for the founders, and "build our customer story engine" with case studies and customer videos; raw material includes "analyzing permitting data across the country".Source
    • Your websiteCommunities page: "Hundreds of municipalities and counties are modernizing local government with GovWell"; Hampton, Georgia's Community Development Director: business license processing "went from 10 days to under an hour"; Twinsburg, Ohio issues building permits twice as fast.Source
    • Your websiteTeam page: about 22 people in business development (a Head of Business Development & Operations, team leads, roughly 19 Business Development Managers, a BDR and a Capture and Proposal Manager), a VP of Sales with 7 Account Executives, a Head of Marketing with two field marketers, and about 20 people in deployment. Advisors include Michael A. Nutter, Richard J. Berry and Mick Cornett.Source
  • 13

    A 98% renewal rate means hundreds of satisfied staff, and government buyers trust a peer's call more than any demo. Today references are arranged ad hoc per deal.

    High impactMedium effort First result in 4 weeks Founding Account Manager

    First action

    Ask the deployment team for 40 communities with high adoption and a willing contact.

    How to measure it

    Sales cycle on referenced deals

    Now
    –
    Target
    -20%
    By
    end of quarter

    Steps

    1. 1

      Recruit the network

      40 communities across bands and states.

      Founding Account Manager 3 weeks

    2. 2

      Set call limits

      No more than two calls a month each.

      Founding Account Manager 1 hour

    3. 3

      Book through the CRM

      AEs request a match by band and state.

      VP of Sales 2 days

    4. 4

      Thank them publicly

      A "community partner" mention and an annual thank-you.

      Head of Marketing ongoing

    5. 5

      Measure cycle time

      Referenced versus not.

      VP of Sales monthly

    6. 6

      Grow it

      Ask each new go-live to join after six months.

      Deployment Strategy Manager ongoing

    First result
    4 weeks
    Cost
    $0
    Owner
    Founding Account Manager

    Smallest test

    Offer a reference call in ten active deals and compare their pace.

    Why it works

    Recruit 40 reference communities across population bands and states, give them a simple way to accept calls (a calendar link, a limit per month), thank them publicly, and let AEs book a reference in the second meeting of every deal.

    Two-to-three-month cycles with several stakeholders slow down at the "who else has done this" step. A ready network shortens that step and makes renewal strength visible.

    Risks and how to handle them

    • Reference fatigue

      Rotate references and cap calls.

    Evidence

    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
    • HiringAccount Executive: full-cycle sales to cities and counties, "$20-250K ACV through complex multi-stakeholder sales processes of 2-3 months", travel up to 25% including conferences; "This role will not be responsible for sourcing their own leads."Source
    • Your websiteTeam page: about 22 people in business development (a Head of Business Development & Operations, team leads, roughly 19 Business Development Managers, a BDR and a Capture and Proposal Manager), a VP of Sales with 7 Account Executives, a Head of Marketing with two field marketers, and about 20 people in deployment. Advisors include Michael A. Nutter, Richard J. Berry and Mick Cornett.Source
  • 14

    GovWell already attends ICMA and has two field marketers. Each state has a municipal league and a building officials association that run conferences, newsletters and training that local staff actually attend.

    High impactMedium effort First result in Next event Senior Field Marketing Manager

    First action

    List the municipal league and building officials association events in the ten top states for the next six months.

    How to measure it

    Association-sourced pipeline

    Now
    –
    Target
    $1.5M
    By
    end of next quarter

    Steps

    1. 1

      Pick the states

      Customers plus top-tier accounts per state.

      Senior Field Marketing Manager 1 day

    2. 2

      Map the associations

      Leagues, building officials and clerk associations, with event dates.

      Senior Field Marketing Manager 2 days

    3. 3

      Pitch a training slot

      How to move permitting online, taught with a customer.

      Senior Field Marketing Manager 2 weeks

    4. 4

      Sponsor and staff

      Booth plus an AE and a BDM from that region.

      Senior Field Marketing Manager per event

    5. 5

      Follow up fast

      BDM call within two days to every conversation.

      Business Development Manager per event

    6. 6

      Measure per event

      Pipeline and cost per opportunity.

      Senior Demand Generation Manager per event

    First result
    Next event
    Cost
    $3,000 to $15,000 per state event
    Owner
    Senior Field Marketing Manager

    Smallest test

    Run one training session at one state conference with a customer co-presenter.

    Why it works

    Pick the ten states with the most customers and target accounts, sponsor the municipal league and building officials conferences, offer a training session (not a pitch) on putting permits online, and get listed in their vendor directories.

    Associations are the trusted channel in local government, and a training slot reaches the exact staff the BD team calls. It also gives AEs, who travel to conferences, a reason to be in the room.

    Risks and how to handle them

    • Events produce badge scans, not pipeline

      Judge each event on opportunities within 60 days and drop weak ones.

    Evidence

    • Your websiteEvent page for the ICMA Annual Conference 2026, the city and county managers' conference.Source
    • Your websiteTeam page: about 22 people in business development (a Head of Business Development & Operations, team leads, roughly 19 Business Development Managers, a BDR and a Capture and Proposal Manager), a VP of Sales with 7 Account Executives, a Head of Marketing with two field marketers, and about 20 people in deployment. Advisors include Michael A. Nutter, Richard J. Berry and Mick Cornett.Source
    • HiringAccount Executive: full-cycle sales to cities and counties, "$20-250K ACV through complex multi-stakeholder sales processes of 2-3 months", travel up to 25% including conferences; "This role will not be responsible for sourcing their own leads."Source
  • 15

    "Medina moves building permit system completely online" made the local news. Every go-live is a story a town wants to tell residents, and neighbouring towns' staff read the same local paper.

    Medium impactLow effort First result in Next go-live Narrative and Content Lead

    First action

    Write the press-kit template from the Medina story.

    How to measure it

    Go-lives with a public announcement

    Now
    –
    Target
    60%
    By
    3 months

    Steps

    1. 1

      Write the template

      Release, resident FAQ, three social posts.

      Narrative and Content Lead 2 days

    2. 2

      Add to the deployment checklist

      Offered two weeks before go-live.

      Deployment Strategy Manager 1 hour

    3. 3

      Personalize

      Town name, processes, the staff quote.

      Narrative and Content Lead 1 hour each

    4. 4

      Pitch the local paper

      With the town's permission.

      Narrative and Content Lead 30 minutes each

    5. 5

      Log the coverage

      Links on the community's case-study page.

      Narrative and Content Lead ongoing

    6. 6

      Share with nearby BD

      Neighbouring towns get the article in a sequence.

      Business Development Manager ongoing

    First result
    Next go-live
    Cost
    $0
    Owner
    Narrative and Content Lead

    Smallest test

    Offer the kit to the next three go-lives.

    Why it works

    Give every community at go-live a ready press release, a resident FAQ, social posts and a short video, all naming GovWell as the system, and a contact for local reporters.

    It turns each launch into resident-facing news and regional word of mouth, and costs a template plus an hour per launch.

    Risks and how to handle them

    • Towns have rules about naming vendors

      Make the vendor mention optional and let the town decide.

    Evidence

    • Search resultsRecent local coverage: "Medina moves building permit system completely online" (October 2, 2026).Source
    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
    • HiringNarrative and Content Lead: own the editorial calendar "optimized for SEO and AI discoverability", "original data reports, gated guides", ghostwrite for the founders, and "build our customer story engine" with case studies and customer videos; raw material includes "analyzing permitting data across the country".Source

Big bets 4

Larger plays that can change the trajectory.

  • 16

    Sourcewell has awarded public-administration software contracts covering permitting, including to Tyler Technologies. A town can buy from a cooperative contract without its own bid, which removes months from a deal.

    High impactHigh effort First result in Next award cycle Capture and Proposal Manager

    First action

    Check the Sourcewell portal for open and upcoming public-administration software solicitations.

    How to measure it

    Share of new deals via cooperative contracts

    Now
    –
    Target
    25%
    By
    3 quarters

    Steps

    1. 1

      Map the cooperatives

      Sourcewell and other cooperatives that cover permitting.

      Capture and Proposal Manager 1 week

    2. 2

      Track solicitations

      Calendar of upcoming awards.

      Capture and Proposal Manager ongoing

    3. 3

      Write the response

      With references, pricing and security documents.

      Capture and Proposal Manager 4 weeks

    4. 4

      Train sales

      How towns buy through the contract.

      VP of Sales 2 hours

    5. 5

      Market it

      A line on the pricing page and in sequences.

      Senior Demand Generation Manager 1 day

    6. 6

      Measure

      Cycle time for cooperative versus RFP deals.

      VP of Sales quarterly

    First result
    Next award cycle
    Cost
    Proposal time plus any administrative fees
    Owner
    Capture and Proposal Manager

    Smallest test

    Ask ten recent prospects whether a cooperative contract would have shortened their purchase.

    Why it works

    Respond to the next cooperative solicitations that cover permitting and licensing software, then make "available on Sourcewell" (or similar) a line in every sequence and proposal.

    The AE post describes multi-stakeholder cycles; for many towns the RFP itself is the longest step. Cooperative contracts are how incumbents shortcut it, and GovWell already has a Capture and Proposal Manager.

    Risks and how to handle them

    • An award may take a year

      Pursue several cooperatives and state contracts at once.

    Evidence

    • Search resultsSourcewell, a Minnesota service cooperative whose contracts cities, towns and counties can buy from without running their own bid, awarded public-administration software contracts that cover "municipal inspections and permitting management", including to Tyler Technologies.Source
    • HiringAccount Executive: full-cycle sales to cities and counties, "$20-250K ACV through complex multi-stakeholder sales processes of 2-3 months", travel up to 25% including conferences; "This role will not be responsible for sourcing their own leads."Source
    • Your websiteTeam page: about 22 people in business development (a Head of Business Development & Operations, team leads, roughly 19 Business Development Managers, a BDR and a Capture and Proposal Manager), a VP of Sales with 7 Account Executives, a Head of Marketing with two field marketers, and about 20 people in deployment. Advisors include Michael A. Nutter, Richard J. Berry and Mick Cornett.Source
  • 17

    Millions of residents use GovWell portals, and the homepage shows an 88% community approval example. Residents and contractors who work across towns see GovWell, and contractors are the loudest voice when a neighbouring town's permits are slow.

    High impactHigh effort First result in 1 quarter Head of Product

    First action

    Ask ten customer communities whether they would allow a "Powered by GovWell" link.

    How to measure it

    Inbound demo requests from neighbouring towns

    Now
    –
    Target
    2×
    By
    2 quarters

    Steps

    1. 1

      Ask customers

      Permission for the footer link.

      Founding Account Manager 2 weeks

    2. 2

      Add the link

      Portal footer, opt-in per community.

      Head of Product 1 week

    3. 3

      Measure satisfaction

      A one-question survey after submission.

      Head of Product 3 weeks

    4. 4

      Contractor page

      Towns accepting online permits through GovWell.

      Head of Marketing 2 weeks

    5. 5

      Promote the app

      In confirmation emails to contractors.

      Head of Product 1 week

    6. 6

      Route neighbours to BD

      Visitors from adjacent towns become BDM tasks.

      Head of Business Development & Operations ongoing

    First result
    1 quarter
    Cost
    About a month of product work
    Owner
    Head of Product

    Smallest test

    Add the link for five willing communities and track referrals.

    Why it works

    Add a discreet "Powered by GovWell" link on every resident portal, publish an aggregate resident satisfaction score, and promote the iOS app (5 ratings today) to contractors who file in several towns, with a page that shows which towns accept online permits.

    Contractors and residents carry the comparison from one town to the next; a list of towns that take permits online makes laggards visible to their own constituents.

    Risks and how to handle them

    • Towns see the link as advertising on a public site

      Opt-in only, small and factual.

    Evidence

    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
    • programmable.infoSite checks: built on Webflow; the security-header check grades the site F and Mozilla Observatory gives C- (45/100), while a Vanta trust center exists at trust.govwell.com; the SAM.gov registration (GOVWELL TECHNOLOGIES INC) is listed with an expiry date of October 16, 2026; the iOS app has 5 ratings.Source
    • Your websiteSeries A post (May 13, 2026): $25M led by Insight Partners, $35M raised in total; 150+ agencies in 35+ states; the money goes to permitting, licensing, planning and code enforcement, AI tools (AutoCheck, Community Assistant), engineering, deployment and go-to-market, and later public works, benefits and finance.Source
  • 18

    The Series A post names public works, benefits and finance as the next functions. A 98% renewal base is the cheapest place to sell them.

    High impactHigh effort First result in 2 quarters Senior Product Marketing Mana…

    First action

    Interview 15 customers about which department they would move next.

    How to measure it

    Customers on two or more functions

    Now
    –
    Target
    15%
    By
    3 quarters after launch

    Steps

    1. 1

      Interview customers

      Which function hurts most after permitting.

      Senior Product Marketing Manager 3 weeks

    2. 2

      Pick design partners

      Ten communities for the first release.

      Founding Account Manager 2 weeks

    3. 3

      Build the launch plan

      Messaging, pricing, enablement.

      Senior Product Marketing Manager 4 weeks

    4. 4

      Cross-sell first

      Account management offers it to existing customers.

      Founding Account Manager ongoing

    5. 5

      Then market it

      Case studies from design partners.

      Narrative and Content Lead after 2 quarters

    6. 6

      Measure

      Attach rate and expansion revenue.

      VP of Sales quarterly

    First result
    2 quarters
    Cost
    Product build plus launch time
    Owner
    Senior Product Marketing Manager

    Smallest test

    Pre-sell the second function to five customers with a letter of intent.

    Why it works

    Pick the second function with customers, design a launch that starts with ten design-partner communities, and give account management a cross-sell motion before marketing it to new towns.

    The PMM is hired to launch products with repeatable plans; cross-sell to happy customers lifts revenue per account and makes GovWell harder to replace.

    Risks and how to handle them

    • A new function stretches deployment

      Start with design partners and staff deployment before broad launch.

    Evidence

    • Your websiteSeries A post (May 13, 2026): $25M led by Insight Partners, $35M raised in total; 150+ agencies in 35+ states; the money goes to permitting, licensing, planning and code enforcement, AI tools (AutoCheck, Community Assistant), engineering, deployment and go-to-market, and later public works, benefits and finance.Source
    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
    • HiringSenior Product Marketing Manager: positioning across the product suite, launches, "competitor comparisons, competitive one-pagers", win/loss analysis and market intelligence.Source
  • 19

    More than half the team has public-service experience and the customer base is growing past 200 agencies. Staff need training and peers; a summit gives both and puts prospects in the room with customers.

    Medium impactHigh effort First result in Summit quarter Senior Field Marketing Manager

    First action

    Survey customers on the city and month that would get the most attendance.

    How to measure it

    Pipeline from summit attendees

    Now
    –
    Target
    $2M
    By
    60 days after the summit

    Steps

    1. 1

      Pick the format

      One day, regional, customer-led.

      Senior Field Marketing Manager 1 week

    2. 2

      Book speakers

      Six customer staff members.

      Founding Account Manager 1 month

    3. 3

      Arrange training credit

      Continuing education credit where associations allow it.

      Senior Field Marketing Manager 1 month

    4. 4

      Invite prospects

      BD invites top-tier accounts in the region.

      Business Development Manager 6 weeks

    5. 5

      Film sessions

      For case studies and the CEO's posts.

      Narrative and Content Lead day of

    6. 6

      Follow up

      BD calls every prospect within two days.

      Business Development Manager 1 week

    First result
    Summit quarter
    Cost
    $40,000 to $80,000
    Owner
    Senior Field Marketing Manager

    Smallest test

    Host a half-day customer workshop in one region.

    Why it works

    Run a one-day regional summit (then national) for permitting, licensing and code staff: customer-led sessions, hands-on training, and seats for prospects invited by BD.

    Peer proof is the strongest asset in this market. A summit concentrates it, feeds case studies and video, and strengthens renewals.

    Risks and how to handle them

    • Travel budgets limit attendance

      Choose a central city and offer a virtual track.

    Evidence

    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source
    • Your websiteTeam page: about 22 people in business development (a Head of Business Development & Operations, team leads, roughly 19 Business Development Managers, a BDR and a Capture and Proposal Manager), a VP of Sales with 7 Account Executives, a Head of Marketing with two field marketers, and about 20 people in deployment. Advisors include Michael A. Nutter, Richard J. Berry and Mick Cornett.Source
    • Your websiteEvent page for the ICMA Annual Conference 2026, the city and county managers' conference.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 20

    Local governments adopt budgets on their own fiscal years, and a request that arrives after the budget is set waits a year. The account list can carry each town's fiscal-year start.

    Medium impactMedium effort First result in 1 budget cycle Senior Demand Generation Mana…

    First action

    Add fiscal-year start to the top 500 accounts.

    How to measure it

    Opportunities with funding identified

    Now
    –
    Target
    +20 points
    By
    2 quarters

    Steps

    1. 1

      Add fiscal years

      For the top 500 accounts.

      Senior Demand Generation Manager 1 week

    2. 2

      Build the timed sequence

      Pricing guide, budget template, peer study.

      Senior Demand Generation Manager 3 days

    3. 3

      Schedule by account

      Automatic start dates in the CRM.

      Senior Demand Generation Manager 2 days

    4. 4

      Brief BD

      Calls timed to the same window.

      Head of Business Development & Operations 1 hour

    5. 5

      Track funding

      Funding status on every opportunity.

      VP of Sales ongoing

    6. 6

      Review quarterly

      Funded rate by timing.

      Senior Demand Generation Manager quarterly

    First result
    1 budget cycle
    Cost
    $0
    Owner
    Senior Demand Generation Manager

    Smallest test

    Run the timed sequence for one state that shares a fiscal year.

    Why it works

    Send each tier-one account a sequence three to five months before its budget is adopted: the pricing guide, the budget-request template and a peer study, then a follow-up after adoption for towns that funded modernization.

    It aligns demand generation with how government money moves, so more first meetings turn into funded projects instead of "next year".

    Risks and how to handle them

    • Fiscal years vary within a state

      Look up the largest accounts individually.

    Builds on

    Evidence

    • HiringSenior Demand Generation Manager: own integrated campaigns "across paid search, paid social, direct mail, email, and retargeting"; track cost per lead, cost per opportunity and ROI; optimize landing pages and forms; own nurture and the handoff to Sales; "Because our market is highly knowable, you'll have a unique opportunity to build a precise demand engine".Source
    • Search resultsThe 2022 Census of Governments counted 90,837 local governments, of which 38,736 are general-purpose governments (counties, municipalities and townships).Source
    • HiringAccount Executive: full-cycle sales to cities and counties, "$20-250K ACV through complex multi-stakeholder sales processes of 2-3 months", travel up to 25% including conferences; "This role will not be responsible for sourcing their own leads."Source
  • 21

    GovWell's advisors include Michael Nutter, Richard Berry and Mick Cornett. Housing and permitting speed are political priorities, and elected officials respond to peers, not vendors.

    Medium impactMedium effort First result in Launch quarter CEO and Co Founder

    First action

    Ask the advisors whether they would co-sign and record a short video.

    How to measure it

    Signing towns

    Now
    –
    Target
    75
    By
    2 quarters

    Steps

    1. 1

      Draft the pledge

      One page, vendor-neutral, measurable.

      Narrative and Content Lead 1 week

    2. 2

      Recruit founding signers

      Advisors and five customer mayors.

      CEO and Co-Founder 1 month

    3. 3

      Build the toolkit

      How to measure turnaround with any system.

      Narrative and Content Lead 2 weeks

    4. 4

      Launch

      Press release and an advisor op-ed.

      Narrative and Content Lead 1 day

    5. 5

      Work the list

      BD follows up with signers who are not customers.

      Business Development Manager ongoing

    6. 6

      Report progress

      A yearly update on signers' turnaround.

      Narrative and Content Lead annually

    First result
    Launch quarter
    Cost
    $5,000 for design and launch
    Owner
    CEO and Co Founder

    Smallest test

    Ask five customer mayors to sign before going public.

    Why it works

    Launch a public pledge for local leaders to publish permit turnaround targets, with the advisors as founding signers, a simple toolkit for measuring turnaround, and a page listing signers. GovWell supports it; any town can join regardless of vendor.

    It puts GovWell at the centre of a civic conversation, earns press, and every signing town becomes a warm account for BD.

    Risks and how to handle them

    • Seen as a sales gimmick

      Keep it vendor-neutral and run by advisors.

    Evidence

    • Your websiteTeam page: about 22 people in business development (a Head of Business Development & Operations, team leads, roughly 19 Business Development Managers, a BDR and a Capture and Proposal Manager), a VP of Sales with 7 Account Executives, a Head of Marketing with two field marketers, and about 20 people in deployment. Advisors include Michael A. Nutter, Richard J. Berry and Mick Cornett.Source
    • programmable.infoSitemap: 67 URLs. The 46 resources include explainers on state permitting laws (Georgia SB 447, Indiana HB 1005, Florida HB 803, Tennessee Public Chapter 1044, New Jersey Executive Order 5, Delaware Executive Order 18, New York, Rhode Island), an RFP guide and toolkit and a 2025 buyer's guide; there are no pages comparing GovWell with named vendors and no pricing page.Source
    • HiringNarrative and Content Lead: own the editorial calendar "optimized for SEO and AI discoverability", "original data reports, gated guides", ghostwrite for the founders, and "build our customer story engine" with case studies and customer videos; raw material includes "analyzing permitting data across the country".Source
  • 22

    The AI Community Assistant answers residents around the clock. Aggregated, its questions show what confuses residents about permits, fees and inspections, which is news for local reporters and a design brief for every town.

    Medium impactMedium effort First result in 1 quarter Head of Product

    First action

    Pull one quarter of Community Assistant questions and cluster them.

    How to measure it

    Community Assistant demo requests

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Check permissions

      Contract terms on aggregate use of resident questions.

      CTO and Co-Founder 1 week

    2. 2

      Cluster questions

      By topic and season, anonymized.

      Head of Product 1 week

    3. 3

      Write the report

      Top ten questions and what towns changed.

      Narrative and Content Lead 1 week

    4. 4

      Pitch it

      Local and government trade press.

      Narrative and Content Lead 1 week

    5. 5

      Feed the product

      Common questions become portal improvements.

      Head of Product ongoing

    6. 6

      Repeat quarterly

      Track how questions change.

      Narrative and Content Lead quarterly

    First result
    1 quarter
    Cost
    $0
    Owner
    Head of Product

    Smallest test

    Publish the top ten questions from one quarter as a blog post.

    Why it works

    Publish a quarterly, anonymized summary of the most common resident questions by category and season, with what towns changed after seeing them.

    It markets an AI feature with evidence instead of claims, and gives the content lead a recurring data story.

    Risks and how to handle them

    • Resident privacy

      Aggregate only, never quote an individual question verbatim.

    Evidence

    • Your websiteSeries A post (May 13, 2026): $25M led by Insight Partners, $35M raised in total; 150+ agencies in 35+ states; the money goes to permitting, licensing, planning and code enforcement, AI tools (AutoCheck, Community Assistant), engineering, deployment and go-to-market, and later public works, benefits and finance.Source
    • HiringNarrative and Content Lead: own the editorial calendar "optimized for SEO and AI discoverability", "original data reports, gated guides", ghostwrite for the founders, and "build our customer story engine" with case studies and customer videos; raw material includes "analyzing permitting data across the country".Source
    • Your websiteHomepage: "The operating system for modern government"; agencies in 40+ states, 7,000+ mission-critical processes, 200+ municipal and county agencies, a 98% renewal rate, processes up to 95% faster and implementations about 5x faster than legacy software; named go-lives took 3 weeks (North Royalton and Niles, Ohio) to 11 weeks (Vermillion, South Dakota).Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

Have it built

ProgrammableAgency

2 of the 22 ideas are things Programmable builds and runs for its customers: pages, outreach, prospect lists, booking flows and monitors. Pick one, or send the whole list.

Pages1The page built from this outline, in your voice, live on your site.

Outreach1The sequence sent for you: addresses found and verified, replies routed to your CRM.

A 30-minute session with the engineer who would build it, not a sales call. You leave with a plan whether or not you hire us.

Book a working session

Usually live within days.

Tools for the rest

ProgrammableInfo

Turn the research into a list you can act on

These ideas start with finding the right companies. Info finds them and the right person at each, researches every one and drafts the outreach, then asks before it sends.

  • Build this list in Info for idea #4 (opens programmable.info in a new tab)
  • Build this list in Info for idea #7 (opens programmable.info in a new tab)
  • Build this list in Info for idea #11 (opens programmable.info in a new tab)
  • Build this list in Info for idea #16 (opens programmable.info in a new tab)

New accounts: 100,000 free credits with code BETA100K

Find the companies (opens programmable.info in a new tab)
ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 18, 2026, and cites them throughout. GovWell did not commission, review or endorse it, and Programmable is not affiliated with GovWell. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how GovWell runs its business.

Something wrong, or do you represent GovWell? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 308 ideas

    Fix the proof and trust gaps (case studies, numbers, security headers), publish pricing guidance and comparison pages, and arm BD with state-law sequences; start the account list.

    Programmable can ship 2 of these in days.

  2. Days 31 to 606 ideas

    Build the engines the new marketing hires own: the national permit report, process pages, the early-RFP radar, founder posts, references and budget-timed campaigns.

  3. Days 61 to 908 ideas

    State associations, go-live press kits and the pledge and resident-question stories, then commit to the big bets on the first 60 days of evidence.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value going live in weeks, not months. The most cited problem: paper and legacy systems that slow permits.

  • Processing that drops from days to under an hour (Hampton, Georgia)
  • Staff shortages in small towns
  • In their words: “step into the 21st century”

Market

Competitive landscape

4 competitors compared: Tyler Technologies (EnerGov), Accela, OpenGov and Cloudpermit.

  • Gap to exploit: Transparent pricing for small towns
  • Tyler Technologies (EnerGov): Long implementations
  • Accela: Implementation effort

Hiring signals

GovWell has 14 open roles: Product and Engineering 7, Marketing and Business Development 4, and one each in Sales, Deployment and Data Solutions.

  • Senior Demand Generation Manager: Paid search and social, direct mail, email and retargeting, measured on cost per opportunity, in a market it calls…
  • Narrative and Content Lead: Original permitting data, SEO and AI discoverability, founder ghostwriting and a customer story engine. Ideas 1, 9, 10…
  • Senior Product Marketing Manager: Positioning across the suite, launches, competitor comparisons and win/loss. Ideas 2, 3, 18.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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