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  • The brief
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  • This week · 7
  • This quarter · 11
  • Big bets · 3
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Generated Oct 22, 2026
  1. Programmable
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  3. Justworks
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growth playbook · Oct 22, 2026

justworks.com (opens in a new tab)

Justworks growth playbook

Diagnosis

Justworks says its top objective is to "change the shape of our growth", and its hiring shows how: a VP of Growth for digital-first journeys, a new Digital Sales team for self-serve buyers, funnel and lifecycle operations, expansion product marketing and engineering, partner marketing, brand media and marketing ops for agents.

This playbook first turns research traffic into self-serve starts (country guides, abandoned applications, a plan picker, ICHRA), cleans up search and freshness, then builds in-product expansion, contractor-to-EOR conversion, accountant and fintech partnerships, renewal and activation programs, and bigger bets on localized hubs, a pre-sales assistant and bundles.

Growth Score

7/10

Biggest Opportunity

Connect the large content library (guides, law pages, webinars) to self-serve buying and the new Digital Sales team.

Biggest Risk

Deel, Rippling, Gusto, TriNet and ADP compete for the same small businesses, and price increases (PEO Plus up 14% this year) raise switching risk unless value is clear.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Turn the 387 global hiring guide pages into priced, self-serve starts for EOR and contractor payments

    Add the priced EOR box and start button to the five most-visited country guides.

    High impact First result in 1 month
  2. 2

    Recover abandoned self-serve applications within an hour, with a Digital Sales Advisor for the biggest ones

    Pull last month's abandoned applications by step.

    High impact First result in 1 month
  3. 3

    Lead with the new ICHRA benefit for businesses facing rising health costs

    List Payroll customers with no benefits.

    High impact First result in 1 month

02

Your idea portfolio

23 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 12Fill-ins · 6Reconsider · 3
Effort →

Showing 23 of 23 ideas

This week 7

Quick wins with a clear first action.

  • 01

    Justworks' new VP of Growth is asked to scale "self-directed journeys", and the new Digital Sales team exists because more owners now buy through Self-Service. The global hiring guides are where those owners research hiring abroad: 387 pages, a blog pushing international hiring this month, and an EOR priced at $599 per employee per month. But the guides are built as research, not as a buying path: countries carry different support levels (in-platform EOR in 11 countries, some contractor-only), and the France guide still says "Updated September 15th 2025".

    High impactMedium effort First result in 1 month Senior Product Marketing Mana…

    First action

    Add the priced EOR box and start button to the five most-visited country guides.

    How to measure it

    Starts from country guides

    Now
    –
    Target
    200 a month
    By
    90 days

    Steps

    1. 1

      Rank the guides

      Traffic and current conversion by country.

      Marketing analytics lead 2 days

    2. 2

      Map support levels

      EOR, contractor-only or waitlist for every country.

      Senior Product Manager, Contractor Management 2 days

    3. 3

      Write the boxes

      One template per support level, with price and next step.

      Senior Product Marketing Manager, Growth 3 days

    4. 4

      Deep-link sign-up

      Start self-serve with the country and hire type preselected.

      Engineering Manager, Growth Expansion 1 week

    5. 5

      Add the human option

      Advisor offer for repeat or long visits.

      Manager, Digital Sales 3 days

    6. 6

      Date and refresh

      Last-reviewed date on every guide; refresh the oldest first.

      Content marketing lead 1 month

    7. 7

      Tag and measure

      UTMs and starts by guide.

      Marketing Campaign Operations & Automation Manager 2 days

    8. 8

      Review weekly

      Starts, advisor conversations and closed EOR hires.

      Vice President, Growth Marketing weekly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Senior Product Marketing Manager, Growth

    Smallest test

    Add the box to the France, UK and Canada guides for two weeks and compare starts.

    Why it works

    Give every country guide one clear next step that matches what Justworks can do there: for EOR countries, a box with the $599 monthly fee, the typical employer costs from the guide and "Start hiring in France" into self-serve; for contractor-only countries, a "Pay a contractor in Argentina" path; for unsupported countries, a waitlist. Readers who hesitate (repeat visits, time on page) get a Digital Sales Advisor offer. Show the last-reviewed date on each guide and refresh the oldest first.

    Owners reading a country guide have a hire in mind. A price and a start button at that moment converts research into revenue, and the Digital Sales team gets warm, specific conversations instead of cold leads.

    Ready to use

    ChecklistCountry guide buying path

    [ ] Support level per country: EOR / contractor-only / waitlist
    [ ] Priced box: $599 per employee per month + typical employer costs
    [ ] Start button with country and hire type preselected
    [ ] Contractor path for contractor-only countries
    [ ] Waitlist for unsupported countries
    [ ] Digital Sales Advisor offer on repeat visits
    [ ] Last-reviewed date on every guide
    [ ] UTM tags and weekly starts report

    Risks and how to handle them

    • Readers in contractor-only countries feel turned away

      Always offer the contractor path or a waitlist, never a dead end.

    • Cost estimates seen as quotes

      Label them as typical ranges and link to the full quote.

    Evidence

    • HiringVice President, Growth Marketing (posted October 14, 2026): "strengthen the sales-led motion that powers our business today while scaling digital-first experiences that combine intuitive self-directed journeys with human assistance where it adds value"; "develop digital-first hybrid journeys across multiple offerings and routes to purchase"; "help prospects progress toward purchase and customers discover and adopt additional offerings".Source
    • HiringA new Digital Sales team in Phoenix: a Manager, Digital Sales (posted September 24, 2026) and Digital Sales Advisors (October 8). "More small business owners are beginning their Justworks journey digitally. Many can evaluate and purchase Justworks through Self-Service." Advisors work with owners "already engaging with Justworks digitally", using "customer and behavioral signals", and the manager designs "routing, sales plays, workflows, automation, experimentation, and feedback into our Self-Service experience".Source
    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
    • Your websiteGlobal hiring guides in search results (October 21, 2026): the guides index lists about two dozen countries, filtered by hire type and region, with some marked as supported for contractors only; the France guide shows "Updated September 15th 2025". Recent blog posts push international hiring: "Why Small Businesses Are Hiring Outside the US" (October 9, 2026) and "International Expansion Strategy" (October 16, 2026).Source
    • Your websiteJustworks EOR: the help center says EOR is "currently available directly within the Justworks platform in 11 supported countries (and counting)", and the EOR page lists $599 per employee per month.Source
  • 02

    The funnel operations role lists "abandoned applications" as a program to define, and the new Digital Sales Advisors are meant to step in where owners get stuck. An owner who stops halfway through sign-up has the most intent of anyone in the funnel.

    High impactMedium effort First result in 1 month Marketing Operations Manager

    First action

    Pull last month's abandoned applications by step.

    How to measure it

    Abandoned applications completed

    Now
    –
    Target
    20%
    By
    60 days

    Steps

    1. 1

      Map the steps

      Where applications stop.

      Marketing Operations Manager, Funnel & Lifecycle 2 days

    2. 2

      Write messages

      One per step.

      Head of Customer Lifecycle Marketing 3 days

    3. 3

      Build triggers

      Email and SMS within an hour.

      Marketing Campaign Operations & Automation Manager 1 week

    4. 4

      Route big ones

      To advisors the same day.

      Manager, Digital Sales 3 days

    5. 5

      Report

      Recovery by step and size.

      Marketing analytics lead weekly

    6. 6

      Feed product

      Top three drop-off reasons.

      Marketing Operations Manager, Funnel & Lifecycle monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Marketing Operations Manager, Funnel & Lifecycle

    Smallest test

    Email last week's abandoned applications by hand.

    Why it works

    Trigger an email and SMS within an hour of an abandoned application, linking back to the exact step with an answer to the most common question at that step. Route applications above a set team size to an advisor for a same-day call. Track recovery by step to show product where people stop.

    Fast, specific follow-up recovers a large share of abandoned sign-ups, and step data tells product what to fix.

    Risks and how to handle them

    • Too many messages

      Stop after completion or two touches.

    Evidence

    • HiringMarketing Operations Manager, Funnel & Lifecycle (posted October 14, 2026): a "multi-product platform with self-service, hybrid, partner, and managed-sales motions"; defines requirements for "nurture, abandoned applications, closed-lost re-engagement, onboarding, adoption, retention, and cross-sell programs" and measures "speed to lead". A Marketing Campaign Operations & Automation Manager (October 15) builds campaigns across "paid media, web, email, webinars, events, content syndication" with landing pages, forms, UTMs and routing.Source
    • HiringA new Digital Sales team in Phoenix: a Manager, Digital Sales (posted September 24, 2026) and Digital Sales Advisors (October 8). "More small business owners are beginning their Justworks journey digitally. Many can evaluate and purchase Justworks through Self-Service." Advisors work with owners "already engaging with Justworks digitally", using "customer and behavioral signals", and the manager designs "routing, sales plays, workflows, automation, experimentation, and feedback into our Self-Service experience".Source
    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
  • 03

    Justworks launched an ICHRA reimbursement benefit at $25 per enrolled employee and partnered with Thatch for ICHRA setup, and its newsroom says rising healthcare costs underline the value of partnership. Many small businesses that cannot afford a group plan do not know ICHRA exists.

    High impactLow effort First result in 1 month Senior Product Marketing Mana…

    First action

    List Payroll customers with no benefits.

    How to measure it

    Businesses enrolled in ICHRA

    Now
    –
    Target
    300
    By
    2 quarters

    Steps

    1. 1

      Write the guide

      With a cost example.

      Content marketing lead 1 week

    2. 2

      Update pages

      Benefits and pricing.

      Senior Product Marketing Manager, Growth 3 days

    3. 3

      Plan the webinar

      With Thatch.

      Senior Partner Marketing Manager 2 weeks

    4. 4

      Email customers

      Payroll without benefits.

      Head of Customer Lifecycle Marketing 1 week

    5. 5

      Brief advisors

      ICHRA talk track.

      Manager, Digital Sales 2 days

    6. 6

      Measure

      Enrollments.

      Marketing analytics lead monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Senior Product Marketing Manager, Growth

    Smallest test

    Email 500 Payroll customers about ICHRA.

    Why it works

    Publish an ICHRA guide and cost example (premium budget vs group plan), add ICHRA to the benefits and pricing pages, run a webinar with Thatch, and email Payroll customers without benefits.

    A new, cheaper way to offer health benefits is a strong reason to switch or upgrade.

    Risks and how to handle them

    • Complexity

      Offer a one-page summary and advisor help.

    Evidence

    • Pricing trackerJustworks pricing changes recorded between March 30 and June 30, 2026: PEO Plus rose from $109 to $124 per employee per month, and a new ICHRA reimbursement benefit launched at $25 per enrolled employee per month on Payroll, PEO Basic and PEO Plus. PEO Basic is listed at $79 and Payroll at $8 per employee plus a $50 monthly base.Source
    • News coverageJustworks press page: a July 28, 2026 partnership with Thatch to offer ICHRA setup, administration and compliance; a July 9, 2026 small business benefits report; and an October 8, 2026 newsroom post, "Rising Healthcare Costs Underscore the Value of Partnership".Source
    • HiringExpansion hiring: a Senior Product Marketing Manager, Growth (posted October 13, 2026) to drive "customers from single-product to multi-product adoption" and shape "how SMB prospects discover and choose Justworks"; an Engineering Manager, Growth Expansion (October 15) for "upgrade paths directly within the product", turning signals of "moments when a customer is changing" into "nudges" and self-service upsell and cross-sell; and a Senior PMM, Pricing & Packaging for "pricing experimentation" and "bundling strategies".Source
  • 04

    Justworks sells Payroll at $8 per employee plus a base fee, PEO Basic at $79, PEO Plus at $124 and EOR at $599, through self-serve and sales. Owners have to work out which fits.

    High impactMedium effort First result in 1 month Senior Product Marketing Mana…

    First action

    Write the five questions and the decision rules.

    How to measure it

    Pricing-to-start conversion

    Now
    –
    Target
    +15%
    By
    90 days

    Steps

    1. 1

      Agree rules

      Questions and recommendations.

      Senior Product Marketing Manager, Pricing & Packaging 1 week

    2. 2

      Design

      Picker and result.

      Product designer 1 week

    3. 3

      Build

      On the pricing page.

      Engineering Manager, Growth Expansion 2 weeks

    4. 4

      Pass answers

      To sign-up and advisors.

      Marketing Operations Manager, Funnel & Lifecycle 3 days

    5. 5

      Test

      A/B.

      Marketing analytics lead 4 weeks

    6. 6

      Refine

      From results.

      Senior Product Marketing Manager, Pricing & Packaging monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    Senior Product Marketing Manager, Pricing & Packaging

    Smallest test

    Run the picker as a short form linked from the pricing page.

    Why it works

    Add a five-question picker (team size, locations, benefits needed, international hires, HR support) that recommends a plan with the monthly total, and pass the answer into sign-up or to an advisor.

    Clear recommendations reduce hesitation and set expectations before sign-up.

    Risks and how to handle them

    • Wrong recommendation

      Show alternatives and let owners switch.

    Evidence

    • Pricing trackerJustworks pricing changes recorded between March 30 and June 30, 2026: PEO Plus rose from $109 to $124 per employee per month, and a new ICHRA reimbursement benefit launched at $25 per enrolled employee per month on Payroll, PEO Basic and PEO Plus. PEO Basic is listed at $79 and Payroll at $8 per employee plus a $50 monthly base.Source
    • HiringExpansion hiring: a Senior Product Marketing Manager, Growth (posted October 13, 2026) to drive "customers from single-product to multi-product adoption" and shape "how SMB prospects discover and choose Justworks"; an Engineering Manager, Growth Expansion (October 15) for "upgrade paths directly within the product", turning signals of "moments when a customer is changing" into "nudges" and self-service upsell and cross-sell; and a Senior PMM, Pricing & Packaging for "pricing experimentation" and "bundling strategies".Source
    • HiringA new Digital Sales team in Phoenix: a Manager, Digital Sales (posted September 24, 2026) and Digital Sales Advisors (October 8). "More small business owners are beginning their Justworks journey digitally. Many can evaluate and purchase Justworks through Self-Service." Advisors work with owners "already engaging with Justworks digitally", using "customer and behavioral signals", and the manager designs "routing, sales plays, workflows, automation, experimentation, and feedback into our Self-Service experience".Source
  • 05

    Search results show the Global Hiring Guides index under www.justworks.com and under two other justworks.com hostnames, each with a different country list. Duplicates split ranking signals and can show owners an out-of-date list of supported countries.

    Medium impactLow effort First result in 1 month Director

    First action

    List every justworks.com hostname that search engines index.

    How to measure it

    Indexed duplicate pages

    Now
    –
    Target
    0
    By
    60 days

    Steps

    1. 1

      List hostnames

      Indexed in search.

      Director, Marketing Operations 1 day

    2. 2

      Redirect

      To www.

      Web engineering lead 2 days

    3. 3

      Add canonicals

      On all templates.

      Web engineering lead 2 days

    4. 4

      Request removal

      In Search Console.

      Director, Marketing Operations 1 day

    5. 5

      Review exposure

      With security.

      Security lead 1 week

    6. 6

      Monitor

      Monthly.

      Director, Marketing Operations monthly

    First result
    1 month
    Cost
    $0
    Owner
    Director, Marketing Operations

    Smallest test

    Redirect the guides index on one hostname.

    Why it works

    Redirect the other hostnames to www.justworks.com (or keep them out of search with noindex), add canonical tags, ask Google to drop the old copies, and check the other hostnames for anything else that should not be public.

    One canonical copy concentrates ranking and keeps every searcher on current information.

    Risks and how to handle them

    • Breaking internal tools

      Check each hostname's purpose first.

    Evidence

    • Search checkSearch results on October 21, 2026 show the Global Hiring Guides index under www.justworks.com and also under two other justworks.com hostnames, each with a different country list.Source
    • Your websiteGlobal hiring guides in search results (October 21, 2026): the guides index lists about two dozen countries, filtered by hire type and region, with some marked as supported for contractors only; the France guide shows "Updated September 15th 2025". Recent blog posts push international hiring: "Why Small Businesses Are Hiring Outside the US" (October 9, 2026) and "International Expansion Strategy" (October 16, 2026).Source
  • 06

    Justworks has 387 global hiring guide pages, 53 state employment law pages and 266 glossary terms; the France guide says it was updated September 15, 2025, and the newest video is from December 2025. Owners and AI assistants favor sources that are clearly current.

    Medium impactLow effort First result in 2 months Content marketing lead

    First action

    List guide and law pages by last update.

    How to measure it

    Share of top pages reviewed

    Now
    –
    Target
    100% of top 50
    By
    90 days

    Steps

    1. 1

      List pages

      By date and traffic.

      Content marketing lead 2 days

    2. 2

      Add dates

      Template change.

      Web engineering lead 3 days

    3. 3

      Assign reviewers

      Compliance experts.

      Content marketing lead 1 week

    4. 4

      Refresh

      Top 50.

      Content marketing lead 2 months

    5. 5

      Set cycles

      By traffic.

      Content marketing lead 1 week

    6. 6

      Measure

      Traffic and citations.

      Marketing analytics lead monthly

    First result
    2 months
    Cost
    Writing time
    Owner
    Content marketing lead

    Smallest test

    Refresh the France guide this week.

    Why it works

    Add "Reviewed by" and a reviewed date to each page, set a review cycle by traffic, and refresh pages older than 12 months starting with the top 50.

    Current dates lift trust, click-through and citations.

    Risks and how to handle them

    • Review backlog

      Prioritize by traffic.

    Evidence

    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
    • Your websiteGlobal hiring guides in search results (October 21, 2026): the guides index lists about two dozen countries, filtered by hire type and region, with some marked as supported for contractors only; the France guide shows "Updated September 15th 2025". Recent blog posts push international hiring: "Why Small Businesses Are Hiring Outside the US" (October 9, 2026) and "International Expansion Strategy" (October 16, 2026).Source
  • 07

    Justworks lists an MCP integration that brings HR data into AI assistants, and the partner marketing role is asked to manage presence on "app stores, integrations marketplaces". Few payroll providers offer this, and owners who try it see Justworks as modern.

    High impactLow effort First result in 1 month Senior Partner Marketing Mana…

    First action

    Write five example questions with answers.

    How to measure it

    Customers connecting MCP

    Now
    –
    Target
    1,000
    By
    2 quarters

    Steps

    1. 1

      Write examples

      Five questions.

      Senior Partner Marketing Manager 2 days

    2. 2

      List in directories

      AI app directories.

      Senior Partner Marketing Manager 2 weeks

    3. 3

      Film the demo

      Two minutes.

      Social Media Lead 1 week

    4. 4

      Run the webinar

      For customers.

      Marketing Campaign Operations & Automation Manager 1 month

    5. 5

      Add to comparisons

      Key rivals.

      Senior Product Marketing Manager, Growth 1 week

    6. 6

      Measure

      Connections and leads.

      Marketing analytics lead monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Senior Partner Marketing Manager

    Smallest test

    Post the demo video on LinkedIn.

    Why it works

    Publish a clear MCP page with five example questions, list the connector in AI app directories, run a short demo video and a webinar, and use it in comparison pages against Gusto and Rippling.

    A visible, novel integration earns press and differentiates Justworks in comparison shopping.

    Risks and how to handle them

    • Data privacy concerns

      Explain permissions and controls clearly.

    Evidence

    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
    • HiringSenior Partner Marketing Manager (posted October 13, 2026): bridges marketing with the Alliances and Integrations teams, oversees "Justworks' presence on partner surfaces—websites, app stores, integrations marketplaces", and builds programs "to attract technology partners and developers to our platform". A Group Product Manager, Advisor Channel is also open.Source
    • Competitor researchRivals' own homepages: Deel, "Hire, pay, and manage teams in 150+ countries"; Rippling, "#1 Workforce Management System | HR, IT, Finance"; TriNet, "HR solutions including payroll, benefits, risk management and compliance"; ADP, "online payroll and HR solutions, plus tax, compliance, benefit administration".Source

This quarter 11

The core plays for the next three months.

  • 08

    The Growth Expansion team is asked to turn signals of "moments when a customer is changing" into nudges, and the PMM to drive single-product to multi-product adoption.

    High impactHigh effort First result in 2 quarters Engineering Manager

    First action

    Pick the five moments from upgrade history.

    How to measure it

    Upgrades from in-product nudges

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Find moments

      From upgrade history.

      Marketing analytics lead 2 weeks

    2. 2

      Design offers

      Price and one click.

      Senior Product Marketing Manager, Growth 2 weeks

    3. 3

      Build signals

      Events in product.

      Engineering Manager, Growth Expansion 1 month

    4. 4

      Build nudges

      In-product.

      Engineering Manager, Growth Expansion 1 month

    5. 5

      Test

      Holdout groups.

      Marketing analytics lead 1 quarter

    6. 6

      Scale

      More moments.

      Engineering Manager, Growth Expansion quarterly

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Engineering Manager, Growth Expansion

    Smallest test

    Run one nudge for the first benefits-eligible hire.

    Why it works

    Define five moments (first benefits-eligible hire, hire in a new state, first international contractor, team over 20, renewal) and show an in-product offer for the right upgrade with price and one-click start.

    Offers at the moment of need convert far better than generic campaigns.

    Risks and how to handle them

    • Nudge fatigue

      Limit frequency and allow dismissal.

    Evidence

    • HiringExpansion hiring: a Senior Product Marketing Manager, Growth (posted October 13, 2026) to drive "customers from single-product to multi-product adoption" and shape "how SMB prospects discover and choose Justworks"; an Engineering Manager, Growth Expansion (October 15) for "upgrade paths directly within the product", turning signals of "moments when a customer is changing" into "nudges" and self-service upsell and cross-sell; and a Senior PMM, Pricing & Packaging for "pricing experimentation" and "bundling strategies".Source
    • HiringHead of Customer Lifecycle Marketing (posted September 29, 2026): a portfolio "spanning acquisition, activation, retention, expansion, and advocacy" across "email, in-product, and SMS", leading a team of "three senior individual contributors", working "through decisioning and agents".Source
  • 09

    Justworks is unifying how businesses pay contractors in the US and abroad. A contractor paid every month for a year is often a full-time hire in practice, which brings classification risk for the business and an EOR sale for Justworks.

    High impactMedium effort First result in 1 quarter Senior Product Manager

    First action

    Count contractors paid monthly for six months.

    How to measure it

    Conversions

    Now
    –
    Target
    100
    By
    2 quarters

    Steps

    1. 1

      Find contractors

      Six months of monthly pay.

      Marketing analytics lead 1 week

    2. 2

      Write explainer

      Risk and EOR.

      Senior Product Marketing Manager, Growth 1 week

    3. 3

      Build the flag

      In product.

      Senior Product Manager, Contractor Management 1 month

    4. 4

      Send campaign

      Email and in-product.

      Head of Customer Lifecycle Marketing 2 weeks

    5. 5

      Advisor calls

      For interested customers.

      Digital Sales Advisor ongoing

    6. 6

      Measure

      Conversions.

      Marketing analytics lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Product Manager, Contractor Management

    Smallest test

    Email ten customers with long-running contractors.

    Why it works

    Flag contractors paid monthly for six months or more, send the business an explainer on conversion and the EOR price, and offer an advisor call.

    It solves a real risk for customers and creates EOR revenue from existing accounts.

    Risks and how to handle them

    • Sounds like legal advice

      Keep to general information and suggest advisers.

    Evidence

    • HiringJustworks in its job posts: "Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe." The Senior Product Manager, Contractor Management will build "one unified product experience for every business that pays a contractor through Justworks, whether that contractor is based in the US or abroad"; today "These flows evolved separately over time".Source
    • Your websiteJustworks EOR: the help center says EOR is "currently available directly within the Justworks platform in 11 supported countries (and counting)", and the EOR page lists $599 per employee per month.Source
    • HiringExpansion hiring: a Senior Product Marketing Manager, Growth (posted October 13, 2026) to drive "customers from single-product to multi-product adoption" and shape "how SMB prospects discover and choose Justworks"; an Engineering Manager, Growth Expansion (October 15) for "upgrade paths directly within the product", turning signals of "moments when a customer is changing" into "nudges" and self-service upsell and cross-sell; and a Senior PMM, Pricing & Packaging for "pricing experimentation" and "bundling strategies".Source
  • 10

    Justworks has an advisor dashboard for accountants and runs webinars with accounting firms such as Aprio and Acuity. Accountants are trusted advisers to exactly the small businesses Justworks targets.

    High impactMedium effort First result in 2 quarters Group Product Manager

    First action

    List the 50 firms with the most small business clients.

    How to measure it

    Customers referred by accountants

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      List firms

      50.

      Group Product Manager, Advisor Channel 2 weeks

    2. 2

      Design offer

      Referral and co-marketing.

      Senior Partner Marketing Manager 2 weeks

    3. 3

      Run webinars

      Monthly.

      Marketing Campaign Operations & Automation Manager monthly

    4. 4

      Track referrals

      In the dashboard.

      Group Product Manager, Advisor Channel 1 month

    5. 5

      Report

      Revenue to firms.

      Marketing analytics lead quarterly

    6. 6

      Expand

      Next 50.

      Group Product Manager, Advisor Channel quarterly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Group Product Manager, Advisor Channel

    Smallest test

    Co-host one webinar.

    Why it works

    Recruit 50 accounting firms, co-host monthly webinars on payroll, benefits and international hiring, give firms referral tracking in the advisor dashboard, and report referred revenue to them.

    Partner-sourced customers convert and retain better, and accountants refer repeatedly.

    Risks and how to handle them

    • Firms prefer rival PEOs

      Offer better tools and faster support.

    Evidence

    • Public profileCustomer logos on justworks.com include Peloton, Citi Bike and One Medical; recent webinars include "Why Small Teams Aren't Waiting" (October 2026), "Beyond Payroll" (September 2026), "Get Ready to Enroll" and partner sessions with accounting firms Aprio and Acuity.Source
    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
    • HiringSenior Partner Marketing Manager (posted October 13, 2026): bridges marketing with the Alliances and Integrations teams, oversees "Justworks' presence on partner surfaces—websites, app stores, integrations marketplaces", and builds programs "to attract technology partners and developers to our platform". A Group Product Manager, Advisor Channel is also open.Source
  • 11

    Justworks integrates with Brex, Ramp, Mercury, Carta and Xero, whose customers are young, growing businesses. The partner marketing role is asked to drive customer discovery through integrations.

    Medium impactMedium effort First result in 1 quarter Senior Partner Marketing Mana…

    First action

    Pitch one partner.

    How to measure it

    Partner-sourced sign-ups

    Now
    –
    Target
    150 a quarter
    By
    2 quarters

    Steps

    1. 1

      Pick partners

      Three.

      Senior Partner Marketing Manager 1 week

    2. 2

      Agree offers

      Joint.

      Senior Partner Marketing Manager 1 month

    3. 3

      Build pages

      Landing pages.

      Marketing Campaign Operations & Automation Manager 2 weeks

    4. 4

      Launch

      Campaigns.

      Senior Partner Marketing Manager 1 month

    5. 5

      Webinars

      One each.

      Marketing Campaign Operations & Automation Manager 1 quarter

    6. 6

      Measure

      Sign-ups.

      Marketing analytics lead monthly

    First result
    1 quarter
    Cost
    Offer costs
    Owner
    Senior Partner Marketing Manager

    Smallest test

    Launch with one partner.

    Why it works

    Run a co-marketing campaign with each partner: a joint landing page, an in-app placement, an offer for their customers and a webinar.

    Partners reach the right businesses at the moment they set up finances.

    Risks and how to handle them

    • Partner priorities shift

      Agree goals in writing.

    Evidence

    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
    • HiringSenior Partner Marketing Manager (posted October 13, 2026): bridges marketing with the Alliances and Integrations teams, oversees "Justworks' presence on partner surfaces—websites, app stores, integrations marketplaces", and builds programs "to attract technology partners and developers to our platform". A Group Product Manager, Advisor Channel is also open.Source
  • 12

    Justworks runs regular webinars (Beyond Payroll, Why Small Teams Aren't Waiting, partner sessions). The campaign operations role coordinates webinars and content syndication.

    Medium impactMedium effort First result in 1 quarter Marketing Campaign Operations…

    First action

    Cut clips from the last three webinars.

    How to measure it

    On-demand leads

    Now
    –
    Target
    500 a quarter
    By
    2 quarters

    Steps

    1. 1

      Cut clips

      Three webinars.

      Marketing Campaign Operations & Automation Manager 2 weeks

    2. 2

      Write summaries

      Posts.

      Content marketing lead 2 weeks

    3. 3

      Build library

      On-demand page.

      Marketing Campaign Operations & Automation Manager 1 month

    4. 4

      Set nurture

      By topic.

      Marketing Operations Manager, Funnel & Lifecycle 2 weeks

    5. 5

      Promote

      Social.

      Social Media Lead ongoing

    6. 6

      Measure

      Leads.

      Marketing analytics lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Marketing Campaign Operations & Automation Manager

    Smallest test

    Publish three clips.

    Why it works

    Cut each webinar into short clips and a summary post, publish an on-demand library with gated full sessions, and feed viewers into nurture by topic.

    Webinar content works for months after the live date.

    Risks and how to handle them

    • Old content

      Retire outdated sessions.

    Evidence

    • Public profileCustomer logos on justworks.com include Peloton, Citi Bike and One Medical; recent webinars include "Why Small Teams Aren't Waiting" (October 2026), "Beyond Payroll" (September 2026), "Get Ready to Enroll" and partner sessions with accounting firms Aprio and Acuity.Source
    • HiringMarketing Operations Manager, Funnel & Lifecycle (posted October 14, 2026): a "multi-product platform with self-service, hybrid, partner, and managed-sales motions"; defines requirements for "nurture, abandoned applications, closed-lost re-engagement, onboarding, adoption, retention, and cross-sell programs" and measures "speed to lead". A Marketing Campaign Operations & Automation Manager (October 15) builds campaigns across "paid media, web, email, webinars, events, content syndication" with landing pages, forms, UTMs and routing.Source
    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
  • 13

    The lifecycle head will build programs for activation and retention across email, in-product and SMS. New customers who run payroll, enroll benefits and add an integration in the first 90 days stay longer.

    High impactMedium effort First result in 1 quarter Head of Customer Lifecycle Ma…

    First action

    Pick milestones from retained cohorts.

    How to measure it

    Activation by day 90

    Now
    –
    Target
    80%
    By
    2 quarters

    Steps

    1. 1

      Find milestones

      Retained cohorts.

      Marketing analytics lead 2 weeks

    2. 2

      Write sequences

      By plan.

      Head of Customer Lifecycle Marketing 1 month

    3. 3

      Set alerts

      For CS.

      Marketing Operations Manager, Funnel & Lifecycle 2 weeks

    4. 4

      Launch

      New customers.

      Head of Customer Lifecycle Marketing 1 week

    5. 5

      Measure

      Activation and retention.

      Marketing analytics lead monthly

    6. 6

      Refine

      Quarterly.

      Head of Customer Lifecycle Marketing quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Head of Customer Lifecycle Marketing

    Smallest test

    Run the sequence for one month of customers.

    Why it works

    Define activation milestones, send a sequence matched to each customer's plan, and alert Customer Success when a customer falls behind.

    Early activation predicts retention and expansion.

    Risks and how to handle them

    • Overlap with CS outreach

      Share one calendar.

    Evidence

    • HiringHead of Customer Lifecycle Marketing (posted September 29, 2026): a portfolio "spanning acquisition, activation, retention, expansion, and advocacy" across "email, in-product, and SMS", leading a team of "three senior individual contributors", working "through decisioning and agents".Source
    • HiringExpansion hiring: a Senior Product Marketing Manager, Growth (posted October 13, 2026) to drive "customers from single-product to multi-product adoption" and shape "how SMB prospects discover and choose Justworks"; an Engineering Manager, Growth Expansion (October 15) for "upgrade paths directly within the product", turning signals of "moments when a customer is changing" into "nudges" and self-service upsell and cross-sell; and a Senior PMM, Pricing & Packaging for "pricing experimentation" and "bundling strategies".Source
  • 14

    Justworks published a benefits report and talks about rising healthcare costs. Renewal time is when small businesses compare providers.

    High impactMedium effort First result in 1 quarter Head of Customer Lifecycle Ma…

    First action

    Draft the summary for ten customers.

    How to measure it

    Retention at renewal

    Now
    –
    Target
    +3 points
    By
    2 quarters

    Steps

    1. 1

      Define summary

      Fields.

      Head of Customer Lifecycle Marketing 2 weeks

    2. 2

      Build data

      Per customer.

      Marketing analytics lead 1 month

    3. 3

      Write emails

      Personal.

      Head of Customer Lifecycle Marketing 2 weeks

    4. 4

      Offer calls

      CS.

      Customer Success lead ongoing

    5. 5

      Launch

      Rolling.

      Head of Customer Lifecycle Marketing 1 month

    6. 6

      Measure

      Retention.

      Marketing analytics lead quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Head of Customer Lifecycle Marketing

    Smallest test

    Send ten summaries by hand.

    Why it works

    Before each customer's renewal, send a personal summary: benefits used, estimated savings from Justworks' group rates, support tickets solved and new options (ICHRA). Offer a review call.

    Showing value before the decision protects retention.

    Risks and how to handle them

    • Savings estimates disputed

      Use clear assumptions.

    Evidence

    • News coverageJustworks press page: a July 28, 2026 partnership with Thatch to offer ICHRA setup, administration and compliance; a July 9, 2026 small business benefits report; and an October 8, 2026 newsroom post, "Rising Healthcare Costs Underscore the Value of Partnership".Source
    • Pricing trackerJustworks pricing changes recorded between March 30 and June 30, 2026: PEO Plus rose from $109 to $124 per employee per month, and a new ICHRA reimbursement benefit launched at $25 per enrolled employee per month on Payroll, PEO Basic and PEO Plus. PEO Basic is listed at $79 and Payroll at $8 per employee plus a $50 monthly base.Source
    • HiringHead of Customer Lifecycle Marketing (posted September 29, 2026): a portfolio "spanning acquisition, activation, retention, expansion, and advocacy" across "email, in-product, and SMS", leading a team of "three senior individual contributors", working "through decisioning and agents".Source
  • 15

    The Staff Digital Marketing Strategist will run podcast, CTV and tentpole campaigns, and Justworks has 64 customer stories, with logos like Peloton and Citi Bike.

    Medium impactHigh effort First result in 2 quarters Staff

    First action

    Pick six stories.

    How to measure it

    Branded search

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Pick stories

      Six.

      Staff, Digital Marketing Strategist 2 weeks

    2. 2

      Produce

      Audio and video.

      Agency partner 2 months

    3. 3

      Plan media

      Podcast and CTV.

      Staff, Digital Marketing Strategist 1 month

    4. 4

      Launch

      Tentpole.

      Staff, Digital Marketing Strategist 1 month

    5. 5

      Measure

      Lift study.

      Marketing analytics lead 1 quarter

    6. 6

      Repurpose

      Social.

      Social Media Lead ongoing

    First result
    2 quarters
    Cost
    Media budget
    Owner
    Staff, Digital Marketing Strategist

    Smallest test

    Run one podcast flight.

    Why it works

    Produce a short series of owner stories (hiring the first employee, going global, benefits) for podcast ads and CTV, with a tentpole around the small business benefits report.

    Real owners make HR relatable and memorable.

    Risks and how to handle them

    • Hard to measure

      Use geo holdouts.

    Evidence

    • HiringBrand and operations hiring: a Staff, Digital Marketing Strategist (posted October 19, 2026) for "OOH, podcast, CTV, programmatic" and "big tentpole campaigns"; a Director, Marketing Operations (September 9) who says "Our top company objective this year is to change the shape of our growth" and will set rules for marketing "agents"; and a Social Media Lead for company and executive channels and creator partnerships.Source
    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
    • Public profileCustomer logos on justworks.com include Peloton, Citi Bike and One Medical; recent webinars include "Why Small Teams Aren't Waiting" (October 2026), "Beyond Payroll" (September 2026), "Get Ready to Enroll" and partner sessions with accounting firms Aprio and Acuity.Source
    • News coverageJustworks press page: a July 28, 2026 partnership with Thatch to offer ICHRA setup, administration and compliance; a July 9, 2026 small business benefits report; and an October 8, 2026 newsroom post, "Rising Healthcare Costs Underscore the Value of Partnership".Source
  • 16

    The Social Media Lead owns company and executive channels and creator partnerships. Small business owners are active on LinkedIn.

    Medium impactLow effort First result in 1 quarter Social Media Lead

    First action

    Plan four posts.

    How to measure it

    Engagement rate

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Plan

      Calendar.

      Social Media Lead 1 week

    2. 2

      Draft

      Executive posts.

      Social Media Lead weekly

    3. 3

      Clips

      Customers.

      Social Media Lead weekly

    4. 4

      Creators

      Five.

      Social Media Lead 1 month

    5. 5

      Measure

      Engagement and traffic.

      Marketing analytics lead monthly

    6. 6

      Adjust

      Monthly.

      Social Media Lead monthly

    First result
    1 quarter
    Cost
    Creator fees
    Owner
    Social Media Lead

    Smallest test

    Post one executive data point.

    Why it works

    Publish a weekly post from executives with data from Justworks reports, share customer clips, and partner with five small business creators.

    Personal voices reach further than brand posts.

    Risks and how to handle them

    • Inconsistent posting

      Batch content monthly.

    Evidence

    • HiringBrand and operations hiring: a Staff, Digital Marketing Strategist (posted October 19, 2026) for "OOH, podcast, CTV, programmatic" and "big tentpole campaigns"; a Director, Marketing Operations (September 9) who says "Our top company objective this year is to change the shape of our growth" and will set rules for marketing "agents"; and a Social Media Lead for company and executive channels and creator partnerships.Source
    • News coverageJustworks press page: a July 28, 2026 partnership with Thatch to offer ICHRA setup, administration and compliance; a July 9, 2026 small business benefits report; and an October 8, 2026 newsroom post, "Rising Healthcare Costs Underscore the Value of Partnership".Source
  • 17

    The funnel role measures "speed to lead" and routing accuracy; the VP of Growth must improve handoffs. Small business buyers often contact several providers at once.

    High impactMedium effort First result in 1 quarter Marketing Operations Manager

    First action

    Measure current speed to lead.

    How to measure it

    Median time to first contact

    Now
    –
    Target
    under 5 minutes
    By
    60 days

    Steps

    1. 1

      Measure

      Baseline.

      Marketing Operations Manager, Funnel & Lifecycle 1 week

    2. 2

      Route

      Instant rules.

      Marketing Operations Manager, Funnel & Lifecycle 2 weeks

    3. 3

      Add booking

      On forms.

      Marketing Campaign Operations & Automation Manager 1 week

    4. 4

      Alert reps

      Real time.

      Marketing Operations Manager, Funnel & Lifecycle 1 week

    5. 5

      Coach

      Response.

      Sales manager weekly

    6. 6

      Report

      Conversion by speed.

      Marketing analytics lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Marketing Operations Manager, Funnel & Lifecycle

    Smallest test

    Add booking to the demo form.

    Why it works

    Measure time from form to first contact, route instantly by size and need, offer calendar booking on the form, and alert reps.

    The first provider to respond often wins.

    Risks and how to handle them

    • Rep capacity

      Overflow to advisors.

    Evidence

    • HiringMarketing Operations Manager, Funnel & Lifecycle (posted October 14, 2026): a "multi-product platform with self-service, hybrid, partner, and managed-sales motions"; defines requirements for "nurture, abandoned applications, closed-lost re-engagement, onboarding, adoption, retention, and cross-sell programs" and measures "speed to lead". A Marketing Campaign Operations & Automation Manager (October 15) builds campaigns across "paid media, web, email, webinars, events, content syndication" with landing pages, forms, UTMs and routing.Source
    • HiringVice President, Growth Marketing (posted October 14, 2026): "strengthen the sales-led motion that powers our business today while scaling digital-first experiences that combine intuitive self-directed journeys with human assistance where it adds value"; "develop digital-first hybrid journeys across multiple offerings and routes to purchase"; "help prospects progress toward purchase and customers discover and adopt additional offerings".Source
  • 18

    Justworks has 4.6 stars from 1,120 G2 reviews and Easiest Admin badges. The lifecycle head's remit includes advocacy.

    Medium impactLow effort First result in 1 quarter Head of Customer Lifecycle Ma…

    First action

    Identify the top three happy moments.

    How to measure it

    New G2 reviews

    Now
    –
    Target
    300
    By
    2 quarters

    Steps

    1. 1

      Pick moments

      Three.

      Head of Customer Lifecycle Marketing 1 week

    2. 2

      Write asks

      Short.

      Head of Customer Lifecycle Marketing 1 week

    3. 3

      Set triggers

      Automation.

      Marketing Campaign Operations & Automation Manager 2 weeks

    4. 4

      Reward

      Referrals.

      Head of Customer Lifecycle Marketing 1 month

    5. 5

      Measure

      Reviews and referrals.

      Marketing analytics lead monthly

    6. 6

      Refine

      Quarterly.

      Head of Customer Lifecycle Marketing quarterly

    First result
    1 quarter
    Cost
    Rewards
    Owner
    Head of Customer Lifecycle Marketing

    Smallest test

    Ask 100 customers after their first payroll.

    Why it works

    After good moments (smooth first payroll, solved ticket), ask for a review; for top accounts, offer a referral reward.

    Timely asks raise review volume and referrals.

    Risks and how to handle them

    • Review incentives breaking rules

      Never pay for reviews.

    Evidence

    • ReviewsG2: Justworks averages 4.6 stars from 1,120 reviews, with Leader and Easiest Admin badges in the small business category.Source
    • HiringHead of Customer Lifecycle Marketing (posted September 29, 2026): a portfolio "spanning acquisition, activation, retention, expansion, and advocacy" across "email, in-product, and SMS", leading a team of "three senior individual contributors", working "through decisioning and agents".Source

Big bets 3

Larger plays that can change the trajectory.

  • 19

    Justworks has offices in Toronto and Mexico City, and Deel markets hiring in 150+ countries. US owners hiring in nearby markets need clear, local pages.

    High impactHigh effort First result in 1 year Vice President

    First action

    Check EOR support in Canada and Mexico.

    How to measure it

    Hires

    Now
    –
    Target
    300
    By
    1 year

    Steps

    1. 1

      Confirm support

      Countries.

      Senior Product Manager, Contractor Management 2 weeks

    2. 2

      Build hubs

      Two.

      Content marketing lead 2 months

    3. 3

      Hire advisors

      Local.

      Manager, Digital Sales 1 quarter

    4. 4

      Run search

      Campaigns.

      Staff, Digital Marketing Strategist ongoing

    5. 5

      Measure

      Hires.

      Marketing analytics lead monthly

    6. 6

      Decide

      Next markets.

      Vice President, Growth Marketing 1 year

    First result
    1 year
    Cost
    Content and media
    Owner
    Vice President, Growth Marketing

    Smallest test

    Build the Canada hub first.

    Why it works

    Build Canada and Mexico hubs: hiring guides, costs, EOR start, and local advisors; run search campaigns for US companies hiring there.

    Near markets are the most common first international hires.

    Risks and how to handle them

    • Competition from Deel

      Lead with US payroll plus global in one platform.

    Evidence

    • HiringJustworks in its job posts: "Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe." The Senior Product Manager, Contractor Management will build "one unified product experience for every business that pays a contractor through Justworks, whether that contractor is based in the US or abroad"; today "These flows evolved separately over time".Source
    • Competitor researchRivals' own homepages: Deel, "Hire, pay, and manage teams in 150+ countries"; Rippling, "#1 Workforce Management System | HR, IT, Finance"; TriNet, "HR solutions including payroll, benefits, risk management and compliance"; ADP, "online payroll and HR solutions, plus tax, compliance, benefit administration".Source
    • Your websiteJustworks EOR: the help center says EOR is "currently available directly within the Justworks platform in 11 supported countries (and counting)", and the EOR page lists $599 per employee per month.Source
  • 20

    The Director of Marketing Operations will set rules for marketing agents and the Digital Sales team is built to help digital buyers. Owners have payroll, benefits and compliance questions before they buy.

    High impactHigh effort First result in 3 quarters Director

    First action

    Collect the top 50 pre-sales questions.

    How to measure it

    Sign-ups after assistant use

    Now
    –
    Target
    +20%
    By
    3 quarters

    Steps

    1. 1

      Collect questions

      Top 50.

      Digital Sales Advisor 2 weeks

    2. 2

      Set rules

      What the agent can say.

      Director, Marketing Operations 1 month

    3. 3

      Build

      Assistant.

      GTM engineering lead 1 quarter

    4. 4

      Hand off

      To advisors.

      Manager, Digital Sales 1 month

    5. 5

      Test

      On pricing pages.

      Marketing analytics lead 1 quarter

    6. 6

      Scale

      All pages.

      Director, Marketing Operations 1 quarter

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Director, Marketing Operations

    Smallest test

    Test on the pricing page.

    Why it works

    Launch an assistant on pricing, guides and sign-up pages trained on Justworks content, with clear limits, that answers questions and offers an advisor when needed.

    Instant answers keep owners moving and give advisors context.

    Risks and how to handle them

    • Wrong answers

      Limit to reviewed content and show sources.

    Evidence

    • HiringBrand and operations hiring: a Staff, Digital Marketing Strategist (posted October 19, 2026) for "OOH, podcast, CTV, programmatic" and "big tentpole campaigns"; a Director, Marketing Operations (September 9) who says "Our top company objective this year is to change the shape of our growth" and will set rules for marketing "agents"; and a Social Media Lead for company and executive channels and creator partnerships.Source
    • HiringA new Digital Sales team in Phoenix: a Manager, Digital Sales (posted September 24, 2026) and Digital Sales Advisors (October 8). "More small business owners are beginning their Justworks journey digitally. Many can evaluate and purchase Justworks through Self-Service." Advisors work with owners "already engaging with Justworks digitally", using "customer and behavioral signals", and the manager designs "routing, sales plays, workflows, automation, experimentation, and feedback into our Self-Service experience".Source
    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
  • 21

    The pricing team runs bundling experiments and the PMM drives multi-product adoption. Many customers buy one product and add others later.

    High impactHigh effort First result in 3 quarters Senior Product Marketing Mana…

    First action

    Model bundle prices with finance.

    How to measure it

    New customers on the bundle

    Now
    –
    Target
    20%
    By
    3 quarters

    Steps

    1. 1

      Model

      Prices.

      Senior Product Marketing Manager, Pricing & Packaging 1 month

    2. 2

      Research

      Willingness to pay.

      Senior Product Marketing Manager, Pricing & Packaging 1 month

    3. 3

      Design

      Bundle.

      Senior Product Marketing Manager, Growth 1 month

    4. 4

      Test

      Cohort.

      Marketing analytics lead 1 quarter

    5. 5

      Train sales

      Pitch.

      Manager, Digital Sales 2 weeks

    6. 6

      Decide

      Roll out.

      Senior Product Marketing Manager, Pricing & Packaging 1 quarter

    First result
    3 quarters
    Cost
    Staff time only
    Owner
    Senior Product Marketing Manager, Pricing & Packaging

    Smallest test

    Offer the bundle to 100 prospects.

    Why it works

    Design a bundle for teams of 10-50 with domestic payroll, benefits options and a set number of international hires, and test it with new sign-ups.

    Bundles raise average revenue and simplify buying.

    Risks and how to handle them

    • Margin pressure

      Cap included international hires.

    Evidence

    • HiringExpansion hiring: a Senior Product Marketing Manager, Growth (posted October 13, 2026) to drive "customers from single-product to multi-product adoption" and shape "how SMB prospects discover and choose Justworks"; an Engineering Manager, Growth Expansion (October 15) for "upgrade paths directly within the product", turning signals of "moments when a customer is changing" into "nudges" and self-service upsell and cross-sell; and a Senior PMM, Pricing & Packaging for "pricing experimentation" and "bundling strategies".Source
    • Pricing trackerJustworks pricing changes recorded between March 30 and June 30, 2026: PEO Plus rose from $109 to $124 per employee per month, and a new ICHRA reimbursement benefit launched at $25 per enrolled employee per month on Payroll, PEO Basic and PEO Plus. PEO Basic is listed at $79 and Payroll at $8 per employee plus a $50 monthly base.Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 22

    Justworks has 53 state employment law pages. Owners need to know when the rules change in their states.

    Medium impactLow effort First result in 1 quarter Content marketing lead

    First action

    Add a sign-up to the top five state pages.

    How to measure it

    Subscribers

    Now
    –
    Target
    10,000
    By
    2 quarters

    Steps

    1. 1

      Add sign-up

      State pages.

      Marketing Campaign Operations & Automation Manager 1 week

    2. 2

      Track changes

      Legal sources.

      Content marketing lead ongoing

    3. 3

      Write alerts

      Short.

      Content marketing lead monthly

    4. 4

      Nurture

      To sign-up.

      Marketing Operations Manager, Funnel & Lifecycle 1 month

    5. 5

      Measure

      Subscribers and leads.

      Marketing analytics lead monthly

    6. 6

      Expand

      Cities.

      Content marketing lead 1 quarter

    First result
    1 quarter
    Cost
    Writing time
    Owner
    Content marketing lead

    Smallest test

    Launch for New York and California.

    Why it works

    Offer an alert sign-up on every state page, send a short summary when rules change, and link to how Justworks handles it.

    Alerts build a subscriber list of owners with real compliance needs.

    Risks and how to handle them

    • Accuracy

      Expert review.

    Evidence

    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
  • 23

    Justworks just published a payroll playbook for hiring a first employee and has a page for teams of 0-10 employees. Founders hiring their first person are choosing payroll for years.

    Medium impactLow effort First result in 1 quarter Head of Customer Lifecycle Ma…

    First action

    Assemble the kit from existing posts.

    How to measure it

    Kit-to-sign-up rate

    Now
    –
    Target
    5%
    By
    2 quarters

    Steps

    1. 1

      Assemble

      Kit.

      Content marketing lead 2 weeks

    2. 2

      Build page

      Landing.

      Marketing Campaign Operations & Automation Manager 1 week

    3. 3

      Series

      Emails.

      Head of Customer Lifecycle Marketing 2 weeks

    4. 4

      Promote

      Partners.

      Senior Partner Marketing Manager 1 month

    5. 5

      Measure

      Sign-ups.

      Marketing analytics lead monthly

    6. 6

      Refresh

      Yearly.

      Content marketing lead 1 year

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Head of Customer Lifecycle Marketing

    Smallest test

    Publish the checklist.

    Why it works

    Offer a downloadable kit (checklist, offer letter template, payroll setup steps) with a timeline email series, promoted through Brex and Mercury.

    Helping at the first hire wins customers early.

    Risks and how to handle them

    • Low intent

      Score by hiring date.

    Evidence

    • Your websitejustworks.com sitemap (read October 21, 2026): 2,559 URLs, including 1,101 blog posts, 387 global hiring guide pages, 266 HR glossary terms, 109 resources, 71 product updates (latest August 31, 2026), 64 customer stories, 53 state employment law pages, 52 partner pages (including an advisor dashboard for accountants), 42 webinar pages, 34 videos (latest December 3, 2025), about 30 integration pages (MCP, Brex, Ramp, Mercury, Xero, Carta, Lever, Vanta) and comparison pages against ADP, Deel, Gusto, Rippling, TriNet, Insperity, Paychex, Remote, Oyster and others. Self-serve sign-up runs at shop.justworks.com/register.Source
    • Your websiteGlobal hiring guides in search results (October 21, 2026): the guides index lists about two dozen countries, filtered by hire type and region, with some marked as supported for contractors only; the France guide shows "Updated September 15th 2025". Recent blog posts push international hiring: "Why Small Businesses Are Hiring Outside the US" (October 9, 2026) and "International Expansion Strategy" (October 16, 2026).Source

03

How Programmable can help

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Justworks did not commission, review or endorse it, and Programmable is not affiliated with Justworks. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Justworks runs its business.

Something wrong, or do you represent Justworks? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Country guide buying paths, abandoned application recovery, ICHRA, plan picker, duplicate pages, dates and the MCP story.

  2. Days 31 to 6013 ideas

    Upgrade nudges, contractor-to-EOR, accountants, fintech partners, webinars, activation, renewal, brand media, social, speed to lead and reviews; state law alerts and the first-employee kit.

  3. Days 61 to 903 ideas

    Commit to localized hubs, the pre-sales assistant and a growing-team bundle.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value easy administration. The most cited problem: rising health costs.

  • Responsive human support
  • Compliance across states and countries
  • In their words: “small business”

Market

Competitive landscape

5 competitors compared: Gusto, Rippling, Deel, TriNet and 1 more.

  • Gap to exploit: Self-serve PEO buying
  • Gusto: Not a PEO by default
  • Rippling: Complexity for very small teams

Hiring signals

Justworks is rebuilding how it grows: a VP of Growth to blend sales-led and self-serve buying (ideas 1, 19), a new Digital Sales team in Phoenix (ideas 1, 2, 4), funnel and campaign operations (ideas 2, 12, 17), a…

  • Vice President, Growth Marketing: Digital-first, self-directed journeys. Ideas 1, 19.
  • Manager, Digital Sales: Human help for self-serve buyers. Ideas 1, 2.
  • Marketing Operations Manager, Funnel & Lifecycle: Abandoned applications and speed to lead. Ideas 2, 17.

From the team that wrote this playbook

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