Onnit's new Retention & Lifecycle Manager is hired to grow subscriptions and "convert one-time purchasers into subscribers". Yet five of the 32 products on onnit.com have no subscription at all: both Grass Fed Whey Isolate tubs ($59.95, labelled a "30-day supply"), Krill Oil, MCT Oil and Total Gut Health. The other 27 offer 15% Subscribe & Save on 15 to 90 day schedules. A customer who finishes a tub of whey every month has to reorder by hand, and the lifecycle team has no subscription to convert them to.
First action
Check the margin on whey at 15% off with Commercial Finance, then enable the plan on one flavor.
How to measure it
Subscription share for the five products
- Now
- –
- Target
- 25%
- By
- 90 days
Steps
Check margin
Discount level per product that still meets margin.
Commercial Finance Manager 2 days
Enable plans
Add the selling plan group with matched frequencies.
Ecommerce Manager 1 day
Update pages
Show the subscription option and banner on each page.
Ecommerce Manager 1 day
Add to collection
Include in the Subscribe & Save collection.
Ecommerce Manager 1 hour
Build the flow
Invite past one-time buyers of the five to subscribe.
Retention & Lifecycle Marketing Manager 1 week
Measure
Subscription take rate and repeat revenue per product.
Retention & Lifecycle Marketing Manager weekly
Report
Lift against the 90-day baseline.
Commercial Finance Manager monthly
Why it works
Add the existing Subscribe and Save plan group to the five products with frequencies matched to their supply (30 days for a 30-serving tub), or, if margin rules out 15%, offer a smaller subscription discount or free shipping. Add them to the 15% Subscribe & Save collection, then build a Klaviyo flow that invites past one-time buyers of these five to subscribe.
Daily staples are the easiest subscriptions to keep, and each converted buyer raises repeat revenue without new acquisition spend.
Ready to use
ChecklistSubscription gap fix
[ ] Margin check for whey, krill oil, MCT oil, gut health [ ] Selling plan group added with frequencies matched to supply [ ] "Not On Subscription" tag removed where enabled [ ] Subscription banner shown on each page [ ] Added to the 15% Subscribe & Save collection [ ] Klaviyo flow for past one-time buyers [ ] 90-day take-rate report
Risks and how to handle them
Margin on protein
Use a smaller discount or free shipping instead of 15%.
Stock-outs for subscribers
Check supply plans before enabling.
Evidence
- Your websiteCatalogue (products feed, October 23, 2026): 32 products from $14.99 to $413.85. 27 offer "Subscribe and Save" with deliveries every 15, 20, 30, 45, 60, 75 or 90 days. Five offer no subscription at all and are tagged "Not On Subscription" or have no plan: Grass Fed Whey Isolate Protein in Vanilla and Mexican Chocolate ($59.95 each, labelled "30 Servings, 30-day supply"), Krill Oil 60 ct ($29.95), MCT Oil 24 fl oz ($24.95) and Total Gut Health 60 ct ($23.99).Source
- Your websiteSubscription Program page: "select the option to Autoship & Save"; "Every subscription order receives a 15% discount off MSRP unless otherwise noted"; suggested frequencies are "determined from the size of the product selected and the amount of servings it contains". Product pages call the same offer "15% Subscribe & Save" and "Subscribe and Save"; the whey page shows no subscription option.Source
- HiringRetention & Lifecycle Marketing Manager (remote, posted October 14, 2026): owns "email, SMS, and customer retention, with a particular focus on subscription growth and churn reduction" in Klaviyo; journeys "such as welcome, post-purchase, replenishment, subscription onboarding, cancellation prevention, and winback"; "convert one-time purchasers into subscribers"; "Analyze subscription churn, cancellation patterns"; reports on "cohort retention, repeat purchase, customer lifetime value (LTV), subscription conversion, and churn".Source
- HiringCommercial Finance Manager (Austin, posted September 24, 2026): will "define and measure ROI and build financial models in key investment areas such as eCom promotions, innovations, and performance marketing" and find "audience growth levers and opportunities to improve customer value".Source