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hiverhq.com website review

Visit site (opens in a new tab)Reviewed 1 November 202631 issues · 98 checks

This review found 31 issues worth fixing on hiverhq.com, 7 of them high impact, across 98 checks. The most urgent: render-blocking requests. Your full playbook turns these into prioritised fixes alongside reviews, competitors and channels.

  1. Homepage
  2. Phone render
  3. Links and pages
  4. Google PageSpeed

Google PageSpeed Insights (opens in a new tab), mobile

Real-visitor load time (LCP)75th percentile, phones
6.5 s1.9 sMay 9Oct 244.6 s
Show as table
DateReal-visitor load time (LCP)
May 9, 20264.8 s
May 16, 20264.8 s
May 23, 20264.8 s
May 30, 20264.9 s
Jun 6, 20265.1 s
Jun 13, 20265.1 s
Jun 20, 20265.2 s
Jun 27, 20265.4 s
Jul 4, 20265.4 s
Jul 11, 20265.6 s
Jul 18, 20266.0 s
Jul 25, 20265.9 s
Aug 1, 20265.8 s
Aug 8, 20265.7 s
Aug 15, 20265.6 s
Aug 22, 20265.8 s
Aug 29, 20265.9 s
Sep 5, 20265.9 s
Sep 12, 20264.3 s
Sep 19, 20262.8 s
Sep 26, 20262.6 s
Oct 3, 20262.4 s
Oct 10, 20263.4 s
Oct 17, 20264.4 s
Oct 24, 20264.6 s
Real-visitor tap response (INP)75th percentile, phones
266 ms186 msMay 9Oct 24239 ms
Show as table
DateReal-visitor tap response (INP)
May 9, 2026228 ms
May 16, 2026234 ms
May 23, 2026243 ms
May 30, 2026251 ms
Jun 6, 2026257 ms
Jun 13, 2026246 ms
Jun 20, 2026242 ms
Jun 27, 2026238 ms
Jul 4, 2026236 ms
Jul 11, 2026229 ms
Jul 18, 2026227 ms
Jul 25, 2026219 ms
Aug 1, 2026206 ms
Aug 8, 2026195 ms
Aug 15, 2026212 ms
Aug 22, 2026240 ms
Aug 29, 2026236 ms
Sep 5, 2026249 ms
Sep 12, 2026201 ms
Sep 19, 2026206 ms
Sep 26, 2026210 ms
Oct 3, 2026212 ms
Oct 10, 2026256 ms
Oct 17, 2026238 ms
Oct 24, 2026239 ms

Chrome UX Report (opens in a new tab): real Chrome visitors over rolling 28-day periods.

One score from every part of this review. How it works

Full-page screenshot of hiverhq.com (phone) rendered by Google PageSpeed Insights

How it loaded on a phone

  1. hiverhq.com at 0.4 s0.4 s
  2. hiverhq.com at 0.8 s0.8 s
  3. hiverhq.com at 1.3 s1.3 s
  4. hiverhq.com at 1.7 s1.7 s
  5. hiverhq.com at 2.1 s2.1 s
  6. hiverhq.com at 2.5 s2.5 s
  7. hiverhq.com at 2.9 s2.9 s
  8. hiverhq.com at 3.4 s3.4 s

hiverhq.com does not allow embedding, so this is Google's rendering of the page.

Speed

9 to fix79
  • Render-blocking requests

    1.9 s

    37 files block the first paint until they finish downloading. Deferring or inlining them could save about 1.9 s.

  • 6,000 HTML elements

    The page has 6,000 HTML elements. Above 1,500, rendering and every interaction get slower on phones.

  • Main-thread work: 4.3 s

    A phone's processor spends 4.3 s on main-thread work while loading, 2.8 s of it running JavaScript. Above 2 s, taps and scrolls feel sluggish.

  • 8 third-party services on the page

    8 third-party services load with your homepage (Google Tag Manager, hsappstatic.net and Facebook and others), adding 1.6 MB and 1.0 s of main-thread time.

  • Mobile performance score: 79

    79/100

    Your mobile performance score is 79. Pages that score under 90 lose visitors before the first paint.

  • Reduce unused JavaScript

    613 KiB

    About 613 KiB of JavaScript is downloaded but never used on this page.

  • Use efficient cache lifetimes

    430 KiB

    20 files are served with short cache lifetimes, so returning visitors download them again (430 KiB).

  • Google Tag Manager adds 357 ms

    357 ms

    Google Tag Manager costs a phone 357 ms of main-thread work and 390 KiB of downloads while your page loads. Loading it after the page is usable, or only on the pages that need it, takes that off the critical path.

  • hsappstatic.net adds 321 ms

    321 ms

    hsappstatic.net costs a phone 321 ms of main-thread work and 710 KiB of downloads while your page loads. Loading it after the page is usable, or only on the pages that need it, takes that off the critical path.

  • 13 long tasks on the main thread

    13 long tasks block the main thread while loading, the longest for 230 ms. During a long task the page ignores taps.

  • Reduce unused CSS

    150 ms · 48 KiB

    About 48 KiB of CSS is downloaded but never applied on this page. Google estimates it would make the page about 150 ms faster on a phone.

  • Improve image delivery

    90 KiB

    2 images could be 90 KiB smaller with modern formats (WebP or AVIF) and sizes that fit a phone screen.

  • Legacy JavaScript

    32 KiB

    Polyfills for old browsers add 32 KiB JavaScript that modern phones do not need.

  • Chained critical requests

    Critical files load one after another instead of in parallel (3 chains). Preconnecting to key origins and preloading the hero image shortens the chain.

  • Forced reflow

    Scripts make the browser recalculate the layout repeatedly while the page loads, which wastes processor time on phones.

1 checks passed
  • Server response: 79 ms

    79 ms

    Your server sent the HTML in 79 ms, well inside Google's 600 ms guideline.

Core Web Vitals

10 to fix0
  • Fails Core Web Vitals for real visitors

    Real Chrome users on phones do not pass Google's Core Web Vitals on this page (28-day field data from the Chrome UX Report (opens in a new tab)). Google uses this in ranking.

  • Time to Interactive: 18.6 s

    18.6 s

    The page becomes fully interactive after 18.6 s. Good is under 3.8 s.

  • Speed Index: 6.5 s

    6.5 s

    Visually, the page fills in at 6.5 s (Speed Index). Good is under 3.4 s.

  • Real-user LCP: 2.7 s

    2.7 s

    Real visitors wait 2.7 s for the largest content to appear (75th percentile). Good is under 2.5 s.

  • Real-user INP: 321 ms

    321 ms

    Real visitors wait 321 ms for the page to respond to a tap (75th percentile). Good is under 200 ms.

  • Real-user CLS: 0.13

    0.13

    For real visitors the layout shifts by 0.13 (75th percentile). Good is under 0.1.

  • Real-user FCP: 2.6 s

    2.6 s

    Real visitors see the first content after 2.6 s (75th percentile). Good is under 1.8 s.

  • Real-user TTFB: 1.4 s

    1.4 s

    Real visitors wait 1.4 s for your server to start answering (75th percentile). Good is under 800 ms.

  • Total Blocking Time: 445 ms

    445 ms

    Scripts block taps and scrolling for 445 ms in total while the page loads. Good is under 200 ms.

  • First Contentful Paint: 2.3 s

    2.3 s

    The first text or image appears after 2.3 s on a phone. Good is under 1.8 s.

  • Tap response (INP) held steady for real visitors

    +3%

    Over the last 25 four-week periods to 2026-10-24, real Chrome visitors' tap response (inp) went from 228 ms to 239 ms at the 75th percentile (Chrome UX Report (opens in a new tab) history).

  • Largest content (LCP) held steady for real visitors

    -7%

    Over the last 25 four-week periods to 2026-10-24, real Chrome visitors' largest content (lcp) went from 4.8 s to 4.6 s at the 75th percentile (Chrome UX Report (opens in a new tab) history).

2 checks passed
  • Largest Contentful Paint: 2.3 s

    2.3 s

    Your largest element renders in 2.3 s on a phone, inside Google's 2.5 s “good” threshold. The largest element is the text “The agentic customer service platform built for complex sup…”.

  • Cumulative Layout Shift: 0

    0

    The layout barely moves while loading (CLS 0, good is under 0.1).

Images and page weight

2 to fix75
  • Page weight: 2.7 MB in 159 requests

    2.7 MB

    Your homepage downloads 2.7 MB in 159 requests on a phone: scripts 1.9 MB (58), fonts 230 KiB (5) and stylesheets 217 KiB (50). Under 2 MB keeps phones on slow connections fast.

  • 1 image far larger than shown

    15 KiB

    1 image is downloaded at several times the size a phone draws it, for example [email protected] at 1,212 px wide, shown at 356 px. Resized copies would save about 15 KiB.

  • 1 image below the first screen load straight away

    1 image further down the page (36 KiB) download before anyone scrolls to it. Adding loading="lazy" lets the first screen load first.

  • About 0.8 g of CO₂ per visit

    0.76 g

    By the Sustainable Web Design model, a visit to your homepage emits about 0.76 g of CO₂e: 91.1 kg a year at 10,000 visits a month. It scales with page weight, so every byte cut lowers it.

1 checks passed
  • Images use modern formats

    Every sizeable image is WebP, AVIF or SVG.

Accessibility

2 to fixGoogle 9197
  • Certain ARIA roles must contain particular children (1 element)

    Certain ARIA roles must contain particular children: 1 element on the page fails this check, rated critical by axe-core.

  • 5 links without text

    5 visible links have no text or label, so screen readers cannot say where they go.

  • Headings skip levels

    Headings skip levels (h2 → h4, h2 → h5 and h2 → h4), which makes the page harder to scan with a screen reader.

2 checks passed
  • Every image has alt text

    All 100 images in the HTML carry an alt attribute.

  • 51 automated accessibility rules passed

    axe-core 4.13.0, the open-source engine behind most accessibility testing tools, ran 54 WCAG 2.2 A/AA and best-practice rules on the phone render: 51 passed and 3 failed. 4 mores need a person to judge. Automated rules catch about a third of accessibility problems; the rest need manual testing.

SEO

2 to fixGoogle 8595
  • 2 links crawlers can't follow

    2 links have no real href, so search engines can't follow them.

  • 2 links with vague text

    2 links use generic text like “click here” or “learn more”, which tells Google nothing about the page behind them.

  • 200 internal links, 19 external

    The homepage links to 200 pages on hiverhq.com and 19 external pages.

8 checks passed
  • Meta description: 135 characters

    Your meta description is 135 characters: “More than 10,000 teams use Hiver to tackle complex support across channels with AI, cross-team collaboration, ticketing…”.

  • One H1 headline

    Your main headline reads: “The agentic customer service platform built for complex support”.

  • Title: 52 characters

    Your title is a healthy 52 characters: “Hiver: Agentic Omnichannel Customer Service Platform”.

  • Canonical URL set

    The canonical URL is https://hiverhq.com/.

  • Structured data in place

    Structured data found: ImageObject, Organization, SoftwareApplication, VideoObject and WebPage.

  • Open Graph tags complete

    Open Graph tags are complete, so shared links show a title, description and image.

  • robots.txt in place

    robots.txt is in place and points crawlers to your sitemap.

  • XML sitemap found

    Your XML sitemap is reachable at https://hiverhq.com/sitemap_index.xml.

AI search readiness

100
4 checks passed
  • AI answer engines may read the site

    Your robots.txt lets the crawlers behind ChatGPT search, Claude and Perplexity read the site and cite it in answers.

  • Organization data: 6 of 6 facts

    Your Organization JSON-LD gives name, url, logo, sameAs (social profiles), description and contact details.

  • Text is in the HTML

    Your server sends the page's text in the HTML (3,021 words), so crawlers that don't run JavaScript still read it.

  • llms.txt published

    The site publishes /llms.txt (195 KiB, 638 links, though it should open with a “# Title” line), a plain-text guide to the site for AI tools.

Other pages

2 to fix90
  • 10 pages without a meta description

    /features/email-management, /features/live-chat, /features/slack, /features/voice, /features/knowledge-base and /features/ai-copilot and 4 others have no meta description, so Google writes the search snippet from whatever text it finds.

  • 10 pages without an H1

    /features/email-management, /features/live-chat, /features/slack, /features/voice, /features/knowledge-base and /features/ai-copilot and 4 others have no <h1> headline, so visitors and search engines get no clear main topic.

  • 15 internal pages checked

    We fetched 15 pages linked from your homepage (of 89 found) and read each the way a search engine does.

5 checks passed
  • Linked pages load

    11 pages of 15 loaded without an error (the rest turned automated requests away).

  • Canonical URLs point to themselves

    No page we checked hands its ranking to a different URL.

  • Titles are unique

    Every page we checked has its own title.

  • No linked page is hidden from search

    None of the pages we checked carries a noindex tag.

  • Every page has a title

    All 10 pages that loaded have a <title>.

Best practices

2 to fixGoogle 7391
  • 1 third-party cookie

    1 third-party cookie is set on load; browsers are restricting these, so whatever relies on them breaks.

  • 1 JavaScript error while loading

    1 error was logged to the browser console while the page loaded, for example “Cannot read properties of undefined (reading 'left')”.

  • Browser-reported issues

    Chrome logged issues while loading the page (“Cookie”).

2 checks passed
  • Tap targets are thumb-sized

    9 of 11 tappable elements near the top are at least 24 px.

  • Mobile viewport set

    The page declares a mobile viewport.

Security and trust

1 to fix94
  • 1 broken external link

    1 link to other sites is dead, for example https://resources.hiverhq.com/state-of-email-report-2019 (404).

  • 1 link through redirect chains

    1 link go through two or more redirects, for example https://v2.hiverhq.com/pre-login.

  • No security.txt

    There is no /.well-known/security.txt telling researchers how to report a security problem to you.

7 checks passed
  • Served over HTTPS

    The homepage is served over HTTPS (hiverhq.com).

  • Valid certificate (87 days left)

    The certificate from Google Trust Services · WR1 verifies for hiverhq.com and is valid for another 87 days.

  • Protected from clickjacking

    X-Frame-Options or a frame-ancestors policy stops other sites framing yours.

  • Content-Security-Policy set

    A Content-Security-Policy is set, the main browser-side defence against injected scripts.

  • HSTS enabled

    Strict-Transport-Security is set, so browsers always use https.

  • http:// redirects to https

    http://hiverhq.com redirects to the secure version.

  • HTTP/2

    The server speaks HTTP/2, so browsers load many files over one connection.

Domain and trust

  • No CAA record

    hiverhq.com has no CAA record, so any certificate authority may issue a certificate for it. A CAA record naming your provider (for example letsencrypt.org) closes that door.

  • DNSSEC is off

    hiverhq.com's DNS answers are not signed. DNSSEC stops attackers forging them to send visitors or email elsewhere; most registrars switch it on in a click, though most sites still run without it.

2 checks passed
  • Domain is 11 years old

    11 years

    hiverhq.com was registered in Aug 2015 through GoDaddy.com, LLC. An established domain carries more trust with email providers and search engines.

  • Registered until Aug 2031

    hiverhq.com is registered until Aug 2031.

Content and conversion

1 to fix92
  • No direct contact details

    No phone number or email link on the homepage, so ready-to-buy visitors have one fewer way to reach you.

  • No form on the homepage

    There is no form on the homepage, so every lead has to click through to another page first.

  • About 897 words of copy

    The homepage carries about 897 words of visible text.

5 checks passed
  • Clear next step on the first screen

    On a phone, the first screen shows a clear next step: “Pricing” and “Book a demo”.

  • 12 calls to action

    The homepage has 12 calls to action, for example “Pricing”, “Not on Hiver? Sign up now” and “Book a demo”.

  • Social proof on the page

    Social proof on the homepage: 16 customer or partner logos, 5 trust badges and “Trusted by 10,000+ teams”.

  • Analytics in place

    Analytics detected: Google Tag Manager and HubSpot.

  • Risk reducer mentioned

    A guarantee or risk reducer (money-back, free trial, no credit card or similar) is mentioned on the page.

Email authentication

85
  • Email authentication score: 85/100

    Email authentication: SPF record 25 points, plus 15 when it ends in -all (10 for ~all); DMARC record 25, plus 25 for a reject policy (15 for quarantine); a DKIM key on a common selector 10.

3 checks passed
  • DMARC policy: quarantine

    DMARC tells receivers to quarantine mail that fails authentication, and sends you reports.

  • SPF in place (~all)

    An SPF record lists your sending servers and marks other mail as suspicious (~all): “v=spf1 include:_u.hiverhq.com._spf.dmarclj.com ~all”.

  • DKIM signing found

    A DKIM key is published (selector “google”, “s1” and “s2”), so receivers can verify mail really came from you.

Privacy and tracking

  • 7 trackers load before any consent

    7

    Before a visitor clicks anything, the page loads Google Ads, Google Tag Manager, HubSpot, LinkedIn Insight and Meta Pixel and 2 mores (measured from a US location before any click). A consent tool (HubSpot cookie banner) is installed; check it blocks these until visitors agree where the law requires it.

  • 10 cookies set on arrival

    10

    Opening the homepage sets 10 cookies (measured from a US location before any click).

  • 30 other companies contacted

    Loading the homepage contacts 30 hosts run by other companies (fonts, scripts, analytics, ads), each of which sees the visitor's IP address.

1 checks passed
  • Consent tool: HubSpot cookie banner

    A consent management tool (HubSpot cookie banner) loads with the page.

Upkeep, stack and company

  • It runs WordPress 3.7.1; the current release is 7.1.4.

Stack

CMS
WordPress 3.7.1
Framework
jQuery
Analytics
Google Tag Manager | Microsoft Clarity
Hosting
WordPress.com

Company

Founded
2011
Headquarters
San Jose

Upkeep, stack, hiring and company data from programmable.info

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This review found 31 issues on hiverhq.com, including 19 speed issues, 2 SEO issues and 1 conversion gap. That is the website alone. The full Growth Playbook pairs these findings with what your customers say in public reviews and communities and what your closest competitors do better, then turns everything into at least 20 prioritised ideas, each with the evidence behind it, a step-by-step playbook, a metric and an owner.

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