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  • Big bets · 3
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Generated Oct 22, 2026
  1. Programmable
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  3. XP Inc.
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growth playbook · Oct 22, 2026

xpinc.com (opens in a new tab)

XP Inc. growth playbook

Diagnosis

XP Inc. is large and profitable (R$1.5 trillion in client assets, revenue +9%), but its active-client count is flat and advisor growth is about 1% a year.

Its hiring shows the answer it is betting on: a Growth coordinator for activation and win-back, Revenue growth for SMEs, expansion analysts for advisors and partner offices, and a Live Marketing team that must turn events into revenue.

The public recruiting funnel lags behind: 17 of 23 advisor-trainee posts are over a year old, the careers site misses basics, and strict bot rules may hide it from AI assistants. This playbook fixes the advisor funnel first, then activation, win-back, SME investing, sponsorship packages and event ROI, with bigger bets on an online advisor path, InfoMoney-to-account routing and a Clear-to-advice graduation path.

Growth Score

7/10

Biggest Opportunity

Grow the advisor channel and activate the existing base: same-day next steps for advisor candidates, and behaviour-triggered activation and win-back for retail clients.

Biggest Risk

BTG Pactual, Nubank, Inter and the large banks compete for the same investors, and a flat active base means growth depends on assets per client unless activation improves.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Refresh the 23 XP Future advisor posts and give every applicant a next step the same day: the free CPA course

    List the 17 posts older than a year and republish the five busiest cities first.

    High impact First result in 1 month
  2. 2

    Fix the xpinc.com homepage basics: a meta description, alt text and the render-blocking files

    Write the homepage meta description.

    Medium impact First result in 1 week
  3. 3

    Check that search engines, AI assistants and link previews can read xpinc.com

    Test the public pages with each major crawler's published user agent and IP ranges.

    High impact First result in 2 weeks

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 11Fill-ins · 6Reconsider · 2
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    XP is hiring expansion analysts to bring commercial talent into the advisor channel, and advisor numbers grew only about 1% in a year (about 18,400). Yet the trainee funnel looks stale from the outside: of 23 open XP Future and "Início de Carreira" posts across Brazil, 17 were first published more than a year ago, and each one warns that it is "um pool de talentos" where a reply "pode demorar". The strongest benefit, a free CPA certification course, only starts after selection.

    High impactMedium effort First result in 1 month Analista de Expansão Comercia…

    First action

    List the 17 posts older than a year and republish the five busiest cities first.

    How to measure it

    Applicants starting the CPA course within 7 days

    Now
    –
    Target
    50%
    By
    90 days

    Steps

    1. 1

      Audit the posts

      Date, city and applicants for all 23 posts.

      Talent Acquisition team 2 days

    2. 2

      Rewrite and republish

      Current date, timeline and what happens next.

      Talent Acquisition team 1 week

    3. 3

      Same-day course link

      Automatic email with the free CPA course after applying.

      Talent Acquisition team 3 days

    4. 4

      Score by progress

      Course modules completed as a screening signal.

      Analista de Expansão Comercial B2C 2 weeks

    5. 5

      City pages

      One section per city on /seja-um-assessor/ linking to its post.

      Corporate web and brand team 2 weeks

    6. 6

      Promote locally

      LinkedIn posts by advisors in each city.

      Analista de Expansão Comercial B2C ongoing

    7. 7

      Measure

      Applications, course starts, hires per city.

      Business Analyst | Segmento Trader monthly

    First result
    1 month
    Cost
    Staff time; the course is already offered
    Owner
    Analista de Expansão Comercial B2C

    Smallest test

    Send the course link to every applicant in one city for a month and compare interview rates.

    Why it works

    Republish each city post with a current date and a clear timeline, and send every qualified applicant the free CPA course link the day they apply, framed as step one of XP Future. Track course progress as the screening signal: candidates who finish the first modules move to interviews first. Build a city section on xpinc.com/seja-um-assessor/ for the cities with open posts, linking straight to them.

    Commercial people from other industries decide fast and drop out when nothing happens. A same-day next step that builds a qualification keeps them in the funnel, and course progress tells recruiters who is serious.

    Ready to use

    ChecklistXP Future post refresh

    [ ] List the 23 posts with first-published dates
    [ ] Republish posts older than 12 months
    [ ] Replace "pode demorar" with a dated timeline
    [ ] Same-day email with the free CPA course link
    [ ] Course progress field in the ATS
    [ ] City sections on /seja-um-assessor/
    [ ] Monthly report: applications, course starts, hires

    Risks and how to handle them

    • More applicants than recruiters can handle

      Let course progress decide interview order.

    • Old candidates in the pool

      Email them the course link too before closing old posts.

    Evidence

    • HiringXP Future advisor-trainee posts: 23 open "Assessoria de Investimentos: XP Future" and "Início de Carreira" posts in cities from Manaus to Porto Alegre, 17 of them first published more than a year ago (the oldest in November 2024). The post offers "Suporte completo para obtenção da certificação CPA" with a free course, and warns: "Essa vaga é um pool de talentos, então pode ser que o retorno demore um pouco a mais". Posts link candidates to xpinc.com/seja-um-assessor/. Checked October 21, 2026.Source
    • HiringExpansion hiring (posted September 23, 2026): Analista de Expansão Comercial B2B grows "um dos principais canais de distribuição da XP" by finding and interviewing "escritórios de assessoria de investimentos" through "prospecção ativa via LinkedIn"; Analista de Expansão Comercial B2C recruits professionals for the "Alta Renda" advisory segment; a Gerente Estratégico de Negócios supports "expansão geográfica" of the largest partner offices.Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
  • 02

    Google's phone test finds no meta description on the xpinc.com homepage, images without alt text, links without names, 7 console errors, and about 1.2 s of render-blocking requests on a 4.7 MB page. Real visitors still pass Core Web Vitals, so this is polish, not a crisis.

    Medium impactLow effort First result in 1 week Corporate web and brand team

    First action

    Write the homepage meta description.

    How to measure it

    Homepage search click-through

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Meta description

      Brands, careers, advisor path.

      Corporate web and brand team 1 hour

    2. 2

      Alt text and link names

      All homepage images and icons.

      Corporate web and brand team 1 day

    3. 3

      Console errors

      Fix the 7 errors.

      Corporate web and brand team 2 days

    4. 4

      Defer blocking files

      CSS and scripts.

      Corporate web and brand team 2 days

    5. 5

      Retest

      PageSpeed and accessibility.

      Corporate web and brand team 1 hour

    6. 6

      Repeat

      Careers and advisor pages.

      Corporate web and brand team 1 week

    First result
    1 week
    Cost
    $0
    Owner
    Corporate web and brand team

    Smallest test

    Add the meta description today.

    Why it works

    Write a meta description that names the group's brands and the careers and advisor paths, add alt text and link names, fix the console errors, and defer the blocking CSS and scripts.

    Candidates, journalists and investors see the description in search results and link previews; accessibility fixes widen who can use the site.

    Risks and how to handle them

    • Theme updates undo fixes

      Keep the fixes in a child theme.

    Evidence

    • Google PageSpeedxpinc.com homepage (WordPress), phone test: performance 93, largest contentful paint 2.6 s (the H1 "FAZER O IMPOSSÍVEL"), render-blocking requests costing about 1.2 s, 4.7 MB downloaded, accessibility 76 (low contrast, images without alt text, links without names), 7 browser console errors, and "Document does not have a meta description". Real visitors pass Core Web Vitals (LCP 2.4 s, INP 171 ms).Source
    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
  • 03

    A standard HTTP client asking for xpinc.com, its robots.txt or its sitemap gets HTTP 403 "Acesso Bloqueado", and xpi.com.br answers the same way. Bot protection is sensible for a broker, but rules this strict can also stop AI assistants, link-preview services and SEO tools from reading the careers and advisor pages.

    High impactLow effort First result in 2 weeks Corporate web and brand team

    First action

    Test the public pages with each major crawler's published user agent and IP ranges.

    How to measure it

    Public pages reachable by verified crawlers

    Now
    –
    Target
    100%
    By
    30 days

    Steps

    1. 1

      List public paths

      Careers, advisor, institutional.

      Corporate web and brand team 1 day

    2. 2

      Review rules

      With the security team.

      Especialista em Arquitetura de AppSec 2 days

    3. 3

      Allow verified bots

      Search, AI assistants, link previews.

      Especialista em Arquitetura de AppSec 2 days

    4. 4

      Serve robots and sitemap

      Always reachable.

      Corporate web and brand team 1 day

    5. 5

      Test

      Search Console and preview tools.

      Corporate web and brand team 1 day

    6. 6

      Monitor

      Crawl stats monthly.

      Corporate web and brand team monthly

    First result
    2 weeks
    Cost
    $0
    Owner
    Corporate web and brand team

    Smallest test

    Make robots.txt and the sitemap reachable first.

    Why it works

    Review the firewall rules: allow verified search crawlers, the main AI assistants' crawlers and link-preview bots on public pages (careers, advisor recruitment, institutional), keep protection on login and transactional paths, and always serve robots.txt and the sitemap.

    People now ask AI assistants "como virar assessor de investimentos"; a page those assistants cannot read cannot be recommended.

    Risks and how to handle them

    • Scrapers pose as bots

      Verify by IP ranges, not by user agent alone.

    Evidence

    • Your websiteRequests to www.xpinc.com, its robots.txt and its sitemap.xml from a standard HTTP client without a browser user agent return HTTP 403 with a page titled "Acesso Bloqueado"; www.xpi.com.br answers the same way. Checked October 21, 2026.Source
    • HiringXP Future advisor-trainee posts: 23 open "Assessoria de Investimentos: XP Future" and "Início de Carreira" posts in cities from Manaus to Porto Alegre, 17 of them first published more than a year ago (the oldest in November 2024). The post offers "Suporte completo para obtenção da certificação CPA" with a free course, and warns: "Essa vaga é um pool de talentos, então pode ser que o retorno demore um pouco a mais". Posts link candidates to xpinc.com/seja-um-assessor/. Checked October 21, 2026.Source
    • Google PageSpeedxpinc.com homepage (WordPress), phone test: performance 93, largest contentful paint 2.6 s (the H1 "FAZER O IMPOSSÍVEL"), render-blocking requests costing about 1.2 s, 4.7 MB downloaded, accessibility 76 (low contrast, images without alt text, links without names), 7 browser console errors, and "Document does not have a meta description". Real visitors pass Core Web Vitals (LCP 2.4 s, INP 171 ms).Source
  • 04

    Every job post says XP has "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia". XP's latest results report 4.772 million active clients and R$1.535 trillion in client assets.

    Medium impactLow effort First result in 1 week Talent Acquisition team

    First action

    Edit the shared job description template.

    How to measure it

    Posts updated

    Now
    –
    Target
    137
    By
    1 week

    Steps

    1. 1

      Agree wording

      With investor relations.

      Talent Acquisition team 1 day

    2. 2

      Update template

      Greenhouse.

      Talent Acquisition team 1 hour

    3. 3

      Push to posts

      All open posts.

      Talent Acquisition team 1 day

    4. 4

      Update careers pages

      Same figures.

      Corporate web and brand team 1 day

    5. 5

      Set reminder

      After each quarter.

      Talent Acquisition team quarterly

    6. 6

      Check

      Spot-check posts.

      Talent Acquisition team quarterly

    First result
    1 week
    Cost
    $0
    Owner
    Talent Acquisition team

    Smallest test

    Update the template today.

    Why it works

    Update the shared description with the latest published figures and a date, and set a quarterly reminder after each results release.

    Candidates and partner offices check numbers; current figures look like a company that is growing.

    Risks and how to handle them

    • Mixing metrics

      Use the same definitions as the results release.

    Evidence

    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
  • 05

    XP serves 4.77 million clients and recruits thousands of candidates, all of whom receive email in its name. Review email authentication for all sending services and keep policies at enforcement.

    High impactLow effort First result in 6 weeks Especialista em Arquitetura d…

    First action

    Pull a week of DMARC aggregate reports.

    How to measure it

    DMARC pass rate

    Now
    –
    Target
    99%
    By
    60 days

    Steps

    1. 1

      Collect reports

      Aggregate data.

      Especialista em Arquitetura de AppSec 1 week

    2. 2

      List senders

      All systems.

      Especialista em Arquitetura de AppSec 3 days

    3. 3

      Align

      Each sending service.

      Analista Pleno em Infraestrutura | SRE 1 week

    4. 4

      Enforce

      Quarantine or reject.

      Analista Pleno em Infraestrutura | SRE 2 weeks

    5. 5

      Recheck

      Reports after rollout.

      Analista Pleno em Infraestrutura | SRE 2 weeks

    6. 6

      Brand domains

      Repeat.

      Especialista em Arquitetura de AppSec 1 month

    First result
    6 weeks
    Cost
    $0
    Owner
    Especialista em Arquitetura de AppSec

    Smallest test

    Review a week of DMARC reports.

    Why it works

    Review DMARC reports, align every legitimate sender (recruiting, marketing, HR systems), keep the policy at p=quarantine or p=reject, and repeat for the brand domains.

    Enforcement protects clients and candidates from fake offers and improves inbox placement.

    Risks and how to handle them

    • Blocking a legitimate sender

      Check reports before each change.

    Evidence

    • DNS checkPublic email authentication records reviewed October 21, 2026.Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
  • 06

    Of 137 open roles, 32 were first published more than a year ago, including a "Banco de Talentos XP Inc." from December 2023. Old posts make the board look slow and bury the new growth and expansion roles.

    Medium impactLow effort First result in 1 month Talent Acquisition team

    First action

    List posts older than a year with their status.

    How to measure it

    Applications per post

    Now
    –
    Target
    +20%
    By
    90 days

    Steps

    1. 1

      List old posts

      With owners.

      Talent Acquisition team 1 day

    2. 2

      Decide

      Close, relabel or refresh.

      Talent Acquisition team 3 days

    3. 3

      Rewrite pools

      Timeline and next steps.

      Talent Acquisition team 2 days

    4. 4

      Pin priorities

      Careers page.

      Corporate web and brand team 1 day

    5. 5

      Review monthly

      Age report.

      Talent Acquisition team monthly

    6. 6

      Measure

      Applications per post.

      Business Analyst | Segmento Trader monthly

    First result
    1 month
    Cost
    $0
    Owner
    Talent Acquisition team

    Smallest test

    Clean the ten oldest posts.

    Why it works

    Close posts that are not hiring, relabel genuine pools as "Banco de talentos" with what happens next, and pin the newest priority roles on the careers page.

    A current board gets more applications per post.

    Risks and how to handle them

    • Losing pooled candidates

      Email them before closing.

    Evidence

    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
    • HiringXP Future advisor-trainee posts: 23 open "Assessoria de Investimentos: XP Future" and "Início de Carreira" posts in cities from Manaus to Porto Alegre, 17 of them first published more than a year ago (the oldest in November 2024). The post offers "Suporte completo para obtenção da certificação CPA" with a free course, and warns: "Essa vaga é um pool de talentos, então pode ser que o retorno demore um pouco a mais". Posts link candidates to xpinc.com/seja-um-assessor/. Checked October 21, 2026.Source

This quarter 10

The core plays for the next three months.

  • 07

    Active clients barely moved (4.790 million in Q1 to 4.772 million in Q2), and the new Growth coordinator owns activation "desde a abertura da conta" to the first real movement of money, with behavioural triggers over email, push and WhatsApp.

    High impactMedium effort First result in 1 month Coordenador(a) de Growth

    First action

    Measure the share of new accounts with a deposit within 7 and 30 days.

    How to measure it

    30-day activation rate

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Map the journey

      Events and drop-off.

      Coordenador(a) de Growth 2 weeks

    2. 2

      Design triggers

      One per missing step.

      Coordenador(a) de Growth 2 weeks

    3. 3

      Build in CRM

      Email, push, WhatsApp.

      CRM team 1 month

    4. 4

      Holdout tests

      Per trigger.

      Business Analyst | Segmento Trader 1 quarter

    5. 5

      Advisor hand-off

      For larger deposits.

      Associate Product Manager | Canal Assessor XP 1 month

    6. 6

      Report

      Weekly activation.

      Coordenador(a) de Growth weekly

    First result
    1 month
    Cost
    CRM and messaging costs
    Owner
    Coordenador(a) de Growth

    Smallest test

    Run one trigger for new accounts with no deposit after 3 days.

    Why it works

    Map the first 30 days by day and event: account opened, first deposit, first investment. Send one trigger per missing step (a guided first investment, a small fixed-income start, a call from an advisor for larger deposits). Test each trigger against a holdout.

    Most activation is lost in the first week; triggers based on what the client has not yet done beat generic welcome series.

    Risks and how to handle them

    • Too many messages

      Cap at one trigger per step and respect opt-outs.

    Evidence

    • HiringCoordenador(a) de Growth (São Paulo, posted October 20, 2026): leads "Growth, Ativação e Ciclo de Vida de Clientes PF", driving activation "desde a abertura da conta" to "a efetiva movimentação financeira", onboarding, CRM engagement over "e-mail, push, WhatsApp", "retenção e reconquista de clientes inativos", cross-sell and "gatilhos comportamentais e dados de utilização dos produtos".Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
    • Competitor researchRivals' own homepages: BTG Pactual, "Abra sua conta no Maior Banco de Investimentos da América Latina"; Nubank, "sua vida financeira sem complicações, asteriscos ou letras miúdas"; Inter, a "Super App" with "zero-commission stock & ETF investing".Source
  • 08

    The Growth coordinator is asked for "retenção e reconquista de clientes inativos". A flat active-client count means the base is losing roughly as many as it adds.

    High impactMedium effort First result in 1 quarter Coordenador(a) de Growth

    First action

    Size the inactive base by last product.

    How to measure it

    Clients reactivated

    Now
    –
    Target
    100,000
    By
    2 quarters

    Steps

    1. 1

      Segment

      Last product and time.

      Business Analyst | Segmento Trader 2 weeks

    2. 2

      Offers

      One per segment.

      Coordenador(a) de Growth 2 weeks

    3. 3

      Build

      CRM journeys.

      CRM team 1 month

    4. 4

      Advisor route

      High balances.

      Associate Product Manager | Canal Assessor XP 1 month

    5. 5

      Test

      Holdouts.

      Business Analyst | Segmento Trader 1 quarter

    6. 6

      Report

      Monthly.

      Coordenador(a) de Growth monthly

    First result
    1 quarter
    Cost
    CRM costs
    Owner
    Coordenador(a) de Growth

    Smallest test

    Test one segment.

    Why it works

    Segment inactive clients by last product used (fixed income, funds, stocks, card) and time inactive; send one relevant offer each, and route high-balance former clients to an advisor.

    Winning back a known client costs less than acquiring a new one.

    Risks and how to handle them

    • Clients left for a reason

      Ask why in the first message.

    Evidence

    • HiringCoordenador(a) de Growth (São Paulo, posted October 20, 2026): leads "Growth, Ativação e Ciclo de Vida de Clientes PF", driving activation "desde a abertura da conta" to "a efetiva movimentação financeira", onboarding, CRM engagement over "e-mail, push, WhatsApp", "retenção e reconquista de clientes inativos", cross-sell and "gatilhos comportamentais e dados de utilização dos produtos".Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
    • HiringAnalista de Revenue/Growth Pleno (posted October 8, 2026): "expandindo nossa operação de Revenue no segmento Pessoa Jurídica", to structure "a oferta de produtos de corretora para clientes PME"; builds segmentation and clusters, personalised communication journeys, and KPIs on "engajamento, conversão, retenção, captação e receita", with SQL and Adobe Campaign.Source
  • 09

    XP is expanding Revenue in the PJ segment to structure "produtos de corretora para clientes PME". SME accounts hold cash between payments.

    High impactMedium effort First result in 1 quarter Analista de Revenue/Growth Pl…

    First action

    Find SME clients with idle balances above a threshold.

    How to measure it

    SME sweep adoption

    Now
    –
    Target
    10% of target base
    By
    2 quarters

    Steps

    1. 1

      Segment

      Idle balance.

      Analista de Revenue/Growth Pleno 2 weeks

    2. 2

      Design offer

      Sweep product.

      Product team 1 month

    3. 3

      Journey

      Adobe Campaign.

      Analista de Revenue/Growth Pleno 2 weeks

    4. 4

      Launch

      Pilot group.

      Analista de Revenue/Growth Pleno 1 month

    5. 5

      Measure

      Adoption and revenue.

      Analista de Revenue/Growth Pleno monthly

    6. 6

      Scale

      Whole base.

      Analista de Revenue/Growth Pleno 1 quarter

    First result
    1 quarter
    Cost
    Product build time
    Owner
    Analista de Revenue/Growth Pleno

    Smallest test

    Email the offer to 1,000 SME clients.

    Why it works

    Segment SME clients by average idle balance and offer a simple automatic sweep into liquid fixed income, with one-click setup and a monthly earnings summary.

    A default product that earns on idle cash raises penetration with little effort for the owner.

    Risks and how to handle them

    • Liquidity needs

      Same-day redemption only.

    Evidence

    • HiringAnalista de Revenue/Growth Pleno (posted October 8, 2026): "expandindo nossa operação de Revenue no segmento Pessoa Jurídica", to structure "a oferta de produtos de corretora para clientes PME"; builds segmentation and clusters, personalised communication journeys, and KPIs on "engajamento, conversão, retenção, captação e receita", with SQL and Adobe Campaign.Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
  • 10

    The new partnerships coordinator must build "cotas de patrocínio" and new revenue from XP's events and properties. Expert XP had about 230 sponsors and 50,000 attendees last edition.

    High impactMedium effort First result in 1 quarter Coordenador(a) de Parcerias E…

    First action

    List the top 30 sponsors and what they bought.

    How to measure it

    Average sponsor value

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Inventory

      All properties.

      Coordenador(a) de Parcerias Estratégicas | Live Marketing 2 weeks

    2. 2

      Tiers

      Annual packages.

      Coordenador(a) de Parcerias Estratégicas | Live Marketing 2 weeks

    3. 3

      Proof

      Results reporting.

      Analista Pleno de Experiência de Marca 1 month

    4. 4

      Sell

      Top sponsors first.

      Coordenador(a) de Parcerias Estratégicas | Live Marketing 1 quarter

    5. 5

      Deliver

      Quarterly reports.

      Coordenador(a) de Parcerias Estratégicas | Live Marketing quarterly

    6. 6

      Renew

      Early renewal offer.

      Coordenador(a) de Parcerias Estratégicas | Live Marketing annual

    First result
    1 quarter
    Cost
    Staff time
    Owner
    Coordenador(a) de Parcerias Estratégicas | Live Marketing

    Smallest test

    Offer one annual package to five sponsors.

    Why it works

    Package sponsors across Expert XP, regional events, incentive trips and InfoMoney content, with audience data (anonymised) and measured results, sold as annual tiers.

    Annual packages raise revenue per sponsor and smooth income beyond one event.

    Risks and how to handle them

    • Conflicts with financial rules

      Compliance review of every package.

    Evidence

    • HiringCoordenador(a) de Parcerias Estratégicas | Live Marketing (posted October 20, 2026): "desenvolver novas oportunidades de receita, estruturar modelos de monetização" and lead "a captação de patrocínios para eventos, propriedades e iniciativas proprietárias da marca", structuring "cotas de patrocínio" and tracking "retorno sobre investimento".Source
    • News coverageExpert XP 2026 ran July 23 to 25 at São Paulo Expo; the previous edition drew "50 mil participantes", "230 patrocinadores" and "350 palestrantes" over more than 120 hours of content.Source
    • HiringAnalista Pleno de Experiência de Marca (Live Marketing, posted October 19, 2026): plans events "que fortaleçam o relacionamento com assessores e clientes", runs "viagens de incentivo para assessores e clientes" and tracks "métricas de sucesso e resultados dos eventos (ROI, NPS e outras)".Source
    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
  • 11

    The brand experience role runs incentive trips for advisors and tracks ROI and NPS. XP reported R$28 billion of net inflow in Q2.

    Medium impactMedium effort First result in 1 quarter Analista Pleno de Experiência…

    First action

    Pick the last incentive trip and run the comparison.

    How to measure it

    Events measured

    Now
    –
    Target
    100%
    By
    2 quarters

    Steps

    1. 1

      Define method

      Matched groups.

      Business Analyst | Segmento Trader 2 weeks

    2. 2

      Collect data

      Invites and inflow.

      Business Analyst | Segmento Trader 2 weeks

    3. 3

      First report

      Last trip.

      Analista Pleno de Experiência de Marca 1 month

    4. 4

      Standardise

      All events.

      Analista Pleno de Experiência de Marca 1 quarter

    5. 5

      Decide

      Formats to keep.

      Analista Pleno de Experiência de Marca quarterly

    6. 6

      Share

      With sponsors.

      Coordenador(a) de Parcerias Estratégicas | Live Marketing quarterly

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    Analista Pleno de Experiência de Marca

    Smallest test

    Measure one past event.

    Why it works

    For each event or trip, compare net inflow and client activity of invited advisors and clients before and after against a matched group; keep the formats that lift inflow.

    Measured ROI protects good events from budget cuts and ends weak ones.

    Risks and how to handle them

    • Selection bias

      Compare with similar advisors not invited.

    Evidence

    • HiringAnalista Pleno de Experiência de Marca (Live Marketing, posted October 19, 2026): plans events "que fortaleçam o relacionamento com assessores e clientes", runs "viagens de incentivo para assessores e clientes" and tracks "métricas de sucesso e resultados dos eventos (ROI, NPS e outras)".Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
    • HiringCoordenador(a) de Parcerias Estratégicas | Live Marketing (posted October 20, 2026): "desenvolver novas oportunidades de receita, estruturar modelos de monetização" and lead "a captação de patrocínios para eventos, propriedades e iniciativas proprietárias da marca", structuring "cotas de patrocínio" and tracking "retorno sobre investimento".Source
  • 12

    The B2B expansion analyst must "mapear o mercado" and prospect advisor offices via LinkedIn. Total advisors grew about 1% in a year.

    High impactMedium effort First result in 1 quarter Analista de Expansão Comercia…

    First action

    List the top 100 target offices by city.

    How to measure it

    New partner offices

    Now
    –
    Target
    20
    By
    2 quarters

    Steps

    1. 1

      Gather data

      Public sources.

      Analista de Expansão Comercial B2B 2 weeks

    2. 2

      Score

      Fit and size.

      Business Analyst | Segmento Trader 1 week

    3. 3

      Proposals

      By tier.

      Analista de Expansão Comercial B2B 2 weeks

    4. 4

      Outreach

      LinkedIn and events.

      Analista de Expansão Comercial B2B ongoing

    5. 5

      Onboard

      With GEN.

      Gerente Estratégico de Negócios ongoing

    6. 6

      Track

      Pipeline.

      Business Analyst | Segmento Trader monthly

    First result
    1 quarter
    Cost
    Data tools
    Owner
    Analista de Expansão Comercial B2B

    Smallest test

    Approach 20 top-scored offices.

    Why it works

    Build a map of independent offices and teams by city, size and growth from public registries and LinkedIn, score them, and run a structured approach with a tailored proposal per tier.

    Focused targeting turns ad-hoc prospecting into a pipeline that can be measured.

    Risks and how to handle them

    • Partner conflicts

      Avoid approaching advisors of existing partner offices.

    Evidence

    • HiringExpansion hiring (posted September 23, 2026): Analista de Expansão Comercial B2B grows "um dos principais canais de distribuição da XP" by finding and interviewing "escritórios de assessoria de investimentos" through "prospecção ativa via LinkedIn"; Analista de Expansão Comercial B2C recruits professionals for the "Alta Renda" advisory segment; a Gerente Estratégico de Negócios supports "expansão geográfica" of the largest partner offices.Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
  • 13

    The advisor-channel APM is hired to raise "conversão de investimentos" in the advisor journeys used by thousands of advisors.

    High impactMedium effort First result in 2 quarters Associate Product Manager | C…

    First action

    Measure today's proposal-to-investment time.

    How to measure it

    Proposal conversion

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Map the flow

      Today's steps.

      Associate Product Manager | Canal Assessor XP 2 weeks

    2. 2

      Design

      One tap.

      Product Designer 1 month

    3. 3

      Build

      App and advisor tools.

      Engenheiro(a) de Software Mobile 1 quarter

    4. 4

      Pilot

      100 advisors.

      Associate Product Manager | Canal Assessor XP 1 month

    5. 5

      Measure

      Conversion.

      Associate Product Manager | Canal Assessor XP monthly

    6. 6

      Roll out

      All advisors.

      Associate Product Manager | Canal Assessor XP 1 quarter

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Associate Product Manager | Canal Assessor XP

    Smallest test

    Pilot with one office.

    Why it works

    Let an advisor send a proposal that the client approves in one tap in the app; measure proposal-to-investment by advisor and product.

    Fewer steps between advice and execution lift conversion and give advisors data on what works.

    Risks and how to handle them

    • Suitability rules

      Check suitability before approval.

    Evidence

    • HiringAssociate Product Manager | Canal Assessor XP: builds the advisor channel's investment journeys, "simplificando processos operacionais e potencializando a conversão de investimentos" for "milhares de usuários".Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
  • 14

    Retirement assets grew 18% and insurance revenue 23%, the fastest lines in the latest results. The Growth coordinator owns cross-sell.

    High impactMedium effort First result in 1 quarter Coordenador(a) de Growth

    First action

    Pick two triggers.

    How to measure it

    Triggered sales

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Pick triggers

      From data.

      Business Analyst | Segmento Trader 2 weeks

    2. 2

      Offers

      Per trigger.

      Coordenador(a) de Growth 2 weeks

    3. 3

      Build

      CRM.

      CRM team 1 month

    4. 4

      Test

      Holdouts.

      Business Analyst | Segmento Trader 1 quarter

    5. 5

      Advisor route

      Larger cases.

      Associate Product Manager | Canal Assessor XP 1 month

    6. 6

      Report

      Monthly.

      Coordenador(a) de Growth monthly

    First result
    1 quarter
    Cost
    CRM costs
    Owner
    Coordenador(a) de Growth

    Smallest test

    Run the year-end tax trigger.

    Why it works

    Trigger retirement and insurance offers at moments in the data: salary increases, new dependants, a first large investment, year-end tax planning.

    Life-moment offers convert better than broadcast campaigns.

    Risks and how to handle them

    • Feels pushy

      Educational first message.

    Evidence

    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
    • HiringCoordenador(a) de Growth (São Paulo, posted October 20, 2026): leads "Growth, Ativação e Ciclo de Vida de Clientes PF", driving activation "desde a abertura da conta" to "a efetiva movimentação financeira", onboarding, CRM engagement over "e-mail, push, WhatsApp", "retenção e reconquista de clientes inativos", cross-sell and "gatilhos comportamentais e dados de utilização dos produtos".Source
  • 15

    XP is hiring an assistant dedicated to Reclame Aqui service. Prospective clients read those answers before opening an account.

    Medium impactLow effort First result in 1 month Assistente de Atendimento Rec…

    First action

    Measure current response time.

    How to measure it

    Reclame Aqui score

    Now
    –
    Target
    +0.5
    By
    2 quarters

    Steps

    1. 1

      Baseline

      Score and time.

      Assistente de Atendimento Reclame Aqui 1 week

    2. 2

      Targets

      Time and resolution.

      Customer Experience lead 1 week

    3. 3

      Templates

      Clear answers.

      Assistente de Atendimento Reclame Aqui 2 weeks

    4. 4

      Root causes

      Top themes to product.

      Customer Experience lead monthly

    5. 5

      Monitor

      Weekly.

      Assistente de Atendimento Reclame Aqui weekly

    6. 6

      Report

      Monthly.

      Customer Experience lead monthly

    First result
    1 month
    Cost
    Staff time
    Owner
    Assistente de Atendimento Reclame Aqui

    Smallest test

    Answer this week's complaints within 24 hours.

    Why it works

    Set response-time and resolution targets, write answers that explain the fix, and track the reputation score monthly.

    A strong reputation score reassures new investors comparing brokers.

    Risks and how to handle them

    • Generic answers

      Personalise every response.

    Evidence

    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
    • Competitor researchRivals' own homepages: BTG Pactual, "Abra sua conta no Maior Banco de Investimentos da América Latina"; Nubank, "sua vida financeira sem complicações, asteriscos ou letras miúdas"; Inter, a "Super App" with "zero-commission stock & ETF investing".Source
  • 16

    XP is hiring Officer Middle and Banker PME roles in about 15 cities, and corporate revenue more than doubled to R$606 million.

    High impactMedium effort First result in 1 quarter Officer Middle

    First action

    Pick three cities with new officers.

    How to measure it

    Meetings per officer

    Now
    –
    Target
    15 a month
    By
    2 quarters

    Steps

    1. 1

      Pick cities

      Three first.

      Officer Middle 1 week

    2. 2

      Target lists

      Local companies.

      Business Analyst | Segmento Trader 2 weeks

    3. 3

      Events

      Breakfasts.

      Analista Pleno de Experiência de Marca monthly

    4. 4

      City pages

      Officer and products.

      Corporate web and brand team 2 weeks

    5. 5

      Follow up

      Meetings.

      Officer Middle ongoing

    6. 6

      Measure

      Pipeline.

      Business Analyst | Segmento Trader monthly

    First result
    1 quarter
    Cost
    Event budget
    Owner
    Officer Middle

    Smallest test

    Run one breakfast.

    Why it works

    Give each city a local plan: a business breakfast with the regional advisor office, a list of target companies, and a city page with the officer and products.

    Local presence wins mid-market companies that value relationships.

    Risks and how to handle them

    • Overlap with advisor offices

      Agree roles with partner offices.

    Evidence

    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    XP Future recruits in many cities with a free CPA course, and partner offices need advisors. Today each post is a separate pool.

    High impactHigh effort First result in 2 quarters Analista de Expansão Comercia…

    First action

    Design the assessment.

    How to measure it

    Matched candidates

    Now
    –
    Target
    1,000
    By
    3 quarters

    Steps

    1. 1

      Design

      Assessment and steps.

      Analista de Expansão Comercial B2C 1 month

    2. 2

      Build

      Online path.

      Product team 2 months

    3. 3

      Office demand

      Openings by city.

      Gerente Estratégico de Negócios 1 month

    4. 4

      Match

      Rules.

      Analista de Expansão Comercial B2C 1 month

    5. 5

      Launch

      Three cities.

      Analista de Expansão Comercial B2C 1 month

    6. 6

      Scale

      All cities.

      Analista de Expansão Comercial B2C 2 quarters

    First result
    2 quarters
    Cost
    Product build
    Owner
    Analista de Expansão Comercial B2C

    Smallest test

    Run the path manually in one city.

    Why it works

    Build one online path: a short assessment, the CPA course, practice cases, and matching to XP or partner offices with openings in the candidate's city.

    A scalable path turns advisor recruiting from posts into a product and grows the channel that drives net inflow.

    Risks and how to handle them

    • Office quality

      Match only to offices meeting standards.

    Evidence

    • HiringXP Future advisor-trainee posts: 23 open "Assessoria de Investimentos: XP Future" and "Início de Carreira" posts in cities from Manaus to Porto Alegre, 17 of them first published more than a year ago (the oldest in November 2024). The post offers "Suporte completo para obtenção da certificação CPA" with a free course, and warns: "Essa vaga é um pool de talentos, então pode ser que o retorno demore um pouco a mais". Posts link candidates to xpinc.com/seja-um-assessor/. Checked October 21, 2026.Source
    • HiringExpansion hiring (posted September 23, 2026): Analista de Expansão Comercial B2B grows "um dos principais canais de distribuição da XP" by finding and interviewing "escritórios de assessoria de investimentos" through "prospecção ativa via LinkedIn"; Analista de Expansão Comercial B2C recruits professionals for the "Alta Renda" advisory segment; a Gerente Estratégico de Negócios supports "expansão geográfica" of the largest partner offices.Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
  • 18

    XP owns InfoMoney, one of Brazil's largest financial news sites, and its Expert XP discounts already run through an InfoMoney coupon. Readers who follow a topic are prospects for that product.

    High impactHigh effort First result in 2 quarters Coordenador(a) de Growth

    First action

    Pick five high-traffic article topics.

    How to measure it

    Accounts from InfoMoney

    Now
    –
    Target
    +30%
    By
    3 quarters

    Steps

    1. 1

      Pick topics

      Top traffic.

      Coordenador(a) de Growth 2 weeks

    2. 2

      Design offers

      Per topic.

      Coordenador(a) de Growth 1 month

    3. 3

      Compliance

      Editorial separation.

      Compliance 1 month

    4. 4

      Build

      Placements and tracking.

      Product team 1 month

    5. 5

      Test

      By topic.

      Business Analyst | Segmento Trader 1 quarter

    6. 6

      Scale

      All topics.

      Coordenador(a) de Growth 2 quarters

    First result
    2 quarters
    Cost
    Product time
    Owner
    Coordenador(a) de Growth

    Smallest test

    Test one topic.

    Why it works

    Add context-aware offers to articles (a fixed-income article offers a first fixed-income investment), track readers to account opening and activation, and measure by topic.

    Owned media audiences convert at low cost when the offer matches the article.

    Risks and how to handle them

    • Editorial independence

      Clear labels and separation from journalism.

    Evidence

    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
    • HiringCoordenador(a) de Growth (São Paulo, posted October 20, 2026): leads "Growth, Ativação e Ciclo de Vida de Clientes PF", driving activation "desde a abertura da conta" to "a efetiva movimentação financeira", onboarding, CRM engagement over "e-mail, push, WhatsApp", "retenção e reconquista de clientes inativos", cross-sell and "gatilhos comportamentais e dados de utilização dos produtos".Source
    • News coverageExpert XP 2026 ran July 23 to 25 at São Paulo Expo; the previous edition drew "50 mil participantes", "230 patrocinadores" and "350 palestrantes" over more than 120 hours of content.Source
  • 19

    XP has a Business Analyst dedicated to the "Segmento Trader", and Clear serves active traders. Traders who build wealth may need advice that a trading app does not give.

    Medium impactHigh effort First result in 2 quarters Business Analyst | Segmento T…

    First action

    Count Clear clients above a balance threshold.

    How to measure it

    Graduated clients

    Now
    –
    Target
    5,000
    By
    3 quarters

    Steps

    1. 1

      Define threshold

      Balance and activity.

      Business Analyst | Segmento Trader 2 weeks

    2. 2

      Offer

      Advisor review.

      Coordenador(a) de Growth 1 month

    3. 3

      Advisor match

      Trading-friendly advisors.

      Associate Product Manager | Canal Assessor XP 1 month

    4. 4

      Pilot

      1,000 clients.

      Coordenador(a) de Growth 1 quarter

    5. 5

      Measure

      Assets moved.

      Business Analyst | Segmento Trader monthly

    6. 6

      Scale

      All eligible.

      Coordenador(a) de Growth 2 quarters

    First result
    2 quarters
    Cost
    Advisor time
    Owner
    Business Analyst | Segmento Trader

    Smallest test

    Offer reviews to 200 traders.

    Why it works

    Identify Clear clients whose balances grow past a threshold, and offer an advisor review and XP products, keeping their trading tools.

    Moving growing traders to advised accounts keeps them in the group instead of losing them to private banks.

    Risks and how to handle them

    • Traders dislike advice

      Make it optional and keep their tools.

    Evidence

    • HiringThe Greenhouse board lists 137 open roles (checked October 21, 2026), 32 first published more than a year ago, including a general "Banco de Talentos XP Inc." from December 2023; there are Officer Middle and Banker PME roles in about 15 Brazilian cities, an "Assistente de Atendimento Reclame Aqui" role, and a Business Analyst for the "Segmento Trader". Every post describes XP Inc. as owner of "XP, Rico, Clear, XP Educação, InfoMoney" with "mais de 4,6 milhões de clientes ativos" and "R$ 1,1 trilhão de ativos sob custódia".Source
    • News coverageSecond quarter 2026 results: 4.772 million active clients at quarter-end, against 4.790 million in Q1 and 4.720 million a year earlier; client assets R$1.535 trillion (+12% year on year); R$28 billion of net inflow; about 18,400 advisors; net revenue +9% to R$4.88 billion; retirement plan client assets +18% to R$101 billion; insurance revenue +23%; corporate revenue more than doubled to R$606 million.Source
    • Competitor researchRivals' own homepages: BTG Pactual, "Abra sua conta no Maior Banco de Investimentos da América Latina"; Nubank, "sua vida financeira sem complicações, asteriscos ou letras miúdas"; Inter, a "Super App" with "zero-commission stock & ETF investing".Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    The corporate channel @xpinc has 14,300 subscribers but only 10 videos and about 13,400 views. Career changers research advisor work on YouTube.

    Medium impactLow effort First result in 1 month Analista de Expansão Comercia…

    First action

    Film three advisors.

    How to measure it

    Video-sourced applications

    Now
    –
    Target
    200
    By
    2 quarters

    Steps

    1. 1

      Pick advisors

      Varied backgrounds.

      Analista de Expansão Comercial B2C 1 week

    2. 2

      Film

      Phone quality.

      Analista Pleno de Experiência de Marca 2 weeks

    3. 3

      Edit

      Short and long.

      Analista Pleno de Experiência de Marca 1 week

    4. 4

      Publish

      YouTube and LinkedIn.

      Analista de Expansão Comercial B2C weekly

    5. 5

      Link

      City posts.

      Talent Acquisition team weekly

    6. 6

      Measure

      Applications.

      Business Analyst | Segmento Trader monthly

    First result
    1 month
    Cost
    Small video budget
    Owner
    Analista de Expansão Comercial B2C

    Smallest test

    Publish one video.

    Why it works

    Publish short videos with advisors from different cities and backgrounds, linking to the XP Future posts for that city.

    Real stories persuade commercial people from other industries more than job posts.

    Risks and how to handle them

    • Compliance

      Review every video.

    Evidence

    • Social channelsThe corporate YouTube channel @xpinc has about 14,300 subscribers, 10 videos and about 13,400 total views; the job posts point candidates to Instagram, LinkedIn and Glassdoor for "nosso dia a dia".Source
    • HiringXP Future advisor-trainee posts: 23 open "Assessoria de Investimentos: XP Future" and "Início de Carreira" posts in cities from Manaus to Porto Alegre, 17 of them first published more than a year ago (the oldest in November 2024). The post offers "Suporte completo para obtenção da certificação CPA" with a free course, and warns: "Essa vaga é um pool de talentos, então pode ser que o retorno demore um pouco a mais". Posts link candidates to xpinc.com/seja-um-assessor/. Checked October 21, 2026.Source
  • 21

    Expert XP drew 50,000 people and this year opened three full days to the public. Many attendees are investors who could become advisors.

    Medium impactLow effort First result in next edition Analista Pleno de Experiência…

    First action

    Plan a talk at the next edition.

    How to measure it

    Event applications

    Now
    –
    Target
    1,000
    By
    next edition

    Steps

    1. 1

      Plan

      Stand and talk.

      Analista Pleno de Experiência de Marca 1 month

    2. 2

      Materials

      City openings.

      Talent Acquisition team 2 weeks

    3. 3

      Capture

      Lead form.

      Talent Acquisition team 1 week

    4. 4

      Follow up

      Within a week.

      Analista de Expansão Comercial B2C 1 week

    5. 5

      Course link

      Same day.

      Talent Acquisition team same day

    6. 6

      Measure

      Hires.

      Business Analyst | Segmento Trader quarterly

    First result
    next edition
    Cost
    Stand cost
    Owner
    Analista Pleno de Experiência de Marca

    Smallest test

    Run a small stand at a regional event.

    Why it works

    Add an "XP Future" stand and talk, with the CPA course offer and city openings; follow up within a week.

    Event attendees already show interest in markets.

    Risks and how to handle them

    • Distracts from sponsors

      Keep it in a careers area.

    Evidence

    • News coverageExpert XP 2026 ran July 23 to 25 at São Paulo Expo; the previous edition drew "50 mil participantes", "230 patrocinadores" and "350 palestrantes" over more than 120 hours of content.Source
    • HiringXP Future advisor-trainee posts: 23 open "Assessoria de Investimentos: XP Future" and "Início de Carreira" posts in cities from Manaus to Porto Alegre, 17 of them first published more than a year ago (the oldest in November 2024). The post offers "Suporte completo para obtenção da certificação CPA" with a free course, and warns: "Essa vaga é um pool de talentos, então pode ser que o retorno demore um pouco a mais". Posts link candidates to xpinc.com/seja-um-assessor/. Checked October 21, 2026.Source
    • HiringAnalista Pleno de Experiência de Marca (Live Marketing, posted October 19, 2026): plans events "que fortaleçam o relacionamento com assessores e clientes", runs "viagens de incentivo para assessores e clientes" and tracks "métricas de sucesso e resultados dos eventos (ROI, NPS e outras)".Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. XP Inc. did not commission, review or endorse it, and Programmable is not affiliated with XP Inc.. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how XP Inc. runs its business.

Something wrong, or do you represent XP Inc.? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    XP Future refresh and CPA next step, homepage basics, crawler access, job figures, DMARC and old posts.

  2. Days 31 to 6011 ideas

    Activation, win-back, SME sweep, sponsorship packages, event ROI, office map, one-tap proposals, cross-sell, Reclame Aqui and city programs; the recruiting videos.

  3. Days 61 to 904 ideas

    Start the big bets and plan recruiting at the next Expert XP.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value wide product shelf. The most cited problem: complex choices for new investors.

  • Access to advisors
  • Advisor quality varies
  • In their words: “assessor”

Market

Competitive landscape

4 competitors compared: BTG Pactual, Nubank, Inter and Large banks (Itaú, Bradesco).

  • Gap to exploit: Same-day career paths into advisory
  • BTG Pactual: Less mass-market reach
  • Nubank: Limited human advice

Hiring signals

XP is hiring to grow from a flat client base: a Growth coordinator for activation, win-back and cross-sell (ideas 7, 8, 14, 18), Revenue growth for SME investing (idea 9), expansion analysts and a strategic partner…

  • Coordenador(a) de Growth: Activation and lifecycle. Ideas 7, 8, 14.
  • Analista de Revenue/Growth Pleno: SME investing revenue. Idea 9.
  • Coordenador(a) de Parcerias Estratégicas | Live Marketing: Sponsorship monetisation. Idea 10.

From the team that wrote this playbook

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