ProgrammableMarketing/kgstevens.com (opens in a new tab)
PDF

Views

  • Plan
  • Roadmap
  • Research

On this page

  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 7
  • This quarter · 10
  • Big bets · 3
  • Wildcards · 3
Generated Oct 21, 2026
  1. Programmable
  2. Playbooks
  3. K.G. Stevens
K.G. Stevens logo

growth playbook · Oct 21, 2026

kgstevens.com (opens in a new tab)

K.G. Stevens growth playbook

Diagnosis

K.G. Stevens has scale few rivals can match: nearly three decades, a 150,000 square foot plant, nearly 1 million countertops installed, a large showroom and a strong review base. Its website undersells that. The by-the-square-foot collection shows no prices, remnants and inventory sit inside embedded frames, city pages are generic (one names the wrong state), an expired 2024 offer is still live, and the homepage is slow for real visitors.

This playbook adds prices and an estimator first, then priced remnants, a short homeowner form, faster pages and estimate follow-up, followed by project stories, a trade program and commercial pack, and bets on fixed-price replacement, wholesale and a public cost guide.

Growth Score

6/10

Biggest Opportunity

Show prices: a starting price per Signature Color level and priced remnants would turn the site from "book an appointment to find out" into a place homeowners can decide.

Biggest Risk

Homeowners compare prices online first, and fabricators or big-box stores that show numbers win the first call while K.G. Stevens asks for an appointment.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Put a "from $X per square foot" price on each of the five Signature Color levels, with a small-project estimator

    Agree one starting price per level with sales and estimating.

    High impact First result in 1 month
  2. 2

    Fix the Rockford page heading and turn the three city pages into real service pages

    Change "Rockford, WI" to "Rockford, IL" in the page heading.

    Medium impact First result in 1 quarter
  3. 3

    List remnants as readable cards with size, color and a set price for vanities and bar tops

    Photograph and price the 20 largest remnants.

    High impact First result in 1 month

02

Your idea portfolio

23 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 8 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 5Big bets · 6Fill-ins · 8Reconsider · 4
Effort →

Showing 23 of 23 ideas

This week 7

Quick wins with a clear first action.

  • 01

    The 2026 Signature Color Collection is headlined "Beauty & Quality by the Square Foot" and says these colors are "sold by the square foot... ideal for small countertop projects". But none of the 64 colors or five levels shows a price, so the page that promises by-the-foot pricing still asks a homeowner with a vanity or a laundry top to book an appointment just to learn whether it is $45 or $95 a foot. Milwaukee guides already quote $40 to $120 a square foot installed, so shoppers compare numbers before they call.

    High impactLow effort First result in 1 month Residential Sales Manager

    First action

    Agree one starting price per level with sales and estimating.

    How to measure it

    Quotes started from the Signature Color page

    Now
    –
    Target
    +40%
    By
    90 days

    Steps

    1. 1

      Set the prices

      One "from" price per level, installed, with inclusions.

      Estimating Manager 2 days

    2. 2

      Add a valid-through date

      Covers tariff moves between levels.

      Residential Sales Manager 1 hour

    3. 3

      Publish

      Price line under each level heading.

      Web Developer (contract) 1 day

    4. 4

      Build the estimator

      Project type, square feet, level: a range.

      Web Developer (contract) 1 week

    5. 5

      Prefill the quote

      Pass level and size into the quote form.

      Web Developer (contract) 2 days

    6. 6

      Brief sales

      Same numbers on calls and in the showroom.

      Residential Sales Manager 1 day

    7. 7

      Measure

      Quote starts and close rate by level.

      Marketing Manager monthly

    First result
    1 month
    Cost
    Developer time; about $1,500
    Owner
    Residential Sales Manager

    Smallest test

    Add the five starting prices as text this week and compare quote starts for a month.

    Why it works

    Add a starting installed price per square foot to each level (Level 1 to Level 5), with what it includes (standard edge, template, install, one sink cutout) and a short "valid through" date so tariff changes are covered. Under the levels, add a three-field estimator: project type, rough square feet (link to How to Measure) and level, showing a price range and a "Lock this price with a quote" button that prefills the quote form with the level and size.

    Small jobs are where by-the-foot pricing wins, and those buyers decide on price first. A visible starting price filters out mismatched leads, gives the sales team warmer calls, and gives search engines and AI assistants a concrete answer to "how much are quartz countertops in Milwaukee".

    Ready to use

    CopySignature Color price line (fill in)

    Level | Colors | From (installed, per sq ft) | Typical 30 sq ft vanity + laundry | Includes
    Level 1 | 5 | $__ | $__ | Eased edge, template, install, 1 sink cutout
    Level 2 | 14 | $__ | $__ | Same
    Level 3 | 17 | $__ | $__ | Same
    Level 4 | 13 | $__ | $__ | Same
    Level 5 | 15 | $__ | $__ | Same
    Prices valid through: __ (levels may move with tariffs)

    Risks and how to handle them

    • Prices change with tariffs

      Show a valid-through date and update monthly.

    • Shoppers anchor on the lowest level

      Show a typical vanity and kitchen total for two levels.

    Evidence

    • Your website2026 Signature Color Collection page: headline "Beauty & Quality by the Square Foot"; "these countertops are sold by the square foot, allowing you to pay only for what you use... ideal for small countertop projects"; 64 colors grouped into Level 1 (5 colors), Level 2 (14), Level 3 (17), Level 4 (13) and Level 5 (15) from Q Quartz, Viatera, Silestone, Trends, Kiva, ENVI, Corian Quartz and granite; no price is shown for any level; a note says "Tariff increases may effect the Level a color is shown under"; Kohler under-mount sinks are listed below.Source
    • Competitor researchHalquist Stone (Sussex, WI), "Rocking America Since 1929", sells natural stone, landscape stone, brick, pavers and countertops from a showroom with fabrication on site. A Milwaukee fabricator guide puts installed countertops at roughly $40 to $120 per square foot (granite $40 to $75, designer quartz up to $140) and warns that template quality matters as much as the slab.Source
    • Your websiteRequest a Quote form: it opens with "Account Type" (Builder, Contractor or Homeowner) and an "Account Information" block (Builder/Contractor Name, Salesperson Name), then client, jobsite, project type, cabinets, removal, plumbing and material questions and a drawing upload ("Max. file size: 12 MB"). The How to Measure page asks homeowners to sketch the layout, "round up to the nearest ½" for pricing purposes" and attach the drawing to Get a Quote.Source
    • Your websiteProcess page: after showroom consultations "we'll provide a formal estimate within 24-48 hours of your appointment"; "a 75% deposit is required to move forward toward fabrication. All estimates are valid for 30 days"; templating with "PhotoTop® and laser templating technology"; CNC and waterjet fabrication; an installation day with clear access ("In the event of snow, the driveway... must be clear").Source
  • 02

    The Rockford page title says "Rockford, IL" but its main heading says "Countertops In Rockford, WI". The Madison, Oshkosh and Rockford pages are written as general blog posts about granite and quartz, and each shows only the Milwaukee address, so they give a searcher in those cities no reason to believe K.G. Stevens installs there.

    Medium impactLow effort First result in 1 quarter Marketing Manager

    First action

    Change "Rockford, WI" to "Rockford, IL" in the page heading.

    How to measure it

    Quote requests from the three cities

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Fix the heading

      Rockford, IL.

      Web Developer (contract) 15 minutes

    2. 2

      Pull local projects

      Five installs per city from the gallery.

      Marketing Manager 1 week

    3. 3

      Collect reviews

      Two local reviews per city.

      Customer Service Lead 2 weeks

    4. 4

      Rewrite

      Service details, schedule, proof, call to action.

      Marketing Manager 1 week

    5. 5

      Add schema

      Service area and city in structured data.

      Web Developer (contract) 1 day

    6. 6

      Track

      Quote form city field by page.

      Marketing Manager monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Marketing Manager

    Smallest test

    Fix the Rockford heading and rewrite that one page first.

    Why it works

    Correct the Rockford heading today. Then rebuild each city page around local proof: projects installed in that area (from the 293-photo gallery), the install and template schedule for that region, the drive to the Milwaukee showroom, local builders and remodelers worked with (with permission), city-specific reviews and a quote button. Keep the material guides on the blog and link to them.

    Local searches reward pages that answer "do you serve my town and have you done work here". A wrong state in the heading is the first thing a Rockford homeowner notices.

    Risks and how to handle them

    • Thin pages for small towns

      Only build pages where there are real installs.

    Evidence

    • Your websiteCity pages for Madison, Oshkosh and Rockford read as blog posts ("Hello, Wisconsin! And welcome to our latest blog post"; "Welcome, homeowners of Rockford, IL, to our latest blog post") about granite and quartz in general, and each shows only the Milwaukee showroom address. The Rockford page's title says "Rockford, IL" but its main heading says "Countertops In Rockford, WI".Source
    • Your websiteGallery page: 293 project images; the visible caption names the material, designer and contractor ("Laundry Room featuring ENVI Quartz Temple White"). The "Project Features" category holds one post, "Quartz Countertop Project in Milwaukee, WI" (September 2, 2025).Source
    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
  • 03

    The Remnants page shows only an embedded SlabCloud frame, so no remnant's color, size or price is in the text search engines read, and a visitor has to work inside a small frame. The Signature Color page already says small projects are where buyers want to "pay only for what you use".

    High impactLow effort First result in 1 month Showroom Manager

    First action

    Photograph and price the 20 largest remnants.

    How to measure it

    Remnant jobs per month

    Now
    –
    Target
    +50%
    By
    1 quarter

    Steps

    1. 1

      Measure stock

      Usable size of the 20 largest remnants.

      Showroom Manager 2 days

    2. 2

      Set prices

      Installed price by fit type.

      Estimating Manager 1 day

    3. 3

      Build the page

      Cards above the SlabCloud frame.

      Web Developer (contract) 3 days

    4. 4

      Update weekly

      Mark sold pieces.

      Showroom Manager weekly

    5. 5

      Promote

      Social posts and remodeler email.

      Marketing Manager weekly

    6. 6

      Measure

      Remnant jobs and later upgrades.

      Residential Sales Manager monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Showroom Manager

    Smallest test

    Post ten priced remnants on the page and on Instagram this week.

    Why it works

    Publish a weekly "Remnant shelf": each remnant as a card with photo, color, material, usable size and what it fits (single vanity, double vanity, bar top, laundry), with a fixed installed price. Keep the SlabCloud frame for the live view. Email the shelf monthly to remodelers and post the best three on Instagram and Facebook.

    Remnants are stock the factory already paid for; pricing them for named projects turns them into fast, low-effort sales and brings in small jobs that later become kitchens.

    Risks and how to handle them

    • Sold pieces stay listed

      Update every Friday.

    Evidence

    • Your websiteThe Live Inventory, Remnants and Slabs pages each show a heading, an embedded "Stone Inventory by SlabCloud" frame and the consultation form, so none of the stock (color, size, price) is in the page text that search engines read. The Visualizer page is an embedded SlabCloud 3D visualizer whose meta description is the single word "Visualizer".Source
    • Your website2026 Signature Color Collection page: headline "Beauty & Quality by the Square Foot"; "these countertops are sold by the square foot, allowing you to pay only for what you use... ideal for small countertop projects"; 64 colors grouped into Level 1 (5 colors), Level 2 (14), Level 3 (17), Level 4 (13) and Level 5 (15) from Q Quartz, Viatera, Silestone, Trends, Kiva, ENVI, Corian Quartz and granite; no price is shown for any level; a note says "Tariff increases may effect the Level a color is shown under"; Kohler under-mount sinks are listed below.Source
    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
  • 04

    The "Spring Promotion 2024" Costco offer page is still live and indexed, tells readers to "reply to this email" and lists a different phone number. It says "over 1000 5-star Google reviews", while the homepage says "hundreds of 5-star Google reviews".

    Medium impactLow effort First result in 2 weeks Marketing Manager

    First action

    Redirect the 2024 promotion page.

    How to measure it

    Appointment form completions

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Redirect

      2024 promotion page.

      Web Developer (contract) 30 minutes

    2. 2

      Check the number

      Second phone line still routed.

      Customer Service Lead 1 day

    3. 3

      Get the count

      Google reviews and rating today.

      Marketing Manager 1 hour

    4. 4

      Update copy

      Homepage and pricing pages.

      Marketing Manager 2 hours

    5. 5

      Add a badge

      Live review count near the hero.

      Web Developer (contract) 1 day

    6. 6

      Review quarterly

      Keep the number current.

      Marketing Manager quarterly

    First result
    2 weeks
    Cost
    $0
    Owner
    Marketing Manager

    Smallest test

    Change the homepage line to the exact Google count today.

    Why it works

    Redirect the 2024 page to a current offers page (or the homepage), and check the second phone number is still answered. Pick one review figure taken from the Google profile, show it with the star rating near the top of the homepage and pricing pages, and update it quarterly.

    Old offers confuse searchers and undercut trust; an exact, current review count is stronger than "hundreds".

    Risks and how to handle them

    • Losing a page that ranks

      Redirect to the closest current offer.

    Evidence

    • Your websiteThe page "Spring Promotion 2024" is still live and set to be indexed: a Costco offer boosting "the usual 10% rebate offer to an impressive 15% Costco Shop Card", "transform your kitchen or bathroom in as little as one day", "With over 1000 5-star Google reviews", "simply reply to this email", and a different phone number, (262) 432-8735.Source
    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
  • 05

    On mobile the homepage scores 28/100 in Google's lab test, with the main image at 27.6s. Three slideshow PNGs alone weigh almost 3 MB and reCAPTCHA loads three times. Real visitors see the largest element at 3.4s, layout shift of 0.19 (both outside Google's "good" range) and load times 42% slower than before.

    High impactLow effort First result in 1 month Web Developer

    First action

    Replace the three slideshow PNGs with compressed WebP files.

    How to measure it

    Real-visitor LCP

    Now
    –
    Target
    under 2.5s
    By
    60 days

    Steps

    1. 1

      Compress images

      Three slideshow PNGs to WebP.

      Web Developer (contract) 2 hours

    2. 2

      Static first slide

      Replace the background slideshow above the fold.

      Web Developer (contract) 1 day

    3. 3

      Lazy reCAPTCHA

      Load on form interaction.

      Web Developer (contract) 1 day

    4. 4

      Size images

      Width and height on all images.

      Web Developer (contract) 1 day

    5. 5

      Audit plugins

      Remove unused scripts (about 1.1 MB unused JavaScript).

      Web Developer (contract) 2 days

    6. 6

      Re-test

      PageSpeed lab and field data.

      Web Developer (contract) 28 days

    First result
    1 month
    Cost
    About $1,000 developer time
    Owner
    Web Developer (contract)

    Smallest test

    Compress one slideshow image and compare lab scores.

    Why it works

    Convert the slideshow images to WebP or AVIF at the size they display (target under 200 KB each), show the first slide as a normal image instead of a background slideshow, load reCAPTCHA only when a form is opened, and give images fixed dimensions to stop layout shift. Re-test and check the Chrome field data after 28 days.

    Most homeowners first visit on a phone. A faster homepage keeps them long enough to book, and Google uses real-visitor speed in ranking.

    Risks and how to handle them

    • Visual changes

      Keep the same images, only lighter.

    Evidence

    • Google PageSpeedHomepage on mobile (lab, October 20, 2026): performance 28/100; largest image appears at 27.6s, first content at 11.7s, blocking time 1,890ms; the page downloads 7.9 MB, led by three homepage slideshow PNGs (1.26 MB, 0.83 MB and 0.82 MB) and Google reCAPTCHA loaded three times (about 355 KB each); about 1.1 MB of JavaScript goes unused. Real Chrome visitors: the site overall is rated "slow"; at the 75th percentile the largest element takes 3.4s (the "good" mark is 2.5s), layout shift is 0.19 (good is 0.1) and load time has worsened 42% against the earlier period; responsiveness is fine (108ms).Source
  • 06

    The Request a Quote form opens with "Account Type" and an "Account Information" block asking for Builder/Contractor Name and Salesperson Name, then runs through jobsite, cabinets, removal, plumbing and material questions. It is built for trade accounts; a homeowner with a sketch meets a long form first.

    Medium impactLow effort First result in 1 month Web Developer

    First action

    Count how many quote forms are started but not submitted.

    How to measure it

    Homeowner quote submissions

    Now
    –
    Target
    +25%
    By
    60 days

    Steps

    1. 1

      Measure drop-off

      Form analytics in Gravity Forms.

      Web Developer (contract) 1 day

    2. 2

      Design the short form

      Six fields.

      Marketing Manager 1 day

    3. 3

      Build

      Homeowner and trade versions.

      Web Developer (contract) 2 days

    4. 4

      Route

      To residential sales with alerts.

      Customer Service Lead 1 day

    5. 5

      Set a reply promise

      "We reply within one business day".

      Residential Sales Manager 1 day

    6. 6

      Compare

      Completion rate before and after.

      Marketing Manager 1 month

    First result
    1 month
    Cost
    Staff time only
    Owner
    Web Developer (contract)

    Smallest test

    Put the short form on the homepage only for two weeks.

    Why it works

    Make two forms: a homeowner form with six fields (name, phone or email, city, project type, rough size or drawing upload, material or level) and the existing trade form for builders and contractors. Route homeowner quotes to residential sales with a reply promise, and ask the remaining questions on the call.

    Shorter forms get more completions, and the estimator can collect the detail once it has a real lead.

    Risks and how to handle them

    • Less detail on first contact

      Ask the rest by phone before quoting.

    Evidence

    • Your websiteRequest a Quote form: it opens with "Account Type" (Builder, Contractor or Homeowner) and an "Account Information" block (Builder/Contractor Name, Salesperson Name), then client, jobsite, project type, cabinets, removal, plumbing and material questions and a drawing upload ("Max. file size: 12 MB"). The How to Measure page asks homeowners to sketch the layout, "round up to the nearest ½" for pricing purposes" and attach the drawing to Get a Quote.Source
    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
    • Your websiteProcess page: after showroom consultations "we'll provide a formal estimate within 24-48 hours of your appointment"; "a 75% deposit is required to move forward toward fabrication. All estimates are valid for 30 days"; templating with "PhotoTop® and laser templating technology"; CNC and waterjet fabrication; an installation day with clear access ("In the event of snow, the driveway... must be clear").Source
  • 07

    The showroom is open "Mon-Fri: 8am-4pm". Homeowners choosing a kitchen countertop usually come as a couple and work the same hours, yet the 8,000 square foot showroom with full slabs is the main selling tool.

    Medium impactMedium effort First result in 1 month Showroom Manager

    First action

    Ask the last 50 homeowners which times they would have preferred.

    How to measure it

    Out-of-hours appointments

    Now
    –
    Target
    30 a month
    By
    1 quarter

    Steps

    1. 1

      Survey

      Last 50 customers on preferred times.

      Customer Service Lead 1 week

    2. 2

      Pilot schedule

      Thursday evening, two Saturdays.

      Showroom Manager 1 week

    3. 3

      Staff

      Rotating consultants with time off in lieu.

      Showroom Manager 1 week

    4. 4

      Update the form

      New time options.

      Web Developer (contract) 1 day

    5. 5

      Promote

      Homepage, Google profile, social.

      Marketing Manager 1 week

    6. 6

      Compare

      Close rate by slot.

      Residential Sales Manager monthly

    First result
    1 month
    Cost
    Staff hours
    Owner
    Showroom Manager

    Smallest test

    Open one Saturday morning by appointment and see how fast it fills.

    Why it works

    Add a Thursday evening (4pm to 7pm) and two Saturday mornings a month, by appointment only, staffed by two consultants on a rotating schedule. Offer them in the appointment form and track bookings and closes against weekday visits.

    Couples who see the slab together decide faster, and evening slots catch buyers who would otherwise go to a big-box store on the weekend.

    Risks and how to handle them

    • Low uptake

      Run for one quarter, then keep only the busy slot.

    Evidence

    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
    • Your websiteProcess page: after showroom consultations "we'll provide a formal estimate within 24-48 hours of your appointment"; "a 75% deposit is required to move forward toward fabrication. All estimates are valid for 30 days"; templating with "PhotoTop® and laser templating technology"; CNC and waterjet fabrication; an installation day with clear access ("In the event of snow, the driveway... must be clear").Source

This quarter 10

The core plays for the next three months.

  • 08

    Estimates come within 24 to 48 hours after a showroom visit and are valid for 30 days, with a 75% deposit to start. There is no newsletter or visible email follow-up, so quotes that are not signed simply expire.

    High impactLow effort First result in 1 quarter Residential Sales Manager

    First action

    Pull last quarter's expired estimates and their value.

    How to measure it

    Quote-to-deposit conversion

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Measure

      Expired estimates and value.

      Estimating Manager 1 week

    2. 2

      Write emails

      Three messages and a call script.

      Marketing Manager 1 week

    3. 3

      Automate

      From the CRM or quoting system.

      Web Developer (contract) 2 weeks

    4. 4

      Add a slab hold

      Hold the chosen slab for 14 days.

      Showroom Manager 1 week

    5. 5

      Train

      Consultants call on day 25.

      Residential Sales Manager 1 day

    6. 6

      Measure

      Deposits by step.

      Residential Sales Manager monthly

    First result
    1 quarter
    Cost
    Email tool, about $50 a month
    Owner
    Residential Sales Manager

    Smallest test

    Call every estimate expiring this month.

    Why it works

    Set a follow-up sequence for every open estimate: day 3 (questions and a slab hold offer), day 14 (a project photo in the same material), day 25 (the estimate expires soon; book templating) and a call from the consultant. Track quote-to-deposit rate by consultant and by material.

    Countertops are often the last decision in a remodel; a reminder at the right moment wins jobs that were otherwise lost to delay.

    Risks and how to handle them

    • Too pushy

      Keep it useful: photos, holds, scheduling.

    Evidence

    • Your websiteProcess page: after showroom consultations "we'll provide a formal estimate within 24-48 hours of your appointment"; "a 75% deposit is required to move forward toward fabrication. All estimates are valid for 30 days"; templating with "PhotoTop® and laser templating technology"; CNC and waterjet fabrication; an installation day with clear access ("In the event of snow, the driveway... must be clear").Source
    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
  • 09

    The gallery holds 293 project images and the caption shown already names material, designer and contractor, but the Project Features section has only one post (September 2025). Shoppers search by material and look ("white quartz waterfall island Milwaukee").

    High impactMedium effort First result in 1 quarter Marketing Manager

    First action

    Pick ten projects with strong photos and named partners.

    How to measure it

    Quotes from project pages

    Now
    –
    Target
    20 a month
    By
    2 quarters

    Steps

    1. 1

      Choose projects

      Ten with good photos.

      Marketing Manager 1 week

    2. 2

      Ask partners

      Permission to credit designers and builders.

      Residential Sales Manager 2 weeks

    3. 3

      Write

      Short story with specs.

      Marketing Manager 2 per month

    4. 4

      Tag the gallery

      Material and room filters.

      Web Developer (contract) 1 week

    5. 5

      Link

      To the Signature Color levels and quote.

      Web Developer (contract) 1 day

    6. 6

      Share

      Partners post the story.

      Marketing Manager ongoing

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Marketing Manager

    Smallest test

    Publish one project story with a builder credit.

    Why it works

    Publish two project stories a month: photos, material and color (linked to its level), edge profile, square footage band, town, designer and builder credit (with permission) and a quote button "Get this look". Tag the gallery by material and room so it can be filtered.

    Project stories rank for specific searches, give designers and builders a reason to share, and move a visitor from inspiration to a priced level.

    Risks and how to handle them

    • Missing permissions

      Credit only partners who agree.

    Evidence

    • Your websiteGallery page: 293 project images; the visible caption names the material, designer and contractor ("Laundry Room featuring ENVI Quartz Temple White"). The "Project Features" category holds one post, "Quartz Countertop Project in Milwaukee, WI" (September 2, 2025).Source
    • Your website2026 Signature Color Collection page: headline "Beauty & Quality by the Square Foot"; "these countertops are sold by the square foot, allowing you to pay only for what you use... ideal for small countertop projects"; 64 colors grouped into Level 1 (5 colors), Level 2 (14), Level 3 (17), Level 4 (13) and Level 5 (15) from Q Quartz, Viatera, Silestone, Trends, Kiva, ENVI, Corian Quartz and granite; no price is shown for any level; a note says "Tariff increases may effect the Level a color is shown under"; Kohler under-mount sinks are listed below.Source
    • Your websiteBlog: 69 posts; the latest is "Best Edge for Granite Countertops: A Milwaukee Guide..." (September 24, 2026), about two a month. Overlapping topics: "Choosing the Best Stones for Bathrooms: Which Materials Handle Moisture..." (August 24, 2026) and "Choosing the Best Stones for Bathrooms Before Updating Your Vanity, Shower, or Tub Surround" (July 20, 2026); three posts on quartz thickness; separate Granite vs Quartz, Quartz vs Quartzite and Quartzite vs Marble pieces.Source
  • 10

    The blog has 69 posts at about two a month, but some cover the same ground: two "Choosing the Best Stones for Bathrooms" posts a month apart and three posts on quartz thickness. Overlapping posts compete with each other in search.

    Medium impactLow effort First result in 1 month Marketing Manager

    First action

    List posts with overlapping titles.

    How to measure it

    Traffic to merged guides

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Find overlaps

      Titles and Search Console queries.

      Marketing Manager 1 day

    2. 2

      Merge

      Combine into one guide each.

      Marketing Manager 1 week

    3. 3

      Redirect

      Old URLs to the merged guide.

      Web Developer (contract) 1 day

    4. 4

      Add price boxes

      Level, price, quote.

      Web Developer (contract) 2 days

    5. 5

      Collect questions

      Showroom log.

      Showroom Manager weekly

    6. 6

      Plan posts

      From real questions.

      Marketing Manager monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Marketing Manager

    Smallest test

    Merge the two bathroom-stone posts first.

    Why it works

    Merge each overlap into one stronger guide and redirect the others. Then give every material guide a box at the end: matching Signature Color level, starting price, remnant options and a quote button. Plan new posts from real questions the showroom hears.

    Fewer, stronger guides rank better, and a price box turns readers into quotes.

    Risks and how to handle them

    • Temporary ranking drop

      Redirect to the closest merged guide.

    Evidence

    • Your websiteBlog: 69 posts; the latest is "Best Edge for Granite Countertops: A Milwaukee Guide..." (September 24, 2026), about two a month. Overlapping topics: "Choosing the Best Stones for Bathrooms: Which Materials Handle Moisture..." (August 24, 2026) and "Choosing the Best Stones for Bathrooms Before Updating Your Vanity, Shower, or Tub Surround" (July 20, 2026); three posts on quartz thickness; separate Granite vs Quartz, Quartz vs Quartzite and Quartzite vs Marble pieces.Source
    • Your website2026 Signature Color Collection page: headline "Beauty & Quality by the Square Foot"; "these countertops are sold by the square foot, allowing you to pay only for what you use... ideal for small countertop projects"; 64 colors grouped into Level 1 (5 colors), Level 2 (14), Level 3 (17), Level 4 (13) and Level 5 (15) from Q Quartz, Viatera, Silestone, Trends, Kiva, ENVI, Corian Quartz and granite; no price is shown for any level; a note says "Tariff increases may effect the Level a color is shown under"; Kohler under-mount sinks are listed below.Source
  • 11

    The site leans on Google reviews ("hundreds of 5-star Google reviews") but does not show them by town or project type. Installers are with the homeowner at the happiest moment of the project.

    High impactLow effort First result in 1 month Customer Service Lead

    First action

    Print QR review cards for the install crews.

    How to measure it

    New reviews

    Now
    –
    Target
    40 a month
    By
    1 quarter

    Steps

    1. 1

      Make cards

      QR to the review page.

      Marketing Manager 1 week

    2. 2

      Brief crews

      Ask at completion.

      Installation Manager 1 day

    3. 3

      Send texts

      Same evening.

      Customer Service Lead ongoing

    4. 4

      Reply

      To every review.

      Customer Service Lead weekly

    5. 5

      Feature

      On city and material pages.

      Web Developer (contract) monthly

    6. 6

      Track

      Reviews by town.

      Marketing Manager monthly

    First result
    1 month
    Cost
    About $100 for cards
    Owner
    Customer Service Lead

    Smallest test

    Hand out cards for two weeks and count reviews.

    Why it works

    Give each install crew a card with a QR code to the Google review page, and send a text the same evening. Ask customers to mention their town and material. Feature recent reviews on the matching city and material pages.

    Recent local reviews help map rankings in each town and answer the question every new customer asks: have they done this near me?

    Risks and how to handle them

    • Review gating rules

      Ask every customer, not only happy ones.

    Evidence

    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
    • Your websiteCity pages for Madison, Oshkosh and Rockford read as blog posts ("Hello, Wisconsin! And welcome to our latest blog post"; "Welcome, homeowners of Rockford, IL, to our latest blog post") about granite and quartz in general, and each shows only the Milwaukee showroom address. The Rockford page's title says "Rockford, IL" but its main heading says "Countertops In Rockford, WI".Source
    • Your websiteProcess page: after showroom consultations "we'll provide a formal estimate within 24-48 hours of your appointment"; "a 75% deposit is required to move forward toward fabrication. All estimates are valid for 30 days"; templating with "PhotoTop® and laser templating technology"; CNC and waterjet fabrication; an installation day with clear access ("In the event of snow, the driveway... must be clear").Source
  • 12

    K.G. Stevens already works with kitchen and bath dealers, remodelers, designers and builders, offers its showroom for their clients and has trade order and change-order forms. There is no named program that a new remodeler can join.

    High impactMedium effort First result in 1 quarter Residential Sales Manager

    First action

    List the top 30 trade partners by volume.

    How to measure it

    Partners sending jobs monthly

    Now
    –
    Target
    +20
    By
    2 quarters

    Steps

    1. 1

      Rank partners

      Volume and growth.

      Residential Sales Manager 1 week

    2. 2

      Design benefits

      Service levels and rebate.

      President 2 weeks

    3. 3

      Build the page

      Application form.

      Web Developer (contract) 1 week

    4. 4

      Enrol

      Top 30.

      Residential Sales Manager 1 month

    5. 5

      Recruit

      Local remodeler groups.

      Residential Sales Manager ongoing

    6. 6

      Review

      Volume per partner.

      Residential Sales Manager quarterly

    First result
    1 quarter
    Cost
    Rebates from margin
    Owner
    Residential Sales Manager

    Smallest test

    Offer the program to five partners.

    Why it works

    Launch a trade program page: apply online, a named account rep, quotes within one business day, showroom hosting for client meetings, sample loans, priority templating and a small rebate or marketing fund by volume. Enrol the top 30 partners first, then recruit from local remodeler associations.

    A named program gives partners a reason to send every job, and gives sales a structured offer for new partners.

    Risks and how to handle them

    • Margin pressure

      Tie rebates to volume growth.

    Evidence

    • Your websiteHome Builders page: "For nearly three decades"; builders can bring clients to the showroom or send them to a consultant, "and we'll send you all the info you need"; "We will project manage every step of your countertop process". The site also has a Countertop Order Form and a Change Order Form for trade customers.Source
    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
    • Your websiteAbout page: started April 1997 in solid surface; first stone shop in 2004; in March 2015 moved into "a 150,000 square foot state-of-the-art fabrication facility" at 11100 W. Silver Spring Road, Milwaukee; acquired by Milwaukee private equity firm Borgman Capital on October 12, 2022; "Accredited by The Natural Stone Institute". The Careers page says K.G. Stevens "is the largest fabricator in the state of Wisconsin and the second largest in the entire Midwest"; the Commercial page cites "a 128,000 square-foot fabrication facility".Source
  • 13

    The commercial page says nearly 1 million countertops installed, a dedicated commercial team and work in healthcare, hospitality, airports and multi-family, but names no projects and offers nothing to download.

    High impactMedium effort First result in 1 quarter Commercial Project Manager

    First action

    List ten commercial projects that can be named.

    How to measure it

    Commercial bid invitations

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Gather projects

      Ten by sector.

      Commercial Project Manager 2 weeks

    2. 2

      Write the pack

      Capacity, process, proof.

      Marketing Manager 2 weeks

    3. 3

      Design

      PDF and web page.

      Marketing Manager 1 week

    4. 4

      Publish

      Commercial projects page.

      Web Developer (contract) 1 week

    5. 5

      Send

      To contractors and estimators.

      Commercial Project Manager 1 month

    6. 6

      Track

      Bids and wins.

      Commercial Project Manager monthly

    First result
    1 quarter
    Cost
    Design about $1,500
    Owner
    Commercial Project Manager

    Smallest test

    Send a one-page version to ten contractors.

    Why it works

    Create a capability pack: facility and capacity, certifications, materials, sample projects by sector (with permission), project management process, insurance and safety, and contacts. Publish a commercial projects page and send the pack to general contractors and estimators bidding work in Wisconsin and northern Illinois.

    Contractors pre-qualify subcontractors on proof; a ready pack gets K.G. Stevens onto more bid lists.

    Risks and how to handle them

    • Client confidentiality

      Name only projects with permission.

    Evidence

    • Your websiteCommercial Builders page: "With nearly 1 million countertops installed"; "Wisconsin's largest wholesale fabricator and installer of natural and engineered stone"; a dedicated commercial project management team; work in office buildings, multi-family, hospitality, healthcare, airports, foodservice and sports complexes; reception desks, fireplace surrounds, stone wraps and wall panels.Source
    • Your websiteAbout page: started April 1997 in solid surface; first stone shop in 2004; in March 2015 moved into "a 150,000 square foot state-of-the-art fabrication facility" at 11100 W. Silver Spring Road, Milwaukee; acquired by Milwaukee private equity firm Borgman Capital on October 12, 2022; "Accredited by The Natural Stone Institute". The Careers page says K.G. Stevens "is the largest fabricator in the state of Wisconsin and the second largest in the entire Midwest"; the Commercial page cites "a 128,000 square-foot fabrication facility".Source
  • 14

    The Signature Color page already lists Kohler under-mount sinks, and press coverage of the 2022 acquisition says K.G. Stevens also sells cabinetry and appliances. Homeowners prefer one price for one finished job.

    Medium impactMedium effort First result in 1 quarter Residential Sales Manager

    First action

    Price two packages from last year's typical jobs.

    How to measure it

    Package share of residential jobs

    Now
    –
    Target
    20%
    By
    2 quarters

    Steps

    1. 1

      Find typical jobs

      Average vanity and kitchen.

      Estimating Manager 1 week

    2. 2

      Price packages

      Two levels each.

      Estimating Manager 1 week

    3. 3

      Publish

      On two pages.

      Web Developer (contract) 2 days

    4. 4

      Train

      Consultants.

      Residential Sales Manager 1 day

    5. 5

      Promote

      Email and social.

      Marketing Manager 1 month

    6. 6

      Review

      Margin and uptake.

      President quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Residential Sales Manager

    Smallest test

    Offer the vanity package for one month.

    Why it works

    Offer packages: "Vanity package" (Level 1 or 2 top, under-mount sink, faucet holes, removal) and "Kitchen refresh" (level choice, Kohler sink, removal and plumbing reconnect), each at a stated starting price. Show them on the Signature Color and Bathroom pages.

    Packages raise order value and make small projects easy to say yes to.

    Risks and how to handle them

    • Non-standard jobs

      State what the package covers and quote extras.

    Evidence

    • Your website2026 Signature Color Collection page: headline "Beauty & Quality by the Square Foot"; "these countertops are sold by the square foot, allowing you to pay only for what you use... ideal for small countertop projects"; 64 colors grouped into Level 1 (5 colors), Level 2 (14), Level 3 (17), Level 4 (13) and Level 5 (15) from Q Quartz, Viatera, Silestone, Trends, Kiva, ENVI, Corian Quartz and granite; no price is shown for any level; a note says "Tariff increases may effect the Level a color is shown under"; Kohler under-mount sinks are listed below.Source
    • News coverageBizTimes (October 2022) on the Borgman Capital acquisition: K.G. Stevens fabricates countertops and also sells cabinetry and appliances; products reach buyers through builders, contractors and architects and direct to consumers through its showroom, website and membership club partners such as Costco.Source
    • Your websiteRequest a Quote form: it opens with "Account Type" (Builder, Contractor or Homeowner) and an "Account Information" block (Builder/Contractor Name, Salesperson Name), then client, jobsite, project type, cabinets, removal, plumbing and material questions and a drawing upload ("Max. file size: 12 MB"). The How to Measure page asks homeowners to sketch the layout, "round up to the nearest ½" for pricing purposes" and attach the drawing to Get a Quote.Source
  • 15

    The appointment form asks how people heard about K.G. Stevens, with options from Google and Facebook to direct mail, local magazines and local radio. Those answers are rarely tied to closed jobs.

    Medium impactMedium effort First result in 1 quarter Marketing Manager

    First action

    Export the last 12 months of form answers.

    How to measure it

    Marketing cost per won job

    Now
    –
    Target
    -20%
    By
    2 quarters

    Steps

    1. 1

      Export answers

      Twelve months.

      Marketing Manager 1 day

    2. 2

      Match to jobs

      CRM won jobs.

      Customer Service Lead 1 week

    3. 3

      Add call tracking

      One number per channel.

      Marketing Manager 1 week

    4. 4

      Report

      Revenue per channel.

      Marketing Manager monthly

    5. 5

      Reallocate

      Shift budget.

      President quarterly

    6. 6

      Repeat

      Every quarter.

      Marketing Manager quarterly

    First result
    1 quarter
    Cost
    Call tracking about $50 a month
    Owner
    Marketing Manager

    Smallest test

    Match last quarter's jobs to their form answers.

    Why it works

    Join form answers and tracked phone numbers to won jobs in the CRM, report revenue per channel monthly, and move budget from channels that bring visits but not jobs to the ones that close (likely Google, referrals and builders).

    Knowing cost per won job by channel is the fastest way to grow without raising the budget.

    Risks and how to handle them

    • Self-reported answers are noisy

      Combine with tracked numbers.

    Evidence

    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
    • Your websiteRequest a Quote form: it opens with "Account Type" (Builder, Contractor or Homeowner) and an "Account Information" block (Builder/Contractor Name, Salesperson Name), then client, jobsite, project type, cabinets, removal, plumbing and material questions and a drawing upload ("Max. file size: 12 MB"). The How to Measure page asks homeowners to sketch the layout, "round up to the nearest ½" for pricing purposes" and attach the drawing to Get a Quote.Source
  • 16

    The page sitemap lists 86 pages, all set to "index", including four thank-you pages, an "Attending" page that only says "See you soon!", a showroom visitor sign-in page, internal order forms and several test pages. These dilute the site in search and can show up in results.

    Medium impactLow effort First result in 1 month Web Developer

    First action

    List every sitemap page that is not meant for customers.

    How to measure it

    Non-customer pages indexed

    Now
    –
    Target
    0
    By
    60 days

    Steps

    1. 1

      List pages

      Thank-you, internal, test.

      Web Developer (contract) 1 hour

    2. 2

      Noindex

      In the SEO plugin.

      Web Developer (contract) 1 hour

    3. 3

      Remove tests

      Delete or restrict.

      Web Developer (contract) 1 hour

    4. 4

      Resubmit

      Sitemap in Search Console.

      Web Developer (contract) 15 minutes

    5. 5

      Check

      Removals in Search Console.

      Web Developer (contract) 30 days

    6. 6

      Review

      Quarterly.

      Web Developer (contract) quarterly

    First result
    1 month
    Cost
    $0
    Owner
    Web Developer (contract)

    Smallest test

    Noindex the thank-you pages today.

    Why it works

    Set thank-you, sign-in, internal form and test pages to noindex and remove them from the sitemap; delete test pages that are no longer needed, or restrict them to logged-in staff. Review the sitemap each quarter.

    A tidy sitemap helps Google spend its time on the pages that sell, and keeps internal forms away from the public.

    Risks and how to handle them

    • Breaking form redirects

      Keep thank-you pages live, only noindexed.

    Evidence

    • Your websitePage sitemap (checked October 20, 2026): 86 pages, all set to "index", including four "thank you" confirmation pages, an "Attending" page whose whole text is "See you soon!", a showroom visitor sign-in page, internal order and change-order forms and several test pages.Source
    • DNS checkkgstevens.com uses Microsoft 365 with SPF "-all", DKIM and DMARC "p=reject": the domain is well protected against spoofed email. The site runs WordPress with Gravity Forms, Google Tag Manager and an accessibility toolbar.Source
  • 17

    The Visualizer page embeds SlabCloud's 3D visualizer, but its meta description is just "Visualizer" and the page has no explanation or follow-up. People who try colors in their own kitchen are close to a decision.

    Medium impactMedium effort First result in 1 month Marketing Manager

    First action

    Write the new title, description and intro.

    How to measure it

    Visualizer leads

    Now
    –
    Target
    30 a month
    By
    1 quarter

    Steps

    1. 1

      Rewrite

      Title, description, intro.

      Marketing Manager 1 day

    2. 2

      Add form

      Color, level, contact.

      Web Developer (contract) 2 days

    3. 3

      Follow up

      Price and slot.

      Residential Sales Manager ongoing

    4. 4

      Promote

      Link from color pages.

      Web Developer (contract) 1 day

    5. 5

      Social

      Short clips of the visualizer.

      Marketing Manager monthly

    6. 6

      Measure

      Leads and closes.

      Marketing Manager monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Marketing Manager

    Smallest test

    Add the form and run it for a month.

    Why it works

    Write a short intro and a proper title and description ("See quartz and granite in your kitchen"), add a "Send me my design and a price" form beside it that captures the chosen color and level, and follow up within one business day with the starting price and a showroom slot.

    Visualizer users have already done the hard part; capturing their choice turns play into a quote.

    Risks and how to handle them

    • Low use

      Promote it from every color page.

    Evidence

    • Your websiteThe Live Inventory, Remnants and Slabs pages each show a heading, an embedded "Stone Inventory by SlabCloud" frame and the consultation form, so none of the stock (color, size, price) is in the page text that search engines read. The Visualizer page is an embedded SlabCloud 3D visualizer whose meta description is the single word "Visualizer".Source
    • Your website2026 Signature Color Collection page: headline "Beauty & Quality by the Square Foot"; "these countertops are sold by the square foot, allowing you to pay only for what you use... ideal for small countertop projects"; 64 colors grouped into Level 1 (5 colors), Level 2 (14), Level 3 (17), Level 4 (13) and Level 5 (15) from Q Quartz, Viatera, Silestone, Trends, Kiva, ENVI, Corian Quartz and granite; no price is shown for any level; a note says "Tariff increases may effect the Level a color is shown under"; Kohler under-mount sinks are listed below.Source

Big bets 3

Larger plays that can change the trajectory.

  • 18

    The 2024 promotion page promised a new kitchen or bathroom countertop "in as little as one day", and K.G. Stevens has PhotoTop and laser templating, CNC and waterjet fabrication and a 150,000 square foot plant. Replacement buyers want speed, a fixed price and no remodel.

    High impactHigh effort First result in 2 quarters President

    First action

    Time the current steps for ten recent replacement jobs.

    How to measure it

    Replacement jobs

    Now
    –
    Target
    +50%
    By
    3 quarters

    Steps

    1. 1

      Map the current process

      Ten jobs, step times.

      Estimating Manager 2 weeks

    2. 2

      Define scope

      Standard layouts and levels.

      President 2 weeks

    3. 3

      Hold stock

      Signature Color slabs.

      Showroom Manager 1 month

    4. 4

      Build the page

      Estimate from photos.

      Web Developer (contract) 1 month

    5. 5

      Pilot

      50 jobs.

      Residential Sales Manager 1 quarter

    6. 6

      Launch ads

      Search and social.

      Marketing Manager 1 quarter

    7. 7

      Review

      Margin and speed.

      President quarterly

    First result
    2 quarters
    Cost
    Stock and marketing budget
    Owner
    President

    Smallest test

    Offer fixed-price replacement on one level for one month.

    Why it works

    Package replacement for standard layouts: online estimate from photos and measurements, a fixed price by level, templating and removal on day one, install within a set number of days, with Signature Color stock held for it. Market it as its own service with its own page and ads.

    Replacement is a large, steady market that big-box stores target; the largest fabricator in the state can make speed and price certainty its edge.

    Risks and how to handle them

    • Schedule strain

      Reserve crew capacity for the service.

    • Promise missed

      State the install window clearly.

    Evidence

    • Your websiteThe page "Spring Promotion 2024" is still live and set to be indexed: a Costco offer boosting "the usual 10% rebate offer to an impressive 15% Costco Shop Card", "transform your kitchen or bathroom in as little as one day", "With over 1000 5-star Google reviews", "simply reply to this email", and a different phone number, (262) 432-8735.Source
    • Your websiteProcess page: after showroom consultations "we'll provide a formal estimate within 24-48 hours of your appointment"; "a 75% deposit is required to move forward toward fabrication. All estimates are valid for 30 days"; templating with "PhotoTop® and laser templating technology"; CNC and waterjet fabrication; an installation day with clear access ("In the event of snow, the driveway... must be clear").Source
    • Your websiteAbout page: started April 1997 in solid surface; first stone shop in 2004; in March 2015 moved into "a 150,000 square foot state-of-the-art fabrication facility" at 11100 W. Silver Spring Road, Milwaukee; acquired by Milwaukee private equity firm Borgman Capital on October 12, 2022; "Accredited by The Natural Stone Institute". The Careers page says K.G. Stevens "is the largest fabricator in the state of Wisconsin and the second largest in the entire Midwest"; the Commercial page cites "a 128,000 square-foot fabrication facility".Source
    • Your website2026 Signature Color Collection page: headline "Beauty & Quality by the Square Foot"; "these countertops are sold by the square foot, allowing you to pay only for what you use... ideal for small countertop projects"; 64 colors grouped into Level 1 (5 colors), Level 2 (14), Level 3 (17), Level 4 (13) and Level 5 (15) from Q Quartz, Viatera, Silestone, Trends, Kiva, ENVI, Corian Quartz and granite; no price is shown for any level; a note says "Tariff increases may effect the Level a color is shown under"; Kohler under-mount sinks are listed below.Source
  • 19

    K.G. Stevens calls itself the largest fabricator in Wisconsin and the second largest in the Midwest, and press coverage notes it already sells through membership club partners. Many kitchen dealers and home centers in the region have no fabrication of their own.

    High impactHigh effort First result in 3 quarters President

    First action

    Map plant capacity and current utilization.

    How to measure it

    Wholesale revenue share

    Now
    –
    Target
    +10 points
    By
    4 quarters

    Steps

    1. 1

      Measure capacity

      Plant and crews.

      President 1 month

    2. 2

      Price list

      By level and service.

      Estimating Manager 1 month

    3. 3

      Portal

      Orders and status.

      Web Developer (contract) 1 quarter

    4. 4

      Recruit dealers

      Ten first.

      Residential Sales Manager 1 quarter

    5. 5

      Run

      Two quarters.

      Residential Sales Manager 2 quarters

    6. 6

      Review

      Margin and service levels.

      President quarterly

    First result
    3 quarters
    Cost
    Sales and systems investment
    Owner
    President

    Smallest test

    Sign two dealers in northern Illinois.

    Why it works

    Build a wholesale program for dealers and retailers: standard price lists by level, a digital order and template process, delivery and install zones, and a dealer portal. Start with dealers in northern Illinois and the Fox Valley, then larger retail partners.

    A plant built for volume earns more when it fills capacity through partners who already have the customers.

    Risks and how to handle them

    • Channel conflict

      Separate brands or zones for direct and dealer sales.

    Evidence

    • Your websiteAbout page: started April 1997 in solid surface; first stone shop in 2004; in March 2015 moved into "a 150,000 square foot state-of-the-art fabrication facility" at 11100 W. Silver Spring Road, Milwaukee; acquired by Milwaukee private equity firm Borgman Capital on October 12, 2022; "Accredited by The Natural Stone Institute". The Careers page says K.G. Stevens "is the largest fabricator in the state of Wisconsin and the second largest in the entire Midwest"; the Commercial page cites "a 128,000 square-foot fabrication facility".Source
    • News coverageBizTimes (October 2022) on the Borgman Capital acquisition: K.G. Stevens fabricates countertops and also sells cabinetry and appliances; products reach buyers through builders, contractors and architects and direct to consumers through its showroom, website and membership club partners such as Costco.Source
    • Your websiteHome Builders page: "For nearly three decades"; builders can bring clients to the showroom or send them to a consultant, "and we'll send you all the info you need"; "We will project manage every step of your countertop process". The site also has a Countertop Order Form and a Change Order Form for trade customers.Source
  • 20

    Shoppers start with price, and the only Milwaukee price numbers online come from third-party guides ($40 to $120 a square foot). K.G. Stevens has nearly 1 million installs and its own level pricing.

    High impactMedium effort First result in 1 quarter Marketing Manager

    First action

    Pull last quarter's jobs by material and size.

    How to measure it

    Guide visits

    Now
    –
    Target
    5,000 a quarter
    By
    3 quarters

    Steps

    1. 1

      Pull data

      Jobs by material.

      Estimating Manager 2 weeks

    2. 2

      Analyse

      Typical ranges.

      Marketing Manager 1 week

    3. 3

      Write

      Guide and charts.

      Marketing Manager 2 weeks

    4. 4

      Publish

      With quote links.

      Web Developer (contract) 1 week

    5. 5

      Pitch

      Local press and partners.

      Marketing Manager 1 month

    6. 6

      Update

      Quarterly.

      Marketing Manager quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Marketing Manager

    Smallest test

    Publish one chart of typical vanity costs.

    Why it works

    Publish a quarterly cost guide from anonymised jobs: typical installed cost by material and level, kitchen and vanity totals, edge and cutout extras, and how tariffs moved prices. Promote it to local press, remodelers and Houzz.

    Original price data earns links, press and AI citations, and makes K.G. Stevens the reference for "countertop cost Milwaukee".

    Risks and how to handle them

    • Competitors use the numbers

      Ranges, not exact prices.

    Evidence

    • Competitor researchHalquist Stone (Sussex, WI), "Rocking America Since 1929", sells natural stone, landscape stone, brick, pavers and countertops from a showroom with fabrication on site. A Milwaukee fabricator guide puts installed countertops at roughly $40 to $120 per square foot (granite $40 to $75, designer quartz up to $140) and warns that template quality matters as much as the slab.Source
    • Your websiteCommercial Builders page: "With nearly 1 million countertops installed"; "Wisconsin's largest wholesale fabricator and installer of natural and engineered stone"; a dedicated commercial project management team; work in office buildings, multi-family, hospitality, healthcare, airports, foodservice and sports complexes; reception desks, fireplace surrounds, stone wraps and wall panels.Source
    • Your website2026 Signature Color Collection page: headline "Beauty & Quality by the Square Foot"; "these countertops are sold by the square foot, allowing you to pay only for what you use... ideal for small countertop projects"; 64 colors grouped into Level 1 (5 colors), Level 2 (14), Level 3 (17), Level 4 (13) and Level 5 (15) from Q Quartz, Viatera, Silestone, Trends, Kiva, ENVI, Corian Quartz and granite; no price is shown for any level; a note says "Tariff increases may effect the Level a color is shown under"; Kohler under-mount sinks are listed below.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 21

    A fabricator with a 150,000 square foot plant produces offcuts too small even for the remnant shelf. Branded small pieces are a reason for people to visit and talk about the showroom.

    Medium impactLow effort First result in 1 quarter Showroom Manager

    First action

    Make 20 cutting boards from this month's offcuts.

    How to measure it

    Referrals mentioning the gift

    Now
    –
    Target
    10 a month
    By
    2 quarters

    Steps

    1. 1

      Design

      Two or three items.

      Showroom Manager 2 weeks

    2. 2

      Make a batch

      From offcuts.

      Fabrication Supervisor 1 month

    3. 3

      Brand

      Engraved mark.

      Marketing Manager 1 week

    4. 4

      Sell and gift

      Showroom and installs.

      Showroom Manager ongoing

    5. 5

      Post

      Social clips.

      Marketing Manager monthly

    6. 6

      Track

      Referrals.

      Customer Service Lead monthly

    First result
    1 quarter
    Cost
    Shop time
    Owner
    Showroom Manager

    Smallest test

    Give 20 boards to customers at install.

    Why it works

    Turn small offcuts into cutting boards, trivets and side tables with the K.G. Stevens mark, sell them in the showroom and give one to every customer at install.

    A useful branded gift sits in the kitchen for years, and a showroom product brings browsers in before they are ready to remodel.

    Risks and how to handle them

    • Distracts the plant

      Only in slack hours.

    Evidence

    • Your websiteAbout page: started April 1997 in solid surface; first stone shop in 2004; in March 2015 moved into "a 150,000 square foot state-of-the-art fabrication facility" at 11100 W. Silver Spring Road, Milwaukee; acquired by Milwaukee private equity firm Borgman Capital on October 12, 2022; "Accredited by The Natural Stone Institute". The Careers page says K.G. Stevens "is the largest fabricator in the state of Wisconsin and the second largest in the entire Midwest"; the Commercial page cites "a 128,000 square-foot fabrication facility".Source
    • Your websiteThe Live Inventory, Remnants and Slabs pages each show a heading, an embedded "Stone Inventory by SlabCloud" frame and the consultation form, so none of the stock (color, size, price) is in the page text that search engines read. The Visualizer page is an embedded SlabCloud 3D visualizer whose meta description is the single word "Visualizer".Source
  • 22

    Designers and architects are listed among the people K.G. Stevens serves, and its craft is backed by a Natural Stone Institute accreditation. A showroom with full slabs is a natural classroom.

    Medium impactLow effort First result in 1 quarter Showroom Manager

    First action

    Invite 20 designers to a first session.

    How to measure it

    Projects from attendees

    Now
    –
    Target
    +15
    By
    2 quarters

    Steps

    1. 1

      Plan topics

      Six sessions.

      Showroom Manager 2 weeks

    2. 2

      Invite

      Designers and architects.

      Residential Sales Manager 2 weeks

    3. 3

      Host

      Monthly.

      Showroom Manager monthly

    4. 4

      Follow up

      Sample kits.

      Residential Sales Manager ongoing

    5. 5

      Check credits

      Education approval.

      Marketing Manager 1 quarter

    6. 6

      Track

      Projects by attendee.

      Residential Sales Manager quarterly

    First result
    1 quarter
    Cost
    Breakfast and samples
    Owner
    Showroom Manager

    Smallest test

    Host one breakfast for 20 designers.

    Why it works

    Run a monthly breakfast session (materials, edge profiles, silica-free printed quartz, templating) for designers and architects, with a slab walk and a sample kit to take away. Check whether a session can be registered for professional education credits.

    People who specify the material remember the place where they learned about it.

    Risks and how to handle them

    • Low turnout

      Partner with a design association.

    Evidence

    • Your websiteHomepage (checked October 20, 2026): "CUSTOM COUNTERTOP EXPERTS"; "VISIT OUR 8,000 SQ. FT. SHOWROOM" with large format samples, half-slabs and full slabs; "With hundreds of 5-star Google reviews, you can rest easy choosing us"; residential customers "throughout Wisconsin and northern Illinois"; three entry points (Design/Build/Remodel, Home Builders, Commercial Construction); showroom hours "Mon-Fri: 8am-4pm"; the appointment form asks "How did you hear about us?" with options including Direct Mail / Postcard, Local Magazine and Local Radio Ad. There is no newsletter signup.Source
    • Your websiteDesigner Collection page: four ENVI printed quartz slabs; "Printed quartz colors are 70% post-consumer content and Crystalline Silica free". Warranty page: one year on installed natural stone, quartz or solid surface and one year on seam performance.Source
    • Your websiteAbout page: started April 1997 in solid surface; first stone shop in 2004; in March 2015 moved into "a 150,000 square foot state-of-the-art fabrication facility" at 11100 W. Silver Spring Road, Milwaukee; acquired by Milwaukee private equity firm Borgman Capital on October 12, 2022; "Accredited by The Natural Stone Institute". The Careers page says K.G. Stevens "is the largest fabricator in the state of Wisconsin and the second largest in the entire Midwest"; the Commercial page cites "a 128,000 square-foot fabrication facility".Source
  • 23

    The Designer Collection notes that its printed quartz colors are "70% post-consumer content and Crystalline Silica free". Homeowners increasingly ask what their countertop is made of, and few local fabricators explain it.

    Medium impactLow effort First result in 1 quarter Marketing Manager

    First action

    List the colors with manufacturer claims to cite.

    How to measure it

    Guide visits

    Now
    –
    Target
    1,000 a quarter
    By
    2 quarters

    Steps

    1. 1

      Gather claims

      From manufacturer sheets.

      Marketing Manager 2 weeks

    2. 2

      Write

      Plain comparison.

      Marketing Manager 1 week

    3. 3

      Review

      Sources checked.

      President 1 week

    4. 4

      Tag colors

      On collection pages.

      Web Developer (contract) 2 days

    5. 5

      Promote

      Designers and social.

      Marketing Manager 1 month

    6. 6

      Update

      As collections change.

      Marketing Manager quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Marketing Manager

    Smallest test

    Tag the four Designer Collection colors this week.

    Why it works

    Publish a guide comparing materials by recycled content, silica content and care, listing the colors at K.G. Stevens that qualify, with manufacturer sources. Tag those colors on the collection pages.

    A clear, sourced guide meets a growing question and steers buyers to the new collections.

    Risks and how to handle them

    • Health claims

      Quote manufacturers; make no medical claims.

    Evidence

    • Your websiteDesigner Collection page: four ENVI printed quartz slabs; "Printed quartz colors are 70% post-consumer content and Crystalline Silica free". Warranty page: one year on installed natural stone, quartz or solid surface and one year on seam performance.Source
    • Your website2026 Signature Color Collection page: headline "Beauty & Quality by the Square Foot"; "these countertops are sold by the square foot, allowing you to pay only for what you use... ideal for small countertop projects"; 64 colors grouped into Level 1 (5 colors), Level 2 (14), Level 3 (17), Level 4 (13) and Level 5 (15) from Q Quartz, Viatera, Silestone, Trends, Kiva, ENVI, Corian Quartz and granite; no price is shown for any level; a note says "Tariff increases may effect the Level a color is shown under"; Kohler under-mount sinks are listed below.Source
Website review of kgstevens.com More example playbooks and reviews

More growth playbooks

Other companies we have researched, each read from what they are hiring for.

  • Perry Weather growth strategyWeather safety hardware and software: on-site weather stations, lightning detection, WBGT heat stress monitoring, outdoor warning sirens…21 growth ideas
  • Vendelux growth strategyAn AI-powered event marketing intelligence platform: event discovery across 250,000+ B2B events, attendee and best-fit customer profile…21 growth ideas
  • Sira growth strategyAI-native workforce operations for deskless hourly teams: time tracking with automatic geofence clock-ins, scheduling, payroll, billing…22 growth ideas
  • Roswell NYC growth strategyA full-service Shopify eCommerce agency (Shopify Platinum Partner, Webby winner) with Design, Technology and Growth divisions: UX/UI…21 growth ideas
  • ZoomInfo growth strategyAn AI go-to-market platform: verified B2B company and contact data (the GTM Context Graph), GTM Workspace for sellers, GTM Studio for ops…21 growth ideas
  • KnowledgeCity growth strategyAn AI-powered workforce platform: a library of 60,000+ training videos, an LMS, course authoring and localisation, performance, skills…22 growth ideas
  • Yotpo growth strategyAn eCommerce retention and AI-visibility platform: Reviews & UGC (collection, display, syndication to retailers), Loyalty & Referrals, and…21 growth ideas
  • Deepgram growth strategyVoice AI platform: real-time and batch speech-to-text, text-to-speech and a unified Voice Agent API (Flux and Nova models), sold as cloud…21 growth ideas

See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 21, 2026, and cites them throughout. K.G. Stevens did not commission, review or endorse it, and Programmable is not affiliated with K.G. Stevens. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how K.G. Stevens runs its business.

Something wrong, or do you represent K.G. Stevens? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 308 ideas

    Level prices and estimator, Rockford fix and city pages, priced remnants, the expired promotion and review count, homepage speed, a homeowner form and extra showroom hours; noindex staff pages.

  2. Days 31 to 6012 ideas

    Estimate follow-up, project stories, merged guides, install-day reviews, trade program, commercial pack, packages, channel measurement and the visualizer; offcut gifts, designer sessions and the silica-free guide.

  3. Days 61 to 903 ideas

    Start the fixed-price replacement service, wholesale fabrication and the quarterly cost guide.

The research behind the plan

2 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value seeing full slabs in a large showroom. The most cited problem: not knowing the price before an appointment.

  • Precise templating and clean installs
  • Small projects that do not need a full slab
  • In their words: “quartz”

Market

Competitive landscape

3 competitors compared: Halquist Stone, Big-box home centers and Independent Milwaukee fabricators.

  • Gap to exploit: Clear installed prices for small projects
  • Halquist Stone: Countertops are one line among many
  • Big-box home centers: Fewer materials and less expert service

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
ProgrammableMarketing
ExamplesLeaderboardsProductsTermsPrivacyCookiesDPALegalContact

© 2026 AI-Powered Growth Intelligence