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Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. Pediatrics Plus
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growth playbook · Oct 23, 2026

pediatricsplus.com (opens in a new tab)

Pediatrics Plus growth playbook

Diagnosis

Pediatrics Plus is growing by opening locations (21 across four states, with Joplin, Tahlequah, Searcy and a second Northwest Arkansas farm in about a year) and is hiring two Marketing Coordinators for location marketing in central Arkansas, Family Relations Specialists, an Enrollment Coordinator and technicians at about 20 sites.

The website is where that local work lands, and it is not ready: phone numbers that cannot be tapped, shared and outdated location descriptions, no sitemap, a long first form and no way to tell which doctor or event sent a family.

This playbook fixes the location pages and form first, then gives the coordinators a physician kit, measured events and partner links, and builds a funnel from source to therapy start. Any copy about services, coverage or outcomes goes through clinical and compliance review.

Growth Score

6/10

Biggest Opportunity

Turn the coordinators' doctor visits and community work into counted referrals by location, with pages and forms that make it easy for a parent to call.

Biggest Risk

Local rivals with shorter waits and simple sites compete for the same families, and growth in referrals can outrun therapist capacity.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Make the six location pages the new marketing coordinators will promote ready to take calls

    Turn the four clinic phone numbers into tap-to-call links today.

    High impact First result in 2 weeks
  2. 2

    Split the Get Started form: contact details first, insurance on the Family Relations call

    Count how many forms are started versus sent this month.

    High impact First result in 1 month
  3. 3

    Turn "Where did you hear about us?" into the weekly referral report the coordinators must deliver

    Add the "Which doctor or clinic?" field.

    High impact First result in 1 month

02

Your idea portfolio

22 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 6Fill-ins · 7Reconsider · 7
Effort →

Showing 22 of 22 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Pediatrics Plus has just posted two Marketing Coordinators to run "location specific marketing" for Conway, Little Rock, North Little Rock, Searcy, Cabot and Sherwood. Every doctor visit, sponsorship and parent group they work will send families to those location pages, and the pages are not ready: the Conway, Little Rock, North Little Rock and Sherwood clinic pages print the phone number as plain text that a parent on a phone cannot tap, the Searcy and Cabot farm pages share a description that says Pediatrics Plus has "one in Texas", and the Searcy page still says the farm is "coming to Searcy" months after its grand opening was announced (the farm is in Kensett).

    High impactLow effort First result in 2 weeks Marketing Coordinator Arkansas

    First action

    Turn the four clinic phone numbers into tap-to-call links today.

    How to measure it

    Tracked calls and Get Started forms from the six pages

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      Fix the phones

      Tap-to-call links on the Conway, Little Rock, North Little Rock and Sherwood pages.

      Website administrator (Joomla) 1 hour

    2. 2

      Rewrite descriptions

      A unique title and description for each of the six towns.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) 1 day

    3. 3

      Correct Searcy

      Say the farm is open and serves Searcy from Kensett.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) 1 hour

    4. 4

      Preselect the location

      Each page's Get Started button fills in its location.

      Website administrator (Joomla) 1 day

    5. 5

      Add structured data

      Clinic name, address, phone and hours on each page.

      Website administrator (Joomla) 2 days

    6. 6

      Match Google profiles

      Same name, address, phone and hours on each Business Profile.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) 2 days

    7. 7

      Track

      Call clicks and forms per location in Google Analytics.

      Marketing Director 1 day

    8. 8

      Roll out

      The same template on the other 15 pages, Texas first.

      Website administrator (Joomla) 3 weeks

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Marketing Coordinator Arkansas (Searcy, Cabot + Sherwood)

    Smallest test

    Fix one page (Sherwood) and compare call clicks for two weeks.

    Why it works

    Before the coordinators start, give the six pages one standard: a unique title and description naming the town, services and setting; the phone as a tap-to-call link at the top; the address with a map link and the town families search for (Searcy farm in Kensett); a "Get Started" button that preselects the location; and Organization/MedicalClinic structured data with address, phone and hours. Check each matches its Google Business Profile, then roll the same template out to the other 15 pages, starting with the three Texas pages that show no phone at all.

    Most parents look a clinic up on a phone after a pediatrician mentions it. A tappable number and an accurate local description turn the coordinators' work in the community into calls and enrollment forms that can be counted by location.

    Ready to use

    ChecklistLocation page standard

    [ ] Title: Pediatric Therapy in <Town>, <State> | <setting>
    [ ] Unique description naming services and setting
    [ ] Phone as a tap-to-call link above the fold
    [ ] Address + map link (and the town families search for)
    [ ] Get Started button with the location preselected
    [ ] Structured data: name, address, phone, hours
    [ ] Matches the Google Business Profile
    [ ] Canonical tag
    [ ] Reviewed by the site director

    Risks and how to handle them

    • Wrong details hurt more than missing ones

      Have each site director confirm hours and numbers before publishing.

    • Health information in tracking

      Track clicks and form counts only; never send form contents to analytics.

    Evidence

    • HiringMarketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock), posted October 8, 2026: "Understands preschool enrollment and therapy projections", "Analyzes referrals as related to marketing", "Fulfills weekly reporting requests", "Assists in developing and implementing location specific marketing strategies", organizes "location specific weekly doctor visits, including food delivery, marketing materials, and relationship building", sponsorships and business award applications, and builds relationships with "local influencers, mom/parent groups, churches, and chambers".Source
    • HiringA second Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood), posted the same day with the same duties and a Searcy home base: attending and promoting "location specific marketing events" (nights and weekends) and acting as "the boots on the ground liaison" with neighbouring businesses, doctors and specialists.Source
    • Your websitePhone numbers on location pages: 13 of 21 pages print the number as plain text with no tap-to-call link, including the Conway, Little Rock, North Little Rock and Sherwood clinics; the farm pages use tap-to-call links. The Plano, Prosper and Frisco South pages (former Behavior Exchange clinics) show an address but no phone number at all.Source
    • Your websiteMeta descriptions on the 21 location pages: 12 (Broken Arrow, Bryant, Cabot, Conway Farm, Frisco South, Joplin, Plano, Prosper, Rogers, Searcy, Springdale and Tahlequah) share one description, "Pediatrics Plus offers pediatric therapy services at several locations throughout Arkansas as well as one in Texas", which is out of date now that there are four Texas clinics plus Missouri and Oklahoma. None of the 21 pages has a canonical tag. The Conway clinic description reads "Our state of the art facility sits in Conway sits on five beautiful acres."Source
    • Your websiteThe Searcy farm page is titled "Pediatric Therapy Services in Searcy, AR" but its text still says "it's coming to Searcy. Our farm is now open at 1220 Whitney Lane in Kensett!"; the news page announced the Searcy Farm grand opening on February 19, 2026.Source
    • Your websiteIndexing basics: /sitemap.xml returns 404 and robots.txt (the Joomla default) lists no sitemap; the homepage, locations page and location pages checked carry no structured data (no JSON-LD for the organization, locations or services). The site runs on Joomla.Source
  • 02

    The form asks a parent for the policy holder's date of birth, member ID, group number and Medicaid number before they can send it, yet the Family Relations Specialist's job is to explain benefits and gather insurance on the intake call anyway. Every insurance field is a reason to stop and look for a card.

    High impactMedium effort First result in 1 month Family Relations Specialist

    First action

    Count how many forms are started versus sent this month.

    How to measure it

    Form completion rate

    Now
    –
    Target
    +25%
    By
    60 days

    Steps

    1. 1

      Measure

      Starts versus sends on the current form.

      Marketing Director 1 week

    2. 2

      Agree the fields

      Minimum fields Family Relations needs to call back.

      Family Relations Specialist 2 days

    3. 3

      Compliance review

      Data collected, storage and consent wording.

      Compliance Officer 1 week

    4. 4

      Build step one

      Short form with a thank-you page showing next steps.

      Website administrator (Joomla) 3 days

    5. 5

      Keep step two

      Optional insurance details.

      Website administrator (Joomla) 2 days

    6. 6

      Call fast

      Same-day call-back target for new forms.

      Family Relations Specialist ongoing

    7. 7

      Compare

      Completion and evaluation-scheduled rates before and after.

      Marketing Director monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Family Relations Specialist

    Smallest test

    Test the short form on one location page first.

    Why it works

    Make step one short: parent name, phone, email, town or preferred location, services of interest and how they heard about Pediatrics Plus. Send it, show the next steps from the referral page, and collect insurance on the call or in the welcome packet. Keep the full form as an optional step two for parents who have their card at hand. Route the change through compliance and the form vendor's privacy settings.

    A shorter first step lets more parents start, and Family Relations already does the insurance work by phone.

    Risks and how to handle them

    • More incomplete leads

      Family Relations calls within one business day and logs the outcome.

    • Sensitive data handling

      Compliance approves the new form before launch.

    Evidence

    • Your websiteThe "Get Started" form asks up front for home address, child's name and date of birth, insurance carrier, member ID, policy holder and their date of birth, group number and Medicaid number, plus a location (21 sites and Counseling & Diagnostics in Little Rock) and services. "Where did you hear about us?" offers Social Media, Online, TV, Magazine, Newspaper, Radio, Local Event, Friend, Doctor, Mailer, Therapist, Blog/Influencer, Billboard, Rise, Previous Patient and EI Service Coordinator.Source
    • HiringFamily Relations Specialist - Arkansas (posted October 22, 2026) and - Texas (Frisco, posted October 8): "completes the referral process for outpatient therapy and developmental preschool operations", "Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents", and communicates with state agencies and sites by phone and email.Source
    • Your websiteReferral process page: a physician referral or the enrollment form starts intake; "you may need two prescriptions or referrals" depending on payor (one for the evaluation, one to sign off the treatment plan); a Family Relations Specialist gathers insurance and sends a "Welcome Packet" by text or email; after the evaluation "your therapist will call with the results within 48 business hours".Source
  • 03

    Both coordinators must "analyze referrals as related to marketing" and fill "weekly reporting requests". The form already asks every family how they heard, with options from Doctor and EI Service Coordinator to Billboard and Rise, but "Doctor" does not say which practice, and nothing ties a source to the location chosen or to an evaluation being scheduled.

    High impactLow effort First result in 1 month Marketing Coordinator Arkansas

    First action

    Add the "Which doctor or clinic?" field.

    How to measure it

    Forms with a specific source

    Now
    –
    Target
    80%
    By
    60 days

    Steps

    1. 1

      Add the field

      Shown when Doctor or Therapist is chosen.

      Website administrator (Joomla) 1 day

    2. 2

      Hidden fields

      Landing page and campaign.

      Website administrator (Joomla) 1 day

    3. 3

      Store with intake

      Source and location in the intake record.

      Family Relations Specialist 1 week

    4. 4

      Build the report

      Forms, evaluations and starts by source and location.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) 1 week

    5. 5

      Share weekly

      With site directors and the marketing team.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) weekly

    6. 6

      Act

      Shift doctor visits to the practices that refer.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) monthly

    First result
    1 month
    Cost
    $0
    Owner
    Marketing Coordinator Arkansas (Conway, Little Rock + North Little Rock)

    Smallest test

    Run the report by hand for the last 30 days of forms.

    Why it works

    Add an optional "Which doctor or clinic?" field when Doctor or Therapist is chosen, pass the page and campaign the parent came from as hidden fields, and keep the answers in the intake system with the location. Each week, report forms, scheduled evaluations and starts by source and location, so the coordinators can see which practices and events produce families.

    Weekly doctor visits cost food and staff time; a per-practice count shows where to spend them.

    Risks and how to handle them

    • Parents skip optional fields

      Family Relations confirms the source on the intake call.

    Evidence

    • Your websiteThe "Get Started" form asks up front for home address, child's name and date of birth, insurance carrier, member ID, policy holder and their date of birth, group number and Medicaid number, plus a location (21 sites and Counseling & Diagnostics in Little Rock) and services. "Where did you hear about us?" offers Social Media, Online, TV, Magazine, Newspaper, Radio, Local Event, Friend, Doctor, Mailer, Therapist, Blog/Influencer, Billboard, Rise, Previous Patient and EI Service Coordinator.Source
    • HiringMarketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock), posted October 8, 2026: "Understands preschool enrollment and therapy projections", "Analyzes referrals as related to marketing", "Fulfills weekly reporting requests", "Assists in developing and implementing location specific marketing strategies", organizes "location specific weekly doctor visits, including food delivery, marketing materials, and relationship building", sponsorships and business award applications, and builds relationships with "local influencers, mom/parent groups, churches, and chambers".Source
    • HiringA second Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood), posted the same day with the same duties and a Searcy home base: attending and promoting "location specific marketing events" (nights and weekends) and acting as "the boots on the ground liaison" with neighbouring businesses, doctors and specialists.Source
    • HiringFamily Relations Specialist - Arkansas (posted October 22, 2026) and - Texas (Frisco, posted October 8): "completes the referral process for outpatient therapy and developmental preschool operations", "Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents", and communicates with state agencies and sites by phone and email.Source
  • 04

    Google's lab test measures the homepage's main content at 26 seconds because the largest element is the "Register Now for Fall!" pop-up, and real visitors see a layout shift of 0.28, almost three times the 0.1 limit. Real load time is fine (about 2.5 s), so the problem is the pop-up and moving content, not the server.

    Medium impactLow effort First result in 1 month Website administrator

    First action

    Swap the pop-up for a banner and re-run PageSpeed.

    How to measure it

    CLS for real visitors

    Now
    –
    Target
    under 0.1
    By
    60 days

    Steps

    1. 1

      Remove the modal

      Enrollment message as a banner.

      Website administrator (Joomla) 2 hours

    2. 2

      Reserve space

      Image sizes and widget slots.

      Website administrator (Joomla) 1 day

    3. 3

      Re-test

      PageSpeed lab and field.

      Website administrator (Joomla) 1 hour

    4. 4

      Seasonal rule

      Each banner has an end date.

      Marketing Director 1 day

    5. 5

      Track clicks

      Banner clicks to the preschool page.

      Marketing Director 1 day

    6. 6

      Check field data

      Chrome UX Report after 28 days.

      Website administrator (Joomla) monthly

    First result
    1 month
    Cost
    $0
    Owner
    Website administrator (Joomla)

    Smallest test

    Run PageSpeed on a test page without the pop-up.

    Why it works

    Show the preschool enrollment message as a fixed-height banner under the menu (or a section on the page) instead of a modal, reserve space for images and the translation widget, and retire or update the seasonal message when the season ends.

    A page that does not jump is easier to use on a phone, and Google uses layout stability in its page experience signals.

    Risks and how to handle them

    • Fewer preschool clicks

      Compare banner clicks with the old pop-up clicks.

    Evidence

    • Google PageSpeedHomepage, mobile lab test: performance 36, Largest Contentful Paint 26.2 s on the "Register Now for Fall!" pop-up; accessibility 100 and SEO 100. Real Chrome visitors (Chrome UX Report): LCP about 2.5 s on the page and 2.1 s across the site, but layout shift (CLS) of 0.28 on the page and 0.20 site-wide, above the 0.1 "good" limit, and site LCP 25% slower than before.Source
    • Your websiteHomepage: "Serving families in Arkansas, Missouri, Oklahoma + Texas!", services in "three unique settings: an outpatient clinic, a farm and a developmental preschool"; a pop-up "Register Now for Fall! ... Enroll now to reserve your child's spot in our Developmental Preschool"; and an automated Spanish translation widget with a disclaimer that "errors, omissions, or differences in meaning may occur".Source
  • 05

    The site has no sitemap (/sitemap.xml is 404 and robots.txt does not list one) and none of the location pages has a canonical tag. New locations such as Joplin, Tahlequah and the second Northwest Arkansas farm depend on search engines finding their pages quickly.

    Medium impactLow effort First result in 2 weeks Website administrator

    First action

    Install the sitemap extension.

    How to measure it

    Location pages indexed

    Now
    –
    Target
    21 of 21
    By
    30 days

    Steps

    1. 1

      Install

      Joomla sitemap extension.

      Website administrator (Joomla) 2 hours

    2. 2

      List it

      Sitemap line in robots.txt.

      Website administrator (Joomla) 10 minutes

    3. 3

      Submit

      Google Search Console and Bing.

      Website administrator (Joomla) 1 hour

    4. 4

      Canonicals

      Self-referencing tags.

      Website administrator (Joomla) 1 day

    5. 5

      Check indexing

      Every location page.

      Website administrator (Joomla) 2 weeks

    6. 6

      New pages rule

      Submit each new location on launch day.

      Marketing Director ongoing

    First result
    2 weeks
    Cost
    $0
    Owner
    Website administrator (Joomla)

    Smallest test

    Submit the sitemap this week.

    Why it works

    Turn on a Joomla sitemap extension, list it in robots.txt and submit it in Google Search Console; add self-canonical tags; check every location, service and news page is indexed.

    Each new location starts with no local reputation; being indexed in days rather than weeks matters for its first families.

    Risks and how to handle them

    • Old pages indexed

      Leave out retired pages and redirect them.

    Evidence

    • Your websiteIndexing basics: /sitemap.xml returns 404 and robots.txt (the Joomla default) lists no sitemap; the homepage, locations page and location pages checked carry no structured data (no JSON-LD for the organization, locations or services). The site runs on Joomla.Source
    • Your websiteLocations page (checked October 22, 2026): 21 locations in Arkansas, Missouri, Oklahoma and Texas in three types (developmental preschool, farm, outpatient clinic): Alma, Arkadelphia, Conway, Little Rock, North Little Rock, Russellville, Sherwood and Van Buren (clinic + preschool); farms in Bryant, Cabot, Conway, Rogers, Searcy, Springdale and Tahlequah; clinics in Frisco (two), Plano and Prosper, Texas; temporary locations in Broken Arrow, OK and Joplin, MO.Source
    • Your websiteNews page: "Newsweek Names Pediatrics Plus One of America's Greatest Midsize Workplaces in Health Care for 2026" (October 12, 2026); "Named Best of AY 2026 in Two Categories" (May 4); a second Northwest Arkansas farm opened (June 25); "Pediatrics Plus Is Opening in Joplin on February 2!" (January 22); the Searcy Farm grand opening (February 19); a new Tahlequah, OK location (announced April 2025).Source
  • 06

    The FAQ lists accepted funding for Arkansas and Texas only, while Joplin, Tahlequah and Broken Arrow serve Missouri and Oklahoma families. Payer questions are among the first a parent asks, and the Family Relations team is answering them one call at a time.

    Medium impactLow effort First result in 2 weeks Billing Specialist

    First action

    Ask billing for the Missouri and Oklahoma payer list.

    How to measure it

    Forms from MO/OK locations

    Now
    –
    Target
    +20%
    By
    90 days

    Steps

    1. 1

      Confirm payers

      Missouri and Oklahoma lists.

      Billing Specialist 2 days

    2. 2

      Write the copy

      FAQ and location pages.

      Marketing Director 1 day

    3. 3

      Compliance review

      Wording on coverage.

      Compliance Officer 3 days

    4. 4

      Publish

      FAQ and three location pages.

      Website administrator (Joomla) 1 hour

    5. 5

      Brief Family Relations

      Same answers on calls.

      Family Relations Specialist 1 hour

    6. 6

      Review quarterly

      Payer changes.

      Billing Specialist quarterly

    First result
    2 weeks
    Cost
    $0
    Owner
    Billing Specialist

    Smallest test

    Add the Oklahoma list to the Tahlequah page first.

    Why it works

    Have billing confirm the accepted funding sources for Missouri and Oklahoma, add them to the FAQ and to those location pages, and add a short "What to expect with insurance" box per state. Compliance reviews the wording.

    Clear payer information lets families self-qualify and saves Family Relations calls.

    Risks and how to handle them

    • Coverage varies by plan

      Say benefits are verified for each child.

    Evidence

    • Your websiteFAQ page: "In Arkansas, we accept TEFRA, AR Medicaid, SSI, Insurance, Early Intervention, and Private Pay. In Texas, we accept Insurance and Private Pay." The page does not mention Missouri or Oklahoma, where the Joplin, Tahlequah and Broken Arrow locations are.Source
    • Your websiteLocations page (checked October 22, 2026): 21 locations in Arkansas, Missouri, Oklahoma and Texas in three types (developmental preschool, farm, outpatient clinic): Alma, Arkadelphia, Conway, Little Rock, North Little Rock, Russellville, Sherwood and Van Buren (clinic + preschool); farms in Bryant, Cabot, Conway, Rogers, Searcy, Springdale and Tahlequah; clinics in Frisco (two), Plano and Prosper, Texas; temporary locations in Broken Arrow, OK and Joplin, MO.Source
    • HiringFamily Relations Specialist - Arkansas (posted October 22, 2026) and - Texas (Frisco, posted October 8): "completes the referral process for outpatient therapy and developmental preschool operations", "Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents", and communicates with state agencies and sites by phone and email.Source

This quarter 13

The core plays for the next three months.

  • 07

    The coordinators visit doctors every week with food and materials, and the referral process starts with a physician referral, yet the site has no page for referring offices: fax numbers sit on individual location pages and the research page says area physicians already receive regular communication.

    High impactMedium effort First result in 1 month Marketing Coordinator Arkansas

    First action

    List the fax numbers and referral forms for every location.

    How to measure it

    Referrals from visited practices

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Gather details

      Fax numbers and forms per location.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) 1 week

    2. 2

      Write the page

      How to refer, what is needed, timelines.

      Marketing Director 1 week

    3. 3

      Clinical review

      Accuracy of clinical and payer wording.

      Senior Director - Conway 1 week

    4. 4

      Print the kit

      One page with a tracked QR code.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) 1 week

    5. 5

      Use at visits

      Every weekly doctor visit.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) weekly

    6. 6

      Track

      Referrals by practice.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) monthly

    First result
    1 month
    Cost
    Printing
    Owner
    Marketing Coordinator Arkansas (Conway, Little Rock + North Little Rock)

    Smallest test

    Take the kit to five practices.

    Why it works

    Build one page for referring providers: how to refer by fax or form per location, what Pediatrics Plus needs (the two-prescription rule by payor), turnaround times the team can stand behind, and a sign-up for the physician communication. Leave a one-page kit and a QR code to the page at every visit, tracked by practice.

    Making a referral easy for a busy front desk is the best thank-you a doctor's office can get, and it gives each visit a measurable result.

    Risks and how to handle them

    • Promises on timing

      Publish only timelines the sites meet today.

    Evidence

    • HiringMarketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock), posted October 8, 2026: "Understands preschool enrollment and therapy projections", "Analyzes referrals as related to marketing", "Fulfills weekly reporting requests", "Assists in developing and implementing location specific marketing strategies", organizes "location specific weekly doctor visits, including food delivery, marketing materials, and relationship building", sponsorships and business award applications, and builds relationships with "local influencers, mom/parent groups, churches, and chambers".Source
    • Your websiteReferral process page: a physician referral or the enrollment form starts intake; "you may need two prescriptions or referrals" depending on payor (one for the evaluation, one to sign off the treatment plan); a Family Relations Specialist gathers insurance and sends a "Welcome Packet" by text or email; after the evaluation "your therapist will call with the results within 48 business hours".Source
    • Your websiteOur Research page: research "as we collaborate with various universities and other researchers", and "our company provides consistent communication to area physicians highlighting specific practices, issues, and trending topics in pediatric therapy", with a Research and Professional Relations Coordinator as the contact.Source
    • Your websitePhone numbers on location pages: 13 of 21 pages print the number as plain text with no tap-to-call link, including the Conway, Little Rock, North Little Rock and Sherwood clinics; the farm pages use tap-to-call links. The Plano, Prosper and Frisco South pages (former Behavior Exchange clinics) show an address but no phone number at all.Source
  • 08

    Referrals depend on doctors' trust, and the referral page shows natural milestones: referral received, evaluation scheduled, results within 48 business hours, treatment plan sent for sign-off. Offices that never hear back stop referring.

    High impactMedium effort First result in 2 months Family Relations Specialist

    First action

    Agree the status notes with compliance.

    How to measure it

    Practices referring monthly

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Define milestones

      Four notes.

      Family Relations Specialist 1 week

    2. 2

      Compliance approval

      What is shared and how.

      Compliance Officer 2 weeks

    3. 3

      Templates

      Short, consistent notes.

      Family Relations Specialist 1 week

    4. 4

      Automate

      From the intake system where possible.

      Regional Administrative Team Specialist 1 month

    5. 5

      Monthly summary

      Counts per practice.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) monthly

    6. 6

      Review

      Practice feedback at visits.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) quarterly

    First result
    2 months
    Cost
    Staff time
    Owner
    Family Relations Specialist

    Smallest test

    Pilot with three practices in Conway.

    Why it works

    Send the referring office a short, compliant status note at each milestone through the channel they already use (fax or secure portal), with a single contact for questions. Report to each practice monthly how many of its referrals started. Compliance sets what can be shared.

    Doctors refer more to providers who keep them informed, and the coordinators can bring the monthly numbers to visits.

    Risks and how to handle them

    • Privacy

      Share only what is permitted with the treating provider.

    Evidence

    • Your websiteReferral process page: a physician referral or the enrollment form starts intake; "you may need two prescriptions or referrals" depending on payor (one for the evaluation, one to sign off the treatment plan); a Family Relations Specialist gathers insurance and sends a "Welcome Packet" by text or email; after the evaluation "your therapist will call with the results within 48 business hours".Source
    • HiringMarketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock), posted October 8, 2026: "Understands preschool enrollment and therapy projections", "Analyzes referrals as related to marketing", "Fulfills weekly reporting requests", "Assists in developing and implementing location specific marketing strategies", organizes "location specific weekly doctor visits, including food delivery, marketing materials, and relationship building", sponsorships and business award applications, and builds relationships with "local influencers, mom/parent groups, churches, and chambers".Source
    • HiringFamily Relations Specialist - Arkansas (posted October 22, 2026) and - Texas (Frisco, posted October 8): "completes the referral process for outpatient therapy and developmental preschool operations", "Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents", and communicates with state agencies and sites by phone and email.Source
  • 09

    The coordinators must build relationships with "mom/parent groups, churches, and chambers", and the Family Resource Hub already lists parent Facebook groups and support organisations town by town.

    Medium impactMedium effort First result in 2 months Marketing Coordinator Arkansas

    First action

    List ten groups across the six coordinator towns.

    How to measure it

    Forms from partner links

    Now
    –
    Target
    20 a month
    By
    2 quarters

    Steps

    1. 1

      List partners

      Parent groups, churches, chambers.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) 2 weeks

    2. 2

      Create links

      One per partner.

      Website administrator (Joomla) 1 day

    3. 3

      Offer value

      Talks and town resource pages.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) 1 month

    4. 4

      Add to hub

      Partner listings.

      Website administrator (Joomla) 1 week

    5. 5

      Report

      Forms by partner.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) monthly

    6. 6

      Thank

      Public thanks and updates.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) quarterly

    First result
    2 months
    Cost
    Event costs
    Owner
    Marketing Coordinator Arkansas (Searcy, Cabot + Sherwood)

    Smallest test

    Run one talk with one parent group.

    Why it works

    Offer each group something useful: a free talk on finding services, the resource hub for their town, and a partner link (or code on the form) so referrals can be counted. Thank partners publicly and list them on the hub.

    Parents trust other parents; a tracked link shows which groups help families find care.

    Risks and how to handle them

    • Groups dislike promotion

      Lead with resources, not ads.

    Evidence

    • HiringMarketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock), posted October 8, 2026: "Understands preschool enrollment and therapy projections", "Analyzes referrals as related to marketing", "Fulfills weekly reporting requests", "Assists in developing and implementing location specific marketing strategies", organizes "location specific weekly doctor visits, including food delivery, marketing materials, and relationship building", sponsorships and business award applications, and builds relationships with "local influencers, mom/parent groups, churches, and chambers".Source
    • Your websiteFamily Resource Hub: town-by-town lists of support organisations, parent Facebook groups (for example NWA Mom 2 Mom, Central Arkansas Autism Families), inclusive parks and sensory-friendly events for Alma/Van Buren, Bryant, Cabot, Conway, Jonesboro, Little Rock and more.Source
    • Your websiteThe "Get Started" form asks up front for home address, child's name and date of birth, insurance carrier, member ID, policy holder and their date of birth, group number and Medicaid number, plus a location (21 sites and Counseling & Diagnostics in Little Rock) and services. "Where did you hear about us?" offers Social Media, Online, TV, Magazine, Newspaper, Radio, Local Event, Friend, Doctor, Mailer, Therapist, Blog/Influencer, Billboard, Rise, Previous Patient and EI Service Coordinator.Source
  • 10

    The coordinators attend and promote location events on nights and weekends, and "Local Event" is a form option, but there is no way to tell which event led to which family.

    Medium impactMedium effort First result in 1 month Marketing Coordinator Arkansas

    First action

    Make a QR code for the next event.

    How to measure it

    Forms from events

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Event links

      One per event.

      Website administrator (Joomla) 1 day

    2. 2

      Event page

      Location form preselected.

      Website administrator (Joomla) 1 day

    3. 3

      Calendar

      List on the events page.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) ongoing

    4. 4

      Collect opt-ins

      Paper or tablet.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) each event

    5. 5

      Follow up

      Within two days.

      Family Relations Specialist each event

    6. 6

      Rank events

      Forms per hour of staff time.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) quarterly

    First result
    1 month
    Cost
    Printing
    Owner
    Marketing Coordinator Arkansas (Searcy, Cabot + Sherwood)

    Smallest test

    Track the next two events.

    Why it works

    Give each event its own short link and QR code to a page with that location's Get Started form, list events on the events calendar, collect opt-in contact details at the table, and follow up within two days.

    Events are expensive in staff time; measured results show which ones to repeat.

    Risks and how to handle them

    • Low scans

      Offer a takeaway the QR code leads to.

    Evidence

    • HiringA second Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood), posted the same day with the same duties and a Searcy home base: attending and promoting "location specific marketing events" (nights and weekends) and acting as "the boots on the ground liaison" with neighbouring businesses, doctors and specialists.Source
    • Your websiteThe "Get Started" form asks up front for home address, child's name and date of birth, insurance carrier, member ID, policy holder and their date of birth, group number and Medicaid number, plus a location (21 sites and Counseling & Diagnostics in Little Rock) and services. "Where did you hear about us?" offers Social Media, Online, TV, Magazine, Newspaper, Radio, Local Event, Friend, Doctor, Mailer, Therapist, Blog/Influencer, Billboard, Rise, Previous Patient and EI Service Coordinator.Source
  • 11

    The new Enrollment Coordinator will "Email families monthly to update them on where we are in the enrollment process" for the developmental preschool. Families waiting on eligibility hear once a month.

    Medium impactMedium effort First result in 2 months Enrollment Coordinator

    First action

    List the enrollment steps and current counts.

    How to measure it

    Approved families who start

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Map steps

      Five steps.

      Enrollment Coordinator 1 week

    2. 2

      Write notes

      One per step.

      Enrollment Coordinator 1 week

    3. 3

      Compliance review

      Content and channel.

      Compliance Officer 1 week

    4. 4

      Automate

      In the intake system.

      Regional Administrative Team Specialist 1 month

    5. 5

      Publish next-step pages

      Plain language.

      Website administrator (Joomla) 2 weeks

    6. 6

      Measure

      Drop-off by step.

      Enrollment Coordinator monthly

    First result
    2 months
    Cost
    Staff time
    Owner
    Enrollment Coordinator

    Smallest test

    Send step notes by hand for one site.

    Why it works

    Define the steps (screener, ITP conference, eligibility, approval, start date), send an automatic note when a family moves a step, and keep the monthly email for families who have not. Add a "what happens next" page per step.

    Families who know where they stand are less likely to drop out or choose another programme.

    Risks and how to handle them

    • Over-communication

      Only send when a step changes.

    Evidence

    • HiringEnrollment Coordinator (Conway, posted October 8, 2026): manages "the process of enrolling clients into the EIDT program", will "Email families monthly to update them on where we are in the enrollment process", monitors ITP conferences and screeners, and handles therapy and preschool Medicaid audits.Source
    • Your websiteHomepage: "Serving families in Arkansas, Missouri, Oklahoma + Texas!", services in "three unique settings: an outpatient clinic, a farm and a developmental preschool"; a pop-up "Register Now for Fall! ... Enroll now to reserve your child's spot in our Developmental Preschool"; and an automated Spanish translation widget with a disclaimer that "errors, omissions, or differences in meaning may occur".Source
  • 12

    Three Texas clinics are still titled "Formerly The Behavior Exchange" and their pages show no phone number; Texas families searching the old name, or the new one, need to land on a page they can act on. A Texas Family Relations Specialist is being hired.

    Medium impactMedium effort First result in 1 month Family Relations Specialist T…

    First action

    Add phone numbers to the three Texas pages.

    How to measure it

    Texas inquiries

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Add phones

      Three pages.

      Website administrator (Joomla) 1 hour

    2. 2

      Google profiles

      New name, same address.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) 1 week

    3. 3

      Redirects

      Old pages to new.

      Website administrator (Joomla) 1 week

    4. 4

      Family note

      What changed.

      Marketing Director 1 week

    5. 5

      Reviews

      Keep reviews on the profiles.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) 1 month

    6. 6

      Measure

      Texas forms and calls.

      Marketing Director monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    Family Relations Specialist Texas

    Smallest test

    Fix the Plano page first.

    Why it works

    Add phones and hours to the Plano, Prosper and Frisco South pages, update their Google Business Profiles to the new name, redirect any old Behavior Exchange pages or domain to the matching location, and publish a short note for existing families about what changed and what did not.

    Name changes lose search traffic and reviews unless the old name is carried across.

    Risks and how to handle them

    • Losing reviews

      Rename profiles rather than create new ones.

    Evidence

    • Your websiteThree Texas pages are titled "Outpatient Clinic (Formerly The Behavior Exchange)" (Frisco South, Plano, Prosper): "Formerly The Behavior Exchange, this location is now part of Pediatrics Plus. In addition to ABA services, families have access to physical, occupation, and speech therapy."Source
    • Your websitePhone numbers on location pages: 13 of 21 pages print the number as plain text with no tap-to-call link, including the Conway, Little Rock, North Little Rock and Sherwood clinics; the farm pages use tap-to-call links. The Plano, Prosper and Frisco South pages (former Behavior Exchange clinics) show an address but no phone number at all.Source
    • HiringFamily Relations Specialist - Arkansas (posted October 22, 2026) and - Texas (Frisco, posted October 8): "completes the referral process for outpatient therapy and developmental preschool operations", "Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents", and communicates with state agencies and sites by phone and email.Source
  • 13

    The site relies on an automated translation widget that warns "errors, omissions, or differences in meaning may occur". For insurance and referral steps, an error costs a family time.

    Medium impactMedium effort First result in 2 months Marketing Director

    First action

    Count Spanish-speaking families in last quarter's intakes.

    How to measure it

    Spanish forms

    Now
    –
    Target
    15 a month
    By
    2 quarters

    Steps

    1. 1

      Size demand

      Intake records.

      Family Relations Specialist 1 week

    2. 2

      Translate

      Four page types.

      Marketing Director 1 month

    3. 3

      Review

      Native speaker and compliance.

      Compliance Officer 2 weeks

    4. 4

      Call-back

      Spanish-speaking staff.

      Family Relations Specialist ongoing

    5. 5

      Publish

      With language links.

      Website administrator (Joomla) 1 week

    6. 6

      Measure

      Spanish forms.

      Marketing Director monthly

    First result
    2 months
    Cost
    Translation
    Owner
    Marketing Director

    Smallest test

    Translate the Get Started page first.

    Why it works

    Translate the Get Started form, referral process, FAQ and the location pages with a reviewed human translation, offer a Spanish call-back option, and track Spanish forms.

    Families acting in their first language are more confident, and the pages can rank for Spanish searches.

    Risks and how to handle them

    • Staff capacity

      Launch where Spanish-speaking staff are available.

    Evidence

    • Your websiteHomepage: "Serving families in Arkansas, Missouri, Oklahoma + Texas!", services in "three unique settings: an outpatient clinic, a farm and a developmental preschool"; a pop-up "Register Now for Fall! ... Enroll now to reserve your child's spot in our Developmental Preschool"; and an automated Spanish translation widget with a disclaimer that "errors, omissions, or differences in meaning may occur".Source
    • Your websiteReferral process page: a physician referral or the enrollment form starts intake; "you may need two prescriptions or referrals" depending on payor (one for the evaluation, one to sign off the treatment plan); a Family Relations Specialist gathers insurance and sends a "Welcome Packet" by text or email; after the evaluation "your therapist will call with the results within 48 business hours".Source
    • Your websiteThe "Get Started" form asks up front for home address, child's name and date of birth, insurance carrier, member ID, policy holder and their date of birth, group number and Medicaid number, plus a location (21 sites and Counseling & Diagnostics in Little Rock) and services. "Where did you hear about us?" offers Social Media, Online, TV, Magazine, Newspaper, Radio, Local Event, Friend, Doctor, Mailer, Therapist, Blog/Influencer, Billboard, Rise, Previous Patient and EI Service Coordinator.Source
  • 14

    The location pages describe the buildings but show no reviews, and local rivals compete for the same families. Reviews on each Google profile decide which clinic a parent calls first.

    Medium impactLow effort First result in 1 month Marketing Coordinator Arkansas

    First action

    Write the review request and reply rules with compliance.

    How to measure it

    New reviews

    Now
    –
    Target
    5 per location per month
    By
    2 quarters

    Steps

    1. 1

      Rules

      No incentives, no health details.

      Compliance Officer 1 week

    2. 2

      Links

      One per location.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) 1 day

    3. 3

      Moments

      When staff ask.

      Senior Director - Conway 1 week

    4. 4

      Train staff

      Front desks.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) 1 week

    5. 5

      Reply

      Neutral, private-safe replies.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) weekly

    6. 6

      Report

      Reviews by site.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) monthly

    First result
    1 month
    Cost
    $0
    Owner
    Marketing Coordinator Arkansas (Conway, Little Rock + North Little Rock)

    Smallest test

    Start at the Sherwood clinic.

    Why it works

    Ask every family at a natural moment (after a progress meeting or graduation) with a short link to that location's profile; never offer incentives; reply to reviews without confirming anyone is a patient or sharing any health detail.

    Recent reviews build local trust and help local search ranking.

    Risks and how to handle them

    • Privacy in replies

      Use approved reply templates.

    Evidence

    • Your websiteLocation pages for the Conway, Little Rock, Sherwood and North Little Rock clinics describe the buildings in detail (for example Conway: "40,000+ fully accessible square feet", a feeding and swallowing lab, an integrated year-round developmental preschool and a full-time registered nurse); the farm pages list the farmhouse kitchen, barn, greenhouse, chicken coop and gardens. None embeds a video tour, map or reviews.Source
    • Competitor researchLocal alternatives: Reach Therapy Services ("Pediatric Therapy Clinic in Arkansas", physical, occupational and speech therapy and ABA, phone in the site header); KIDS ABA Services in Conway (a directory listing says it has verified it keeps no waiting list); KidSource Therapy, which opened a Conway clinic for speech, occupational and physical therapy and says it has served Arkansas families for over 25 years.Source
    • Your websiteLocations page (checked October 22, 2026): 21 locations in Arkansas, Missouri, Oklahoma and Texas in three types (developmental preschool, farm, outpatient clinic): Alma, Arkadelphia, Conway, Little Rock, North Little Rock, Russellville, Sherwood and Van Buren (clinic + preschool); farms in Bryant, Cabot, Conway, Rogers, Searcy, Springdale and Tahlequah; clinics in Frisco (two), Plano and Prosper, Texas; temporary locations in Broken Arrow, OK and Joplin, MO.Source
  • 15

    Pediatrics Plus has 129 YouTube videos and describes its farms (barn, greenhouse, chicken coop) and 40,000-square-foot clinics in words only on the location pages. The farm setting is what sets it apart from clinic-only rivals.

    Medium impactMedium effort First result in 2 months Marketing Director

    First action

    Film the Searcy farm tour.

    How to measure it

    Form rate on pages with tours

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Plan shots

      Spaces, not children.

      Marketing Director 1 week

    2. 2

      Consent rules

      Written consent for any person shown.

      Compliance Officer 1 week

    3. 3

      Film

      Two locations a month.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) monthly

    4. 4

      Embed

      Location pages.

      Website administrator (Joomla) monthly

    5. 5

      Social cut-downs

      Per town.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) monthly

    6. 6

      Measure

      Form rates.

      Marketing Director quarterly

    First result
    2 months
    Cost
    Video production
    Owner
    Marketing Director

    Smallest test

    Film one tour on a phone.

    Why it works

    Film a two-minute tour of each location (no children shown without written consent), embed it on the location page, and use cut-downs on Facebook and Instagram for that town.

    Parents choosing a provider want to see where their child will spend time; a tour answers that before the call.

    Risks and how to handle them

    • Privacy

      Film empty spaces or staff only.

    Evidence

    • Social channelsYouTube @pediatricsplus: 129 videos, 677 subscribers, about 150,000 views; Facebook pages for families (PedsPlusAR) and for careers (PediatricsPlusCareers); Instagram @PediatricsPlus.Source
    • Your websiteLocation pages for the Conway, Little Rock, Sherwood and North Little Rock clinics describe the buildings in detail (for example Conway: "40,000+ fully accessible square feet", a feeding and swallowing lab, an integrated year-round developmental preschool and a full-time registered nurse); the farm pages list the farmhouse kitchen, barn, greenhouse, chicken coop and gardens. None embeds a video tour, map or reviews.Source
    • Competitor researchLocal alternatives: Reach Therapy Services ("Pediatric Therapy Clinic in Arkansas", physical, occupational and speech therapy and ABA, phone in the site header); KIDS ABA Services in Conway (a directory listing says it has verified it keeps no waiting list); KidSource Therapy, which opened a Conway clinic for speech, occupational and physical therapy and says it has served Arkansas families for over 25 years.Source
  • 16

    Newsweek named Pediatrics Plus one of America's Greatest Midsize Workplaces in Health Care for 2026, it won Best of AY 2026 in two categories, and the coordinators are tasked with applying for local awards. The awards sit in news posts.

    Medium impactLow effort First result in 1 month Marketing Coordinator Arkansas

    First action

    Add the Newsweek badge to the careers page.

    How to measure it

    Career page applications

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Badges

      Check usage rules.

      Marketing Director 1 week

    2. 2

      Place them

      Homepage, locations, careers.

      Website administrator (Joomla) 1 week

    3. 3

      Materials

      Kit and events.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) 2 weeks

    4. 4

      Calendar

      Awards by town.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) 1 month

    5. 5

      Apply

      Local awards.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) quarterly

    6. 6

      Measure

      Applications and forms.

      Marketing Director quarterly

    First result
    1 month
    Cost
    $0
    Owner
    Marketing Coordinator Arkansas (Searcy, Cabot + Sherwood)

    Smallest test

    Add one badge this week.

    Why it works

    Show the badges on the homepage, location pages and careers pages; add them to the physician kit and event materials; and keep an awards calendar for the coordinators with deadlines per town.

    Third-party recognition reassures parents and candidates.

    Risks and how to handle them

    • Badge rules

      Follow each award's usage terms.

    Evidence

    • Your websiteNews page: "Newsweek Names Pediatrics Plus One of America's Greatest Midsize Workplaces in Health Care for 2026" (October 12, 2026); "Named Best of AY 2026 in Two Categories" (May 4); a second Northwest Arkansas farm opened (June 25); "Pediatrics Plus Is Opening in Joplin on February 2!" (January 22); the Searcy Farm grand opening (February 19); a new Tahlequah, OK location (announced April 2025).Source
    • HiringMarketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock), posted October 8, 2026: "Understands preschool enrollment and therapy projections", "Analyzes referrals as related to marketing", "Fulfills weekly reporting requests", "Assists in developing and implementing location specific marketing strategies", organizes "location specific weekly doctor visits, including food delivery, marketing materials, and relationship building", sponsorships and business award applications, and builds relationships with "local influencers, mom/parent groups, churches, and chambers".Source
    • HiringWider hiring on its Greenhouse boards: a Director of Summer Camp - Conway (September 23) and Summer Camp Counselors (October 19), Early Childhood Behavior and Classroom Coaches in Conway and Van Buren, Billing Specialists for Arkansas and Texas, a Therapy Recruiter for Northwest Arkansas, and Registered Behavior Technician and Autism Specialist Trainee roles at about 20 sites posted October 8.Source
  • 17

    A Director of Summer Camp for Conway is being hired and counselors are already posted; the camp page still describes 2026 dates.

    Medium impactLow effort First result in 3 months Director of Summer Camp Conway

    First action

    Add an interest form to the camp page.

    How to measure it

    Sign-ups

    Now
    –
    Target
    150 by March
    By
    2 quarters

    Steps

    1. 1

      Update page

      2027 interest list.

      Website administrator (Joomla) 1 day

    2. 2

      Form

      Opt-in contacts.

      Website administrator (Joomla) 1 day

    3. 3

      Tell families

      Current families first.

      Director of Summer Camp - Conway 2 weeks

    4. 4

      Announce

      Dates and theme.

      Director of Summer Camp - Conway winter

    5. 5

      Open enrollment

      List first.

      Director of Summer Camp - Conway spring

    6. 6

      Review

      Fill rate by site.

      Director of Summer Camp - Conway summer

    First result
    3 months
    Cost
    $0
    Owner
    Director of Summer Camp Conway

    Smallest test

    Add the form today.

    Why it works

    Update the camp page to "2027: join the interest list", collect opt-in contacts, tell current families first, and announce dates and the theme in winter.

    Families plan summers early; a list fills places before spring.

    Risks and how to handle them

    • Interest does not convert

      Give list families a short priority window.

    Evidence

    • Your websiteSummer Camp page: a full-time camp for children with special needs in Alma, Conway and Little Rock, Monday to Friday 8 a.m. to 3:30 p.m., June 1 to late July, with the 2026 theme "Passport to Possibilities" and therapy during camp "if your child qualifies".Source
    • HiringWider hiring on its Greenhouse boards: a Director of Summer Camp - Conway (September 23) and Summer Camp Counselors (October 19), Early Childhood Behavior and Classroom Coaches in Conway and Van Buren, Billing Specialists for Arkansas and Texas, a Therapy Recruiter for Northwest Arkansas, and Registered Behavior Technician and Autism Specialist Trainee roles at about 20 sites posted October 8.Source
  • 18

    Pediatrics Plus posted Registered Behavior Technician and Autism Specialist Trainee roles at about 20 sites on one day and is hiring a Therapy Recruiter. Every family that coordinators bring in needs a therapist with time.

    High impactMedium effort First result in 2 months Therapy Recruiter

    First action

    Share capacity by site with marketing.

    How to measure it

    Days to fill

    Now
    –
    Target
    -25%
    By
    2 quarters

    Steps

    1. 1

      Capacity report

      By site, weekly.

      Senior Director - Conway weekly

    2. 2

      Regional pages

      Careers by region.

      Therapy Recruiter 1 month

    3. 3

      Careers Facebook

      Regional posts.

      Therapy Recruiter weekly

    4. 4

      Events

      Recruit at community events.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) monthly

    5. 5

      Referral bonus

      Staff referrals.

      Therapy Recruiter 1 month

    6. 6

      Measure

      Days to fill.

      Therapy Recruiter monthly

    First result
    2 months
    Cost
    Recruiting ads
    Owner
    Therapy Recruiter

    Smallest test

    Publish one regional careers page.

    Why it works

    Make one careers page per region with the Newsweek award, training path from trainee to RBT, real pay ranges and the nearest sites; promote it in the same parent groups and community events; and share open capacity by site with marketing weekly so campaigns push where there is room.

    Matching marketing to capacity avoids sending families to sites with waits.

    Risks and how to handle them

    • Mixed messages at events

      Separate tables or materials for families and candidates.

    Evidence

    • HiringWider hiring on its Greenhouse boards: a Director of Summer Camp - Conway (September 23) and Summer Camp Counselors (October 19), Early Childhood Behavior and Classroom Coaches in Conway and Van Buren, Billing Specialists for Arkansas and Texas, a Therapy Recruiter for Northwest Arkansas, and Registered Behavior Technician and Autism Specialist Trainee roles at about 20 sites posted October 8.Source
    • Your websiteNews page: "Newsweek Names Pediatrics Plus One of America's Greatest Midsize Workplaces in Health Care for 2026" (October 12, 2026); "Named Best of AY 2026 in Two Categories" (May 4); a second Northwest Arkansas farm opened (June 25); "Pediatrics Plus Is Opening in Joplin on February 2!" (January 22); the Searcy Farm grand opening (February 19); a new Tahlequah, OK location (announced April 2025).Source
    • Social channelsYouTube @pediatricsplus: 129 videos, 677 subscribers, about 150,000 views; Facebook pages for families (PedsPlusAR) and for careers (PediatricsPlusCareers); Instagram @PediatricsPlus.Source
  • 19

    The referral page explains steps but not typical timing, and a local rival lists no waiting list. Parents compare by how soon care can start.

    Medium impactLow effort First result in 1 month Family Relations Specialist

    First action

    Pull last quarter's timings.

    How to measure it

    Drop-off before evaluation

    Now
    –
    Target
    -15%
    By
    2 quarters

    Steps

    1. 1

      Measure

      Days by step and state.

      Family Relations Specialist 2 weeks

    2. 2

      Write

      Ranges and tips.

      Marketing Director 1 week

    3. 3

      Review

      Clinical and compliance.

      Compliance Officer 1 week

    4. 4

      Publish

      Referral page.

      Website administrator (Joomla) 1 day

    5. 5

      Update

      Quarterly.

      Family Relations Specialist quarterly

    6. 6

      Measure

      Drop-off.

      Family Relations Specialist monthly

    First result
    1 month
    Cost
    $0
    Owner
    Family Relations Specialist

    Smallest test

    Publish the Arkansas timeline first.

    Why it works

    Measure typical days from form to evaluation and from evaluation to start by state, publish honest ranges, and show what parents can do to speed things up (send previous reports, ask the doctor for both prescriptions).

    Clear expectations reduce drop-off and repeated calls.

    Risks and how to handle them

    • Long waits look bad

      Publish with what is being done to shorten them.

    Evidence

    • Your websiteReferral process page: a physician referral or the enrollment form starts intake; "you may need two prescriptions or referrals" depending on payor (one for the evaluation, one to sign off the treatment plan); a Family Relations Specialist gathers insurance and sends a "Welcome Packet" by text or email; after the evaluation "your therapist will call with the results within 48 business hours".Source
    • Competitor researchLocal alternatives: Reach Therapy Services ("Pediatric Therapy Clinic in Arkansas", physical, occupational and speech therapy and ABA, phone in the site header); KIDS ABA Services in Conway (a directory listing says it has verified it keeps no waiting list); KidSource Therapy, which opened a Conway clinic for speech, occupational and physical therapy and says it has served Arkansas families for over 25 years.Source
    • HiringFamily Relations Specialist - Arkansas (posted October 22, 2026) and - Texas (Frisco, posted October 8): "completes the referral process for outpatient therapy and developmental preschool operations", "Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents", and communicates with state agencies and sites by phone and email.Source

Big bets 3

Larger plays that can change the trajectory.

  • 20

    Marketing analyzes referrals, Family Relations handles intake, the Enrollment Coordinator tracks preschool eligibility, and billing verifies funding. Each holds part of the picture.

    High impactHigh effort First result in 2 quarters Marketing Director

    First action

    List the systems and fields involved.

    How to measure it

    Inquiries that start therapy

    Now
    –
    Target
    +15%
    By
    3 quarters

    Steps

    1. 1

      Map systems

      Fields and owners.

      Marketing Director 1 month

    2. 2

      Privacy design

      Minimum data.

      Compliance Officer 1 month

    3. 3

      Build report

      Per location.

      Regional Administrative Team Specialist 1 quarter

    4. 4

      Weekly review

      Marketing and sites.

      Marketing Director weekly

    5. 5

      Fix leaks

      Biggest drop step.

      Family Relations Specialist quarterly

    6. 6

      Plan budgets

      By starts per source.

      Marketing Director quarterly

    First result
    2 quarters
    Cost
    Systems work
    Owner
    Marketing Director

    Smallest test

    Build it by hand for one location for a month.

    Why it works

    Connect form source, intake, evaluation, approval and start dates in one report per location (in the existing practice and intake systems), so marketing, site directors and recruiting see the same numbers each week.

    A shared funnel shows where families are lost and which sources produce starts, not just inquiries.

    Risks and how to handle them

    • Health data exposure

      Report counts, not individuals.

    Evidence

    • HiringMarketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock), posted October 8, 2026: "Understands preschool enrollment and therapy projections", "Analyzes referrals as related to marketing", "Fulfills weekly reporting requests", "Assists in developing and implementing location specific marketing strategies", organizes "location specific weekly doctor visits, including food delivery, marketing materials, and relationship building", sponsorships and business award applications, and builds relationships with "local influencers, mom/parent groups, churches, and chambers".Source
    • HiringFamily Relations Specialist - Arkansas (posted October 22, 2026) and - Texas (Frisco, posted October 8): "completes the referral process for outpatient therapy and developmental preschool operations", "Explains insurance benefits, discusses funding options, and schedules outpatient evaluations with parents", and communicates with state agencies and sites by phone and email.Source
    • HiringEnrollment Coordinator (Conway, posted October 8, 2026): manages "the process of enrolling clients into the EIDT program", will "Email families monthly to update them on where we are in the enrollment process", monitors ITP conferences and screeners, and handles therapy and preschool Medicaid audits.Source
    • Your websiteThe "Get Started" form asks up front for home address, child's name and date of birth, insurance carrier, member ID, policy holder and their date of birth, group number and Medicaid number, plus a location (21 sites and Counseling & Diagnostics in Little Rock) and services. "Where did you hear about us?" offers Social Media, Online, TV, Magazine, Newspaper, Radio, Local Event, Friend, Doctor, Mailer, Therapist, Blog/Influencer, Billboard, Rise, Previous Patient and EI Service Coordinator.Source
  • 21

    Pediatrics Plus already sends area physicians updates on practices and trends and collaborates with universities. Physicians refer to providers they learn from.

    Medium impactMedium effort First result in 2 quarters Research and Professional Rel…

    First action

    Ask ten practices what topics they want.

    How to measure it

    Practices attending

    Now
    –
    Target
    30 a year
    By
    3 quarters

    Steps

    1. 1

      Topics

      Ask practices.

      Research and Professional Relations Coordinator 2 weeks

    2. 2

      Speakers

      Clinicians.

      Senior Director - Conway 1 month

    3. 3

      Clinical review

      All content.

      Senior Director - Conway each session

    4. 4

      Host

      Quarterly.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) quarterly

    5. 5

      Publish

      Summaries.

      Website administrator (Joomla) quarterly

    6. 6

      Measure

      Referrals from attendees.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) quarterly

    First result
    2 quarters
    Cost
    Catering and staff time
    Owner
    Research and Professional Relations Coordinator

    Smallest test

    Host one session in Conway.

    Why it works

    Run quarterly lunch-and-learns (in person or online) by Pediatrics Plus clinicians on topics physicians ask about, publish summaries on the research page, and email them to the physician list from the referral kit. All content goes through clinical review.

    Education builds trust with referring offices beyond the weekly visit.

    Risks and how to handle them

    • Clinic time

      Rotate speakers.

    Evidence

    • Your websiteOur Research page: research "as we collaborate with various universities and other researchers", and "our company provides consistent communication to area physicians highlighting specific practices, issues, and trending topics in pediatric therapy", with a Research and Professional Relations Coordinator as the contact.Source
    • HiringMarketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock), posted October 8, 2026: "Understands preschool enrollment and therapy projections", "Analyzes referrals as related to marketing", "Fulfills weekly reporting requests", "Assists in developing and implementing location specific marketing strategies", organizes "location specific weekly doctor visits, including food delivery, marketing materials, and relationship building", sponsorships and business award applications, and builds relationships with "local influencers, mom/parent groups, churches, and chambers".Source
  • 22

    Pediatrics Plus has opened Joplin, Tahlequah, Searcy and a second Northwest Arkansas farm in about a year, plus temporary sites in Broken Arrow and Joplin, and each launch repeats the same work: a page, a Google profile, doctor visits, events and hiring.

    High impactHigh effort First result in 2 quarters Marketing Director

    First action

    Write down what the Searcy launch involved.

    How to measure it

    Days to first 50 families

    Now
    –
    Target
    -30%
    By
    4 quarters

    Steps

    1. 1

      Review launches

      Searcy and Joplin.

      Marketing Director 1 month

    2. 2

      Write kit

      Checklists and templates.

      Marketing Director 1 month

    3. 3

      Scorecard

      90-day measures.

      Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock) 2 weeks

    4. 4

      Run next launch

      On the kit.

      Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood) next opening

    5. 5

      Retro

      Fix the kit.

      Marketing Director after launch

    6. 6

      Share

      With site directors.

      Marketing Director ongoing

    First result
    2 quarters
    Cost
    Staff time
    Owner
    Marketing Director

    Smallest test

    Write the checklist from the Searcy opening.

    Why it works

    Write the launch kit: page template, profile, physician kit, partner list, opening event, recruiting page and a 90-day scorecard, then run the next opening on it and refine.

    Launches get faster and the first families arrive sooner.

    Risks and how to handle them

    • Each market differs

      Keep local steps flexible.

    Evidence

    • Your websiteNews page: "Newsweek Names Pediatrics Plus One of America's Greatest Midsize Workplaces in Health Care for 2026" (October 12, 2026); "Named Best of AY 2026 in Two Categories" (May 4); a second Northwest Arkansas farm opened (June 25); "Pediatrics Plus Is Opening in Joplin on February 2!" (January 22); the Searcy Farm grand opening (February 19); a new Tahlequah, OK location (announced April 2025).Source
    • Your websiteLocations page (checked October 22, 2026): 21 locations in Arkansas, Missouri, Oklahoma and Texas in three types (developmental preschool, farm, outpatient clinic): Alma, Arkadelphia, Conway, Little Rock, North Little Rock, Russellville, Sherwood and Van Buren (clinic + preschool); farms in Bryant, Cabot, Conway, Rogers, Searcy, Springdale and Tahlequah; clinics in Frisco (two), Plano and Prosper, Texas; temporary locations in Broken Arrow, OK and Joplin, MO.Source
    • Your websiteThe Searcy farm page is titled "Pediatric Therapy Services in Searcy, AR" but its text still says "it's coming to Searcy. Our farm is now open at 1220 Whitney Lane in Kensett!"; the news page announced the Searcy Farm grand opening on February 19, 2026.Source
    • HiringMarketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock), posted October 8, 2026: "Understands preschool enrollment and therapy projections", "Analyzes referrals as related to marketing", "Fulfills weekly reporting requests", "Assists in developing and implementing location specific marketing strategies", organizes "location specific weekly doctor visits, including food delivery, marketing materials, and relationship building", sponsorships and business award applications, and builds relationships with "local influencers, mom/parent groups, churches, and chambers".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

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ProgrammableDigital

Show it, don't just describe it

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Pediatrics Plus did not commission, review or endorse it, and Programmable is not affiliated with Pediatrics Plus. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Pediatrics Plus runs its business.

Something wrong, or do you represent Pediatrics Plus? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    Location pages, short form, referral source report, homepage banner, sitemap and payer FAQ.

  2. Days 31 to 608 ideas

    Physician page and kit, doctor updates, partners, events, enrollment updates, Texas pages, Spanish pages and reviews.

  3. Days 61 to 908 ideas

    Video tours, awards, camp interest list, regional recruiting and timelines; begin the funnel, education series and launch kit.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value caring therapists who feel like family. The most cited problem: paperwork and prescriptions before therapy starts.

  • Many services in one place
  • Insurance and funding questions
  • In their words: “referral”

Market

Competitive landscape

3 competitors compared: Reach Therapy Services, KIDS ABA Services and KidSource Therapy.

  • Gap to exploit: Clear timelines from referral to start
  • Reach Therapy Services: Fewer settings
  • KIDS ABA Services: ABA only

Hiring signals

Pediatrics Plus is investing in local, relationship-led growth: two Marketing Coordinators for Conway, Little Rock, North Little Rock, Searcy, Cabot and Sherwood who visit doctors weekly, run events and partnerships…

  • Marketing Coordinator - Arkansas (Conway, Little Rock + North Little Rock): Location marketing, doctor visits, referral reporting. Ideas 1, 3, 7.
  • Marketing Coordinator - Arkansas (Searcy, Cabot + Sherwood): Events, partners and local liaison. Ideas 1, 9, 10.
  • Family Relations Specialist - Arkansas: Referral intake and insurance. Ideas 2, 8, 19.

From the team that wrote this playbook

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