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  • This week · 5
  • This quarter · 11
  • Big bets · 3
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Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. Hillpointe
Hillpointe logo

growth playbook · Oct 23, 2026

hillpointe.com (opens in a new tab)

Hillpointe growth playbook

Diagnosis

Hillpointe builds fast (about nine months slab to certificate of occupancy), ranks #4 developer and #6 builder in the NMHC 2025 rankings, and is centralizing marketing and leasing, with a Business Manager to tie demand to operations, a national leasing call center, floating leasing staff for launches and an AI systems role.

The corporate site does not yet support that machine: every community button sends renters to the Pointe Grand homepage instead of the community's tour page, old news URLs return 404, the portfolio shows 37 of 60 communities, and the pages are empty without JavaScript.

This playbook fixes those links first, then builds a lease-up playbook, faster lead response, renewals and an investor track record.

Growth Score

6/10

Biggest Opportunity

Connect hillpointe.com, Pointe Grand and the call center into one measured renter journey, starting with direct community links, so every launch leases faster.

Biggest Risk

Many communities leasing up at once in markets with new supply can slow absorption and pressure rents; Wood Partners, Davis Development and Mill Creek build in the same Sun Belt markets.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Send each "Visit Community" button to that community's tour page, not the Pointe Grand homepage

    Map the 37 community slugs to their Pointe Grand URLs in one sheet.

    High impact First result in 1 week
  2. 2

    Redirect the old news URLs, starting with the NMHC ranking and Great Place To Work posts

    Redirect the four known URLs.

    Medium impact First result in 1 week
  3. 3

    Update Gainesville and every community status from one source

    Fix the Gainesville status.

    Medium impact First result in 1 week

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 1Big bets · 8Fill-ins · 7Reconsider · 5
Effort →

Showing 21 of 21 ideas

This week 5

Quick wins with a clear first action.

  • 01

    hillpointe.com lists 36 communities as "Now Leasing", and every one has a "Visit <City> Community" button. All 37 buttons go to the same place, the pointegrand.com homepage, even though Pointe Grand has a page for each community with floor plans, a tour scheduler and an application. A renter who found Pointe Grand Davenport on hillpointe.com has to search for it again. Hillpointe is hiring a Business Manager to align "demand strategy with operational readiness" and measure campaigns against KPIs; this is the first leak in that funnel.

    High impactLow effort First result in 1 week Business Manager

    First action

    Map the 37 community slugs to their Pointe Grand URLs in one sheet.

    How to measure it

    Tours from hillpointe.com links

    Now
    –
    Target
    Tracked weekly, +50% in 60 days
    By
    60 days

    Steps

    1. 1

      Map URLs

      Each hillpointe.com community to its Pointe Grand page and tour page.

      Business Manager, Marketing and Centralized Operations 1 day

    2. 2

      Update the data

      Replace the website field for all 37 communities.

      Web developer 2 hours

    3. 3

      Add tags

      UTM source, medium and community.

      Marketing team 1 hour

    4. 4

      Add a tour link

      Second button to schedule-a-tour.

      Web developer 1 day

    5. 5

      Check

      Click every button on phone and desktop.

      Business Manager, Marketing and Centralized Operations 2 hours

    6. 6

      Report

      Tours and applications from hillpointe.com in the weekly KPI summary.

      Business Manager, Marketing and Centralized Operations weekly

    7. 7

      Brief leasing

      Tell the call center the new source tag.

      National Leasing Specialist 1 day

    First result
    1 week
    Cost
    $0
    Owner
    Business Manager, Marketing and Centralized Operations

    Smallest test

    Fix the Davenport button today and watch the tagged clicks for a week.

    Why it works

    Point each button to the community's own Pointe Grand page (for example /fl/orlando/davenport/pg-davenport/), with a second "Schedule a tour" link to its tour page. Add UTM tags (source=hillpointe, campaign=community slug) so the leasing team can see tours and applications that start on hillpointe.com. Do the same for Pointe Villas.

    One click less between interest and a tour lifts tour bookings, and tagged links give marketing and the call center their first measure of corporate-site demand.

    Ready to use

    ChecklistCommunity link fix

    [ ] Sheet: hillpointe slug -> Pointe Grand page -> tour page
    [ ] 37 website fields updated
    [ ] UTM: utm_source=hillpointe&utm_medium=referral&utm_campaign=<slug>
    [ ] "Schedule a tour" button added
    [ ] Gainesville sent to its coming-soon page
    [ ] Every button clicked and checked
    [ ] Source added to the weekly KPI summary

    Risks and how to handle them

    • Pointe Grand URLs change

      Store the slug and build the link, and check monthly.

    • Under-construction communities

      Send them to the "coming soon" interest page instead.

    Evidence

    • Your websitehillpointe.com portfolio data (October 22, 2026): 37 communities with 10,331 units in Florida, Georgia and South Carolina, 36 marked "Now Leasing". Every community's button (for example "Visit Davenport Community" on Pointe Grand Davenport, 288 units) points to the same address, the pointegrand.com homepage, not that community's page.Source
    • Pointe Grand websitepointegrand.com, the leasing brand, has a page for each community with floor plans, gallery, amenities, a tour scheduler and an application, for example /apartment-rentals/fl/orlando/davenport/pg-davenport/schedule-a-tour/. Its sitemap lists 619 URLs and 60 community pages, including Tennessee, North Carolina, Kentucky, Arizona and Colorado, plus 16 "/lp/" landing pages for upcoming communities.Source
    • HiringBusiness Manager, Marketing and Centralized Operations (Winter Park, posted August 24, 2026): the "strategic integrator and accountability partner to the Vice President, Centralized Operations and Customer Experience", who will "Maintain feedback loops between Marketing, Centralized Operations, and cross-functional teams to align demand strategy with operational readiness", "Compile performance data, trends, and insights into clear, decision-ready summaries" and "Support evaluation of new initiatives, campaigns, and process changes against agreed KPIs"; preferred: "Experience with new property activations or lease-ups."Source
    • HiringCentralized leasing in Maitland, FL: National Leasing Specialists convert "inquiries into property tours" or "engaging virtual tour experiences" across phone, live chat and text, and enter every prospect in the CRM; the leasing call center pipeline also handles resident care and "reputation management responses".Source
  • 02

    Four news articles, including Hillpointe's #4 Developer and #6 Builder NMHC ranking and its Great Place To Work certification, link to their originals on the previous site, and all four return 404. Press and partner links to the old site are likely broken the same way.

    Medium impactLow effort First result in 1 week Marketing team

    First action

    Redirect the four known URLs.

    How to measure it

    Broken old URLs

    Now
    –
    Target
    0
    By
    1 month

    Steps

    1. 1

      List old URLs

      From analytics and archives.

      Marketing team 1 day

    2. 2

      Map

      Each to a /news/ page.

      Marketing team 1 day

    3. 3

      Add redirects

      In the hosting config.

      Web developer 2 hours

    4. 4

      Fix article links

      Remove dead "original" links.

      Web developer 1 hour

    5. 5

      Check

      Crawl for 404s.

      Web developer 1 day

    6. 6

      Monitor

      Search Console errors.

      Marketing team monthly

    First result
    1 week
    Cost
    $0
    Owner
    Marketing team

    Smallest test

    Redirect the NMHC post today.

    Why it works

    Export the old site's URLs from the archive or analytics, add 301 redirects to the matching /news/ pages, and remove the dead "original" links.

    Redirects keep the credit from old press links and stop visitors and investors hitting error pages on the firm's best news.

    Risks and how to handle them

    • Missing old URLs

      Use a catch-all to /news for the old blog path.

    Evidence

    • Your websiteNews: 22 articles, including "Hillpointe Ranked #4 Developer and #6 Builder in 2025 NMHC Rankings" and the 2025 Great Place To Work certification (93% of employees). Four articles link to their original posts on www.hillpointe.com, and all four returned 404 when checked twice on October 22, 2026; old URLs from the previous site do not redirect.Source
  • 03

    hillpointe.com shows Pointe Grand Preserve at Gainesville as "Under Construction, Est. 2025", while its Pointe Grand page says "Coming Soon". Stale statuses make the portfolio look out of date to investors and renters.

    Medium impactLow effort First result in 1 week Marketing team

    First action

    Fix the Gainesville status.

    How to measure it

    Matching statuses

    Now
    –
    Target
    100%
    By
    1 month

    Steps

    1. 1

      Fix Gainesville

      Status and date.

      Marketing team 1 hour

    2. 2

      Compare

      All communities on both sites.

      Business Manager, Marketing and Centralized Operations 1 day

    3. 3

      One source

      Shared sheet or CMS.

      Web developer 1 week

    4. 4

      Owner

      Marketing owns updates.

      VP, Centralized Operations and Customer Experience 1 day

    5. 5

      Review

      Monthly.

      Marketing team monthly

    6. 6

      Alert

      When a status changes.

      Web developer 1 week

    First result
    1 week
    Cost
    $0
    Owner
    Marketing team

    Smallest test

    Correct Gainesville today.

    Why it works

    Feed community status, unit count and opening date to both sites from one list owned by marketing, and review it monthly.

    Consistent facts across the corporate and leasing sites build trust with both audiences.

    Risks and how to handle them

    • Two teams edit

      One owner per field.

    Evidence

    • Your websitePointe Grand Preserve at Gainesville shows "Under Construction" and "Est. 2025" on hillpointe.com, while its Pointe Grand page says "New Apartments Coming Soon to Gainesville, FL".Source
    • Your websitehillpointe.com portfolio data (October 22, 2026): 37 communities with 10,331 units in Florida, Georgia and South Carolina, 36 marked "Now Leasing". Every community's button (for example "Visit Davenport Community" on Pointe Grand Davenport, 288 units) points to the same address, the pointegrand.com homepage, not that community's page.Source
    • Pointe Grand websitepointegrand.com, the leasing brand, has a page for each community with floor plans, gallery, amenities, a tour scheduler and an application, for example /apartment-rentals/fl/orlando/davenport/pg-davenport/schedule-a-tour/. Its sitemap lists 619 URLs and 60 community pages, including Tennessee, North Carolina, Kentucky, Arizona and Colorado, plus 16 "/lp/" landing pages for upcoming communities.Source
  • 04

    In Google's mobile test the largest element is the cookie consent banner and it appears after 19 seconds, the page weighs 8.4 MB, and real visitors see layout shift of 0.25, above Google's 0.1 limit, even though real-visitor load times are fine.

    Medium impactMedium effort First result in 1 month Web developer

    First action

    Reserve fixed space for the cookie banner.

    How to measure it

    Field CLS p75

    Now
    –
    Target
    Under 0.1
    By
    2 months

    Steps

    1. 1

      Find shifts

      Elements that move.

      Web developer 1 day

    2. 2

      Reserve space

      Banner, images, embeds.

      Web developer 2 days

    3. 3

      Defer heavy scripts

      3D and maps per page.

      Web developer 1 week

    4. 4

      Compress images

      Hero and portfolio.

      Web developer 2 days

    5. 5

      Retest

      PageSpeed.

      Web developer 1 day

    6. 6

      Monitor

      Chrome UX Report monthly.

      Web developer monthly

    First result
    1 month
    Cost
    Developer time
    Owner
    Web developer

    Smallest test

    Fix the banner and retest.

    Why it works

    Reserve space for the cookie banner and other late elements, load the 3D and map scripts only where used, compress hero images, and recheck in PageSpeed and the Chrome UX Report.

    Investors and job seekers often arrive on phones; a stable page looks more professional and keeps them reading.

    Risks and how to handle them

    • Consent tool limits

      Use its fixed-position option.

    Evidence

    • Google PageSpeedMobile lab test: performance 53/100, largest contentful paint 19.2 s, with the cookie consent banner as the largest element; the homepage downloads 8.4 MB, including 2.4 MB of JavaScript. Real Chrome visitors: LCP 2.3 s and INP 79 ms (good), but layout shift 0.25 at the 75th percentile, above the 0.1 "good" limit.Source
    • Your websitehillpointe.com is a single-page app: the HTML each page sends contains a title, description and canonical tag but an empty body (<div id="root">); all text, community details and news appear only after JavaScript runs.Source
  • 05

    The site carries two investor login links, Juniper Square and an investorportal.com address. The investorportal.com address returned 404 when checked. Investors who click the wrong one hit an error page.

    Medium impactLow effort First result in 1 week Capital Markets Analyst

    First action

    Test both links and remove the dead one.

    How to measure it

    Broken login links

    Now
    –
    Target
    0
    By
    1 week

    Steps

    1. 1

      Test

      Both links.

      Capital Markets Analyst 1 hour

    2. 2

      Decide

      Current portal.

      Capital Markets Analyst 1 day

    3. 3

      Update

      Header and footer.

      Web developer 1 hour

    4. 4

      Redirect

      Old address if possible.

      Capital Markets Analyst 1 day

    5. 5

      Tell investors

      In the next letter.

      Capital Markets Analyst quarterly

    6. 6

      Check

      Monthly.

      Capital Markets Analyst monthly

    First result
    1 week
    Cost
    $0
    Owner
    Capital Markets Analyst

    Smallest test

    Test both links today.

    Why it works

    Confirm which portal is current, remove or redirect the other, and add the login to the investor contact block.

    Investors judge operations by small things; a working login is basic hygiene.

    Risks and how to handle them

    • Old portal still in use

      Keep both, clearly labelled.

    Evidence

    • Your websiteInvestor path: "Ready to Invest? Talk to our Capital Markets Team.", "Request Investor Deck" and [email protected]; the site carries two investor login links (Juniper Square and an investorportal.com address, which returned 404 on October 22, 2026).Source
    • HiringCapital Markets Analyst (posted October 9, 2026): prepares "investor marketing materials, including fund presentations, track records, and due diligence questionnaires", quarterly investor letters, and maintains "the Hillpointe Investor Portal and CRM system".Source

This quarter 11

The core plays for the next three months.

  • 06

    hillpointe.com sends each page as an empty shell; text, community details and news appear only after JavaScript runs. Search engines may render it late, and many AI assistants and link previews read the raw HTML, so they see a title and nothing else.

    High impactMedium effort First result in 1 quarter Web developer

    First action

    Test what a text-only fetch of /about returns.

    How to measure it

    Prerendered pages

    Now
    –
    Target
    100%
    By
    1 quarter

    Steps

    1. 1

      Choose approach

      Static prerender of all routes.

      Web developer 1 week

    2. 2

      Build

      Prerender at deploy.

      Web developer 1 month

    3. 3

      Structured data

      Organization, articles, communities.

      Web developer 2 weeks

    4. 4

      Test

      Text-only fetch and rich results.

      Web developer 1 week

    5. 5

      Submit

      Sitemap to Search Console.

      Marketing team 1 day

    6. 6

      Monitor

      Indexed pages and AI answers.

      Marketing team monthly

    First result
    1 quarter
    Cost
    Developer time
    Owner
    Web developer

    Smallest test

    Prerender the about page first.

    Why it works

    Prerender or server-render every route (the framework supports static generation), so each page ships its text, community facts and article body in the HTML. Add structured data for the organization, articles and apartment complexes.

    Investors, brokers, lenders and journalists increasingly ask AI tools about developers; Hillpointe's story should be readable to them.

    Risks and how to handle them

    • Build complexity

      Start with about, news and communities.

    Evidence

    • Your websitehillpointe.com is a single-page app: the HTML each page sends contains a title, description and canonical tag but an empty body (<div id="root">); all text, community details and news appear only after JavaScript runs.Source
    • Your websiteNews: 22 articles, including "Hillpointe Ranked #4 Developer and #6 Builder in 2025 NMHC Rankings" and the 2025 Great Place To Work certification (93% of employees). Four articles link to their original posts on www.hillpointe.com, and all four returned 404 when checked twice on October 22, 2026; old URLs from the previous site do not redirect.Source
    • Your websitehillpointe.com portfolio data (October 22, 2026): 37 communities with 10,331 units in Florida, Georgia and South Carolina, 36 marked "Now Leasing". Every community's button (for example "Visit Davenport Community" on Pointe Grand Davenport, 288 units) points to the same address, the pointegrand.com homepage, not that community's page.Source
  • 07

    Hillpointe says it manages 12,000+ units across 10+ states, and Pointe Grand lists 60 communities including Tennessee, North Carolina, Kentucky, Arizona and Colorado. The hillpointe.com portfolio shows 37 communities in Florida, Georgia and South Carolina.

    High impactMedium effort First result in 1 quarter Marketing team

    First action

    List all communities with stage and state.

    How to measure it

    Deck requests

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      List

      All communities and stages.

      Business Manager, Marketing and Centralized Operations 1 week

    2. 2

      Approve

      What to show publicly.

      Co-Founder & Managing Partner 1 week

    3. 3

      Add to data

      Portfolio entries.

      Web developer 1 week

    4. 4

      Stage filter

      On the map.

      Web developer 1 week

    5. 5

      Announce

      News post on growth.

      Marketing team 1 week

    6. 6

      Keep current

      Monthly.

      Marketing team monthly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Marketing team

    Smallest test

    Add the five newest states to the about page.

    Why it works

    Add the pipeline to the portfolio map with clear stages (pre-development, under construction, lease-up, stabilized), so investors, land sellers and recruits see the full scale.

    Scale and pipeline are what investors and land sellers look for, and they are already public on the leasing site.

    Risks and how to handle them

    • Sensitive deals

      Show only publicly announced projects.

    Evidence

    • Your websiteAbout and timeline: "12,000+ units under management across 10+ states"; founded 2018; Fund I closed at its $60 million hard cap; 216 units at Pointe Grand Kingsland delivered in about eight months and fully leased in six; a "slab-to-Certificate of Occupancy timeline of around nine months"; 2024 brought Top 25 NMHC rankings, "national marketing, centralized operations, and a more focused approach to reputation management" and Elite 1% ORA recognition from J Turner Research for multiple communities.Source
    • Pointe Grand websitepointegrand.com, the leasing brand, has a page for each community with floor plans, gallery, amenities, a tour scheduler and an application, for example /apartment-rentals/fl/orlando/davenport/pg-davenport/schedule-a-tour/. Its sitemap lists 619 URLs and 60 community pages, including Tennessee, North Carolina, Kentucky, Arizona and Colorado, plus 16 "/lp/" landing pages for upcoming communities.Source
    • Your websitehillpointe.com portfolio data (October 22, 2026): 37 communities with 10,331 units in Florida, Georgia and South Carolina, 36 marked "Now Leasing". Every community's button (for example "Visit Davenport Community" on Pointe Grand Davenport, 288 units) points to the same address, the pointegrand.com homepage, not that community's page.Source
  • 08

    Hillpointe opens many communities each year, and the Business Manager role prefers lease-up experience, the floating leasing team covers launches, and the call center converts inquiries to tours. The Kingsland lease-up took six months.

    High impactMedium effort First result in 1 quarter Business Manager

    First action

    Pick the next launch and set its weekly KPIs.

    How to measure it

    Lease-up time

    Now
    –
    Target
    -20%
    By
    3 quarters

    Steps

    1. 1

      Review past launches

      Leads to leases by week.

      Business Manager, Marketing and Centralized Operations 2 weeks

    2. 2

      Write playbook

      Timeline and owners.

      VP, Centralized Operations and Customer Experience 1 month

    3. 3

      KPI dashboard

      Weekly per launch.

      Business Manager, Marketing and Centralized Operations 2 weeks

    4. 4

      Train teams

      Call center and floating staff.

      National Leasing Specialist 2 weeks

    5. 5

      Run

      Next launch.

      Marketing team 1 quarter

    6. 6

      Compare

      Against past launches.

      Business Manager, Marketing and Centralized Operations quarterly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Business Manager, Marketing and Centralized Operations

    Smallest test

    Track the next launch weekly against the draft playbook.

    Why it works

    Write one launch playbook from 120 days before first move-in: interest list, pre-leasing offer, paid and social plan, call-center scripts, floating staff schedule, and weekly KPIs (leads, tours, applications, leases per week). Review each launch against it.

    Lease-up speed drives returns; a repeatable playbook turns each launch into a comparison.

    Risks and how to handle them

    • Markets differ

      Set targets per market.

    Evidence

    • HiringBusiness Manager, Marketing and Centralized Operations (Winter Park, posted August 24, 2026): the "strategic integrator and accountability partner to the Vice President, Centralized Operations and Customer Experience", who will "Maintain feedback loops between Marketing, Centralized Operations, and cross-functional teams to align demand strategy with operational readiness", "Compile performance data, trends, and insights into clear, decision-ready summaries" and "Support evaluation of new initiatives, campaigns, and process changes against agreed KPIs"; preferred: "Experience with new property activations or lease-ups."Source
    • HiringFloating Leasing Specialists (Pendergrass, GA posted October 13, 2026; Palm Coast, FL; Hardeeville, SC) cover "lease-ups, high-traffic periods, or new community launches"; Resident Experience Managers (Spartanburg, SC posted October 2, 2026; Yulee, FL) "Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates" and own renewals.Source
    • HiringCentralized leasing in Maitland, FL: National Leasing Specialists convert "inquiries into property tours" or "engaging virtual tour experiences" across phone, live chat and text, and enter every prospect in the CRM; the leasing call center pipeline also handles resident care and "reputation management responses".Source
    • Your websiteAbout and timeline: "12,000+ units under management across 10+ states"; founded 2018; Fund I closed at its $60 million hard cap; 216 units at Pointe Grand Kingsland delivered in about eight months and fully leased in six; a "slab-to-Certificate of Occupancy timeline of around nine months"; 2024 brought Top 25 NMHC rankings, "national marketing, centralized operations, and a more focused approach to reputation management" and Elite 1% ORA recognition from J Turner Research for multiple communities.Source
  • 09

    The Maitland call center turns calls, chats and texts into tours. Renters contact several communities at once, and the first to answer usually wins the tour.

    High impactMedium effort First result in 1 quarter National Leasing Specialist

    First action

    Measure current response time by channel.

    How to measure it

    Lead-to-tour rate

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Measure

      Response times.

      National Leasing Specialist 1 week

    2. 2

      Set target

      Five minutes.

      VP, Centralized Operations and Customer Experience 1 day

    3. 3

      After-hours booking

      Assistant that schedules tours.

      AI Systems Specialist 1 quarter

    4. 4

      Routing

      Hot leads first.

      National Leasing Specialist 2 weeks

    5. 5

      Scripts

      Update for speed.

      National Leasing Specialist 1 week

    6. 6

      Report

      Weekly.

      Business Manager, Marketing and Centralized Operations weekly

    First result
    1 quarter
    Cost
    Software costs
    Owner
    National Leasing Specialist

    Smallest test

    Track response times for one week.

    Why it works

    Measure time to first response by channel and hour, add an after-hours AI assistant that books tours on the community calendar, and route hot leads to a person at opening time.

    Speed to lead is one of the biggest drivers of tour rates in apartment leasing.

    Risks and how to handle them

    • Robotic replies

      Hand off to a person for questions.

    Evidence

    • HiringCentralized leasing in Maitland, FL: National Leasing Specialists convert "inquiries into property tours" or "engaging virtual tour experiences" across phone, live chat and text, and enter every prospect in the CRM; the leasing call center pipeline also handles resident care and "reputation management responses".Source
    • HiringAI Systems Specialist (posted July 28, 2026, updated October 21): builds AI workflows "that reduce manual effort, improve accuracy, and lower operating costs", connecting systems such as Sage Intacct and Entrata; "Marketing and other departments will be supported as opportunities are prioritized with leadership."Source
    • Pointe Grand websitepointegrand.com, the leasing brand, has a page for each community with floor plans, gallery, amenities, a tour scheduler and an application, for example /apartment-rentals/fl/orlando/davenport/pg-davenport/schedule-a-tour/. Its sitemap lists 619 URLs and 60 community pages, including Tennessee, North Carolina, Kentucky, Arizona and Colorado, plus 16 "/lp/" landing pages for upcoming communities.Source
  • 10

    Resident Experience Managers own renewals and resident satisfaction, and Hillpointe has J Turner ORA recognition at several communities. Every renewal saves turnover costs and a lease-up of that unit.

    High impactMedium effort First result in 2 quarters Resident Experience Manager

    First action

    Report renewal rate by community.

    How to measure it

    Renewal rate

    Now
    –
    Target
    +5 points
    By
    3 quarters

    Steps

    1. 1

      Baseline

      By community.

      Business Manager, Marketing and Centralized Operations 2 weeks

    2. 2

      Timeline

      120-day plan.

      Resident Experience Manager 1 week

    3. 3

      Offers

      Upgrades menu.

      VP, Centralized Operations and Customer Experience 2 weeks

    4. 4

      Exit reasons

      Survey.

      Resident Experience Manager 1 month

    5. 5

      Share wins

      Monthly call.

      VP, Centralized Operations and Customer Experience monthly

    6. 6

      Review

      Quarterly.

      Business Manager, Marketing and Centralized Operations quarterly

    First result
    2 quarters
    Cost
    Upgrade costs
    Owner
    Resident Experience Manager

    Smallest test

    Pilot at two communities.

    Why it works

    Start renewal conversations 120 days out, offer small upgrades instead of discounts, track reasons for leaving, and share the best community's methods across the portfolio.

    In attainable housing, keeping residents is usually cheaper than finding new ones.

    Risks and how to handle them

    • Upgrades cost too much

      Pick high-value, low-cost items.

    Evidence

    • HiringFloating Leasing Specialists (Pendergrass, GA posted October 13, 2026; Palm Coast, FL; Hardeeville, SC) cover "lease-ups, high-traffic periods, or new community launches"; Resident Experience Managers (Spartanburg, SC posted October 2, 2026; Yulee, FL) "Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates" and own renewals.Source
    • Your websiteAbout and timeline: "12,000+ units under management across 10+ states"; founded 2018; Fund I closed at its $60 million hard cap; 216 units at Pointe Grand Kingsland delivered in about eight months and fully leased in six; a "slab-to-Certificate of Occupancy timeline of around nine months"; 2024 brought Top 25 NMHC rankings, "national marketing, centralized operations, and a more focused approach to reputation management" and Elite 1% ORA recognition from J Turner Research for multiple communities.Source
    • Your websiteAffiliates page: Hillpointe Construction, KSH Engineering, Ask Logistix, HAWCS (attainable housing advocacy) and Pointe Villas, "Hillpointe's build-to-rent brand". Hillpointe Helps provides rent relief and back-to-school support for residents.Source
  • 11

    Hillpointe has invested in reputation management and earned Elite 1% ORA recognition at multiple communities, and the call center handles review responses. Those results rarely reach renters at the moment of choice.

    Medium impactLow effort First result in 1 quarter Marketing team

    First action

    List communities with ORA recognition.

    How to measure it

    Tour conversion

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      List

      Ratings by community.

      Marketing team 1 week

    2. 2

      Add widget

      Reviews on community pages.

      Web developer 2 weeks

    3. 3

      Badges

      ORA where earned.

      Marketing team 1 week

    4. 4

      Ads

      Review quotes.

      Marketing team 1 month

    5. 5

      Respond

      All reviews within 48 hours.

      National Leasing Specialist ongoing

    6. 6

      Measure

      Tours.

      Business Manager, Marketing and Centralized Operations monthly

    First result
    1 quarter
    Cost
    $0
    Owner
    Marketing team

    Smallest test

    Add reviews to one community page.

    Why it works

    Show each community's rating and a few recent reviews on its Pointe Grand page, add the ORA badge where earned, and use top reviews in social and paid ads.

    Renters trust other renters, and strong ratings lift tour bookings.

    Risks and how to handle them

    • Weak communities

      Fix service first.

    Evidence

    • Your websiteAbout and timeline: "12,000+ units under management across 10+ states"; founded 2018; Fund I closed at its $60 million hard cap; 216 units at Pointe Grand Kingsland delivered in about eight months and fully leased in six; a "slab-to-Certificate of Occupancy timeline of around nine months"; 2024 brought Top 25 NMHC rankings, "national marketing, centralized operations, and a more focused approach to reputation management" and Elite 1% ORA recognition from J Turner Research for multiple communities.Source
    • HiringCentralized leasing in Maitland, FL: National Leasing Specialists convert "inquiries into property tours" or "engaging virtual tour experiences" across phone, live chat and text, and enter every prospect in the CRM; the leasing call center pipeline also handles resident care and "reputation management responses".Source
    • Pointe Grand websitepointegrand.com, the leasing brand, has a page for each community with floor plans, gallery, amenities, a tour scheduler and an application, for example /apartment-rentals/fl/orlando/davenport/pg-davenport/schedule-a-tour/. Its sitemap lists 619 URLs and 60 community pages, including Tennessee, North Carolina, Kentucky, Arizona and Colorado, plus 16 "/lp/" landing pages for upcoming communities.Source
  • 12

    Communities are built for the local workforce, from Davenport to Port Wentworth. Large employers nearby (hospitals, distribution centers, school districts) need housing for their staff.

    Medium impactMedium effort First result in 1 quarter Marketing team

    First action

    List the three largest employers near five communities.

    How to measure it

    Employer-partner leases

    Now
    –
    Target
    20 a month
    By
    3 quarters

    Steps

    1. 1

      List employers

      Five markets.

      Marketing team 2 weeks

    2. 2

      Design offer

      Fee waiver or move-in perk.

      VP, Centralized Operations and Customer Experience 1 week

    3. 3

      Pitch

      HR teams.

      Resident Experience Manager 1 month

    4. 4

      Pages

      Per employer.

      Web developer 2 weeks

    5. 5

      Track

      Codes in CRM.

      National Leasing Specialist ongoing

    6. 6

      Expand

      More markets.

      Marketing team quarterly

    First result
    1 quarter
    Cost
    Offer costs
    Owner
    Marketing team

    Smallest test

    Sign one employer in one market.

    Why it works

    Partner with two or three employers per market: a landing page with an employee offer, a link in their onboarding, and a referral code tracked in the CRM.

    Employer partnerships bring steady, qualified renters and fit the attainable-housing mission.

    Risks and how to handle them

    • Fair housing

      Make offers available to everyone and have counsel review.

    Evidence

    • Your websitehillpointe.com portfolio data (October 22, 2026): 37 communities with 10,331 units in Florida, Georgia and South Carolina, 36 marked "Now Leasing". Every community's button (for example "Visit Davenport Community" on Pointe Grand Davenport, 288 units) points to the same address, the pointegrand.com homepage, not that community's page.Source
    • Pointe Grand websitepointegrand.com, the leasing brand, has a page for each community with floor plans, gallery, amenities, a tour scheduler and an application, for example /apartment-rentals/fl/orlando/davenport/pg-davenport/schedule-a-tour/. Its sitemap lists 619 URLs and 60 community pages, including Tennessee, North Carolina, Kentucky, Arizona and Colorado, plus 16 "/lp/" landing pages for upcoming communities.Source
    • Your websiteAffiliates page: Hillpointe Construction, KSH Engineering, Ask Logistix, HAWCS (attainable housing advocacy) and Pointe Villas, "Hillpointe's build-to-rent brand". Hillpointe Helps provides rent relief and back-to-school support for residents.Source
  • 13

    The AI Systems Specialist will support marketing "as opportunities are prioritized", and the Business Manager must compile decision-ready summaries. Pulling leads, tours and leases from the property and CRM systems each week is manual.

    High impactMedium effort First result in 2 quarters AI Systems Specialist

    First action

    Define the ten metrics in the brief.

    How to measure it

    Reporting hours saved

    Now
    –
    Target
    6 a week
    By
    2 quarters

    Steps

    1. 1

      Metrics

      Ten per community.

      Business Manager, Marketing and Centralized Operations 1 week

    2. 2

      Data access

      Property and CRM systems.

      AI Systems Specialist 1 month

    3. 3

      Build

      Draft brief.

      AI Systems Specialist 1 month

    4. 4

      Review

      Human check.

      Business Manager, Marketing and Centralized Operations weekly

    5. 5

      Refine

      Based on feedback.

      AI Systems Specialist 1 month

    6. 6

      Extend

      To launches.

      AI Systems Specialist quarterly

    First result
    2 quarters
    Cost
    Build time
    Owner
    AI Systems Specialist

    Smallest test

    Build the brief for five communities.

    Why it works

    Build a weekly brief that pulls data by community, flags those behind plan, and drafts the summary for leadership review, with a person checking before it is sent.

    It saves hours each week and focuses meetings on the communities that need help.

    Risks and how to handle them

    • Wrong numbers

      Validate against source reports.

    Evidence

    • HiringAI Systems Specialist (posted July 28, 2026, updated October 21): builds AI workflows "that reduce manual effort, improve accuracy, and lower operating costs", connecting systems such as Sage Intacct and Entrata; "Marketing and other departments will be supported as opportunities are prioritized with leadership."Source
    • HiringBusiness Manager, Marketing and Centralized Operations (Winter Park, posted August 24, 2026): the "strategic integrator and accountability partner to the Vice President, Centralized Operations and Customer Experience", who will "Maintain feedback loops between Marketing, Centralized Operations, and cross-functional teams to align demand strategy with operational readiness", "Compile performance data, trends, and insights into clear, decision-ready summaries" and "Support evaluation of new initiatives, campaigns, and process changes against agreed KPIs"; preferred: "Experience with new property activations or lease-ups."Source
    • HiringCentralized leasing in Maitland, FL: National Leasing Specialists convert "inquiries into property tours" or "engaging virtual tour experiences" across phone, live chat and text, and enter every prospect in the CRM; the leasing call center pipeline also handles resident care and "reputation management responses".Source
  • 14

    Hillpointe's case for investors is speed and control: about nine months slab to certificate of occupancy, Kingsland leased in six months, Fund I closed at its hard cap. The Capital Markets Analyst prepares track records and DDQs. The site has a "Request Investor Deck" button but no public proof page.

    Medium impactMedium effort First result in 1 quarter Capital Markets Analyst

    First action

    Pick six approved metrics.

    How to measure it

    Deck requests

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Pick metrics

      Six approved numbers.

      Capital Markets Analyst 1 week

    2. 2

      Compliance review

      With counsel.

      Capital Markets Analyst 2 weeks

    3. 3

      Write page

      Short and factual.

      Marketing team 1 week

    4. 4

      Publish

      Link from approach.

      Web developer 1 day

    5. 5

      Track

      Requests.

      Capital Markets Analyst monthly

    6. 6

      Update

      Quarterly.

      Capital Markets Analyst quarterly

    First result
    1 quarter
    Cost
    $0
    Owner
    Capital Markets Analyst

    Smallest test

    Draft the page for counsel.

    Why it works

    Publish a page with approved highlights: fund history, units delivered, average build time, lease-up times and rankings, with the deck request below.

    Prospective investors research before asking for a deck; public proof makes the request more likely.

    Risks and how to handle them

    • Securities rules

      Counsel approves every claim and disclaimer.

    Evidence

    • Your websiteAbout and timeline: "12,000+ units under management across 10+ states"; founded 2018; Fund I closed at its $60 million hard cap; 216 units at Pointe Grand Kingsland delivered in about eight months and fully leased in six; a "slab-to-Certificate of Occupancy timeline of around nine months"; 2024 brought Top 25 NMHC rankings, "national marketing, centralized operations, and a more focused approach to reputation management" and Elite 1% ORA recognition from J Turner Research for multiple communities.Source
    • HiringCapital Markets Analyst (posted October 9, 2026): prepares "investor marketing materials, including fund presentations, track records, and due diligence questionnaires", quarterly investor letters, and maintains "the Hillpointe Investor Portal and CRM system".Source
    • Your websiteInvestor path: "Ready to Invest? Talk to our Capital Markets Team.", "Request Investor Deck" and [email protected]; the site carries two investor login links (Juniper Square and an investorportal.com address, which returned 404 on October 22, 2026).Source
    • Your websiteNews: 22 articles, including "Hillpointe Ranked #4 Developer and #6 Builder in 2025 NMHC Rankings" and the 2025 Great Place To Work certification (93% of employees). Four articles link to their original posts on www.hillpointe.com, and all four returned 404 when checked twice on October 22, 2026; old URLs from the previous site do not redirect.Source
  • 15

    The newsroom has 22 articles, with company news strongest around openings and rankings. With dozens of communities in progress, there is news every month.

    Medium impactLow effort First result in 1 quarter Marketing team

    First action

    Plan six months of posts.

    How to measure it

    Posts

    Now
    –
    Target
    1 a month
    By
    2 quarters

    Steps

    1. 1

      Plan

      Six months.

      Marketing team 1 week

    2. 2

      Gather

      Photos from sites.

      Resident Experience Manager monthly

    3. 3

      Write

      Short posts.

      Marketing team monthly

    4. 4

      Share

      Social channels.

      Marketing team monthly

    5. 5

      Pitch

      Local press.

      Marketing team monthly

    6. 6

      Review

      Reach.

      Business Manager, Marketing and Centralized Operations quarterly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Marketing team

    Smallest test

    Publish the next opening as a post.

    Why it works

    Publish one post a month about a construction start, opening or resident story, and share it to LinkedIn, Facebook and Instagram, with a link to the community's leasing page.

    Steady news keeps Hillpointe visible to investors, recruits and local press.

    Risks and how to handle them

    • Thin posts

      One clear fact per post.

    Evidence

    • Your websiteNews: 22 articles, including "Hillpointe Ranked #4 Developer and #6 Builder in 2025 NMHC Rankings" and the 2025 Great Place To Work certification (93% of employees). Four articles link to their original posts on www.hillpointe.com, and all four returned 404 when checked twice on October 22, 2026; old URLs from the previous site do not redirect.Source
    • Your websitehillpointe.com portfolio data (October 22, 2026): 37 communities with 10,331 units in Florida, Georgia and South Carolina, 36 marked "Now Leasing". Every community's button (for example "Visit Davenport Community" on Pointe Grand Davenport, 288 units) points to the same address, the pointegrand.com homepage, not that community's page.Source
    • Your websiteAffiliates page: Hillpointe Construction, KSH Engineering, Ask Logistix, HAWCS (attainable housing advocacy) and Pointe Villas, "Hillpointe's build-to-rent brand". Hillpointe Helps provides rent relief and back-to-school support for residents.Source
  • 16

    Pointe Grand has 16 landing pages for upcoming communities, and Floating Leasing Specialists are hired for launches. An interest list built before opening makes the first months of lease-up faster.

    Medium impactMedium effort First result in 2 quarters Marketing team

    First action

    Add a form to the Gainesville page.

    How to measure it

    Sign-ups

    Now
    –
    Target
    300 per community
    By
    2 quarters

    Steps

    1. 1

      Forms

      All upcoming pages.

      Web developer 1 week

    2. 2

      Pricing

      Expected range.

      VP, Centralized Operations and Customer Experience 1 week

    3. 3

      Ads

      Local, six months out.

      Marketing team ongoing

    4. 4

      Nurture

      Monthly updates.

      Marketing team monthly

    5. 5

      Preview tours

      For the list.

      Floating Leasing Specialist per launch

    6. 6

      Measure

      Leases from list.

      Business Manager, Marketing and Centralized Operations per launch

    First result
    2 quarters
    Cost
    Ad budget
    Owner
    Marketing team

    Smallest test

    Add one form this week.

    Why it works

    Add an interest form and expected pricing to each upcoming page, run local ads six months before opening, and invite the list to preview tours.

    Pre-leasing reduces the cost and time of each lease-up.

    Risks and how to handle them

    • Delays

      Update the list promptly.

    Evidence

    • Pointe Grand websitepointegrand.com, the leasing brand, has a page for each community with floor plans, gallery, amenities, a tour scheduler and an application, for example /apartment-rentals/fl/orlando/davenport/pg-davenport/schedule-a-tour/. Its sitemap lists 619 URLs and 60 community pages, including Tennessee, North Carolina, Kentucky, Arizona and Colorado, plus 16 "/lp/" landing pages for upcoming communities.Source
    • HiringFloating Leasing Specialists (Pendergrass, GA posted October 13, 2026; Palm Coast, FL; Hardeeville, SC) cover "lease-ups, high-traffic periods, or new community launches"; Resident Experience Managers (Spartanburg, SC posted October 2, 2026; Yulee, FL) "Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates" and own renewals.Source
    • Your websitePointe Grand Preserve at Gainesville shows "Under Construction" and "Est. 2025" on hillpointe.com, while its Pointe Grand page says "New Apartments Coming Soon to Gainesville, FL".Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    Renters meet three brands (Hillpointe, Pointe Grand, Pointe Villas) across two sites, a call center and onsite teams. Data and links between them are thin, as the community buttons show.

    High impactHigh effort First result in 3 quarters VP

    First action

    Map today's journey with the call center.

    How to measure it

    Lead-to-lease rate

    Now
    –
    Target
    +20%
    By
    4 quarters

    Steps

    1. 1

      Map

      Every step.

      Business Manager, Marketing and Centralized Operations 1 month

    2. 2

      Tag sources

      Across sites.

      Web developer 1 month

    3. 3

      Connect CRM

      Single lead record.

      AI Systems Specialist 1 quarter

    4. 4

      Dashboard

      By step.

      Business Manager, Marketing and Centralized Operations 1 month

    5. 5

      Fix gaps

      Top three.

      VP, Centralized Operations and Customer Experience 1 quarter

    6. 6

      Review

      Quarterly.

      VP, Centralized Operations and Customer Experience quarterly

    First result
    3 quarters
    Cost
    Systems work
    Owner
    VP, Centralized Operations and Customer Experience

    Smallest test

    Map one community's journey.

    Why it works

    Map the journey from first search to renewal, connect the sites and CRM so every lead carries its source, and measure conversion by step across the portfolio.

    A connected journey shows where leads are lost and lets marketing spend where it works.

    Risks and how to handle them

    • Too broad

      Start with tours and applications.

    Evidence

    • Your websitehillpointe.com portfolio data (October 22, 2026): 37 communities with 10,331 units in Florida, Georgia and South Carolina, 36 marked "Now Leasing". Every community's button (for example "Visit Davenport Community" on Pointe Grand Davenport, 288 units) points to the same address, the pointegrand.com homepage, not that community's page.Source
    • Pointe Grand websitepointegrand.com, the leasing brand, has a page for each community with floor plans, gallery, amenities, a tour scheduler and an application, for example /apartment-rentals/fl/orlando/davenport/pg-davenport/schedule-a-tour/. Its sitemap lists 619 URLs and 60 community pages, including Tennessee, North Carolina, Kentucky, Arizona and Colorado, plus 16 "/lp/" landing pages for upcoming communities.Source
    • HiringCentralized leasing in Maitland, FL: National Leasing Specialists convert "inquiries into property tours" or "engaging virtual tour experiences" across phone, live chat and text, and enter every prospect in the CRM; the leasing call center pipeline also handles resident care and "reputation management responses".Source
    • HiringBusiness Manager, Marketing and Centralized Operations (Winter Park, posted August 24, 2026): the "strategic integrator and accountability partner to the Vice President, Centralized Operations and Customer Experience", who will "Maintain feedback loops between Marketing, Centralized Operations, and cross-functional teams to align demand strategy with operational readiness", "Compile performance data, trends, and insights into clear, decision-ready summaries" and "Support evaluation of new initiatives, campaigns, and process changes against agreed KPIs"; preferred: "Experience with new property activations or lease-ups."Source
  • 18

    Hillpointe writes about why attainable housing is structural, not cyclical, and launched HAWCS for advocacy. It has data from 12,000+ units on what working families pay and need.

    High impactHigh effort First result in 4 quarters Co Founder & Managing Partner

    First action

    Pick five questions the report answers.

    How to measure it

    Mentions

    Now
    –
    Target
    20 per report
    By
    1 year

    Steps

    1. 1

      Questions

      Five.

      Co-Founder & Managing Partner 2 weeks

    2. 2

      Data

      Anonymized portfolio.

      Business Manager, Marketing and Centralized Operations 2 months

    3. 3

      Write

      Report.

      Marketing team 1 month

    4. 4

      Review

      Legal and privacy.

      Co-Founder & Managing Partner 1 month

    5. 5

      Launch

      With HAWCS.

      Marketing team 1 month

    6. 6

      Repeat

      Yearly.

      Marketing team yearly

    First result
    4 quarters
    Cost
    Analyst time
    Owner
    Co Founder & Managing Partner

    Smallest test

    Publish one chart on LinkedIn.

    Why it works

    Publish an annual attainable-housing report: rents vs local wages, resident occupations, lease-up speed, using anonymized portfolio data. Launch with HAWCS and present at industry events.

    Original data earns press, investor attention and policy influence.

    Risks and how to handle them

    • Data privacy

      Aggregate and suppress small groups.

    Evidence

    • Your websiteAbout and timeline: "12,000+ units under management across 10+ states"; founded 2018; Fund I closed at its $60 million hard cap; 216 units at Pointe Grand Kingsland delivered in about eight months and fully leased in six; a "slab-to-Certificate of Occupancy timeline of around nine months"; 2024 brought Top 25 NMHC rankings, "national marketing, centralized operations, and a more focused approach to reputation management" and Elite 1% ORA recognition from J Turner Research for multiple communities.Source
    • Your websiteAffiliates page: Hillpointe Construction, KSH Engineering, Ask Logistix, HAWCS (attainable housing advocacy) and Pointe Villas, "Hillpointe's build-to-rent brand". Hillpointe Helps provides rent relief and back-to-school support for residents.Source
    • Your websiteNews: 22 articles, including "Hillpointe Ranked #4 Developer and #6 Builder in 2025 NMHC Rankings" and the 2025 Great Place To Work certification (93% of employees). Four articles link to their original posts on www.hillpointe.com, and all four returned 404 when checked twice on October 22, 2026; old URLs from the previous site do not redirect.Source
  • 19

    Hillpointe controls land acquisition directly and lists a land contact. Brokers and owners need to know what sites Hillpointe buys.

    Medium impactHigh effort First result in 3 quarters Co Founder & Managing Partner

    First action

    Write the buy box.

    How to measure it

    Submissions

    Now
    –
    Target
    20 a month
    By
    3 quarters

    Steps

    1. 1

      Buy box

      Criteria.

      Co-Founder & Managing Partner 1 week

    2. 2

      Page

      With form.

      Web developer 1 week

    3. 3

      Promote

      Broker emails.

      Marketing team monthly

    4. 4

      Respond

      One week.

      Co-Founder & Managing Partner ongoing

    5. 5

      Track

      Deals sourced.

      Business Manager, Marketing and Centralized Operations quarterly

    6. 6

      Refine

      Criteria.

      Co-Founder & Managing Partner quarterly

    First result
    3 quarters
    Cost
    $0
    Owner
    Co Founder & Managing Partner

    Smallest test

    Email the buy box to 20 brokers.

    Why it works

    Publish clear buy criteria (acreage, zoning, markets, timing), a simple submission form, and a promise to respond within a week.

    More qualified sites at lower cost support the speed advantage.

    Risks and how to handle them

    • Noise

      Require key fields.

    Evidence

    • Your websiteAbout and timeline: "12,000+ units under management across 10+ states"; founded 2018; Fund I closed at its $60 million hard cap; 216 units at Pointe Grand Kingsland delivered in about eight months and fully leased in six; a "slab-to-Certificate of Occupancy timeline of around nine months"; 2024 brought Top 25 NMHC rankings, "national marketing, centralized operations, and a more focused approach to reputation management" and Elite 1% ORA recognition from J Turner Research for multiple communities.Source
    • Your websitehillpointe.com portfolio data (October 22, 2026): 37 communities with 10,331 units in Florida, Georgia and South Carolina, 36 marked "Now Leasing". Every community's button (for example "Visit Davenport Community" on Pointe Grand Davenport, 288 units) points to the same address, the pointegrand.com homepage, not that community's page.Source
    • Pointe Grand websitepointegrand.com, the leasing brand, has a page for each community with floor plans, gallery, amenities, a tour scheduler and an application, for example /apartment-rentals/fl/orlando/davenport/pg-davenport/schedule-a-tour/. Its sitemap lists 619 URLs and 60 community pages, including Tennessee, North Carolina, Kentucky, Arizona and Colorado, plus 16 "/lp/" landing pages for upcoming communities.Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    Hillpointe Helps offers rent relief and back-to-school support, but residents may not know it exists until a crisis.

    Medium impactLow effort First result in 2 quarters Resident Experience Manager

    First action

    Add a line to the move-in pack.

    How to measure it

    Awareness

    Now
    –
    Target
    70%
    By
    2 quarters

    Steps

    1. 1

      Move-in pack

      One page.

      Resident Experience Manager 1 week

    2. 2

      App

      Short note.

      Marketing team 1 week

    3. 3

      Stories

      Quarterly.

      Marketing team quarterly

    4. 4

      Survey

      Awareness.

      Resident Experience Manager quarterly

    5. 5

      Track

      Renewals.

      Business Manager, Marketing and Centralized Operations quarterly

    6. 6

      Share

      Investor letter.

      Capital Markets Analyst quarterly

    First result
    2 quarters
    Cost
    $0
    Owner
    Resident Experience Manager

    Smallest test

    Add it to move-in packs.

    Why it works

    Mention it in move-in packs and resident apps, share stories, and track its effect on renewals.

    Visible care builds loyalty and good reviews.

    Risks and how to handle them

    • Demand spike

      Set clear rules.

    Evidence

    • Your websiteAffiliates page: Hillpointe Construction, KSH Engineering, Ask Logistix, HAWCS (attainable housing advocacy) and Pointe Villas, "Hillpointe's build-to-rent brand". Hillpointe Helps provides rent relief and back-to-school support for residents.Source
    • HiringFloating Leasing Specialists (Pendergrass, GA posted October 13, 2026; Palm Coast, FL; Hardeeville, SC) cover "lease-ups, high-traffic periods, or new community launches"; Resident Experience Managers (Spartanburg, SC posted October 2, 2026; Yulee, FL) "Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates" and own renewals.Source
  • 21

    Hillpointe hires leasing, maintenance and resident experience staff at many communities, and Floating Leasing Specialists get free rent. Residents are local, know the community and may want those jobs.

    Medium impactLow effort First result in 1 quarter Marketing team

    First action

    Post roles at five communities.

    How to measure it

    Resident hires

    Now
    –
    Target
    10 a year
    By
    3 quarters

    Steps

    1. 1

      Pick roles

      Onsite.

      Resident Experience Manager 1 week

    2. 2

      Post

      App and lobby.

      Marketing team 1 week

    3. 3

      Referral bonus

      Set amount.

      VP, Centralized Operations and Customer Experience 1 week

    4. 4

      Track

      Applicants.

      Resident Experience Manager monthly

    5. 5

      Promote perk

      Free rent in ads.

      Marketing team 1 week

    6. 6

      Review

      Quarterly.

      Business Manager, Marketing and Centralized Operations quarterly

    First result
    1 quarter
    Cost
    Referral bonuses
    Owner
    Marketing team

    Smallest test

    Post one role at one community.

    Why it works

    Post open roles in each community's resident app and lobby, with a referral bonus, and promote the free-rent perk in job ads.

    Local hires fill faster and stay longer.

    Risks and how to handle them

    • Privacy

      Keep resident and employee data separate.

    Evidence

    • HiringFloating Leasing Specialists (Pendergrass, GA posted October 13, 2026; Palm Coast, FL; Hardeeville, SC) cover "lease-ups, high-traffic periods, or new community launches"; Resident Experience Managers (Spartanburg, SC posted October 2, 2026; Yulee, FL) "Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates" and own renewals.Source
    • HiringCentralized leasing in Maitland, FL: National Leasing Specialists convert "inquiries into property tours" or "engaging virtual tour experiences" across phone, live chat and text, and enter every prospect in the CRM; the leasing call center pipeline also handles resident care and "reputation management responses".Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Hillpointe did not commission, review or endorse it, and Programmable is not affiliated with Hillpointe. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Hillpointe runs its business.

Something wrong, or do you represent Hillpointe? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 305 ideas

    Fix community links, old news URLs, statuses, layout shift and the investor login.

  2. Days 31 to 6013 ideas

    Prerendering, full portfolio, lease-up playbook, lead response, renewals, reviews, employers, the KPI brief, the track record, news cadence and interest lists; Hillpointe Helps and resident hiring.

  3. Days 61 to 903 ideas

    Start the connected renter journey, the attainable-housing report and the land-seller page.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value new, resort-style amenities at attainable prices. The most cited problem: finding the right community quickly.

  • Pet-friendly communities
  • Waiting for replies
  • In their words: “attainable”

Market

Competitive landscape

3 competitors compared: Wood Partners, Davis Development and Mill Creek Residential.

  • Gap to exploit: Attainable new-build rentals for the local workforce
  • Wood Partners: Less focus on attainable rents
  • Davis Development: Upscale focus

Hiring signals

Hillpointe is centralizing how it fills and keeps its communities.

  • Business Manager, Marketing and Centralized Operations: Align demand strategy with operational readiness; lease-ups. Ideas 1, 8, 13.
  • National Leasing Specialist: Centralized call center converting inquiries to tours. Ideas 9, 11.
  • Floating Leasing Specialist: Lease-ups and new community launches. Ideas 8, 16.

From the team that wrote this playbook

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  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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