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Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. Veriff
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growth playbook · Oct 23, 2026

veriff.com (opens in a new tab)

Veriff growth playbook

Diagnosis

Veriff is repositioning from identity verification vendor to trust platform, and its hiring shows how: a product marketing lead to own the new story, a VP of Revenue Marketing to build ABM, web, AEO and events, new enterprise AEs in New York and EMEA, a LATAM Solutions Engineer, and a PM for Biometric Authentication, its second-largest product.

The website has not caught up yet: the Veriff Network at the centre of the new story has no page, the homepage still says "Identity Verification Software", the ROI calculator now redirects to a form, and Sumsub and Socure already claim "trust infrastructure".

This playbook starts by giving the network a page with proof, fixing conversion and AI-discovery gaps, then runs an ABM pilot, trial routing, lifecycle expansion and a network data report.

Growth Score

7/10

Biggest Opportunity

Make the Veriff Network the proof behind the repositioning: a named, measured asset that rivals cannot copy, used on the site, in ABM and in a quarterly report.

Biggest Risk

Sumsub and Socure are already claiming "trust infrastructure"; if Veriff's new story arrives without proof, it will sound like everyone else's.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Give the Veriff Network its own page, with numbers, before rivals own "trust infrastructure"

    Pull the three network numbers from production data and get them signed off.

    High impact First result in 1 month
  2. 2

    Bring back the ROI calculator that the sitemap still lists

    Agree the formula with sales and two customer benchmarks.

    High impact First result in 1 month
  3. 3

    Date and refresh the comparison pages, and add Veriff vs Socure

    Check every claim on the Persona page against Persona's current site.

    High impact First result in 1 month

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 9Fill-ins · 5Reconsider · 5
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    The new product marketing lead is hired to reposition Veriff from identity verification vendor to trust platform, built on the Veriff Network, "a trust layer that gets smarter with each check". On veriff.com that network is one line in a homepage section ("One shared network, stronger over time"). There is no page for it, /veriff-network returns a 404, and the phrase "Veriff Network" does not appear in the llms.txt that AI systems read. The homepage title still says "Identity Verification Software". Meanwhile Sumsub and Socure already lead their homepages with "trust infrastructure".

    High impactMedium effort First result in 1 month Senior Director of Product Ma…

    First action

    Pull the three network numbers from production data and get them signed off.

    How to measure it

    Opportunities with a network-page visit

    Now
    –
    Target
    25% of new enterprise opportunities
    By
    90 days

    Steps

    1. 1

      Pick the numbers

      Three network metrics that can be audited.

      Senior Director of Product Marketing 1 week

    2. 2

      Privacy review

      Wording on data use and anonymisation.

      Legal 1 week

    3. 3

      Write the page

      Story, how it works, proof, one example.

      Senior Director of Product Marketing 1 week

    4. 4

      Build and link

      Homepage Network layer, product and comparison pages.

      Web and SEO/AEO Manager 3 days

    5. 5

      Feed AI systems

      Add it to llms.txt and structured data.

      Web and SEO/AEO Manager 1 day

    6. 6

      Update the homepage

      Title and description after the positioning sign-off.

      Senior Director of Product Marketing 1 day

    7. 7

      Equip sales

      One network slide in every enterprise deck.

      Senior Account Executive / USA 1 week

    First result
    1 month
    Cost
    Staff time only
    Owner
    Senior Director of Product Marketing

    Smallest test

    Publish the page with one audited number and track visits from enterprise accounts.

    Why it works

    Publish /veriff-network as the centre of the new story. Name it, explain how cross-linking flags identities, documents and devices seen in risky sessions elsewhere, and show three numbers you can prove (checks a year feeding the network, share of fraud caught by cross-linking signals, repeat attempts blocked). Add one anonymised example and a short note on privacy and data use. Link it from the homepage Network layer, product pages and comparison pages, add it to llms.txt, and update the homepage title and description once the positioning is agreed.

    A named, measured network is the one claim Sumsub and Socure cannot copy with a headline. It gives sales a proof slide, gives AI assistants a source to cite, and starts the repositioning with something buyers can check, which is what the brief asks for.

    Ready to use

    ChecklistVeriff Network page checklist

    [ ] /veriff-network live and linked from the homepage Network layer
    [ ] Three audited metrics with method notes
    [ ] How cross-linking works, in one diagram
    [ ] One anonymised example of a repeat attempt caught
    [ ] Privacy and data-use note reviewed by Legal
    [ ] Added to llms.txt and Organization schema
    [ ] Linked from every comparison page
    [ ] Network slide in the enterprise deck

    Risks and how to handle them

    • Numbers reveal too much

      Publish ranges and rates, not raw volumes.

    • Claims outrun proof

      Each number gets an owner and a method note.

    Evidence

    • HiringSenior Director of Product Marketing (open, updated October 1, 2026): "your first mandate is to reposition the company. Today we're seen mainly as an identity verification vendor. We need the market to see the truth: That Veriff is a trust platform behind the world's largest consumer brands." "Every verification we run strengthens the Veriff Network, a trust layer that gets smarter with each check." The role owns positioning, launches, competitor comparisons, objection handling and win/loss insight, and asks for someone who makes "ambitious claims you can prove".Source
    • Your websiteHomepage (checked October 22, 2026): title "The Global Leader in Identity Verification Software - Veriff", H1 "The Enterprise Identity Verification Platform". A three-layer section lists Platform, Solutions and Network; the Network layer is one line, "One shared network, stronger over time.", plus cross-linking that "Flags identities, documents, and devices that have shown risk elsewhere in the network". Headline metrics: 12,500+ documents, 230+ countries and territories, 50 languages; G2 rating 4.5/5.Source
    • Your websiteSite inventory (page sitemap, October 22, 2026): 191 English pages, none about the Veriff Network; /veriff-network returns a 404, and the phrase "Veriff Network" does not appear in the site's llms.txt, which lists the site's content for AI systems. The sitemap also lists /roi-calculator, which now redirects to /contact-sales, and a page titled "TEST - Veriff".Source
    • Competitor researchRivals' own homepages: Sumsub, "AI-powered trust infrastructure for compliance operations at scale"; Socure, "AI-Native Trust Infrastructure for Identity, Risk, Compliance, Age, and Workforce" with "3,000+ customers"; Jumio, "Leading AI-Powered Identity Verification Platform"; Incode, "Named a Leader in the 2026 Gartner Magic Quadrant"; AU10TIX, "Identity verification that fraudsters hate and users love".Source
  • 02

    The VP of Revenue Marketing is expected to deliver early "improvements to website conversion". /roi-calculator is still in the sitemap but now redirects to the contact-sales form, so a visitor who wanted to size the business case gets a form instead.

    High impactLow effort First result in 1 month VP of Revenue Marketing

    First action

    Agree the formula with sales and two customer benchmarks.

    How to measure it

    Meetings from the calculator

    Now
    –
    Target
    30 a month
    By
    90 days

    Steps

    1. 1

      Agree the model

      Inputs, outputs and benchmark ranges.

      Senior Director of Product Marketing 3 days

    2. 2

      Design

      Four inputs, three outputs.

      Web and SEO/AEO Manager 3 days

    3. 3

      Build

      Replace the redirect at /roi-calculator.

      Web and SEO/AEO Manager 1 week

    4. 4

      Route answers

      Into the CRM record for the AE.

      Revenue Operations 2 days

    5. 5

      Add the PDF

      Business case for the buying committee.

      Senior Director of Product Marketing 2 days

    6. 6

      Measure

      Completion and meeting rates.

      Revenue Operations monthly

    First result
    1 month
    Cost
    Engineering time
    Owner
    VP of Revenue Marketing

    Smallest test

    Put a static example table on the contact page first.

    Why it works

    Rebuild a short calculator: monthly signups, current pass rate, fraud loss per bad account and manual review cost in; expected conversion lift, fraud saved and review hours out, using ranges from case studies. Show the result on screen, offer a PDF for the buying committee, and pass the answers to the AE.

    Enterprise buyers need a number to take to finance, and an answered calculator is a better lead than a blank form.

    Risks and how to handle them

    • Inflated promises

      Show ranges and cite the case studies used.

    Evidence

    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source
    • Your websiteSite inventory (page sitemap, October 22, 2026): 191 English pages, none about the Veriff Network; /veriff-network returns a 404, and the phrase "Veriff Network" does not appear in the site's llms.txt, which lists the site's content for AI systems. The sitemap also lists /roi-calculator, which now redirects to /contact-sales, and a page titled "TEST - Veriff".Source
    • Your websiteContent library: sitemaps hold 835 blog URLs, 257 KYC and 250 fraud articles, 148 podcast pages, 64 webinars, 33 reports and 24 guides, in English, Spanish and Brazilian Portuguese. The 92 English "case studies" include about 30 partnership announcements (URLs with "partner", "announcement" or "joins"). New entries include Webull, Uphold and Transpaygo. An events section has pages for conferences such as Marketplace Risk London 2026 and LATAM Fintech Market 2026.Source
  • 03

    Veriff has seven comparison pages, but the Persona page has no date, opens with "a post-covid world" and makes claims about the rival that are hard to check. Socure, which now leads with "AI-Native Trust Infrastructure", has no comparison page at all. The new PMM owns competitor comparisons and should "make ambitious claims you can prove".

    High impactLow effort First result in 1 month Senior Director of Product Ma…

    First action

    Check every claim on the Persona page against Persona's current site.

    How to measure it

    Comparison-page meetings

    Now
    –
    Target
    +50%
    By
    90 days

    Steps

    1. 1

      Audit claims

      All seven pages.

      Senior Director of Product Marketing 3 days

    2. 2

      Write Socure page

      From the competitor comparison.

      Senior Director of Product Marketing 1 week

    3. 3

      Legal review

      Claims and trademarks.

      Legal 3 days

    4. 4

      Add dates and sources

      On every table.

      Web and SEO/AEO Manager 2 days

    5. 5

      Link the network

      Network page on each.

      Web and SEO/AEO Manager 1 day

    6. 6

      Refresh

      Every quarter.

      Senior Director of Product Marketing quarterly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Senior Director of Product Marketing

    Smallest test

    Publish Veriff vs Socure and track meetings.

    Why it works

    Rewrite each page from the competitor comparisons: a dated table with sources, the Veriff Network and in-house models as the difference, honest notes where the rival is strong, and a switching offer. Add Veriff vs Socure first.

    Comparison searches come late in the buying cycle, and dated, sourced pages are the ones AI answers quote.

    Risks and how to handle them

    • Rival claims go stale

      Date each page and review quarterly.

    Evidence

    • Your websiteSeven comparison pages under /brand-comparison: Au10tix, Onfido, ID-Pal, Incode, Sumsub, Jumio and Persona. The Persona page carries no date, opens with "a post-covid world", and its table gives Persona "20+" languages against Veriff's 50. There is no page comparing Veriff with Socure.Source
    • Competitor researchRivals' own homepages: Sumsub, "AI-powered trust infrastructure for compliance operations at scale"; Socure, "AI-Native Trust Infrastructure for Identity, Risk, Compliance, Age, and Workforce" with "3,000+ customers"; Jumio, "Leading AI-Powered Identity Verification Platform"; Incode, "Named a Leader in the 2026 Gartner Magic Quadrant"; AU10TIX, "Identity verification that fraudsters hate and users love".Source
    • HiringSenior Director of Product Marketing (open, updated October 1, 2026): "your first mandate is to reposition the company. Today we're seen mainly as an identity verification vendor. We need the market to see the truth: That Veriff is a trust platform behind the world's largest consumer brands." "Every verification we run strengthens the Veriff Network, a trust layer that gets smarter with each check." The role owns positioning, launches, competitor comparisons, objection handling and win/loss insight, and asks for someone who makes "ambitious claims you can prove".Source
  • 04

    The press page's "A history of growth" figures are drawn by a script, so the page source, which link previews, some crawlers and AI tools read, says "0 M" total investment, "0 B" valuation and "0 +" customers.

    Medium impactLow effort First result in 2 weeks Communications

    First action

    View the press page source and list every counter that reads zero.

    How to measure it

    AI answers quoting correct figures

    Now
    –
    Target
    4 of 5 tested
    By
    60 days

    Steps

    1. 1

      List counters

      Press, About, homepage.

      Web and SEO/AEO Manager 1 hour

    2. 2

      Render in HTML

      Real values server-side.

      Web and SEO/AEO Manager 1 day

    3. 3

      Add schema

      Organization facts.

      Web and SEO/AEO Manager 2 hours

    4. 4

      Check languages

      Spanish and Portuguese pages.

      Web and SEO/AEO Manager 2 hours

    5. 5

      Test previews

      LinkedIn and Slack previews.

      Communications 1 hour

    6. 6

      Test AI answers

      Ask five assistants about Veriff.

      Web and SEO/AEO Manager monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Communications

    Smallest test

    Fix the press page today.

    Why it works

    Render the real figures in the HTML and animate them on top if you like. Add an Organization schema block with the same figures, and check the press kit, About page and Spanish and Portuguese versions for the same pattern.

    Journalists and AI answers pull from the source. A company that sells trust should never be quoted as having zero customers.

    Risks and how to handle them

    • Figures change

      Keep them in one shared field.

    Evidence

    • Your websitePress page: the "A history of growth" figures (total investment, valuation, employees, global customers) are filled in by a script, so the page source reads "0 M", "0 B" and "0 +". Recent news: G2 Leader in Identity Verification (Summer 2026), CNBC and Statista World's Top Fintech Companies 2026, FIDO certification for Full Auto IDV, UK digital identity trust framework (DIATF) certification, a Fraud Industry Pulse Survey 2026, deepfake surveys of Britons and Americans, and a new Chief Product Officer "to lead next phase of trust infrastructure strategy".Source
    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source
  • 05

    The VP role calls out "emerging AEO / AI-driven discovery". Veriff's llms.txt is generated automatically and starts with blog posts, while the sitemap still lists a "TEST" page and the redirected ROI calculator. AI systems get the long tail first and the product story last.

    Medium impactLow effort First result in 1 month Web and SEO/AEO Manager

    First action

    Rewrite the top 30 lines of llms.txt.

    How to measure it

    Share of 20 buyer prompts naming Veriff

    Now
    –
    Target
    60%
    By
    1 quarter

    Steps

    1. 1

      Baseline prompts

      20 buyer questions in five assistants.

      Web and SEO/AEO Manager 2 days

    2. 2

      Rewrite llms.txt

      Positioning and products first.

      Web and SEO/AEO Manager 2 days

    3. 3

      Clean sitemap

      Remove test and redirected URLs.

      Web and SEO/AEO Manager 1 day

    4. 4

      Plain-text facts

      Top 10 product pages.

      Web and SEO/AEO Manager 1 week

    5. 5

      Retest

      Same 20 prompts.

      Web and SEO/AEO Manager monthly

    6. 6

      Report

      To the VP of Revenue Marketing.

      Web and SEO/AEO Manager monthly

    First result
    1 month
    Cost
    $0
    Owner
    Web and SEO/AEO Manager

    Smallest test

    Clean the sitemap this week.

    Why it works

    Rewrite llms.txt by hand: what Veriff is, the Veriff Network, products, pricing, certifications, comparison pages and best case studies first, then the libraries. Remove test and redirected pages from the sitemap, and check that each product page states its facts in plain text.

    Assistants answer from what is easiest to read. A curated file and a clean sitemap put the new positioning in front of them.

    Risks and how to handle them

    • Hard to attribute

      Track prompt share as its own measure.

    Evidence

    • Your websiteSite inventory (page sitemap, October 22, 2026): 191 English pages, none about the Veriff Network; /veriff-network returns a 404, and the phrase "Veriff Network" does not appear in the site's llms.txt, which lists the site's content for AI systems. The sitemap also lists /roi-calculator, which now redirects to /contact-sales, and a page titled "TEST - Veriff".Source
    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source
    • Your websiteContent library: sitemaps hold 835 blog URLs, 257 KYC and 250 fraud articles, 148 podcast pages, 64 webinars, 33 reports and 24 guides, in English, Spanish and Brazilian Portuguese. The 92 English "case studies" include about 30 partnership announcements (URLs with "partner", "announcement" or "joins"). New entries include Webull, Uphold and Transpaygo. An events section has pages for conferences such as Marketplace Risk London 2026 and LATAM Fintech Market 2026.Source
  • 06

    Chrome data for veriff.com shows real visitors at 2.64 seconds for the main content (limit 2.5) and 208 ms to respond to taps (limit 200). Both are just over the line, and LCP is already improving.

    Medium impactMedium effort First result in 2 months Web and SEO/AEO Manager

    First action

    Profile the contact-sales page on a mid-range phone.

    How to measure it

    Field LCP and INP

    Now
    –
    Target
    Under 2.5 s and 200 ms
    By
    2 months

    Steps

    1. 1

      Profile

      Three key templates.

      Web and SEO/AEO Manager 2 days

    2. 2

      Preload hero

      Homepage and pricing.

      Web and SEO/AEO Manager 1 day

    3. 3

      Defer scripts

      Chat and tags after interaction.

      Web and SEO/AEO Manager 3 days

    4. 4

      Trim menu

      Mega menu script.

      Web and SEO/AEO Manager 3 days

    5. 5

      Release

      With before and after tests.

      Web and SEO/AEO Manager 1 day

    6. 6

      Monitor

      Chrome data monthly.

      Web and SEO/AEO Manager monthly

    First result
    2 months
    Cost
    Engineering time
    Owner
    Web and SEO/AEO Manager

    Smallest test

    Defer the chat script on the contact page.

    Why it works

    Start with the contact, pricing and homepage templates: preload the hero image, defer chat and tag scripts until interaction, and trim the mega menu's script. Recheck the Chrome data monthly.

    Small gains on the few pages that convert lift form completion, and passing Core Web Vitals helps search ranking.

    Risks and how to handle them

    • Tracking breaks

      Test tags after each change.

    Evidence

    • Google PageSpeedChrome UX Report for veriff.com (real visitors, 75th percentile): Largest Contentful Paint 2.64 seconds (Google's "good" limit is 2.5 seconds) and Interaction to Next Paint 208 ms (limit 200 ms); layout shift is fine at 0.03. LCP has improved 17% over the trend period.Source
    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source

This quarter 9

The core plays for the next three months.

  • 07

    The VP is asked to agree ABM tiers and launch "an initial ABM pilot", and the new US AE builds enterprise pipeline "in partnership with Marketing" with fintech experience preferred. Veriff already has US fintech proof such as Webull.

    High impactHigh effort First result in 1 quarter VP of Revenue Marketing

    First action

    Agree the 25 accounts with the US sales lead.

    How to measure it

    Opportunities from pilot accounts

    Now
    –
    Target
    8
    By
    1 quarter

    Steps

    1. 1

      Pick accounts

      25 with Sales.

      VP of Revenue Marketing 1 week

    2. 2

      Map buying groups

      Fraud, compliance, product.

      Revenue Operations 1 week

    3. 3

      Build pages

      One per cluster.

      Web and SEO/AEO Manager 2 weeks

    4. 4

      Run ads

      To the buying group.

      Digital Marketing Manager 6 weeks

    5. 5

      Sequence

      AE outreach that uses the page.

      Senior Account Executive / USA 6 weeks

    6. 6

      Roundtable

      One New York dinner.

      Field and Events Manager 1 month

    7. 7

      Report

      Engagement and pipeline by account.

      Revenue Operations weekly

    First result
    1 quarter
    Cost
    Ad and event budget
    Owner
    VP of Revenue Marketing

    Smallest test

    Run the pilot on five accounts for a month.

    Why it works

    Pick 25 US fintech and brokerage accounts with Sales. For each cluster, build an account page with the relevant case study, a benchmark from the Fraud Industry Pulse Survey and a network-based fraud insight; run LinkedIn and display ads to the buying group; invite them to a roundtable; and give the AE a sequence that references the page.

    A small, focused pilot proves marketing-sourced pipeline quickly and gives the new team an operating rhythm.

    Risks and how to handle them

    • Too few accounts to judge

      Compare with a matched control list.

    Evidence

    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source
    • HiringSales hiring: a Senior Account Executive / USA (New York, $120,000-$190,000 base) and a Senior Account Executive / EMEA (posted October 22, 2026), both for enterprise accounts, building pipeline "through your own outreach and in partnership with Marketing", fintech or financial services experience a plus; Solutions Engineers for EMEA and for LATAM (Sao Paulo), the LATAM role requiring Spanish and Portuguese for "Spanish- and Portuguese-speaking markets".Source
    • Your websiteContent library: sitemaps hold 835 blog URLs, 257 KYC and 250 fraud articles, 148 podcast pages, 64 webinars, 33 reports and 24 guides, in English, Spanish and Brazilian Portuguese. The 92 English "case studies" include about 30 partnership announcements (URLs with "partner", "announcement" or "joins"). New entries include Webull, Uphold and Transpaygo. An events section has pages for conferences such as Marketplace Risk London 2026 and LATAM Fintech Market 2026.Source
    • Your websitePress page: the "A history of growth" figures (total investment, valuation, employees, global customers) are filled in by a script, so the page source reads "0 M", "0 B" and "0 +". Recent news: G2 Leader in Identity Verification (Summer 2026), CNBC and Statista World's Top Fintech Companies 2026, FIDO certification for Full Auto IDV, UK digital identity trust framework (DIATF) certification, a Fraud Industry Pulse Survey 2026, deepfake surveys of Britons and Americans, and a new Chief Product Officer "to lead next phase of trust infrastructure strategy".Source
  • 08

    Self-serve offers a 15-day Premium trial with no credit card, starting at a $49 minimum. Some trials come from companies the enterprise team would want, and today they look the same as a hobby project.

    High impactMedium effort First result in 1 quarter Revenue Operations

    First action

    Pull last quarter's trials and flag the ones that became enterprise customers.

    How to measure it

    Enterprise deals from trials

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Find patterns

      Past trials that became enterprise.

      Revenue Operations 1 week

    2. 2

      Build the score

      Firmographic and usage signals.

      Revenue Operations 2 weeks

    3. 3

      Route

      High scores to AEs within a day.

      Revenue Operations 1 week

    4. 4

      Write the offer

      Enterprise pricing call.

      Senior Account Executive / USA 1 week

    5. 5

      Nurture the rest

      Onboarding emails.

      Lifecycle Marketing Manager 2 weeks

    6. 6

      Review

      Conversion by score band.

      Revenue Operations monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Revenue Operations

    Smallest test

    Flag this month's trials by hand.

    Why it works

    Score each trial by company size, industry, country count and test volume. High scores get an AE call within a day and an enterprise pricing offer; the rest get onboarding emails. Track which trials become enterprise accounts.

    Product-qualified leads close faster than cold outreach, and the trial already proves intent.

    Risks and how to handle them

    • Small customers feel pushed

      Only call high scores.

    Evidence

    • Your websiteSelf-serve pricing: Essential $0.80 per verification ($49 monthly minimum), Plus $1.39 ($99), Premium $1.89 ($209), with a 15-day free trial of Premium and "No credit card needed"; add-ons are extended retention (+$0.30), PEP & sanctions (+$0.64) and ongoing monitoring (+$0.09). Biometric Authentication is not offered on any self-serve plan.Source
    • HiringSales hiring: a Senior Account Executive / USA (New York, $120,000-$190,000 base) and a Senior Account Executive / EMEA (posted October 22, 2026), both for enterprise accounts, building pipeline "through your own outreach and in partnership with Marketing", fintech or financial services experience a plus; Solutions Engineers for EMEA and for LATAM (Sao Paulo), the LATAM role requiring Spanish and Portuguese for "Spanish- and Portuguese-speaking markets".Source
    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source
  • 09

    Biometric Authentication is Veriff's second-largest product and the way to move customers to "lifecycle-long trust", and its PM is asked to own an adoption or revenue metric. The self-serve plans offer AML and monitoring add-ons, but no authentication.

    High impactMedium effort First result in 1 quarter Senior Technical Product Mana…

    First action

    Price a per-check add-on from current unit economics.

    How to measure it

    Self-serve accounts using authentication

    Now
    –
    Target
    15%
    By
    2 quarters

    Steps

    1. 1

      Set price

      Per-check add-on.

      Senior Technical Product Manager (Biometric Authentication) 2 weeks

    2. 2

      Add to plans

      Pricing page and trial.

      Web and SEO/AEO Manager 2 weeks

    3. 3

      Write use cases

      Recovery and payments.

      Senior Director of Product Marketing 1 week

    4. 4

      Docs

      Quickstart for the add-on.

      Developer Relations 1 week

    5. 5

      Launch

      Email to self-serve customers.

      Lifecycle Marketing Manager 1 day

    6. 6

      Measure

      Attach and usage.

      Senior Technical Product Manager (Biometric Authentication) monthly

    First result
    1 quarter
    Cost
    Product time
    Owner
    Senior Technical Product Manager (Biometric Authentication)

    Smallest test

    Offer it to 50 existing self-serve customers.

    Why it works

    Add re-authentication as a per-check add-on on the pricing page, included in the trial, with a simple use case (account recovery, high-value payment). Track attach rate and usage after 90 days.

    Smaller customers find the product themselves, and attach rate becomes a clear commercial metric for the PM.

    Risks and how to handle them

    • Cost per check too high for small users

      Set a floor price from unit economics.

    Evidence

    • HiringSenior Technical Product Manager (Biometric Authentication): "Biometric Authentication is our second-largest product, and it's how we move customers from one-time identity checks to continuous, lifecycle-long trust" (silent re-verification, step-up authentication). The PM will "Own a commercial metric" in revenue, adoption or conversion and shape "packaging and pricing grounded in real unit economics".Source
    • Your websiteSelf-serve pricing: Essential $0.80 per verification ($49 monthly minimum), Plus $1.39 ($99), Premium $1.89 ($209), with a 15-day free trial of Premium and "No credit card needed"; add-ons are extended retention (+$0.30), PEP & sanctions (+$0.64) and ongoing monitoring (+$0.09). Biometric Authentication is not offered on any self-serve plan.Source
  • 10

    The VP role values customer marketing that contributes "to customer expansion", and Veriff has a reverification page for checks "triggered by lifecycle events or rising risk". Customers who use one-time checks are the easiest buyers for lifecycle products.

    High impactMedium effort First result in 2 quarters Customer Marketing Manager

    First action

    List verification-only accounts above a volume threshold.

    How to measure it

    Accounts adding a lifecycle product

    Now
    –
    Target
    20
    By
    2 quarters

    Steps

    1. 1

      Segment

      By products used.

      Revenue Operations 1 week

    2. 2

      Write the guide

      Lifecycle risk in each industry.

      Customer Marketing Manager 2 weeks

    3. 3

      Usage reviews

      With account managers.

      Account Management ongoing

    4. 4

      Pilot price

      60-day trial terms.

      Senior Technical Product Manager (Biometric Authentication) 1 week

    5. 5

      Track

      Pilots and conversions.

      Revenue Operations monthly

    6. 6

      Publish stories

      Two expansion case studies.

      Customer Marketing Manager 1 quarter

    First result
    2 quarters
    Cost
    Pilot discounts
    Owner
    Customer Marketing Manager

    Smallest test

    Run three usage reviews this month.

    Why it works

    Segment customers by products used. For verification-only accounts, run a programme: a short guide on lifecycle risk, a usage review with their CSM showing where re-checks would have helped, and a 60-day pilot price.

    Expansion revenue costs less than new logos and builds the "trust platform" story inside each account.

    Risks and how to handle them

    • Pilots never convert

      Agree success criteria up front.

    Evidence

    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source
    • HiringSenior Technical Product Manager (Biometric Authentication): "Biometric Authentication is our second-largest product, and it's how we move customers from one-time identity checks to continuous, lifecycle-long trust" (silent re-verification, step-up authentication). The PM will "Own a commercial metric" in revenue, adoption or conversion and shape "packaging and pricing grounded in real unit economics".Source
    • Your websiteUse-case and editorial pages: Right to Work and Right to Rent checks, reverification ("triggered by lifecycle events or rising risk"), age assurance and Know Your Employee; a news headline on October 15, 2026 read "UK Right to Work checks are live: Veriff outlines how platforms can avoid onboarding bottlenecks"; a blog post "Who's verifying your verifier?" argues the industry has not applied "know your users" to itself, and the homepage says Veriff builds its core models in-house and names its partners for adjacent checks: "we tell you exactly who".Source
  • 11

    About 30 of the 92 English "case studies" are partnership announcements. A buyer filtering for proof in their industry has to read past press releases to find numbers.

    Medium impactMedium effort First result in 1 quarter Customer Marketing Manager

    First action

    Tag the 92 entries as case study or announcement.

    How to measure it

    Meetings after a case-study view

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Tag entries

      Case study or announcement.

      Customer Marketing Manager 2 days

    2. 2

      Move news

      To the press section with redirects.

      Web and SEO/AEO Manager 1 week

    3. 3

      Rewrite top 20

      One number each.

      Customer Marketing Manager 1 quarter

    4. 4

      Add filters

      Industry and region.

      Web and SEO/AEO Manager 2 weeks

    5. 5

      Quote on products

      One result per product page.

      Web and SEO/AEO Manager 2 weeks

    6. 6

      Translate

      Spanish and Portuguese versions.

      Customer Marketing Manager 1 quarter

    First result
    1 quarter
    Cost
    Writing time
    Owner
    Customer Marketing Manager

    Smallest test

    Rewrite five case studies with numbers.

    Why it works

    Move announcements to the press section. Rewrite the top 20 real case studies with one headline number each (conversion, fraud rate, time to verify), add filters by industry and region, and pull a result quote onto each product page.

    Proof with numbers moves enterprise deals, and a clean library is easier for sales and AI answers to use.

    Risks and how to handle them

    • Customers decline numbers

      Use ranges or relative changes.

    Evidence

    • Your websiteContent library: sitemaps hold 835 blog URLs, 257 KYC and 250 fraud articles, 148 podcast pages, 64 webinars, 33 reports and 24 guides, in English, Spanish and Brazilian Portuguese. The 92 English "case studies" include about 30 partnership announcements (URLs with "partner", "announcement" or "joins"). New entries include Webull, Uphold and Transpaygo. An events section has pages for conferences such as Marketplace Risk London 2026 and LATAM Fintech Market 2026.Source
    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source
  • 12

    Veriff is hiring a Solutions Engineer in Sao Paulo for Spanish- and Portuguese-speaking markets, and the site is already translated into both languages. But most translated case studies are from European or US customers.

    Medium impactMedium effort First result in 2 quarters Solutions Engineer LATAM

    First action

    List current LATAM customers who might agree to a story.

    How to measure it

    LATAM meetings booked

    Now
    –
    Target
    +50%
    By
    2 quarters

    Steps

    1. 1

      Find customers

      LATAM lending and payments.

      Solutions Engineer - LATAM 2 weeks

    2. 2

      Write stories

      Three case studies.

      Customer Marketing Manager 1 quarter

    3. 3

      Brazil page

      Documents, languages, routing.

      Web and SEO/AEO Manager 1 month

    4. 4

      Webinar

      In Portuguese with a customer.

      Field and Events Manager 1 quarter

    5. 5

      Route demos

      To the LATAM team.

      Revenue Operations 1 week

    6. 6

      Measure

      Meetings and pipeline.

      Revenue Operations monthly

    First result
    2 quarters
    Cost
    Webinar and writing time
    Owner
    Solutions Engineer LATAM

    Smallest test

    Publish one Brazilian case study.

    Why it works

    Publish three case studies from Latin American customers (lending and payments first), run a Portuguese webinar with one of them, and build a Brazil page with local documents supported, languages and a Portuguese demo request routed to the LATAM team.

    Local proof in the buyer's language shortens deals, and the translation work is already done.

    Risks and how to handle them

    • Few referenceable customers

      Start with anonymised results.

    Evidence

    • HiringSales hiring: a Senior Account Executive / USA (New York, $120,000-$190,000 base) and a Senior Account Executive / EMEA (posted October 22, 2026), both for enterprise accounts, building pipeline "through your own outreach and in partnership with Marketing", fintech or financial services experience a plus; Solutions Engineers for EMEA and for LATAM (Sao Paulo), the LATAM role requiring Spanish and Portuguese for "Spanish- and Portuguese-speaking markets".Source
    • Your websiteContent library: sitemaps hold 835 blog URLs, 257 KYC and 250 fraud articles, 148 podcast pages, 64 webinars, 33 reports and 24 guides, in English, Spanish and Brazilian Portuguese. The 92 English "case studies" include about 30 partnership announcements (URLs with "partner", "announcement" or "joins"). New entries include Webull, Uphold and Transpaygo. An events section has pages for conferences such as Marketplace Risk London 2026 and LATAM Fintech Market 2026.Source
  • 13

    The VP role values "executive dinners and roundtables" around target accounts, and Veriff already attends many industry conferences, listed in its events section.

    Medium impactMedium effort First result in 1 quarter Field and Events Manager

    First action

    Pick the next event with the most target accounts attending.

    How to measure it

    Opportunities from dinner guests

    Now
    –
    Target
    3 per dinner
    By
    2 quarters

    Steps

    1. 1

      Pick events

      Highest account overlap.

      Field and Events Manager 1 week

    2. 2

      Invite

      From tier-one lists.

      Senior Account Executive / USA 3 weeks

    3. 3

      Book a speaker

      A customer.

      Customer Marketing Manager 2 weeks

    4. 4

      Run the dinner

      12 guests.

      Field and Events Manager 1 evening

    5. 5

      Follow up

      Within a week.

      Senior Account Executive / USA 1 week

    6. 6

      Track

      Pipeline per dinner.

      Revenue Operations monthly

    First result
    1 quarter
    Cost
    Event budget
    Owner
    Field and Events Manager

    Smallest test

    Host one dinner at the next big event.

    Why it works

    For the three biggest events each quarter, host a dinner for 12 leaders from tier-one accounts, with a customer speaker and one network-based insight. AEs follow up within a week.

    Senior buyers rarely respond to ads, but they do respond to peers and good conversation.

    Risks and how to handle them

    • No-shows

      Confirm the week before and keep a waitlist.

    Evidence

    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source
    • HiringSales hiring: a Senior Account Executive / USA (New York, $120,000-$190,000 base) and a Senior Account Executive / EMEA (posted October 22, 2026), both for enterprise accounts, building pipeline "through your own outreach and in partnership with Marketing", fintech or financial services experience a plus; Solutions Engineers for EMEA and for LATAM (Sao Paulo), the LATAM role requiring Spanish and Portuguese for "Spanish- and Portuguese-speaking markets".Source
    • Your websiteContent library: sitemaps hold 835 blog URLs, 257 KYC and 250 fraud articles, 148 podcast pages, 64 webinars, 33 reports and 24 guides, in English, Spanish and Brazilian Portuguese. The 92 English "case studies" include about 30 partnership announcements (URLs with "partner", "announcement" or "joins"). New entries include Webull, Uphold and Transpaygo. An events section has pages for conferences such as Marketplace Risk London 2026 and LATAM Fintech Market 2026.Source
  • 14

    The PMM brief asks to "turn win/loss insight into sharper positioning". With a rebuilt sales team, a regular source of buyer feedback keeps the new story grounded.

    High impactMedium effort First result in 1 quarter Senior Director of Product Ma…

    First action

    Book five interviews from last month's decisions.

    How to measure it

    Enterprise win rate

    Now
    –
    Target
    +5 points
    By
    3 quarters

    Steps

    1. 1

      Set questions

      Ten-question guide.

      Senior Director of Product Marketing 1 week

    2. 2

      Book interviews

      Ten a month.

      Revenue Operations monthly

    3. 3

      Tag reasons

      Shared taxonomy.

      Senior Director of Product Marketing monthly

    4. 4

      Summarise

      One page a month.

      Senior Director of Product Marketing monthly

    5. 5

      Update competitor comparisons

      From the findings.

      Senior Director of Product Marketing monthly

    6. 6

      Review

      Win rate by reason.

      Revenue Operations quarterly

    First result
    1 quarter
    Cost
    Interview incentives
    Owner
    Senior Director of Product Marketing

    Smallest test

    Interview three recent losses.

    Why it works

    Interview 10 buyers a month (wins and losses) within 30 days of the decision, tag reasons, and publish a monthly one-page summary to sales and product with competitor comparison updates.

    Buyer reasons beat internal opinion, and the programme shows which claims actually win.

    Risks and how to handle them

    • Lost buyers decline

      Use a third-party interviewer.

    Evidence

    • HiringSenior Director of Product Marketing (open, updated October 1, 2026): "your first mandate is to reposition the company. Today we're seen mainly as an identity verification vendor. We need the market to see the truth: That Veriff is a trust platform behind the world's largest consumer brands." "Every verification we run strengthens the Veriff Network, a trust layer that gets smarter with each check." The role owns positioning, launches, competitor comparisons, objection handling and win/loss insight, and asks for someone who makes "ambitious claims you can prove".Source
    • HiringSales hiring: a Senior Account Executive / USA (New York, $120,000-$190,000 base) and a Senior Account Executive / EMEA (posted October 22, 2026), both for enterprise accounts, building pipeline "through your own outreach and in partnership with Marketing", fintech or financial services experience a plus; Solutions Engineers for EMEA and for LATAM (Sao Paulo), the LATAM role requiring Spanish and Portuguese for "Spanish- and Portuguese-speaking markets".Source
  • 15

    Veriff has Right to Work and Right to Rent pages and UK digital identity trust framework certification, and its latest news is about UK Right to Work checks. Certification matters to UK employers and letting platforms choosing a digital checks provider.

    Medium impactMedium effort First result in 1 quarter VP of Revenue Marketing

    First action

    List the top HR software platforms used by UK employers.

    How to measure it

    UK HR and property meetings

    Now
    –
    Target
    40 a quarter
    By
    2 quarters

    Steps

    1. 1

      Build the hub

      Certification explained.

      Web and SEO/AEO Manager 2 weeks

    2. 2

      Run search ads

      Right to Work terms.

      Digital Marketing Manager ongoing

    3. 3

      Partner

      Two HR platforms.

      Partnerships Manager 1 quarter

    4. 4

      Webinar

      Compliance basics.

      Field and Events Manager 1 month

    5. 5

      Route

      To EMEA sales.

      Revenue Operations 1 week

    6. 6

      Measure

      Meetings and deals.

      Revenue Operations monthly

    First result
    1 quarter
    Cost
    Ad budget
    Owner
    VP of Revenue Marketing

    Smallest test

    Run search ads for two weeks.

    Why it works

    Build a UK hub that explains certified digital checks, run search ads on Right to Work terms, partner with two HR software platforms for an integration listing, and offer a short compliance webinar.

    Regulation creates steady demand, and certification is a clear reason to choose Veriff.

    Risks and how to handle them

    • Rules change

      Review the hub each quarter.

    Evidence

    • Your websiteUse-case and editorial pages: Right to Work and Right to Rent checks, reverification ("triggered by lifecycle events or rising risk"), age assurance and Know Your Employee; a news headline on October 15, 2026 read "UK Right to Work checks are live: Veriff outlines how platforms can avoid onboarding bottlenecks"; a blog post "Who's verifying your verifier?" argues the industry has not applied "know your users" to itself, and the homepage says Veriff builds its core models in-house and names its partners for adjacent checks: "we tell you exactly who".Source
    • Your websitePress page: the "A history of growth" figures (total investment, valuation, employees, global customers) are filled in by a script, so the page source reads "0 M", "0 B" and "0 +". Recent news: G2 Leader in Identity Verification (Summer 2026), CNBC and Statista World's Top Fintech Companies 2026, FIDO certification for Full Auto IDV, UK digital identity trust framework (DIATF) certification, a Fraud Industry Pulse Survey 2026, deepfake surveys of Britons and Americans, and a new Chief Product Officer "to lead next phase of trust infrastructure strategy".Source
    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    Veriff runs checks across 230+ countries and its network flags risk "seen elsewhere in the network". No rival can publish what Veriff sees across its own network.

    High impactHigh effort First result in 3 quarters Senior Director of Product Ma…

    First action

    Pick five questions the data can answer safely.

    How to measure it

    Report downloads

    Now
    –
    Target
    5,000 a quarter
    By
    3 quarters

    Steps

    1. 1

      Pick questions

      Five safe questions.

      Senior Director of Product Marketing 2 weeks

    2. 2

      Analyse

      Aggregated network data.

      Data Science 1 month

    3. 3

      Privacy review

      Nothing identifiable.

      Legal 2 weeks

    4. 4

      Write

      Report and summary.

      Senior Director of Product Marketing 1 month

    5. 5

      Launch

      Press, analysts and ABM.

      Communications 1 month

    6. 6

      Repeat

      Every quarter.

      Senior Director of Product Marketing quarterly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Senior Director of Product Marketing

    Smallest test

    Publish one chart from network data.

    Why it works

    Publish a quarterly report on repeat fraud: how often bad actors return across platforms, which industries they move between, deepfake and document trends. Give press an exclusive, pitch it to analysts, and give each target account a version for its industry.

    Original data earns press and AI citations, and makes the network tangible quarter after quarter.

    Risks and how to handle them

    • Data sensitivity

      Aggregate and suppress small groups.

    Evidence

    • Your websiteHomepage (checked October 22, 2026): title "The Global Leader in Identity Verification Software - Veriff", H1 "The Enterprise Identity Verification Platform". A three-layer section lists Platform, Solutions and Network; the Network layer is one line, "One shared network, stronger over time.", plus cross-linking that "Flags identities, documents, and devices that have shown risk elsewhere in the network". Headline metrics: 12,500+ documents, 230+ countries and territories, 50 languages; G2 rating 4.5/5.Source
    • HiringSenior Director of Product Marketing (open, updated October 1, 2026): "your first mandate is to reposition the company. Today we're seen mainly as an identity verification vendor. We need the market to see the truth: That Veriff is a trust platform behind the world's largest consumer brands." "Every verification we run strengthens the Veriff Network, a trust layer that gets smarter with each check." The role owns positioning, launches, competitor comparisons, objection handling and win/loss insight, and asks for someone who makes "ambitious claims you can prove".Source
    • Your websitePress page: the "A history of growth" figures (total investment, valuation, employees, global customers) are filled in by a script, so the page source reads "0 M", "0 B" and "0 +". Recent news: G2 Leader in Identity Verification (Summer 2026), CNBC and Statista World's Top Fintech Companies 2026, FIDO certification for Full Auto IDV, UK digital identity trust framework (DIATF) certification, a Fraud Industry Pulse Survey 2026, deepfake surveys of Britons and Americans, and a new Chief Product Officer "to lead next phase of trust infrastructure strategy".Source
  • 17

    The PMM and the biometric PM both own pricing and packaging, and the strategy is to move customers from one-time checks to lifecycle trust. Per-verification pricing makes every extra check look like a cost.

    High impactHigh effort First result in 4 quarters Senior Technical Product Mana…

    First action

    Model the bundle on three current customers' usage.

    How to measure it

    Pilot account revenue

    Now
    –
    Target
    +20%
    By
    4 quarters

    Steps

    1. 1

      Model

      Three customers.

      Senior Technical Product Manager (Biometric Authentication) 1 month

    2. 2

      Design terms

      Fair use and limits.

      Senior Director of Product Marketing 1 month

    3. 3

      Pick pilots

      Five accounts.

      Senior Account Executive / USA 1 month

    4. 4

      Run

      Two quarters.

      Senior Technical Product Manager (Biometric Authentication) 2 quarters

    5. 5

      Compare

      Revenue and usage.

      Finance 1 month

    6. 6

      Decide

      Roll out or adjust.

      Senior Director of Product Marketing 1 month

    First result
    4 quarters
    Cost
    Pricing risk
    Owner
    Senior Technical Product Manager (Biometric Authentication)

    Smallest test

    Model it for one customer.

    Why it works

    Design an optional plan priced per active user per year that covers onboarding, reverification and authentication, with fair-use limits. Pilot it with five enterprise customers and compare revenue and usage.

    A bundle encourages customers to check more often, which raises safety and revenue together.

    Risks and how to handle them

    • Revenue drops for light users

      Keep per-check pricing available.

    Evidence

    • HiringSenior Technical Product Manager (Biometric Authentication): "Biometric Authentication is our second-largest product, and it's how we move customers from one-time identity checks to continuous, lifecycle-long trust" (silent re-verification, step-up authentication). The PM will "Own a commercial metric" in revenue, adoption or conversion and shape "packaging and pricing grounded in real unit economics".Source
    • HiringSenior Director of Product Marketing (open, updated October 1, 2026): "your first mandate is to reposition the company. Today we're seen mainly as an identity verification vendor. We need the market to see the truth: That Veriff is a trust platform behind the world's largest consumer brands." "Every verification we run strengthens the Veriff Network, a trust layer that gets smarter with each check." The role owns positioning, launches, competitor comparisons, objection handling and win/loss insight, and asks for someone who makes "ambitious claims you can prove".Source
    • Your websiteSelf-serve pricing: Essential $0.80 per verification ($49 monthly minimum), Plus $1.39 ($99), Premium $1.89 ($209), with a 15-day free trial of Premium and "No credit card needed"; add-ons are extended retention (+$0.30), PEP & sanctions (+$0.64) and ongoing monitoring (+$0.09). Biometric Authentication is not offered on any self-serve plan.Source
  • 18

    Veriff's homepage says it builds its core models in-house and names its partners for adjacent checks, and its blog asks "Who's verifying your verifier?". That argument becomes a standard if Veriff publishes it.

    High impactMedium effort First result in 3 quarters Senior Director of Product Ma…

    First action

    Draft the ten-question checklist.

    How to measure it

    RFPs that include the checklist

    Now
    –
    Target
    10
    By
    3 quarters

    Steps

    1. 1

      Draft checklist

      Ten questions.

      Senior Director of Product Marketing 2 weeks

    2. 2

      Publish page

      Veriff's own answers.

      Web and SEO/AEO Manager 1 month

    3. 3

      Legal review

      Partner naming.

      Legal 2 weeks

    4. 4

      Brief analysts

      Industry analysts.

      Communications 1 quarter

    5. 5

      Use in sales

      In every RFP response.

      Senior Account Executive / USA ongoing

    6. 6

      Update

      Twice a year.

      Senior Director of Product Marketing 6 months

    First result
    3 quarters
    Cost
    Staff time only
    Owner
    Senior Director of Product Marketing

    Smallest test

    Publish the checklist as a blog post.

    Why it works

    Publish a transparency page: which models are built in-house, which partners handle which checks, accuracy testing and certifications. Invite customers to use it as an RFP checklist, and ask analysts and buyers to apply it to every vendor.

    Turning a difference into a buying criterion makes rivals answer Veriff's questions.

    Risks and how to handle them

    • Rivals dispute it

      Keep it factual and about Veriff.

    Evidence

    • Your websiteUse-case and editorial pages: Right to Work and Right to Rent checks, reverification ("triggered by lifecycle events or rising risk"), age assurance and Know Your Employee; a news headline on October 15, 2026 read "UK Right to Work checks are live: Veriff outlines how platforms can avoid onboarding bottlenecks"; a blog post "Who's verifying your verifier?" argues the industry has not applied "know your users" to itself, and the homepage says Veriff builds its core models in-house and names its partners for adjacent checks: "we tell you exactly who".Source
    • Your websitePress page: the "A history of growth" figures (total investment, valuation, employees, global customers) are filled in by a script, so the page source reads "0 M", "0 B" and "0 +". Recent news: G2 Leader in Identity Verification (Summer 2026), CNBC and Statista World's Top Fintech Companies 2026, FIDO certification for Full Auto IDV, UK digital identity trust framework (DIATF) certification, a Fraud Industry Pulse Survey 2026, deepfake surveys of Britons and Americans, and a new Chief Product Officer "to lead next phase of trust infrastructure strategy".Source
    • HiringSenior Director of Product Marketing (open, updated October 1, 2026): "your first mandate is to reposition the company. Today we're seen mainly as an identity verification vendor. We need the market to see the truth: That Veriff is a trust platform behind the world's largest consumer brands." "Every verification we run strengthens the Veriff Network, a trust layer that gets smarter with each check." The role owns positioning, launches, competitor comparisons, objection handling and win/loss insight, and asks for someone who makes "ambitious claims you can prove".Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    Veriff runs a deepfake quiz and a "Spot the deepfake" demo (whose page title still says "Age Estimation Challenge"), and its surveys found most people cannot tell a deepfake from reality.

    Medium impactLow effort First result in 1 quarter VP of Revenue Marketing

    First action

    Fix the title of the Spot the deepfake page.

    How to measure it

    Team benchmarks completed

    Now
    –
    Target
    100
    By
    2 quarters

    Steps

    1. 1

      Fix title

      Spot the deepfake page.

      Web and SEO/AEO Manager 1 hour

    2. 2

      Build team mode

      Invite links.

      Web and SEO/AEO Manager 1 month

    3. 3

      Report

      Benchmark comparison.

      Senior Director of Product Marketing 2 weeks

    4. 4

      Promote

      To target accounts.

      VP of Revenue Marketing ongoing

    5. 5

      Follow up

      AE calls.

      Senior Account Executive / USA ongoing

    6. 6

      Measure

      Meetings from reports.

      Revenue Operations monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    VP of Revenue Marketing

    Smallest test

    Run the team version with one customer.

    Why it works

    Offer a team version: a fraud leader invites their reviewers, everyone takes the test, and the leader gets a report comparing the team with the survey benchmark. Fix the demo page title. Use reports as ABM openers.

    A team benchmark is useful and personal, and it starts a conversation with the right buyer.

    Risks and how to handle them

    • Teams score poorly and feel blamed

      Frame results as industry-wide.

    Evidence

    • Your websiteInteractive tools: a deepfake detection quiz (/deepfakes-quiz) and a "Spot the deepfake" demo whose page title still reads "Age Estimation Challenge | Test it Now!"; a fraud risk calculator; an age estimation demo; and a live IDV demo.Source
    • Your websitePress page: the "A history of growth" figures (total investment, valuation, employees, global customers) are filled in by a script, so the page source reads "0 M", "0 B" and "0 +". Recent news: G2 Leader in Identity Verification (Summer 2026), CNBC and Statista World's Top Fintech Companies 2026, FIDO certification for Full Auto IDV, UK digital identity trust framework (DIATF) certification, a Fraud Industry Pulse Survey 2026, deepfake surveys of Britons and Americans, and a new Chief Product Officer "to lead next phase of trust infrastructure strategy".Source
    • HiringVP of Revenue Marketing (posted September 30, 2026): the team covers "Account-Based Marketing, demand generation, digital marketing, web and SEO/AEO, field and events, and customer marketing". First three months: diagnose the engine, agree ABM tiers "across 1:1, 1:few and scaled programmes" with Sales, and deliver "early wins such as an initial ABM pilot or improvements to website conversion". Nice to have: "emerging AEO / AI-driven discovery", "executive dinners and roundtables", and customer marketing "that have contributed to customer expansion".Source
  • 20

    The developer center promises launch in under 48 hours, but the Android and iOS sample apps on GitHub were last pushed in February 2024, while the browser SDK is current.

    Medium impactLow effort First result in 1 month Developer Relations

    First action

    Run both samples against the current SDK.

    How to measure it

    Trials with a first verification in 48 hours

    Now
    –
    Target
    +20%
    By
    1 quarter

    Steps

    1. 1

      Test samples

      Current SDKs.

      Developer Relations 2 days

    2. 2

      Update

      Android and iOS.

      Developer Relations 1 week

    3. 3

      Record

      Two quickstarts.

      Developer Relations 1 week

    4. 4

      Link

      Trial welcome email.

      Lifecycle Marketing Manager 1 day

    5. 5

      Measure

      Time to first verification.

      Revenue Operations monthly

    6. 6

      Maintain

      With each SDK release.

      Developer Relations ongoing

    First result
    1 month
    Cost
    Developer time
    Owner
    Developer Relations

    Smallest test

    Update the Android sample.

    Why it works

    Update both samples to current SDKs, add a five-minute quickstart video for each, and link them from the trial welcome email.

    Developers judge a vendor by its samples, and fresh ones speed trials.

    Risks and how to handle them

    • Samples drift again

      Add them to the release checklist.

    Evidence

    • Developer footprintGitHub: 10 public repositories; the browser SDK was updated October 17, 2026, but the Android and iOS sample apps were last pushed in February 2024. The developer center promises launch "in under 48 hours" via SDKs, API or Zapier.Source
    • Your websiteSelf-serve pricing: Essential $0.80 per verification ($49 monthly minimum), Plus $1.39 ($99), Premium $1.89 ($209), with a 15-day free trial of Premium and "No credit card needed"; add-ons are extended retention (+$0.30), PEP & sanctions (+$0.64) and ongoing monitoring (+$0.09). Biometric Authentication is not offered on any self-serve plan.Source
  • 21

    Every Veriff job post says final-stage candidates may be asked to verify their identity, which is Veriff's Know Your Employee use case at work. Hiring fraud is a growing worry for HR teams.

    Medium impactLow effort First result in 1 quarter Customer Marketing Manager

    First action

    Collect aggregate data from the talent team.

    How to measure it

    Know Your Employee meetings

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Gather data

      Aggregate only.

      Talent Acquisition 2 weeks

    2. 2

      Write

      Case study.

      Customer Marketing Manager 2 weeks

    3. 3

      Privacy review

      Candidate data.

      Legal 1 week

    4. 4

      Publish

      KYE page.

      Web and SEO/AEO Manager 1 day

    5. 5

      Promote

      HR campaigns.

      VP of Revenue Marketing ongoing

    6. 6

      Measure

      KYE meetings.

      Revenue Operations monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Customer Marketing Manager

    Smallest test

    Publish a short blog post.

    Why it works

    Write a case study on Veriff's own process (candidate experience, time taken, issues caught in aggregate) and use it on the Know Your Employee page and in HR campaigns.

    Using your own product is the most credible proof, and it gives HR buyers a peer example.

    Risks and how to handle them

    • Candidates feel watched

      Explain why and how data is kept.

    Evidence

    • HiringEvery Veriff job post says that "in the final stage of the recruitment process, we may request that you undergo identity verification", which is Veriff's own Know Your Employee use case applied to its hiring.Source
    • Your websiteUse-case and editorial pages: Right to Work and Right to Rent checks, reverification ("triggered by lifecycle events or rising risk"), age assurance and Know Your Employee; a news headline on October 15, 2026 read "UK Right to Work checks are live: Veriff outlines how platforms can avoid onboarding bottlenecks"; a blog post "Who's verifying your verifier?" argues the industry has not applied "know your users" to itself, and the homepage says Veriff builds its core models in-house and names its partners for adjacent checks: "we tell you exactly who".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableTalk

Fill the events in this plan

These ideas are events. Talk gets registrants for them and tells you who's coming and what their company does before the day.

Plan an event (opens programmable.talk in a new tab)
More example playbooks and reviews
ProgrammableDigital

Show Veriff’s product working

Turn screenshots or the website into an animated product demo in its own brand, for the homepage, launch posts and outreach in this playbook.

Make a demo (opens programmable.digital in a new tab)

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. Veriff did not commission, review or endorse it, and Programmable is not affiliated with Veriff. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Veriff runs its business.

Something wrong, or do you represent Veriff? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Network page, ROI calculator, comparison pages, press figures, llms.txt and sitemap, speed fixes; the mobile samples.

  2. Days 31 to 6011 ideas

    ABM pilot, trial routing, authentication add-on, expansion, case study library, LATAM proof, dinners, win/loss and the UK programme; the deepfake benchmark and the hiring story.

  3. Days 61 to 903 ideas

    Commit to the network report, lifecycle pricing and the transparency standard.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value higher conversion with fast, accurate decisions. The most cited problem: deepfakes and AI-generated documents.

  • Lower fraud rates
  • Drop-off during onboarding
  • In their words: “conversion”

Market

Competitive landscape

5 competitors compared: Sumsub, Socure, Jumio, Persona and 1 more.

  • Gap to exploit: Measured, network-level fraud intelligence
  • Sumsub: Similar claims to everyone
  • Socure: US-centred data

Hiring signals

Veriff is rebuilding go-to-market around a new story.

  • Senior Director of Product Marketing: Reposition to a trust platform on the Veriff Network. Ideas 1, 3, 14.
  • VP of Revenue Marketing: ABM pilot, website conversion, AEO, events. Ideas 2, 5, 7, 13.
  • Senior Account Executive / USA: Enterprise pipeline with Marketing, fintech. Ideas 7, 8.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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