The first line on every page says "Shipping available for US-based orders", yet the shipping policy says orders go to "most countries", duty-paid with Passport, in 8–14 business days. The same policy tells customers to track parcels on "your India/Julia Amory tracking page", a leftover from another brand. Visitors from the UK, Canada and the Caribbean (where British Vogue, Tatler and past stockists send them) are told they cannot buy.
First action
Edit the announcement bar and the shipping policy today.
How to measure it
International orders
- Now
- –
- Target
- +50%
- By
- 90 days
Steps
Rewrite the bar
Worldwide, duties included, Bermuda pick-up.
Founder and Creative Director 30 minutes
Fix the policy
Remove "India/Julia Amory"; add real tracking steps.
Founder and Creative Director 1 hour
Add delivery lines
A product-page block with times by region.
Shopify developer (freelance) 2 hours
Check markets
UK, Canada and EU currency and duties at checkout.
Shopify developer (freelance) 2 hours
Test an order
One test checkout to the UK.
Studio assistant 1 day
Track
Orders by country each month.
Founder and Creative Director monthly
Why it works
Change the bar to "Ships worldwide, duties included | Bermuda: local pick-up and drop-off", remove the other brand's name from the policy, and add a short delivery line on every product page (US, UK and EU, Caribbean, Canada). Check that Shopify Markets shows local currency for the UK and Canada pages already in the sitemap.
Shoppers who think a store will not ship to them leave without trying checkout. Clear, duty-paid delivery is a real advantage for a small brand, and a clean policy page protects trust at the moment of purchase.
Ready to use
ChecklistShipping clean-up list
[ ] Announcement bar: worldwide, duties included [ ] Bermuda pick-up and drop-off kept [ ] "India/Julia Amory" removed from the policy [ ] Delivery times on product pages by region [ ] UK and Canada currency checked at checkout [ ] One test order to the UK
Risks and how to handle them
Canada orders still pay import fees
Say so plainly on the Canada line.
Evidence
- Your websiteHomepage: titled "Fashion Illustrator & Designer for Luxury Brands"; "Featured in British Vogue (May–July 2026)"; three studio specialties (Weddings & Events Design, Retail & Custom Design, Editorial & Art Direction); work that "has appeared in VOGUE, The Wall Street Journal, and Saks Fifth Avenue"; an America's Cup licensing testimonial and "As Seen In TATLER Magazine, May 2024". The announcement bar reads "Shipping available for US-based orders | Bermuda orders arrange local pick up & drop off".Source
- Your websiteShipping policy: "International shipping is currently available to most countries", sent Delivered Duty Paid with Passport and "typically delivered within 8 -14 business days" (Canada excluded from duty-paid shipping); it tells customers to track orders on "your India/Julia Amory tracking page".Source
- DNS checkdanacooper.net uses Google Workspace mail and a Mailchimp newsletter; SPF is "~all" and the DMARC policy is "p=none", so the domain is not protected against spoofed email. The store runs on Shopify and the sitemap has English pages for Bermuda, Canada and the UK.Source