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  • The brief
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  • Big bets · 3
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Generated Oct 26, 2026
  1. Programmable
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  3. Moxie
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growth playbook · Oct 26, 2026

joinmoxie.com (opens in a new tab)

Moxie growth playbook

Diagnosis

Moxie supports more than 700 practices, raised a $25 million Series C in March and is moving upmarket with Scale Suite. Its hiring shows where growth comes from now: media buyers in the Philippines and Latin America running about 50 practice campaigns each, a paid-media creative specialist, a staff data engineer for Practice Intelligence, and an engineering director tasked with shipping AI.

The gap is proof: the site promises 3x ROI in month one and 8x by year one, but shows no ads and no campaign numbers, uses three different practice counts, and has no pricing explanation.

This playbook starts with a paid-media results page, consistent figures, an ad-spend calculator and a launch path from the training directory, then adds before/after reports, live ad results in Practice 360, faster lead replies and ad benchmarks.

Growth Score

7/10

Biggest Opportunity

Moxie has data no software rival or single agency has: paid campaign results across hundreds of practices. Publishing it as proof, benchmarks and in-app results turns marketing into the reason to choose Moxie.

Biggest Risk

Bold ROI claims without visible proof invite doubt, and EMR rivals with far larger installed bases (Aesthetic Record says 9,000+ accounts) keep adding marketing tools.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Show the ads behind "3x ROI in month one, 8x by year one": a paid-media results page with real campaigns

    Pull last quarter's 30 best-performing practice campaigns and ask those practices for permission to show them.

    High impact First result in 1 month
  2. 2

    Use one practice count everywhere: 700+, not 500+ and 400+ on the same pages

    List every page that shows a practice count.

    Medium impact First result in 2 weeks
  3. 3

    An ad-spend calculator that turns "$4k in ads, no idea what they returned" into a booked call

    Pull portfolio medians for cost per lead by treatment.

    High impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 11Fill-ins · 5Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Moxie's marketing page promises "Meta ads with 3x ROI in month one – and 8x by year one", and Moxie is hiring media buyers in the Philippines and Latin America to run about 50 practice campaigns each, plus a creative specialist whose ads practices want to repost. Yet the page shows no example ad, and none of the 11 customer stories reports a single campaign number: they cover revenue, order value and reviews. A practice owner who has paid "$4k in ads" with "no idea what they returned" is asked to trust the biggest claim on the site without seeing it.

    High impactMedium effort First result in 1 month Head of Marketing Services

    First action

    Pull last quarter's 30 best-performing practice campaigns and ask those practices for permission to show them.

    How to measure it

    Marketing-page intro-call rate

    Now
    –
    Target
    +25%
    By
    90 days

    Steps

    1. 1

      Pick campaigns

      Top 30 campaigns by return on ad spend, across treatment categories and market sizes.

      Media Buyer Specialist 3 days

    2. 2

      Get permission

      Written OK from each practice to show its ad and figures.

      Practice Success Manager 1 week

    3. 3

      Compliance review

      Check every ad and caption against Moxie's own advertising standards.

      Medspa Compliance team 1 week

    4. 4

      Write the method

      How cost per lead, bookings and ROI are measured, and over what period.

      Senior Marketing Operations Manager 2 days

    5. 5

      Build the gallery

      12 ads with category, market type and results.

      Paid Media Creative Specialist 1 week

    6. 6

      Write three stories

      Paid-media case studies with before and after numbers.

      Practice Growth Marketing Lead 2 weeks

    7. 7

      Link it

      From the homepage stats, the marketing page and growth-plan buttons.

      Senior Marketing Operations Manager 1 day

    8. 8

      Measure

      Intro-call rate before and after.

      Senior Marketing Operations Manager monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Head of Marketing Services

    Smallest test

    Add three real ads with their results to the marketing page this week.

    Why it works

    Build one page under Medspa Marketing: a gallery of 12 real Moxie ads (static and video, used with each practice's permission and through Moxie's own compliance review), each with its treatment category, market type and plain results (cost per lead, booked consultations, return on ad spend over 30 and 365 days). Add a short "how we measure ROI" note, three paid-media case studies, and portfolio medians from the 400+ practices behind the data. Link it from the homepage stat strip and every "Get my growth plan" button.

    Seeing the work and the measured outcome turns the ROI claim into proof, and it shows prospects the creative quality the new hires are being asked to deliver. It also separates Moxie from EMR rivals, none of which sells managed ads.

    Ready to use

    ChecklistPaid-media proof page

    [ ] 12 ads with permission and compliance review
    [ ] Category, market type and results for each
    [ ] "How we measure ROI" note
    [ ] Portfolio medians and ranges
    [ ] Three paid-media case studies
    [ ] Linked from homepage stats and growth-plan buttons
    [ ] Intro-call tracking from the page

    Risks and how to handle them

    • Practices do not want competitors to see their ads

      Show market type and region, not the practice name, unless they choose to be named.

    • Results vary by market

      Publish medians and ranges next to the best cases.

    Evidence

    • Your websiteMedspa Marketing page: "700+ Medspas Scaled" and "drive 3x ROI in month one and 8x in their first year"; "Meta ads with 3x ROI in month one – and 8x by year one"; "Everything's included except ad spend" against "$1,000+/mo in agency fees"; "we work on a performance-based model"; further down, "helped 500+ medspas grow" and "Backed by data from 400+ medspas". The page shows the marketing team and a video, but no example ads and no campaign figures.Source
    • HiringMedia Buyer Specialist, posted twice (Philippines, September 18, 2026; LATAM, October 21, 2026): each hire will "own the performance and impact of a large book of complex, custom paid media campaigns for our practices", "around 50 initially and scales up with time", and must "pull your own data and diagnose account and tracking health" across "the full funnel we deploy".Source
    • HiringPaid Media Creative Specialist (Philippines, posted September 18, 2026): owns "CTR, hook rate, thumb-stop/hold rate, cost per result" for paid social; wants creatives practices are "so excited about that they regularly ask us if they can post our ads as organic content on their feeds"; and "templates that de-risk creative performance, using insights from across a portfolio of brands running similar ads".Source
    • Your websiteCustomer stories: 11 case studies in the sitemap. The Press + Reviews cards report revenue ("Scaled to $1M Annual revenue in 16 months", "2.5X Net Revenue Growth"), average order value, provider counts and 5-star review counts. None of the 11 stories reports a paid campaign result such as cost per lead, booked consultations from ads or return on ad spend.Source
    • Your websiteHomepage: "Trusted by 700+ Practices", "2x Higher Average Order Value vs. national average", "$31M Saved on supplies across all Moxie-supported practices", "65% Lower Patient Acquisition Costs Compared to top aesthetic marketing agencies", "25 hours/week Time Saved". The pain list includes "$4k in ads. No idea what they returned." and "On vacation. Still on call." Every call to action is "Book an Intro Call"; there is no pricing page.Source
    • Competitor researchRivals' own homepages: Aesthetic Record, "#1 EMR & Practice Management for Med Spas", "Trusted by 9,000+ accounts"; Boulevard, a "client experience platform" that will "Automate marketing"; PatientNow, EMR with "scheduling, marketing, and patient engagement tools"; Mangomint, scheduling software for salons, spas and "med spas". All sell software; none sells managed Meta ads with a performance-based model.Source
  • 02

    The homepage and press say 700+ practices, but the marketing page also says "500+ medspas" and "400+ medspas", and the launch page says 500+ and "Join 400+" a few lines apart. Careful buyers notice when the numbers disagree.

    Medium impactLow effort First result in 2 weeks Senior Marketing Operations M…

    First action

    List every page that shows a practice count.

    How to measure it

    Pages using the agreed counts

    Now
    –
    Target
    100%
    By
    2 weeks

    Steps

    1. 1

      Find counts

      Search the site for 400+, 500+ and 700+.

      Senior Marketing Operations Manager 1 day

    2. 2

      Agree figures

      Supported, launched and in the ad data.

      Head of Marketing Services 1 day

    3. 3

      Label them

      Say what each number counts.

      Senior Marketing Operations Manager 1 day

    4. 4

      Update pages

      Launch, marketing, homepage and landing pages.

      Senior Marketing Operations Manager 2 days

    5. 5

      Add dates

      "Figures as of" on stat strips.

      Senior Marketing Operations Manager 1 hour

    6. 6

      Review quarterly

      Keep them current.

      Senior Marketing Operations Manager quarterly

    First result
    2 weeks
    Cost
    $0
    Owner
    Senior Marketing Operations Manager

    Smallest test

    Fix the launch page this week.

    Why it works

    Agree one current figure per claim (practices supported, practices launched, practices in the ad data), label each clearly, and update every page in one pass. Add a "figures as of" date to the stat strips.

    Consistent numbers make every other claim more credible, which matters for a company that sells "standards, not shortcuts".

    Risks and how to handle them

    • Smaller numbers look weaker

      Keep each number for what it actually measures.

    Evidence

    • Your websiteMedspa Marketing page: "700+ Medspas Scaled" and "drive 3x ROI in month one and 8x in their first year"; "Meta ads with 3x ROI in month one – and 8x by year one"; "Everything's included except ad spend" against "$1,000+/mo in agency fees"; "we work on a performance-based model"; further down, "helped 500+ medspas grow" and "Backed by data from 400+ medspas". The page shows the marketing team and a video, but no example ads and no campaign figures.Source
    • Your websiteLaunch page: "500+ Medspas Launched and Coached", "Trusted by 500+ MedSpa Entrepreneurs" and "Join 400+ medspa entrepreneurs who trust Moxie", next to "50% More Affordable to Launch (and 3x Faster)" and "Save up to 55% on essential supplies". Referral pages offer a referred practice "$500 VIP savings on your launch fee".Source
    • Your websiteHomepage: "Trusted by 700+ Practices", "2x Higher Average Order Value vs. national average", "$31M Saved on supplies across all Moxie-supported practices", "65% Lower Patient Acquisition Costs Compared to top aesthetic marketing agencies", "25 hours/week Time Saved". The pain list includes "$4k in ads. No idea what they returned." and "On vacation. Still on call." Every call to action is "Book an Intro Call"; there is no pricing page.Source
    • News coverageMoxie raised a $25 million Series C on March 10, 2026, led by Viewpoint Ventures with SignalFire, Lachy Groom and Haystack ($51 million in total). It supports more than 700 practices, launched Scale Suite for multi-provider operations, margin intelligence and compliance alerts, and reports a 97% retention rate (its own figure).Source
  • 03

    The homepage names the pain of ad spend with no visible return, and the marketing page says everything is included except ad spend. But a prospect cannot see what Moxie's model would mean for their own budget before booking a call.

    High impactMedium effort First result in 1 month Senior Marketing Operations M…

    First action

    Pull portfolio medians for cost per lead by treatment.

    How to measure it

    Calculator completions booking a call

    Now
    –
    Target
    20%
    By
    60 days

    Steps

    1. 1

      Get medians

      Cost per lead and booking rate by treatment.

      Media Buyer Specialist 3 days

    2. 2

      Set ranges

      Low, typical and high.

      Senior Marketing Operations Manager 1 day

    3. 3

      Design

      Three inputs and one result.

      Paid Media Creative Specialist 3 days

    4. 4

      Build

      On the marketing page.

      Web team 1 week

    5. 5

      Pass answers

      Prefill the intro-call form.

      Senior Marketing Operations Manager 1 day

    6. 6

      Track

      Completions and calls.

      Senior Marketing Operations Manager weekly

    First result
    1 month
    Cost
    Web build time
    Owner
    Senior Marketing Operations Manager

    Smallest test

    Put a static table of three example budgets on the page first.

    Why it works

    Add a short calculator: monthly ad budget, main treatments and city size in, an estimated range of leads and bookings from Moxie's portfolio medians out, with the agency fees they would no longer pay. Hand the answers to the intro-call form so the call starts from their numbers.

    A personal estimate makes the call worth booking and gives the sales team a qualified starting point.

    Risks and how to handle them

    • Estimates read as promises

      Show ranges and say they are not guarantees.

    Evidence

    • Your websiteHomepage: "Trusted by 700+ Practices", "2x Higher Average Order Value vs. national average", "$31M Saved on supplies across all Moxie-supported practices", "65% Lower Patient Acquisition Costs Compared to top aesthetic marketing agencies", "25 hours/week Time Saved". The pain list includes "$4k in ads. No idea what they returned." and "On vacation. Still on call." Every call to action is "Book an Intro Call"; there is no pricing page.Source
    • Your websiteMedspa Marketing page: "700+ Medspas Scaled" and "drive 3x ROI in month one and 8x in their first year"; "Meta ads with 3x ROI in month one – and 8x by year one"; "Everything's included except ad spend" against "$1,000+/mo in agency fees"; "we work on a performance-based model"; further down, "helped 500+ medspas grow" and "Backed by data from 400+ medspas". The page shows the marketing team and a video, but no example ads and no campaign figures.Source
    • HiringMedia Buyer Specialist, posted twice (Philippines, September 18, 2026; LATAM, October 21, 2026): each hire will "own the performance and impact of a large book of complex, custom paid media campaigns for our practices", "around 50 initially and scales up with time", and must "pull your own data and diagnose account and tracking health" across "the full funnel we deploy".Source
  • 04

    Moxie says it works "on a performance-based model" and its referral pages mention a launch fee, but the site has no pricing page, so every prospect must book a call to learn the basic model.

    Medium impactLow effort First result in 1 month Head of Marketing Services

    First action

    Draft the page with the finance and sales leads.

    How to measure it

    Proposal acceptance

    Now
    –
    Target
    +10%
    By
    90 days

    Steps

    1. 1

      Agree what to share

      Model, inclusions, ranges.

      CEO 2 days

    2. 2

      Write

      Plain-language page.

      Head of Marketing Services 2 days

    3. 3

      Add FAQs

      Common pricing questions from calls.

      Launch Coach 1 day

    4. 4

      Publish

      Linked from the main menu.

      Senior Marketing Operations Manager 1 day

    5. 5

      Train sales

      Refer to the page on calls.

      Launch Coach 1 day

    6. 6

      Measure

      Show and acceptance rates.

      Senior Marketing Operations Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    Head of Marketing Services

    Smallest test

    Add a "how we are paid" FAQ to the marketing page.

    Why it works

    Publish "How Moxie pricing works": what is included, which parts are performance-based, what a launch fee covers, what practices pay separately (ad spend, supplies) and a typical range. Keep exact quotes for the call.

    Owners who understand the model before the call are better qualified and less likely to drop out at the proposal.

    Risks and how to handle them

    • Competitors copy the model

      Share structure, not exact rates.

    Evidence

    • Your websiteMedspa Marketing page: "700+ Medspas Scaled" and "drive 3x ROI in month one and 8x in their first year"; "Meta ads with 3x ROI in month one – and 8x by year one"; "Everything's included except ad spend" against "$1,000+/mo in agency fees"; "we work on a performance-based model"; further down, "helped 500+ medspas grow" and "Backed by data from 400+ medspas". The page shows the marketing team and a video, but no example ads and no campaign figures.Source
    • Your websiteHomepage: "Trusted by 700+ Practices", "2x Higher Average Order Value vs. national average", "$31M Saved on supplies across all Moxie-supported practices", "65% Lower Patient Acquisition Costs Compared to top aesthetic marketing agencies", "25 hours/week Time Saved". The pain list includes "$4k in ads. No idea what they returned." and "On vacation. Still on call." Every call to action is "Book an Intro Call"; there is no pricing page.Source
    • Your websiteLaunch page: "500+ Medspas Launched and Coached", "Trusted by 500+ MedSpa Entrepreneurs" and "Join 400+ medspa entrepreneurs who trust Moxie", next to "50% More Affordable to Launch (and 3x Faster)" and "Save up to 55% on essential supplies". Referral pages offer a referred practice "$500 VIP savings on your launch fee".Source
  • 05

    Real visitors pass Core Web Vitals, but Google's phone test shows the homepage taking about 30 seconds to show its main content and downloading 24.6 MB. First-time visitors from Meta ads, on mobile data, are the ones who feel that.

    Medium impactMedium effort First result in 1 month Web team

    First action

    Run the current landing pages through PageSpeed on mobile.

    How to measure it

    Ad-click to form rate

    Now
    –
    Target
    +15%
    By
    60 days

    Steps

    1. 1

      Audit

      Mobile scores for ad landing pages.

      Web team 1 day

    2. 2

      Build lean page

      Under 2 MB, one form.

      Web team 1 week

    3. 3

      Compress media

      Homepage video and images.

      Web team 3 days

    4. 4

      Switch ads

      Point prospecting ads at the new page.

      Media Buyer Specialist 1 day

    5. 5

      A/B test

      Old vs new page.

      Senior Marketing Operations Manager 3 weeks

    6. 6

      Keep it light

      Page-weight budget per release.

      Web team ongoing

    First result
    1 month
    Cost
    Web build time
    Owner
    Web team

    Smallest test

    Test one lean page with one ad set.

    Why it works

    Build a lean landing page for paid traffic (under 2 MB, video loaded on tap, one form) and point Moxie's own prospecting ads at it. Compress hero video and images on the homepage too.

    Paid clicks are expensive; a fast first view protects every dollar of Moxie's own acquisition spend.

    Risks and how to handle them

    • Less rich storytelling

      Keep the video one tap away.

    Evidence

    • Google PageSpeedHomepage on a phone: speed score 38/100 (desktop 66); in the lab test the main content appears after about 30 seconds and the page downloads 24.6 MB. Real visitors pass Core Web Vitals (Chrome UX Report: LCP 2.1 s, INP 128 ms, CLS 0), so the lab gap mainly matters for first-time visitors on slower phones, such as people tapping an ad.Source
    • HiringMedia Buyer Specialist, posted twice (Philippines, September 18, 2026; LATAM, October 21, 2026): each hire will "own the performance and impact of a large book of complex, custom paid media campaigns for our practices", "around 50 initially and scales up with time", and must "pull your own data and diagnose account and tracking health" across "the full funnel we deploy".Source
  • 06

    Moxie runs a large training directory (572 course pages, 249 topic-by-state pages) where nurses and injectors look for training. Many of them are the "aspiring practice owners" the Launch Accelerator is built for, but the directory's main action is a training match, not a launch conversation.

    High impactLow effort First result in 1 month Launch Coach

    First action

    Check how many training-match sign-ups later booked a launch call.

    How to measure it

    Directory-sourced launch calls

    Now
    –
    Target
    40 a month
    By
    90 days

    Steps

    1. 1

      Baseline

      Directory traffic and sign-ups.

      Senior Marketing Operations Manager 2 days

    2. 2

      Write the quiz

      Five launch-readiness questions.

      Launch Coach 3 days

    3. 3

      Add the path

      On course and state templates.

      Web team 3 days

    4. 4

      Email series

      Training to launch.

      Senior Marketing Operations Manager 1 week

    5. 5

      Route

      Quiz answers to Launch Coaches.

      Senior Marketing Operations Manager 2 days

    6. 6

      Measure

      Calls and launches.

      Senior Marketing Operations Manager monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Launch Coach

    Smallest test

    Add the launch link to the ten busiest course pages.

    Why it works

    Add a second path on every course and state page: "Planning to open your own practice?" leading to a short launch-readiness quiz and the Launch Accelerator. Follow up training-match sign-ups with a launch email series.

    People investing in training are close to starting out on their own; reaching them there is cheaper than ads.

    Risks and how to handle them

    • Seems pushy to learners

      Keep the training match first.

    Evidence

    • Your websiteSitemap (1,354 URLs, checked October 23, 2026): 572 training course pages, 249 topic-by-state pages, 43 state pages (including Brazil, Canada and "online"), 137 training program pages, 162 blog posts, 31 personal referral pages, 12 live-session replays, 9 Medspa MBA lessons and 11 case studies.Source
    • Your websiteAesthetic Training Directory: courses filterable by topic, state, price (up to "$3,000+"), format ("Cadaver Lab", "Hands-On", "Online") and experience level, with a "Get matched with your perfect training" form. The Texas page lists 1:1 trainings and multi-day injectables courses.Source
    • Your websiteLaunch page: "500+ Medspas Launched and Coached", "Trusted by 500+ MedSpa Entrepreneurs" and "Join 400+ medspa entrepreneurs who trust Moxie", next to "50% More Affordable to Launch (and 3x Faster)" and "Save up to 55% on essential supplies". Referral pages offer a referred practice "$500 VIP savings on your launch fee".Source

This quarter 10

The core plays for the next three months.

  • 07

    The Staff Data Engineer post says modelling historical EMR data so owners can see their performance "before/after joining Moxie" does not exist yet. That report is also the strongest sales proof Moxie could have.

    High impactHigh effort First result in 1 quarter Staff Data Engineer

    First action

    Pick five KPIs that can be compared before and after joining.

    How to measure it

    Practices with the report

    Now
    –
    Target
    80%
    By
    2 quarters

    Steps

    1. 1

      Pick KPIs

      Revenue, order value, rebooking, margins, hours.

      Staff Data Engineer 1 week

    2. 2

      Map history

      Imported EMR data to KPIs.

      Staff Data Engineer 1 month

    3. 3

      Build the view

      In Practice 360.

      Product team 1 month

    4. 4

      Review numbers

      With each Practice Success Manager.

      Practice Success Manager ongoing

    5. 5

      Opt-in proof

      Anonymized results for sales.

      Head of Marketing Services 1 month

    6. 6

      Baseline for prospects

      During migration.

      Migrations team ongoing

    First result
    1 quarter
    Cost
    Data team time
    Owner
    Staff Data Engineer

    Smallest test

    Build the report by hand for five practices.

    Why it works

    Ship the model, show each practice its before/after view in Practice 360, and use anonymized, opt-in versions as sales proof and in case studies. For prospects migrating in, offer a "where you are today" baseline during migration.

    Measured change on a practice's own numbers is more convincing than any portfolio claim, and it keeps current practices aware of the value.

    Risks and how to handle them

    • Imported data is incomplete

      Show only KPIs with enough history.

    Evidence

    • HiringStaff Data Engineer (remote US, posted October 19, 2026): "Data and intelligence are Moxie's moat"; Practice Intelligence and Practice 360 sit on this stack; a first-quarter project is "modelling historical EMR data to work with existing practice KPIs so owners can understand the performance of their business before/after joining Moxie; neither exists today"; later, move Practice Intelligence "from descriptive to predictive to prescriptive" and support accrual reporting "as we move upmarket".Source
    • Your websiteEMR Migrations page: "We migrate your entire practice — treatment notes, images, wallet balances, service menus, memberships"; says "Some EMRs charge $300–$1,000 per data export" and quotes an owner whose failed switch "ended up costing me like $30K and six months of my life".Source
    • Your websiteCustomer stories: 11 case studies in the sitemap. The Press + Reviews cards report revenue ("Scaled to $1M Annual revenue in 16 months", "2.5X Net Revenue Growth"), average order value, provider counts and 5-star review counts. None of the 11 stories reports a paid campaign result such as cost per lead, booked consultations from ads or return on ad spend.Source
  • 08

    The creative role is asked to turn performance patterns into "templates that de-risk creative performance" across a portfolio of brands. Moxie already offers practices "plug-and-play social content".

    High impactMedium effort First result in 1 quarter Paid Media Creative Specialist

    First action

    Rank last month's ads by hook rate and cost per result.

    How to measure it

    Practices using a template each month

    Now
    –
    Target
    50%
    By
    2 quarters

    Steps

    1. 1

      Rank ads

      Hook rate and cost per result.

      Paid Media Creative Specialist monthly

    2. 2

      Find patterns

      Hooks, layouts, copy.

      Paid Media Creative Specialist monthly

    3. 3

      Make templates

      Editable static and video.

      Paid Media Creative Specialist monthly

    4. 4

      Compliance check

      Before release.

      Medspa Compliance team monthly

    5. 5

      Publish

      In the content library.

      Senior Marketing Operations Manager monthly

    6. 6

      Track use

      Usage and results.

      Senior Marketing Operations Manager monthly

    First result
    1 quarter
    Cost
    Creative team time
    Owner
    Paid Media Creative Specialist

    Smallest test

    Release three templates next month.

    Why it works

    Each month, publish the five best-performing ad formats across practices (with hook, layout and copy pattern) as templates practices can use, and refresh the social content library with them.

    Practices see Moxie's expertise every month, and learning from the whole portfolio is something a single agency or EMR cannot match.

    Risks and how to handle them

    • Every practice looks the same

      Templates adapt to each brand.

    Evidence

    • HiringPaid Media Creative Specialist (Philippines, posted September 18, 2026): owns "CTR, hook rate, thumb-stop/hold rate, cost per result" for paid social; wants creatives practices are "so excited about that they regularly ask us if they can post our ads as organic content on their feeds"; and "templates that de-risk creative performance, using insights from across a portfolio of brands running similar ads".Source
    • Your websiteMedspa Marketing page: "700+ Medspas Scaled" and "drive 3x ROI in month one and 8x in their first year"; "Meta ads with 3x ROI in month one – and 8x by year one"; "Everything's included except ad spend" against "$1,000+/mo in agency fees"; "we work on a performance-based model"; further down, "helped 500+ medspas grow" and "Backed by data from 400+ medspas". The page shows the marketing team and a video, but no example ads and no campaign figures.Source
    • Competitor researchRivals' own homepages: Aesthetic Record, "#1 EMR & Practice Management for Med Spas", "Trusted by 9,000+ accounts"; Boulevard, a "client experience platform" that will "Automate marketing"; PatientNow, EMR with "scheduling, marketing, and patient engagement tools"; Mangomint, scheduling software for salons, spas and "med spas". All sell software; none sells managed Meta ads with a performance-based model.Source
  • 09

    Moxie says it tracks "every patient from first click to lifetime spend", and the new media buyers must master tracking across about 50 accounts each. Practices currently hear results on monthly strategy calls.

    High impactMedium effort First result in 1 quarter Media Buyer Specialist

    First action

    Define the five panel numbers with the media team.

    How to measure it

    Monthly panel users

    Now
    –
    Target
    70%
    By
    2 quarters

    Steps

    1. 1

      Define numbers

      Five metrics.

      Media Buyer Specialist 1 week

    2. 2

      Connect data

      Ads, bookings, revenue.

      Staff Data Engineer 1 month

    3. 3

      Build panel

      In Practice 360.

      Product team 1 month

    4. 4

      Alert buyers

      When accounts slip.

      Media Buyer Specialist 2 weeks

    5. 5

      Launch

      With Practice Success Managers.

      Practice Success Manager 2 weeks

    6. 6

      Review

      Use and retention.

      Senior Marketing Operations Manager monthly

    First result
    1 quarter
    Cost
    Product and data time
    Owner
    Media Buyer Specialist

    Smallest test

    Share the panel as a monthly PDF for ten practices.

    Why it works

    Add a live paid-media panel to Practice 360: spend, leads, booked consultations, revenue from ad-sourced patients and return so far. Media buyers use the same view to spot accounts slipping.

    Owners who can see the return keep spending and stay; buyers catch problems earlier.

    Risks and how to handle them

    • Attribution disputes

      Explain the method in the panel.

    Evidence

    • Your websiteMulti-Provider page: "Marketing that delivers 8X ROI. Track every patient from first click to lifetime spend so you know exactly what's working and where to scale, something no other agency can do"; "Unlock up to 55% off top-tier products"; one case study (Paradise Medspa, 8 providers) is the main multi-provider story.Source
    • HiringMedia Buyer Specialist, posted twice (Philippines, September 18, 2026; LATAM, October 21, 2026): each hire will "own the performance and impact of a large book of complex, custom paid media campaigns for our practices", "around 50 initially and scales up with time", and must "pull your own data and diagnose account and tracking health" across "the full funnel we deploy".Source
    • HiringStaff Data Engineer (remote US, posted October 19, 2026): "Data and intelligence are Moxie's moat"; Practice Intelligence and Practice 360 sit on this stack; a first-quarter project is "modelling historical EMR data to work with existing practice KPIs so owners can understand the performance of their business before/after joining Moxie; neither exists today"; later, move Practice Intelligence "from descriptive to predictive to prescriptive" and support accrual reporting "as we move upmarket".Source
  • 10

    The migrations page tells stories of $300–$1,000 export fees and a $30K failed switch, and promises full migrations. Aesthetic Record, Boulevard, PatientNow and Mangomint users are the market, but there are no "switch from" pages.

    High impactMedium effort First result in 1 quarter Head of Marketing Services

    First action

    List the EMRs new practices most often migrate from.

    How to measure it

    Switch-page calls

    Now
    –
    Target
    30 a month
    By
    2 quarters

    Steps

    1. 1

      Pick systems

      Top four by migrations.

      Migrations team 2 days

    2. 2

      Check facts

      Each rival's current offer.

      Head of Marketing Services 1 week

    3. 3

      Write pages

      Fair and specific.

      Senior Marketing Operations Manager 2 weeks

    4. 4

      Legal review

      Claims and trademarks.

      Legal 1 week

    5. 5

      Publish

      With checklist download.

      Senior Marketing Operations Manager 1 day

    6. 6

      Refresh

      Every quarter.

      Senior Marketing Operations Manager quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Head of Marketing Services

    Smallest test

    Publish one switching page.

    Why it works

    Publish a fair page for each common EMR: what Moxie migrates, timeline, what changes for staff, and what Moxie adds (marketing, coaching, supplies pricing). Add a migration checklist download.

    Owners searching how to leave their system are high intent, and the pages answer their biggest fear: losing data.

    Risks and how to handle them

    • Outdated claims

      Date each page.

    Evidence

    • Your websiteEMR Migrations page: "We migrate your entire practice — treatment notes, images, wallet balances, service menus, memberships"; says "Some EMRs charge $300–$1,000 per data export" and quotes an owner whose failed switch "ended up costing me like $30K and six months of my life".Source
    • Competitor researchRivals' own homepages: Aesthetic Record, "#1 EMR & Practice Management for Med Spas", "Trusted by 9,000+ accounts"; Boulevard, a "client experience platform" that will "Automate marketing"; PatientNow, EMR with "scheduling, marketing, and patient engagement tools"; Mangomint, scheduling software for salons, spas and "med spas". All sell software; none sells managed Meta ads with a performance-based model.Source
  • 11

    Moxie already runs 31 personal referral pages that give referred practices "$500 VIP savings on your launch fee". That proves referrals work, but only for a few named people.

    High impactLow effort First result in 1 quarter Practice Success Manager

    First action

    Count launches from the existing referral pages.

    How to measure it

    Referral-sourced launches

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Measure current

      Launches from referral pages.

      Senior Marketing Operations Manager 2 days

    2. 2

      Set the reward

      For referrer and referred.

      Head of Marketing Services 1 week

    3. 3

      Generate pages

      One per practice.

      Web team 2 weeks

    4. 4

      In-app view

      Referrals and rewards.

      Product team 1 month

    5. 5

      Milestone asks

      Emails and calls.

      Practice Success Manager ongoing

    6. 6

      Measure

      Referrals per practice.

      Senior Marketing Operations Manager monthly

    First result
    1 quarter
    Cost
    Referral rewards
    Owner
    Practice Success Manager

    Smallest test

    Email 50 happy practices a personal link.

    Why it works

    Generate a referral page and link for every practice and Scale Society member, show referrals and rewards in the app, and ask after milestones (first $10k month, launch anniversary).

    Owners trust other owners, and the page template already exists.

    Risks and how to handle them

    • Low-quality referrals

      Reward only on launch.

    Evidence

    • Your websiteLaunch page: "500+ Medspas Launched and Coached", "Trusted by 500+ MedSpa Entrepreneurs" and "Join 400+ medspa entrepreneurs who trust Moxie", next to "50% More Affordable to Launch (and 3x Faster)" and "Save up to 55% on essential supplies". Referral pages offer a referred practice "$500 VIP savings on your launch fee".Source
    • Your websiteSitemap (1,354 URLs, checked October 23, 2026): 572 training course pages, 249 topic-by-state pages, 43 state pages (including Brazil, Canada and "online"), 137 training program pages, 162 blog posts, 31 personal referral pages, 12 live-session replays, 9 Medspa MBA lessons and 11 case studies.Source
    • Your websiteResources: 12 "Aesthetic Visionaries Live" sessions with practice owners and advisory board members (replays behind a form), ebooks such as the "Medspa Membership Handbook" and "Loyalty is the New Luxury" retention playbook, and Scale Society, "a private community of aesthetic leaders"; Moxie runs Instagram, TikTok, YouTube and LinkedIn accounts.Source
  • 12

    Moxie's state pages list training courses, and "Googling compliance questions at midnight" is one of the pains on its homepage. People searching how to open a medspa in their state need launch steps, which Moxie already coaches.

    Medium impactMedium effort First result in 1 quarter Launch Coach

    First action

    Pick the five states with the most launches.

    How to measure it

    State-page launch calls

    Now
    –
    Target
    30 a month
    By
    2 quarters

    Steps

    1. 1

      Pick states

      Top five by launches.

      Launch Coach 1 day

    2. 2

      Draft guides

      Steps and official links.

      Launch Coach 2 weeks

    3. 3

      Compliance review

      Every page dated and reviewed.

      Medspa Compliance team 2 weeks

    4. 4

      Publish

      On state pages.

      Senior Marketing Operations Manager 1 week

    5. 5

      Add call booking

      Launch Coach by state.

      Senior Marketing Operations Manager 1 day

    6. 6

      Expand

      Remaining states.

      Launch Coach quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Launch Coach

    Smallest test

    Publish one state guide.

    Why it works

    Add a launch section to each state page: what a new owner typically needs to arrange (with links to the state's own boards), how medical director matching works there, and a Launch Coach call. Have Moxie's compliance team review every page and date it.

    Local launch searches are high intent, and state-by-state help is hard for a generic agency to copy.

    Risks and how to handle them

    • Rules change

      Review every six months and link to official sources.

    Evidence

    • Your websiteSitemap (1,354 URLs, checked October 23, 2026): 572 training course pages, 249 topic-by-state pages, 43 state pages (including Brazil, Canada and "online"), 137 training program pages, 162 blog posts, 31 personal referral pages, 12 live-session replays, 9 Medspa MBA lessons and 11 case studies.Source
    • Your websiteHomepage: "Trusted by 700+ Practices", "2x Higher Average Order Value vs. national average", "$31M Saved on supplies across all Moxie-supported practices", "65% Lower Patient Acquisition Costs Compared to top aesthetic marketing agencies", "25 hours/week Time Saved". The pain list includes "$4k in ads. No idea what they returned." and "On vacation. Still on call." Every call to action is "Book an Intro Call"; there is no pricing page.Source
    • Your websiteLaunch page: "500+ Medspas Launched and Coached", "Trusted by 500+ MedSpa Entrepreneurs" and "Join 400+ medspa entrepreneurs who trust Moxie", next to "50% More Affordable to Launch (and 3x Faster)" and "Save up to 55% on essential supplies". Referral pages offer a referred practice "$500 VIP savings on your launch fee".Source
  • 13

    Moxie is hiring someone to place each supplies order with the supplier by hand and reconcile daily. Practices have saved $31M on supplies, but each practice's own savings are not shown where they order.

    Medium impactMedium effort First result in 1 quarter Operations Assistant

    First action

    Calculate savings to date for ten practices.

    How to measure it

    Platform order share

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Set savings formula

      List price vs Moxie price.

      Operations Assistant for E-Commerce/Product 1 week

    2. 2

      Show savings

      Supplies page and email.

      Product team 1 month

    3. 3

      Reorder reminders

      From inventory usage.

      Product team 1 month

    4. 4

      Automate handoff

      To main suppliers.

      Director of Engineering 1 quarter

    5. 5

      Handle exceptions

      Lost or wrong orders.

      Operations Assistant for E-Commerce/Product ongoing

    6. 6

      Measure

      Order share and retention.

      Senior Marketing Operations Manager monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Operations Assistant for E Commerce/Product

    Smallest test

    Email ten practices their savings to date.

    Why it works

    Show each practice its savings to date on the supplies page and in monthly emails, and add reorder reminders from Maia's inventory tracking. Automate order handoff to suppliers where possible so the team handles exceptions only.

    Visible savings remind practices of Moxie's value each month, and reminders keep orders on the platform.

    Risks and how to handle them

    • Savings estimates questioned

      Show the method.

    Evidence

    • HiringOperations Assistant for E-Commerce/Product (Philippines, posted October 16, 2026): on Moxie's supplies platform, "When an order is received through our platform, place that order with the appropriate supplier", plus "Daily reconciliations between our platform orders and the supplier orders" and email support for lost or wrong orders.Source
    • Your websiteHomepage: "Trusted by 700+ Practices", "2x Higher Average Order Value vs. national average", "$31M Saved on supplies across all Moxie-supported practices", "65% Lower Patient Acquisition Costs Compared to top aesthetic marketing agencies", "25 hours/week Time Saved". The pain list includes "$4k in ads. No idea what they returned." and "On vacation. Still on call." Every call to action is "Book an Intro Call"; there is no pricing page.Source
    • Your websiteAI at Moxie page: Maia gives package suggestions, assigns providers "based on role, scope, location, and availability", tags bookkeeping, tracks inventory, and as "AI Marketing Assistant" generates "on-brand creative and ad copy"; "Coming Soon: Front Desk Assistant" that "responds to patient questions using your tone, policies, and booking rules".Source
  • 14

    Moxie runs Meta campaigns for practices and lists a Maia Front Desk Assistant as coming soon. The Director of Engineering must ship an AI initiative into production. Leads that wait hours for a reply often book elsewhere.

    High impactHigh effort First result in 2 quarters Director of Engineering

    First action

    Measure today's average time from ad lead to first reply.

    How to measure it

    Lead-to-booking rate

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Reply time and booking rate.

      Media Buyer Specialist 1 week

    2. 2

      Scope

      Booking questions only; clinical questions go to staff.

      Product team 2 weeks

    3. 3

      Build

      Assistant for ad leads.

      Director of Engineering 1 quarter

    4. 4

      Pilot

      With 20 practices.

      Practice Success Manager 1 month

    5. 5

      Review conversations

      Quality and compliance.

      Medspa Compliance team weekly

    6. 6

      Roll out

      All ad clients.

      Director of Engineering 1 quarter

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Director of Engineering

    Smallest test

    Have staff reply to all leads within five minutes for one practice for a month.

    Why it works

    Launch the assistant first for ad leads: an instant text reply using the practice's tone, policies and booking rules, offering open slots, with handoff to staff for clinical questions. Report speed-to-reply and bookings in the paid-media panel.

    Faster replies turn more of the same ad spend into bookings, which lifts the ROI Moxie advertises.

    Risks and how to handle them

    • Assistant answers clinical questions

      Hand those to staff every time.

    Evidence

    • Your websiteAI at Moxie page: Maia gives package suggestions, assigns providers "based on role, scope, location, and availability", tags bookkeeping, tracks inventory, and as "AI Marketing Assistant" generates "on-brand creative and ad copy"; "Coming Soon: Front Desk Assistant" that "responds to patient questions using your tone, policies, and booking rules".Source
    • HiringDirector of Engineering (remote US, posted October 16, 2026): leads "roughly 60 engineers" at "a Series C healthcare technology company" and must "drive at least one AI or agentic initiative into production use by month six". Every Moxie post ends: "If you succeed, MedSpas will remain the opportunity for independent owner-operators instead of being dominated by a small number of large chains."Source
    • HiringMedia Buyer Specialist, posted twice (Philippines, September 18, 2026; LATAM, October 21, 2026): each hire will "own the performance and impact of a large book of complex, custom paid media campaigns for our practices", "around 50 initially and scales up with time", and must "pull your own data and diagnose account and tracking health" across "the full funnel we deploy".Source
  • 15

    Moxie has 12 live sessions with practice owners and advisory board members, mostly behind a form, and active social accounts. Short clips would reach far more owners.

    Medium impactLow effort First result in 1 quarter Event Marketing Manager

    First action

    Pick the three most watched sessions.

    How to measure it

    Social-sourced replay sign-ups

    Now
    –
    Target
    300 a month
    By
    2 quarters

    Steps

    1. 1

      Pick sessions

      Three most watched.

      Event Marketing Manager 1 day

    2. 2

      Cut clips

      Five per session.

      Paid Media Creative Specialist 1 week

    3. 3

      Get approvals

      From speakers.

      Event Marketing Manager 1 week

    4. 4

      Post

      TikTok, Instagram, YouTube.

      Senior Marketing Operations Manager weekly

    5. 5

      Link replays

      With tracking.

      Senior Marketing Operations Manager 1 day

    6. 6

      Measure

      Sign-ups and calls.

      Senior Marketing Operations Manager monthly

    First result
    1 quarter
    Cost
    Editing time
    Owner
    Event Marketing Manager

    Smallest test

    Post three clips from one session.

    Why it works

    Cut 5 short clips from each session, post them with a link to the full replay, and keep the form only on the full replay. Track which topics drive intro calls.

    Existing recordings become a steady stream of expert content at almost no cost.

    Risks and how to handle them

    • Speakers object

      Ask approval before posting.

    Evidence

    • Your websiteResources: 12 "Aesthetic Visionaries Live" sessions with practice owners and advisory board members (replays behind a form), ebooks such as the "Medspa Membership Handbook" and "Loyalty is the New Luxury" retention playbook, and Scale Society, "a private community of aesthetic leaders"; Moxie runs Instagram, TikTok, YouTube and LinkedIn accounts.Source
    • Your websiteSitemap (1,354 URLs, checked October 23, 2026): 572 training course pages, 249 topic-by-state pages, 43 state pages (including Brazil, Canada and "online"), 137 training program pages, 162 blog posts, 31 personal referral pages, 12 live-session replays, 9 Medspa MBA lessons and 11 case studies.Source
  • 16

    Moxie raised its Series C alongside Scale Suite for multi-provider practices and plans to "move upmarket", but its multi-provider page leans on one 8-provider case study.

    High impactMedium effort First result in 2 quarters Practice Growth Marketing Lead

    First action

    List practices with three or more providers.

    How to measure it

    Multi-provider calls

    Now
    –
    Target
    20 a month
    By
    2 quarters

    Steps

    1. 1

      Find practices

      Three or more providers.

      Practice Success Manager 2 weeks

    2. 2

      Measure results

      Across providers.

      Staff Data Engineer 1 month

    3. 3

      Interview

      Owners and managers.

      Practice Growth Marketing Lead 1 month

    4. 4

      Publish

      Three stories.

      Practice Growth Marketing Lead 1 month

    5. 5

      Route calls

      To a multi-provider specialist.

      Senior Marketing Operations Manager 1 week

    6. 6

      Measure

      Pipeline.

      Senior Marketing Operations Manager monthly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Practice Growth Marketing Lead

    Smallest test

    Publish one multi-provider story.

    Why it works

    Find three practices with three or more providers, measure results across providers (utilization, margins, compliance alerts closed), and publish stories plus a demo path for multi-provider teams.

    Larger practices buy on peer proof, and they are the upmarket growth Moxie is preparing for.

    Risks and how to handle them

    • Few large customers

      Start with three-provider practices.

    Evidence

    • News coverageMoxie raised a $25 million Series C on March 10, 2026, led by Viewpoint Ventures with SignalFire, Lachy Groom and Haystack ($51 million in total). It supports more than 700 practices, launched Scale Suite for multi-provider operations, margin intelligence and compliance alerts, and reports a 97% retention rate (its own figure).Source
    • Your websiteMulti-Provider page: "Marketing that delivers 8X ROI. Track every patient from first click to lifetime spend so you know exactly what's working and where to scale, something no other agency can do"; "Unlock up to 55% off top-tier products"; one case study (Paradise Medspa, 8 providers) is the main multi-provider story.Source
    • HiringStaff Data Engineer (remote US, posted October 19, 2026): "Data and intelligence are Moxie's moat"; Practice Intelligence and Practice 360 sit on this stack; a first-quarter project is "modelling historical EMR data to work with existing practice KPIs so owners can understand the performance of their business before/after joining Moxie; neither exists today"; later, move Practice Intelligence "from descriptive to predictive to prescriptive" and support accrual reporting "as we move upmarket".Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    Moxie's State of Aesthetic Business report covers finances and operations but not marketing, yet Moxie runs paid campaigns across hundreds of practices. Owners have no trustworthy benchmark for what a lead or booking should cost.

    High impactMedium effort First result in 3 quarters Staff Data Engineer

    First action

    List the ten questions owners ask most about ad costs.

    How to measure it

    Report downloads

    Now
    –
    Target
    5,000
    By
    1 year

    Steps

    1. 1

      Pick questions

      Ten owner questions.

      Head of Marketing Services 1 week

    2. 2

      Analyze

      Aggregated campaign data.

      Staff Data Engineer 2 months

    3. 3

      Privacy review

      No practice identifiable.

      Legal 1 month

    4. 4

      Write

      Chapter and summary.

      Practice Growth Marketing Lead 1 month

    5. 5

      Launch

      Webinar and clips.

      Event Marketing Manager 1 month

    6. 6

      Use in sales

      Benchmarks on calls.

      Launch Coach ongoing

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Staff Data Engineer

    Smallest test

    Publish one benchmark chart.

    Why it works

    Publish yearly medspa ad benchmarks by treatment category and market size (cost per lead, booking rate, return over time), aggregated so no practice can be identified. Launch with a webinar and clips.

    Original data earns press and links, and it positions Moxie as the authority on medspa marketing results.

    Risks and how to handle them

    • Small samples mislead

      Publish only groups with enough practices.

    Evidence

    • Your websiteState of Aesthetic Business report: "63% Worry their practice looks healthier than it actually is", "68% Experienced tighter cash flow than expected despite a full schedule", "39% Have no repeatable monthly performance review rhythm", "85% Carry key business details mentally". It covers finance, operations and delegation, but has no section on marketing spend or ad results.Source
    • Your websiteMedspa Marketing page: "700+ Medspas Scaled" and "drive 3x ROI in month one and 8x in their first year"; "Meta ads with 3x ROI in month one – and 8x by year one"; "Everything's included except ad spend" against "$1,000+/mo in agency fees"; "we work on a performance-based model"; further down, "helped 500+ medspas grow" and "Backed by data from 400+ medspas". The page shows the marketing team and a video, but no example ads and no campaign figures.Source
    • HiringMedia Buyer Specialist, posted twice (Philippines, September 18, 2026; LATAM, October 21, 2026): each hire will "own the performance and impact of a large book of complex, custom paid media campaigns for our practices", "around 50 initially and scales up with time", and must "pull your own data and diagnose account and tracking health" across "the full funnel we deploy".Source
  • 18

    The data role aims to move Practice Intelligence from descriptive to predictive to prescriptive, and Moxie's own survey says 39% of owners have no monthly review rhythm.

    High impactHigh effort First result in 4 quarters Staff Data Engineer

    First action

    Pick three recommendation types with clear value.

    How to measure it

    Weekly actions taken

    Now
    –
    Target
    40%
    By
    4 quarters

    Steps

    1. 1

      Pick types

      Three with measurable value.

      Staff Data Engineer 2 weeks

    2. 2

      Build models

      Per type.

      Staff Data Engineer 1 quarter

    3. 3

      Deliver

      In-app and email.

      Product team 1 month

    4. 4

      Coach

      Practice Success Managers follow up.

      Practice Success Manager ongoing

    5. 5

      Measure

      Acted on and outcome.

      Staff Data Engineer monthly

    6. 6

      Add types

      Quarterly.

      Staff Data Engineer quarterly

    First result
    4 quarters
    Cost
    Data and product time
    Owner
    Staff Data Engineer

    Smallest test

    Send one recommendation by hand to 20 owners.

    Why it works

    Send each owner one weekly recommendation (raise a price, fill a slow day, rebook lapsed patients, reorder stock) with its expected value, and track which were taken and what happened.

    A weekly action builds the review habit owners lack and shows Moxie's value every week.

    Risks and how to handle them

    • Bad recommendations erode trust

      Start with low-risk actions.

    Evidence

    • HiringStaff Data Engineer (remote US, posted October 19, 2026): "Data and intelligence are Moxie's moat"; Practice Intelligence and Practice 360 sit on this stack; a first-quarter project is "modelling historical EMR data to work with existing practice KPIs so owners can understand the performance of their business before/after joining Moxie; neither exists today"; later, move Practice Intelligence "from descriptive to predictive to prescriptive" and support accrual reporting "as we move upmarket".Source
    • Your websiteState of Aesthetic Business report: "63% Worry their practice looks healthier than it actually is", "68% Experienced tighter cash flow than expected despite a full schedule", "39% Have no repeatable monthly performance review rhythm", "85% Carry key business details mentally". It covers finance, operations and delegation, but has no section on marketing spend or ad results.Source
    • Your websiteAI at Moxie page: Maia gives package suggestions, assigns providers "based on role, scope, location, and availability", tags bookkeeping, tracks inventory, and as "AI Marketing Assistant" generates "on-brand creative and ad copy"; "Coming Soon: Front Desk Assistant" that "responds to patient questions using your tone, policies, and booking rules".Source
  • 19

    Moxie lists 137 training programs and 572 courses. Each academy graduates injectors every month, and some will open practices.

    High impactMedium effort First result in 3 quarters Launch Coach

    First action

    List the ten academies with the most directory traffic.

    How to measure it

    Academy-sourced launches

    Now
    –
    Target
    10 a quarter
    By
    3 quarters

    Steps

    1. 1

      List academies

      Top ten by traffic.

      Launch Coach 1 week

    2. 2

      Design offer

      Featured listing and launch session.

      Head of Marketing Services 2 weeks

    3. 3

      Sign partners

      Ten academies.

      Launch Coach 1 quarter

    4. 4

      Run sessions

      Monthly launch talks.

      Launch Coach monthly

    5. 5

      Track

      Graduates who launch.

      Senior Marketing Operations Manager monthly

    6. 6

      Review

      Keep the best partners.

      Head of Marketing Services quarterly

    First result
    3 quarters
    Cost
    Partner benefits
    Owner
    Launch Coach

    Smallest test

    Run one launch session with one academy.

    Why it works

    Sign ten academies: they give graduates a Moxie launch session and resource pack, Moxie lists them as featured partners and refers trainees to them. Track graduates who launch.

    Academies are a steady, trusted source of future owners at the moment they gain skills.

    Risks and how to handle them

    • Directory looks biased

      Label featured partners clearly.

    Evidence

    • Your websiteSitemap (1,354 URLs, checked October 23, 2026): 572 training course pages, 249 topic-by-state pages, 43 state pages (including Brazil, Canada and "online"), 137 training program pages, 162 blog posts, 31 personal referral pages, 12 live-session replays, 9 Medspa MBA lessons and 11 case studies.Source
    • Your websiteAesthetic Training Directory: courses filterable by topic, state, price (up to "$3,000+"), format ("Cadaver Lab", "Hands-On", "Online") and experience level, with a "Get matched with your perfect training" form. The Texas page lists 1:1 trainings and multi-day injectables courses.Source
    • Your websiteLaunch page: "500+ Medspas Launched and Coached", "Trusted by 500+ MedSpa Entrepreneurs" and "Join 400+ medspa entrepreneurs who trust Moxie", next to "50% More Affordable to Launch (and 3x Faster)" and "Save up to 55% on essential supplies". Referral pages offer a referred practice "$500 VIP savings on your launch fee".Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    The creative role's goal is ads practices "regularly ask us if they can post" on their own feeds. Today that happens by request.

    Medium impactLow effort First result in 1 quarter Paid Media Creative Specialist

    First action

    Send the last month's approved ads to ten practices with captions.

    How to measure it

    Reposts per month

    Now
    –
    Target
    200
    By
    2 quarters

    Steps

    1. 1

      Pick formats

      Feed and story sizes.

      Paid Media Creative Specialist 1 week

    2. 2

      Write captions

      Organic versions.

      Paid Media Creative Specialist 1 week

    3. 3

      Build download

      In the app.

      Product team 1 month

    4. 4

      Compliance check

      Organic captions.

      Medspa Compliance team 1 week

    5. 5

      Announce

      To practices.

      Practice Success Manager 1 week

    6. 6

      Measure

      Reposts and reach.

      Senior Marketing Operations Manager monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    Paid Media Creative Specialist

    Smallest test

    Email ten practices their best ad with a caption.

    Why it works

    Add a one-tap option in the app to download any approved ad, with a caption written for organic posting. Track how many practices repost and how those posts perform.

    Every repost spreads Moxie-quality creative for free and shows practices the work they are paying for.

    Risks and how to handle them

    • Ad fatigue on followers

      Suggest one repost a week.

    Evidence

    • HiringPaid Media Creative Specialist (Philippines, posted September 18, 2026): owns "CTR, hook rate, thumb-stop/hold rate, cost per result" for paid social; wants creatives practices are "so excited about that they regularly ask us if they can post our ads as organic content on their feeds"; and "templates that de-risk creative performance, using insights from across a portfolio of brands running similar ads".Source
    • Your websiteMedspa Marketing page: "700+ Medspas Scaled" and "drive 3x ROI in month one and 8x in their first year"; "Meta ads with 3x ROI in month one – and 8x by year one"; "Everything's included except ad spend" against "$1,000+/mo in agency fees"; "we work on a performance-based model"; further down, "helped 500+ medspas grow" and "Backed by data from 400+ medspas". The page shows the marketing team and a video, but no example ads and no campaign figures.Source
  • 21

    Moxie's survey found 85% of owners carry key business details in their heads and its homepage names "On vacation. Still on call." A quiz turns that research into a lead magnet.

    Medium impactLow effort First result in 1 month Senior Marketing Operations M…

    First action

    Write ten questions from the survey.

    How to measure it

    Quiz-to-call rate

    Now
    –
    Target
    10%
    By
    2 quarters

    Steps

    1. 1

      Write questions

      From the survey.

      Practice Growth Marketing Lead 3 days

    2. 2

      Score

      Three bands.

      Practice Growth Marketing Lead 1 day

    3. 3

      Build

      Quiz and result page.

      Web team 1 week

    4. 4

      Share image

      For social.

      Paid Media Creative Specialist 3 days

    5. 5

      Promote

      Social and email.

      Senior Marketing Operations Manager 2 weeks

    6. 6

      Measure

      Completions and calls.

      Senior Marketing Operations Manager monthly

    First result
    1 month
    Cost
    Web build time
    Owner
    Senior Marketing Operations Manager

    Smallest test

    Run the quiz as an Instagram story poll first.

    Why it works

    Build a ten-question quiz scoring how much the practice depends on the owner, compare the answer with the survey, and offer a strategy session. Share results as an image.

    Owners like measuring themselves against peers, and the result opens the conversation Moxie wants.

    Risks and how to handle them

    • Seen as gimmicky

      Tie every result to survey data.

    Evidence

    • Your websiteState of Aesthetic Business report: "63% Worry their practice looks healthier than it actually is", "68% Experienced tighter cash flow than expected despite a full schedule", "39% Have no repeatable monthly performance review rhythm", "85% Carry key business details mentally". It covers finance, operations and delegation, but has no section on marketing spend or ad results.Source
    • Your websiteHomepage: "Trusted by 700+ Practices", "2x Higher Average Order Value vs. national average", "$31M Saved on supplies across all Moxie-supported practices", "65% Lower Patient Acquisition Costs Compared to top aesthetic marketing agencies", "25 hours/week Time Saved". The pain list includes "$4k in ads. No idea what they returned." and "On vacation. Still on call." Every call to action is "Book an Intro Call"; there is no pricing page.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

Make a demo (opens programmable.digital in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 26, 2026, and cites them throughout. Moxie did not commission, review or endorse it, and Programmable is not affiliated with Moxie. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Moxie runs its business.

Something wrong, or do you represent Moxie? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Paid-media proof page, one practice count, ad-spend calculator, pricing explainer, lean ad landing page and the directory launch path; start the dependency quiz.

  2. Days 31 to 6011 ideas

    Before/after reports, creative templates, ad results in Practice 360, switching pages, referrals for every practice, state launch guides, supplies savings, fast lead replies, clips and multi-provider proof; the repost button.

  3. Days 61 to 903 ideas

    Commit to the big bets: ad benchmarks, prescriptive Practice Intelligence and academy partnerships.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value focusing on patient care while Moxie handles the business side. The most cited problem: ad spend with no visible return.

  • Lower product costs through preferred pricing
  • Doing marketing, compliance and admin alone
  • In their words: “injector to owner”

Market

Competitive landscape

5 competitors compared: Aesthetic Record, Boulevard, PatientNow, Mangomint and 1 more.

  • Gap to exploit: Published ad benchmarks for medspas
  • Aesthetic Record: Software only, no managed ads or coaching
  • Boulevard: Built for salons and spas broadly

Hiring signals

Moxie is scaling its done-for-you marketing: two Media Buyer Specialist roles (Philippines and Latin America) each owning about 50 practice campaigns, and a Paid Media Creative Specialist measured on hook rate and cost…

  • Media Buyer Specialist - LATAM: About 50 practice campaigns per buyer. Ideas 1, 3, 9.
  • Media Buyer Specialist (PH): Tracking across the full funnel. Ideas 1, 9, 14.
  • Paid Media Creative Specialist (PH): Hook rate, cost per result and portfolio templates. Ideas 1, 8, 20.

From the team that wrote this playbook

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