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hiverhq.com website review
Visit site (opens in a new tab)Reviewed 1 November 202631 issues · 98 checks
This review found 31 issues worth fixing on hiverhq.com, 7 of them high impact, across 98 checks. The most urgent: render-blocking requests. Your full playbook turns these into prioritised fixes alongside reviews, competitors and channels.
- Homepage
- Phone render
- Links and pages
- Google PageSpeed
Google PageSpeed Insights (opens in a new tab), mobile
Site score
77CClosest competitors among SaaS websites
Compare side by sideShow as table
| Date | Real-visitor load time (LCP) |
|---|---|
| May 9, 2026 | 4.8 s |
| May 16, 2026 | 4.8 s |
| May 23, 2026 | 4.8 s |
| May 30, 2026 | 4.9 s |
| Jun 6, 2026 | 5.1 s |
| Jun 13, 2026 | 5.1 s |
| Jun 20, 2026 | 5.2 s |
| Jun 27, 2026 | 5.4 s |
| Jul 4, 2026 | 5.4 s |
| Jul 11, 2026 | 5.6 s |
| Jul 18, 2026 | 6.0 s |
| Jul 25, 2026 | 5.9 s |
| Aug 1, 2026 | 5.8 s |
| Aug 8, 2026 | 5.7 s |
| Aug 15, 2026 | 5.6 s |
| Aug 22, 2026 | 5.8 s |
| Aug 29, 2026 | 5.9 s |
| Sep 5, 2026 | 5.9 s |
| Sep 12, 2026 | 4.3 s |
| Sep 19, 2026 | 2.8 s |
| Sep 26, 2026 | 2.6 s |
| Oct 3, 2026 | 2.4 s |
| Oct 10, 2026 | 3.4 s |
| Oct 17, 2026 | 4.4 s |
| Oct 24, 2026 | 4.6 s |
Show as table
| Date | Real-visitor tap response (INP) |
|---|---|
| May 9, 2026 | 228 ms |
| May 16, 2026 | 234 ms |
| May 23, 2026 | 243 ms |
| May 30, 2026 | 251 ms |
| Jun 6, 2026 | 257 ms |
| Jun 13, 2026 | 246 ms |
| Jun 20, 2026 | 242 ms |
| Jun 27, 2026 | 238 ms |
| Jul 4, 2026 | 236 ms |
| Jul 11, 2026 | 229 ms |
| Jul 18, 2026 | 227 ms |
| Jul 25, 2026 | 219 ms |
| Aug 1, 2026 | 206 ms |
| Aug 8, 2026 | 195 ms |
| Aug 15, 2026 | 212 ms |
| Aug 22, 2026 | 240 ms |
| Aug 29, 2026 | 236 ms |
| Sep 5, 2026 | 249 ms |
| Sep 12, 2026 | 201 ms |
| Sep 19, 2026 | 206 ms |
| Sep 26, 2026 | 210 ms |
| Oct 3, 2026 | 212 ms |
| Oct 10, 2026 | 256 ms |
| Oct 17, 2026 | 238 ms |
| Oct 24, 2026 | 239 ms |
Chrome UX Report (opens in a new tab): real Chrome visitors over rolling 28-day periods.
One score from every part of this review. How it works
How it loaded on a phone
0.4 s
0.8 s
1.3 s
1.7 s
2.1 s
2.5 s
2.9 s
3.4 s
hiverhq.com does not allow embedding, so this is Google's rendering of the page.
Speed
Render-blocking requests
1.9 s37 files block the first paint until they finish downloading. Deferring or inlining them could save about 1.9 s.
6,000 HTML elements
The page has 6,000 HTML elements. Above 1,500, rendering and every interaction get slower on phones.
Main-thread work: 4.3 s
A phone's processor spends 4.3 s on main-thread work while loading, 2.8 s of it running JavaScript. Above 2 s, taps and scrolls feel sluggish.
8 third-party services on the page
8 third-party services load with your homepage (Google Tag Manager, hsappstatic.net and Facebook and others), adding 1.6 MB and 1.0 s of main-thread time.
Mobile performance score: 79
79/100Your mobile performance score is 79. Pages that score under 90 lose visitors before the first paint.
Reduce unused JavaScript
613 KiBAbout 613 KiB of JavaScript is downloaded but never used on this page.
Use efficient cache lifetimes
430 KiB20 files are served with short cache lifetimes, so returning visitors download them again (430 KiB).
Google Tag Manager adds 357 ms
357 msGoogle Tag Manager costs a phone 357 ms of main-thread work and 390 KiB of downloads while your page loads. Loading it after the page is usable, or only on the pages that need it, takes that off the critical path.
hsappstatic.net adds 321 ms
321 mshsappstatic.net costs a phone 321 ms of main-thread work and 710 KiB of downloads while your page loads. Loading it after the page is usable, or only on the pages that need it, takes that off the critical path.
13 long tasks on the main thread
13 long tasks block the main thread while loading, the longest for 230 ms. During a long task the page ignores taps.
Reduce unused CSS
150 ms · 48 KiBAbout 48 KiB of CSS is downloaded but never applied on this page. Google estimates it would make the page about 150 ms faster on a phone.
Improve image delivery
90 KiB2 images could be 90 KiB smaller with modern formats (WebP or AVIF) and sizes that fit a phone screen.
Legacy JavaScript
32 KiBPolyfills for old browsers add 32 KiB JavaScript that modern phones do not need.
Chained critical requests
Critical files load one after another instead of in parallel (3 chains). Preconnecting to key origins and preloading the hero image shortens the chain.
Forced reflow
Scripts make the browser recalculate the layout repeatedly while the page loads, which wastes processor time on phones.
1 checks passed
Server response: 79 ms
79 msYour server sent the HTML in 79 ms, well inside Google's 600 ms guideline.
Core Web Vitals
Fails Core Web Vitals for real visitors
Real Chrome users on phones do not pass Google's Core Web Vitals on this page (28-day field data from the Chrome UX Report (opens in a new tab)). Google uses this in ranking.
Time to Interactive: 18.6 s
18.6 sThe page becomes fully interactive after 18.6 s. Good is under 3.8 s.
Speed Index: 6.5 s
6.5 sVisually, the page fills in at 6.5 s (Speed Index). Good is under 3.4 s.
Real-user LCP: 2.7 s
2.7 sReal visitors wait 2.7 s for the largest content to appear (75th percentile). Good is under 2.5 s.
Real-user INP: 321 ms
321 msReal visitors wait 321 ms for the page to respond to a tap (75th percentile). Good is under 200 ms.
Real-user CLS: 0.13
0.13For real visitors the layout shifts by 0.13 (75th percentile). Good is under 0.1.
Real-user FCP: 2.6 s
2.6 sReal visitors see the first content after 2.6 s (75th percentile). Good is under 1.8 s.
Real-user TTFB: 1.4 s
1.4 sReal visitors wait 1.4 s for your server to start answering (75th percentile). Good is under 800 ms.
Total Blocking Time: 445 ms
445 msScripts block taps and scrolling for 445 ms in total while the page loads. Good is under 200 ms.
First Contentful Paint: 2.3 s
2.3 sThe first text or image appears after 2.3 s on a phone. Good is under 1.8 s.
Tap response (INP) held steady for real visitors
+3%Over the last 25 four-week periods to 2026-10-24, real Chrome visitors' tap response (inp) went from 228 ms to 239 ms at the 75th percentile (Chrome UX Report (opens in a new tab) history).
Largest content (LCP) held steady for real visitors
-7%Over the last 25 four-week periods to 2026-10-24, real Chrome visitors' largest content (lcp) went from 4.8 s to 4.6 s at the 75th percentile (Chrome UX Report (opens in a new tab) history).
2 checks passed
Largest Contentful Paint: 2.3 s
2.3 sYour largest element renders in 2.3 s on a phone, inside Google's 2.5 s “good” threshold. The largest element is the text “The agentic customer service platform built for complex sup…”.
Cumulative Layout Shift: 0
0The layout barely moves while loading (CLS 0, good is under 0.1).
Images and page weight
Page weight: 2.7 MB in 159 requests
2.7 MBYour homepage downloads 2.7 MB in 159 requests on a phone: scripts 1.9 MB (58), fonts 230 KiB (5) and stylesheets 217 KiB (50). Under 2 MB keeps phones on slow connections fast.
1 image far larger than shown
15 KiB1 image is downloaded at several times the size a phone draws it, for example [email protected] at 1,212 px wide, shown at 356 px. Resized copies would save about 15 KiB.
1 image below the first screen load straight away
1 image further down the page (36 KiB) download before anyone scrolls to it. Adding loading="lazy" lets the first screen load first.
About 0.8 g of CO₂ per visit
0.76 gBy the Sustainable Web Design model, a visit to your homepage emits about 0.76 g of CO₂e: 91.1 kg a year at 10,000 visits a month. It scales with page weight, so every byte cut lowers it.
1 checks passed
Images use modern formats
Every sizeable image is WebP, AVIF or SVG.
Accessibility
Certain ARIA roles must contain particular children (1 element)
Certain ARIA roles must contain particular children: 1 element on the page fails this check, rated critical by axe-core.
5 links without text
5 visible links have no text or label, so screen readers cannot say where they go.
Headings skip levels
Headings skip levels (h2 → h4, h2 → h5 and h2 → h4), which makes the page harder to scan with a screen reader.
2 checks passed
Every image has alt text
All 100 images in the HTML carry an alt attribute.
51 automated accessibility rules passed
axe-core 4.13.0, the open-source engine behind most accessibility testing tools, ran 54 WCAG 2.2 A/AA and best-practice rules on the phone render: 51 passed and 3 failed. 4 mores need a person to judge. Automated rules catch about a third of accessibility problems; the rest need manual testing.
SEO
2 links crawlers can't follow
2 links have no real href, so search engines can't follow them.
2 links with vague text
2 links use generic text like “click here” or “learn more”, which tells Google nothing about the page behind them.
200 internal links, 19 external
The homepage links to 200 pages on hiverhq.com and 19 external pages.
8 checks passed
Meta description: 135 characters
Your meta description is 135 characters: “More than 10,000 teams use Hiver to tackle complex support across channels with AI, cross-team collaboration, ticketing…”.
One H1 headline
Your main headline reads: “The agentic customer service platform built for complex support”.
Title: 52 characters
Your title is a healthy 52 characters: “Hiver: Agentic Omnichannel Customer Service Platform”.
Canonical URL set
The canonical URL is https://hiverhq.com/.
Structured data in place
Structured data found: ImageObject, Organization, SoftwareApplication, VideoObject and WebPage.
Open Graph tags complete
Open Graph tags are complete, so shared links show a title, description and image.
robots.txt in place
robots.txt is in place and points crawlers to your sitemap.
XML sitemap found
Your XML sitemap is reachable at https://hiverhq.com/sitemap_index.xml.
AI search readiness
4 checks passed
AI answer engines may read the site
Your robots.txt lets the crawlers behind ChatGPT search, Claude and Perplexity read the site and cite it in answers.
Organization data: 6 of 6 facts
Your Organization JSON-LD gives name, url, logo, sameAs (social profiles), description and contact details.
Text is in the HTML
Your server sends the page's text in the HTML (3,021 words), so crawlers that don't run JavaScript still read it.
llms.txt published
The site publishes /llms.txt (195 KiB, 638 links, though it should open with a “# Title” line), a plain-text guide to the site for AI tools.
Other pages
10 pages without a meta description
/features/email-management, /features/live-chat, /features/slack, /features/voice, /features/knowledge-base and /features/ai-copilot and 4 others have no meta description, so Google writes the search snippet from whatever text it finds.
10 pages without an H1
/features/email-management, /features/live-chat, /features/slack, /features/voice, /features/knowledge-base and /features/ai-copilot and 4 others have no <h1> headline, so visitors and search engines get no clear main topic.
15 internal pages checked
We fetched 15 pages linked from your homepage (of 89 found) and read each the way a search engine does.
5 checks passed
Linked pages load
11 pages of 15 loaded without an error (the rest turned automated requests away).
Canonical URLs point to themselves
No page we checked hands its ranking to a different URL.
Titles are unique
Every page we checked has its own title.
No linked page is hidden from search
None of the pages we checked carries a noindex tag.
Every page has a title
All 10 pages that loaded have a <title>.
Best practices
1 third-party cookie
1 third-party cookie is set on load; browsers are restricting these, so whatever relies on them breaks.
1 JavaScript error while loading
1 error was logged to the browser console while the page loaded, for example “Cannot read properties of undefined (reading 'left')”.
Browser-reported issues
Chrome logged issues while loading the page (“Cookie”).
2 checks passed
Tap targets are thumb-sized
9 of 11 tappable elements near the top are at least 24 px.
Mobile viewport set
The page declares a mobile viewport.
Security and trust
1 broken external link
1 link to other sites is dead, for example https://resources.hiverhq.com/state-of-email-report-2019 (404).
1 link through redirect chains
1 link go through two or more redirects, for example https://v2.hiverhq.com/pre-login.
No security.txt
There is no /.well-known/security.txt telling researchers how to report a security problem to you.
7 checks passed
Served over HTTPS
The homepage is served over HTTPS (hiverhq.com).
Valid certificate (87 days left)
The certificate from Google Trust Services · WR1 verifies for hiverhq.com and is valid for another 87 days.
Protected from clickjacking
X-Frame-Options or a frame-ancestors policy stops other sites framing yours.
Content-Security-Policy set
A Content-Security-Policy is set, the main browser-side defence against injected scripts.
HSTS enabled
Strict-Transport-Security is set, so browsers always use https.
http:// redirects to https
http://hiverhq.com redirects to the secure version.
HTTP/2
The server speaks HTTP/2, so browsers load many files over one connection.
Domain and trust
No CAA record
hiverhq.com has no CAA record, so any certificate authority may issue a certificate for it. A CAA record naming your provider (for example letsencrypt.org) closes that door.
DNSSEC is off
hiverhq.com's DNS answers are not signed. DNSSEC stops attackers forging them to send visitors or email elsewhere; most registrars switch it on in a click, though most sites still run without it.
2 checks passed
Domain is 11 years old
11 yearshiverhq.com was registered in Aug 2015 through GoDaddy.com, LLC. An established domain carries more trust with email providers and search engines.
Registered until Aug 2031
hiverhq.com is registered until Aug 2031.
Content and conversion
No direct contact details
No phone number or email link on the homepage, so ready-to-buy visitors have one fewer way to reach you.
No form on the homepage
There is no form on the homepage, so every lead has to click through to another page first.
About 897 words of copy
The homepage carries about 897 words of visible text.
5 checks passed
Clear next step on the first screen
On a phone, the first screen shows a clear next step: “Pricing” and “Book a demo”.
12 calls to action
The homepage has 12 calls to action, for example “Pricing”, “Not on Hiver? Sign up now” and “Book a demo”.
Social proof on the page
Social proof on the homepage: 16 customer or partner logos, 5 trust badges and “Trusted by 10,000+ teams”.
Analytics in place
Analytics detected: Google Tag Manager and HubSpot.
Risk reducer mentioned
A guarantee or risk reducer (money-back, free trial, no credit card or similar) is mentioned on the page.
Email authentication
Email authentication score: 85/100
Email authentication: SPF record 25 points, plus 15 when it ends in -all (10 for ~all); DMARC record 25, plus 25 for a reject policy (15 for quarantine); a DKIM key on a common selector 10.
3 checks passed
DMARC policy: quarantine
DMARC tells receivers to quarantine mail that fails authentication, and sends you reports.
SPF in place (~all)
An SPF record lists your sending servers and marks other mail as suspicious (~all): “v=spf1 include:_u.hiverhq.com._spf.dmarclj.com ~all”.
DKIM signing found
A DKIM key is published (selector “google”, “s1” and “s2”), so receivers can verify mail really came from you.
Privacy and tracking
7 trackers load before any consent
7Before a visitor clicks anything, the page loads Google Ads, Google Tag Manager, HubSpot, LinkedIn Insight and Meta Pixel and 2 mores (measured from a US location before any click). A consent tool (HubSpot cookie banner) is installed; check it blocks these until visitors agree where the law requires it.
10 cookies set on arrival
10Opening the homepage sets 10 cookies (measured from a US location before any click).
30 other companies contacted
Loading the homepage contacts 30 hosts run by other companies (fonts, scripts, analytics, ads), each of which sees the visitor's IP address.
1 checks passed
Consent tool: HubSpot cookie banner
A consent management tool (HubSpot cookie banner) loads with the page.
Upkeep, stack and company
- It runs WordPress 3.7.1; the current release is 7.1.4.
Stack
- CMS
- WordPress 3.7.1
- Framework
- jQuery
- Analytics
- Google Tag Manager | Microsoft Clarity
- Hosting
- WordPress.com
Company
- Founded
- 2011
- Headquarters
- San Jose
Upkeep, stack, hiring and company data from programmable.info
Go beyond the website
What your $25 Growth Playbook adds
This review found 31 issues on hiverhq.com, including 19 speed issues, 2 SEO issues and 1 conversion gap. That is the website alone. The full Growth Playbook pairs these findings with what your customers say in public reviews and communities and what your closest competitors do better, then turns everything into at least 20 prioritised ideas, each with the evidence behind it, a step-by-step playbook, a metric and an owner.
- 28 research agents read your site, reviews, competitors, communities and public filings
- Customer review mining (G2, Capterra, Trustpilot and more) and voice-of-pain analysis in your buyers’ own words
- Competitor intelligence with battlecards for your closest rivals
- Ideal customer profile, buyer segments and buying-stage funnel
- Ranked channels, outreach sequences and content angles
- Live Reddit threads where buyers ask for what you sell, with draft replies
- Earned media and PR openings
- At least 20 ideas with evidence, a step-by-step playbook, metric, owner, effort and impact, grouped into this week, this quarter, big bets and wildcards, plus a 30/60/90-day roadmap
- PDF, Markdown, CSV, Notion and Linear exports, and a shareable page your team can track progress on
- Refresh the playbook later to see what changed
14-day money-back guarantee: not happy for any reason, email us within 14 days and we refund in full.