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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 11
  • Big bets · 3
  • Wildcards · 1
  • How we can help
Generated Oct 26, 2026
  1. Programmable
  2. Playbooks
  3. Industrious
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growth playbook · Oct 26, 2026

industriousoffice.com (opens in a new tab)

Industrious growth playbook

Diagnosis

Industrious is adding 100+ locations this year and hiring across sales, member experience, enterprise solutions and growth engineering to fill them. Its strongest assets are its hospitality reputation, a 4.9-rated app and CBRE's reach.

The gaps are on the website: location pages arrive empty to crawlers, market pages lack prices and local reviews, European cities lack pages, and Managed by Industrious has no page of its own. This playbook fixes those first, then builds pre-opening demand, broker and tenant channels, and bookings through AI assistants.

Growth Score

7/10

Biggest Opportunity

Make every location readable and bookable online, so the 100+ new locations fill from search, AI assistants and brokers before they open.

Biggest Risk

WeWork, IWG brands and Mindspace compete in the same cities, and fast expansion can leave new locations below target occupancy.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Put the address, photos and prices into the HTML of all 237 location pages, so search and AI assistants can see them

    Fetch one location page with curl and list what is missing from the HTML.

    High impact First result in 1 month
  2. 2

    Answer "How much does it cost?" on every market page, with a real starting price

    Write the Austin answers with the regional sales team.

    High impact First result in 1 month
  3. 3

    Show local reviews on each market page instead of the same five everywhere

    Collect three Austin quotes this week.

    Medium impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 10Fill-ins · 6Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Industrious is adding 100+ locations this year and hiring sales and member-experience staff in a dozen cities to fill them. But every location page reaches crawlers as an empty shell: about 140 words of menu and footer, a "Loading ..." label, no heading, no address, no amenities and no prices. The details appear only after a script runs. The 1,652 meeting-room pages and the /locations search page work the same way. Your robots.txt invites the AI assistant crawlers in, and most of them never run that script, so when someone asks an assistant for "a private office near Willis Tower" or "coworking in Berlin-Mitte", it has nothing about the actual building to quote. The market pages (/m/london) are already built server-side, so the fix is already in your own code.

    High impactMedium effort First result in 1 month Senior Backend Engineer

    First action

    Fetch one location page with curl and list what is missing from the HTML.

    How to measure it

    Tour requests from location pages

    Now
    –
    Target
    +25%
    By
    90 days

    Steps

    1. 1

      Confirm the gap

      Fetch ten location pages without JavaScript and record what is visible.

      Senior Backend Engineer, Growth Engineering 1 hour

    2. 2

      Reuse the market-page pattern

      Move location data fetching to the server, as /m/ pages already do.

      Senior Backend Engineer, Growth Engineering 1 week

    3. 3

      Add structured data

      LocalBusiness with address, geo, hours, phone and images.

      Senior Backend Engineer, Growth Engineering 2 days

    4. 4

      Add internal links

      Market page, nearby locations and meeting rooms on each page.

      Growth Engineering Manager 2 days

    5. 5

      Extend to meeting rooms

      Capacity, rate and equipment in the HTML of 1,652 pages.

      Senior Backend Engineer, Growth Engineering 1 week

    6. 6

      Verify

      URL inspection and a plain fetch for 20 sample pages.

      Growth Engineering Manager 2 days

    7. 7

      Tell sales

      Share the new page links with regional sales and Member Experience Managers.

      Assistant Regional Sales Manager 1 day

    8. 8

      Measure

      Impressions, AI-referral visits and tour requests per location.

      Growth Engineering Manager monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior Backend Engineer, Growth Engineering

    Smallest test

    Server-render the ten newest locations first and compare their tour requests with the rest.

    Why it works

    Render each location page on the server, the way the market pages are: H1 with the building name, full address, neighbourhood, transit, photos with alt text, workspace types, amenities, opening date for new sites, "from" prices or the special offer, and a "Book a tour" button. Add LocalBusiness (or Place) structured data with address, geo, opening hours and phone, and link each page to its market and nearby locations. Do the same for meeting-room pages (capacity, hourly rate, equipment). Check the result with a plain HTML fetch and Search Console's URL inspection.

    Search engines and AI assistants recommend what they can read. The location page is where a buyer who searched an address or a building decides to book a tour, and new locations need that traffic before they open.

    Ready to use

    ChecklistLocation page HTML checklist

    [ ] H1 with building name and city
    [ ] Full address, neighbourhood and transit
    [ ] Photos with descriptive alt text
    [ ] Workspace types and amenities
    [ ] "From" price or current offer
    [ ] Opening date for new locations
    [ ] LocalBusiness structured data (address, geo, hours, phone)
    [ ] Links to market page and nearby locations
    [ ] "Book a tour" in the HTML, not only in a script

    Risks and how to handle them

    • Slower first byte on 1,900 pages

      Cache rendered pages at the edge and revalidate when inventory changes.

    • Live availability changes

      Keep prices and availability in a client-side widget; render the stable facts on the server.

    Evidence

    • Your websiteLocation pages (checked twice on October 23, 2026, ten pages across Chicago, Miami, New York, Boston, London, Plano and Berlin): the page HTML has a good title and description (e.g. "BEAM | Berlin | Coworking & Private Offices") but the body is only about 140 words of navigation and footer, a "Loading ..." label and the line "The best workplace and member experience, period." There is no H1, no address, no photos, no amenities, no prices and only Organization structured data; the location details arrive later by script. The sitemap lists 237 location pages and 1,652 meeting-room pages built the same way, and the /locations search page is also script-only.Source
    • Your websiteMarket pages are built differently: /m/london arrives as about 1,400 words with nine addresses and phone numbers. The sitemap has 38 market pages and 120 product pages (office space, coworking, virtual offices, meeting rooms), but the product pages cover only 29 US markets plus the US. There is no market page for Berlin, Amsterdam or Frankfurt, although each has Industrious locations (BEAM in Berlin, Herengracht 206-216 in Amsterdam, Neue Mainzer Strasse in Frankfurt): /m/berlin returns 404 (checked twice). Boulder and Kansas City have product pages but no market page.Source
    • Your websiterobots.txt explicitly allows the major AI assistant crawlers (with separate blocks for each) as well as Googlebot and Bingbot. Most AI crawlers read the page HTML without running scripts.Source
    • HiringSenior Backend Engineer (posted September 11, 2026): "Industrious's Growth Engineering team owns every customer-facing surface we build: the member portal, the mobile app, the public site, for a member base growing alongside 100+ new locations this year." The role will "Push our site's performance and reliability forward", expand "our member credit system so members can book new locations", own reservation-based access, and "Design and build AI agentic systems, agents, MCP servers".Source
    • HiringAssistant Regional Sales Manager (Los Angeles, posted September 8, 2026): "responsible for driving occupancy and revenue growth"; "With qualified leads provided by our business development team, our partners at CBRE, and our third-party listing brokers"; in-person and virtual tours; "We're about to open a new location next month and we still need a big push to hit our opening occupancy target"; an event "for local business leaders to raise awareness about Industrious"; success includes renewals, "NPS score and Referrals" and "Hitting occupancy targets for new locations ahead of schedule".Source
  • 02

    The Austin office-space page asks "How much does it cost to rent an office space in Austin?" and the answer is empty in the page; the template says prices vary and sends people to a form or chat, and no solutions page shows a price. Price is the first question a small team asks, and competitors answer it.

    High impactLow effort First result in 1 month Growth Engineering Manager

    First action

    Write the Austin answers with the regional sales team.

    How to measure it

    Inquiry rate on product pages

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Agree price bands

      One "from" figure per city and product.

      Assistant Regional Sales Manager 2 days

    2. 2

      Write answers

      Eight answers per city from a shared template.

      Growth Engineering Manager 3 days

    3. 3

      Render in HTML

      Answers and FAQ structured data on the server.

      Senior Backend Engineer, Growth Engineering 2 days

    4. 4

      Review

      Regional sales checks each city.

      Assistant Regional Sales Manager 2 days

    5. 5

      Publish

      All 120 product pages.

      Growth Engineering Manager 1 day

    6. 6

      Measure

      Inquiry rate and search click-through.

      Growth Engineering Manager monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Growth Engineering Manager

    Smallest test

    Publish the Austin answers and compare inquiries for four weeks.

    Why it works

    Fill the eight FAQ answers on each of the 120 product pages with city-specific facts: a "from" price per desk or office, day-pass and meeting-room rates, term lengths (1-36 months) and what is included. Render them in the HTML and add FAQ structured data. Keep the inquiry form beside the answer.

    A starting price filters in buyers who can afford premium space and earns the clicks that empty answers lose.

    Risks and how to handle them

    • Prices change

      Use "from" prices and review monthly.

    Evidence

    • Your websiteThe Austin office-space page lists four locations, each marked "special offer" with an "Inquire" button, but the "What Our Members Say" block shows the same five reviews used on the homepage and other market pages (about 50 S. 16th, Industrious Seaport and Broadway Plaza in Walnut Creek). Its eight FAQs, starting with "How much does it cost to rent an office space in Austin?", have empty answers in the page HTML; the answer template says prices vary and asks visitors to "contact us via form or chat". No FAQ structured data.Source
    • Your websitePrivate Offices page: "Blazing-fast Wi-Fi at 300/300 Mbps (3x the industry norm)", "Enterprise-grade network security (SOC 2, ISO, HIPAA)", "1-36 month term lengths", "250+ locations worldwide", a "Global Access add-on", member stories (Scream Truck, Mo News) and no prices anywhere on the solutions pages.Source
    • HiringAssistant Regional Sales Manager (Los Angeles, posted September 8, 2026): "responsible for driving occupancy and revenue growth"; "With qualified leads provided by our business development team, our partners at CBRE, and our third-party listing brokers"; in-person and virtual tours; "We're about to open a new location next month and we still need a big push to hit our opening occupancy target"; an event "for local business leaders to raise awareness about Industrious"; success includes renewals, "NPS score and Referrals" and "Hitting occupancy targets for new locations ahead of schedule".Source
  • 03

    Every market page shows the same five reviews, about Philadelphia, Seaport and Walnut Creek, so the Austin page quotes members from other cities. Industrious has one of the highest-rated apps in the category (4.9 from 1,821 ratings) and on-site managers in every city who know which members love the space.

    Medium impactLow effort First result in 1 month Member Experience Manager

    First action

    Collect three Austin quotes this week.

    How to measure it

    Market-page inquiry rate

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Ask managers

      Three member quotes per city with consent.

      Member Experience Manager 1 week

    2. 2

      Tag by location

      City and building on each quote.

      Growth Engineering Manager 1 day

    3. 3

      Build the block

      Filter reviews by market and location.

      Senior Backend Engineer, Growth Engineering 3 days

    4. 4

      Add the app rating

      Live App Store rating.

      Senior Backend Engineer, Growth Engineering 1 day

    5. 5

      Publish

      Top ten markets first.

      Growth Engineering Manager 1 week

    6. 6

      Refresh

      New quotes each quarter.

      Member Experience Manager quarterly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Member Experience Manager

    Smallest test

    Replace the Austin reviews and compare.

    Why it works

    Ask each Member Experience Manager for three short quotes from members at their locations, with permission. Show reviews from that city on its market and product pages, and from that building on its location page, plus the app rating.

    Buyers trust people who work where they will work, and local names and buildings make the review believable.

    Risks and how to handle them

    • Members decline to be named

      Use first name and company type.

    Evidence

    • Your websiteThe Austin office-space page lists four locations, each marked "special offer" with an "Inquire" button, but the "What Our Members Say" block shows the same five reviews used on the homepage and other market pages (about 50 S. 16th, Industrious Seaport and Broadway Plaza in Walnut Creek). Its eight FAQs, starting with "How much does it cost to rent an office space in Austin?", have empty answers in the page HTML; the answer template says prices vary and asks visitors to "contact us via form or chat". No FAQ structured data.Source
    • App StoreThe Industrious Office iOS app is rated 4.9 from 1,821 ratings and was updated on October 22, 2026.Source
    • HiringMember Experience Managers posted in October 2026 for Plano, London, Brussels, Chicago, New York City, Palo Alto, Foster City, Boca Raton and Phoenix/Scottsdale (63 open roles in all, 51 in unit operations). Each manager will "actively identify potential members", succeed at "our consultative sales approach", "enjoy being their tour guide" and run programming members "even instagram about".Source
  • 04

    Industrious is hiring Member Experience staff in Berlin, Amsterdam, Brussels and London, and building Managed by Industrious across Europe. Yet /m/berlin returns 404, Amsterdam and Frankfurt have no market page, and the 120 office-space, coworking and meeting-room pages cover only US markets. A search for "office space Berlin" has no Industrious city page to land on.

    High impactLow effort First result in 1 month Growth Engineering Manager

    First action

    Publish /m/berlin from the London template.

    How to measure it

    European city-page visits

    Now
    –
    Target
    +40%
    By
    90 days

    Steps

    1. 1

      List gaps

      Cities with locations but no page.

      Growth Engineering Manager 1 day

    2. 2

      Build market pages

      Berlin, Amsterdam, Frankfurt, Boulder, Kansas City.

      Senior Backend Engineer, Growth Engineering 1 week

    3. 3

      Write local copy

      Neighbourhoods and transit from the local teams.

      Member Experience Manager 1 week

    4. 4

      Add product pages

      Office space, coworking, meeting rooms per European city.

      Growth Engineering Manager 2 weeks

    5. 5

      Translate

      German, Dutch and French versions.

      Growth Engineering Manager 2 weeks

    6. 6

      Submit sitemaps

      Search Console by country.

      Growth Engineering Manager 1 day

    First result
    1 month
    Cost
    Copy and translation
    Owner
    Growth Engineering Manager

    Smallest test

    Launch Berlin and track its impressions.

    Why it works

    Create market pages for Berlin, Amsterdam and Frankfurt (and Boulder and Kansas City), then office-space, coworking and meeting-room pages for London, Paris, Brussels, Berlin, Amsterdam, Manchester and Singapore, in English and the local language through the existing language switcher.

    City pages capture high-intent searches and give European sales and brokers a page to send.

    Risks and how to handle them

    • Thin pages

      Use real neighbourhood detail from local managers.

    Evidence

    • Your websiteMarket pages are built differently: /m/london arrives as about 1,400 words with nine addresses and phone numbers. The sitemap has 38 market pages and 120 product pages (office space, coworking, virtual offices, meeting rooms), but the product pages cover only 29 US markets plus the US. There is no market page for Berlin, Amsterdam or Frankfurt, although each has Industrious locations (BEAM in Berlin, Herengracht 206-216 in Amsterdam, Neue Mainzer Strasse in Frankfurt): /m/berlin returns 404 (checked twice). Boulder and Kansas City have product pages but no market page.Source
    • HiringMember Experience Managers posted in October 2026 for Plano, London, Brussels, Chicago, New York City, Palo Alto, Foster City, Boca Raton and Phoenix/Scottsdale (63 open roles in all, 51 in unit operations). Each manager will "actively identify potential members", succeed at "our consultative sales approach", "enjoy being their tour guide" and run programming members "even instagram about".Source
    • HiringSenior Manager, Enterprise Solutions (London, posted August 13, 2026): Managed by Industrious gives "landlords and enterprise clients" a "fully outsourced, hospitality-driven workplace"; "It's our newest product line, and one of the fastest growing parts of the business"; "the model is proven and the demand is real, but the playbook is still being written"; deals run through "brokerage channels" as the business "scales across Europe", and the hire "will generate your own opportunities".Source
    • Your websiteBlog (blog.industriousoffice.com, 530 posts, newest October 21, 2026, e.g. "A Better Workday in Ixelles" and a 14-minute guide "What Is a Private Office?"): its header menu lists only nine international markets (no Berlin, Amsterdam, Frankfurt or Sydney); "FAQs" redirects to /about-us; and the "Sign In" link points to portal.www.industriousoffice.com, a hostname that does not resolve (checked twice on October 23, 2026), while the main site uses portal.industriousoffice.com.Source
  • 05

    The blog publishes several posts a month, but its header is out of date: "Sign In" points to a hostname that does not exist (the portal is at portal.industriousoffice.com), "FAQs" lands on the about page, and the city menu misses Berlin, Amsterdam, Frankfurt and Sydney. Members who read the blog cannot sign in from it, and prospects miss cities.

    Medium impactLow effort First result in 1 week Content lead

    First action

    Change the Sign In link today.

    How to measure it

    Blog-to-tour clicks

    Now
    –
    Target
    +20%
    By
    60 days

    Steps

    1. 1

      Fix Sign In

      Point to portal.industriousoffice.com.

      Content lead 1 hour

    2. 2

      Fix FAQs

      Link to a real FAQ.

      Content lead 1 hour

    3. 3

      Update cities

      Match the main site markets.

      Content lead 2 hours

    4. 4

      Add tour button

      In the header.

      Content lead 1 hour

    5. 5

      Add link check

      Weekly scan of menu links.

      Tech Lead, DevOps Engineer 1 day

    6. 6

      Measure

      Clicks from blog pages.

      Growth Engineering Manager monthly

    First result
    1 week
    Cost
    $0
    Owner
    Content lead

    Smallest test

    Fix Sign In and FAQs today.

    Why it works

    Update the WordPress menu: the correct portal link, a real FAQ page or the market FAQs, every current market, and a "Book a tour" button. Add an automatic link check so menu links are tested weekly.

    Small header fixes touch every one of 530 posts at once.

    Risks and how to handle them

    • Two menus drift again

      Share one menu source with the main site.

    Evidence

    • Your websiteBlog (blog.industriousoffice.com, 530 posts, newest October 21, 2026, e.g. "A Better Workday in Ixelles" and a 14-minute guide "What Is a Private Office?"): its header menu lists only nine international markets (no Berlin, Amsterdam, Frankfurt or Sydney); "FAQs" redirects to /about-us; and the "Sign In" link points to portal.www.industriousoffice.com, a hostname that does not resolve (checked twice on October 23, 2026), while the main site uses portal.industriousoffice.com.Source
    • Your websiteMarket pages are built differently: /m/london arrives as about 1,400 words with nine addresses and phone numbers. The sitemap has 38 market pages and 120 product pages (office space, coworking, virtual offices, meeting rooms), but the product pages cover only 29 US markets plus the US. There is no market page for Berlin, Amsterdam or Frankfurt, although each has Industrious locations (BEAM in Berlin, Herengracht 206-216 in Amsterdam, Neue Mainzer Strasse in Frankfurt): /m/berlin returns 404 (checked twice). Boulder and Kansas City have product pages but no market page.Source
  • 06

    The about page says "more than 250 locations across 80+ cities" and "250+ locations across 85+ cities"; CBRE's June 2026 release says "more than 300 flex office locations across 10 countries". Buyers, brokers and AI summaries see three different sizes for the same network.

    Medium impactLow effort First result in 2 weeks Head of Marketing

    First action

    Confirm the current count.

    How to measure it

    Pages with the current count

    Now
    –
    Target
    100%
    By
    2 weeks

    Steps

    1. 1

      Confirm count

      With CBRE communications.

      Head of Marketing 1 day

    2. 2

      Find mentions

      Search the site and blog.

      Growth Engineering Manager 1 day

    3. 3

      Store once

      One shared setting.

      Senior Backend Engineer, Growth Engineering 1 day

    4. 4

      Update pages

      All mentions and meta descriptions.

      Growth Engineering Manager 1 day

    5. 5

      Update profiles

      LinkedIn and listings.

      Head of Marketing 1 day

    6. 6

      Review quarterly

      As new locations open.

      Head of Marketing quarterly

    First result
    2 weeks
    Cost
    $0
    Owner
    Head of Marketing

    Smallest test

    Update the about page today.

    Why it works

    Agree one number with CBRE communications, update the homepage, about, solutions and enterprise pages and the meta descriptions, and add "in 10 countries". Keep it in one shared setting so the site updates as locations open.

    Scale is a buying reason for enterprise and multi-city teams, and the bigger, consistent figure is more credible.

    Risks and how to handle them

    • Counts differ by definition

      Say what is counted (open locations).

    Evidence

    • Your websiteAbout page: "Acquired by CBRE Group, Inc. (NYSE: CBRE) in 2025"; "more than 250 locations across 80+ cities" in one place and "250+ locations across 85+ cities" in another; 2019 management agreements ("an asset-light business model"); 2022 expansion into Asia and Europe through The Great Room and Welkin & Meraki; 2024 Hej!Workshop with Ingka Centres and IKEA for Business inside IKEA's downtown San Francisco meeting place. Homepage meta description: "coworking, private offices, and suites are just right for professionals looking for thoughtfully-designed, full-service workspaces".Source
    • News coverageCBRE launched Experience by Industrious on June 3, 2026, drawing on about 7,000 CBRE employees who already deliver front-of-house services across roughly 2,500 buildings; the release says Industrious operates more than 300 flex office locations across 10 countries.Source
    • Your websitePrivate Offices page: "Blazing-fast Wi-Fi at 300/300 Mbps (3x the industry norm)", "Enterprise-grade network security (SOC 2, ISO, HIPAA)", "1-36 month term lengths", "250+ locations worldwide", a "Global Access add-on", member stories (Scream Truck, Mo News) and no prices anywhere on the solutions pages.Source

This quarter 11

The core plays for the next three months.

  • 07

    The sales post describes a new location that "still need[s] a big push to hit our opening occupancy target", and success is hitting those targets "ahead of schedule". With 100+ new locations this year, every opening needs demand before the doors open, and brokers earn pre-opening commissions.

    High impactMedium effort First result in 1 quarter Assistant Regional Sales Mana…

    First action

    Pick the next three openings.

    How to measure it

    Occupancy on opening day

    Now
    –
    Target
    +15 points
    By
    2 quarters

    Steps

    1. 1

      List openings

      Next two quarters.

      Assistant Regional Sales Manager 1 day

    2. 2

      Build the template

      Renders, dates, offer and waitlist.

      Senior Backend Engineer, Growth Engineering 2 weeks

    3. 3

      Set the offer

      Founding-member terms.

      Assistant Regional Sales Manager 1 week

    4. 4

      Promote locally

      Ads, brokers and events.

      Assistant Regional Sales Manager ongoing

    5. 5

      Route sign-ups

      To sales within a day.

      Assistant Regional Sales Manager 1 week

    6. 6

      Track

      Waitlist to signed deals.

      Growth Engineering Manager monthly

    First result
    1 quarter
    Cost
    Local ad budget
    Owner
    Assistant Regional Sales Manager

    Smallest test

    Launch one pre-opening page for the next opening.

    Why it works

    Publish a page for each location 90 days before opening: renders, floor plans, opening date, founding-member offer and a waitlist that books hard-hat or virtual tours. Feed waitlist sign-ups to the regional sales team and listing brokers, and run local ads to the page.

    A waitlist turns the opening into a deadline and gives sales a list to call before day one.

    Risks and how to handle them

    • Opening dates slip

      Show a season, then a date.

    Evidence

    • HiringAssistant Regional Sales Manager (Los Angeles, posted September 8, 2026): "responsible for driving occupancy and revenue growth"; "With qualified leads provided by our business development team, our partners at CBRE, and our third-party listing brokers"; in-person and virtual tours; "We're about to open a new location next month and we still need a big push to hit our opening occupancy target"; an event "for local business leaders to raise awareness about Industrious"; success includes renewals, "NPS score and Referrals" and "Hitting occupancy targets for new locations ahead of schedule".Source
    • HiringSenior Backend Engineer (posted September 11, 2026): "Industrious's Growth Engineering team owns every customer-facing surface we build: the member portal, the mobile app, the public site, for a member base growing alongside 100+ new locations this year." The role will "Push our site's performance and reliability forward", expand "our member credit system so members can book new locations", own reservation-based access, and "Design and build AI agentic systems, agents, MCP servers".Source
    • Your websiteBrokers page: a "Compensation structure" table for "US & Canada" and "UK & EU" with rows for pre-opening commissions, initial terms up to and over 12 months, renewals and expansions; in the page HTML the rate cells are empty and are filled by script.Source
  • 08

    Managed by Industrious is "our newest product line, and one of the fastest growing parts of the business", and the playbook "is still being written". On the site it is one paragraph on the enterprise page, with no page of its own, no case studies and a form that asks for seats from 1-4 up to 100+.

    High impactMedium effort First result in 1 quarter Senior Manager

    First action

    Pick two delivered projects for case studies.

    How to measure it

    Qualified consultations

    Now
    –
    Target
    10 a month
    By
    2 quarters

    Steps

    1. 1

      Define the offer

      Scope, timeline and ideal client.

      Senior Manager, Enterprise Solutions 1 week

    2. 2

      Write case studies

      Two delivered sites.

      Head of Marketing 3 weeks

    3. 3

      Build the page

      With its own form.

      Growth Engineering Manager 2 weeks

    4. 4

      Add Europe

      A European version.

      Senior Manager, Enterprise Solutions 2 weeks

    5. 5

      Brief brokers

      Send the page to brokerage partners.

      Senior Manager, Enterprise Solutions ongoing

    6. 6

      Measure

      Consultations and deals.

      Growth Engineering Manager monthly

    First result
    1 quarter
    Cost
    Design and writing
    Owner
    Senior Manager, Enterprise Solutions

    Smallest test

    Publish the page with one case study.

    Why it works

    Build a Managed by Industrious page: who it is for (single-tenant teams of 100+ and landlords), what is included (design, build, operate), typical timelines, two case studies, a delivery process and a consultation form that asks about headcount, cities and timing. Add a European version for the London-led team.

    Enterprise buyers search for outsourced workplace solutions and need proof before they call.

    Risks and how to handle them

    • Client confidentiality

      Anonymise case studies where needed.

    Evidence

    • HiringSenior Manager, Enterprise Solutions (London, posted August 13, 2026): Managed by Industrious gives "landlords and enterprise clients" a "fully outsourced, hospitality-driven workplace"; "It's our newest product line, and one of the fastest growing parts of the business"; "the model is proven and the demand is real, but the playbook is still being written"; deals run through "brokerage channels" as the business "scales across Europe", and the hire "will generate your own opportunities".Source
    • Your websiteEnterprise page: Managed by Industrious is one block ("Your workplace, built and run for you": "We can design, build, and operate a custom workplace wherever your team needs it, from your existing office to a new space beyond the Industrious network"). The site's 20 static pages include no Managed by Industrious page and no case-study library. The consultation form asks for city, seats needed (1-4 up to 100+) and a "Promo Code / Referral Code".Source
    • Your websiteAbout page: "Acquired by CBRE Group, Inc. (NYSE: CBRE) in 2025"; "more than 250 locations across 80+ cities" in one place and "250+ locations across 85+ cities" in another; 2019 management agreements ("an asset-light business model"); 2022 expansion into Asia and Europe through The Great Room and Welkin & Meraki; 2024 Hej!Workshop with Ingka Centres and IKEA for Business inside IKEA's downtown San Francisco meeting place. Homepage meta description: "coworking, private offices, and suites are just right for professionals looking for thoughtfully-designed, full-service workspaces".Source
  • 09

    Listing brokers are one of three lead sources for regional sales, and the brokers page has a commission table for the US, Canada, UK and EU whose rates are filled in by script, so the plain page shows only labels. Brokers compare providers quickly.

    High impactMedium effort First result in 1 quarter Assistant Regional Sales Mana…

    First action

    Ask five brokers what slows them down.

    How to measure it

    Broker tours

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Interview brokers

      Five per region.

      Assistant Regional Sales Manager 2 weeks

    2. 2

      Publish rates

      In the HTML and PDF.

      Growth Engineering Manager 1 week

    3. 3

      Add registration

      One-day confirmation.

      Senior Backend Engineer, Growth Engineering 2 weeks

    4. 4

      List openings

      Pre-opening commissions.

      Assistant Regional Sales Manager 1 week

    5. 5

      Send newsletter

      Monthly.

      Assistant Regional Sales Manager monthly

    6. 6

      Measure

      Broker tours and deals.

      Growth Engineering Manager monthly

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Assistant Regional Sales Manager

    Smallest test

    Publish the rates this month.

    Why it works

    Put the commission rates in the page HTML, add a one-page PDF, a deal-registration form that confirms within a day, a list of new openings with pre-opening commissions, and a monthly broker newsletter.

    Clear terms and fast registration make Industrious the easy recommendation.

    Risks and how to handle them

    • Channel conflict

      Clear registration rules.

    Evidence

    • HiringAssistant Regional Sales Manager (Los Angeles, posted September 8, 2026): "responsible for driving occupancy and revenue growth"; "With qualified leads provided by our business development team, our partners at CBRE, and our third-party listing brokers"; in-person and virtual tours; "We're about to open a new location next month and we still need a big push to hit our opening occupancy target"; an event "for local business leaders to raise awareness about Industrious"; success includes renewals, "NPS score and Referrals" and "Hitting occupancy targets for new locations ahead of schedule".Source
    • Your websiteBrokers page: a "Compensation structure" table for "US & Canada" and "UK & EU" with rows for pre-opening commissions, initial terms up to and over 12 months, renewals and expansions; in the page HTML the rate cells are empty and are filled by script.Source
    • HiringSenior Manager, Enterprise Solutions (London, posted August 13, 2026): Managed by Industrious gives "landlords and enterprise clients" a "fully outsourced, hospitality-driven workplace"; "It's our newest product line, and one of the fastest growing parts of the business"; "the model is proven and the demand is real, but the playbook is still being written"; deals run through "brokerage channels" as the business "scales across Europe", and the hire "will generate your own opportunities".Source
  • 10

    Each location shows an "Inquire" button, and the sales role is built around tours and follow-up. Every handoff between an inquiry and a booked tour loses buyers.

    High impactMedium effort First result in 1 quarter Assistant Regional Sales Mana…

    First action

    Measure the time from inquiry to booked tour.

    How to measure it

    Inquiry-to-tour rate

    Now
    –
    Target
    +20%
    By
    90 days

    Steps

    1. 1

      Measure

      Time from inquiry to tour.

      Assistant Regional Sales Manager 1 week

    2. 2

      Add scheduler

      Location calendars.

      Senior Backend Engineer, Growth Engineering 3 weeks

    3. 3

      Write confirmations

      Directions and host.

      Member Experience Manager 1 week

    4. 4

      Set call target

      One-hour follow-up.

      Assistant Regional Sales Manager 1 week

    5. 5

      Add virtual tours

      Video slots.

      Member Experience Manager 2 weeks

    6. 6

      Track

      Tours and closes.

      Growth Engineering Manager weekly

    First result
    1 quarter
    Cost
    Scheduling tool
    Owner
    Assistant Regional Sales Manager

    Smallest test

    Add a scheduler to one market.

    Why it works

    Let visitors pick a tour time on the location page from the team's calendar, send a confirmation with directions and the Member Experience Manager's name, and call within an hour if they only leave details. Offer a virtual tour for remote decision-makers.

    Booking while interest is high lifts tour rates, and tours close.

    Risks and how to handle them

    • No-shows

      Text reminders.

    Evidence

    • HiringAssistant Regional Sales Manager (Los Angeles, posted September 8, 2026): "responsible for driving occupancy and revenue growth"; "With qualified leads provided by our business development team, our partners at CBRE, and our third-party listing brokers"; in-person and virtual tours; "We're about to open a new location next month and we still need a big push to hit our opening occupancy target"; an event "for local business leaders to raise awareness about Industrious"; success includes renewals, "NPS score and Referrals" and "Hitting occupancy targets for new locations ahead of schedule".Source
    • Your websiteThe Austin office-space page lists four locations, each marked "special offer" with an "Inquire" button, but the "What Our Members Say" block shows the same five reviews used on the homepage and other market pages (about 50 S. 16th, Industrious Seaport and Broadway Plaza in Walnut Creek). Its eight FAQs, starting with "How much does it cost to rent an office space in Austin?", have empty answers in the page HTML; the answer template says prices vary and asks visitors to "contact us via form or chat". No FAQ structured data.Source
    • HiringMember Experience Managers posted in October 2026 for Plano, London, Brussels, Chicago, New York City, Palo Alto, Foster City, Boca Raton and Phoenix/Scottsdale (63 open roles in all, 51 in unit operations). Each manager will "actively identify potential members", succeed at "our consultative sales approach", "enjoy being their tour guide" and run programming members "even instagram about".Source
  • 11

    Managers are asked to "actively identify potential members", and the sales post describes events "for local business leaders to raise awareness about Industrious". Events already happen at every location.

    Medium impactLow effort First result in 1 quarter Member Experience Manager

    First action

    Run one open breakfast in a location below target occupancy.

    How to measure it

    Event-sourced deals

    Now
    –
    Target
    5 per market per quarter
    By
    2 quarters

    Steps

    1. 1

      Pick locations

      Below-target occupancy first.

      General Manager, NYC 1 week

    2. 2

      Plan format

      Breakfast or talk.

      Member Experience Manager 1 week

    3. 3

      Publish

      Event page and invites.

      Member Experience Manager 1 week

    4. 4

      Host

      With a day pass offer.

      Member Experience Manager monthly

    5. 5

      Follow up

      Within a week.

      Assistant Regional Sales Manager ongoing

    6. 6

      Measure

      Deals from events.

      Growth Engineering Manager monthly

    First result
    1 quarter
    Cost
    Event costs
    Owner
    Member Experience Manager

    Smallest test

    Run one event this month.

    Why it works

    Give each location a monthly open event for local professionals (a breakfast, a talk with a member), with an event page, a guest list and a day pass for attendees. Log attendees as leads and follow up within a week.

    People who have spent a morning in the space are the warmest prospects.

    Risks and how to handle them

    • Events attract non-buyers

      Target local companies by size.

    Evidence

    • HiringMember Experience Managers posted in October 2026 for Plano, London, Brussels, Chicago, New York City, Palo Alto, Foster City, Boca Raton and Phoenix/Scottsdale (63 open roles in all, 51 in unit operations). Each manager will "actively identify potential members", succeed at "our consultative sales approach", "enjoy being their tour guide" and run programming members "even instagram about".Source
    • HiringAssistant Regional Sales Manager (Los Angeles, posted September 8, 2026): "responsible for driving occupancy and revenue growth"; "With qualified leads provided by our business development team, our partners at CBRE, and our third-party listing brokers"; in-person and virtual tours; "We're about to open a new location next month and we still need a big push to hit our opening occupancy target"; an event "for local business leaders to raise awareness about Industrious"; success includes renewals, "NPS score and Referrals" and "Hitting occupancy targets for new locations ahead of schedule".Source
  • 12

    Members rate the app 4.9, success for sales includes referrals, and the enterprise form already has a "Promo Code / Referral Code" field. A referral program is easiest where members already are.

    Medium impactLow effort First result in 1 quarter General Manager

    First action

    Count referral codes used last quarter.

    How to measure it

    Referral deals

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Set rewards

      Credits and offers.

      General Manager, NYC 1 week

    2. 2

      Build the card

      In the app.

      Senior Backend Engineer, Growth Engineering 3 weeks

    3. 3

      Train managers

      Ask at the right moments.

      Member Experience Manager 1 week

    4. 4

      Promote

      Newsletter and signage.

      Member Experience Manager 1 month

    5. 5

      Pay quickly

      Credits applied fast.

      Finance ongoing

    6. 6

      Measure

      Deals by code.

      Growth Engineering Manager monthly

    First result
    1 quarter
    Cost
    Credits
    Owner
    General Manager, NYC

    Smallest test

    Email 100 members a referral code.

    Why it works

    Add a "refer a team" card in the app with a personal code, a credit for the referrer and a first-month offer for the new team, and show managers which members refer most.

    Members know which companies near them need space.

    Risks and how to handle them

    • Low-quality referrals

      Reward only signed members.

    Evidence

    • App StoreThe Industrious Office iOS app is rated 4.9 from 1,821 ratings and was updated on October 22, 2026.Source
    • Your websiteEnterprise page: Managed by Industrious is one block ("Your workplace, built and run for you": "We can design, build, and operate a custom workplace wherever your team needs it, from your existing office to a new space beyond the Industrious network"). The site's 20 static pages include no Managed by Industrious page and no case-study library. The consultation form asks for city, seats needed (1-4 up to 100+) and a "Promo Code / Referral Code".Source
    • HiringAssistant Regional Sales Manager (Los Angeles, posted September 8, 2026): "responsible for driving occupancy and revenue growth"; "With qualified leads provided by our business development team, our partners at CBRE, and our third-party listing brokers"; in-person and virtual tours; "We're about to open a new location next month and we still need a big push to hit our opening occupancy target"; an event "for local business leaders to raise awareness about Industrious"; success includes renewals, "NPS score and Referrals" and "Hitting occupancy targets for new locations ahead of schedule".Source
  • 13

    Industrious rents 1,000+ meeting spaces in 85+ cities by the hour, and the engineering team is extending credits so members can book across locations. People who book rooms often are sampling the product.

    Medium impactMedium effort First result in 1 quarter Senior Backend Engineer

    First action

    List companies with three or more bookings last quarter.

    How to measure it

    Booker-to-member conversion

    Now
    –
    Target
    5%
    By
    2 quarters

    Steps

    1. 1

      Find repeat bookers

      Three or more bookings.

      Senior Backend Engineer, Growth Engineering 1 week

    2. 2

      Design the offer

      Trial with credits.

      Assistant Regional Sales Manager 1 week

    3. 3

      Automate emails

      After the third booking.

      Senior Backend Engineer, Growth Engineering 2 weeks

    4. 4

      Pass to sales

      Weekly bookers.

      Assistant Regional Sales Manager ongoing

    5. 5

      Test

      Offer vs no offer.

      Growth Engineering Manager 1 month

    6. 6

      Measure

      Conversions.

      Growth Engineering Manager monthly

    First result
    1 quarter
    Cost
    Credits
    Owner
    Senior Backend Engineer, Growth Engineering

    Smallest test

    Email 50 repeat bookers.

    Why it works

    Track repeat bookers, offer them a coworking trial with credits for their next bookings, and pass companies that book weekly to sales.

    Repeat bookers have shown demand and know the space.

    Risks and how to handle them

    • Discounting regular revenue

      Offer credits, not discounts.

    Evidence

    • Your websiteMeetings on demand: "Choose from 1,000+ spaces in 85+ cities worldwide", booked "by the hour or day, with coffee, refreshments, and A/V support included"; the homepage offers hourly meeting rooms "for teams up to 20" next to coworking and office memberships.Source
    • HiringSenior Backend Engineer (posted September 11, 2026): "Industrious's Growth Engineering team owns every customer-facing surface we build: the member portal, the mobile app, the public site, for a member base growing alongside 100+ new locations this year." The role will "Push our site's performance and reliability forward", expand "our member credit system so members can book new locations", own reservation-based access, and "Design and build AI agentic systems, agents, MCP servers".Source
    • Your websiteLocation pages (checked twice on October 23, 2026, ten pages across Chicago, Miami, New York, Boston, London, Plano and Berlin): the page HTML has a good title and description (e.g. "BEAM | Berlin | Coworking & Private Offices") but the body is only about 140 words of navigation and footer, a "Loading ..." label and the line "The best workplace and member experience, period." There is no H1, no address, no photos, no amenities, no prices and only Organization structured data; the location details arrive later by script. The sitemap lists 237 location pages and 1,652 meeting-room pages built the same way, and the /locations search page is also script-only.Source
  • 14

    Experience by Industrious runs tenant programming across about 2,500 CBRE-served buildings, and the new placemaking manager owns the tenant app, newsletter and events. Those tenants are the companies that later need overflow, project or satellite space.

    High impactMedium effort First result in 2 quarters Community Placemaking and Mar…

    First action

    List buildings near Industrious locations.

    How to measure it

    Tenant meeting-room bookings

    Now
    –
    Target
    500 a quarter
    By
    2 quarters

    Steps

    1. 1

      Map buildings

      Near Industrious locations.

      Community Placemaking and Marketing Manager 2 weeks

    2. 2

      Agree offer

      With CBRE property teams.

      Community Placemaking and Marketing Manager 2 weeks

    3. 3

      Add to app

      Tenant app and newsletter.

      Community Placemaking and Marketing Manager 1 month

    4. 4

      Host events

      One per quarter at an Industrious location.

      Community Placemaking and Marketing Manager quarterly

    5. 5

      Route leads

      Growing tenants to sales.

      Assistant Regional Sales Manager ongoing

    6. 6

      Measure

      Bookings and deals.

      Growth Engineering Manager monthly

    First result
    2 quarters
    Cost
    Credits
    Owner
    Community Placemaking and Marketing Manager

    Smallest test

    Pilot in one building.

    Why it works

    Add an Industrious offer to tenant programming: meeting rooms and day passes at nearby locations, an event hosted at an Industrious space each quarter, and a "space for your next team" contact for growing tenants, with consent.

    Tenants already trust the hospitality brand, so the step to Industrious space is short.

    Risks and how to handle them

    • Landlord sensitivities

      Agree terms with property teams.

    Evidence

    • HiringCommunity Placemaking and Marketing Manager (New York, posted October 14, 2026) for Experience by Industrious, "a workplace hospitality brand launched by CBRE" across "office assets, enterprise headquarters, healthcare facilities, and logistics centers": owns the tenant event calendar, tenant app, signage and newsletter, measured on attendance, app engagement and NPS; "At buildings where this role works well, tenants renew leases partly because of what you've built." A Community Manager (August 20) has the same remit.Source
    • News coverageCBRE launched Experience by Industrious on June 3, 2026, drawing on about 7,000 CBRE employees who already deliver front-of-house services across roughly 2,500 buildings; the release says Industrious operates more than 300 flex office locations across 10 countries.Source
    • Your websiteMeetings on demand: "Choose from 1,000+ spaces in 85+ cities worldwide", booked "by the hour or day, with coffee, refreshments, and A/V support included"; the homepage offers hourly meeting rooms "for teams up to 20" next to coworking and office memberships.Source
  • 15

    Industrious signs more landlord partnerships every year as its business development team grows, and is underwriting a new product.

    High impactMedium effort First result in 2 quarters Business Development

    First action

    Pick three landlords willing to share results.

    How to measure it

    Qualified landlord meetings

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Pick cases

      Three landlords.

      Business Development (landlord partnerships) 2 weeks

    2. 2

      Collect figures

      Occupancy and rents.

      Real Estate Associate 2 weeks

    3. 3

      Write guide

      Management agreements.

      Head of Marketing 3 weeks

    4. 4

      Build calculator

      Floor potential.

      Senior Backend Engineer, Growth Engineering 1 month

    5. 5

      Publish

      Landlords page.

      Growth Engineering Manager 1 week

    6. 6

      Use in outreach

      BD sequences.

      Business Development (landlord partnerships) ongoing

    First result
    2 quarters
    Cost
    Writing and design
    Owner
    Business Development (landlord partnerships)

    Smallest test

    Publish one case study.

    Why it works

    Publish three landlord case studies with occupancy, rent and tenant-retention figures, a short guide to management agreements and a calculator for a floor's potential, and send them to landlords on the BD list.

    Landlords choose partners on proof of returns.

    Risks and how to handle them

    • Confidential figures

      Use ranges.

    Evidence

    • HiringReal Estate Associate (posted October 7, 2026): "Industrious signs new landlord partnerships every year, and the number is growing as our business development team expands"; the team is "underwriting a new product". General Manager, NYC (September 9): runs "5-10 locations", manages "locally-based Area Sales Leads", launches "new locations as your market expands", measured on "Unit EBITDA and NPS". A Tech Lead, DevOps Engineer (September 9) will be "the primary architect of our deployment ecosystem".Source
    • Your websiteAbout page: "Acquired by CBRE Group, Inc. (NYSE: CBRE) in 2025"; "more than 250 locations across 80+ cities" in one place and "250+ locations across 85+ cities" in another; 2019 management agreements ("an asset-light business model"); 2022 expansion into Asia and Europe through The Great Room and Welkin & Meraki; 2024 Hej!Workshop with Ingka Centres and IKEA for Business inside IKEA's downtown San Francisco meeting place. Homepage meta description: "coworking, private offices, and suites are just right for professionals looking for thoughtfully-designed, full-service workspaces".Source
    • HiringCommunity Placemaking and Marketing Manager (New York, posted October 14, 2026) for Experience by Industrious, "a workplace hospitality brand launched by CBRE" across "office assets, enterprise headquarters, healthcare facilities, and logistics centers": owns the tenant event calendar, tenant app, signage and newsletter, measured on attendance, app engagement and NPS; "At buildings where this role works well, tenants renew leases partly because of what you've built." A Community Manager (August 20) has the same remit.Source
  • 16

    Real visitors still pass Core Web Vitals (main content in 2.2 s, interactions in 128 ms), but main content is 25% slower than before, and the location pages wait for scripts before showing anything. The growth team has site performance as an "ongoing discipline".

    Medium impactMedium effort First result in 1 quarter Tech Lead

    First action

    Find which template slowed most.

    How to measure it

    Chrome UX LCP p75

    Now
    –
    Target
    under 1.8 s
    By
    90 days

    Steps

    1. 1

      Break down by template

      Locations, markets, solutions.

      Tech Lead, DevOps Engineer 1 week

    2. 2

      Set budgets

      Per template.

      Tech Lead, DevOps Engineer 1 week

    3. 3

      Cut blocking script

      On top templates.

      Senior Backend Engineer, Growth Engineering 1 month

    4. 4

      Add pipeline checks

      Performance tests on deploy.

      Tech Lead, DevOps Engineer 2 weeks

    5. 5

      Monitor

      Weekly field data.

      Tech Lead, DevOps Engineer weekly

    6. 6

      Report

      Monthly to growth.

      Growth Engineering Manager monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Tech Lead, DevOps Engineer

    Smallest test

    Profile one location page.

    Why it works

    Set a performance budget per page type, track Chrome UX data by template, cut script that blocks the first view, and add checks to the deployment pipeline so regressions are caught before release.

    Speed protects conversion as hundreds of pages are added.

    Risks and how to handle them

    • Hard to attribute

      Track by template.

    Evidence

    • PageSpeed testGoogle's Chrome UX Report for real visitors: main content appears in 2.2 s and interactions respond in 128 ms at the 75th percentile, both within Google's "good" limits, but main-content time is 25% slower than in the previous period.Source
    • HiringSenior Backend Engineer (posted September 11, 2026): "Industrious's Growth Engineering team owns every customer-facing surface we build: the member portal, the mobile app, the public site, for a member base growing alongside 100+ new locations this year." The role will "Push our site's performance and reliability forward", expand "our member credit system so members can book new locations", own reservation-based access, and "Design and build AI agentic systems, agents, MCP servers".Source
    • HiringReal Estate Associate (posted October 7, 2026): "Industrious signs new landlord partnerships every year, and the number is growing as our business development team expands"; the team is "underwriting a new product". General Manager, NYC (September 9): runs "5-10 locations", manages "locally-based Area Sales Leads", launches "new locations as your market expands", measured on "Unit EBITDA and NPS". A Tech Lead, DevOps Engineer (September 9) will be "the primary architect of our deployment ecosystem".Source
    • Your websiteLocation pages (checked twice on October 23, 2026, ten pages across Chicago, Miami, New York, Boston, London, Plano and Berlin): the page HTML has a good title and description (e.g. "BEAM | Berlin | Coworking & Private Offices") but the body is only about 140 words of navigation and footer, a "Loading ..." label and the line "The best workplace and member experience, period." There is no H1, no address, no photos, no amenities, no prices and only Organization structured data; the location details arrive later by script. The sitemap lists 237 location pages and 1,652 meeting-room pages built the same way, and the /locations search page is also script-only.Source
  • 17

    Industrious offers a Global Access add-on and is extending member credits to new locations, while enterprise buyers ask for space "in one market, across several cities". A distributed team needs to see its own cities.

    Medium impactMedium effort First result in 1 quarter Senior Manager

    First action

    List ten multi-city members and their cities.

    How to measure it

    Multi-city enterprise enquiries

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Map coverage

      Locations by city.

      Senior Backend Engineer, Growth Engineering 1 week

    2. 2

      Design the tool

      Cities in, plan out.

      Growth Engineering Manager 2 weeks

    3. 3

      Build

      With location data.

      Senior Backend Engineer, Growth Engineering 1 month

    4. 4

      Add the offer

      Enterprise plan.

      Senior Manager, Enterprise Solutions 1 week

    5. 5

      Promote

      Enterprise campaigns.

      Head of Marketing ongoing

    6. 6

      Measure

      Enquiries.

      Growth Engineering Manager monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Senior Manager, Enterprise Solutions

    Smallest test

    Make a static map for five cities.

    Why it works

    Build a page where a buyer enters their team's cities and headcount and sees the nearest locations, a suggested mix of offices and access, and a contact form for an enterprise plan.

    Showing coverage for the buyer's own cities makes the network concrete.

    Risks and how to handle them

    • Coverage gaps

      Show partner or managed options.

    Evidence

    • Your websitePrivate Offices page: "Blazing-fast Wi-Fi at 300/300 Mbps (3x the industry norm)", "Enterprise-grade network security (SOC 2, ISO, HIPAA)", "1-36 month term lengths", "250+ locations worldwide", a "Global Access add-on", member stories (Scream Truck, Mo News) and no prices anywhere on the solutions pages.Source
    • HiringSenior Backend Engineer (posted September 11, 2026): "Industrious's Growth Engineering team owns every customer-facing surface we build: the member portal, the mobile app, the public site, for a member base growing alongside 100+ new locations this year." The role will "Push our site's performance and reliability forward", expand "our member credit system so members can book new locations", own reservation-based access, and "Design and build AI agentic systems, agents, MCP servers".Source
    • Your websiteEnterprise page: Managed by Industrious is one block ("Your workplace, built and run for you": "We can design, build, and operate a custom workplace wherever your team needs it, from your existing office to a new space beyond the Industrious network"). The site's 20 static pages include no Managed by Industrious page and no case-study library. The consultation form asks for city, seats needed (1-4 up to 100+) and a "Promo Code / Referral Code".Source

Big bets 3

Larger plays that can change the trajectory.

  • 18

    The growth engineering team is hiring to build agents and MCP servers, and Industrious sells 1,000+ meeting spaces by the hour. Buyers increasingly ask assistants to find and book space.

    High impactHigh effort First result in 3 quarters Senior Backend Engineer

    First action

    Define the booking actions.

    How to measure it

    Assistant-made bookings

    Now
    –
    Target
    1,000 a quarter
    By
    3 quarters

    Steps

    1. 1

      Define actions

      Search, price, book.

      Senior Backend Engineer, Growth Engineering 2 weeks

    2. 2

      Build the server

      With guardrails.

      Senior Backend Engineer, Growth Engineering 2 months

    3. 3

      Confirm with users

      Every booking confirmed.

      Senior Backend Engineer, Growth Engineering 1 month

    4. 4

      Publish docs

      A public page.

      Growth Engineering Manager 2 weeks

    5. 5

      Pilot

      One city.

      Growth Engineering Manager 1 month

    6. 6

      Measure

      Bookings and abuse.

      Growth Engineering Manager monthly

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Senior Backend Engineer, Growth Engineering

    Smallest test

    Prototype search for one city.

    Why it works

    Publish a booking interface that assistants can use: search by city, size and time, see prices, and book a room or a tour with the buyer's confirmation, plus a public page describing it. Start with meeting rooms and tours.

    Being bookable inside assistants puts Industrious ahead of providers that are only listed.

    Risks and how to handle them

    • Abuse or errors

      Confirmation and limits.

    Evidence

    • HiringSenior Backend Engineer (posted September 11, 2026): "Industrious's Growth Engineering team owns every customer-facing surface we build: the member portal, the mobile app, the public site, for a member base growing alongside 100+ new locations this year." The role will "Push our site's performance and reliability forward", expand "our member credit system so members can book new locations", own reservation-based access, and "Design and build AI agentic systems, agents, MCP servers".Source
    • Your websiteMeetings on demand: "Choose from 1,000+ spaces in 85+ cities worldwide", booked "by the hour or day, with coffee, refreshments, and A/V support included"; the homepage offers hourly meeting rooms "for teams up to 20" next to coworking and office memberships.Source
    • Your websiterobots.txt explicitly allows the major AI assistant crawlers (with separate blocks for each) as well as Googlebot and Bingbot. Most AI crawlers read the page HTML without running scripts.Source
    • Your websiteLocation pages (checked twice on October 23, 2026, ten pages across Chicago, Miami, New York, Boston, London, Plano and Berlin): the page HTML has a good title and description (e.g. "BEAM | Berlin | Coworking & Private Offices") but the body is only about 140 words of navigation and footer, a "Loading ..." label and the line "The best workplace and member experience, period." There is no H1, no address, no photos, no amenities, no prices and only Organization structured data; the location details arrive later by script. The sitemap lists 237 location pages and 1,652 meeting-room pages built the same way, and the /locations search page is also script-only.Source
  • 19

    Industrious and CBRE together run hundreds of flex locations and thousands of buildings, with booking, attendance and NPS data. No rival has that view of how people use offices.

    High impactMedium effort First result in 2 quarters Head of Marketing

    First action

    Pick five measures.

    How to measure it

    Press links

    Now
    –
    Target
    50 per report
    By
    2 quarters

    Steps

    1. 1

      Pick measures

      Five trends.

      Head of Marketing 2 weeks

    2. 2

      Pull data

      Anonymised.

      Real Estate Associate 1 month

    3. 3

      Write report

      With city pages.

      Head of Marketing 1 month

    4. 4

      Design

      Charts.

      Head of Marketing 2 weeks

    5. 5

      Pitch press

      Business press.

      Head of Marketing 2 weeks

    6. 6

      Repeat

      Twice a year.

      Head of Marketing 6 months

    First result
    2 quarters
    Cost
    Analysis and design
    Owner
    Head of Marketing

    Smallest test

    Publish one chart on busiest days.

    Why it works

    Publish a report with anonymised trends: busiest days, meeting sizes, amenity use, NPS drivers and city comparisons. Give each city a page and pitch the findings to press.

    Original data earns press, links and citations, and frames Industrious as the authority.

    Risks and how to handle them

    • Data sensitivity

      Aggregate only.

    Evidence

    • News coverageCBRE launched Experience by Industrious on June 3, 2026, drawing on about 7,000 CBRE employees who already deliver front-of-house services across roughly 2,500 buildings; the release says Industrious operates more than 300 flex office locations across 10 countries.Source
    • HiringCommunity Placemaking and Marketing Manager (New York, posted October 14, 2026) for Experience by Industrious, "a workplace hospitality brand launched by CBRE" across "office assets, enterprise headquarters, healthcare facilities, and logistics centers": owns the tenant event calendar, tenant app, signage and newsletter, measured on attendance, app engagement and NPS; "At buildings where this role works well, tenants renew leases partly because of what you've built." A Community Manager (August 20) has the same remit.Source
    • Your websiteMeetings on demand: "Choose from 1,000+ spaces in 85+ cities worldwide", booked "by the hour or day, with coffee, refreshments, and A/V support included"; the homepage offers hourly meeting rooms "for teams up to 20" next to coworking and office memberships.Source
    • App StoreThe Industrious Office iOS app is rated 4.9 from 1,821 ratings and was updated on October 22, 2026.Source
  • 20

    Industrious opened Hej!Workshop with Ingka Centres and IKEA for Business inside IKEA's San Francisco meeting place. Retail centres and hotels have space and foot traffic and want daytime visitors.

    High impactHigh effort First result in 3 quarters Business Development

    First action

    Write up the Hej!Workshop results.

    How to measure it

    Partner pilots

    Now
    –
    Target
    2
    By
    3 quarters

    Steps

    1. 1

      Write case

      Results from Hej!Workshop.

      Business Development (landlord partnerships) 2 weeks

    2. 2

      List partners

      Retail and hotels.

      Business Development (landlord partnerships) 2 weeks

    3. 3

      Underwrite

      Pilot economics.

      Real Estate Associate 1 month

    4. 4

      Pitch

      Three groups.

      Business Development (landlord partnerships) 1 quarter

    5. 5

      Launch pilot

      One site.

      General Manager, NYC 1 quarter

    6. 6

      Measure

      Visits and members.

      Growth Engineering Manager monthly

    First result
    3 quarters
    Cost
    BD time
    Owner
    Business Development (landlord partnerships)

    Smallest test

    Pitch one retail group.

    Why it works

    Approach three retail-centre or hotel groups for a co-branded workspace pilot, using the Hej!Workshop results and the management-agreement model.

    Partner sites bring new customers and low-capital growth.

    Risks and how to handle them

    • Brand dilution

      Keep hospitality standards.

    Evidence

    • Your websiteAbout page: "Acquired by CBRE Group, Inc. (NYSE: CBRE) in 2025"; "more than 250 locations across 80+ cities" in one place and "250+ locations across 85+ cities" in another; 2019 management agreements ("an asset-light business model"); 2022 expansion into Asia and Europe through The Great Room and Welkin & Meraki; 2024 Hej!Workshop with Ingka Centres and IKEA for Business inside IKEA's downtown San Francisco meeting place. Homepage meta description: "coworking, private offices, and suites are just right for professionals looking for thoughtfully-designed, full-service workspaces".Source
    • HiringReal Estate Associate (posted October 7, 2026): "Industrious signs new landlord partnerships every year, and the number is growing as our business development team expands"; the team is "underwriting a new product". General Manager, NYC (September 9): runs "5-10 locations", manages "locally-based Area Sales Leads", launches "new locations as your market expands", measured on "Unit EBITDA and NPS". A Tech Lead, DevOps Engineer (September 9) will be "the primary architect of our deployment ecosystem".Source

Wildcards 1

Unexpected experiments, each with a cheap way to test it.

  • 21

    The blog's Workdays series covers neighbourhoods such as Ixelles, but the stories live on the blog subdomain with no link to a market or location page that could be booked.

    Medium impactLow effort First result in 1 quarter Content lead

    First action

    Link the Ixelles post to the Brussels page.

    How to measure it

    Blog-to-market clicks

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Map posts

      To markets.

      Content lead 1 week

    2. 2

      Add links

      Both ways.

      Content lead 1 week

    3. 3

      Write new stories

      With managers.

      Member Experience Manager monthly

    4. 4

      Show on market pages

      Latest story.

      Senior Backend Engineer, Growth Engineering 2 weeks

    5. 5

      Promote

      Social.

      Head of Marketing ongoing

    6. 6

      Measure

      Clicks and tours.

      Growth Engineering Manager monthly

    First result
    1 quarter
    Cost
    Writing time
    Owner
    Content lead

    Smallest test

    Link five posts this week.

    Why it works

    Write one Workday story per market with local Member Experience Managers, link each to its market and location pages, and show the latest story on the market page.

    Local stories help market pages rank and give visitors a reason to tour.

    Risks and how to handle them

    • Thin stories

      Use real member examples.

    Evidence

    • Your websiteBlog (blog.industriousoffice.com, 530 posts, newest October 21, 2026, e.g. "A Better Workday in Ixelles" and a 14-minute guide "What Is a Private Office?"): its header menu lists only nine international markets (no Berlin, Amsterdam, Frankfurt or Sydney); "FAQs" redirects to /about-us; and the "Sign In" link points to portal.www.industriousoffice.com, a hostname that does not resolve (checked twice on October 23, 2026), while the main site uses portal.industriousoffice.com.Source
    • Your websiteMarket pages are built differently: /m/london arrives as about 1,400 words with nine addresses and phone numbers. The sitemap has 38 market pages and 120 product pages (office space, coworking, virtual offices, meeting rooms), but the product pages cover only 29 US markets plus the US. There is no market page for Berlin, Amsterdam or Frankfurt, although each has Industrious locations (BEAM in Berlin, Herengracht 206-216 in Amsterdam, Neue Mainzer Strasse in Frankfurt): /m/berlin returns 404 (checked twice). Boulder and Kansas City have product pages but no market page.Source
    • HiringMember Experience Managers posted in October 2026 for Plano, London, Brussels, Chicago, New York City, Palo Alto, Foster City, Boca Raton and Phoenix/Scottsdale (63 open roles in all, 51 in unit operations). Each manager will "actively identify potential members", succeed at "our consultative sales approach", "enjoy being their tour guide" and run programming members "even instagram about".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 26, 2026, and cites them throughout. Industrious did not commission, review or endorse it, and Programmable is not affiliated with Industrious. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Industrious runs its business.

Something wrong, or do you represent Industrious? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Readable location pages, prices in FAQs, local reviews, European city pages, the blog header and one location count; start linking blog stories.

  2. Days 31 to 6011 ideas

    Pre-opening pages, Managed by Industrious, brokers, tour booking, events, referrals, meeting-room conversion, tenant channel, landlord proof, speed and multi-city plans.

  3. Days 61 to 903 ideas

    Assistant booking, the Workplace Experience Index and partner pilots.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value hospitality and on-site teams. The most cited problem: unclear prices.

  • Design and light
  • Finding the right location
  • In their words: “a better workday”

Market

Competitive landscape

4 competitors compared: WeWork, Regus and Spaces (IWG), Convene and Mindspace.

  • Gap to exploit: Transparent pricing for premium flex
  • WeWork: Uneven hospitality
  • Regus and Spaces (IWG): Less premium

Hiring signals

Industrious is filling a fast-growing network: growth engineering owns the public site for "100+ new locations this year" (ideas 1, 13, 16, 18), regional sales and Member Experience Managers in a dozen cities must hit…

  • Senior Backend Engineer (Growth Engineering): Owns the public site for 100+ new locations; agents and MCP servers. Ideas 1, 13, 18.
  • Assistant Regional Sales Manager: Occupancy, tours, brokers and opening targets. Ideas 2, 7, 9, 10.
  • Member Experience Manager (Plano, London, Brussels, Chicago and more): Consultative sales and local programming. Ideas 3, 11, 21.

From the team that wrote this playbook

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  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
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