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  • The brief
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  • This week · 6
  • This quarter · 9
  • Big bets · 3
  • Wildcards · 3
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Generated Oct 23, 2026
  1. Programmable
  2. Playbooks
  3. loveholidays
loveholidays logo

growth playbook · Oct 23, 2026

loveholidays.com (opens in a new tab)

loveholidays growth playbook

Diagnosis

loveholidays is a large, fast-growing OTA (third-largest ATOL holder, more than 5.5 million UK customers expected this year, market leader in Ireland) now in eight countries after launching in Denmark, Norway and Sweden in May 2026.

Its hiring shows the next steps: a first Head of Product Marketing for new propositions and launches, a video-first social team, automated CRM for many markets, Trading OS and pricing, direct hotel supply and applied AI.

The gaps are at the edges of the new markets: in Norway and Denmark the app is still listed under the UK name, weloveholidays.no does not load, review proof is mostly British and Irish, and even Google's test tool gets the bot check. This playbook fixes those first, then adds local CRM, AI-assistant reach, payment framing, an Ireland-to-Nordics playbook and direct supply.

Growth Score

8/10

Biggest Opportunity

Win the new markets faster by making weloveholidays findable and trusted where people look (app stores, typed names, reviews and AI assistants), using the recipe that made it Ireland's market leader.

Biggest Risk

Jet2, TUI, On the Beach and local tour operators have far more ratings and brand recognition in their home markets, and growth in new markets depends on trust that has to be built in each language.

01

Start here

The three moves to make first. Each one is written up in full below.

  1. 1

    Make "weloveholidays" findable in Norway and Denmark: the app listing still says loveholidays and weloveholidays.no does not load

    Add the DNS redirect for weloveholidays.no and rename the Norwegian and Danish app listings.

    High impact First result in 2 weeks
  2. 2

    Ask for app ratings when customers come home happy, starting in the new markets

    Add the native rating prompt to the post-return screen.

    High impact First result in 1 month
  3. 3

    Let AI assistants and price-comparison tools read the site: even Google's PageSpeed test gets a bot check

    List which crawlers and tools are blocked today.

    High impact First result in 1 quarter

02

Your idea portfolio

21 ideas, grouped by when to run them. Open any idea for how to run it: the steps, who to approach, copy you can use, and how to measure it.

  • 6 ideas are marked Unexpected: plays you are unlikely to have tried.

Every idea placed by the effort it takes against the impact it could have. Quick wins sit top left; select a number to open that idea. The filters below narrow the list by status, timing, category and what Programmable can build.

Effort vs impactEach number is an idea. Select one to open it.
Impact →
Quick wins · 2Big bets · 10Fill-ins · 5Reconsider · 4
Effort →

Showing 21 of 21 ideas

This week 6

Quick wins with a clear first action.

  • 01

    loveholidays launched in Denmark, Norway and Sweden in May as weloveholidays, and is hiring its first Head of Product Marketing to own launches and measure early launch performance. In Sweden the App Store listing is "weloveholidays: hotell & flyg", but in Denmark and Norway the same app still shows the UK name "loveholidays: hotels & flights" and has 2 and 4 ratings. And while weloveholidays.se, .de, .at, .nl and .com all redirect to the right market, weloveholidays.no does not load at all. A Norwegian who sees an ad or hears the name and types it gets an error, and one who searches the App Store finds an English listing under a different name.

    High impactLow effort First result in 2 weeks Head of Product Marketing

    First action

    Add the DNS redirect for weloveholidays.no and rename the Norwegian and Danish app listings.

    How to measure it

    Nordic app installs from store search

    Now
    –
    Target
    +50%
    By
    60 days

    Steps

    1. 1

      Fix the domain

      Redirect weloveholidays.no and www to the Norwegian market page.

      Platform Engineer 1 hour

    2. 2

      Rename listings

      Danish and Norwegian App Store and Google Play names and subtitles.

      App Marketing Manager 2 days

    3. 3

      Localise assets

      Screenshots and descriptions in Danish and Norwegian.

      Head of Product Marketing 1 week

    4. 4

      Brand search ads

      Cover "weloveholidays" in Norway, Denmark and Sweden.

      Paid Search Manager 2 days

    5. 5

      Audit touchpoints

      Handles, sender names and listings in all eight markets.

      Head of Product Marketing 1 week

    6. 6

      Write the checklist

      One launch list for every new market.

      VP of International Expansion 2 days

    7. 7

      Measure

      Store impressions, installs and brand searches by market.

      Marketing Analyst monthly

    First result
    2 weeks
    Cost
    Staff time only
    Owner
    Head of Product Marketing

    Smallest test

    Redirect weloveholidays.no today and compare Norwegian brand traffic for two weeks.

    Why it works

    Point weloveholidays.no (and www) at the Norwegian market page today, as weloveholidays.se already does for Sweden. Rename the Danish and Norwegian App Store and Google Play listings to weloveholidays with local keywords, screenshots and descriptions (the app already supports Danish and Norwegian). Then check every brand touchpoint per market: listings, domains, social handles, search ads on the brand name and email sender names, and make it a launch checklist for the next market.

    In a new market most early traffic comes from people who saw the name somewhere and type or search it. Fixing the name in the places they look recovers that traffic at almost no cost, and the checklist protects every future launch.

    Ready to use

    ChecklistNew-market brand checklist

    [ ] we/loveholidays.<tld> and www redirect to the market page
    [ ] App Store and Google Play name in the market's brand
    [ ] Local screenshots, keywords and description
    [ ] Brand search ads in the local language
    [ ] Social handles reserved and linked
    [ ] Email sender name and domain match the brand
    [ ] Review profile set up for the market

    Risks and how to handle them

    • Brand confusion between loveholidays and weloveholidays

      Use one name per market everywhere, and explain the link on the about page.

    • Store review delays

      Submit listing changes together with the next app release.

    Evidence

    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
    • App StoreThe same iOS app (id 1516803437, checked October 22, 2026) is listed as "weloveholidays" in Germany (1,195 ratings), Austria (72) and the Netherlands (55) and as "weloveholidays: hotell & flyg" in Sweden (13), but in Denmark (2 ratings) and Norway (4) it still shows the UK name "loveholidays: hotels & flights". The UK listing has 43,739 ratings at 4.9; the app already supports Danish, Norwegian and Swedish.Source
    • Domain checkTyping the brand name (checked October 22, 2026): weloveholidays.com, weloveholidays.de, weloveholidays.at, weloveholidays.nl and weloveholidays.se all redirect to the right loveholidays.com market pages, but weloveholidays.no, registered through the company's brand registrar, has no web address set up and does not load at all.Source
    • HiringHead of Product Marketing (London, reporting to the CPO): "a capability that loveholidays has never had before"; defines "what we sell, to whom and in which markets" over three to five years, owns "go-to-market for new products and segments", the "value position and segmentation approach for each launch", and "the assessment of initial launch performance" before "handing over to our core and international operating teams". The company has "ambitious plans to expand across Europe".Source
    • HiringSenior Social Media Executive (London, posted September 3, 2026) in a Brand Marketing team "bringing together Brand, Social, PR and Content to build awareness, strengthen trust" "across our markets": "video-first social media content, from concept development and scripting through to filming, presenting, editing and publishing", community management and "social listening".Source
  • 02

    The UK app has 43,739 ratings at 4.9, but the same app has 72 ratings in Austria, 55 in the Netherlands, 13 in Sweden, 4 in Norway and 2 in Denmark. Rival apps such as Jet2 (726,010 ratings) and TUI (519,754) show how much social proof the leaders carry.

    High impactLow effort First result in 1 month App Marketing Manager

    First action

    Add the native rating prompt to the post-return screen.

    How to measure it

    Ratings in new markets

    Now
    –
    Target
    500 each
    By
    2 quarters

    Steps

    1. 1

      Pick moments

      Confirmation and return.

      App Product Manager 1 week

    2. 2

      Add prompt

      Native review request.

      Mobile Engineer 1 week

    3. 3

      Filter

      Only after a positive trip rating.

      App Product Manager 2 days

    4. 4

      Localise

      Copy in each language.

      Localisation Manager 2 days

    5. 5

      Release

      All markets.

      Mobile Engineer 1 week

    6. 6

      Track

      Ratings and store ranking.

      Marketing Analyst monthly

    First result
    1 month
    Cost
    $0
    Owner
    App Marketing Manager

    Smallest test

    Turn on the prompt in Sweden first.

    Why it works

    Trigger the in-app rating prompt after positive moments (booking confirmed, the day after return for customers who rated the trip well) in every market, and prioritise the five newest markets.

    Ratings drive store ranking and trust where the brand is new, and happy customers rarely rate without a prompt.

    Risks and how to handle them

    • Prompt fatigue

      Respect the store limits and ask at most once per trip.

    Evidence

    • App StoreThe same iOS app (id 1516803437, checked October 22, 2026) is listed as "weloveholidays" in Germany (1,195 ratings), Austria (72) and the Netherlands (55) and as "weloveholidays: hotell & flyg" in Sweden (13), but in Denmark (2 ratings) and Norway (4) it still shows the UK name "loveholidays: hotels & flights". The UK listing has 43,739 ratings at 4.9; the app already supports Danish, Norwegian and Swedish.Source
    • App StoreUK App Store ratings (October 22, 2026): Jet2 Holidays 4.8 from 726,010 ratings, TUI 4.7 from 519,754, loveholidays 4.9 from 43,739, On the Beach 4.9 from 32,358, lastminute.com 4.6 from 10,481.Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
  • 03

    loveholidays launched a ChatGPT app because "the way people search for holidays is changing", and 44% of Irish people already use AI search for holidays. But Google's own PageSpeed test was served the bot-check page with a 403, and so were plain requests for the homepage, robots.txt and sitemap. AI assistants that browse on a user's behalf may see the same wall and quote rivals instead.

    High impactMedium effort First result in 1 quarter SEO Lead

    First action

    List which crawlers and tools are blocked today.

    How to measure it

    Share of sampled AI answers citing loveholidays

    Now
    –
    Target
    +20 points
    By
    2 quarters

    Steps

    1. 1

      Inventory

      Blocked crawlers and tools.

      SEO Lead 1 week

    2. 2

      Agree rules

      Allow verified bots, keep protection.

      Security Engineer 2 weeks

    3. 3

      Open basics

      robots.txt and sitemaps.

      Platform Engineer 1 day

    4. 4

      Test pages

      Deal and destination pages render without scripts.

      Senior Software Engineer - Discover & Book 2 weeks

    5. 5

      Sample answers

      50 holiday queries per month.

      SEO Lead monthly

    6. 6

      Report

      Citations and traffic from AI.

      Marketing Analyst monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    SEO Lead

    Smallest test

    Allow one verified AI crawler and compare citations after a month.

    Why it works

    Review the bot-management rules with security: allow verified search and AI crawlers and robots.txt, serve sitemaps openly, and publish clean, cacheable deal and destination pages. Test what the major assistants return for "cheap holidays to Tenerife" each month.

    Being readable by AI assistants is the next version of SEO, and the company is already investing in AI search through its ChatGPT app.

    Risks and how to handle them

    • Scrapers take prices

      Allow only verified agents; keep rate limits.

    Evidence

    • Google PageSpeedReal Chrome visitors pass Core Web Vitals on loveholidays.com (LCP 1.2 s, INP 167 ms at the 75th percentile). Google's own PageSpeed lab test, however, was served the bot check ("Why is this step needed? We detected unusual activity from your device or network") with HTTP 403, and plain automated requests for the homepage, robots.txt and sitemap.xml got the same 403.Source
    • News coverageJuly 23, 2026: loveholidays launched an app inside ChatGPT ("The way people search for holidays is changing"). Its Irish survey: 44% have used AI search for holiday planning, 71% of 18-24 year olds; the biggest planning pain points are comparing prices (34%) and choosing accommodation (32%).Source
    • HiringSenior Software Engineer - Discover & Book (posted October 6, 2026): the vision is "to become the most loved OTA in Europe"; systems "process trillions of daily holiday offers"; the role improves "Core Web Vitals" and journeys "across devices, browsers, languages and European markets" on web and the iOS and Android app. An Applied AI Engineer (posted October 13) builds "agentic AI workflows".Source
  • 04

    loveholidays has about 266,000 Trustpilot reviews for loveholidays.com and 48,500 for loveholidays.ie, but German, Austrian, Dutch and Nordic shoppers see a brand called weloveholidays with little local proof.

    Medium impactLow effort First result in 1 quarter Head of Brand

    First action

    Check what each market's customers see when they search for reviews.

    How to measure it

    Reviews in new markets

    Now
    –
    Target
    1,000 each
    By
    2 quarters

    Steps

    1. 1

      Audit

      Review profiles by market.

      Head of Brand 1 week

    2. 2

      Set up

      Local profiles.

      Head of Brand 1 week

    3. 3

      Invite

      Post-trip emails in each language.

      Senior CRM Executive 1 week

    4. 4

      Show

      Score on market homepages.

      Senior Software Engineer - Discover & Book 2 weeks

    5. 5

      Reply

      Local-language responses.

      Customer Service Lead ongoing

    6. 6

      Measure

      Conversion with the badge.

      Marketing Analyst monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Head of Brand

    Smallest test

    Invite one week of returning Dutch customers.

    Why it works

    Set up local review profiles and invitations in each language after travel, show the local score on the market's homepage, and translate a selection of the best reviews for each market.

    Shoppers trust reviews from people like them, in their own language.

    Risks and how to handle them

    • Low early scores

      Fix service issues first and answer every review.

    Evidence

    • Customer reviewsTrustpilot lists about 266,000 reviews for loveholidays.com (TrustScore 4.5, "Excellent") and about 48,500 for loveholidays.ie. Positive reviews mention a simple booking process and transparent pricing; negative ones focus on customer service and refunds.Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
    • News coverageJune 23, 2025 (Netherlands launch): loveholidays became the market leader in Ireland, taking the equivalent of 12% of the Irish population on holiday in 2024, and trades as weloveholidays in Germany and Austria, where it says it is profitable.Source
  • 05

    The new social role is video-first and presents on camera, and comparing prices is the biggest planning pain (34% in the Irish survey). loveholidays reviews praise transparent pricing.

    Medium impactLow effort First result in 1 month Senior Social Media Executive

    First action

    Script the first episode.

    How to measure it

    Series views

    Now
    –
    Target
    1 million
    By
    1 quarter

    Steps

    1. 1

      Script

      One holiday per week.

      Senior Social Media Executive weekly

    2. 2

      Film

      Phone-first.

      Senior Social Media Executive weekly

    3. 3

      Check price

      Live at the time of filming.

      Trading Manager weekly

    4. 4

      Localise

      Subtitles per market.

      Localisation Manager weekly

    5. 5

      Post

      TikTok, Instagram, YouTube Shorts.

      Senior Social Media Executive weekly

    6. 6

      Measure

      Views and booking visits.

      Marketing Analyst monthly

    First result
    1 month
    Cost
    Staff time only
    Owner
    Senior Social Media Executive

    Smallest test

    Post one episode this week.

    Why it works

    Each week, film one real holiday from search to total price (flights, hotel, transfers, bags), compare it with booking separately, and post it in every market with the local presenter or subtitles.

    A repeatable format builds an audience and shows the core promise in a way ads cannot.

    Risks and how to handle them

    • Prices change after posting

      Show the date and link to the live price.

    Evidence

    • HiringSenior Social Media Executive (London, posted September 3, 2026) in a Brand Marketing team "bringing together Brand, Social, PR and Content to build awareness, strengthen trust" "across our markets": "video-first social media content, from concept development and scripting through to filming, presenting, editing and publishing", community management and "social listening".Source
    • News coverageJuly 23, 2026: loveholidays launched an app inside ChatGPT ("The way people search for holidays is changing"). Its Irish survey: 44% have used AI search for holiday planning, 71% of 18-24 year olds; the biggest planning pain points are comparing prices (34%) and choosing accommodation (32%).Source
    • Customer reviewsTrustpilot lists about 266,000 reviews for loveholidays.com (TrustScore 4.5, "Excellent") and about 48,500 for loveholidays.ie. Positive reviews mention a simple booking process and transparent pricing; negative ones focus on customer service and refunds.Source
  • 06

    The CRM hire is asked to move away from legacy campaign cycles and build "a frictionless experience from search to rebooking". The day a customer returns is the best moment to plan the next trip.

    High impactMedium effort First result in 1 quarter Senior CRM Executive

    First action

    Map current emails after return.

    How to measure it

    12-month repeat rate

    Now
    –
    Target
    +3 points
    By
    1 year

    Steps

    1. 1

      Map today

      Post-trip messages.

      Senior CRM Executive 2 days

    2. 2

      Design journey

      Four steps.

      Head of CRM 1 week

    3. 3

      Build

      Braze with real-time data.

      Senior CRM Executive 2 weeks

    4. 4

      Recommendations

      From the data science model.

      Data Scientist 1 month

    5. 5

      Localise

      All markets.

      Senior CRM Executive 2 weeks

    6. 6

      Test

      Holdout group.

      Marketing Analyst 1 quarter

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Senior CRM Executive

    Smallest test

    Send the day-21 ideas email to one week of returners.

    Why it works

    Build an automated journey: return day thanks and trip rating, day 7 photo prompt and review ask, day 21 three holiday ideas based on the last trip and budget, and a reminder before next year's peak booking window.

    Past customers book again at a fraction of the acquisition cost.

    Risks and how to handle them

    • Too many emails

      Cap frequency per customer.

    Evidence

    • HiringSenior CRM Executive (posted September 2, 2026): builds "multi-channel automated journeys" in Braze, supports "AI-assisted workflows, using tools like n8n and Claude", will "help move us away from legacy campaign cycles" and create "a frictionless experience from search to rebooking"; desirable: CRM "across multiple international markets, including handling localisation, consent frameworks, and currency differences".Source
    • Customer reviewsTrustpilot lists about 266,000 reviews for loveholidays.com (TrustScore 4.5, "Excellent") and about 48,500 for loveholidays.ie. Positive reviews mention a simple booking process and transparent pricing; negative ones focus on customer service and refunds.Source
    • HiringLead Pricing & Revenue Manager (posted September 1, 2026): Revenue Management maximises "final margin" through "pricing, payment plans, and cancellation terms" across markets, with experiments and "high-value AI use cases". A Data Scientist (posted October 6) builds "predictive models for pricing, recommendations".Source

This quarter 9

The core plays for the next three months.

  • 07

    Revenue Management owns pricing, payment plans and cancellation terms, and the Payments team runs scheduled plan payments. How payment plans and flexibility are explained may matter differently in Germany, the Netherlands and the Nordics.

    High impactMedium effort First result in 1 quarter Lead Pricing & Revenue Manager

    First action

    Pick two framings to test in one market.

    How to measure it

    Conversion in tested markets

    Now
    –
    Target
    +5%
    By
    2 quarters

    Steps

    1. 1

      Pick framings

      Two per market.

      Lead Pricing & Revenue Manager 1 week

    2. 2

      Set up tests

      In Trading OS.

      Lead Product Manager - Trading 2 weeks

    3. 3

      Run

      Four weeks each.

      Lead Pricing & Revenue Manager 1 month

    4. 4

      Check margin

      Fees and defaults.

      Senior Payments Manager 2 weeks

    5. 5

      Roll out

      Winners.

      Lead Product Manager - Trading 1 month

    6. 6

      Repeat

      Each new market.

      Lead Pricing & Revenue Manager quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Lead Pricing & Revenue Manager

    Smallest test

    Test the monthly amount display in the Netherlands.

    Why it works

    Run market-level tests of how the plan is shown (deposit first, monthly amount, flexible cancellation), using Trading OS to switch them, and measure conversion and margin.

    Local buying habits differ, and payment framing can lift conversion without discounting.

    Risks and how to handle them

    • Payment defaults

      Watch missed payments by market.

    Evidence

    • HiringLead Pricing & Revenue Manager (posted September 1, 2026): Revenue Management maximises "final margin" through "pricing, payment plans, and cancellation terms" across markets, with experiments and "high-value AI use cases". A Data Scientist (posted October 6) builds "predictive models for pricing, recommendations".Source
    • HiringSenior Payments Manager (posted August 10, 2026): payments touch the checkout, "Scheduled" payments for "customers [who] have opted for a payment plan", and ad-hoc payments "through our app or the Manage My Booking portal"; payment processing fees are "the largest component of the Variable Costs line in our P&L".Source
    • HiringLead Product Manager - Trading (posted September 30): "Trading OS" for "pricing, packaging, promotions, and availability across markets", so commercial and AI teams can "configure, test, and automate commercial changes safely and quickly". Lead Product Manager - Bookings (posted October 1): "automating routine post-order tasks", measured on "resolution time, cost to serve".Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
  • 08

    loveholidays launched a ChatGPT app in July, framed around Ireland, and 71% of young Irish travellers use AI search for holidays. The other markets are "highly digital".

    High impactMedium effort First result in 1 quarter Applied AI Engineer

    First action

    Check which markets the app serves today.

    How to measure it

    Monthly AI-app bookings

    Now
    –
    Target
    +100%
    By
    2 quarters

    Steps

    1. 1

      Audit

      Markets and languages.

      Applied AI Engineer 1 week

    2. 2

      Localise

      Five languages.

      Localisation Manager 1 month

    3. 3

      Deep links

      Into checkout.

      Senior Software Engineer - Discover & Book 1 month

    4. 4

      Evaluate

      Answer quality per market.

      Applied AI Engineer 2 weeks

    5. 5

      Promote

      Social and CRM.

      Senior Social Media Executive 2 weeks

    6. 6

      Measure

      Bookings and margin.

      Marketing Analyst monthly

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Applied AI Engineer

    Smallest test

    Launch the German version first.

    Why it works

    Localise the ChatGPT app for Germany, Austria, the Netherlands and the Nordics, add live prices and deep links into checkout, and track bookings it generates. Promote it on social.

    Early presence in AI assistants builds habit while few travel brands are there.

    Risks and how to handle them

    • Wrong prices in answers

      Use live data and show the date.

    Evidence

    • News coverageJuly 23, 2026: loveholidays launched an app inside ChatGPT ("The way people search for holidays is changing"). Its Irish survey: 44% have used AI search for holiday planning, 71% of 18-24 year olds; the biggest planning pain points are comparing prices (34%) and choosing accommodation (32%).Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
    • HiringSenior Software Engineer - Discover & Book (posted October 6, 2026): the vision is "to become the most loved OTA in Europe"; systems "process trillions of daily holiday offers"; the role improves "Core Web Vitals" and journeys "across devices, browsers, languages and European markets" on web and the iOS and Android app. An Applied AI Engineer (posted October 13) builds "agentic AI workflows".Source
  • 09

    The Direct Hotels team wants to simplify hotel onboarding and build supplier self-service. Hotels in popular destinations need a simple way to start.

    High impactMedium effort First result in 2 quarters Senior Product Manager Direct…

    First action

    Measure today's onboarding time.

    How to measure it

    Self-serve hotels live

    Now
    –
    Target
    300
    By
    2 quarters

    Steps

    1. 1

      Measure today

      Time and steps to go live.

      Senior Product Manager - Direct Hotels 1 week

    2. 2

      Design flow

      Form and documents.

      Product Designer 2 weeks

    3. 3

      Build

      Self-serve start.

      Supply Engineer 1 quarter

    4. 4

      Publish

      Pages in Spanish, Greek, Turkish, Portuguese.

      Head of Product Marketing 1 month

    5. 5

      Route

      To contracting teams.

      Contracting Manager 1 week

    6. 6

      Measure

      Time to bookable and bookings.

      Senior Product Manager - Direct Hotels monthly

    First result
    2 quarters
    Cost
    Engineering time
    Owner
    Senior Product Manager Direct Hotels

    Smallest test

    Pilot with one destination.

    Why it works

    Publish a page for hotels in each destination language: benefits (access to eight source markets, millions of customers), a short form, document upload and a target time to go live. Route leads to contracting by region.

    More direct contracts improve margin and choice, and a public page brings inbound supply.

    Risks and how to handle them

    • Low-quality hotels

      Keep quality checks before going live.

    Evidence

    • HiringSenior Product Manager - Direct Hotels (posted October 15, 2026): "grow direct relationships with hotels"; the ambition is "an industry-leading operating system for our suppliers"; the first focus is "simplifying hotel onboarding and improving how effectively we turn direct hotel supply into bookings", building "towards supplier self-service".Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
  • 10

    Trading OS aims to let commercial teams "configure, test, and automate" pricing, packaging and promotions across markets. New markets need fast local offers around local school holidays.

    Medium impactMedium effort First result in 1 quarter Lead Product Manager Trading

    First action

    List school holiday dates for the eight markets.

    How to measure it

    Bookings in promotion windows

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Calendar

      Eight markets.

      Trading Manager 1 week

    2. 2

      Templates

      In Trading OS.

      Lead Product Manager - Trading 1 month

    3. 3

      Train

      Commercial teams.

      Lead Product Manager - Trading 1 week

    4. 4

      Launch

      First local promotion.

      Trading Manager 2 weeks

    5. 5

      Measure

      Margin and bookings.

      Lead Pricing & Revenue Manager 1 month

    6. 6

      Repeat

      Each window.

      Trading Manager ongoing

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Lead Product Manager Trading

    Smallest test

    Run one promotion for Dutch autumn holidays.

    Why it works

    Build a promotions calendar per market (school holidays, national holidays), with templates the commercial team can launch and measure themselves.

    Local timing matters more than a bigger discount.

    Risks and how to handle them

    • Margin erosion

      Set guardrails with Revenue Management.

    Evidence

    • HiringLead Product Manager - Trading (posted September 30): "Trading OS" for "pricing, packaging, promotions, and availability across markets", so commercial and AI teams can "configure, test, and automate commercial changes safely and quickly". Lead Product Manager - Bookings (posted October 1): "automating routine post-order tasks", measured on "resolution time, cost to serve".Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
    • HiringLead Pricing & Revenue Manager (posted September 1, 2026): Revenue Management maximises "final margin" through "pricing, payment plans, and cancellation terms" across markets, with experiments and "high-value AI use cases". A Data Scientist (posted October 6) builds "predictive models for pricing, recommendations".Source
  • 11

    The CRM team uses Braze with n8n and Claude and must handle localisation, consent and currency across markets. Manual builds slow every campaign per market.

    Medium impactMedium effort First result in 1 quarter Head of CRM

    First action

    Automate one campaign end to end.

    How to measure it

    Campaign build time

    Now
    –
    Target
    -50%
    By
    1 quarter

    Steps

    1. 1

      Map steps

      Current build process.

      Senior CRM Executive 1 week

    2. 2

      Build workflow

      n8n plus Claude.

      Senior CRM Executive 2 weeks

    3. 3

      QA checks

      Currency, consent, links.

      Senior CRM Executive 2 weeks

    4. 4

      Native review

      Per market.

      Localisation Manager ongoing

    5. 5

      Run

      All campaigns.

      Head of CRM ongoing

    6. 6

      Measure

      Time and errors.

      Head of CRM monthly

    First result
    1 quarter
    Cost
    Tool costs
    Owner
    Head of CRM

    Smallest test

    Automate next week's newsletter.

    Why it works

    Build an n8n workflow that drafts each campaign in all languages from the English brief, checks currency, consent and links automatically, and flags anything for a native reviewer.

    Faster local campaigns mean new markets get the same CRM as the UK.

    Risks and how to handle them

    • Translation errors

      Native review before every send.

    Evidence

    • HiringSenior CRM Executive (posted September 2, 2026): builds "multi-channel automated journeys" in Braze, supports "AI-assisted workflows, using tools like n8n and Claude", will "help move us away from legacy campaign cycles" and create "a frictionless experience from search to rebooking"; desirable: CRM "across multiple international markets, including handling localisation, consent frameworks, and currency differences".Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
  • 12

    loveholidays took the equivalent of 12% of the Irish population on holiday in 2024 and is the market leader there. The Nordic launch is months old, and the new Head of Product Marketing owns launch performance.

    High impactMedium effort First result in 2 quarters VP of International Expansion

    First action

    Interview the Irish commercial team.

    How to measure it

    Nordic monthly bookings

    Now
    –
    Target
    On plan
    By
    2 quarters

    Steps

    1. 1

      Interview

      Irish team.

      VP of International Expansion 2 weeks

    2. 2

      Write playbook

      Steps and timing.

      Head of Product Marketing 2 weeks

    3. 3

      Compare

      Germany, Austria, Netherlands.

      Marketing Analyst 2 weeks

    4. 4

      Set milestones

      Nordic markets.

      VP of International Expansion 1 week

    5. 5

      Run

      Monthly review.

      VP of International Expansion monthly

    6. 6

      Update

      After each market.

      Head of Product Marketing quarterly

    First result
    2 quarters
    Cost
    Staff time only
    Owner
    VP of International Expansion

    Smallest test

    Run one workshop with the Irish team.

    Why it works

    Document what made Ireland work (channels, local team, PR, departures, payment options, timeline), compare it with the first months of each newer market, and set milestones for Denmark, Norway and Sweden.

    The company already has a proven market-entry recipe; making it explicit speeds every launch.

    Risks and how to handle them

    • Markets differ

      Adapt channels and keep the timeline.

    Evidence

    • News coverageJune 23, 2025 (Netherlands launch): loveholidays became the market leader in Ireland, taking the equivalent of 12% of the Irish population on holiday in 2024, and trades as weloveholidays in Germany and Austria, where it says it is profitable.Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
    • HiringHead of Product Marketing (London, reporting to the CPO): "a capability that loveholidays has never had before"; defines "what we sell, to whom and in which markets" over three to five years, owns "go-to-market for new products and segments", the "value position and segmentation approach for each launch", and "the assessment of initial launch performance" before "handing over to our core and international operating teams". The company has "ambitious plans to expand across Europe".Source
  • 13

    Customers make payments through the app and Manage My Booking, and the Bookings team is automating post-order tasks. Between booking and travel there are months of visits to that page.

    Medium impactMedium effort First result in 1 quarter Lead Product Manager Bookings

    First action

    Count Manage My Booking visits per booking.

    How to measure it

    Ancillary revenue per booking

    Now
    –
    Target
    +10%
    By
    2 quarters

    Steps

    1. 1

      Measure visits

      Per booking.

      Lead Product Manager - Bookings 1 week

    2. 2

      Pick extras

      By trip type.

      Ancillaries Manager 2 weeks

    3. 3

      Design

      Offers in MMB and app.

      Product Designer 2 weeks

    4. 4

      Build

      Timed offers.

      Supply Engineer 1 month

    5. 5

      Test

      Holdout.

      Marketing Analyst 1 month

    6. 6

      Scale

      All markets.

      Lead Product Manager - Bookings 1 quarter

    First result
    1 quarter
    Cost
    Engineering time
    Owner
    Lead Product Manager Bookings

    Smallest test

    Show transfers to one week of departures.

    Why it works

    Offer relevant extras there (transfers, seats, bags, car hire, upgrades) at the right time before travel, and show the payment-plan balance alongside.

    Extras lift margin per booking from customers already committed.

    Risks and how to handle them

    • Feels pushy

      Show only relevant extras, at most twice.

    Evidence

    • HiringSenior Payments Manager (posted August 10, 2026): payments touch the checkout, "Scheduled" payments for "customers [who] have opted for a payment plan", and ad-hoc payments "through our app or the Manage My Booking portal"; payment processing fees are "the largest component of the Variable Costs line in our P&L".Source
    • HiringLead Product Manager - Trading (posted September 30): "Trading OS" for "pricing, packaging, promotions, and availability across markets", so commercial and AI teams can "configure, test, and automate commercial changes safely and quickly". Lead Product Manager - Bookings (posted October 1): "automating routine post-order tasks", measured on "resolution time, cost to serve".Source
  • 14

    The social role does social listening, and the new Head of Product Marketing must understand segments and competitors. Comments and reviews are a live source of both.

    Medium impactLow effort First result in 1 quarter Head of Product Marketing

    First action

    Pull last month's top themes.

    How to measure it

    Briefs used in planning

    Now
    –
    Target
    Monthly
    By
    1 quarter

    Steps

    1. 1

      Set sources

      Social, reviews, service.

      Senior Social Media Executive 1 week

    2. 2

      Tag themes

      Shared list.

      Senior Social Media Executive 1 week

    3. 3

      Write brief

      By market.

      Head of Product Marketing monthly

    4. 4

      Share

      Leadership and product.

      Head of Product Marketing monthly

    5. 5

      Act

      One change per month.

      Head of Product Marketing monthly

    6. 6

      Review

      Quarterly.

      Head of Product Marketing quarterly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Head of Product Marketing

    Smallest test

    Write the first brief.

    Why it works

    Combine social listening, review themes and customer service tags into one monthly brief by market: what customers love, complain about and ask for, and what rivals are promoting.

    Proposition work grounded in what customers say is faster and more accurate.

    Risks and how to handle them

    • Noise over signal

      Count themes, do not quote one-offs.

    Evidence

    • HiringSenior Social Media Executive (London, posted September 3, 2026) in a Brand Marketing team "bringing together Brand, Social, PR and Content to build awareness, strengthen trust" "across our markets": "video-first social media content, from concept development and scripting through to filming, presenting, editing and publishing", community management and "social listening".Source
    • HiringHead of Product Marketing (London, reporting to the CPO): "a capability that loveholidays has never had before"; defines "what we sell, to whom and in which markets" over three to five years, owns "go-to-market for new products and segments", the "value position and segmentation approach for each launch", and "the assessment of initial launch performance" before "handing over to our core and international operating teams". The company has "ambitious plans to expand across Europe".Source
    • Customer reviewsTrustpilot lists about 266,000 reviews for loveholidays.com (TrustScore 4.5, "Excellent") and about 48,500 for loveholidays.ie. Positive reviews mention a simple booking process and transparent pricing; negative ones focus on customer service and refunds.Source
  • 15

    loveholidays deploys over a thousand times a month, runs a tech blog and has 49 public repositories. It is hiring many engineers and product managers in London.

    Medium impactLow effort First result in 1 quarter Engineering Manager

    First action

    Pick the next three topics.

    How to measure it

    Applicants citing the blog

    Now
    –
    Target
    20%
    By
    2 quarters

    Steps

    1. 1

      Pick topics

      Three posts.

      Engineering Manager 1 week

    2. 2

      Write

      One a month.

      Senior Software Engineer monthly

    3. 3

      Link

      From job posts.

      Talent Acquisition 1 day

    4. 4

      Talks

      Meetups.

      Engineering Manager quarterly

    5. 5

      Share

      Social.

      Senior Social Media Executive monthly

    6. 6

      Measure

      Applicant source.

      Talent Acquisition monthly

    First result
    1 quarter
    Cost
    Staff time only
    Owner
    Engineering Manager

    Smallest test

    Publish one post this month.

    Why it works

    Publish one post a month on hard problems (trillions of offers, Trading OS, AI agents), link it from every job post, and give talks at London meetups.

    Engineering content lowers hiring cost and builds the brand with technical candidates.

    Risks and how to handle them

    • Writing time

      Rotate authors.

    Evidence

    • Public profileloveholidays.com dates from 2003; the company runs a tech blog (tech.loveholidays.com) linked from its job posts, 49 public GitHub repositories (the top one, the HTTP replay tool "ripley", has 108 stars) and says it deploys "over a thousand times a month".Source
    • HiringSenior Software Engineer - Discover & Book (posted October 6, 2026): the vision is "to become the most loved OTA in Europe"; systems "process trillions of daily holiday offers"; the role improves "Core Web Vitals" and journeys "across devices, browsers, languages and European markets" on web and the iOS and Android app. An Applied AI Engineer (posted October 13) builds "agentic AI workflows".Source

Big bets 3

Larger plays that can change the trajectory.

  • 16

    The Head of Product Marketing is asked to define "what we sell, to whom and in which markets" for three to five years and to take new propositions to product-market fit.

    High impactHigh effort First result in 4 quarters Head of Product Marketing

    First action

    Score five holiday types on demand and fit.

    How to measure it

    Pilot bookings

    Now
    –
    Target
    5,000
    By
    4 quarters

    Steps

    1. 1

      Score types

      Demand and margin.

      Head of Product Marketing 1 month

    2. 2

      Pick one

      With leadership.

      Chief Product Officer 2 weeks

    3. 3

      Source supply

      Limited inventory.

      Senior Product Manager - Direct Hotels 1 quarter

    4. 4

      Launch pilot

      Two markets.

      Head of Product Marketing 1 quarter

    5. 5

      Measure

      Demand and margin.

      Marketing Analyst monthly

    6. 6

      Decide

      Scale or stop.

      Head of Product Marketing 1 month

    First result
    4 quarters
    Cost
    Pilot budget
    Owner
    Head of Product Marketing

    Smallest test

    Run a landing-page demand test.

    Why it works

    Shortlist holiday types beyond the core package (city breaks, ski, long-haul, multi-centre), test the top one with landing pages and limited supply in two markets, and measure demand and margin before committing.

    A disciplined test answers the proposition question with data.

    Risks and how to handle them

    • Distraction from the core

      Keep a small team and clear stop rules.

    Evidence

    • HiringHead of Product Marketing (London, reporting to the CPO): "a capability that loveholidays has never had before"; defines "what we sell, to whom and in which markets" over three to five years, owns "go-to-market for new products and segments", the "value position and segmentation approach for each launch", and "the assessment of initial launch performance" before "handing over to our core and international operating teams". The company has "ambitious plans to expand across Europe".Source
    • HiringSenior Product Manager - Direct Hotels (posted October 15, 2026): "grow direct relationships with hotels"; the ambition is "an industry-leading operating system for our suppliers"; the first focus is "simplifying hotel onboarding and improving how effectively we turn direct hotel supply into bookings", building "towards supplier self-service".Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
  • 17

    loveholidays processes trillions of holiday offers a day and is building pricing and recommendation models. Comparing prices is the top planning pain.

    High impactHigh effort First result in 3 quarters Data Scientist

    First action

    Measure how often saved-style searches repeat.

    How to measure it

    Alert-driven bookings

    Now
    –
    Target
    5% of bookings
    By
    3 quarters

    Steps

    1. 1

      Define alerts

      Price and similar deals.

      Data Scientist 1 month

    2. 2

      Build saves

      App and web.

      Senior Software Engineer - Discover & Book 1 quarter

    3. 3

      Model

      Price movement.

      Data Scientist 1 quarter

    4. 4

      Send

      Braze triggers.

      Senior CRM Executive 1 month

    5. 5

      Test

      Holdout.

      Marketing Analyst 1 month

    6. 6

      Scale

      All markets.

      App Product Manager 1 quarter

    First result
    3 quarters
    Cost
    Engineering time
    Owner
    Data Scientist

    Smallest test

    Email alerts for ten popular hotels.

    Why it works

    Let customers save a holiday and get an alert in the app or by email when the price falls or a similar deal appears, with a model predicting when prices are likely to rise.

    Alerts bring people back to buy at the right moment and collect intent data.

    Risks and how to handle them

    • Alert spam

      Limit to real changes.

    Evidence

    • HiringSenior Software Engineer - Discover & Book (posted October 6, 2026): the vision is "to become the most loved OTA in Europe"; systems "process trillions of daily holiday offers"; the role improves "Core Web Vitals" and journeys "across devices, browsers, languages and European markets" on web and the iOS and Android app. An Applied AI Engineer (posted October 13) builds "agentic AI workflows".Source
    • HiringLead Pricing & Revenue Manager (posted September 1, 2026): Revenue Management maximises "final margin" through "pricing, payment plans, and cancellation terms" across markets, with experiments and "high-value AI use cases". A Data Scientist (posted October 6) builds "predictive models for pricing, recommendations".Source
    • News coverageJuly 23, 2026: loveholidays launched an app inside ChatGPT ("The way people search for holidays is changing"). Its Irish survey: 44% have used AI search for holiday planning, 71% of 18-24 year olds; the biggest planning pain points are comparing prices (34%) and choosing accommodation (32%).Source
    • HiringSenior CRM Executive (posted September 2, 2026): builds "multi-channel automated journeys" in Braze, supports "AI-assisted workflows, using tools like n8n and Claude", will "help move us away from legacy campaign cycles" and create "a frictionless experience from search to rebooking"; desirable: CRM "across multiple international markets, including handling localisation, consent frameworks, and currency differences".Source
  • 18

    Each new market books different destinations. The Direct Hotels team is building a supplier operating system.

    High impactHigh effort First result in 4 quarters Senior Product Manager Direct…

    First action

    List the top 50 hotels by market.

    How to measure it

    Direct share

    Now
    –
    Target
    +15 points
    By
    4 quarters

    Steps

    1. 1

      Analyse

      Top hotels by market.

      Marketing Analyst 2 weeks

    2. 2

      Prioritise

      Not yet direct.

      Senior Product Manager - Direct Hotels 1 week

    3. 3

      Contract

      Regional teams.

      Contracting Manager 2 quarters

    4. 4

      Onboard

      Self-serve.

      Senior Product Manager - Direct Hotels 1 quarter

    5. 5

      Share insight

      Demand by market.

      Senior Product Manager - Direct Hotels 1 quarter

    6. 6

      Measure

      Margin and share.

      Lead Pricing & Revenue Manager quarterly

    First result
    4 quarters
    Cost
    Contracting time
    Owner
    Senior Product Manager Direct Hotels

    Smallest test

    Contract ten Nordic favourites.

    Why it works

    Analyse the top destinations by market, sign direct contracts with the hotels each market books most, and give those hotels insight on their market's demand through the supplier tools.

    Direct supply in the right places lifts margin and availability in the growth markets.

    Risks and how to handle them

    • Hotels prefer wholesalers

      Show the extra demand from each market.

    Evidence

    • HiringSenior Product Manager - Direct Hotels (posted October 15, 2026): "grow direct relationships with hotels"; the ambition is "an industry-leading operating system for our suppliers"; the first focus is "simplifying hotel onboarding and improving how effectively we turn direct hotel supply into bookings", building "towards supplier self-service".Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
    • News coverageJune 23, 2025 (Netherlands launch): loveholidays became the market leader in Ireland, taking the equivalent of 12% of the Irish population on holiday in 2024, and trades as weloveholidays in Germany and Austria, where it says it is profitable.Source

Wildcards 3

Unexpected experiments, each with a cheap way to test it.

  • 19

    Most weloveholidays domains redirect correctly, but weloveholidays.dk belongs to an unrelated Danish business and sends visitors to its own site, so Danish customers who type the brand name never reach loveholidays.

    Medium impactLow effort First result in 1 month Head of Brand

    First action

    Check which address Danish campaigns print today.

    How to measure it

    Danish brand-search share to loveholidays

    Now
    –
    Target
    95%
    By
    1 quarter

    Steps

    1. 1

      Audit

      Danish materials.

      Head of Brand 1 week

    2. 2

      Brand ads

      Danish search.

      Paid Search Manager 2 days

    3. 3

      Domain review

      With the registrar.

      Legal Counsel 1 month

    4. 4

      Watch

      New look-alikes.

      Legal Counsel ongoing

    5. 5

      Checklist

      Before each launch.

      VP of International Expansion 1 week

    6. 6

      Review

      Quarterly.

      Head of Brand quarterly

    First result
    1 month
    Cost
    Registrar fees
    Owner
    Head of Brand

    Smallest test

    Turn on Danish brand search ads.

    Why it works

    Make sure every Danish campaign, email and printed material uses the correct address, cover the brand name in Danish search ads, and work with the brand registrar on the domain and on a watch for new look-alike registrations in all eight markets.

    A new brand in a new market is most exposed in its first year.

    Risks and how to handle them

    • Costs of acquiring domains

      Prioritise markets by traffic.

    Evidence

    • Domain checkweloveholidays.dk is not part of the redirect set: it is registered to an unrelated Danish business and redirects to that business's own holiday website.Source
    • Domain checkTyping the brand name (checked October 22, 2026): weloveholidays.com, weloveholidays.de, weloveholidays.at, weloveholidays.nl and weloveholidays.se all redirect to the right loveholidays.com market pages, but weloveholidays.no, registered through the company's brand registrar, has no web address set up and does not load at all.Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
  • 20

    loveholidays processes trillions of offers a day and is the third-largest ATOL holder. No one publishes a regular view of package holiday prices by destination and market.

    High impactMedium effort First result in 2 quarters PR Manager

    First action

    Pick five destinations and two markets for a first index.

    How to measure it

    Articles per release

    Now
    –
    Target
    50
    By
    2 quarters

    Steps

    1. 1

      Define index

      Method and destinations.

      Data Scientist 1 month

    2. 2

      Build data

      Aggregated prices.

      Data Scientist 1 month

    3. 3

      Write release

      Per market.

      PR Manager 2 weeks

    4. 4

      Social cut-downs

      Charts and videos.

      Senior Social Media Executive 1 week

    5. 5

      Pitch

      Local press.

      PR Manager 2 weeks

    6. 6

      Repeat

      Quarterly.

      PR Manager quarterly

    First result
    2 quarters
    Cost
    Analyst time
    Owner
    PR Manager

    Smallest test

    Release one chart on best-value weeks.

    Why it works

    Publish a quarterly index (average package price by destination, month and source market, best-value weeks), with local versions for each market's press.

    Original data earns press and links in every market and supports the brand's value promise.

    Risks and how to handle them

    • Commercial sensitivity

      Publish ranges and indexes, not raw prices.

    Evidence

    • HiringSenior Software Engineer - Discover & Book (posted October 6, 2026): the vision is "to become the most loved OTA in Europe"; systems "process trillions of daily holiday offers"; the role improves "Core Web Vitals" and journeys "across devices, browsers, languages and European markets" on web and the iOS and Android app. An Applied AI Engineer (posted October 13) builds "agentic AI workflows".Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
    • News coverageJuly 23, 2026: loveholidays launched an app inside ChatGPT ("The way people search for holidays is changing"). Its Irish survey: 44% have used AI search for holiday planning, 71% of 18-24 year olds; the biggest planning pain points are comparing prices (34%) and choosing accommodation (32%).Source
  • 21

    Payment processing fees are the largest variable cost in the P&L, and each market prefers different methods (cards, iDEAL, MobilePay, Vipps, Swish, Klarna).

    Medium impactMedium effort First result in 2 quarters Senior Payments Manager

    First action

    Compare fees and conversion by method and market.

    How to measure it

    Fee rate

    Now
    –
    Target
    -10%
    By
    2 quarters

    Steps

    1. 1

      Analyse

      Fees by method.

      Senior Payments Manager 2 weeks

    2. 2

      Add methods

      Local favourites.

      Payments Product Manager 1 quarter

    3. 3

      Order

      Cheapest preferred first.

      Payments Product Manager 2 weeks

    4. 4

      Test

      Conversion.

      Marketing Analyst 1 month

    5. 5

      Negotiate

      Providers.

      Senior Payments Manager 1 quarter

    6. 6

      Review

      Quarterly.

      Senior Payments Manager quarterly

    First result
    2 quarters
    Cost
    Integration cost
    Owner
    Senior Payments Manager

    Smallest test

    Reorder methods in one market.

    Why it works

    Offer and order the cheapest preferred local methods first in each market, measure conversion and fees, and negotiate terms with providers using the volume shift.

    Fee savings fall straight to margin and fund lower prices.

    Risks and how to handle them

    • Lower conversion

      Keep cards visible and test carefully.

    Evidence

    • HiringSenior Payments Manager (posted August 10, 2026): payments touch the checkout, "Scheduled" payments for "customers [who] have opted for a payment plan", and ad-hoc payments "through our app or the Manage My Booking portal"; payment processing fees are "the largest component of the Variable Costs line in our P&L".Source
    • News coverageMay 11, 2026: loveholidays launched in Denmark, Norway and Sweden as weloveholidays, reaching eight countries after Ireland (2016), Germany (2023), Austria (2024) and the Netherlands (2025). It expects "more than 5.5 million UK customers this year" and is the third-largest ATOL holder. The CEO: "These are highly digital markets with strong demand for package travel".Source
    • HiringLead Pricing & Revenue Manager (posted September 1, 2026): Revenue Management maximises "final margin" through "pricing, payment plans, and cancellation terms" across markets, with experiments and "high-value AI use cases". A Data Scientist (posted October 6) builds "predictive models for pricing, recommendations".Source

03

How Programmable can help

Where an idea in this playbook is something Programmable builds or runs, it's listed here with what we'd do. Everything else is yours to run.

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Show it, don't just describe it

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  • Aquor Water Systems growth strategyDesigns and sells quick-connect, frost-free outdoor faucets ("house hydrants") in 316L stainless steel, plus hose connectors, reels…22 growth ideas
  • Jardin Floral Design growth strategyA family-owned boutique florist and gift shop in Naples, Florida: designer arrangements, garden roses, orchids, gift boxes, sympathy…22 growth ideas
  • Comet AI growth strategyA web app that gives instant AI astrology-style readings for personal questions about love, relationships, career, money and the future…21 growth ideas
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  • The Prompting Company growth strategyAn AI visibility and agent experience platform: it tracks how AI assistants and coding agents talk about a product, writes AI-optimized…24 growth ideas

See every playbook and website review

Independent research. Programmable wrote this playbook from public sources, as they stood on October 23, 2026, and cites them throughout. loveholidays did not commission, review or endorse it, and Programmable is not affiliated with loveholidays. Company and product names are trademarks of their owners, used only to identify them. The ideas are suggestions and opinion, not professional, legal or financial advice, and not statements about how loveholidays runs its business.

Something wrong, or do you represent loveholidays? Email [email protected] and we will correct it or take it down.

30/60/90 roadmap

What to focus on in each month, and the ideas that carry it.

  1. Days 1 to 307 ideas

    Nordic brand fixes, app ratings, AI-assistant access, local reviews, the "real price" video series and the rebooking journey; protect the brand name in Denmark.

  2. Days 31 to 6011 ideas

    Payment-plan tests, the ChatGPT app in every market, hotel self-serve, local promotions, CRM automation, the Ireland playbook, Manage My Booking extras, the listening brief and tech blog; the price index and payment methods.

  3. Days 61 to 903 ideas

    Big bets: a new proposition pilot, price-drop alerts and direct contracts for new-market destinations.

The research behind the plan

3 research areas, each summarised in a few lines. Open any of them for the full detail.

Customers

What customers say

Customers value simple booking. The most cited problem: comparing prices.

  • Transparent prices
  • Choosing accommodation
  • In their words: “package holiday”

Market

Competitive landscape

4 competitors compared: Jet2holidays, TUI, On the Beach and lastminute.com.

  • Gap to exploit: Package holidays bought through AI assistants
  • Jet2holidays: UK departures only
  • TUI: Higher cost base

Hiring signals

loveholidays is hiring to grow beyond its home markets.

  • Head of Product Marketing: New propositions, launches and segments. Ideas 1, 12, 16.
  • Senior Social Media Executive: Video-first brand content across markets. Ideas 5, 14.
  • Senior CRM Executive: Braze, n8n and Claude; search to rebooking. Ideas 6, 11.

From the team that wrote this playbook

All products
  • ProgrammableAgencyWorking AI systems in days, not quarters (opens programmable.agency in a new tab)
  • ProgrammableInfoAn agent that finds, researches and asks first (opens programmable.info in a new tab)
  • ProgrammableDigitalScreenshots in, an animated product demo out (opens programmable.digital in a new tab)
  • ProgrammableWatchKnow the day a supplier falls out of compliance (opens programmable.watch in a new tab)
  • ProgrammableTalkGet registrants for your events, and know who’s coming (opens programmable.talk in a new tab)
  • ProgrammablePageText what you need, your customer gets a page that works (opens programmable.page in a new tab)
  • ProgrammableCommunityForums with labelled AI members, never empty (opens programmable.community in a new tab)
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