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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 9
  • Big bets · 3
  • Wildcards · 3
  • How we can help
Generated Oct 22, 2026
  1. Programmable
  2. Playbooks
  3. SoFi
SoFi logo

growth playbook · Oct 22, 2026

sofi.com (opens in a new tab)

SoFi growth playbook

Diagnosis

SoFi is growing fast (15.8 million members, up 35%; 2.2 million products added in Q2 2026) and its hiring points to the next push: the Smart Card, deposits and direct deposits, SoFi Plus placements, affiliates across Banking and Lending, direct mail for cards, partnerships and SoFi at Work.

The gaps are in the funnel around the newest products: the Smart Card has no comparison pages while the cash-back card has eight, the homepage fails Core Web Vitals, and recent launches are missing from the newsroom.

This playbook gives the Smart Card comparison pages, a first-90-days journey, an affiliate kit and matched direct-mail pages first, then works on dormant deposits, Plus placements, Coach, partners and a graduation path.

Growth Score

8/10

Biggest Opportunity

Make the Smart Card the default first card for people building credit, using the content, comparison template, Coach and partner channels SoFi already has.

Biggest Risk

Large banks and fintechs compete for the same members and deposits, and fast growth in a regulated product needs compliance capacity to keep up with marketing tests.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Give the Smart Card the comparison pages the cash-back card already has

    Brief the first page (Smart Card vs Capital One Platinum Secured) using the existing comparison template.

    High impact First result in 1 month
  2. 2

    Get the homepage under 2.5 seconds for real visitors

    Fix the banner height and preload the hero image.

    High impact First result in 1 month
  3. 3

    A personal URL and matching landing page for every direct mail test cell

    Set up URLs for next month's cells.

    High impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 8 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 1Big bets · 10Fill-ins · 5Reconsider · 5
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    SoFi has eight "SoFi credit card vs" pages, all for the cash-back card against Amex, Citi, Chase, Wells Fargo and others, and 16 "vs SoFi Coach" pages. The Smart Card, the secured card the new lifecycle hire is meant to grow from opens to spend, has a single page and no comparison at all, while the /learn library already ranks a dozen secured-card guides. People choosing their first or rebuilding card search "secured card vs" before they apply, and today SoFi only answers that question in general terms.

    High impactMedium effort First result in 1 month Senior Lifecycle Marketing Ma…

    First action

    Brief the first page (Smart Card vs Capital One Platinum Secured) using the existing comparison template.

    How to measure it

    Smart Card applications from comparison and guide pages

    Now
    –
    Target
    +25%
    By
    90 days

    Steps

    1. 1

      Pick rivals

      Two secured cards, a debit card, a credit-builder loan.

      Senior Lifecycle Marketing Manager, Smart Card 1 day

    2. 2

      Check facts

      Each rival's current terms from its own page.

      SEO and content lead 2 days

    3. 3

      Write pages

      Same template as the cash-back comparisons.

      SEO and content lead 1 week

    4. 4

      Compliance review

      Charge-card wording, rewards and credit claims.

      Marketing Compliance 1 week

    5. 5

      Link the guides

      Each secured-card guide to its matching page.

      SEO and content lead 2 days

    6. 6

      Measure

      Applications and approvals by page.

      Marketing Data Science monthly

    First result
    1 month
    Cost
    Content and review time
    Owner
    Senior Lifecycle Marketing Manager, Smart Card

    Smallest test

    Publish one comparison and track applications for 30 days.

    Why it works

    Publish four Smart Card comparisons in the same template: vs Capital One Platinum Secured, vs Discover it Secured, vs a debit card, and vs a credit-builder loan. Compare deposit needed, credit limit, credit check, interest, rewards (5% at grocery stores), fees and the path to an unsecured card, and state clearly that the Smart Card is a charge card paid in full each month. Link each from the matching secured-card guides and from /smart-card/, and send the traffic into the no-hard-pull application.

    Comparison searches are the highest-intent searches for a card, the template and compliance process already exist, and the secured-card guides give every page a ready audience.

    Ready to use

    ChecklistSmart Card comparison launch list

    [ ] Smart Card vs Capital One Platinum Secured
    [ ] Smart Card vs Discover it Secured
    [ ] Smart Card vs a debit card
    [ ] Smart Card vs a credit-builder loan
    [ ] Charge card explained in row one
    [ ] Linked from the 13 secured-card guides
    [ ] Dated tables, quarterly recheck
    [ ] Application tracking by page

    Risks and how to handle them

    • Charge card vs credit card confusion

      Explain the difference in the first table row.

    • Rival terms change

      Date every table and recheck quarterly.

    Evidence

    • Your websiteSitemaps (checked October 21, 2026): eight "SoFi credit card vs" pages, each pairing the cash-back card with a rival (Amex, Citi Double Cash, Wells Fargo Active Cash, Venmo, Chase Freedom Unlimited, Bank of America, Fidelity, Capital One Quicksilver); 16 "vs SoFi Coach" pages (YNAB, Monarch, Credit Karma and others) and SoFi Plus pages including "sofi-plus-vs-robinhood-gold-subscription". The Smart Card has /smart-card/ and no comparison page.Source
    • Your websiteThe /learn sitemap (5,379 URLs) includes at least 13 secured-card guides, among them "what-is-a-secured-credit-card", "do-secured-credit-cards-build-credit", "how-secured-credit-cards-help-build-credit-for-immigrants", "student-credit-cards-vs-secured-credit-cards", "credit-builder-loan-vs-secured-credit-card" and "transitioning-from-secured-to-unsecured-credit-card", plus dozens of "does X build credit" articles.Source
    • HiringSenior Lifecycle Marketing Manager, Smart Card (posted October 1, 2026): build lifecycle strategies "to drive card account opens, funding, card activation and ongoing spend", run email, push, in-app and SMS campaigns for "spend, rewards redemption and upsell", and "Design and deploy educational content strategies to help members build their credit profile through responsible use of their secured Smart Card".Source
    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
    • Competitor researchRivals' own pages: Capital One Platinum Secured, "Start building and improving your credit"; Discover it Secured, cash back "with an unlimited cashback match"; Robinhood Gold, "Only $5/month" for "leading rates & financial perks".Source
  • 02

    Real Chrome visitors wait 3.0 seconds for the homepage's main content, so it fails Core Web Vitals; the phone lab test takes 12.9 seconds with 11.7 seconds of main-thread work, 12 third-party services, and React, jQuery and Preact on one page. The largest layout shift is the rotating headline banner.

    High impactMedium effort First result in 1 month Web engineering lead

    First action

    Fix the banner height and preload the hero image.

    How to measure it

    75th percentile LCP

    Now
    –
    Target
    Under 2.5 s
    By
    60 days

    Steps

    1. 1

      Audit

      Scripts by cost.

      Web engineering lead 1 week

    2. 2

      Hero

      Preload and size.

      Web engineering lead 1 day

    3. 3

      Banner

      Fixed height.

      Web engineering lead 1 day

    4. 4

      Defer

      Non-critical third parties.

      Web engineering lead 2 weeks

    5. 5

      One library

      Remove the duplicate.

      Web engineering lead 1 month

    6. 6

      Budget

      Checks in CI.

      Web engineering lead ongoing

    First result
    1 month
    Cost
    Engineering time
    Owner
    Web engineering lead

    Smallest test

    Fix the banner and hero this week and compare field data in 28 days.

    Why it works

    Preload and size the hero image, give the headline banner a fixed height, defer testing, analytics and accessibility scripts until after first paint, drop the duplicate library, and set a performance budget per release.

    The homepage is where paid, brand and sponsorship traffic lands; each second matters for sign-up rates.

    Risks and how to handle them

    • Tracking gaps

      Test deferred scripts with analytics.

    Evidence

    • PageSpeed testGoogle PageSpeed for the homepage (October 21, 2026). Real Chrome visitors fail Core Web Vitals on load: main content appears in 3.0 s at the 75th percentile (good is 2.5 s); taps respond in 164 ms and layout shift is 0.07. The mobile lab test scores 56/100 (desktop 75): Largest Contentful Paint 12.9 s, 11.7 s of main-thread work, 135 requests from 12 third-party services, about 0.9 MB of unused JavaScript, React 16.12, jQuery and Preact on one page, and the biggest layout shift comes from the rotating headline banner (a Smart Card sweepstakes).Source
  • 03

    The new direct mail manager runs monthly tests with creative variations and checks URLs and personalization before each drop. The response is only as good as the page the mail sends people to.

    High impactLow effort First result in 1 month Direct Mail Marketing Manager

    First action

    Set up URLs for next month's cells.

    How to measure it

    Response rate per piece

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      URL plan

      One per cell.

      Direct Mail Marketing Manager, Credit Card 2 days

    2. 2

      Templates

      Matching pages.

      Web engineering lead 1 week

    3. 3

      QR codes

      On every piece.

      Direct Mail Marketing Manager, Credit Card 1 day

    4. 4

      Compliance

      Pages and pieces together.

      Marketing Compliance 1 week

    5. 5

      Read

      Response by cell.

      Marketing Data Science monthly

    6. 6

      Iterate

      Next month's tests.

      Direct Mail Marketing Manager, Credit Card monthly

    First result
    1 month
    Cost
    Print and page build
    Owner
    Direct Mail Marketing Manager, Credit Card

    Smallest test

    Add QR and URL to one test cell.

    Why it works

    Give each test cell its own short URL and QR code that opens a landing page with the same headline, offer and image as the mailer, and the application prefilled where allowed. Read results by cell from URL, not only by match-back.

    Message match lifts response, and per-cell URLs make the monthly test readable in days.

    Risks and how to handle them

    • URL typos

      Check every URL in proof.

    Evidence

    • HiringDirect Mail Marketing Manager, Credit Card (one-year contract, posted September 25, 2026): runs "monthly direct mail tests and creative variations", personalization and the campaign matrix with Marketing Data Science, and manages quality control across "messaging, data, personalization, offers, URLs, disclosures"; also leads the compliance and legal review of mail pieces.Source
    • Earnings releaseQ2 2026 results (July 29, 2026): 15.8 million members, up 35%; 24.4 million products, a record 2.2 million added; products per member 1.54; "51% of new products opened by existing SoFi members"; more than 200,000 paid SoFi Plus subscribers, and "25% added another product after adding SoFi Plus"; total deposits $45.5 billion; Credit Card products 509,825, which now includes Smart Card ("our recently launched secured card"); SoFi Coach "nearly half-a-million conversations"; unaided brand awareness 10.4%.Source
  • 04

    The lifecycle role is measured on opens, funding, activation and spend, and the card's credit limit depends on the member's Checking and Savings balance. The weak points are a new card with no balance behind it and a card that never reaches the first grocery purchase.

    High impactMedium effort First result in 1 quarter Senior Lifecycle Marketing Ma…

    First action

    Pull the share of new cards with no purchase after 30 days.

    How to measure it

    90-day active rate

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Each milestone today.

      Marketing Data Science 1 week

    2. 2

      Write messages

      Four milestones.

      Senior Lifecycle Marketing Manager, Smart Card 1 week

    3. 3

      Compliance

      Credit-building wording.

      Marketing Compliance 1 week

    4. 4

      Build

      Journeys and triggers.

      Lifecycle Marketing Tech Ops 2 weeks

    5. 5

      Holdout

      Control group.

      Marketing Data Science 1 day

    6. 6

      Read

      Lift by milestone.

      Marketing Data Science monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Lifecycle Marketing Manager, Smart Card

    Smallest test

    Run the first-purchase message to one cohort.

    Why it works

    Map the four milestones and trigger email, push, in-app and SMS for each: move money in, add the card to a wallet, use it for groceries (show the 5% earned), and pay in full on time (with what that means for credit). Hold out a control group.

    Early habits set lifetime spend, and the first on-time payment is the promise people signed up for.

    Risks and how to handle them

    • Over-messaging

      Cap messages per week.

    Evidence

    • HiringSenior Lifecycle Marketing Manager, Smart Card (posted October 1, 2026): build lifecycle strategies "to drive card account opens, funding, card activation and ongoing spend", run email, push, in-app and SMS campaigns for "spend, rewards redemption and upsell", and "Design and deploy educational content strategies to help members build their credit profile through responsible use of their secured Smart Card".Source
    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
    • Earnings releaseQ2 2026 results (July 29, 2026): 15.8 million members, up 35%; 24.4 million products, a record 2.2 million added; products per member 1.54; "51% of new products opened by existing SoFi members"; more than 200,000 paid SoFi Plus subscribers, and "25% added another product after adding SoFi Plus"; total deposits $45.5 billion; Credit Card products 509,825, which now includes Smart Card ("our recently launched secured card"); SoFi Coach "nearly half-a-million conversations"; unaided brand awareness 10.4%.Source
  • 05

    The new Banking affiliate lead owns Smart Card among other products. Card publishers need approved claims, rates and images before they can feature a new card.

    Medium impactLow effort First result in 1 month Senior Affiliates Manager

    First action

    List the ten publishers with secured-card reviews.

    How to measure it

    Affiliate-sourced applications

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      Write claims

      Approved wording.

      Senior Affiliates Manager 1 week

    2. 2

      Compliance

      Review.

      Marketing Compliance 1 week

    3. 3

      Assets

      Images and tables.

      Art Director, Generative AI 1 week

    4. 4

      Brief

      Ten publishers.

      Senior Affiliates Manager 2 weeks

    5. 5

      Bounty

      Launch offer.

      Senior Director, Affiliates 1 week

    6. 6

      Track

      Applications by partner.

      Senior Affiliates Manager weekly

    First result
    1 month
    Cost
    Affiliate bounties
    Owner
    Senior Affiliates Manager

    Smallest test

    Brief three publishers first.

    Why it works

    Build a kit: approved one-line description, rewards claim wording, the no-hard-pull message, eligibility, images and comparison table rows. Brief the top ten credit-building publishers and offer a launch bounty.

    A clean kit speeds approvals and placements in the reviews people read before they apply.

    Risks and how to handle them

    • Outdated claims

      Send updates when terms change.

    Evidence

    • HiringAffiliate hiring: a Senior Director, Affiliates (posted October 2, 2026) for the Lending and Banking verticals (personal, student and home loans, credit card, deposits, brokerage and crypto), reporting to the VP of Affiliate & Referral Marketing, with "a large business development component" including Big Business Banking, SMB Lending and SoFi Stablecoin; and a Senior Affiliates Manager (posted October 9) leading the Banking vertical "across our Checking & Savings, Smart Card, Invest, and Crypto products".Source
    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
    • Your websiteThe /learn sitemap (5,379 URLs) includes at least 13 secured-card guides, among them "what-is-a-secured-credit-card", "do-secured-credit-cards-build-credit", "how-secured-credit-cards-help-build-credit-for-immigrants", "student-credit-cards-vs-secured-credit-cards", "credit-builder-loan-vs-secured-credit-card" and "transitioning-from-secured-to-unsecured-credit-card", plus dozens of "does X build credit" articles.Source
  • 06

    The Smart Card, the SoFi Plus relaunch and Composer were all announced, but none appears in the sofi.com newsroom sitemap; the newsroom's newest earnings release is from January 2025, while recent posts cover a creator lab and a scam warning.

    Medium impactLow effort First result in 1 month SEO and content lead

    First action

    Post the Smart Card release in the newsroom.

    How to measure it

    Referring domains to /smart-card/

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      List launches

      Last 12 months.

      SEO and content lead 1 day

    2. 2

      Post

      Each one.

      Communications 1 week

    3. 3

      Link

      To product pages.

      SEO and content lead 1 day

    4. 4

      Process

      Every future release.

      Communications ongoing

    5. 5

      Pitch

      Personal finance press.

      Communications 1 month

    6. 6

      Measure

      Links.

      SEO and content lead quarterly

    First result
    1 month
    Cost
    $0
    Owner
    SEO and content lead

    Smallest test

    Post one release this week.

    Why it works

    Add a newsroom post for each launch in the last year with the product link, and keep earnings and product releases flowing to the newsroom from now on.

    Journalists, partners and AI assistants look in the newsroom; launches there earn coverage and links to product pages.

    Risks and how to handle them

    • Duplicate content

      Use one canonical source.

    Evidence

    • Your websiteThe newsroom sitemap (337 URLs) has no Smart Card, SoFi Plus relaunch or Composer post, and its newest earnings release is for Q4 2024 (January 2025); recent posts are the Notre Dame Creator Lab (October 16, 2026), a scam warning, Big Business Banking (April 2, 2026), a J.D. Power DIY investor ranking and the Mastercard SoFiUSD partnership. The Smart Card release lives on the investor site.Source
    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
    • Earnings releaseThe Q2 2026 release also reports $14.8 billion in loan originations, the launch of small business loans and Composer by SoFi (an AI investing platform), Big Business Banking transactions on the SoFi Exchange Network through SoFiUSD, and brand moments including CMA Fest, FIFA World Cup matches at SoFi Stadium and a Notre Dame Athletics partnership; interchange revenue was up 55% on "$28 billion in total annualized spend" across SoFi Money and Credit Card.Source

This quarter 9

The core plays for the next three months.

  • 07

    The Checking & Savings PMM is asked to bring dormant accounts back to life and grow direct deposits, and Checking and Savings is SoFi's largest driver of member growth.

    High impactMedium effort First result in 1 quarter Product Marketing Manager

    First action

    Size the dormant base by segment.

    How to measure it

    Dormant accounts reactivated with direct deposit

    Now
    –
    Target
    5%
    By
    2 quarters

    Steps

    1. 1

      Segment

      Three reasons.

      Marketing Data Science 2 weeks

    2. 2

      Offers

      Ladder by segment.

      Product Marketing Manager, Checking & Savings 1 week

    3. 3

      Compliance

      Offer terms.

      Marketing Compliance 1 week

    4. 4

      Launch

      Email, push, in-app.

      Lifecycle Marketing 2 weeks

    5. 5

      Read

      Incrementality.

      Marketing Data Science monthly

    6. 6

      Scale

      Best offer.

      Product Marketing Manager, Checking & Savings 1 quarter

    First result
    1 quarter
    Cost
    Offer costs
    Owner
    Product Marketing Manager, Checking & Savings

    Smallest test

    Test one offer on one segment.

    Why it works

    Segment dormant accounts by why they stopped (never funded, lost direct deposit, moved balance) and test a ladder: a reminder of the APY, a small bonus for a partial direct deposit, and a larger one for full payroll. Measure 90-day balances, not just reactivation.

    Different reasons need different offers, and balance retention shows real value.

    Risks and how to handle them

    • Bonus hunters

      Require 90-day balances for the bonus.

    Evidence

    • HiringProduct Marketing Manager, Checking & Savings (posted September 25, 2026): Checking and Savings is "the foundation of our deposits business and our largest driver of member growth"; the role focuses on existing members, with core KPIs on "deposits and direct deposits", "bringing dormant accounts back to life", and owns "the promotions, sweepstakes, and offers" plus "product-led experiments: in-product prompts, feature surfacing".Source
    • Earnings releaseQ2 2026 results (July 29, 2026): 15.8 million members, up 35%; 24.4 million products, a record 2.2 million added; products per member 1.54; "51% of new products opened by existing SoFi members"; more than 200,000 paid SoFi Plus subscribers, and "25% added another product after adding SoFi Plus"; total deposits $45.5 billion; Credit Card products 509,825, which now includes Smart Card ("our recently launched secured card"); SoFi Coach "nearly half-a-million conversations"; unaided brand awareness 10.4%.Source
  • 08

    SoFi has more than 200,000 paid Plus subscribers and says 25% of existing members who joined Plus added another product. The new acquisition lead owns in-product placements and impression coverage.

    High impactMedium effort First result in 1 quarter Senior Manager

    First action

    Model Plus value for members at those three moments.

    How to measure it

    Plus sign-ups per 1,000 impressions

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Find moments

      Funnel analysis.

      Senior Manager, SoFi Plus Member Acquisition 2 weeks

    2. 2

      Value estimate

      Per member.

      Marketing Data Science 2 weeks

    3. 3

      Design

      Placements.

      Product Design 2 weeks

    4. 4

      Test

      Against current.

      Senior Manager, SoFi Plus Member Acquisition 1 month

    5. 5

      Read

      Conversion and churn.

      Marketing Data Science monthly

    6. 6

      Roll out

      Winners.

      Senior Manager, SoFi Plus Member Acquisition 1 quarter

    First result
    1 quarter
    Cost
    Product time
    Owner
    Senior Manager, SoFi Plus Member Acquisition

    Smallest test

    Test one placement at direct deposit setup.

    Why it works

    Find the moments where Plus pays back fastest (setting up direct deposit, a large savings balance, opening a Smart Card) and place a personal value estimate there. Test against the current placements.

    A relevant moment and a personal number beat generic banners.

    Risks and how to handle them

    • Overpromised value

      Show the method.

    Evidence

    • HiringSenior Manager, SoFi Plus Member Acquisition: "identifying high-leverage in-product placements", owning "impression coverage", funnel drop-offs and "the overall placement and funnel optimization strategy" for SoFi Plus across the member experience, and building business cases for other business units to integrate Plus.Source
    • Earnings releaseQ2 2026 results (July 29, 2026): 15.8 million members, up 35%; 24.4 million products, a record 2.2 million added; products per member 1.54; "51% of new products opened by existing SoFi members"; more than 200,000 paid SoFi Plus subscribers, and "25% added another product after adding SoFi Plus"; total deposits $45.5 billion; Credit Card products 509,825, which now includes Smart Card ("our recently launched secured card"); SoFi Coach "nearly half-a-million conversations"; unaided brand awareness 10.4%.Source
    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
  • 09

    SoFi at Work serves employers, associations and distribution partners, and its new Partnership Success Manager owns employee activation. Many employees need credit help, and the Smart Card is built for it.

    Medium impactMedium effort First result in 2 quarters Partnership Success Manager

    First action

    Pilot with three partner employers.

    How to measure it

    Sign-ups per session

    Now
    –
    Target
    40
    By
    2 quarters

    Steps

    1. 1

      Content

      Session and email.

      Partnership Success Manager, At Work 2 weeks

    2. 2

      Compliance

      Review.

      Marketing Compliance 1 week

    3. 3

      Pilot

      Three employers.

      Partnership Success Manager, At Work 1 month

    4. 4

      Codes

      Tracking.

      Marketing Data Science 1 week

    5. 5

      Scale

      All partners.

      Partnership Success Manager, At Work 1 quarter

    6. 6

      Report

      To employers.

      Partnership Success Manager, At Work quarterly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Partnership Success Manager, At Work

    Smallest test

    Run one session.

    Why it works

    Offer partner employers a 30-minute credit-building session and a follow-up email with the guides and the Smart Card, tracked by employer code.

    Employers want benefits that get used; SoFi gets trusted, low-cost reach.

    Risks and how to handle them

    • Employers wary of selling

      Keep the session educational.

    Evidence

    • HiringPartnerships: a Strategic Partnerships Manager (posted September 24, 2026) on a team that "is small and continues to build its structure", sourcing "strategic, commercial, technology, and marketing partnerships"; and a Partnership Success Manager, SoFi at Work, for "employers, associations, and distribution partners", owning "employee activation and engagement". SoFi is also hiring an Art Director, Generative AI (contract) and a Head of Enterprise Applied AI.Source
    • Your websiteReferral and workplace pages in the sitemap: /referral-program/, /offers/bank-referral/ and /offers/invest-referral/; SoFi at Work pages such as /sofi-at-work/association-support/, /sofi-at-work-veterans/ and /sofi-at-work-first-time-homebuying/; 50 state "small-business-loans" pages and research such as /research/state-of-small-business-2026/.Source
    • Your websiteThe /learn sitemap (5,379 URLs) includes at least 13 secured-card guides, among them "what-is-a-secured-credit-card", "do-secured-credit-cards-build-credit", "how-secured-credit-cards-help-build-credit-for-immigrants", "student-credit-cards-vs-secured-credit-cards", "credit-builder-loan-vs-secured-credit-card" and "transitioning-from-secured-to-unsecured-credit-card", plus dozens of "does X build credit" articles.Source
  • 10

    The Smart Card leads on 5% unlimited cash back at grocery stores, and the strategic partnerships team is building its pipeline. A grocery or grocery delivery partner can put the card in front of shoppers at the moment the reward matters.

    High impactHigh effort First result in 2 quarters Strategic Partnerships Manager

    First action

    List five partner candidates.

    How to measure it

    Partner accounts

    Now
    –
    Target
    20,000
    By
    2 quarters

    Steps

    1. 1

      List

      Five candidates.

      Strategic Partnerships Manager 2 weeks

    2. 2

      Case

      Value for each side.

      Strategic Partnerships Manager 2 weeks

    3. 3

      Negotiate

      Terms.

      Strategic Partnerships Manager 1 quarter

    4. 4

      Compliance

      Joint offer.

      Marketing Compliance 1 month

    5. 5

      Launch

      Placements.

      Strategic Partnerships Manager 1 month

    6. 6

      Measure

      Accounts and spend.

      Marketing Data Science monthly

    First result
    2 quarters
    Cost
    Co-marketing budget
    Owner
    Strategic Partnerships Manager

    Smallest test

    Pitch one delivery service.

    Why it works

    Approach grocery delivery services and regional chains for co-marketing: in-app placements, receipts, a joint launch offer, and data sharing on results within the rules.

    The reward and the partner's audience match exactly.

    Risks and how to handle them

    • Partner exclusivity

      Start regional.

    Evidence

    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
    • HiringPartnerships: a Strategic Partnerships Manager (posted September 24, 2026) on a team that "is small and continues to build its structure", sourcing "strategic, commercial, technology, and marketing partnerships"; and a Partnership Success Manager, SoFi at Work, for "employers, associations, and distribution partners", owning "employee activation and engagement". SoFi is also hiring an Art Director, Generative AI (contract) and a Head of Enterprise Applied AI.Source
  • 11

    SoFi is hiring an Art Director for generative AI while direct mail and lifecycle teams run monthly tests. More variants are only useful if compliance can approve them fast.

    Medium impactMedium effort First result in 1 quarter Art Director

    First action

    Approve a claim library for the Smart Card.

    How to measure it

    Variants per month

    Now
    –
    Target
    2x
    By
    2 quarters

    Steps

    1. 1

      Claim library

      Approved wording.

      Marketing Compliance 1 month

    2. 2

      Templates

      Brand rules.

      Art Director, Generative AI 2 weeks

    3. 3

      Generate

      Variants.

      Art Director, Generative AI monthly

    4. 4

      Review

      Batched.

      Marketing Compliance monthly

    5. 5

      Test

      Mail and lifecycle.

      Direct Mail Marketing Manager, Credit Card monthly

    6. 6

      Learn

      Winning themes.

      Marketing Data Science monthly

    First result
    1 quarter
    Cost
    Tool costs
    Owner
    Art Director, Generative AI

    Smallest test

    Generate ten variants for one mail test.

    Why it works

    Build a library of approved claims and disclosures, generate image and headline variants within it, and send compliance batches with the differences highlighted.

    More tested ideas per month without a longer review queue.

    Risks and how to handle them

    • Off-brand images

      Art director approves each.

    Evidence

    • HiringPartnerships: a Strategic Partnerships Manager (posted September 24, 2026) on a team that "is small and continues to build its structure", sourcing "strategic, commercial, technology, and marketing partnerships"; and a Partnership Success Manager, SoFi at Work, for "employers, associations, and distribution partners", owning "employee activation and engagement". SoFi is also hiring an Art Director, Generative AI (contract) and a Head of Enterprise Applied AI.Source
    • HiringDirect Mail Marketing Manager, Credit Card (one-year contract, posted September 25, 2026): runs "monthly direct mail tests and creative variations", personalization and the campaign matrix with Marketing Data Science, and manages quality control across "messaging, data, personalization, offers, URLs, disclosures"; also leads the compliance and legal review of mail pieces.Source
    • HiringSenior Lifecycle Marketing Manager, Smart Card (posted October 1, 2026): build lifecycle strategies "to drive card account opens, funding, card activation and ongoing spend", run email, push, in-app and SMS campaigns for "spend, rewards redemption and upsell", and "Design and deploy educational content strategies to help members build their credit profile through responsible use of their secured Smart Card".Source
  • 12

    SoFi Coach has had nearly half a million conversations and has 16 comparison pages of its own. Credit building is one of the most common money questions.

    High impactMedium effort First result in 1 quarter SoFi Coach product lead

    First action

    Review Coach conversations about credit.

    How to measure it

    Applications started in Coach

    Now
    –
    Target
    5,000 a quarter
    By
    2 quarters

    Steps

    1. 1

      Review

      Credit questions.

      Marketing Data Science 2 weeks

    2. 2

      Design

      Flow.

      SoFi Coach product lead 1 month

    3. 3

      Compliance

      Advice rules.

      Marketing Compliance 1 month

    4. 4

      Build

      Offer step.

      SoFi Coach product lead 1 month

    5. 5

      Launch

      Eligible members.

      SoFi Coach product lead 2 weeks

    6. 6

      Measure

      Applications.

      Marketing Data Science monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    SoFi Coach product lead

    Smallest test

    Add a link to the Smart Card page in credit answers.

    Why it works

    Give Coach a credit-building flow: explain options, show the member's position, and offer the Smart Card where eligible, with clear terms. Measure applications that start in Coach.

    Advice at the moment of the question converts better than ads.

    Risks and how to handle them

    • Seen as pushy

      Show other options too.

    Evidence

    • Earnings releaseQ2 2026 results (July 29, 2026): 15.8 million members, up 35%; 24.4 million products, a record 2.2 million added; products per member 1.54; "51% of new products opened by existing SoFi members"; more than 200,000 paid SoFi Plus subscribers, and "25% added another product after adding SoFi Plus"; total deposits $45.5 billion; Credit Card products 509,825, which now includes Smart Card ("our recently launched secured card"); SoFi Coach "nearly half-a-million conversations"; unaided brand awareness 10.4%.Source
    • Your websiteSitemaps (checked October 21, 2026): eight "SoFi credit card vs" pages, each pairing the cash-back card with a rival (Amex, Citi Double Cash, Wells Fargo Active Cash, Venmo, Chase Freedom Unlimited, Bank of America, Fidelity, Capital One Quicksilver); 16 "vs SoFi Coach" pages (YNAB, Monarch, Credit Karma and others) and SoFi Plus pages including "sofi-plus-vs-robinhood-gold-subscription". The Smart Card has /smart-card/ and no comparison page.Source
    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
  • 13

    SoFi already runs bank and invest referral offers, and the affiliate and referral team is growing. The best moment to ask is when a member sees cash back from groceries.

    Medium impactLow effort First result in 1 quarter Referral marketing lead

    First action

    Add the prompt to the first-reward message.

    How to measure it

    Referral share of new cards

    Now
    –
    Target
    10%
    By
    2 quarters

    Steps

    1. 1

      Moment

      First reward.

      Referral marketing lead 1 week

    2. 2

      Message

      Savings so far.

      Senior Lifecycle Marketing Manager, Smart Card 1 week

    3. 3

      Terms

      Funded card.

      Marketing Compliance 1 week

    4. 4

      Build

      In-app prompt.

      Lifecycle Marketing Tech Ops 2 weeks

    5. 5

      Launch

      All new cards.

      Referral marketing lead 1 day

    6. 6

      Measure

      Referrals.

      Marketing Data Science monthly

    First result
    1 quarter
    Cost
    Referral rewards
    Owner
    Referral marketing lead

    Smallest test

    Test with one cohort.

    Why it works

    Trigger a referral prompt with the member's grocery savings so far, and pay the reward when the friend's card is funded.

    A concrete benefit is easy to share.

    Risks and how to handle them

    • Fraud

      Pay on funded accounts only.

    Evidence

    • Your websiteReferral and workplace pages in the sitemap: /referral-program/, /offers/bank-referral/ and /offers/invest-referral/; SoFi at Work pages such as /sofi-at-work/association-support/, /sofi-at-work-veterans/ and /sofi-at-work-first-time-homebuying/; 50 state "small-business-loans" pages and research such as /research/state-of-small-business-2026/.Source
    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
    • HiringAffiliate hiring: a Senior Director, Affiliates (posted October 2, 2026) for the Lending and Banking verticals (personal, student and home loans, credit card, deposits, brokerage and crypto), reporting to the VP of Affiliate & Referral Marketing, with "a large business development component" including Big Business Banking, SMB Lending and SoFi Stablecoin; and a Senior Affiliates Manager (posted October 9) leading the Banking vertical "across our Checking & Savings, Smart Card, Invest, and Crypto products".Source
  • 14

    The Senior Director of Affiliates has a business development remit across Big Business Banking and SMB Lending, and SoFi launched small business loans this year. Accountants, payroll providers and business software firms advise exactly these companies.

    Medium impactMedium effort First result in 2 quarters Senior Director

    First action

    List twenty B2B partners.

    How to measure it

    B2B referrals

    Now
    –
    Target
    300 a quarter
    By
    2 quarters

    Steps

    1. 1

      List

      Twenty partners.

      Senior Director, Affiliates 2 weeks

    2. 2

      Terms

      Fees.

      Senior Director, Affiliates 2 weeks

    3. 3

      Pages

      Co-branded.

      Web engineering lead 1 month

    4. 4

      Sign

      Ten.

      Senior Director, Affiliates 1 quarter

    5. 5

      Dashboard

      Partner view.

      Web engineering lead 1 quarter

    6. 6

      Measure

      Applications.

      Marketing Data Science monthly

    First result
    2 quarters
    Cost
    Referral fees
    Owner
    Senior Director, Affiliates

    Smallest test

    Sign one accounting firm.

    Why it works

    Recruit B2B partners with a referral fee, co-branded landing pages and a partner dashboard, starting with accountants and business software marketplaces.

    Business owners follow their advisers.

    Risks and how to handle them

    • Lead quality

      Pay on funded loans.

    Evidence

    • HiringAffiliate hiring: a Senior Director, Affiliates (posted October 2, 2026) for the Lending and Banking verticals (personal, student and home loans, credit card, deposits, brokerage and crypto), reporting to the VP of Affiliate & Referral Marketing, with "a large business development component" including Big Business Banking, SMB Lending and SoFi Stablecoin; and a Senior Affiliates Manager (posted October 9) leading the Banking vertical "across our Checking & Savings, Smart Card, Invest, and Crypto products".Source
    • Your websiteReferral and workplace pages in the sitemap: /referral-program/, /offers/bank-referral/ and /offers/invest-referral/; SoFi at Work pages such as /sofi-at-work/association-support/, /sofi-at-work-veterans/ and /sofi-at-work-first-time-homebuying/; 50 state "small-business-loans" pages and research such as /research/state-of-small-business-2026/.Source
    • Earnings releaseThe Q2 2026 release also reports $14.8 billion in loan originations, the launch of small business loans and Composer by SoFi (an AI investing platform), Big Business Banking transactions on the SoFi Exchange Network through SoFiUSD, and brand moments including CMA Fest, FIFA World Cup matches at SoFi Stadium and a Notre Dame Athletics partnership; interchange revenue was up 55% on "$28 billion in total annualized spend" across SoFi Money and Credit Card.Source
  • 15

    SoFi is the first brand on Notre Dame jerseys and launched a Creator Lab there, and its guides already compare student and secured cards. Students are the first-card audience.

    Medium impactMedium effort First result in 2 quarters Campus marketing lead

    First action

    Plan one creator video with the lab.

    How to measure it

    Student Smart Card accounts

    Now
    –
    Target
    5,000
    By
    2 quarters

    Steps

    1. 1

      Plan

      Series.

      Campus marketing lead 2 weeks

    2. 2

      Creators

      Students.

      Campus marketing lead 1 month

    3. 3

      Compliance

      Review.

      Marketing Compliance 2 weeks

    4. 4

      Publish

      Videos.

      Campus marketing lead monthly

    5. 5

      Track

      Codes.

      Marketing Data Science monthly

    6. 6

      Repeat

      Other schools.

      Campus marketing lead 1 quarter

    First result
    2 quarters
    Cost
    Creator fees
    Owner
    Campus marketing lead

    Smallest test

    Make one video.

    Why it works

    Run a campus series with student creators on building credit, with a Smart Card offer and the student-vs-secured guide, then repeat at other partner schools.

    It turns a sponsorship into accounts.

    Risks and how to handle them

    • Young users' credit risk

      The card is paid in full; teach it.

    Evidence

    • Your websiteThe newsroom sitemap (337 URLs) has no Smart Card, SoFi Plus relaunch or Composer post, and its newest earnings release is for Q4 2024 (January 2025); recent posts are the Notre Dame Creator Lab (October 16, 2026), a scam warning, Big Business Banking (April 2, 2026), a J.D. Power DIY investor ranking and the Mastercard SoFiUSD partnership. The Smart Card release lives on the investor site.Source
    • Earnings releaseThe Q2 2026 release also reports $14.8 billion in loan originations, the launch of small business loans and Composer by SoFi (an AI investing platform), Big Business Banking transactions on the SoFi Exchange Network through SoFiUSD, and brand moments including CMA Fest, FIFA World Cup matches at SoFi Stadium and a Notre Dame Athletics partnership; interchange revenue was up 55% on "$28 billion in total annualized spend" across SoFi Money and Credit Card.Source
    • Your websiteThe /learn sitemap (5,379 URLs) includes at least 13 secured-card guides, among them "what-is-a-secured-credit-card", "do-secured-credit-cards-build-credit", "how-secured-credit-cards-help-build-credit-for-immigrants", "student-credit-cards-vs-secured-credit-cards", "credit-builder-loan-vs-secured-credit-card" and "transitioning-from-secured-to-unsecured-credit-card", plus dozens of "does X build credit" articles.Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    SoFi has a guide on moving from a secured to an unsecured card, and both cards sit in its credit card line. A clear graduation path gives Smart Card members a goal.

    High impactHigh effort First result in 3 quarters Credit Card product lead

    First action

    Define graduation criteria.

    How to measure it

    Upgrades

    Now
    –
    Target
    10% at 12 months
    By
    4 quarters

    Steps

    1. 1

      Criteria

      Qualifying rules.

      Credit Card product lead 1 month

    2. 2

      Tracker

      In-app.

      Credit Card product lead 1 quarter

    3. 3

      Messages

      Milestones.

      Senior Lifecycle Marketing Manager, Smart Card 1 month

    4. 4

      Risk review

      Credit policy.

      Credit Risk 1 month

    5. 5

      Launch

      Eligible members.

      Credit Card product lead 1 month

    6. 6

      Measure

      Upgrades and losses.

      Marketing Data Science quarterly

    First result
    3 quarters
    Cost
    Product time
    Owner
    Credit Card product lead

    Smallest test

    Email eligible members about the path.

    Why it works

    Show members a progress tracker (on-time payments, credit score trend) and offer an upgrade when they qualify.

    Goals keep members engaged and move them to a higher-value product.

    Risks and how to handle them

    • Credit losses

      Strict criteria.

    Evidence

    • Your websiteThe /learn sitemap (5,379 URLs) includes at least 13 secured-card guides, among them "what-is-a-secured-credit-card", "do-secured-credit-cards-build-credit", "how-secured-credit-cards-help-build-credit-for-immigrants", "student-credit-cards-vs-secured-credit-cards", "credit-builder-loan-vs-secured-credit-card" and "transitioning-from-secured-to-unsecured-credit-card", plus dozens of "does X build credit" articles.Source
    • Earnings releaseQ2 2026 results (July 29, 2026): 15.8 million members, up 35%; 24.4 million products, a record 2.2 million added; products per member 1.54; "51% of new products opened by existing SoFi members"; more than 200,000 paid SoFi Plus subscribers, and "25% added another product after adding SoFi Plus"; total deposits $45.5 billion; Credit Card products 509,825, which now includes Smart Card ("our recently launched secured card"); SoFi Coach "nearly half-a-million conversations"; unaided brand awareness 10.4%.Source
    • HiringSenior Lifecycle Marketing Manager, Smart Card (posted October 1, 2026): build lifecycle strategies "to drive card account opens, funding, card activation and ongoing spend", run email, push, in-app and SMS campaigns for "spend, rewards redemption and upsell", and "Design and deploy educational content strategies to help members build their credit profile through responsible use of their secured Smart Card".Source
  • 17

    SoFi publishes research on small business, and has Coach conversations and card data at scale. Credit building has little recent data.

    High impactHigh effort First result in 3 quarters SEO and content lead

    First action

    Pick ten questions.

    How to measure it

    Media mentions

    Now
    –
    Target
    50
    By
    1 year

    Steps

    1. 1

      Questions

      Ten.

      SEO and content lead 2 weeks

    2. 2

      Survey

      Consumers.

      Research team 1 month

    3. 3

      Analyze

      Aggregated data.

      Marketing Data Science 2 months

    4. 4

      Privacy

      Review.

      Legal 1 month

    5. 5

      Publish

      Report.

      SEO and content lead 1 month

    6. 6

      Pitch

      Press.

      Communications 1 month

    First result
    3 quarters
    Cost
    Research costs
    Owner
    SEO and content lead

    Smallest test

    Publish one chart.

    Why it works

    Publish an annual report: how people build credit, what works, time to a good score, with survey data and aggregated results.

    Original data earns press and links to the credit guides.

    Risks and how to handle them

    • Data sensitivity

      Aggregate only.

    Evidence

    • Earnings releaseQ2 2026 results (July 29, 2026): 15.8 million members, up 35%; 24.4 million products, a record 2.2 million added; products per member 1.54; "51% of new products opened by existing SoFi members"; more than 200,000 paid SoFi Plus subscribers, and "25% added another product after adding SoFi Plus"; total deposits $45.5 billion; Credit Card products 509,825, which now includes Smart Card ("our recently launched secured card"); SoFi Coach "nearly half-a-million conversations"; unaided brand awareness 10.4%.Source
    • Your websiteReferral and workplace pages in the sitemap: /referral-program/, /offers/bank-referral/ and /offers/invest-referral/; SoFi at Work pages such as /sofi-at-work/association-support/, /sofi-at-work-veterans/ and /sofi-at-work-first-time-homebuying/; 50 state "small-business-loans" pages and research such as /research/state-of-small-business-2026/.Source
    • Your websiteThe /learn sitemap (5,379 URLs) includes at least 13 secured-card guides, among them "what-is-a-secured-credit-card", "do-secured-credit-cards-build-credit", "how-secured-credit-cards-help-build-credit-for-immigrants", "student-credit-cards-vs-secured-credit-cards", "credit-builder-loan-vs-secured-credit-card" and "transitioning-from-secured-to-unsecured-credit-card", plus dozens of "does X build credit" articles.Source
  • 18

    SoFi has a guide on secured cards for immigrants, and the Smart Card needs no hard pull. People new to the US need a bank account and credit at once.

    High impactHigh effort First result in 4 quarters Head of Banking Growth

    First action

    Check eligibility rules for newcomers.

    How to measure it

    Newcomer accounts

    Now
    –
    Target
    50,000
    By
    4 quarters

    Steps

    1. 1

      Rules

      Eligibility.

      Legal 1 month

    2. 2

      Package

      Offer.

      Head of Banking Growth 1 month

    3. 3

      Content

      Languages.

      SEO and content lead 1 quarter

    4. 4

      Partners

      Universities.

      Strategic Partnerships Manager 1 quarter

    5. 5

      Launch

      Pilot.

      Head of Banking Growth 1 month

    6. 6

      Measure

      Accounts.

      Marketing Data Science quarterly

    First result
    4 quarters
    Cost
    Program costs
    Owner
    Head of Banking Growth

    Smallest test

    Pilot with one university.

    Why it works

    Package Checking, Savings and the Smart Card for newcomers, with onboarding content in key languages and partnerships with universities and employers that sponsor visas.

    It wins long-term members early.

    Risks and how to handle them

    • Identity checks

      Clear document lists.

    Evidence

    • Your websiteThe /learn sitemap (5,379 URLs) includes at least 13 secured-card guides, among them "what-is-a-secured-credit-card", "do-secured-credit-cards-build-credit", "how-secured-credit-cards-help-build-credit-for-immigrants", "student-credit-cards-vs-secured-credit-cards", "credit-builder-loan-vs-secured-credit-card" and "transitioning-from-secured-to-unsecured-credit-card", plus dozens of "does X build credit" articles.Source
    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
    • HiringPartnerships: a Strategic Partnerships Manager (posted September 24, 2026) on a team that "is small and continues to build its structure", sourcing "strategic, commercial, technology, and marketing partnerships"; and a Partnership Success Manager, SoFi at Work, for "employers, associations, and distribution partners", owning "employee activation and engagement". SoFi is also hiring an Art Director, Generative AI (contract) and a Head of Enterprise Applied AI.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    SoFi says members could save over $600 a year with the 5% grocery reward. Each member's own number is a reason to keep using the card.

    Medium impactLow effort First result in 1 quarter Senior Lifecycle Marketing Ma…

    First action

    Agree the calculation.

    How to measure it

    Shared cards

    Now
    –
    Target
    10,000
    By
    2 quarters

    Steps

    1. 1

      Calculation

      Rewards earned.

      Marketing Data Science 1 week

    2. 2

      Design

      Card.

      Art Director, Generative AI 2 weeks

    3. 3

      Build

      In-app.

      Credit Card product lead 1 month

    4. 4

      Compliance

      Review.

      Marketing Compliance 1 week

    5. 5

      Launch

      Monthly.

      Senior Lifecycle Marketing Manager, Smart Card monthly

    6. 6

      Measure

      Shares.

      Marketing Data Science monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    Senior Lifecycle Marketing Manager, Smart Card

    Smallest test

    Email members their number.

    Why it works

    Show each Smart Card member their monthly and yearly grocery cash back, with a shareable image and a referral link.

    A running total reminds members of the value and spreads the word.

    Risks and how to handle them

    • Privacy

      Opt-in sharing.

    Evidence

    • Smart Card launchSoFi's December 10, 2025 release: the Smart Card is "a charge card issued by SoFi Bank, N.A. ... secured by your SoFi Checking and Savings account", with "5% unlimited cash back rewards at grocery stores" ("members could save over $600 annually"), a "dynamic credit limit based on a member's Checking and Savings account balances", "Opportunities to grow credit scores responsibly with on-time payments and no hard credit pull to apply", and launched "exclusively available to eligible new SoFi Plus members".Source
  • 20

    SoFi's unaided brand awareness reached 10.4%, and direct mail is tested monthly. Mail's effect on awareness and search is usually unmeasured.

    Medium impactMedium effort First result in 2 quarters Direct Mail Marketing Manager

    First action

    Pick matched regions.

    How to measure it

    Measured lift

    Now
    –
    Target
    Reported
    By
    2 quarters

    Steps

    1. 1

      Regions

      Matched.

      Marketing Data Science 2 weeks

    2. 2

      Plan

      Holdout.

      Direct Mail Marketing Manager, Credit Card 1 week

    3. 3

      Run

      One wave.

      Direct Mail Marketing Manager, Credit Card 1 month

    4. 4

      Measure

      Search and sign-ups.

      Marketing Data Science 1 month

    5. 5

      Report

      Results.

      Marketing Data Science 1 week

    6. 6

      Decide

      Budget.

      Direct Mail Marketing Manager, Credit Card 1 quarter

    First result
    2 quarters
    Cost
    Lost mail volume in holdouts
    Owner
    Direct Mail Marketing Manager, Credit Card

    Smallest test

    Run one holdout.

    Why it works

    Hold out matched regions from a mail wave and compare branded search, app installs and sign-ups.

    It shows the full value of mail.

    Risks and how to handle them

    • Noise

      Use several regions.

    Evidence

    • Earnings releaseQ2 2026 results (July 29, 2026): 15.8 million members, up 35%; 24.4 million products, a record 2.2 million added; products per member 1.54; "51% of new products opened by existing SoFi members"; more than 200,000 paid SoFi Plus subscribers, and "25% added another product after adding SoFi Plus"; total deposits $45.5 billion; Credit Card products 509,825, which now includes Smart Card ("our recently launched secured card"); SoFi Coach "nearly half-a-million conversations"; unaided brand awareness 10.4%.Source
    • HiringDirect Mail Marketing Manager, Credit Card (one-year contract, posted September 25, 2026): runs "monthly direct mail tests and creative variations", personalization and the campaign matrix with Marketing Data Science, and manages quality control across "messaging, data, personalization, offers, URLs, disclosures"; also leads the compliance and legal review of mail pieces.Source
  • 21

    SoFi's /learn library has dozens of "does X build credit" articles (rent, phone bills, gas cards) and many secured-card guides. A hub ties them together.

    Medium impactLow effort First result in 1 month SEO and content lead

    First action

    List all credit-building articles.

    How to measure it

    Clicks to /smart-card/

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      List

      Articles.

      SEO and content lead 1 week

    2. 2

      Structure

      Topics.

      SEO and content lead 1 week

    3. 3

      Write

      Hub.

      SEO and content lead 1 week

    4. 4

      Link

      Both ways.

      SEO and content lead 1 week

    5. 5

      Compliance

      Review.

      Marketing Compliance 1 week

    6. 6

      Measure

      Clicks.

      Marketing Data Science monthly

    First result
    1 month
    Cost
    Writing time
    Owner
    SEO and content lead

    Smallest test

    Build the hub outline.

    Why it works

    Create a credit-building hub page that links every article by topic and ends with the Smart Card and comparison pages.

    Hubs help search engines and readers, and move readers to a product.

    Risks and how to handle them

    • Too long

      Group into sections.

    Evidence

    • Your websiteThe /learn sitemap (5,379 URLs) includes at least 13 secured-card guides, among them "what-is-a-secured-credit-card", "do-secured-credit-cards-build-credit", "how-secured-credit-cards-help-build-credit-for-immigrants", "student-credit-cards-vs-secured-credit-cards", "credit-builder-loan-vs-secured-credit-card" and "transitioning-from-secured-to-unsecured-credit-card", plus dozens of "does X build credit" articles.Source
    • Your websiteSitemaps (checked October 21, 2026): eight "SoFi credit card vs" pages, each pairing the cash-back card with a rival (Amex, Citi Double Cash, Wells Fargo Active Cash, Venmo, Chase Freedom Unlimited, Bank of America, Fidelity, Capital One Quicksilver); 16 "vs SoFi Coach" pages (YNAB, Monarch, Credit Karma and others) and SoFi Plus pages including "sofi-plus-vs-robinhood-gold-subscription". The Smart Card has /smart-card/ and no comparison page.Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableInfo

Turn the research into a list you can act on

These ideas start with finding the right companies. Info finds them and the right person at each, researches every one and drafts the outreach, then asks before it sends.

  • Build this list in Info for idea #7 (opens programmable.info in a new tab)

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Find the companies (opens programmable.info in a new tab)
ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. SoFi did not commission, review or endorse it, and Programmable is not affiliated with SoFi. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how SoFi runs its business.

Something wrong, or do you represent SoFi? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Smart Card comparisons, homepage speed, direct mail URLs, the first-90-days journey, the affiliate kit and newsroom launches; the credit-building hub.

  2. Days 31 to 6011 ideas

    Dormant deposits, Plus placements, SoFi at Work workshops, a grocery partner, AI creative, Coach, referrals, B2B partners and campus; grocery savings card and mail holdouts.

  3. Days 61 to 903 ideas

    Graduation path, the credit-building report and a newcomer program.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value everything in one app. The most cited problem: building or rebuilding credit.

  • High savings rates and no account fees
  • Juggling several banks and apps
  • In their words: “get your money right”

Market

Competitive landscape

3 competitors compared: Capital One, Discover and Robinhood.

  • Gap to exploit: A secured card that earns real rewards on essentials
  • Capital One: Less integrated app
  • Discover: Narrower banking range

Hiring signals

SoFi's marketing hires point to its newest products and its deposit base.

  • Senior Lifecycle Marketing Manager, Smart Card: Opens, funding, activation, spend and credit education. Ideas 1, 4, 19.
  • Product Marketing Manager, Checking & Savings: Deposits, direct deposits and dormant accounts. Idea 7.
  • Direct Mail Marketing Manager, Credit Card (Contract): Monthly mail tests and URLs. Ideas 3, 20.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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