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  • The brief
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  • This week · 6
  • This quarter · 9
  • Big bets · 3
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Generated Oct 22, 2026
  1. Programmable
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  3. Qualtrics
Qualtrics logo

growth playbook · Oct 22, 2026

qualtrics.com (opens in a new tab)

Qualtrics growth playbook

Diagnosis

Qualtrics is the category leader in experience management and has just added Press Ganey Forsta, the standard for US hospital patient experience.

Its hiring shows where growth comes next: a demand team that buys review-site and comparison traffic and wants AI-assistant citations, buying-committee media, email and event follow-up, a ten-seller healthcare provider build-out, new sellers in Germany, Brazil and Asia, partner marketing and original video.

The website has not caught up: no Qualtrics-vs pages, no prices, long demo forms that ignore data already collected, slow responsiveness for real visitors, and no bridge between Qualtrics and Press Ganey. This playbook fixes the site first, then builds healthcare, committee and partner programs, and finishes with an interactive benchmark and public architectures.

Growth Score

8/10

Biggest Opportunity

Own the comparison, pricing and healthcare answers buyers and AI assistants look for, so the demand and healthcare teams being hired convert traffic Qualtrics already earns.

Biggest Risk

Medallia, Sprinklr, SurveyMonkey and Culture Amp compete on every part of the platform, and integrating Press Ganey Forsta while hiring heavily can blur the message if the two brands keep speaking separately.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Publish "Qualtrics vs" pages, so buyers and AI assistants stop learning the comparison from paid review sites

    List the five rivals that appear most in closed-lost and closed-won notes this year.

    High impact First result in 1 month
  2. 2

    Cut the demo form to three fields, using the company data it already collects in hidden fields

    Measure field-by-field drop-off on /lp/request-demo/ for last month.

    High impact First result in 6 weeks
  3. 3

    Put a starting point on the pricing page: an interactions estimator and typical ranges

    Agree typical ranges for three packages with sales leadership.

    High impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 11Fill-ins · 5Reconsider · 3
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Qualtrics is hiring a principal analyst to buy leads on G2, Capterra and Gartner and to win citations in AI-driven discovery. Yet in a 16,300-page site there is no page comparing Qualtrics with Medallia, SurveyMonkey, Sprinklr or Culture Amp; the only review-site page is an Australian G2 page with a Sydney phone number. Buyers who search "Qualtrics vs Medallia" or ask an assistant land on pages Qualtrics pays per lead, or does not control at all.

    High impactMedium effort First result in 1 month Principal Analyst

    First action

    List the five rivals that appear most in closed-lost and closed-won notes this year.

    How to measure it

    Demo requests from comparison pages

    Now
    –
    Target
    150 a month
    By
    1 quarter

    Steps

    1. 1

      Pick rivals

      Top five from CRM win and loss notes.

      Principal Analyst, Revenue Operations Strategy 2 days

    2. 2

      Check every claim

      Each rival's current site, pricing model and certifications, with dates.

      Product Marketing 1 week

    3. 3

      Write the pages

      Who it suits, scope, AI, security, switching help.

      Product Marketing 1 week

    4. 4

      Legal review

      Trademark and comparative claims.

      Legal 3 days

    5. 5

      Build the US review hub

      Live ratings from the review sites already bought.

      Senior Digital UX Designer 1 week

    6. 6

      Test and measure

      Form and offer tests, CPL against review-site leads.

      Principal Analyst, Demand Generation - Direct Response & Partner Media 4 weeks

    7. 7

      Check AI answers

      Ask assistants "Qualtrics vs" questions monthly and log what they cite.

      SEO lead monthly

    First result
    1 month
    Cost
    Writing and design time; no media cost
    Owner
    Principal Analyst, Demand Generation Direct Response & Partner Media

    Smallest test

    Publish the Medallia page first and compare its demo rate with G2-sourced leads.

    Why it works

    Build one fair, dated comparison page per rival that buyers name most often in deals: who each is best for, platform scope (CX, EX, research, contact center), AI and synthetic research, security certifications, implementation and switching help, with a demo or migration offer. Add a US review hub that pulls current G2, Gartner Peer Insights and TrustRadius ratings. Feed every page into the same tests the new analyst runs on paid landing pages.

    Comparison searches are the most purchase-ready traffic in software, and AI assistants answer from the clearest structured source they find. Owning the page lowers cost per lead on review sites and gives sales a link to send.

    Ready to use

    ChecklistComparison page launch list

    [ ] Five rivals chosen from CRM win/loss notes
    [ ] /compare/qualtrics-vs-<rival>/ for each, dated
    [ ] "Best for" summary at the top, fair to both
    [ ] Scope table: CX, EX, research, contact center, AI
    [ ] Security and certification row with sources
    [ ] Switching and migration help with a named offer
    [ ] US review hub with live ratings
    [ ] Structured data (FAQ, product) on every page
    [ ] Tracked demo form and monthly AI-answer check

    Risks and how to handle them

    • Comparisons read as attacks

      Keep tables factual, dated and sourced; say where a rival suits better.

    • Claims go out of date

      Review every page each quarter.

    Evidence

    • HiringPrincipal Analyst, Demand Generation - Direct Response & Partner Media (Dallas, posted October 14, 2026), reporting to the Head of Performance & Intent Capture: owns "Review & Comparison Sites (G2, Capterra, Gartner), Content Syndication, Sponsored Email, and Paid Webinars", runs "continuous CRO experiments on landing pages and forms", tracks CPL, CPA and CAC, and will "leverage paid media for improved visibility, priority citations, and early-stage inclusion in LLM-driven discovery platforms".Source
    • Your websiteSitemap (16,300 URLs, read October 21, 2026): 1,503 articles, 401 events, 162 marketplace listings, 144 customer stories, 98 watch-demo pages and 30 product tours. The only "vs" pages are concept articles such as "csat-vs-nps" and "survey-vs-questionnaire"; there is no page comparing Qualtrics with another vendor, and the only review-site page is an Australian one (/en-au/g2-crowd/, "Customers rate Qualtrics #1", with a Sydney phone number).Source
    • Competitor researchRivals' own homepages: Medallia, "Medallia named the only leader" (an experience management platform for CX, contact center, employee and digital); SurveyMonkey, "The World's Most Popular Survey Platform" with "Get started free"; Sprinklr, "The definitive AI-native platform for extraordinary customer experiences"; Culture Amp, "The market-leading employee experience platform". InMoment's homepage now carries a banner announcing the Qualtrics acquisition of Press Ganey Forsta.Source
    • Your websiteTrust: certifications listed include SOC 2, ISO 27001, ISO 42001, HIPAA, HITRUST, FedRAMP and StateRAMP, with a trust center at trust.qualtrics.com and a public status page.Source
  • 02

    Every demo form on qualtrics.com already captures 6sense company name, industry, revenue and size plus an email check in hidden fields, then still asks the visitor to type seven fields and pick a country from about 240. The data to skip most of those questions is already on the page.

    High impactLow effort First result in 6 weeks Senior Digital UX Designer

    First action

    Measure field-by-field drop-off on /lp/request-demo/ for last month.

    How to measure it

    Form completion

    Now
    –
    Target
    +20%
    By
    6 weeks

    Steps

    1. 1

      Pull drop-off

      Field abandonment by form.

      Data Analyst, GTM Analytics 2 days

    2. 2

      Design the short form

      Email first, then name and title.

      Senior Digital UX Designer 3 days

    3. 3

      Wire the prefill

      Use the existing enrichment fields.

      Marketing Operations 1 week

    4. 4

      Keep routing intact

      Check SDR assignment rules still fire.

      Principal Analyst, Revenue Operations Strategy 2 days

    5. 5

      A/B test

      Homepage, pricing and request-demo.

      Senior Digital UX Designer 4 weeks

    6. 6

      Report

      Completion and pipeline per variant.

      Data Analyst, GTM Analytics weekly

    First result
    6 weeks
    Cost
    Staff time only
    Owner
    Senior Digital UX Designer

    Smallest test

    Run the short form on the pricing page only for two weeks.

    Why it works

    Ask for work email first. When the hidden enrichment and email check return a match, show only name and job title and prefill the rest; fall back to the full form for unknown domains. Run it as an A/B test with the CRO specialists on the homepage, pricing and request-demo forms.

    Each field removed lifts completion, and enterprise buyers on phones abandon long forms. Lead quality holds because the enrichment is already trusted for routing.

    Risks and how to handle them

    • Enrichment misses small companies

      Show the full form when there is no match.

    • Privacy expectations

      Show prefilled values so visitors can correct them.

    Evidence

    • Your websiteDemo form markup (/lp/request-demo/ and the homepage): hidden fields already capture 6sense company name, industry, annual revenue and employee count plus an email-verification result, yet visitors are still asked to type first name, last name, company, job title, email, phone and choose a country from a list of about 240.Source
    • Your websitePricing page ("Qualtrics Pricing & Plans"): every Customer Experience, Employee Experience and Market Research package shows "Request Pricing" and no figure; the pricing metric is "Interactions"; the request form asks for first name, last name, company, job title, email, phone, country and comments.Source
    • HiringSenior Digital UX Designer, Web & Digital Experience (Dallas, posted October 14, 2026): "conversion-optimized designs at a pivotal moment as we determine the future of our digital presence"; partners "with CRO specialists on A/B test design"; designs "in systems that scale across thousands of pages and multiple languages". A Graphic Designer, Senior Graphic Designer and Motion Graphics Specialist are also open in Provo.Source
    • HiringPrincipal Analyst, Demand Generation - Direct Response & Partner Media (Dallas, posted October 14, 2026), reporting to the Head of Performance & Intent Capture: owns "Review & Comparison Sites (G2, Capterra, Gartner), Content Syndication, Sponsored Email, and Paid Webinars", runs "continuous CRO experiments on landing pages and forms", tracks CPL, CPA and CAC, and will "leverage paid media for improved visibility, priority citations, and early-stage inclusion in LLM-driven discovery platforms".Source
  • 03

    The pricing page lists every CX, EX and research package with "Request Pricing" and no figure, and charges on "Interactions". SurveyMonkey, the best-known rival, says "Get started free" on its homepage. Buyers who want a budget number before a call take it from third-party sites instead.

    High impactMedium effort First result in 1 month Head of Performance & Intent…

    First action

    Agree typical ranges for three packages with sales leadership.

    How to measure it

    Pricing-page requests

    Now
    –
    Target
    +25%
    By
    1 quarter

    Steps

    1. 1

      Set ranges

      Three packages, typical deals.

      Pricing team 1 week

    2. 2

      Design estimator

      One input, one range, next step.

      Senior Digital UX Designer 1 week

    3. 3

      Build

      On /pricing/ and the 13 locales.

      Web & Digital Experience lead 2 weeks

    4. 4

      Prefill the form

      Pass the estimate to sales.

      Marketing Operations 2 days

    5. 5

      Brief sales

      Same ranges on calls.

      GTM Enablement Program Manager 1 week

    6. 6

      Measure

      Requests and deal size by estimate band.

      Data Analyst, GTM Analytics monthly

    First result
    1 month
    Cost
    Design and engineering time
    Owner
    Head of Performance & Intent Capture

    Smallest test

    Add a static "typical ranges" table to one package.

    Why it works

    Add an estimator: choose the package, enter yearly interactions (surveys, calls, chats), see a typical range and what moves it. Show the free account as the zero-cost start and the request form as the next step, prefilled with the estimate.

    A range qualifies buyers before the call, cuts unqualified demo requests, and becomes the answer AI assistants quote for "how much does Qualtrics cost".

    Risks and how to handle them

    • Ranges anchor negotiation

      Show ranges with what moves them, not list prices.

    Evidence

    • Your websitePricing page ("Qualtrics Pricing & Plans"): every Customer Experience, Employee Experience and Market Research package shows "Request Pricing" and no figure; the pricing metric is "Interactions"; the request form asks for first name, last name, company, job title, email, phone, country and comments.Source
    • Your websiteFree account page: "No credit card required", "No account expiration", 500 responses, 8 question types and "3 active surveys/30 questions per survey"; students can check a .edu address for an existing university licence.Source
    • Competitor researchRivals' own homepages: Medallia, "Medallia named the only leader" (an experience management platform for CX, contact center, employee and digital); SurveyMonkey, "The World's Most Popular Survey Platform" with "Get started free"; Sprinklr, "The definitive AI-native platform for extraordinary customer experiences"; Culture Amp, "The market-leading employee experience platform". InMoment's homepage now carries a banner announcing the Qualtrics acquisition of Press Ganey Forsta.Source
    • HiringPrincipal Analyst, Demand Generation - Direct Response & Partner Media (Dallas, posted October 14, 2026), reporting to the Head of Performance & Intent Capture: owns "Review & Comparison Sites (G2, Capterra, Gartner), Content Syndication, Sponsored Email, and Paid Webinars", runs "continuous CRO experiments on landing pages and forms", tracks CPL, CPA and CAC, and will "leverage paid media for improved visibility, priority citations, and early-stage inclusion in LLM-driven discovery platforms".Source
  • 04

    Google's field data shows real visitors load qualtrics.com's main content in 2.2s, which passes, but wait 444 ms for the page to respond to a tap or click (the limit is 200 ms). The homepage pulls 37 third-party services and 11.2 MB, and the tag manager alone blocks the main thread for about 660 ms. The demo form sits at the bottom of that page.

    High impactMedium effort First result in 1 month Web & Digital Experience lead

    First action

    List every third-party tag on the homepage with its owner.

    How to measure it

    75th percentile INP

    Now
    –
    Target
    under 200 ms
    By
    1 quarter

    Steps

    1. 1

      Tag audit

      Owner and purpose for each of the 37 services.

      Web & Digital Experience lead 1 week

    2. 2

      Remove or delay

      Unused and non-reporting tags.

      Marketing Operations 1 week

    3. 3

      Scope the testing script

      Only on pages in a test.

      Senior Digital UX Designer 2 days

    4. 4

      Compress images

      About 5.4 MB of savings.

      Web & Digital Experience lead 1 week

    5. 5

      Move video

      Load after first interaction.

      Web & Digital Experience lead 3 days

    6. 6

      Recheck

      Field INP after 28 days.

      Web & Digital Experience lead 1 month

    First result
    1 month
    Cost
    Engineering time
    Owner
    Web & Digital Experience lead

    Smallest test

    Delay three non-essential tags on the pricing page and compare INP.

    Why it works

    Audit every tag on the homepage and pricing page, remove or delay the ones that do not feed reporting, load the testing script only on pages in a test, compress the 8.9 MB of images, and move heavy video below the fold. Recheck field INP after 28 days.

    Slow response makes forms and menus feel broken, which costs demo requests from the paid traffic the new analysts are buying. Passing all three vitals is also a search ranking signal.

    Risks and how to handle them

    • Losing tracking

      Keep server-side copies of the tags reporting depends on.

    Evidence

    • Google PageSpeedHomepage on mobile: performance 44/100 (desktop 57); the page downloads 11.2 MB in 242 requests, 8.9 MB of it images (about 5.4 MB could be saved) and 37 third-party services, with Google Tag Manager blocking the main thread for about 660 ms. Real visitors load the main content in 2.2s, which passes, but fail Core Web Vitals on responsiveness: INP is 444 ms at the 75th percentile (the target is 200 ms).Source
    • HiringSenior Digital UX Designer, Web & Digital Experience (Dallas, posted October 14, 2026): "conversion-optimized designs at a pivotal moment as we determine the future of our digital presence"; partners "with CRO specialists on A/B test design"; designs "in systems that scale across thousands of pages and multiple languages". A Graphic Designer, Senior Graphic Designer and Motion Graphics Specialist are also open in Provo.Source
    • HiringPrincipal Analyst, Demand Generation - Direct Response & Partner Media (Dallas, posted October 14, 2026), reporting to the Head of Performance & Intent Capture: owns "Review & Comparison Sites (G2, Capterra, Gartner), Content Syndication, Sponsored Email, and Paid Webinars", runs "continuous CRO experiments on landing pages and forms", tracks CPL, CPA and CAC, and will "leverage paid media for improved visibility, priority citations, and early-stage inclusion in LLM-driven discovery platforms".Source
  • 05

    Qualtrics runs 13 locales and is hiring four sellers in Germany plus teams in Milan, Seoul, Singapore, Tokyo and a Portuguese-speaking SDR in Mexico City. The pricing page declares 14 hreflang alternates, but the homepage and /de/ declare none, so search engines can show the US homepage to German or Brazilian searchers.

    Medium impactLow effort First result in 2 weeks SEO lead

    First action

    Copy the pricing page's hreflang block pattern to the homepage template.

    How to measure it

    Search clicks to locale home pages

    Now
    –
    Target
    +15%
    By
    2 months

    Steps

    1. 1

      Map pages

      Homepage and 13 locale versions.

      SEO lead 1 day

    2. 2

      Add tags

      hreflang and canonicals in the template.

      Web & Digital Experience lead 2 days

    3. 3

      Extend

      Top 50 templates.

      Web & Digital Experience lead 1 week

    4. 4

      Validate

      Crawl for missing return links.

      SEO lead 1 day

    5. 5

      Monitor

      Search Console by country.

      SEO lead 2 weeks

    6. 6

      Tell sellers

      Local links for outreach.

      GTM Enablement Program Manager 1 day

    First result
    2 weeks
    Cost
    $0
    Owner
    SEO lead

    Smallest test

    Add tags to the homepage and /de/ first.

    Why it works

    Add self-canonicals and hreflang to the homepage and all 13 locale home pages, then extend to the top 50 templates (industries, products, customers). Check Search Console by country two weeks later.

    The homepage is the most searched brand page; sending each market to its own language version lifts click-through and form completion where the new sellers work.

    Risks and how to handle them

    • Wrong pairings

      Generate tags from the CMS translation links, not by hand.

    Evidence

    • Your websiteLocales: 13 language and region versions (including de, es, fr, ja, ko and pt-br). /pricing/ declares 14 hreflang alternates, but the homepage and /de/ declare none. Customer stories by locale in the sitemap: 36 in Japanese, 6 in Spanish, 4 in Brazilian Portuguese, 2 in Korean and none in German.Source
    • HiringSales Development Representatives in Dallas and Mexico City, including a Portuguese-speaking SDR (posted October 5, 2026), each making "50+ calls" and sending "50+ personalized emails per day" and working "with our Marketing team to execute on personalized account-based campaigns". Enterprise and new-logo sellers are open in Munich and Germany (four roles), Milan, Seoul, Singapore and Tokyo.Source
    • HiringSenior Digital UX Designer, Web & Digital Experience (Dallas, posted October 14, 2026): "conversion-optimized designs at a pivotal moment as we determine the future of our digital presence"; partners "with CRO specialists on A/B test design"; designs "in systems that scale across thousands of pages and multiple languages". A Graphic Designer, Senior Graphic Designer and Motion Graphics Specialist are also open in Provo.Source
  • 06

    The X4 page's description still invites people to March 17-19, 2026, seven months after the event. It now mainly offers on-demand sessions, but search results and link previews still describe an event that is over.

    Medium impactLow effort First result in 2 weeks Field Marketing lead

    First action

    Rewrite the meta description and hero today.

    How to measure it

    X4 waitlist sign-ups

    Now
    –
    Target
    5,000
    By
    1 quarter

    Steps

    1. 1

      Rewrite

      Description and hero.

      Field Marketing lead 1 hour

    2. 2

      Add waitlist

      Interest by track.

      Web & Digital Experience lead 2 days

    3. 3

      Track viewing

      Sessions watched per lead.

      Marketing Operations 1 week

    4. 4

      Route

      Session data to SDRs.

      Principal Analyst, Revenue Operations Strategy 2 days

    5. 5

      Nurture

      Email series by track.

      Senior Analyst, Digital Marketing - Email Marketing 1 week

    6. 6

      Review

      Pipeline from on-demand.

      Data Analyst, GTM Analytics monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Field Marketing lead

    Smallest test

    Change the description and add the waitlist form.

    Why it works

    Rewrite the description and hero around "watch X4 on demand", add a waitlist for the next X4 with interest by track, and add a "talk to us about what you watched" form that tells sales which sessions each person viewed.

    Event pages earn links and branded searches all year; a waitlist and session data turn them into leads instead of a dead end.

    Risks and how to handle them

    • Next event not yet dated

      Use "join the waitlist" rather than a date.

    Evidence

    • Your websiteX4 page: the meta description still says "Join us on March 17-19, 2026 in Seattle, Washington"; the page offers on-demand video and lists speakers including the President of the Las Vegas Raiders and the CEO of Stanford Health. The sitemap also lists 29 URLs under /no-follow/, including a speaker page named "test".Source
    • HiringField Marketing Manager - Sports Marketing (Dallas, posted September 30, 2026): runs "scaled event activations and third-party events in America", including "roundtables, workshops, dinners, and third-party sponsorships and activations", must "Create and execute a comprehensive follow-up strategy for each campaign and event" and tie "event and activation efforts directly to revenue outcomes".Source
    • HiringSenior Analyst, Demand Generation - Paid Social (posted October 14, 2026): manages account-based audiences (6sense, Demandbase, Terminus) with "clean suppression and exclusion architectures to eliminate wasted spend on active opportunities, competitors, or non-serviceable accounts". Senior Analyst, Digital Marketing - Email Marketing (posted October 14, 2026): builds segments in Marketo and Knak from "account-specific intent data (e.g., 6sense)", recommends "event sequences or nurtures" and runs A/B tests with dynamic content.Source

This quarter 9

The core plays for the next three months.

  • 07

    Qualtrics completed the $6.75 billion Press Ganey Forsta acquisition in May; 41,000 facilities, including most US hospitals, use Press Ganey systems. Yet the /patient-experience/ page never mentions Press Ganey, and pressganey.com has no link to qualtrics.com, though both homepages now use the same "trusted outcomes" line. Hospital buyers researching either brand cannot see what the combination means for them.

    High impactMedium effort First result in 1 quarter Healthcare Product Marketing

    First action

    Agree the three answers every Press Ganey customer asks first.

    How to measure it

    Demos from Press Ganey customer accounts

    Now
    –
    Target
    100
    By
    2 quarters

    Steps

    1. 1

      Write the FAQ

      Same, added, who to call.

      Healthcare Product Marketing 2 weeks

    2. 2

      Legal and brand review

      Both brands.

      Legal 1 week

    3. 3

      Publish

      On both sites with cross-links.

      Web & Digital Experience lead 1 week

    4. 4

      Update healthcare pages

      Patient-experience and industry pages.

      Web & Digital Experience lead 1 week

    5. 5

      Arm sellers

      Opening link for provider territories.

      Healthcare Account Executive - New Logo 1 week

    6. 6

      Measure

      Visits and demos by account.

      Data Analyst, GTM Analytics monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Healthcare Product Marketing

    Smallest test

    Add one paragraph and a link on /patient-experience/ this week.

    Why it works

    Publish a "Press Ganey and Qualtrics" page for current Press Ganey customers: what stays the same, what is added (contact center, digital, employee experience), and who to talk to. Cross-link it from both sites, the healthcare pages and the patient-experience demo form, and give the new provider sellers the same page as their opening link.

    Existing Press Ganey customers are the warmest healthcare audience Qualtrics has ever had; a clear page answers their first question before a seller calls.

    Risks and how to handle them

    • Customers fear forced migration

      Say plainly what does not change.

    Evidence

    • Your websiteNewsroom, May 18, 2026: Qualtrics "announced the completion of its acquisition of Press Ganey Forsta for $6.75 billion USD"; "More than 41,000 healthcare facilities rely on Press Ganey Forsta measurement systems, including the majority of U.S. hospitals."Source
    • Your websiteHealthcare pages: /industries/healthcare/ has one "Qualtrics acquires Press Ganey Forsta" block; /patient-experience/ ("Healthcare XM", Stanford Health Care and Intermountain Health stories) does not mention Press Ganey at all. The sitemap holds eight healthcare customer stories (including Christus, Intermountain Health, Stanford Health Care and University of Utah Health).Source
    • Press Ganey websitepressganey.com homepage (checked October 21, 2026): H1 "Turn insight into trusted outcomes", the same line as Qualtrics' homepage, with its own "HX Platform" and "Press Ganey AI"; it has no link to qualtrics.com. forsta.com likewise presents its own "HX Platform".Source
    • HiringA healthcare build-out: ten Enterprise Sales roles for Providers (East, Central and West, levels 1 to 4, posted October 9-12, 2026) with a "greenfield opportunity to carve out strategic territories" in health systems and hospitals, aligning XM with "improving patient experience (e.g., HCAHPS)"; a Healthcare Account Executive - New Logo working "through 100% outbound hunting"; a Healthcare Account Manager; and leaders for Healthcare Payers and Life Sciences.Source
  • 08

    Qualtrics is hiring ten provider sellers for greenfield territories, plus a new-logo AE who works "100% outbound", and their pitch is tied to HCAHPS. Every US hospital's HCAHPS results are public, so a seller can open with the hospital's own weakest measure instead of a generic deck.

    High impactMedium effort First result in 1 quarter Healthcare Account Executive…

    First action

    Build packs for 20 hospitals in one territory.

    How to measure it

    Provider meetings from outbound

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Pull public data

      HCAHPS by hospital.

      Data Analyst, GTM Analytics 2 weeks

    2. 2

      Design the pack

      One page, two weak measures.

      Healthcare Product Marketing 1 week

    3. 3

      Match stories

      Eight healthcare customers.

      Healthcare Product Marketing 1 week

    4. 4

      Generate

      All territory accounts.

      Principal Analyst, Revenue Operations Strategy 2 weeks

    5. 5

      Train sellers

      Open with the numbers.

      GTM Enablement Program Manager 1 week

    6. 6

      Track

      Replies and meetings.

      Principal Analyst, Revenue Operations Strategy weekly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    Healthcare Account Executive New Logo

    Smallest test

    Send 20 packs and compare reply rates with standard emails.

    Why it works

    Build a one-page pack per target hospital: its public HCAHPS results against state and national averages, the two weakest measures, a matching story from the eight healthcare customers, and an offer of a short benchmark review. Generate packs for every account in the new territories and track reply rates.

    Specific, public numbers earn replies from busy health-system leaders, and the pack scales across ten new territories at once.

    Risks and how to handle them

    • Hospitals already use Press Ganey for HCAHPS

      Coordinate account lists with the Press Ganey team first.

    Evidence

    • HiringA healthcare build-out: ten Enterprise Sales roles for Providers (East, Central and West, levels 1 to 4, posted October 9-12, 2026) with a "greenfield opportunity to carve out strategic territories" in health systems and hospitals, aligning XM with "improving patient experience (e.g., HCAHPS)"; a Healthcare Account Executive - New Logo working "through 100% outbound hunting"; a Healthcare Account Manager; and leaders for Healthcare Payers and Life Sciences.Source
    • Your websiteHealthcare pages: /industries/healthcare/ has one "Qualtrics acquires Press Ganey Forsta" block; /patient-experience/ ("Healthcare XM", Stanford Health Care and Intermountain Health stories) does not mention Press Ganey at all. The sitemap holds eight healthcare customer stories (including Christus, Intermountain Health, Stanford Health Care and University of Utah Health).Source
    • Your websiteNewsroom, May 18, 2026: Qualtrics "announced the completion of its acquisition of Press Ganey Forsta for $6.75 billion USD"; "More than 41,000 healthcare facilities rely on Press Ganey Forsta measurement systems, including the majority of U.S. hospitals."Source
  • 09

    Qualtrics' paid media posting names the committee: the CX or HR owner, the insights team, IT and procurement, and finance. The site's pages speak mainly to the CX or HR owner; the security proof (SOC 2, ISO 42001, HITRUST, FedRAMP) and the return case sit in separate corners.

    High impactMedium effort First result in 1 quarter Principal Analyst

    First action

    Pick 200 in-market accounts and map the four roles in each.

    How to measure it

    Deals with four-role engagement

    Now
    –
    Target
    40%
    By
    2 quarters

    Steps

    1. 1

      Map roles

      200 accounts.

      Senior Analyst, Demand Generation - Paid Social 2 weeks

    2. 2

      Build four pages

      One per role.

      Senior Digital UX Designer 1 month

    3. 3

      Make creative

      Four ad sets.

      Senior Graphic Designer 2 weeks

    4. 4

      Launch

      LinkedIn and programmatic.

      Principal Analyst, Demand Generation - Paid Social & Programmatic 1 week

    5. 5

      Holdout test

      Half the accounts without the role ads.

      Principal Analyst, Demand Generation - Paid Social & Programmatic 1 quarter

    6. 6

      Report

      Deal speed by coverage.

      Data Analyst, GTM Analytics monthly

    First result
    1 quarter
    Cost
    Existing media budget
    Owner
    Principal Analyst, Demand Generation Paid Social & Programmatic

    Smallest test

    Run the IT and procurement path for 50 accounts.

    Why it works

    Build four landing paths with matching ads: outcome stories for the owner, method and synthetic research for insights, certifications and architecture for IT and procurement, and a return calculator for finance. Target each role inside the same 6sense accounts and measure whether multi-role coverage shortens deals.

    Deals close faster when every committee member has already seen their own answer, and media aimed at roles inside one account is cheaper than reaching new accounts.

    Risks and how to handle them

    • Thin audiences per role

      Use account-level targeting with role filters.

    Evidence

    • HiringPrincipal Analyst, Demand Generation - Paid Social & Programmatic (posted October 14, 2026): "enterprise decisions about experience programs are not made by one person. They are made by a committee — a CX or HR leader who owns the outcome, an insights team that vets the method, an IT and procurement group that stress-tests the platform, and a finance leader who wants to see the return." The team works across LinkedIn, Meta, X, Reddit, DV360, The Trade Desk and StackAdapt and runs "incrementality, lift, or holdout tests".Source
    • Your websiteTrust: certifications listed include SOC 2, ISO 27001, ISO 42001, HIPAA, HITRUST, FedRAMP and StateRAMP, with a trust center at trust.qualtrics.com and a public status page.Source
    • Your websiteHomepage: H1 "THE FUTURE OF XM" and "Turn insights into trusted outcomes"; the XM Data & AI platform with Simulation, Prediction and Trusted Outcomes; "Synthetic audiences based on research-grade LLMs validate strategies in hours"; proof from Shake Shack, Samsara, Gabb and ServiceNow; a request-demo form at the foot of the page.Source
    • HiringSenior Analyst, Demand Generation - Paid Social (posted October 14, 2026): manages account-based audiences (6sense, Demandbase, Terminus) with "clean suppression and exclusion architectures to eliminate wasted spend on active opportunities, competitors, or non-serviceable accounts". Senior Analyst, Digital Marketing - Email Marketing (posted October 14, 2026): builds segments in Marketo and Knak from "account-specific intent data (e.g., 6sense)", recommends "event sequences or nurtures" and runs A/B tests with dynamic content.Source
  • 10

    The paid social analyst is asked to suppress active opportunities and competitors, and the email analyst builds segments from 6sense intent. Suppression stops waste, but the buying committee still needs a reason to choose Qualtrics while the deal runs.

    Medium impactLow effort First result in 1 month Senior Analyst

    First action

    Write the proof track for one industry.

    How to measure it

    Win rate

    Now
    –
    Target
    +3 points
    By
    2 quarters

    Steps

    1. 1

      Define triggers

      Opportunity stage changes.

      Marketing Operations 1 week

    2. 2

      Build audiences

      Proof track by industry.

      Senior Analyst, Demand Generation - Paid Social 1 week

    3. 3

      Write emails

      Proof series.

      Senior Analyst, Digital Marketing - Email Marketing 2 weeks

    4. 4

      Launch

      Ads and email.

      Senior Analyst, Demand Generation - Paid Social 1 week

    5. 5

      Compare

      Win rate against a holdout.

      Data Analyst, GTM Analytics 1 quarter

    6. 6

      Extend

      All industries.

      Senior Analyst, Demand Generation - Paid Social 1 quarter

    First result
    1 month
    Cost
    Existing budget
    Owner
    Senior Analyst, Demand Generation Paid Social

    Smallest test

    Run the track for one industry's open deals.

    Why it works

    When an opportunity opens, move the account from prospecting ads to a proof track: customer stories from its industry, security answers, and an invitation to an X4 on-demand session. Stop all prospecting email to that account and send the proof series instead.

    Proof during a deal supports the seller, and suppressing prospecting messages stops contacts receiving mixed signals.

    Risks and how to handle them

    • Sellers want control

      Let the AE opt an account out.

    Evidence

    • HiringSenior Analyst, Demand Generation - Paid Social (posted October 14, 2026): manages account-based audiences (6sense, Demandbase, Terminus) with "clean suppression and exclusion architectures to eliminate wasted spend on active opportunities, competitors, or non-serviceable accounts". Senior Analyst, Digital Marketing - Email Marketing (posted October 14, 2026): builds segments in Marketo and Knak from "account-specific intent data (e.g., 6sense)", recommends "event sequences or nurtures" and runs A/B tests with dynamic content.Source
    • HiringPrincipal Analyst, Demand Generation - Paid Social & Programmatic (posted October 14, 2026): "enterprise decisions about experience programs are not made by one person. They are made by a committee — a CX or HR leader who owns the outcome, an insights team that vets the method, an IT and procurement group that stress-tests the platform, and a finance leader who wants to see the return." The team works across LinkedIn, Meta, X, Reddit, DV360, The Trade Desk and StackAdapt and runs "incrementality, lift, or holdout tests".Source
    • Your websiteX4 page: the meta description still says "Join us on March 17-19, 2026 in Seattle, Washington"; the page offers on-demand video and lists speakers including the President of the Las Vegas Raiders and the CEO of Stanford Health. The sitemap also lists 29 URLs under /no-follow/, including a speaker page named "test".Source
  • 11

    The new field marketing manager must build a follow-up strategy for each event and tie events to revenue. Qualtrics sells the tool that does this best, yet small events usually end with a generic thank-you email.

    High impactLow effort First result in 1 month Field Marketing Manager Sport…

    First action

    Build the survey template and routing rule.

    How to measure it

    Post-event meetings

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Build template

      Two questions.

      Field Marketing Manager - Sports Marketing 1 day

    2. 2

      Set routing

      Positive answers to AEs.

      Marketing Operations 3 days

    3. 3

      Send within 48 hours

      Every event.

      Field Marketing Manager - Sports Marketing ongoing

    4. 4

      Score events

      Usefulness and meeting rate.

      Data Analyst, GTM Analytics monthly

    5. 5

      Share with partners

      For co-hosted events.

      Partner Marketing Programs Lead monthly

    6. 6

      Plan next season

      Keep the best formats.

      Field Marketing Manager - Sports Marketing quarterly

    First result
    1 month
    Cost
    $0
    Owner
    Field Marketing Manager Sports Marketing

    Smallest test

    Use it at the next three dinners.

    Why it works

    After each roundtable, dinner or sponsored activation, send a two-question survey (what was most useful, would you like a deeper session) built in Qualtrics, and route positive answers to the account's AE the same day. Use the answers to score event quality and choose next season's formats.

    Asking the guest what they want next is the fastest way to a meeting, and it shows the product working on the buyer.

    Risks and how to handle them

    • Survey fatigue

      Two questions only, sent once.

    Evidence

    • HiringField Marketing Manager - Sports Marketing (Dallas, posted September 30, 2026): runs "scaled event activations and third-party events in America", including "roundtables, workshops, dinners, and third-party sponsorships and activations", must "Create and execute a comprehensive follow-up strategy for each campaign and event" and tie "event and activation efforts directly to revenue outcomes".Source
    • Your websiteHomepage: H1 "THE FUTURE OF XM" and "Turn insights into trusted outcomes"; the XM Data & AI platform with Simulation, Prediction and Trusted Outcomes; "Synthetic audiences based on research-grade LLMs validate strategies in hours"; proof from Shake Shack, Samsara, Gabb and ServiceNow; a request-demo form at the foot of the page.Source
    • HiringSenior Analyst, Demand Generation - Paid Social (posted October 14, 2026): manages account-based audiences (6sense, Demandbase, Terminus) with "clean suppression and exclusion architectures to eliminate wasted spend on active opportunities, competitors, or non-serviceable accounts". Senior Analyst, Digital Marketing - Email Marketing (posted October 14, 2026): builds segments in Marketo and Knak from "account-specific intent data (e.g., 6sense)", recommends "event sequences or nurtures" and runs A/B tests with dynamic content.Source
  • 12

    Qualtrics is hiring a field marketer dedicated to sports marketing, and the President of the Las Vegas Raiders spoke at X4. Teams, leagues and venues measure fan experience on game day, a natural fit for location-based CX, but there is no sports page in the industries list.

    Medium impactMedium effort First result in 2 quarters Field Marketing Manager Sport…

    First action

    List the teams and venues already using Qualtrics.

    How to measure it

    Pipeline from sports events

    Now
    –
    Target
    $5M
    By
    3 quarters

    Steps

    1. 1

      List accounts

      Teams and venues in the CRM.

      Field Marketing Manager - Sports Marketing 1 week

    2. 2

      Build the page

      Fan experience and template.

      Product Marketing 1 month

    3. 3

      Plan suites

      Four roundtables.

      Field Marketing Manager - Sports Marketing 1 month

    4. 4

      Invite

      Target executives.

      Sales Development Representative 1 month

    5. 5

      Follow up

      48-hour survey.

      Field Marketing Manager - Sports Marketing ongoing

    6. 6

      Report

      Pipeline per event.

      Data Analyst, GTM Analytics quarterly

    First result
    2 quarters
    Cost
    Hospitality costs
    Owner
    Field Marketing Manager Sports Marketing

    Smallest test

    Host one suite roundtable this season.

    Why it works

    Create a "fan experience" page with a game-day feedback template, run hospitality-suite roundtables at partner venues for CX and venue leaders, and invite teams and leagues to a peer group. Publish one fan-experience story as soon as a team customer agrees.

    Sports gives Qualtrics a memorable stage for its CX story, and hospitality at games is where enterprise executives accept invitations.

    Risks and how to handle them

    • Entertainment without pipeline

      Invite only target accounts and track every guest.

    Evidence

    • HiringField Marketing Manager - Sports Marketing (Dallas, posted September 30, 2026): runs "scaled event activations and third-party events in America", including "roundtables, workshops, dinners, and third-party sponsorships and activations", must "Create and execute a comprehensive follow-up strategy for each campaign and event" and tie "event and activation efforts directly to revenue outcomes".Source
    • Your websiteX4 page: the meta description still says "Join us on March 17-19, 2026 in Seattle, Washington"; the page offers on-demand video and lists speakers including the President of the Las Vegas Raiders and the CEO of Stanford Health. The sitemap also lists 29 URLs under /no-follow/, including a speaker page named "test".Source
    • Your websitePricing page ("Qualtrics Pricing & Plans"): every Customer Experience, Employee Experience and Market Research package shows "Request Pricing" and no figure; the pricing metric is "Interactions"; the request form asks for first name, last name, company, job title, email, phone, country and comments.Source
  • 13

    The new partner marketing lead owns MDF with ROI reporting, the Customer Value Stories program and Partner Marketing Central, and reports to a pipeline council. Qualtrics lists 162 marketplace partners, but customer stories are not filtered by partner.

    High impactMedium effort First result in 1 quarter Partner Marketing Programs Le…

    First action

    Pick the five partners with the most joint deals.

    How to measure it

    Partner-sourced pipeline

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Rank partners

      Joint deals last year.

      Partner Marketing Programs Lead 1 week

    2. 2

      Rewrite MDF terms

      Pipeline targets.

      Partner Marketing Programs Lead 2 weeks

    3. 3

      Tag stories

      By partner.

      Partner Marketing Programs Lead 2 weeks

    4. 4

      Build pages

      Co-branded with tracked links.

      Web & Digital Experience lead 1 month

    5. 5

      Launch

      Partner newsletter.

      Partner Marketing Programs Lead 1 week

    6. 6

      Review

      Pipeline Council.

      Partner Marketing Programs Lead quarterly

    First result
    1 quarter
    Cost
    Existing MDF
    Owner
    Partner Marketing Programs Lead

    Smallest test

    Publish stories for one partner.

    Why it works

    Tie each MDF request to a pipeline target and pay part of it on sourced opportunities. Publish Customer Value Stories as a filterable library on the customers page (one filter per partner), and give each partner a co-branded page with their stories and a tracked demo link.

    Partners invest more when results are visible, and buyers who already trust a consultancy want proof from that partnership.

    Risks and how to handle them

    • Partners resist conditions

      Start with an incentive on top of current MDF.

    Evidence

    • HiringPartner Marketing Programs Lead (Chicago and Dallas, posted October 5-6, 2026): owns the Market Development Funds (MDF) program with "ROI performance reporting", partner sponsorship at the flagship XM Conference, the "Customer Value Stories partner program end-to-end", the quarterly partner newsletter and webinars, and Partner Marketing Central collateral; reports into "Pipeline Council reviews".Source
    • Your websiteSitemap (16,300 URLs, read October 21, 2026): 1,503 articles, 401 events, 162 marketplace listings, 144 customer stories, 98 watch-demo pages and 30 product tours. The only "vs" pages are concept articles such as "csat-vs-nps" and "survey-vs-questionnaire"; there is no page comparing Qualtrics with another vendor, and the only review-site page is an Australian one (/en-au/g2-crowd/, "Customers rate Qualtrics #1", with a Sydney phone number).Source
  • 14

    The free account allows 500 responses and 3 active surveys with no expiry. A team that hits those limits at a company with no licence is the clearest buying signal Qualtrics gets, and the SDR team makes 50+ calls a day.

    High impactMedium effort First result in 1 quarter Sales Development Representat…

    First action

    Count free accounts that hit a limit last month by company domain.

    How to measure it

    Opportunities from free accounts

    Now
    –
    Target
    200 a quarter
    By
    2 quarters

    Steps

    1. 1

      Count limits

      Accounts near limits.

      Data Analyst, GTM Analytics 1 week

    2. 2

      Match companies

      Business domains.

      Marketing Operations 1 week

    3. 3

      Route

      To SDRs with context.

      Principal Analyst, Revenue Operations Strategy 1 week

    4. 4

      In-product offer

      At 80% of the limit.

      Product Manager, Free Account 1 month

    5. 5

      Script

      Open with the survey topic.

      Sales Development Representative 2 days

    6. 6

      Measure

      Opportunities and wins.

      Data Analyst, GTM Analytics monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Sales Development Representative

    Smallest test

    Call 50 limit-hitting accounts.

    Why it works

    Flag free accounts at 80% of the response or survey limit, match them to companies, and route business domains to SDRs with the account's survey topic as the opener. Show an in-product upgrade offer at the same moment, and route .edu users to their university licence.

    Usage signals convert far better than cold lists, and the opener is about the user's own survey.

    Risks and how to handle them

    • Students and hobbyists

      Route only business domains.

    Evidence

    • Your websiteFree account page: "No credit card required", "No account expiration", 500 responses, 8 question types and "3 active surveys/30 questions per survey"; students can check a .edu address for an existing university licence.Source
    • HiringSales Development Representatives in Dallas and Mexico City, including a Portuguese-speaking SDR (posted October 5, 2026), each making "50+ calls" and sending "50+ personalized emails per day" and working "with our Marketing team to execute on personalized account-based campaigns". Enterprise and new-logo sellers are open in Munich and Germany (four roles), Milan, Seoul, Singapore and Tokyo.Source
    • Competitor researchRivals' own homepages: Medallia, "Medallia named the only leader" (an experience management platform for CX, contact center, employee and digital); SurveyMonkey, "The World's Most Popular Survey Platform" with "Get started free"; Sprinklr, "The definitive AI-native platform for extraordinary customer experiences"; Culture Amp, "The market-leading employee experience platform". InMoment's homepage now carries a banner announcing the Qualtrics acquisition of Press Ganey Forsta.Source
  • 15

    Qualtrics is hiring sellers for financial services, manufacturing, business services, life sciences, state and local government, higher education and non-profit, and the email analyst builds nurtures from 6sense intent. Generic nurtures waste vertical intent.

    Medium impactMedium effort First result in 1 quarter Senior Analyst

    First action

    Start with financial services, where several roles are open.

    How to measure it

    Nurture-to-meeting rate

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Pick verticals

      Order by open roles.

      Senior Analyst, Digital Marketing - Email Marketing 1 day

    2. 2

      Collect proof

      Stories and benchmarks.

      Product Marketing 2 weeks

    3. 3

      Write

      Six emails with sellers.

      Senior Analyst, Digital Marketing - Email Marketing 2 weeks

    4. 4

      Build

      Marketo and Knak.

      Senior Analyst, Digital Marketing - Email Marketing 1 week

    5. 5

      Test

      Against generic nurture.

      Senior Analyst, Digital Marketing - Email Marketing 1 quarter

    6. 6

      Extend

      Next verticals.

      Senior Analyst, Digital Marketing - Email Marketing monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Analyst, Digital Marketing Email Marketing

    Smallest test

    Launch financial services first.

    Why it works

    Write a six-email nurture per vertical with the vertical's sellers: one industry benchmark, two customer stories, one security or compliance answer, one on-demand session and one meeting offer from the named seller. A/B test against the current generic nurture.

    Buyers respond to peers in their own industry, and sellers follow up faster on leads that read the content they chose.

    Risks and how to handle them

    • Too many nurtures to maintain

      Share four emails, customize two.

    Evidence

    • HiringVertical sellers open now beyond healthcare: Enterprise Account Executives for Financial Services (including New York/Northeast), Manufacturing, Business Services, Life Sciences and TMT, a State and Local Government Sales Manager, a Higher Education Enterprise Sales Manager and a New Logo Sales Leader for Non Profit.Source
    • HiringSenior Analyst, Demand Generation - Paid Social (posted October 14, 2026): manages account-based audiences (6sense, Demandbase, Terminus) with "clean suppression and exclusion architectures to eliminate wasted spend on active opportunities, competitors, or non-serviceable accounts". Senior Analyst, Digital Marketing - Email Marketing (posted October 14, 2026): builds segments in Marketo and Knak from "account-specific intent data (e.g., 6sense)", recommends "event sequences or nurtures" and runs A/B tests with dynamic content.Source
    • Your websiteSitemap (16,300 URLs, read October 21, 2026): 1,503 articles, 401 events, 162 marketplace listings, 144 customer stories, 98 watch-demo pages and 30 product tours. The only "vs" pages are concept articles such as "csat-vs-nps" and "survey-vs-questionnaire"; there is no page comparing Qualtrics with another vendor, and the only review-site page is an Australian one (/en-au/g2-crowd/, "Customers rate Qualtrics #1", with a Sydney phone number).Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    Qualtrics is staffing a slate of original video shows with booked guests, and the demand team wants citations in AI-driven discovery. Video interviews with named CX and HR leaders produce quotable, searchable answers if they are published as text too.

    High impactHigh effort First result in 2 quarters Video Producer & Editor

    First action

    Choose the first ten buyer questions from sales calls.

    How to measure it

    Pipeline from guest accounts and viewers

    Now
    –
    Target
    $20M
    By
    1 year

    Steps

    1. 1

      Pick questions

      Ten from sales calls.

      Product Marketing 2 weeks

    2. 2

      Book guests

      Target-account leaders.

      Video Producer & Editor 1 month

    3. 3

      Produce

      Two episodes a month.

      Video Producer & Editor monthly

    4. 4

      Publish text

      Transcript and summary page.

      SEO lead monthly

    5. 5

      Cut clips

      Paid social tests.

      Motion Graphics Specialist monthly

    6. 6

      Measure

      Citations, views, pipeline.

      Data Analyst, GTM Analytics quarterly

    First result
    2 quarters
    Cost
    Production budget
    Owner
    Video Producer & Editor

    Smallest test

    Publish one episode with a full transcript page.

    Why it works

    Build one show around a buyer question per episode ("how do hospitals use AI in patient experience"). Publish each episode with a full transcript, chapters and a summary page on qualtrics.com, cut clips for LinkedIn paid social, and invite guests from target accounts.

    Guests from target accounts become relationships, transcripts become citable pages, and clips feed paid social with proven hooks.

    Risks and how to handle them

    • Shows become brand spend

      Book guests from target accounts and track pipeline.

    Evidence

    • HiringVideo Producer & Editor (Dallas, posted September 30, 2026): "help launch and grow a new slate of original video shows", sourcing and booking "high-caliber guests" and managing "concurrent series"; a Senior Specialist, Video Production & Editing is also open.Source
    • HiringPrincipal Analyst, Demand Generation - Direct Response & Partner Media (Dallas, posted October 14, 2026), reporting to the Head of Performance & Intent Capture: owns "Review & Comparison Sites (G2, Capterra, Gartner), Content Syndication, Sponsored Email, and Paid Webinars", runs "continuous CRO experiments on landing pages and forms", tracks CPL, CPA and CAC, and will "leverage paid media for improved visibility, priority citations, and early-stage inclusion in LLM-driven discovery platforms".Source
    • HiringPrincipal Analyst, Demand Generation - Paid Social & Programmatic (posted October 14, 2026): "enterprise decisions about experience programs are not made by one person. They are made by a committee — a CX or HR leader who owns the outcome, an insights team that vets the method, an IT and procurement group that stress-tests the platform, and a finance leader who wants to see the return." The team works across LinkedIn, Meta, X, Reddit, DV360, The Trade Desk and StackAdapt and runs "incrementality, lift, or holdout tests".Source
  • 17

    Qualtrics says the experience gap is "the most expensive problem in business", and the Press Ganey Forsta deal created what it calls the largest human experience dataset. The research section already publishes yearly trend reports, but they are static PDFs and pages.

    High impactHigh effort First result in 3 quarters XM Institute research lead

    First action

    Pick three industries with enough data to publish.

    How to measure it

    Personal reports completed

    Now
    –
    Target
    10,000
    By
    1 year

    Steps

    1. 1

      Choose industries

      Three with enough data.

      XM Institute research lead 1 month

    2. 2

      Privacy review

      Aggregated data only.

      Legal 1 month

    3. 3

      Build the tool

      Benchmark and personal report.

      Web & Digital Experience lead 1 quarter

    4. 4

      Route leads

      To vertical sellers.

      Principal Analyst, Revenue Operations Strategy 2 weeks

    5. 5

      Launch

      Press and paid media.

      Principal Analyst, Demand Generation - Paid Social & Programmatic 1 month

    6. 6

      Add industries

      Quarterly.

      XM Institute research lead quarterly

    First result
    3 quarters
    Cost
    Data and engineering time
    Owner
    XM Institute research lead

    Smallest test

    Publish one interactive chart for one industry.

    Why it works

    Launch an interactive benchmark: pick industry, region and size, see typical satisfaction and engagement scores and the top drivers, and get a personal gap report by answering ten questions. Gate the personal report, not the benchmark, and route results to the matching vertical seller.

    An always-on tool earns links and AI citations all year, and every completed report is a qualified lead with its own numbers.

    Risks and how to handle them

    • Client data sensitivities

      Publish only aggregated, suppressed figures.

    Evidence

    • Your websiteHomepage: H1 "THE FUTURE OF XM" and "Turn insights into trusted outcomes"; the XM Data & AI platform with Simulation, Prediction and Trusted Outcomes; "Synthetic audiences based on research-grade LLMs validate strategies in hours"; proof from Shake Shack, Samsara, Gabb and ServiceNow; a request-demo form at the foot of the page.Source
    • Your websiteNewsroom, May 18, 2026: Qualtrics "announced the completion of its acquisition of Press Ganey Forsta for $6.75 billion USD"; "More than 41,000 healthcare facilities rely on Press Ganey Forsta measurement systems, including the majority of U.S. hospitals."Source
    • Your websiteSitemap (16,300 URLs, read October 21, 2026): 1,503 articles, 401 events, 162 marketplace listings, 144 customer stories, 98 watch-demo pages and 30 product tours. The only "vs" pages are concept articles such as "csat-vs-nps" and "survey-vs-questionnaire"; there is no page comparing Qualtrics with another vendor, and the only review-site page is an Australian one (/en-au/g2-crowd/, "Customers rate Qualtrics #1", with a Sydney phone number).Source
    • HiringVertical sellers open now beyond healthcare: Enterprise Account Executives for Financial Services (including New York/Northeast), Manufacturing, Business Services, Life Sciences and TMT, a State and Local Government Sales Manager, a Higher Education Enterprise Sales Manager and a New Logo Sales Leader for Non Profit.Source
  • 18

    The new Field CTOs are asked to package customer engagements into "repeatable solution architectures" that connect Qualtrics to AI, data, CRM and ERP systems. Today those live in sales decks; IT buyers on the committee search for them publicly.

    High impactHigh effort First result in 2 quarters Field CTO North America

    First action

    Pick the five integrations that appear most in won deals.

    How to measure it

    Architecture review requests

    Now
    –
    Target
    40 a quarter
    By
    3 quarters

    Steps

    1. 1

      Pick five

      From won deals.

      Field CTO - North America 2 weeks

    2. 2

      Draft designs

      Diagrams and data flows.

      Field CTO - North America 1 month

    3. 3

      Security review

      What can be public.

      Security 2 weeks

    4. 4

      Publish

      Linked from marketplace.

      Web & Digital Experience lead 1 month

    5. 5

      Enable sellers

      Use in technical stages.

      GTM Enablement Program Manager 1 month

    6. 6

      Measure

      Reviews and deal speed.

      Data Analyst, GTM Analytics quarterly

    First result
    2 quarters
    Cost
    Field CTO time
    Owner
    Field CTO North America

    Smallest test

    Publish one architecture.

    Why it works

    Publish five reference architectures (for example with a CRM, a contact center, a data warehouse and an ERP) with diagrams, data flows, security notes and a customer example, linked from the matching marketplace listings, and offer an architecture review as the call to action.

    IT reviewers trust concrete designs, and published architectures shorten security and technical review in large deals.

    Risks and how to handle them

    • Exposing too much detail

      Publish patterns, keep customer specifics private.

    Evidence

    • HiringField CTO - North America (posted September 30, 2026) and Field CTO - EMEA: "Package successful customer engagements into repeatable solution architectures, strategic sales plays, and enablement assets", connecting Qualtrics to "AI, data platforms, cloud, CRM, and ERP systems". GTM Enablement Program Managers, five Associate Instructional Designers, Revenue Operations strategy analysts and a GTM Analytics data analyst are also open.Source
    • Your websiteSitemap (16,300 URLs, read October 21, 2026): 1,503 articles, 401 events, 162 marketplace listings, 144 customer stories, 98 watch-demo pages and 30 product tours. The only "vs" pages are concept articles such as "csat-vs-nps" and "survey-vs-questionnaire"; there is no page comparing Qualtrics with another vendor, and the only review-site page is an Australian one (/en-au/g2-crowd/, "Customers rate Qualtrics #1", with a Sydney phone number).Source
    • Your websiteTrust: certifications listed include SOC 2, ISO 27001, ISO 42001, HIPAA, HITRUST, FedRAMP and StateRAMP, with a trust center at trust.qualtrics.com and a public status page.Source
    • HiringPrincipal Analyst, Demand Generation - Paid Social & Programmatic (posted October 14, 2026): "enterprise decisions about experience programs are not made by one person. They are made by a committee — a CX or HR leader who owns the outcome, an insights team that vets the method, an IT and procurement group that stress-tests the platform, and a finance leader who wants to see the return." The team works across LinkedIn, Meta, X, Reddit, DV360, The Trade Desk and StackAdapt and runs "incrementality, lift, or holdout tests".Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    The homepage sells synthetic audiences that "validate strategies in hours" by testing "messaging, and creative before launch", and the paid media team runs lift and holdout tests. Using the product on Qualtrics' own ads is both a better test and a case study.

    Medium impactLow effort First result in 1 quarter Principal Analyst

    First action

    Run the next LinkedIn campaign's variants through a synthetic panel.

    How to measure it

    Rank agreement

    Now
    –
    Target
    70%
    By
    2 quarters

    Steps

    1. 1

      Pick campaign

      Next LinkedIn launch.

      Principal Analyst, Demand Generation - Paid Social & Programmatic 1 week

    2. 2

      Build panels

      Four committee roles.

      Market Research team 1 week

    3. 3

      Test variants

      Six creatives.

      Principal Analyst, Demand Generation - Paid Social & Programmatic 2 days

    4. 4

      Launch top two

      Plus one control.

      Senior Analyst, Demand Generation - Paid Social 1 month

    5. 5

      Compare

      Synthetic vs live.

      Data Analyst, GTM Analytics 1 month

    6. 6

      Publish

      Case study.

      Product Marketing 1 quarter

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Principal Analyst, Demand Generation Paid Social & Programmatic

    Smallest test

    Test one campaign.

    Why it works

    Before each campaign, run the creative variants through a synthetic audience of each committee role, launch the top two, and compare synthetic rankings with real results. Publish the comparison as a case study after two quarters.

    Fewer losing variants reach paid media, and a published "we test our own ads this way" story is proof no rival can copy.

    Risks and how to handle them

    • Synthetic ranks diverge

      Publish the honest result; it informs the product.

    Evidence

    • Your websiteHomepage: H1 "THE FUTURE OF XM" and "Turn insights into trusted outcomes"; the XM Data & AI platform with Simulation, Prediction and Trusted Outcomes; "Synthetic audiences based on research-grade LLMs validate strategies in hours"; proof from Shake Shack, Samsara, Gabb and ServiceNow; a request-demo form at the foot of the page.Source
    • HiringPrincipal Analyst, Demand Generation - Paid Social & Programmatic (posted October 14, 2026): "enterprise decisions about experience programs are not made by one person. They are made by a committee — a CX or HR leader who owns the outcome, an insights team that vets the method, an IT and procurement group that stress-tests the platform, and a finance leader who wants to see the return." The team works across LinkedIn, Meta, X, Reddit, DV360, The Trade Desk and StackAdapt and runs "incrementality, lift, or holdout tests".Source
  • 20

    The sitemap lists 29 URLs under /no-follow/, including a speaker page named "test", and the X4 description still points to a past date. Pages meant to stay out of search should not be submitted to it.

    Medium impactLow effort First result in 2 weeks SEO lead

    First action

    Remove the /no-follow/ folder from the sitemap.

    How to measure it

    Unwanted indexed pages

    Now
    –
    Target
    0
    By
    2 months

    Steps

    1. 1

      List

      No-follow and test URLs.

      SEO lead 1 day

    2. 2

      Remove

      From the sitemap.

      Web & Digital Experience lead 1 day

    3. 3

      Noindex

      On those pages.

      Web & Digital Experience lead 1 day

    4. 4

      Request removal

      In Search Console.

      SEO lead 1 day

    5. 5

      Monthly check

      Stale and test pages.

      SEO lead monthly

    6. 6

      Owner rules

      Who can publish to the sitemap.

      Web & Digital Experience lead 1 week

    First result
    2 weeks
    Cost
    $0
    Owner
    SEO lead

    Smallest test

    Remove the test page today.

    Why it works

    Remove /no-follow/ and test URLs from the sitemap and add noindex to them, then run a monthly check of the 16,300 URLs for stale dates, test pages and redirects.

    A clean sitemap focuses crawling on pages that sell, and stops odd pages appearing in search and AI answers.

    Risks and how to handle them

    • Removing a needed page

      Check traffic before removal.

    Evidence

    • Your websiteX4 page: the meta description still says "Join us on March 17-19, 2026 in Seattle, Washington"; the page offers on-demand video and lists speakers including the President of the Las Vegas Raiders and the CEO of Stanford Health. The sitemap also lists 29 URLs under /no-follow/, including a speaker page named "test".Source
    • Your websiteSitemap (16,300 URLs, read October 21, 2026): 1,503 articles, 401 events, 162 marketplace listings, 144 customer stories, 98 watch-demo pages and 30 product tours. The only "vs" pages are concept articles such as "csat-vs-nps" and "survey-vs-questionnaire"; there is no page comparing Qualtrics with another vendor, and the only review-site page is an Australian one (/en-au/g2-crowd/, "Customers rate Qualtrics #1", with a Sydney phone number).Source
  • 21

    Qualtrics is hiring four sellers in Germany and a Portuguese-speaking SDR, but the German site has no customer stories at all and the Brazilian site has four, against 36 in Japanese. Sellers in those markets are sending buyers to English proof.

    Medium impactMedium effort First result in 1 quarter Localization lead

    First action

    List DACH and Brazil customers willing to be named.

    How to measure it

    Meetings booked in DACH and Brazil

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Find customers

      Local references.

      Regional Field Marketing 2 weeks

    2. 2

      Translate ten

      Most-used stories.

      Localization lead 1 month

    3. 3

      Interview two each

      Local stories.

      Product Marketing 1 month

    4. 4

      Publish

      Local proof blocks.

      Web & Digital Experience lead 2 weeks

    5. 5

      Enable sellers

      Links and talk tracks.

      GTM Enablement Program Manager 1 week

    6. 6

      Measure

      Meetings by market.

      Data Analyst, GTM Analytics monthly

    First result
    1 quarter
    Cost
    Translation costs
    Owner
    Localization lead

    Smallest test

    Translate three stories into German.

    Why it works

    Translate the ten most-used customer stories into German and Portuguese, interview two local customers in each market, and add a local proof block to the de and pt-br home and industry pages. Give the sellers the links for outreach.

    Buyers in Germany and Brazil weigh local references heavily, and stories are cheaper than any campaign.

    Risks and how to handle them

    • Customers decline to be named

      Use anonymized results by industry.

    Evidence

    • Your websiteLocales: 13 language and region versions (including de, es, fr, ja, ko and pt-br). /pricing/ declares 14 hreflang alternates, but the homepage and /de/ declare none. Customer stories by locale in the sitemap: 36 in Japanese, 6 in Spanish, 4 in Brazilian Portuguese, 2 in Korean and none in German.Source
    • HiringSales Development Representatives in Dallas and Mexico City, including a Portuguese-speaking SDR (posted October 5, 2026), each making "50+ calls" and sending "50+ personalized emails per day" and working "with our Marketing team to execute on personalized account-based campaigns". Enterprise and new-logo sellers are open in Munich and Germany (four roles), Milan, Seoul, Singapore and Tokyo.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
ProgrammableDigital

Show it, don't just describe it

These ideas need something to show: a demo, a video, an animation, graphics or a deck. Digital turns screenshots or the site into all of them, in the company's own brand.

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Qualtrics did not commission, review or endorse it, and Programmable is not affiliated with Qualtrics. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Qualtrics runs its business.

Something wrong, or do you represent Qualtrics? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Comparison pages, short demo form, pricing estimator, homepage responsiveness, hreflang and the X4 page; clean the sitemap.

  2. Days 31 to 6011 ideas

    Press Ganey bridge, provider account packs, committee media, proof track, event follow-up, sports, partner funding, free-account routing and vertical nurtures; synthetic ad tests and local proof.

  3. Days 61 to 903 ideas

    Commit to the video shows, the interactive benchmark and public reference architectures.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value depth and rigor of research and survey tools. The most cited problem: opaque, quote-only pricing.

  • One platform across customer, employee and market research
  • Complex setup for large programs
  • In their words: “experience gap”

Market

Competitive landscape

4 competitors compared: Medallia, SurveyMonkey, Sprinklr and Culture Amp.

  • Gap to exploit: Transparent starting prices for enterprise XM
  • Medallia: Less known for research and synthetic audiences
  • SurveyMonkey: Lighter enterprise programs

Hiring signals

Qualtrics is hiring for demand capture and conversion: a principal analyst for review sites, comparison platforms and AI discovery with CRO on forms (ideas 1, 2, 3), a web UX designer for conversion across thousands of…

  • Principal Analyst, Demand Generation - Direct Response & Partner Media: Review sites, comparison platforms and AI discovery. Ideas 1, 2, 3.
  • Principal Analyst, Demand Generation - Paid Social & Programmatic: Media for the whole buying committee. Ideas 9, 19.
  • Senior Analyst, Demand Generation - Paid Social: Suppression of active opportunities. Idea 10.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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