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  • The brief
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  • Big bets · 3
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Generated Oct 22, 2026
  1. Programmable
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growth playbook · Oct 22, 2026

braze.com (opens in a new tab)

Braze growth playbook

Diagnosis

Braze is growing 26% a year with 2,789 customers and 110% net retention, and its hiring shows where it is putting marketing effort: a product marketer to own AI Decisioning Studio, a new head of lifecycle marketing for prospects and customers, a programmatic and ABM lead measured on pipe-to-spend, an SEO/AEO and CRO web programme, AWS and partner marketing, and regional leaders in Japan, Korea and Brazil.

The site has some gaps that work against those bets. Decisioning Studio has two competing indexable pages, four test pages are indexed, the pricing description carries over a thousand hidden characters, there are no comparison pages against Iterable, Klaviyo, MoEngage or Airship, and the homepage responds slowly to clicks even though the site as a whole passes Core Web Vitals.

This playbook fixes those first, then builds AI adoption, partner, regional and standalone decisioning growth.

Growth Score

8/10

Biggest Opportunity

Make AI Decisioning Studio a clear, single story, both inside the Braze base and as a standalone product, and use Braze on its own trial and prospect journeys as proof.

Biggest Risk

Iterable, Klaviyo, MoEngage, Airship and Insider all now position as AI or agentic engagement platforms, so the AI story can blur unless it is backed by measured results.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Give AI Decisioning Studio one page that ranks, and make the second one a campaign page

    Add noindex and a canonical to /brazeai-decisioning-studio.

    High impact First result in 1 month
  2. 2

    Remove the four test pages from the sitemap and the index

    Set the four pages to noindex.

    Medium impact First result in 2 weeks
  3. 3

    Strip the hidden characters from the pricing page description

    Rewrite the description and save it clean.

    Medium impact First result in 2 weeks

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 10Fill-ins · 4Reconsider · 5
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    Braze is hiring a Lead Product Marketer to own Decisioning Studio's positioning and messaging architecture. Its web team runs SEO/AEO and CRO backlogs, and its new programmatic lead is measured on landing-page optimisation. But braze.com has two indexable Decisioning Studio pages, each with its own canonical and both in the sitemap. They share the same H1 and carry different titles ("AI decisioning to Maximize Performance" and "1:1 Personalization at Scale"). The strongest differentiator, that it works "whether or not you use the Braze Customer Engagement Platform", appears only on the shorter page, which the main navigation does not link to. Search engines and AI assistants have to guess which page and which message is Braze's.

    High impactLow effort First result in 1 month Lead Product Marketing

    First action

    Add noindex and a canonical to /brazeai-decisioning-studio.

    How to measure it

    Decisioning Studio organic demo requests

    Now
    –
    Target
    +30%
    By
    90 days

    Steps

    1. 1

      Pick the canonical

      The /product/ page, which offerfit.ai already points to.

      Lead Product Marketing, AI Decisioning Studio 1 day

    2. 2

      Merge the message

      Add the standalone line, CEO quote and form.

      Lead Product Marketing, AI Decisioning Studio 3 days

    3. 3

      One title

      A category-led title and description.

      SEO/CRO Manager 1 day

    4. 4

      Demote the twin

      noindex plus canonical; remove it from the sitemap.

      Web Experience Manager 1 day

    5. 5

      Use for paid

      UTM variants for programmatic and ABM.

      Digital Marketing Lead, Programmatic & Media 1 week

    6. 6

      Check AI answers

      What assistants say about "AI decisioning platform".

      SEO/CRO Manager 2 weeks

    7. 7

      Repeat

      Audit other products for duplicate pages.

      SEO/CRO Manager 1 month

    First result
    1 month
    Cost
    Staff time only
    Owner
    Lead Product Marketing, AI Decisioning Studio

    Smallest test

    Set the twin page to noindex today and track the product page for four weeks.

    Why it works

    Keep /product/brazeai-decisioning-studio as the one indexed page. Move the standalone message, the CEO quote and the "Connect With Sales" form onto it, and give it one title built around the category ("AI decisioning"). Set the shorter page to noindex with a canonical to the product page, and use it only as a paid landing page with its own UTM-tracked variants. Then repeat the check for every product with an acquired or campaign twin.

    One page with all the proof collects all the links and signals, and AI assistants describe the product one way. The programmatic team also gets a clean landing page to test without hurting search.

    Ready to use

    ChecklistDecisioning Studio page fix

    [ ] /product/brazeai-decisioning-studio is the only indexed page
    [ ] Standalone line ("whether or not you use the Braze Customer Engagement Platform") on it
    [ ] Connect With Sales form on it
    [ ] One category-led title and description
    [ ] /brazeai-decisioning-studio set to noindex with canonical
    [ ] Twin removed from the sitemap
    [ ] UTM variants for paid
    [ ] Monthly AI-assistant answer check

    Risks and how to handle them

    • Short-term ranking dip

      Keep the URL that already has the OfferFit redirect.

    • Paid tests lose their page

      Keep the landing page live, only out of the index.

    Evidence

    • HiringLead Product Marketing, AI Decisioning Studio (New York, San Francisco, Chicago, Austin; posted September 1, 2026): owns "positioning, messaging architecture, launch strategy and execution, competitive strategy, pricing and packaging input, and the field narrative"; "Every decision about how this product reaches the market runs through you"; owns how Braze explains decisioning "to data engineers, architects, platform owners, and technical evaluators"; "Run launches that don't stop at the launch."Source
    • HiringWeb Marketing Program Coordinator (posted October 12, 2026): "Our web marketing team runs several parallel workstreams: SEO/AEO, CRO, and quarterly web launches"; the role keeps "the AEO/SEO and CRO backlogs current" and reports to the senior director of digital, working with the web experience manager and SEO/CRO managers.Source
    • HiringDigital Marketing Lead, Programmatic & Media (São Paulo, posted October 20, 2026), reporting to the Senior Director of Global Digital Marketing: "Your primary focus will be generating pipeline and optimizing pipe-to-spend ratios through targeting optimizations, A/B split testing, vendor testings, and landing page optimizations", using DV360, the Demandbase ABM platform, content syndication, dedicated emails, OOH, CTV and podcast ads across AMER, LATAM, EMEA and APAC.Source
    • Your websiteTwo indexable Decisioning Studio pages (checked October 21, 2026), each with its own canonical and both in the sitemap: /brazeai-decisioning-studio (title "AI decisioning to Maximize Performance | Braze", about 700 words, a "Connect With Sales" form, and the line "whether or not you use the Braze Customer Engagement Platform") and /product/brazeai-decisioning-studio (title "1:1 Personalization at Scale | BrazeAI Decisioning Studio", about 1,600 words, linked from the main navigation; offerfit.ai redirects here). Both use the same H1, "Put AI decisioning behind every marketing move". The standalone line appears only on the first, which also says the agents "work with any warehouse or CDP".Source
    • News coverageBraze completed its acquisition of OfferFit, an AI decisioning company, on June 2, 2025, to bring its decisioning agents into the Braze platform; Braze also announced a strategic collaboration agreement with AWS.Source
  • 02

    The English sitemap lists /web-test, /web-test-2025-06-23, /test-retail-ecomm and /test-for-engineering, all set to "index, follow". Test copies compete with the real retail and engineering pages and can surface in search.

    Medium impactLow effort First result in 2 weeks SEO/CRO Manager

    First action

    Set the four pages to noindex.

    How to measure it

    Indexed test pages

    Now
    –
    Target
    0
    By
    30 days

    Steps

    1. 1

      Noindex

      Four pages.

      Web Experience Manager 1 hour

    2. 2

      Sitemap

      Exclude them.

      Web Experience Manager 1 hour

    3. 3

      Redirect

      Those with backlinks.

      SEO/CRO Manager 1 day

    4. 4

      CMS default

      Test pages noindex by default.

      Web Experience Manager 2 days

    5. 5

      Rule

      Slug check before publishing.

      Web Experience Manager 1 day

    6. 6

      Check

      Search Console removals.

      SEO/CRO Manager 2 weeks

    First result
    2 weeks
    Cost
    $0
    Owner
    SEO/CRO Manager

    Smallest test

    Noindex the four pages today.

    Why it works

    Set test pages to noindex by default in the CMS, remove these four from the sitemap, and redirect the ones with links to the live pages. Add a rule so pages whose slug starts with "test" or "web-test" never publish to the sitemap.

    It takes an hour, and it stops duplicates from diluting the solution pages the web team is optimising.

    Risks and how to handle them

    • A test page is in use for a campaign

      Keep it live, just out of the index.

    Evidence

    • Your websiteEnglish sitemap (3,068 URLs): 2,029 articles; head-to-head pages exist only against Salesforce, Adobe and Hightouch, plus "Pega alternatives"; none against Iterable, Klaviyo, MoEngage, Airship or Insider. Overlapping articles exist, such as "transactional-vs-promotional-email" and "transactional-message-vs-promotional". Four test pages (/web-test, /web-test-2025-06-23, /test-retail-ecomm, /test-for-engineering) are listed and set to "index, follow".Source
    • HiringWeb Marketing Program Coordinator (posted October 12, 2026): "Our web marketing team runs several parallel workstreams: SEO/AEO, CRO, and quarterly web launches"; the role keeps "the AEO/SEO and CRO backlogs current" and reports to the senior director of digital, working with the web experience manager and SEO/CRO managers.Source
  • 03

    The pricing page's meta description has 1,352 invisible zero-width characters after the visible text. These usually come from the CMS's editing markup leaking into the field. Search engines may cut or rewrite the snippet, and it shows the field is not checked. No other page in a 150-page sample has the problem.

    Medium impactLow effort First result in 2 weeks SEO/CRO Manager

    First action

    Rewrite the description and save it clean.

    How to measure it

    Pricing search click-through

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Clean

      Pricing description.

      Web Experience Manager 1 hour

    2. 2

      Rewrite

      Editions and free trial.

      SEO/CRO Manager 1 hour

    3. 3

      Build check

      Strip hidden characters in metadata.

      Web Experience Manager 2 days

    4. 4

      Scan

      All pages for the same issue.

      SEO/CRO Manager 1 day

    5. 5

      Monitor

      Search Console snippet.

      SEO/CRO Manager 2 weeks

    6. 6

      Document

      CMS guidance for editors.

      Web Experience Manager 1 day

    First result
    2 weeks
    Cost
    $0
    Owner
    SEO/CRO Manager

    Smallest test

    Fix the pricing description today.

    Why it works

    Clean the field, add a check that strips zero-width characters from titles and descriptions when pages are built, and rewrite the description to name the four editions and the 14-day free trial.

    Pricing is one of the most-searched pages for a buyer; a clean, specific snippet earns more clicks.

    Risks and how to handle them

    • Editing preview depends on the markup

      Strip it only from the published metadata.

    Evidence

    • Your websitePricing page: four Platform Editions (Braze Go, Select, Pro, Enterprise) with "Get pricing" and "Start a free trial", but no prices; the meta description carries 1,352 invisible zero-width characters after the visible text (no other page in a 150-page sample does). Pricing pages exist in the English and Japanese sitemaps only.Source
    • Your websiteFree trial: "Try Braze free for 14 days", "no credit card required", with guided product tours and templates. Braze for Startups: "Pay only for the customers you reach"; Snoonu "drove a 32% increase in revenue".Source
  • 04

    Braze has buyer comparisons against Salesforce, Adobe and Hightouch, but none against the platforms that compete most directly in mobile-first and B2C engagement: Iterable, Klaviyo, MoEngage, Airship and Insider. The GTM product marketing team is hired to teach sellers "how to win against the alternatives".

    High impactMedium effort First result in 1 month Senior Director

    First action

    Pick the two rivals sales meets most often.

    How to measure it

    Comparison-page demos

    Now
    –
    Target
    80 a quarter
    By
    2 quarters

    Steps

    1. 1

      Pick rivals

      From closed-lost data.

      Senior Director, GTM Product Marketing 1 week

    2. 2

      Check facts

      Each rival's current offer.

      Senior Director, GTM Product Marketing 1 week

    3. 3

      Write

      Fair tables and switch stories.

      Senior Director, GTM Product Marketing 2 weeks

    4. 4

      Legal review

      Claims and trademarks.

      Legal 1 week

    5. 5

      Publish

      Linked from pricing.

      Web Experience Manager 1 day

    6. 6

      Refresh

      Every quarter.

      Senior Director, GTM Product Marketing quarterly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Senior Director, GTM Product Marketing

    Smallest test

    Publish Braze vs Iterable first.

    Why it works

    Write fair comparison pages from the competitor comparisons: channels, data model, AI and decisioning, scale, services and total cost, with customer quotes from companies that switched. Link them from pricing and the free trial page.

    Comparison searches come from buyers close to a decision, and the pages give AI assistants accurate facts about Braze.

    Risks and how to handle them

    • Out-of-date claims

      Date every page and cite public sources.

    Evidence

    • Your websiteEnglish sitemap (3,068 URLs): 2,029 articles; head-to-head pages exist only against Salesforce, Adobe and Hightouch, plus "Pega alternatives"; none against Iterable, Klaviyo, MoEngage, Airship or Insider. Overlapping articles exist, such as "transactional-vs-promotional-email" and "transactional-message-vs-promotional". Four test pages (/web-test, /web-test-2025-06-23, /test-retail-ecomm, /test-for-engineering) are listed and set to "index, follow".Source
    • HiringSenior Director, GTM Product Marketing (four US cities): owns the system that ensures "every seller knows what we offer, who it's for, why it matters now, and how to win against the alternatives", plus the GTM narrative for Braze Services. Regional hiring: Senior Director, Marketing in Tokyo to "Lead the Japan Regional Marketing strategy"; Sales Director, South Korea; an APAC Communications Manager in Singapore. Product: Lead Product Manager, Banners & Content Cards (five cities).Source
    • Competitor researchRivals' own homepages: Iterable, "an AI customer engagement platform"; Klaviyo, "AI Email Marketing & SMS | B2C CRM" with "K:AI Agents"; MoEngage, "Agentic Customer Engagement Platform"; Airship, "the only mobile-first customer experience platform"; Insider One, "#1 Platform for AI-Powered Customer Engagement".Source
  • 05

    Real visitors pass Core Web Vitals across braze.com, so the site is not slow overall. The homepage is the exception: its interaction delay is 311 ms for real visitors (good is under 200 ms), and the lab shows 1,075 KB of unused JavaScript and 5.5 seconds of blocking time on desktop. It also has two H1s and images without alt text.

    Medium impactMedium effort First result in 1 month Web Experience Manager

    First action

    List the tags that load on the homepage.

    How to measure it

    Homepage INP

    Now
    –
    Target
    under 200 ms
    By
    90 days

    Steps

    1. 1

      Tag audit

      Which tags are needed.

      Web Experience Manager 3 days

    2. 2

      Defer

      Load after interaction.

      Web Experience Manager 1 week

    3. 3

      Split

      Homepage JavaScript bundle.

      Web Experience Manager 1 week

    4. 4

      Accessibility

      Alt text, labels, one H1.

      Web Experience Manager 2 days

    5. 5

      Measure

      Field INP weekly.

      SEO/CRO Manager weekly

    6. 6

      Guard

      Performance budget in CI.

      Web Experience Manager 1 week

    First result
    1 month
    Cost
    Developer time
    Owner
    Web Experience Manager

    Smallest test

    Defer one heavy tag and compare INP.

    Why it works

    Defer or remove third-party tags that are not needed on first load, split the homepage bundle, add alt text and button labels, and keep one H1. Measure INP on the homepage weekly.

    The homepage is where the free trial and Contact Sales start, so a responsive first page protects conversion.

    Risks and how to handle them

    • Marketing tags break

      Test in staging with tracking checks.

    Evidence

    • Google PageSpeedReal Chrome visitors pass Core Web Vitals across braze.com (LCP p75 1.7 s, INP 126 ms, CLS 0.06), but the homepage's own INP is 311 ms (over the 200 ms "good" mark). In the lab the homepage scores 32 on mobile, with 1.5 s of blocking time on mobile and 5.5 s on desktop and 1,075 KB of unused JavaScript; images lack alt text, some buttons have no accessible name, and the page has two H1s (the second reads "Forrester").Source
    • Your websiteFree trial: "Try Braze free for 14 days", "no credit card required", with guided product tours and templates. Braze for Startups: "Pay only for the customers you reach"; Snoonu "drove a 32% increase in revenue".Source
    • Your websiteHomepage: H1 "There's never been a better time to be a better marketer"; "one AI platform built for outcomes, not just output"; "Ranked #1 in G2's Push Notification Grid, ahead of 60 competitors"; the 2026 Global Customer Engagement Review "surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands".Source
  • 06

    Braze offers a 14-day free trial with no credit card. The new Director of Lifecycle Marketing is asked to drive onboarding, activation and adoption. A trial user who sends a first campaign in the first days is far more likely to buy.

    High impactLow effort First result in 1 month Director

    First action

    Map today's trial emails and steps.

    How to measure it

    Trial conversion

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Map

      Current trial steps.

      Lifecycle Marketing Analyst, Prospect 2 days

    2. 2

      Define activation

      First message sent.

      Director, Lifecycle Marketing 1 week

    3. 3

      Build

      Canvas journey.

      Lifecycle Marketing Analyst, Prospect 2 weeks

    4. 4

      Hand-off

      Consultant on day 7.

      Director, Lifecycle Marketing 1 week

    5. 5

      Publish

      As a template.

      Director, Lifecycle Marketing 2 weeks

    6. 6

      Measure

      Activation and conversion.

      Lifecycle Marketing Analyst, Prospect weekly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Director, Lifecycle Marketing

    Smallest test

    Add the day-1 "send your first message" step.

    Why it works

    Build the trial journey in Braze Canvas: day 0 setup, day 1 first message, day 3 template ideas by industry, day 7 a check-in from a solutions consultant, day 12 a pricing conversation. Publish the journey as a template trial users can copy.

    It speeds activation and shows the product working on the very people evaluating it.

    Risks and how to handle them

    • Too many messages

      Stop the journey when the user activates.

    Evidence

    • Your websiteFree trial: "Try Braze free for 14 days", "no credit card required", with guided product tours and templates. Braze for Startups: "Pay only for the customers you reach"; Snoonu "drove a 32% increase in revenue".Source
    • HiringDirector, Lifecycle Marketing (New York, San Francisco, Chicago, Austin; posted September 30, 2026): leads "the next evolution of Braze's lifecycle marketing function" across prospect and customer audiences, "helping customers discover, adopt, and realize value from Braze's expanding portfolio of products and AI capabilities", with programs "spanning prospect nurturing, customer onboarding, product activation, adoption, engagement, and expansion".Source

This quarter 10

The core plays for the next three months.

  • 07

    The prospect lifecycle analyst role asks for Marketo experience while also maintaining nurture flows in Braze Canvas. Running B2B prospect email on two platforms splits data and testing, and a buyer may ask why Braze uses another tool.

    High impactMedium effort First result in 2 quarters Director

    First action

    List which programs still run in Marketo.

    How to measure it

    Nurture MQL rate

    Now
    –
    Target
    +15%
    By
    3 quarters

    Steps

    1. 1

      Inventory

      Programs and data flows.

      Lifecycle Marketing Analyst, Prospect 2 weeks

    2. 2

      Plan

      Order of migration.

      Director, Lifecycle Marketing 2 weeks

    3. 3

      Build

      First drip in Canvas.

      Lifecycle Marketing Analyst, Prospect 1 month

    4. 4

      Parallel run

      One quarter.

      Lifecycle Marketing Analyst, Prospect 1 quarter

    5. 5

      Compare

      MQL and pipeline.

      Marketing Operations 2 weeks

    6. 6

      Publish

      B2B case study.

      Director, Lifecycle Marketing 1 month

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    Director, Lifecycle Marketing

    Smallest test

    Move one industry drip.

    Why it works

    Plan a move of the industry drips (Media and Entertainment, Retail, Financial Services) into Braze, connected to Salesforce lead scoring. Run them in parallel for a quarter, compare MQL conversion, then publish the results as a "Braze for B2B" case.

    One platform simplifies testing, and a public B2B case opens a market that sees Braze as B2C only.

    Risks and how to handle them

    • Lead scoring breaks

      Keep Salesforce as the source of truth.

    Evidence

    • HiringLifecycle Marketing Analyst, Prospect (São Paulo): builds "the prospect email programs that generate MQLs and drive new business pipeline", including "Media and Entertainment, Retail, Financial Services industry drips"; "experience Marketo is a strong advantage"; maintains "Canvas logic, and suppression rules for existing nurture flows in Braze" and lead scoring in Salesforce.Source
    • HiringDirector, Lifecycle Marketing (New York, San Francisco, Chicago, Austin; posted September 30, 2026): leads "the next evolution of Braze's lifecycle marketing function" across prospect and customer audiences, "helping customers discover, adopt, and realize value from Braze's expanding portfolio of products and AI capabilities", with programs "spanning prospect nurturing, customer onboarding, product activation, adoption, engagement, and expansion".Source
  • 08

    Braze has 2,789 customers and 110% net retention. The Director of Lifecycle Marketing is asked to help customers "discover, adopt, and realize value" from AI products. Expansion comes from customers adding products like Decisioning Studio.

    High impactMedium effort First result in 1 quarter Director

    First action

    Pull AI feature usage for the top 200 accounts.

    How to measure it

    AI feature adoption

    Now
    –
    Target
    +25%
    By
    3 quarters

    Steps

    1. 1

      Score

      AI usage per account.

      Marketing Operations 2 weeks

    2. 2

      Pick next steps

      By role and industry.

      Director, Lifecycle Marketing 2 weeks

    3. 3

      Build

      Banners, Content Cards, emails.

      Lifecycle Marketing Analyst, Prospect 1 month

    4. 4

      Hand off

      Interested accounts to CSMs.

      Director, Lifecycle Marketing ongoing

    5. 5

      Measure

      Adoption and expansion.

      Marketing Operations monthly

    6. 6

      Share

      Results with product.

      Lead Product Manager, Banners & Content Cards quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Director, Lifecycle Marketing

    Smallest test

    Run the journey for 50 accounts.

    Why it works

    Score each account on which AI features it uses. Send in-product banners and Content Cards, plus emails, with one next step per role (marketer, data engineer, executive) and a customer story from the same industry. Hand accounts that show interest to their CSM.

    Customers who use more of the platform renew and expand, and the Banners and Content Cards channels are Braze's own product.

    Risks and how to handle them

    • Messages feel like upselling

      Lead with how-to, not offers.

    Evidence

    • HiringDirector, Lifecycle Marketing (New York, San Francisco, Chicago, Austin; posted September 30, 2026): leads "the next evolution of Braze's lifecycle marketing function" across prospect and customer audiences, "helping customers discover, adopt, and realize value from Braze's expanding portfolio of products and AI capabilities", with programs "spanning prospect nurturing, customer onboarding, product activation, adoption, engagement, and expansion".Source
    • News coverageFiscal Q2 2027 (quarter ended July 31, 2026): revenue $227.2 million, up 26.2%; 2,789 customers, up from 2,422; 361 customers at $500,000+ ARR, up from 282; dollar-based net retention 110%; fiscal 2027 revenue guidance $910-913 million.Source
    • HiringSenior Director, GTM Product Marketing (four US cities): owns the system that ensures "every seller knows what we offer, who it's for, why it matters now, and how to win against the alternatives", plus the GTM narrative for Braze Services. Regional hiring: Senior Director, Marketing in Tokyo to "Lead the Japan Regional Marketing strategy"; Sales Director, South Korea; an APAC Communications Manager in Singapore. Product: Lead Product Manager, Banners & Content Cards (five cities).Source
    • Your websiteTwo indexable Decisioning Studio pages (checked October 21, 2026), each with its own canonical and both in the sitemap: /brazeai-decisioning-studio (title "AI decisioning to Maximize Performance | Braze", about 700 words, a "Connect With Sales" form, and the line "whether or not you use the Braze Customer Engagement Platform") and /product/brazeai-decisioning-studio (title "1:1 Personalization at Scale | BrazeAI Decisioning Studio", about 1,600 words, linked from the main navigation; offerfit.ai redirects here). Both use the same H1, "Put AI decisioning behind every marketing move". The standalone line appears only on the first, which also says the agents "work with any warehouse or CDP".Source
  • 09

    The new programmatic lead is measured on pipe-to-spend and runs ABM on Demandbase. Braze's $500k+ ARR customers grew from 282 to 361 in a year, so large accounts drive growth.

    High impactMedium effort First result in 1 quarter Digital Marketing Lead

    First action

    Profile the 361 largest customers.

    How to measure it

    Pipeline per dollar of ABM spend

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Profile

      Top customers.

      Marketing Operations 2 weeks

    2. 2

      Build lists

      Lookalike accounts.

      Digital Marketing Lead, Programmatic & Media 2 weeks

    3. 3

      Landing pages

      By industry.

      Web Experience Manager 1 month

    4. 4

      Run

      Display and syndication.

      Digital Marketing Lead, Programmatic & Media 1 quarter

    5. 5

      Measure

      Pipeline per account.

      Digital Marketing Lead, Programmatic & Media monthly

    6. 6

      Reallocate

      To the best segments.

      Senior Director, Global Digital Marketing monthly

    First result
    1 quarter
    Cost
    Existing media budget
    Owner
    Digital Marketing Lead, Programmatic & Media

    Smallest test

    Test one industry list for a month.

    Why it works

    Build target lists that look like the $500k+ customers (industry, app scale, channel mix). Run industry-specific display and content syndication to them with landing pages per industry, and measure pipeline per account, not clicks.

    Spend goes to accounts most like the best customers, which lifts pipe-to-spend.

    Risks and how to handle them

    • Small lists cost more per impression

      Combine ABM with broader prospecting.

    Evidence

    • HiringDigital Marketing Lead, Programmatic & Media (São Paulo, posted October 20, 2026), reporting to the Senior Director of Global Digital Marketing: "Your primary focus will be generating pipeline and optimizing pipe-to-spend ratios through targeting optimizations, A/B split testing, vendor testings, and landing page optimizations", using DV360, the Demandbase ABM platform, content syndication, dedicated emails, OOH, CTV and podcast ads across AMER, LATAM, EMEA and APAC.Source
    • News coverageFiscal Q2 2027 (quarter ended July 31, 2026): revenue $227.2 million, up 26.2%; 2,789 customers, up from 2,422; 361 customers at $500,000+ ARR, up from 282; dollar-based net retention 110%; fiscal 2027 revenue guidance $910-913 million.Source
    • Your websiteLanguage sitemaps: Japanese 973 URLs with 122 customer stories; Korean 174 (14 stories); Portuguese (Brazil) 325 (13); Spanish 192 (21); French 194 (18); English has 179 customer stories. The product menu includes LINE and KakaoTalk channel pages.Source
  • 10

    Japan has 973 pages on braze.com, including 122 customer stories and its own pricing page. Korea has 14 stories and Brazil 13, and neither has a pricing page, while Braze is hiring a Sales Director in Korea and digital and lifecycle marketers in São Paulo.

    High impactMedium effort First result in 2 quarters Senior Director

    First action

    List Korean and Brazilian customers willing to tell their story.

    How to measure it

    Regional pipeline

    Now
    –
    Target
    +30%
    By
    3 quarters

    Steps

    1. 1

      Review Japan

      What drove pipeline.

      Senior Director, Marketing (Japan) 2 weeks

    2. 2

      Find customers

      Ten per market.

      Sales Director, South Korea 1 month

    3. 3

      Write stories

      In local languages.

      Regional marketing 2 months

    4. 4

      Pricing page

      Korean and Portuguese.

      Web Experience Manager 1 month

    5. 5

      Promote

      Local events and paid.

      Digital Marketing Lead, Programmatic & Media 1 quarter

    6. 6

      Measure

      Pipeline by market.

      Marketing Operations monthly

    First result
    2 quarters
    Cost
    Content production
    Owner
    Senior Director, Marketing (Japan)

    Smallest test

    Publish two Korean stories.

    Why it works

    Work out what made Japan work (local stories, events, partners), then produce ten local customer stories and a localised pricing page for Korea and for Brazil, with LINE- and KakaoTalk-style local channel pages where they apply.

    Local proof is what regional buyers look for first, and the Japan library shows the model.

    Risks and how to handle them

    • Customers decline to be named

      Use anonymised industry stories.

    Evidence

    • Your websiteLanguage sitemaps: Japanese 973 URLs with 122 customer stories; Korean 174 (14 stories); Portuguese (Brazil) 325 (13); Spanish 192 (21); French 194 (18); English has 179 customer stories. The product menu includes LINE and KakaoTalk channel pages.Source
    • HiringSenior Director, GTM Product Marketing (four US cities): owns the system that ensures "every seller knows what we offer, who it's for, why it matters now, and how to win against the alternatives", plus the GTM narrative for Braze Services. Regional hiring: Senior Director, Marketing in Tokyo to "Lead the Japan Regional Marketing strategy"; Sales Director, South Korea; an APAC Communications Manager in Singapore. Product: Lead Product Manager, Banners & Content Cards (five cities).Source
    • HiringDigital Marketing Lead, Programmatic & Media (São Paulo, posted October 20, 2026), reporting to the Senior Director of Global Digital Marketing: "Your primary focus will be generating pipeline and optimizing pipe-to-spend ratios through targeting optimizations, A/B split testing, vendor testings, and landing page optimizations", using DV360, the Demandbase ABM platform, content syndication, dedicated emails, OOH, CTV and podcast ads across AMER, LATAM, EMEA and APAC.Source
    • Your websitePricing page: four Platform Editions (Braze Go, Select, Pro, Enterprise) with "Get pricing" and "Start a free trial", but no prices; the meta description carries 1,352 invisible zero-width characters after the visible text (no other page in a 150-page sample does). Pricing pages exist in the English and Japanese sitemaps only.Source
  • 11

    Braze is hiring Senior Partner Account Directors for AWS, a Technology Partners product marketer for hyperscalers and data platforms, and partner marketers for joint campaigns. It has announced a strategic collaboration agreement with AWS.

    High impactMedium effort First result in 2 quarters Senior Partner Marketing Mana…

    First action

    Agree the first joint use case with AWS.

    How to measure it

    AWS-sourced pipeline

    Now
    –
    Target
    $10M
    By
    3 quarters

    Steps

    1. 1

      Pick use cases

      Three industries.

      Lead, Technology Partners Product Marketing Manager 2 weeks

    2. 2

      Solution pages

      Joint pages.

      Lead, Technology Partners Product Marketing Manager 1 month

    3. 3

      Marketplace

      Packaged offers.

      Partnerships 1 quarter

    4. 4

      Enable AWS sellers

      Briefs and demos.

      Lead, Technology Partners Product Marketing Manager 1 month

    5. 5

      Run events

      Co-funded webinars.

      Senior Partner Marketing Manager quarterly

    6. 6

      Measure

      Pipeline by partner.

      Marketing Operations monthly

    First result
    2 quarters
    Cost
    Co-marketing funds
    Owner
    Senior Partner Marketing Manager

    Smallest test

    Run one joint webinar.

    Why it works

    Build joint solution pages (AWS plus Braze for retail, media and financial services), list packaged Decisioning Studio offers on cloud marketplaces, and run co-funded webinars with AWS account teams aimed at shared target accounts.

    Cloud marketplaces let buyers use committed cloud spend, and AWS sellers bring warm introductions.

    Risks and how to handle them

    • Channel conflict

      Agree deal registration rules.

    Evidence

    • HiringPartner hiring: Senior Partner Marketing Manager (New York, Austin, San Francisco, Chicago) for joint campaigns with "agencies, global system integrators, technology partners, and cloud providers"; Senior Partner Account Director, Technology Partnerships - AWS (four cities); Lead, Technology Partners Product Marketing Manager for "cloud hyperscalers and data platforms"; Partner Account Directors for Platinum Partner Development and in São Paulo; Partner Sales roles in London and Singapore.Source
    • News coverageBraze completed its acquisition of OfferFit, an AI decisioning company, on June 2, 2025, to bring its decisioning agents into the Braze platform; Braze also announced a strategic collaboration agreement with AWS.Source
    • HiringLead Product Marketing, AI Decisioning Studio (New York, San Francisco, Chicago, Austin; posted September 1, 2026): owns "positioning, messaging architecture, launch strategy and execution, competitive strategy, pricing and packaging input, and the field narrative"; "Every decision about how this product reaches the market runs through you"; owns how Braze explains decisioning "to data engineers, architects, platform owners, and technical evaluators"; "Run launches that don't stop at the launch."Source
  • 12

    The partner marketing roles focus on agencies, global systems integrators and Platinum partners, with co-branded content to generate pipeline. Agencies often choose the platform for their clients.

    Medium impactMedium effort First result in 1 quarter Senior Partner Marketing Mana…

    First action

    Interview five top partners on what they need.

    How to measure it

    Partner-sourced deals

    Now
    –
    Target
    +25%
    By
    3 quarters

    Steps

    1. 1

      Interview

      Five partners.

      Senior Partner Marketing Manager 2 weeks

    2. 2

      Build kit

      Deck, calculator, stories.

      Senior Partner Marketing Manager 1 month

    3. 3

      Co-brand

      Template system.

      Brand team 2 weeks

    4. 4

      Launch

      Partner portal.

      Senior Partner Marketing Manager 1 week

    5. 5

      Train

      Monthly sessions.

      Senior Partner Marketing Manager monthly

    6. 6

      Rank

      Quarterly partner scorecard.

      Senior Partner Marketing Manager quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Partner Marketing Manager

    Smallest test

    Share a kit with three partners.

    Why it works

    Give partners a co-branded kit: an industry pitch deck, a short ROI calculator, two customer stories each, and a referral path with a shared dashboard. Rank partners by sourced pipeline every quarter.

    Partners sell more of what is easy to sell, and the kit turns them into a trained sales force.

    Risks and how to handle them

    • Kits go unused

      Measure downloads and follow up.

    Evidence

    • HiringPartner hiring: Senior Partner Marketing Manager (New York, Austin, San Francisco, Chicago) for joint campaigns with "agencies, global system integrators, technology partners, and cloud providers"; Senior Partner Account Director, Technology Partnerships - AWS (four cities); Lead, Technology Partners Product Marketing Manager for "cloud hyperscalers and data platforms"; Partner Account Directors for Platinum Partner Development and in São Paulo; Partner Sales roles in London and Singapore.Source
    • Your websiteLanguage sitemaps: Japanese 973 URLs with 122 customer stories; Korean 174 (14 stories); Portuguese (Brazil) 325 (13); Spanish 192 (21); French 194 (18); English has 179 customer stories. The product menu includes LINE and KakaoTalk channel pages.Source
  • 13

    The Decisioning PMM role says data engineers and architects "will not tolerate marketing that skates over how something actually works". Decisioning Studio works with any warehouse or CDP, and that audience checks the details before a marketer can buy.

    High impactMedium effort First result in 1 quarter Lead Product Marketing

    First action

    Outline the guide with a solutions architect.

    How to measure it

    Downloads from pipeline accounts

    Now
    –
    Target
    300
    By
    2 quarters

    Steps

    1. 1

      Outline

      Six sections.

      Lead Product Marketing, AI Decisioning Studio 1 week

    2. 2

      Write

      With engineers.

      Lead Product Marketing, AI Decisioning Studio 1 month

    3. 3

      Sandbox

      Demo environment.

      Solutions Consulting 1 month

    4. 4

      Video

      Engineer walkthrough.

      Lead Product Marketing, AI Decisioning Studio 2 weeks

    5. 5

      Distribute

      To evaluators in open deals.

      Senior Director, GTM Product Marketing ongoing

    6. 6

      Track

      Deal speed.

      Marketing Operations quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Lead Product Marketing, AI Decisioning Studio

    Smallest test

    Publish the architecture diagram first.

    Why it works

    Publish a technical guide: architecture, data inputs, how agents choose actions, holdout measurement, security, and a sample integration with a warehouse. Add a sandbox demo and a short video by an engineer.

    Technical evaluators can block or speed up a deal; giving them a straight answer shortens cycles.

    Risks and how to handle them

    • Exposes roadmap gaps

      Describe what exists today only.

    Evidence

    • HiringLead Product Marketing, AI Decisioning Studio (New York, San Francisco, Chicago, Austin; posted September 1, 2026): owns "positioning, messaging architecture, launch strategy and execution, competitive strategy, pricing and packaging input, and the field narrative"; "Every decision about how this product reaches the market runs through you"; owns how Braze explains decisioning "to data engineers, architects, platform owners, and technical evaluators"; "Run launches that don't stop at the launch."Source
    • Your websiteTwo indexable Decisioning Studio pages (checked October 21, 2026), each with its own canonical and both in the sitemap: /brazeai-decisioning-studio (title "AI decisioning to Maximize Performance | Braze", about 700 words, a "Connect With Sales" form, and the line "whether or not you use the Braze Customer Engagement Platform") and /product/brazeai-decisioning-studio (title "1:1 Personalization at Scale | BrazeAI Decisioning Studio", about 1,600 words, linked from the main navigation; offerfit.ai redirects here). Both use the same H1, "Put AI decisioning behind every marketing move". The standalone line appears only on the first, which also says the agents "work with any warehouse or CDP".Source
    • News coverageBraze completed its acquisition of OfferFit, an AI decisioning company, on June 2, 2025, to bring its decisioning agents into the Braze platform; Braze also announced a strategic collaboration agreement with AWS.Source
  • 14

    The pricing page lists four editions with "Get pricing" and no numbers, while the startups page says "Pay only for the customers you reach". Smaller buyers often skip vendors that show no number at all.

    Medium impactMedium effort First result in 1 quarter SEO/CRO Manager

    First action

    Agree a publishable starting range for Braze Go.

    How to measure it

    Pricing-to-trial conversion

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Agree range

      With finance and sales.

      Senior Director, GTM Product Marketing 2 weeks

    2. 2

      Design

      Range or estimator.

      Web Experience Manager 1 week

    3. 3

      Build

      On /pricing.

      Web Experience Manager 2 weeks

    4. 4

      Test

      Against current page.

      SEO/CRO Manager 1 month

    5. 5

      Train sales

      Same numbers on calls.

      Senior Director, GTM Product Marketing 1 week

    6. 6

      Review

      Deal sizes after the change.

      Marketing Operations quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    SEO/CRO Manager

    Smallest test

    Show a range for Braze Go in a test.

    Why it works

    Publish a starting price or range for Braze Go (or a price estimator based on monthly active users) and keep "Get pricing" for higher editions. Test the change against the current page.

    A visible starting point keeps smaller buyers in the funnel and pre-qualifies them for sales.

    Risks and how to handle them

    • Anchors larger buyers low

      Show the range only for Braze Go.

    Evidence

    • Your websitePricing page: four Platform Editions (Braze Go, Select, Pro, Enterprise) with "Get pricing" and "Start a free trial", but no prices; the meta description carries 1,352 invisible zero-width characters after the visible text (no other page in a 150-page sample does). Pricing pages exist in the English and Japanese sitemaps only.Source
    • Your websiteFree trial: "Try Braze free for 14 days", "no credit card required", with guided product tours and templates. Braze for Startups: "Pay only for the customers you reach"; Snoonu "drove a 32% increase in revenue".Source
  • 15

    Braze is hiring a Lead Product Manager for Banners and Content Cards in five cities. Braze's own site and documentation are where prospects and customers spend time, yet they rely on standard web elements for promotions.

    Medium impactMedium effort First result in 1 quarter Lead Product Manager

    First action

    Pick three on-site placements.

    How to measure it

    Placement click-through

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Pick placements

      Three.

      Lead Product Manager, Banners & Content Cards 1 week

    2. 2

      Define audiences

      Prospects, trial users, customers.

      Director, Lifecycle Marketing 1 week

    3. 3

      Build

      Banners and Content Cards.

      Web Experience Manager 1 month

    4. 4

      Test

      Against static content.

      SEO/CRO Manager 1 month

    5. 5

      Report

      Lift.

      Lead Product Manager, Banners & Content Cards 1 month

    6. 6

      Publish

      As a product story.

      Lead Product Marketing, AI Decisioning Studio 1 quarter

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Lead Product Manager, Banners & Content Cards

    Smallest test

    Launch one placement for trial users.

    Why it works

    Use Braze Banners and Content Cards on braze.com and the docs to personalise promotions (trial, events, Decisioning Studio) by visitor type, and report the lift as a product story.

    It improves Braze's own conversion and gives the product team a showcase.

    Risks and how to handle them

    • Site performance

      Load placements after the main content.

    Evidence

    • HiringSenior Director, GTM Product Marketing (four US cities): owns the system that ensures "every seller knows what we offer, who it's for, why it matters now, and how to win against the alternatives", plus the GTM narrative for Braze Services. Regional hiring: Senior Director, Marketing in Tokyo to "Lead the Japan Regional Marketing strategy"; Sales Director, South Korea; an APAC Communications Manager in Singapore. Product: Lead Product Manager, Banners & Content Cards (five cities).Source
    • HiringDirector, Lifecycle Marketing (New York, San Francisco, Chicago, Austin; posted September 30, 2026): leads "the next evolution of Braze's lifecycle marketing function" across prospect and customer audiences, "helping customers discover, adopt, and realize value from Braze's expanding portfolio of products and AI capabilities", with programs "spanning prospect nurturing, customer onboarding, product activation, adoption, engagement, and expansion".Source
    • Your websiteFree trial: "Try Braze free for 14 days", "no credit card required", with guided product tours and templates. Braze for Startups: "Pay only for the customers you reach"; Snoonu "drove a 32% increase in revenue".Source
  • 16

    Braze has 179 English customer stories (and 122 in Japanese). The GTM product marketing team owns how product information reaches sellers. Sellers need the right story by industry, channel, product and result in seconds.

    Medium impactMedium effort First result in 1 quarter Senior Director

    First action

    Tag the 50 most viewed stories.

    How to measure it

    Opportunities with a story attached

    Now
    –
    Target
    60%
    By
    2 quarters

    Steps

    1. 1

      Tag

      All stories.

      Senior Director, GTM Product Marketing 1 month

    2. 2

      Filters

      On /customers.

      Web Experience Manager 2 weeks

    3. 3

      Sync

      To the enablement tool.

      Senior Director, GTM Product Marketing 2 weeks

    4. 4

      Train

      Sellers.

      Senior Director, GTM Product Marketing 1 week

    5. 5

      Fill gaps

      New stories where missing.

      Senior Director, GTM Product Marketing ongoing

    6. 6

      Measure

      Use in deals.

      Marketing Operations monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior Director, GTM Product Marketing

    Smallest test

    Add an industry filter.

    Why it works

    Tag every story by industry, region, channels, products (including Decisioning Studio) and headline metric, add filters to /customers, and feed the same library into the sales enablement tool.

    Matched proof wins deals; a library helps buyers find their peer story without asking.

    Risks and how to handle them

    • Old stories

      Archive or update stories older than four years.

    Evidence

    • Your websiteLanguage sitemaps: Japanese 973 URLs with 122 customer stories; Korean 174 (14 stories); Portuguese (Brazil) 325 (13); Spanish 192 (21); French 194 (18); English has 179 customer stories. The product menu includes LINE and KakaoTalk channel pages.Source
    • HiringSenior Director, GTM Product Marketing (four US cities): owns the system that ensures "every seller knows what we offer, who it's for, why it matters now, and how to win against the alternatives", plus the GTM narrative for Braze Services. Regional hiring: Senior Director, Marketing in Tokyo to "Lead the Japan Regional Marketing strategy"; Sales Director, South Korea; an APAC Communications Manager in Singapore. Product: Lead Product Manager, Banners & Content Cards (five cities).Source
    • Your websiteHomepage: H1 "There's never been a better time to be a better marketer"; "one AI platform built for outcomes, not just output"; "Ranked #1 in G2's Push Notification Grid, ahead of 60 competitors"; the 2026 Global Customer Engagement Review "surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands".Source

Big bets 3

Larger plays that can change the trajectory.

  • 17

    Decisioning Studio works "whether or not you use the Braze Customer Engagement Platform". Most of Braze's marketing speaks to platform buyers, so the standalone route is a new market: companies on Salesforce, Adobe or in-house stacks.

    High impactHigh effort First result in 3 quarters Lead Product Marketing

    First action

    List 50 target accounts on other platforms.

    How to measure it

    Standalone deals

    Now
    –
    Target
    15
    By
    4 quarters

    Steps

    1. 1

      Define offer

      Standalone packaging.

      Lead Product Marketing, AI Decisioning Studio 1 month

    2. 2

      Pages

      For other platform users.

      Lead Product Marketing, AI Decisioning Studio 1 month

    3. 3

      Guides

      Integrations.

      Solutions Consulting 1 quarter

    4. 4

      Pilot

      With holdout measurement.

      Lead Product Marketing, AI Decisioning Studio 1 quarter

    5. 5

      Sell

      Target accounts.

      Senior Director, GTM Product Marketing 2 quarters

    6. 6

      Expand

      Platform conversations.

      Senior Director, GTM Product Marketing ongoing

    First result
    3 quarters
    Cost
    Sales and marketing time
    Owner
    Lead Product Marketing, AI Decisioning Studio

    Smallest test

    Run two standalone pilots.

    Why it works

    Build a standalone go-to-market: a dedicated offer, pages for "AI decisioning for Salesforce and Adobe users", integration guides, a measured pilot with a holdout, and a sales team that can start with decisioning and expand to the platform later.

    It turns the OfferFit acquisition into a way into accounts that would never replace their engagement platform.

    Risks and how to handle them

    • Confuses the platform message

      Keep it as a clear second entry point.

    Evidence

    • Your websiteTwo indexable Decisioning Studio pages (checked October 21, 2026), each with its own canonical and both in the sitemap: /brazeai-decisioning-studio (title "AI decisioning to Maximize Performance | Braze", about 700 words, a "Connect With Sales" form, and the line "whether or not you use the Braze Customer Engagement Platform") and /product/brazeai-decisioning-studio (title "1:1 Personalization at Scale | BrazeAI Decisioning Studio", about 1,600 words, linked from the main navigation; offerfit.ai redirects here). Both use the same H1, "Put AI decisioning behind every marketing move". The standalone line appears only on the first, which also says the agents "work with any warehouse or CDP".Source
    • News coverageBraze completed its acquisition of OfferFit, an AI decisioning company, on June 2, 2025, to bring its decisioning agents into the Braze platform; Braze also announced a strategic collaboration agreement with AWS.Source
    • HiringLead Product Marketing, AI Decisioning Studio (New York, San Francisco, Chicago, Austin; posted September 1, 2026): owns "positioning, messaging architecture, launch strategy and execution, competitive strategy, pricing and packaging input, and the field narrative"; "Every decision about how this product reaches the market runs through you"; owns how Braze explains decisioning "to data engineers, architects, platform owners, and technical evaluators"; "Run launches that don't stop at the launch."Source
    • Your websiteEnglish sitemap (3,068 URLs): 2,029 articles; head-to-head pages exist only against Salesforce, Adobe and Hightouch, plus "Pega alternatives"; none against Iterable, Klaviyo, MoEngage, Airship or Insider. Overlapping articles exist, such as "transactional-vs-promotional-email" and "transactional-message-vs-promotional". Four test pages (/web-test, /web-test-2025-06-23, /test-retail-ecomm, /test-for-engineering) are listed and set to "index, follow".Source
  • 18

    Braze's 2026 Global Customer Engagement Review surveyed over 2,200 marketing leaders and analysed 6 billion data points across 750 brands. A one-off report loses value quickly; an interactive benchmark keeps earning links and leads.

    High impactHigh effort First result in 3 quarters Senior Director

    First action

    Choose ten metrics and their industry cuts.

    How to measure it

    Leads from the tool

    Now
    –
    Target
    3,000
    By
    1 year

    Steps

    1. 1

      Pick metrics

      Ten metrics.

      Senior Director, Global Digital Marketing 2 weeks

    2. 2

      Aggregate

      Privacy-safe data.

      Data team 2 months

    3. 3

      Build

      Interactive tool.

      Web Experience Manager 2 months

    4. 4

      Privacy review

      Aggregation thresholds.

      Legal 1 month

    5. 5

      Launch

      With PR.

      Senior Director, Global Digital Marketing 1 month

    6. 6

      Update

      Quarterly.

      Senior Director, Global Digital Marketing quarterly

    First result
    3 quarters
    Cost
    Engineering and data time
    Owner
    Senior Director, Global Digital Marketing

    Smallest test

    Publish one industry chart as a page.

    Why it works

    Publish an interactive benchmark: a marketer picks industry, region and channel and sees open, click and retention ranges, with an option to compare their own numbers in exchange for an email.

    Benchmarks are a steady search and AI-citation magnet and a natural lead form.

    Risks and how to handle them

    • Data privacy

      Show only aggregates with minimum group sizes.

    Evidence

    • Your websiteHomepage: H1 "There's never been a better time to be a better marketer"; "one AI platform built for outcomes, not just output"; "Ranked #1 in G2's Push Notification Grid, ahead of 60 competitors"; the 2026 Global Customer Engagement Review "surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands".Source
    • News coverageFiscal Q2 2027 (quarter ended July 31, 2026): revenue $227.2 million, up 26.2%; 2,789 customers, up from 2,422; 361 customers at $500,000+ ARR, up from 282; dollar-based net retention 110%; fiscal 2027 revenue guidance $910-913 million.Source
    • HiringWeb Marketing Program Coordinator (posted October 12, 2026): "Our web marketing team runs several parallel workstreams: SEO/AEO, CRO, and quarterly web launches"; the role keeps "the AEO/SEO and CRO backlogs current" and reports to the senior director of digital, working with the web experience manager and SEO/CRO managers.Source
  • 19

    Braze already has its largest non-English library in Japan and is hiring a Senior Director to lead Japan marketing. LINE is a core channel there and Braze has a LINE product page.

    High impactHigh effort First result in 4 quarters Senior Director

    First action

    Interview ten Japanese customers on LINE results.

    How to measure it

    Japan pipeline

    Now
    –
    Target
    +40%
    By
    4 quarters

    Steps

    1. 1

      Interview

      Ten customers.

      Senior Director, Marketing (Japan) 1 month

    2. 2

      Benchmark

      Japan data.

      Data team 1 quarter

    3. 3

      Partners

      Local agency programme.

      Senior Partner Marketing Manager 1 quarter

    4. 4

      Event

      Tokyo customer event.

      Senior Director, Marketing (Japan) 2 quarters

    5. 5

      Paid

      Local campaigns.

      Digital Marketing Lead, Programmatic & Media ongoing

    6. 6

      Measure

      Pipeline.

      Marketing Operations quarterly

    First result
    4 quarters
    Cost
    Regional budget
    Owner
    Senior Director, Marketing (Japan)

    Smallest test

    Publish five Japanese LINE stories.

    Why it works

    Publish a Japan-specific engagement benchmark (LINE, push, email), run a partner programme with local agencies and integrators, and hold a yearly Braze event in Tokyo with customer speakers.

    Concentrated investment in a market that already responds builds a leadership position competitors find hard to copy.

    Risks and how to handle them

    • Local rivals respond

      Lead with customer results.

    Evidence

    • HiringSenior Director, GTM Product Marketing (four US cities): owns the system that ensures "every seller knows what we offer, who it's for, why it matters now, and how to win against the alternatives", plus the GTM narrative for Braze Services. Regional hiring: Senior Director, Marketing in Tokyo to "Lead the Japan Regional Marketing strategy"; Sales Director, South Korea; an APAC Communications Manager in Singapore. Product: Lead Product Manager, Banners & Content Cards (five cities).Source
    • Your websiteLanguage sitemaps: Japanese 973 URLs with 122 customer stories; Korean 174 (14 stories); Portuguese (Brazil) 325 (13); Spanish 192 (21); French 194 (18); English has 179 customer stories. The product menu includes LINE and KakaoTalk channel pages.Source
    • HiringPartner hiring: Senior Partner Marketing Manager (New York, Austin, San Francisco, Chicago) for joint campaigns with "agencies, global system integrators, technology partners, and cloud providers"; Senior Partner Account Director, Technology Partnerships - AWS (four cities); Lead, Technology Partners Product Marketing Manager for "cloud hyperscalers and data platforms"; Partner Account Directors for Platinum Partner Development and in São Paulo; Partner Sales roles in London and Singapore.Source

Wildcards 2

Unexpected experiments, each with a cheap way to test it.

  • 20

    Braze's English sitemap has 2,029 articles, including several on the same subject (for example "transactional vs promotional email" and "transactional message vs promotional"). Overlapping posts split rankings.

    Medium impactLow effort First result in 1 quarter SEO/CRO Manager

    First action

    Find duplicate topics with a title similarity check.

    How to measure it

    Article organic sessions

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Cluster

      By topic.

      SEO/CRO Manager 2 weeks

    2. 2

      Merge

      Overlapping posts.

      Content team 1 month

    3. 3

      Redirect

      Old URLs.

      Web Experience Manager 1 week

    4. 4

      Refresh

      Top 100.

      Content team 1 quarter

    5. 5

      Remove

      Dead posts.

      SEO/CRO Manager 1 month

    6. 6

      Repeat

      Twice a year.

      SEO/CRO Manager 6 months

    First result
    1 quarter
    Cost
    Writing time
    Owner
    SEO/CRO Manager

    Smallest test

    Merge the two transactional email posts.

    Why it works

    Group articles by topic, merge overlapping ones into a single updated guide with redirects, refresh the top 100 by traffic, and remove posts with no traffic or links.

    Fewer, stronger pages rank better and are what AI assistants quote.

    Risks and how to handle them

    • Traffic dips from redirects

      Redirect to the closest topic.

    Evidence

    • Your websiteEnglish sitemap (3,068 URLs): 2,029 articles; head-to-head pages exist only against Salesforce, Adobe and Hightouch, plus "Pega alternatives"; none against Iterable, Klaviyo, MoEngage, Airship or Insider. Overlapping articles exist, such as "transactional-vs-promotional-email" and "transactional-message-vs-promotional". Four test pages (/web-test, /web-test-2025-06-23, /test-retail-ecomm, /test-for-engineering) are listed and set to "index, follow".Source
    • HiringWeb Marketing Program Coordinator (posted October 12, 2026): "Our web marketing team runs several parallel workstreams: SEO/AEO, CRO, and quarterly web launches"; the role keeps "the AEO/SEO and CRO backlogs current" and reports to the senior director of digital, working with the web experience manager and SEO/CRO managers.Source
  • 21

    Braze ranks #1 in G2's Push Notification Grid ahead of 60 competitors. Rankings need fresh reviews, and customers are most willing after a good result.

    Medium impactLow effort First result in 1 quarter Customer Marketing Manager

    First action

    List customers who hit a milestone last month.

    How to measure it

    New reviews

    Now
    –
    Target
    100 a quarter
    By
    2 quarters

    Steps

    1. 1

      Pick moments

      Three milestones.

      Customer Marketing Manager 1 week

    2. 2

      Prompt

      In-product.

      Director, Lifecycle Marketing 2 weeks

    3. 3

      Email

      From the CSM.

      Customer Success ongoing

    4. 4

      Show badges

      Comparison and pricing pages.

      Web Experience Manager 1 week

    5. 5

      Thank

      Reviewers.

      Customer Marketing Manager ongoing

    6. 6

      Measure

      Reviews and rank.

      Customer Marketing Manager monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Customer Marketing Manager

    Smallest test

    Ask 50 milestone customers.

    Why it works

    Ask for a G2 review after milestones (campaign results, a renewal, a certification) with an in-product prompt and a CSM email, and show the badges on comparison and pricing pages.

    Fresh reviews keep the ranking, and review sites are often cited by AI assistants.

    Risks and how to handle them

    • Review-site rules

      Do not offer rewards that break G2 policy.

    Evidence

    • Your websiteHomepage: H1 "There's never been a better time to be a better marketer"; "one AI platform built for outcomes, not just output"; "Ranked #1 in G2's Push Notification Grid, ahead of 60 competitors"; the 2026 Global Customer Engagement Review "surveyed over 2,200 marketing leaders and analyzed upwards of 6 billion data points spanning more than 750 brands".Source
    • Your websiteEnglish sitemap (3,068 URLs): 2,029 articles; head-to-head pages exist only against Salesforce, Adobe and Hightouch, plus "Pega alternatives"; none against Iterable, Klaviyo, MoEngage, Airship or Insider. Overlapping articles exist, such as "transactional-vs-promotional-email" and "transactional-message-vs-promotional". Four test pages (/web-test, /web-test-2025-06-23, /test-retail-ecomm, /test-for-engineering) are listed and set to "index, follow".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

ProgrammableInfo

Turn the research into a list you can act on

These ideas start with finding the right companies. Info finds them and the right person at each, researches every one and drafts the outreach, then asks before it sends.

  • Build this list in Info for idea #9 (opens programmable.info in a new tab)
  • Build this list in Info for idea #17 (opens programmable.info in a new tab)

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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 22, 2026, and cites them throughout. Braze did not commission, review or endorse it, and Programmable is not affiliated with Braze. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how Braze runs its business.

Something wrong, or do you represent Braze? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 306 ideas

    One Decisioning Studio page, test pages out of the index, clean pricing metadata, comparison pages, homepage responsiveness and the free-trial journey.

  2. Days 31 to 6012 ideas

    Prospect nurtures on Braze, AI adoption journey, ABM, Korea and Brazil, AWS and partner kits, the technical guide, a Braze Go price, on-site Banners and the story library; article pruning and G2 reviews.

  3. Days 61 to 903 ideas

    Commit to the big bets: standalone Decisioning Studio, the live benchmarks tool and Japan leadership.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value real-time, cross-channel messaging at scale. The most cited problem: fragmented data and channels.

  • Ease of use for marketers
  • Proving the impact of personalisation
  • In their words: “engagement”

Market

Competitive landscape

5 competitors compared: Iterable, Klaviyo, MoEngage, Airship and 1 more.

  • Gap to exploit: Standalone AI decisioning that works on any stack
  • Iterable: Smaller customer base
  • Klaviyo: Less mobile app depth

Hiring signals

Braze is investing in its AI story and its funnel.

  • Lead Product Marketing, AI Decisioning Studio: Owns Decisioning Studio positioning and launches. Ideas 1, 13, 17.
  • Web Marketing Program Coordinator: SEO/AEO, CRO and quarterly web launches. Ideas 1, 2, 3, 20.
  • Digital Marketing Lead, Programmatic & Media: Pipe-to-spend, ABM and landing pages. Ideas 1, 9.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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