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  • The brief
  • Start here
  • Idea portfolio
  • Effort vs impact
  • This week · 6
  • This quarter · 11
  • Big bets · 3
  • Wildcards · 3
Generated Oct 26, 2026
  1. Programmable
  2. Playbooks
  3. IPSY
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growth playbook · Oct 26, 2026

ipsy.com (opens in a new tab)

IPSY growth playbook

Diagnosis

IPSY is a large, mature beauty membership that is hiring to grow beyond the box: a director for partner brands on Amazon and TikTok Shop, a VP of Lifecycle and Loyalty to prove what CRM earns, a VP of Product for the whole funnel, and social-first creative.

The basics around those bets need work. Most product links in the sitemap lead to "product not found", prices differ between the homepage and plan pages, real visitors fail all three Core Web Vitals, and reviews point to cancellation and delivery problems.

This playbook fixes the product sitemap, prices and headings first, then adds holdouts, spoiler-based win-back, member reviews, marketplace scorecards, live shopping, an easier account flow and gift conversion, and builds toward a monthly trend index and paid results reports for brands.

Growth Score

6/10

Biggest Opportunity

Use IPSY's first-party data (quiz profiles, choices, ratings) everywhere: to pick marketplace winners, win back lapsed members with their own previews, and sell brands proof of results.

Biggest Risk

Weak trust on review sites (about 2.5 on Trustpilot) and slow pages can cancel out new acquisition spend, while Allure Beauty Box, FabFitFun, Sephora and Ulta compete for the same shoppers.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Rebuild the product sitemap: most of its 15,000 IPSY Shop links now land on "product not found"

    Export the live product list and compare it with the current sitemap.

    High impact First result in 1 month
  2. 2

    One price everywhere: the homepage says $14 a month, the IPSY Original page says $15 plus shipping

    List every page and ad that states a plan price.

    High impact First result in 2 weeks
  3. 3

    Give the homepage and plan pages an H1 that uses the new names: IPSY Original, Extra and Ultimate

    Write the four H1s.

    Medium impact First result in 1 month

02

Your idea portfolio

23 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 7 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 3Big bets · 10Fill-ins · 8Reconsider · 2
Effort →

Showing 23 of 23 ideas

This week 6

Quick wins with a clear first action.

  • 01

    IPSY is hiring a director to make partner-brand listings "maximize discoverability and conversion" on Amazon and TikTok Shop, but its own store's listings are hard for search engines to find. The sitemap lists 24,968 product entries (only 15,035 unique), all in an old address format. In 44 sampled entries, 35 redirected to the shop front with "error=product-not-found" and the other 9 redirected to a different address. None matches the canonical address the product pages declare.

    High impactLow effort First result in 1 month VP

    First action

    Export the live product list and compare it with the current sitemap.

    How to measure it

    Sitemap product URLs returning 200

    Now
    –
    Target
    100%
    By
    30 days

    Steps

    1. 1

      Measure the gap

      Share of sitemap product URLs that redirect or error.

      SEO Lead 1 day

    2. 2

      Build the generator

      Nightly sitemap from the live catalogue with canonical addresses.

      Senior Software Engineer, Digital Experience Team 1 week

    3. 3

      Handle retired items

      Permanent redirects to brand or category pages.

      Senior Software Engineer, Digital Experience Team 3 days

    4. 4

      Split the sitemaps

      Products, brands, blog and program pages.

      SEO Lead 1 day

    5. 5

      Resubmit

      Submit in Search Console and watch coverage.

      SEO Lead 1 day

    6. 6

      Track

      Organic sessions and quiz starts from product pages.

      Data Analytics Lead weekly

    7. 7

      Keep it clean

      Alert when sitemap entries stop returning 200.

      Senior Software Engineer, Digital Experience Team ongoing

    First result
    1 month
    Cost
    Engineering time
    Owner
    VP, Product Management

    Smallest test

    Fix the sitemap for one category (brow products) and compare indexing after two weeks.

    Why it works

    Generate the product sitemap from the live catalogue each night: one entry per product, using the canonical "_pr-" address, with a last-modified date, and no sold-out or retired items. Give retired products a permanent redirect to their brand or category page, or a short "this was in our boxes, members get similar picks" page, instead of a temporary redirect to an error. Split sitemaps by type (products, brands, blog, program pages) so Search Console shows coverage for each.

    Searchers looking for a product or brand IPSY carries then land on a live page that sells the membership, and search engines spend their crawl on pages that exist. It also gives the new e-commerce director a clean baseline of how IPSY's own listings perform in search.

    Ready to use

    ChecklistProduct sitemap rebuild list

    [ ] One entry per live product
    [ ] Canonical "_pr-" address in every entry
    [ ] lastmod from the catalogue
    [ ] Sold-out and retired items removed
    [ ] Retired items 301 to brand or category
    [ ] Separate sitemaps per page type
    [ ] Daily check that every entry returns 200

    Risks and how to handle them

    • Traffic dips while search engines re-crawl

      Keep redirects in place and resubmit the new sitemap at once.

    • Sold-out items come back

      Re-add them automatically when stock returns.

    Evidence

    • HiringDirector, E-Commerce Growth and Marketplace Partnerships (posted October 20, 2026): will "lead the strategy and execution of marketplace growth for third-party partner brands across Amazon, TikTok Shop, and emerging e-commerce platforms", act "as a general manager for partner brands", "Manage marketplace storefronts and listings to maximize discoverability and conversion", "Architect the TikTok Shop Affiliate strategy" with creator-led "Live Shopping" funnels, monitor "Share of Voice" and improve "CAC, ROAS, and contribution margin". Reports to the Chief Business Development Officer.Source
    • Your websiteSitemap (read October 23, 2026): 31,283 URLs, of which 24,968 are product entries under /p/, but only 15,035 of those are unique. Every product entry uses an older "_p-" variant address; none uses the "_pr-" address that the product pages themselves declare as canonical.Source
    • Your websiteTwo random samples of sitemap product URLs, fetched a few minutes apart on October 23, 2026: of 44 URLs, 35 sent visitors to the shop front with a temporary (307) redirect to "/shop?error=product-not-found", and the other 9 permanently redirected (308) to a different product address. Example: the Kevyn Aucoin Precision Brow Pencil is listed as "..._p-llkix7gomhoq" and redirects to "..._pr-KEVYEYE1048000?variantKey=...".Source
    • Your websiteAn IPSY Shop product page (Kevyn Aucoin The Precision Brow Pencil, $30.00, "LAST CALL"): title "... - IPSY Shop", no meta description, Product schema and breadcrumbs present, a "Subscribe to IPSY" prompt, and related products marked "Unlock Access". The page shows no member ratings or reviews.Source
  • 02

    The homepage and its share description promise IPSY "starting at just $14/month", while the IPSY Original page title says "$15/Month + Shipping". A visitor who sees one number on the homepage and another on the plan page starts to doubt the offer, and reviewers already complain about billing.

    High impactLow effort First result in 2 weeks VP

    First action

    List every page and ad that states a plan price.

    How to measure it

    Quiz-to-paid conversion

    Now
    –
    Target
    +5%
    By
    60 days

    Steps

    1. 1

      Audit prices

      Homepage, program pages, quiz, checkout, ads.

      VP, Product Management 1 day

    2. 2

      Pick one source

      Prices from the plan catalogue.

      Senior Software Engineer, Digital Experience Team 2 days

    3. 3

      State shipping

      Next to every price.

      VP, Product Management 1 day

    4. 4

      Update the description

      Share and search descriptions.

      SEO Lead 1 hour

    5. 5

      Update ads

      Paid social and search copy.

      Senior Designer, Social & Digital 2 days

    6. 6

      Monitor

      Billing tickets about price.

      Member Experience Lead weekly

    First result
    2 weeks
    Cost
    $0
    Owner
    VP, Product Management

    Smallest test

    Fix the homepage price line today.

    Why it works

    Pull every plan price from one source and show it the same way on the homepage, program pages, quiz and checkout, with shipping stated up front. Check ads, the share description and help articles for the old number.

    Consistent prices build trust before the first charge and cut billing complaints and support contacts.

    Risks and how to handle them

    • Lower headline price tests better

      Test the honest total price against the old wording.

    Evidence

    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
    • Your websiteProgram pages: IPSY Original is titled "5 Deluxe Beauty Samples for $15/Month + Shipping" ("formerly Glam Bag") at /glambag/october-2026; IPSY Extra "5 Full-Size Beauty Products for $32/Month + Shipping" ("formerly BoxyCharm") at /boxycharm/; IPSY Ultimate "8 Full-Size Beauty Products for $65/Quarter + Shipping" ("formerly Icon Box") at /iconbox/. None of the three pages has an H1 heading.Source
    • Customer reviewsTrustpilot: about 2.5 out of 5 across roughly 6,100 reviews. Recurring complaints are parcels marked delivered that never arrive, trouble reaching a live agent, and billing or cancellation problems after switching plans; some reviewers praise the products and quick fixes. IPSY replies to negative reviews.Source
  • 03

    The homepage and the three program pages have no H1 heading, and the program pages still live at /glambag, /boxycharm and /iconbox. Search engines and AI assistants get no clear signal that "IPSY Original" is the plan formerly called Glam Bag.

    Medium impactLow effort First result in 1 month SEO Lead

    First action

    Write the four H1s.

    How to measure it

    Program page organic sessions

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Write headings

      Homepage and three program pages.

      SEO Lead 2 hours

    2. 2

      Add former names

      One line each.

      SEO Lead 1 hour

    3. 3

      Add the FAQ

      Rename questions with schema.

      SEO Lead 1 day

    4. 4

      Ship

      In the page templates.

      Senior Software Engineer, Digital Experience Team 1 day

    5. 5

      Check rendering

      Headings in the server HTML.

      Senior Software Engineer, Digital Experience Team 1 hour

    6. 6

      Measure

      Search Console queries for old and new names.

      SEO Lead monthly

    First result
    1 month
    Cost
    $0
    Owner
    SEO Lead

    Smallest test

    Add the H1 to the IPSY Original page first.

    Why it works

    Add one H1 per page ("IPSY Original: 5 deluxe samples a month"), mention the former name once in the opening text, and add a short FAQ ("What happened to Glam Bag?") with FAQ schema.

    People still search for Glam Bag and BoxyCharm. Clear headings help both old and new names lead to the right plan.

    Risks and how to handle them

    • Design changes

      Style the H1 to match the current hero.

    Evidence

    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
    • Your websiteProgram pages: IPSY Original is titled "5 Deluxe Beauty Samples for $15/Month + Shipping" ("formerly Glam Bag") at /glambag/october-2026; IPSY Extra "5 Full-Size Beauty Products for $32/Month + Shipping" ("formerly BoxyCharm") at /boxycharm/; IPSY Ultimate "8 Full-Size Beauty Products for $65/Quarter + Shipping" ("formerly Icon Box") at /iconbox/. None of the three pages has an H1 heading.Source
    • Your websiteBlog (sitemap): 2,950 posts, about 425 of them spoiler posts. 2026 has monthly English posts for IPSY Original spoilers, IPSY Extra spoilers, the IPSY bag reveal, theme and IPSY Shop spoilers, already up to November 2026, plus Spanish posts for IPSY Mexico (for example "diseno-glam-bag-ipsy-octubre-2026") on the same .com blog. The footer links to IPSY Mexico at ipsy.mx.Source
  • 04

    IPSY Shop product pages have Product schema but no meta description, so search results show whatever text the engine picks. The page already has the brand, size, price and a "Subscribe to IPSY" prompt.

    Medium impactLow effort First result in 1 month SEO Lead

    First action

    Draft the template and test it on 20 products.

    How to measure it

    Product page search click-through

    Now
    –
    Target
    +10%
    By
    60 days

    Steps

    1. 1

      Write the template

      Brand, product, size, price, membership line.

      SEO Lead 1 day

    2. 2

      Build it

      In the product template.

      Senior Software Engineer, Digital Experience Team 2 days

    3. 3

      Hand-write top 200

      By search impressions.

      SEO Lead 1 week

    4. 4

      Check length

      Under 155 characters.

      SEO Lead 1 hour

    5. 5

      Ship

      All products.

      Senior Software Engineer, Digital Experience Team 1 day

    6. 6

      Measure

      Click-through in Search Console.

      Data Analytics Lead monthly

    First result
    1 month
    Cost
    $0
    Owner
    SEO Lead

    Smallest test

    Ship descriptions for one brand.

    Why it works

    Generate a description per product: brand, product, size, member price, and one line on how membership unlocks the shop ("Members save up to 80%"). Use the template for all products and hand-write the top 200.

    A clear description raises click-through from brand and product searches and explains the membership before the click.

    Risks and how to handle them

    • Price in the snippet goes stale

      Use the membership line instead of the price when deals change often.

    Evidence

    • Your websiteAn IPSY Shop product page (Kevyn Aucoin The Precision Brow Pencil, $30.00, "LAST CALL"): title "... - IPSY Shop", no meta description, Product schema and breadcrumbs present, a "Subscribe to IPSY" prompt, and related products marked "Unlock Access". The page shows no member ratings or reviews.Source
    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
    • Your websiteSitemap (read October 23, 2026): 31,283 URLs, of which 24,968 are product entries under /p/, but only 15,035 of those are unique. Every product entry uses an older "_p-" variant address; none uses the "_pr-" address that the product pages themselves declare as canonical.Source
  • 05

    IPSY publishes monthly spoilers for IPSY Original, Extra, Ultimate and the Shop, already up to November 2026, and about 425 spoiler posts sit in the sitemap. Spoiler readers are people deciding whether to join this month.

    High impactLow effort First result in 1 month VP

    First action

    Add the block to this month's three spoiler posts.

    How to measure it

    Quiz starts from spoiler posts

    Now
    –
    Target
    +30%
    By
    60 days

    Steps

    1. 1

      Design the block

      Price, join-by date, quiz button.

      Senior Designer, Social & Digital 2 days

    2. 2

      Add email alert

      Spoiler alerts for non-members.

      VP, Lifecycle Marketing and Loyalty 3 days

    3. 3

      Ship

      On all spoiler templates.

      Senior Software Engineer, Digital Experience Team 2 days

    4. 4

      Tag traffic

      Source spoiler post in analytics.

      Data Analytics Lead 1 day

    5. 5

      Test

      Block position and wording.

      VP, Product Management 3 weeks

    6. 6

      Report

      Monthly sign-ups by post.

      Data Analytics Lead monthly

    First result
    1 month
    Cost
    Design time
    Owner
    VP, Lifecycle Marketing and Loyalty

    Smallest test

    Add the block to one spoiler post and compare quiz starts.

    Why it works

    Put a block high on each spoiler post: what the plan costs, the date to join to get this month's products, and a one-click start into the quiz. For non-members, offer an email alert for next month's spoilers.

    Spoiler posts reach high-intent visitors every month; a direct path to this month's bag turns curiosity into sign-ups.

    Risks and how to handle them

    • Feels salesy to fans

      Keep the block short and below the first image.

    Evidence

    • Your websiteBlog (sitemap): 2,950 posts, about 425 of them spoiler posts. 2026 has monthly English posts for IPSY Original spoilers, IPSY Extra spoilers, the IPSY bag reveal, theme and IPSY Shop spoilers, already up to November 2026, plus Spanish posts for IPSY Mexico (for example "diseno-glam-bag-ipsy-octubre-2026") on the same .com blog. The footer links to IPSY Mexico at ipsy.mx.Source
    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
    • HiringVP, Lifecycle Marketing and Loyalty (posted October 13, 2026): owns "how we engage members from first touch through long-term retention" across "email, push, SMS, site/app, direct mail and more"; owns the segmentation framework and "the ongoing evolution of IPSY Rewards"; will "guide holdout and attribution infrastructure" and "prove CRM's contribution to the business"; leads loyalty, email, mobile, site marketing, retention and "win-back strategies"; reviews whether "current tools (Iterable, Segment) are the right long-term answer". "IPSY has a great deal of first-party data, a loyal member base".Source
  • 06

    The homepage has one path, "Get Started", into the Beauty Quiz. Visitors who want to compare IPSY Original ($15), Extra ($32) and Ultimate ($65 a quarter) first have to start a quiz.

    Medium impactLow effort First result in 1 month VP

    First action

    Build the plan strip as a Statsig test.

    How to measure it

    Homepage-to-paid conversion

    Now
    –
    Target
    +8%
    By
    60 days

    Steps

    1. 1

      Design the strip

      Three plans, one line each.

      Senior Designer, Social & Digital 2 days

    2. 2

      Pre-select plan

      Pass plan into the quiz.

      Senior Software Engineer, Digital Experience Team 3 days

    3. 3

      Set up the test

      Statsig, 50/50.

      Senior Software Engineer, Digital Experience Team 1 day

    4. 4

      Run

      Three weeks.

      VP, Product Management 3 weeks

    5. 5

      Read results

      Completion, paid rate, plan mix.

      Data Analytics Lead 2 days

    6. 6

      Roll out

      If it wins.

      VP, Product Management 1 day

    First result
    1 month
    Cost
    Engineering time
    Owner
    VP, Product Management

    Smallest test

    Run the test on mobile only.

    Why it works

    Test a plan strip under the hero with the three plans, what is in each and the price, each button starting the quiz with that plan pre-selected. Measure quiz completion and paid conversion.

    Some visitors decide on price first; showing plans up front can lift completion and steer more people to Extra.

    Risks and how to handle them

    • Fewer quiz starts

      Judge on paid members, not quiz starts.

    Evidence

    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
    • Your websiteProgram pages: IPSY Original is titled "5 Deluxe Beauty Samples for $15/Month + Shipping" ("formerly Glam Bag") at /glambag/october-2026; IPSY Extra "5 Full-Size Beauty Products for $32/Month + Shipping" ("formerly BoxyCharm") at /boxycharm/; IPSY Ultimate "8 Full-Size Beauty Products for $65/Quarter + Shipping" ("formerly Icon Box") at /iconbox/. None of the three pages has an H1 heading.Source
    • HiringVP, Product Management: will "own the end-to-end transaction funnel and customer journey across acquisition, activation, and retention", use experimentation "to continuously improve conversion and lifetime value" and champion the "surprise and delight" brand promise. A Senior Software Engineer, Digital Experience Team builds the experimentation and analytics platform ("Statsig and Amplitude") on Next.js and Netlify and will "Drive performance metrics improvements across platform services and customer-facing surfaces".Source

This quarter 11

The core plays for the next three months.

  • 07

    Chrome data for ipsy.com shows real visitors at 2.99 s to load the main content, 257 ms to respond to taps and 0.14 layout shift, all above Google's "good" limits. The Digital Experience engineer is hired to improve performance on customer-facing pages.

    High impactMedium effort First result in 1 quarter Senior Software Engineer

    First action

    Find the biggest layout shift on the homepage.

    How to measure it

    Origin passes all three Core Web Vitals

    Now
    –
    Target
    Yes
    By
    2 quarters

    Steps

    1. 1

      Profile pages

      Homepage, quiz, program pages.

      Senior Software Engineer, Digital Experience Team 1 week

    2. 2

      Fix layout shift

      Reserve space for banners and grids.

      Senior Software Engineer, Digital Experience Team 2 weeks

    3. 3

      Fix tap delay

      Split long tasks.

      Senior Software Engineer, Digital Experience Team 1 month

    4. 4

      Speed up LCP

      Preload and compress hero images.

      Senior Software Engineer, Digital Experience Team 2 weeks

    5. 5

      Defer extras

      Tags and widgets after interaction.

      Senior Software Engineer, Digital Experience Team 2 weeks

    6. 6

      Monitor

      Weekly field data.

      Senior Software Engineer, Digital Experience Team weekly

    7. 7

      Link to revenue

      Quiz completion by speed band.

      Data Analytics Lead monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Senior Software Engineer, Digital Experience Team

    Smallest test

    Fix layout shift on the homepage hero this sprint.

    Why it works

    Start with the homepage, quiz and program pages: preload the hero image, reserve space for banners and product grids, break up long scripts that delay taps, and load chat, tags and personalization after the first interaction. Track field data weekly in Amplitude and Search Console.

    Faster, steadier pages lift quiz completion on mobile, where most beauty shoppers arrive from social.

    Risks and how to handle them

    • Marketing tags removed by mistake

      Agree the tag list with marketing first.

    Evidence

    • Google PageSpeedChrome UX Report for ipsy.com (real Chrome visitors, 75th percentile): Largest Contentful Paint 2.99 s, Interaction to Next Paint 257 ms and Cumulative Layout Shift 0.14. All three are above Google's "good" limits (2.5 s, 200 ms, 0.1), so real visitors fail Core Web Vitals.Source
    • HiringVP, Product Management: will "own the end-to-end transaction funnel and customer journey across acquisition, activation, and retention", use experimentation "to continuously improve conversion and lifetime value" and champion the "surprise and delight" brand promise. A Senior Software Engineer, Digital Experience Team builds the experimentation and analytics platform ("Statsig and Amplitude") on Next.js and Netlify and will "Drive performance metrics improvements across platform services and customer-facing surfaces".Source
    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
  • 08

    The new VP of Lifecycle is asked to "guide holdout and attribution infrastructure" and "prove CRM's contribution". Without a holdout, every renewal gets credited to email, or to nothing.

    High impactMedium effort First result in 1 quarter VP

    First action

    Pick three programs for the first holdouts.

    How to measure it

    Programs with measured lift

    Now
    –
    Target
    5
    By
    2 quarters

    Steps

    1. 1

      Pick programs

      Three with the most volume.

      VP, Lifecycle Marketing and Loyalty 1 week

    2. 2

      Set holdouts

      Random 5% in Iterable.

      VP, Lifecycle Marketing and Loyalty 1 week

    3. 3

      Join the data

      Segment to the warehouse.

      Data Analytics Lead 2 weeks

    4. 4

      Report lift

      Retention and revenue per member.

      Data Analytics Lead monthly

    5. 5

      Cut or scale

      By measured lift.

      VP, Lifecycle Marketing and Loyalty quarterly

    6. 6

      Extend

      All programs.

      VP, Lifecycle Marketing and Loyalty 2 quarters

    First result
    1 quarter
    Cost
    Analyst time
    Owner
    VP, Lifecycle Marketing and Loyalty

    Smallest test

    Run one holdout on the onboarding series.

    Why it works

    Keep a small random holdout (for example 5%) out of each lifecycle program: onboarding, skip reminders, win-back, Rewards emails. Compare retention and revenue per member each month and report the lift by program.

    Measured lift earns budget for the programs that work and retires the ones that do not.

    Risks and how to handle them

    • Holdouts lose some revenue

      Keep them small and rotate members.

    Evidence

    • HiringVP, Lifecycle Marketing and Loyalty (posted October 13, 2026): owns "how we engage members from first touch through long-term retention" across "email, push, SMS, site/app, direct mail and more"; owns the segmentation framework and "the ongoing evolution of IPSY Rewards"; will "guide holdout and attribution infrastructure" and "prove CRM's contribution to the business"; leads loyalty, email, mobile, site marketing, retention and "win-back strategies"; reviews whether "current tools (Iterable, Segment) are the right long-term answer". "IPSY has a great deal of first-party data, a loyal member base".Source
    • HiringVP, Product Management: will "own the end-to-end transaction funnel and customer journey across acquisition, activation, and retention", use experimentation "to continuously improve conversion and lifetime value" and champion the "surprise and delight" brand promise. A Senior Software Engineer, Digital Experience Team builds the experimentation and analytics platform ("Statsig and Amplitude") on Next.js and Netlify and will "Drive performance metrics improvements across platform services and customer-facing surfaces".Source
  • 09

    IPSY writes spoilers every month and has each member's Beauty Quiz profile. A former member who sees the products they would have received is a stronger win-back than a discount.

    High impactMedium effort First result in 1 quarter VP

    First action

    Pull last quarter's lapsed members with complete quiz profiles.

    How to measure it

    Lapsed members who rejoin

    Now
    –
    Target
    +25%
    By
    2 quarters

    Steps

    1. 1

      Segment lapsed

      By plan and profile.

      VP, Lifecycle Marketing and Loyalty 1 week

    2. 2

      Map spoilers

      Products to profile tags.

      Merchandising Lead 1 week

    3. 3

      Build the email

      Personal preview plus rejoin.

      VP, Lifecycle Marketing and Loyalty 2 weeks

    4. 4

      Add push and SMS

      For members who opted in.

      VP, Lifecycle Marketing and Loyalty 2 weeks

    5. 5

      Holdout

      Compare with the current win-back.

      Data Analytics Lead 1 month

    6. 6

      Monthly send

      With each new spoiler.

      VP, Lifecycle Marketing and Loyalty monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    VP, Lifecycle Marketing and Loyalty

    Smallest test

    Send a manual preview to 5,000 lapsed members.

    Why it works

    Each month, send lapsed members a personal preview: "Here is what your bag could include in November", picked from the spoiler list by their profile, with a one-click rejoin and their old plan selected.

    It uses content IPSY already makes and the first-party data the VP role highlights, and leads with product, not price.

    Risks and how to handle them

    • Preview differs from what ships

      Say "could include" and pick from confirmed products.

    Evidence

    • Your websiteBlog (sitemap): 2,950 posts, about 425 of them spoiler posts. 2026 has monthly English posts for IPSY Original spoilers, IPSY Extra spoilers, the IPSY bag reveal, theme and IPSY Shop spoilers, already up to November 2026, plus Spanish posts for IPSY Mexico (for example "diseno-glam-bag-ipsy-octubre-2026") on the same .com blog. The footer links to IPSY Mexico at ipsy.mx.Source
    • HiringVP, Lifecycle Marketing and Loyalty (posted October 13, 2026): owns "how we engage members from first touch through long-term retention" across "email, push, SMS, site/app, direct mail and more"; owns the segmentation framework and "the ongoing evolution of IPSY Rewards"; will "guide holdout and attribution infrastructure" and "prove CRM's contribution to the business"; leads loyalty, email, mobile, site marketing, retention and "win-back strategies"; reviews whether "current tools (Iterable, Segment) are the right long-term answer". "IPSY has a great deal of first-party data, a loyal member base".Source
    • HiringIPSY's description in its job posts: "the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers", home to "sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate"; "we curate beauty for millions of members".Source
  • 10

    IPSY Rewards gives points for reviewing products, but the shop product page we read shows no ratings or reviews. Non-members deciding whether to join see a price and a lock, not what members think.

    High impactMedium effort First result in 1 quarter VP

    First action

    Count how many reviews exist for the top 500 products.

    How to measure it

    Product page to quiz start

    Now
    –
    Target
    +15%
    By
    2 quarters

    Steps

    1. 1

      Count reviews

      Top 500 products.

      Data Analytics Lead 1 week

    2. 2

      Design the module

      Stars and top reviews.

      Senior Designer, Social & Digital 1 week

    3. 3

      Add schema

      Review and rating markup.

      Senior Software Engineer, Digital Experience Team 1 week

    4. 4

      Prompt reviews

      After each bag arrives.

      VP, Lifecycle Marketing and Loyalty 2 weeks

    5. 5

      Moderate

      Rules and tools.

      Member Experience Lead ongoing

    6. 6

      Test

      With and without reviews.

      VP, Product Management 1 month

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    VP, Product Management

    Smallest test

    Show reviews on 50 products and compare.

    Why it works

    Show the star rating and best member reviews on product pages, with Review schema, and ask members who received the product in a bag to review it for points. Show "Members rated this 4.6" on locked items.

    Reviews persuade shoppers and add fresh text for search, and members are already rewarded for writing them.

    Risks and how to handle them

    • Low-rated products

      Show honest ratings; it builds trust.

    Evidence

    • Your websitePoints page: "Earn Points by referring friends, reviewing products, and more! Redeem your Points for free bonus beauty products every month", with rewards priced at 600 to 1,800 points.Source
    • Your websiteAn IPSY Shop product page (Kevyn Aucoin The Precision Brow Pencil, $30.00, "LAST CALL"): title "... - IPSY Shop", no meta description, Product schema and breadcrumbs present, a "Subscribe to IPSY" prompt, and related products marked "Unlock Access". The page shows no member ratings or reviews.Source
    • HiringVP, Lifecycle Marketing and Loyalty (posted October 13, 2026): owns "how we engage members from first touch through long-term retention" across "email, push, SMS, site/app, direct mail and more"; owns the segmentation framework and "the ongoing evolution of IPSY Rewards"; will "guide holdout and attribution infrastructure" and "prove CRM's contribution to the business"; leads loyalty, email, mobile, site marketing, retention and "win-back strategies"; reviews whether "current tools (Iterable, Segment) are the right long-term answer". "IPSY has a great deal of first-party data, a loyal member base".Source
  • 11

    The new director will grow partner brands on Amazon and TikTok Shop and track share of voice. IPSY already knows which products members pick, rate highly and buy again in the shop.

    High impactMedium effort First result in 1 quarter Director

    First action

    Rank partner brands by member choice rate.

    How to measure it

    Partner-brand marketplace revenue

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Build the scorecard

      Choice, ratings, repeat purchase.

      Data Analytics Lead 2 weeks

    2. 2

      Pick the first 10

      Top products.

      Director, E-Commerce Growth and Marketplace Partnerships 1 week

    3. 3

      Optimize listings

      Titles, images, member quotes.

      Director, E-Commerce Growth and Marketplace Partnerships 1 month

    4. 4

      Run ads

      Amazon and TikTok Shop.

      Director, E-Commerce Growth and Marketplace Partnerships 1 month

    5. 5

      Track share of voice

      Key beauty categories.

      Director, E-Commerce Growth and Marketplace Partnerships weekly

    6. 6

      Review monthly

      Scale or stop.

      Chief Business Development Officer monthly

    First result
    1 quarter
    Cost
    Ad budget
    Owner
    Director, E Commerce Growth and Marketplace Partnerships

    Smallest test

    Launch three top-rated products on TikTok Shop.

    Why it works

    Build a monthly scorecard per partner brand: member choice rate, ratings, repeat shop purchases and social mentions. Launch marketplace listings first for the top products, using member quotes (with consent) in listings and videos.

    Member data reduces the risk of each marketplace launch, and the marketplace business proves IPSY's value to brands.

    Risks and how to handle them

    • Brands want to own the listings

      Agree roles in each brand contract.

    Evidence

    • HiringDirector, E-Commerce Growth and Marketplace Partnerships (posted October 20, 2026): will "lead the strategy and execution of marketplace growth for third-party partner brands across Amazon, TikTok Shop, and emerging e-commerce platforms", act "as a general manager for partner brands", "Manage marketplace storefronts and listings to maximize discoverability and conversion", "Architect the TikTok Shop Affiliate strategy" with creator-led "Live Shopping" funnels, monitor "Share of Voice" and improve "CAC, ROAS, and contribution margin". Reports to the Chief Business Development Officer.Source
    • HiringIPSY's description in its job posts: "the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers", home to "sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate"; "we curate beauty for millions of members".Source
    • Your websitePoints page: "Earn Points by referring friends, reviewing products, and more! Redeem your Points for free bonus beauty products every month", with rewards priced at 600 to 1,800 points.Source
  • 12

    The director will build creator-led "Live Shopping" funnels and IPSY reveals its bags every month. Reveal day is already an event for fans.

    High impactMedium effort First result in 1 quarter Director

    First action

    Book two creators for the next reveal.

    How to measure it

    Sign-ups per live

    Now
    –
    Target
    1,000
    By
    2 quarters

    Steps

    1. 1

      Pick creators

      Two affiliates who fit the bag.

      Director, E-Commerce Growth and Marketplace Partnerships 1 week

    2. 2

      Plan the show

      Products and offers.

      Merchandising Lead 1 week

    3. 3

      Set up the shop

      Partner products in TikTok Shop.

      Director, E-Commerce Growth and Marketplace Partnerships 1 week

    4. 4

      Go live

      On reveal day.

      Director, E-Commerce Growth and Marketplace Partnerships monthly

    5. 5

      Cut clips

      For paid and organic social.

      Senior Designer, Social & Digital monthly

    6. 6

      Measure

      Sales, sign-ups and cost.

      Data Analytics Lead monthly

    First result
    1 quarter
    Cost
    Creator fees
    Owner
    Director, E Commerce Growth and Marketplace Partnerships

    Smallest test

    Run one live on the next reveal day.

    Why it works

    Run a live unboxing on reveal day with two affiliate creators: show the products, sell partner-brand items through TikTok Shop, and pin a link to the quiz for membership. Cut the stream into short clips for paid social.

    Live shopping turns a monthly ritual into sales for partner brands and sign-ups for IPSY.

    Risks and how to handle them

    • Low live attendance

      Promote to members by push a day before.

    Evidence

    • HiringDirector, E-Commerce Growth and Marketplace Partnerships (posted October 20, 2026): will "lead the strategy and execution of marketplace growth for third-party partner brands across Amazon, TikTok Shop, and emerging e-commerce platforms", act "as a general manager for partner brands", "Manage marketplace storefronts and listings to maximize discoverability and conversion", "Architect the TikTok Shop Affiliate strategy" with creator-led "Live Shopping" funnels, monitor "Share of Voice" and improve "CAC, ROAS, and contribution margin". Reports to the Chief Business Development Officer.Source
    • Your websiteBlog (sitemap): 2,950 posts, about 425 of them spoiler posts. 2026 has monthly English posts for IPSY Original spoilers, IPSY Extra spoilers, the IPSY bag reveal, theme and IPSY Shop spoilers, already up to November 2026, plus Spanish posts for IPSY Mexico (for example "diseno-glam-bag-ipsy-octubre-2026") on the same .com blog. The footer links to IPSY Mexico at ipsy.mx.Source
    • HiringCreative hiring: a Senior Director, Creative (posted October 9, 2026) to drive "thumb-stopping, community-driven creative for digital- and social-first formats that authentically reflects Gen Z and Millennial beauty culture" and to unify brand expression across programs; and a Senior Designer, Social & Digital who "lives primarily in always-on paid growth and organic social" and "thinks in feeds, short-form hooks and platform behavior".Source
  • 13

    IPSY will run fulfilment and operations for partner brands on Amazon and TikTok Shop with 3PL partners. Each parcel reaches a beauty buyer who is not yet an IPSY member.

    Medium impactLow effort First result in 1 quarter Director

    First action

    Check each marketplace's rules on package inserts.

    How to measure it

    Sign-ups from inserts

    Now
    –
    Target
    2% of parcels
    By
    2 quarters

    Steps

    1. 1

      Check rules

      Amazon and TikTok Shop insert rules.

      Director, E-Commerce Growth and Marketplace Partnerships 1 week

    2. 2

      Design the card

      Offer and QR code.

      Senior Designer, Social & Digital 1 week

    3. 3

      Brief the 3PL

      Add to every parcel.

      Director, E-Commerce Growth and Marketplace Partnerships 1 week

    4. 4

      Track

      Unique codes per channel.

      Data Analytics Lead 1 week

    5. 5

      Test offers

      Two offers.

      VP, Lifecycle Marketing and Loyalty 1 month

    6. 6

      Scale

      All partner parcels.

      Director, E-Commerce Growth and Marketplace Partnerships 1 quarter

    First result
    1 quarter
    Cost
    Printing costs
    Owner
    Director, E Commerce Growth and Marketplace Partnerships

    Smallest test

    Insert cards into one brand's parcels for a month.

    Why it works

    Where marketplace rules allow, add a simple insert: "Love this? Get 5 picks like it every month", with a QR code to the quiz and a tracked offer. Test different offers by marketplace.

    It turns marketplace sales into a low-cost acquisition channel for the core subscription.

    Risks and how to handle them

    • Marketplace rules

      Use only allowed, non-promotional wording where required.

    Evidence

    • HiringDirector, E-Commerce Growth and Marketplace Partnerships (posted October 20, 2026): will "lead the strategy and execution of marketplace growth for third-party partner brands across Amazon, TikTok Shop, and emerging e-commerce platforms", act "as a general manager for partner brands", "Manage marketplace storefronts and listings to maximize discoverability and conversion", "Architect the TikTok Shop Affiliate strategy" with creator-led "Live Shopping" funnels, monitor "Share of Voice" and improve "CAC, ROAS, and contribution margin". Reports to the Chief Business Development Officer.Source
    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
  • 14

    Trustpilot rates IPSY about 2.5 out of 5 on some 6,100 reviews, and billing or cancellation problems after switching plans come up often. The VP of Product owns the journey from acquisition to retention.

    High impactMedium effort First result in 1 quarter VP

    First action

    Map the current steps to cancel or switch plans.

    How to measure it

    Billing-related tickets

    Now
    –
    Target
    -30%
    By
    2 quarters

    Steps

    1. 1

      Map the flow

      Every step today.

      VP, Product Management 1 week

    2. 2

      Design one page

      Skip, pause, switch, cancel.

      Senior Designer, Social & Digital 2 weeks

    3. 3

      Add confirmations

      Next charge date by email.

      VP, Lifecycle Marketing and Loyalty 1 week

    4. 4

      Add pause offer

      Before cancel.

      VP, Lifecycle Marketing and Loyalty 1 week

    5. 5

      Build

      Web and app.

      Senior Software Engineer, Digital Experience Team 1 month

    6. 6

      Measure

      Saves, tickets, reviews.

      Data Analytics Lead monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    VP, Product Management

    Smallest test

    Add the next-charge date to every switch confirmation.

    Why it works

    Put skip, pause, switch plan and cancel on one account page, each in a few taps, with a confirmation email that shows the next charge date. Offer a pause or a smaller plan before cancel, and measure saves and complaint volume.

    An easy exit lowers complaints and chargebacks, and a fair pause offer keeps members who only need a break.

    Risks and how to handle them

    • More cancels at first

      Track net retention including pauses and returns.

    Evidence

    • Customer reviewsTrustpilot: about 2.5 out of 5 across roughly 6,100 reviews. Recurring complaints are parcels marked delivered that never arrive, trouble reaching a live agent, and billing or cancellation problems after switching plans; some reviewers praise the products and quick fixes. IPSY replies to negative reviews.Source
    • HiringVP, Product Management: will "own the end-to-end transaction funnel and customer journey across acquisition, activation, and retention", use experimentation "to continuously improve conversion and lifetime value" and champion the "surprise and delight" brand promise. A Senior Software Engineer, Digital Experience Team builds the experimentation and analytics platform ("Statsig and Amplitude") on Next.js and Netlify and will "Drive performance metrics improvements across platform services and customer-facing surfaces".Source
    • HiringVP, Lifecycle Marketing and Loyalty (posted October 13, 2026): owns "how we engage members from first touch through long-term retention" across "email, push, SMS, site/app, direct mail and more"; owns the segmentation framework and "the ongoing evolution of IPSY Rewards"; will "guide holdout and attribution infrastructure" and "prove CRM's contribution to the business"; leads loyalty, email, mobile, site marketing, retention and "win-back strategies"; reviews whether "current tools (Iterable, Segment) are the right long-term answer". "IPSY has a great deal of first-party data, a loyal member base".Source
  • 15

    The most common Trustpilot complaint is a parcel marked delivered that never arrived, and reviewers also struggle to reach an agent.

    Medium impactMedium effort First result in 1 quarter Member Experience Lead

    First action

    Count last month's missing-parcel tickets.

    How to measure it

    Median resolution time

    Now
    –
    Target
    Under 24 hours
    By
    2 quarters

    Steps

    1. 1

      Size the problem

      Tickets by carrier and region.

      Member Experience Lead 1 week

    2. 2

      Add alerts

      Ship and delivery.

      VP, Lifecycle Marketing and Loyalty 2 weeks

    3. 3

      Build the claim

      One tap with rules.

      Senior Software Engineer, Digital Experience Team 1 month

    4. 4

      Set rules

      Replacement limits.

      Member Experience Lead 1 week

    5. 5

      Escalate

      Repeat cases to an agent.

      Member Experience Lead ongoing

    6. 6

      Review carriers

      Loss rates.

      Operations Lead monthly

    First result
    1 quarter
    Cost
    Replacement costs
    Owner
    Member Experience Lead

    Smallest test

    Add delivery alerts for one month's bags.

    Why it works

    Send tracking alerts by push or SMS on shipping and delivery, add a "my bag did not arrive" button to the account page with clear rules for replacements, and route repeat cases to a person.

    Fast, predictable fixes turn a bad month into a reason to stay, and cut contact volume.

    Risks and how to handle them

    • Abuse of claims

      Limit claims per member and check history.

    Evidence

    • Customer reviewsTrustpilot: about 2.5 out of 5 across roughly 6,100 reviews. Recurring complaints are parcels marked delivered that never arrive, trouble reaching a live agent, and billing or cancellation problems after switching plans; some reviewers praise the products and quick fixes. IPSY replies to negative reviews.Source
    • HiringVP, Lifecycle Marketing and Loyalty (posted October 13, 2026): owns "how we engage members from first touch through long-term retention" across "email, push, SMS, site/app, direct mail and more"; owns the segmentation framework and "the ongoing evolution of IPSY Rewards"; will "guide holdout and attribution infrastructure" and "prove CRM's contribution to the business"; leads loyalty, email, mobile, site marketing, retention and "win-back strategies"; reviews whether "current tools (Iterable, Segment) are the right long-term answer". "IPSY has a great deal of first-party data, a loyal member base".Source
  • 16

    Allure Beauty Box advertises "$313+ in beauty for $30" and FabFitFun a seasonal box "valued at up to $350". People choosing a beauty box search for comparisons, and IPSY has no page that answers them.

    Medium impactMedium effort First result in 1 quarter SEO Lead

    First action

    Check each rival's current offer.

    How to measure it

    Comparison-page sign-ups

    Now
    –
    Target
    500 a month
    By
    2 quarters

    Steps

    1. 1

      Check facts

      Current offers.

      SEO Lead 2 days

    2. 2

      Write

      Fair table and plan picker.

      SEO Lead 1 week

    3. 3

      Design

      Mobile table.

      Senior Designer, Social & Digital 3 days

    4. 4

      Legal review

      Claims and trademarks.

      Legal 1 week

    5. 5

      Publish

      With schema.

      Senior Software Engineer, Digital Experience Team 1 day

    6. 6

      Refresh

      Quarterly.

      SEO Lead quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    SEO Lead

    Smallest test

    Publish a plan picker page first.

    Why it works

    Publish a fair comparison: price per month, products per box, sample or full size, choice, shop deals and rewards, with IPSY's strengths (personalization, choice, monthly shop). Add a "which IPSY plan is right for you" section.

    Comparison searches are high intent, and AI assistants quote clear tables.

    Risks and how to handle them

    • Rival offers change

      Date the page and review quarterly.

    Evidence

    • Competitor researchRivals' own homepages: Allure Beauty Box, "$313+ in beauty for $30" with six editor picks a month, free shipping and a "$25 Member Store credit"; FabFitFun, a seasonal box of "6 full-size products in each box, valued at up to $350" with a "$250 FREE Bonus Box" on the annual plan. Sephora and Ulta sell the same brands with their own loyalty programs.Source
    • Your websiteProgram pages: IPSY Original is titled "5 Deluxe Beauty Samples for $15/Month + Shipping" ("formerly Glam Bag") at /glambag/october-2026; IPSY Extra "5 Full-Size Beauty Products for $32/Month + Shipping" ("formerly BoxyCharm") at /boxycharm/; IPSY Ultimate "8 Full-Size Beauty Products for $65/Quarter + Shipping" ("formerly Icon Box") at /iconbox/. None of the three pages has an H1 heading.Source
    • Your websitePoints page: "Earn Points by referring friends, reviewing products, and more! Redeem your Points for free bonus beauty products every month", with rewards priced at 600 to 1,800 points.Source
  • 17

    The homepage leads with "Give the gift of beauty discovery", and gift subscriptions run for a set number of months. Each gift is a trial for someone new, but it only converts if the recipient is asked at the right time.

    Medium impactLow effort First result in 1 quarter VP

    First action

    Measure today's gift-to-paid rate.

    How to measure it

    Gift recipients who subscribe

    Now
    –
    Target
    +40%
    By
    2 quarters

    Steps

    1. 1

      Measure today

      Gift-to-paid rate.

      Data Analytics Lead 1 week

    2. 2

      Map the journey

      Welcome to last bag.

      VP, Lifecycle Marketing and Loyalty 1 week

    3. 3

      Build emails

      Four touches.

      VP, Lifecycle Marketing and Loyalty 2 weeks

    4. 4

      Add the offer

      Two weeks before the end.

      VP, Lifecycle Marketing and Loyalty 1 week

    5. 5

      Reward givers

      Points when recipients stay.

      VP, Lifecycle Marketing and Loyalty 2 weeks

    6. 6

      Holdout

      Measure lift.

      Data Analytics Lead 1 quarter

    First result
    1 quarter
    Cost
    Offer costs
    Owner
    VP, Lifecycle Marketing and Loyalty

    Smallest test

    Email this quarter's ending gifts with a keep-it-going offer.

    Why it works

    Give gift recipients their own journey: a welcome that explains the plans, a quiz refresh, a mid-gift check-in, and a "keep it going" offer two weeks before the last bag, with a reward for the gift giver if they stay.

    Gift recipients have already tried IPSY, so they are cheaper to convert than cold visitors.

    Risks and how to handle them

    • Recipients never opted in

      Ask consent at gift activation.

    Evidence

    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
    • HiringVP, Lifecycle Marketing and Loyalty (posted October 13, 2026): owns "how we engage members from first touch through long-term retention" across "email, push, SMS, site/app, direct mail and more"; owns the segmentation framework and "the ongoing evolution of IPSY Rewards"; will "guide holdout and attribution infrastructure" and "prove CRM's contribution to the business"; leads loyalty, email, mobile, site marketing, retention and "win-back strategies"; reviews whether "current tools (Iterable, Segment) are the right long-term answer". "IPSY has a great deal of first-party data, a loyal member base".Source
    • Your websitePoints page: "Earn Points by referring friends, reviewing products, and more! Redeem your Points for free bonus beauty products every month", with rewards priced at 600 to 1,800 points.Source

Big bets 3

Larger plays that can change the trajectory.

  • 18

    IPSY curates beauty for millions of members and publishes a yearly Beauty Discovery Report. Member choices each month show which products and trends rise first.

    High impactMedium effort First result in 3 quarters Data Analytics Lead

    First action

    Pick five measures that change month to month.

    How to measure it

    Press mentions a month

    Now
    –
    Target
    10
    By
    3 quarters

    Steps

    1. 1

      Pick measures

      Five monthly trends.

      Data Analytics Lead 2 weeks

    2. 2

      Build the data

      Aggregated and anonymous.

      Data Analytics Lead 1 month

    3. 3

      Privacy review

      No individual data.

      Legal 2 weeks

    4. 4

      Design the page

      Charts and summary.

      Senior Designer, Social & Digital 2 weeks

    5. 5

      Launch

      Press and social.

      Head of Brand Marketing 1 month

    6. 6

      Share with brands

      Partner newsletter.

      Chief Business Development Officer monthly

    First result
    3 quarters
    Cost
    Analyst time
    Owner
    Data Analytics Lead

    Smallest test

    Publish one chart from last month's choices.

    Why it works

    Publish a short monthly index: rising products, ingredients and shades by age group and region, from aggregated member choices and ratings. Share it with press and brands, and link it from spoiler posts.

    Original data earns links, press and AI citations, and gives brands a reason to work with IPSY.

    Risks and how to handle them

    • Data privacy

      Aggregate and suppress small groups.

    Evidence

    • HiringIPSY's description in its job posts: "the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers", home to "sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate"; "we curate beauty for millions of members".Source
    • Your websiteBlog (sitemap): 2,950 posts, about 425 of them spoiler posts. 2026 has monthly English posts for IPSY Original spoilers, IPSY Extra spoilers, the IPSY bag reveal, theme and IPSY Shop spoilers, already up to November 2026, plus Spanish posts for IPSY Mexico (for example "diseno-glam-bag-ipsy-octubre-2026") on the same .com blog. The footer links to IPSY Mexico at ipsy.mx.Source
    • HiringDirector, E-Commerce Growth and Marketplace Partnerships (posted October 20, 2026): will "lead the strategy and execution of marketplace growth for third-party partner brands across Amazon, TikTok Shop, and emerging e-commerce platforms", act "as a general manager for partner brands", "Manage marketplace storefronts and listings to maximize discoverability and conversion", "Architect the TikTok Shop Affiliate strategy" with creator-led "Live Shopping" funnels, monitor "Share of Voice" and improve "CAC, ROAS, and contribution margin". Reports to the Chief Business Development Officer.Source
  • 19

    IPSY describes itself as the platform "uniting brands, creators, and hyper-engaged consumers". Brands pay to be in bags, and IPSY can show what happened after: ratings, shop purchases and marketplace sales.

    High impactHigh effort First result in 4 quarters Chief Business Development Of…

    First action

    Build a manual report for three brands.

    How to measure it

    Revenue per brand placement

    Now
    –
    Target
    +20%
    By
    4 quarters

    Steps

    1. 1

      Design the report

      Measures brands care about.

      Chief Business Development Officer 1 month

    2. 2

      Pilot

      Three brands.

      Data Analytics Lead 1 quarter

    3. 3

      Price it

      Add-on or tiered placement.

      Chief Business Development Officer 1 month

    4. 4

      Build dashboard

      Self-serve.

      Senior Software Engineer, Digital Experience Team 2 quarters

    5. 5

      Privacy review

      Aggregates only.

      Legal 1 month

    6. 6

      Sell

      To all partners.

      Chief Business Development Officer ongoing

    First result
    4 quarters
    Cost
    Product time
    Owner
    Chief Business Development Officer

    Smallest test

    Send one brand a results summary after this month's bag.

    Why it works

    Offer partner brands a paid post-sampling report, then a self-serve dashboard: reach by segment, ratings, shop and marketplace conversion, with benchmarks by category.

    Proof of results lets IPSY charge more for placement and keeps brands coming back.

    Risks and how to handle them

    • Brands see weak results

      Pair results with advice on next steps.

    Evidence

    • HiringIPSY's description in its job posts: "the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers", home to "sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate"; "we curate beauty for millions of members".Source
    • HiringDirector, E-Commerce Growth and Marketplace Partnerships (posted October 20, 2026): will "lead the strategy and execution of marketplace growth for third-party partner brands across Amazon, TikTok Shop, and emerging e-commerce platforms", act "as a general manager for partner brands", "Manage marketplace storefronts and listings to maximize discoverability and conversion", "Architect the TikTok Shop Affiliate strategy" with creator-led "Live Shopping" funnels, monitor "Share of Voice" and improve "CAC, ROAS, and contribution margin". Reports to the Chief Business Development Officer.Source
    • Your websitePoints page: "Earn Points by referring friends, reviewing products, and more! Redeem your Points for free bonus beauty products every month", with rewards priced at 600 to 1,800 points.Source
  • 20

    IPSY promises "exclusive access to epic deals up to 80% off" and has a shop with thousands of products, plus each member's quiz profile and choices.

    High impactHigh effort First result in 3 quarters VP

    First action

    Compare retention of shoppers and non-shoppers.

    How to measure it

    Members buying in the shop

    Now
    –
    Target
    +25%
    By
    3 quarters

    Steps

    1. 1

      Measure

      Retention by shop use.

      Data Analytics Lead 2 weeks

    2. 2

      Build signals

      Ratings, choices, shades.

      Data Analytics Lead 1 month

    3. 3

      Rank deals

      Personal feed.

      Senior Software Engineer, Digital Experience Team 1 quarter

    4. 4

      Promote

      Email and push.

      VP, Lifecycle Marketing and Loyalty 1 month

    5. 5

      Test

      Against the standard shop.

      VP, Product Management 1 month

    6. 6

      Scale

      All members.

      VP, Product Management 1 quarter

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    VP, Product Management

    Smallest test

    Send a personal deal email to 10,000 members.

    Why it works

    Build a personal shop feed: deals on products like the ones each member rated highly, refills of items they loved, and "Last Call" items in their shades. Measure shop revenue and retention by member.

    Members who shop stay longer, and personal deals turn the shop into a monthly habit.

    Risks and how to handle them

    • Too many deal emails

      Cap frequency per member.

    Evidence

    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
    • Your websiteAn IPSY Shop product page (Kevyn Aucoin The Precision Brow Pencil, $30.00, "LAST CALL"): title "... - IPSY Shop", no meta description, Product schema and breadcrumbs present, a "Subscribe to IPSY" prompt, and related products marked "Unlock Access". The page shows no member ratings or reviews.Source
    • HiringVP, Lifecycle Marketing and Loyalty (posted October 13, 2026): owns "how we engage members from first touch through long-term retention" across "email, push, SMS, site/app, direct mail and more"; owns the segmentation framework and "the ongoing evolution of IPSY Rewards"; will "guide holdout and attribution infrastructure" and "prove CRM's contribution to the business"; leads loyalty, email, mobile, site marketing, retention and "win-back strategies"; reviews whether "current tools (Iterable, Segment) are the right long-term answer". "IPSY has a great deal of first-party data, a loyal member base".Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 21

    Every member starts with the Beauty Quiz, and Points already reward referrals. A profile people want to share is a natural invite.

    Medium impactLow effort First result in 1 quarter VP

    First action

    Design one card template.

    How to measure it

    Referral sign-ups

    Now
    –
    Target
    +20%
    By
    2 quarters

    Steps

    1. 1

      Design the card

      Profile in one image.

      Senior Designer, Social & Digital 1 week

    2. 2

      Build sharing

      Link with referral code.

      Senior Software Engineer, Digital Experience Team 2 weeks

    3. 3

      Add compare

      Friend sees both profiles.

      Senior Software Engineer, Digital Experience Team 2 weeks

    4. 4

      Award points

      On friend's first bag.

      VP, Lifecycle Marketing and Loyalty 1 week

    5. 5

      Promote

      In-app and email.

      VP, Lifecycle Marketing and Loyalty 2 weeks

    6. 6

      Measure

      Shares and sign-ups.

      Data Analytics Lead monthly

    First result
    1 quarter
    Cost
    Design time
    Owner
    VP, Lifecycle Marketing and Loyalty

    Smallest test

    Email members a card of their profile.

    Why it works

    Turn quiz results into a shareable card ("My beauty profile: dewy skin, bold lips") with a referral link that lets a friend take the quiz and compare. Award points when the friend joins.

    Shareable results spread on social at no media cost and bring friends with similar tastes.

    Risks and how to handle them

    • Low sharing

      Test card styles from the creative team.

    Evidence

    • Your websiteHomepage: "Get 5 products worth up to $70, plus exclusive access to epic deals up to 80% off, starting at just $14/month. Cancel anytime."; the share description says "5 Beauty Products. $14/Month."; the only signup path is "Get Started" into the Beauty Quiz; the homepage has no H1 heading.Source
    • Your websitePoints page: "Earn Points by referring friends, reviewing products, and more! Redeem your Points for free bonus beauty products every month", with rewards priced at 600 to 1,800 points.Source
    • HiringCreative hiring: a Senior Director, Creative (posted October 9, 2026) to drive "thumb-stopping, community-driven creative for digital- and social-first formats that authentically reflects Gen Z and Millennial beauty culture" and to unify brand expression across programs; and a Senior Designer, Social & Digital who "lives primarily in always-on paid growth and organic social" and "thinks in feeds, short-form hooks and platform behavior".Source
  • 22

    The creative team will build social-first content for Gen Z and Millennials, and the e-commerce team will run creator affiliates. Creator traffic often lands on a generic homepage.

    Medium impactLow effort First result in 1 quarter Senior Director

    First action

    Build pages for three creators.

    How to measure it

    Creator-link sign-up rate

    Now
    –
    Target
    +30%
    By
    2 quarters

    Steps

    1. 1

      Design template

      Creator picks and quiz.

      Senior Designer, Social & Digital 1 week

    2. 2

      Build

      From the CMS.

      Senior Software Engineer, Digital Experience Team 2 weeks

    3. 3

      Pick creators

      Three to start.

      Senior Director, Creative 1 week

    4. 4

      Launch

      In their bios.

      Senior Director, Creative 1 week

    5. 5

      Measure

      Sign-ups per creator.

      Data Analytics Lead monthly

    6. 6

      Scale

      All partner creators.

      Senior Director, Creative 1 quarter

    First result
    1 quarter
    Cost
    Design time
    Owner
    Senior Director, Creative

    Smallest test

    Build one creator page for the next reveal.

    Why it works

    Give each partner creator a page with their face, their three picks from this month's bag and a quiz button with their code. Use the same layout for TikTok, Instagram and YouTube links.

    A page that continues the creator's video converts better than a generic homepage.

    Risks and how to handle them

    • Pages go stale

      Update picks with each reveal automatically.

    Evidence

    • HiringCreative hiring: a Senior Director, Creative (posted October 9, 2026) to drive "thumb-stopping, community-driven creative for digital- and social-first formats that authentically reflects Gen Z and Millennial beauty culture" and to unify brand expression across programs; and a Senior Designer, Social & Digital who "lives primarily in always-on paid growth and organic social" and "thinks in feeds, short-form hooks and platform behavior".Source
    • HiringDirector, E-Commerce Growth and Marketplace Partnerships (posted October 20, 2026): will "lead the strategy and execution of marketplace growth for third-party partner brands across Amazon, TikTok Shop, and emerging e-commerce platforms", act "as a general manager for partner brands", "Manage marketplace storefronts and listings to maximize discoverability and conversion", "Architect the TikTok Shop Affiliate strategy" with creator-led "Live Shopping" funnels, monitor "Share of Voice" and improve "CAC, ROAS, and contribution margin". Reports to the Chief Business Development Officer.Source
    • Your websiteBlog (sitemap): 2,950 posts, about 425 of them spoiler posts. 2026 has monthly English posts for IPSY Original spoilers, IPSY Extra spoilers, the IPSY bag reveal, theme and IPSY Shop spoilers, already up to November 2026, plus Spanish posts for IPSY Mexico (for example "diseno-glam-bag-ipsy-octubre-2026") on the same .com blog. The footer links to IPSY Mexico at ipsy.mx.Source
  • 23

    The .com blog mixes US spoilers with Spanish posts written for IPSY Mexico, which has its own site at ipsy.mx. US visitors may land on Mexican offers, and Mexican readers on US prices.

    Medium impactLow effort First result in 1 quarter SEO Lead

    First action

    List the Spanish posts on the .com blog.

    How to measure it

    Spanish posts with hreflang or moved

    Now
    –
    Target
    100%
    By
    1 quarter

    Steps

    1. 1

      List posts

      All Spanish posts.

      SEO Lead 1 day

    2. 2

      Decide

      Move or tag.

      SEO Lead 1 week

    3. 3

      Add hreflang

      es-MX and en-US.

      Senior Software Engineer, Digital Experience Team 1 week

    4. 4

      Label

      IPSY Mexico on each post.

      SEO Lead 1 week

    5. 5

      US Spanish test

      Quiz and one spoiler page.

      VP, Lifecycle Marketing and Loyalty 1 month

    6. 6

      Measure

      Sign-ups by language.

      Data Analytics Lead monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    SEO Lead

    Smallest test

    Add hreflang to this month's Spanish posts.

    Why it works

    Move or mirror the Spanish posts to ipsy.mx, or mark them with hreflang (es-MX) and clear "IPSY Mexico" labels. Separately, test a Spanish quiz and spoiler page for Spanish-speaking US shoppers.

    Each audience then lands on offers it can buy, and the US test sizes a Spanish-speaking market that rivals rarely serve.

    Risks and how to handle them

    • Traffic loss after moving

      Use permanent redirects.

    Evidence

    • Your websiteBlog (sitemap): 2,950 posts, about 425 of them spoiler posts. 2026 has monthly English posts for IPSY Original spoilers, IPSY Extra spoilers, the IPSY bag reveal, theme and IPSY Shop spoilers, already up to November 2026, plus Spanish posts for IPSY Mexico (for example "diseno-glam-bag-ipsy-octubre-2026") on the same .com blog. The footer links to IPSY Mexico at ipsy.mx.Source
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See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 26, 2026, and cites them throughout. IPSY did not commission, review or endorse it, and Programmable is not affiliated with IPSY. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how IPSY runs its business.

Something wrong, or do you represent IPSY? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Product sitemap, one price everywhere, H1s with the new plan names, product descriptions, spoiler sign-up blocks and the plan strip test; the profile card.

  2. Days 31 to 6013 ideas

    Core Web Vitals, CRM holdouts, spoiler win-back, member reviews, marketplace scorecards, live unboxing, parcel inserts, the account flow, delivery claims, the comparison page and gift conversion; creator pages and the Spanish split.

  3. Days 61 to 903 ideas

    Commit to the big bets: the monthly Beauty Discovery Index, results reports for brands and a personal shop.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value discovering new products each month. The most cited problem: parcels marked delivered that never arrive.

  • Choosing some products themselves
  • Billing and cancellation after plan changes
  • In their words: “glam bag”

Market

Competitive landscape

4 competitors compared: Allure Beauty Box, FabFitFun, Sephora and Ulta Beauty.

  • Gap to exploit: Personal previews for lapsed members
  • Allure Beauty Box: Less personalization
  • FabFitFun: Quarterly, less beauty depth

Hiring signals

IPSY is hiring to grow beyond the box and to measure what works.

  • Director, E-Commerce Growth and Marketplace Partnerships: Amazon and TikTok Shop listings, live shopping, share of voice. Ideas 1, 11, 12, 13.
  • VP, Lifecycle Marketing and Loyalty: Holdouts, segmentation, IPSY Rewards and win-back. Ideas 5, 8, 9, 17.
  • VP, Product Management: Owns the funnel from acquisition to retention. Ideas 2, 6, 10, 14, 20.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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